One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
The Housing and Land directorate is responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor's housing investment and grant programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team The Operational Policy and Performance Team is part of the Investment and Operations Unit in the Housing and Land directorate, led by Rachael Hickman as Assistant Director Investment and Operations. Operational Policy and Performance works across the full breadth of Housing and Land's work. It is a truly collaborative, multi-disciplinary team working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently and within our GLA governance procedures. Key areas of responsibility for the team include: Directorate and corporate-level management and reporting of: budget (annual budget: circa £116m revenue and £1.5bn capital), strategic risk, and performance. Translating policy into delivery by creating and enabling the appropriate processes and contracting including overseeing the establishment of processes for assessing and tracking compliance against funding criteria and ensuring consistency of application of criteria across multiple funding streams and in contracts. Oversight of the directorate information and records management processes. Oversight and management of the business requirements for the GLA's bespoke grant and project management system (OPS). Co-ordination of cross-directorate corporate activity such as tracking of Equality, Diversity and Inclusion (EDI) Action Plans, corporate apprentice programmes etc. It is a really exciting time to join this team as we are growing in capacity and remit, picking up a large part of the directorate and corporate coordination and programme management. There is a significant amount of change happening in the GLA generally, and this team will be at the forefront of leading and embedding that change. About the role This is a newly created role in the Operational Policy and Performance Team and reports to the newly created role of the Senior Programme Co-ordinator. We are looking for someone who combines excellent data analysis and manipulation with strong reporting, communicating and influencing skills. Housing and Land delivers a wide range of projects and programmes including: the £4bn Affordable Homes Programme, a c.£700m recoverable investment portfolio, a 635 hectare land and property portfolio and London's cladding remediation funding programmes. We also oversee a number of specialist and supported housing funds, and rough sleeping funds and services. Your role is to support the Senior Programme Co-ordinator in the delivery of coherent and consistent budget, risk and performance management of these at a directorate level. You will also support and lead elements of the co-ordination of corporate GLA activities that need to be embedded and delivered across the directorate. Examples of these include co-ordination and tracking of our Directorate EDI Action Plan, or tracking of our Learning and Development spend. The GLA is currently reviewing our approach to grant making and programme management and it is anticipated that this role will provide input from Housing and Land's into that workstream to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. What your day will look like No two days are the same, but will include: Leading on all aspects of monitoring, reporting and programme management including risk management, of the directorate's housing and land programmes. Producing management reports for internal and external boards, working groups or stakeholders to manage and monitor directorate budgets, performance, forecasts and risk analysis against delivery. Assisting in modelling and creating investment programmes in line with the Mayor's Housing Strategy and future policy direction. Co-ordinating information and analysis to enable effective contract management on existing and new programmes with investment partners. Managing the monitoring and reporting of spend, receipts, outputs, outcomes and impact achievements of the directorate's programmes to Directorate Management Team and other corporate teams. Leading on the development of policy, programmes, bespoke reports and tools to support delivery and advanced use of data analysis tools (such as Power BI, Excel etc) to an advanced level to produce reports and systems that will assist staff to meet targets. Ensuring records of land and property assets are maintained and annual valuation operations are carried out in line with guidance and to time. Inputting into corporate grant and programme management workstreams to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. Staff at the GLA are working in our offices 2-3 days per week and GLA leaders need to be accessible and visible to their teams. A good balance of time spent working remotely, in the office together with colleagues and with partners across London is an important aspect of the role. We promote flexible approaches to working and try to ensure an inclusive and supportive environment that enables our staff to be successful. This may include reasonable adjustments or other flexibilities around working hours and locations. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Proficient in the use of IT systems including advanced experience of using Excel and Power BI or other equivalent data analysis tools. Experience of working with large investment programmes or similar. Planning and organising (competency level 3) - thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Problem solving (competency level 3) - analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Communicating and influencing (competency level 2) - presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
Mar 29, 2024
Full time
The Housing and Land directorate is responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor's housing investment and grant programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team The Operational Policy and Performance Team is part of the Investment and Operations Unit in the Housing and Land directorate, led by Rachael Hickman as Assistant Director Investment and Operations. Operational Policy and Performance works across the full breadth of Housing and Land's work. It is a truly collaborative, multi-disciplinary team working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently and within our GLA governance procedures. Key areas of responsibility for the team include: Directorate and corporate-level management and reporting of: budget (annual budget: circa £116m revenue and £1.5bn capital), strategic risk, and performance. Translating policy into delivery by creating and enabling the appropriate processes and contracting including overseeing the establishment of processes for assessing and tracking compliance against funding criteria and ensuring consistency of application of criteria across multiple funding streams and in contracts. Oversight of the directorate information and records management processes. Oversight and management of the business requirements for the GLA's bespoke grant and project management system (OPS). Co-ordination of cross-directorate corporate activity such as tracking of Equality, Diversity and Inclusion (EDI) Action Plans, corporate apprentice programmes etc. It is a really exciting time to join this team as we are growing in capacity and remit, picking up a large part of the directorate and corporate coordination and programme management. There is a significant amount of change happening in the GLA generally, and this team will be at the forefront of leading and embedding that change. About the role This is a newly created role in the Operational Policy and Performance Team and reports to the newly created role of the Senior Programme Co-ordinator. We are looking for someone who combines excellent data analysis and manipulation with strong reporting, communicating and influencing skills. Housing and Land delivers a wide range of projects and programmes including: the £4bn Affordable Homes Programme, a c.£700m recoverable investment portfolio, a 635 hectare land and property portfolio and London's cladding remediation funding programmes. We also oversee a number of specialist and supported housing funds, and rough sleeping funds and services. Your role is to support the Senior Programme Co-ordinator in the delivery of coherent and consistent budget, risk and performance management of these at a directorate level. You will also support and lead elements of the co-ordination of corporate GLA activities that need to be embedded and delivered across the directorate. Examples of these include co-ordination and tracking of our Directorate EDI Action Plan, or tracking of our Learning and Development spend. The GLA is currently reviewing our approach to grant making and programme management and it is anticipated that this role will provide input from Housing and Land's into that workstream to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. What your day will look like No two days are the same, but will include: Leading on all aspects of monitoring, reporting and programme management including risk management, of the directorate's housing and land programmes. Producing management reports for internal and external boards, working groups or stakeholders to manage and monitor directorate budgets, performance, forecasts and risk analysis against delivery. Assisting in modelling and creating investment programmes in line with the Mayor's Housing Strategy and future policy direction. Co-ordinating information and analysis to enable effective contract management on existing and new programmes with investment partners. Managing the monitoring and reporting of spend, receipts, outputs, outcomes and impact achievements of the directorate's programmes to Directorate Management Team and other corporate teams. Leading on the development of policy, programmes, bespoke reports and tools to support delivery and advanced use of data analysis tools (such as Power BI, Excel etc) to an advanced level to produce reports and systems that will assist staff to meet targets. Ensuring records of land and property assets are maintained and annual valuation operations are carried out in line with guidance and to time. Inputting into corporate grant and programme management workstreams to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. Staff at the GLA are working in our offices 2-3 days per week and GLA leaders need to be accessible and visible to their teams. A good balance of time spent working remotely, in the office together with colleagues and with partners across London is an important aspect of the role. We promote flexible approaches to working and try to ensure an inclusive and supportive environment that enables our staff to be successful. This may include reasonable adjustments or other flexibilities around working hours and locations. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Proficient in the use of IT systems including advanced experience of using Excel and Power BI or other equivalent data analysis tools. Experience of working with large investment programmes or similar. Planning and organising (competency level 3) - thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Problem solving (competency level 3) - analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Communicating and influencing (competency level 2) - presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
