Where: Glasgow - Alexander Bain House Full Time: Permanent Salary: £23.504 rising to £24.064 after 9 months plus uncapped commission If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 20, 2024
Full time
Where: Glasgow - Alexander Bain House Full Time: Permanent Salary: £23.504 rising to £24.064 after 9 months plus uncapped commission If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Where: Glasgow - Alexander Bain House Full Time: Permanent Salary: £23.504 rising to £24.064 after 9 months plus uncapped commission If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 20, 2024
Full time
Where: Glasgow - Alexander Bain House Full Time: Permanent Salary: £23.504 rising to £24.064 after 9 months plus uncapped commission If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Company Description Parker Wellbore helps energy companies accomplish their drilling and production goals efficiently, reliably, and safely. Our global team supports oil and gas operators with innovative land and offshore drilling services, premium rental tools and well services, and advanced operations and management support. Founded in 1934, Parker Wellbore helps customers manage their costs and mitigate their risks, to achieve their operational goals in a safe and efficient manner. With experience in both harsh-environment regions and complex drilling situations, you can trust Parker Wellbore to get the job done. Job Description Main Objective of Role: Monitor the quality of incoming and outgoing products or materials, perform regular product evaluations and record inspection results. Ensuring products and materials meet required specification / standards requirements. Job Specification: Carry out inspection, testing & measuring on in-process and final machined products to verify acceptance to specifications. Reject all products and materials that fail to meet quality expectations Resolve quality-related issues in a timely manner. Read drawing, plans, and specifications to understand the requirements of products and services. Measure product dimensions, examine functionality and compare the final product to the specifications. Document inspection outcomes by completing detailed reports and performance records. Teach the production team about quality control concerns to improve product excellence. Co-ordinate calibration of IMTE carried out by third parties. Perform MPI and DPI of tools and threaded connections. Liaise with customers & internal/external auditors to ensure conformance to company procedures. Has the authority to stop products reaching the customer, which do not conform to company standards of quality. Additional duties may be required either on a temporary or permanent basis within your area of competence to fulfill the company's needs. HSEQ System Requirements: Parker Wellbore operates an Integrated Management System (IMS) at all operational facilities to meet their business, legal and moral HSEQ obligations. All personnel are required to work in full compliance with the requirements set out in the Parker Wellbore Group IMS, this will include as a minimum. Ensuring that work is carried out in compliance with company Quality, Health Safety and Environmental policies and procedures. Not undertaking any task for which authorization and/or training has not been given. Ensuring the highest standard of workmanship produced is in accordance with the company expectations and as per customer, regulatory standards and specification. Promoting good health, safety and environmental practices throughout all company activities. Wearing the assigned Personal Protective Equipment required. Taking care to prevent harm to themselves, colleagues and others and the environment that may be caused by our acts or omissions. Keeping the work area neat, organized & free of trip and other hazards. Reporting hazards in plant, equipment and other work place, or short comings in the existing controls, to a superior without delay. Supporting continual improvement of the integrated management system by expressing better and safer ways to perform tasks and improve policies and procedures. Participate in HSEQ training required to meet minimum identified for position undertaken Attending Toolbox Talks, HSEQ meetings and trainings as and when required. HSEQ Authority: To report any unsafe behaviors to their immediate Supervisor or Safety representative. Where there may be conflict report directly to the QHSE Manager UKE. Authority on HSEQ grounds to stop operations or delivery of product on the existence of an immediate risk of harm to personnel or environmental pollution and damage to property. Qualifications Requirements Education / Qualification: The Quality Control Inspector should be educated to at least Scottish Standard Grade or equivalent. This minimum level may be reduced where extensive experience can be demonstrated. Previous experience of working in a similar oil service workshop environment Technical Skills: Good working knowledge of manufacturing and inspection techniques. Ability to read manufacturing drawing Good working knowledge on the use of Inspection, Measuring and Test Equipment Knowledge of API Spec 7-1, 7-2 & NS-1 Specifications along with API rotary connections and proprietary connections. Including Grant Prideco, Beniot and Tenaris Experienced in Non-Destructive Testing Techniques - Magnetic Particle Inspection and Dye Penetrant Inspection Administrative Skills: Competence in Microsoft Office applications & electronic mail systems. HSE Competency: As specified for the position.
Apr 20, 2024
Full time
Company Description Parker Wellbore helps energy companies accomplish their drilling and production goals efficiently, reliably, and safely. Our global team supports oil and gas operators with innovative land and offshore drilling services, premium rental tools and well services, and advanced operations and management support. Founded in 1934, Parker Wellbore helps customers manage their costs and mitigate their risks, to achieve their operational goals in a safe and efficient manner. With experience in both harsh-environment regions and complex drilling situations, you can trust Parker Wellbore to get the job done. Job Description Main Objective of Role: Monitor the quality of incoming and outgoing products or materials, perform regular product evaluations and record inspection results. Ensuring products and materials meet required specification / standards requirements. Job Specification: Carry out inspection, testing & measuring on in-process and final machined products to verify acceptance to specifications. Reject all products and materials that fail to meet quality expectations Resolve quality-related issues in a timely manner. Read drawing, plans, and specifications to understand the requirements of products and services. Measure product dimensions, examine functionality and compare the final product to the specifications. Document inspection outcomes by completing detailed reports and performance records. Teach the production team about quality control concerns to improve product excellence. Co-ordinate calibration of IMTE carried out by third parties. Perform MPI and DPI of tools and threaded connections. Liaise with customers & internal/external auditors to ensure conformance to company procedures. Has the authority to stop products reaching the customer, which do not conform to company standards of quality. Additional duties may be required either on a temporary or permanent basis within your area of competence to fulfill the company's needs. HSEQ System Requirements: Parker Wellbore operates an Integrated Management System (IMS) at all operational facilities to meet their business, legal and moral HSEQ obligations. All personnel are required to work in full compliance with the requirements set out in the Parker Wellbore Group IMS, this will include as a minimum. Ensuring that work is carried out in compliance with company Quality, Health Safety and Environmental policies and procedures. Not undertaking any task for which authorization and/or training has not been given. Ensuring the highest standard of workmanship produced is in accordance with the company expectations and as per customer, regulatory standards and specification. Promoting good health, safety and environmental practices throughout all company activities. Wearing the assigned Personal Protective Equipment required. Taking care to prevent harm to themselves, colleagues and others and the environment that may be caused by our acts or omissions. Keeping the work area neat, organized & free of trip and other hazards. Reporting hazards in plant, equipment and other work place, or short comings in the existing controls, to a superior without delay. Supporting continual improvement of the integrated management system by expressing better and safer ways to perform tasks and improve policies and procedures. Participate in HSEQ training required to meet minimum identified for position undertaken Attending Toolbox Talks, HSEQ meetings and trainings as and when required. HSEQ Authority: To report any unsafe behaviors to their immediate Supervisor or Safety representative. Where there may be conflict report directly to the QHSE Manager UKE. Authority on HSEQ grounds to stop operations or delivery of product on the existence of an immediate risk of harm to personnel or environmental pollution and damage to property. Qualifications Requirements Education / Qualification: The Quality Control Inspector should be educated to at least Scottish Standard Grade or equivalent. This minimum level may be reduced where extensive experience can be demonstrated. Previous experience of working in a similar oil service workshop environment Technical Skills: Good working knowledge of manufacturing and inspection techniques. Ability to read manufacturing drawing Good working knowledge on the use of Inspection, Measuring and Test Equipment Knowledge of API Spec 7-1, 7-2 & NS-1 Specifications along with API rotary connections and proprietary connections. Including Grant Prideco, Beniot and Tenaris Experienced in Non-Destructive Testing Techniques - Magnetic Particle Inspection and Dye Penetrant Inspection Administrative Skills: Competence in Microsoft Office applications & electronic mail systems. HSE Competency: As specified for the position.
