Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well-developed business relationship. This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available. About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. Your day to day responsibilities: Live and promote Blueleaf's Culture and Values. Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times. Maintain a positive, empathetic, and professional attitude toward customers at all times. Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer-focused telephone manner. Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries. Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products. Address any questions or issues customers may have. Communicate with customers to understand their requirements and need. Offer solutions based on clients needs and capabilities. Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities. Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role. Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met. Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction. Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs). Take responsibility for updating any Customer Reference Data in the company s core ERP system (Netsuite) liaising with the relevant department or Account manager. Keep confidential records and financial information private and secure. Skills & Experience Clear communication and active listening skills. Previous use of ERP systems / web page navigation. Ideally you'll have knowledge and experience of using Orderwise. Good level of IT literacy, including use of Excel. 12+ months experience in telesales. 12+ months experience in Customer service or similar sector. Customer fixation by actively seeking to understand customer. requirements and business operations, anticipates request for solutions based on well-developed relationships. Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others. Planning and organising yourself to accomplish specific goals. Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation. Ability to stay calm under pressure and when customers are stressed or upset. Strong team player willing to participate as a full member. What will we offer? We will offer a competitive salary of £28,164.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location This role is located at our Castleford office in West Yorkshire. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. If you would like to see a copy of our data privacy notice please contact us.
Mar 29, 2024
Full time
Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well-developed business relationship. This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available. About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. Your day to day responsibilities: Live and promote Blueleaf's Culture and Values. Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times. Maintain a positive, empathetic, and professional attitude toward customers at all times. Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer-focused telephone manner. Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries. Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products. Address any questions or issues customers may have. Communicate with customers to understand their requirements and need. Offer solutions based on clients needs and capabilities. Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities. Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role. Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met. Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction. Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs). Take responsibility for updating any Customer Reference Data in the company s core ERP system (Netsuite) liaising with the relevant department or Account manager. Keep confidential records and financial information private and secure. Skills & Experience Clear communication and active listening skills. Previous use of ERP systems / web page navigation. Ideally you'll have knowledge and experience of using Orderwise. Good level of IT literacy, including use of Excel. 12+ months experience in telesales. 12+ months experience in Customer service or similar sector. Customer fixation by actively seeking to understand customer. requirements and business operations, anticipates request for solutions based on well-developed relationships. Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others. Planning and organising yourself to accomplish specific goals. Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation. Ability to stay calm under pressure and when customers are stressed or upset. Strong team player willing to participate as a full member. What will we offer? We will offer a competitive salary of £28,164.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location This role is located at our Castleford office in West Yorkshire. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. If you would like to see a copy of our data privacy notice please contact us.
Are you someone who thrives on data analysis and making a tangible impact? Our Howdens HR Services team is seeking a proactive HR Assistant to join their team located in Howden, East Yorkshire. In this role, you'll play a crucial part in supporting Operations and Supply Chain by handling HR administration, projects, management information, and ensuring the continuous maintenance and updating of HR systems. This is a full-time, permanent position ideal for a recent graduate with a keen interest and proficiency in data analysis and systems, particularly within an HR setting. If you're eager to contribute your analytical skills to drive meaningful change, this could be the perfect opportunity for you. What will I be doing as a HR Assistant? Ensuring the delivery of all HR operational administration. Providing support to line managers and employees regarding HR Services processes. Collecting and managing data to facilitate further analysis, as well as aiding in report preparation. Supporting on data driven projects. Maintaining accurate updates across all HR systems. Processing changes and departures within payroll deadlines. What do I need to qualify for the HR Assistant role? Solutions focused, and highly organised with a customer service mindset. Excellent communication skills. Intermediate level Excel Skills, including V-Lookups. Interest in employment law and internal HR policies. Interest in HR processes and how they impact our people. What can we offer you as a HR Assistant? Competitive salary and company bonus (up to 10%) Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days. Training & development in an HR function Staff Discount Free lunch at our onsite canteen Employee Assistance Programme Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 840 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Mar 29, 2024
Full time
Are you someone who thrives on data analysis and making a tangible impact? Our Howdens HR Services team is seeking a proactive HR Assistant to join their team located in Howden, East Yorkshire. In this role, you'll play a crucial part in supporting Operations and Supply Chain by handling HR administration, projects, management information, and ensuring the continuous maintenance and updating of HR systems. This is a full-time, permanent position ideal for a recent graduate with a keen interest and proficiency in data analysis and systems, particularly within an HR setting. If you're eager to contribute your analytical skills to drive meaningful change, this could be the perfect opportunity for you. What will I be doing as a HR Assistant? Ensuring the delivery of all HR operational administration. Providing support to line managers and employees regarding HR Services processes. Collecting and managing data to facilitate further analysis, as well as aiding in report preparation. Supporting on data driven projects. Maintaining accurate updates across all HR systems. Processing changes and departures within payroll deadlines. What do I need to qualify for the HR Assistant role? Solutions focused, and highly organised with a customer service mindset. Excellent communication skills. Intermediate level Excel Skills, including V-Lookups. Interest in employment law and internal HR policies. Interest in HR processes and how they impact our people. What can we offer you as a HR Assistant? Competitive salary and company bonus (up to 10%) Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days. Training & development in an HR function Staff Discount Free lunch at our onsite canteen Employee Assistance Programme Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 840 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Key Accountabilities Recruitment & Selection The role of HR Manager will review all recruitment processes and practices to ensure all vacancies are filled in the most cost- efficient way and within the shortest time possible. The HR function will be responsible for identifying effective and appropriate recruitment methods for all vacancies. Employee Relations The HR Manager will be responsible for designing and developing the workforce strategy. Taking a lead on all Employee related issues including: Taking a lead whilst advising and supporting managers on all Employee Relations issues, including performance management; sickness & absence; disciplinary & grievance procedures. Ensuring the grievance and disciplinary procedures are adhered to by all staff and to empower the Operations Team to undertake investigations & hearings Monitoring, updating and advising staff and managers on HR policies and procedures, ensuring they are adhered to and effectively communicated across the organisation. Reviewing and updating the equality and diversity strategy, making recommendations on best practice and legislation. To monitor staff turnover and ensuring that exit interviews are carried out, analysing and reporting on findings. Management Responsibility As the HR lead, you will ensure the HR Department is always customer focused, delivering a good service to the organisation. Staff Training & Development Working closely with senior team to develop staff skills including highlighting needs and recommendations made through the staff appraisal process. HR Policy & Procedures To ensure terms and conditions and policies and procedures are up-to-date and comprehensive with regard to legislation and best practice. Essential Personal Competencies and Skills: Ability to develop a HR Strategy Strong written skills with proven ability to draft policies, procedures and reports. Good coaching & mentoring skills. Delivery focused with the ability to prioritise and organise workload agreed within deadlines. Ability to resolve conflict situations and heavy workloads. Strong customer focus. Excellent "active-listening" skills. A proactive and can-do approach towards work tasks. Excellent presentation skills both formally and informally. Open communication style, with ability to communicate at all levels in an organisation. Good ambassadorial and diplomatic skills. A persuasive negotiator. Good personal presentation and high level of professionalism. HR Knowledge & Competencies: Excellent up to date knowledge of UK employment law legislation. Extensive knowledge of policies and procedures related to an HR Function. Strong competency interviewing and selection skills. Up to date knowledge or recruitment, staff retention methods. Experience in advising and managing grievance and disciplinary investigations. Previous background within a generalist HR Function. Experience in team leading and/or managing an HR Function. Please apply to be considered.
Mar 29, 2024
Full time
Key Accountabilities Recruitment & Selection The role of HR Manager will review all recruitment processes and practices to ensure all vacancies are filled in the most cost- efficient way and within the shortest time possible. The HR function will be responsible for identifying effective and appropriate recruitment methods for all vacancies. Employee Relations The HR Manager will be responsible for designing and developing the workforce strategy. Taking a lead on all Employee related issues including: Taking a lead whilst advising and supporting managers on all Employee Relations issues, including performance management; sickness & absence; disciplinary & grievance procedures. Ensuring the grievance and disciplinary procedures are adhered to by all staff and to empower the Operations Team to undertake investigations & hearings Monitoring, updating and advising staff and managers on HR policies and procedures, ensuring they are adhered to and effectively communicated across the organisation. Reviewing and updating the equality and diversity strategy, making recommendations on best practice and legislation. To monitor staff turnover and ensuring that exit interviews are carried out, analysing and reporting on findings. Management Responsibility As the HR lead, you will ensure the HR Department is always customer focused, delivering a good service to the organisation. Staff Training & Development Working closely with senior team to develop staff skills including highlighting needs and recommendations made through the staff appraisal process. HR Policy & Procedures To ensure terms and conditions and policies and procedures are up-to-date and comprehensive with regard to legislation and best practice. Essential Personal Competencies and Skills: Ability to develop a HR Strategy Strong written skills with proven ability to draft policies, procedures and reports. Good coaching & mentoring skills. Delivery focused with the ability to prioritise and organise workload agreed within deadlines. Ability to resolve conflict situations and heavy workloads. Strong customer focus. Excellent "active-listening" skills. A proactive and can-do approach towards work tasks. Excellent presentation skills both formally and informally. Open communication style, with ability to communicate at all levels in an organisation. Good ambassadorial and diplomatic skills. A persuasive negotiator. Good personal presentation and high level of professionalism. HR Knowledge & Competencies: Excellent up to date knowledge of UK employment law legislation. Extensive knowledge of policies and procedures related to an HR Function. Strong competency interviewing and selection skills. Up to date knowledge or recruitment, staff retention methods. Experience in advising and managing grievance and disciplinary investigations. Previous background within a generalist HR Function. Experience in team leading and/or managing an HR Function. Please apply to be considered.
