Energy Advisor (Retrofit Advice Programme) Salary: £22,615 increasing to £23,078 when qualifications are obtained and probationary period passed Hours: Full-time Home based - North East of England region only. Closing Date: 4th April 2024 Position Ref: RD 1192 As Energy Advisor you will be part of an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The energy team s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. The role The role is for an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. The programme includes a one-stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region as well as providing engagement and advice activity at local community level via consortium partners in the wider Northeast region. The Energy Advisor role forms part of a team delivering effective and informative advice to householders on energy efficiency. Energy Advisors take inbound calls and make pro-active outbound calls as well as emails to encourage and record actions taken by households towards achieving a low-carbon lifestyle. What you ll do • Providing excellent customer service, exceeding the minimum standard of call quality required. • Ensuring all enquiries are answered within specified service levels. • Ensuring individual and team targets are achieved within specified timescales. • Ensuring all enquiries are accurately recorded within specified timescales. • Providing timely and proactive follow-up information via telephone and via email. What you ll bring • Proven experience of delivering a high standard of customer service. • Experience working within a target-focused environment. • Excellent telephone, and written skills. • Good IT skills (Microsoft Office suite, internet, use of CRM databases). • Level 3 Award in Domestic Retrofit Advice or willing to undertake the training for this award upon commencing employment in the role. To apply Please click 'apply online' to apply via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 4 April 2024. Interviews are intended to be held week commencing 15 April 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Mar 29, 2024
Full time
Energy Advisor (Retrofit Advice Programme) Salary: £22,615 increasing to £23,078 when qualifications are obtained and probationary period passed Hours: Full-time Home based - North East of England region only. Closing Date: 4th April 2024 Position Ref: RD 1192 As Energy Advisor you will be part of an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The energy team s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. The role The role is for an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. The programme includes a one-stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region as well as providing engagement and advice activity at local community level via consortium partners in the wider Northeast region. The Energy Advisor role forms part of a team delivering effective and informative advice to householders on energy efficiency. Energy Advisors take inbound calls and make pro-active outbound calls as well as emails to encourage and record actions taken by households towards achieving a low-carbon lifestyle. What you ll do • Providing excellent customer service, exceeding the minimum standard of call quality required. • Ensuring all enquiries are answered within specified service levels. • Ensuring individual and team targets are achieved within specified timescales. • Ensuring all enquiries are accurately recorded within specified timescales. • Providing timely and proactive follow-up information via telephone and via email. What you ll bring • Proven experience of delivering a high standard of customer service. • Experience working within a target-focused environment. • Excellent telephone, and written skills. • Good IT skills (Microsoft Office suite, internet, use of CRM databases). • Level 3 Award in Domestic Retrofit Advice or willing to undertake the training for this award upon commencing employment in the role. To apply Please click 'apply online' to apply via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 4 April 2024. Interviews are intended to be held week commencing 15 April 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Position: Customer Service Advisor Salary: Up to 11.44 Location: Worthing Hours: Monday to Friday , 9am to 6pm working every other Saturday, 9am to 2pm (between 25 hours - 37.5 hours a week) We have a new opportunity for a Customer Service Advisor to join a fast paced and ever growing company in the Worthing area. The role consists of a high volume of inbound calls from customers, arranging travel insurance cover for new and existing customers, helping them with post purchase queries and amendments. Previous telesales or call centre experience is ideal but not a requirement. As a Customer Service Advisor your role will include: Answering technical and support questions Converting enquiries and existing quotes into sales Sending documents when requested via post or email Updating customers with any changes in the company guidelines Other ad-hoc duties This role is between 25 and 37.5 hours a week, earning up to 11.44 per hour dependent on experience. You'll be working Monday to Friday, 9am to 6pm (on a full time basis) and every other Saturday 9am to 2pm. This is a fully office based role. You'll have excellent written and verbal communication skills and ideally previous call centre experience, however this is not essential as an initial 3 weeks training programme will be held. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy. First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Full time
Position: Customer Service Advisor Salary: Up to 11.44 Location: Worthing Hours: Monday to Friday , 9am to 6pm working every other Saturday, 9am to 2pm (between 25 hours - 37.5 hours a week) We have a new opportunity for a Customer Service Advisor to join a fast paced and ever growing company in the Worthing area. The role consists of a high volume of inbound calls from customers, arranging travel insurance cover for new and existing customers, helping them with post purchase queries and amendments. Previous telesales or call centre experience is ideal but not a requirement. As a Customer Service Advisor your role will include: Answering technical and support questions Converting enquiries and existing quotes into sales Sending documents when requested via post or email Updating customers with any changes in the company guidelines Other ad-hoc duties This role is between 25 and 37.5 hours a week, earning up to 11.44 per hour dependent on experience. You'll be working Monday to Friday, 9am to 6pm (on a full time basis) and every other Saturday 9am to 2pm. This is a fully office based role. You'll have excellent written and verbal communication skills and ideally previous call centre experience, however this is not essential as an initial 3 weeks training programme will be held. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy. First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Mar 28, 2024
