We are looking for a Tenancy Services Assistant to join the Tenacy Services team of a well established companyy, helping to support and deliver excellent customer service to their tenants in the Birmingham area. This role is offering a temporary position with great transport links, the ability to work from home and a good working environment. Tenancy Services Assistant Temporary Mon - Fri / 37hrs 17-19ph via umbrella Birmingham (with home working) As a Tenancy services assistant, your main duties will be: To assist with no access cases Compile basic court request documentation and admin as needed Help to negotiate with tenants to gain an access date To create positive relationships with tenants/ contractors to ensure excellent customer service Tenancy support as needed As a Tenancy Services Assistant, you will have: Previous experince in a tenancy service/ tenancy advisor role Good legal understanding of tenancy agreements Goo negotiating and rapport building skills We would really like to speak to anyone whos has been a : Housing Officer Leasehold officer Lettings Officer If this Tenancy Services Assistant role is of interest, please can you apply directly to this advert or call (phone number removed) for more information.
Apr 25, 2024
Contractor
We are looking for a Tenancy Services Assistant to join the Tenacy Services team of a well established companyy, helping to support and deliver excellent customer service to their tenants in the Birmingham area. This role is offering a temporary position with great transport links, the ability to work from home and a good working environment. Tenancy Services Assistant Temporary Mon - Fri / 37hrs 17-19ph via umbrella Birmingham (with home working) As a Tenancy services assistant, your main duties will be: To assist with no access cases Compile basic court request documentation and admin as needed Help to negotiate with tenants to gain an access date To create positive relationships with tenants/ contractors to ensure excellent customer service Tenancy support as needed As a Tenancy Services Assistant, you will have: Previous experince in a tenancy service/ tenancy advisor role Good legal understanding of tenancy agreements Goo negotiating and rapport building skills We would really like to speak to anyone whos has been a : Housing Officer Leasehold officer Lettings Officer If this Tenancy Services Assistant role is of interest, please can you apply directly to this advert or call (phone number removed) for more information.
Red Snapper Recruitment Limited
Worcester, Worcestershire
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR are currently recruiting on behalf of our policing client based in Worcester for a Harm Assessment Support Officer. The main purpose of this role is to research, evaluate and assist with referrals and notifications, by providing an appropriate response to the continual assessment of high-risk critical information. This is a part time (22.5 hours per week), 6-month fixed contract, offering a starting salary of 16,898. Main Duties: Review, administer and prioritise referrals and notifications made to the Harm Assessment Unit from within the organisation, ensuring that risk assessments and referrals are responded to appropriately according to the risks identified within a timely manner . Carrying out research/lateral checks and sharing information as required and in line with national guidelines and locally agreed protocols. Review and up-date relevant Case Management and other systems as required and in compliance with legislation, including the carrying out of data quality/integrity audits and data cleansing. Assist in the production of management and statistical information concerning the Protection of Vulnerable People as directed. Provide guidance to police personnel and external agencies on internal processes and procedures relating to Protecting Vulnerable People. Essential Requirements: 5 A-C Grade GCSEs (or equivalent) including Maths and English Experience of providing administrative support and processing complex information. Experience of multi-agency working with statutory and voluntary agencies. Demonstrable understanding of the management of risk in relation to Protecting Vulnerable People Working knowledge of statutory guidance, approved professional practice and local safeguarding procedures relating to Adult Safeguarding; Mental Ill Health; Child Protection and Abuse investigations. This role will be subject to vetting and the successful individual will be required to obtain and maintain these clearances. If you would like to be considered for this position and have the relevant experience, then please email your CV to Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Public Safety is member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Apr 25, 2024
Full time
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR are currently recruiting on behalf of our policing client based in Worcester for a Harm Assessment Support Officer. The main purpose of this role is to research, evaluate and assist with referrals and notifications, by providing an appropriate response to the continual assessment of high-risk critical information. This is a part time (22.5 hours per week), 6-month fixed contract, offering a starting salary of 16,898. Main Duties: Review, administer and prioritise referrals and notifications made to the Harm Assessment Unit from within the organisation, ensuring that risk assessments and referrals are responded to appropriately according to the risks identified within a timely manner . Carrying out research/lateral checks and sharing information as required and in line with national guidelines and locally agreed protocols. Review and up-date relevant Case Management and other systems as required and in compliance with legislation, including the carrying out of data quality/integrity audits and data cleansing. Assist in the production of management and statistical information concerning the Protection of Vulnerable People as directed. Provide guidance to police personnel and external agencies on internal processes and procedures relating to Protecting Vulnerable People. Essential Requirements: 5 A-C Grade GCSEs (or equivalent) including Maths and English Experience of providing administrative support and processing complex information. Experience of multi-agency working with statutory and voluntary agencies. Demonstrable understanding of the management of risk in relation to Protecting Vulnerable People Working knowledge of statutory guidance, approved professional practice and local safeguarding procedures relating to Adult Safeguarding; Mental Ill Health; Child Protection