The vacancy We are seeking a dedicated Facilities Manager to oversee our Maintenance and Caretaking team. In this role, you will manage day-to-day operations, prioritising tasks and allocating resources efficiently. Your leadership will ensure the team meets performance standards, fosters clear communication, and adheres to operational procedures. Key Responsibilities: Organise and deliver a comprehensive planned maintenance programme, collaborating closely with the Estates Manager to ensure optimal campus functionality. Proactive management of building services and prompt reporting of any defects or damages will be essential. Maintain a responsive service to meet operational demands, promptly addressing reactive maintenance requests. You will coordinate evacuation procedures and ensure effective communication through two-way radio contact, guaranteeing swift resolution of issues. Oversee on-site contractor services to ensure adherence to performance requirements and safety protocols. Your attention to detail will be critical in monitoring contractor activity, managing risk assessments, and maintaining comprehensive documentation. Qualifications and Skills: Proven experience in facilities management or a related field. Strong leadership abilities with excellent communication and organisational skills. Proficiency in developing and implementing maintenance programmes. Knowledge of health and safety regulations and risk assessment procedures. Ability to adapt to changing priorities and work effectively under pressure. Join our team and contribute to maintaining high standards of facilities management within DN Colleges Group. Apply now to make a difference in our dynamic educational environment. As part of the recruitment process and in-line with keeping children safe in education we will conduct social media checks on candidates that are shortlisted. Closing date: 19th April. About us At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do. Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally Our values This vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities. These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day. Ambition To achieve the highest standards. Support A caring, safe and inclusive environment. Partnership Collaborative working to achieve shared goals. Innovation We use our initiative and are agile in finding creative solutions. Responsibility We take individual and collective responsibility. Equality We work with integrity and are open, honest and respectful of each other.
Apr 18, 2024
Full time
The vacancy We are seeking a dedicated Facilities Manager to oversee our Maintenance and Caretaking team. In this role, you will manage day-to-day operations, prioritising tasks and allocating resources efficiently. Your leadership will ensure the team meets performance standards, fosters clear communication, and adheres to operational procedures. Key Responsibilities: Organise and deliver a comprehensive planned maintenance programme, collaborating closely with the Estates Manager to ensure optimal campus functionality. Proactive management of building services and prompt reporting of any defects or damages will be essential. Maintain a responsive service to meet operational demands, promptly addressing reactive maintenance requests. You will coordinate evacuation procedures and ensure effective communication through two-way radio contact, guaranteeing swift resolution of issues. Oversee on-site contractor services to ensure adherence to performance requirements and safety protocols. Your attention to detail will be critical in monitoring contractor activity, managing risk assessments, and maintaining comprehensive documentation. Qualifications and Skills: Proven experience in facilities management or a related field. Strong leadership abilities with excellent communication and organisational skills. Proficiency in developing and implementing maintenance programmes. Knowledge of health and safety regulations and risk assessment procedures. Ability to adapt to changing priorities and work effectively under pressure. Join our team and contribute to maintaining high standards of facilities management within DN Colleges Group. Apply now to make a difference in our dynamic educational environment. As part of the recruitment process and in-line with keeping children safe in education we will conduct social media checks on candidates that are shortlisted. Closing date: 19th April. About us At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do. Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally Our values This vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities. These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day. Ambition To achieve the highest standards. Support A caring, safe and inclusive environment. Partnership Collaborative working to achieve shared goals. Innovation We use our initiative and are agile in finding creative solutions. Responsibility We take individual and collective responsibility. Equality We work with integrity and are open, honest and respectful of each other.
The vacancy We are seeking a dedicated Facilities Manager to oversee our Maintenance and Caretaking team. In this role, you will manage day-to-day operations, prioritising tasks and allocating resources efficiently. Your leadership will ensure the team meets performance standards, fosters clear communication, and adheres to operational procedures. Key Responsibilities: Organise and deliver a comprehensive planned maintenance programme, collaborating closely with the Estates Manager to ensure optimal campus functionality. Proactive management of building services and prompt reporting of any defects or damages will be essential. Maintain a responsive service to meet operational demands, promptly addressing reactive maintenance requests. You will coordinate evacuation procedures and ensure effective communication through two-way radio contact, guaranteeing swift resolution of issues. Oversee on-site contractor services to ensure adherence to performance requirements and safety protocols. Your attention to detail will be critical in monitoring contractor activity, managing risk assessments, and maintaining comprehensive documentation. Qualifications and Skills: Proven experience in facilities management or a related field. Strong leadership abilities with excellent communication and organisational skills. Proficiency in developing and implementing maintenance programmes. Knowledge of health and safety regulations and risk assessment procedures. Ability to adapt to changing priorities and work effectively under pressure. Join our team and contribute to maintaining high standards of facilities management within DN Colleges Group. Apply now to make a difference in our dynamic educational environment. As part of the recruitment process and in-line with keeping children safe in education we will conduct social media checks on candidates that are shortlisted. Closing date: 19th April. About us At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do. Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally Our values This vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities. These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day. Ambition To achieve the highest standards. Support A caring, safe and inclusive environment. Partnership Collaborative working to achieve shared goals. Innovation We use our initiative and are agile in finding creative solutions. Responsibility We take individual and collective responsibility. Equality We work with integrity and are open, honest and respectful of each other.
Apr 18, 2024
Full time
The vacancy We are seeking a dedicated Facilities Manager to oversee our Maintenance and Caretaking team. In this role, you will manage day-to-day operations, prioritising tasks and allocating resources efficiently. Your leadership will ensure the team meets performance standards, fosters clear communication, and adheres to operational procedures. Key Responsibilities: Organise and deliver a comprehensive planned maintenance programme, collaborating closely with the Estates Manager to ensure optimal campus functionality. Proactive management of building services and prompt reporting of any defects or damages will be essential. Maintain a responsive service to meet operational demands, promptly addressing reactive maintenance requests. You will coordinate evacuation procedures and ensure effective communication through two-way radio contact, guaranteeing swift resolution of issues. Oversee on-site contractor services to ensure adherence to performance requirements and safety protocols. Your attention to detail will be critical in monitoring contractor activity, managing risk assessments, and maintaining comprehensive documentation. Qualifications and Skills: Proven experience in facilities management or a related field. Strong leadership abilities with excellent communication and organisational skills. Proficiency in developing and implementing maintenance programmes. Knowledge of health and safety regulations and risk assessment procedures. Ability to adapt to changing priorities and work effectively under pressure. Join our team and contribute to maintaining high standards of facilities management within DN Colleges Group. Apply now to make a difference in our dynamic educational environment. As part of the recruitment process and in-line with keeping children safe in education we will conduct social media checks on candidates that are shortlisted. Closing date: 19th April. About us At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do. Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally Our values This vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities. These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day. Ambition To achieve the highest standards. Support A caring, safe and inclusive environment. Partnership Collaborative working to achieve shared goals. Innovation We use our initiative and are agile in finding creative solutions. Responsibility We take individual and collective responsibility. Equality We work with integrity and are open, honest and respectful of each other.
Community Centre Manager London Bridge Up to £45,000 Hyde is looking to recruit a Community Centre Manager. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Community Centre Manager at Hyde you will primarily be responsible for managing Hyde's community assets, fostering partnerships, securing financial support and implementing projects that align with Hyde's mission and the needs of the community. Responsibilities Proactively source and build relationships with local external stakeholders, resident representatives and others to understand local challenges, identify emerging issues and inform project design. Maintain relationships with local and regional bodies to open up opportunities for delivery of projects that benefit residents and the business. Develop projects that respond to community and business needs and fall in line with the overall strategy for social and economic investment that targets Hyde's higher need neighbourhoods. Identify and recommend potential opportunities, develop proposals for new projects and build related partnerships. Manage and monitor the efficacy of projects to ensure that outcomes are met and impact evidenced. Skills and Experience Required Essential: Previous experience of managing, or supporting others to manage community assets / facilities. Previous experience of working with community partners to deliver projects (e.g. Local Government departments, Regional agencies, other Resident Social Landlords RSL , schools, colleges, training providers, community safety partners, social enterprises, businesses and voluntary sector organisations). Project Management experience. Desirable: Previous experience of working in a housing association and/or local authority. Experience managing consortia / partnership networks. Experience in business development and / or capacity building community organisations and partners Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days
Apr 18, 2024
Full time
Community Centre Manager London Bridge Up to £45,000 Hyde is looking to recruit a Community Centre Manager. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Community Centre Manager at Hyde you will primarily be responsible for managing Hyde's community assets, fostering partnerships, securing financial support and implementing projects that align with Hyde's mission and the needs of the community. Responsibilities Proactively source and build relationships with local external stakeholders, resident representatives and others to understand local challenges, identify emerging issues and inform project design. Maintain relationships with local and regional bodies to open up opportunities for delivery of projects that benefit residents and the business. Develop projects that respond to community and business needs and fall in line with the overall strategy for social and economic investment that targets Hyde's higher need neighbourhoods. Identify and recommend potential opportunities, develop proposals for new projects and build related partnerships. Manage and monitor the efficacy of projects to ensure that outcomes are met and impact evidenced. Skills and Experience Required Essential: Previous experience of managing, or supporting others to manage community assets / facilities. Previous experience of working with community partners to deliver projects (e.g. Local Government departments, Regional agencies, other Resident Social Landlords RSL , schools, colleges, training providers, community safety partners, social enterprises, businesses and voluntary sector organisations). Project Management experience. Desirable: Previous experience of working in a housing association and/or local authority. Experience managing consortia / partnership networks. Experience in business development and / or capacity building community organisations and partners Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days
CBRE is the world's leading commercial real estate services firm. With approximately 39,000 employees, the company serves real estate owners, investors and occupiers through more than 300 offices worldwide. The company's core services include property sales, leasing and management; corporate services; facilities and project management; investment management; capital markets; appraisal and valuation; research; and consulting. Job Summary Workplace Experience Coordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and coordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Senior Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Apr 18, 2024
Full time
CBRE is the world's leading commercial real estate services firm. With approximately 39,000 employees, the company serves real estate owners, investors and occupiers through more than 300 offices worldwide. The company's core services include property sales, leasing and management; corporate services; facilities and project management; investment management; capital markets; appraisal and valuation; research; and consulting. Job Summary Workplace Experience Coordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and coordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Senior Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
A great opportunity has become available for a reliable and skilled Facilities Assistant / Handyperson to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £29,120 per annum and excellent benefits. Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. With a focus on delivering exceptional service to our clients and customers, the Facilities Assistant / Handyperson position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. Our Company values We take pride in everything we do - Which means we expect all our employees to: Present a professional appearance at all times Keep your vehicle clean and tidy at all times Keep your work area safe, tidy and well organised Deliver a high standard of work at all times We have Integrity, built-in Our Company Benefits: 31 days annual leave rising to 36 days with length of service (including bank holidays) We offer a flexible scheme to buy or sell up to 5 days of annual leave per year Company sick pay after 12 months length of service Life Insurance Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice Cycle to Work Scheme Discounted Gym Membership Employee recognition scheme Length of Service Rewards Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee) Our Employee Assistance Programme to support all staff You will be issued your own company vehicle and fuel card Full uniform and safety equipment is provided Access to a tool loan for all trade staff Refer a Friend scheme Key responsibilities as our Facilities Assistant / Handyperson will include: Carry out minor fabric and decorating repairs Undertake porterage tasks including moving equipment and erecting signage & barriers Be the second person on 2 person jobs alongside an engineer To ensure that the quality of work always meets the highest possible standards Support all trades to deliver a professional and safe maintenance and repairs service Respond swiftly to all emergency situations and resolve them efficiently Keep the customer/office up to date with progress and plans Undertake all work efficiently and cost effectively, minimising non-productive time wherever Apply applicable Health & Safety rules in all you do, using risk assessments, method statements and PPE when needed Maintain tools, plant, and equipment in a safe, clean and workable condition Using your PDA maintain accurate records of works undertaken with photographic evidence as necessary, reporting any difficulties encountered to the Service Manager and /or Supervisor Assistance with or completion of gutter cleaning and drain clearance tasks Carry out regular RPM tasks Be willing to work additional hours to the requirements of the client on an ad hoc basis To work within the Mountjoy group and assist other contracts as directed by the Contract Manager as and when the business dictates if necessary What we are looking for in our Facilities Assistant / Handyperson: Full current driving licence A minimum of 2 years working experience in a similar role Able to use the phone or PDA to communicate effectively, explaining yourself clearly and concisely understanding what information you need or need to provide. Be comfortable in dealing with residents / building representatives and always remain professional Understand the need to complete outstanding pieces of work and deal with work, completely and in one go Have an organised approach to meet the demands of Mountjoy in an effective and timely manner Be a team player ensuring lessons learnt, and good practices are shared amongst the team for future benefit of the service Be proactive in identifying your development needs and doing something to overcome them Have a practical approach to health and safety, ensuring that you and others are safe at all times A problem solver and be able to work out what is a proportionate and necessary repair, learning from your previous experiences Able to self-manage and be self-motivated, prioritizing and programming work in the most efficient manner Able to use knowledge and judgement to make the right decisions and find effective solutions to problems Have knowledge of the materials and methods used in the building and maintenance industry Excellent customer service skills If you feel you have the skills and experience to become our Facilities Assistant / Handyperson then please click apply now We d love to hear from you! Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association. It is a further requirement that all staff must pass a DBS check.