Full time
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Staffline are hiring We have a Permanent vacancy for Inbound Customer service advisor, this is a fully remote working roles, Full time and you must be live in Huntingdon area for training purposes Do you have experience as an inbound Customer service agent? Do you have experience providing insurance services? Are you self-motivated? Would you like to work from home ? If yes, my client is seeking the next Travel Insurance Agents to join their team. Working from home 9-5 Monday - Friday. NO COLD CALLS We are seeking reliable individuals to join a friendly team which handles Travel insurance related service calls. There are no sales targets, all equipment is supplied, and full training provided Training will be carried out in Huntingdon area, in the successful candidates home, so must live locally Please note: Due to the nature of the business, and after a successful interview process, a DBS and Credit check will be carried out The duties will include (but not limited to) Answering customer enquiries Cultivate and maintain excellent relationships Demonstrate strong communication skills Demonstrate caring and sensitivity. Demonstrate strong customer service skills. Arranging and setting up insurance policies. Entering customers information onto database. Handling and escalating complaints where necessary. Taking payments for products. Full training given, Insurance background preferable, however experience in one of the following fields may be an advantage: Office Admin, Customer Service, Sales. Salary £22,(Apply online only) 25 days Annual leave plus Bank holidays. Monday-Friday 9am-5pm-NO WEEKENDS! Annual pay reviews Benefit: Staff outings all paid inclusive of travel, hotel costs
Mar 28, 2024
Full time
Staffline are hiring We have a Permanent vacancy for Inbound Customer service advisor, this is a fully remote working roles, Full time and you must be live in Huntingdon area for training purposes Do you have experience as an inbound Customer service agent? Do you have experience providing insurance services? Are you self-motivated? Would you like to work from home ? If yes, my client is seeking the next Travel Insurance Agents to join their team. Working from home 9-5 Monday - Friday. NO COLD CALLS We are seeking reliable individuals to join a friendly team which handles Travel insurance related service calls. There are no sales targets, all equipment is supplied, and full training provided Training will be carried out in Huntingdon area, in the successful candidates home, so must live locally Please note: Due to the nature of the business, and after a successful interview process, a DBS and Credit check will be carried out The duties will include (but not limited to) Answering customer enquiries Cultivate and maintain excellent relationships Demonstrate strong communication skills Demonstrate caring and sensitivity. Demonstrate strong customer service skills. Arranging and setting up insurance policies. Entering customers information onto database. Handling and escalating complaints where necessary. Taking payments for products. Full training given, Insurance background preferable, however experience in one of the following fields may be an advantage: Office Admin, Customer Service, Sales. Salary £22,(Apply online only) 25 days Annual leave plus Bank holidays. Monday-Friday 9am-5pm-NO WEEKENDS! Annual pay reviews Benefit: Staff outings all paid inclusive of travel, hotel costs
Sales Advisor Insurance Location Manchester, M2. Office based Salary £27,000 per annum + Commission Working Hours Monday to Friday between 8.30am and 6pm. We are looking for dedicated and driven Insurance Sales Advisors who would like to progress their sales career . Our client offers great working hours - no late evenings or weekend working and a fantastic office location in the city centre. Working as part of an encouraging and lively team environment where they offer lots of rewards and benefits for your hard work and achievements. The role will be taking care of inbound as well as making some outbound telephone calls to insurance customers including those that have received an insurance quote but not yet purchased specialist insurance products, handling online quote referrals as well as re-engaging with lapsed customers from previous years and renewal chasers aiming to convert quotes into business. There is no cold calling involved in the role, all leads are warm and pre-generated or current customer renewals ! What you ll be doing: Making outbound calls to customers handling quotes, renewals, referrals and contacting lapsed customers with a view to converting these into business Handling inbound calls from new and existing customers Cross selling complementary insurance products Quoting, binding, renewing and taking payment for policies Answering customer questions over the telephone, live chat and email & following-up outstanding renewals Processing quote referrals within underwriting authority (new business and renewal) Handling mid-term adjustments and issuing renewal invitations and other administrative tasks Our must haves: You will have some previous experience working within a sales, telesales or telemarketing environment either face to face or via telephone Experience of working to sales or retention targets would be ideal Strong objection handling and negotiating skills as well as the ability to identify and cross sell other suitable products to warm customers A confident communicator and have a great customer focused approach A drive and enthusiasm for achieving your targets you will be able to earn monthly commission on achieving team and individual targets along with regular great cash and prize incentives What s in it for you: A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that! If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed) quoting "Insurance Sales Advisor"
Mar 27, 2024
Full time