and Abuse investigations. This role will be subject to vetting and the successful individual will be required to obtain and maintain these clearances. If you would like to be considered for this position and have the relevant experience, then please email your CV to Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Public Safety is member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Location: Handsworth Pay rate: 11.44 Per Hour Shift Pattern: 12-hour shifts Saturday and Sunday Days/Nights Job Type: Permanent part time Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Main Duties for the Security Officer: Reception meet and greet Access control and keeping access / egress records Maintenance of logbooks and registers Maintaining security for the building by providing passes to visitors/staff Notifying appropriate people that a visitor has arrived to see them Keeping track of the people arriving for appointments and when they leave the building Answering phone calls and responding appropriately to the callers needs Dealing with visitors and their requests Receive and pass on mail deliveries. Assist visitors when leaving the premises, e.g. arrange taxis Patrolling premises to prevent or detect signs of intrusion and ensure security of doors, windows and gates Answer alarms and investigate disturbances Monitor and authorize entrance and departure of employees and other persons to guard against theft and maintain security of your premises Contact the police or fire departments in cases of emergency Check alarm circuits and ensure the alarm system is functioning properly Monitor and adjust controls that regulate building systems, such as air conditioning, furnace To apply for the Female Security Officer role, you will require the following : Hold a current and valid SIA Licence in an appropriate sector Hold a valid First Aid certificate Be of smart and professional appearance Be confident in dealing with people Have a good understanding and knowledge of Health & Safety Be an excellent communicator in both verbal and written English Be reliable and trustworthy Have a flexible approach to working. Excellent computer literacy and understanding of the English language is essential There is an occupational requirement for the jobholder to be female as this will be working in a female only shelter. City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Apr 25, 2024
Full time
Location: Handsworth Pay rate: 11.44 Per Hour Shift Pattern: 12-hour shifts Saturday and Sunday Days/Nights Job Type: Permanent part time Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Main Duties for the Security Officer: Reception meet and greet Access control and keeping access / egress records Maintenance of logbooks and registers Maintaining security for the building by providing passes to visitors/staff Notifying appropriate people that a visitor has arrived to see them Keeping track of the people arriving for appointments and when they leave the building Answering phone calls and responding appropriately to the callers needs Dealing with visitors and their requests Receive and pass on mail deliveries. Assist visitors when leaving the premises, e.g. arrange taxis Patrolling premises to prevent or detect signs of intrusion and ensure security of doors, windows and gates Answer alarms and investigate disturbances Monitor and authorize entrance and departure of employees and other persons to guard against theft and maintain security of your premises Contact the police or fire departments in cases of emergency Check alarm circuits and ensure the alarm system is functioning properly Monitor and adjust controls that regulate building systems, such as air conditioning, furnace To apply for the Female Security Officer role, you will require the following : Hold a current and valid SIA Licence in an appropriate sector Hold a valid First Aid certificate Be of smart and professional appearance Be confident in dealing with people Have a good understanding and knowledge of Health & Safety Be an excellent communicator in both verbal and written English Be reliable and trustworthy Have a flexible approach to working. Excellent computer literacy and understanding of the English language is essential There is an occupational requirement for the jobholder to be female as this will be working in a female only shelter. City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Salary: £27,393 - £31,676 per annum Location: Hybrid and Haywards Heath - Burns House Hours: 36 per week Contract Type: 1 Permanent post and 1 six month Fixed Term Contract You'll be part of the team responsible for maintaining and managing the Common Housing Register for Mid Sussex, along with assessing applications and nominating suitable applicants for vacancies click apply for full job details
Apr 25, 2024
Full time
Salary: £27,393 - £31,676 per annum Location: Hybrid and Haywards Heath - Burns House Hours: 36 per week Contract Type: 1 Permanent post and 1 six month Fixed Term Contract You'll be part of the team responsible for maintaining and managing the Common Housing Register for Mid Sussex, along with assessing applications and nominating suitable applicants for vacancies click apply for full job details
COMPANY BACKGROUND: Slingco Group is an award-winning supplier of engineered products for the energy infrastructure industries, including Utility, Oil & Gas and Renewables. With over 40 years of industry heritage, we serve customers in over 80 countries worldwide. We have our Head Office in the UK, additional manufacturing location in Bangalore, and sales & distribution centre in Georgia, USA and 3PL locations in the US and Melbourne, Australia. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, electrical power transmission and distribution, subsea, marine/offshore, and general industrial markets - everything we do with the utmost care. We design and manufacture to the highest specifications and test to destruction. If our products do not meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values. REPORTS TO: Chief Executive Officer POSITION SUMMARY: As the Chief Operating Officer (COO) at Slingco, you will be responsible for Operational strategy and management, helping to drive our annual compound growth above 20%. You will work closely with the executive team to ensure Operational stability and support decision-making. Design and implement business strategies, plans and procedures to support the company's growth objectives. Set comprehensive goals for performance and growth. Establish policies that promote company culture and vision. Oversee daily operations of the company and the work of VPs and Directors. Lead employees