Cisco Network Engineer Up to 52,600 per annum Fully remote based role Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans A vital key to this role is the constant review of the firewall policy's and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded. As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN's is key the same as HA firewall solutions and network segregation leveraging strict VLAN's and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Network monitoring services are in place on all devices Regular backups of switches / routers and firewalls are in place Regular patching of network equipment is maintained / in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: Good knowledge of PowerShell Good general knowledge of network protocols such as TCP / UDP port mappings and vlan's Good understanding of the following technologies but not limited to just them - Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS Exposure to Citrix NetScaler an advantage VPN setup on both Cisco ASA / Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds exposure an advantage AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid Cisco Router / switch and Firewall knowledge essential Fortinet Firewall knowledge an advantage Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal
Apr 20, 2024
Full time
Cisco Network Engineer Up to 52,600 per annum Fully remote based role Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans A vital key to this role is the constant review of the firewall policy's and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded. As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN's is key the same as HA firewall solutions and network segregation leveraging strict VLAN's and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Network monitoring services are in place on all devices Regular backups of switches / routers and firewalls are in place Regular patching of network equipment is maintained / in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: Good knowledge of PowerShell Good general knowledge of network protocols such as TCP / UDP port mappings and vlan's Good understanding of the following technologies but not limited to just them - Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS Exposure to Citrix NetScaler an advantage VPN setup on both Cisco ASA / Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds exposure an advantage AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid Cisco Router / switch and Firewall knowledge essential Fortinet Firewall knowledge an advantage Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal
2nd Line IT Support Technician A fantastic opportunity to be part of an innovative and forward thinking organisation within the scope of IT and Technology. Conquip Engineering Group has be voted "Great Place to Work" two years in a row and this is testament to the talented team members and positive culture we have in place. As such, we are now looking for a talented 2nd Line IT support technician to join us on a permanent basis, this vacancy will be based within our Alton HQ ! Main Purpose of the Role As a 2nd Line IT Support Technician at Conquip you will work closely with the Technology Service & Operations Manager and the Business Systems Manager to assist them in providing high-quality support to the business, both remotely and on-premises. In addition, you will be involved in various infrastructure and system implementation projects, including but not limited to server migrations, network configurations and VoIP phone system improvements. You will play a key part in ensuring that every team member at Conquip is equipped with the technology and associated training they need to fulfil their role to the best of their ability. Key Roles and Responsibilities Provide extraordinary customer service and support on incoming calls and escalated tickets, both on-site and remotely as required, ensuring timely and solid resolution of their issues by making use of remote access and diagnostic tools. Record, track, and document the Service Desk problem solving process including actions taken through to the final resolution. Organise incident and request priorities to ensure SLAs are met. Configure and/or install hardware and software components as required by the company. Run preventative maintenance activities. Assist with the New Starter and Leaver processes by configuring and supplying or retrieving hardware and software as required, whilst also taking part in new starter training for basic IT needs. Manage antivirus, web and email filtering software in partnership with external IT Support partners. Keep up to date with security best practices. Assist in identifying infrastructure upgrades or projects, and propose improvement plans to IT Management. Assist with the implementation of business change projects as required. Maintain and support network hardware, wireless networks, access control systems, mobile device management, remote access services, data backup and restoration services and other key IT infrastructure components as required. Maintain collaboration with 3rd party technology suppliers. Provide a proactive point of contact within the IT team for Conquip team members based at head office and in satellite depots and remote locations alike. Learn aspects of the multiple systems that support Conquip and share knowledge willingly. Role Requirements: A minimum of 3 years previous experience within an IT support position. Excellent Office 365 knowledge (including One Drive, SharePoint & Exchange). Experience in deploying and troubleshooting Windows OS for both servers and workstations. Strong understanding of Active Directory, Azure Active Directory and Hyper-V configuration and management. Server 2016, 2019 & 2022 administration experience. Experience in network device management such as printers, firewalls, switches and routers. Desktop & Laptop repair and troubleshooting. DNS, DHCP, VPN, LAN, WAN troubleshooting and implementation. Ability to juggle and prioritise multiple tasks within a collaborative team environment. Strong communication & interpersonal skills. Proficient in both spoken and written English Highly self-motivated with the ability to make decisions and work unsupervised. Adaptable and willing to do what it takes to get the job done. Flexible approach to working hours to meet deadlines. Candidates must hold a current UK driving license and have access to their own vehicle. Willing to travel to other UK offices/depots when required. Qualifications Degree educated- desirable but not essential and/or suitable comparable and demonstrable role experience and capability Microsoft 365 Certified: Enterprise Administrator Expert (MS-101 & MS-102) Microsoft Azure experience including AZ-104 certification (desirable but not essential) Key Personality Traits Required Evident interest in and aptitude for IT, business systems and networks Good communicator. Technologically competent. Quick learner and capable researcher. Systematic problem solver. Professional and respectful conduct towards internal customers as well as external stakeholders. Can prioritise and organise time. Comfortable working autonomously or as part of a team. Willing to get involved in any project with a view to helping move the company forwards. Should you wish to apply for this vacancy, please submit an application to this advert for immediate consideration, or reach out to our Head of Recruitment for an informal discussion around the role. We look forward to hearing from you, Team Conquip
Apr 20, 2024
Full time
2nd Line IT Support Technician A fantastic opportunity to be part of an innovative and forward thinking organisation within the scope of IT and Technology. Conquip Engineering Group has be voted "Great Place to Work" two years in a row and this is testament to the talented team members and positive culture we have in place. As such, we are now looking for a talented 2nd Line IT support technician to join us on a permanent basis, this vacancy will be based within our Alton HQ ! Main Purpose of the Role As a 2nd Line IT Support Technician at Conquip you will work closely with the Technology Service & Operations Manager and the Business Systems Manager to assist them in providing high-quality support to the business, both remotely and on-premises. In addition, you will be involved in various infrastructure and system implementation projects, including but not limited to server migrations, network configurations and VoIP phone system improvements. You will play a key part in ensuring that every team member at Conquip is equipped with the technology and associated training they need to fulfil their role to the best of their ability. Key Roles and Responsibilities Provide extraordinary customer service and support on incoming calls and escalated tickets, both on-site and remotely as required, ensuring timely and solid resolution of their issues by making use of remote access and diagnostic tools. Record, track, and document the Service Desk problem solving process including actions taken through to the final resolution. Organise incident and request priorities to ensure SLAs are met. Configure and/or install hardware and software components as required by the company. Run preventative maintenance activities. Assist with the New Starter and Leaver processes by configuring and supplying or retrieving hardware and software as required, whilst also taking part in new starter training for basic IT needs. Manage antivirus, web and email filtering software in partnership with external IT Support partners. Keep up to date with security best practices. Assist in identifying infrastructure upgrades or projects, and propose improvement plans to IT Management. Assist with the implementation of business change projects as required. Maintain and support network hardware, wireless networks, access control systems, mobile device management, remote access services, data backup and restoration services and other key IT infrastructure components as required. Maintain collaboration with 3rd party technology suppliers. Provide a proactive point of contact within the IT team for Conquip team members based at head office and in satellite depots and remote locations alike. Learn aspects of the multiple systems that support Conquip and share knowledge willingly. Role Requirements: A minimum of 3 years previous experience within an IT support position. Excellent Office 365 knowledge (including One Drive, SharePoint & Exchange). Experience in deploying and troubleshooting Windows OS for both servers and workstations. Strong understanding of Active Directory, Azure Active Directory and Hyper-V configuration and management. Server 2016, 2019 & 2022 administration experience. Experience in network device management such as printers, firewalls, switches and routers. Desktop & Laptop repair and troubleshooting. DNS, DHCP, VPN, LAN, WAN troubleshooting and implementation. Ability to juggle and prioritise multiple tasks within a collaborative team environment. Strong communication & interpersonal skills. Proficient in both spoken and written English Highly self-motivated with the ability to make decisions and work unsupervised. Adaptable and willing to do what it takes to get the job done. Flexible approach to working hours to meet deadlines. Candidates must hold a current UK driving license and have access to their own vehicle. Willing to travel to other UK offices/depots when required. Qualifications Degree educated- desirable but not essential and/or suitable comparable and demonstrable role experience and capability Microsoft 365 Certified: Enterprise Administrator Expert (MS-101 & MS-102) Microsoft Azure experience including AZ-104 certification (desirable but not essential) Key Personality Traits Required Evident interest in and aptitude for IT, business systems and networks Good communicator. Technologically competent. Quick learner and capable researcher. Systematic problem solver. Professional and respectful conduct towards internal customers as well as external stakeholders. Can prioritise and organise time. Comfortable working autonomously or as part of a team. Willing to get involved in any project with a view to helping move the company forwards. Should you wish to apply for this vacancy, please submit an application to this advert for immediate consideration, or reach out to our Head of Recruitment for an informal discussion around the role. We look forward to hearing from you, Team Conquip