Sales Advisor Insurance Location Manchester, M2. Office based Salary £27,000 per annum + Commission Working Hours Monday to Friday between 8.30am and 6pm. We are looking for dedicated and driven Insurance Sales Advisors who would like to progress their sales career . Our client offers great working hours - no late evenings or weekend working and a fantastic office location in the city centre. Working as part of an encouraging and lively team environment where they offer lots of rewards and benefits for your hard work and achievements. The role will be taking care of inbound as well as making some outbound telephone calls to insurance customers including those that have received an insurance quote but not yet purchased specialist insurance products, handling online quote referrals as well as re-engaging with lapsed customers from previous years and renewal chasers aiming to convert quotes into business. There is no cold calling involved in the role, all leads are warm and pre-generated or current customer renewals ! What you ll be doing: Making outbound calls to customers handling quotes, renewals, referrals and contacting lapsed customers with a view to converting these into business Handling inbound calls from new and existing customers Cross selling complementary insurance products Quoting, binding, renewing and taking payment for policies Answering customer questions over the telephone, live chat and email & following-up outstanding renewals Processing quote referrals within underwriting authority (new business and renewal) Handling mid-term adjustments and issuing renewal invitations and other administrative tasks Our must haves: You will have some previous experience working within a sales, telesales or telemarketing environment either face to face or via telephone Experience of working to sales or retention targets would be ideal Strong objection handling and negotiating skills as well as the ability to identify and cross sell other suitable products to warm customers A confident communicator and have a great customer focused approach A drive and enthusiasm for achieving your targets you will be able to earn monthly commission on achieving team and individual targets along with regular great cash and prize incentives What s in it for you: A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that! If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed) quoting "Insurance Sales Advisor"
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Sales Assistant (Eco Industry) 23,400 (Realistic OTE 30,000) + Eco Industry Training + Progression to Team Lead + 29 days holiday + Casual Dress + Work Socials Accrington Are you from a sales or call centre background, looking to accelerate your career with a growing company at the forefront of the eco industry, where you will work in a small but powerful sales team, creating and nurturing leads, and be rewarded with an excellent commission scheme? Do you want to develop your sales and administrative skills to make a direct positive impact to both the environment and homeowners, where you will be integral in the formation and expansion of a sales team, with a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a call centre or insurance background with a great eye for detail and administrative skill. On offer is an excellent opportunity help accelerate a new team in a company renowned for its fantastic employee wellbeing. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Any sales or customer call centre experience, or similar Reference Number: BBBH12658 Sales, Sales Assistant, Eco services, Admin, Administration, Customer Services, Eco industry, Business Development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 27, 2024
Full time
Sales Assistant (Eco Industry) 23,400 (Realistic OTE 30,000) + Eco Industry Training + Progression to Team Lead + 29 days holiday + Casual Dress + Work Socials Accrington Are you from a sales or call centre background, looking to accelerate your career with a growing company at the forefront of the eco industry, where you will work in a small but powerful sales team, creating and nurturing leads, and be rewarded with an excellent commission scheme? Do you want to develop your sales and administrative skills to make a direct positive impact to both the environment and homeowners, where you will be integral in the formation and expansion of a sales team, with a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a call centre or insurance background with a great eye for detail and administrative skill. On offer is an excellent opportunity help accelerate a new team in a company renowned for its fantastic employee wellbeing. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Any sales or customer call centre experience, or similar Reference Number: BBBH12658 Sales, Sales Assistant, Eco services, Admin, Administration, Customer Services, Eco industry, Business Development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Middlesbrough centre (no parking) Hours (phone number removed)pm Mon-Fri Fully office based 12 Months Fixed Term Contract Our client is holding assessment centre on Tuesday 9th April 2024 between 9:30am-12pm You need to have been a resident in the UK for 3+ years for a criminal records and credit reference checks Our client is an award winning and leading independent pensions consultancy, and they are now looking for Customer Service staff for their busy contact centre team. We are ideally looking for candidates who have previous experience in a contact centre role where you were handling large volume calls. The Role Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction. Understand customer's needs and provide appropriate solutions or alternatives to meet their requirements. Accurately record and maintain customer information and interactions in a centralised database. Deliver first-class customer service at all times, maintaining a positive and friendly demeanour. The person: Previous experience in contact centre Must have the right to work in the UK and have no CCJ's Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions. Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively. In return our client offers: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.
Mar 27, 2024
Contractor
Middlesbrough centre (no parking) Hours (phone number removed)pm Mon-Fri Fully office based 12 Months Fixed Term Contract Our client is holding assessment centre on Tuesday 9th April 2024 between 9:30am-12pm You need to have been a resident in the UK for 3+ years for a criminal records and credit reference checks Our client is an award winning and leading independent pensions consultancy, and they are now looking for Customer Service staff for their busy contact centre team. We are ideally looking for candidates who have previous experience in a contact centre role where you were handling large volume calls. The Role Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction. Understand customer's needs and provide appropriate solutions or alternatives to meet their requirements. Accurately record and maintain customer information and interactions in a centralised database. Deliver first-class customer service at all times, maintaining a positive and friendly demeanour. The person: Previous experience in contact centre Must have the right to work in the UK and have no CCJ's Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions. Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively. In return our client offers: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.
