Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. We are seeking a Senior Building Conservation Advisor to join our Technical Conservation Team to support the team's role as a centre of specialist knowledge and research in the conservation of historic buildings. We need a good team player with wide experience in applied building conservation, combined with intellectual curiosity and a creative approach to problem solving, to help deliver our evidence-based advice and guidance on caring for the built heritage. This is a unique opportunity to join a small, highly motivated and high-achieving team working alongside colleagues and industry experts with a wealth of knowledge at their fingertips. This is a two-year fixed-term full-time post. The location for this role is National, we offer hybrid working where you will be based in one of the following offices and from home - London, Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth or Cambridge. What you will be doing As a member of the Building Conservation & Designed Landscape Team in Technical Conservation, you will provide specialist technical advice on conserving, repairing, maintaining and adapting a vast range of heritage assets, from the humblest vernacular structures to some of the most significant historic buildings and sites in the country, including those managed by English Heritage. You will also help to develop guidance on appropriate methods of conserving the historic built environment by commissioning and managing applied research projects, carrying out and organising specialist training and producing and disseminating technical advice and guidance for a range of audiences, including conservation professionals and non-professionals. The work is highly varied, and no two days are the same; one day, you might be on site, accompanied by one of our experienced consultants, to advise on dealing with a complex traditional roofing problem, and the next day you might be in a meeting with scientists, helping to design a research methodology for evaluating traditional solutions to driving rain penetration, or be attending a conference to present our research or guidance. Research Take an active part in the Team's research programme, including leading or participating in individual projects as appropriate, to ensure that the advice we give on the conservation of the historic built environment is underpinned by sound evidence. This will include liaison with key stakeholders in the development of research priorities and projects, commissioning laboratory research and site trials, monitoring progress, interpreting results, and managing the dissemination of results. Capacity-building Work in partnership with professional institutions, craft skills bodies and other relevant organisations to improve standards and best practice in the conservation of the historic built environment to satisfy the demands and changing needs of the sector. Income generation Contribute to the generation of income through delivery of cost-recovery training courses, paid-for advice or additional income-generating work streams. Profile Represent Historic England on external committees, steering groups and working parties concerned with the conservation of the historic built environment to increase Historic England's strategic influence, develop relationships with sector partners and promote best practice for the benefit of the historic built environment. Financial and compliance management Comply with Historic England's legal obligations and policies in terms of finance, procurement, health & safety, information security, and equality & diversity. Who we are looking for: Degree or equivalent qualification in a relevant subject or equivalent work experience. Extensive, appropriate & wide-ranging post-qualification experience in the conservation of historic buildings and structures, including diagnosing defects and implementing appropriate interventions. Experience of writing reports, guidance and articles and editing the work of others Practical experience of a range of historic building repair methods Detailed knowledge of traditional building materials & systems, deterioration and remedial options Team player with proven ability to collaborate with wide range of internal & external partners Please note The role will involve travel to local offices and locations throughout England, often to sites that are inaccessible by public transport, so it is essential that you have a current driving licence that is valid in the UK. Due to the national remit of the role, attendance at meetings and site visits will often involve overnight stays, sometimes of more than one consecutive night. The role will also involve visiting sites in exposed locations and where climbing scaffolding and negotiating uneven terrain and confined spaces (such as attics) will be essential. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. For further information or to request an informal discussion please contact Alison Henry, Head of Building Conservation and Designed Landscape - . Provisional interview dates: 17th or 18th April 2024 in our London office. Please follow the link for a full copy of the Job Description -
Mar 29, 2024
Full time
Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. We are seeking a Senior Building Conservation Advisor to join our Technical Conservation Team to support the team's role as a centre of specialist knowledge and research in the conservation of historic buildings. We need a good team player with wide experience in applied building conservation, combined with intellectual curiosity and a creative approach to problem solving, to help deliver our evidence-based advice and guidance on caring for the built heritage. This is a unique opportunity to join a small, highly motivated and high-achieving team working alongside colleagues and industry experts with a wealth of knowledge at their fingertips. This is a two-year fixed-term full-time post. The location for this role is National, we offer hybrid working where you will be based in one of the following offices and from home - London, Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth or Cambridge. What you will be doing As a member of the Building Conservation & Designed Landscape Team in Technical Conservation, you will provide specialist technical advice on conserving, repairing, maintaining and adapting a vast range of heritage assets, from the humblest vernacular structures to some of the most significant historic buildings and sites in the country, including those managed by English Heritage. You will also help to develop guidance on appropriate methods of conserving the historic built environment by commissioning and managing applied research projects, carrying out and organising specialist training and producing and disseminating technical advice and guidance for a range of audiences, including conservation professionals and non-professionals. The work is highly varied, and no two days are the same; one day, you might be on site, accompanied by one of our experienced consultants, to advise on dealing with a complex traditional roofing problem, and the next day you might be in a meeting with scientists, helping to design a research methodology for evaluating traditional solutions to driving rain penetration, or be attending a conference to present our research or guidance. Research Take an active part in the Team's research programme, including leading or participating in individual projects as appropriate, to ensure that the advice we give on the conservation of the historic built environment is underpinned by sound evidence. This will include liaison with key stakeholders in the development of research priorities and projects, commissioning laboratory research and site trials, monitoring progress, interpreting results, and managing the dissemination of results. Capacity-building Work in partnership with professional institutions, craft skills bodies and other relevant organisations to improve standards and best practice in the conservation of the historic built environment to satisfy the demands and changing needs of the sector. Income generation Contribute to the generation of income through delivery of cost-recovery training courses, paid-for advice or additional income-generating work streams. Profile Represent Historic England on external committees, steering groups and working parties concerned with the conservation of the historic built environment to increase Historic England's strategic influence, develop relationships with sector partners and promote best practice for the benefit of the historic built environment. Financial and compliance management Comply with Historic England's legal obligations and policies in terms of finance, procurement, health & safety, information security, and equality & diversity. Who we are looking for: Degree or equivalent qualification in a relevant subject or equivalent work experience. Extensive, appropriate & wide-ranging post-qualification experience in the conservation of historic buildings and structures, including diagnosing defects and implementing appropriate interventions. Experience of writing reports, guidance and articles and editing the work of others Practical experience of a range of historic building repair methods Detailed knowledge of traditional building materials & systems, deterioration and remedial options Team player with proven ability to collaborate with wide range of internal & external partners Please note The role will involve travel to local offices and locations throughout England, often to sites that are inaccessible by public transport, so it is essential that you have a current driving licence that is valid in the UK. Due to the national remit of the role, attendance at meetings and site visits will often involve overnight stays, sometimes of more than one consecutive night. The role will also involve visiting sites in exposed locations and where climbing scaffolding and negotiating uneven terrain and confined spaces (such as attics) will be essential. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. For further information or to request an informal discussion please contact Alison Henry, Head of Building Conservation and Designed Landscape - . Provisional interview dates: 17th or 18th April 2024 in our London office. Please follow the link for a full copy of the Job Description -
A passionate and growing company who provide exciting entertainment and leisure products into online marketplaces are looking for an Office and Facilities Manager. You will be providing support to the managers of the company and ensuring compliance across Health and Safety, Human Resources, Facilities and Insurance. You will be part of an energetic, exciting and creative work culture within a busy and varied role where you will have autonomy in a business that will reward hard work and offer excellent opportunities for future development. What s in it for you: Salary: Up to £40k depending on experience Hours: Monday to Thursday 9 5.30, Fridays 9am-5pm, office based Free parking Bonus scheme Private Healthcare Pension contribution 7% Discounted gym membership Progressive and dynamic company Sociable and friendly team Key responsibilities: Office and Facilities Diary management for the Managing Director Become the first point of contact for Licensors and resolve any queries Attend Managers meetings and external events/roadshows when required. Take minutes and circulate to relevant parties. Oversee successful organisation and co-ordination of corporate events. Make travel arrangements/Hotel bookings for international colleagues Responsible for corporate gym membership contracts. Act as a point of contact for Insurers. Take an active role in the negotiations of Insurance renewal Ensure the smooth running of the Office and that the workplace is safe and compliant. Act as the main contact for all contractors (such as builders and cleaners) You will be responsible for the renegotiation of the contracts and the maintenance of cleaning supplies. Key holder and on call for Security alarm purposes. Carry out risk assessments and enforce procedure to maintain a safe working environment- liaise with Work Nest our health and safety advisors. Ensure that Fire Wardens and First Aiders have up to date training and that fire drills are carried out quarterly. Maintain servicing on all appliances, PAT testing and other ad-hoc duties as and when required. HR Administration Work with the managers of the company to determine areas for training, development and progression. Oversee the company s training and development scheme. Keep abreast of any employment law changes and ensure that the handbook/contracts are updated accordingly. Keeping records of absence and holidays. Co-ordinate with line managers return to work form for staff absent through sickness. Regularly update staff personnel files with staff address and contact details. Onboarding and offboarding of employees. Responsible for conducting any disciplinary or grievance procedures. Provide support to line managers for any performance issues and subsequent performance reviews. Ensure the organisation chart is updated and circulated. Responsible for filing and administration, prepare letters for salary increases, staff bonus, job offers or role changes. Conduct the recruitment process from gap analysis, confirming budgets with Finance, interviewing, issuing contracts and inductions. As well as monitoring Probation periods Co-ordinate with Line Managers annual staff appraisals. Assist enrolling staff on employee benefits packages i.e. Private health insurance, pension schemes. General • An element of international travel may be required from time to time. • Due to the nature of the ever changing, fast paced business this list is not exhaustive and there will be other ad-hoc duties from time to time. What they are looking for: At least 3-5 years experience in a similar position Flexible and adaptable approach, unflappable nature Excellent communication skills, confident and personable Excellent organisational skills and able to multi-task Able to work in a fast-paced working environment Candidates must be able to drive due to where the is based and lack of transport links Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
