Job Title: Order Service Advisor Location: Chester Salary: Competitive Job Type: Permanent, Full Time Working Hours: Monday to Friday 8.30am - 4.30pm Widex is one of the world's leading manufacturers of hearing aids. Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology. Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide. About the Role: The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders. Key Responsibilities: To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group Creating sales orders and return orders and identifying the correct order process route Checking all order data is entered correctly Liaising with all internal teams for any order queries Receiving stock for local warehousing Picking stock from the Warehouse to fulfil repair orders Completing hearing aid programming Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders Any other duties compatible with the requirements of the post subject to the direction of the Management About You: Previous work experience in an Operations/Logistics environment desirable Previous experience of service and repair processes beneficial Self-motivated and self-quality managed essential Exceptionally high level of attention to detail essential Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM. Excellent interpersonal skills with all internal and external customers Benefits: Competitive salary dependent on experience Annual company bonus approximately 10% of annual salary Generous pension scheme - up to 10% matched contribution 26 days holiday plus bank holidays Above average Life Assurance Free Parking Enhanced Employee Assistance Programme This position is required to be office based due to the requirements of the role and interaction with the wider team Please click on the APPLY button to send your CV and Cover letter for this role. Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.
Apr 18, 2024
Full time
Job Title: Order Service Advisor Location: Chester Salary: Competitive Job Type: Permanent, Full Time Working Hours: Monday to Friday 8.30am - 4.30pm Widex is one of the world's leading manufacturers of hearing aids. Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology. Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide. About the Role: The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders. Key Responsibilities: To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group Creating sales orders and return orders and identifying the correct order process route Checking all order data is entered correctly Liaising with all internal teams for any order queries Receiving stock for local warehousing Picking stock from the Warehouse to fulfil repair orders Completing hearing aid programming Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders Any other duties compatible with the requirements of the post subject to the direction of the Management About You: Previous work experience in an Operations/Logistics environment desirable Previous experience of service and repair processes beneficial Self-motivated and self-quality managed essential Exceptionally high level of attention to detail essential Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM. Excellent interpersonal skills with all internal and external customers Benefits: Competitive salary dependent on experience Annual company bonus approximately 10% of annual salary Generous pension scheme - up to 10% matched contribution 26 days holiday plus bank holidays Above average Life Assurance Free Parking Enhanced Employee Assistance Programme This position is required to be office based due to the requirements of the role and interaction with the wider team Please click on the APPLY button to send your CV and Cover letter for this role. Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.
A sector leading manufacturing company are looking to recruit an experienced Supply Chain Planner for their production facility based in Burton Upon Trent. As a Supply Chain Planner, you will be part of a small team and have responsibility for collecting, analysing, and reporting on supply chain data. This will include information on inventory levels, order fulfilment, transportation, costs, and you will also process orders and track shipments. Career progression is certainly available in this role and company, and they are committed to professional development by offering fully funded CIPS training to a successful candidate (after probationary period) if they require and desire it. Benefits of Supply Chain Planner: Salary of up to c£30k Up to 10% Bonus scheme Plus other company benefits 25 days annual leave + BH 40 hrs per week with some flex on start and finish times to suit person Flexible working with occasional days at home where need, (not fully set hybrid policy) Key responsibilities of Supply Chain Planner: Collect and analyse data from ERP systems, spreadsheets, databases, and other sources. Develop reports and dashboards to track supply chain performance. Assist in improvements to supply chain efficiency and effectiveness. Process orders and track shipments. Manage warehouse stock levels and raise new orders with suppliers. Identify trends and patterns in the data to make recommendations. Communicate with customers and suppliers on order status. Resolve any issues that arise with orders or shipments. Coordinate with sales, manufacturing, and logistics departments where required. Experience and skills required: 2+ years of experience in supply chain data analysis. Ideally hold Bachelor's degree in supply chain management, business administration, or related field or hold similar level qualifications. Experience with supply chain software systems. Strong analytical and problem-solving skills. Proficient in Microsoft Excel and other data analysis tools. Excellent communication and presentation skills. To apply If you are an experienced Supply Chain Planner looking for a new challenge, please apply by sending your CV, or if you need further information please contact Stuart Cooper on: mail: Wagstaff Recruitment - Building Trusted Relationships to Create Great Opportunities
Apr 18, 2024
Full time
A sector leading manufacturing company are looking to recruit an experienced Supply Chain Planner for their production facility based in Burton Upon Trent. As a Supply Chain Planner, you will be part of a small team and have responsibility for collecting, analysing, and reporting on supply chain data. This will include information on inventory levels, order fulfilment, transportation, costs, and you will also process orders and track shipments. Career progression is certainly available in this role and company, and they are committed to professional development by offering fully funded CIPS training to a successful candidate (after probationary period) if they require and desire it. Benefits of Supply Chain Planner: Salary of up to c£30k Up to 10% Bonus scheme Plus other company benefits 25 days annual leave + BH 40 hrs per week with some flex on start and finish times to suit person Flexible working with occasional days at home where need, (not fully set hybrid policy) Key responsibilities of Supply Chain Planner: Collect and analyse data from ERP systems, spreadsheets, databases, and other sources. Develop reports and dashboards to track supply chain performance. Assist in improvements to supply chain efficiency and effectiveness. Process orders and track shipments. Manage warehouse stock levels and raise new orders with suppliers. Identify trends and patterns in the data to make recommendations. Communicate with customers and suppliers on order status. Resolve any issues that arise with orders or shipments. Coordinate with sales, manufacturing, and logistics departments where required. Experience and skills required: 2+ years of experience in supply chain data analysis. Ideally hold Bachelor's degree in supply chain management, business administration, or related field or hold similar level qualifications. Experience with supply chain software systems. Strong analytical and problem-solving skills. Proficient in Microsoft Excel and other data analysis tools. Excellent communication and presentation skills. To apply If you are an experienced Supply Chain Planner looking for a new challenge, please apply by sending your CV, or if you need further information please contact Stuart Cooper on: mail: Wagstaff Recruitment - Building Trusted Relationships to Create Great Opportunities
Do you thrive in a fast-paced environment and enjoy leading a team? Are you organised, tech-savvy, and a clear communicator? If so, then this Warehouse Manager role at a leading global company based in Loughton could be perfect for you! Benefits include: Managing a small team within a clean warehouse environment Wide range of benefits including private healthcare, contributory pension, company bonuses and incentives, 25 days annual leave Fantastic team environment, career development and stability Working hours Monday-Friday 7.15am-4.15pm no shifts or weekends About the Role: You will be responsible for the day-to-day operations of our warehouse, leading a small team, overseeing stock control, order fulfilment, and dispatch, as well as liaising internationally. You will also be involved in a range of projects and you will have real input into continuous improvement, implementing new processes and optimising warehouse efficiency. This role has huge scope to develop your skills and you will have the ability to learn, as well as bring your ideas to the business. Key Responsibilities: Lead, motivate and train a small team Manage all aspects of warehouse operations, receiving, storage, picking, packing, and dispatching goods, including international shipments Ensure that the warehouse operates at peak efficiency, with customer satisfaction the primary goal Maintain accurate stock control systems and ensure timely order fulfilment Implement and manage warehouse improvement projects and develop warehouse operations systems Identify and address any logistical issues to optimise efficiency Review and prepare workflows, staffing requirements and equipment layout to meet productivity, quality and customer service Build and maintain strong relationships with internal and external stakeholders Use systems to manage shipments and stock, as well as create reports for management Maintain a safe and healthy working environment, complying with legal regulations Who We Are Looking For: Proven experience leading a team within a warehouse or similar role A positive and energetic outlook to bring to the team on a daily basis Supportive and keen to motivate others Excellent organisational and problem-solving skills Proficient IT skills, ideally shipping and warehouse system experience Excellent communication and interpersonal skills A proactive and results-oriented approach, forward-thinking and detail-orientated Location: Loughton, Essex If you're a highly driven and organised individual with a passion for logistics, call us or apply today!