Welcome to Beals, we're known for leading the way in Southampton & Portsmouth. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 70 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Sales Manager. This is a full-time, permanent position with our Beals Sales Team in Fareham. This is a 5-day working week with alternate Saturdays. The salary is negotiable depending on experience. Let's talk about the role: To deal with all aspects of all sales generation and management and to provide a high level of salesmanship and customer service whilst growing the business and improving the team. Generating & carrying out market appraisals. Registering new applicants & arranging/accompanying viewings. Effectively communicating/negotiating with clients/customers. Cross- selling & offering financial services. Understanding targets & how to achieve them. Manage & motivate the branch sales team, providing support where necessary. We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Minimum of 3 years experience required. Effective communication skills. Experience with Microsoft Office. UK driving license essential. At Beals we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: • Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. • Our Employee Assistance Programme offers free counselling support sessions. • Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. • Get the latest gadgets and appliances with our Smart Tech Scheme. • We're committed to reducing our carbon footprint with our Cycle2Work Scheme. • We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. • You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. • Celebrate your loyalty with special days and celebrations for length of service. • Planning for retirement? We've got you covered with that important pension pot. • We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. • And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder! We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Beals, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Mar 29, 2024
Full time
Welcome to Beals, we're known for leading the way in Southampton & Portsmouth. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 70 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Sales Manager. This is a full-time, permanent position with our Beals Sales Team in Fareham. This is a 5-day working week with alternate Saturdays. The salary is negotiable depending on experience. Let's talk about the role: To deal with all aspects of all sales generation and management and to provide a high level of salesmanship and customer service whilst growing the business and improving the team. Generating & carrying out market appraisals. Registering new applicants & arranging/accompanying viewings. Effectively communicating/negotiating with clients/customers. Cross- selling & offering financial services. Understanding targets & how to achieve them. Manage & motivate the branch sales team, providing support where necessary. We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: Minimum of 3 years experience required. Effective communication skills. Experience with Microsoft Office. UK driving license essential. At Beals we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: • Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. • Our Employee Assistance Programme offers free counselling support sessions. • Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. • Get the latest gadgets and appliances with our Smart Tech Scheme. • We're committed to reducing our carbon footprint with our Cycle2Work Scheme. • We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. • You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. • Celebrate your loyalty with special days and celebrations for length of service. • Planning for retirement? We've got you covered with that important pension pot. • We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. • And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder! We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Beals, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Connells Group HQ
Welwyn Garden City, Hertfordshire
Job Description OTE - £35,000 - Uncapped Commission - Career ProgressionAt Connells Group , we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04264
Mar 29, 2024
Full time
Job Description OTE - £35,000 - Uncapped Commission - Career ProgressionAt Connells Group , we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04264
Private Sector Lettings Officer Do you have experience as a lettings officer? My client is looking for a strong Lettings Officer who has had previous experience inspection properties under the Housing Act 2004. The client understands the pressures of this role and is keen to support all members of staff. Experienced Officers who feel confident inspecting and re letting properties alongside relevant government guidelines would be perfect for this role! If you had any other questions regarding this position, please do not hesitate to contact us on (phone number removed). Duties Includes : To provide a specialist private rented sector procurement and brokerage, resettlement, and sustainment service to customers in housing need moving into the private rented sector. To ensure all properties procured comply with property standards and are financially viable. To promote the full range of private sector options offered by the service. Undertake the investigation of service requests and programmed inspections under the provisions of the Housing Act 2004 and Environmental Protection Act 1990 To Process applications for property licences, including inspection of housing conditions and assessment of management standards Ensure all relevant documents are completed by property owners and landlords Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.
Mar 29, 2024
Seasonal
Private Sector Lettings Officer Do you have experience as a lettings officer? My client is looking for a strong Lettings Officer who has had previous experience inspection properties under the Housing Act 2004. The client understands the pressures of this role and is keen to support all members of staff. Experienced Officers who feel confident inspecting and re letting properties alongside relevant government guidelines would be perfect for this role! If you had any other questions regarding this position, please do not hesitate to contact us on (phone number removed). Duties Includes : To provide a specialist private rented sector procurement and brokerage, resettlement, and sustainment service to customers in housing need moving into the private rented sector. To ensure all properties procured comply with property standards and are financially viable. To promote the full range of private sector options offered by the service. Undertake the investigation of service requests and programmed inspections under the provisions of the Housing Act 2004 and Environmental Protection Act 1990 To Process applications for property licences, including inspection of housing conditions and assessment of management standards Ensure all relevant documents are completed by property owners and landlords Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.
- Temporary Administrator & Facilities Coordinator - approximate 4 to 6 week duration - fully onsite in Dalston (nr. Hackney), North East London - up to 13.50 per hour, plus holiday pay We are happy to be partnering with a well established Property Management firm in their search for a temporary Administrator & Facilities Coordinator. This is an essential role, to help them get up to date with administrative tasks and ahead on operational processes. Key duties will include: Accurate customer data entry Copy typing of manuals and process documentation Finance administration, including producing & sending invoices and helping with expenses Liaising with the wider team to fact check processes Assisting with Office Management duties Assisting the Facilities Manager with administration Any other ad-hoc administrative task as directed by the Operations director, to whom this role will report In order to be successful, you need to have prior experience in a similar, multifaceted administration role. You will be highly computer literate, pick up new systems quickly and adept with Microsoft Office including Excel. You will be happy to take direction from multiple sources and balance your priorities effectively. You will have very good communication skills, including excellent written communication skills and a good grasp of spelling and grammar. This role is for approximately 6 weeks and will start w/c 11th March - please only apply if you can commit to this start date range.