Customer Service Adviser Exeter, Devon Permanent Opportunity gap personnel Exeter, are currently recruiting for a Customer Service Advisor based in Exeter, Devon. This role is easily accessible via Public Transport. Do you want to join an award-winning Insurance Brand where providing excellent customer service has been at the heart of the business for over 110 years. We are looking for a candidate that can deliver a premium and efficient service to a full customer service base. As a Customer Service Advisor your duties will include: Maintain high levels of communication. Maintain customer / account details. Taking inbound calls Managing and amending changes to customer policies. Cross selling of insurance policies. About You: Certified CII (Preferred) Microsoft Office Competent Selling or Cross-Selling experience Strong level of Customer Service Working Hours & Pay: Hours: Monday to Friday, 0900am 1700pm £25,000 per annum Benefits: Free Onsite Parking Training opportunities to gain relevant licences. Key skills; Office Administration, Customer Service, Microsoft, Cross-Selling, Selling Successful candidates will be pro-active team workers, liaising and co-operating with all members of staff. Operate within the confines of company policy and procedure requirements, including integrity and confidentiality in respect of the business. Abide by health and safety legislation in respect of yourself and others. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and we will help you with your registration. gap personnel is operating as a recruitment business
Mar 27, 2024
Full time
Customer Service Adviser Exeter, Devon Permanent Opportunity gap personnel Exeter, are currently recruiting for a Customer Service Advisor based in Exeter, Devon. This role is easily accessible via Public Transport. Do you want to join an award-winning Insurance Brand where providing excellent customer service has been at the heart of the business for over 110 years. We are looking for a candidate that can deliver a premium and efficient service to a full customer service base. As a Customer Service Advisor your duties will include: Maintain high levels of communication. Maintain customer / account details. Taking inbound calls Managing and amending changes to customer policies. Cross selling of insurance policies. About You: Certified CII (Preferred) Microsoft Office Competent Selling or Cross-Selling experience Strong level of Customer Service Working Hours & Pay: Hours: Monday to Friday, 0900am 1700pm £25,000 per annum Benefits: Free Onsite Parking Training opportunities to gain relevant licences. Key skills; Office Administration, Customer Service, Microsoft, Cross-Selling, Selling Successful candidates will be pro-active team workers, liaising and co-operating with all members of staff. Operate within the confines of company policy and procedure requirements, including integrity and confidentiality in respect of the business. Abide by health and safety legislation in respect of yourself and others. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and we will help you with your registration. gap personnel is operating as a recruitment business
About the role Team- Advisor Service Health Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week inour Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor? You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment. The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the Vitality Experience and working as a team within our wider department is essential. What do you need to thrive? Experience within a customer service role is preferable but not essential You will have the ability to communicate well, both written and verbally You will be adaptable to change Enjoy working collaboratively to support your team and wider teams within the department Ability to prioritise workload and take ownership Customer focused, enjoys building professional working relationships in a business to business environment Computer literate What will you get in return? A pension of up to 12% - we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
Mar 27, 2024
Full time
About the role Team- Advisor Service Health Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week inour Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor? You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment. The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the Vitality Experience and working as a team within our wider department is essential. What do you need to thrive? Experience within a customer service role is preferable but not essential You will have the ability to communicate well, both written and verbally You will be adaptable to change Enjoy working collaboratively to support your team and wider teams within the department Ability to prioritise workload and take ownership Customer focused, enjoys building professional working relationships in a business to business environment Computer literate What will you get in return? A pension of up to 12% - we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
Mar 27, 2024
Full time
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
INFORMATION LEAD LOCATION: MANCHESTER, OFFICE BASED SALARY: 26.5- 27.5K DOE + FANTASTIC BENEFITS Become our Information Lead Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLE We are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. Ability to provide in the moment support to the Advisors and support with any case queries. Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. Excellent communication and written skills and an ability to provide great customer service. Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. Supervisory or managerial experience Ability to work with telephony and IT systems with experience of using Microsoft Office Ability to work as part of a team. Experience working on inbound phone lines. BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service. Holiday season bonus after 3 years' service Profit share scheme. Season ticket loan scheme. Cycle to work scheme. Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P47012FA INDMANJ
Mar 26, 2024
Full time