Apr 17, 2024
Full time
Do you thrive in a fast-paced environment and enjoy leading a team? Are you organised, tech-savvy, and a clear communicator? If so, then this Warehouse Manager role at a leading global company based in Loughton could be perfect for you! Benefits include: Managing a small team within a clean warehouse environment Wide range of benefits including private healthcare, contributory pension, company bonuses and incentives, 25 days annual leave Fantastic team environment, career development and stability Working hours Monday-Friday 7.15am-4.15pm no shifts or weekends About the Role: You will be responsible for the day-to-day operations of our warehouse, leading a small team, overseeing stock control, order fulfilment, and dispatch, as well as liaising internationally. You will also be involved in a range of projects and you will have real input into continuous improvement, implementing new processes and optimising warehouse efficiency. This role has huge scope to develop your skills and you will have the ability to learn, as well as bring your ideas to the business. Key Responsibilities: Lead, motivate and train a small team Manage all aspects of warehouse operations, receiving, storage, picking, packing, and dispatching goods, including international shipments Ensure that the warehouse operates at peak efficiency, with customer satisfaction the primary goal Maintain accurate stock control systems and ensure timely order fulfilment Implement and manage warehouse improvement projects and develop warehouse operations systems Identify and address any logistical issues to optimise efficiency Review and prepare workflows, staffing requirements and equipment layout to meet productivity, quality and customer service Build and maintain strong relationships with internal and external stakeholders Use systems to manage shipments and stock, as well as create reports for management Maintain a safe and healthy working environment, complying with legal regulations Who We Are Looking For: Proven experience leading a team within a warehouse or similar role A positive and energetic outlook to bring to the team on a daily basis Supportive and keen to motivate others Excellent organisational and problem-solving skills Proficient IT skills, ideally shipping and warehouse system experience Excellent communication and interpersonal skills A proactive and results-oriented approach, forward-thinking and detail-orientated Location: Loughton, Essex If you're a highly driven and organised individual with a passion for logistics, call us or apply today!
Warehouse Supervisor Paddock Wood, Kent£32,000pa5 shifts per week (45hpw) Must be able to work weekendsKHR is working with a reputable fulfilment centre based in Paddock Wood that is looking to hire 2 dedicated and highly experienced Warehouse Supervisors permanently.The Warehouse Supervisor will lead several teams including goods-in, order processing and dispatch; overseeing performance and facilitating continuous improvement initiatives. The ideal candidate will oversee the warehouse facility's daily operations by ensuring efficiency, accuracy, and compliance with company standards. Responsibilities of the Warehouse Supervisor will include, yet not be limited to; Set and monitor team KPIs to ensure targets are met Host daily meetings with the warehouse team to review priorities, address challenges, and set objectives for the day Provide training and development opportunities Act as the point of referral for crucial cases, such as inventory discrepancies or urgent orders Set up measures to ensure inventory accuracy and prevent discrepancies Coordinate annual stock take and cycle counting procedures Follow proper slotting procedure to optimise warehouse layout and maximize efficiency Ensure compliance with H&S regulations Confirm order accuracy before shipping, ensuring high standards of quality control Investigate incidents and issue reports to management Foster a continuous improvement culture Monitor productivity and stock levels, identifying areas for improvement and implementing necessary changes Utilise experience with 5S methodology to maintain an organised and efficient warehouse environment Ensure daily maintenance of warehouse equipment to reduce downtimeCandidate Profile- Previous experience working in a similar fulfilment environment- Demonstrate strong leadership skills in a previous supervisor role- Excellent communication and interpersonal skills.- Knowledge of warehouse operations, inventory management, and logistics- Familiarity with relevant software systems and tools for inventory tracking and management- Health and safety certification preferred- Lean Six Sigma certification or training would be advantageous- Hold a full UK driving licence and access to a vehicleThe site operates 7 days per week between 6am and 10pm. The Warehouse Supervisor must be able to work across the whole week including weekends, and will be allocated 5 x 9 hours shifts per week. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Apr 15, 2024
Full time
Warehouse Supervisor Paddock Wood, Kent£32,000pa5 shifts per week (45hpw) Must be able to work weekendsKHR is working with a reputable fulfilment centre based in Paddock Wood that is looking to hire 2 dedicated and highly experienced Warehouse Supervisors permanently.The Warehouse Supervisor will lead several teams including goods-in, order processing and dispatch; overseeing performance and facilitating continuous improvement initiatives. The ideal candidate will oversee the warehouse facility's daily operations by ensuring efficiency, accuracy, and compliance with company standards. Responsibilities of the Warehouse Supervisor will include, yet not be limited to; Set and monitor team KPIs to ensure targets are met Host daily meetings with the warehouse team to review priorities, address challenges, and set objectives for the day Provide training and development opportunities Act as the point of referral for crucial cases, such as inventory discrepancies or urgent orders Set up measures to ensure inventory accuracy and prevent discrepancies Coordinate annual stock take and cycle counting procedures Follow proper slotting procedure to optimise warehouse layout and maximize efficiency Ensure compliance with H&S regulations Confirm order accuracy before shipping, ensuring high standards of quality control Investigate incidents and issue reports to management Foster a continuous improvement culture Monitor productivity and stock levels, identifying areas for improvement and implementing necessary changes Utilise experience with 5S methodology to maintain an organised and efficient warehouse environment Ensure daily maintenance of warehouse equipment to reduce downtimeCandidate Profile- Previous experience working in a similar fulfilment environment- Demonstrate strong leadership skills in a previous supervisor role- Excellent communication and interpersonal skills.- Knowledge of warehouse operations, inventory management, and logistics- Familiarity with relevant software systems and tools for inventory tracking and management- Health and safety certification preferred- Lean Six Sigma certification or training would be advantageous- Hold a full UK driving licence and access to a vehicleThe site operates 7 days per week between 6am and 10pm. The Warehouse Supervisor must be able to work across the whole week including weekends, and will be allocated 5 x 9 hours shifts per week. At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
The Skills You'll Need: Customer Service, Logistics, Supply Chain Your New Salary: c£30k Location: West London/ hybrid - 2 days a week in office Job status : Permanent, full-time Start date : ASAP Working hours : 8.30am - 5.30pm Monday-Friday, 40h per week Who You'll Be Working for: Leading IT accessories business. Supply Chain Coordinator - What You'll be Doing Each Day: You will provide excellent customer service to both external and internal customers ensuring that all orders are processed, generated and delivered in line with customer and business requirements. You will interface between customers, sales and the company's Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected timelines and maximise revenue for the business. Responsible for a specific region and customers within that region. Work with colleagues to provide cover and a consistent and standardized level of services across accounts and regions. Manage the order to delivery process for customer and business in various countries. Meeting the required timelines of orders and ensuring that product is scheduled to arrive when promised. Ensure that orders are processed, generated, and delivered at the agreed timeframe to maintain strong customer and business relationships. Serve as the operational point of contact for customers and countries within EMEA providing excellent customer service. Pre and post sales support via email, telephone, Skype, and in person. Provide clear professional communication to customers, sales managers, and team members regarding any changes to orders or issues that would impact sales revenue. Collaborate