Purpose of the role To provide effective administrative support to the projects team. This includes ensuring project financial documentation is kept up to date and accurate, project folders and documents are maintained, and financial reporting is completed to deadlines. Main duties To provide support to Contract Managers within the project team for effective project delivery, this includes liaison with clients, updating job costings, document preparation and preparing financial applications. To ensure all relevant supporting documentation (invoices, shift report, client emails etc) are allocated to projects accurately for financial application purposes. To provide support to the Finance Manager in submitting documents to clients for financial approval. Financial reporting on projects is conducted accurately and in line with required timeframes. To utilise appropriate computer software to conduct duties, including CLIK Works Management system, Sage accountancy package, MS Office, and client bespoke systems. To provide general administration support where required and to work with the wider team to improve systems and processes. About you You will be professional and friendly in your approach to dealing with clients and colleagues and exhibit a positive attitude towards work. You will be a competent and confident user of IT, with an eagerness to learn new software. You will have the ability to be highly organised and to prioritise your workload to meet deadlines. Following criteria are all essential: Proficient user of IT (including Excel, Sage or other accountancy packages and database software) and the ability to use new software systems. Ability to work accurately and methodically. Experience of working in a busy office environment. Professional approach to work, with a positive attitude Ability to prioritise workload and meet deadlines. Experience of working as part of a team, supporting colleagues to reach goals. Strong communication skills. Ability to problem solve and use effective decision making when required. We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Mar 29, 2024
Full time
Purpose of the role To provide effective administrative support to the projects team. This includes ensuring project financial documentation is kept up to date and accurate, project folders and documents are maintained, and financial reporting is completed to deadlines. Main duties To provide support to Contract Managers within the project team for effective project delivery, this includes liaison with clients, updating job costings, document preparation and preparing financial applications. To ensure all relevant supporting documentation (invoices, shift report, client emails etc) are allocated to projects accurately for financial application purposes. To provide support to the Finance Manager in submitting documents to clients for financial approval. Financial reporting on projects is conducted accurately and in line with required timeframes. To utilise appropriate computer software to conduct duties, including CLIK Works Management system, Sage accountancy package, MS Office, and client bespoke systems. To provide general administration support where required and to work with the wider team to improve systems and processes. About you You will be professional and friendly in your approach to dealing with clients and colleagues and exhibit a positive attitude towards work. You will be a competent and confident user of IT, with an eagerness to learn new software. You will have the ability to be highly organised and to prioritise your workload to meet deadlines. Following criteria are all essential: Proficient user of IT (including Excel, Sage or other accountancy packages and database software) and the ability to use new software systems. Ability to work accurately and methodically. Experience of working in a busy office environment. Professional approach to work, with a positive attitude Ability to prioritise workload and meet deadlines. Experience of working as part of a team, supporting colleagues to reach goals. Strong communication skills. Ability to problem solve and use effective decision making when required. We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Summary What we offer 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension Civil Service maternity leave package PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Cycle to work scheme Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup Car Leasing Scheme Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Staff networks focused on each of the protected characteristics - run for staff, by staff: Enable Network Welsh Network Pride and LGBTQI+ Network Sex and Family Network Race, Religion and Belief Network All Ages Network Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract, if the role can be extended or made permanent, the successful post holder may be offered the role firstly without further interview. Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith. Purpose The IOPC is undertaking a major efficiency and productivity programme, enabled by new IT systems and in support of an ambitious five-year strategy. This in the context of rising demand and complexity of operational work and a challenging financial climate which means the IOPC must deliver more with fewer resources. Success of the programme relies on delivery of a new medium term financial strategy and delivery of financial benefits as well as delivery of ambitious new ICT and Data strategies. As a Head of Finance, you will be welcomed into a dynamic and inclusive Finance Directorate working to ensure IOPC's assets, funding, and cash flows are maximised, consistent with overall business objectives. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation's core outcomes and this is your opportunity to enter into the varied world of IOPC Finance, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales. Throughout the recruitment process we will assess you on Civil Service Behaviours, Experience, Strengths, Technical skills and IOPC Values. As part of the application process, you will be asked to complete a statement of suitability based on the essential criteria and provide a CV. Anticipated assessment and interview dates are week commencing 11th March 2024. Main Responsibilities: Lead Finance function at senior level working closely with the team and functions across the IOPC. Prepare and implement plans for the provision and development of financial services to ensure IOPC's assets, funding, and cash flows are maximised, consistent with overall business objectives. Work with colleagues to articulate and provide advice on the financial considerations with regards to change initiatives to deliver shared objectives and to support the IOPC to provide value for money services. Develop and maintain external relationships, working with senior stakeholders to ensure financial transparency of IOPC operations and to demonstrate adherence to best practice. Accountability for overseeing the delivery of financial reports in line with agreed requirements, ensuring the finance function consistently adds value to IOPC. Establish, develop, and monitor internal policies relating to financial systems and budgets, internalising controls on expenditure as set out by Cabinet Office and HMT. Assume responsibility for overseeing IOPC financial systems, engaging budget managers and other relevant stakeholders to drive understanding of financial considerations and management, and to contribute to high quality decision making across the IOPC. Provide leadership, management, and direction for a team of staff within the finance function to develop expertise and ensure compliance and effective delivery of services. Lead and oversee the development of annual financial accounting activity, working with budget holders and senior leaders to produce statutory accounts and contribute to the annual business planning process. Act as the lead technical expert and point of escalation for complex financial matters, providing high level technical advice and professional judgement to minimise financial risk for IOPC. Work with auditors to arrange and coordinate internal and external audits, meeting with the National Audit Office to provide IOPC annual accounts. Assume accountability for overseeing the delivery of financial reports in line with agreed requirements, ensuring the finance function consistently adds value to IOPC. Co-ordinate the response to requests from the Home Office and other central government departments where necessary Working closely with the Director of Finance and Corporate Services, to ensure that the statutory accounts are accurately prepared liaising with the Auditors as necessary. Provide appropriate assurances to the Director General in their role as Accounting Officer. Qualifications Essential An ACA or CIPFA qualified accountant or any equivalent accounting qualification Desirable A Prince2 or MSP qualification Essential Experience Experience of leading finance function at senior level, ideally in a public sector organisation Sound understanding of public finance structures, preferably including relations between central government and Non-Departmental Public Bodies Demonstrable experience of supporting equality diversity and inclusion Skills and Abilities Ability to think and act strategically, developing practical, innovative, and creative solutions to the management of strategic and complex problems. Ability to work collaboratively and at pace. Highly developed oral, written and presentation skills. Able to build effective relationships quickly and to influence and negotiate as needed The role requires clearance to Basic Clearance National security vetting: clearance levels - GOV.UK () Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed. Whilst this list is not exhaustive, please see potential reasonable adjustments below that we can provide: Extra time for presentations or interview questions Formatting changes such as colours for text or background on written assignments Questions presented in writing during interview If you require any reasonable adjustments to our recruitment process, please email As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in. Be yourself The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do. As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors. Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive. IND
Mar 29, 2024
Full time
Summary What we offer 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension Civil Service maternity leave package PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Cycle to work scheme Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup Car Leasing Scheme Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Staff networks focused on each of the protected characteristics - run for staff, by staff: Enable Network Welsh Network Pride and LGBTQI+ Network Sex and Family Network Race, Religion and Belief Network All Ages Network Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract, if the role can be extended or made permanent, the successful post holder may be offered the role firstly without further interview. Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith. Purpose The IOPC is undertaking a major efficiency and productivity programme, enabled by new IT systems and in support of an ambitious five-year strategy. This in the context of rising demand and complexity of operational work and a challenging financial climate which means the IOPC must deliver more with fewer resources. Success of the programme relies on delivery of a new medium term financial strategy and delivery of financial benefits as well as delivery of ambitious new ICT and Data strategies. As a Head of Finance, you will be welcomed into a dynamic and inclusive Finance Directorate working to ensure IOPC's assets, funding, and cash flows are maximised, consistent with overall business objectives. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation's core outcomes and this is your opportunity to enter into the varied world of IOPC Finance, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales. Throughout the recruitment process we will assess you on Civil Service Behaviours, Experience, Strengths, Technical skills and IOPC Values. As part of the application process, you will be asked to complete a statement of suitability based on the essential criteria and provide a CV. Anticipated assessment and interview dates are week commencing 11th March 2024. Main Responsibilities: Lead Finance function at senior level working closely with the team and functions across the IOPC. Prepare and implement plans for the provision and development of financial services to ensure IOPC's assets, funding, and cash flows are maximised, consistent with overall business objectives. Work with colleagues to articulate and provide advice on the financial considerations with regards to change initiatives to deliver shared objectives and to support the IOPC to provide value for money services. Develop and maintain external relationships, working with senior stakeholders to ensure financial transparency of IOPC operations and to demonstrate adherence to best practice. Accountability for overseeing the delivery of financial reports in line with agreed requirements, ensuring the finance function consistently adds value to IOPC. Establish, develop, and monitor internal policies relating to financial systems and budgets, internalising controls on expenditure as set out by Cabinet Office and HMT. Assume responsibility for overseeing IOPC financial systems, engaging budget managers and other relevant stakeholders to drive understanding of financial considerations and management, and to contribute to high quality decision making across the IOPC. Provide leadership, management, and direction for a team of staff within the finance function to develop expertise and ensure compliance and effective delivery of services. Lead and oversee the development of annual financial accounting activity, working with budget holders and senior leaders to produce statutory accounts and contribute to the annual business planning process. Act as the lead technical expert and point of escalation for complex financial matters, providing high level technical advice and professional judgement to minimise financial risk for IOPC. Work with auditors to arrange and coordinate internal and external audits, meeting with the National Audit Office to provide IOPC annual accounts. Assume accountability for overseeing the delivery of financial reports in line with agreed requirements, ensuring the finance function consistently adds value to IOPC. Co-ordinate the response to requests from the Home Office and other central government departments where necessary Working closely with the Director of Finance and Corporate Services, to ensure that the statutory accounts are accurately prepared liaising with the Auditors as necessary. Provide appropriate assurances to the Director General in their role as Accounting Officer. Qualifications Essential An ACA or CIPFA qualified accountant or any equivalent accounting qualification Desirable A Prince2 or MSP qualification Essential Experience Experience of leading finance function at senior level, ideally in a public sector organisation Sound understanding of public finance structures, preferably including relations between central government and Non-Departmental Public Bodies Demonstrable experience of supporting equality diversity and inclusion Skills and Abilities Ability to think and act strategically, developing practical, innovative, and creative solutions to the management of strategic and complex problems. Ability to work collaboratively and at pace. Highly developed oral, written and presentation skills. Able to build effective relationships quickly and to influence and negotiate as needed The role requires clearance to Basic Clearance National security vetting: clearance levels - GOV.UK () Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed. Whilst this list is not exhaustive, please see potential reasonable adjustments below that we can provide: Extra time for presentations or interview questions Formatting changes such as colours for text or background on written assignments Questions presented in writing during interview If you require any reasonable adjustments to our recruitment process, please email As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in. Be yourself The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do. As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors. Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive. IND