INFORMATION LEAD LOCATION: MANCHESTER, OFFICE BASED SALARY: 26.5- 27.5K DOE + FANTASTIC BENEFITS Become our Information Lead Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLE We are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. Ability to provide in the moment support to the Advisors and support with any case queries. Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. Excellent communication and written skills and an ability to provide great customer service. Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. Supervisory or managerial experience Ability to work with telephony and IT systems with experience of using Microsoft Office Ability to work as part of a team. Experience working on inbound phone lines. BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service. Holiday season bonus after 3 years' service Profit share scheme. Season ticket loan scheme. Cycle to work scheme. Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P47012FA INDMANJ
Job Title : Sales Agent Location: Liverpool Salary: £24,255 to £25,876 OTE including £2,000 performance related bonus per annum, once established within your role. Job Type : Permanent Full Time About Acorn Insurance: We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Working Hours: Monday to Saturday, 37.5 hours between 9:00am and 17:30pm including 1 in 3 Saturdays The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Mar 26, 2024
Full time
Job Title : Sales Agent Location: Liverpool Salary: £24,255 to £25,876 OTE including £2,000 performance related bonus per annum, once established within your role. Job Type : Permanent Full Time About Acorn Insurance: We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Working Hours: Monday to Saturday, 37.5 hours between 9:00am and 17:30pm including 1 in 3 Saturdays The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title : Sales Agent Location: Formby Salary: £24,255 to £25,876 OTE including £2,000 performance related bonus per annum, once established within your role. Job Type : Permanent Full Time About Acorn Insurance: We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Working Hours: Monday to Saturday, 37.5 hours between 9:00am and 17:30pm including 1 in 3 Saturdays The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Mar 26, 2024
Full time
Job Title : Sales Agent Location: Formby Salary: £24,255 to £25,876 OTE including £2,000 performance related bonus per annum, once established within your role. Job Type : Permanent Full Time About Acorn Insurance: We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Working Hours: Monday to Saturday, 37.5 hours between 9:00am and 17:30pm including 1 in 3 Saturdays The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Account Manager, Business Development, Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant will all be considered.
Salary - 26,965 + quarterly bonus of up to 16% of your salary . Start Dates - April/May/June/July/August 2024 Our shift patterns Our services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which will require you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations. We will be able to offer you a choice of our available shift patterns before you start with us. It is important you only apply if your preference is to work evenings and weekends. Your training will take place at our office for a minimum of eight weeks. We're looking for people who can work flexibly from home but commute to our Cardiff office up to 2/3 times a month after your training period. This may change subject to business requirements so please make sure your commute is manageable and fits in with your Work Life Balance. What you'll be doing Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We Care . We Deliver . We're Agile . We're Courageous . We Collaborate. As a British Gas Home Service team member, you'll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurance policy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether that's finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurance policy. Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You'll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service and confidence to promote our extensive homecare product range. What you can expect from us; We will supply all your IT equipment - you'll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater) After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Here's a selection of some of our amazing benefits: Employee Energy Allowance Contributory Pension scheme Private medical cover & Life Assurance 33 days holiday allowance and the option to buy/sell up to 5 additional days Plus an excellent range of flexible benefits, including technology vouchers & travel insurance As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role. Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.
Mar 26, 2024
Full time
Salary - 26,965 + quarterly bonus of up to 16% of your salary . Start Dates - April/May/June/July/August 2024 Our shift patterns Our services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which will require you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations. We will be able to offer you a choice of our available shift patterns before you start with us. It is important you only apply if your preference is to work evenings and weekends. Your training will take place at our office for a minimum of eight weeks. We're looking for people who can work flexibly from home but commute to our Cardiff office up to 2/3 times a month after your training period. This may change subject to business requirements so please make sure your commute is manageable and fits in with your Work Life Balance. What you'll be doing Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We Care . We Deliver . We're Agile . We're Courageous . We Collaborate. As a British Gas Home Service team member, you'll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurance policy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether that's finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurance policy. Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You'll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service and confidence to promote our extensive homecare product range. What you can expect from us; We will supply all your IT equipment - you'll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater) After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Here's a selection of some of our amazing benefits: Employee Energy Allowance Contributory Pension scheme Private medical cover & Life Assurance 33 days holiday allowance and the option to buy/sell up to 5 additional days Plus an excellent range of flexible benefits, including technology vouchers & travel insurance As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role. Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.