Mar 29, 2024
Seasonal
- Temporary Administrator & Facilities Coordinator - approximate 4 to 6 week duration - fully onsite in Dalston (nr. Hackney), North East London - up to 13.50 per hour, plus holiday pay We are happy to be partnering with a well established Property Management firm in their search for a temporary Administrator & Facilities Coordinator. This is an essential role, to help them get up to date with administrative tasks and ahead on operational processes. Key duties will include: Accurate customer data entry Copy typing of manuals and process documentation Finance administration, including producing & sending invoices and helping with expenses Liaising with the wider team to fact check processes Assisting with Office Management duties Assisting the Facilities Manager with administration Any other ad-hoc administrative task as directed by the Operations director, to whom this role will report In order to be successful, you need to have prior experience in a similar, multifaceted administration role. You will be highly computer literate, pick up new systems quickly and adept with Microsoft Office including Excel. You will be happy to take direction from multiple sources and balance your priorities effectively. You will have very good communication skills, including excellent written communication skills and a good grasp of spelling and grammar. This role is for approximately 6 weeks and will start w/c 11th March - please only apply if you can commit to this start date range.
Facilities Administrator - Entry Level Central London 28,000 - 30,000 Hexagon Group have a fantastic opportunity for a Facilities Administrator to join a vibrant, mixed-use estate in Central London; that has some of the world's leading brands occupied across the estate along with various high-end retailers. As the Facilities Administrator, you will provide administrative support to the on-site facilities management team, which consists of senior management, Estate Managers, and Facilities Managers. Key Responsibilities: Producing weekly, monthly, and quarterly reports for the senior management team Raising purchase orders, and issuing them accordingly Completing statutory compliance reports and ensuring all administrative duties for health & safety are up to date. Issuing permits to work using the internal system in place. Supporting the estates team with property inspections, and coordinating diaries Acting as a point of contact for occupiers and escalating issues to the relevant individual Provide office management duties for the estate office. Ideally, you will have an administrative background and come from the facilities and property management industry. You will have excellent communication skills and be comfortable working with senior stakeholders along with having an outgoing, enthusiastic personality with a desire to learn. Please apply with a copy of your CV, and we will be in touch!
Mar 29, 2024
Full time
Facilities Administrator - Entry Level Central London 28,000 - 30,000 Hexagon Group have a fantastic opportunity for a Facilities Administrator to join a vibrant, mixed-use estate in Central London; that has some of the world's leading brands occupied across the estate along with various high-end retailers. As the Facilities Administrator, you will provide administrative support to the on-site facilities management team, which consists of senior management, Estate Managers, and Facilities Managers. Key Responsibilities: Producing weekly, monthly, and quarterly reports for the senior management team Raising purchase orders, and issuing them accordingly Completing statutory compliance reports and ensuring all administrative duties for health & safety are up to date. Issuing permits to work using the internal system in place. Supporting the estates team with property inspections, and coordinating diaries Acting as a point of contact for occupiers and escalating issues to the relevant individual Provide office management duties for the estate office. Ideally, you will have an administrative background and come from the facilities and property management industry. You will have excellent communication skills and be comfortable working with senior stakeholders along with having an outgoing, enthusiastic personality with a desire to learn. Please apply with a copy of your CV, and we will be in touch!
Property Administrator Property Administrator / Leading Property Business / Holborn / Training provided Are you a proven Administrator, team Secretary or property professional looking for a career with a leading property brand in London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Our leading Real Estate Management client is seeking a Property Administrator to join the business on a permanent basis. Working from the central London office, you will play a key role in supporting the Property Managers and ensuring clients receive an excellent level of service. Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options 25k- 26k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Arranging repairs and contractors Producing letters and reports Document management / report preparation Process customer information Coordinating inspections and diary management Processing invoices and budgets Responding to emails and calls from residents General office administration Experience needed: Proven organisational skills Customer focused Good level of IT skills including MS office systems Ability to work alone or as part of a team Keen to learn and develop Able to commute to Holborn For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 29, 2024
Full time
Property Administrator Property Administrator / Leading Property Business / Holborn / Training provided Are you a proven Administrator, team Secretary or property professional looking for a career with a leading property brand in London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Our leading Real Estate Management client is seeking a Property Administrator to join the business on a permanent basis. Working from the central London office, you will play a key role in supporting the Property Managers and ensuring clients receive an excellent level of service. Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options 25k- 26k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Arranging repairs and contractors Producing letters and reports Document management / report preparation Process customer information Coordinating inspections and diary management Processing invoices and budgets Responding to emails and calls from residents General office administration Experience needed: Proven organisational skills Customer focused Good level of IT skills including MS office systems Ability to work alone or as part of a team Keen to learn and develop Able to commute to Holborn For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Procurement and contracts officer Do you have experience as a procurement and contracts officer? My client is looking for an experienced member of staff to support the Procurement and Contract Management Team Managers in securing the continuous development, improvement, efficiency and success of the Temporary Accommodation and Resettlement department. Main Duties To commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. To ensure the effective supply of accommodation for households in housing need and providing effective contract monitoring. The post-holders will contribute to the delivery of ad hoc accommodation-related projects, delivery of property decant programmes, and new contract development. Individuals will be accountable for the quality and professionalism of service delivery. The work will include implementing operational plans within the service area to fit with broader functional and Council strategy. To assist with the effective management of the accommodation units held within the Council's private leasing portfolio. If you have the desired experience and want to improve you skills and knowledge, then apply today!
Mar 29, 2024
Seasonal
Procurement and contracts officer Do you have experience as a procurement and contracts officer? My client is looking for an experienced member of staff to support the Procurement and Contract Management Team Managers in securing the continuous development, improvement, efficiency and success of the Temporary Accommodation and Resettlement department. Main Duties To commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. To ensure the effective supply of accommodation for households in housing need and providing effective contract monitoring. The post-holders will contribute to the delivery of ad hoc accommodation-related projects, delivery of property decant programmes, and new contract development. Individuals will be accountable for the quality and professionalism of service delivery. The work will include implementing operational plans within the service area to fit with broader functional and Council strategy. To assist with the effective management of the accommodation units held within the Council's private leasing portfolio. If you have the desired experience and want to improve you skills and knowledge, then apply today!