Apr 18, 2024
Full time
A great opportunity has become available for a reliable and skilled Facilities Assistant / Handyperson to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £29,120 per annum and excellent benefits. Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. With a focus on delivering exceptional service to our clients and customers, the Facilities Assistant / Handyperson position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. Our Company values We take pride in everything we do - Which means we expect all our employees to: Present a professional appearance at all times Keep your vehicle clean and tidy at all times Keep your work area safe, tidy and well organised Deliver a high standard of work at all times We have Integrity, built-in Our Company Benefits: 31 days annual leave rising to 36 days with length of service (including bank holidays) We offer a flexible scheme to buy or sell up to 5 days of annual leave per year Company sick pay after 12 months length of service Life Insurance Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice Cycle to Work Scheme Discounted Gym Membership Employee recognition scheme Length of Service Rewards Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee) Our Employee Assistance Programme to support all staff You will be issued your own company vehicle and fuel card Full uniform and safety equipment is provided Access to a tool loan for all trade staff Refer a Friend scheme Key responsibilities as our Facilities Assistant / Handyperson will include: Carry out minor fabric and decorating repairs Undertake porterage tasks including moving equipment and erecting signage & barriers Be the second person on 2 person jobs alongside an engineer To ensure that the quality of work always meets the highest possible standards Support all trades to deliver a professional and safe maintenance and repairs service Respond swiftly to all emergency situations and resolve them efficiently Keep the customer/office up to date with progress and plans Undertake all work efficiently and cost effectively, minimising non-productive time wherever Apply applicable Health & Safety rules in all you do, using risk assessments, method statements and PPE when needed Maintain tools, plant, and equipment in a safe, clean and workable condition Using your PDA maintain accurate records of works undertaken with photographic evidence as necessary, reporting any difficulties encountered to the Service Manager and /or Supervisor Assistance with or completion of gutter cleaning and drain clearance tasks Carry out regular RPM tasks Be willing to work additional hours to the requirements of the client on an ad hoc basis To work within the Mountjoy group and assist other contracts as directed by the Contract Manager as and when the business dictates if necessary What we are looking for in our Facilities Assistant / Handyperson: Full current driving licence A minimum of 2 years working experience in a similar role Able to use the phone or PDA to communicate effectively, explaining yourself clearly and concisely understanding what information you need or need to provide. Be comfortable in dealing with residents / building representatives and always remain professional Understand the need to complete outstanding pieces of work and deal with work, completely and in one go Have an organised approach to meet the demands of Mountjoy in an effective and timely manner Be a team player ensuring lessons learnt, and good practices are shared amongst the team for future benefit of the service Be proactive in identifying your development needs and doing something to overcome them Have a practical approach to health and safety, ensuring that you and others are safe at all times A problem solver and be able to work out what is a proportionate and necessary repair, learning from your previous experiences Able to self-manage and be self-motivated, prioritizing and programming work in the most efficient manner Able to use knowledge and judgement to make the right decisions and find effective solutions to problems Have knowledge of the materials and methods used in the building and maintenance industry Excellent customer service skills If you feel you have the skills and experience to become our Facilities Assistant / Handyperson then please click apply now We d love to hear from you! Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association. It is a further requirement that all staff must pass a DBS check.
The Royal Docks is undergoing an exciting transformation. Once London's gateway to the world, today the area is re-emerging as a major new residential, business and visitor destination. Cultural placemaking is key to the area's regeneration and forms one of three pillars in the refreshed Royal Docks Delivery Plan (). Centre stage is a bold ambition to be London's Cultural Engine, a world-class creative production centre that is internationally renowned for its distinctive and authentic cultural programme, making the Royal Docks an irresistible place to live, work and visit. We are looking for an inspiring and resourceful Cultural Placemaking Manager to join our Culture and Activation Team. Reporting to the Head of Cultural Programme and Partnerships, the Cultural Placemaking Manager is one of two managers in the team, the other being the Creative Programmer who leads on Royal Docks Teams' cultural programme. The Cultural Placemaking Manager is a new post and an exciting addition to the team. Working with cultural stakeholders across the Royal Docks, and with colleagues from the wider Royal Docks Team including Economic Development, Place and Marketing, you will support the development and cultural activation of Royal Docks neighbourhoods. The focus of your work will be on maximising a cohesive cultural offer in the Royal Docks which boosts the visitor economy, always ensuring the prominence of the Royal Docks' distinctive cultural vision and community wealth building principles. You will develop opportunities across cultural partners' offers, attract events and longer-term cultural projects to the area, and generate and produce Royal Docks events, installations and programme frameworks. You will manage an Event Producer and will oversee and advise on the design and delivery of safe, high-quality Royal Docks events. You will need a proven track record of successful development, management, and delivery of place based cultural programmes and initiatives, and experience of developing collaborative, productive partnerships with cultural and creative organisations, cohesive programming, and collaborating on marketing and PR campaigns. Senior experience of event management, licencing, health and safety and production is essential. Principal accountabilities Support the Head of the Cultural Programme and Partnerships with the ongoing development and implementation of the Royal Docks' Cultural Placemaking Strategy Work within a multi-disciplinary Royal Docks Team on the development and long-term place-based approach to culture and creative placemaking in key Royal Docks neighbourhoods Collaborate with Royal Docks cultural partners and creative workspace facilities, to engineer the area's developing programme, boosting local engagement, place awareness, and visitor footfall Promote the Royal Docks as a venue for events and activities, and collaborate with colleagues, landlords and developers on meanwhile plans for key Royal Docks sites Develop and produce Royal Docks Team events, projects, and installations in the public realm, and programming frameworks that support the burgeoning culture and leisure ecosystem Embed the Royal Docks Team's cultural vision and community engagement across all projects. Oversee and advise on the design and delivery of safe, high quality Royal Docks events If you would like to know more about the role please contact us to arrange to join an online briefing/Q&A session on Friday 19 April from 3-4pm. The session will be recorded. If you are unable to attend but would like a recording after the session this can be made available to you. PERSON SPECIFICATION Technical requirements/experience/qualifications Significant experience in successfully managing the development, delivery and evaluation of place based cultural programmes and initiatives Evidence of building successful creative collaborations, professional and operational relationships with a wide and diverse range of cultural organisations, regional stakeholders and creatives. Experience in collaborating with marketing teams on audience development strategies, and long-term and project-based marketing and PR campaigns Significant knowledge of event management, safety, licencing and risk assessment. Experience of financial management, procurement, and contract management. Fundraising experience desirable. Behavioural competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals Level three indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Problem Solving .is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions Level three indicators of effective performance Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE).
Apr 18, 2024
Full time
The Royal Docks is undergoing an exciting transformation. Once London's gateway to the world, today the area is re-emerging as a major new residential, business and visitor destination. Cultural placemaking is key to the area's regeneration and forms one of three pillars in the refreshed Royal Docks Delivery Plan (). Centre stage is a bold ambition to be London's Cultural Engine, a world-class creative production centre that is internationally renowned for its distinctive and authentic cultural programme, making the Royal Docks an irresistible place to live, work and visit. We are looking for an inspiring and resourceful Cultural Placemaking Manager to join our Culture and Activation Team. Reporting to the Head of Cultural Programme and Partnerships, the Cultural Placemaking Manager is one of two managers in the team, the other being the Creative Programmer who leads on Royal Docks Teams' cultural programme. The Cultural Placemaking Manager is a new post and an exciting addition to the team. Working with cultural stakeholders across the Royal Docks, and with colleagues from the wider Royal Docks Team including Economic Development, Place and Marketing, you will support the development and cultural activation of Royal Docks neighbourhoods. The focus of your work will be on maximising a cohesive cultural offer in the Royal Docks which boosts the visitor economy, always ensuring the prominence of the Royal Docks' distinctive cultural vision and community wealth building principles. You will develop opportunities across cultural partners' offers, attract events and longer-term cultural projects to the area, and generate and produce Royal Docks events, installations and programme frameworks. You will manage an Event Producer and will oversee and advise on the design and delivery of safe, high-quality Royal Docks events. You will need a proven track record of successful development, management, and delivery of place based cultural programmes and initiatives, and experience of developing collaborative, productive partnerships with cultural and creative organisations, cohesive programming, and collaborating on marketing and PR campaigns. Senior experience of event management, licencing, health and safety and production is essential. Principal accountabilities Support the Head of the Cultural Programme and Partnerships with the ongoing development and implementation of the Royal Docks' Cultural Placemaking Strategy Work within a multi-disciplinary Royal Docks Team on the development and long-term place-based approach to culture and creative placemaking in key Royal Docks neighbourhoods Collaborate with Royal Docks cultural partners and creative workspace facilities, to engineer the area's developing programme, boosting local engagement, place awareness, and visitor footfall Promote the Royal Docks as a venue for events and activities, and collaborate with colleagues, landlords and developers on meanwhile plans for key Royal Docks sites Develop and produce Royal Docks Team events, projects, and installations in the public realm, and programming frameworks that support the burgeoning culture and leisure ecosystem Embed the Royal Docks Team's cultural vision and community engagement across all projects. Oversee and advise on the design and delivery of safe, high quality Royal Docks events If you would like to know more about the role please contact us to arrange to join an online briefing/Q&A session on Friday 19 April from 3-4pm. The session will be recorded. If you are unable to attend but would like a recording after the session this can be made available to you. PERSON SPECIFICATION Technical requirements/experience/qualifications Significant experience in successfully managing the development, delivery and evaluation of place based cultural programmes and initiatives Evidence of building successful creative collaborations, professional and operational relationships with a wide and diverse range of cultural organisations, regional stakeholders and creatives. Experience in collaborating with marketing teams on audience development strategies, and long-term and project-based marketing and PR campaigns Significant knowledge of event management, safety, licencing and risk assessment. Experience of financial management, procurement, and contract management. Fundraising experience desirable. Behavioural competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals Level three indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Problem Solving .is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions Level three indicators of effective performance Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE).