with the customer planner to maximize case fill rate. Coordinate with logistics service providers to ensure orders are picked, packed, and delivered on time and in full. Manage any returns requests from customers, verify that return meets the agreed criteria, and credit pending returns. Responsible for processing all warranty orders and be the main point of contact for the company's external care providers. Manage any warranty escalations from the consumer care team and provide a solution for the customer. Provide coverage for other team members when they are out. Supply Chain Coordinator - The Skills You'll Need to Succeed: Order Processing/Customer Service experience performing order to delivery/order to cash process Experience of dealing with Logistics Service Providers (LSP) Strong Customer Service orientation Excellent communication skills (written and verbal) Strong interpersonal & collaboration skills Ability to work under time pressure and meet deadlines Intermediate/Advanced Excel, Word and PowerPoint Problem solving can-do mindset Highly organised, motivated and determined individual Works accurately with an eye for detail Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airway bills, Certificates of Origin & Certificates of Conformity Previous experience working with EMEA regions/markets Strong analytical and reasoning skills Fluent in French - would be a bonus To view all our Supply Chain jobs please go to Please follow us on Linkedin: people-first-supply-chain We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Apr 12, 2024
Full time
The Skills You'll Need: Customer Service, Logistics, Supply Chain Your New Salary: c£30k Location: West London/ hybrid - 2 days a week in office Job status : Permanent, full-time Start date : ASAP Working hours : 8.30am - 5.30pm Monday-Friday, 40h per week Who You'll Be Working for: Leading IT accessories business. Supply Chain Coordinator - What You'll be Doing Each Day: You will provide excellent customer service to both external and internal customers ensuring that all orders are processed, generated and delivered in line with customer and business requirements. You will interface between customers, sales and the company's Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected timelines and maximise revenue for the business. Responsible for a specific region and customers within that region. Work with colleagues to provide cover and a consistent and standardized level of services across accounts and regions. Manage the order to delivery process for customer and business in various countries. Meeting the required timelines of orders and ensuring that product is scheduled to arrive when promised. Ensure that orders are processed, generated, and delivered at the agreed timeframe to maintain strong customer and business relationships. Serve as the operational point of contact for customers and countries within EMEA providing excellent customer service. Pre and post sales support via email, telephone, Skype, and in person. Provide clear professional communication to customers, sales managers, and team members regarding any changes to orders or issues that would impact sales revenue. Collaborate with the customer planner to maximize case fill rate. Coordinate with logistics service providers to ensure orders are picked, packed, and delivered on time and in full. Manage any returns requests from customers, verify that return meets the agreed criteria, and credit pending returns. Responsible for processing all warranty orders and be the main point of contact for the company's external care providers. Manage any warranty escalations from the consumer care team and provide a solution for the customer. Provide coverage for other team members when they are out. Supply Chain Coordinator - The Skills You'll Need to Succeed: Order Processing/Customer Service experience performing order to delivery/order to cash process Experience of dealing with Logistics Service Providers (LSP) Strong Customer Service orientation Excellent communication skills (written and verbal) Strong interpersonal & collaboration skills Ability to work under time pressure and meet deadlines Intermediate/Advanced Excel, Word and PowerPoint Problem solving can-do mindset Highly organised, motivated and determined individual Works accurately with an eye for detail Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airway bills, Certificates of Origin & Certificates of Conformity Previous experience working with EMEA regions/markets Strong analytical and reasoning skills Fluent in French - would be a bonus To view all our Supply Chain jobs please go to Please follow us on Linkedin: people-first-supply-chain We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Our client is seeking a driven, intelligent, forward-thinking candidate, to work within the Shipping/Logistics and Trading team as a Trading & Logistics Operations Administrator. You will be working for one of the leading international Oil & Gas, Commodity trading organisations and will work across a diverse team and region. Your role as an Operations Executive will be to ensure logistically complicated and intensive process of moving products across sea and land is executed flawlessly, by providing exceptional, accurate and meticulous support. You will be coordinating closely with traders, transporters, finance, treasury and customers in ensuring the efficient custody and transportation of product to meet customers' needs. You will produce high level commercial, shipping and logistics reporting daily and generating excellent standard presentations and graphs for the Head of Operations and wider team. You will be proficient in Excel and Power Bi and have a high level of detail. You will be the lynchpin of the team, knowing what product is where at any given time and understanding customer expectations. You will interact with all departments of oil trading division, from the traders to finance to insurance. Day to day responsibilities Producing shipping and logistics reports for different countries and regions Coordinating with customers and transporters in organising transport of product from source to customer. Possessing a strong attention to detail as the operator will be responsible for tracking stock levels, order fulfilment rates, payment flows, financial exposure to customers. Drafting legally binding contracts covering deal terms executed between traders and customers. Quality control due diligence to ensure products meet the Country specific specifications. Maintaining accurate records Entrepreneurial spirt to handle complex logistical movement, optimal usage of stock levels. Any ad hoc duties that may be required from time to time. Key Skills & Experience Prior logistical and/or operational experience Experience in Commercial and Trading activities, with exceptional reporting and analytical skills Knowledge of the oil and gas industry, desirable Highly numerical and analytical with strong problem solving and analytical skills. Ability to anticipate problems in advance and engage others in solving these problems as appropriate Strong attention to detail Excellent communication and interpersonal skills. Team player and possesses ability to develop productive relationships and engage others. Ability to work well under pressure Confidence to learn various in house programs and software This is a fantastic opportunity to further your career and develop your skills within a fast paced, professional, commodity trading firm with the desire to progress your competency levels and experience. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 12, 2024
Full time
Our client is seeking a driven, intelligent, forward-thinking candidate, to work within the Shipping/Logistics and Trading team as a Trading & Logistics Operations Administrator. You will be working for one of the leading international Oil & Gas, Commodity trading organisations and will work across a diverse team and region. Your role as an Operations Executive will be to ensure logistically complicated and intensive process of moving products across sea and land is executed flawlessly, by providing exceptional, accurate and meticulous support. You will be coordinating closely with traders, transporters, finance, treasury and customers in ensuring the efficient custody and transportation of product to meet customers' needs. You will produce high level commercial, shipping and logistics reporting daily and generating excellent standard presentations and graphs for the Head of Operations and wider team. You will be proficient in Excel and Power Bi and have a high level of detail. You will be the lynchpin of the team, knowing what product is where at any given time and understanding customer expectations. You will interact with all departments of oil trading division, from the traders to finance to insurance. Day to day responsibilities Producing shipping and logistics reports for different countries and regions Coordinating with customers and transporters in organising transport of product from source to customer. Possessing a strong attention to detail as the operator will be responsible for tracking stock levels, order fulfilment rates, payment flows, financial exposure to customers. Drafting legally binding contracts covering deal terms executed between traders and customers. Quality control due diligence to ensure products meet the Country specific specifications. Maintaining accurate records Entrepreneurial spirt to handle complex logistical movement, optimal usage of stock levels. Any ad hoc duties that may be required from time to time. Key Skills & Experience Prior logistical and/or operational experience Experience in Commercial and Trading activities, with exceptional reporting and analytical skills Knowledge of the oil and gas industry, desirable Highly numerical and analytical with strong problem solving and analytical skills. Ability to anticipate problems in advance and engage others in solving these problems as appropriate Strong attention to detail Excellent communication and interpersonal skills. Team player and possesses ability to develop productive relationships and engage others. Ability to work well under pressure Confidence to learn various in house programs and software This is a fantastic opportunity to further your career and develop your skills within a fast paced, professional, commodity trading firm with the desire to progress your competency levels and experience. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Page Personnel Secretarial & Business Support
Sheffield, Yorkshire
Customer Service Office Manager Sheffield (North) on-site £38,000 - £45,000 Specialist Manufacturer Client Details Page Group are pleased to be working with a specialist manufacturing business based in North Sheffield who are looking to appoint a new Customer Service Office Manager. This team with be the face of the business to all customers (B2B) including merchants, distributors and OEM's. Description Direct management and leadership of the Customer Service Office who are the face of the business to all customers including Merchants, large businesses, distributors and OEM's Ensure a world class level of service if provided to customers during every interaction and create long lasting working relationships Manage customer orders from quotation / order processing stage, through to distribution, fulfilment and after-sales Work closely with production to understand customer demand to stock levels, and lead times for orders Ensure customers are kept fully informed on their order status including any potential changes or delays Regularly review process and operating procedures to ensure they are fit for purpose, and identify areas for positive change and improvement Create and present reports to senior management team and directors around team performance and customer behaviour Take ownership of any escalated customer issues in a timely manor Create strong relationships with key stakeholders internally across Finance, Sales, Operations and Logistics Profile Similar experience managing a customer service function Ability to positively influence a team and stakeholders Excellent communication skills Customer focused approach Process improvement knowledge Job Offer The Customer Service Office Manager role will join an industry leading, specialist manufacturer based in the North of Sheffield. The roles offers a salary of up to £45,000 depending on experience and is fully on site. Working hours are core Monday to Friday The location has great links to the M1 and across South Yorkshire
Apr 12, 2024
Full time
Customer Service Office Manager Sheffield (North) on-site £38,000 - £45,000 Specialist Manufacturer Client Details Page Group are pleased to be working with a specialist manufacturing business based in North Sheffield who are looking to appoint a new Customer Service Office Manager. This team with be the face of the business to all customers (B2B) including merchants, distributors and OEM's. Description Direct management and leadership of the Customer Service Office who are the face of the business to all customers including Merchants, large businesses, distributors and OEM's Ensure a world class level of service if provided to customers during every interaction and create long lasting working relationships Manage customer orders from quotation / order processing stage, through to distribution, fulfilment and after-sales Work closely with production to understand customer demand to stock levels, and lead times for orders Ensure customers are kept fully informed on their order status including any potential changes or delays Regularly review process and operating procedures to ensure they are fit for purpose, and identify areas for positive change and improvement Create and present reports to senior management team and directors around team performance and customer behaviour Take ownership of any escalated customer issues in a timely manor Create strong relationships with key stakeholders internally across Finance, Sales, Operations and Logistics Profile Similar experience managing a customer service function Ability to positively influence a team and stakeholders Excellent communication skills Customer focused approach Process improvement knowledge Job Offer The Customer Service Office Manager role will join an industry leading, specialist manufacturer based in the North of Sheffield. The roles offers a salary of up to £45,000 depending on experience and is fully on site. Working hours are core Monday to Friday The location has great links to the M1 and across South Yorkshire
Are you ready to make a real impact in the world of logistics? We're on the lookout for Warehouse Administrators to join our team in Lutterworth. As a Warehouse Administrator, you'll be at the heart of our operation, fulfilling our clients' needs with precision and dedication. Whether managing goods-in, picking and packing customer orders, or providing essential administrative support, your role will be pivotal in ensuring our business runs smoothly. In this fast-paced environment, your ability to coordinate seamlessly with both warehouse and office teams, handle time-sensitive tasks with accuracy, and maintain composure under pressure will be essential. If you're someone who thrives on challenge, excels at multitasking, and is committed to delivering excellence, we want you on our team. Join us and be part of a dynamic workplace. About the Role As part of this Warehouse Administrator role, you will: Monitor incoming and outgoing orders efficiently within a small team, adhering to customer service level agreements (SLAs). Understand and oversee the inbound/outbound process, ensuring smooth movement of stock in the warehouses. Utilise the Warehouse Management System (WMS) to update stock statuses and process daily transfers. Manage communication channels to stay updated on customer requests and changes, creating delivery and collection notes as required. Ensure compliance with regulatory requirements such as Safety, Health, Environment, and Data Protection regulations. Handle customs and excise processes when necessary, maintaining professionalism in all interactions. Support the warehouse management team in their absence by delegating tasks and escalating concerns. Provide training support and act as a 'buddy' when required, sharing expertise with colleagues. Collaborate with management to record and report on Key Performance Indicators (KPIs) to agreed deadlines. Perform picking and packing duties, ensuring accurate and timely completion of orders. Undertake any other administrative duties as required within the warehouse operation. We welcome applications for this Warehouse Administrator role from candidates with experience in the following areas: warehouse, team working, communication, Health & Safety, warehousing, WMS, or as a picker, packer, warehouse operative or administrator. Benefits Enhanced annual leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service Access to our prestige Benefits and Rewards Portal Long Service Rewards - both financial and leave-based Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme provider And other excellent benefits you'd expect from a market leader Additional Information Flexible and able to work across different shifts and locations as required. Essential Skills Language Skills : Fluent English in speaking, understanding, reading, and writing. Ability to analyse documents and write reports. Strong presentation and communication skills Mathematical Skills : Proficiency in basic math operations and computing rates, ratios, and percentages Reasoning Ability : Problem-solving skills for administrative tasks and interpreting instructions in various formats Minimum of 2 years of related experience or equivalent combination of education and experience Operations WMS experience is essential Proficient in Microsoft packages - Outlook, Word, and Excel Apply today to join our market-leading team in this varied role! Why Whistl? We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a 'family' of uniquely different people with strengths in the areas we work in and we always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check.
