1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 29, 2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join our Service Desk Team! Pay - 11.44 per hour The role is full time, working 37 hours per week, M-F between the hours of 07.00 - 17.30 This role is office-based role in Princess Royal Building, Westlakes Science Park, Moor Row, Whitehaven, Cumbria This role is based at the Westlakes First Line Service Desk, in Cumbria, servicing a Client from within the Nuclear Industry who has outsourced their IT. The Service Desk teamwork with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes Save-As-You-Earn-Scheme MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Responsibilities: Team Working : Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication : Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making : Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Flexibility : Shows evidence of being able to adapt to new situations outside of assigned team. Attitude : Demonstrates drive and determination in coping with difficult situations. Self Management : Demonstrates evidence of good timekeeping, professional appearance and time management. Customer Service : Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality : Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket logs are maintained in a timely and efficient manner (in line with SLA's) Constantly review all tickets in 1LS queues (supporting set KPI's) Working to aid avoidance of SLA breach on tickets. Manage aged tickets to closure What we are looking for : Preferable that Candidates have previous experience in working Customer Service environments. Demonstrable understanding and experience in using: Windows Operating Systems (Windows 10), Microsoft Office suite of applications (i.e. Word, Excel, PowerPoint, Outlook, Access) Fluent English Language skills, able to communicate easily with customers both verbally and in writing. Able to describe technical details to non-technical customers in simple plain English. Be able to learn other roles and contracts to assist in leveraged working throughout the contact centre. Problem solving skills: able to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution. Attention to detail, able to document the details of issues clearly in a concise understandable manner You will be required to undergo and successfully gain a Disclosure Scotland and SC security clearance check in order to undertake this position. Demonstrable understanding and experience in the following areas: Previous experience of working in Contact Centre environment Previous experience of working in IT Understanding of Service Level Agreements IT Certification If this sounds like something you would enjoy, apply now!
Mar 27, 2024
Seasonal
Join our Service Desk Team! Pay - 11.44 per hour The role is full time, working 37 hours per week, M-F between the hours of 07.00 - 17.30 This role is office-based role in Princess Royal Building, Westlakes Science Park, Moor Row, Whitehaven, Cumbria This role is based at the Westlakes First Line Service Desk, in Cumbria, servicing a Client from within the Nuclear Industry who has outsourced their IT. The Service Desk teamwork with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes Save-As-You-Earn-Scheme MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Responsibilities: Team Working : Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication : Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making : Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Flexibility : Shows evidence of being able to adapt to new situations outside of assigned team. Attitude : Demonstrates drive and determination in coping with difficult situations. Self Management : Demonstrates evidence of good timekeeping, professional appearance and time management. Customer Service : Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality : Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket logs are maintained in a timely and efficient manner (in line with SLA's) Constantly review all tickets in 1LS queues (supporting set KPI's) Working to aid avoidance of SLA breach on tickets. Manage aged tickets to closure What we are looking for : Preferable that Candidates have previous experience in working Customer Service environments. Demonstrable understanding and experience in using: Windows Operating Systems (Windows 10), Microsoft Office suite of applications (i.e. Word, Excel, PowerPoint, Outlook, Access) Fluent English Language skills, able to communicate easily with customers both verbally and in writing. Able to describe technical details to non-technical customers in simple plain English. Be able to learn other roles and contracts to assist in leveraged working throughout the contact centre. Problem solving skills: able to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution. Attention to detail, able to document the details of issues clearly in a concise understandable manner You will be required to undergo and successfully gain a Disclosure Scotland and SC security clearance check in order to undertake this position. Demonstrable understanding and experience in the following areas: Previous experience of working in Contact Centre environment Previous experience of working in IT Understanding of Service Level Agreements IT Certification If this sounds like something you would enjoy, apply now!