INFORMATION LEAD LOCATION: MANCHESTER, OFFICE BASED SALARY: £26.5-£27.5K DOE + FANTASTIC BENEFITS Become our Information Lead Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLE We are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. Ability to provide in the moment support to the Advisors and support with any case queries. Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. Excellent communication and written skills and an ability to provide great customer service. Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. Supervisory or managerial experience Ability to work with telephony and IT systems with experience of using Microsoft Office Ability to work as part of a team. Experience working on inbound phone lines. BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service. Holiday season bonus after 3 years' service Profit share scheme. Season ticket loan scheme. Cycle to work scheme. Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P47012FA INDMANJ
Mar 25, 2024
Full time
INFORMATION LEAD LOCATION: MANCHESTER, OFFICE BASED SALARY: £26.5-£27.5K DOE + FANTASTIC BENEFITS Become our Information Lead Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLE We are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. Ability to provide in the moment support to the Advisors and support with any case queries. Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. Excellent communication and written skills and an ability to provide great customer service. Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. Supervisory or managerial experience Ability to work with telephony and IT systems with experience of using Microsoft Office Ability to work as part of a team. Experience working on inbound phone lines. BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service. Holiday season bonus after 3 years' service Profit share scheme. Season ticket loan scheme. Cycle to work scheme. Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P47012FA INDMANJ
About The Role Team- Retention Health Working Pattern- Monday to Friday 09:00-17:30 Hybrid- 2days per week in our Stockport office Bonus- £33,400 per annum OTE Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Renewals Advisor? This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients. Training is hugely important to Vitality which is why we'll teach you all you need to know about our amazing products and how to deal with any Renewals question, so you can achieve your full potential as a Customer Renewals Advisor. Do you know how to deliver an exceptional customer experience? You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone. You will take inbound calls from our existing customers, answering queries about their product Assist with any questions the customer is facing with the aim of retaining their business Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%, we will match your contributions up to 6% of your salary Freehealthy breakfast and lunch when attending the office Life assurance- x4 salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. About Us Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Mar 25, 2024
Full time
About The Role Team- Retention Health Working Pattern- Monday to Friday 09:00-17:30 Hybrid- 2days per week in our Stockport office Bonus- £33,400 per annum OTE Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Renewals Advisor? This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients. Training is hugely important to Vitality which is why we'll teach you all you need to know about our amazing products and how to deal with any Renewals question, so you can achieve your full potential as a Customer Renewals Advisor. Do you know how to deliver an exceptional customer experience? You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone. You will take inbound calls from our existing customers, answering queries about their product Assist with any questions the customer is facing with the aim of retaining their business Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc What do you need to thrive? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewals Advisor you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service or sales would be beneficial, but not essential What will you get in return? A pension of up to 12%, we will match your contributions up to 6% of your salary Freehealthy breakfast and lunch when attending the office Life assurance- x4 salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. About Us Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
About Wessex Internet Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated. We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024. Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021. We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career. We believe in building a great place to work, where everyone's contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for. Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we're constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us! The Role Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support. Responsibilities Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve these Answer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminations Following all set processes for customer support, escalating issues to the Team Leader Ensuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the process Handle overflow calls from other departments, ensuring the best customer journey is kept in mind Propose and implement change as appropriate to ensure company targets are hit Provide basic technical support before escalating to the relevant teams The role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements You will need to be a confident communicator The ability to identify opportunities for upselling additional products Comfortable handling inbound calls A quick learner with the ability to easily retain information You are driven by targets and enjoy working hard to achieve them You work well as part of a team whilst focusing on the task in hand At least 1 years' experience within a customer service environment You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs You have experience completing customer administration and have competent computer skills An optimistic and positive approach to your work and any challenges you may face You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to Telecoms experience isn't essential, but is a big advantage Benefits 25 Days of annual leave, plus bank holidays The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Free breakfast - including fruit, snacks, teas & coffees available throughout the day Regular social events Free onsite parking 75% discount to Wessex Internet package Salary: £24,000 - £27,000 per annum, depending on experience Role Type: Full Time/Permanent Hours: 40 hours per week (9am - 5:30pm) Location: Office Based, Blandford Forum Holiday: 25 days plus bank holidays?
Mar 23, 2024
Full time
About Wessex Internet Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated. We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024. Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021. We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career. We believe in building a great place to work, where everyone's contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for. Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we're constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us! The Role Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support. Responsibilities Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve these Answer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminations Following all set processes for customer support, escalating issues to the Team Leader Ensuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the process Handle overflow calls from other departments, ensuring the best customer journey is kept in mind Propose and implement change as appropriate to ensure company targets are hit Provide basic technical support before escalating to the relevant teams The role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements You will need to be a confident communicator The ability to identify opportunities for upselling additional products Comfortable handling inbound calls A quick learner with the ability to easily retain information You are driven by targets and enjoy working hard to achieve them You work well as part of a team whilst focusing on the task in hand At least 1 years' experience within a customer service environment You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs You have experience completing customer administration and have competent computer skills An optimistic and positive approach to your work and any challenges you may face You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to Telecoms experience isn't essential, but is a big advantage Benefits 25 Days of annual leave, plus bank holidays The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Free breakfast - including fruit, snacks, teas & coffees available throughout the day Regular social events Free onsite parking 75% discount to Wessex Internet package Salary: £24,000 - £27,000 per annum, depending on experience Role Type: Full Time/Permanent Hours: 40 hours per week (9am - 5:30pm) Location: Office Based, Blandford Forum Holiday: 25 days plus bank holidays?
