One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well-developed business relationship. This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available. About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. Your day to day responsibilities: Live and promote Blueleaf's Culture and Values. Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times. Maintain a positive, empathetic, and professional attitude toward customers at all times. Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer-focused telephone manner. Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries. Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products. Address any questions or issues customers may have. Communicate with customers to understand their requirements and need. Offer solutions based on clients needs and capabilities. Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities. Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role. Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met. Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction. Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs). Take responsibility for updating any Customer Reference Data in the company s core ERP system (Netsuite) liaising with the relevant department or Account manager. Keep confidential records and financial information private and secure. Skills & Experience Clear communication and active listening skills. Previous use of ERP systems / web page navigation. Ideally you'll have knowledge and experience of using Orderwise. Good level of IT literacy, including use of Excel. 12+ months experience in telesales. 12+ months experience in Customer service or similar sector. Customer fixation by actively seeking to understand customer. requirements and business operations, anticipates request for solutions based on well-developed relationships. Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others. Planning and organising yourself to accomplish specific goals. Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation. Ability to stay calm under pressure and when customers are stressed or upset. Strong team player willing to participate as a full member. What will we offer? We will offer a competitive salary of £28,164.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location This role is located at our Castleford office in West Yorkshire. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. If you would like to see a copy of our data privacy notice please contact us.
Mar 29, 2024
Full time
Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well-developed business relationship. This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available. About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. Your day to day responsibilities: Live and promote Blueleaf's Culture and Values. Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times. Maintain a positive, empathetic, and professional attitude toward customers at all times. Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer-focused telephone manner. Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries. Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products. Address any questions or issues customers may have. Communicate with customers to understand their requirements and need. Offer solutions based on clients needs and capabilities. Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities. Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role. Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met. Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction. Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs). Take responsibility for updating any Customer Reference Data in the company s core ERP system (Netsuite) liaising with the relevant department or Account manager. Keep confidential records and financial information private and secure. Skills & Experience Clear communication and active listening skills. Previous use of ERP systems / web page navigation. Ideally you'll have knowledge and experience of using Orderwise. Good level of IT literacy, including use of Excel. 12+ months experience in telesales. 12+ months experience in Customer service or similar sector. Customer fixation by actively seeking to understand customer. requirements and business operations, anticipates request for solutions based on well-developed relationships. Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others. Planning and organising yourself to accomplish specific goals. Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation. Ability to stay calm under pressure and when customers are stressed or upset. Strong team player willing to participate as a full member. What will we offer? We will offer a competitive salary of £28,164.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location This role is located at our Castleford office in West Yorkshire. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. If you would like to see a copy of our data privacy notice please contact us.
Are you an extremely organised Administrator who can keep several plates spinning at the same time? Are you bored of monotonous tasks? Taken for granted, perhaps? Come and be a vital part of our team as a conduit between internal and external customers in the service department at our Watford offices. As long as you don't mind getting your hands dirty sometimes - this could be the role for you. BASIC SALARY: Up to £27,000 BENEFITS: Quarterly bonus paid on company performance Good holiday package rising with service Access to company benefits scheme including pension and 'perks' LOCATION: Watford COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welling Garden City, Stevenage, Slough, Maidenhead, Milton Keynes, Hitchin, Bletchley, JOB DESCRIPTION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire As our Administrator, you will take a key role in the service and hire administration department. Acting as a conduit between internal and external customers, as the Service Administrator you will maintain control and information regarding the status of ongoing jobs, report back as appropriate and keep the clients up to date. KEY RESPONSIBILITIES: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire Managing, processing and administering circa 30 jobs per day coming into the Service Department Acting as a conduit between customer, suppliers (including sub-contracted engineering) and internal teams, you will administer and report on calibration, repair and service work as required As the role evolves, you may become more responsible for quoting for jobs and allocating work to internal departments and subcontractors as appropriate Administering the equipment hire function - responding to customer requests and orders - as well as booking out and returning hire units PERSON SPECIFICATION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire You must be extremely organised and able to deal with the pressure of managing multiple jobs, from multiple customers at the same time You will have good communication skills - able to influence and indirectly manage both internal and external departments You will ideally have experience of working in a service, spares, workshop or engineering environment, though this experience could also come from a logistics planning background Sales administration would also be an appropriate skill set - but you must be prepared to get your hands dirty THE COMPANY: Approaching 100 years in business, we are a well-respected manufacturer and brand of electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we are leading our niche industry in innovation. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administration, Workshop Administration, Maintenance Manager, Service Planner, Logistics Planner, Sales Order Manager : Electronic Test and Measurement, Electronic Instrumentation, Electronic Equipment INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP17636, Wallace Hind Selection