Tenancy Service Manager Your new company: We are recruiting a passionate and motivated Service Manager to provide person-centred support to our service users. We support a wide range of people, including who are homeless, at risk of losing their tenancy and who have mental health difficulties. We believe that everyone in society should have a chance to succeed, with a safe and secure place to live and a good education. Your new role: As the service manager, you will be managing a team of case workers who will be working closely with the residents to manage their needs. You will help service users to identify goals and provide the support they need to reach them. This will involve liaising with other agencies such as landlords and homeless prevention teams to help the people you support keep their place within the property. In addition, you will be supporting the service users to organise their finances and promote their independence. You will be completing activities to promote and build self-esteem. Typical shifts will be: 37 hours: 9-5 Monday-Friday What you'll need to succeed: To succeed as service manager, you will need experience in tenancy support, the mental health field, dealing with drug and alcohol abuse, helping people with housing and their benefits. It is important that you can use a caring approach to build trust and strong relationships. It is also essential that you have strong time-management skills to stay on top of your case worker management and work collaboratively with others. You will need to be a UK driver and have your own car. What you'll get in return: Weekly pay A friendly, supportive office team is available 24/7 with our on-call system. Career progression Referral bonuses Free training Free DBS Flexible working Holiday pay 26 days holiday Enhanced family leave Pension Flexible working What you need to do now : If the role of service manager sounds like something you might be interested, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Mar 29, 2024
Seasonal
Tenancy Service Manager Your new company: We are recruiting a passionate and motivated Service Manager to provide person-centred support to our service users. We support a wide range of people, including who are homeless, at risk of losing their tenancy and who have mental health difficulties. We believe that everyone in society should have a chance to succeed, with a safe and secure place to live and a good education. Your new role: As the service manager, you will be managing a team of case workers who will be working closely with the residents to manage their needs. You will help service users to identify goals and provide the support they need to reach them. This will involve liaising with other agencies such as landlords and homeless prevention teams to help the people you support keep their place within the property. In addition, you will be supporting the service users to organise their finances and promote their independence. You will be completing activities to promote and build self-esteem. Typical shifts will be: 37 hours: 9-5 Monday-Friday What you'll need to succeed: To succeed as service manager, you will need experience in tenancy support, the mental health field, dealing with drug and alcohol abuse, helping people with housing and their benefits. It is important that you can use a caring approach to build trust and strong relationships. It is also essential that you have strong time-management skills to stay on top of your case worker management and work collaboratively with others. You will need to be a UK driver and have your own car. What you'll get in return: Weekly pay A friendly, supportive office team is available 24/7 with our on-call system. Career progression Referral bonuses Free training Free DBS Flexible working Holiday pay 26 days holiday Enhanced family leave Pension Flexible working What you need to do now : If the role of service manager sounds like something you might be interested, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
A highly successful Global Property Consultancy has recently instructed Beach Baker to recruit a senior level Project Manager or Projects Building Surveyor within their busy Bristol office. Role Features: Office based in the City Centre. Part of a Project Management & Building Surveying team of 35 people (all based in Bristol) click apply for full job details
Mar 29, 2024
Full time
A highly successful Global Property Consultancy has recently instructed Beach Baker to recruit a senior level Project Manager or Projects Building Surveyor within their busy Bristol office. Role Features: Office based in the City Centre. Part of a Project Management & Building Surveying team of 35 people (all based in Bristol) click apply for full job details
Office Coordinator (Property / Lettings) 25,000 - 33,000 + Monday-Friday + Days-based + Bonus + Progression + Company Benefits Chester Are you an Office Coordinator or similar from a Property / Lettings background looking for a stable and local permanent, days-based role within a well-established family-run Property company who offer a bonus and pride themselves on a great working environment for staff? On offer is the opportunity to join a tight-knit yet well established family-run property and lettings company who look after and provide services for hundreds of properties across the North West. Due to an ever increasing workload they are looking to grow their friendly team. In this days-based role you will work closely within the office team of 5 as you undertake varied work including dealing with enquiries and calls from tenants, liaising with suppliers and tradespeople and other office based responsibilities as you work Monday-Friday 8am-4pm . This role would suit an Office Coordinator or similar looking for a stable days based role within a family run property company who pride themselves on long term staff retention. The Role: Deal with tenant enquiries and queries Liaise with suppliers and tradespeople Work within office team of 5 Optional ongoing opportunities for progression Monday-Friday 8am-4pm The Person: Office Coordinator or similar Property / Lettings background Commutable to Oldham Office Manager, Administrator, Coordinator, Support, Property, Lettings, Tenancy, Suppliers, Monday-Friday, Local, North West, Bolton, Manchester, Oldham, Rochdale Reference number: BBBH12405 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 29, 2024
Full time
Office Coordinator (Property / Lettings) 25,000 - 33,000 + Monday-Friday + Days-based + Bonus + Progression + Company Benefits Chester Are you an Office Coordinator or similar from a Property / Lettings background looking for a stable and local permanent, days-based role within a well-established family-run Property company who offer a bonus and pride themselves on a great working environment for staff? On offer is the opportunity to join a tight-knit yet well established family-run property and lettings company who look after and provide services for hundreds of properties across the North West. Due to an ever increasing workload they are looking to grow their friendly team. In this days-based role you will work closely within the office team of 5 as you undertake varied work including dealing with enquiries and calls from tenants, liaising with suppliers and tradespeople and other office based responsibilities as you work Monday-Friday 8am-4pm . This role would suit an Office Coordinator or similar looking for a stable days based role within a family run property company who pride themselves on long term staff retention. The Role: Deal with tenant enquiries and queries Liaise with suppliers and tradespeople Work within office team of 5 Optional ongoing opportunities for progression Monday-Friday 8am-4pm The Person: Office Coordinator or similar Property / Lettings background Commutable to Oldham Office Manager, Administrator, Coordinator, Support, Property, Lettings, Tenancy, Suppliers, Monday-Friday, Local, North West, Bolton, Manchester, Oldham, Rochdale Reference number: BBBH12405 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