Head of Data and Tech - Workplace page is loaded Head of Data and Tech - Workplace Apply locations London time type Full time posted on Posted Yesterday job requisition id R We're Landsec We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. The Role: This role will be a member of the Workplace Executive committee, being the voice and shaping the data and technology direction for Workplace, within the context of the Landsec group. Works across the Workplace business areas to guide and deliver data and technology (products, systems and services), make investment plans and drive realisation of value. Responsible for maintaining and optimising business operations to support the current Workplace business model. The role will have a particular emphasis on building long-term, strategic relationships with senior stakeholders to ensure that technology enabled change is delivered in a way that aligns with wider group strategy Salary: Competitive The Team: This is a new role that has been created to support data and technology leadership oversight for Landsec's Workplace business. In Workplace we develop, own and manage offices that meet the evolving needs of occupiers ranging from global corporates to small, fast growing businesses. Demand for high quality, sustainable office space is healthy and our track record and deep relationships with occupiers, local authorities and partners alike underpin our competitive advantage. This means we are able to source, envision and deliver complex projects in a way that few can match. What you will be responsible for: Define the Workplace technology strategy for this business area, in line with global Landsec technology strategy. Define, own and deliver portfolio roadmaps for Workplace business areas, in alignment with the business strategy. Prepare and participate in business planning to agree annual budgets for Workplace D&T. Operating in a cross functional matrix team structure, encouraged by project demand, potential direct line management of delivery manager(s), portfolio or programme teams, business architecture, business analysts disciplines, and dotted line management of solution architects, data engineers and building engineers. Delivering data and technology solutions Working collaboratively with the Group Enterprise Architecture (EA) function, Group technical disciplines (data, building engineering, platforms) and business SME's on the development of new products, product enhancements and product redesign. In partnership with the Group EA function, explore how mainstream and emerging technologies can be used to advance business strategy and optimise business operations. Working collaboratively with the Group Cybersecurity function to ensure secure by design for any new initiatives, supporting in-flight cyber programmes and ensuring security of data and technology estate at all times. Business services and Application management Ensure key workplace business services are operating within SLA, meeting end user needs. Ownership all Workplace applications that support those business services. In partnership with Group Cybersecurity function, ensure all applications are compliant (Secure, data privacy and software compliance) and tracked within CMDB / central inventory. In partnership with Group EA, building full application lifecycle, architecture roadmaps with rationalisation plans. Vendor Management Establishing and communicating requirements in acquiring technology applications, services, systems and equipment. Manage technology vendors for the software and hardware procured. Negotiating and managing vendor contracts to cost, safety and performance standards. Risk management Ensuring that the appropriate risk assessments are made when introducing new information and operational technology into Landsec. Setting up risk management actions so that internal and external systems are safe and secure. Performance management and central reporting Provide regular reporting on portfolio, support, vendor and financial / budget performance. Report on key controls performance Your skills, experience and qualifications: Essential criteria Real estate background - experience in delivering solutions across the real estate value chain i.e., to support development, marketing, operate assets etc. e.g., exposure to building. information modelling, or working with smart building technology and building management systems. Experience in delivering insight initiatives - e.g., on assets, tenants, occupiers through diagnostic, descriptive, predictive or prescriptive analytics approaches. Waterfall and agile ways of working - scrum, kanban etc., managing cross functional teams with disciplines across engineering, architecture, project management, etc. Desirable Exposure to AI / GenAI / machine learning in delivering real estate tech solutions etc. Experience in delivering business to business, direct to consumer digital platforms. Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Here are some of our core benefits, view our Benefits and career development page for more information. Discretionary annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year. Enhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution Private medical insurance, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause. Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing To find out more about our approach, visit our Diversity and Inclusion page . At Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background,socio-economic background, religion or belief Flexible Working Depending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment process The Recruitment Process To apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview . click apply for full job details
Mar 29, 2024
Full time
Head of Data and Tech - Workplace page is loaded Head of Data and Tech - Workplace Apply locations London time type Full time posted on Posted Yesterday job requisition id R We're Landsec We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. The Role: This role will be a member of the Workplace Executive committee, being the voice and shaping the data and technology direction for Workplace, within the context of the Landsec group. Works across the Workplace business areas to guide and deliver data and technology (products, systems and services), make investment plans and drive realisation of value. Responsible for maintaining and optimising business operations to support the current Workplace business model. The role will have a particular emphasis on building long-term, strategic relationships with senior stakeholders to ensure that technology enabled change is delivered in a way that aligns with wider group strategy Salary: Competitive The Team: This is a new role that has been created to support data and technology leadership oversight for Landsec's Workplace business. In Workplace we develop, own and manage offices that meet the evolving needs of occupiers ranging from global corporates to small, fast growing businesses. Demand for high quality, sustainable office space is healthy and our track record and deep relationships with occupiers, local authorities and partners alike underpin our competitive advantage. This means we are able to source, envision and deliver complex projects in a way that few can match. What you will be responsible for: Define the Workplace technology strategy for this business area, in line with global Landsec technology strategy. Define, own and deliver portfolio roadmaps for Workplace business areas, in alignment with the business strategy. Prepare and participate in business planning to agree annual budgets for Workplace D&T. Operating in a cross functional matrix team structure, encouraged by project demand, potential direct line management of delivery manager(s), portfolio or programme teams, business architecture, business analysts disciplines, and dotted line management of solution architects, data engineers and building engineers. Delivering data and technology solutions Working collaboratively with the Group Enterprise Architecture (EA) function, Group technical disciplines (data, building engineering, platforms) and business SME's on the development of new products, product enhancements and product redesign. In partnership with the Group EA function, explore how mainstream and emerging technologies can be used to advance business strategy and optimise business operations. Working collaboratively with the Group Cybersecurity function to ensure secure by design for any new initiatives, supporting in-flight cyber programmes and ensuring security of data and technology estate at all times. Business services and Application management Ensure key workplace business services are operating within SLA, meeting end user needs. Ownership all Workplace applications that support those business services. In partnership with Group Cybersecurity function, ensure all applications are compliant (Secure, data privacy and software compliance) and tracked within CMDB / central inventory. In partnership with Group EA, building full application lifecycle, architecture roadmaps with rationalisation plans. Vendor Management Establishing and communicating requirements in acquiring technology applications, services, systems and equipment. Manage technology vendors for the software and hardware procured. Negotiating and managing vendor contracts to cost, safety and performance standards. Risk management Ensuring that the appropriate risk assessments are made when introducing new information and operational technology into Landsec. Setting up risk management actions so that internal and external systems are safe and secure. Performance management and central reporting Provide regular reporting on portfolio, support, vendor and financial / budget performance. Report on key controls performance Your skills, experience and qualifications: Essential criteria Real estate background - experience in delivering solutions across the real estate value chain i.e., to support development, marketing, operate assets etc. e.g., exposure to building. information modelling, or working with smart building technology and building management systems. Experience in delivering insight initiatives - e.g., on assets, tenants, occupiers through diagnostic, descriptive, predictive or prescriptive analytics approaches. Waterfall and agile ways of working - scrum, kanban etc., managing cross functional teams with disciplines across engineering, architecture, project management, etc. Desirable Exposure to AI / GenAI / machine learning in delivering real estate tech solutions etc. Experience in delivering business to business, direct to consumer digital platforms. Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work. Here are some of our core benefits, view our Benefits and career development page for more information. Discretionary annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year. Enhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution Private medical insurance, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details) Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20% And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause. Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential. We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing To find out more about our approach, visit our Diversity and Inclusion page . At Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential. We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities. All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background,socio-economic background, religion or belief Flexible Working Depending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment process The Recruitment Process To apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview . click apply for full job details
End Date Monday 08 April 2024 Salary Range £73,262 - £86,190 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Senior Manager, Portfolio Insights SALARY: £73,262 to £86,190 LOCATION: Glasgow, Bristol, Edinburgh and Leeds HOURS: Full-time WORKING PATTERN: We work in a hybrid fashion as part of adapting our ways of working and ongoing review of business needs, enabling us to connect with each other better and collaborate and innovate effectively. This involves spending at least two days per week presently, or 40% of our time, at one of the team hubs. The team is based in Glasgow, Edinburgh, Leeds, and Bristol. About this Opportunity You'll cohesively bring together objective data and subjective insight to bridge the gap between strategy and execution and tell the story of the Group s change portfolio. The role will place you into a hard-working, friendly, and dynamic group of people who work collaboratively across our shared team priorities whilst seeking to continuously improve our ways of working. As a Senior Manager in Portfolio Insights, you'll get: The chance towork directly with Senior Leadershipacross the business to identify issues and develop recommendations to drive improvements across the Group. Theopportunity to shape and influencethe delivery of the Group s strategy, getting involved with a variety of different activities, and supporting various platforms to improve alignment ensuring that benefits are realised. Exposure to awide variety of stakeholdersat all levels from across the Group, providing a brilliant opportunity for learning and personal development. What you'll do: Directly support the Head of Portfolio Insights & Managementto understand the composition of the portfolio, develop rich insight on the Group Change Portfolio, join the dots and close any gaps with appropriate intervention activities. Through business unit and platform engagements,define portfolio plans, understand delivery risks and impact to strategic commitments. Drive alignment across platforms and strategic initiatives,to ensure that the Portfolio Plan is realistic, reflects commitments as well as highlighting gaps and barriers to delivery. Identify key emerging themes and insightin the Group Change Portfolio using data from a wide range of sources and identifying possible impacts on the business. Coordinate across multiple teamsto develop short and medium-term view that will help the organisation achieve its priorities and fulfil its business plans. Explore hotspots, identify underlying challengesin the change portfolio, acting to remove constraints and allow more effective delivery in across the portfolio and our platforms. Why Lloyds Banking Group We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you. About you: We're looking for aPortfolio Managementsenior leader, with adeep understanding of programme and project delivery in an Agile model, who can identify and articulate the challenges and risks involved with the delivery of value through initiatives. You'll need to have experience in either delivering in anAgile environment or managing an Agile Portfolio,and although a Financial Services background is not essential, theability to work in changing, fast paced, regulated and complex environmentsimilar to Lloyds Banking Group is essential. You'll also need: Proven ability to engage and effectively build credibilitywith senior audiences, and evidence of building strong, enduring and trust-based relationships. Articulate and experienced in writing reportsand creating PowerPoint,presenting to, and influencingcolleagues up to senior leadership level. Aself-starterwith an ability to learn,quickly absorb new informationand critically evaluate a broad range of issues, andcomfortable quickly moving from topic to topic. Anexceptional problem solver, who can think critically andbreakdown complexity into logical structure, whilst understanding the strategic big picture. Comfortable with dataand able toanalyse, consolidateandsynthesise datato driveinsight.Competent in using Excel to process data. Ideally experienced in using PowerBI. Ability to providepractical,balanced, and validinsightand recommended interventions using variousdata points and qualitative insight. Agreat teammate- support our team ethos in driving apositiveandcollaborativeculture, sharing your knowledge and experience across the team. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 29, 2024
Full time