to encourage maximum performance and dedication. Evaluate performance by analysing and interpreting data and metrics Manage relationships with partners/vendors. Be responsible for all Operational / General Management Activity in all geographies, including - Customer Service, Administration, Engineering, Supplier Development, Supply Chain/Fulfilment, Logistics, Warehousing (including 3PL), Manufacturing, Quality, HR Compliance, Facilities Management. Work to create a co-ordinated, aligned, and collaborative executive team to align operational efforts with overall business goals. Optimize business processes, for efficiency. Empower the operational team with the leadership and resources they need to successfully achieve strategic goals. Make operational changes to plans to meet business goals and projections. Ensure quality control, safety, and sustainability standards are met or exceeded. Foster a culture of collaboration, inclusivity, and continuous improvement within the operations teams. Maintain an environment where employees are encouraged to uphold company values in their daily work. Provide regular performance reports and recommendations to the CEO and board of directors. Stay abreast of technological advancements and innovation and lead initiatives to adopt new technologies that increase efficiencies and competitiveness. Implement and oversee operational cost control strategies. Address operational issues that hamper progress in the short term, as well as working with the executive team to resolve any long-term operational challenges. Ensure that all activities and operations are performed in compliance with relevant country of activity, be that local, state, and federal regulations and laws governing business operations. Stay up to date with evolving laws and regulations that impact the business, in all locations. Manage any disputes or complaints involving the company and collaborate with external legal counsel when necessary. Operate as an influential change agent to deliver transformational objectives. Participate in expansion activities (investments, acquisitions, corporate alliances etc.). Assess and mitigate operational risks and develop contingency plans for potential disruptions. Play an active role in the recruitment of senior and key operational team members and contribute to the process for other executive recruitment across the organisation. Support, direct, coach and mentor your team. SKILLS, EXPERIENCE & QUALIFICATIONS: Proven experience in senior leadership roles within manufacturing or related industries. Strong operational and supply chain management expertise. Strong communication skills including active listening, articulation, and the ability to adapt communication to different audiences. Strategic planning. Ability to motivate teams with a clear and inspiring vision. Effective coaching and mentoring skills. Strategic thinker with a focus on efficiency and cost-effectiveness. Exceptional leadership and team-building skills. Proven experience in delivering transformational change. Strong negotiating and influencing skills. Demonstrated ability to lead and inspire a diverse workforce. High level of resilience. Ability to manage conflict. Understanding of Risk Management strategies. Aptitude in decision-making and problem-solving. High level of integrity and dependability. Familiarity with electrical infrastructure markets is a plus. Commitment to the company's collaborative and inclusive leadership style. Strong financial acumen, forecasting and budget development. BSc/BA in Business Administration or relevant field; MSc/MBA is a plus (preferred). TRAVEL: The postholder must be prepared to spend a minimum of 8 weeks per year at other offices or customer/vendor locations. This will involve global travel.
Apr 25, 2024
Full time
COMPANY BACKGROUND: Slingco Group is an award-winning supplier of engineered products for the energy infrastructure industries, including Utility, Oil & Gas and Renewables. With over 40 years of industry heritage, we serve customers in over 80 countries worldwide. We have our Head Office in the UK, additional manufacturing location in Bangalore, and sales & distribution centre in Georgia, USA and 3PL locations in the US and Melbourne, Australia. Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, electrical power transmission and distribution, subsea, marine/offshore, and general industrial markets - everything we do with the utmost care. We design and manufacture to the highest specifications and test to destruction. If our products do not meet and exceed the most stringent national and international standards, they're not good enough for our customers. At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values. REPORTS TO: Chief Executive Officer POSITION SUMMARY: As the Chief Operating Officer (COO) at Slingco, you will be responsible for Operational strategy and management, helping to drive our annual compound growth above 20%. You will work closely with the executive team to ensure Operational stability and support decision-making. Design and implement business strategies, plans and procedures to support the company's growth objectives. Set comprehensive goals for performance and growth. Establish policies that promote company culture and vision. Oversee daily operations of the company and the work of VPs and Directors. Lead employees to encourage maximum performance and dedication. Evaluate performance by analysing and interpreting data and metrics Manage relationships with partners/vendors. Be responsible for all Operational / General Management Activity in all geographies, including - Customer Service, Administration, Engineering, Supplier Development, Supply Chain/Fulfilment, Logistics, Warehousing (including 3PL), Manufacturing, Quality, HR Compliance, Facilities Management. Work to create a co-ordinated, aligned, and collaborative executive team to align operational efforts with overall business goals. Optimize business processes, for efficiency. Empower the operational team with the leadership and resources they need to successfully achieve strategic goals. Make operational changes to plans to meet business goals and projections. Ensure quality control, safety, and sustainability standards are met or exceeded. Foster a culture of collaboration, inclusivity, and continuous improvement within the operations teams. Maintain an environment where employees are encouraged to uphold company values in their daily work. Provide regular performance reports and recommendations to the CEO and board of directors. Stay abreast of technological advancements and innovation and lead initiatives to adopt new technologies that increase