BUILDING MANAGER Manchester City Centre Monday-Friday 28000 If you have experience as a Building Manager, Security Officer in a large building, Concierge or Facilities then this would be suitable for you. If you are even keen to learn and would like to try a role like this then you would be considered. Objective: To work as part of a team responsible for the management of the building and all associated buildings in accordance with the terms of the Building Manager's Handbook updated from time to time, demonstrating initiative and a positive, efficient and courteous manner to both colleagues and clients at all times and ensuring wherever possible clients receive the best possible service and attention. Duties and Responsibilities: - General reporting of issues - Greeting staff and the general public into the building - Liaising with Maintenance/Contractors/Portfolio Manager - Dealing with car park issues - Completing a weekly "Property Repair Sheet" which should record all activities undertaken at the premises in the week. - Report anything on or around the premises which could constitute a danger to Health and Safety immediately to the appointed surveyor at Head office. - General cleaning of areas (making sure bins aren't over flowing etc) - Tenant movements or vacations should immediately be notified to your appointed surveyor. Monitor Following Contracts: - Access/Security Equipment - Common area cleaning - Fire fighting equipment - Fire alarms and emergency lighting - including regular testing - Heating - Lifts - including emergency release procedures - Pest Control - Landscaping/Interior planting - Washroom facilities - Window Cleaning - Refuse disposal - Repairs and maintenance - Any other specialist maintenance contracts Safety: Please ensure you fully understand any safety and evacuation procedures in place for your particular location. Order Placing: You are not authorized to place an order with any company for goods and services except when an official order is raised which must be countersigned by a Director of the Company. Package: - Monday to Friday 7am-5pm (with an hour lunch) - 28000 salary - Some weekend work may be involved but very rarely (be included in the 45 hours or paid over time) Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
BUILDING MANAGER Manchester City Centre Monday-Friday 28000 If you have experience as a Building Manager, Security Officer in a large building, Concierge or Facilities then this would be suitable for you. If you are even keen to learn and would like to try a role like this then you would be considered. Objective: To work as part of a team responsible for the management of the building and all associated buildings in accordance with the terms of the Building Manager's Handbook updated from time to time, demonstrating initiative and a positive, efficient and courteous manner to both colleagues and clients at all times and ensuring wherever possible clients receive the best possible service and attention. Duties and Responsibilities: - General reporting of issues - Greeting staff and the general public into the building - Liaising with Maintenance/Contractors/Portfolio Manager - Dealing with car park issues - Completing a weekly "Property Repair Sheet" which should record all activities undertaken at the premises in the week. - Report anything on or around the premises which could constitute a danger to Health and Safety immediately to the appointed surveyor at Head office. - General cleaning of areas (making sure bins aren't over flowing etc) - Tenant movements or vacations should immediately be notified to your appointed surveyor. Monitor Following Contracts: - Access/Security Equipment - Common area cleaning - Fire fighting equipment - Fire alarms and emergency lighting - including regular testing - Heating - Lifts - including emergency release procedures - Pest Control - Landscaping/Interior planting - Washroom facilities - Window Cleaning - Refuse disposal - Repairs and maintenance - Any other specialist maintenance contracts Safety: Please ensure you fully understand any safety and evacuation procedures in place for your particular location. Order Placing: You are not authorized to place an order with any company for goods and services except when an official order is raised which must be countersigned by a Director of the Company. Package: - Monday to Friday 7am-5pm (with an hour lunch) - 28000 salary - Some weekend work may be involved but very rarely (be included in the 45 hours or paid over time) Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
We are on a mission to drive and expand Onitsuka Tiger's global business and become the most iconic premium lifestyle brand. As we are establishing a strong organization to expand our business in Europe, we require a General Manager to proactively participate in this activity. This position is responsible for: Direct management of UK market Oversite and hands-on management and execution of retail channel business including e-commerce development and daily operation to achieve KPI. We expect that the person will take Onitsuka Tiger to the next level. (Focus: Expanding our online and Brick and Mortar business in the current set ups and expanding to new Markets) The General manager manage directly the UK Market while supervising the activity of other regions and departments. SUPERVISORY RESPONSIBILITIES Marketing Manager, Merchandise and planning Manager, EC Manager, Area Manager, Commercial Manager, Store Manager ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including employees and outside vendors. Reporting directly to Onitsuka Tiger EMEA CEO and OHQ ESSENTIAL DUTIES AND RESPONSIBILITIES Full Profit and Loss (P&L) responsibility for the Regional Onitsuka Tiger Europe business Help identify, create & implement sales tools & strategies to drive sales growth ensuring achievement of KPI's. Establish and optimize the organization through the Region developing medium- to long-term business plans to ensure the business growth. Optimize the distribution of Retail, e-commerce and wholesale channels in collaboration with stakeholders. Assess business trends and actively partner with corporate stakeholders in order to strategize retail growth and drive business initiatives, which are aligned with Global Onitsuka Tiger business strategy. Oversite and management of all aspects of Retail Operations including visual merchandising, store staff training, store development, and in store marketing activities with a customer-first mentality. Collaborates with internal departments, such as marketing, sales, and external partners and allies in the development and implementation of retail strategies, plans, and business models. Deliver optimal productivity in stores and e-commerce through operational excellence, process improvement and consistent resolution of challenges. Establish an optimal logistics system in cooperation with the global headquarters. Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets. Control the price of each product appropriately by taking measures against resale. Ensure policies & procedures in store such as inventory counts, cash procedures, employee files, and risk management policies are relevant, accurate & up to date, and are communicated effectively throughout the business. Be responsible for ad-hoc projects utilizing external vendors where necessary & manage the external vendors effectively & efficiently. Coaching their report line and inspiring their team to reach their goals. Lead sell-in meetings, create seasonal product assortments and go-to-market plans. Monitor and report on customer and competitor activity and propose/initiate/take actions. Ensure continuous monitoring of the order book and sell-out. Ensure customer compliance with Onitsuka Tiger's contracts, terms, and policies. Represent accounts internally as ambassadors toward sales and marketing communities on a global and local level. Provide operational support to all channels. Drive overall net sales and operating income across the own region and OT EMEA Business Establish a performance culture (mindset) across teams by leading, developing, and coaching direct reports and (project) teams and setting up joint (cross-functional) business KPIs. Sparring partner of Retail Operations and Development, Trade Marketing, Planning & Logistics, PR, HR, and Finance. Establish the company in the UK and lead its expansion. Support other commercial managers to expand in their regions and explore potential new markets. Directs compliance of workers with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges KNOWLEDGE, SKILLS & ABILITIES Knowledge of and experience at Profit & Loss Management and retail business including e-commerce Excellent leadership and managerial skills with the ability to successfully lead teams. Skills to develop medium- to long-term business plans. Resiliency to deal with ambiguity and lead through change. Strong organizational and project management skills from conceptualization and implementation to follow up. Able to evaluate financial and business data into actionable insights to drive results. Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines. Ability to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies. Skills to motivate members of the organization by presenting a future vision. Strong understanding of consumer behavior, motivations and insights to drive solutions. Resiliency to deal with ambiguity and lead through change. Experience working in an international environment. Availability to travel on a monthly basis.