End Date Monday 08 April 2024 Salary Range £73,262 - £86,190 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Senior Manager, Portfolio Insights SALARY: £73,262 to £86,190 LOCATION: Glasgow, Bristol, Edinburgh and Leeds HOURS: Full-time WORKING PATTERN: We work in a hybrid fashion as part of adapting our ways of working and ongoing review of business needs, enabling us to connect with each other better and collaborate and innovate effectively. This involves spending at least two days per week presently, or 40% of our time, at one of the team hubs. The team is based in Glasgow, Edinburgh, Leeds, and Bristol. About this Opportunity You'll cohesively bring together objective data and subjective insight to bridge the gap between strategy and execution and tell the story of the Group s change portfolio. The role will place you into a hard-working, friendly, and dynamic group of people who work collaboratively across our shared team priorities whilst seeking to continuously improve our ways of working. As a Senior Manager in Portfolio Insights, you'll get: The chance towork directly with Senior Leadershipacross the business to identify issues and develop recommendations to drive improvements across the Group. Theopportunity to shape and influencethe delivery of the Group s strategy, getting involved with a variety of different activities, and supporting various platforms to improve alignment ensuring that benefits are realised. Exposure to awide variety of stakeholdersat all levels from across the Group, providing a brilliant opportunity for learning and personal development. What you'll do: Directly support the Head of Portfolio Insights & Managementto understand the composition of the portfolio, develop rich insight on the Group Change Portfolio, join the dots and close any gaps with appropriate intervention activities. Through business unit and platform engagements,define portfolio plans, understand delivery risks and impact to strategic commitments. Drive alignment across platforms and strategic initiatives,to ensure that the Portfolio Plan is realistic, reflects commitments as well as highlighting gaps and barriers to delivery. Identify key emerging themes and insightin the Group Change Portfolio using data from a wide range of sources and identifying possible impacts on the business. Coordinate across multiple teamsto develop short and medium-term view that will help the organisation achieve its priorities and fulfil its business plans. Explore hotspots, identify underlying challengesin the change portfolio, acting to remove constraints and allow more effective delivery in across the portfolio and our platforms. Why Lloyds Banking Group We re on an exciting journey to transform our Group and the way we re shaping finance for good. We re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you. About you: We're looking for aPortfolio Managementsenior leader, with adeep understanding of programme and project delivery in an Agile model, who can identify and articulate the challenges and risks involved with the delivery of value through initiatives. You'll need to have experience in either delivering in anAgile environment or managing an Agile Portfolio,and although a Financial Services background is not essential, theability to work in changing, fast paced, regulated and complex environmentsimilar to Lloyds Banking Group is essential. You'll also need: Proven ability to engage and effectively build credibilitywith senior audiences, and evidence of building strong, enduring and trust-based relationships. Articulate and experienced in writing reportsand creating PowerPoint,presenting to, and influencingcolleagues up to senior leadership level. Aself-starterwith an ability to learn,quickly absorb new informationand critically evaluate a broad range of issues, andcomfortable quickly moving from topic to topic. Anexceptional problem solver, who can think critically andbreakdown complexity into logical structure, whilst understanding the strategic big picture. Comfortable with dataand able toanalyse, consolidateandsynthesise datato driveinsight.Competent in using Excel to process data. Ideally experienced in using PowerBI. Ability to providepractical,balanced, and validinsightand recommended interventions using variousdata points and qualitative insight. Agreat teammate- support our team ethos in driving apositiveandcollaborativeculture, sharing your knowledge and experience across the team. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
About us Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there are no limits to where your FT career will take you. The FT is one of the world's leading business news and information organisations. We are recognised globally for our authority, integrity and accuracy. We provide a broad range of essential services, including news, comment, data and analysis, to the growing audience of internationally minded business people. The role and department context The Financial Times is seeking a Principal Engineer to join the technical leadership team in our Engineering Enablement group. This group defines standards and best practices, provides tooling and guidance in order that product & technology teams at the FT can achieve engineering and operational excellence. We are a multi-disciplinary, co-located team with around 25 engineers and 50 people total. We value transparency, accountability, shared responsibility and teamwork. We deploy many times a day. We're focused on the engineering community and supporting the FT's mission to provide engaging world-class journalism. Engineering Enablement sits within FT's Product & Technology function, and brings together people from Delivery and Technology. This leadership role will span a range of teams that support all of the technology teams at the FT, including our Cloud estate (most notably our usage of PaaS systems), our engineering tooling (both bespoke and off the shelf) and our Front End Component system, Origami. Position summary This role will report into the Technical Director for Engineering Enablement. You will work alongside our other Principal Engineers, each of whom leads two or three teams in a single product area, as will you. Principal Engineers take on a range of responsibilities across the managerial/technical spectrum, and individuals' skillsets are different and complementary. For this specific vacancy we are looking for someone with a particular strength in people and process issues. Each of your teams has a technical lead and other talented engineers. You will need to ensure they are steered effectively, and are generally building systems productively and with technical integrity. Additionally, as someone with a strength in people and process issues, you will be responsible for management issues across Engineering Enablement, such as our quarterly promotions round, and (with our Talent Acquisition team) leading recruitment. You will also proactively look for ways to improve the experience of being an engineer at the FT. Engineering Enablements' technologies integrate and in some cases are the basis for services managed by other groups, and Engineering Enablement is part of the FT's wider journalistic and commercial mission. Therefore a critical part of this role is to help your teams work effectively within FT's greater context. This means you will be a key player in building a world class engineering capability at the Financial Times. This includes an active commitment to and championing of our values and our goal of delivering a truly diverse team and building an inclusive environment. Key duties This role has responsibilities and accountabilities both within Engineering Enablement and beyond. You will oversee two to three teams and line manage at least three senior engineers in those teams. You will: Provide technical direction and support, being able to switch from one area to another Ensure the right people are hired into your teams, and are appropriately rewarded and promoted when they're in them Lead on creating and maintaining a positive and inclusive culture, ensuring strong engagement and motivation Across the Technology function of Engineering Enablement you will: Ensure our retention and reward processes are fair, effective and work within our budget. This includes leading on calibration activities alongside other principal engineers and bringing together insight from line managers across the group. Proactively identify and lead on initiatives to improve the experience of being an engineer in Engineering Enablement and at the FT; whether that is to do with productivity, diversity and inclusion, technical competence or other areas. Previous examples of work in this area include career competency frameworks; moving to durable teams and improving our recruitment processes to be fairer to people of colour. Oversee staff allocations across Engineering Enablement, working with other principal engineers and line managers to support activities such as people moves between teams. Maintain and improve our positive and inclusive culture, and proactively identify activities that help our people to be engaged and motivated. Look for ways to ensure Engineering Enablement engineers have the skills they need to do their job and progress. As part of this, identify training needs and organise training where needed. Ensure our recruitment process is fair and effective. This involves working closely with our Talent Acquisition team, plus reviewing our data to ensure we are reaching a diverse selection of candidates and being inclusive in our approach. Lead on strategic technical initiatives across Engineering Enablement and/or working with other technical groups. Characteristics we value Modelling and helping set and reinforce our inclusive, respectful, multidisciplinary and open culture Continuous improvement of technology, process and culture, and take ownership of problems and seeing solutions through to completion Dedication to performance, accessibility, security and reliability Ability to understand a complex business problem and to build or lead a team to solve that problem Effective communication and collaboration Ability to decide appropriately when to buy or build, and to communicate the reasons to stakeholders A respect for all disciplines involved in an excellent product, and a commitment to improving customer experience In return we'll give you: Interesting tech where your input is valued in both product and technical choices A good work / life balance and rewarding work environment Motivated, smart, kind colleagues you can learn from Benefits Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here . Our commitment to diversity and inclusion in the workplace The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact and a member of our team will be happy to help.
Mar 29, 2024
Full time
About us Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there are no limits to where your FT career will take you. The FT is one of the world's leading business news and information organisations. We are recognised globally for our authority, integrity and accuracy. We provide a broad range of essential services, including news, comment, data and analysis, to the growing audience of internationally minded business people. The role and department context The Financial Times is seeking a Principal Engineer to join the technical leadership team in our Engineering Enablement group. This group defines standards and best practices, provides tooling and guidance in order that product & technology teams at the FT can achieve engineering and operational excellence. We are a multi-disciplinary, co-located team with around 25 engineers and 50 people total. We value transparency, accountability, shared responsibility and teamwork. We deploy many times a day. We're focused on the engineering community and supporting the FT's mission to provide engaging world-class journalism. Engineering Enablement sits within FT's Product & Technology function, and brings together people from Delivery and Technology. This leadership role will span a range of teams that support all of the technology teams at the FT, including our Cloud estate (most notably our usage of PaaS systems), our engineering tooling (both bespoke and off the shelf) and our Front End Component system, Origami. Position summary This role will report into the Technical Director for Engineering Enablement. You will work alongside our other Principal Engineers, each of whom leads two or three teams in a single product area, as will you. Principal Engineers take on a range of responsibilities across the managerial/technical spectrum, and individuals' skillsets are different and complementary. For this specific vacancy we are looking for someone with a particular strength in people and process issues. Each of your teams has a technical lead and other talented engineers. You will need to ensure they are steered effectively, and are generally building systems productively and with technical integrity. Additionally, as someone with a strength in people and process issues, you will be responsible for management issues across Engineering Enablement, such as our quarterly promotions round, and (with our Talent Acquisition team) leading recruitment. You will also proactively look for ways to improve the experience of being an engineer at the FT. Engineering Enablements' technologies integrate and in some cases are the basis for services managed by other groups, and Engineering Enablement is part of the FT's wider journalistic and commercial mission. Therefore a critical part of this role is to help your teams work effectively within FT's greater context. This means you will be a key player in building a world class engineering capability at the Financial Times. This includes an active commitment to and championing of our values and our goal of delivering a truly diverse team and building an inclusive environment. Key duties This role has responsibilities and accountabilities both within Engineering Enablement and beyond. You will oversee two to three teams and line manage at least three senior engineers in those teams. You will: Provide technical direction and support, being able to switch from one area to another Ensure the right people are hired into your teams, and are appropriately rewarded and promoted when they're in them Lead on creating and maintaining a positive and inclusive culture, ensuring strong engagement and motivation Across the Technology function of Engineering Enablement you will: Ensure our retention and reward processes are fair, effective and work within our budget. This includes leading on calibration activities alongside other principal engineers and bringing together insight from line managers across the group. Proactively identify and lead on initiatives to improve the experience of being an engineer in Engineering Enablement and at the FT; whether that is to do with productivity, diversity and inclusion, technical competence or other areas. Previous examples of work in this area include career competency frameworks; moving to durable teams and improving our recruitment processes to be fairer to people of colour. Oversee staff allocations across Engineering Enablement, working with other principal engineers and line managers to support activities such as people moves between teams. Maintain and improve our positive and inclusive culture, and proactively identify activities that help our people to be engaged and motivated. Look for ways to ensure Engineering Enablement engineers have the skills they need to do their job and progress. As part of this, identify training needs and organise training where needed. Ensure our recruitment process is fair and effective. This involves working closely with our Talent Acquisition team, plus reviewing our data to ensure we are reaching a diverse selection of candidates and being inclusive in our approach. Lead on strategic technical initiatives across Engineering Enablement and/or working with other technical groups. Characteristics we value Modelling and helping set and reinforce our inclusive, respectful, multidisciplinary and open culture Continuous improvement of technology, process and culture, and take ownership of problems and seeing solutions through to completion Dedication to performance, accessibility, security and reliability Ability to understand a complex business problem and to build or lead a team to solve that problem Effective communication and collaboration Ability to decide appropriately when to buy or build, and to communicate the reasons to stakeholders A respect for all disciplines involved in an excellent product, and a commitment to improving customer experience In return we'll give you: Interesting tech where your input is valued in both product and technical choices A good work / life balance and rewarding work environment Motivated, smart, kind colleagues you can learn from Benefits Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here . Our commitment to diversity and inclusion in the workplace The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact and a member of our team will be happy to help.
Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Audit Quality Support Team (AQST) delivers the foundations for audit quality in the form of methodology, policies, reviews, coaching support, procedures, templates, guidance, and training. AQST plays a vital role in supporting our audit practice. It forms part of the firm's system of quality management; is responsible for designing methodologies and tools that ensure compliance with auditing and ethical standards and other requirements applicable to audit and assurance engagements; and supports the audit service line in its delivery of engagements that comply with the firm's methodologies and related risk management policies and procedures. About the role Support AQST Senior Manager and AQST Director on the delivery of audit methodology projects for insurance sector, and the development of audit guidance, tools, templates, and training by preparing a first draft of the documents. Supporting AQST Senior Manager and AQST Director on in-flight reviews on a number of insurance clients in AQR scope. Preparing initial analysis and draft response to technical consultations from the insurance sector audit service line on the application of the firm's audit methodology. Preparing initial analysis and draft response to ad hoc queries from the insurance sector audit service line on methodology related matters. Support AQST Senior Manager and AQST Director on preparation and update master packs including insurance sector specific packs for the audit software. Building strong working relationships with insurance audit teams. Together with AQST Senior Manager and AQST Director assist the Audit Learning and Development Team in reviews of technical training content, adjusting general content to the insurance sector, delivery of technical audit trainings including insurance specific trainings. Assess and produce high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements. Work with the Audit Quality Support Team on ad hoc non-sector specific projects. Assist the Audit Quality Directors and the Head of Audit Quality in providing support and guidance to the insurance teams. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Insurance sector audit experience, including general insurance, life insurance, Lloyd's syndicates and Solvency II. Extensive working knowledge of external audits, in particular audits of listed/PIE/regulated entities. IFRS 17 knowledge and experience is highly desirable, but not essential. Strong practical and theoretical knowledge of UK auditing, ethical, and accounting standards, including IFRS and a good knowledge of UK company law and requirements. A passion for quality and helping audit teams to develop their knowledge and audit and assurance skills. Ability and willingness to challenge and influence more senior individuals and peers. Ability to work independently, manage multiple work commitments, and to meet targets and deadlines. Experience of identifying issues through sound analysis and application of commercial acumen. Experience of performing 'hot' or 'cold' audit file reviews is desirable, but not essential. Experience of developing new initiatives and methodologies is desirable, but not essential. Comfortable managing complex projects, and not afraid to roll up their sleeves to get things done. Behaviours consistent with Mazars values, a positive individual who can demonstrate they are truly a team player. About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Please click on the link here to apply
Mar 29, 2024
Full time
Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Audit Quality Support Team (AQST) delivers the foundations for audit quality in the form of methodology, policies, reviews, coaching support, procedures, templates, guidance, and training. AQST plays a vital role in supporting our audit practice. It forms part of the firm's system of quality management; is responsible for designing methodologies and tools that ensure compliance with auditing and ethical standards and other requirements applicable to audit and assurance engagements; and supports the audit service line in its delivery of engagements that comply with the firm's methodologies and related risk management policies and procedures. About the role Support AQST Senior Manager and AQST Director on the delivery of audit methodology projects for insurance sector, and the development of audit guidance, tools, templates, and training by preparing a first draft of the documents. Supporting AQST Senior Manager and AQST Director on in-flight reviews on a number of insurance clients in AQR scope. Preparing initial analysis and draft response to technical consultations from the insurance sector audit service line on the application of the firm's audit methodology. Preparing initial analysis and draft response to ad hoc queries from the insurance sector audit service line on methodology related matters. Support AQST Senior Manager and AQST Director on preparation and update master packs including insurance sector specific packs for the audit software. Building strong working relationships with insurance audit teams. Together with AQST Senior Manager and AQST Director assist the Audit Learning and Development Team in reviews of technical training content, adjusting general content to the insurance sector, delivery of technical audit trainings including insurance specific trainings. Assess and produce high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements. Work with the Audit Quality Support Team on ad hoc non-sector specific projects. Assist the Audit Quality Directors and the Head of Audit Quality in providing support and guidance to the insurance teams. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Insurance sector audit experience, including general insurance, life insurance, Lloyd's syndicates and Solvency II. Extensive working knowledge of external audits, in particular audits of listed/PIE/regulated entities. IFRS 17 knowledge and experience is highly desirable, but not essential. Strong practical and theoretical knowledge of UK auditing, ethical, and accounting standards, including IFRS and a good knowledge of UK company law and requirements. A passion for quality and helping audit teams to develop their knowledge and audit and assurance skills. Ability and willingness to challenge and influence more senior individuals and peers. Ability to work independently, manage multiple work commitments, and to meet targets and deadlines. Experience of identifying issues through sound analysis and application of commercial acumen. Experience of performing 'hot' or 'cold' audit file reviews is desirable, but not essential. Experience of developing new initiatives and methodologies is desirable, but not essential. Comfortable managing complex projects, and not afraid to roll up their sleeves to get things done. Behaviours consistent with Mazars values, a positive individual who can demonstrate they are truly a team player. About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Please click on the link here to apply
Consultant - HCM (HR & Payroll) RemoteJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: Experienced Payroll and HR specialist with a background in processing, managing and implementing Payroll and HR software solutions Knowledge of Payroll and HR processing life cycle Accounting and Payroll qualifications Experience in implementing ERP systems Knowledge of HMRC PAYE rules Meticulous and articulate in problem solving and finding solutions using 'Best practice' methods. Analytical and strategic in approach to delivering HCM Systems Proficient in numeracy, with an ability to review and understand Payroll and HR specific data. Good understanding of project management principles and delivering ERP systems Good data integration and manipulation skills Strong written-communication skills Experience in managing customer sensitive data. Understanding of UK GDPR rules Strong data reconciliation skills Day-to-day, you will: Provide consultancy and implement HCM Human Capital Management software systems - for Payroll, Human Resources, and Employee Self Service software. Deliver customer software walkthrough/presentations of end-to-end solutions for HCM modules Establish customer requirements for HCM module implementation using a defined project delivery methodology. Train end-users on HCM modules Maintain responsibility for Payroll/HR Data Collection, verification, validation, and data loading. Manage payroll/HR data reconciliation and Parallel Payroll Processing Implement payroll HCM system - setup and configure Manage stakeholders' expectations. Work with internal and external project managers Work diligently to deliver projects within budget and technical scope. Collaborate with peers and other functional teams to improve the HCM solutions. Deliver client sessions remotely and on customer sites. Manage project life cycle and milestones for project completionYour skills and experiences might also include: Knowledge of UK PAYE Payroll rules and regulations and an understanding of other tax authorities ROS Ireland would be advantageous. Understanding of fundamental Payroll principles Familiar with processing and maintaining medium to large payrolls Articulate with verbal and written communications and mathematical skills Good accounting knowledge and understanding of payroll transactions Proficient in double-entry bookkeeping and cost accounting CIPP qualification Chartered Institute Payroll Professionals (advantageous) Understanding of Pension rules and management for Pension Auto-enrolment. Adept at configuring rules for payroll pay types and working rule agreements. Understanding of RTI protocols - HMRC Real Time Information Experience in implementing Payroll and Human Resource software systems Experience managing/processing payrolls - full life cycle - Onboarding through to HMRC submissions. Strong problem-solving skills. Experience in comprehending software database table and field details Confident using Microsoft Excel, Power BI, and other business intelligence tools Proficient in off-system manual payroll calculations Ability to decipher syntax for coding pay type/item variables for advanced payroll calculation logic. Knowledge of Construction and House Building sector accountingWhat does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Mar 29, 2024
Full time
Consultant - HCM (HR & Payroll) RemoteJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: Experienced Payroll and HR specialist with a background in processing, managing and implementing Payroll and HR software solutions Knowledge of Payroll and HR processing life cycle Accounting and Payroll qualifications Experience in implementing ERP systems Knowledge of HMRC PAYE rules Meticulous and articulate in problem solving and finding solutions using 'Best practice' methods. Analytical and strategic in approach to delivering HCM Systems Proficient in numeracy, with an ability to review and understand Payroll and HR specific data. Good understanding of project management principles and delivering ERP systems Good data integration and manipulation skills Strong written-communication skills Experience in managing customer sensitive data. Understanding of UK GDPR rules Strong data reconciliation skills Day-to-day, you will: Provide consultancy and implement HCM Human Capital Management software systems - for Payroll, Human Resources, and Employee Self Service software. Deliver customer software walkthrough/presentations of end-to-end solutions for HCM modules Establish customer requirements for HCM module implementation using a defined project delivery methodology. Train end-users on HCM modules Maintain responsibility for Payroll/HR Data Collection, verification, validation, and data loading. Manage payroll/HR data reconciliation and Parallel Payroll Processing Implement payroll HCM system - setup and configure Manage stakeholders' expectations. Work with internal and external project managers Work diligently to deliver projects within budget and technical scope. Collaborate with peers and other functional teams to improve the HCM solutions. Deliver client sessions remotely and on customer sites. Manage project life cycle and milestones for project completionYour skills and experiences might also include: Knowledge of UK PAYE Payroll rules and regulations and an understanding of other tax authorities ROS Ireland would be advantageous. Understanding of fundamental Payroll principles Familiar with processing and maintaining medium to large payrolls Articulate with verbal and written communications and mathematical skills Good accounting knowledge and understanding of payroll transactions Proficient in double-entry bookkeeping and cost accounting CIPP qualification Chartered Institute Payroll Professionals (advantageous) Understanding of Pension rules and management for Pension Auto-enrolment. Adept at configuring rules for payroll pay types and working rule agreements. Understanding of RTI protocols - HMRC Real Time Information Experience in implementing Payroll and Human Resource software systems Experience managing/processing payrolls - full life cycle - Onboarding through to HMRC submissions. Strong problem-solving skills. Experience in comprehending software database table and field details Confident using Microsoft Excel, Power BI, and other business intelligence tools Proficient in off-system manual payroll calculations Ability to decipher syntax for coding pay type/item variables for advanced payroll calculation logic. Knowledge of Construction and House Building sector accountingWhat does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Portfolio Director for Financial Services & Banking - Oracle Enterprise Applications Company Description Version 1's market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack - Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JDEdwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration. We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team. Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance. We have an exciting growth strategy that will see further rapid growth and opportunity to drive value for our customers into 2024 and beyond. Number 1 - Best place to work in Ireland 5th Best Large Workplace in the UK 10th place in Glassdoor's Top 50 UK companies UK & Ireland's premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation, and support services 3200+ strong, €347m/£302m revenue business ERP Partner of the Year Job Description The Portfolio Director role within the Enterprise Applications practice will help lead a teams within the practice of over 600 consultants to deliver a portfolio of c £/€10m project services in the Private Financial Services sector. Reporting to the Head of Private Sector in Enterprise Applications, you will lead a team of senior colleagues across the delivery and commercial roles. This is a senior role in Version 1, with opportunity for the right individual to further progress into senior practice leadership roles across Version 1. In this role you will have full ownership for the P&L of the portfolio and as such, you will likely have held portfolio or programme management roles in the past with responsibility for budgets in the region of £/€500k to £/€5m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving Finance and HR systems . Skills such as the ability to inspire and drive teams, commercial acumen, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP, EPM or HCM. Oracle experience is NOT mandatory for this role. The role will suit experienced Portfolio Directors who have worked in Finance and\or HR transformation projects, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to deliver the right solution. Qualifications You will have experience in leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions which meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. You'll enjoy customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Role Requirements: The role will be divided across three areas of responsibility - Customer Delivery, Commercial Growth and People Leadership. Customer Delivery You will have full accountability for the delivery of end-to-end Customer engagements ensuring our customer is at the heart of everything we do, we understand their ways of working and that we deliver successfully for them. You will likely spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups etc) and travel to Customer sites from time to time. Commercial Growth You will work closely with Commercial colleagues to build and support compelling proposals and customer offerings which will enable and support our continued growth ambition for the practice and deliver profitable outcomes. You'll have your own P&L and be accountable for that. People Leadership You will help lead a team of diverse professionals across our ERP, EPM and HCM teams located across the UK, Ireland and India in the Financial services & Banking area. You will ensure that we continue to have world class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators and are suitably skilled and informed in line with the continuously changing nature of Oracle Fusion Cloud products. Additional Information Why Version 1? Share in our Success through our Quarterly performance related Profit Share & an opportunity to join our new V1 Equity success Scheme. Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review. Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too. Moments that matter & our enhanced maternity & paternity leave policies for life's journey A large training budget for accreditations and educational assistance for courses relevant to your role. Ways Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon, and local team sports Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. PLUS, many more exciting benefits drop us a note to find out more. Additional Information: This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK. This is a full-time permanent role with some occasional client site travel. Permanent applications ideally. Must have work permit due to timeframes. Suzanne Whelan, Talent Acquisition Manager UK & Ireland We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging Version 1 Careers Please note: We have an internal recruitment team and does not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
Mar 29, 2024
Full time
Portfolio Director for Financial Services & Banking - Oracle Enterprise Applications Company Description Version 1's market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack - Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JDEdwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration. We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team. Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance. We have an exciting growth strategy that will see further rapid growth and opportunity to drive value for our customers into 2024 and beyond. Number 1 - Best place to work in Ireland 5th Best Large Workplace in the UK 10th place in Glassdoor's Top 50 UK companies UK & Ireland's premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation, and support services 3200+ strong, €347m/£302m revenue business ERP Partner of the Year Job Description The Portfolio Director role within the Enterprise Applications practice will help lead a teams within the practice of over 600 consultants to deliver a portfolio of c £/€10m project services in the Private Financial Services sector. Reporting to the Head of Private Sector in Enterprise Applications, you will lead a team of senior colleagues across the delivery and commercial roles. This is a senior role in Version 1, with opportunity for the right individual to further progress into senior practice leadership roles across Version 1. In this role you will have full ownership for the P&L of the portfolio and as such, you will likely have held portfolio or programme management roles in the past with responsibility for budgets in the region of £/€500k to £/€5m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving Finance and HR systems . Skills such as the ability to inspire and drive teams, commercial acumen, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP, EPM or HCM. Oracle experience is NOT mandatory for this role. The role will suit experienced Portfolio Directors who have worked in Finance and\or HR transformation projects, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to deliver the right solution. Qualifications You will have experience in leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions which meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. You'll enjoy customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Role Requirements: The role will be divided across three areas of responsibility - Customer Delivery, Commercial Growth and People Leadership. Customer Delivery You will have full accountability for the delivery of end-to-end Customer engagements ensuring our customer is at the heart of everything we do, we understand their ways of working and that we deliver successfully for them. You will likely spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups etc) and travel to Customer sites from time to time. Commercial Growth You will work closely with Commercial colleagues to build and support compelling proposals and customer offerings which will enable and support our continued growth ambition for the practice and deliver profitable outcomes. You'll have your own P&L and be accountable for that. People Leadership You will help lead a team of diverse professionals across our ERP, EPM and HCM teams located across the UK, Ireland and India in the Financial services & Banking area. You will ensure that we continue to have world class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators and are suitably skilled and informed in line with the continuously changing nature of Oracle Fusion Cloud products. Additional Information Why Version 1? Share in our Success through our Quarterly performance related Profit Share & an opportunity to join our new V1 Equity success Scheme. Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review. Financial benefits including; Pension, Private Healthcare Cover, Life Assurance, Financial advice Ways of working now with remote & hybrid working options but there is always as a good excuse to get together too. Moments that matter & our enhanced maternity & paternity leave policies for life's journey A large training budget for accreditations and educational assistance for courses relevant to your role. Ways Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon, and local team sports Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. PLUS, many more exciting benefits drop us a note to find out more. Additional Information: This is an opportunity to join one of the fastest-growing ERP Consultancies in Ireland & the UK. This is a full-time permanent role with some occasional client site travel. Permanent applications ideally. Must have work permit due to timeframes. Suzanne Whelan, Talent Acquisition Manager UK & Ireland We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging Version 1 Careers Please note: We have an internal recruitment team and does not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly! Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Portfolio HR & Reward are working with an award-winning organisation to hire a HR Onboarding Officer. The successful candidate will join the People Support Team providing a resilient data processing service, including specialising in the on-boarding process of new starter employees in a fast-paced environment. You will act as the first point of contact for HR queries from managers and employees into the People Support Team, providing an effective and person-centred HR support service in alignment with the People Strategy. This is a 12 Month Fixed-Term role working on a hybrid basis in South-East London. Key Responsibilities: Proactively track and coordinate all processing and onboarding cases to the point of closure within agreed service level agreements, escalating incomplete or more complex cases to a more senior colleague or appropriate HR specialist team for resolution. Provide excellent, unrivalled HR support service to employees and managers by providing information, advice, and solutions to standard queries across a broad range of HR topics demonstrating exceptional customer service and a "can do" mentality. Be responsible for routing more complex/specialist queries to your manager or other HR teams ensuring that a high quality and integrated HR Service is provided. Support the People Support management team with improving the performance of the team - reviewing existing processes, reviewing key reports, improve measuring, monitoring, and the use of centralised data. Collaborate with the Recruitment Team to ensure the smooth onboarding of employees to the organisation, working closely with on-boarding customers, keeping hiring Managers updated as necessary whilst ensuring smooth and efficient customer experience for the new starters. Cover for other colleagues across the People Support Team, and provide additional support when required at busy times, for example for payroll purposes. Build relationships with stake holders and HR operational team, and develop to become a lead expert on agreed processing and onboarding processes Report to: People Support Team Leader Accountable to: People Support Development Manager Assistant HR Director (Operations) Key working relationships: Internal and external Stakeholders, HR Operations team, HR Delivery and Specialist team, OPS, HSU, ATMS Corps Leaders and Managers, Payroll, Pensions People management: There are no people management responsibilities Operating budget: There are no budgetary responsibilities. Support ad hoc projects to enhance and improve the delivery of the team's work as requested by your manager. Job Requirements: Experienced of delivering HR processes and general HR support. Good knowledge of HR policies, processes, procedures, and practical experience. Experience of prioritising high volumes of work. INDHRR 46575RL
Mar 29, 2024
Full time
Portfolio HR & Reward are working with an award-winning organisation to hire a HR Onboarding Officer. The successful candidate will join the People Support Team providing a resilient data processing service, including specialising in the on-boarding process of new starter employees in a fast-paced environment. You will act as the first point of contact for HR queries from managers and employees into the People Support Team, providing an effective and person-centred HR support service in alignment with the People Strategy. This is a 12 Month Fixed-Term role working on a hybrid basis in South-East London. Key Responsibilities: Proactively track and coordinate all processing and onboarding cases to the point of closure within agreed service level agreements, escalating incomplete or more complex cases to a more senior colleague or appropriate HR specialist team for resolution. Provide excellent, unrivalled HR support service to employees and managers by providing information, advice, and solutions to standard queries across a broad range of HR topics demonstrating exceptional customer service and a "can do" mentality. Be responsible for routing more complex/specialist queries to your manager or other HR teams ensuring that a high quality and integrated HR Service is provided. Support the People Support management team with improving the performance of the team - reviewing existing processes, reviewing key reports, improve measuring, monitoring, and the use of centralised data. Collaborate with the Recruitment Team to ensure the smooth onboarding of employees to the organisation, working closely with on-boarding customers, keeping hiring Managers updated as necessary whilst ensuring smooth and efficient customer experience for the new starters. Cover for other colleagues across the People Support Team, and provide additional support when required at busy times, for example for payroll purposes. Build relationships with stake holders and HR operational team, and develop to become a lead expert on agreed processing and onboarding processes Report to: People Support Team Leader Accountable to: People Support Development Manager Assistant HR Director (Operations) Key working relationships: Internal and external Stakeholders, HR Operations team, HR Delivery and Specialist team, OPS, HSU, ATMS Corps Leaders and Managers, Payroll, Pensions People management: There are no people management responsibilities Operating budget: There are no budgetary responsibilities. Support ad hoc projects to enhance and improve the delivery of the team's work as requested by your manager. Job Requirements: Experienced of delivering HR processes and general HR support. Good knowledge of HR policies, processes, procedures, and practical experience. Experience of prioritising high volumes of work. INDHRR 46575RL