'Recruiting for your future success' Order Management Team Lead Negotiable Salary (DOE) Mon-Fri 8:30-5 (hybrid working) 25 days Excellent Company Culture & Benefits International Business Friendly, Supportive Team Our Client is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. These' products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas. Our Client is seeking an Order Management Team Lead for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for the business. You will work with established procedures and policies in a fast-paced environment besides a dynamic order entry team. Duties (include but are not limited to) Process product sales orders accurately according to standards While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner. Be an example of professionalism and high standards. Meet customer care goals and service levels for an exceptional customer experience. Identify areas of improvement and work with leaders to develop solutions and implement change. Handle shipping disputes and rush orders. Escalate customer discrepancies and provide suggestion on areas of improvement. Process credit card payments. Collaborate with finance regarding customer invoicing or credit disputes. Understand order processing and return procedures and policies Person Specification You possess strong business acumen. A Level or equivalent experience. 2 years in an order management position or related experience. You have experience with a CRM system (Netsuite considered an asset) You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional. You enjoy customer service and supporting a dynamic team of sales professionals. Effectively assist in the accurate and timely processing of product and service orders. You have sound mathematical skills to validate orders and assist our partners with their order inquires. You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools. You are organized, detail-oriented and can multi-task in a fast-paced environment. You are a team player who offers solutions and ideas to continually improve the business. You consider yourself highly collaborative and are proactive in your approach to customer issues. You are outgoing, courteous, ambitious, and present a professional demeanor. You are a go-getter with a positive attitude, wanting to make a difference within your team. You can be firm in your delivery of company policies while being empathetic to your team customer demands. 2nd language is advantageous DBS/criminal records check to be carried out by employer: Yes LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
Apr 16, 2024
Full time
'Recruiting for your future success' Order Management Team Lead Negotiable Salary (DOE) Mon-Fri 8:30-5 (hybrid working) 25 days Excellent Company Culture & Benefits International Business Friendly, Supportive Team Our Client is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. These' products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas. Our Client is seeking an Order Management Team Lead for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for the business. You will work with established procedures and policies in a fast-paced environment besides a dynamic order entry team. Duties (include but are not limited to) Process product sales orders accurately according to standards While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner. Be an example of professionalism and high standards. Meet customer care goals and service levels for an exceptional customer experience. Identify areas of improvement and work with leaders to develop solutions and implement change. Handle shipping disputes and rush orders. Escalate customer discrepancies and provide suggestion on areas of improvement. Process credit card payments. Collaborate with finance regarding customer invoicing or credit disputes. Understand order processing and return procedures and policies Person Specification You possess strong business acumen. A Level or equivalent experience. 2 years in an order management position or related experience. You have experience with a CRM system (Netsuite considered an asset) You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional. You enjoy customer service and supporting a dynamic team of sales professionals. Effectively assist in the accurate and timely processing of product and service orders. You have sound mathematical skills to validate orders and assist our partners with their order inquires. You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools. You are organized, detail-oriented and can multi-task in a fast-paced environment. You are a team player who offers solutions and ideas to continually improve the business. You consider yourself highly collaborative and are proactive in your approach to customer issues. You are outgoing, courteous, ambitious, and present a professional demeanor. You are a go-getter with a positive attitude, wanting to make a difference within your team. You can be firm in your delivery of company policies while being empathetic to your team customer demands. 2nd language is advantageous DBS/criminal records check to be carried out by employer: Yes LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
Regional Facilities Manager, 6 sites overseeing Hard and Soft Services FM. 2 year Contract, £44k - £47k. Your new company Hays Belfast are seeking an experienced Facilities Manager to work for our client, a public sector third level education provider with six sites in County Antrim. Your new role This is a contract position until March 2026. You will report to the Head of Estates and be responsible for the day-to-day Estates Management across all sites. You will manage a team of Facilities Managers and Caretakers spread across each site to deliver a coordinated approach to facilities management (i.e. maintenance, ppm, remedials, cleaning, catering, porterage, security etc.). In addition, the post holder would have oversight of any outsourced contracts in relation to the above. The postholder would not be directly responsible for Health & Safety but would work closely with the Health & Safety Manager. What you'll need to succeed Degree level qualification in a relevant discipline or equivalent relevant professional qualification in facility management.3 years' experience of Property Management within a multi-site, dispersed environment, including facilities management, security and risk reduction.Experience in the effective management of resources including experience of managing a budget of £3.5 million.A track record of motivating, leading and managing a successful team.Report writing and presentation of factual information, providing reports to board level. What you'll get in return This is a full-time, fixed term post until March 2026 Salary Band £44,428 - £47,420 per annum Annual Leave - 26 days per annum plus bank/public holidays. Minimum of 12 statutory & customary holidays.Location can be either Ballymena, Ballymoney, Coleraine, Magherafelt or Newtownabbey What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 15, 2024
Seasonal
Regional Facilities Manager, 6 sites overseeing Hard and Soft Services FM. 2 year Contract, £44k - £47k. Your new company Hays Belfast are seeking an experienced Facilities Manager to work for our client, a public sector third level education provider with six sites in County Antrim. Your new role This is a contract position until March 2026. You will report to the Head of Estates and be responsible for the day-to-day Estates Management across all sites. You will manage a team of Facilities Managers and Caretakers spread across each site to deliver a coordinated approach to facilities management (i.e. maintenance, ppm, remedials, cleaning, catering, porterage, security etc.). In addition, the post holder would have oversight of any outsourced contracts in relation to the above. The postholder would not be directly responsible for Health & Safety but would work closely with the Health & Safety Manager. What you'll need to succeed Degree level qualification in a relevant discipline or equivalent relevant professional qualification in facility management.3 years' experience of Property Management within a multi-site, dispersed environment, including facilities management, security and risk reduction.Experience in the effective management of resources including experience of managing a budget of £3.5 million.A track record of motivating, leading and managing a successful team.Report writing and presentation of factual information, providing reports to board level. What you'll get in return This is a full-time, fixed term post until March 2026 Salary Band £44,428 - £47,420 per annum Annual Leave - 26 days per annum plus bank/public holidays. Minimum of 12 statutory & customary holidays.Location can be either Ballymena, Ballymoney, Coleraine, Magherafelt or Newtownabbey What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Title: Visitor Experience Manager Reports to: Head of Visitor Experience Responsible for: Visitor Experience Officers, Visitor Experience Assistants, Visitor Experience Volunteers Salary: £29,000pa Employment: Permanent full-time contract. Hours: 40 per week Including some weekends and evenings Annual Leave: 25 days + bank holidays Bath Abbey Bath Abbey is a flourishing parish church in the heart of the UNESCO World Heritage City of Bath and a significant part of the city's rich heritage which reaches back to Roman times. Please visit our website for further information. While the geographical parish has only a small residential population, our congregation is a gathered community from all over the city and surrounding area. We also welcome over 500,000 regional, national and international visitors and worshippers each year. Bath Abbey has around 25 staff, around 50 choir members, over 200 volunteers and over 450 people in its congregation. Bath Abbey was built in 1499, is Grade 1 Listed and is the last great medieval church to be built in England. In addition to this building, the staff of Bath Abbey work from offices in Kingston Buildings next door, which is also home to the Abbey's Song School. Our Values, including Equality, Diversity & Inclusion Bath Abbey's core values are as follows: Welcoming - we open our hearts minds and doors to all people, and we offer a warm and inclusive welcome to everyone who visits or connects in any way with the Abbey. Sharing - we value teamwork and knowledge sharing. We listen to the views of others and are transparent, collaborative and responsible in how we deliver our roles. Cherishing - we care for all people, our planet and the culture and heritage of the Abbey. We show this in the way we make people feel, the empathy and support we offer, responding to cultural shifts and challenges, and altering our behaviours to live more sustainably. Not all of us can do the same things but what we uniquely do, we can do with great love. Flourishing - we encourage people to grow and so look to create a working environment that provides opportunities to learn, innovate and develop, so that we can be happy, fulfilled and successful in our roles. Bath Abbey is committed to treating our staff and our whole community with dignity and respect. We aim to represent diverse identities within our staff and our whole community whether this be by race, culture, religion, sexual orientation, gender, disability, or social background. We work to ensure that staff fulfil their potential within a proactive caring and loving environment. We aim to be a diverse and truly representative workplace and particularly welcome applications from people of UK Minority Ethnic/Global Majority Heritage. Overall purpose of the role Bath Abbey welcomes over 300,000 visitors a year. This role is responsible for delivering day to day visitor operations and ensuring a high-quality visitor experience. You will contribute to the financial stability of Bath Abbey by maximising income generation through admissions, guided tours and appropriate add on items. You will create a positive, professional and productive work environment for your team of staff and volunteers leading by example and supporting their learning and professional development. Who we're looking for We're looking for a highly organised manager with a proven track record in visitor operations and visitor experience; someone who adopts a "visitor first" approach and is a calm and supportive leader on the ground; someone with vision and imagination who will bring best practice and innovation to help us deliver on our aspirations and vision. Job Description The scope of the job is to: Ensure staff and volunteers provide a consistent high-quality visitor experience; from initial welcome to guided tours and public engagement opportunities to saying goodbye. Set, monitor and review quality standards in relation to customer service and delivery of tours. Regularly evaluate and improve the quality of the visitor experience taking into consideration visitor feedback. Regularly report on the financial performance of the team. Key Responsibilities Ensure all visitors receive a warm welcome to Bath Abbey. Ensure all staff and volunteers in your team have a strong knowledge of the visitor offer and are able to communicate this to our visitors. Work with the Facilities Manager to ensure all public areas are presented and maintained to a consistently high standard. Work with the Facilities Manager to review, implement and monitor all aspects of health and safety, first aid, security, risk assessments and emergency procedures relating to visitor operations. Monitor and respond to visitor feedback (including TripAdvisor) in a professional and timely manner. Ensure all Visitor Experience staff and volunteers are appropriately recruited, inducted, trained and developed. Line manage, coach and develop a team of Visitor Experience Officers, Visitor Experience Assistants and volunteers. Set, monitor and review quality standards for your team and coach them accordingly. Act as a role model to ensure consistently high levels of customer service are delivered. Ensure appropriate levels of staffing and volunteer support for the Abbey to operate as a visitor attraction. This includes the production of monthly and daily rota's. Lead regular briefings and meetings for visitor experience staff and volunteers. Support the operational delivery of exhibitions. Contribute to the development of, and lead when appropriate visitor focused events. Oversee the Abbey's Tours Programme, delivering tours as required. Oversee the Abbey's visitor accessibility work. Oversee the Visitor Experience volunteer journey and experience. Work with external organisations to increase ticket sales. Work with the Communications Officer to ensure all printed materials for visitors are produced in an engaging, accurate and timely manner. Work with the Learning Manager to ensure the smooth running of learning activities and school visits on the Abbey floor. Work with the Retail Manager to maximise sales of appropriate products at the Abbey's visitor entrance. Support the Head of Visitor Experience in the production of reports and visitor evaluation. Achieve the delivery of the Visitor Experience Team budget. Person Specification Essential Relevant qualification in history, heritage, hospitality, tourism or similar or able to demonstrate equivalent interest, knowledge and experience. Relevant first aid qualification or willingness to undergo training. A flexible, visitor first approach. An understanding of visitor operations or visitor experience in a heritage attraction. An understanding of different access requirements and how to meet visitors needs. A minimum of 5 years experience in visitor operations, visitor experience or customer service, ideally in a heritage attraction. A minimum of 2 years line management experience, ideally in a heritage attraction. Experience recruiting and managing volunteers. Experience of cash handling / till reconciliation. Experience of working with back-office ticketing and online booking systems. Experience of dealing with visitor complaints and handling demanding and difficult situations with the public, in a calm and confident manner. Clear and effective written and verbal communication skills. Ability to manage a busy workload, multitask and prioritise accordingly without compromising on quality. Ability to work both collaboratively and independently. Ability to make decisions under pressure without immediate assistance from line manager. Excellent forward planning skills. Excellent IT skills. Desirable An understanding of the history of Bath Abbey including religious aspects of British history and Bath Abbey's links with the British Empire; or a willingness to undergo research and training in these areas. An understanding of volunteering policy and framework. A creative and imaginative approach to problem solving. Experience of growing and developing public tours. Experience of successfully implementing change. Experience of using volunteer management software. Special Requirements Hours are on a four-week rotation and include regular weekends and bank holidays and occasional evenings. The successful candidate will be required to submit to an enhanced DBS clearance check. Application To submit an application, please send a full CV and covering letter of no more than one A4 page which explains why you are a suitable candidate. Please include the details of two references. References will only be taken up once an offer has been made. Deadline for applications: Friday 12 April 2024 Please note: Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant. If you have not heard from us by Friday 26 April 2024 please assume you have not been successful on this occasion.