Mar 29, 2024
Full time
Are you an extremely organised Administrator who can keep several plates spinning at the same time? Are you bored of monotonous tasks? Taken for granted, perhaps? Come and be a vital part of our team as a conduit between internal and external customers in the service department at our Watford offices. As long as you don't mind getting your hands dirty sometimes - this could be the role for you. BASIC SALARY: Up to £27,000 BENEFITS: Quarterly bonus paid on company performance Good holiday package rising with service Access to company benefits scheme including pension and 'perks' LOCATION: Watford COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welling Garden City, Stevenage, Slough, Maidenhead, Milton Keynes, Hitchin, Bletchley, JOB DESCRIPTION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire As our Administrator, you will take a key role in the service and hire administration department. Acting as a conduit between internal and external customers, as the Service Administrator you will maintain control and information regarding the status of ongoing jobs, report back as appropriate and keep the clients up to date. KEY RESPONSIBILITIES: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire Managing, processing and administering circa 30 jobs per day coming into the Service Department Acting as a conduit between customer, suppliers (including sub-contracted engineering) and internal teams, you will administer and report on calibration, repair and service work as required As the role evolves, you may become more responsible for quoting for jobs and allocating work to internal departments and subcontractors as appropriate Administering the equipment hire function - responding to customer requests and orders - as well as booking out and returning hire units PERSON SPECIFICATION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire You must be extremely organised and able to deal with the pressure of managing multiple jobs, from multiple customers at the same time You will have good communication skills - able to influence and indirectly manage both internal and external departments You will ideally have experience of working in a service, spares, workshop or engineering environment, though this experience could also come from a logistics planning background Sales administration would also be an appropriate skill set - but you must be prepared to get your hands dirty THE COMPANY: Approaching 100 years in business, we are a well-respected manufacturer and brand of electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we are leading our niche industry in innovation. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administration, Workshop Administration, Maintenance Manager, Service Planner, Logistics Planner, Sales Order Manager : Electronic Test and Measurement, Electronic Instrumentation, Electronic Equipment INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP17636, Wallace Hind Selection
Commercial Procurement Manager (inside ir35), 400 per day - Remote Are you a Commercial Procurement Manager with experience covering Digital Services and People Services Categories? Do you like the idea of shaping the development of a customer centric business/industry? We are currently recruiting a Commercial Procurement Manager with strong Supplier Management experience and a working knowledge of Public Contract Regulations (PCR) to join a vibrant team and deliver day-to-day commercial and contract management. What will the role involve? Coordinate the creation of procurement documents, encompassing ITTs, RfPs, preliminary contracts, and pricing models; Offer constructive feedback and insights to the Transformation team in shaping requirements, such as service levels, KPIs, and liquidated damages; Collaborate with the Data Protection Officer (DPO) to align procurement documentation with GDPR and DPA obligations; Collaborate with the Transformation team in constructing bid proposal evaluation frameworks; Assume responsibility for the commercial evaluation model; Formulate a commercial appraisal model for assessing commercial bids. Ideal Skills and Experience Significant experience in a Project Management role, leading multiple projects at any time. Excellent communication and collaboration skills, experience of bringing together a diverse range of knowledge and skills. Previous experience of working with software development teams. Ability to lead with a desire to work at all levels within a project. Ability to multitask whilst moving across various projects. Good influencing and relationship building skills. Project Management qualification highly desirable. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit (url removed)
Mar 29, 2024
Contractor
Commercial Procurement Manager (inside ir35), 400 per day - Remote Are you a Commercial Procurement Manager with experience covering Digital Services and People Services Categories? Do you like the idea of shaping the development of a customer centric business/industry? We are currently recruiting a Commercial Procurement Manager with strong Supplier Management experience and a working knowledge of Public Contract Regulations (PCR) to join a vibrant team and deliver day-to-day commercial and contract management. What will the role involve? Coordinate the creation of procurement documents, encompassing ITTs, RfPs, preliminary contracts, and pricing models; Offer constructive feedback and insights to the Transformation team in shaping requirements, such as service levels, KPIs, and liquidated damages; Collaborate with the Data Protection Officer (DPO) to align procurement documentation with GDPR and DPA obligations; Collaborate with the Transformation team in constructing bid proposal evaluation frameworks; Assume responsibility for the commercial evaluation model; Formulate a commercial appraisal model for assessing commercial bids. Ideal Skills and Experience Significant experience in a Project Management role, leading multiple projects at any time. Excellent communication and collaboration skills, experience of bringing together a diverse range of knowledge and skills. Previous experience of working with software development teams. Ability to lead with a desire to work at all levels within a project. Ability to multitask whilst moving across various projects. Good influencing and relationship building skills. Project Management qualification highly desirable. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit (url removed)