Apr 12, 2024
Full time
Are you ready to make a real impact in the world of logistics? We're on the lookout for Warehouse Administrators to join our team in Lutterworth. As a Warehouse Administrator, you'll be at the heart of our operation, fulfilling our clients' needs with precision and dedication. Whether managing goods-in, picking and packing customer orders, or providing essential administrative support, your role will be pivotal in ensuring our business runs smoothly. In this fast-paced environment, your ability to coordinate seamlessly with both warehouse and office teams, handle time-sensitive tasks with accuracy, and maintain composure under pressure will be essential. If you're someone who thrives on challenge, excels at multitasking, and is committed to delivering excellence, we want you on our team. Join us and be part of a dynamic workplace. About the Role As part of this Warehouse Administrator role, you will: Monitor incoming and outgoing orders efficiently within a small team, adhering to customer service level agreements (SLAs). Understand and oversee the inbound/outbound process, ensuring smooth movement of stock in the warehouses. Utilise the Warehouse Management System (WMS) to update stock statuses and process daily transfers. Manage communication channels to stay updated on customer requests and changes, creating delivery and collection notes as required. Ensure compliance with regulatory requirements such as Safety, Health, Environment, and Data Protection regulations. Handle customs and excise processes when necessary, maintaining professionalism in all interactions. Support the warehouse management team in their absence by delegating tasks and escalating concerns. Provide training support and act as a 'buddy' when required, sharing expertise with colleagues. Collaborate with management to record and report on Key Performance Indicators (KPIs) to agreed deadlines. Perform picking and packing duties, ensuring accurate and timely completion of orders. Undertake any other administrative duties as required within the warehouse operation. We welcome applications for this Warehouse Administrator role from candidates with experience in the following areas: warehouse, team working, communication, Health & Safety, warehousing, WMS, or as a picker, packer, warehouse operative or administrator. Benefits Enhanced annual leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service Access to our prestige Benefits and Rewards Portal Long Service Rewards - both financial and leave-based Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme provider And other excellent benefits you'd expect from a market leader Additional Information Flexible and able to work across different shifts and locations as required. Essential Skills Language Skills : Fluent English in speaking, understanding, reading, and writing. Ability to analyse documents and write reports. Strong presentation and communication skills Mathematical Skills : Proficiency in basic math operations and computing rates, ratios, and percentages Reasoning Ability : Problem-solving skills for administrative tasks and interpreting instructions in various formats Minimum of 2 years of related experience or equivalent combination of education and experience Operations WMS experience is essential Proficient in Microsoft packages - Outlook, Word, and Excel Apply today to join our market-leading team in this varied role! Why Whistl? We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a 'family' of uniquely different people with strengths in the areas we work in and we always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check.
We're looking for an Operations Director to build and lead our company operations. This is a senior leadership role to be based in London and reporting directly to the company CEO.The Operations Director will supervise various operation staffing (HR, finance, Service delivery, customer service, ) and help other department managers to set goals, manage employees, and improve efficiency when needed. Key responsibilities Processes, procedures and policies: Monitor the business procedures according to organisational objectives and apply improvements, by ensuring they are recorded, available and implemented. Legal and Contract Management: Review, approve and manage contracts and other legal documentation related to employees, suppliers and clients. Ensure compliance with applicable laws and work closely with the company's legal advisory firm (when applicable) to fulfil company legal needs (eg: fundraising, employment, etc) and to manage the company IP portfolio. Human Resources Management: Supervise the HR coordinator to ensure HR compliance with labour laws and create a positive work environment. Finance: Work with the Head of Finance to ensure that all the Acurable companies run with legality and conformity to established regulations. Review financial information and adjust operational budgets to promote profitability, and help toIdentifying more cost-efficient ways to do business, setting and executing department and maximise efficiency and productivity through extensive process analysis and interdepartmental collaboration. Service delivery: Oversee the end-to-end process of fulfilling client orders, ensuring efficient contract signing, order processing, procurement, timely shipment, quality assurance, and on-time delivery. Collaborate with sales, production, and logistics teams to meet customer demands, maintain high customer satisfaction levels, and address any order-related issues promptly. Manage and optimise all aspects of Acurable's fulfilment service (send / receive kits to patients). Customer Support: Manage and optimise all aspects of the customer support process for both patients (fulfilment service) and clients (healthcare professionals), including promptly addressing inquiries, resolving issues, and ensuring a seamless customer experience. Quality Assurance and Compliance: Implement and maintain quality control procedures to meet regulatory requirements, ensure compliance with ISO 13485 requirements across all company functions, plan and lead external annual regulatory/compliance audits, Technical file maintenance, postmarket surveillance, and quality management. Public Relationship: collaborating with the PR team to plan and execute publicity campaigns, relationships with media and important influencers. Stakeholder Communication and Reporting: Prepare comprehensive documentation for high-level stakeholders, including materials for board meetings, presentation for strategic partners, KPI, fundraising documentation, reports for awarded grants (eg: Innovate UK). HOW TO APPLY Please send your CV to with the subject "Application - Operations Director", including an introduction about why you want to join our company, why you think you are the right candidate for the position, your salary expectations and current location. You can view our recruitment privacy policy here . Acurable is a fast-growing, venture backed MedTech start-up with offices in London and Seville (and soon in the US). We create accurate and user-friendly wearable medical devices intended to be used by patients at home. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. AcuPebble has won some of the most respected awards in the industry, among them an XPrize, a Med-Tech Innovation Award and a WA4STEAM Award, to name just a few. The technology, our company and team are also frequently featured in national and global media. Recent examples include BBC News, Bloomberg TV, Fox News and Techcrunch. In 2020 our first product, AcuPebble SA100, became the first medical device in the world to obtain the CE mark for the automated diagnosis of obstructive sleep apnoea at home, and a few months later the product gained FDA clearance for home sleep apnoea testing in the US. AcuPebble SA100 is now in use within healthcare organisations across the UK and Europe, and will be launching in the USA in the coming months. At the same time we continue our research to develop new products that will fundamentally improve the lives of millions of people suffering from serious chronic conditions such as COPD, Asthma and Epilepsy. We're a small but fast-growing company with big ambitions (30 people). To achieve them, we're building a team of exceptional people who are inspired by our vision, share our values, and who have the attitude and skills required to help Acurable succeed. In return, we provide a fun, challenging and inspiring work environment where you can make a huge difference to the lives of millions of people worldwide.