Mar 29, 2024
Full time
A passionate and growing company who provide exciting entertainment and leisure products into online marketplaces are looking for an Office and Facilities Manager. You will be providing support to the managers of the company and ensuring compliance across Health and Safety, Human Resources, Facilities and Insurance. You will be part of an energetic, exciting and creative work culture within a busy and varied role where you will have autonomy in a business that will reward hard work and offer excellent opportunities for future development. What s in it for you: Salary: Up to £40k depending on experience Hours: Monday to Thursday 9 5.30, Fridays 9am-5pm, office based Free parking Bonus scheme Private Healthcare Pension contribution 7% Discounted gym membership Progressive and dynamic company Sociable and friendly team Key responsibilities: Office and Facilities Diary management for the Managing Director Become the first point of contact for Licensors and resolve any queries Attend Managers meetings and external events/roadshows when required. Take minutes and circulate to relevant parties. Oversee successful organisation and co-ordination of corporate events. Make travel arrangements/Hotel bookings for international colleagues Responsible for corporate gym membership contracts. Act as a point of contact for Insurers. Take an active role in the negotiations of Insurance renewal Ensure the smooth running of the Office and that the workplace is safe and compliant. Act as the main contact for all contractors (such as builders and cleaners) You will be responsible for the renegotiation of the contracts and the maintenance of cleaning supplies. Key holder and on call for Security alarm purposes. Carry out risk assessments and enforce procedure to maintain a safe working environment- liaise with Work Nest our health and safety advisors. Ensure that Fire Wardens and First Aiders have up to date training and that fire drills are carried out quarterly. Maintain servicing on all appliances, PAT testing and other ad-hoc duties as and when required. HR Administration Work with the managers of the company to determine areas for training, development and progression. Oversee the company s training and development scheme. Keep abreast of any employment law changes and ensure that the handbook/contracts are updated accordingly. Keeping records of absence and holidays. Co-ordinate with line managers return to work form for staff absent through sickness. Regularly update staff personnel files with staff address and contact details. Onboarding and offboarding of employees. Responsible for conducting any disciplinary or grievance procedures. Provide support to line managers for any performance issues and subsequent performance reviews. Ensure the organisation chart is updated and circulated. Responsible for filing and administration, prepare letters for salary increases, staff bonus, job offers or role changes. Conduct the recruitment process from gap analysis, confirming budgets with Finance, interviewing, issuing contracts and inductions. As well as monitoring Probation periods Co-ordinate with Line Managers annual staff appraisals. Assist enrolling staff on employee benefits packages i.e. Private health insurance, pension schemes. General • An element of international travel may be required from time to time. • Due to the nature of the ever changing, fast paced business this list is not exhaustive and there will be other ad-hoc duties from time to time. What they are looking for: At least 3-5 years experience in a similar position Flexible and adaptable approach, unflappable nature Excellent communication skills, confident and personable Excellent organisational skills and able to multi-task Able to work in a fast-paced working environment Candidates must be able to drive due to where the is based and lack of transport links Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that provides needs-based support and a place of safety for all women and children experiencing and at risk of gender-based violence. They work alongside survivors to create change, raising awareness of the causes and consequences of violence against women and girls and work in partnership with others to prevent gender-based violence and promote equality. The Opportunity: An exciting job opportunity has arisen for an Adult Support Services Team Manager for this full-time, permanent role. We are looking for someone who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and wants to fight alongside those who may not have a voice. You will manage and develop a team of specialist support professionals within the organisation's Adult Support Team, to provide a high-quality frontline service to women, children and young people experiencing issues of VAWDASV. Main Duties: Responsible for oversight of a variety of projects across the services Manage a multi-faceted team of Independent Personal Advisors (IPA's)and Independent Domestic Violence Advocates (IDVA's) through promoting and supporting effective team working Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions. Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times. Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc. Support service users and advocate internally and externally using a trauma informed holistic approach Work effectively in partnership with statutory and non- statutory agencies Specific Responsibilities: Responsible for the day to day running of the Adult Support Team Ensure all referrals are processed and contacted within a timely manner Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities. Liaising with the Multi Agencies such as MARAC, DACC MASH Hub Act as point of contact for all partner agencies. Ensuring weekly cover at the SDVC court by a designated IPA To proactively manage and delegate workloads To be responsible for IPA's delivering regular 1:1 and telephone support. To support the Therapeutic Services Manager by ensuring proactive referrals are made. To develop a wide range of specialist surgeries to enhance the OSS profile. Working Patterns The post-holder is expected to work flexibly between Monday to Friday. This post may involve working some weekends and bank holidays to ensure cover across the city is maintained. The duty manager on-call service provides support, advice and guidance to staff as third tier and is participated in on a rota basis. General Responsibilities: Attend meetings as necessary. Take responsibility for team rotas, monitor absence, plan and arrange short term/ emergency cover/annual and sick leave. Participate in the Duty Manager on-call rota. Deliver internal & external training where required To maintain anti-oppressive and anti-discriminatory work practices. Essential Requirements: Leadership and Management skills - demonstrating line management experience Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload Good knowledge and understanding of strategic leadership Have a good understanding of domestic abuse including the impact of domestic abuse on women and children and knowledge of regulatory standards. Have strong crisis management skills and the ability to deal with stressful and difficult situations Be available to participate in the on-call service What you get in return: Generous Annual Leave Package Totalling 33 Days (Inclusive of Bank Holidays) Pension Life Assurance Employee Assistance Program - supports your health and wellbeing at home and work Flexi Working Paid Company Sick Pay & Emergency Dependent Leave Living Wage Employer Bike to work scheme, among other benefits If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment on (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Post open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. This role is subject to an enhanced DBS check. We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment.
Mar 29, 2024
Full time
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that provides needs-based support and a place of safety for all women and children experiencing and at risk of gender-based violence. They work alongside survivors to create change, raising awareness of the causes and consequences of violence against women and girls and work in partnership with others to prevent gender-based violence and promote equality. The Opportunity: An exciting job opportunity has arisen for an Adult Support Services Team Manager for this full-time, permanent role. We are looking for someone who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and wants to fight alongside those who may not have a voice. You will manage and develop a team of specialist support professionals within the organisation's Adult Support Team, to provide a high-quality frontline service to women, children and young people experiencing issues of VAWDASV. Main Duties: Responsible for oversight of a variety of projects across the services Manage a multi-faceted team of Independent Personal Advisors (IPA's)and Independent Domestic Violence Advocates (IDVA's) through promoting and supporting effective team working Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions. Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times. Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc. Support service users and advocate internally and externally using a trauma informed holistic approach Work effectively in partnership with statutory and non- statutory agencies Specific Responsibilities: Responsible for the day to day running of the Adult Support Team Ensure all referrals are processed and contacted within a timely manner Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities. Liaising with the Multi Agencies such as MARAC, DACC MASH Hub Act as point of contact for all partner agencies. Ensuring weekly cover at the SDVC court by a designated IPA To proactively manage and delegate workloads To be responsible for IPA's delivering regular 1:1 and telephone support. To support the Therapeutic Services Manager by ensuring proactive referrals are made. To develop a wide range of specialist surgeries to enhance the OSS profile. Working Patterns The post-holder is expected to work flexibly between Monday to Friday. This post may involve working some weekends and bank holidays to ensure cover across the city is maintained. The duty manager on-call service provides support, advice and guidance to staff as third tier and is participated in on a rota basis. General Responsibilities: Attend meetings as necessary. Take responsibility for team rotas, monitor absence, plan and arrange short term/ emergency cover/annual and sick leave. Participate in the Duty Manager on-call rota. Deliver internal & external training where required To maintain anti-oppressive and anti-discriminatory work practices. Essential Requirements: Leadership and Management skills - demonstrating line management experience Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload Good knowledge and understanding of strategic leadership Have a good understanding of domestic abuse including the impact of domestic abuse on women and children and knowledge of regulatory standards. Have strong crisis management skills and the ability to deal with stressful and difficult situations Be available to participate in the on-call service What you get in return: Generous Annual Leave Package Totalling 33 Days (Inclusive of Bank Holidays) Pension Life Assurance Employee Assistance Program - supports your health and wellbeing at home and work Flexi Working Paid Company Sick Pay & Emergency Dependent Leave Living Wage Employer Bike to work scheme, among other benefits If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment on (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Post open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. This role is subject to an enhanced DBS check. We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment.
Customer Contact Advisor - Porsche Experience Centre Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary : £23.5K per annum + Potential Annual Bonus of 10% Contract: 37.5 Hours per week, Monday to Friday Rotational Hours : 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme. We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents! In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs. In addition to this as our Customer Contact Advisor you will be responsible for: Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's. Handling all calls and correspondence from both internal & external customers. Fulfilling outbound call activity as required. Accurately updating the Porsche Customer database as required. Processing payments via an online system. Processing and fulfilling customer invitations following their purchase of a Porsche model. Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy. Conducting Porsche Experience Centre reception duties on occasion. In order to be successful in this role you must have / be: Ability to demonstrate experience of working within a Customer Service environment Ability to provide excellent customer service both over the telephone or face to face PC literate and excellent VDU/keyboard skills The aptitude and desire to gain good all-round product knowledge If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today! No agencies please.