Mar 29, 2024
Full time
We are on a mission to drive and expand Onitsuka Tiger's global business and become the most iconic premium lifestyle brand. As we are establishing a strong organization to expand our business in Europe, we require a General Manager to proactively participate in this activity. This position is responsible for: Direct management of UK market Oversite and hands-on management and execution of retail channel business including e-commerce development and daily operation to achieve KPI. We expect that the person will take Onitsuka Tiger to the next level. (Focus: Expanding our online and Brick and Mortar business in the current set ups and expanding to new Markets) The General manager manage directly the UK Market while supervising the activity of other regions and departments. SUPERVISORY RESPONSIBILITIES Marketing Manager, Merchandise and planning Manager, EC Manager, Area Manager, Commercial Manager, Store Manager ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including employees and outside vendors. Reporting directly to Onitsuka Tiger EMEA CEO and OHQ ESSENTIAL DUTIES AND RESPONSIBILITIES Full Profit and Loss (P&L) responsibility for the Regional Onitsuka Tiger Europe business Help identify, create & implement sales tools & strategies to drive sales growth ensuring achievement of KPI's. Establish and optimize the organization through the Region developing medium- to long-term business plans to ensure the business growth. Optimize the distribution of Retail, e-commerce and wholesale channels in collaboration with stakeholders. Assess business trends and actively partner with corporate stakeholders in order to strategize retail growth and drive business initiatives, which are aligned with Global Onitsuka Tiger business strategy. Oversite and management of all aspects of Retail Operations including visual merchandising, store staff training, store development, and in store marketing activities with a customer-first mentality. Collaborates with internal departments, such as marketing, sales, and external partners and allies in the development and implementation of retail strategies, plans, and business models. Deliver optimal productivity in stores and e-commerce through operational excellence, process improvement and consistent resolution of challenges. Establish an optimal logistics system in cooperation with the global headquarters. Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets. Control the price of each product appropriately by taking measures against resale. Ensure policies & procedures in store such as inventory counts, cash procedures, employee files, and risk management policies are relevant, accurate & up to date, and are communicated effectively throughout the business. Be responsible for ad-hoc projects utilizing external vendors where necessary & manage the external vendors effectively & efficiently. Coaching their report line and inspiring their team to reach their goals. Lead sell-in meetings, create seasonal product assortments and go-to-market plans. Monitor and report on customer and competitor activity and propose/initiate/take actions. Ensure continuous monitoring of the order book and sell-out. Ensure customer compliance with Onitsuka Tiger's contracts, terms, and policies. Represent accounts internally as ambassadors toward sales and marketing communities on a global and local level. Provide operational support to all channels. Drive overall net sales and operating income across the own region and OT EMEA Business Establish a performance culture (mindset) across teams by leading, developing, and coaching direct reports and (project) teams and setting up joint (cross-functional) business KPIs. Sparring partner of Retail Operations and Development, Trade Marketing, Planning & Logistics, PR, HR, and Finance. Establish the company in the UK and lead its expansion. Support other commercial managers to expand in their regions and explore potential new markets. Directs compliance of workers with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges KNOWLEDGE, SKILLS & ABILITIES Knowledge of and experience at Profit & Loss Management and retail business including e-commerce Excellent leadership and managerial skills with the ability to successfully lead teams. Skills to develop medium- to long-term business plans. Resiliency to deal with ambiguity and lead through change. Strong organizational and project management skills from conceptualization and implementation to follow up. Able to evaluate financial and business data into actionable insights to drive results. Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines. Ability to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies. Skills to motivate members of the organization by presenting a future vision. Strong understanding of consumer behavior, motivations and insights to drive solutions. Resiliency to deal with ambiguity and lead through change. Experience working in an international environment. Availability to travel on a monthly basis.
Working Hours: 40 hours per week. Monday - Sunday. 5 days out of 7. About the role You will be based at our site at Ark Canary Wharf, you will be required to carry out planned and reactive maintenance within the property and will be responsible for ensuring that statutory compliance is always maintained. You will be responsible for maintaining the condition of the property and will ensure that any issues are correctly reported and responded to. The role requires the postholder to be competent, work with minimal direct supervision and liaise with a range of internal and external contacts including suppliers and contractors. The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state, and repair of the property. As this role requires (either fully or partially) lone working and can operate outside of normal office opening hours, effective communication for duty handover and the ability to evaluate and manage situations practically and level-headedly as and when they arise is an essential part of this role, escalating emergency issues to management where appropriate. Key Responsibilities and Activities Facilities Co-ordination and Facilities Support Management - In conjunction with the General Manager, oversee and co-ordinate/monitor contractor maintenance activities, identifying snagging issues and arranging for timely repairs when needed (in line with service level agreements). - Ensure contractor compliance with Health & Safety activities ensuring appropriate risk assessments, method statements and permits to work are in place ahead of work. - Provide information to the Management team in relation to condition of the asset and building specific protocol, as and when requested. - Ensure contractors are escorted in members rooms, or as determined by the GM. - Emergency Key Holder may be required to attend the building outside of working hours - Comply with any reasonable instructions issued by the management team Electrical Tasks - Diagnose and repair electrical problems in domestic appliances, including fault-finding, rewiring, and monitoring. - Assess the parts needed for a job and advise GM of any orders needed for those parts. - Replace faulty lights, hobs and other small domestic electrical appliances. General Maintenance Work - Provide general maintenance support to the residents, including basic plumbing, repairing and painting/decorating of the property, including studios, all communal areas, floors and walls. - All tasks to be carried out in conjunction with the fault report/compliance system. - Liaise with the General Manager on all maintenance issues, prioritising the workload (urgent and non-urgent). Report any damage or maintenance issues in the maintenance log. Complete any such tasks recording accurately all tasks completed and advise the GM if a sub-contractor is required. - Ensure master keys are signed out and signed back in at the end of each shift - Complete physically demanding activities, such as helping to lift and shift furniture, domestic equipment and appliances associated with a large accommodation environment. - Maintain effective stock control process, ensuring effective use of all stocks. - Inspect the flats and communal at regular intervals and at designated periods, to include all door closers, emergency lights and fire-fighting equipment, ensuring that the entry procedure to flats is followed explicitly. - Deliver the PPM (e.g., statutory testing of fire panels, water temperature tests etc) as the schedule sets out, keeping accurate records as required by the General Manager and law. - Ensure tools and equipment are maintained and kept securely in a locked area. - Assist with regular apartment/building maintenance checks to include resident move in/move out process. Grounds Maintenance - Provide general grounds maintenance support to the General Manager, including attending to all aspects of grounds maintenance, including gardens and internal and external areas. - Ensure that the site grounds are clear and free of rubbish. Health & Safety - Report incidents, accidents and near misses to the GM or on the incident log. - Follow policies and procedures dictated by current H&S legislation under the guidance of the GM. - Follow H&S policy and procedure at all times. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled tenants (where appropriate). Customer Service - Deal with resident queries and in accordance with company policy. - Keep a detailed record of incidents during a shift and update the management team through specific record log. - Ensuring client expectations and satisfaction is achieved in line Verv-Life procedures. Health & Safety - Check equipment before use and report any faults to the General Manager and other staff. - Report any hygiene or health and safety issues that may cause harm to either members, staff or the property. - Follow policies and procedures dictated by current H&S legislation under the guidance of the General Manager. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - Ensure fire doors are always closed. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled members (where appropriate). Defects / Snagging - Log any defects with the principal contractor and keep an electronic log of this. - Follow up on defects to ensure they are repaired in the agreed timeframe. - Assist the client with both unit and communal area snagging.