efficiencies and competitiveness. Implement and oversee operational cost control strategies. Address operational issues that hamper progress in the short term, as well as working with the executive team to resolve any long-term operational challenges. Ensure that all activities and operations are performed in compliance with relevant country of activity, be that local, state, and federal regulations and laws governing business operations. Stay up to date with evolving laws and regulations that impact the business, in all locations. Manage any disputes or complaints involving the company and collaborate with external legal counsel when necessary. Operate as an influential change agent to deliver transformational objectives. Participate in expansion activities (investments, acquisitions, corporate alliances etc.). Assess and mitigate operational risks and develop contingency plans for potential disruptions. Play an active role in the recruitment of senior and key operational team members and contribute to the process for other executive recruitment across the organisation. Support, direct, coach and mentor your team. SKILLS, EXPERIENCE & QUALIFICATIONS: Proven experience in senior leadership roles within manufacturing or related industries. Strong operational and supply chain management expertise. Strong communication skills including active listening, articulation, and the ability to adapt communication to different audiences. Strategic planning. Ability to motivate teams with a clear and inspiring vision. Effective coaching and mentoring skills. Strategic thinker with a focus on efficiency and cost-effectiveness. Exceptional leadership and team-building skills. Proven experience in delivering transformational change. Strong negotiating and influencing skills. Demonstrated ability to lead and inspire a diverse workforce. High level of resilience. Ability to manage conflict. Understanding of Risk Management strategies. Aptitude in decision-making and problem-solving. High level of integrity and dependability. Familiarity with electrical infrastructure markets is a plus. Commitment to the company's collaborative and inclusive leadership style. Strong financial acumen, forecasting and budget development. BSc/BA in Business Administration or relevant field; MSc/MBA is a plus (preferred). TRAVEL: The postholder must be prepared to spend a minimum of 8 weeks per year at other offices or customer/vendor locations. This will involve global travel.
Job Title - Housing Choices Administration Support Officer Location - LE67 Contract - TEMP - Running til end of June Hours - 36.25 Role summary - This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy. Key Responsibilities: Provide administrative support to this company's housing applicants. Deal with customers over the phone Work partly out of this company's customer service centre in Coalville Manage the transfer of all current housing applicants onto a new letting system Implement a new allocation policy Requirements: Excellent administrative skills Computer literate Comfortable dealing with customers over the phone Ability to work partly out of this company's customer service centre in Coalville. Ability to work remotely. Experience in managing the transfer of data onto a new system. Experience in implementing new policies. Strong attention to detail Ability to multitask and prioritise workload. Excellent communication skills Ability to work well under pressure. A positive and proactive attitude If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 25, 2024
Seasonal
Job Title - Housing Choices Administration Support Officer Location - LE67 Contract - TEMP - Running til end of June Hours - 36.25 Role summary - This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy. Key Responsibilities: Provide administrative support to this company's housing applicants. Deal with customers over the phone Work partly out of this company's customer service centre in Coalville Manage the transfer of all current housing applicants onto a new letting system Implement a new allocation policy Requirements: Excellent administrative skills Computer literate Comfortable dealing with customers over the phone Ability to work partly out of this company's customer service centre in Coalville. Ability to work remotely. Experience in managing the transfer of data onto a new system. Experience in implementing new policies. Strong attention to detail Ability to multitask and prioritise workload. Excellent communication skills Ability to work well under pressure. A positive and proactive attitude If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Act as the Council's main point of contact for housing & building safety and compliance and provide technical advice and expertise to the Council providing clear advice, guidance, training and instruction regarding general safety and fire safety to all stakeholders including residents, members, senior officer's colleagues. Ensure best practice is place followed is in place for the procurement of repairs contracts for statutory compliance areas for the Council's social housing stock.Manage the resources of the Health and Safety Team to reduce risk and ensure the Health Safety and Wellbeing, as far as is reasonably practicable, of the Councils' employees, service users, residents, occupiers, volunteers, visitors, contractors, and all those affected by its undertaking To monitor health and safety compliance throughout the business and initiate remedial action where necessary. Ensure compliance with the Building Safety Act 2022. Manage the Golden Thread of information on all Harrow s HRRB s. Management of 3 permanent staff and temporary staff as required. Implement and champion, through service and staff development, the Council's Health and Safety, Equal Opportunity and Information Security Policies. To ensure that the post holder complies with their responsibilities as laid out in the council's health and safety policy and takes an active role in promoting a positive health and safety culture. Promote and ensure participation in the Council's individual performance appraisal and development initiatives and information management best practice. To motivate, train, develop and performance manage staff to maintain an effective workforce capable of meeting its objectives. To manage the function or team so that the services provided are responsive to customer requirements, accessible to all areas of the community and provide value for money. To develop the structures, systems and policies necessary to support effective service delivery. If you are interested in this role please send your updated CV in the first instance.