Apr 12, 2024
Full time
We're looking for an Operations Director to build and lead our company operations. This is a senior leadership role to be based in London and reporting directly to the company CEO.The Operations Director will supervise various operation staffing (HR, finance, Service delivery, customer service, ) and help other department managers to set goals, manage employees, and improve efficiency when needed. Key responsibilities Processes, procedures and policies: Monitor the business procedures according to organisational objectives and apply improvements, by ensuring they are recorded, available and implemented. Legal and Contract Management: Review, approve and manage contracts and other legal documentation related to employees, suppliers and clients. Ensure compliance with applicable laws and work closely with the company's legal advisory firm (when applicable) to fulfil company legal needs (eg: fundraising, employment, etc) and to manage the company IP portfolio. Human Resources Management: Supervise the HR coordinator to ensure HR compliance with labour laws and create a positive work environment. Finance: Work with the Head of Finance to ensure that all the Acurable companies run with legality and conformity to established regulations. Review financial information and adjust operational budgets to promote profitability, and help toIdentifying more cost-efficient ways to do business, setting and executing department and maximise efficiency and productivity through extensive process analysis and interdepartmental collaboration. Service delivery: Oversee the end-to-end process of fulfilling client orders, ensuring efficient contract signing, order processing, procurement, timely shipment, quality assurance, and on-time delivery. Collaborate with sales, production, and logistics teams to meet customer demands, maintain high customer satisfaction levels, and address any order-related issues promptly. Manage and optimise all aspects of Acurable's fulfilment service (send / receive kits to patients). Customer Support: Manage and optimise all aspects of the customer support process for both patients (fulfilment service) and clients (healthcare professionals), including promptly addressing inquiries, resolving issues, and ensuring a seamless customer experience. Quality Assurance and Compliance: Implement and maintain quality control procedures to meet regulatory requirements, ensure compliance with ISO 13485 requirements across all company functions, plan and lead external annual regulatory/compliance audits, Technical file maintenance, postmarket surveillance, and quality management. Public Relationship: collaborating with the PR team to plan and execute publicity campaigns, relationships with media and important influencers. Stakeholder Communication and Reporting: Prepare comprehensive documentation for high-level stakeholders, including materials for board meetings, presentation for strategic partners, KPI, fundraising documentation, reports for awarded grants (eg: Innovate UK). HOW TO APPLY Please send your CV to with the subject "Application - Operations Director", including an introduction about why you want to join our company, why you think you are the right candidate for the position, your salary expectations and current location. You can view our recruitment privacy policy here . Acurable is a fast-growing, venture backed MedTech start-up with offices in London and Seville (and soon in the US). We create accurate and user-friendly wearable medical devices intended to be used by patients at home. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. Our award-winning, patented technology enables for the first time the automated diagnosis and management of respiratory conditions. It is the product of more than 10 years' research at Imperial College London by Acurable's founder, Professor Esther Rodriguez Villegas, and has been recognised as a breakthrough in respiratory medicine. AcuPebble has won some of the most respected awards in the industry, among them an XPrize, a Med-Tech Innovation Award and a WA4STEAM Award, to name just a few. The technology, our company and team are also frequently featured in national and global media. Recent examples include BBC News, Bloomberg TV, Fox News and Techcrunch. In 2020 our first product, AcuPebble SA100, became the first medical device in the world to obtain the CE mark for the automated diagnosis of obstructive sleep apnoea at home, and a few months later the product gained FDA clearance for home sleep apnoea testing in the US. AcuPebble SA100 is now in use within healthcare organisations across the UK and Europe, and will be launching in the USA in the coming months. At the same time we continue our research to develop new products that will fundamentally improve the lives of millions of people suffering from serious chronic conditions such as COPD, Asthma and Epilepsy. We're a small but fast-growing company with big ambitions (30 people). To achieve them, we're building a team of exceptional people who are inspired by our vision, share our values, and who have the attitude and skills required to help Acurable succeed. In return, we provide a fun, challenging and inspiring work environment where you can make a huge difference to the lives of millions of people worldwide.
The Client: An award-winning and recognised Manufacturer based in the West Midlands. They are well established and backed by a $multi billion Fortune 500 company. There is R&D based in the USA and Manufacturing sites across Canada, UK, India and China. In the UK they have 300 employees. The Opportunity: For this Customer Service Team Leader, you will lead a small team in managing sales order processing activities and a small proportion of credit control for UK and overseas. Some of the key responsibilities for this successful individual would be but no limited to: You will lead and motivate a team to achieve their goals. Participating in regular team meetings and training to improve job performance and customer service skills. Be actively involved in eliminating the company's outstanding balances, and receivables as well as the sales interface between warehouse operations, factory, and finance departments. Oversee sales order processing for both UK and International sales orders. Ensure accuracy and efficiency in order processing, from initiation to fulfilment. Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments. Lead and manage the customer service team to ensure effective credit management. Engage with UK and International customers via phone, email, or chat to schedule field service bookings. Oversee customer inquiries, concerns, and feedback, ensuring a positive customer experience. Manage the aged debt for UK and Ireland receivables. Developing and execute plans to reduce outstanding aged debt balances. Oversee monthly reports to ensure compliance with VAT and International Shipping processes. Prepare monthly sales forecasting reports. Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement. The Candidate: The successful Customer Experience Team Leader will be/have: You will have proven Team Leader experience Experience covering Export admin, Shipping/Logistics would be great, however we are assessing people on a case by case basis Sales admin and overseeing some credit control would be nice, but some elements of the position can be trained Excellent communication and interpersonal abilities. Ability to lead and motivate a team to achieve performance goals. Able to use Microsoft Office and CRM software would be nice Strong organisational and multitasking skills Ability to work well in a team environment and independently Benefits: £competitive basic salary A great working environment at their centrally located head office Hybrid setting - (Tuesday - Thursday after probationary period) Free breakfasts, fresh fruit and tea & coffee Pension to help you save for the future Regular team social events Training & development Company pension Free parking On-site parking Please contact for a confidential discussion
Apr 11, 2024
Full time