Mar 29, 2024
Full time
Working Hours: 40 hours per week. Monday - Sunday. 5 days out of 7. About the role You will be based at our site at Ark Canary Wharf, you will be required to carry out planned and reactive maintenance within the property and will be responsible for ensuring that statutory compliance is always maintained. You will be responsible for maintaining the condition of the property and will ensure that any issues are correctly reported and responded to. The role requires the postholder to be competent, work with minimal direct supervision and liaise with a range of internal and external contacts including suppliers and contractors. The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state, and repair of the property. As this role requires (either fully or partially) lone working and can operate outside of normal office opening hours, effective communication for duty handover and the ability to evaluate and manage situations practically and level-headedly as and when they arise is an essential part of this role, escalating emergency issues to management where appropriate. Key Responsibilities and Activities Facilities Co-ordination and Facilities Support Management - In conjunction with the General Manager, oversee and co-ordinate/monitor contractor maintenance activities, identifying snagging issues and arranging for timely repairs when needed (in line with service level agreements). - Ensure contractor compliance with Health & Safety activities ensuring appropriate risk assessments, method statements and permits to work are in place ahead of work. - Provide information to the Management team in relation to condition of the asset and building specific protocol, as and when requested. - Ensure contractors are escorted in members rooms, or as determined by the GM. - Emergency Key Holder may be required to attend the building outside of working hours - Comply with any reasonable instructions issued by the management team Electrical Tasks - Diagnose and repair electrical problems in domestic appliances, including fault-finding, rewiring, and monitoring. - Assess the parts needed for a job and advise GM of any orders needed for those parts. - Replace faulty lights, hobs and other small domestic electrical appliances. General Maintenance Work - Provide general maintenance support to the residents, including basic plumbing, repairing and painting/decorating of the property, including studios, all communal areas, floors and walls. - All tasks to be carried out in conjunction with the fault report/compliance system. - Liaise with the General Manager on all maintenance issues, prioritising the workload (urgent and non-urgent). Report any damage or maintenance issues in the maintenance log. Complete any such tasks recording accurately all tasks completed and advise the GM if a sub-contractor is required. - Ensure master keys are signed out and signed back in at the end of each shift - Complete physically demanding activities, such as helping to lift and shift furniture, domestic equipment and appliances associated with a large accommodation environment. - Maintain effective stock control process, ensuring effective use of all stocks. - Inspect the flats and communal at regular intervals and at designated periods, to include all door closers, emergency lights and fire-fighting equipment, ensuring that the entry procedure to flats is followed explicitly. - Deliver the PPM (e.g., statutory testing of fire panels, water temperature tests etc) as the schedule sets out, keeping accurate records as required by the General Manager and law. - Ensure tools and equipment are maintained and kept securely in a locked area. - Assist with regular apartment/building maintenance checks to include resident move in/move out process. Grounds Maintenance - Provide general grounds maintenance support to the General Manager, including attending to all aspects of grounds maintenance, including gardens and internal and external areas. - Ensure that the site grounds are clear and free of rubbish. Health & Safety - Report incidents, accidents and near misses to the GM or on the incident log. - Follow policies and procedures dictated by current H&S legislation under the guidance of the GM. - Follow H&S policy and procedure at all times. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled tenants (where appropriate). Customer Service - Deal with resident queries and in accordance with company policy. - Keep a detailed record of incidents during a shift and update the management team through specific record log. - Ensuring client expectations and satisfaction is achieved in line Verv-Life procedures. Health & Safety - Check equipment before use and report any faults to the General Manager and other staff. - Report any hygiene or health and safety issues that may cause harm to either members, staff or the property. - Follow policies and procedures dictated by current H&S legislation under the guidance of the General Manager. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - Ensure fire doors are always closed. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled members (where appropriate). Defects / Snagging - Log any defects with the principal contractor and keep an electronic log of this. - Follow up on defects to ensure they are repaired in the agreed timeframe. - Assist the client with both unit and communal area snagging.
Job Title: Internal Recruiter Company: Mullen Property Services Location: Shepperton Salary: 25,000 - 28,000 About Mullen Property Services: Mullen Property Services is a rapidly growing company based in Shepperton, founded in 2016. We are a leading provider of property services with national coverage, and we take great pride in our commitment to delivering top-quality services to our clients. As we continue to expand, we are looking for a dedicated and skilled Internal Recruiter to join our team. Job Description: As an Internal Recruiter at Mullen Property Services, you will play a pivotal role in shaping the future of our company. You will be responsible for screening and interviewing candidates for various positions, including in-office staff, multi-traders, and sub contractors. Your work will contribute to our ongoing growth and the expansion of our national presence. Key Responsibilities: Candidate Sourcing: Proactively identify and attract talented candidates through a variety of channels, including job boards, social media, and direct outreach. Screening and Evaluation: Review resumes and applications to assess candidates' qualifications and potential fit for different roles within the organization. Interviewing: Conduct comprehensive interviews, both in-person and virtually, to evaluate candidates' skills, experience, and cultural alignment. Candidate Assessment: Administer relevant assessments, as needed, to gauge candidates' suitability for specific roles. Reference Checks: Perform reference checks to validate candidates' work history and qualifications. Collaboration: Work closely with hiring managers and department heads to understand their staffing needs and priorities. Talent Pipeline: Build and maintain a strong talent pipeline, ensuring a consistent flow of suitable candidates for current and future roles. Coordinating Interviews: Schedule and manage interviews between candidates and hiring managers, ensuring a streamlined and efficient process. Maintaining Records: Maintain detailed and organized records of candidate interactions and manage an up-to-date applicant tracking system. Compliance: Ensure that all recruitment processes adhere to relevant employment laws and regulations. Qualifications: Previous experience in recruitment or human resources is preferred Strong organizational and communication skills. Ability to work independently and collaboratively. Familiarity with applicant tracking systems and recruitment software is an advantage. Excellent interpersonal skills and the ability to build strong relationships with candidates. Benefits: Competitive salary with the potential for salary growth based on performance. Opportunities for professional development and career advancement within the company. A dynamic and inclusive work environment. Company-sponsored training and development programs. Health and wellness benefits. If you are a motivated and detail-oriented individual with a passion for recruiting and building great teams, we encourage you to apply for the position of Internal Recruiter at Mullen Property Services. Join our rapidly growing team and contribute to our national expansion, helping us continue to provide top-quality property services to our clients. Mullen Property Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Permanent, Full-time Salary: 25,000.00 to 28,000 per year Job Types: Full-time, Permanent Benefits: Company events Company pension On-site parking
Mar 29, 2024
Full time