Apr 25, 2024
Full time
Act as the Council's main point of contact for housing & building safety and compliance and provide technical advice and expertise to the Council providing clear advice, guidance, training and instruction regarding general safety and fire safety to all stakeholders including residents, members, senior officer's colleagues. Ensure best practice is place followed is in place for the procurement of repairs contracts for statutory compliance areas for the Council's social housing stock.Manage the resources of the Health and Safety Team to reduce risk and ensure the Health Safety and Wellbeing, as far as is reasonably practicable, of the Councils' employees, service users, residents, occupiers, volunteers, visitors, contractors, and all those affected by its undertaking To monitor health and safety compliance throughout the business and initiate remedial action where necessary. Ensure compliance with the Building Safety Act 2022. Manage the Golden Thread of information on all Harrow s HRRB s. Management of 3 permanent staff and temporary staff as required. Implement and champion, through service and staff development, the Council's Health and Safety, Equal Opportunity and Information Security Policies. To ensure that the post holder complies with their responsibilities as laid out in the council's health and safety policy and takes an active role in promoting a positive health and safety culture. Promote and ensure participation in the Council's individual performance appraisal and development initiatives and information management best practice. To motivate, train, develop and performance manage staff to maintain an effective workforce capable of meeting its objectives. To manage the function or team so that the services provided are responsive to customer requirements, accessible to all areas of the community and provide value for money. To develop the structures, systems and policies necessary to support effective service delivery. If you are interested in this role please send your updated CV in the first instance.
Resident Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k plus car allowance 40k all in MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large social housing contractor in recruiting of a Resident/Customer Liaison Officer for their sites in South East London. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Apr 25, 2024
Full time
Resident Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k plus car allowance 40k all in MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large social housing contractor in recruiting of a Resident/Customer Liaison Officer for their sites in South East London. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Community Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k. MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large residential developer in recruiting of a Community Liaison Officer for their sites in South East London. You will be based on a number of sites within South East and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFERRED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Apr 25, 2024
Full time
Community Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k. MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large residential developer in recruiting of a Community Liaison Officer for their sites in South East London. You will be based on a number of sites within South East and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFERRED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Chrysalis Supported Association
Oxford, Oxfordshire
Specialised Supported Housing Officer Oxford & surrounding area Contract: Permanent, full time (37.5 hours per week) Location: Remote Oxford & surrounding area Salary: £28,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the Oxford and UK national travel. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the Apply Now button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF- JBRP1_UKTJ
Apr 25, 2024
Full time
Specialised Supported Housing Officer Oxford & surrounding area Contract: Permanent, full time (37.5 hours per week) Location: Remote Oxford & surrounding area Salary: £28,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the Oxford and UK national travel. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the Apply Now button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF- JBRP1_UKTJ
Quality Assurance Officer Temporary on going contract Based in Sutton 259.48per day What will you do? Reporting to the Major Works Programme Manager, you will work with a team responsible for providing a Quality Assurance/Clerk of Works service Experienced Required: Worked as a Clear of works or surveyor for 4+ years 4+ years of working for a registered housing provider. 4+ years experience of housing refurbishment/maintenance. 4+ years experience of housing refurbishment/maintenance management of contractors 4+ years experience of housing refurbishment/maintenance.drafting site inspections via iSurvey app. As a customer-focused individual, you will work to a consistently high quality and adopt prescribed procedures to ensure compliance with policies, strategies, and relevant codes and legislation. You will be required to gain access to properties to inspect them, noting the condition of the various building components (roof, windows, kitchens, and bathrooms, etc.), identify building defects, and recommend repairs as necessary. Also, experience in stock condition surveying, inspecting domestic properties and blocks, ideally within the social housing sector. You should also have knowledge of using hand held devices (Tablet PC) and be able to undertake HHSRS assessments of properties. A full current driving license and your own vehicle are required, as well as a reasonable level of physical fitness to climb ladders to access loft spaces
Apr 25, 2024
Seasonal
Quality Assurance Officer Temporary on going contract Based in Sutton 259.48per day What will you do? Reporting to the Major Works Programme Manager, you will work with a team responsible for providing a Quality Assurance/Clerk of Works service Experienced Required: Worked as a Clear of works or surveyor for 4+ years 4+ years of working for a registered housing provider. 4+ years experience of housing refurbishment/maintenance. 4+ years experience of housing refurbishment/maintenance management of contractors 4+ years experience of housing refurbishment/maintenance.drafting site inspections via iSurvey app. As a customer-focused individual, you will work to a consistently high quality and adopt prescribed procedures to ensure compliance with policies, strategies, and relevant codes and legislation. You will be required to gain access to properties to inspect them, noting the condition of the various building components (roof, windows, kitchens, and bathrooms, etc.), identify building defects, and recommend repairs as necessary. Also, experience in stock condition surveying, inspecting domestic properties and blocks, ideally within the social housing sector. You should also have knowledge of using hand held devices (Tablet PC) and be able to undertake HHSRS assessments of properties. A full current driving license and your own vehicle are required, as well as a reasonable level of physical fitness to climb ladders to access loft spaces
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will: The responsibility for the Repairs Service complaints performance ensuring we meet KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions. To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales. To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise. Candidate profile - Experience of working within a complaint's resolution environment A wealth of experience about how to delight customers and manage expectations. A understanding of social housing sector. A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services. A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team. Be confident with strong communication skills, and excellent written skills An understanding of how to manage difficult conversations face to face and by telephone Experience of carrying out research and presenting written arguments in a concise but compelling way. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 25, 2024