Mar 29, 2024
Full time
Customer Contact Advisor - Porsche Experience Centre Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary : £23.5K per annum + Potential Annual Bonus of 10% Contract: 37.5 Hours per week, Monday to Friday Rotational Hours : 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme. We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents! In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs. In addition to this as our Customer Contact Advisor you will be responsible for: Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's. Handling all calls and correspondence from both internal & external customers. Fulfilling outbound call activity as required. Accurately updating the Porsche Customer database as required. Processing payments via an online system. Processing and fulfilling customer invitations following their purchase of a Porsche model. Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy. Conducting Porsche Experience Centre reception duties on occasion. In order to be successful in this role you must have / be: Ability to demonstrate experience of working within a Customer Service environment Ability to provide excellent customer service both over the telephone or face to face PC literate and excellent VDU/keyboard skills The aptitude and desire to gain good all-round product knowledge If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today! No agencies please.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
JOB TITLE: Health and Safety Trainer The COMPANY Our client is a huge manufacturer's trade guild who can boast around a quarter of manufacturing businesses in the UK as members. Working on behalf of manufacturing in the UK they offer business services and a lobbying voice at the heart of Government. As part of their commitment to excellence they have developed/offer the very best training across the industry. The ROLE Due to continued expansion an opportunity has arisen for a well qualified and experienced Health & Safety Consultant to deliver industry leading NEBOSH & IOSH training. The minutia of the role includes; You will travel to clients to deliver training Occasional online learning The training will be NEBOSH & IOSH, with some bespoke company/role centric courses Contribute to developing the courses Ensure clients receive the highest standards of professional delivery Maintain strong relationships with accreditation bodies The CANDIDATE Our client is looking for a strong Health and Safety Training Consultant with the following experience and attributes: Experience of delivering Health and Safety Training Background in manufacturing You must be a Chartered Member of IOSH or working towards this Excellent standard of technical skills and knowledge built on industry experience Excellent organisational and communication skills SALARY: 48,000 - 52,000 + 4225 car allowance plus a generous 30p per mileage allowance + company pay up to 8% matching pension contribution LOCATION: Midlands Suitable living locations include: Birmingham Coventry Leicester Leamington Spa Warwick Banbury Redditch Solihull Dudley Wolverhampton Walsall Rugby Nuneaton Northampton ALTERNATIVE JOB TITLES: H&S Consultant, Health and Safety Learning and Delivery Consultant, Regional H&S Consultant, HSEQ Advisor, Health and Safety Officer, Health and Safety Advisor, Health and Safety Manager INAND1
Mar 29, 2024
Full time
JOB TITLE: Health and Safety Trainer The COMPANY Our client is a huge manufacturer's trade guild who can boast around a quarter of manufacturing businesses in the UK as members. Working on behalf of manufacturing in the UK they offer business services and a lobbying voice at the heart of Government. As part of their commitment to excellence they have developed/offer the very best training across the industry. The ROLE Due to continued expansion an opportunity has arisen for a well qualified and experienced Health & Safety Consultant to deliver industry leading NEBOSH & IOSH training. The minutia of the role includes; You will travel to clients to deliver training Occasional online learning The training will be NEBOSH & IOSH, with some bespoke company/role centric courses Contribute to developing the courses Ensure clients receive the highest standards of professional delivery Maintain strong relationships with accreditation bodies The CANDIDATE Our client is looking for a strong Health and Safety Training Consultant with the following experience and attributes: Experience of delivering Health and Safety Training Background in manufacturing You must be a Chartered Member of IOSH or working towards this Excellent standard of technical skills and knowledge built on industry experience Excellent organisational and communication skills SALARY: 48,000 - 52,000 + 4225 car allowance plus a generous 30p per mileage allowance + company pay up to 8% matching pension contribution LOCATION: Midlands Suitable living locations include: Birmingham Coventry Leicester Leamington Spa Warwick Banbury Redditch Solihull Dudley Wolverhampton Walsall Rugby Nuneaton Northampton ALTERNATIVE JOB TITLES: H&S Consultant, Health and Safety Learning and Delivery Consultant, Regional H&S Consultant, HSEQ Advisor, Health and Safety Officer, Health and Safety Advisor, Health and Safety Manager INAND1
Finegreen are currently supporting a leading NHS organisation in the appointment of an experienced decontamination professional. Ensuring the department meets and maintains certification to the highest standards as determined in ISO 13485 and is open to planned and ad hoc external audits by a Notified Body and/or CQC. Key Responsibilities: Will be the operational Sterile Services Management Lead for the organisation; rovide leadership and specialist technical and professional knowledge and advise on Sterile Services to Trust Managers and clinical staff working with the Infection Prevention & Control Lead and Consultant Microbiologist; Lead the development of Sterile Services strategies and policies and ensure that standards and practices meet current legislation and National guidance on the decontamination of reusable medical devices; Ensure a sterile supplies service is provided within the agreed financial service and quality targets set by the Trust and to meet external ISO quality standards; Provide professional leadership and advice to staff working in the Trust on all areas of decontamination and develop relationships within client, stakeholder groups; Ensure consistency of approach, share good practice and develop contingency plans as required; Advise Clinical Services and the Decontamination Action Group of any implications relating to decontamination that need to be built into the business planning process; Review and monitor standard operating procedures, department and other procedural documents to ensure they continue to deliver optimum, cost effective, quality-assured services; Develop and implement changes in working practices as required; Manage the internal communications to ensure the Directorates across the Trust are kept fully appraised of the developments of the decontamination programme and the impact that any organisational change will have on service delivery; Act as the Trust Advisor on all Sterile Services issues; Liaise with other related disciplines on Sterile Services to ensure a co-ordinated and integrated approach is adopted; key departments will include Microbiology and Infection Control, Health and Safety, Clinical Risk, Estates and Facilities & Procurement. Person specification: Relevant degree level qualification or work experience supported by post graduate qualification; Membership of the Institute of Decontamination Sciences or equivalent relevant professional body; Significant experience of managing or supervising the production of medical devices within a Sterile Services Environment; Full understanding and implementation of ISO 13485 Quality Systems and Medical Devices Directives. If you are interested in having an informal chat about this role, please contact Donna Larder on . Alternatively you can email directly on to request further information on this role.
Mar 28, 2024
Contractor
Finegreen are currently supporting a leading NHS organisation in the appointment of an experienced decontamination professional. Ensuring the department meets and maintains certification to the highest standards as determined in ISO 13485 and is open to planned and ad hoc external audits by a Notified Body and/or CQC. Key Responsibilities: Will be the operational Sterile Services Management Lead for the organisation; rovide leadership and specialist technical and professional knowledge and advise on Sterile Services to Trust Managers and clinical staff working with the Infection Prevention & Control Lead and Consultant Microbiologist; Lead the development of Sterile Services strategies and policies and ensure that standards and practices meet current legislation and National guidance on the decontamination of reusable medical devices; Ensure a sterile supplies service is provided within the agreed financial service and quality targets set by the Trust and to meet external ISO quality standards; Provide professional leadership and advice to staff working in the Trust on all areas of decontamination and develop relationships within client, stakeholder groups; Ensure consistency of approach, share good practice and develop contingency plans as required; Advise Clinical Services and the Decontamination Action Group of any implications relating to decontamination that need to be built into the business planning process; Review and monitor standard operating procedures, department and other procedural documents to ensure they continue to deliver optimum, cost effective, quality-assured services; Develop and implement changes in working practices as required; Manage the internal communications to ensure the Directorates across the Trust are kept fully appraised of the developments of the decontamination programme and the impact that any organisational change will have on service delivery; Act as the Trust Advisor on all Sterile Services issues; Liaise with other related disciplines on Sterile Services to ensure a co-ordinated and integrated approach is adopted; key departments will include Microbiology and Infection Control, Health and Safety, Clinical Risk, Estates and Facilities & Procurement. Person specification: Relevant degree level qualification or work experience supported by post graduate qualification; Membership of the Institute of Decontamination Sciences or equivalent relevant professional body; Significant experience of managing or supervising the production of medical devices within a Sterile Services Environment; Full understanding and implementation of ISO 13485 Quality Systems and Medical Devices Directives. If you are interested in having an informal chat about this role, please contact Donna Larder on . Alternatively you can email directly on to request further information on this role.