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Are you an extremely organised Administrator who can keep several plates spinning at the same time? Are you bored of monotonous tasks? Taken for granted, perhaps? Come and be a vital part of our team as a conduit between internal and external customers in the service department at our Watford offices. As long as you don't mind getting your hands dirty sometimes - this could be the role for you. BASIC SALARY: Up to £27,000 BENEFITS: Quarterly bonus paid on company performance Good holiday package rising with service Access to company benefits scheme including pension and 'perks' LOCATION: Watford COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welling Garden City, Stevenage, Slough, Maidenhead, Milton Keynes, Hitchin, Bletchley, JOB DESCRIPTION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire As our Administrator, you will take a key role in the service and hire administration department. Acting as a conduit between internal and external customers, as the Service Administrator you will maintain control and information regarding the status of ongoing jobs, report back as appropriate and keep the clients up to date. KEY RESPONSIBILITIES: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire Managing, processing and administering circa 30 jobs per day coming into the Service Department Acting as a conduit between customer, suppliers (including sub-contracted engineering) and internal teams, you will administer and report on calibration, repair and service work as required As the role evolves, you may become more responsible for quoting for jobs and allocating work to internal departments and subcontractors as appropriate Administering the equipment hire function - responding to customer requests and orders - as well as booking out and returning hire units PERSON SPECIFICATION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire You must be extremely organised and able to deal with the pressure of managing multiple jobs, from multiple customers at the same time You will have good communication skills - able to influence and indirectly manage both internal and external departments You will ideally have experience of working in a service, spares, workshop or engineering environment, though this experience could also come from a logistics planning background Sales administration would also be an appropriate skill set - but you must be prepared to get your hands dirty THE COMPANY: Approaching 100 years in business, we are a well-respected manufacturer and brand of electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we are leading our niche industry in innovation. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administration, Workshop Administration, Maintenance Manager, Service Planner, Logistics Planner, Sales Order Manager : Electronic Test and Measurement, Electronic Instrumentation, Electronic Equipment INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP17636, Wallace Hind Selection
Mar 29, 2024
Full time
Are you an extremely organised Administrator who can keep several plates spinning at the same time? Are you bored of monotonous tasks? Taken for granted, perhaps? Come and be a vital part of our team as a conduit between internal and external customers in the service department at our Watford offices. As long as you don't mind getting your hands dirty sometimes - this could be the role for you. BASIC SALARY: Up to £27,000 BENEFITS: Quarterly bonus paid on company performance Good holiday package rising with service Access to company benefits scheme including pension and 'perks' LOCATION: Watford COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welling Garden City, Stevenage, Slough, Maidenhead, Milton Keynes, Hitchin, Bletchley, JOB DESCRIPTION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire As our Administrator, you will take a key role in the service and hire administration department. Acting as a conduit between internal and external customers, as the Service Administrator you will maintain control and information regarding the status of ongoing jobs, report back as appropriate and keep the clients up to date. KEY RESPONSIBILITIES: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire Managing, processing and administering circa 30 jobs per day coming into the Service Department Acting as a conduit between customer, suppliers (including sub-contracted engineering) and internal teams, you will administer and report on calibration, repair and service work as required As the role evolves, you may become more responsible for quoting for jobs and allocating work to internal departments and subcontractors as appropriate Administering the equipment hire function - responding to customer requests and orders - as well as booking out and returning hire units PERSON SPECIFICATION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire You must be extremely organised and able to deal with the pressure of managing multiple jobs, from multiple customers at the same time You will have good communication skills - able to influence and indirectly manage both internal and external departments You will ideally have experience of working in a service, spares, workshop or engineering environment, though this experience could also come from a logistics planning background Sales administration would also be an appropriate skill set - but you must be prepared to get your hands dirty THE COMPANY: Approaching 100 years in business, we are a well-respected manufacturer and brand of electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we are leading our niche industry in innovation. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administration, Workshop Administration, Maintenance Manager, Service Planner, Logistics Planner, Sales Order Manager : Electronic Test and Measurement, Electronic Instrumentation, Electronic Equipment INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP17636, Wallace Hind Selection
Transport Administrator - Monday to Friday hours 730am-330pm/430pm (can be flexible) Nuneaton 30,000 Our client a leading waste services company is currently seeking a Transport Administrator/Planner to join this fast paced and growing business. The operational role ideally is looking for someone with transport administration/Planning experience looking for their next challenge. Your Responsibilities will include: Conducting daily vehicle inspections and reporting defects Scheduling routine maintenance and liaising with clients Assisting with vehicle procurement, licensing, registrations Preparing driver documentation like route plans and PODs Providing administrative support to the Transport Manager Ideally you will come from a transport or services role, ideally in logistics/waste or similar and have experience using transport management systems and Microsoft Office. You will be organised and have excellent attention to detail and be a great communicator and team player - Please apply now for an interview and immediate start!
Mar 29, 2024
Full time
Transport Administrator - Monday to Friday hours 730am-330pm/430pm (can be flexible) Nuneaton 30,000 Our client a leading waste services company is currently seeking a Transport Administrator/Planner to join this fast paced and growing business. The operational role ideally is looking for someone with transport administration/Planning experience looking for their next challenge. Your Responsibilities will include: Conducting daily vehicle inspections and reporting defects Scheduling routine maintenance and liaising with clients Assisting with vehicle procurement, licensing, registrations Preparing driver documentation like route plans and PODs Providing administrative support to the Transport Manager Ideally you will come from a transport or services role, ideally in logistics/waste or similar and have experience using transport management systems and Microsoft Office. You will be organised and have excellent attention to detail and be a great communicator and team player - Please apply now for an interview and immediate start!