Seasonal
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will: The responsibility for the Repairs Service complaints performance ensuring we meet KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions. To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales. To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise. Candidate profile - Experience of working within a complaint's resolution environment A wealth of experience about how to delight customers and manage expectations. A understanding of social housing sector. A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services. A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team. Be confident with strong communication skills, and excellent written skills An understanding of how to manage difficult conversations face to face and by telephone Experience of carrying out research and presenting written arguments in a concise but compelling way. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Job Title: Benefits and Housing Needs Officer Location: Hackney Salary / Pay Rate: 25 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points. The Candidate To have strong verbal and adept written communication skills during casework engagement with; customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates. Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996. Must have a minimum of at least 5 years experience of working in Local Government and/or any other government / political organisation. To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher. To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Apr 25, 2024
Seasonal
Job Title: Benefits and Housing Needs Officer Location: Hackney Salary / Pay Rate: 25 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points. The Candidate To have strong verbal and adept written communication skills during casework engagement with; customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates. Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996. Must have a minimum of at least 5 years experience of working in Local Government and/or any other government / political organisation. To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher. To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting a Complaints Administrator for a Social Housing provider in Yorkshire. Starting asap, the role is full-time and will require candidates with prior experience of complaints. The Complaints Administrator role will take responsibility for a wide range of Social Housing complaints, ensuring the accurate and timely recording of customer complaints as they come into the organisation, in line with policy, procedures and performance measures. Previous experience in Complaints is absolutely essential for this post. The Complaints Administrator will be expected to: Support customer complaint officers with their complaint investigation, including fact finding, data gathering and effective questioning. Support customer complaint officers with any aspect of complaint handling, which may include but is not limited to customer contact, quality written communications and action planning. Respond to tenants in writing via email and letter and via the phone to ensure customers are satisfied with the resolutions offered Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence Investigate and respond to complaints in accordance with complaint handling code Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date Useinternal guides and sector best practice insight to advise colleagues on the right levels of customer compensation that are fair and proportionate. The below is essential to secure the Complaints Administrator position: Previous experience in complaints Strong written communication skills A calm and patient manner If interested, want to discuss other Complaints Administrator roles or are looking at other Social Housing positions, please get in touch with Matt Baird
Apr 25, 2024
Full time
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting a Complaints Administrator for a Social Housing provider in Yorkshire. Starting asap, the role is full-time and will require candidates with prior experience of complaints. The Complaints Administrator role will take responsibility for a wide range of Social Housing complaints, ensuring the accurate and timely recording of customer complaints as they come into the organisation, in line with policy, procedures and performance measures. Previous experience in Complaints is absolutely essential for this post. The Complaints Administrator will be expected to: Support customer complaint officers with their complaint investigation, including fact finding, data gathering and effective questioning. Support customer complaint officers with any aspect of complaint handling, which may include but is not limited to customer contact, quality written communications and action planning. Respond to tenants in writing via email and letter and via the phone to ensure customers are satisfied with the resolutions offered Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence Investigate and respond to complaints in accordance with complaint handling code Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date Useinternal guides and sector best practice insight to advise colleagues on the right levels of customer compensation that are fair and proportionate. The below is essential to secure the Complaints Administrator position: Previous experience in complaints Strong written communication skills A calm and patient manner If interested, want to discuss other Complaints Administrator roles or are looking at other Social Housing positions, please get in touch with Matt Baird
Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate 18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheets Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2024
Full time
Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate 18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheets Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary: £34,085 per annum plus £5,023 London Weighting (if applicable) Location: London (Hybrid) or Remote Working Contract: Fixed Term for 12 Months Hours: 37.5 per week Closing date: Wednesday 8th May 2024 at 11:30pm This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer. Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause. The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals. This is your opportunity to join us and play a key role in our future. About the role This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You'll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels. You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We'll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement. You'll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you'll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications. About you To succeed, you'll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We're looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys. You'll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable. What is for certain though is that you're well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences. You'll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the 'About You' points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Apr 25, 2024
Full time