Hybrid working Claims Handler Job, Egham, £24,000 - £25,000 Your new company An amazing opportunity is available to work with an award-winning specialist insurance business based in Egham for a friendly and professional customer service advisor in their claims team. This is a fantastic business who has done exceptionally well by doubling their business in recent years and pride themselves on developing and nurturing their team to help them progress their careers. The business is forward-thinking, offering an impressive hybrid working schedule of only 2 days a week in the office after training! Your new role Your new role will be to work in their claims and repairs management team, being the first point of contact for inbound customer enquiries relating to purchasing insurance. You will guide the customer through available products and services, answering any questions in detail and building rapport through the customer journey. You will also respond to customers via email and will receive full training to ensure you are knowledgable on the insurance market. You will input customer data into the inhouse system, and make outbound calls to customers to update them about their claim. What you'll need to succeed In order to be successful you must be within a reasonable location to Egham, have your own vehicle and be able to drive as the location isn't accessible without a car. You will have recent experience within an office environment either within a customer service/contact centre position or an office administration role where you have spoken to customers on the phone. You will have good communication skills and be able to build rapport. What you'll get in return In return you will be offered £24,000 - £25,000 depending on experience, private medical insurance, 29 days annual leave including bank holidays, free fruit in the office and even quarterly spa treatments in the office! You will have free parking and a fantastic hybrid working schedule of 2 days in the office and the rest at home after training (6 weeks). Working hours are 37.5 a week, with 8 hour shifts mostly within 8.00am-5.30pm, one evening per week which can be done per home and one Saturday per month (time off during the week if worked). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 23, 2024
Full time
Hybrid working Claims Handler Job, Egham, £24,000 - £25,000 Your new company An amazing opportunity is available to work with an award-winning specialist insurance business based in Egham for a friendly and professional customer service advisor in their claims team. This is a fantastic business who has done exceptionally well by doubling their business in recent years and pride themselves on developing and nurturing their team to help them progress their careers. The business is forward-thinking, offering an impressive hybrid working schedule of only 2 days a week in the office after training! Your new role Your new role will be to work in their claims and repairs management team, being the first point of contact for inbound customer enquiries relating to purchasing insurance. You will guide the customer through available products and services, answering any questions in detail and building rapport through the customer journey. You will also respond to customers via email and will receive full training to ensure you are knowledgable on the insurance market. You will input customer data into the inhouse system, and make outbound calls to customers to update them about their claim. What you'll need to succeed In order to be successful you must be within a reasonable location to Egham, have your own vehicle and be able to drive as the location isn't accessible without a car. You will have recent experience within an office environment either within a customer service/contact centre position or an office administration role where you have spoken to customers on the phone. You will have good communication skills and be able to build rapport. What you'll get in return In return you will be offered £24,000 - £25,000 depending on experience, private medical insurance, 29 days annual leave including bank holidays, free fruit in the office and even quarterly spa treatments in the office! You will have free parking and a fantastic hybrid working schedule of 2 days in the office and the rest at home after training (6 weeks). Working hours are 37.5 a week, with 8 hour shifts mostly within 8.00am-5.30pm, one evening per week which can be done per home and one Saturday per month (time off during the week if worked). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
TITLE: Customer Service & Contract Advisor (12 month fixed term contract) JOB REF: PV11125 EMPLOYMENT TYPE: Permanent LOCATION: Syston SALARY: Up to 27,000 per annum dependent on experience HOURS: Monday to Friday, 37.5 hours per week (hybrid working) BENEFITS: Non-contributory pension, private healthcare, 25 days holiday (plus BH) wellbeing allowance, free parking. JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service & Contract Advisor to join a growing and sociable team. The ideal candidate will have office experience and be driven by achieving team and individual targets. The Opportunity: To review contracts and provide advice to customers via e-mail & phone. To assist the sales team with queries. Extensive training will be given to ensure you are equipped with product knowledge and customers receive excellent service. Role profile: Reviewing contract paperwork and making recommendations. Suggesting alterations to contracts and reviewing the contract and provide a revised opinion. Taking inbound calls and emails from customers with enquiries. Assisting the sales team with IR35 & Insurance related matters. Person profile: Previous experience in a customer service and administrative role Confident phone manner Excellent attention to detail. Excellent communication skills both written and verbal A team player The ability to work under pressure and to tight deadlines Due to the location own transport is essential Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Mar 23, 2024
Contractor