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Do you want to tackle the biggest questions in finance with near infinite compute power at your fingertips? G-Research is a leading quantitative research and technology firm, with offices in London and Dallas. We are proud to employ some of the best people in their field and to nurture their talent in a dynamic, flexible and highly stimulating culture where world-beating ideas are cultivated and rewarded. This is a hybrid role based in our new Soho Place office - opened in 2023 - in the heart of Central London and home to our Research Lab. The role G-Research is a fast-moving and agile company, which means we need to pivot our technical and business capabilities very quickly, whilst maintaining a reliable and efficient platform. The Algorithmic Risk Manager will act as a central point of contact and have operational oversight on our Algo Safety Risk. Reporting to the Engineering Operations Director, you will be responsible for ensuring a cultural drive of Algo Safety awareness and accountability is embedded and operational across a number of Line 1 functions. You will drive the coordination and delivery of effective and appropriate Algo Safety Control action, in a risk-based and commercial way. This is an essential role within the business. You will be tasked with owning the overall governance of Algo Safety risk across a variety of Line 1 teams. You will also interface with the Line 2 Team, owning and defining Algo Safety Policies and Standards, including the risk appetite framework. Key responsibilities of the role include: Understanding all critical Algo Safety controls, their tolerances, dependencies, their control effectiveness and test coverage Challenging the control environment effectiveness and operational reliability, identifying weaknesses and repeat events through deep dives and risk assessments Escalating relevant concerns and liaising with L1 incident management to ensure that outstanding actions that increase risk exposure are closed out Advocating for Algo Safety and developing relationships and standards with L1 SMEs to drive Algo Safety and operational improvements Providing governance and structure to L1 activities and coordinating the delivery of risk treatment plans with documented risk acceptance Supporting the Engineering Operations Director in reporting on key items to the quarterly Algo Safety Governance Forum, which is chaired by a member of the Executive Team. Attending incident post-mortems and providing insights, detailed views and practical knowledge of root cause analysis on any significant incident Liaising and co-ordinating with Line 2 to review and share findings whilst also ensuring alignment regarding risk appetite and commerciality decisions Performing risk-based assessment and prioritisation of work items, including the output of L2 reviews and post-mortem identified items Who are we looking for? The ideal candidate will have the following skills and experience: Extensive experience within a finance risk role Strong educational background in Operations Management or similar Deep understanding of financial trading, research architecture and data flows In-depth knowledge of IT infrastructure, DevOps and architecture best practises Excellent communication and organisational skills, strong attention to detail and enjoy handling complexity Analytically minded problem solver with the ability to work across simultaneous tasks in a pressurised, time-sensitive environment Ability to build and manage a strong network of relationships rapidly based on integrity and trust Demonstrable exposure to using Business Intelligence and Analytics tools, such as Tableau or Power BI Why should you apply? Highly competitive compensation plus annual discretionary bonus Lunch provided (via Just Eat for Business) and dedicated barista bar 30 days' annual leave 9% company pension contributions Informal dress code and excellent work/life balance Comprehensive healthcare and life assurance Cycle-to-work scheme Monthly company events G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions. We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section
Mar 29, 2024
Full time
Do you want to tackle the biggest questions in finance with near infinite compute power at your fingertips? G-Research is a leading quantitative research and technology firm, with offices in London and Dallas. We are proud to employ some of the best people in their field and to nurture their talent in a dynamic, flexible and highly stimulating culture where world-beating ideas are cultivated and rewarded. This is a hybrid role based in our new Soho Place office - opened in 2023 - in the heart of Central London and home to our Research Lab. The role G-Research is a fast-moving and agile company, which means we need to pivot our technical and business capabilities very quickly, whilst maintaining a reliable and efficient platform. The Algorithmic Risk Manager will act as a central point of contact and have operational oversight on our Algo Safety Risk. Reporting to the Engineering Operations Director, you will be responsible for ensuring a cultural drive of Algo Safety awareness and accountability is embedded and operational across a number of Line 1 functions. You will drive the coordination and delivery of effective and appropriate Algo Safety Control action, in a risk-based and commercial way. This is an essential role within the business. You will be tasked with owning the overall governance of Algo Safety risk across a variety of Line 1 teams. You will also interface with the Line 2 Team, owning and defining Algo Safety Policies and Standards, including the risk appetite framework. Key responsibilities of the role include: Understanding all critical Algo Safety controls, their tolerances, dependencies, their control effectiveness and test coverage Challenging the control environment effectiveness and operational reliability, identifying weaknesses and repeat events through deep dives and risk assessments Escalating relevant concerns and liaising with L1 incident management to ensure that outstanding actions that increase risk exposure are closed out Advocating for Algo Safety and developing relationships and standards with L1 SMEs to drive Algo Safety and operational improvements Providing governance and structure to L1 activities and coordinating the delivery of risk treatment plans with documented risk acceptance Supporting the Engineering Operations Director in reporting on key items to the quarterly Algo Safety Governance Forum, which is chaired by a member of the Executive Team. Attending incident post-mortems and providing insights, detailed views and practical knowledge of root cause analysis on any significant incident Liaising and co-ordinating with Line 2 to review and share findings whilst also ensuring alignment regarding risk appetite and commerciality decisions Performing risk-based assessment and prioritisation of work items, including the output of L2 reviews and post-mortem identified items Who are we looking for? The ideal candidate will have the following skills and experience: Extensive experience within a finance risk role Strong educational background in Operations Management or similar Deep understanding of financial trading, research architecture and data flows In-depth knowledge of IT infrastructure, DevOps and architecture best practises Excellent communication and organisational skills, strong attention to detail and enjoy handling complexity Analytically minded problem solver with the ability to work across simultaneous tasks in a pressurised, time-sensitive environment Ability to build and manage a strong network of relationships rapidly based on integrity and trust Demonstrable exposure to using Business Intelligence and Analytics tools, such as Tableau or Power BI Why should you apply? Highly competitive compensation plus annual discretionary bonus Lunch provided (via Just Eat for Business) and dedicated barista bar 30 days' annual leave 9% company pension contributions Informal dress code and excellent work/life balance Comprehensive healthcare and life assurance Cycle-to-work scheme Monthly company events G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions. We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section
My client is a large heavy industry manufacturer looking for a workshop Manager required in the West Lothian area of the Central belt of Scotland. The role will support the business in achieving business objectives in terms of asset reliability & maintainability, cost control, plant upgrades and improvements. The role is also responsible for helping drive improvements in productivity. RESPONSIBILITES OF THE POSITION To ensure all HSE standards are achieved by compliance with all company/local procedures/requirements, housekeeping, and safe working practices. Drive a positive safety culture, based on ownership and accountability. To support Operations Director in pursuing business objectives in terms of output, quality, and cost. To ensure delivery performance and TOC meets all targets daily utilising relevant tools and measures and initiating solutions to prevent/minimise failure. To ensure that agreed customer delivery times are achieved and that customers always receive a high standard of service. To schedule resources to meet production requirements and ensure the organisation of priorities to achieve the plan. To ensure that all operations are managed effectively. To deliver continuous improvement on quality, right first time and customer requirements through quality procedures and process control. Analyse and interpret data for problem resolution and improvement. To ensure all cost objectives are met through cost control and efficiency improvements. To drive and see through to completion spend reduction pipeline projects. To develop high performing teams, through training, leadership, and communication. Ensure team are motivated and engaged in all aspects of their areas and drive down their responsibilities/accountabilities. To participate, identify, develop, and implement continuous improvement activities throughout the area. To undertake any other duties specified by the Operations Director to fulfil the business needs. To carry out any other reasonable request by the management team. Key Area Responsibilities SAFETY - DELIVERY PERFORMANCE - QUALITY - SCRAP CONTROL - PEOPLE - HOUSEKEEPING - CONTINUOUS IMPROVEMENTS - MAINTENANCE - SYSTEMS ADMINISTRATION - TEAM WORKING - COMMUNICATION - BEHAVIOURAL COMPETENCES Team working - Actively encourages teamwork, sees things from a different view and discourages blame. Acknowledges other contributions and gives recognition. Business Awareness - Considers the commercial impact of daily actions and makes cost-effective decisions. Considers the wider implications of those decisions on related departments. Leadership - Capable of building an effective team. Involves all team members, gives advice, and help when required; provides stability and direction to others. Able to adapt a leadership style to suit different people and circumstances. Uses delegation as a tool for team members to achieve their objectives. Takes ownership of team and personal goals. Determined to achieve and exceed targets. Developing Others - Identifies potential within the teams, aims to ensure an appropriate stretch in people's responsibilities. Ensure individuals effectively go through the necessary training programmes to increase their skill and flexibility. Customer Focus - Strives to exceed customer expectations. Establishes partnerships with internal customers and follows through on customer issues. Quality Orientation - Champions quality. Continually seeks to improve quality standards. Provides the information, resources, and authority to enable the teams to achieve high quality standards. Change Management - Champions change. Grasps the opportunities that drive future business success. Help to create an environment of continuous improvement. Communication - Possesses a positive attitude and can adapt the communication style to suit different audiences. Values communication and puts time and effort into effective communication processes. Planning and Organising - Sets objectives at individual and team level. Balances the achievement of long and short-term goals. Manages own time effectively. Sets timescales and milestones and organises to meet them. Analytical Thinking - Applies a logical thought process to resolve problems. Analyses relationships amongst various parts of a problem or situation; breaks down a complex task into manageable parts systematically. Relationship Building - Uses coaching and counselling skills to motivate others. Builds relationships within your own teams and across departments. It is supportive and seen to be fair and just. Identifies conflict within a team and through advice and support is willing to resolve issues. Judgement - Applies sound judgement to make decisions in complex situations. Considers the longer-term implications of different options. Analyses risks. Weigh different aspects of the problem according to overall priorities to reach decisions. Knowledge and Experience Demonstrate several years' sound Manager achievement in a manufacturing environment and adherence to daily performance metrics as the norm Highly competent machine tool operator - preferably time served background or with in-depth experience of working within or supervising a machine shop Prior experience of leading a change transformation programme would be advantageous Financial management skills, good and demonstrable track record of financial awareness (operational cost control and budgeting) Good level IT skills Excellent verbal and written communication skills Should be flexible, have drive and initiative and be able to work as part of a team. The ability to produce action plans and deliver against them Team player who can build and lead high performing teams through effective communication and to develop people to realise their full potential Be able to mix a hands-on approach with the ability to achieve targets through the effective guidance of the Forge deal candidates will have prior machining experience within a manufacturing environment. Preferably the successful candidate will have a background in a heavier type of industry or be able to show versatility in quickly absorbing the detail of new manufacturing operations with well-rounded experience. If you are a workshop manager looking for your next career move with this international company and interested in joining a highly driven team - please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:- Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 29, 2024
Full time
My client is a large heavy industry manufacturer looking for a workshop Manager required in the West Lothian area of the Central belt of Scotland. The role will support the business in achieving business objectives in terms of asset reliability & maintainability, cost control, plant upgrades and improvements. The role is also responsible for helping drive improvements in productivity. RESPONSIBILITES OF THE POSITION To ensure all HSE standards are achieved by compliance with all company/local procedures/requirements, housekeeping, and safe working practices. Drive a positive safety culture, based on ownership and accountability. To support Operations Director in pursuing business objectives in terms of output, quality, and cost. To ensure delivery performance and TOC meets all targets daily utilising relevant tools and measures and initiating solutions to prevent/minimise failure. To ensure that agreed customer delivery times are achieved and that customers always receive a high standard of service. To schedule resources to meet production requirements and ensure the organisation of priorities to achieve the plan. To ensure that all operations are managed effectively. To deliver continuous improvement on quality, right first time and customer requirements through quality procedures and process control. Analyse and interpret data for problem resolution and improvement. To ensure all cost objectives are met through cost control and efficiency improvements. To drive and see through to completion spend reduction pipeline projects. To develop high performing teams, through training, leadership, and communication. Ensure team are motivated and engaged in all aspects of their areas and drive down their responsibilities/accountabilities. To participate, identify, develop, and implement continuous improvement activities throughout the area. To undertake any other duties specified by the Operations Director to fulfil the business needs. To carry out any other reasonable request by the management team. Key Area Responsibilities SAFETY - DELIVERY PERFORMANCE - QUALITY - SCRAP CONTROL - PEOPLE - HOUSEKEEPING - CONTINUOUS IMPROVEMENTS - MAINTENANCE - SYSTEMS ADMINISTRATION - TEAM WORKING - COMMUNICATION - BEHAVIOURAL COMPETENCES Team working - Actively encourages teamwork, sees things from a different view and discourages blame. Acknowledges other contributions and gives recognition. Business Awareness - Considers the commercial impact of daily actions and makes cost-effective decisions. Considers the wider implications of those decisions on related departments. Leadership - Capable of building an effective team. Involves all team members, gives advice, and help when required; provides stability and direction to others. Able to adapt a leadership