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 20, 2024
Seasonal
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to Friday RATE: 13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Apr 20, 2024
Seasonal
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to Friday RATE: 13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Customer Service Representative Letchworth Permanent 9am 5pm 25/26K Job Purpose Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints. Address customer issues via phone, email, or instant message in a fast-paced environment. Support marketing efforts, annual exhibitions, and collaborate with the team as needed. What you will do as a Customer Service Representative Respond to customer enquiries, process orders, and pack shipments within set deadlines. Listen attentively to customers and direct them to the appropriate department for assistance. Familiarise yourself with the system to log and address customer complaints efficiently. Record and update customer interactions, maintain confidentiality of sensitive information. Collaborate with management to enhance communication practices and customer service. Manage stock and perform regular inventory counts as scheduled. Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours. Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays. Answer customer questions regarding new products, services, and promotions. Provide feedback to team leads to improve customer service and response time. Adhere to Health & Safety guidelines, report any issues immediately. Maintain a clean and organised workspace. Assist warehouse with receiving supplier orders. Complete necessary training and communicate additional training needs to the line manager. What you will need as a Customer Service Representative Good communication skills Customer service experience Excellent listening skills Results-driven Team player Ability to work in a fast-paced environment Ability to work under pressure Attention to detail Fast learner Engaging personality Problem-solving skills Analytical skills Patience Typing proficiency Multi-tasking ability Prioritisation skills Pease apply within
Apr 20, 2024
Full time
Customer Service Representative Letchworth Permanent 9am 5pm 25/26K Job Purpose Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints. Address customer issues via phone, email, or instant message in a fast-paced environment. Support marketing efforts, annual exhibitions, and collaborate with the team as needed. What you will do as a Customer Service Representative Respond to customer enquiries, process orders, and pack shipments within set deadlines. Listen attentively to customers and direct them to the appropriate department for assistance. Familiarise yourself with the system to log and address customer complaints efficiently. Record and update customer interactions, maintain confidentiality of sensitive information. Collaborate with management to enhance communication practices and customer service. Manage stock and perform regular inventory counts as scheduled. Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours. Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays. Answer customer questions regarding new products, services, and promotions. Provide feedback to team leads to improve customer service and response time. Adhere to Health & Safety guidelines, report any issues immediately. Maintain a clean and organised workspace. Assist warehouse with receiving supplier orders. Complete necessary training and communicate additional training needs to the line manager. What you will need as a Customer Service Representative Good communication skills Customer service experience Excellent listening skills Results-driven Team player Ability to work in a fast-paced environment Ability to work under pressure Attention to detail Fast learner Engaging personality Problem-solving skills Analytical skills Patience Typing proficiency Multi-tasking ability Prioritisation skills Pease apply within
An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: 28- 30k pro rata (6 months FTC). Working hours: Monday to Friday 9am-5pm. Location: Kensington Perk-box monthly freebies. 50% off staff discount. Access to sample sales. Free fruit, coffee, and tea. Gym on site. Your responsibilities will include: Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner. Providing product information and orders management. Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values. Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust. Supporting stores and resolving issues. Troubleshooting the e-commerce system and providing support to the managers. Keeping CRM up to date. About you: In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team! Profile: Required to be fluent in German and English, both written and spoken. Proven experience within a customer service or customer support role. Able to work well in a fast-paced environment. Have strong IT skills, including Microsoft programs, experience in Zendesk desirable. Great communication and organisational skills. A strong problem solver with a solutions-oriented approach. Capable of self-motivation, multitasking, and effective prioritisation. Excellent team player To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Apr 20, 2024
Contractor
An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: 28- 30k pro rata (6 months FTC). Working hours: Monday to Friday 9am-5pm. Location: Kensington Perk-box monthly freebies. 50% off staff discount. Access to sample sales. Free fruit, coffee, and tea. Gym on site. Your responsibilities will include: Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner. Providing product information and orders management. Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values. Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust. Supporting stores and resolving issues. Troubleshooting the e-commerce system and providing support to the managers. Keeping CRM up to date. About you: In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team! Profile: Required to be fluent in German and English, both written and spoken. Proven experience within a customer service or customer support role. Able to work well in a fast-paced environment. Have strong IT skills, including Microsoft programs, experience in Zendesk desirable. Great communication and organisational skills. A strong problem solver with a solutions-oriented approach. Capable of self-motivation, multitasking, and effective prioritisation. Excellent team player To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
We have an exciting opportunity for a full time Customer Service Advisor / Administrator to join a well established company based in the Medway Towns. As the first point of contact, the role is to provide exceptional customer service levels and to welcome guests and greet visitors with an open, friendly and engaging style. The position is also responsible for the coordination of all front desk activities and to provide seamless office administrative support. This will be Monday to Friday 8 am - 5pm Responsibilities I am responsible for managing the reception desk and greet all on arrival with an open, friendly and engaging style that is consistent with company brand image. I ensure all visitors sign in and complete all relevant visitor security and health & safety paperwork. I ensure all guests are offered refreshments and are informed of fire & emergency procedures and company facilities. I announce all visitors to the person they are visiting and personally escort them to their meeting. As the first point of contact, I answer and screen all incoming calls in a friendly and welcoming manner, and forward calls to the appropriate person/department. I ensure the Reception area is always pristine, tidy and highly presented, ensuring adequate levels of marketing materials, stationary and materials are provided. I receive, sort and distribute all post and mail packages in a timely manner. Customer Service / Office Admin Responsibilities To drive the highest levels of internal and external customer service throughout my areas of accountability, ensuring that the company's profit and strategic objectives are met and exceeded. To uphold and deliver customer focus in all my interactions, acting as a Brand Ambassador, leading by example and representing the company to exceed their service and sales expectations. I am responsible for the accurate input of all sales orders into the business system. I will manage all customer communications from order placement through to delivery whilst ensuring that any delivery issues are dealt with quickly & efficiently I will liaise with our outbound haulage providers to arrange daily collections and deliveries, ensuring customer delivery dates are met and the correct paperwork is generated Experience Proven work experience as a Receptionist, Front Office Representative or similar role. A good level of proficiency in Microsoft Office & ERP System Has a welcoming, friendly and engaging disposition, and approaches their work with a positive and professional Works with a proactive, can-do attitude at all times. Excellent communication skills with the ability to influence with all levels within an organisation. Proven experience of exemplary client communications. Proven experience of supporting, embracing, adapting to change in a fast movement volume environment. Good knowledge of clerical and administrative procedures and systems. Experience in a customer service led environment. A clear and concise communicator, with a high level of spoken and written English Language. Acts with initiative and happy to work in a 'hands on' environment Organised and manages own workload Please apply today by clicking on the link or emailing your CV to (url removed)
Apr 20, 2024
Full time
We have an exciting opportunity for a full time Customer Service Advisor / Administrator to join a well established company based in the Medway Towns. As the first point of contact, the role is to provide exceptional customer service levels and to welcome guests and greet visitors with an open, friendly and engaging style. The position is also responsible for the coordination of all front desk activities and to provide seamless office administrative support. This will be Monday to Friday 8 am - 5pm Responsibilities I am responsible for managing the reception desk and greet all on arrival with an open, friendly and engaging style that is consistent with company brand image. I ensure all visitors sign in and complete all relevant visitor security and health & safety paperwork. I ensure all guests are offered refreshments and are informed of fire & emergency procedures and company facilities. I announce all visitors to the person they are visiting and personally escort them to their meeting. As the first point of contact, I answer and screen all incoming calls in a friendly and welcoming manner, and forward calls to the appropriate person/department. I ensure the Reception area is always pristine, tidy and highly presented, ensuring adequate levels of marketing materials, stationary and materials are provided. I receive, sort and distribute all post and mail packages in a timely manner. Customer Service / Office Admin Responsibilities To drive the highest levels of internal and external customer service throughout my areas of accountability, ensuring that the company's profit and strategic objectives are met and exceeded. To uphold and deliver customer focus in all my interactions, acting as a Brand Ambassador, leading by example and representing the company to exceed their service and sales expectations. I am responsible for the accurate input of all sales orders into the business system. I will manage all customer communications from order placement through to delivery whilst ensuring that any delivery issues are dealt with quickly & efficiently I will liaise with our outbound haulage providers to arrange daily collections and deliveries, ensuring customer delivery dates are met and the correct paperwork is generated Experience Proven work experience as a Receptionist, Front Office Representative or similar role. A good level of proficiency in Microsoft Office & ERP System Has a welcoming, friendly and engaging disposition, and approaches their work with a positive and professional Works with a proactive, can-do attitude at all times. Excellent communication skills with the ability to influence with all levels within an organisation. Proven experience of exemplary client communications. Proven experience of supporting, embracing, adapting to change in a fast movement volume environment. Good knowledge of clerical and administrative procedures and systems. Experience in a customer service led environment. A clear and concise communicator, with a high level of spoken and written English Language. Acts with initiative and happy to work in a 'hands on' environment Organised and manages own workload Please apply today by clicking on the link or emailing your CV to (url removed)
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UK s largest house builders. Our Northern Home Counties Division is looking to recruit a Sales Advisor to join the Division s Sales team. The Role The role of Sales Advisor, reports to the Sales Manager and carries out all aspects of the day to day running of the site sales complex, ensuring that outstanding customer service is delivered throughout the customer journey. This includes achieving qualified sales reservations and meeting or exceeding sales targets, as well as efficiently progressing reservations through to exchange of contracts and legal completion. Principal accountabilities of the role include: Ensure that the general presentation of the site and that of the sales complex is maintained to a high standard. Ensure that all relevant information required to be able to give full and accurate information to purchasers is available and maintained at all times. Guide potential purchasers around show homes, stock plots and site to fully demonstrate the product. Ensure visitors and potential purchasers to site are aware of Bellway s Health and Safety Policy and they are always accompanied by a Bellway representative. Maintain accurate records using Bellway s in-house CRM system. Liaise with purchases, solicitors and financial advisers on a regular basis. Arrange for a customer to attend a home demonstration with the Site Manager and carry out the Company s handover policy. Assist purchasers following legal completion with any defects or customer care issues Attend and minute a weekly Sales/Site Meeting with your Site Manager. Proactively work with Sales Managers and colleagues to suggest ideas to achieve increased sales. Experience, Qualifications and Skills Experience Experience of working within a face to face sales environment. Experience of working as a Sales Advisor for a residential house builder is desirable. Qualifications and Training GCSE Maths and English Grade 4/C or above (or equivalent) Skills and Aptitude Effective negotiation and sales skills Good administration skills Strong communication and listening skills Ability to work on own as well as part of a team IT literate and the ability to adapt to new systems Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked. Lone working, dependant on site. Ability to travel to all sales sites, including divisional offices. Able to work weekends and bank holidays. In return we can offer you: Competitive basic salary + monthly commission Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance We reserve the right to close this vacancy if a large volume of applications are received.