Job order - J(Apply online only) - Permanent Full Time Title Senior Infrastructure Engineer (DV Security Clearance) Category Architecture City London, England - London, United Kingdom Job Description Senior Infrastructure Engineer (DV Security Clearance) Position Description Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Secure Innovation is part of CGIs Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the our client's most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. We require an Infrastructure Solutions Architect to work as part of the Consulting Unit, on a diverse set of projects delivering on prem, cloud and niche solutions. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate. Your future duties and responsibilities They will be working on a highly secure cloud project. The role is on an established fast-moving DevSecOps team, on on-prem and multi-cloud infrastructure, using a multitude of technologies including Ansible and Terraform, Ubuntu and Windows, SDN, VPNs, firewalls, VMs, laptops, MFA, AD, monitoring, network performance, resilience and security design, plus some integration scripting and application configuration and management. We are heavily committed to developing our members and will provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Although we would like candidates to have all of the mandatory requirements, we would consider high quality individuals who meet most of the criteria. Software and hardware infrastructure design, build, test and manage. Network, OS and application security. Innovative use of modern capabilities: on-prem, remote and cloud. Required qualifications to be successful in this role IP networking experience (LAN, WAN and Internet). Firewalls (physical, virtual and host). Network and OS security. Consultancy, effective communicator & interpersonal skills. Agile DevSecOps. Self-starter / Self-Managed / Self-organising, with remote working. Infrastructure and application monitoring. Desired Competencies: Automation tools such as ansible and Terraform. Linux skills, particularly Ubuntu. Windows skills, particularly Active Directory. Cloud platforms, particularly VPCs and networking. Retail/home hardware and software VPNs and networking. Packet-level tracing and debugging, particularly network performance. Working pattern: due to the secure nature of the work we are operating with a hybrid working policy. We would expect our members to be in their local office as and when required. Some travel to other CGI or client sites might be required (all travel away from your base office is expensed) We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Firewalls Infrastructure architecture IP Networking LAN WAN Reference (phone number removed)
Apr 20, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title Senior Infrastructure Engineer (DV Security Clearance) Category Architecture City London, England - London, United Kingdom Job Description Senior Infrastructure Engineer (DV Security Clearance) Position Description Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Secure Innovation is part of CGIs Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the our client's most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. We require an Infrastructure Solutions Architect to work as part of the Consulting Unit, on a diverse set of projects delivering on prem, cloud and niche solutions. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate. Your future duties and responsibilities They will be working on a highly secure cloud project. The role is on an established fast-moving DevSecOps team, on on-prem and multi-cloud infrastructure, using a multitude of technologies including Ansible and Terraform, Ubuntu and Windows, SDN, VPNs, firewalls, VMs, laptops, MFA, AD, monitoring, network performance, resilience and security design, plus some integration scripting and application configuration and management. We are heavily committed to developing our members and will provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Although we would like candidates to have all of the mandatory requirements, we would consider high quality individuals who meet most of the criteria. Software and hardware infrastructure design, build, test and manage. Network, OS and application security. Innovative use of modern capabilities: on-prem, remote and cloud. Required qualifications to be successful in this role IP networking experience (LAN, WAN and Internet). Firewalls (physical, virtual and host). Network and OS security. Consultancy, effective communicator & interpersonal skills. Agile DevSecOps. Self-starter / Self-Managed / Self-organising, with remote working. Infrastructure and application monitoring. Desired Competencies: Automation tools such as ansible and Terraform. Linux skills, particularly Ubuntu. Windows skills, particularly Active Directory. Cloud platforms, particularly VPCs and networking. Retail/home hardware and software VPNs and networking. Packet-level tracing and debugging, particularly network performance. Working pattern: due to the secure nature of the work we are operating with a hybrid working policy. We would expect our members to be in their local office as and when required. Some travel to other CGI or client sites might be required (all travel away from your base office is expensed) We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Firewalls Infrastructure architecture IP Networking LAN WAN Reference (phone number removed)
AV Project Engineer - Up to 55k Mon-Fri, Hybrid in London or Fully Remote Our client, a leading provider of AV Conferencing solutions, are looking for a Project Engineer to join their post-sales design team. The role is to support their continued growth in the sector as they target not only achieving the best reputation for service, but also delivering market leading innovation. The Project Engineer is responsible for providing technical design and support for the duration of a project, after being handed equipment and scope of work by the pre-sales team. You will work with the Project Manager to produce system schematics that meet requirements set out in the scope of works. The team are highly collaborative and due to the scale of the company, this role is solely focused on the design element as the team already have pre-sales, installation, and commissioning engineers in place. This allows very rapid development in a team which support training and offer a clear path for progression to a Solution Architect role, as well as other areas (average retention in the team is over 5 years). ROLE AND RESPONSIBILITIES Develop rack layouts. Create designs for metalwork such as input plates and wall boxes. Collaborate with project managers and clients to ensure that all specified requirements are met. Communicate any site requirements such as IT and FM dependencies. Coordinate the production of M&E drawings with the CAD team. Communicate required system functionality to the control system programmer. Work with 3rd party trades/subcontractors to ensure seamless integration. Test system racks to ensure they meet the requirements, identifying and rectifying faults prior to shipping. Verify that the equipment specified is correct for the installation. Create system schematics including audio, video, control, and power. Commission equipment to the highest standard on site, including programming of audio DSPs, setup of digital video systems, and setup of video conferencing systems. Provide technical support throughout the project duration. SKILLS REQUIRED Excellent technical knowledge of audio-visual and video conferencing equipment from all major brands. Up-to-date understanding of the audio-visual marketplace, including products and trends. Good understanding of IT and networks. Strong understanding of audio. Excellent verbal and written communication skills. Excellent problem-solving and troubleshooting skills. Excellent organizational skills and the ability to work on multiple projects. Good understanding of Microsoft Office, including Excel and Word. CAD/Visio experience would be helpful but not essential as the team has three specialized CAD technicians to support Project Engineers. IND-PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 20, 2024
Full time
AV Project Engineer - Up to 55k Mon-Fri, Hybrid in London or Fully Remote Our client, a leading provider of AV Conferencing solutions, are looking for a Project Engineer to join their post-sales design team. The role is to support their continued growth in the sector as they target not only achieving the best reputation for service, but also delivering market leading innovation. The Project Engineer is responsible for providing technical design and support for the duration of a project, after being handed equipment and scope of work by the pre-sales team. You will work with the Project Manager to produce system schematics that meet requirements set out in the scope of works. The team are highly collaborative and due to the scale of the company, this role is solely focused on the design element as the team already have pre-sales, installation, and commissioning engineers in place. This allows very rapid development in a team which support training and offer a clear path for progression to a Solution Architect role, as well as other areas (average retention in the team is over 5 years). ROLE AND RESPONSIBILITIES Develop rack layouts. Create designs for metalwork such as input plates and wall boxes. Collaborate with project managers and clients to ensure that all specified requirements are met. Communicate any site requirements such as IT and FM dependencies. Coordinate the production of M&E drawings with the CAD team. Communicate required system functionality to the control system programmer. Work with 3rd party trades/subcontractors to ensure seamless integration. Test system racks to ensure they meet the requirements, identifying and rectifying faults prior to shipping. Verify that the equipment specified is correct for the installation. Create system schematics including audio, video, control, and power. Commission equipment to the highest standard on site, including programming of audio DSPs, setup of digital video systems, and setup of video conferencing systems. Provide technical support throughout the project duration. SKILLS REQUIRED Excellent technical knowledge of audio-visual and video conferencing equipment from all major brands. Up-to-date understanding of the audio-visual marketplace, including products and trends. Good understanding of IT and networks. Strong understanding of audio. Excellent verbal and written communication skills. Excellent problem-solving and troubleshooting skills. Excellent organizational skills and the ability to work on multiple projects. Good understanding of Microsoft Office, including Excel and Word. CAD/Visio experience would be helpful but not essential as the team has three specialized CAD technicians to support Project Engineers. IND-PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Apr 20, 2024