Apr 15, 2024
Full time
Job Title: Visitor Experience Manager Reports to: Head of Visitor Experience Responsible for: Visitor Experience Officers, Visitor Experience Assistants, Visitor Experience Volunteers Salary: £29,000pa Employment: Permanent full-time contract. Hours: 40 per week Including some weekends and evenings Annual Leave: 25 days + bank holidays Bath Abbey Bath Abbey is a flourishing parish church in the heart of the UNESCO World Heritage City of Bath and a significant part of the city's rich heritage which reaches back to Roman times. Please visit our website for further information. While the geographical parish has only a small residential population, our congregation is a gathered community from all over the city and surrounding area. We also welcome over 500,000 regional, national and international visitors and worshippers each year. Bath Abbey has around 25 staff, around 50 choir members, over 200 volunteers and over 450 people in its congregation. Bath Abbey was built in 1499, is Grade 1 Listed and is the last great medieval church to be built in England. In addition to this building, the staff of Bath Abbey work from offices in Kingston Buildings next door, which is also home to the Abbey's Song School. Our Values, including Equality, Diversity & Inclusion Bath Abbey's core values are as follows: Welcoming - we open our hearts minds and doors to all people, and we offer a warm and inclusive welcome to everyone who visits or connects in any way with the Abbey. Sharing - we value teamwork and knowledge sharing. We listen to the views of others and are transparent, collaborative and responsible in how we deliver our roles. Cherishing - we care for all people, our planet and the culture and heritage of the Abbey. We show this in the way we make people feel, the empathy and support we offer, responding to cultural shifts and challenges, and altering our behaviours to live more sustainably. Not all of us can do the same things but what we uniquely do, we can do with great love. Flourishing - we encourage people to grow and so look to create a working environment that provides opportunities to learn, innovate and develop, so that we can be happy, fulfilled and successful in our roles. Bath Abbey is committed to treating our staff and our whole community with dignity and respect. We aim to represent diverse identities within our staff and our whole community whether this be by race, culture, religion, sexual orientation, gender, disability, or social background. We work to ensure that staff fulfil their potential within a proactive caring and loving environment. We aim to be a diverse and truly representative workplace and particularly welcome applications from people of UK Minority Ethnic/Global Majority Heritage. Overall purpose of the role Bath Abbey welcomes over 300,000 visitors a year. This role is responsible for delivering day to day visitor operations and ensuring a high-quality visitor experience. You will contribute to the financial stability of Bath Abbey by maximising income generation through admissions, guided tours and appropriate add on items. You will create a positive, professional and productive work environment for your team of staff and volunteers leading by example and supporting their learning and professional development. Who we're looking for We're looking for a highly organised manager with a proven track record in visitor operations and visitor experience; someone who adopts a "visitor first" approach and is a calm and supportive leader on the ground; someone with vision and imagination who will bring best practice and innovation to help us deliver on our aspirations and vision. Job Description The scope of the job is to: Ensure staff and volunteers provide a consistent high-quality visitor experience; from initial welcome to guided tours and public engagement opportunities to saying goodbye. Set, monitor and review quality standards in relation to customer service and delivery of tours. Regularly evaluate and improve the quality of the visitor experience taking into consideration visitor feedback. Regularly report on the financial performance of the team. Key Responsibilities Ensure all visitors receive a warm welcome to Bath Abbey. Ensure all staff and volunteers in your team have a strong knowledge of the visitor offer and are able to communicate this to our visitors. Work with the Facilities Manager to ensure all public areas are presented and maintained to a consistently high standard. Work with the Facilities Manager to review, implement and monitor all aspects of health and safety, first aid, security, risk assessments and emergency procedures relating to visitor operations. Monitor and respond to visitor feedback (including TripAdvisor) in a professional and timely manner. Ensure all Visitor Experience staff and volunteers are appropriately recruited, inducted, trained and developed. Line manage, coach and develop a team of Visitor Experience Officers, Visitor Experience Assistants and volunteers. Set, monitor and review quality standards for your team and coach them accordingly. Act as a role model to ensure consistently high levels of customer service are delivered. Ensure appropriate levels of staffing and volunteer support for the Abbey to operate as a visitor attraction. This includes the production of monthly and daily rota's. Lead regular briefings and meetings for visitor experience staff and volunteers. Support the operational delivery of exhibitions. Contribute to the development of, and lead when appropriate visitor focused events. Oversee the Abbey's Tours Programme, delivering tours as required. Oversee the Abbey's visitor accessibility work. Oversee the Visitor Experience volunteer journey and experience. Work with external organisations to increase ticket sales. Work with the Communications Officer to ensure all printed materials for visitors are produced in an engaging, accurate and timely manner. Work with the Learning Manager to ensure the smooth running of learning activities and school visits on the Abbey floor. Work with the Retail Manager to maximise sales of appropriate products at the Abbey's visitor entrance. Support the Head of Visitor Experience in the production of reports and visitor evaluation. Achieve the delivery of the Visitor Experience Team budget. Person Specification Essential Relevant qualification in history, heritage, hospitality, tourism or similar or able to demonstrate equivalent interest, knowledge and experience. Relevant first aid qualification or willingness to undergo training. A flexible, visitor first approach. An understanding of visitor operations or visitor experience in a heritage attraction. An understanding of different access requirements and how to meet visitors needs. A minimum of 5 years experience in visitor operations, visitor experience or customer service, ideally in a heritage attraction. A minimum of 2 years line management experience, ideally in a heritage attraction. Experience recruiting and managing volunteers. Experience of cash handling / till reconciliation. Experience of working with back-office ticketing and online booking systems. Experience of dealing with visitor complaints and handling demanding and difficult situations with the public, in a calm and confident manner. Clear and effective written and verbal communication skills. Ability to manage a busy workload, multitask and prioritise accordingly without compromising on quality. Ability to work both collaboratively and independently. Ability to make decisions under pressure without immediate assistance from line manager. Excellent forward planning skills. Excellent IT skills. Desirable An understanding of the history of Bath Abbey including religious aspects of British history and Bath Abbey's links with the British Empire; or a willingness to undergo research and training in these areas. An understanding of volunteering policy and framework. A creative and imaginative approach to problem solving. Experience of growing and developing public tours. Experience of successfully implementing change. Experience of using volunteer management software. Special Requirements Hours are on a four-week rotation and include regular weekends and bank holidays and occasional evenings. The successful candidate will be required to submit to an enhanced DBS clearance check. Application To submit an application, please send a full CV and covering letter of no more than one A4 page which explains why you are a suitable candidate. Please include the details of two references. References will only be taken up once an offer has been made. Deadline for applications: Friday 12 April 2024 Please note: Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant. If you have not heard from us by Friday 26 April 2024 please assume you have not been successful on this occasion.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Brief Role Objective: This role will lead the operational management of all of the regional offices and reception, and will be responsible for the effective management of our offices and liaising with the relevant Building Managers, smooth running of our buildings / offices and the provision of first class front of house services to the wider firm. They will also be expected to ensure all relevant H&S requirements are met and manage or provide expert input into a range of projects delivering business efficiency and effectiveness. Key Responsibilities: Team management Manage a team of staff providing office facilities support which includes 3 reception staff and 3 facilities staff. Maintain a good working knowledge and understanding of the various areas of support provided by team members. Provide guidance in these areas as required. Buildings and Property Management Managing key dates and transitions within our leases and rental agreements - working with internal counsel and external advisors to manage the negotiations within parameters set by the Management Board. This includes robust monitoring for break clauses, terminations and rent reviews with a view to ensuring tactics are agreed and implemented in good time, maximising the likelihood of positive outcomes for the Firm. Property maintenance - devising and leading an appropriately pro-active programme to ensure best possible working environment is maintained. Reflecting this in our budget planning and implementing with support from local office coordinators. Property projects - acting as the Project Manager on significant refits and office moves. This includes agreeing the project parameters with appropriate steering groups / Board, leading the property search, coordinating the legal, fit out and staff moves. Effective communication and stakeholder management is key to the success of these projects. Contract and Supplier Management Relationship management for significant contractors including leading the (re)negotiation of any significant contracts and ensuring SLA's are monitored and action taken across all supplier relationships, where relevant in your area. Successfully managing our external suppliers involves working closely with local office coordinators. Health and Safety The Head of Workplace will act as the firm's Health and Safety Officer, working closely with HR to deliver a safe and comfortable working environment for all staff and visitors. This will include: ensuring legal compliance with health and safety requirements across all locations including but not limited to first aid provision and fire safety planning preparing necessary reports for the board promoting a culture of health and safety compliance around the firm, through provision of training, appropriate policies and communication. responding to any health and safety issues raised by staff - or ensuring they are responded to Front of House and office management All staff and visitors to all offices should receive a first-class welcome. The Head of Workplace is responsible for setting clear standards for front of house service across LGT Vestra and, through local teams, ensuring these are delivered. It is also vital that our office environments are well managed, allowing staff to be productive. Your profile Key Skills and Technical Requirements: Health & Safety qualification Fire Warden qualification Other Skills and Attributes: Extensive previous experience in facilities management and/or office management. Experience managing these services (and their stakeholders) across different cultures is desirable. Experience as a relationship manager for contractors / suppliers - including negotiating terms and managing service level issues. Evidence of a focus on provision of cost effective, quality services. Strong project management experience including demonstrable impact on project outcomes. Exposure to health and safety requirements in office environments Experience managing teams including individuals up to Manager level. Exposure to the challenges and opportunities of making remote or virtual teams successful would be particularly helpful and / or managing across different cultures. Budget preparation and monitoring/management experience - ideally as the budget holder or key budget manager The ability to present coherent, compelling options and recommendations to the Management Board or senior stakeholders, and engage in collective decision-making processes Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
Apr 12, 2024
Full time