Apr 20, 2024
Full time
Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UK s largest house builders. Our Northern Home Counties Division is looking to recruit a Sales Advisor to join the Division s Sales team. The Role The role of Sales Advisor, reports to the Sales Manager and carries out all aspects of the day to day running of the site sales complex, ensuring that outstanding customer service is delivered throughout the customer journey. This includes achieving qualified sales reservations and meeting or exceeding sales targets, as well as efficiently progressing reservations through to exchange of contracts and legal completion. Principal accountabilities of the role include: Ensure that the general presentation of the site and that of the sales complex is maintained to a high standard. Ensure that all relevant information required to be able to give full and accurate information to purchasers is available and maintained at all times. Guide potential purchasers around show homes, stock plots and site to fully demonstrate the product. Ensure visitors and potential purchasers to site are aware of Bellway s Health and Safety Policy and they are always accompanied by a Bellway representative. Maintain accurate records using Bellway s in-house CRM system. Liaise with purchases, solicitors and financial advisers on a regular basis. Arrange for a customer to attend a home demonstration with the Site Manager and carry out the Company s handover policy. Assist purchasers following legal completion with any defects or customer care issues Attend and minute a weekly Sales/Site Meeting with your Site Manager. Proactively work with Sales Managers and colleagues to suggest ideas to achieve increased sales. Experience, Qualifications and Skills Experience Experience of working within a face to face sales environment. Experience of working as a Sales Advisor for a residential house builder is desirable. Qualifications and Training GCSE Maths and English Grade 4/C or above (or equivalent) Skills and Aptitude Effective negotiation and sales skills Good administration skills Strong communication and listening skills Ability to work on own as well as part of a team IT literate and the ability to adapt to new systems Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked. Lone working, dependant on site. Ability to travel to all sales sites, including divisional offices. Able to work weekends and bank holidays. In return we can offer you: Competitive basic salary + monthly commission Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance We reserve the right to close this vacancy if a large volume of applications are received.
Service Team Lead Salary: £60k - £70k + Bonus + Vehicle + Benefits Location: Berkshire (Remote Hybrid) nGenium is currently seeking a dynamic and experienced Service Team Lead for our client a leading Life Sciences OEM. As a Service Team Lead, you will play a crucial role in overseeing and coordinating service delivery activities within the UK, both directly and indirectly through the coordination of your team. This is a field-based role with a focus on ensuring customer satisfaction, service quality, productivity, and profitability. Key Responsibilities: Coordinate and supervise Preventative Maintenance activities to ensure timely completion. Attain service metrics and operational goals set by the service department. Uphold and enhance customer satisfaction, service quality, productivity, and profitability. Offer optimal service support for instruments and customers, taking into account economic factors and contractual obligations. Arrange instrument installations, maintenance, troubleshooting, repairs, and other service support tasks as needed. Resolve customer issues to maximize instrument availability and functionality. Support sustainable and ethical business growth initiatives. Manage and optimize personal stock levels of staff. Ensure timely completion of all reporting duties, including compiling statistics and presentations. Strategically plan resources and monitor employee productivity. Coach employees to comprehend and adhere to service processes and protocols. Escalate issues regarding customer complaints surpassing deadlines and critical incidents. Collaborate with Service Management and other departments. Execute, delegate, and oversee service orders according to established criteria and priorities. Support sales representatives and their sales endeavours. Generate and back quotations for various service activities and contribute to sales proposals. Implement strategies to address customer dissatisfaction concerns. Conduct visits to key customers to nurture strong partnerships. Provide support for quality assurance-related tasks. Undertake additional responsibilities in other geographical areas as assigned. Address challenging service situations and customer grievances through appropriate escalation channels. Ensure adherence to company values, code of conduct, and business processes. Manage correspondence and perform other administrative duties associated with the role. A Suitable Service Team Lead would need: Extensive experience as an engineer/manager in the medical devices or life sciences industry. Good educational background in engineering or science. Full UK right to work. Excellent communication and people management skills. If this Service Team Lead opportunity is of interest, or for any laboratory and scientific instrumentation recruitment, please contact Nathan Read.
Apr 20, 2024
Full time
Service Team Lead Salary: £60k - £70k + Bonus + Vehicle + Benefits Location: Berkshire (Remote Hybrid) nGenium is currently seeking a dynamic and experienced Service Team Lead for our client a leading Life Sciences OEM. As a Service Team Lead, you will play a crucial role in overseeing and coordinating service delivery activities within the UK, both directly and indirectly through the coordination of your team. This is a field-based role with a focus on ensuring customer satisfaction, service quality, productivity, and profitability. Key Responsibilities: Coordinate and supervise Preventative Maintenance activities to ensure timely completion. Attain service metrics and operational goals set by the service department. Uphold and enhance customer satisfaction, service quality, productivity, and profitability. Offer optimal service support for instruments and customers, taking into account economic factors and contractual obligations. Arrange instrument installations, maintenance, troubleshooting, repairs, and other service support tasks as needed. Resolve customer issues to maximize instrument availability and functionality. Support sustainable and ethical business growth initiatives. Manage and optimize personal stock levels of staff. Ensure timely completion of all reporting duties, including compiling statistics and presentations. Strategically plan resources and monitor employee productivity. Coach employees to comprehend and adhere to service processes and protocols. Escalate issues regarding customer complaints surpassing deadlines and critical incidents. Collaborate with Service Management and other departments. Execute, delegate, and oversee service orders according to established criteria and priorities. Support sales representatives and their sales endeavours. Generate and back quotations for various service activities and contribute to sales proposals. Implement strategies to address customer dissatisfaction concerns. Conduct visits to key customers to nurture strong partnerships. Provide support for quality assurance-related tasks. Undertake additional responsibilities in other geographical areas as assigned. Address challenging service situations and customer grievances through appropriate escalation channels. Ensure adherence to company values, code of conduct, and business processes. Manage correspondence and perform other administrative duties associated with the role. A Suitable Service Team Lead would need: Extensive experience as an engineer/manager in the medical devices or life sciences industry. Good educational background in engineering or science. Full UK right to work. Excellent communication and people management skills. If this Service Team Lead opportunity is of interest, or for any laboratory and scientific instrumentation recruitment, please contact Nathan Read.