Full time
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 20, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe. Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination. What sets us apart We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart. When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees. Meet the team behind this journey At DeepL, we're embarking on an exciting adventure to build out our People & Culture team to match our ambitious growth plans and at the heart of this journey is our People Partnering team. As the Head of People Partnering, you will lead a team of People Partners globally, aswell as acting as a People Partner to senior stakeholders. You will also lead the implementation of the People & Culture strategy across the company, bringing to life our mission of being strategic partners that create world-class experiences. Your responsibilities Responsible for leading and developing our People Partnering function at DeepL, demonstrating the importance and strategic impact this function can bring to the company Be a trusted and strategic partner to our senior stakeholders proactively partnering with them to contribute to the leadership and strategic direction of the company You will play a key role in developing the People & Culture strategy to deliver impact, drive change, implement new initiatives, that enable the strategic agenda for the company Lead the implementation and facilitation of the employee lifecycle strategy, supporting the business to build a high performing and continuous improvement culture Coach and lead Global HR policy interpretation and where needed ER and its application Partner with our CoE teams with proactive feedback that enhances the impact and delivery of our programs, that improve our KPI's and people metrics (such as: engagement, absence, retention, internal development, recruitment and productivity) to constantly improve our operating model Lead our workforce planning agenda to gain visibility and control of headcount reporting, in partnership with People Ops and Finance What we offer Diverse and internationally distributed team : joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network Open communication, regular feedback : as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together Remote work, flexible hours : whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements Regular in-person team events : we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally Monthly full-day hacking sessions : every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity Comprehensive health insurance : your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe 30 days of annual leave : we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally Annual learning budget : because we never stop learning, we've set up an annual budget for your professional development-pick a learning path which contributes to your career development and we'll back you up Qualities we look for Extended experience of business partnering, in a fast-paced, high change, scale up environment Influential business partner with the ability to work closely with senior management and key stakeholders across our business to inspire, influence, and shape the future Strong people management skills, ability to coach and get the best from others Role model our Values and have an appetite for developing company culture Demonstrate commercial awareness, strong understanding of business acumen to maximise influence Collaborative, able to partner with centres of excellence to develop and implement initiatives that develop capability, talent identification and culture Strong decision making and ability to lead projects and change programs at a company level Demonstrate the capability to self-prioritise and manage a complex and changing workload with the ability to meet changing and varying deadlines Excellent communication, interpersonal and relationship building skills If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you! Please make sure to send your application in English.
Apr 20, 2024
Full time
Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe. Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination. What sets us apart We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart. When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees. Meet the team behind this journey At DeepL, we're embarking on an exciting adventure to build out our People & Culture team to match our ambitious growth plans and at the heart of this journey is our People Partnering team. As the Head of People Partnering, you will lead a team of People Partners globally, aswell as acting as a People Partner to senior stakeholders. You will also lead the implementation of the People & Culture strategy across the company, bringing to life our mission of being strategic partners that create world-class experiences. Your responsibilities Responsible for leading and developing our People Partnering function at DeepL, demonstrating the importance and strategic impact this function can bring to the company Be a trusted and strategic partner to our senior stakeholders proactively partnering with them to contribute to the leadership and strategic direction of the company You will play a key role in developing the People & Culture strategy to deliver impact, drive change, implement new initiatives, that enable the strategic agenda for the company Lead the implementation and facilitation of the employee lifecycle strategy, supporting the business to build a high performing and continuous improvement culture Coach and lead Global HR policy interpretation and where needed ER and its application Partner with our CoE teams with proactive feedback that enhances the impact and delivery of our programs, that improve our KPI's and people metrics (such as: engagement, absence, retention, internal development, recruitment and productivity) to constantly improve our operating model Lead our workforce planning agenda to gain visibility and control of headcount reporting, in partnership with People Ops and Finance What we offer Diverse and internationally distributed team : joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network Open communication, regular feedback : as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together Remote work, flexible hours : whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements Regular in-person team events : we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally Monthly full-day hacking sessions : every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity Comprehensive health insurance : your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe 30 days of annual leave : we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally Annual learning budget : because we never stop learning, we've set up an annual budget for your professional development-pick a learning path which contributes to your career development and we'll back you up Qualities we look for Extended experience of business partnering, in a fast-paced, high change, scale up environment Influential business partner with the ability to work closely with senior management and key stakeholders across our business to inspire, influence, and shape the future Strong people management skills, ability to coach and get the best from others Role model our Values and have an appetite for developing company culture Demonstrate commercial awareness, strong understanding of business acumen to maximise influence Collaborative, able to partner with centres of excellence to develop and implement initiatives that develop capability, talent identification and culture Strong decision making and ability to lead projects and change programs at a company level Demonstrate the capability to self-prioritise and manage a complex and changing workload with the ability to meet changing and varying deadlines Excellent communication, interpersonal and relationship building skills If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you! Please make sure to send your application in English.
Job Title: Senior IT Support Engineer Location: Colchester Salary: 35,000 per annum We are excited to be supporting a business based across East Anglia in a search for a Senior IT Support Engineer. This is an exciting time for the business as it continues to grow, working with large businesses across the UK. Role Overview: You will be providing 2nd - 3rd line support to their clients on a remote basis. Due to the nature of the role you will need to have outstanding customer service skills. In the Senior IT Support Engineer role, you will be acting as an escalation point for junior colleagues, but also responsible for the planning and implementation of new technology for their clients, working on both BAU and projects. Role Responsibilities: Provide 2nd - 3rd line support to their clients. Assist with the planning and implementation of new technology or systems for the clients. Advise the clients on new technology coming out, or how upgrades can benefit the company's IT capabilities. Work with the wider teams and play an active part in planning projects, outlining time frames. Act as an escalation point for junior colleagues. Skills: The role requires the successful candidate to have experience with Windows servers and operating systems. Office 365 and Active Directory administration Hyper-V or VMware. Experience working with on-prem and cloud-based technologies like Azure or AWS. Extensive knowledge of network technology. MSP experience is desirable. Shift Pattern: 4-day working week. Remote working, but must be within a commutable distance of Colchester. Monday - Friday. Immediate start available. Think you're a good match? - Apply Now!