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Brief Role Objective: This role will lead the operational management of all of the regional offices and reception, and will be responsible for the effective management of our offices and liaising with the relevant Building Managers, smooth running of our buildings / offices and the provision of first class front of house services to the wider firm. They will also be expected to ensure all relevant H&S requirements are met and manage or provide expert input into a range of projects delivering business efficiency and effectiveness. Key Responsibilities: Team management Manage a team of staff providing office facilities support which includes 3 reception staff and 3 facilities staff. Maintain a good working knowledge and understanding of the various areas of support provided by team members. Provide guidance in these areas as required. Buildings and Property Management Managing key dates and transitions within our leases and rental agreements - working with internal counsel and external advisors to manage the negotiations within parameters set by the Management Board. This includes robust monitoring for break clauses, terminations and rent reviews with a view to ensuring tactics are agreed and implemented in good time, maximising the likelihood of positive outcomes for the Firm. Property maintenance - devising and leading an appropriately pro-active programme to ensure best possible working environment is maintained. Reflecting this in our budget planning and implementing with support from local office coordinators. Property projects - acting as the Project Manager on significant refits and office moves. This includes agreeing the project parameters with appropriate steering groups / Board, leading the property search, coordinating the legal, fit out and staff moves. Effective communication and stakeholder management is key to the success of these projects. Contract and Supplier Management Relationship management for significant contractors including leading the (re)negotiation of any significant contracts and ensuring SLA's are monitored and action taken across all supplier relationships, where relevant in your area. Successfully managing our external suppliers involves working closely with local office coordinators. Health and Safety The Head of Workplace will act as the firm's Health and Safety Officer, working closely with HR to deliver a safe and comfortable working environment for all staff and visitors. This will include: ensuring legal compliance with health and safety requirements across all locations including but not limited to first aid provision and fire safety planning preparing necessary reports for the board promoting a culture of health and safety compliance around the firm, through provision of training, appropriate policies and communication. responding to any health and safety issues raised by staff - or ensuring they are responded to Front of House and office management All staff and visitors to all offices should receive a first-class welcome. The Head of Workplace is responsible for setting clear standards for front of house service across LGT Vestra and, through local teams, ensuring these are delivered. It is also vital that our office environments are well managed, allowing staff to be productive. Your profile Key Skills and Technical Requirements: Health & Safety qualification Fire Warden qualification Other Skills and Attributes: Extensive previous experience in facilities management and/or office management. Experience managing these services (and their stakeholders) across different cultures is desirable. Experience as a relationship manager for contractors / suppliers - including negotiating terms and managing service level issues. Evidence of a focus on provision of cost effective, quality services. Strong project management experience including demonstrable impact on project outcomes. Exposure to health and safety requirements in office environments Experience managing teams including individuals up to Manager level. Exposure to the challenges and opportunities of making remote or virtual teams successful would be particularly helpful and / or managing across different cultures. Budget preparation and monitoring/management experience - ideally as the budget holder or key budget manager The ability to present coherent, compelling options and recommendations to the Management Board or senior stakeholders, and engage in collective decision-making processes Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
About the Role Who do I report to? Head of Property Maintenance What's the purpose of the job? Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role's success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members. What will I be doing? Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience. Delivering member obsessed service through effectively maintained facilities. Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times. Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system. Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities. Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment. Delivering the property strategy through the maintenance teams and specialist in house contractors daily. Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy. Resolving issues raised through member feedback comments and complaints in a timely manner. Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator. Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements. Regularly participating and sharing knowledge and expertise with peers and other team members. Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements. Maintaining and managing the asset register of your clubs. Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate. Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed. Supporting colleagues in other regions as and when required. Forming and maintaining strong collaborative working practices with the property team and wider business. Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate. Embed the David Lloyd values into the work you do every day. Delivering ad hoc projects and activities as required. How will I be measured? Through the KPI measures within the DL Clubs ways of operating. Delivering individual personal objectives set by the Head of Property. By what members and team members tell us about our facilities. My performance and my personal objectives aligned to our strategies and values. Compliance against all legislative and company audits. The financial performance of opex expenditure against the central measure. The delivery of dilapidation capex expenditure. The statutory compliance of your clubs. The productivity of your direct team against set company key performance indicators. What qualifications, skills and experience do I need? Experience in managing skilled contractors - Essential Experience in managing a diverse workforce and attaining results through collaborative working practices - Essential. Previous experience working in regional or multi- site environment. Pool Plant Operators Qualification (STA or similar) - Essential Facility management qualification at level 4 or above and/or working towards this - Essential Shows a genuine passion when engaging with members and team members Demonstrates excellence in customer service An underpinning knowledge of budgets and how to deliver against these - Essential Strong listening and collaboration skills Team player Financial acumen to enable the successful delivery of property services in your clubs A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services - Essential An underpinning knowledge of energy management - Desirable Full driving licence
Apr 12, 2024
Full time
About the Role Who do I report to? Head of Property Maintenance What's the purpose of the job? Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role's success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members. What will I be doing? Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience. Delivering member obsessed service through effectively maintained facilities. Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times. Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system. Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities. Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment. Delivering the property strategy through the maintenance teams and specialist in house contractors daily. Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy. Resolving issues raised through member feedback comments and complaints in a timely manner. Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator. Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements. Regularly participating and sharing knowledge and expertise with peers and other team members. Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements. Maintaining and managing the asset register of your clubs. Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate. Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed. Supporting colleagues in other regions as and when required. Forming and maintaining strong collaborative working practices with the property team and wider business. Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate. Embed the David Lloyd values into the work you do every day. Delivering ad hoc projects and activities as required. How will I be measured? Through the KPI measures within the DL Clubs ways of operating. Delivering individual personal objectives set by the Head of Property. By what members and team members tell us about our facilities. My performance and my personal objectives aligned to our strategies and values. Compliance against all legislative and company audits. The financial performance of opex expenditure against the central measure. The delivery of dilapidation capex expenditure. The statutory compliance of your clubs. The productivity of your direct team against set company key performance indicators. What qualifications, skills and experience do I need? Experience in managing skilled contractors - Essential Experience in managing a diverse workforce and attaining results through collaborative working practices - Essential. Previous experience working in regional or multi- site environment. Pool Plant Operators Qualification (STA or similar) - Essential Facility management qualification at level 4 or above and/or working towards this - Essential Shows a genuine passion when engaging with members and team members Demonstrates excellence in customer service An underpinning knowledge of budgets and how to deliver against these - Essential Strong listening and collaboration skills Team player Financial acumen to enable the successful delivery of property services in your clubs A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services - Essential An underpinning knowledge of energy management - Desirable Full driving licence
HSEQ Advisor Location: Reading Our client, a leading engineering and maintenance provider in various industry sectors, is seeking a dedicated HSEQ Advisor to join their team. With extensive experience in offshore and onshore facilities, our client specialises in asset management services throughout all life cycle phases. In this role, you will take a leading role in managing multiple site-based teams, providing HSE support and guidance, and driving a positive safety culture. You will work closely with the Regional HSE Manager to implement the company HSE strategy, improve the Safety Management System and processes, and ensure compliance with health, safety, and environmental standards. Main Responsibilities Lead and develop project/site HSE plans in collaboration with Operational Management and the Regional HSE Manager Build and maintain stakeholder relationships related to HSE matters Provide competent health and safety guidance Conduct frequent on-site monitoring and auditing to ensure legal compliance Ensure effective execution of customer site audits and timely closure of any arising actions Engage with site personnel, client representatives, and site supervision to drive safety culture Advise and support site supervision on incident investigation and closure Deliver on-site coaching, safety interventions, toolbox talks, and training Maintain open communication and provide feedback to the workforce on identified hazards Promote the use of the company HSE Management System and identify areas for improvement Report concerns regarding non-compliance or potential non-adherence to legislation Identify and monitor issues, create new ideas, and drive improvements to: Products and services Health, safety, and environmental performance Ensure hazards associated with site activities are identified and control measures are implemented Review, amend, and update safety documentation Record accidents, incidents, and near misses and conduct root cause analysis Disseminate HSE information and provide guidance on HSE systems and initiatives Conduct HSE audits and inspections on-site Assist in developing and monitoring compliance with HSE performance indicators Contribute to the continual improvement of the HSE culture Deliver on-site HSE training and support safety campaigns Provide guidance and support on HSE matters to on-site personnel and management Attend client meetings, manage HSE for site projects, and support BUK management Recruit and develop the HSE team as required Maintain professional competencies and present safety information to the leadership team Experience & Qualifications Auditing/Inspection experience Incident management and investigation skills, report writing Knowledge of HSE legislation and CDM regulations NEBOSH General Certificate (Essential) Grad IOSH Status (Essential) NVQ 5/NEBOSH Diploma (or equivalent) desired Experience with management system standards and improvement planning Knowledge of industrial services sector and petrochemical industry Competent in delivering training If you have the required skills and experience to excel in this role, apply now and join our client's team in driving safety and excellence in the industry.
Apr 10, 2024
Full time
HSEQ Advisor Location: Reading Our client, a leading engineering and maintenance provider in various industry sectors, is seeking a dedicated HSEQ Advisor to join their team. With extensive experience in offshore and onshore facilities, our client specialises in asset management services throughout all life cycle phases. In this role, you will take a leading role in managing multiple site-based teams, providing HSE support and guidance, and driving a positive safety culture. You will work closely with the Regional HSE Manager to implement the company HSE strategy, improve the Safety Management System and processes, and ensure compliance with health, safety, and environmental standards. Main Responsibilities Lead and develop project/site HSE plans in collaboration with Operational Management and the Regional HSE Manager Build and maintain stakeholder relationships related to HSE matters Provide competent health and safety guidance Conduct frequent on-site monitoring and auditing to ensure legal compliance Ensure effective execution of customer site audits and timely closure of any arising actions Engage with site personnel, client representatives, and site supervision to drive safety culture Advise and support site supervision on incident investigation and closure Deliver on-site coaching, safety interventions, toolbox talks, and training Maintain open communication and provide feedback to the workforce on identified hazards Promote the use of the company HSE Management System and identify areas for improvement Report concerns regarding non-compliance or potential non-adherence to legislation Identify and monitor issues, create new ideas, and drive improvements to: Products and services Health, safety, and environmental performance Ensure hazards associated with site activities are identified and control measures are implemented Review, amend, and update safety documentation Record accidents, incidents, and near misses and conduct root cause analysis Disseminate HSE information and provide guidance on HSE systems and initiatives Conduct HSE audits and inspections on-site Assist in developing and monitoring compliance with HSE performance indicators Contribute to the continual improvement of the HSE culture Deliver on-site HSE training and support safety campaigns Provide guidance and support on HSE matters to on-site personnel and management Attend client meetings, manage HSE for site projects, and support BUK management Recruit and develop the HSE team as required Maintain professional competencies and present safety information to the leadership team Experience & Qualifications Auditing/Inspection experience Incident management and investigation skills, report writing Knowledge of HSE legislation and CDM regulations NEBOSH General Certificate (Essential) Grad IOSH Status (Essential) NVQ 5/NEBOSH Diploma (or equivalent) desired Experience with management system standards and improvement planning Knowledge of industrial services sector and petrochemical industry Competent in delivering training If you have the required skills and experience to excel in this role, apply now and join our client's team in driving safety and excellence in the industry.