Job Title: Retail Store Manager Location: Ross-on-Wye Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: Ross-on-Wye Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Are you an extremely organised Administrator who can keep several plates spinning at the same time? Are you bored of monotonous tasks? Taken for granted, perhaps? Come and be a vital part of our team as a conduit between internal and external customers in the service department at our Watford offices. As long as you don't mind getting your hands dirty sometimes - this could be the role for you. BASIC SALARY: Up to £27,000 BENEFITS: Quarterly bonus paid on company performance Good holiday package rising with service Access to company benefits scheme including pension and 'perks' LOCATION: Watford COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welling Garden City, Stevenage, Slough, Maidenhead, Milton Keynes, Hitchin, Bletchley, JOB DESCRIPTION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire As our Administrator, you will take a key role in the service and hire administration department. Acting as a conduit between internal and external customers, as the Service Administrator you will maintain control and information regarding the status of ongoing jobs, report back as appropriate and keep the clients up to date. KEY RESPONSIBILITIES: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire Managing, processing and administering circa 30 jobs per day coming into the Service Department Acting as a conduit between customer, suppliers (including sub-contracted engineering) and internal teams, you will administer and report on calibration, repair and service work as required As the role evolves, you may become more responsible for quoting for jobs and allocating work to internal departments and subcontractors as appropriate Administering the equipment hire function - responding to customer requests and orders - as well as booking out and returning hire units PERSON SPECIFICATION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire You must be extremely organised and able to deal with the pressure of managing multiple jobs, from multiple customers at the same time You will have good communication skills - able to influence and indirectly manage both internal and external departments You will ideally have experience of working in a service, spares, workshop or engineering environment, though this experience could also come from a logistics planning background Sales administration would also be an appropriate skill set - but you must be prepared to get your hands dirty THE COMPANY: Approaching 100 years in business, we are a well-respected manufacturer and brand of electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we are leading our niche industry in innovation. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administration, Workshop Administration, Maintenance Manager, Service Planner, Logistics Planner, Sales Order Manager : Electronic Test and Measurement, Electronic Instrumentation, Electronic Equipment INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP17636, Wallace Hind Selection
Mar 29, 2024
Full time
Are you an extremely organised Administrator who can keep several plates spinning at the same time? Are you bored of monotonous tasks? Taken for granted, perhaps? Come and be a vital part of our team as a conduit between internal and external customers in the service department at our Watford offices. As long as you don't mind getting your hands dirty sometimes - this could be the role for you. BASIC SALARY: Up to £27,000 BENEFITS: Quarterly bonus paid on company performance Good holiday package rising with service Access to company benefits scheme including pension and 'perks' LOCATION: Watford COMMUTABLE LOCATIONS: Hemel Hempstead, St. Albans, Hatfield, Cheshunt, Harrow, Wembley, Hayes, High Wycombe, Amersham, Chesham, Berkhamsted, Tring, Luton, Dunstable, Hatfield, Welling Garden City, Stevenage, Slough, Maidenhead, Milton Keynes, Hitchin, Bletchley, JOB DESCRIPTION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire As our Administrator, you will take a key role in the service and hire administration department. Acting as a conduit between internal and external customers, as the Service Administrator you will maintain control and information regarding the status of ongoing jobs, report back as appropriate and keep the clients up to date. KEY RESPONSIBILITIES: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire Managing, processing and administering circa 30 jobs per day coming into the Service Department Acting as a conduit between customer, suppliers (including sub-contracted engineering) and internal teams, you will administer and report on calibration, repair and service work as required As the role evolves, you may become more responsible for quoting for jobs and allocating work to internal departments and subcontractors as appropriate Administering the equipment hire function - responding to customer requests and orders - as well as booking out and returning hire units PERSON SPECIFICATION: Service Administrator, Office Administrator, Workshop Administrator : Workshop, Logistics, Hire You must be extremely organised and able to deal with the pressure of managing multiple jobs, from multiple customers at the same time You will have good communication skills - able to influence and indirectly manage both internal and external departments You will ideally have experience of working in a service, spares, workshop or engineering environment, though this experience could also come from a logistics planning background Sales administration would also be an appropriate skill set - but you must be prepared to get your hands dirty THE COMPANY: Approaching 100 years in business, we are a well-respected manufacturer and brand of electronic instrumentation. With a heavy focus and investment on R&D and New Product Development, we are leading our niche industry in innovation. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administration, Workshop Administration, Maintenance Manager, Service Planner, Logistics Planner, Sales Order Manager : Electronic Test and Measurement, Electronic Instrumentation, Electronic Equipment INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP17636, Wallace Hind Selection
Wallace Hind Selection LTD
Kettering, Northamptonshire
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Administrator required for a small but growing organisation. This position is paying an annual salary of between 24,000 - 26,000 depending on experience . An exceptionally organised Administrator looking to gain PA experience is highly desirable. Working hours are Monday - Thursday, 9.00am 5.00pm and Friday, 9.00am - 4.30pm. Duties: First point of contact for the business Meet and greet visitors, offering refreshments Arrange meetings, events, conferences Typing, compiling, and preparing reports, presentations, and correspondence Remind the Manager and Executive of important tasks and deadlines Conduct industry research Book and arrange travel, transport, and accommodation Implement and maintain procedures and administrative systems Order office stationery and supplies Raise and send purchase orders and batch supplier invoices Benefits: 24,000 - 26,000 per annum 20 days holiday, plus bank holidays Pension Experience required: Previous administration, sales administration, or PA experience is desirable Excellent organisational and time management skills Strong communication skills Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Eager to learn, with a good work ethic Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Mar 29, 2024
Full time