This is a rare chance to work for a one-of-a-kind IT company, who's ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness. The team is a bright bunch who will support you in and out of the office. Responsibilities They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Analyst to join their growing team, providing 1st line IT support as part of the Service Desk Team. As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. You will learn Act as the first point of contact for customers seeking technical assistance over the phone, email or chat Qualifying, assigning and documenting the problems raised by customers into service tickets; Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software Provide remote and telephone support for client networks and applications. Person Specification (desirable) Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable) You will have demonstrable experience of working with the following technologies: Microsoft 365 Administration & support. This should include the ability to troubleshoot basic problems and perform basic changes General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX & Mobile operating systems LAN, Wireless Networking Skills Essential Skills / Experience: Excellent organisation and prioritisation skills that can adapt to changing priorities Astute problems solving skills - with the ability to analyse data to reach conclusions A confident telephone manner and excellent written and verbal communication skills Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion Ability to remain calm under pressure during challenging times Ability to develop and maintain strong customer relationships Exceptional customer service skills including experience of dealing with diverse customer groups. Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution Information Communications Technician Training During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as: Data Security Hardware & Software Computer Networking and so much more. You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about: Cloud & Mobile Technologies Technical Problem Solving Advanced-Data Security Computer Networks IT Communication & much more. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential. Progression Ongoing personal development & training is at the core of the businesses ethos. They believe that when team members are developing their skills, the customers also reap the benefits. Most IT companies follow a traditional support service, where if one person can't resolve the issue, it is passed onto the next person. All of this company's team members have the opportunity & support to be able to resolve the issues themselves & learn, rather than just escalating. This encourages personal development. Culture & Benefits As a company that encourages and builds on a great work/life balance, this company have a strong set of core values and work ethic to help a positive work environment. Relaxed, environment, where they value pushing their analysts forward Career development and training plans for all team members Your birthday as a holiday each year on top of your holiday allowance Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Benefits: Company events Schedule: Monday to Friday Education: GCSE or equivalent (required) Work Location: In person
Mar 27, 2024
Full time
This is a rare chance to work for a one-of-a-kind IT company, who's ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness. The team is a bright bunch who will support you in and out of the office. Responsibilities They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Analyst to join their growing team, providing 1st line IT support as part of the Service Desk Team. As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. You will learn Act as the first point of contact for customers seeking technical assistance over the phone, email or chat Qualifying, assigning and documenting the problems raised by customers into service tickets; Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software Provide remote and telephone support for client networks and applications. Person Specification (desirable) Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable) You will have demonstrable experience of working with the following technologies: Microsoft 365 Administration & support. This should include the ability to troubleshoot basic problems and perform basic changes General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX & Mobile operating systems LAN, Wireless Networking Skills Essential Skills / Experience: Excellent organisation and prioritisation skills that can adapt to changing priorities Astute problems solving skills - with the ability to analyse data to reach conclusions A confident telephone manner and excellent written and verbal communication skills Well organised and methodical approach to work - most importantly seeing tasks and projects through to completion Ability to remain calm under pressure during challenging times Ability to develop and maintain strong customer relationships Exceptional customer service skills including experience of dealing with diverse customer groups. Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution Information Communications Technician Training During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as: Data Security Hardware & Software Computer Networking and so much more. You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about: Cloud & Mobile Technologies Technical Problem Solving Advanced-Data Security Computer Networks IT Communication & much more. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential. Progression Ongoing personal development & training is at the core of the businesses ethos. They believe that when team members are developing their skills, the customers also reap the benefits. Most IT companies follow a traditional support service, where if one person can't resolve the issue, it is passed onto the next person. All of this company's team members have the opportunity & support to be able to resolve the issues themselves & learn, rather than just escalating. This encourages personal development. Culture & Benefits As a company that encourages and builds on a great work/life balance, this company have a strong set of core values and work ethic to help a positive work environment. Relaxed, environment, where they value pushing their analysts forward Career development and training plans for all team members Your birthday as a holiday each year on top of your holiday allowance Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Benefits: Company events Schedule: Monday to Friday Education: GCSE or equivalent (required) Work Location: In person
