Job Description - Director of Sales (HOT0AIFN) Job Description Director of Sales ( Job Number: HOT0AIFN ) Work Locations Work Locations : Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary of up to £65,000 plus incentives and bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Apr 15, 2024
Full time
Job Description - Director of Sales (HOT0AIFN) Job Description Director of Sales ( Job Number: HOT0AIFN ) Work Locations Work Locations : Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary of up to £65,000 plus incentives and bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Sales Progressor- 6 Month Contract £25,000-£30,000 Hatfield JOB TITLE: Sales Progressor LOCATION: Hatfield HOURS Monday-Friday 9-5:30 The day to day duties in your new job would be: Support the Sales Progression Manager in achieving sales and completion targets set by the business Monitor and track bookings for removals in relation to completion dates Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with both our solicitors and our customers solicitors Manage and flag any risks for monthly completions Taking ownership of sales documents Working with the Sales Coordinator to manage the withdrawal process We'd love to speak with candidates with: An understanding of the property market and the conveyancing process Strong verbal and written communication skills Great Customer service skills Next steps..... Looking for someone to start asap so please apply now or if you require any further information please call Alisha on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 18, 2022
Full time
Sales Progressor- 6 Month Contract £25,000-£30,000 Hatfield JOB TITLE: Sales Progressor LOCATION: Hatfield HOURS Monday-Friday 9-5:30 The day to day duties in your new job would be: Support the Sales Progression Manager in achieving sales and completion targets set by the business Monitor and track bookings for removals in relation to completion dates Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with both our solicitors and our customers solicitors Manage and flag any risks for monthly completions Taking ownership of sales documents Working with the Sales Coordinator to manage the withdrawal process We'd love to speak with candidates with: An understanding of the property market and the conveyancing process Strong verbal and written communication skills Great Customer service skills Next steps..... Looking for someone to start asap so please apply now or if you require any further information please call Alisha on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Reservations Coordinator - Spanish Speaking - Home Based or Office This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on… Reservations Coordinator - Spanish Speaking - What will I be doing? You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises. You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking. You will be working to targets and rewarded well when these are reached and exceeded Reservations Coordinator - Spanish Speaking - What experience do I need? It is essential that you are bilingual in English and Spanish You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential. You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone. It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do. Reservations Coordinator - Spanish Speaking - Additional Info The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.
Feb 25, 2022
Full time
Reservations Coordinator - Spanish Speaking - Home Based or Office This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on… Reservations Coordinator - Spanish Speaking - What will I be doing? You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises. You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking. You will be working to targets and rewarded well when these are reached and exceeded Reservations Coordinator - Spanish Speaking - What experience do I need? It is essential that you are bilingual in English and Spanish You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential. You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone. It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do. Reservations Coordinator - Spanish Speaking - Additional Info The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.
The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations
Dec 07, 2021
Full time
The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations
We are recruiting a Sales and Reservations Coordinator! As a Sales and Reservations Coordinator, you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences...... click apply for full job details
Sep 09, 2021
Full time
We are recruiting a Sales and Reservations Coordinator! As a Sales and Reservations Coordinator, you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences...... click apply for full job details