Job Description Are You Ready to Make It Happen at Ernest Jackson (part of Mondelēz International?) Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. The role will oversee and coordinate site business development Engineering and technical projects which are over and above the level of short term, reactive and operational engineering activities, ensuring that these projects are managed to the correct standards and ways of working through adequate structure and processes. The role is expected to improve safety, quality, cost and delivery through these projects, in line with site strategy, creating and overseeing future machinery capability plans, infrastructure and engineering led upgrades. Additionally, y ou will lead and champion engineering best practice across change management and capital investment development and delivery. How you will contribute You will be supporting the Engineering Manager to develop Engineering and Manufacturing Site Vision and Strategy (including 5-10 year plans) Additionally, you will be pivotal in the planning and costing of engineering projects ahead of time for accurate CAPEX forecasting, assess mid/long term available plant capacity in accordance with business growth plans and provide input to Category BD&E. You will create strong cases for CAPEX investment and, where this cannot be achieved, plan and manage alternative options and works to ensure that the next best result possible is achieved. Additional job responsibilities include: Line management of Process Engineers, Electrical & Automation Engineer, Project engineer(s) and overseeing/coaching any Multi-Skilled Engineers who are utilised within project work. Driving Excellence: Manage Engineering team in execution of engineering projects, including CAPEX planning and tracking. Assure that projects are delivered on time, within specification and budget. Perform gap analysis versus current practice and lead corrective actions, ensure that best practices are known and understood within project or study team and that identified company expertise is known and exploited. Automation-Own and drive the creation and realisation of the site Digital roadmap. Utilise the available resource to ensure the site remains compliant with MDLZ and external regulation and guidelines, but also progresses to correctly utilise modern technology to improve Safety, quality, cost, delivery etc. Engineering Project Portfolio Management including: Scope and forecast engineering project budgets Manage Project Engineering and Automation resources, planning the level of resources required to meet the pipeline of projects and NPD projects demand Report to EJLT on engineering project status, escalations and stakeholder management Review and support business cases and AR requests Manage spend against agreed budget for engineering projects, managing fluctuations and spend profile Oversee delivery of facilities projects (by CBRE or other). More about this role Work schedule: 100% (full-time) The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland . No Relocation support available Business Unit Summary At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury , Milka and Alpen Gold chocolates, Oreo , belVita , LU and Tuc biscuits, and Stimorol and Dirol gums get safely into our customers hands-and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Project and Program Management Business Capability
Sep 24, 2022
Full time
Job Description Are You Ready to Make It Happen at Ernest Jackson (part of Mondelēz International?) Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. The role will oversee and coordinate site business development Engineering and technical projects which are over and above the level of short term, reactive and operational engineering activities, ensuring that these projects are managed to the correct standards and ways of working through adequate structure and processes. The role is expected to improve safety, quality, cost and delivery through these projects, in line with site strategy, creating and overseeing future machinery capability plans, infrastructure and engineering led upgrades. Additionally, y ou will lead and champion engineering best practice across change management and capital investment development and delivery. How you will contribute You will be supporting the Engineering Manager to develop Engineering and Manufacturing Site Vision and Strategy (including 5-10 year plans) Additionally, you will be pivotal in the planning and costing of engineering projects ahead of time for accurate CAPEX forecasting, assess mid/long term available plant capacity in accordance with business growth plans and provide input to Category BD&E. You will create strong cases for CAPEX investment and, where this cannot be achieved, plan and manage alternative options and works to ensure that the next best result possible is achieved. Additional job responsibilities include: Line management of Process Engineers, Electrical & Automation Engineer, Project engineer(s) and overseeing/coaching any Multi-Skilled Engineers who are utilised within project work. Driving Excellence: Manage Engineering team in execution of engineering projects, including CAPEX planning and tracking. Assure that projects are delivered on time, within specification and budget. Perform gap analysis versus current practice and lead corrective actions, ensure that best practices are known and understood within project or study team and that identified company expertise is known and exploited. Automation-Own and drive the creation and realisation of the site Digital roadmap. Utilise the available resource to ensure the site remains compliant with MDLZ and external regulation and guidelines, but also progresses to correctly utilise modern technology to improve Safety, quality, cost, delivery etc. Engineering Project Portfolio Management including: Scope and forecast engineering project budgets Manage Project Engineering and Automation resources, planning the level of resources required to meet the pipeline of projects and NPD projects demand Report to EJLT on engineering project status, escalations and stakeholder management Review and support business cases and AR requests Manage spend against agreed budget for engineering projects, managing fluctuations and spend profile Oversee delivery of facilities projects (by CBRE or other). More about this role Work schedule: 100% (full-time) The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland . No Relocation support available Business Unit Summary At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury , Milka and Alpen Gold chocolates, Oreo , belVita , LU and Tuc biscuits, and Stimorol and Dirol gums get safely into our customers hands-and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Project and Program Management Business Capability
Project EngineerJob ID: Amazon UK Services Ltd.Job summary Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them As an IT Project Engineer, you will use your technical knowledge and specialized project management skills to initiate, plan, execute, monitor and control projects for OpsTech IT infrastructure, data facilities and technical solutions. You are able to manage multiple large projects with minimal guidance that affect multiple locations in multiple regions. You are required to have strong communication skills to coordinate onsite and remote work with teams across the region and engage stakeholders to deliver results as a project leader with the support of OpsTech IT Leadership and staff resources. You will organize and support project intake, prioritization, and resource capacity planning in support of multiple Regional IT Managers. You will actively expand your scope of knowledge by learning about new technologies and project management methodologies to support the organization. The ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high-quality technical content, drive complex projects, collaborate with technologists and subject matter experts, and have a high tolerance for ambiguity and a bias toward action. Qualified candidates will be able interact at all levels and must have an ability to generate detailed status reports on all programs to support senior leadership in communications with our internal and external stakeholders. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, and up to 20 weeks of paid parental leave. But wait there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Responsibilities include, but are not limited to Develop and manage IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with OpsTech IT teams. Be the first point of escalation for projects assigned. Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project. Report and inform stakeholders of status updates, risks and issues. Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans. Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task and project health data for all your projects. Update or develop documentation on processes critical to successfully implementing your projects. Identify opportunities to streamline project deliverables, share best practices with your peers and leaders and implement continuous improvement actions on a regular basis Lead adoption of project management tools and processes. Evangelize project management practices throughout the region and follow the standard methodology to develop scope documents, project management plans, communication plans, project schedules, change management and risk and issue log. Participate in hiring, training and development of others. BASIC QUALIFICATIONS High School diploma or GED equivalent 4+ years of experience and education in IT Project support in a multi-user high availability environment, project management or related management functions. 4+ years of experience and education with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Understanding of large, complex and globally distributed IT systems Experience with Project Management Applications and tools PREFERRED QUALIFICATIONS Bachelor's degree in Computer science or IT related field. Exceptional organizational, planning and prioritization skills as well as excellent oral and written communication skills Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies Experience with procurement of IT equipment Experience as a leader and mentor for project teams in a matrixed environment Ability to explain complex IT concepts in simple terms Excellent written and verbal communication skills Ability to manage high priority projects Ability to travel up to 50% Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Sep 24, 2022
Full time
Project EngineerJob ID: Amazon UK Services Ltd.Job summary Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them As an IT Project Engineer, you will use your technical knowledge and specialized project management skills to initiate, plan, execute, monitor and control projects for OpsTech IT infrastructure, data facilities and technical solutions. You are able to manage multiple large projects with minimal guidance that affect multiple locations in multiple regions. You are required to have strong communication skills to coordinate onsite and remote work with teams across the region and engage stakeholders to deliver results as a project leader with the support of OpsTech IT Leadership and staff resources. You will organize and support project intake, prioritization, and resource capacity planning in support of multiple Regional IT Managers. You will actively expand your scope of knowledge by learning about new technologies and project management methodologies to support the organization. The ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high-quality technical content, drive complex projects, collaborate with technologists and subject matter experts, and have a high tolerance for ambiguity and a bias toward action. Qualified candidates will be able interact at all levels and must have an ability to generate detailed status reports on all programs to support senior leadership in communications with our internal and external stakeholders. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, and up to 20 weeks of paid parental leave. But wait there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Responsibilities include, but are not limited to Develop and manage IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with OpsTech IT teams. Be the first point of escalation for projects assigned. Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project. Report and inform stakeholders of status updates, risks and issues. Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans. Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task and project health data for all your projects. Update or develop documentation on processes critical to successfully implementing your projects. Identify opportunities to streamline project deliverables, share best practices with your peers and leaders and implement continuous improvement actions on a regular basis Lead adoption of project management tools and processes. Evangelize project management practices throughout the region and follow the standard methodology to develop scope documents, project management plans, communication plans, project schedules, change management and risk and issue log. Participate in hiring, training and development of others. BASIC QUALIFICATIONS High School diploma or GED equivalent 4+ years of experience and education in IT Project support in a multi-user high availability environment, project management or related management functions. 4+ years of experience and education with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Understanding of large, complex and globally distributed IT systems Experience with Project Management Applications and tools PREFERRED QUALIFICATIONS Bachelor's degree in Computer science or IT related field. Exceptional organizational, planning and prioritization skills as well as excellent oral and written communication skills Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies Experience with procurement of IT equipment Experience as a leader and mentor for project teams in a matrixed environment Ability to explain complex IT concepts in simple terms Excellent written and verbal communication skills Ability to manage high priority projects Ability to travel up to 50% Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Operations ManagerJob ID: Amazon UK Services Ltd.Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Business area: Operations - Fulfilment Centre Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations Teams in our Fulfilment Centres are responsible for teams controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Role: Operations Manager The role of Operations Manager is a critical position and delivers huge impact both on the customer experience and on bottom line performance within the Fulfilment Centre. You will report to the Senior Operations Manager and you will be directly responsible for a team of Area Managers and their direct reports. As well as motivating them to do their best, it will be down to you to plan and resource everything effectively to handle the peak season. As an Operations Manager, you will also lead on numerous improvement projects (KAIZEN) aimed at streamlining activities while driving up performance and quality. Taking part in site, regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the Amazon network. Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes. Responsibilities: You will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations within our Fulfilment Centre. The extent of your duties will include: Maintain health and safety standards within area and promote a positive health and safety culture on site. Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports. Be a Subject-Matter Expert on larger processes and activities within the fulfilment centres, 5s audits, alignment with Standard Work procedures across the network. Management of the timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service. Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfilment Centre and the broader Operations network to attain Amazon's Business Plan. Implement change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network. Drive continuous process improvement and make our customer experience better than ever. Basic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Working hours: This is a shift-based role that can cover night shift or day shift as well as weekends. This is a standard UK CF FC "core shift" role. BASIC QUALIFICATIONSBasic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. PREFERRED QUALIFICATIONSPreferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Sep 23, 2022
Full time