About Us King's is a constituent College of the University of Cambridge. Founded in 1441 by Henry VI as a place of education, religion, learning and research, the College comprises around 130 Fellows, 650 undergraduate and postgraduate students and 275 non-academic staff. The College is internationally recognised as a leading academic institution, boasting among its former students and Fellows, no fewer than eight Nobel laureates, as well as influential figures such as Alan Turing, E.M. Forster, John Maynard Keynes and Bernard Williams. The undergraduate and postgraduate community is vibrant and diverse, priding itself on a friendly and inclusive atmosphere combining academic commitment with political engagement and a lively social and artistic scene. King's has long been leading the way in undergraduate recruitment from the state sector. Capital Projects at King's have been noted within the construction industry, winning landscape and design awards over the past decade. The College masterplan in development has a rich mix of significant heritage conservation and Passivhaus standard new build, as well as an ambitious decarbonization program to ensure the College is net-zero by 2038. As a talented Capital Project Manager you will have the opportunity to work with King's to deliver a wide variety of major capital projects, both caring for iconic buildings while supporting the designs of the future. The Role We are seeking a talented major capital works Project Manager to join us to manage major projects during an exciting period of change and development at King's College. This will involve directing the work of project teams and working alongside the Head of Capital Works to align project programs ensuring their effective delivery within the College operation. Key Responsibilities Project Management: To project manage, and direct as required, in planning and executing major College new build and refurbishment works. Stay informed about building design, construction, and maintenance best practices and ensure they are applied to the College's portfolio of capital works. To provide technical advice on College historic and new build projects as appropriate. To support and advise on listed building requirements across College projects as appropriate. To run effective tenders for the selection and appointment of contractors and consultants on projects as appropriate. Responsible for project execution following applicable design specifications. Review and approve all project budget forecasts, schedules, cost estimates, and financial reports. Lead construction start-up meetings with contractor leads, consultants, and client representatives. Develop logistics plans that allows contractors to complete their work in a coordinated, efficient manner. Communications: To work closely with the Head of Capital Works to engage the whole college in the delivery of the capital works program. To work closely with the Head of Capital Works to effectively report on and represent Capital Works throughout the College's governance process with project boards, internal committees, and external stakeholders as appropriate. Maintain key relationships with internal and external stakeholders including, but not limited to, partner organisations, design consultants, legal advisors, regulatory authorities. To monitor and report on external consultant and contractors' performance on major building projects and monitor their performances against set KPIs. To ensure a cooperation and collaboration between contractors such that the delivery of projects does not unduly impact on College business. General responsibilities: Adherence with the College's procurement processes and financial controls. To take part in the College's appraisal scheme and to undertake training as required. To fully comply with all the College's policies including equality of opportunity and data protection. To lead for health and safety compliance and be familiar with the College's Health & Safety policy and the legal responsibilities under the Health and Safety at Work Act 1974 (section 7). Be prepared to undertake any training provided in relation to health and safety. To undertake any other reasonable request or duties commensurate with the post. The Person The ideal candidate will demonstrate: Knowledge & experience: Degree or HNC in a building discipline Project Management qualification Professional & regulatory qualifications appropriate to the skills required, e.g. CIOB, BIFM, HNC. Relevant NEBOSH/IOSH qualified. Significant experience within construction project management of new build and major refurbishment projects Significant experience of working with complex heritage buildings projects Experience of managing budgets Experience in coordinating complex interdependent project programs Procurement and contract management knowledge. Knowledge of managing and supervising trades within construction, restoration, and refurbishment. Familiarity with college or educational environment (desirable) Familiar with listed buildings, and associated regulations (desirable) Knowledge of Building, Premises, Health & Safety (including CDM Regulations) and Fire legislation (desirable) Personal skills & abilities: Able to negotiate with Local Planning Authorities, DAC and Historic England. Proven Project Management capabilities. Organisational, planning and ability to prioritise. Ability to accept responsibility. Office skills, including computer keyboard and use of word processing, excel and internet. Meticulous planning and organisation skills combined with pragmatic flexibility where required. Ability to make decisions on own initiative and to work with minimal supervision. Ability to solve complex problems. Leadership skills with the ability to lead and motivate others. A team player yet able to provide direction and leadership. Communication skills, highly articulate verbally and writing. Strong interpersonal, influencing and negotiating skills and experience. Sound decision-making and judgement under pressure. Ability to cope with a varied and demanding workload Ability to lead, manage, and deliver change in a complex organisation (desirable) Remuneration and Benefits Remuneration The post is offered at a full-time salary of circa £60,000 per annum. The post holder will join the College's auto-enrolment pension scheme with generous additional contribution options on completion of probationary period. Hours of Work The post is permanent and full time. The nature of the work is such that the hours of work are not fixed. The College's working hours are 37.5 per week and it may also be required to work such additional hours as are necessary for the proper performance of the duties. Subject to the demands of the role and in accordance with the Agile Working Policy, the post holder may be able to work from home for part of the week. Benefits The College does not have a cap on the amount of holiday that you are able to take each year. All staff working over a mealtime are eligible to take a free lunch or dinner in the servery. The College offer enhanced maternity, paternity and adoption pay as well as generous sick pay for those who have more than 6 months' service. This is in addition to the Flexible Working Policy. More details on all of these are available in the Staff Handbook. Staff are eligible to use the Tax-Free Childcare Scheme introduced by the government to replace Childcare Vouchers. Probationary Period/Notice There will be a six-month probationary period. Upon successful completion of the probationary period, the notice period will be six months. How to Apply To apply, please visit our website via the button below. If you would like an informal conversation with the Domus Bursar, Polly Ingham, about this role, please contact Closing Date Please submit your application by 5pm on Monday 15 April. Interviews will be held on 26 th April & 1 st May.
Mar 28, 2024
Full time
About Us King's is a constituent College of the University of Cambridge. Founded in 1441 by Henry VI as a place of education, religion, learning and research, the College comprises around 130 Fellows, 650 undergraduate and postgraduate students and 275 non-academic staff. The College is internationally recognised as a leading academic institution, boasting among its former students and Fellows, no fewer than eight Nobel laureates, as well as influential figures such as Alan Turing, E.M. Forster, John Maynard Keynes and Bernard Williams. The undergraduate and postgraduate community is vibrant and diverse, priding itself on a friendly and inclusive atmosphere combining academic commitment with political engagement and a lively social and artistic scene. King's has long been leading the way in undergraduate recruitment from the state sector. Capital Projects at King's have been noted within the construction industry, winning landscape and design awards over the past decade. The College masterplan in development has a rich mix of significant heritage conservation and Passivhaus standard new build, as well as an ambitious decarbonization program to ensure the College is net-zero by 2038. As a talented Capital Project Manager you will have the opportunity to work with King's to deliver a wide variety of major capital projects, both caring for iconic buildings while supporting the designs of the future. The Role We are seeking a talented major capital works Project Manager to join us to manage major projects during an exciting period of change and development at King's College. This will involve directing the work of project teams and working alongside the Head of Capital Works to align project programs ensuring their effective delivery within the College operation. Key Responsibilities Project Management: To project manage, and direct as required, in planning and executing major College new build and refurbishment works. Stay informed about building design, construction, and maintenance best practices and ensure they are applied to the College's portfolio of capital works. To provide technical advice on College historic and new build projects as appropriate. To support and advise on listed building requirements across College projects as appropriate. To run effective tenders for the selection and appointment of contractors and consultants on projects as appropriate. Responsible for project execution following applicable design specifications. Review and approve all project budget forecasts, schedules, cost estimates, and financial reports. Lead construction start-up meetings with contractor leads, consultants, and client representatives. Develop logistics plans that allows contractors to complete their work in a coordinated, efficient manner. Communications: To work closely with the Head of Capital Works to engage the whole college in the delivery of the capital works program. To work closely with the Head of Capital Works to effectively report on and represent Capital Works throughout the College's governance process with project boards, internal committees, and external stakeholders as appropriate. Maintain key relationships with internal and external stakeholders including, but not limited to, partner organisations, design consultants, legal advisors, regulatory authorities. To monitor and report on external consultant and contractors' performance on major building projects and monitor their performances against set KPIs. To ensure a cooperation and collaboration between contractors such that the delivery of projects does not unduly impact on College business. General responsibilities: Adherence with the College's procurement processes and financial controls. To take part in the College's appraisal scheme and to undertake training as required. To fully comply with all the College's policies including equality of opportunity and data protection. To lead for health and safety compliance and be familiar with the College's Health & Safety policy and the legal responsibilities under the Health and Safety at Work Act 1974 (section 7). Be prepared to undertake any training provided in relation to health and safety. To undertake any other reasonable request or duties commensurate with the post. The Person The ideal candidate will demonstrate: Knowledge & experience: Degree or HNC in a building discipline Project Management qualification Professional & regulatory qualifications appropriate to the skills required, e.g. CIOB, BIFM, HNC. Relevant NEBOSH/IOSH qualified. Significant experience within construction project management of new build and major refurbishment projects Significant experience of working with complex heritage buildings projects Experience of managing budgets Experience in coordinating complex interdependent project programs Procurement and contract management knowledge. Knowledge of managing and supervising trades within construction, restoration, and refurbishment. Familiarity with college or educational environment (desirable) Familiar with listed buildings, and associated regulations (desirable) Knowledge of Building, Premises, Health & Safety (including CDM Regulations) and Fire legislation (desirable) Personal skills & abilities: Able to negotiate with Local Planning Authorities, DAC and Historic England. Proven Project Management capabilities. Organisational, planning and ability to prioritise. Ability to accept responsibility. Office skills, including computer keyboard and use of word processing, excel and internet. Meticulous planning and organisation skills combined with pragmatic flexibility where required. Ability to make decisions on own initiative and to work with minimal supervision. Ability to solve complex problems. Leadership skills with the ability to lead and motivate others. A team player yet able to provide direction and leadership. Communication skills, highly articulate verbally and writing. Strong interpersonal, influencing and negotiating skills and experience. Sound decision-making and judgement under pressure. Ability to cope with a varied and demanding workload Ability to lead, manage, and deliver change in a complex organisation (desirable) Remuneration and Benefits Remuneration The post is offered at a full-time salary of circa £60,000 per annum. The post holder will join the College's auto-enrolment pension scheme with generous additional contribution options on completion of probationary period. Hours of Work The post is permanent and full time. The nature of the work is such that the hours of work are not fixed. The College's working hours are 37.5 per week and it may also be required to work such additional hours as are necessary for the proper performance of the duties. Subject to the demands of the role and in accordance with the Agile Working Policy, the post holder may be able to work from home for part of the week. Benefits The College does not have a cap on the amount of holiday that you are able to take each year. All staff working over a mealtime are eligible to take a free lunch or dinner in the servery. The College offer enhanced maternity, paternity and adoption pay as well as generous sick pay for those who have more than 6 months' service. This is in addition to the Flexible Working Policy. More details on all of these are available in the Staff Handbook. Staff are eligible to use the Tax-Free Childcare Scheme introduced by the government to replace Childcare Vouchers. Probationary Period/Notice There will be a six-month probationary period. Upon successful completion of the probationary period, the notice period will be six months. How to Apply To apply, please visit our website via the button below. If you would like an informal conversation with the Domus Bursar, Polly Ingham, about this role, please contact Closing Date Please submit your application by 5pm on Monday 15 April. Interviews will be held on 26 th April & 1 st May.