Salary: £34,085 per annum plus £5,023 London Weighting (if applicable) Location: London (Hybrid) or Remote Working Contract: Fixed Term for 12 Months Hours: 37.5 per week Closing date: Wednesday 8th May 2024 at 11:30pm This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer. Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause. The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals. This is your opportunity to join us and play a key role in our future. About the role This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You'll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels. You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We'll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement. You'll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you'll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications. About you To succeed, you'll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We're looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys. You'll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable. What is for certain though is that you're well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences. You'll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the 'About You' points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Leaving Care Resettlement and Homelessness Prevention Officer £36,426 - £44,139 per annum Fixed Term (until 31/03/2025) Full Time (36 hours) Wandsworth Ofsted Rating: 'Good' Calling all Housing and Social Care professionals looking for a unique and exciting new opportunity to make a difference in the lives of young people! Are you a motivated and dedicated professional with the experience of working with Care Experienced young people and Housing processes? You will be joining the Wandsworth Leaving Care Service (Future First) with a team of Personal Advisors and multi-agency colleagues as you help us transform outcomes for Care Experienced young people. About the role Working under the requirements of the Homeless Reduction Act 2017 and the Leaving Care Act 2000, you will support a maximum of 15 young people at a time, offering them a dedicated 3-month service to reduce homelessness and move them into appropriate accommodation. You will work closely with Wandsworth Council Housing colleagues as well as the young person's Personal Advisor and other 3 specialist Housing colleagues within the service, to ensure that young people have the very best opportunity to succeed in their Housing Journey. You will build meaningful and supportive relationships with young people to support them to address the issues that place them in housing difficulties and help them to achieve positive outcomes. With clear Key Performance targets around reducing the number of young people in Temporary or Emergency accommodation, under guidance of the manager, you will provide intensive support to your allocated caseload. Occasionally, you will travel around the UK (your travel costs will be reimbursed) and carry out some limited evening work when required in line with service participants availability and duty arrangements. Essential Qualifications, Skills and Experience Experience of identifying safeguarding concerns and risk management.Commitment to working in a trauma informed way, delivering the best service to Care Leavers.Adept at regular liaison with external and internal partner agencies with extremely proficient organisation and interpersonal skills. Enthusiasm and passion for supporting young people is key.If you are a caring, skilled, and enthusiastic professional who meets the above criteria and want to make an impact in your everyday work, we encourage you to apply for this opportunity. For an informal conversation about this role, please contact Nora Dudley, Service Manager by email Closing Date: Wednesday 8th May 2024 Shortlisting Date: Thursday 9th May 2024 Interview Date: Thursday 16th May 2024 As part of the selection process, you will be asked to prepare a presentation ahead of your interview. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
Apr 25, 2024
Full time
Leaving Care Resettlement and Homelessness Prevention Officer £36,426 - £44,139 per annum Fixed Term (until 31/03/2025) Full Time (36 hours) Wandsworth Ofsted Rating: 'Good' Calling all Housing and Social Care professionals looking for a unique and exciting new opportunity to make a difference in the lives of young people! Are you a motivated and dedicated professional with the experience of working with Care Experienced young people and Housing processes? You will be joining the Wandsworth Leaving Care Service (Future First) with a team of Personal Advisors and multi-agency colleagues as you help us transform outcomes for Care Experienced young people. About the role Working under the requirements of the Homeless Reduction Act 2017 and the Leaving Care Act 2000, you will support a maximum of 15 young people at a time, offering them a dedicated 3-month service to reduce homelessness and move them into appropriate accommodation. You will work closely with Wandsworth Council Housing colleagues as well as the young person's Personal Advisor and other 3 specialist Housing colleagues within the service, to ensure that young people have the very best opportunity to succeed in their Housing Journey. You will build meaningful and supportive relationships with young people to support them to address the issues that place them in housing difficulties and help them to achieve positive outcomes. With clear Key Performance targets around reducing the number of young people in Temporary or Emergency accommodation, under guidance of the manager, you will provide intensive support to your allocated caseload. Occasionally, you will travel around the UK (your travel costs will be reimbursed) and carry out some limited evening work when required in line with service participants availability and duty arrangements. Essential Qualifications, Skills and Experience Experience of identifying safeguarding concerns and risk management.Commitment to working in a trauma informed way, delivering the best service to Care Leavers.Adept at regular liaison with external and internal partner agencies with extremely proficient organisation and interpersonal skills. Enthusiasm and passion for supporting young people is key.If you are a caring, skilled, and enthusiastic professional who meets the above criteria and want to make an impact in your everyday work, we encourage you to apply for this opportunity. For an informal conversation about this role, please contact Nora Dudley, Service Manager by email Closing Date: Wednesday 8th May 2024 Shortlisting Date: Thursday 9th May 2024 Interview Date: Thursday 16th May 2024 As part of the selection process, you will be asked to prepare a presentation ahead of your interview. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
Temporary/Fixed term: 36 months Interview date: To be confirmed following shortlisting Housing Enabling Team Supporting the delivery of Affordable homes for communities in Wiltshire? An exciting development opportunity has arisen in our Housing Enabling Team, part of the Councils Major Projects Service. As a Principal Development Officer, working both independently and alongside others, you will play click apply for full job details
Apr 25, 2024
Seasonal
Temporary/Fixed term: 36 months Interview date: To be confirmed following shortlisting Housing Enabling Team Supporting the delivery of Affordable homes for communities in Wiltshire? An exciting development opportunity has arisen in our Housing Enabling Team, part of the Councils Major Projects Service. As a Principal Development Officer, working both independently and alongside others, you will play click apply for full job details