Administrator required for a small but growing organisation. This position is paying an annual salary of between 24,000 - 26,000 depending on experience . An exceptionally organised Administrator looking to gain PA experience is highly desirable. Working hours are Monday - Thursday, 9.00am 5.00pm and Friday, 9.00am - 4.30pm. Duties: First point of contact for the business Meet and greet visitors, offering refreshments Arrange meetings, events, conferences Typing, compiling, and preparing reports, presentations, and correspondence Remind the Manager and Executive of important tasks and deadlines Conduct industry research Book and arrange travel, transport, and accommodation Implement and maintain procedures and administrative systems Order office stationery and supplies Raise and send purchase orders and batch supplier invoices Benefits: 24,000 - 26,000 per annum 20 days holiday, plus bank holidays Pension Experience required: Previous administration, sales administration, or PA experience is desirable Excellent organisational and time management skills Strong communication skills Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Eager to learn, with a good work ethic Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Energy Procurement Manager Norwich, Norfolk £60,000 - £70,000 (DOE) + Progression + Training + Holidays + Car allowance + Private Medical + Employee discounts + 8% Pension Excellent opportunity for a Procurement Manager with experience working within the energy sector and looking for the chance to progress within a market leading company. Do you have experience in procurement of energy in a commercial or industrial setting? Are you looking for a chance to develop your skills and gain valuable experience working with a leading company within the utilities and energy sector? This company operate on a national basis and provide a range of products, equipment and services to their customers across the country. They serve mainly the agricultural sector but in recent years have looked to expand their portfolio and speciality services to their customers. Due to recent expansion they are now looking to expand their operation across the UK.In this role you will be working in a senior role within the business to act as a technical specialist to provide expertise across the business to efficiently grow their energy function. You will be involved in leading the Energy team from procurement all the way through to the supply of energy products and services to customers. You will have previous experience in negotiating energy tariffs or have experience in an in depth knowledge of the pricing of energy market / tariffs. This is a great opportunity for an experienced energy professional who has experience in procurement and analytics to play a major role in an thriving business who play a major part in procurement for the agricultural sector. The Role: Reviewing energy supply and savings options for a national customer base Looking at cost saving and negotiations with all suppliers for traditional and renewable energy Assist the Head of Utilities in leading the energy team and managing the full process of supplying customers with products / services and bill validation The Person: Experience in procuring energy / pricing energy tariffs Experience in a Procurement Manager role Based in the Norfolk area To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Norton at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Mar 29, 2024
Full time
Energy Procurement Manager Norwich, Norfolk £60,000 - £70,000 (DOE) + Progression + Training + Holidays + Car allowance + Private Medical + Employee discounts + 8% Pension Excellent opportunity for a Procurement Manager with experience working within the energy sector and looking for the chance to progress within a market leading company. Do you have experience in procurement of energy in a commercial or industrial setting? Are you looking for a chance to develop your skills and gain valuable experience working with a leading company within the utilities and energy sector? This company operate on a national basis and provide a range of products, equipment and services to their customers across the country. They serve mainly the agricultural sector but in recent years have looked to expand their portfolio and speciality services to their customers. Due to recent expansion they are now looking to expand their operation across the UK.In this role you will be working in a senior role within the business to act as a technical specialist to provide expertise across the business to efficiently grow their energy function. You will be involved in leading the Energy team from procurement all the way through to the supply of energy products and services to customers. You will have previous experience in negotiating energy tariffs or have experience in an in depth knowledge of the pricing of energy market / tariffs. This is a great opportunity for an experienced energy professional who has experience in procurement and analytics to play a major role in an thriving business who play a major part in procurement for the agricultural sector. The Role: Reviewing energy supply and savings options for a national customer base Looking at cost saving and negotiations with all suppliers for traditional and renewable energy Assist the Head of Utilities in leading the energy team and managing the full process of supplying customers with products / services and bill validation The Person: Experience in procuring energy / pricing energy tariffs Experience in a Procurement Manager role Based in the Norfolk area To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Norton at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Looking for a dynamic and skilled Office Manager/Administrator to join a Rail Construction team in Kent! As an Office Manager/Administrator, you will play a key role in ensuring the smooth and efficient operation of our construction business. You will be responsible for overseeing the day-to-day office tasks, coordinating administrative functions, and providing support to the management team. The ideal candidate will have a proven track record in Office Management, excellent communication and organizational skills, and the ability to work in a fast-paced environment. You should be proficient in Microsoft Office and have experience in managing a team. Offering: 30,000 - 35,000 salary! Monday - Friday in the Office Based in Kent, towards the Gillingham area. Responsibilities include: Managing and overseeing the administrative functions of the office Coordinating office procedures and streamlining administrative systems Providing support to management and other staff members as needed Organizing and maintaining files and records Managing schedules and arranging appointments Assisting with HR tasks such as recruitment, onboarding and employee record keeping Ensuring the office is clean, tidy, and fully stocked with supplies Responding to customer inquiries and concerns This is a full-time position with competitive salary and benefits. If you're looking for a challenging and rewarding career opportunity in the construction industry, please submit your application today! Or email me on Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 29, 2024
Full time