The Client: An award-winning and recognised Manufacturer based in the West Midlands. They are well established and backed by a $multi billion Fortune 500 company. There is R&D based in the USA and Manufacturing sites across Canada, UK, India and China. In the UK they have 300 employees. The Opportunity: For this Customer Service Team Leader, you will lead a small team in managing sales order processing activities and a small proportion of credit control for UK and overseas. Some of the key responsibilities for this successful individual would be but no limited to: You will lead and motivate a team to achieve their goals. Participating in regular team meetings and training to improve job performance and customer service skills. Be actively involved in eliminating the company's outstanding balances, and receivables as well as the sales interface between warehouse operations, factory, and finance departments. Oversee sales order processing for both UK and International sales orders. Ensure accuracy and efficiency in order processing, from initiation to fulfilment. Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments. Lead and manage the customer service team to ensure effective credit management. Engage with UK and International customers via phone, email, or chat to schedule field service bookings. Oversee customer inquiries, concerns, and feedback, ensuring a positive customer experience. Manage the aged debt for UK and Ireland receivables. Developing and execute plans to reduce outstanding aged debt balances. Oversee monthly reports to ensure compliance with VAT and International Shipping processes. Prepare monthly sales forecasting reports. Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement. The Candidate: The successful Customer Experience Team Leader will be/have: You will have proven Team Leader experience Experience covering Export admin, Shipping/Logistics would be great, however we are assessing people on a case by case basis Sales admin and overseeing some credit control would be nice, but some elements of the position can be trained Excellent communication and interpersonal abilities. Ability to lead and motivate a team to achieve performance goals. Able to use Microsoft Office and CRM software would be nice Strong organisational and multitasking skills Ability to work well in a team environment and independently Benefits: £competitive basic salary A great working environment at their centrally located head office Hybrid setting - (Tuesday - Thursday after probationary period) Free breakfasts, fresh fruit and tea & coffee Pension to help you save for the future Regular team social events Training & development Company pension Free parking On-site parking Please contact for a confidential discussion
Customer Services & Fulfilment Manager - Jewellery Mail Order Business £25K-£28K Subject to Experience + Generous Performance Bonus Birmingham Jewellery Quarter Full time permanent 100% office based Monday to Thursday 9am to 5pm, Friday 9-4.30 The Business My client is a five generation of Fine Gems & Jewellery family business, with an annual turnover approaching £5 million. They have been creating and manufacturing fine jewellery since 1870. 60% of their business is generated through their busy, but friendly call centre. The Role The primary function is to be the customers champion within the business. You will achieve this by managing the in-house customer services and fulfilment team of 8, ensuring the targets are met, timely fulfilment of customer orders and management of inbound and outbound calls to ensure the customer service we offer is excellent. Does this sound like you? A great people manager Able to inspire and create a positive and happy working atmosphere in an occasionally pressured environment The ideal candidate will probably have call centre supervisor or team leader Calm, with an ability to cope with busy peaks and proactively utilised the quieter times. Analytical, numerate and IT literate Experience in a B2C mail order/retail environment would be ideal or perhaps in a logistics or fulfilment role. At least 3+ years people management experience. A can do and roll your sleeve up and pitch in attitude is essential. Strong stakeholder management skills The ability to build a strong working rapport at every level of an organisation. Experience with staff reviews and performance evaluations essential. Excellent attention to detail and accuracy. Great communications skills key, sense of humour welcome! Please note , this is very much a hands-on role working with a small team. It is likely that the ideal candidates will come from a similar sized organisation, who are happy, and importantly used to, getting their hands dirty More about the Customer Five Generation of Fine Gems & Jewellery A Family business steeped in the creation and manufacture of fine jewellery since 1870, The current CEO is the 5th generation of his family to run the business. There are 6 shops and the mail order arm. 40% of the turn-over is the shops sales and 60% the mail order. The mail order side is run out of the HQ in the Birmingham Jewellery quarter. Their specific USP is coloured gemstones. Each stone is hand-picked for colour, clarity, carat and for the cut which has best rewarded the qualities of each individual stone. All theirr diamonds are ethically sourced; conflict free and they conform to the initiative, The Kimberley Process Certification Scheme. 60% of all our products are designed and commissioned by us and are therefore exclusive and not available anywhere else.
Sep 24, 2022
Full time
Customer Services & Fulfilment Manager - Jewellery Mail Order Business £25K-£28K Subject to Experience + Generous Performance Bonus Birmingham Jewellery Quarter Full time permanent 100% office based Monday to Thursday 9am to 5pm, Friday 9-4.30 The Business My client is a five generation of Fine Gems & Jewellery family business, with an annual turnover approaching £5 million. They have been creating and manufacturing fine jewellery since 1870. 60% of their business is generated through their busy, but friendly call centre. The Role The primary function is to be the customers champion within the business. You will achieve this by managing the in-house customer services and fulfilment team of 8, ensuring the targets are met, timely fulfilment of customer orders and management of inbound and outbound calls to ensure the customer service we offer is excellent. Does this sound like you? A great people manager Able to inspire and create a positive and happy working atmosphere in an occasionally pressured environment The ideal candidate will probably have call centre supervisor or team leader Calm, with an ability to cope with busy peaks and proactively utilised the quieter times. Analytical, numerate and IT literate Experience in a B2C mail order/retail environment would be ideal or perhaps in a logistics or fulfilment role. At least 3+ years people management experience. A can do and roll your sleeve up and pitch in attitude is essential. Strong stakeholder management skills The ability to build a strong working rapport at every level of an organisation. Experience with staff reviews and performance evaluations essential. Excellent attention to detail and accuracy. Great communications skills key, sense of humour welcome! Please note , this is very much a hands-on role working with a small team. It is likely that the ideal candidates will come from a similar sized organisation, who are happy, and importantly used to, getting their hands dirty More about the Customer Five Generation of Fine Gems & Jewellery A Family business steeped in the creation and manufacture of fine jewellery since 1870, The current CEO is the 5th generation of his family to run the business. There are 6 shops and the mail order arm. 40% of the turn-over is the shops sales and 60% the mail order. The mail order side is run out of the HQ in the Birmingham Jewellery quarter. Their specific USP is coloured gemstones. Each stone is hand-picked for colour, clarity, carat and for the cut which has best rewarded the qualities of each individual stone. All theirr diamonds are ethically sourced; conflict free and they conform to the initiative, The Kimberley Process Certification Scheme. 60% of all our products are designed and commissioned by us and are therefore exclusive and not available anywhere else.