Apr 20, 2024
Full time
Job Title: Senior IT Support Engineer Location: Colchester Salary: 35,000 per annum We are excited to be supporting a business based across East Anglia in a search for a Senior IT Support Engineer. This is an exciting time for the business as it continues to grow, working with large businesses across the UK. Role Overview: You will be providing 2nd - 3rd line support to their clients on a remote basis. Due to the nature of the role you will need to have outstanding customer service skills. In the Senior IT Support Engineer role, you will be acting as an escalation point for junior colleagues, but also responsible for the planning and implementation of new technology for their clients, working on both BAU and projects. Role Responsibilities: Provide 2nd - 3rd line support to their clients. Assist with the planning and implementation of new technology or systems for the clients. Advise the clients on new technology coming out, or how upgrades can benefit the company's IT capabilities. Work with the wider teams and play an active part in planning projects, outlining time frames. Act as an escalation point for junior colleagues. Skills: The role requires the successful candidate to have experience with Windows servers and operating systems. Office 365 and Active Directory administration Hyper-V or VMware. Experience working with on-prem and cloud-based technologies like Azure or AWS. Extensive knowledge of network technology. MSP experience is desirable. Shift Pattern: 4-day working week. Remote working, but must be within a commutable distance of Colchester. Monday - Friday. Immediate start available. Think you're a good match? - Apply Now!
Job Title: Senior IT Infrastructure Engineer Location: Hull, UK Salary: 52,000 per annum About the Role: We are representing a leading company in Hull seeking a Senior IT Infrastructure Engineer to join their team. This role offers a hybrid work model, providing flexibility for remote and on-site work. Responsibilities: Design, implement, and maintain IT infrastructure. Manage Windows Server environments, including Active Directory and Group Policy. Deploy and manage virtualized environments using Hyper-V. Monitor system performance and implement optimizations. Collaborate with cross-functional teams on projects. Provide technical guidance and support. Requirements: Proven experience in a similar role. Strong knowledge of Windows Server, Hyper-V, and networking. Proficiency in scripting languages like PowerShell. Excellent problem-solving and communication skills. Benefits: Competitive salary Hybrid work model Professional development opportunities Pension scheme and health benefits
Apr 19, 2024
Full time
Job Title: Senior IT Infrastructure Engineer Location: Hull, UK Salary: 52,000 per annum About the Role: We are representing a leading company in Hull seeking a Senior IT Infrastructure Engineer to join their team. This role offers a hybrid work model, providing flexibility for remote and on-site work. Responsibilities: Design, implement, and maintain IT infrastructure. Manage Windows Server environments, including Active Directory and Group Policy. Deploy and manage virtualized environments using Hyper-V. Monitor system performance and implement optimizations. Collaborate with cross-functional teams on projects. Provide technical guidance and support. Requirements: Proven experience in a similar role. Strong knowledge of Windows Server, Hyper-V, and networking. Proficiency in scripting languages like PowerShell. Excellent problem-solving and communication skills. Benefits: Competitive salary Hybrid work model Professional development opportunities Pension scheme and health benefits
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation/Windows/Linux). Office/Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (eg architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation/Windows/Linux). Office/Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a Scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (eg BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Agile Planner (Remote working) The role of the Agile Planner is part of the PPP support to the Digital Asset Management (DAM) programme within Sellafield. The PPP support to DAM is an integrated project team with members from PPP and Sellafield s asset management capability. The DAM programme is a site wide delivery improvement programme supporting Sellafield s improvement requirements, the programme aims to address a number of issues with Sellafield s asset management arrangements with a targeted outcome of: An integrated information line of sight from the asset through to the enterprise that integrates activities across the asset lifecycle, removes the burden of paper-based work processes from our teams and engages everyone in the use of modern digital technologies to inform decision making Role Responsibilities of the Agile Planner : The Agile Planner will be responsible for developing and implementing agile project plans, ensuring the successful execution of projects using agile methodology. Work closely with project teams, stakeholders and management to prioritise and plan project deliverables, identify risks and facilitate project implantation in an efficient and effective manner. As a Agile Planner the Main duties include: Development of Agile Project Plans Agile methodology Implementation Risk and Issue Management Communication and Collaboration Agile Planner Specifics: Development of Agile Project Plans Collaborate with project teams and stakeholders to define project objectives, scope and deliverables Identify user storied and tasks and break them down into manageable iterations or sprints Define project timelines, milestones and release plans based on project scope and priorities Develop and maintain a backlog of user stories, continuously refining and prioritising as needed Ensure project plans align with the needs of the DAM project and programme Agile methodology Implementation Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives Monitor project progress and adjust plans as necessary to ensure delivery of high-quality results within deadlines Collaborate with cross-functional teams to identify and address any roadblocks or issues hindering project progress Promote and enforce agile principles, practices and values among project team members Risk and Issue Management, Communication and Collaboration Experience, Skills and Knowledge Essential: Bachelor s degree in a relevant field Proven experience as an Agile Project Planner in an Agile environment In-depth knowledge of Agile methodology, frameworks and tools (e.g., Scrum, Kanban) Sound knowledge of all engineering and commercial aspects of major civil and infrastructure projects including roads, bridges and utilities. Experienced user of Primavera P6, and MS Office. Excellent knowledge of CPM networks, resource and cost loading and risk management techniques. Ability effectively monitor and analyse progress, identify trends and recommend corrective actions. Report writing skills an advantage. Planning and Organising. Accepts Responsibility. Team player. Strong interpersonal and communication skills. Strong customer focus. Important: Hold or be capable of obtaining government clearance (SC/SL Nuclear). Essential: Must have experience of Development and implementation of Agile programmes Behaviours: Detail Oriented Organised Communicator and Collaborator Passion for Success Team Player Empathetic and Considerate People & Skills advocate Adaptable to Change Resilience Office location: Warrington / Cumbria, 2 / 3 days per week on site with travel to opposite site potentially once per month Full time position Term: Initial 12 month contract Rate: £65.00 per day (Limited) If you have the right skills / experience, and you are interested in the Agile Planner role, please click the link to a Apply
Apr 19, 2024
Contractor
Agile Planner (Remote working) The role of the Agile Planner is part of the PPP support to the Digital Asset Management (DAM) programme within Sellafield. The PPP support to DAM is an integrated project team with members from PPP and Sellafield s asset management capability. The DAM programme is a site wide delivery improvement programme supporting Sellafield s improvement requirements, the programme aims to address a number of issues with Sellafield s asset management arrangements with a targeted outcome of: An integrated information line of sight from the asset through to the enterprise that integrates activities across the asset lifecycle, removes the burden of paper-based work processes from our teams and engages everyone in the use of modern digital technologies to inform decision making Role Responsibilities of the Agile Planner : The Agile Planner will be responsible for developing and implementing agile project plans, ensuring the successful execution of projects using agile methodology. Work closely with project teams, stakeholders and management to prioritise and plan project deliverables, identify risks and facilitate project implantation in an efficient and effective manner. As a Agile Planner the Main duties include: Development of Agile Project Plans Agile methodology Implementation Risk and Issue Management Communication and Collaboration Agile Planner Specifics: Development of Agile Project Plans Collaborate with project teams and stakeholders to define project objectives, scope and deliverables Identify user storied and tasks and break them down into manageable iterations or sprints Define project timelines, milestones and release plans based on project scope and priorities Develop and maintain a backlog of user stories, continuously refining and prioritising as needed Ensure project plans align with the needs of the DAM project and programme Agile methodology Implementation Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives Monitor project progress and adjust plans as necessary to ensure delivery of high-quality results within deadlines Collaborate with cross-functional teams to identify and address any roadblocks or issues hindering project progress Promote and enforce agile principles, practices and values among project team members Risk and Issue Management, Communication and Collaboration Experience, Skills and Knowledge Essential: Bachelor s degree in a relevant field Proven experience as an Agile Project Planner in an Agile environment In-depth knowledge of Agile methodology, frameworks and tools (e.g., Scrum, Kanban) Sound knowledge of all engineering and commercial aspects of major civil and infrastructure projects including roads, bridges and utilities. Experienced user of Primavera P6, and MS Office. Excellent knowledge of CPM networks, resource and cost loading and risk management techniques. Ability effectively monitor and analyse progress, identify trends and recommend corrective actions. Report writing skills an advantage. Planning and Organising. Accepts Responsibility. Team player. Strong interpersonal and communication skills. Strong customer focus. Important: Hold or be capable of obtaining government clearance (SC/SL Nuclear). Essential: Must have experience of Development and implementation of Agile programmes Behaviours: Detail Oriented Organised Communicator and Collaborator Passion for Success Team Player Empathetic and Considerate People & Skills advocate Adaptable to Change Resilience Office location: Warrington / Cumbria, 2 / 3 days per week on site with travel to opposite site potentially once per month Full time position Term: Initial 12 month contract Rate: £65.00 per day (Limited) If you have the right skills / experience, and you are interested in the Agile Planner role, please click the link to a Apply