We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking an Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your administration skills and work for a thriving reputable Exeter business! Job Title: Administrator (Facilities Team) Salary: 21,000- 23,500 per annum (DOE) Location: Exeter Hours: Full time 8.30am-4.45pm Monday-Friday Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more! The Company A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day! The Role To provide administrative support to the busy Facilities team, including reception and switchboard cover with the opportunity to get involved in many areas of the business and really develop your skills. This is an exciting opportunity to join at the beginning of your career and make a valuable contribution! Duties & Responsibilities Assisting with the daily running of the Post Room / Reprographics General administration support within the department Assist with resolving Facilities issues for the office and being involved in ad hoc projects Reception cover during busy periods, greet clients and visitors in a professional manner and notify LSAs/Fee Earners of their arrival, ensuring discretion is used when dealing with clients/possible new recruits Answering the phones in a professional and consistent manner, directing them efficiently Taking down and sending messages efficiently and clearly to colleagues Provide refreshments for client meetings, ordering in catering where necessary and ensuring all meetings are catered for in advance About you Experience in a customer service role and a love for people Some office experience a bonus but not essential Excellent phone skills Superb communication and listening skills Computer proficiency Be willing to learn and be part of a team Ability to work in a fast paced environment Confident being front of house and a representative for the company A friendly disposition! To Apply: If you would like to know more, please don't delay in calling us today on (phone number removed), email (url removed) or apply online. This role is likely to have a high volume of applicants, so don't miss out! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 20, 2024
Full time
We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking an Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your administration skills and work for a thriving reputable Exeter business! Job Title: Administrator (Facilities Team) Salary: 21,000- 23,500 per annum (DOE) Location: Exeter Hours: Full time 8.30am-4.45pm Monday-Friday Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more! The Company A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day! The Role To provide administrative support to the busy Facilities team, including reception and switchboard cover with the opportunity to get involved in many areas of the business and really develop your skills. This is an exciting opportunity to join at the beginning of your career and make a valuable contribution! Duties & Responsibilities Assisting with the daily running of the Post Room / Reprographics General administration support within the department Assist with resolving Facilities issues for the office and being involved in ad hoc projects Reception cover during busy periods, greet clients and visitors in a professional manner and notify LSAs/Fee Earners of their arrival, ensuring discretion is used when dealing with clients/possible new recruits Answering the phones in a professional and consistent manner, directing them efficiently Taking down and sending messages efficiently and clearly to colleagues Provide refreshments for client meetings, ordering in catering where necessary and ensuring all meetings are catered for in advance About you Experience in a customer service role and a love for people Some office experience a bonus but not essential Excellent phone skills Superb communication and listening skills Computer proficiency Be willing to learn and be part of a team Ability to work in a fast paced environment Confident being front of house and a representative for the company A friendly disposition! To Apply: If you would like to know more, please don't delay in calling us today on (phone number removed), email (url removed) or apply online. This role is likely to have a high volume of applicants, so don't miss out! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Cleaning Express Limited, an award-winning cleaning company is looking for a Russian Speaking Administrator to join our Customer Services team in London! If you re fluent in Russian with excellent telephone manners, we would love to hear from you. Russian Speaking Administrator London, SE18 Full time (Monday- Friday 9am- 5pm (1hr lunch), occasional Saturdays 10am- 2pm) Permanent Position Salary from £29,000 per annum dependent on experience Please Note: Applicants must be authorised to work in the UK Cleaning Express offers professional cleaning services for domestic and commercial clients in London, with a team of experienced cleaners providing both one-off and regular cleaning solutions. Since its inception, Cleaning Express has emphasised the importance of safety by assembling a team of skilled support and administration staff, along with knowledgeable advisors in Health & Safety to ensure a secure environment for everyone involved. Our multicultural office team fosters a supportive environment, offering perks like free fruit, sweets, and Friday lunches! About the Administrator role: You will work as part of the Customer Service Team, reporting to the Customer Service Manager. You will need to communicate in Russian in the office Your duties will include: Organising replacements to cover cleaners sickness and holidays Taking bookings via phone or email. Communicating to customers clearly and concisely. Finding smart solutions to the problems as they arise Answering email and phone queries Raising customer invoices. Assigning jobs to suitable cleaning staff Following up with clients regarding payments and customer satisfaction. Dealing with customer complaints Full training will be provided for the right candidate. Skills required: You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy busy, multi-tasking environment. Productive, organised and careful. Good telephone manner. Good attention to detail and organisation skills. Competent with email and Microsoft Office (Word & Excel). Good typing speed in English, min 35wpm. Self-motivated and pro-active individual. Another Eastern European language is an advantage. This role would suit someone living in Southeast London or East London. How to apply for the Administrator (Russian Speaking) role: If you have the skills and experience required for this Administrator (Russian Speaking) role, click apply today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes Customer Service Administrator, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Services Executive, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support
Apr 20, 2024
Full time
Cleaning Express Limited, an award-winning cleaning company is looking for a Russian Speaking Administrator to join our Customer Services team in London! If you re fluent in Russian with excellent telephone manners, we would love to hear from you. Russian Speaking Administrator London, SE18 Full time (Monday- Friday 9am- 5pm (1hr lunch), occasional Saturdays 10am- 2pm) Permanent Position Salary from £29,000 per annum dependent on experience Please Note: Applicants must be authorised to work in the UK Cleaning Express offers professional cleaning services for domestic and commercial clients in London, with a team of experienced cleaners providing both one-off and regular cleaning solutions. Since its inception, Cleaning Express has emphasised the importance of safety by assembling a team of skilled support and administration staff, along with knowledgeable advisors in Health & Safety to ensure a secure environment for everyone involved. Our multicultural office team fosters a supportive environment, offering perks like free fruit, sweets, and Friday lunches! About the Administrator role: You will work as part of the Customer Service Team, reporting to the Customer Service Manager. You will need to communicate in Russian in the office Your duties will include: Organising replacements to cover cleaners sickness and holidays Taking bookings via phone or email. Communicating to customers clearly and concisely. Finding smart solutions to the problems as they arise Answering email and phone queries Raising customer invoices. Assigning jobs to suitable cleaning staff Following up with clients regarding payments and customer satisfaction. Dealing with customer complaints Full training will be provided for the right candidate. Skills required: You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy busy, multi-tasking environment. Productive, organised and careful. Good telephone manner. Good attention to detail and organisation skills. Competent with email and Microsoft Office (Word & Excel). Good typing speed in English, min 35wpm. Self-motivated and pro-active individual. Another Eastern European language is an advantage. This role would suit someone living in Southeast London or East London. How to apply for the Administrator (Russian Speaking) role: If you have the skills and experience required for this Administrator (Russian Speaking) role, click apply today and check your inbox for an email providing more information on how to tailor your application or provide any other supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes Customer Service Administrator, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Services Executive, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support
We have an amazing opportunity for two individuals with strong customer service skills to join our Scheduling Team as Scheduling Officers. We have 2 fixed term contracts available. Purpose and Main Duties Working in the Fitness to Practise Department, you will be responsible for managing and coordinating the timely and efficient scheduling of Fitness to Practise hearings in accordance with HCPC processes and legislative requirements. You will also be managing a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency whilst ensuring that a high quality of customer service is provided to all HCPC stakeholders, both internal and external. Some primary duties and responsibilities include: The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team. Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing. Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy. Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable. Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary. Candidate Requirements You will have the ability to manage the scheduling of meetings in a tribunal style setting or similar plan and prioritize conflicting requirements under pressure to meet tight deadlines with minimal supervision. You will be able to demonstrate the ability to handle high-level administrative tasks, including diary management. You will also have the ability to deal with people from all levels and from a diverse range of backgrounds - including people who may be vulnerable - and to deal with issues sensitively and tactfully. The successful candidates will also be able to demonstrate the ability to effectively manage and prioritise a varied mix of cases, ensuring that deadlines are met while maintaining a high standard of customer service with all stakeholders. Further information on this role is detailed in the job description and person specification. Closing Date: Tuesday 16 April 2024 (All vacancies will close at 1pm) Interview Date: Thursday 25th April 2024 and Friday 26th April 2024.
Apr 20, 2024
Contractor
We have an amazing opportunity for two individuals with strong customer service skills to join our Scheduling Team as Scheduling Officers. We have 2 fixed term contracts available. Purpose and Main Duties Working in the Fitness to Practise Department, you will be responsible for managing and coordinating the timely and efficient scheduling of Fitness to Practise hearings in accordance with HCPC processes and legislative requirements. You will also be managing a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency whilst ensuring that a high quality of customer service is provided to all HCPC stakeholders, both internal and external. Some primary duties and responsibilities include: The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team. Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing. Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy. Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable. Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary. Candidate Requirements You will have the ability to manage the scheduling of meetings in a tribunal style setting or similar plan and prioritize conflicting requirements under pressure to meet tight deadlines with minimal supervision. You will be able to demonstrate the ability to handle high-level administrative tasks, including diary management. You will also have the ability to deal with people from all levels and from a diverse range of backgrounds - including people who may be vulnerable - and to deal with issues sensitively and tactfully. The successful candidates will also be able to demonstrate the ability to effectively manage and prioritise a varied mix of cases, ensuring that deadlines are met while maintaining a high standard of customer service with all stakeholders. Further information on this role is detailed in the job description and person specification. Closing Date: Tuesday 16 April 2024 (All vacancies will close at 1pm) Interview Date: Thursday 25th April 2024 and Friday 26th April 2024.