Job Title: Senior Planner - Policy Location: Congleton The Company: My client are the UK's most active and successful land promoter based in Congleton, Cheshire. As Senior Policy and Promotion Planner you will work within the Planning & Projects department promoting a variety of sites through the planning process by seeking residential led allocations through the development plan and/or identifying opportunities to progress sites by way of planning application. You will be in charge of your own portfolio of sites reporting to the Planning Manager/Planning Director and will also assist others within the department support sites through the development plan process up to and including at Examination in Public. The role will require an ability to think strategically and innovatively as you formulate and implement planning strategies for projects. You will also be expected to delegate effectively and in doing so help with the professional development of junior planners within the team. Your duties will include: Supporting the Planning Directors, Planning Mangers and Senior Project Managers as required, but also a wider brief on planning matters as requested by senior colleagues. Reviewing reports produced by external consultants, providing feedback and final sign off. Analysing Local Plan policies, evidence base documents and consultation material and their relationship with national planning policy and legal frameworks. Completing research to assist and implement innovative strategies for the promotion/allocation/planning application of sites. Producing well researched and presented reports and representations to assist in the promotion of sites and/or preparing reports to accompany the submission of planning applications, such as vision documents, housing needs assessments, sustainability, socio-economic and demographic studies. Appraisal of new site opportunities Attending meetings and interviews with prospective landowners and agents to help secure new sites for the business to then promote. Undertaking site visits and meetings with landowners, agents and local authority officers. Effective management of workload and keeping to task deadlines, this will require delegation of tasks. Carrying out public engagement, including formal consultation events where necessary. Assisting planners and graduate planners within your team with any queries they may have in a positive and constructive manner. Co-ordinating and inputting to complex planning research tasks. What My client can offer you? Competitive Salary Competitive Bonus Scheme Private Medical Insurance - Single Cover 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Apr 25, 2024
Full time
Job Title: Senior Planner - Policy Location: Congleton The Company: My client are the UK's most active and successful land promoter based in Congleton, Cheshire. As Senior Policy and Promotion Planner you will work within the Planning & Projects department promoting a variety of sites through the planning process by seeking residential led allocations through the development plan and/or identifying opportunities to progress sites by way of planning application. You will be in charge of your own portfolio of sites reporting to the Planning Manager/Planning Director and will also assist others within the department support sites through the development plan process up to and including at Examination in Public. The role will require an ability to think strategically and innovatively as you formulate and implement planning strategies for projects. You will also be expected to delegate effectively and in doing so help with the professional development of junior planners within the team. Your duties will include: Supporting the Planning Directors, Planning Mangers and Senior Project Managers as required, but also a wider brief on planning matters as requested by senior colleagues. Reviewing reports produced by external consultants, providing feedback and final sign off. Analysing Local Plan policies, evidence base documents and consultation material and their relationship with national planning policy and legal frameworks. Completing research to assist and implement innovative strategies for the promotion/allocation/planning application of sites. Producing well researched and presented reports and representations to assist in the promotion of sites and/or preparing reports to accompany the submission of planning applications, such as vision documents, housing needs assessments, sustainability, socio-economic and demographic studies. Appraisal of new site opportunities Attending meetings and interviews with prospective landowners and agents to help secure new sites for the business to then promote. Undertaking site visits and meetings with landowners, agents and local authority officers. Effective management of workload and keeping to task deadlines, this will require delegation of tasks. Carrying out public engagement, including formal consultation events where necessary. Assisting planners and graduate planners within your team with any queries they may have in a positive and constructive manner. Co-ordinating and inputting to complex planning research tasks. What My client can offer you? Competitive Salary Competitive Bonus Scheme Private Medical Insurance - Single Cover 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
One of our local authority clients are currently recruiting for a Senior Housing Management Services Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims. They will proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty. The role requires providing effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements. The role holder will maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours. They will ensure that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord. Duties and Responsibilities To undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators of abuse as needed, to analyse and evaluate information to provide a holistic assessment of risk and need. To assess and balance risk and protective factors within a legislative, best practice and policy framework. To communicate effectively with victims, their families where appropriate and perpetrators as needed, ensuring that their views are heard and recorded accurately To establish rapport and build a respectful, honest, and safe relationship with victims, their families where appropriate and perpetrators as needed Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk. Undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators to provide a holistic assessment of risk and need. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators. To ensure assessments include views from other agencies as part of undertaking a holistic analysis of needs/risks of victims and perpetrators To ensure good communication and liaison with other agency professionals To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood. To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Apr 25, 2024
Seasonal
One of our local authority clients are currently recruiting for a Senior Housing Management Services Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims. They will proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty. The role requires providing effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements. The role holder will maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours. They will ensure that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord. Duties and Responsibilities To undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators of abuse as needed, to analyse and evaluate information to provide a holistic assessment of risk and need. To assess and balance risk and protective factors within a legislative, best practice and policy framework. To communicate effectively with victims, their families where appropriate and perpetrators as needed, ensuring that their views are heard and recorded accurately To establish rapport and build a respectful, honest, and safe relationship with victims, their families where appropriate and perpetrators as needed Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk. Undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators to provide a holistic assessment of risk and need. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators. To ensure assessments include views from other agencies as part of undertaking a holistic analysis of needs/risks of victims and perpetrators To ensure good communication and liaison with other agency professionals To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood. To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.