Job Title: Internal Recruiter Company: Mullen Property Services Location: Shepperton Salary: 25,000 - 28,000 About Mullen Property Services: Mullen Property Services is a rapidly growing company based in Shepperton, founded in 2016. We are a leading provider of property services with national coverage, and we take great pride in our commitment to delivering top-quality services to our clients. As we continue to expand, we are looking for a dedicated and skilled Internal Recruiter to join our team. Job Description: As an Internal Recruiter at Mullen Property Services, you will play a pivotal role in shaping the future of our company. You will be responsible for screening and interviewing candidates for various positions, including in-office staff, multi-traders, and sub contractors. Your work will contribute to our ongoing growth and the expansion of our national presence. Key Responsibilities: Candidate Sourcing: Proactively identify and attract talented candidates through a variety of channels, including job boards, social media, and direct outreach. Screening and Evaluation: Review resumes and applications to assess candidates' qualifications and potential fit for different roles within the organization. Interviewing: Conduct comprehensive interviews, both in-person and virtually, to evaluate candidates' skills, experience, and cultural alignment. Candidate Assessment: Administer relevant assessments, as needed, to gauge candidates' suitability for specific roles. Reference Checks: Perform reference checks to validate candidates' work history and qualifications. Collaboration: Work closely with hiring managers and department heads to understand their staffing needs and priorities. Talent Pipeline: Build and maintain a strong talent pipeline, ensuring a consistent flow of suitable candidates for current and future roles. Coordinating Interviews: Schedule and manage interviews between candidates and hiring managers, ensuring a streamlined and efficient process. Maintaining Records: Maintain detailed and organized records of candidate interactions and manage an up-to-date applicant tracking system. Compliance: Ensure that all recruitment processes adhere to relevant employment laws and regulations. Qualifications: Previous experience in recruitment or human resources is preferred Strong organizational and communication skills. Ability to work independently and collaboratively. Familiarity with applicant tracking systems and recruitment software is an advantage. Excellent interpersonal skills and the ability to build strong relationships with candidates. Benefits: Competitive salary with the potential for salary growth based on performance. Opportunities for professional development and career advancement within the company. A dynamic and inclusive work environment. Company-sponsored training and development programs. Health and wellness benefits. If you are a motivated and detail-oriented individual with a passion for recruiting and building great teams, we encourage you to apply for the position of Internal Recruiter at Mullen Property Services. Join our rapidly growing team and contribute to our national expansion, helping us continue to provide top-quality property services to our clients. Mullen Property Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Permanent, Full-time Salary: 25,000.00 to 28,000 per year Job Types: Full-time, Permanent Benefits: Company events Company pension On-site parking
The starting salary for this role is £38,746 per annum for working 36-hours per week. This is a 24-month secondment / fixed term contract opportunity. We are currently looking for a Land Management Officer to join the rapidly expanding Natural Capital team. The headline ambition for Surrey County Council's land portfolio is to be places of innovation to rebuild biodiversity, manage our resources sustainably and contribute to nature recovery. Our approach will include rewilding principles, woodland creation, regenerative agriculture, agroforestry and income diversification. The team works flexibly through a mix of office and home-based working, you will also be required to travel to visit sites across the County. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the role The Land Management Officer reports into the Ecosystem Services Manager, with close links to other parts of Surrey County Council Countryside teams, Land and Property, Planning, as well as the wider organisation, project teams and its partners. The role will be responsible for implementing a land management policy which sets out the principles for how our natural assets will be managed to support the Council's corporate objectives. Working with tenants and land managers, you will identify opportunities and create innovative projects. These projects will support and embed the policy within everyday Council behaviour and values using agreements, tenancies, and service level agreements. You will work closely with a broad range of customers and stakeholders and will have a sound understanding of land management and/or agriculture. Good conservation experience and knowledge is essential as is a passion for achieving environmental outcomes and supporting Surrey's Greener future. Some of the key outputs of this role include: Contributing to major projects such as The River Thames Scheme Collating and analysing layers of information, data, and research to support both the overall project and decision-making Working collaboratively with County Council colleagues to plan and prioritise engagement with landowners and managers Developing a local network with the forestry and land management sector, sharing skills and knowledge with those supporting environmental land-use decisions Delivering successful project outcomes using project & programme management frameworks, policies, tools and templates Managing funding bids, evidence gathering, detailed costing, partner engagement, bid writing, tracking and monitoring Shortlisting Criteria To be considered for shortlisting, your CV and personal statement will clearly evidence the following attributes, skills, and expertise: Strong written and verbal communication with negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals Ability to manage a range of projects through to completion, with good IT skills in areas such as Outlook and Microsoft Office Experience of working with the public, community partners and diverse groups Determined and resilient approach to completing tasks with the ability to work effectively under pressure, both independently and within a team, and plan your own workload Knowledge and understanding of appropriate land management processes and ability to work on your own using solution focused problem-solving skills Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 31/03/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Mar 29, 2024
Full time
The starting salary for this role is £38,746 per annum for working 36-hours per week. This is a 24-month secondment / fixed term contract opportunity. We are currently looking for a Land Management Officer to join the rapidly expanding Natural Capital team. The headline ambition for Surrey County Council's land portfolio is to be places of innovation to rebuild biodiversity, manage our resources sustainably and contribute to nature recovery. Our approach will include rewilding principles, woodland creation, regenerative agriculture, agroforestry and income diversification. The team works flexibly through a mix of office and home-based working, you will also be required to travel to visit sites across the County. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the role The Land Management Officer reports into the Ecosystem Services Manager, with close links to other parts of Surrey County Council Countryside teams, Land and Property, Planning, as well as the wider organisation, project teams and its partners. The role will be responsible for implementing a land management policy which sets out the principles for how our natural assets will be managed to support the Council's corporate objectives. Working with tenants and land managers, you will identify opportunities and create innovative projects. These projects will support and embed the policy within everyday Council behaviour and values using agreements, tenancies, and service level agreements. You will work closely with a broad range of customers and stakeholders and will have a sound understanding of land management and/or agriculture. Good conservation experience and knowledge is essential as is a passion for achieving environmental outcomes and supporting Surrey's Greener future. Some of the key outputs of this role include: Contributing to major projects such as The River Thames Scheme Collating and analysing layers of information, data, and research to support both the overall project and decision-making Working collaboratively with County Council colleagues to plan and prioritise engagement with landowners and managers Developing a local network with the forestry and land management sector, sharing skills and knowledge with those supporting environmental land-use decisions Delivering successful project outcomes using project & programme management frameworks, policies, tools and templates Managing funding bids, evidence gathering, detailed costing, partner engagement, bid writing, tracking and monitoring Shortlisting Criteria To be considered for shortlisting, your CV and personal statement will clearly evidence the following attributes, skills, and expertise: Strong written and verbal communication with negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals Ability to manage a range of projects through to completion, with good IT skills in areas such as Outlook and Microsoft Office Experience of working with the public, community partners and diverse groups Determined and resilient approach to completing tasks with the ability to work effectively under pressure, both independently and within a team, and plan your own workload Knowledge and understanding of appropriate land management processes and ability to work on your own using solution focused problem-solving skills Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 31/03/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Mar 29, 2024
Full time
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.