This full-time, permanent role has a salary range of £77,260 to £85,153 per annum, based on a 36-hour working week. This is an exciting opportunity for a Deputy Strategic Finance Business Partner to join us and manage a large team supporting Surrey's Schools and Education services. The role is hybrid, typically with a blend of home working and a minimum of 2 days per week in the Council's Reigate, Leatherhead or Woking offices. Rewards and benefits 26 days' holiday rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the team The Finance team are part of the Council's Resources directorate, working as business partners to the rest of the organisation. The Children, Families and Lifelong Learning (CFLL) Finance Team provide financial support with budgets and monitoring to the CFLL Directorate, specifically for this role working with Surrey Schools, including Special Education Needs and Disability (SEND) and leading on the monitoring of all Education expenditure. About the role This role is the key Finance Business Partner for Education and Lifelong Learning, supporting all the central Education budget including the monitoring of the Dedicated Schools Grant (DSG), which is one of the largest government grants for the Council, with a net budget of circa £600m. A particular area of focus will be reviewing and monitoring spend on the high needs block of the DSG and supporting managers in service redesign and delivering best value. The post-holder will also monitor the financial performance of the Safety Valve agreement. This post will be a financial advisor to the Schools Forum, meeting regularly and reporting on use of the DSG and provision of Budgets to Schools. The role will engage extensively with elected members, external partners, senior managers, functional heads in HR, Finance and Procurement and end users, which will involve significant influencing and negotiation. This role reports to the Strategic Finance Business Partner for CFLL and will have four direct reports and a total staff of twenty. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Fully qualified accountant (CIMA, ACCA, CIPFA, ICAEW) Previous experience of senior level finance business partnering, in a similar area Excellent communicator with senior management, able to build relationships, challenge and influence Good understanding of systems, particularly related to budget modelling and forecasting Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 21/04/2024 with interviews planned for the week commencing 29/04/2024. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Mar 28, 2024
Full time
This full-time, permanent role has a salary range of £77,260 to £85,153 per annum, based on a 36-hour working week. This is an exciting opportunity for a Deputy Strategic Finance Business Partner to join us and manage a large team supporting Surrey's Schools and Education services. The role is hybrid, typically with a blend of home working and a minimum of 2 days per week in the Council's Reigate, Leatherhead or Woking offices. Rewards and benefits 26 days' holiday rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the team The Finance team are part of the Council's Resources directorate, working as business partners to the rest of the organisation. The Children, Families and Lifelong Learning (CFLL) Finance Team provide financial support with budgets and monitoring to the CFLL Directorate, specifically for this role working with Surrey Schools, including Special Education Needs and Disability (SEND) and leading on the monitoring of all Education expenditure. About the role This role is the key Finance Business Partner for Education and Lifelong Learning, supporting all the central Education budget including the monitoring of the Dedicated Schools Grant (DSG), which is one of the largest government grants for the Council, with a net budget of circa £600m. A particular area of focus will be reviewing and monitoring spend on the high needs block of the DSG and supporting managers in service redesign and delivering best value. The post-holder will also monitor the financial performance of the Safety Valve agreement. This post will be a financial advisor to the Schools Forum, meeting regularly and reporting on use of the DSG and provision of Budgets to Schools. The role will engage extensively with elected members, external partners, senior managers, functional heads in HR, Finance and Procurement and end users, which will involve significant influencing and negotiation. This role reports to the Strategic Finance Business Partner for CFLL and will have four direct reports and a total staff of twenty. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Fully qualified accountant (CIMA, ACCA, CIPFA, ICAEW) Previous experience of senior level finance business partnering, in a similar area Excellent communicator with senior management, able to build relationships, challenge and influence Good understanding of systems, particularly related to budget modelling and forecasting Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 21/04/2024 with interviews planned for the week commencing 29/04/2024. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
A superb opportunity to join a delightful, friendly team with UK head offices near the centre of Leamington Spa. This position would suit someone upbeat, personable and professional with good IT skills and a confident telephone manner. Customers may be using the company's proprietary design software on PC, the web based platform, via mobile app, or in person and may contact the team for queries relating to our service. Key responsibilities Provide Customer service support for all Customers; this includes the following: • Answering inbound telephone queries, analysing and resolving problems as efficiently as possible • Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service • Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. Provide Administration support to ensure we maintain accurate stock levels: • Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids. • Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates. • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. • Handle any questions, concerns or complaints from the store and raise with appropriate personnel if cannot answer. • Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service improvements. Support with the set up, maintenance and participation of the company Webinar program, including implementation of the required tools and ongoing schedule to communicate details of our service for our customers. Undertake additional training as required to develop and maintain knowledge expected of the role. Effectively maintain, monitor and report relevant statistics as provided by Management team. Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships. Use internal systems to investigate and record actions, responding to tickets within 2 working days. Undertake allocated admin tasks when briefed in the given time frames. Meet all targets and objectives set for our Sales & Customer Support Agents. Promote our excellent Service Plans to our customers to give them long term cover and solutions. • The Customer Support Advisor is responsible for other such duties as specified by Management to enable the Company to fulfil its orders and obligations. • Adherence to Company Rules and Regulations, including Health and Safety, as outlined in the Company Handbook and Health & Safety Manual. • Maintaining the confidentiality of all knowledge and information appertaining to the Company, its customers and its employees. Person specification We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail. Essential: • Outstanding Attention to detail • Outstanding communication skills • Customer focused problem-solving skills • Proven ability to multitask to a high level • Previous Customer Service Experience • Intermediate knowledge of Microsoft Package/Internet/Email • Advanced Excel Knowledge • Willingness to learn • Ability to diagnose and trouble shoot problems. • Ability to listen, empathise and confidently respond to our customers. Desirable: • SAP Experience INDH
Mar 28, 2024
Full time
A superb opportunity to join a delightful, friendly team with UK head offices near the centre of Leamington Spa. This position would suit someone upbeat, personable and professional with good IT skills and a confident telephone manner. Customers may be using the company's proprietary design software on PC, the web based platform, via mobile app, or in person and may contact the team for queries relating to our service. Key responsibilities Provide Customer service support for all Customers; this includes the following: • Answering inbound telephone queries, analysing and resolving problems as efficiently as possible • Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service • Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. Provide Administration support to ensure we maintain accurate stock levels: • Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids. • Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates. • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. • Handle any questions, concerns or complaints from the store and raise with appropriate personnel if cannot answer. • Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service improvements. Support with the set up, maintenance and participation of the company Webinar program, including implementation of the required tools and ongoing schedule to communicate details of our service for our customers. Undertake additional training as required to develop and maintain knowledge expected of the role. Effectively maintain, monitor and report relevant statistics as provided by Management team. Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships. Use internal systems to investigate and record actions, responding to tickets within 2 working days. Undertake allocated admin tasks when briefed in the given time frames. Meet all targets and objectives set for our Sales & Customer Support Agents. Promote our excellent Service Plans to our customers to give them long term cover and solutions. • The Customer Support Advisor is responsible for other such duties as specified by Management to enable the Company to fulfil its orders and obligations. • Adherence to Company Rules and Regulations, including Health and Safety, as outlined in the Company Handbook and Health & Safety Manual. • Maintaining the confidentiality of all knowledge and information appertaining to the Company, its customers and its employees. Person specification We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail. Essential: • Outstanding Attention to detail • Outstanding communication skills • Customer focused problem-solving skills • Proven ability to multitask to a high level • Previous Customer Service Experience • Intermediate knowledge of Microsoft Package/Internet/Email • Advanced Excel Knowledge • Willingness to learn • Ability to diagnose and trouble shoot problems. • Ability to listen, empathise and confidently respond to our customers. Desirable: • SAP Experience INDH
Job Title: Customer Account Manager Location: London - Field Based Salary: £38,000 - £42,000 per annum + Car Allowance Elevation Recruitment is thrilled to be representing our esteemed client based in London in their search for a dynamic and results-driven Customer Account Manager. This is an exceptional opportunity to join a forward-thinking organisation known for its commitment to excellence and innovation. Key Responsibilities of the Customer Account Manager: Build and nurture strong relationships with existing clients, managing their contracts and accounts, understanding their needs and ensuring exceptional customer satisfaction Identify opportunities for account expansion and revenue growth, collaborating with teams to develop solutions Develop and implement strategic account plans, ensuring alignment with overall business objectives and customer expectations Effectively communicate product updates, service enhancements, and industry insights to clients, fostering a consultative and trusted advisor relationship Proactively address and resolve customer concerns, working closely with internal teams to deliver prompt and effective solutions Be the key contact for any invoice related queries Collaborate with the sales team to identify upselling and cross-selling opportunities within the existing customer base Provide regular reports on account performance, highlighting key metrics and areas for improvement Requirements of the Customer Account Manager: Proven experience as a Customer Account Manager or similar role in a B2B environment preferably into Depots or similar environments Strong communication and interpersonal skills Ability to analyse data and draw insights Proactive and results-oriented approach Excellent organisational and time management skills Technical knowledge of vehicles advantageous Knowledge of Health and Safety legislation and working practices If you are a dedicated and experienced Customer Account Manager looking for a new challenge, we invite you to apply
Mar 28, 2024
Full time
Job Title: Customer Account Manager Location: London - Field Based Salary: £38,000 - £42,000 per annum + Car Allowance Elevation Recruitment is thrilled to be representing our esteemed client based in London in their search for a dynamic and results-driven Customer Account Manager. This is an exceptional opportunity to join a forward-thinking organisation known for its commitment to excellence and innovation. Key Responsibilities of the Customer Account Manager: Build and nurture strong relationships with existing clients, managing their contracts and accounts, understanding their needs and ensuring exceptional customer satisfaction Identify opportunities for account expansion and revenue growth, collaborating with teams to develop solutions Develop and implement strategic account plans, ensuring alignment with overall business objectives and customer expectations Effectively communicate product updates, service enhancements, and industry insights to clients, fostering a consultative and trusted advisor relationship Proactively address and resolve customer concerns, working closely with internal teams to deliver prompt and effective solutions Be the key contact for any invoice related queries Collaborate with the sales team to identify upselling and cross-selling opportunities within the existing customer base Provide regular reports on account performance, highlighting key metrics and areas for improvement Requirements of the Customer Account Manager: Proven experience as a Customer Account Manager or similar role in a B2B environment preferably into Depots or similar environments Strong communication and interpersonal skills Ability to analyse data and draw insights Proactive and results-oriented approach Excellent organisational and time management skills Technical knowledge of vehicles advantageous Knowledge of Health and Safety legislation and working practices If you are a dedicated and experienced Customer Account Manager looking for a new challenge, we invite you to apply
Jewson Partnership Solutions
Newcastle Upon Tyne, Tyne And Wear
Do you have previous Warehousing and Customer Service experience? Do you have Counter Balance Forklift Licence? Jewson Partnership Solutions in Newcastle are recruiting now for 2 x Customer Service Warehouse Advisors. We provide material provisions for local Public Sector organisations in the area. We work to supply with all the materials to complete their build jobs. Hours of Work Monday to Friday 730am to 430pm(1 Saturday in 3 - 8am to 12noon) Basic salary + Pension + Life Assurance + 33 days holiday per year As a Customer Services Warehouse Advisor will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience. To support the team you will be; Dealing with customers face to face on counter Help to prepare customer orders, load and unload customer and supplier vehicles, ensuring accuracy at all times Check incoming deliveries and report missing or damaged products Maintain warehouse stock level Carrying out regular stock counts Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work Work with colleagues to suggest opportunities for improvement At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work. The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind. We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.