Operations ManagerJob ID: Amazon UK Services Ltd.Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Business area: Operations - Fulfilment Centre Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations Teams in our Fulfilment Centres are responsible for teams controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Role: Operations Manager The role of Operations Manager is a critical position and delivers huge impact both on the customer experience and on bottom line performance within the Fulfilment Centre. You will report to the Senior Operations Manager and you will be directly responsible for a team of Area Managers and their direct reports. As well as motivating them to do their best, it will be down to you to plan and resource everything effectively to handle the peak season. As an Operations Manager, you will also lead on numerous improvement projects (KAIZEN) aimed at streamlining activities while driving up performance and quality. Taking part in site, regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the Amazon network. Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes. Responsibilities: You will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations within our Fulfilment Centre. The extent of your duties will include: Maintain health and safety standards within area and promote a positive health and safety culture on site. Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports. Be a Subject-Matter Expert on larger processes and activities within the fulfilment centres, 5s audits, alignment with Standard Work procedures across the network. Management of the timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service. Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfilment Centre and the broader Operations network to attain Amazon's Business Plan. Implement change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network. Drive continuous process improvement and make our customer experience better than ever. Basic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Working hours: This is a shift-based role that can cover night shift or day shift as well as weekends. This is a standard UK CF FC "core shift" role. BASIC QUALIFICATIONSBasic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. PREFERRED QUALIFICATIONSPreferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Job Title Mobile Multi Skilled Engineer Based Mobile Reports to Contract /Account Manager Hours of Work 40 hours/week with varied shift pattern and flexi working Purpose Part of the CBRE maintenance team, efficient delivery of tasks and maintenance function to deliver on statutory and contract SLA's and KPI's. To effectively ensure the day to day delivery of planned and reactive AC, Electrical and other maintenance duties agreed skills level. This will include the supervision of specialist sub-contractors and liaison with the on-site customer management team. The role involves ensuring all CBRE and sub-contractor paper work is up to date and filed both electronically on a portal or e-logbooks. Paper copies are also to be filed in the CBRE logbook system. The role is critical to ensuring that all Health and Safety procedures are followed as per the CBRE QHSE guidelines. Main Duties and Responsibilities 1 Ensure the highest standards and CBRE competencies are delivered and demonstrated via communication with key stakeholders 2 Deliver AC, Electrical and other maintenance duties. Deliver PPM and other duties your skill set can apply in the role. This may involve any works where qualifications allow in agreed timeframes and SLA's and meeting all KPI's. This may be at any CBRE building. 3 Ensure the Client, Customer and Team are 'kept in the loop' through feedback and regular communication updates. This may be through meetings, emails, phone calls and face to face meetings. 4 Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer 5 Take part in the regional on call rota. 6 Provide technical support, advice and guidance to the Customer and Team 7 Ensure that all AC, Electrical and maintenance PPMs and minor works are completed on time and to a high standard and client satisfaction. 8 Manage sub-contractors and ensure they operate within CBREs safe systems of works completing any audits of suppliers and paperwork whilst on site. Action and informing of any works required from the visit and following these actions through to completion. 9 Be responsible for ensuring all CBRE paperwork is filed away in necessary format and logbooks. This being either paper or electronic format to ensure 100% compliance with audits (both CBRE and customers) 10 Proactive approach to all reactive and proactive works required liaising with customer representative to ensure business continuity and customer satisfaction. 11 Be able to organise and manage sub-contractors and assist in any reactive breakdown or reactive job 12 Report on performance to the CBRE Manager 13 Ensure safe delivery of all CBRE works, including those of our service partners 14 Ensure accuracy and delivery within SLA of all works 15 Ensure harmony and integrated work ethics within the CBRE team. 16 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required and produce paper work to ensure compliance of both their paper work and that of the sub-contractor 17 Build and foster relationships with the Client, Customer, other CBRE colleagues 18 Ensure timesheets and expenses are correctly submitted on time and all records are filed in as per CBRE procedures. 19 Take ownership of the site delivering exceptional service to the customer 20 Accurately update and amend the CAFM System 21 Manage assets on site and inform Manager if assets require changing out or repairs are required by providing supporting paperwork, photos etc. 22 Ensure full transparency of the service to the Customer 23 Be available for duty management of out of hours response and on call PERSON SPECIFICATION Education Essential A good basic education is essential, with good written and spoken English along with basic mathematical skills. Recognised qualifications to carry out the role listed above Training Essential Knowledge of Computers, smart phones, PDA's etc. Qualified in AC and Electrical, multi - skilled discipline with ability to carry out duties to comply with customer and portfolio requirements. Additional skill sets of maintenance desirable. User level understanding of CAFM systems CBRE Authorised Permit Issuer (ATW, PTWs, Hot, General etc) Strong, demonstrable multi-skilled competencies in AC and Electrical, painting and multi - skilled maintenance roles Experience Essential 2 Years experience in a similar role Background in property maintenance/AC and Electrical and facilities management Working to PPM and reactive breakdown regimes and SLA's Knowledge of lone working requirements Fully trained in all CBRE PTW and safety procedures. Aptitudes Excellent verbal and interpersonal skills Exceptional customer service Proactive approach to work Can do attitude A good standard of written and verbal communication skills Sound numeracy and computer literacy Ability to collate, interpret and communicate key issues from issues Ability to prioritise tasks Adaptable and flexible work ethos Excellent time management and organisational skills Ability to remain calm under pressure Results oriented Demonstrable leadership qualities Ability to foster team work and lead by example Character Committed to the delivery of excellence to customer service Strongly Demonstrates CBRE Competencies Be able to respond immediately in a crisis Calm manner, able to work under pressure and against rapidly changing demands and priorities Able to make sound decisions when needed, and take accountability for outcomes Detail conscious, methodical and intuitive in approach A team player, able to work and foster relationships with the Client, Customers, CBRE colleagues, CBRE Service Partners and Suppliers Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team Delivers on commitments and promises Earns the confidence and trust of others Shows respect for others Goes the 'extra mile' to deliver results Continually seeks ways to improve how things are done Self motivated Learns from mistakes and implements change to avoid repetition Can change a pre-planned schedule to fit in with changing demands Uses initiative to resolve unexpected situations and requirements Proposes and implements new and different ways of doing things Circumstances Be flexible to work outside core office hours from time to time Work flexi - time as the role will require from time to time Be part of the on call rota Travel between CBRE sites may be
Sep 22, 2022
Full time
Job Title Mobile Multi Skilled Engineer Based Mobile Reports to Contract /Account Manager Hours of Work 40 hours/week with varied shift pattern and flexi working Purpose Part of the CBRE maintenance team, efficient delivery of tasks and maintenance function to deliver on statutory and contract SLA's and KPI's. To effectively ensure the day to day delivery of planned and reactive AC, Electrical and other maintenance duties agreed skills level. This will include the supervision of specialist sub-contractors and liaison with the on-site customer management team. The role involves ensuring all CBRE and sub-contractor paper work is up to date and filed both electronically on a portal or e-logbooks. Paper copies are also to be filed in the CBRE logbook system. The role is critical to ensuring that all Health and Safety procedures are followed as per the CBRE QHSE guidelines. Main Duties and Responsibilities 1 Ensure the highest standards and CBRE competencies are delivered and demonstrated via communication with key stakeholders 2 Deliver AC, Electrical and other maintenance duties. Deliver PPM and other duties your skill set can apply in the role. This may involve any works where qualifications allow in agreed timeframes and SLA's and meeting all KPI's. This may be at any CBRE building. 3 Ensure the Client, Customer and Team are 'kept in the loop' through feedback and regular communication updates. This may be through meetings, emails, phone calls and face to face meetings. 4 Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer 5 Take part in the regional on call rota. 6 Provide technical support, advice and guidance to the Customer and Team 7 Ensure that all AC, Electrical and maintenance PPMs and minor works are completed on time and to a high standard and client satisfaction. 8 Manage sub-contractors and ensure they operate within CBREs safe systems of works completing any audits of suppliers and paperwork whilst on site. Action and informing of any works required from the visit and following these actions through to completion. 9 Be responsible for ensuring all CBRE paperwork is filed away in necessary format and logbooks. This being either paper or electronic format to ensure 100% compliance with audits (both CBRE and customers) 10 Proactive approach to all reactive and proactive works required liaising with customer representative to ensure business continuity and customer satisfaction. 11 Be able to organise and manage sub-contractors and assist in any reactive breakdown or reactive job 12 Report on performance to the CBRE Manager 13 Ensure safe delivery of all CBRE works, including those of our service partners 14 Ensure accuracy and delivery within SLA of all works 15 Ensure harmony and integrated work ethics within the CBRE team. 16 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required and produce paper work to ensure compliance of both their paper work and that of the sub-contractor 17 Build and foster relationships with the Client, Customer, other CBRE colleagues 18 Ensure timesheets and expenses are correctly submitted on time and all records are filed in as per CBRE procedures. 19 Take ownership of the site delivering exceptional service to the customer 20 Accurately update and amend the CAFM System 21 Manage assets on site and inform Manager if assets require changing out or repairs are required by providing supporting paperwork, photos etc. 22 Ensure full transparency of the service to the Customer 23 Be available for duty management of out of hours response and on call PERSON SPECIFICATION Education Essential A good basic education is essential, with good written and spoken English along with basic mathematical skills. Recognised qualifications to carry out the role listed above Training Essential Knowledge of Computers, smart phones, PDA's etc. Qualified in AC and Electrical, multi - skilled discipline with ability to carry out duties to comply with customer and portfolio requirements. Additional skill sets of maintenance desirable. User level understanding of CAFM systems CBRE Authorised Permit Issuer (ATW, PTWs, Hot, General etc) Strong, demonstrable multi-skilled competencies in AC and Electrical, painting and multi - skilled maintenance roles Experience Essential 2 Years experience in a similar role Background in property maintenance/AC and Electrical and facilities management Working to PPM and reactive breakdown regimes and SLA's Knowledge of lone working requirements Fully trained in all CBRE PTW and safety procedures. Aptitudes Excellent verbal and interpersonal skills Exceptional customer service Proactive approach to work Can do attitude A good standard of written and verbal communication skills Sound numeracy and computer literacy Ability to collate, interpret and communicate key issues from issues Ability to prioritise tasks Adaptable and flexible work ethos Excellent time management and organisational skills Ability to remain calm under pressure Results oriented Demonstrable leadership qualities Ability to foster team work and lead by example Character Committed to the delivery of excellence to customer service Strongly Demonstrates CBRE Competencies Be able to respond immediately in a crisis Calm manner, able to work under pressure and against rapidly changing demands and priorities Able to make sound decisions when needed, and take accountability for outcomes Detail conscious, methodical and intuitive in approach A team player, able to work and foster relationships with the Client, Customers, CBRE colleagues, CBRE Service Partners and Suppliers Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team Delivers on commitments and promises Earns the confidence and trust of others Shows respect for others Goes the 'extra mile' to deliver results Continually seeks ways to improve how things are done Self motivated Learns from mistakes and implements change to avoid repetition Can change a pre-planned schedule to fit in with changing demands Uses initiative to resolve unexpected situations and requirements Proposes and implements new and different ways of doing things Circumstances Be flexible to work outside core office hours from time to time Work flexi - time as the role will require from time to time Be part of the on call rota Travel between CBRE sites may be
Your new role Are you a dynamic, ambitious and driven Project Manager looking for your next role? National Highways have an exciting opportunity for a Senior Project Manager to join our expanding team on the Lower Thames Crossing (LTC) project. The proposed Lower Thames Crossing is part of the biggest investment in the country's road network for a generation and an essential component in the UK's future transport infrastructure. It includes building one of the largest twin-bore tunnels in the world and will boost local, regional and national economies, while offering new connections, better journeys and fewer delays. This project will set the standard for delivery of sustainable road transport in the UK. To maximise the wider benefits of the scheme for local communities and the environment, a comprehensive programme of wider investment has been developed in partnership with stakeholders. Primarily funded through designated funds, the programme already includes a new community woodland, new routes for walkers and cyclists, improvements to the coastal path, a new country park and improved community facilities at existing sites, a heritage app, conservation works to local heritage sites and improvements to local wildlife habitats. As a senior member of the project team, you will get to know our business and our stakeholders in the region and in government as we work with them to define the benefits of the scheme and the commitments that we make to ensure its responsible delivery. In this particular role you will be working on a carbon reduction project and you will bring order, clarity and project management process with a touch of flair to the team delivering this high profile and exciting project. What you'll be leading on Defining and monitoring activities for the project team, creating high quality baseline management products and ensuring timely and accurate reports and maintaining specified records. Developing and maintaining strong collaborative relationships with the Project Directors, National Highways leads and other key internal and external stakeholders, to ensure full mutual understanding of the projects' strategic and delivery objectives, to report on and review project performance, and to agree solutions that resolve complex issues. Contribute to the development of robust business cases, to clarify business benefits, quantify resource requirements and identify project interdependencies. Identify and evaluate emerging risks, issues, dependencies and constraints associated with the delivery of your project. To be successful: You will need experience in: An APM Project Management qualification or alternative evidence of core project competencies including: Issue, risk and opportunity management Change management Resource forecasting and management Scheduling Data management Financial forecasting and budgetary control Stakeholder management Contract management Managing complex relationships, influencing multiple stakeholders Developing business and/or value management cases for new projects Developing teams Presenting complex information with impact and appropriately for the audience Facilitation and meeting management Personal resilience to operate effectively in a complex and evolving organisation A background in developing major projects and programmes and/or any of the technical areas in which the team operates is desirable. Professional accreditation: Full member of APM (MAPM) or appropriate professional body for their specialist field or a willingness and commitment to attain. A bit about us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly - offering 3 days per year paid leave to volunteer. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation
Sep 18, 2022
Full time