Company Overview 1st Line Defence is one of the leading unexploded ordnance (UXO) risk mitigation companies in UK. We are dedicated to delivering practical solutions to deal with aerial-delivered unexploded bombs (UXBs) from WWI and WWII, as well as UXO contamination related to historical land use by the military. Our services range from early-stage desktop risk assessments through to UXO support to construction projects, site investigation and offshore works. We are passionate about providing services with a friendly, open and ethical approach. We maintain and implement rigorous standards in order to provide a high level of service to our clients. We are a team consisting of specialist UXO field engineers, historians, analysts and support staff. With headquarters in Hoddesdon, Hertfordshire, we operate across the UK and undertake projects overseas. Working Hours and Location: Working hours are 8.00 am - 5pm with 1 hour break for lunch, office based. Key Responsibilities and Objectives: - Mobilise the field team as per the schedule, ensuring they have all relevant information for each job allocation and act as first point of contact for field team queries - Assist with communicating with clients to book and extend site attendance as required - Ensure all pre-start requirements have been completed before field team attendance on site - Ensure the scheduling team are fully aware of all site requirements so that they can plan their manpower appropriately and in a timely manner - Proactively maintain field team qualification and course requalification as required - Maintain the accommodation booking log and liaise with hotels to secure refunds where accommodation is no longer required - Maintain the operations inbox, assigning emails to other team members and filing away as required - Create site information and risk assessment documentation for each site as appropriate and share it with the relevant personnel - Answer the operations and mainline telephone and direct calls to appropriate team members as appropriate - Contribute to Out of Hours telephone cover to assist the field team with accommodation or emergencies - Assist the team with covering other tasks during holiday or sickness periods - Build and maintain an excellent working relationship with both office staff and field staff based on trust, respect and support - Maintain a flexible, can-do approach to all tasks The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Company benefits: Gym membership and Birthday day off following a successful probation period. Employee assistance programme. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Mar 26, 2024
Full time
Company Overview 1st Line Defence is one of the leading unexploded ordnance (UXO) risk mitigation companies in UK. We are dedicated to delivering practical solutions to deal with aerial-delivered unexploded bombs (UXBs) from WWI and WWII, as well as UXO contamination related to historical land use by the military. Our services range from early-stage desktop risk assessments through to UXO support to construction projects, site investigation and offshore works. We are passionate about providing services with a friendly, open and ethical approach. We maintain and implement rigorous standards in order to provide a high level of service to our clients. We are a team consisting of specialist UXO field engineers, historians, analysts and support staff. With headquarters in Hoddesdon, Hertfordshire, we operate across the UK and undertake projects overseas. Working Hours and Location: Working hours are 8.00 am - 5pm with 1 hour break for lunch, office based. Key Responsibilities and Objectives: - Mobilise the field team as per the schedule, ensuring they have all relevant information for each job allocation and act as first point of contact for field team queries - Assist with communicating with clients to book and extend site attendance as required - Ensure all pre-start requirements have been completed before field team attendance on site - Ensure the scheduling team are fully aware of all site requirements so that they can plan their manpower appropriately and in a timely manner - Proactively maintain field team qualification and course requalification as required - Maintain the accommodation booking log and liaise with hotels to secure refunds where accommodation is no longer required - Maintain the operations inbox, assigning emails to other team members and filing away as required - Create site information and risk assessment documentation for each site as appropriate and share it with the relevant personnel - Answer the operations and mainline telephone and direct calls to appropriate team members as appropriate - Contribute to Out of Hours telephone cover to assist the field team with accommodation or emergencies - Assist the team with covering other tasks during holiday or sickness periods - Build and maintain an excellent working relationship with both office staff and field staff based on trust, respect and support - Maintain a flexible, can-do approach to all tasks The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Company benefits: Gym membership and Birthday day off following a successful probation period. Employee assistance programme. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 26, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Mar 26, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
IT Support Manager Law Firm - Birmingham Are you a Senior IT Analyst or IT Support Manager looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Manager role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. This role will enable you to work from home 1-2 days per week, giving you that all important work/life balance! Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! If this sounds of interest, hit APPLY now!
Mar 25, 2024
Full time
IT Support Manager Law Firm - Birmingham Are you a Senior IT Analyst or IT Support Manager looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Manager role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. This role will enable you to work from home 1-2 days per week, giving you that all important work/life balance! Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! If this sounds of interest, hit APPLY now!