TITLE: Customer Service & Contract Advisor (12 month fixed term contract) JOB REF: PV11125 EMPLOYMENT TYPE: Permanent LOCATION: Syston SALARY: Up to 27,000 per annum dependent on experience HOURS: Monday to Friday, 37.5 hours per week (hybrid working) BENEFITS: Non-contributory pension, private healthcare, 25 days holiday (plus BH) wellbeing allowance, free parking. JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service & Contract Advisor to join a growing and sociable team. The ideal candidate will have office experience and be driven by achieving team and individual targets. The Opportunity: To review contracts and provide advice to customers via e-mail & phone. To assist the sales team with queries. Extensive training will be given to ensure you are equipped with product knowledge and customers receive excellent service. Role profile: Reviewing contract paperwork and making recommendations. Suggesting alterations to contracts and reviewing the contract and provide a revised opinion. Taking inbound calls and emails from customers with enquiries. Assisting the sales team with IR35 & Insurance related matters. Person profile: Previous experience in a customer service and administrative role Confident phone manner Excellent attention to detail. Excellent communication skills both written and verbal A team player The ability to work under pressure and to tight deadlines Due to the location own transport is essential Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Internal Sales Executive, Salary: up to £26k (c£30k OTE), 25 days holiday + bank holidays, life insurance and lots of other benefits and career opportunities. Location: Can be based out either Grays or Gravesend office. We have a fantastic opportunity for a driven Inbound Internal Sales Executive to work for dynamic and market leader in portable accommodation, modular construction and storage solutions. The role can offer excellent career progression opportunities for the right candidate. Applicants will need to have telephone sales and customer service experience. A full induction and training programme will be provided. This role would suit candidates with experience as an Inbound Sales Executive, Internal Sales Executive, Customer Service Advisor, Telesales Executive or similar. Internal Sales Executive - The role Converting incoming telephone and emailed enquiries into sales opportunities and sales opportunities into profitable revenue. Planning and prioritising customer/prospect contacts to ensure agreed sales targets are achieved. Providing right first-time administration to ensure efficient processing of orders through to delivery. Managing a portfolio of locally based regular customers to deliver an excellent customer experience which ensures repeat business. Effectively managing a pipeline of opportunity to ensure regular contact and maximise your conversion rates. Provide customers with best-fit accommodation solutions based on current and future requirements. Maintain the required volume of outbound calls. Contribute towards meeting and/or exceeding set targets, objectives and expectations Promoting all product ranges and services to maximise client spend. Sourcing new leads for the various market sectors Candidate requirements Experience in a customer focussed role E.g., Sales Executive, Customer Service executive, Telesales Executive, Inbound Sales Executive, Internal Sales Executive, or similar, preferably with some experience of outbound sales. Exceptional communication and interpersonal skills, with the ability to establish rapport and build trust with clients. Strong negotiation and closing skills, with a focus on driving revenue and achieving sales targets. Self-motivated and target-oriented, with a competitive mind-set and a relentless drive to succeed. If this sounds like the opportunity, you have been looking for then please apply by attaching your CV. Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet. They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application. Key words; Telesales Executive, Lead Generator, Inbound Sales, Internal Sales Executive.
Mar 23, 2024
Full time
Internal Sales Executive, Salary: up to £26k (c£30k OTE), 25 days holiday + bank holidays, life insurance and lots of other benefits and career opportunities. Location: Can be based out either Grays or Gravesend office. We have a fantastic opportunity for a driven Inbound Internal Sales Executive to work for dynamic and market leader in portable accommodation, modular construction and storage solutions. The role can offer excellent career progression opportunities for the right candidate. Applicants will need to have telephone sales and customer service experience. A full induction and training programme will be provided. This role would suit candidates with experience as an Inbound Sales Executive, Internal Sales Executive, Customer Service Advisor, Telesales Executive or similar. Internal Sales Executive - The role Converting incoming telephone and emailed enquiries into sales opportunities and sales opportunities into profitable revenue. Planning and prioritising customer/prospect contacts to ensure agreed sales targets are achieved. Providing right first-time administration to ensure efficient processing of orders through to delivery. Managing a portfolio of locally based regular customers to deliver an excellent customer experience which ensures repeat business. Effectively managing a pipeline of opportunity to ensure regular contact and maximise your conversion rates. Provide customers with best-fit accommodation solutions based on current and future requirements. Maintain the required volume of outbound calls. Contribute towards meeting and/or exceeding set targets, objectives and expectations Promoting all product ranges and services to maximise client spend. Sourcing new leads for the various market sectors Candidate requirements Experience in a customer focussed role E.g., Sales Executive, Customer Service executive, Telesales Executive, Inbound Sales Executive, Internal Sales Executive, or similar, preferably with some experience of outbound sales. Exceptional communication and interpersonal skills, with the ability to establish rapport and build trust with clients. Strong negotiation and closing skills, with a focus on driving revenue and achieving sales targets. Self-motivated and target-oriented, with a competitive mind-set and a relentless drive to succeed. If this sounds like the opportunity, you have been looking for then please apply by attaching your CV. Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet. They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application. Key words; Telesales Executive, Lead Generator, Inbound Sales, Internal Sales Executive.