Mar 28, 2024
Full time
Do you have previous Warehousing and Customer Service experience? Do you have Counter Balance Forklift Licence? Jewson Partnership Solutions in Newcastle are recruiting now for 2 x Customer Service Warehouse Advisors. We provide material provisions for local Public Sector organisations in the area. We work to supply with all the materials to complete their build jobs. Hours of Work Monday to Friday 730am to 430pm(1 Saturday in 3 - 8am to 12noon) Basic salary + Pension + Life Assurance + 33 days holiday per year As a Customer Services Warehouse Advisor will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience. To support the team you will be; Dealing with customers face to face on counter Help to prepare customer orders, load and unload customer and supplier vehicles, ensuring accuracy at all times Check incoming deliveries and report missing or damaged products Maintain warehouse stock level Carrying out regular stock counts Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work Work with colleagues to suggest opportunities for improvement At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work. The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind. We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.
Your Impact: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow.With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for Jacobs. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. About the Opportunity Performance & Operational Excellence is a diverse and capable group of management orientated consultants from a range of professional backgrounds. We have a focus on adopting best practice ways of working and driving continuous improvement wherever we work. We often support other lines of business, typically as part of larger project teams. Our work direct to clients continues to grow and we often work alongside our Strategic Consulting colleagues and external partners as blended, agile teams. We enable the realisation of more efficient and reliable delivery, unlocking innovation potential and making continuous improvement a reality. Our core capabilities have grown from lean fundamentals and application of production thinking. We have expanded our capabilities to include customer-led solutions, agile ways of working, lean start-up and high performing team development. Performance & Operational Excellence offer the opportunity of variety as we support clients across P&PS and CMS lines of business. The breadth of opportunities suits those who have the curiosity to experience new environments and capability to quickly adapt. The deliberate agile construct of Strategic Consulting gives you the opportunity to exercise your wider capabilities and areas of interest. Our wider consultancy capabilities include asset management advisory, transactions and commercial advisory, business case & economics, transformation management, organisational design and data analytics. You will enjoy success in delivery with a proactive approach to identifying opportunities for improvement. An interest in best practice ways of working and the ability to impress these on others is critical. You must be comfortable working in diverse and potentially challenging team environments where you will often be expected to facilitate collaboration and pursuit of performance improvement. We support from technical delivery through to senior management suites and you will need to be comfortable engaging with a range of stakeholders. We drive a digital by default approach; technical capability in data management and analytics is beneficial. Here's what you'll need: A strategic, yet delivery-oriented, thinker Demonstratable ability to facilitate reliable delivery, process improvement and high performing teams Experience in Agile and Scrum philosophy, methodologies and ways of working Exposure to new product or solutions development incubators and/or accelerators Digital mindset and acumen and exposure to digital analytics tools such as PowerBI Experience in operating in a programme and/or project environment with multiple stakeholders and of operating in cross-business teams Experience in stakeholder engagement with strong presentation and communication skills Analytical thinking ability and problem-solving skills A mindset to constructively challenge the accepted norms and always seek a better way Client and end-customer focus Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
Mar 28, 2024
Full time
Your Impact: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow.With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for Jacobs. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. About the Opportunity Performance & Operational Excellence is a diverse and capable group of management orientated consultants from a range of professional backgrounds. We have a focus on adopting best practice ways of working and driving continuous improvement wherever we work. We often support other lines of business, typically as part of larger project teams. Our work direct to clients continues to grow and we often work alongside our Strategic Consulting colleagues and external partners as blended, agile teams. We enable the realisation of more efficient and reliable delivery, unlocking innovation potential and making continuous improvement a reality. Our core capabilities have grown from lean fundamentals and application of production thinking. We have expanded our capabilities to include customer-led solutions, agile ways of working, lean start-up and high performing team development. Performance & Operational Excellence offer the opportunity of variety as we support clients across P&PS and CMS lines of business. The breadth of opportunities suits those who have the curiosity to experience new environments and capability to quickly adapt. The deliberate agile construct of Strategic Consulting gives you the opportunity to exercise your wider capabilities and areas of interest. Our wider consultancy capabilities include asset management advisory, transactions and commercial advisory, business case & economics, transformation management, organisational design and data analytics. You will enjoy success in delivery with a proactive approach to identifying opportunities for improvement. An interest in best practice ways of working and the ability to impress these on others is critical. You must be comfortable working in diverse and potentially challenging team environments where you will often be expected to facilitate collaboration and pursuit of performance improvement. We support from technical delivery through to senior management suites and you will need to be comfortable engaging with a range of stakeholders. We drive a digital by default approach; technical capability in data management and analytics is beneficial. Here's what you'll need: A strategic, yet delivery-oriented, thinker Demonstratable ability to facilitate reliable delivery, process improvement and high performing teams Experience in Agile and Scrum philosophy, methodologies and ways of working Exposure to new product or solutions development incubators and/or accelerators Digital mindset and acumen and exposure to digital analytics tools such as PowerBI Experience in operating in a programme and/or project environment with multiple stakeholders and of operating in cross-business teams Experience in stakeholder engagement with strong presentation and communication skills Analytical thinking ability and problem-solving skills A mindset to constructively challenge the accepted norms and always seek a better way Client and end-customer focus Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
Electus Recruitment Solutions
Salisbury, Wiltshire
Our client provides world-class, cutting-edge science and technology expertise to support the defence sector of the UK and her allies. They are currently looking for a number of Health & Safety Advisors to provide critical health & safety advice and promote continuous improvements across Safety Assurance, Chemical Safety, Explosives Safety , or General Safety . Health & Safety Advisors The Health & Safety Advisors will: Dependent upon your specialism, you will be involved with some of the following: Provide practical health & safety advice across the business. Lead and report on safety tours (workplace inspections). Assure compliance of work in high hazard areas, including weapons, explosives, chemistry and scientific trials areas. Work with the Quality Assurance Team to deliver effective audit and assurance. Review and advise on Safe Systems of Work (SSoW). Conduct fact finding, identify safety trends and analyse root causes. Audit and assure compliance with mandatory and role-specific training. Support the facility management teams to resolve issues, faults and defects. To be considered for this role, you will have previous experience in a similar role, with excellent health & safety knowledge and experience of auditing and critiquing safe systems of work (SSoW), as well as previous experience of workplace visits and safety tours. You will have experience of providing safety advice across on of Explosives Safety, COSHH regulations and Chemical Containment, General Safety or Auditing and Critiquing SSoW. You will have the ability to work collaboratively with others and will have strong verbal and written communication and report writing skills. You will hold a recognised Safety qualification, such as Level 3 NEBOSH General Certificate in Health & Safety and a recognised qualification in Auditing (e.g. ISO 9001). In addition, for the more specialist roles, you will need qualifications to HND/Degree level in Chemistry, Pyrotechnic Chemistry, Chemical Engineering or another related Physical Science. Higher qualifications and certifications would be highly desirable. Health & Safety Advisors ( Safety Assurance, Chemical Safety, Explosives Safety or General Safety) Salisbury, Wiltshire Hybrid working (3 days on site). To circa 51k DOE Generous benefits including excellent pension contribution. Key Skills: Health & Safety, Safety Assurance, Chemical Safety, Explosives Safety, General Safety, NEBOSH, COSHH, Auditing, ISO 9001, SSoW PLEASE NOTE: Due to the nature of work undertaken by our client, incumbents of these positions are required to be sole British Nationals and undergo pre-employment screening, able to satisfy clearance criteria for UK Security Vetting to SC Level. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time. This role is a PERMANENT position.