Your new role Are you a dynamic, ambitious and driven Project Manager looking for your next role? National Highways have an exciting opportunity for a Senior Project Manager to join our expanding team on the Lower Thames Crossing (LTC) project. The proposed Lower Thames Crossing is part of the biggest investment in the country's road network for a generation and an essential component in the UK's future transport infrastructure. It includes building one of the largest twin-bore tunnels in the world and will boost local, regional and national economies, while offering new connections, better journeys and fewer delays. This project will set the standard for delivery of sustainable road transport in the UK. To maximise the wider benefits of the scheme for local communities and the environment, a comprehensive programme of wider investment has been developed in partnership with stakeholders. Primarily funded through designated funds, the programme already includes a new community woodland, new routes for walkers and cyclists, improvements to the coastal path, a new country park and improved community facilities at existing sites, a heritage app, conservation works to local heritage sites and improvements to local wildlife habitats. As a senior member of the project team, you will get to know our business and our stakeholders in the region and in government as we work with them to define the benefits of the scheme and the commitments that we make to ensure its responsible delivery. In this particular role you will be working on a carbon reduction project and you will bring order, clarity and project management process with a touch of flair to the team delivering this high profile and exciting project. What you'll be leading on Defining and monitoring activities for the project team, creating high quality baseline management products and ensuring timely and accurate reports and maintaining specified records. Developing and maintaining strong collaborative relationships with the Project Directors, National Highways leads and other key internal and external stakeholders, to ensure full mutual understanding of the projects' strategic and delivery objectives, to report on and review project performance, and to agree solutions that resolve complex issues. Contribute to the development of robust business cases, to clarify business benefits, quantify resource requirements and identify project interdependencies. Identify and evaluate emerging risks, issues, dependencies and constraints associated with the delivery of your project. To be successful: You will need experience in: An APM Project Management qualification or alternative evidence of core project competencies including: Issue, risk and opportunity management Change management Resource forecasting and management Scheduling Data management Financial forecasting and budgetary control Stakeholder management Contract management Managing complex relationships, influencing multiple stakeholders Developing business and/or value management cases for new projects Developing teams Presenting complex information with impact and appropriately for the audience Facilitation and meeting management Personal resilience to operate effectively in a complex and evolving organisation A background in developing major projects and programmes and/or any of the technical areas in which the team operates is desirable. Professional accreditation: Full member of APM (MAPM) or appropriate professional body for their specialist field or a willingness and commitment to attain. A bit about us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly - offering 3 days per year paid leave to volunteer. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Operations Support Manager (Security) to join our passionate and driven team in Birmingham! Reference: /SC/28-01/198/13 Job Title: Operations Support Manager (Security) Salary: Competitive Working Hours: Monday to Friday - 09:00 - 17:00 - 40 hours per week Location: Birmingham Your primary responsibilities will include: Leadership and direction across your area, ranging from planning and organising to promotional activities expounding the value of security, and promoting the good name and business interests of both Atalian Servest and their BBV. Routine line management and leadership of staff employed across your area. You will develop a strong staff rapport, being available to listen, to assist and to support wherever possible and to react appropriately and promptly to staff concerns and HR issues. In line with the BBV Security Advisor lead the implementation of necessary Assignment Instructions, security policies, standards, procedures and guidelines, in conjunction with the Security needs of the BBV site teams and in line with the prevailing industry standards. Ensure responsibility for the delivery of service levels at or in excess of contractual targets specifically Coverage, Customer Feedback and Fault Breaches. Ensures the site documentation is maintained, accurate and up to date at all times. Ensures all members of staff are fully conversant and compliant with the site documentation and are signed by all members of the staff. Work with the training manager to ensures all members of staff are full trained in all aspects of the security functions of the contract and full and detailed training records are always complete and up to date. Ensures all members of staff are fully conversant and compliant with all company HR policies and the terms and conditions of employment. Ensure all staff are properly inspected and in a full company PPE / Uniform before the start of each shift and ensure the highest standards of dress and turnout are always maintained. Post visits should be conducted and recorded throughout each day. Ensure that all staff correctly carry out their duties, are correctly briefed and are issued with all equipment as required. Be "in touch" with what is happening across your area forming working relationship with site teams and other Key Stakeholders. Keep detailed and accurate HR records for every member of staff which will include but will not be limited to, return to work forms, absence records, welfare forms, uniform requests, holiday requests, informal discussion forms, appraisals, training, licensing and exit interviews. To co-ordinate staff appraisals and provide a record of all appraisals for observation by the Client and Atalian Servest Management. These appraisals should be completed with absolute honesty, providing as much positive and supportive feedback, and should identify a clear path forward for the individual. Ensures the implementation of constructive, fair and firm disciplinary procedures. Awareness of the disciplinary progression and the consequences of individual offences should be demonstrated at all times in line with the company's and BBV's HR policies. Responsible for the overall management and well-being of all personnel assigned to the Contract. To work in close liaison with the BBV Security Management team in order to provide a seamless service provision across all areas of the contract scope. Liaise with the BBV security advisors and greater management team and attend Daily/Weekly/Monthly meetings as required. Undertake any other duties deemed by the BBV security advisors as part of the Security area of responsibility. Assist the Contract dedicated Scheduler with the accurate administration of Timegate. Provide insight into base rosters and any extra cover required by BBV and ensure the correct hours worked properly recorded. Work with the Training and recruitment team to ensure that all on-boarding, recruitment, and inductions of new officers to the required levels and all aspects of manning are met in accordance with contractual obligations including any extra training that may be required by the Client. Be aware of all emergency procedures and respond to all Incidents in a prompt and professional manner. Ensure all occurrences and / or accidents are correctly reported to the relevant parties. Responsible for the overseeing of all aspects of the frontline security guarding services across the region. To support the production of the creation and submission of a monthly and weekly report relating to all Atalian Servest activities as required. Co-ordination of checks for faulty/damaged security equipment and replenishing/repairing immediately. Ensure that all IT / CCTV equipment is used in accordance with Client / Company policies. Onsite frontline management of any high-risk activities including working out of hours and at weekends where necessary. Deputise for the regional BBV Security Advisor in their absence completing additional tasks as required by the BBV Security management team. Key Competencies: Administration: Provide accurate and timely information for the preparation of reports and planning. Ensure all contractual cover and extra cover is accurately recorded. Ensure provision of adequate information for proper personnel administration of employees. Ensure compliance with legal, Company and contractual obligations at all sites, such as the Data Protection Act, Health and Safety at Work Act, procedures outlined in the Company handbook, Standing Instructions, etc. Review H&S manuals and ensure compliance. SSSTS Qualified and able to demonstrate experience in delivering comprehensive briefings to a variety of audiences. Health & Safety: Have a good understanding of Health
Feb 26, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Operations Support Manager (Security) to join our passionate and driven team in Birmingham! Reference: /SC/28-01/198/13 Job Title: Operations Support Manager (Security) Salary: Competitive Working Hours: Monday to Friday - 09:00 - 17:00 - 40 hours per week Location: Birmingham Your primary responsibilities will include: Leadership and direction across your area, ranging from planning and organising to promotional activities expounding the value of security, and promoting the good name and business interests of both Atalian Servest and their BBV. Routine line management and leadership of staff employed across your area. You will develop a strong staff rapport, being available to listen, to assist and to support wherever possible and to react appropriately and promptly to staff concerns and HR issues. In line with the BBV Security Advisor lead the implementation of necessary Assignment Instructions, security policies, standards, procedures and guidelines, in conjunction with the Security needs of the BBV site teams and in line with the prevailing industry standards. Ensure responsibility for the delivery of service levels at or in excess of contractual targets specifically Coverage, Customer Feedback and Fault Breaches. Ensures the site documentation is maintained, accurate and up to date at all times. Ensures all members of staff are fully conversant and compliant with the site documentation and are signed by all members of the staff. Work with the training manager to ensures all members of staff are full trained in all aspects of the security functions of the contract and full and detailed training records are always complete and up to date. Ensures all members of staff are fully conversant and compliant with all company HR policies and the terms and conditions of employment. Ensure all staff are properly inspected and in a full company PPE / Uniform before the start of each shift and ensure the highest standards of dress and turnout are always maintained. Post visits should be conducted and recorded throughout each day. Ensure that all staff correctly carry out their duties, are correctly briefed and are issued with all equipment as required. Be "in touch" with what is happening across your area forming working relationship with site teams and other Key Stakeholders. Keep detailed and accurate HR records for every member of staff which will include but will not be limited to, return to work forms, absence records, welfare forms, uniform requests, holiday requests, informal discussion forms, appraisals, training, licensing and exit interviews. To co-ordinate staff appraisals and provide a record of all appraisals for observation by the Client and Atalian Servest Management. These appraisals should be completed with absolute honesty, providing as much positive and supportive feedback, and should identify a clear path forward for the individual. Ensures the implementation of constructive, fair and firm disciplinary procedures. Awareness of the disciplinary progression and the consequences of individual offences should be demonstrated at all times in line with the company's and BBV's HR policies. Responsible for the overall management and well-being of all personnel assigned to the Contract. To work in close liaison with the BBV Security Management team in order to provide a seamless service provision across all areas of the contract scope. Liaise with the BBV security advisors and greater management team and attend Daily/Weekly/Monthly meetings as required. Undertake any other duties deemed by the BBV security advisors as part of the Security area of responsibility. Assist the Contract dedicated Scheduler with the accurate administration of Timegate. Provide insight into base rosters and any extra cover required by BBV and ensure the correct hours worked properly recorded. Work with the Training and recruitment team to ensure that all on-boarding, recruitment, and inductions of new officers to the required levels and all aspects of manning are met in accordance with contractual obligations including any extra training that may be required by the Client. Be aware of all emergency procedures and respond to all Incidents in a prompt and professional manner. Ensure all occurrences and / or accidents are correctly reported to the relevant parties. Responsible for the overseeing of all aspects of the frontline security guarding services across the region. To support the production of the creation and submission of a monthly and weekly report relating to all Atalian Servest activities as required. Co-ordination of checks for faulty/damaged security equipment and replenishing/repairing immediately. Ensure that all IT / CCTV equipment is used in accordance with Client / Company policies. Onsite frontline management of any high-risk activities including working out of hours and at weekends where necessary. Deputise for the regional BBV Security Advisor in their absence completing additional tasks as required by the BBV Security management team. Key Competencies: Administration: Provide accurate and timely information for the preparation of reports and planning. Ensure all contractual cover and extra cover is accurately recorded. Ensure provision of adequate information for proper personnel administration of employees. Ensure compliance with legal, Company and contractual obligations at all sites, such as the Data Protection Act, Health and Safety at Work Act, procedures outlined in the Company handbook, Standing Instructions, etc. Review H&S manuals and ensure compliance. SSSTS Qualified and able to demonstrate experience in delivering comprehensive briefings to a variety of audiences. Health & Safety: Have a good understanding of Health
HSEQ Manager SDX/TP/RF7440 /ER Contract Type: Permanent - Full Time Salary: Competitive salary + excellent benefits package Location: Scotland, Aberdeen Closing Date: 10/03/2022 Package Description £55,000 - £70,000 DOE We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more Job Introduction Main Responsibilities Lead the Segment in all HSEQ matters including fire, food, wellbeing, and environment; report on segment performance; provide coaching and direction on compliance; ensure robust processes are in place to facilitate all aspects of the segment's activities and associated risks; and support business growth Liaise with the Regional HSEQ Director UK/I for strategy, compliance and direction of HSEQ ensuring segment plans align to the Regional plan and are agreed to ensure alignment on approach Provide the framework for the Segment to be compliant with the Sodexo UK&I's Food and HSEQ Policies and processes; drive continual improvement in HSE culture, performance, and leadership Responsible for the relationship with HSEQ In Contract based teams to enable collaborative working and monitoring compliance to Sodexo UK/I Policies and processes at a local level To ensure that through your QSHE Board member the HSE role plays an integral role in bridging HSEQ compliance to align both operational and commercial requirements with Regional strategy and standards through collaborative working to ensure that there is a balanced, practical and value add approach to HSEQ Generate a progressive and positive HSEQ culture which focuses on improving compliant service delivery and individual accountability, where individuals feel enabled to make decisions, speak-out and act in the interests of Food safety, HSE & Quality Ensure the effective operation of the segment Risk Management Committee; ensure that the terms of reference are updated, meetings are held, chaired and minuted and that sufficient representation of the segment is in attendance. Provide support for build of Bids and mobilisations of new contracts / sites The Ideal Candidate Experience in managing health and safety in a multi-site environment Experience of managing a team, strong leadership skills Chartered HSEQ professional desired NEBOSH Diploma or equivalent Food safety desired Environmental management experience desired Experience in risk management and business continuity planning Articulate and able to confidently present to all levels of management and colleagues Effective influencing skills and stakeholder management Proficient in Microsoft office applications Internal management system auditing qualification or experience to ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 41001 & ISO 55001 Project management and risk management skills About The Company In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Feb 23, 2022
Full time
HSEQ Manager SDX/TP/RF7440 /ER Contract Type: Permanent - Full Time Salary: Competitive salary + excellent benefits package Location: Scotland, Aberdeen Closing Date: 10/03/2022 Package Description £55,000 - £70,000 DOE We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more Job Introduction Main Responsibilities Lead the Segment in all HSEQ matters including fire, food, wellbeing, and environment; report on segment performance; provide coaching and direction on compliance; ensure robust processes are in place to facilitate all aspects of the segment's activities and associated risks; and support business growth Liaise with the Regional HSEQ Director UK/I for strategy, compliance and direction of HSEQ ensuring segment plans align to the Regional plan and are agreed to ensure alignment on approach Provide the framework for the Segment to be compliant with the Sodexo UK&I's Food and HSEQ Policies and processes; drive continual improvement in HSE culture, performance, and leadership Responsible for the relationship with HSEQ In Contract based teams to enable collaborative working and monitoring compliance to Sodexo UK/I Policies and processes at a local level To ensure that through your QSHE Board member the HSE role plays an integral role in bridging HSEQ compliance to align both operational and commercial requirements with Regional strategy and standards through collaborative working to ensure that there is a balanced, practical and value add approach to HSEQ Generate a progressive and positive HSEQ culture which focuses on improving compliant service delivery and individual accountability, where individuals feel enabled to make decisions, speak-out and act in the interests of Food safety, HSE & Quality Ensure the effective operation of the segment Risk Management Committee; ensure that the terms of reference are updated, meetings are held, chaired and minuted and that sufficient representation of the segment is in attendance. Provide support for build of Bids and mobilisations of new contracts / sites The Ideal Candidate Experience in managing health and safety in a multi-site environment Experience of managing a team, strong leadership skills Chartered HSEQ professional desired NEBOSH Diploma or equivalent Food safety desired Environmental management experience desired Experience in risk management and business continuity planning Articulate and able to confidently present to all levels of management and colleagues Effective influencing skills and stakeholder management Proficient in Microsoft office applications Internal management system auditing qualification or experience to ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 41001 & ISO 55001 Project management and risk management skills About The Company In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.