Looking for a dynamic and skilled Office Manager/Administrator to join a Rail Construction team in Kent! As an Office Manager/Administrator, you will play a key role in ensuring the smooth and efficient operation of our construction business. You will be responsible for overseeing the day-to-day office tasks, coordinating administrative functions, and providing support to the management team. The ideal candidate will have a proven track record in Office Management, excellent communication and organizational skills, and the ability to work in a fast-paced environment. You should be proficient in Microsoft Office and have experience in managing a team. Offering: 30,000 - 35,000 salary! Monday - Friday in the Office Based in Kent, towards the Gillingham area. Responsibilities include: Managing and overseeing the administrative functions of the office Coordinating office procedures and streamlining administrative systems Providing support to management and other staff members as needed Organizing and maintaining files and records Managing schedules and arranging appointments Assisting with HR tasks such as recruitment, onboarding and employee record keeping Ensuring the office is clean, tidy, and fully stocked with supplies Responding to customer inquiries and concerns This is a full-time position with competitive salary and benefits. If you're looking for a challenging and rewarding career opportunity in the construction industry, please submit your application today! Or email me on Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
PDA Search & Selection
Kingston Upon Thames, London
Job Title: Retail Store Manager Location: New Malden Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: New Malden Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Mar 29, 2024
Full time
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Wallace Hind Selection LTD
Northampton, Northamptonshire
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
An amazing Brand and Content client of Office Angels who is based in the heart of Soho is seeking a creative, proactive Temporary Office Assistant to be responsible for the smooth day to day running of the office. Making sure it is clean, comfortable, safe, and secure office environment and being the first point of contact for our team on office-related questions. This is an excellent opportunity in a fantastic environment. The role is for 4-6 weeks until they hire a permanent Office Assistant There is a chance of a temp - perm role for an amazing candidate. The role: Temporary Office Assistant The Company: Creative Branding Company The culture: Professional, Creative environment The location: West End, London Pay rate: 14.50 Start date: Immediately Duration: 4 - 6 weeks Perks: Holiday pay, training, retailer discounts Office/Home based?: 100% Office based Overview of the role/Duties: Ordering and replenishing office supplies and team lunches Point of contact - be the main point of contact for office contractors / suppliers and handle office-related queries New starters / leavers - support managers with new starters and leavers processes Setting up meeting rooms Running errands Organising team lunches and breakfasts Post - sort and distribute incoming post and organise important outbound shipments of products. Experience/Skills required: Excellent verbal and written communication skills Highly organised with the ability to prioritise tasks to meet strict deadlines Strong people skills - ability to listen, to communicate and to relate to others on a professional level Results oriented with and impeccable work ethic Self-motivated and positive - able to take the initiative to solve problems Exceptional eye for detail IT skills - able to use Microsoft Office and Emails Please send your CV to: (url removed) This opportunity is being advertised by the Office Angels West End team, we are acting as the recruitment partner on behalf of our client. Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly. If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion. Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
An amazing Brand and Content client of Office Angels who is based in the heart of Soho is seeking a creative, proactive Temporary Office Assistant to be responsible for the smooth day to day running of the office. Making sure it is clean, comfortable, safe, and secure office environment and being the first point of contact for our team on office-related questions. This is an excellent opportunity in a fantastic environment. The role is for 4-6 weeks until they hire a permanent Office Assistant There is a chance of a temp - perm role for an amazing candidate. The role: Temporary Office Assistant The Company: Creative Branding Company The culture: Professional, Creative environment The location: West End, London Pay rate: 14.50 Start date: Immediately Duration: 4 - 6 weeks Perks: Holiday pay, training, retailer discounts Office/Home based?: 100% Office based Overview of the role/Duties: Ordering and replenishing office supplies and team lunches Point of contact - be the main point of contact for office contractors / suppliers and handle office-related queries New starters / leavers - support managers with new starters and leavers processes Setting up meeting rooms Running errands Organising team lunches and breakfasts Post - sort and distribute incoming post and organise important outbound shipments of products. Experience/Skills required: Excellent verbal and written communication skills Highly organised with the ability to prioritise tasks to meet strict deadlines Strong people skills - ability to listen, to communicate and to relate to others on a professional level Results oriented with and impeccable work ethic Self-motivated and positive - able to take the initiative to solve problems Exceptional eye for detail IT skills - able to use Microsoft Office and Emails Please send your CV to: (url removed) This opportunity is being advertised by the Office Angels West End team, we are acting as the recruitment partner on behalf of our client. Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly. If you have not heard after 5 working days then unfortunately we were unable to consider your application on this occasion. Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Peopleforce Recruitment Ltd
Solihull, West Midlands
Peopleforce Recruitment Front of House Receptionist Please note: Candidates will need to have their own car due to the location of this role being out of the way of public transport. Here at Peopleforce Recruitment we are excited to present to you a new role - Front of House Receptionist. We are looking for someone who has a personable, professional, positive way about them but who also thrives working within a busy environment due to the nature of the business. This would be working for a Global Healthcare company at their Solihull site on a 12 month contract basis. This would be on a Monday - Friday basis at 37.5 hours per week. Pay will be 26,000 per annum. Core duties of the role include: Answering incoming calls and dealing with them accordingly Managing office supplies, lunch and refreshment orders General tidying/cleaning up of the office space Liaising with external suppliers and providing a high level of customer service while doing so Face to face service with incoming visitors - signing them in/out Organisation of events - locations, invitations, confirmations, accommodation Key holder to the Office and managing ID passes Providing ad-hoc support where necessary throughout with the Business Support Team As you will be reporting to the Business HR Manager, you will also be required to support with some HR administration tasks such as managing the new starter/leavers admin process, carrying out DBS checks, completing HR filing and completing some employee contracts where necessary Requirements of the role: Own transportation due to the location Educated to A-Level standard Key organisational skills and a good attention to detail Time management Confident using MS Office applications Personable and enthusiastic If this sounds like the role for you, then feel free to apply or get in touch with Maisy at Peopleforce Recruitment if you have any questions!