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Apr 19, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
We are currently seeking an interim Finance Analyst, to work with our global FMCG client, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment. The position is based at Blackfriars on London's Victoria Embankment, just a short walk from Blackfriars tube. This is a full-time temporary role for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 46,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. The role offers a great opportunity for the successful candidate to develop a global network across Supply Chain and Supply Chain Finance, covering Markets and the Business Groups; to play a role to deliver value through capital efficiency, savings and new supply chain models; and to build experience in supply chain strategy development. This role requires senior management engagement to help drive decisions and assist in the delivery of UL's financial ambition, by playing an active part in delivering value to maximise our competitiveness in the market. Role Context Personal Care (PC), one of UL's 5 Business Groups, is comprised of 3 categories with leading market positions: Skin Cleansing, Deodorants and Oral Care. The PC BG is structured into 8 Core Business Units along with several other Global Business Units and 1UL entities, with a balanced geographical footprint across Developed and Emerging Markets. The PC BG comprises 8 core brands including several Billion Euro brands such as Dove, Rexona/Sure, Lux and Axe. Within the PC BG, Supply Chain plays a key role in enabling business growth and profitability through development of strategy and disciplined execution across a broad agenda encompassing costs, assets and agility. The PC BG Global Supply Chain Finance Analyst will work with and partner the BG and BU Supply Chain teams to drive value through a range of levers including: the 5S savings programme, capital allocation and capacity investments, cash and inventory management, network transformation initiatives, strategy design Key Responsibilities 5S Savings Working closely with Make it Profitable Core Team and BU SC Teams to drive the PC Savings agenda, Setting the long-term Savings ambition for the BG, aligned to the multi-year FGM, In-year target-setting and performance management of savings delivery working with the Make it Profitable Core Team, BU teams and Fuel 4 Growth team, Review of savings projects in SRS and PowerApps to ensure accurate reporting and compliance with savings guidelines, Regular updates to Make it Profitable Leadership Team on savings performance, Partnering R&D and Supply Chain to identify new savings opportunities Capital Expenditure (CapEx) Working closely with the Global PC Engineering team to drive the PC CapEx agenda, Setting the long-term CapEx strategy, aligned to the overall BG growth and profitability agenda, In-year budget-setting and performance management of CapEx spend, Review of Capex spends reported in iFinance and Marlin to ensure accurate reporting and compliance with CapEx guidelines, Regular updates to PC SC Leadership team on CapEx delivery vs budget Inventory Working closely with the Global PC SC team to drive the PC Inventory and Cash agenda, Setting the long-term Inventory strategy, aligned to the overall BG Capital Allocation strategy, In-year target-setting and performance management of Inventory targets, Review of Inventory forecast reported in iFinance, Regular updates to PC SC Leadership team on Inventory performance vs target Other Responsibilities Supporting the PC BG SC Finance Manager and SC Finance Director in other areas including setting strategy for SC Cost, strategic review of Capex and Restructuring proposals, network transformation initiatives. Key Skills Required CIMA/ACCA/ACA or equivalent Self-driven and able to work independently Excellent analytical & numerical skills Ability to respond under pressure Strong communication skills both oral and written High level of proficiency in Microsoft Excel & PowerPoint Working knowledge of financial systems, particularly SAP, is required. Additional Information Blackfriars working environment: Iconic location on the Victoria embankment, modern working environment Short walk from Blackfriars station Staff shop discounted products Free tea & coffee facilities Onsite Deli and a restaurant open for breakfast and lunch Gym is available for use subscription required.
Apr 19, 2024
Seasonal
We are currently seeking an interim Finance Analyst, to work with our global FMCG client, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment. The position is based at Blackfriars on London's Victoria Embankment, just a short walk from Blackfriars tube. This is a full-time temporary role for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 46,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. The role offers a great opportunity for the successful candidate to develop a global network across Supply Chain and Supply Chain Finance, covering Markets and the Business Groups; to play a role to deliver value through capital efficiency, savings and new supply chain models; and to build experience in supply chain strategy development. This role requires senior management engagement to help drive decisions and assist in the delivery of UL's financial ambition, by playing an active part in delivering value to maximise our competitiveness in the market. Role Context Personal Care (PC), one of UL's 5 Business Groups, is comprised of 3 categories with leading market positions: Skin Cleansing, Deodorants and Oral Care. The PC BG is structured into 8 Core Business Units along with several other Global Business Units and 1UL entities, with a balanced geographical footprint across Developed and Emerging Markets. The PC BG comprises 8 core brands including several Billion Euro brands such as Dove, Rexona/Sure, Lux and Axe. Within the PC BG, Supply Chain plays a key role in enabling business growth and profitability through development of strategy and disciplined execution across a broad agenda encompassing costs, assets and agility. The PC BG Global Supply Chain Finance Analyst will work with and partner the BG and BU Supply Chain teams to drive value through a range of levers including: the 5S savings programme, capital allocation and capacity investments, cash and inventory management, network transformation initiatives, strategy design Key Responsibilities 5S Savings Working closely with Make it Profitable Core Team and BU SC Teams to drive the PC Savings agenda, Setting the long-term Savings ambition for the BG, aligned to the multi-year FGM, In-year target-setting and performance management of savings delivery working with the Make it Profitable Core Team, BU teams and Fuel 4 Growth team, Review of savings projects in SRS and PowerApps to ensure accurate reporting and compliance with savings guidelines, Regular updates to Make it Profitable Leadership Team on savings performance, Partnering R&D and Supply Chain to identify new savings opportunities Capital Expenditure (CapEx) Working closely with the Global PC Engineering team to drive the PC CapEx agenda, Setting the long-term CapEx strategy, aligned to the overall BG growth and profitability agenda, In-year budget-setting and performance management of CapEx spend, Review of Capex spends reported in iFinance and Marlin to ensure accurate reporting and compliance with CapEx guidelines, Regular updates to PC SC Leadership team on CapEx delivery vs budget Inventory Working closely with the Global PC SC team to drive the PC Inventory and Cash agenda, Setting the long-term Inventory strategy, aligned to the overall BG Capital Allocation strategy, In-year target-setting and performance management of Inventory targets, Review of Inventory forecast reported in iFinance, Regular updates to PC SC Leadership team on Inventory performance vs target Other Responsibilities Supporting the PC BG SC Finance Manager and SC Finance Director in other areas including setting strategy for SC Cost, strategic review of Capex and Restructuring proposals, network transformation initiatives. Key Skills Required CIMA/ACCA/ACA or equivalent Self-driven and able to work independently Excellent analytical & numerical skills Ability to respond under pressure Strong communication skills both oral and written High level of proficiency in Microsoft Excel & PowerPoint Working knowledge of financial systems, particularly SAP, is required. Additional Information Blackfriars working environment: Iconic location on the Victoria embankment, modern working environment Short walk from Blackfriars station Staff shop discounted products Free tea & coffee facilities Onsite Deli and a restaurant open for breakfast and lunch Gym is available for use subscription required.