Mar 28, 2024
Full time
Our client provides world-class, cutting-edge science and technology expertise to support the defence sector of the UK and her allies. They are currently looking for a number of Health & Safety Advisors to provide critical health & safety advice and promote continuous improvements across Safety Assurance, Chemical Safety, Explosives Safety , or General Safety . Health & Safety Advisors The Health & Safety Advisors will: Dependent upon your specialism, you will be involved with some of the following: Provide practical health & safety advice across the business. Lead and report on safety tours (workplace inspections). Assure compliance of work in high hazard areas, including weapons, explosives, chemistry and scientific trials areas. Work with the Quality Assurance Team to deliver effective audit and assurance. Review and advise on Safe Systems of Work (SSoW). Conduct fact finding, identify safety trends and analyse root causes. Audit and assure compliance with mandatory and role-specific training. Support the facility management teams to resolve issues, faults and defects. To be considered for this role, you will have previous experience in a similar role, with excellent health & safety knowledge and experience of auditing and critiquing safe systems of work (SSoW), as well as previous experience of workplace visits and safety tours. You will have experience of providing safety advice across on of Explosives Safety, COSHH regulations and Chemical Containment, General Safety or Auditing and Critiquing SSoW. You will have the ability to work collaboratively with others and will have strong verbal and written communication and report writing skills. You will hold a recognised Safety qualification, such as Level 3 NEBOSH General Certificate in Health & Safety and a recognised qualification in Auditing (e.g. ISO 9001). In addition, for the more specialist roles, you will need qualifications to HND/Degree level in Chemistry, Pyrotechnic Chemistry, Chemical Engineering or another related Physical Science. Higher qualifications and certifications would be highly desirable. Health & Safety Advisors ( Safety Assurance, Chemical Safety, Explosives Safety or General Safety) Salisbury, Wiltshire Hybrid working (3 days on site). To circa 51k DOE Generous benefits including excellent pension contribution. Key Skills: Health & Safety, Safety Assurance, Chemical Safety, Explosives Safety, General Safety, NEBOSH, COSHH, Auditing, ISO 9001, SSoW PLEASE NOTE: Due to the nature of work undertaken by our client, incumbents of these positions are required to be sole British Nationals and undergo pre-employment screening, able to satisfy clearance criteria for UK Security Vetting to SC Level. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time. This role is a PERMANENT position.
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity There is an excellent opportunity for a FM HSE Advisor to be a vital part of our new Telford office. As the FM HSE Advisor, your key responsibilities will include providing comprehensive support to the Head of FM, ensuring that all health and safety documentation, policies, and procedures are meticulously reviewed, regularly updated, and fully compliant with the latest regulations. Moreover, you will play a crucial role in overseeing and coordinating both Facilities Management and Health and Safety initiative. You'll be: Delivering FM and Health & Safety within Diligenta to budget, be the main point of contact for FM & H&S issues within nominated sites Coordinating Emergency Response arrangements arrange appointments and training for First Aiders, Fire Marshals, DSE assessors, Manual Handling Operators, and general H&S awareness. Supporting the Head of FM as required, ensure all H&S documentation including Policies and Procedures are frequently reviewed, updated and compliant with latest regulations. Coordinating office moves and update spreadsheets as required. Assisting Head of FM and HSE Delivery Manager with client meetings on client managed sites You should apply if you have: A NEBOSH General Certificate Excellent communication skills Proficient skills in MS Office Word, PowerPoint Education to a A Level standard Knowledge of creating and monitoring budgets The Perks Discretionary annual bonus Company pension scheme 25 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools. Access to our Confidential Helpline is available to be used by you and your family.
Mar 28, 2024
Full time
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity There is an excellent opportunity for a FM HSE Advisor to be a vital part of our new Telford office. As the FM HSE Advisor, your key responsibilities will include providing comprehensive support to the Head of FM, ensuring that all health and safety documentation, policies, and procedures are meticulously reviewed, regularly updated, and fully compliant with the latest regulations. Moreover, you will play a crucial role in overseeing and coordinating both Facilities Management and Health and Safety initiative. You'll be: Delivering FM and Health & Safety within Diligenta to budget, be the main point of contact for FM & H&S issues within nominated sites Coordinating Emergency Response arrangements arrange appointments and training for First Aiders, Fire Marshals, DSE assessors, Manual Handling Operators, and general H&S awareness. Supporting the Head of FM as required, ensure all H&S documentation including Policies and Procedures are frequently reviewed, updated and compliant with latest regulations. Coordinating office moves and update spreadsheets as required. Assisting Head of FM and HSE Delivery Manager with client meetings on client managed sites You should apply if you have: A NEBOSH General Certificate Excellent communication skills Proficient skills in MS Office Word, PowerPoint Education to a A Level standard Knowledge of creating and monitoring budgets The Perks Discretionary annual bonus Company pension scheme 25 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools. Access to our Confidential Helpline is available to be used by you and your family.
Principal Designer/CDM Advisor £35,000 to £45,000 My Client are a multidiscipline practice of professional and construction consultants. The successful candidate will have the relevant experience to be able to undertake the Principal Designer/CDM Advisor role. You will plan, manage, monitor, and coordinate health and safety in the pre-construction phase taking account of relevant information (such as click apply for full job details
Mar 28, 2024
Full time
Principal Designer/CDM Advisor £35,000 to £45,000 My Client are a multidiscipline practice of professional and construction consultants. The successful candidate will have the relevant experience to be able to undertake the Principal Designer/CDM Advisor role. You will plan, manage, monitor, and coordinate health and safety in the pre-construction phase taking account of relevant information (such as click apply for full job details
Jackson Civil Engineering is dynamic, innovative and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life and to support this we promote a healthy, productive and flexible working environment that respects work-life balance. Here at Jackson we are a big believer that happy people do a good job and we are now looking to expand our QHSE Team! We now have an exciting opportunity for a Quality, Health, Safety & Environment (QHSE) Adviser to work in in one of our regions, ideally you will be located close to the West Midlands. Travelling to various sites is essential for this role so a full UK driving licence will be needed. The main purpose of this role is to provide quality, health, safety and environmental advice and support across the company. The Main Duties for this role are: Working in partnership with our operations team Undertaking monthly site QHSE inspections Building excellent working relationships with our clients and partners Inspiring best practice within the company Driving positive QHSE behaviours Investigating incidents and recommending actions to prevent recurrence Promoting compliance with our quality, health, safety and environmental policies and company procedures. Are you the person we are looking for? The ideal candidate will be a confident communicator who is flexible and willing to multi task and react to work demands with excellent analytical and problem solving skills. This role would suit someone who has experience in a QHSE role in construction/civil engineering and is looking to progress their career within an established and experienced team. The ideal candidate will also have an IOSH/NEBOSH General Certificate in Occupational Health and Safety, ideally combined with a National Certificate in Construction. We will encourage progression to achieve Chartered status in time if required. Knowledge and experience of the following would also be beneficial: ISO 45001, ISO 9001 & ISO 14001 Incident investigation Internal auditing Excellent benefits package and personal development opportunities: We don t just offer a great place to work with a supportive, family atmosphere. We also offer: Life assurance cover (4x annual salary) Company car Hybrid Working Company pension scheme 25 days holiday plus bank holidays (with an option of buying more holiday) Extensive training programmes Cycle-to-work scheme Employee Assistance Programme Employee benefits platform Free on-site parking Company social calendar Regular fun days and a broad range of charity events A supportive business that genuinely wants to help you progress in your career. Candidates must be eligible to live and work in the UK. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process. Please do let us know if you require any additional assistance or adjustments. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within two weeks please note that on this occasion your application has not been successful.
Mar 28, 2024
Full time
Jackson Civil Engineering is dynamic, innovative and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life and to support this we promote a healthy, productive and flexible working environment that respects work-life balance. Here at Jackson we are a big believer that happy people do a good job and we are now looking to expand our QHSE Team! We now have an exciting opportunity for a Quality, Health, Safety & Environment (QHSE) Adviser to work in in one of our regions, ideally you will be located close to the West Midlands. Travelling to various sites is essential for this role so a full UK driving licence will be needed. The main purpose of this role is to provide quality, health, safety and environmental advice and support across the company. The Main Duties for this role are: Working in partnership with our operations team Undertaking monthly site QHSE inspections Building excellent working relationships with our clients and partners Inspiring best practice within the company Driving positive QHSE behaviours Investigating incidents and recommending actions to prevent recurrence Promoting compliance with our quality, health, safety and environmental policies and company procedures. Are you the person we are looking for? The ideal candidate will be a confident communicator who is flexible and willing to multi task and react to work demands with excellent analytical and problem solving skills. This role would suit someone who has experience in a QHSE role in construction/civil engineering and is looking to progress their career within an established and experienced team. The ideal candidate will also have an IOSH/NEBOSH General Certificate in Occupational Health and Safety, ideally combined with a National Certificate in Construction. We will encourage progression to achieve Chartered status in time if required. Knowledge and experience of the following would also be beneficial: ISO 45001, ISO 9001 & ISO 14001 Incident investigation Internal auditing Excellent benefits package and personal development opportunities: We don t just offer a great place to work with a supportive, family atmosphere. We also offer: Life assurance cover (4x annual salary) Company car Hybrid Working Company pension scheme 25 days holiday plus bank holidays (with an option of buying more holiday) Extensive training programmes Cycle-to-work scheme Employee Assistance Programme Employee benefits platform Free on-site parking Company social calendar Regular fun days and a broad range of charity events A supportive business that genuinely wants to help you progress in your career. Candidates must be eligible to live and work in the UK. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process. Please do let us know if you require any additional assistance or adjustments. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within two weeks please note that on this occasion your application has not been successful.