Purpose of the Role A customer facing role taking responsibility for delivery of all site-based services pertaining to the management of Paddington Gardens. The Estate Manager will act as Managing Agent interface and manage the site team including concierge, security, service yard officer for this unique residential-led mixed use development. Key Responsibilities Ensure that Paddington Gardens is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked estates in terms of the services and value that it offers. Oversee and be responsible for the delivery of the property & estate management function by the Paddington Gardens Management team. Develop, implement and maintain management systems for all buildings, facilities and estate areas. Oversee conformity with the Paddington Gardens development S.106 agreements including implementation of the London Living Wage, local employment requirements and sustainability measures in all relevant contractual arrangements. Ensure compliance with the Property Management Agreement, KPIs, industry best practices and statutory obligations, and Savills Property Management Policies and Procedures. Develop and maintain good relations with all Paddington Garden stakeholders, including the Developer, Landlord, Housing Association, hotel and school any Resident Association, commercial liaison or other organisations. Manage the in-house team and outsourced service providers to ensure Concierge services, Security, Cleaning, Landscaping, Maintenance and Repairs are coordinated, adhering to required specification in O&M manuals where applicable; and in conjunction with or support from relevant Savills HR, Finance, Procurement, Technical, Sustainability or other departments as may be required. Support and contribute to occupiers (residential and commercial) communications channels as required. Understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier (residential and commercial) lease agreements. Liaise with Westminster City Council, Police and other emergency services to ensure emergency response plans are up to date and relevant to the needs of Paddington Gardens Lead on the sustainability agenda, maintain positive dialogue with Sustainability organisations and ensure Sustainability is given a high priority in all Paddington Gardens Estate management decisions Carry out any reasonable duties as required by the Savills Residential Management team. Team To lead, manage and develop the Paddington Gardens Management team. Carry out the line management responsibilities including setting objectives, identifying training needs, performance reviews, and salary recommendations for those director reports of the Management Team. Develop the site team to ensure excellent customer focused service delivery. Set the policy for recruitment of team members and appointment of contractors, recognising s106 obligations. To ensure at all times that you and the team have the resources, support and advice needed to deliver a consistently excellent service. Finance To be responsible, with Savills UK management team and departmental leads, for all financial matters regarding the operational management of Paddington Gardens, including the oversight and input to the Service Charge budget development and Managing Agent financial obligations. Support the finance team with regard to invoicing including service charge, rents and credit control and including overview of management accounts, where appropriate in conjunction with client requirements and the Property Management Agreement. Coordinate and review the service charge budgets and reconciliation packs in conjunction with the Surveyor and ensure benchmarks against competitors and recommend budgets for approval. To oversee Arrears Reports for both property accounting and corporate accounting, ensure the accounting teams are supported in the recovery of debt and that any action taken is agreed with the Client as required. Health & Safety To have overall responsibility for Health & Safety and Environmental procedures at Paddington Gardens and ensure these policies are adhered to throughout all levels of the organisation and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to. Ensure all agreed Savills H&S policies and procedures are implemented and adhered to at all times; in conjunction with any client specific requirements as may be required. Establish emergency procedures and safe working practices to ensure as far as is reasonably practicable, the health and safety of all residents, occupiers, visitors, members of the public and Paddington Gardens Management's employees and service providers. Client Relationship Management To develop excellent relationships with representatives of the client(s) and their advisers, inputting upon reporting to the client(s) on all aspects of the management of the property as required through written reports and at site meetings in addition to ad-hoc communication as required. To understand the Client's objectives and create property management plans to enable Savills to support those objectives. To understand and successfully implement Savills' obligations within the Property Management Agreement, including continual identification of areas for improvement. To communicate and liaise with all residents, occupiers and in addition, to solicit feedback on the Paddington Gardens Management Team's performance through informal and formal communications to ensure an ethos of continual improvement and customer satisfaction. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Working Hours - 9am-5pm Monday- Friday Salary - £50,000 - £55,000 dependant on experience Please see our Benefits Booklet for more information.
Apr 20, 2024
Full time
Purpose of the Role A customer facing role taking responsibility for delivery of all site-based services pertaining to the management of Paddington Gardens. The Estate Manager will act as Managing Agent interface and manage the site team including concierge, security, service yard officer for this unique residential-led mixed use development. Key Responsibilities Ensure that Paddington Gardens is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked estates in terms of the services and value that it offers. Oversee and be responsible for the delivery of the property & estate management function by the Paddington Gardens Management team. Develop, implement and maintain management systems for all buildings, facilities and estate areas. Oversee conformity with the Paddington Gardens development S.106 agreements including implementation of the London Living Wage, local employment requirements and sustainability measures in all relevant contractual arrangements. Ensure compliance with the Property Management Agreement, KPIs, industry best practices and statutory obligations, and Savills Property Management Policies and Procedures. Develop and maintain good relations with all Paddington Garden stakeholders, including the Developer, Landlord, Housing Association, hotel and school any Resident Association, commercial liaison or other organisations. Manage the in-house team and outsourced service providers to ensure Concierge services, Security, Cleaning, Landscaping, Maintenance and Repairs are coordinated, adhering to required specification in O&M manuals where applicable; and in conjunction with or support from relevant Savills HR, Finance, Procurement, Technical, Sustainability or other departments as may be required. Support and contribute to occupiers (residential and commercial) communications channels as required. Understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier (residential and commercial) lease agreements. Liaise with Westminster City Council, Police and other emergency services to ensure emergency response plans are up to date and relevant to the needs of Paddington Gardens Lead on the sustainability agenda, maintain positive dialogue with Sustainability organisations and ensure Sustainability is given a high priority in all Paddington Gardens Estate management decisions Carry out any reasonable duties as required by the Savills Residential Management team. Team To lead, manage and develop the Paddington Gardens Management team. Carry out the line management responsibilities including setting objectives, identifying training needs, performance reviews, and salary recommendations for those director reports of the Management Team. Develop the site team to ensure excellent customer focused service delivery. Set the policy for recruitment of team members and appointment of contractors, recognising s106 obligations. To ensure at all times that you and the team have the resources, support and advice needed to deliver a consistently excellent service. Finance To be responsible, with Savills UK management team and departmental leads, for all financial matters regarding the operational management of Paddington Gardens, including the oversight and input to the Service Charge budget development and Managing Agent financial obligations. Support the finance team with regard to invoicing including service charge, rents and credit control and including overview of management accounts, where appropriate in conjunction with client requirements and the Property Management Agreement. Coordinate and review the service charge budgets and reconciliation packs in conjunction with the Surveyor and ensure benchmarks against competitors and recommend budgets for approval. To oversee Arrears Reports for both property accounting and corporate accounting, ensure the accounting teams are supported in the recovery of debt and that any action taken is agreed with the Client as required. Health & Safety To have overall responsibility for Health & Safety and Environmental procedures at Paddington Gardens and ensure these policies are adhered to throughout all levels of the organisation and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to. Ensure all agreed Savills H&S policies and procedures are implemented and adhered to at all times; in conjunction with any client specific requirements as may be required. Establish emergency procedures and safe working practices to ensure as far as is reasonably practicable, the health and safety of all residents, occupiers, visitors, members of the public and Paddington Gardens Management's employees and service providers. Client Relationship Management To develop excellent relationships with representatives of the client(s) and their advisers, inputting upon reporting to the client(s) on all aspects of the management of the property as required through written reports and at site meetings in addition to ad-hoc communication as required. To understand the Client's objectives and create property management plans to enable Savills to support those objectives. To understand and successfully implement Savills' obligations within the Property Management Agreement, including continual identification of areas for improvement. To communicate and liaise with all residents, occupiers and in addition, to solicit feedback on the Paddington Gardens Management Team's performance through informal and formal communications to ensure an ethos of continual improvement and customer satisfaction. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Working Hours - 9am-5pm Monday- Friday Salary - £50,000 - £55,000 dependant on experience Please see our Benefits Booklet for more information.
Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. Historic England have a fantastic opportunity for you to join us as our Levelling Up Place Adviser. You will be one of a team of Levelling Up Places Advisers in the Levelling Up Places Service, a DLUHC funded programme hosted by Historic England and Arts Council England. You will provide coordinated advice to support a portfolio of Levelling Up Fund grant recipients/clients to achieve their funding objectives, both by advising directly and by drawing on expertise from the seven Department of Culture Media and Sport (DCMS) Arm's Length Bodies (ALBs) and other partners. You will work in partnership with your Levelling Up clients, the Levelling Up Place Coordinators and the Area Towns Groups (comprising the seven DCMS ALBs, representatives of the Cities and Local Growth Unit and, when required, other bodies such as Homes England and Active Travel England). You will coordinate and deliver your advice alongside the Levelling Up Delivery Associates Network (appointed by DLUHC), who will advise on other aspects of these projects. You will identify the support needs and advice you can provide as well as other available expertise and resources that may be offered as a package for each of your Levelling Up client authorities to aid their funded projects. You will draw together services from relevant ALBs to deliver inter-agency support. Your role will primarily be identifying opportunities to add value to proposals through culture, heritage, and sport, including enhancing attractiveness to visitors, and value for communities. You may provide advice on topics such as: master-planning with culture, heritage and sport place-making and place-shaping using cultural, heritage and sporting assets collaborative community engagement and animating capital spaces/projects development economics (planning and real estate) with respect to heritage, sport or arts programme/project management (where cultural projects differ from standard practice) sustainable cultural programming and audience development retrofitting (zero carbon) measures planning consents. You will support the ATG and partner organisations in providing advice on strategic cultural investment priorities for places, supporting strategic planning in partnership with the ATGs, bringing together DCMS ALBs to maximise the effectiveness of their support in building a consensus for investment priorities for future funding opportunities. What you will be doing: To support the successful delivery of Levelling Up projects. Develop relationships with a portfolio of Levelling Up clients to provide advice within your area of expertise. Develop understanding of the projects you are advising on and identify areas where value can be added through integration of heritage, culture or sport. Take the lead on discussions with local authorities and other key partners on the development and delivery of projects which use culture/heritage/sport to meet the Government's levelling up ambitions, adding value to projects so that they can deliver well against criteria for available funding streams and wider policy objectives. Provide helpful advice based on your own expertise and the coordination and communication of other expert advice from the DCMS ALBs. Support the development of holistic plans for the management and sustainable development of places which make full use of cultural and heritage assets. Using analytical, urban design and master planning skills to secure plans which will deliver thriving places where culture and heritage are preserved and enhanced, and people feel pride in their place. Keep accurate records of support provided and customer satisfaction to support the Levelling Up Coordinators. Review and comment on project specifications and briefs to tender. Advocate for the impact of culture, heritage and sport in regeneration and levelling-up as an ambassador for the ALBs. Support the core work of the ATG by working with partner organisations and the Arm's Length Bodies to develop strategic approaches to cultural investment in places. To undertake any other reasonable duties commensurate with the grade and competencies required of the post requested by line management. Key relationships : Working closely with the wider team of Levelling Up Place Advisers and Levelling Up Place Coordinators regarding enquiries and requests for support and to whom you will provide details of your advice for service delivery assessment. Working with the Area Towns Group chairs and other members develop strong working relationships with a range of specialists within the DCMS Arm's Length Bodies to secure support for your clients, whilst understanding their resource limitations and the need to prioritise. Building close working relationships with the Levelling Up Place Advisers and colleagues in DCMS and DLUHC, including the Delivery Associates and area leads in Cities and Local Growth Unit, sharing good practice and demonstrating the impact of our support and coordinating advice across schemes. Who we are looking for Skills and experience in developing and maintaining strong, credible partnerships with key internal and external stakeholders. General awareness of the policy areas covered by the DCMS ALBs The ability to absorb, analyse and present complex information Negotiation, influencing and problem-solving skills. Excellent communication and team working skills. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 28% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. Interview dates: 22nd May 2024 Please follow the link for a full copy of the Job Description -
Apr 20, 2024
Full time
Summary We are the public body that looks after England's historic environment. We champion historic places, helping people understand, value and care for them. Historic England have a fantastic opportunity for you to join us as our Levelling Up Place Adviser. You will be one of a team of Levelling Up Places Advisers in the Levelling Up Places Service, a DLUHC funded programme hosted by Historic England and Arts Council England. You will provide coordinated advice to support a portfolio of Levelling Up Fund grant recipients/clients to achieve their funding objectives, both by advising directly and by drawing on expertise from the seven Department of Culture Media and Sport (DCMS) Arm's Length Bodies (ALBs) and other partners. You will work in partnership with your Levelling Up clients, the Levelling Up Place Coordinators and the Area Towns Groups (comprising the seven DCMS ALBs, representatives of the Cities and Local Growth Unit and, when required, other bodies such as Homes England and Active Travel England). You will coordinate and deliver your advice alongside the Levelling Up Delivery Associates Network (appointed by DLUHC), who will advise on other aspects of these projects. You will identify the support needs and advice you can provide as well as other available expertise and resources that may be offered as a package for each of your Levelling Up client authorities to aid their funded projects. You will draw together services from relevant ALBs to deliver inter-agency support. Your role will primarily be identifying opportunities to add value to proposals through culture, heritage, and sport, including enhancing attractiveness to visitors, and value for communities. You may provide advice on topics such as: master-planning with culture, heritage and sport place-making and place-shaping using cultural, heritage and sporting assets collaborative community engagement and animating capital spaces/projects development economics (planning and real estate) with respect to heritage, sport or arts programme/project management (where cultural projects differ from standard practice) sustainable cultural programming and audience development retrofitting (zero carbon) measures planning consents. You will support the ATG and partner organisations in providing advice on strategic cultural investment priorities for places, supporting strategic planning in partnership with the ATGs, bringing together DCMS ALBs to maximise the effectiveness of their support in building a consensus for investment priorities for future funding opportunities. What you will be doing: To support the successful delivery of Levelling Up projects. Develop relationships with a portfolio of Levelling Up clients to provide advice within your area of expertise. Develop understanding of the projects you are advising on and identify areas where value can be added through integration of heritage, culture or sport. Take the lead on discussions with local authorities and other key partners on the development and delivery of projects which use culture/heritage/sport to meet the Government's levelling up ambitions, adding value to projects so that they can deliver well against criteria for available funding streams and wider policy objectives. Provide helpful advice based on your own expertise and the coordination and communication of other expert advice from the DCMS ALBs. Support the development of holistic plans for the management and sustainable development of places which make full use of cultural and heritage assets. Using analytical, urban design and master planning skills to secure plans which will deliver thriving places where culture and heritage are preserved and enhanced, and people feel pride in their place. Keep accurate records of support provided and customer satisfaction to support the Levelling Up Coordinators. Review and comment on project specifications and briefs to tender. Advocate for the impact of culture, heritage and sport in regeneration and levelling-up as an ambassador for the ALBs. Support the core work of the ATG by working with partner organisations and the Arm's Length Bodies to develop strategic approaches to cultural investment in places. To undertake any other reasonable duties commensurate with the grade and competencies required of the post requested by line management. Key relationships : Working closely with the wider team of Levelling Up Place Advisers and Levelling Up Place Coordinators regarding enquiries and requests for support and to whom you will provide details of your advice for service delivery assessment. Working with the Area Towns Group chairs and other members develop strong working relationships with a range of specialists within the DCMS Arm's Length Bodies to secure support for your clients, whilst understanding their resource limitations and the need to prioritise. Building close working relationships with the Levelling Up Place Advisers and colleagues in DCMS and DLUHC, including the Delivery Associates and area leads in Cities and Local Growth Unit, sharing good practice and demonstrating the impact of our support and coordinating advice across schemes. Who we are looking for Skills and experience in developing and maintaining strong, credible partnerships with key internal and external stakeholders. General awareness of the policy areas covered by the DCMS ALBs The ability to absorb, analyse and present complex information Negotiation, influencing and problem-solving skills. Excellent communication and team working skills. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don't prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more. Why work for Historic England We offer a wide benefits package including a competitive pension scheme starting at 28% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level. Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at if you have any recruitment queries. To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted. Interview dates: 22nd May 2024 Please follow the link for a full copy of the Job Description -
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Who we are Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. The must haves A UK driving licence with no more than 8 points. The other stuff we are looking for Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections What's in it for you A basic salary of £25,000 (pro-rata for part-time employees) +£2,500 per year, London Weighting Allowance Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata).Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Next steps Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Apr 20, 2024
Full time