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
Apr 19, 2024
Full time
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
Work on the Itential Automation Platform including build of workflows, Operations Manager Automation, and JSON Transformations. Experience deploying servers, network devices and building scripts/apps using own or open-source libraries. Python, Django experience with scripting is necessary. Client Details My client - an organisation in the Telecommunications sector are looking for a Network Automation Engineer (Python, Django)- join their site in Staines 100% remotely on an initial 12-month contract! Description The successful candidate for the Network Automation Engineer (Python, Django)- Telecommunications Sector 12-month fully remote contract role will fulfil the following responsibilities: Ensure quality adherence. Ensure best practices while meeting non-functional requirements. Validate architecture that is defined and communicated. Identify key engagement and solution risks and define mitigation strategies. Maintain an understanding of long-term company strategy and ensure that designs will enable projects to meet the changing industry/competitive demand. Implement and recommend viable architectural approaches that support long term maintainability, extensibility, and inter-operability of enterprise applications. Review requirements, and work with necessary teams, ensuring there is agreement on what software is to be built and implemented. Synthesize design, incorporate review comments, and provide critical review of other designs. Build and test code to validate functionality against requirements. Triage incoming items to validate reported issues and ensure reproducibility. Develop and maintain strong, positive relationships with customers, vendors, peers, and other employees. Participate in project retrospectives and contribute to continuous improvement of the software development life cycle. Stay current on technologies. Show accountability and ownership for the work undertaken. Provide leadership and mentoring for other engineers Profile To be considered for the Network Automation Engineer (Python, Django)- Telecommunications Sector 12-month fully remote contract role the candidate must present evidence of the following: Strong Python scripting experience Understanding of Itential Automation Platform including build of workflows, Operations Manager Automation, and JSON Transformations Experience deploying servers, network devices and building scripts/apps using own or open-source libraries. Knowledge and experience working with JSON. Knowledge and experience working with RESTful APIs. Experience in JavaScript, security, and performance issues with browsers helpful Experience and Proficiency with one of these: Javascript, Python, bash scripting, or java Knowledge of linux environment and troubleshooting using the linux command line Knowledge of basic networking concepts Experience in Django development Expertise in Yang Experience building Cloud Nativ or Hybrid applications using Azure or another public cloud. Experience in customer-facing leadership roles Strong communication skills Experience providing technical leadership on network implementation projects. Experience and Proficiency in T-SQL and SQL Server with some basic DBA skills Knowledge and application of object-oriented design principles A good understanding of IT environments including networking, server technologies, databases, security, and performance. Agile methodology and technical lead experience would be advantageous. Experience with Ansible playbook creation, creating/using roles, and Ansible inventory management. Experience managing and using Ansible Automation Platform (formerly Ansible Tower) Relational database knowledge Experience in BDD Experience in CI/CD based sw development Strong software development skills with an emphasis on Python or Javascript programming Strong understanding of REST API methodology Strong understanding of software development lifecycle Knowledge or experience with cisco IOS IOSXR devices knowledge of Element management system (ems) and network management system (nms) ability to login to a cisco device and execute commands and debug basic understanding of l3 and l2 protocols - l3vpn, bgp, isis etc Job Offer 12 month outside IR35 contract fully remote. Day rate between £550- 700 daily. Opportunity to work on site in Staines or other locations if this is the preference rather than working remotely from home. Test your Python, Django skills, automation skills e.g. with Itential and core networking experience to work for a industry-leading Technology & Telecoms company.
Apr 19, 2024
Full time
Work on the Itential Automation Platform including build of workflows, Operations Manager Automation, and JSON Transformations. Experience deploying servers, network devices and building scripts/apps using own or open-source libraries. Python, Django experience with scripting is necessary. Client Details My client - an organisation in the Telecommunications sector are looking for a Network Automation Engineer (Python, Django)- join their site in Staines 100% remotely on an initial 12-month contract! Description The successful candidate for the Network Automation Engineer (Python, Django)- Telecommunications Sector 12-month fully remote contract role will fulfil the following responsibilities: Ensure quality adherence. Ensure best practices while meeting non-functional requirements. Validate architecture that is defined and communicated. Identify key engagement and solution risks and define mitigation strategies. Maintain an understanding of long-term company strategy and ensure that designs will enable projects to meet the changing industry/competitive demand. Implement and recommend viable architectural approaches that support long term maintainability, extensibility, and inter-operability of enterprise applications. Review requirements, and work with necessary teams, ensuring there is agreement on what software is to be built and implemented. Synthesize design, incorporate review comments, and provide critical review of other designs. Build and test code to validate functionality against requirements. Triage incoming items to validate reported issues and ensure reproducibility. Develop and maintain strong, positive relationships with customers, vendors, peers, and other employees. Participate in project retrospectives and contribute to continuous improvement of the software development life cycle. Stay current on technologies. Show accountability and ownership for the work undertaken. Provide leadership and mentoring for other engineers Profile To be considered for the Network Automation Engineer (Python, Django)- Telecommunications Sector 12-month fully remote contract role the candidate must present evidence of the following: Strong Python scripting experience Understanding of Itential Automation Platform including build of workflows, Operations Manager Automation, and JSON Transformations Experience deploying servers, network devices and building scripts/apps using own or open-source libraries. Knowledge and experience working with JSON. Knowledge and experience working with RESTful APIs. Experience in JavaScript, security, and performance issues with browsers helpful Experience and Proficiency with one of these: Javascript, Python, bash scripting, or java Knowledge of linux environment and troubleshooting using the linux command line Knowledge of basic networking concepts Experience in Django development Expertise in Yang Experience building Cloud Nativ or Hybrid applications using Azure or another public cloud. Experience in customer-facing leadership roles Strong communication skills Experience providing technical leadership on network implementation projects. Experience and Proficiency in T-SQL and SQL Server with some basic DBA skills Knowledge and application of object-oriented design principles A good understanding of IT environments including networking, server technologies, databases, security, and performance. Agile methodology and technical lead experience would be advantageous. Experience with Ansible playbook creation, creating/using roles, and Ansible inventory management. Experience managing and using Ansible Automation Platform (formerly Ansible Tower) Relational database knowledge Experience in BDD Experience in CI/CD based sw development Strong software development skills with an emphasis on Python or Javascript programming Strong understanding of REST API methodology Strong understanding of software development lifecycle Knowledge or experience with cisco IOS IOSXR devices knowledge of Element management system (ems) and network management system (nms) ability to login to a cisco device and execute commands and debug basic understanding of l3 and l2 protocols - l3vpn, bgp, isis etc Job Offer 12 month outside IR35 contract fully remote. Day rate between £550- 700 daily. Opportunity to work on site in Staines or other locations if this is the preference rather than working remotely from home. Test your Python, Django skills, automation skills e.g. with Itential and core networking experience to work for a industry-leading Technology & Telecoms company.