Role Purpose: As a Business Development Director at IHG you will play a pivotal role in managing and coordinating our sales, marketing and new business teams, driving our growth strategies, identifying new business opportunities, and fostering key partnerships. Key Tasks and Responsibilities: Develop and implement strategic plans to expand the company's customer base and market presence. Manage our customer/ leads/ pipeline and create, maintain and manage databases - ensure a long-term plan for sales database through suitable software platform/ CRM approach. Lead the business development team to achieve ambitious sales targets and revenue goals. Ensure our business development is structured to meet our sales and strategic growth targets and assist in recruiting talented staff to fill international sales and business development positions. Identify and nurture relationships with potential clients, and work with COO and CEO negotiating contracts and closing deals worldwide. Initiate and chair regular new business meetings providing monthly reports for COO and Board Liaise with UKEF, lending banks, government officials, Dept of Business & Trade (DBT), overseas government representatives including Ambassadors and High Commissioners and other stakeholders. Liaise with IHG's Marketing Director re IHG's marketing, websites, social media, brochures and presentations. Attend and host events e.g. IHG stand at Arab Health, Diplomat Breakfasts etc Identify funding mechanisms, budgets, and assist to close contracts with new clients. Conduct market research to identify emerging trends and opportunities for innovation. Keep current with the UKEF, DBT and NHS including attending events, webinars and roadshows. Develop strategic and collaborative relationships with key NHS contacts and Healthcare England. Ensure a collaborative cross-functional approach with IHG personnel including IHG Medical Advisory Board, marketing, product development, and other teams to ensure alignment in execution of business strategies. Provide insights and recommendations to senior management based on market analysis and business performance metrics. Monitor industry changes and competitor activity to adapt strategies accordingly. Analyse competitor data and performance across healthcare sectors. Policies and Procedures : Adhere to all company and departmental policy and procedure. Comply with statutory and company health and safety policies. Attend weekly/monthly departmental meetings as required. Ensure annual appraisals, job chats and job reviews are completed in line with company policy. Attend meetings and training as required. Ensure regular and appropriate communication with other departments to maintain a courteous and professional relationship. Undertake any other reasonable tasks allocated by the Senior Management. Key Skills: Bachelor's degree in Business Administration, Marketing, or related field; MBA or equivalent preferred. Proven track record of successful global business development, sales, or related experience within the healthcare consultancy, management and capital projects sector. Healthcare knowledge preferred and advantageous but not essential for the right candidate. Innovative approach bringing a unique approach per project/ lead. Strong leadership skills with the ability to motivate and guide a high-performing team. Exceptional communication, negotiation, and presentation abilities. Strategic thinker with the capacity to analyse complex data and make informed decisions. Demonstrated ability to build and maintain strong relationships with clients and partners. Willingness to frequently travel for work. Fluency in a 2 nd language (preferably Spanish, French or Arabic) would be preferred. This job description covers the main objectives, responsibilities, and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.
Mar 28, 2024
Full time
Role Purpose: As a Business Development Director at IHG you will play a pivotal role in managing and coordinating our sales, marketing and new business teams, driving our growth strategies, identifying new business opportunities, and fostering key partnerships. Key Tasks and Responsibilities: Develop and implement strategic plans to expand the company's customer base and market presence. Manage our customer/ leads/ pipeline and create, maintain and manage databases - ensure a long-term plan for sales database through suitable software platform/ CRM approach. Lead the business development team to achieve ambitious sales targets and revenue goals. Ensure our business development is structured to meet our sales and strategic growth targets and assist in recruiting talented staff to fill international sales and business development positions. Identify and nurture relationships with potential clients, and work with COO and CEO negotiating contracts and closing deals worldwide. Initiate and chair regular new business meetings providing monthly reports for COO and Board Liaise with UKEF, lending banks, government officials, Dept of Business & Trade (DBT), overseas government representatives including Ambassadors and High Commissioners and other stakeholders. Liaise with IHG's Marketing Director re IHG's marketing, websites, social media, brochures and presentations. Attend and host events e.g. IHG stand at Arab Health, Diplomat Breakfasts etc Identify funding mechanisms, budgets, and assist to close contracts with new clients. Conduct market research to identify emerging trends and opportunities for innovation. Keep current with the UKEF, DBT and NHS including attending events, webinars and roadshows. Develop strategic and collaborative relationships with key NHS contacts and Healthcare England. Ensure a collaborative cross-functional approach with IHG personnel including IHG Medical Advisory Board, marketing, product development, and other teams to ensure alignment in execution of business strategies. Provide insights and recommendations to senior management based on market analysis and business performance metrics. Monitor industry changes and competitor activity to adapt strategies accordingly. Analyse competitor data and performance across healthcare sectors. Policies and Procedures : Adhere to all company and departmental policy and procedure. Comply with statutory and company health and safety policies. Attend weekly/monthly departmental meetings as required. Ensure annual appraisals, job chats and job reviews are completed in line with company policy. Attend meetings and training as required. Ensure regular and appropriate communication with other departments to maintain a courteous and professional relationship. Undertake any other reasonable tasks allocated by the Senior Management. Key Skills: Bachelor's degree in Business Administration, Marketing, or related field; MBA or equivalent preferred. Proven track record of successful global business development, sales, or related experience within the healthcare consultancy, management and capital projects sector. Healthcare knowledge preferred and advantageous but not essential for the right candidate. Innovative approach bringing a unique approach per project/ lead. Strong leadership skills with the ability to motivate and guide a high-performing team. Exceptional communication, negotiation, and presentation abilities. Strategic thinker with the capacity to analyse complex data and make informed decisions. Demonstrated ability to build and maintain strong relationships with clients and partners. Willingness to frequently travel for work. Fluency in a 2 nd language (preferably Spanish, French or Arabic) would be preferred. This job description covers the main objectives, responsibilities, and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.
Landmarc Support Services Limited
Thetford, Norfolk
Landmarc Support Services is offering an exciting opportunity for a Dangerous Substances and Explosive Atmosphere Regulations (DSEAR) Administrator at West Tofts Camp in Thetford, Norfolk. As a Administrator, you will play a vital role in providing comprehensive management information to ensure contract delivery. We are looking for someone who is proactive, able to meet the customer s needs and can communicate effectively with stakeholders of all levels. The ideal candidate will have a technical understanding of the Built Estate, particularly in DSEAR. Don't miss out on this fantastic opportunity to join our growing team. Apply now and take the next step in your career! Package Description Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others: Pension Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee s salary. Holiday Employees are entitled to 25 days pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas. Annual leave allowance will increase in recognition of your continued service. Holiday purchase purchase up to 10 more days holiday to use throughout the year. Other benefits Edenred employee savings scheme Annual salary review, in consultation with the recognised Trade Unions Life assurance insured for three times your annual salary, to help the loved ones Reimbursement of professional fees and on-going training Health Cash Plan All employees can join. You can also add up to four children under the age of 24 to your policy Family friendly policy Sick pay - After 6 months of service Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder Main Responsibilities Support the Dangerous Substances and Explosive Atmosphere Regulations (DSEAR) Advisor in maintaining a database of current policies Prioritising own workload in an organised manner while balancing multiple priorities and deadlines To use a variety of office equipment and technology as required Use bespoke software and web-based information systems Data capture and analysis Work order reporting and processing Produce and coordinate reports Auditing records Manage administration tasks Liaise with all stakeholders to ensure effective contract delivery The Ideal Candidate Have a degree of technical understanding of aspects of the built estate, including DSEAR, Asbestos, Legionella and Risk Assessments Computer literate with a good understanding of Microsoft packages such as Word, Excel and Outlook Experience of using Computer Aided Facility Management (CAFM)/Maximo software (desirable) Ability to use bespoke and off the shelf software packages A Level 3 qualification such as NVQ/HND in a Business Management or People Management equivalent (desirable) Excellent knowledge of Health and Safety - IOSH Managing Safely qualification (desirable) Effective people skills to assist, engage and work alongside other members of the team Experience of communicating with stakeholders and supporting with technical issues Ability to work well under pressure and work to tight deadlines in a fast-paced environment Must hold Valid UK Driving Licence (essential) About The Company Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.
Mar 28, 2024
Full time
Landmarc Support Services is offering an exciting opportunity for a Dangerous Substances and Explosive Atmosphere Regulations (DSEAR) Administrator at West Tofts Camp in Thetford, Norfolk. As a Administrator, you will play a vital role in providing comprehensive management information to ensure contract delivery. We are looking for someone who is proactive, able to meet the customer s needs and can communicate effectively with stakeholders of all levels. The ideal candidate will have a technical understanding of the Built Estate, particularly in DSEAR. Don't miss out on this fantastic opportunity to join our growing team. Apply now and take the next step in your career! Package Description Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others: Pension Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee s salary. Holiday Employees are entitled to 25 days pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas. Annual leave allowance will increase in recognition of your continued service. Holiday purchase purchase up to 10 more days holiday to use throughout the year. Other benefits Edenred employee savings scheme Annual salary review, in consultation with the recognised Trade Unions Life assurance insured for three times your annual salary, to help the loved ones Reimbursement of professional fees and on-going training Health Cash Plan All employees can join. You can also add up to four children under the age of 24 to your policy Family friendly policy Sick pay - After 6 months of service Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder Main Responsibilities Support the Dangerous Substances and Explosive Atmosphere Regulations (DSEAR) Advisor in maintaining a database of current policies Prioritising own workload in an organised manner while balancing multiple priorities and deadlines To use a variety of office equipment and technology as required Use bespoke software and web-based information systems Data capture and analysis Work order reporting and processing Produce and coordinate reports Auditing records Manage administration tasks Liaise with all stakeholders to ensure effective contract delivery The Ideal Candidate Have a degree of technical understanding of aspects of the built estate, including DSEAR, Asbestos, Legionella and Risk Assessments Computer literate with a good understanding of Microsoft packages such as Word, Excel and Outlook Experience of using Computer Aided Facility Management (CAFM)/Maximo software (desirable) Ability to use bespoke and off the shelf software packages A Level 3 qualification such as NVQ/HND in a Business Management or People Management equivalent (desirable) Excellent knowledge of Health and Safety - IOSH Managing Safely qualification (desirable) Effective people skills to assist, engage and work alongside other members of the team Experience of communicating with stakeholders and supporting with technical issues Ability to work well under pressure and work to tight deadlines in a fast-paced environment Must hold Valid UK Driving Licence (essential) About The Company Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.