Mar 29, 2024
Full time
Peopleforce Recruitment Front of House Receptionist Please note: Candidates will need to have their own car due to the location of this role being out of the way of public transport. Here at Peopleforce Recruitment we are excited to present to you a new role - Front of House Receptionist. We are looking for someone who has a personable, professional, positive way about them but who also thrives working within a busy environment due to the nature of the business. This would be working for a Global Healthcare company at their Solihull site on a 12 month contract basis. This would be on a Monday - Friday basis at 37.5 hours per week. Pay will be 26,000 per annum. Core duties of the role include: Answering incoming calls and dealing with them accordingly Managing office supplies, lunch and refreshment orders General tidying/cleaning up of the office space Liaising with external suppliers and providing a high level of customer service while doing so Face to face service with incoming visitors - signing them in/out Organisation of events - locations, invitations, confirmations, accommodation Key holder to the Office and managing ID passes Providing ad-hoc support where necessary throughout with the Business Support Team As you will be reporting to the Business HR Manager, you will also be required to support with some HR administration tasks such as managing the new starter/leavers admin process, carrying out DBS checks, completing HR filing and completing some employee contracts where necessary Requirements of the role: Own transportation due to the location Educated to A-Level standard Key organisational skills and a good attention to detail Time management Confident using MS Office applications Personable and enthusiastic If this sounds like the role for you, then feel free to apply or get in touch with Maisy at Peopleforce Recruitment if you have any questions!
Programme Manager We are delighted to share this new and exciting opportunity for a Programme Manager - Our Business to join a dynamic organisation. Position : Programme Manager - Our Business Location : Holyoake House, Manchester / Hybrid Salary : £46,173 per annum (pro rata to 21 hours - £27,704) Hours : Part-time, 3 days per week (21 hours) Contract : Fixed term until 31 March 2025 Closing Date: Midnight, Wednesday 17th April 2024 Interviews: Week commencing 29th April 2024, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union. We reserve the right to close the role early should a suitable candidate be found before this date . Applicants are required to submit a current CV and cover letter. About the role: As Programme Manager for 'Our Business', you will be responsible for managing the 'Our Business' programme from inception to completion and acting as the primary contact between the organisation and our partners at Greater Manchester Combined Authority (GMCA) and beyond. The organisation has been tasked by GMCA to deliver the first phase of the 'Our Business' project and that's where you come in. We are looking for an experienced Programme Manager to lead this important and exciting project. Key responsibilities include: To lead the planning, design, delivery, and evaluation of the Our Business project, ensuring successful completion and delivery of the agreed project outcomes. To monitor and evaluate the project, delivering analysis and reports as necessary and complying with all GMCA reporting requirements, including using the GMCA's GMIT system and ensuring that the programme achieves and reports on meeting its stated target outputs and outcomes. To support the set-up of the Our Business co-operative, ensuring that it is delivered in line with the requirements of co-operative governance and Values and Principles. To identify and secure a variety of funding mechanisms to support Our Business as a sustainable and independent co-operative beyond the life of the project. To form strategic relationships with large infrastructure bodies, recruiting them into membership of the Our Business co-operative. To complete the Social Value Portal reporting in line with GMCA's requirements, ensuring that the social value targets for the programme are met. To manage the strategic partnership between various project stakeholders, including GMCA, Co-operatives UK, the training provider, and member groups, ensuring that everyone is kept informed and updated and can work collaboratively to ensure full cohesion and successful execution of the project. To support the CEO in the delivery of the marketing and communications plan for Our Business, including the design and delivery of recruitment and promotion events. To manage the project budget, ensuring that spend remains in line with the agreed budget. To work closely with the Tech Manager, ensuring the effective management of the online platform (supplied by Hivebrite). To act as line manager to the Digital & Community Co-ordinator. About you: To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as a Programme Manager in another organisation. Project management: Strong project management skills to oversee the delivery of the online platform and manage the triage and community process effectively. Technical understanding: A basic understanding of technology, especially in managing 'Hivebrite' online platforms, to collaborate efficiently with the Tech Lead. Communication: Excellent communication skills to liaise with the contract manager and relevant teams at GMCA, working with the Tech Manager, line management of Digital & Community Co-ordinator, and other stakeholders. Strategic thinking: Ability to align the project with broader objectives, and develop strategies for effective delivery. Collaboration: Strong collaborative skills to work closely with the Tech Manager, Digital & Community Co-ordinator, and other team members. Problem-solving: The capability to address challenges that may arise during the project and find effective solutions Leadership: Leadership qualities to guide the team, make decisions Adaptability: Given the complexity of the GM social ecosystem, adaptability to changing circumstances and the ability to adjust strategies accordingly. Stakeholder management: Effectively manage relationships with stakeholders, including GMCA and the social economy sector. Marketing and communications: Understanding of marketing principles to support the CEO in the platform's marketing and communication strategies. About the organisation: As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Programme Manager, Head of Programmes, Head of Project and Programmes, Senior Programme Manager, Grant Programmes Manager, Principle Project Manager, Director of Programmes, Charity Programme Manager etc. PLEASE NOTE: This role is being
Mar 29, 2024
Full time