Senior IT Infrastructure Engineer Location: Hull, UK Salary: £50,000 per annum About the Role: We are representing a leading company in Hull seeking a Senior IT Infrastructure Engineer to join their team. This role offers a hybrid work model, providing flexibility for remote and on-site work. Responsibilities: Design, implement, and maintain IT infrastructure. Manage Windows Server environments, including Active Directory and Group Policy. Deploy and manage virtualized environments using Hyper-V. Monitor system performance and implement optimizations. Collaborate with cross-functional teams on projects. Provide technical guidance and support. Requirements: Proven experience in a similar role. Strong knowledge of Windows Server, Hyper-V, and networking. Proficiency in Scripting languages like PowerShell. Excellent problem-solving and communication skills. Benefits: Competitive salary Hybrid work model Professional development opportunities Pension scheme and health benefits
Apr 19, 2024
Full time
Senior IT Infrastructure Engineer Location: Hull, UK Salary: £50,000 per annum About the Role: We are representing a leading company in Hull seeking a Senior IT Infrastructure Engineer to join their team. This role offers a hybrid work model, providing flexibility for remote and on-site work. Responsibilities: Design, implement, and maintain IT infrastructure. Manage Windows Server environments, including Active Directory and Group Policy. Deploy and manage virtualized environments using Hyper-V. Monitor system performance and implement optimizations. Collaborate with cross-functional teams on projects. Provide technical guidance and support. Requirements: Proven experience in a similar role. Strong knowledge of Windows Server, Hyper-V, and networking. Proficiency in Scripting languages like PowerShell. Excellent problem-solving and communication skills. Benefits: Competitive salary Hybrid work model Professional development opportunities Pension scheme and health benefits
Employer Description: Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client we work with. We also offer cloud solutions, cyber security management, VoIP services and much more. Overview: We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Additional Information: Salary: £14,000 - £16,000 per annumWorking hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 19, 2024
Full time
Employer Description: Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client we work with. We also offer cloud solutions, cyber security management, VoIP services and much more. Overview: We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Additional Information: Salary: £14,000 - £16,000 per annumWorking hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
About Us: Invinity Energy Systems (LON: IES) Invinity Energy Systems is the leading global manufacturer of modular vanadium flow batteries for utility-scale energy storage deployments that unlock low-cost, low-carbon renewable energy on demand for businesses, industry, and electricity networks around the world. Safe, reliable, durable, and economical, Invinity's flow batteries are the most commercially proven alternative to lithium-ion and help to accelerate global progress towards Net Zero. We havecommercial projects in Europe, North America, Asia, and Australia, with office locations in Vancouver, BC, and Bathgate, Scotland, London, UK, and San Francisco, California. Job Description Invinity is deploying large-scale projects in the United Kingdom, Canada, USA and internationally. We are looking for a technician, with electrical and mechanical experience to service and maintain the hardware, software, and communications technologies in our energy storage systems across multiple concurrent projects. In this role, reporting to the Director of Customer Operations, you will work closely with Support Engineers, Product Development, Solutions teams, and customers. Job duties include: Supporting the safe installation, commissioning, troubleshooting, and maintenance of Invinity's products in the field; Diagnosing, repairing, and replacingkey electrochemical, electrical, and control system components; Capturingand reporting system issues into a database and correcting, or supporting others remotely, to correct, those issues in the field; Providingoperational and maintenance feedback to the wider team to drive continuous product and service improvement; Facilitatingcustomer operation, maintenance, and safety training; Maintaining field service equipment and tooling, and spare inventories; Monitoring and assessing system performance in Invinity's remote monitoring platform and takingaction to address findings; Maintaining good relationships with customers, and technical and managerial staff at ourcustomer sites; Travellingand working at Invinity offices and customer sites (UK and international). While uncommon, travel for up to four weeks may be required a few times per year (up to 30% travel); Qualifications High school diploma (or GED) or higher, or equivalent combination of relevant education, training and experience required; 3years of experience in electrical/electronics/power electronics and or network communications is required, ideally in a field service environment; Experience in renewable energy generation, inverter/rectifier systems, or energy storage; Experience in the commissioning of electrical and mechanical equipment; Experienced in servicing, maintaining and, troubleshooting of electrical and mechanical equipment; Ability to work safely and follow documented procedures;strong competence using hand tools; Experience working with electrical equipment and related safety training; Able to read, understand, and amend (redline) electrical schematics; Ability to produce thorough and accurate service reports and other supporting documentation and procedures; Proficiency in MS Office Suite (e.g. Excel, Word, Outlook) and general computer literacy; Good communication skills; detail-oriented,and an innovative problem solver; Ability to lift 50 pounds; Right to work in the UK, valid and current passport, and a clean driving license; Electrical, crane, and forklift work safety is considered an asset; Experience in computer configuration and networking, CAN bus, TCP/IP, etc. is considered an asset. Additional Information We are looking for the right person to join our expanding team. While relevant training and experience are essential, we are equally concerned with how the candidate fits into our team. If you have the required skills, that's great; if you believe you have other relevant skills, please let us know in your cover letter.
Apr 19, 2024
Full time
About Us: Invinity Energy Systems (LON: IES) Invinity Energy Systems is the leading global manufacturer of modular vanadium flow batteries for utility-scale energy storage deployments that unlock low-cost, low-carbon renewable energy on demand for businesses, industry, and electricity networks around the world. Safe, reliable, durable, and economical, Invinity's flow batteries are the most commercially proven alternative to lithium-ion and help to accelerate global progress towards Net Zero. We havecommercial projects in Europe, North America, Asia, and Australia, with office locations in Vancouver, BC, and Bathgate, Scotland, London, UK, and San Francisco, California. Job Description Invinity is deploying large-scale projects in the United Kingdom, Canada, USA and internationally. We are looking for a technician, with electrical and mechanical experience to service and maintain the hardware, software, and communications technologies in our energy storage systems across multiple concurrent projects. In this role, reporting to the Director of Customer Operations, you will work closely with Support Engineers, Product Development, Solutions teams, and customers. Job duties include: Supporting the safe installation, commissioning, troubleshooting, and maintenance of Invinity's products in the field; Diagnosing, repairing, and replacingkey electrochemical, electrical, and control system components; Capturingand reporting system issues into a database and correcting, or supporting others remotely, to correct, those issues in the field; Providingoperational and maintenance feedback to the wider team to drive continuous product and service improvement; Facilitatingcustomer operation, maintenance, and safety training; Maintaining field service equipment and tooling, and spare inventories; Monitoring and assessing system performance in Invinity's remote monitoring platform and takingaction to address findings; Maintaining good relationships with customers, and technical and managerial staff at ourcustomer sites; Travellingand working at Invinity offices and customer sites (UK and international). While uncommon, travel for up to four weeks may be required a few times per year (up to 30% travel); Qualifications High school diploma (or GED) or higher, or equivalent combination of relevant education, training and experience required; 3years of experience in electrical/electronics/power electronics and or network communications is required, ideally in a field service environment; Experience in renewable energy generation, inverter/rectifier systems, or energy storage; Experience in the commissioning of electrical and mechanical equipment; Experienced in servicing, maintaining and, troubleshooting of electrical and mechanical equipment; Ability to work safely and follow documented procedures;strong competence using hand tools; Experience working with electrical equipment and related safety training; Able to read, understand, and amend (redline) electrical schematics; Ability to produce thorough and accurate service reports and other supporting documentation and procedures; Proficiency in MS Office Suite (e.g. Excel, Word, Outlook) and general computer literacy; Good communication skills; detail-oriented,and an innovative problem solver; Ability to lift 50 pounds; Right to work in the UK, valid and current passport, and a clean driving license; Electrical, crane, and forklift work safety is considered an asset; Experience in computer configuration and networking, CAN bus, TCP/IP, etc. is considered an asset. Additional Information We are looking for the right person to join our expanding team. While relevant training and experience are essential, we are equally concerned with how the candidate fits into our team. If you have the required skills, that's great; if you believe you have other relevant skills, please let us know in your cover letter.