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Who we are Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. The must haves A UK driving licence with no more than 8 points. The other stuff we are looking for Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections What's in it for you A basic salary of £25,000 (pro-rata for part-time employees) +£2,500 per year, London Weighting Allowance Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata).Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Next steps Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Job Title- Senior IT Business Partner Salary Range- MG2 £66,318 - £80,874 Permanent - Full time Location- Richmond and Wandsworth Are you an experienced IT professional with a passion for driving digital transformation in the public sector? Would you like to work on new and exciting projects that will really transform how the Council will work by driving transformation by leveraging digital tools and technologies. Is it time to grow your repertoire of skills whilst working in a friendly and nurturing team? As a key member of our IT Business Partner Team, you will collaborate with senior stakeholders, shape technology strategies, and ensure effective delivery of IT services across our organisation. As the Senior IT representative within the SSA, your role is to strategically focus on the activities of the SSA IT Service. You'll provide IT consultancy, drive business transformation, and manage client relations across multiple SSA Directorates. Your responsibilities include rigorously developing and evaluating major IT investment proposals and overseeing the procurement and implementation of complex IT and business transformation programs in alignment with the SSA IT and digital strategy and technical standards. About the role Reporting to the IT Business Partnership Manager, you will Strategic Alignment: Collaborate closely with department heads and elected staff to deeply understand business needs. Identify opportunities and align IT initiatives with organisational goals. Thought Leadership: Provide thought leadership on emerging technologies, digital innovation, and best practices. Champion the adoption of modern IT solutions and translate business change ideas into projects that deliver value for money. Relationship Building: Build strong relationships with business units, acting as a trusted advisor.Understand their challenges and translate them into effective IT solutions.Risk Management and Compliance: Assess and mitigate IT risks, ensuring compliance with security, data protection, and regulatory requirements.Change Management: Drive change management efforts related to IT initiatives, fostering user adoption and minimising disruption.Collaboration and Solution Selection: Work with colleagues in IT to exchange ideas and experiences, ensuring the best solution is chosen.Project Oversight: Oversee the successful execution of IT projects, ensuring they are delivered on time, within budget, and meet quality standards. Ensure projects follow IT governance processes.Supplier Engagement: Collaborate with external suppliers to understand their technical offerings. Ensure project requirements are met while adhering to IT standards. Essential Qualifications, Skills and Experience Experience Staff Management Experience: Demonstrated ability in managing staff, fostering collaboration, and achieving team goals. Proven Achievement Record: A track record of success across critical areas, including: Business Analysis Options Appraisals Procurement/Contract Management Project Management IT Infrastructure Technical Architecture Enterprise and Tactical Business Applications Implementation Programme Management IS/IT Strategy Digital Development Business Transformation Contributions: Demonstrable impact on IT-led business transformation, delivering results within challenging timeframes. Senior Managerial Expertise: Seasoned senior management experience in both operational and project/programme contexts. Engagement in Business System Forums: Active participation in relevant business system focus groups and forums. Effective Facilitation Skills: Proficient in facilitating workshops and group discussions, leading to consensus-driven decisions. Strategic Communication: Presenting strategic and tactical IT and business issues to senior business audiences with clarity and impact. Skills Relationship Building:Cultivate strong working relationships with colleagues, the broader business, and external partners.Strategic Insight:Demonstrate strategic analysis and planning skills to drive informed decision-making.Customer-Focussed Approach:Embrace a strong customer service ethos, ensuring client satisfaction and positive interactions.Compelling Communication:Advise and produce compelling business cases and detailed requirement specifications.Conflict Resolution:Handle conflicts with gravitas, seeking mutually agreeable resolutions promptly.Pragmatic Flexibility:Deviate from rigid mandates when practical, prioritising effective outcomes.Cultural Acumen:Be sensitive to organisational cultures, hierarchies, and politics, adapting your approach accordingly.Information Synthesis:Rapidly absorb and analyse written and verbal information, extracting key messages and making relevant recommendations.Effective Communication:Master presentation and influencing skills, communicating persuasively both verbally and in writing.Qualifications Educational Qualification:Professional IT / Business Management accreditation - e.g., Chartered IT Professional, MBA.Project Management Certification:Prince2 Practitioner or any other accredited project management qualification.Business Transformation and Analysis Expertise:Experience or accreditations in Business Change, Analysis, Process Mapping, and Re-engineering.Indicative Recruitment Timeline: Closing Date: 30th April 2024 Shortlisting Date: 02nd May 2024 Interview Date: Wednesday 08th May 2024 Test/Presentation: Successful shortlisted candidates will be asked to present a10 minutes presentation as part of the interview process. Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Apr 20, 2024
Full time
Job Title- Senior IT Business Partner Salary Range- MG2 £66,318 - £80,874 Permanent - Full time Location- Richmond and Wandsworth Are you an experienced IT professional with a passion for driving digital transformation in the public sector? Would you like to work on new and exciting projects that will really transform how the Council will work by driving transformation by leveraging digital tools and technologies. Is it time to grow your repertoire of skills whilst working in a friendly and nurturing team? As a key member of our IT Business Partner Team, you will collaborate with senior stakeholders, shape technology strategies, and ensure effective delivery of IT services across our organisation. As the Senior IT representative within the SSA, your role is to strategically focus on the activities of the SSA IT Service. You'll provide IT consultancy, drive business transformation, and manage client relations across multiple SSA Directorates. Your responsibilities include rigorously developing and evaluating major IT investment proposals and overseeing the procurement and implementation of complex IT and business transformation programs in alignment with the SSA IT and digital strategy and technical standards. About the role Reporting to the IT Business Partnership Manager, you will Strategic Alignment: Collaborate closely with department heads and elected staff to deeply understand business needs. Identify opportunities and align IT initiatives with organisational goals. Thought Leadership: Provide thought leadership on emerging technologies, digital innovation, and best practices. Champion the adoption of modern IT solutions and translate business change ideas into projects that deliver value for money. Relationship Building: Build strong relationships with business units, acting as a trusted advisor.Understand their challenges and translate them into effective IT solutions.Risk Management and Compliance: Assess and mitigate IT risks, ensuring compliance with security, data protection, and regulatory requirements.Change Management: Drive change management efforts related to IT initiatives, fostering user adoption and minimising disruption.Collaboration and Solution Selection: Work with colleagues in IT to exchange ideas and experiences, ensuring the best solution is chosen.Project Oversight: Oversee the successful execution of IT projects, ensuring they are delivered on time, within budget, and meet quality standards. Ensure projects follow IT governance processes.Supplier Engagement: Collaborate with external suppliers to understand their technical offerings. Ensure project requirements are met while adhering to IT standards. Essential Qualifications, Skills and Experience Experience Staff Management Experience: Demonstrated ability in managing staff, fostering collaboration, and achieving team goals. Proven Achievement Record: A track record of success across critical areas, including: Business Analysis Options Appraisals Procurement/Contract Management Project Management IT Infrastructure Technical Architecture Enterprise and Tactical Business Applications Implementation Programme Management IS/IT Strategy Digital Development Business Transformation Contributions: Demonstrable impact on IT-led business transformation, delivering results within challenging timeframes. Senior Managerial Expertise: Seasoned senior management experience in both operational and project/programme contexts. Engagement in Business System Forums: Active participation in relevant business system focus groups and forums. Effective Facilitation Skills: Proficient in facilitating workshops and group discussions, leading to consensus-driven decisions. Strategic Communication: Presenting strategic and tactical IT and business issues to senior business audiences with clarity and impact. Skills Relationship Building:Cultivate strong working relationships with colleagues, the broader business, and external partners.Strategic Insight:Demonstrate strategic analysis and planning skills to drive informed decision-making.Customer-Focussed Approach:Embrace a strong customer service ethos, ensuring client satisfaction and positive interactions.Compelling Communication:Advise and produce compelling business cases and detailed requirement specifications.Conflict Resolution:Handle conflicts with gravitas, seeking mutually agreeable resolutions promptly.Pragmatic Flexibility:Deviate from rigid mandates when practical, prioritising effective outcomes.Cultural Acumen:Be sensitive to organisational cultures, hierarchies, and politics, adapting your approach accordingly.Information Synthesis:Rapidly absorb and analyse written and verbal information, extracting key messages and making relevant recommendations.Effective Communication:Master presentation and influencing skills, communicating persuasively both verbally and in writing.Qualifications Educational Qualification:Professional IT / Business Management accreditation - e.g., Chartered IT Professional, MBA.Project Management Certification:Prince2 Practitioner or any other accredited project management qualification.Business Transformation and Analysis Expertise:Experience or accreditations in Business Change, Analysis, Process Mapping, and Re-engineering.Indicative Recruitment Timeline: Closing Date: 30th April 2024 Shortlisting Date: 02nd May 2024 Interview Date: Wednesday 08th May 2024 Test/Presentation: Successful shortlisted candidates will be asked to present a10 minutes presentation as part of the interview process. Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