Programme Manager We are delighted to share this new and exciting opportunity for a Programme Manager - Our Business to join a dynamic organisation. Position : Programme Manager - Our Business Location : Holyoake House, Manchester / Hybrid Salary : £46,173 per annum (pro rata to 21 hours - £27,704) Hours : Part-time, 3 days per week (21 hours) Contract : Fixed term until 31 March 2025 Closing Date: Midnight, Wednesday 17th April 2024 Interviews: Week commencing 29th April 2024, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union. We reserve the right to close the role early should a suitable candidate be found before this date . Applicants are required to submit a current CV and cover letter. About the role: As Programme Manager for 'Our Business', you will be responsible for managing the 'Our Business' programme from inception to completion and acting as the primary contact between the organisation and our partners at Greater Manchester Combined Authority (GMCA) and beyond. The organisation has been tasked by GMCA to deliver the first phase of the 'Our Business' project and that's where you come in. We are looking for an experienced Programme Manager to lead this important and exciting project. Key responsibilities include: To lead the planning, design, delivery, and evaluation of the Our Business project, ensuring successful completion and delivery of the agreed project outcomes. To monitor and evaluate the project, delivering analysis and reports as necessary and complying with all GMCA reporting requirements, including using the GMCA's GMIT system and ensuring that the programme achieves and reports on meeting its stated target outputs and outcomes. To support the set-up of the Our Business co-operative, ensuring that it is delivered in line with the requirements of co-operative governance and Values and Principles. To identify and secure a variety of funding mechanisms to support Our Business as a sustainable and independent co-operative beyond the life of the project. To form strategic relationships with large infrastructure bodies, recruiting them into membership of the Our Business co-operative. To complete the Social Value Portal reporting in line with GMCA's requirements, ensuring that the social value targets for the programme are met. To manage the strategic partnership between various project stakeholders, including GMCA, Co-operatives UK, the training provider, and member groups, ensuring that everyone is kept informed and updated and can work collaboratively to ensure full cohesion and successful execution of the project. To support the CEO in the delivery of the marketing and communications plan for Our Business, including the design and delivery of recruitment and promotion events. To manage the project budget, ensuring that spend remains in line with the agreed budget. To work closely with the Tech Manager, ensuring the effective management of the online platform (supplied by Hivebrite). To act as line manager to the Digital & Community Co-ordinator. About you: To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as a Programme Manager in another organisation. Project management: Strong project management skills to oversee the delivery of the online platform and manage the triage and community process effectively. Technical understanding: A basic understanding of technology, especially in managing 'Hivebrite' online platforms, to collaborate efficiently with the Tech Lead. Communication: Excellent communication skills to liaise with the contract manager and relevant teams at GMCA, working with the Tech Manager, line management of Digital & Community Co-ordinator, and other stakeholders. Strategic thinking: Ability to align the project with broader objectives, and develop strategies for effective delivery. Collaboration: Strong collaborative skills to work closely with the Tech Manager, Digital & Community Co-ordinator, and other team members. Problem-solving: The capability to address challenges that may arise during the project and find effective solutions Leadership: Leadership qualities to guide the team, make decisions Adaptability: Given the complexity of the GM social ecosystem, adaptability to changing circumstances and the ability to adjust strategies accordingly. Stakeholder management: Effectively manage relationships with stakeholders, including GMCA and the social economy sector. Marketing and communications: Understanding of marketing principles to support the CEO in the platform's marketing and communication strategies. About the organisation: As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Programme Manager, Head of Programmes, Head of Project and Programmes, Senior Programme Manager, Grant Programmes Manager, Principle Project Manager, Director of Programmes, Charity Programme Manager etc. PLEASE NOTE: This role is being
Our client is seeking a Customer Coordinator to join their team based on Birmingham Business Park. As the Customer Coordinator, your main responsibility will be overseeing the daily operations of the team and ensure smooth communication and coordination. Your working hours will be from 6am to 6.15pm working 4 days on 4 days off Duties will include but not be limited to the following: Handle inbound and outbound calls Resolve any issues that arise or may potentially arise Coordinate with other departments Keep managers informed and updated on schedules in advance Provide accurate and proactive updates to the Customer Service Team Respond to emails from colleagues, other departments, and key stakeholders The ideal candidate will possess the following: A positive and proactive approach A customer focus mindset Exceptional customer service skills Previous experience in a customer service role Confident, polite, and professional telephone etiquette Strong written and verbal communication skills Ability to think independently and understand the broader context Flexibility to meet company and customer needs You should be open to the needs of the company and customers, as flexibility is a must. Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Mar 29, 2024
Full time
Our client is seeking a Customer Coordinator to join their team based on Birmingham Business Park. As the Customer Coordinator, your main responsibility will be overseeing the daily operations of the team and ensure smooth communication and coordination. Your working hours will be from 6am to 6.15pm working 4 days on 4 days off Duties will include but not be limited to the following: Handle inbound and outbound calls Resolve any issues that arise or may potentially arise Coordinate with other departments Keep managers informed and updated on schedules in advance Provide accurate and proactive updates to the Customer Service Team Respond to emails from colleagues, other departments, and key stakeholders The ideal candidate will possess the following: A positive and proactive approach A customer focus mindset Exceptional customer service skills Previous experience in a customer service role Confident, polite, and professional telephone etiquette Strong written and verbal communication skills Ability to think independently and understand the broader context Flexibility to meet company and customer needs You should be open to the needs of the company and customers, as flexibility is a must. Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.