An interesting opportunity has arisen to join a leading law firm in London as an IT system engineer. Collaborating with IT teams, the main purpose of this role is to contribute to a seamless IT operation. Responsibilities include troubleshooting and resolving technical issues, installing software and communicating technical concepts clearly to non-technical users. Main duties: Supporting routine updates and system checks. Diagnosing, troubleshooting and resolving technical problems. Installing and configuring software applications and setting up hardware devices. Implementing and monitoring security protocols. Providing assistance with hardware related issues. Maintaining accurate records of technical issues and solutions. Providing a mixture of desk side, remote and TechBar support. Offering technical assistance to end-users and clients, guiding them through technical challenges. Ensuring all ServiceNow incidents are requested and actioned. Providing assistance as a project resource when required. Main experience and skills required includes: Previous experience within a professional services environment. Supporting Windows 10, Office 365 and Exchange. Supporting legal applications including WorkSite, Big-Hand and InTapp Time and Expert. Microsoft Azure and Active Directory. PC, printer and network troubleshooting. Supporting mobile devices. Customer-focused with excellent communication skills. Aptitude for problem solving and documenting the solution. Confident and clear communication with people at all levels. Well organised and good time management. To be considered for this role, you need to possess strong organisational skills and the ability to juggle a busy workload. Also required is the ability to work under pressure and prioritise conflicting demands. It is essential that you are team-oriented and able to deal with tasks effectively. This is an excellent opportunity to join a successful firm that allows you to take ownership of your career and be involved in growing the business. If you are interested in finding out more about this role and believe you are a good fit, please don't hesitate in sending your CV to . Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience. Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.
Apr 19, 2024
Full time
An interesting opportunity has arisen to join a leading law firm in London as an IT system engineer. Collaborating with IT teams, the main purpose of this role is to contribute to a seamless IT operation. Responsibilities include troubleshooting and resolving technical issues, installing software and communicating technical concepts clearly to non-technical users. Main duties: Supporting routine updates and system checks. Diagnosing, troubleshooting and resolving technical problems. Installing and configuring software applications and setting up hardware devices. Implementing and monitoring security protocols. Providing assistance with hardware related issues. Maintaining accurate records of technical issues and solutions. Providing a mixture of desk side, remote and TechBar support. Offering technical assistance to end-users and clients, guiding them through technical challenges. Ensuring all ServiceNow incidents are requested and actioned. Providing assistance as a project resource when required. Main experience and skills required includes: Previous experience within a professional services environment. Supporting Windows 10, Office 365 and Exchange. Supporting legal applications including WorkSite, Big-Hand and InTapp Time and Expert. Microsoft Azure and Active Directory. PC, printer and network troubleshooting. Supporting mobile devices. Customer-focused with excellent communication skills. Aptitude for problem solving and documenting the solution. Confident and clear communication with people at all levels. Well organised and good time management. To be considered for this role, you need to possess strong organisational skills and the ability to juggle a busy workload. Also required is the ability to work under pressure and prioritise conflicting demands. It is essential that you are team-oriented and able to deal with tasks effectively. This is an excellent opportunity to join a successful firm that allows you to take ownership of your career and be involved in growing the business. If you are interested in finding out more about this role and believe you are a good fit, please don't hesitate in sending your CV to . Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience. Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.
FORD Automotive Field Engineer £39,000 per year Company Car 40 hours per week Field based/South West England Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK? MSX International has the job for you! MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering the Southwest of England. If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you. The Role As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates. The Automotive Field Engineer will: conduct field visits, including overnight stays as necessary record data as required as a Field Engineer Report into a dedicated software package liaise with FCSD on vehicle case histories/trends and analysis work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.) write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary liaise with Dealership personnel at all levels complete and provide information for MSXI documentation as necessary About you This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience. Our ideal Field Engineer will: have a dealer workshop background at a senior level (ideally Master Technician) have demonstrable automotive experience. have Customer facing experience (advantageous) have a good understanding of Dealership operations. have the ability to investigate, report on and diagnose complex vehicle systems, either hands on or remotely Hold a recognised High Voltage qualification. Due to the location of this role, candidates located in the Avon area would be suitable. The ideal candidate will be willing to travel across South West England (Wiltshire, Somerset, Devon, Cornwall, Avon, Hampshire, Berkshire, Oxfordshire, Gloucestershire, Dorset, South and Mid Wales, Channel Islands), with occasional overnight stays. What s in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: -£39,000 per year -Company Car -Paid business expenses -25 days annual leave per year + bank holidays -cash back health care scheme -exclusive discounts on everyday purchases -exclusive discounts on car purchases -potential to progress within the company, with global opportunities updated regularly Working pattern and location -40 hours per week -Permanent -Monday - Friday -South West/Field based For more information about MSX International, visit our website.
Apr 19, 2024
Full time
FORD Automotive Field Engineer £39,000 per year Company Car 40 hours per week Field based/South West England Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK? MSX International has the job for you! MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering the Southwest of England. If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you. The Role As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates. The Automotive Field Engineer will: conduct field visits, including overnight stays as necessary record data as required as a Field Engineer Report into a dedicated software package liaise with FCSD on vehicle case histories/trends and analysis work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.) write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary liaise with Dealership personnel at all levels complete and provide information for MSXI documentation as necessary About you This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience. Our ideal Field Engineer will: have a dealer workshop background at a senior level (ideally Master Technician) have demonstrable automotive experience. have Customer facing experience (advantageous) have a good understanding of Dealership operations. have the ability to investigate, report on and diagnose complex vehicle systems, either hands on or remotely Hold a recognised High Voltage qualification. Due to the location of this role, candidates located in the Avon area would be suitable. The ideal candidate will be willing to travel across South West England (Wiltshire, Somerset, Devon, Cornwall, Avon, Hampshire, Berkshire, Oxfordshire, Gloucestershire, Dorset, South and Mid Wales, Channel Islands), with occasional overnight stays. What s in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: -£39,000 per year -Company Car -Paid business expenses -25 days annual leave per year + bank holidays -cash back health care scheme -exclusive discounts on everyday purchases -exclusive discounts on car purchases -potential to progress within the company, with global opportunities updated regularly Working pattern and location -40 hours per week -Permanent -Monday - Friday -South West/Field based For more information about MSX International, visit our website.