If you are a motivated individual who thrives in a customer-centric environment, we encourage you to apply for this exciting opportunity and join the largest independent Scania distributor in Europe. The role of the Service Advisor is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded. Your Time at Work - Comply with company Safety, Health and Environmental (SHE) policies at all times. - Work in accordance with the Service Flow. - Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting. - Plan work by running ADP service due reports, checking customer data quality and arranging work with customer, capturing mileage via C200 or verbally. - Create job cards, checking for existing parts and service WIPs and campaigns, liaising with customer and follow through to completion. Load job into Customer Compliance System. - Agree with the customer and workshop who will pay for the work - Retail / Warranty / Contract. - Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers. - Maximise service and parts profitability through the use of professional sales techniques. - Load workshop schedule to maximise workshop capacity utilisation. - If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP. - Ensure all MOTs are planned via ADP and communicated to customers and VOSA. - Meet and greet all customers on arrival in a professional and friendly manner. - Check vehicles in and out via Workshop Loading in ADP. - Obtain full description of product issues from customer, using open questions, to enable the workshop to quickly diagnose the cause. - Ensure customers' defect procedures are adhered to. - Maintain ADP workshop loading, keep customers informed of job progress at all times, liaising with the workshop; advise customers of any extra work required, supplying an estimate for any additional work, utilising Fixed Price Repairs where possible, and obtaining the customer's authorisation. - Assist in maintaining a daily flow of quality job cards to Coster for invoicing. - Check and issue sublet order numbers (ensure FPR used where applicable) to specialist / external agents and arrange / plan such works as required. - Explain invoice to customer if applicable at point of vehicle collection. - Explain and book any outstanding defects for next scheduled event. Follow up after the service / repair visit to check customer satisfaction as per the Service Flow. - Carry out any depot administration tasks as assigned by the General Manager. - Pass leads on to relevant departments for potential business. - Communication handover across shifts, work that is due to come in and anyone needing contacting. Our Perfect Worker - Excellent customer service skills - Able to build good relationships internally and externally - Basic technical understanding of products - Understanding of Operators Licence Laws and Regulations - Knowledge of the Autoline system (non-essential)(Kerridge) - Negotiation skills (negotiate with customer) - Able to negotiate effectively with the aim of reaching agreement with customers - Highly organised & proven administration skills - Ability to work under pressure and without supervision - PC literate - competent user of MS Office and able to quickly learn new software packages - Able to work as a team player and multi-task within a busy department Key Information and Benefits Monday - Friday 42.5 Hours 08.00am-17.30pm (inclusive of a 60-minute unpaid break) Plus Alternate Saturdays - 08.00am-12.00pm paid at the appropriate overtime rate About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 20, 2024
Full time
If you are a motivated individual who thrives in a customer-centric environment, we encourage you to apply for this exciting opportunity and join the largest independent Scania distributor in Europe. The role of the Service Advisor is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded. Your Time at Work - Comply with company Safety, Health and Environmental (SHE) policies at all times. - Work in accordance with the Service Flow. - Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting. - Plan work by running ADP service due reports, checking customer data quality and arranging work with customer, capturing mileage via C200 or verbally. - Create job cards, checking for existing parts and service WIPs and campaigns, liaising with customer and follow through to completion. Load job into Customer Compliance System. - Agree with the customer and workshop who will pay for the work - Retail / Warranty / Contract. - Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers. - Maximise service and parts profitability through the use of professional sales techniques. - Load workshop schedule to maximise workshop capacity utilisation. - If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP. - Ensure all MOTs are planned via ADP and communicated to customers and VOSA. - Meet and greet all customers on arrival in a professional and friendly manner. - Check vehicles in and out via Workshop Loading in ADP. - Obtain full description of product issues from customer, using open questions, to enable the workshop to quickly diagnose the cause. - Ensure customers' defect procedures are adhered to. - Maintain ADP workshop loading, keep customers informed of job progress at all times, liaising with the workshop; advise customers of any extra work required, supplying an estimate for any additional work, utilising Fixed Price Repairs where possible, and obtaining the customer's authorisation. - Assist in maintaining a daily flow of quality job cards to Coster for invoicing. - Check and issue sublet order numbers (ensure FPR used where applicable) to specialist / external agents and arrange / plan such works as required. - Explain invoice to customer if applicable at point of vehicle collection. - Explain and book any outstanding defects for next scheduled event. Follow up after the service / repair visit to check customer satisfaction as per the Service Flow. - Carry out any depot administration tasks as assigned by the General Manager. - Pass leads on to relevant departments for potential business. - Communication handover across shifts, work that is due to come in and anyone needing contacting. Our Perfect Worker - Excellent customer service skills - Able to build good relationships internally and externally - Basic technical understanding of products - Understanding of Operators Licence Laws and Regulations - Knowledge of the Autoline system (non-essential)(Kerridge) - Negotiation skills (negotiate with customer) - Able to negotiate effectively with the aim of reaching agreement with customers - Highly organised & proven administration skills - Ability to work under pressure and without supervision - PC literate - competent user of MS Office and able to quickly learn new software packages - Able to work as a team player and multi-task within a busy department Key Information and Benefits Monday - Friday 42.5 Hours 08.00am-17.30pm (inclusive of a 60-minute unpaid break) Plus Alternate Saturdays - 08.00am-12.00pm paid at the appropriate overtime rate About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Newstaff Employment Services is recruiting for a Warranty and Service Administrator on behalf of our client based in Tingewick, Bucks. You will process warranty claims to manufacturer standards and will also be responsible for general administrative duties within the service department. The Role: • Examining completed warranty repair orders, preparing claim forms and supporting material. • Ensuring maximum return from the manufacturer for all warranty work including credit notes and associated paperwork. • Input of manufacturer s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule. • To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims. • Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle or machine. • Maintain relationships with other staff members, specialist repairers and manufacturers representatives. • Maintain knowledge on all warranty procedures and documentation. • Following up Machinery & Vehicle Health Checks. • General service related administrative duties including answering the telephone at peak times, invoicing & time recording. Ideal Candidate: • Warranty administration experience is advantageous but not essential • Strong administrative & IT experience is essential • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity • Able to meet deadlines without compromising on the quality of work • As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage Monday to Friday role full time office hours Salary:Up to £25,000 pa depending on skills and experience + Benefits Interested? Please call Anne Marie on (phone number removed) or email CV to (url removed)
Apr 20, 2024
Full time
Newstaff Employment Services is recruiting for a Warranty and Service Administrator on behalf of our client based in Tingewick, Bucks. You will process warranty claims to manufacturer standards and will also be responsible for general administrative duties within the service department. The Role: • Examining completed warranty repair orders, preparing claim forms and supporting material. • Ensuring maximum return from the manufacturer for all warranty work including credit notes and associated paperwork. • Input of manufacturer s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule. • To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims. • Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle or machine. • Maintain relationships with other staff members, specialist repairers and manufacturers representatives. • Maintain knowledge on all warranty procedures and documentation. • Following up Machinery & Vehicle Health Checks. • General service related administrative duties including answering the telephone at peak times, invoicing & time recording. Ideal Candidate: • Warranty administration experience is advantageous but not essential • Strong administrative & IT experience is essential • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity • Able to meet deadlines without compromising on the quality of work • As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage Monday to Friday role full time office hours Salary:Up to £25,000 pa depending on skills and experience + Benefits Interested? Please call Anne Marie on (phone number removed) or email CV to (url removed)
We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking an Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your administration skills and work for a thriving reputable Exeter business! Job Title: Administrator (Facilities Team) Salary: £21,000-£23,500 per annum (DOE) Location: Exeter Hours: Full time 8.30am-4.45pm Monday-Friday Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more! The Company A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day! The Role To provide administrative support to the busy Facilities team, including reception and switchboard cover with the opportunity to get involved in many areas of the business and really develop your skills. This is an exciting opportunity to join at the beginning of your career and make a valuable contribution! Duties & Responsibilities Assisting with the daily running of the Post Room / Reprographics General administration support within the department Assist with resolving Facilities issues for the office and being involved in ad hoc projects Reception cover during busy periods, greet clients and visitors in a professional manner and notify LSAs/Fee Earners of their arrival, ensuring discretion is used when dealing with clients/possible new recruits Answering the phones in a professional and consistent manner, directing them efficiently Taking down and sending messages efficiently and clearly to colleagues Provide refreshments for client meetings, ordering in catering where necessary and ensuring all meetings are catered for in advance About you Experience in a customer service role and a love for people Some office experience a bonus but not essential Excellent phone skills Superb communication and listening skills Computer proficiency Be willing to learn and be part of a team Ability to work in a fast paced environment Confident being front of house and a representative for the company A friendly disposition! To Apply: If you would like to know more, please don't delay in calling us today on , email or apply online. This role is likely to have a high volume of applicants, so don't miss out! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 20, 2024
Full time
We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking an Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your administration skills and work for a thriving reputable Exeter business! Job Title: Administrator (Facilities Team) Salary: £21,000-£23,500 per annum (DOE) Location: Exeter Hours: Full time 8.30am-4.45pm Monday-Friday Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more! The Company A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day! The Role To provide administrative support to the busy Facilities team, including reception and switchboard cover with the opportunity to get involved in many areas of the business and really develop your skills. This is an exciting opportunity to join at the beginning of your career and make a valuable contribution! Duties & Responsibilities Assisting with the daily running of the Post Room / Reprographics General administration support within the department Assist with resolving Facilities issues for the office and being involved in ad hoc projects Reception cover during busy periods, greet clients and visitors in a professional manner and notify LSAs/Fee Earners of their arrival, ensuring discretion is used when dealing with clients/possible new recruits Answering the phones in a professional and consistent manner, directing them efficiently Taking down and sending messages efficiently and clearly to colleagues Provide refreshments for client meetings, ordering in catering where necessary and ensuring all meetings are catered for in advance About you Experience in a customer service role and a love for people Some office experience a bonus but not essential Excellent phone skills Superb communication and listening skills Computer proficiency Be willing to learn and be part of a team Ability to work in a fast paced environment Confident being front of house and a representative for the company A friendly disposition! To Apply: If you would like to know more, please don't delay in calling us today on , email or apply online. This role is likely to have a high volume of applicants, so don't miss out! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.