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Mar 23, 2024
Full time
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Sep 23, 2022
Full time
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Sep 13, 2022
Full time
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's clients. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: Receive, scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Utilise and update available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. Ensure that all defined telephony and email service levels are met. What are we looking for? At least 2 years' experience in an IT support/ Service Desk Analyst role Excellent use of MS Office products Good understanding of IT networks and IT fundamentals Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills German language speaking is required Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £24,000-£29,000 + £2700 shift allowance + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day and night shifts. This role is on a 4 on 4 off basis covering the hours of 7am - 7pm, 7pm - 7am Please apply now to be considered. We will endeavour to get back to all applicants by phone/ email
Feb 21, 2022
Full time
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's clients. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: Receive, scope and accurately log, then process each customer ticket and, following known and agreed processes, carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. Pro-actively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Own tickets and ensure the customer or user is kept fully updated throughout its lifecycle. Utilise and update available Knowledge Bases to maximise the speed of resolution and improve customer satisfaction. Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. Maintain high standards of customer service at all times to encourage an excellent customer experience. Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. Ensure that all defined telephony and email service levels are met. What are we looking for? At least 2 years' experience in an IT support/ Service Desk Analyst role Excellent use of MS Office products Good understanding of IT networks and IT fundamentals Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills German language speaking is required Process driven with the ability to be innovative Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £24,000-£29,000 + £2700 shift allowance + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day and night shifts. This role is on a 4 on 4 off basis covering the hours of 7am - 7pm, 7pm - 7am Please apply now to be considered. We will endeavour to get back to all applicants by phone/ email
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer O365 Admin experience Azure AD experience CompTIA A+ and/ or MCP accreditation Microsoft Office Specialist Certification Advanced knowledge of remote support toolsets Expert knowledge of call management systems, preferably ServiceNow Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Feb 21, 2022
Full time
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer O365 Admin experience Azure AD experience CompTIA A+ and/ or MCP accreditation Microsoft Office Specialist Certification Advanced knowledge of remote support toolsets Expert knowledge of call management systems, preferably ServiceNow Self-motivated with a willingness to learn and adapt to any new change or situation Very good verbal and written communication skills Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Jan 08, 2022
Contractor
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE Shift Available - 0 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off This is an onsite role Contracts min 3 months - temp plus extension and perm opportunities Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. *1st Line Support of Wintel / Retail and Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured whilst logging the incident. *Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. *Proactively keeping Customers informed on incident or request status and progress. *Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. *Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. *Contributing to team meetings. *Good knowledge of IT platforms, equipment and applications. *Proven Customer service skills *Up to 6 months' experience as an analyst within a similar environment *Industry recognised qualifications in relevant area is desirable (i.e. MCP) If you hold current SC clearance and the outlined skills and experience please apply now! If you have the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Dec 03, 2021
Contractor
We have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE Shift Available - 0 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off This is an onsite role Contracts min 3 months - temp plus extension and perm opportunities Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. *1st Line Support of Wintel / Retail and Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured whilst logging the incident. *Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. *Proactively keeping Customers informed on incident or request status and progress. *Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. *Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. *Contributing to team meetings. *Good knowledge of IT platforms, equipment and applications. *Proven Customer service skills *Up to 6 months' experience as an analyst within a similar environment *Industry recognised qualifications in relevant area is desirable (i.e. MCP) If you hold current SC clearance and the outlined skills and experience please apply now! If you have the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Dec 03, 2021
Contractor
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Dec 02, 2021
Full time
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
ServiceDesk / 1st Line Support Analyst - £19-£25k + Excellent Benefits Overview: An excellent opportunity has arisen for an experienced ServiceDesk Support Analyst with a multiple award winning Cloud consultancy in the Sidcup, Kent Area. Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delive...... click apply for full job details
Dec 02, 2021
Full time
ServiceDesk / 1st Line Support Analyst - £19-£25k + Excellent Benefits Overview: An excellent opportunity has arisen for an experienced ServiceDesk Support Analyst with a multiple award winning Cloud consultancy in the Sidcup, Kent Area. Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delive...... click apply for full job details