Salary: £10 - 15 per hour + Bonus Reference: CYGPINEHAM220922 Full Time -Warehouse Operatives AM & PM Shifts Available We have immediate starts available for Warehouse Pick and Pack operatives based at Pineham Northampton. Our client is one of the largest Logistics companies in the UK and require additional staff to support their seasonal peak with their client, a leading Online Gift Retailer. We have immediate registration and interview sessions ahead of start dates. Warehouse Operative shift patterns: Mon-Fri 6AM-2PM 2PM-10PM Hourly Pay Rate: Basic: £10.00 ph +£1ph for hours worked after 6pm Overtime: £15.00 ph +£1ph for hours worked after 6pm Earn over £860 in two weeks on AM shift or Over £900 in two weeks on PM Shift Benefits working as a Warehouse Operative: Full training and on boarding programme Large Refurbished Canteen Free Tea & Coffee Friendly and helpful onsite People Solutions Management team for ongoing support. Work App. with regular competitions and surveys. Ongoing Training Duties in your role as a Warehouse Operative: Receive/dispatch goods as required To safely and securely load/unload customer's goods in line with warehouse targets To pick customer orders from stock Pick / Pack customer online Orders Repack and Rework gift sets and seasonal products. Count stock Re-bag as required to ensure stock is kept in good condition To ensure high levels of housekeeping standards are maintained To provide a high level of internal and external customer care To ensure that the customers goods are handled carefully and correctly in line with standard operating procedures To carry out other relevant duties as directed by management to ensure the effective performance of the warehouse operation This Role would suit candidates with experience in or looking for; Warehousing, Warehouse Operative, Picking and Packing, Assembly Line, Factory Work, Distribution, Logistics, Goods in, Despatch, Order Picking, LLOP, MHE, Fulfilment, Production Line, Warehouse Putt away, Inbound, Outbound. Figures based on completing 11 shifts at full hours at basic and overtime pay rates. Full terms and conditions apply. To apply please click link below CYGPINEHAM220922
Sep 23, 2022
Full time
Salary: £10 - 15 per hour + Bonus Reference: CYGPINEHAM220922 Full Time -Warehouse Operatives AM & PM Shifts Available We have immediate starts available for Warehouse Pick and Pack operatives based at Pineham Northampton. Our client is one of the largest Logistics companies in the UK and require additional staff to support their seasonal peak with their client, a leading Online Gift Retailer. We have immediate registration and interview sessions ahead of start dates. Warehouse Operative shift patterns: Mon-Fri 6AM-2PM 2PM-10PM Hourly Pay Rate: Basic: £10.00 ph +£1ph for hours worked after 6pm Overtime: £15.00 ph +£1ph for hours worked after 6pm Earn over £860 in two weeks on AM shift or Over £900 in two weeks on PM Shift Benefits working as a Warehouse Operative: Full training and on boarding programme Large Refurbished Canteen Free Tea & Coffee Friendly and helpful onsite People Solutions Management team for ongoing support. Work App. with regular competitions and surveys. Ongoing Training Duties in your role as a Warehouse Operative: Receive/dispatch goods as required To safely and securely load/unload customer's goods in line with warehouse targets To pick customer orders from stock Pick / Pack customer online Orders Repack and Rework gift sets and seasonal products. Count stock Re-bag as required to ensure stock is kept in good condition To ensure high levels of housekeeping standards are maintained To provide a high level of internal and external customer care To ensure that the customers goods are handled carefully and correctly in line with standard operating procedures To carry out other relevant duties as directed by management to ensure the effective performance of the warehouse operation This Role would suit candidates with experience in or looking for; Warehousing, Warehouse Operative, Picking and Packing, Assembly Line, Factory Work, Distribution, Logistics, Goods in, Despatch, Order Picking, LLOP, MHE, Fulfilment, Production Line, Warehouse Putt away, Inbound, Outbound. Figures based on completing 11 shifts at full hours at basic and overtime pay rates. Full terms and conditions apply. To apply please click link below CYGPINEHAM220922
Warehouse Operatives and Order Pickers Required for a leading warehouse, fulfilment and distribution centre based in Long Eaton NG10. Working at their busy distribution site in Long Eaton, you could be working in various departments in the warehouse responsible for ensuring the accurate picking, packing and dispatch of customer orders. This business puts the customer at the heart of everything they do and are looking for new members to join their team on an ongoing permanent basis. We have a variety of roles that we are actively recruiting for and you choose your shift and also which department you want to work in! ROLES AVAILABLE * Order Pickers * Loaders/Unloaders * Stock Replenishment * Warehouse Operatives * Goods in Operatives SHIFTS AVAILABLE We also have a variety of shift times to suit everybody! * 7am-3:30pm * 1pm-9pm KEY RESPONSIBILITIES * Order Picking * Packing * Scanning and Sorting * Loading and Unloading * Filling pick bins PAY RATES * £8.91 to £14.30 per hour dependant on shift and length of service * Overtime paid at competitive rates! Due to the nature of the products, many of the items are lightweight and if you do not have warehouse experience do not worry, as full training will be provided. However if you prefer a more physical role we also have other departments in which team members are responsible for loading and unloading as well as stock replenishment for the pick teams. All you will need for this role is the right attitude and the desire to learn and develop new skills. A career in logistics and distribution can be very rewarding with excellent career prospects and the demand for people in this sector in constantly increasing. This is an ongoing and long-term role, with 40 hours per week paid including paid tea breaks, overtime paid at time and a half, excellent on site facilities and a great family feel working environment! For more information and how to apply please call us today on or apply online today and one of our team will be in touch. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
Feb 25, 2022
Seasonal
Warehouse Operatives and Order Pickers Required for a leading warehouse, fulfilment and distribution centre based in Long Eaton NG10. Working at their busy distribution site in Long Eaton, you could be working in various departments in the warehouse responsible for ensuring the accurate picking, packing and dispatch of customer orders. This business puts the customer at the heart of everything they do and are looking for new members to join their team on an ongoing permanent basis. We have a variety of roles that we are actively recruiting for and you choose your shift and also which department you want to work in! ROLES AVAILABLE * Order Pickers * Loaders/Unloaders * Stock Replenishment * Warehouse Operatives * Goods in Operatives SHIFTS AVAILABLE We also have a variety of shift times to suit everybody! * 7am-3:30pm * 1pm-9pm KEY RESPONSIBILITIES * Order Picking * Packing * Scanning and Sorting * Loading and Unloading * Filling pick bins PAY RATES * £8.91 to £14.30 per hour dependant on shift and length of service * Overtime paid at competitive rates! Due to the nature of the products, many of the items are lightweight and if you do not have warehouse experience do not worry, as full training will be provided. However if you prefer a more physical role we also have other departments in which team members are responsible for loading and unloading as well as stock replenishment for the pick teams. All you will need for this role is the right attitude and the desire to learn and develop new skills. A career in logistics and distribution can be very rewarding with excellent career prospects and the demand for people in this sector in constantly increasing. This is an ongoing and long-term role, with 40 hours per week paid including paid tea breaks, overtime paid at time and a half, excellent on site facilities and a great family feel working environment! For more information and how to apply please call us today on or apply online today and one of our team will be in touch. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
This is an exciting opportunity for an accomplished Supply Planner to join a leading UK food business and strengthen it's supply chain team. As the Logistics & Supply Planner your main responsibilities will include liaising with the sales team to raise purchase and sales contracts and issue shipping instructions whilst handling shipping documents for order fulfilment You will be invoicing, credit and debit notes, arranging multimodal transport, in the UK, Europe and across the globe whilst managing inventory levels against customer forecasts and sales projections. Other key tasks will include up dating the ERP system and supporting the BRC System. With around 3 years experience within end to end shipping and logistics, you will have a good understanding of Incoterms documents, the calculation of freight and shipping costs and possess clear communication and presentation skills. This is a permanent role offering an attractive basic salary and a wide ranging benefits package within a well established privately owned business.
Jan 04, 2022
Full time
This is an exciting opportunity for an accomplished Supply Planner to join a leading UK food business and strengthen it's supply chain team. As the Logistics & Supply Planner your main responsibilities will include liaising with the sales team to raise purchase and sales contracts and issue shipping instructions whilst handling shipping documents for order fulfilment You will be invoicing, credit and debit notes, arranging multimodal transport, in the UK, Europe and across the globe whilst managing inventory levels against customer forecasts and sales projections. Other key tasks will include up dating the ERP system and supporting the BRC System. With around 3 years experience within end to end shipping and logistics, you will have a good understanding of Incoterms documents, the calculation of freight and shipping costs and possess clear communication and presentation skills. This is a permanent role offering an attractive basic salary and a wide ranging benefits package within a well established privately owned business.