style to suit different people and circumstances. Uses delegation as a tool for team members to achieve their objectives. Takes ownership of team and personal goals. Determined to achieve and exceed targets. Developing Others - Identifies potential within the teams, aims to ensure an appropriate stretch in people's responsibilities. Ensure individuals effectively go through the necessary training programmes to increase their skill and flexibility. Customer Focus - Strives to exceed customer expectations. Establishes partnerships with internal customers and follows through on customer issues. Quality Orientation - Champions quality. Continually seeks to improve quality standards. Provides the information, resources, and authority to enable the teams to achieve high quality standards. Change Management - Champions change. Grasps the opportunities that drive future business success. Help to create an environment of continuous improvement. Communication - Possesses a positive attitude and can adapt the communication style to suit different audiences. Values communication and puts time and effort into effective communication processes. Planning and Organising - Sets objectives at individual and team level. Balances the achievement of long and short-term goals. Manages own time effectively. Sets timescales and milestones and organises to meet them. Analytical Thinking - Applies a logical thought process to resolve problems. Analyses relationships amongst various parts of a problem or situation; breaks down a complex task into manageable parts systematically. Relationship Building - Uses coaching and counselling skills to motivate others. Builds relationships within your own teams and across departments. It is supportive and seen to be fair and just. Identifies conflict within a team and through advice and support is willing to resolve issues. Judgement - Applies sound judgement to make decisions in complex situations. Considers the longer-term implications of different options. Analyses risks. Weigh different aspects of the problem according to overall priorities to reach decisions. Knowledge and Experience Demonstrate several years' sound Manager achievement in a manufacturing environment and adherence to daily performance metrics as the norm Highly competent machine tool operator - preferably time served background or with in-depth experience of working within or supervising a machine shop Prior experience of leading a change transformation programme would be advantageous Financial management skills, good and demonstrable track record of financial awareness (operational cost control and budgeting) Good level IT skills Excellent verbal and written communication skills Should be flexible, have drive and initiative and be able to work as part of a team. The ability to produce action plans and deliver against them Team player who can build and lead high performing teams through effective communication and to develop people to realise their full potential Be able to mix a hands-on approach with the ability to achieve targets through the effective guidance of the Forge deal candidates will have prior machining experience within a manufacturing environment. Preferably the successful candidate will have a background in a heavier type of industry or be able to show versatility in quickly absorbing the detail of new manufacturing operations with well-rounded experience. If you are a workshop manager looking for your next career move with this international company and interested in joining a highly driven team - please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:- Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are recruiting for an award-winning logistics company based in the Paisley area just outside of Glasgow, looking to recruit a Transport Administrator on a permanent basis. This is a fantastic opportunity either for someone more junior in their career with extensive customer service and administration experience they could build upon, otherwise the ideal would be to find someone within Transport, Logistics or Supply Chain - The level of experience would be reflected in the salary bracket we've been given. You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise. The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible. The role is permanent and full time, working M-F and ideally you would be working 10am to 6pm in this role. The salary for this role is anywhere between 23,000 to 27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site. Typical responsibilities: Perform customer verifications by monitoring bookings and collections with hauliers and suppliers. Insurance and claims management support. Ensure all changes and variations to rates, haulier details and supplier information is regularly updated. Send and action updates to all relevant parties of any issues that arise. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations. Process manual orders received from customers into the Transport Management System. Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system. Regularly update customers with the delivery status of orders. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries, amendments and requests. Attend customer reviews and initial set up of new customers. Record details of new inquiries for rates etc; and forward to the Business Development Manager. Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier. Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager. Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations. Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner. Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date. Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations. What do we need from you? Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential. You will need to have some form of office-based experience working with customer services, administration or orders is a must have. We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing. High-level of communication skills, both verbally and written. Ideally you'll need to be able to easily commute to the Paisley area too. We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Mar 29, 2024
Full time
We are recruiting for an award-winning logistics company based in the Paisley area just outside of Glasgow, looking to recruit a Transport Administrator on a permanent basis. This is a fantastic opportunity either for someone more junior in their career with extensive customer service and administration experience they could build upon, otherwise the ideal would be to find someone within Transport, Logistics or Supply Chain - The level of experience would be reflected in the salary bracket we've been given. You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise. The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible. The role is permanent and full time, working M-F and ideally you would be working 10am to 6pm in this role. The salary for this role is anywhere between 23,000 to 27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site. Typical responsibilities: Perform customer verifications by monitoring bookings and collections with hauliers and suppliers. Insurance and claims management support. Ensure all changes and variations to rates, haulier details and supplier information is regularly updated. Send and action updates to all relevant parties of any issues that arise. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations. Process manual orders received from customers into the Transport Management System. Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system. Regularly update customers with the delivery status of orders. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries, amendments and requests. Attend customer reviews and initial set up of new customers. Record details of new inquiries for rates etc; and forward to the Business Development Manager. Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier. Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager. Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations. Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner. Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date. Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations. What do we need from you? Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential. You will need to have some form of office-based experience working with customer services, administration or orders is a must have. We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing. High-level of communication skills, both verbally and written. Ideally you'll need to be able to easily commute to the Paisley area too. We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
I am recruiting for an experienced Administrator who would like to take the next step into managing a team, to be successful we are looking for you to have worked in utilities so that you understand the industry As the Administration Manager this role is based in the City Centre and will be office based, you will be managing a small lively team and this role can offer career development, as the Administration Team Leader you will work Monday - Friday 9am - 5pm with an hour for lunch. As the Administration Manager your role is to provide, proactive, high level support to the department, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded. As the Administration Manager some of your duties include Management and submission of regular MI reports, including the coordination of responses across multiple departments Allocating duties and managing performance Production of reports to assess service levels/KPIs and delivery against these measures Collation of information to ensure client account plans are maintained Responsibility for documenting client specific protocols and processes, implementing, providing guidance and training to support teams where necessary and ongoing monitoring of the same Ensuring client portals are updated and all associated tasks completed in line with the client's requirements Supporting the co-ordination of client audits Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
I am recruiting for an experienced Administrator who would like to take the next step into managing a team, to be successful we are looking for you to have worked in utilities so that you understand the industry As the Administration Manager this role is based in the City Centre and will be office based, you will be managing a small lively team and this role can offer career development, as the Administration Team Leader you will work Monday - Friday 9am - 5pm with an hour for lunch. As the Administration Manager your role is to provide, proactive, high level support to the department, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded. As the Administration Manager some of your duties include Management and submission of regular MI reports, including the coordination of responses across multiple departments Allocating duties and managing performance Production of reports to assess service levels/KPIs and delivery against these measures Collation of information to ensure client account plans are maintained Responsibility for documenting client specific protocols and processes, implementing, providing guidance and training to support teams where necessary and ongoing monitoring of the same Ensuring client portals are updated and all associated tasks completed in line with the client's requirements Supporting the co-ordination of client audits Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary: £41,143.91 Location : Flexible, Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two, although ad hoc travel to London and other locations Contract type : Permanent Hours: 37.5 per week Leave : 30 days holiday per annum plus bank holidays Closing date: 11th April at 23.30pm Interview Date: Interviews will be held on a rolling basis via MS teams so flexibility can be offered to applicants who are shortlisted Are you passionate about leveraging technology to drive positive change? Do you have a knack for aligning technology with business objectives? If so, we have an exciting opportunity for you to join our team as an HRIS Manager at Shelter. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the Team This role sits within the Business Enablement team within Shelter's Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter's technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools. About You As the HRIS Manager, you'll be responsible for managing and developing our HRIS system, ensuring it aligns with Shelter's strategic priorities. You'll collaborate with various teams to ensure our HRIS supports critical business functions effectively. You will have experience providing and managing a HRIS support function. You'll bring significant experience in managing HRIS systems, excellent communication skills, and a passion for driving change. You will have experience in aligning technology roadmaps with business strategy (PeopleXD experience advantageous). We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement with responses to points 1, 2, 3 and 11 in the 'About you' section of the job description, of no more than 350 words per point Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses. We prioritise diversity and have an inclusive and open mindset. We work together to achieve our shared purpose Please note CVs without supporting statements will not be considered. Safeguarding Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 29, 2024
Full time
Salary: £41,143.91 Location : Flexible, Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two, although ad hoc travel to London and other locations Contract type : Permanent Hours: 37.5 per week Leave : 30 days holiday per annum plus bank holidays Closing date: 11th April at 23.30pm Interview Date: Interviews will be held on a rolling basis via MS teams so flexibility can be offered to applicants who are shortlisted Are you passionate about leveraging technology to drive positive change? Do you have a knack for aligning technology with business objectives? If so, we have an exciting opportunity for you to join our team as an HRIS Manager at Shelter. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the Team This role sits within the Business Enablement team within Shelter's Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter's technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools. About You As the HRIS Manager, you'll be responsible for managing and developing our HRIS system, ensuring it aligns with Shelter's strategic priorities. You'll collaborate with various teams to ensure our HRIS supports critical business functions effectively. You will have experience providing and managing a HRIS support function. You'll bring significant experience in managing HRIS systems, excellent communication skills, and a passion for driving change. You will have experience in aligning technology roadmaps with business strategy (PeopleXD experience advantageous). We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement with responses to points 1, 2, 3 and 11 in the 'About you' section of the job description, of no more than 350 words per point Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses. We prioritise diversity and have an inclusive and open mindset. We work together to achieve our shared purpose Please note CVs without supporting statements will not be considered. Safeguarding Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.