Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Audit Quality Support Team (AQST) delivers the foundations for audit quality in the form of methodology, policies, reviews, coaching support, procedures, templates, guidance, and training. AQST plays a vital role in supporting our audit practice. It forms part of the firm's system of quality management; is responsible for designing methodologies and tools that ensure compliance with auditing and ethical standards and other requirements applicable to audit and assurance engagements; and supports the audit service line in its delivery of engagements that comply with the firm's methodologies and related risk management policies and procedures. About the role Support AQST Senior Manager and AQST Director on the delivery of audit methodology projects for insurance sector, and the development of audit guidance, tools, templates, and training by preparing a first draft of the documents. Supporting AQST Senior Manager and AQST Director on in-flight reviews on a number of insurance clients in AQR scope. Preparing initial analysis and draft response to technical consultations from the insurance sector audit service line on the application of the firm's audit methodology. Preparing initial analysis and draft response to ad hoc queries from the insurance sector audit service line on methodology related matters. Support AQST Senior Manager and AQST Director on preparation and update master packs including insurance sector specific packs for the audit software. Building strong working relationships with insurance audit teams. Together with AQST Senior Manager and AQST Director assist the Audit Learning and Development Team in reviews of technical training content, adjusting general content to the insurance sector, delivery of technical audit trainings including insurance specific trainings. Assess and produce high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements. Work with the Audit Quality Support Team on ad hoc non-sector specific projects. Assist the Audit Quality Directors and the Head of Audit Quality in providing support and guidance to the insurance teams. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Insurance sector audit experience, including general insurance, life insurance, Lloyd's syndicates and Solvency II. Extensive working knowledge of external audits, in particular audits of listed/PIE/regulated entities. IFRS 17 knowledge and experience is highly desirable, but not essential. Strong practical and theoretical knowledge of UK auditing, ethical, and accounting standards, including IFRS and a good knowledge of UK company law and requirements. A passion for quality and helping audit teams to develop their knowledge and audit and assurance skills. Ability and willingness to challenge and influence more senior individuals and peers. Ability to work independently, manage multiple work commitments, and to meet targets and deadlines. Experience of identifying issues through sound analysis and application of commercial acumen. Experience of performing 'hot' or 'cold' audit file reviews is desirable, but not essential. Experience of developing new initiatives and methodologies is desirable, but not essential. Comfortable managing complex projects, and not afraid to roll up their sleeves to get things done. Behaviours consistent with Mazars values, a positive individual who can demonstrate they are truly a team player. About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Please click on the link here to apply
Mar 29, 2024
Full time
Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Audit Quality Support Team (AQST) delivers the foundations for audit quality in the form of methodology, policies, reviews, coaching support, procedures, templates, guidance, and training. AQST plays a vital role in supporting our audit practice. It forms part of the firm's system of quality management; is responsible for designing methodologies and tools that ensure compliance with auditing and ethical standards and other requirements applicable to audit and assurance engagements; and supports the audit service line in its delivery of engagements that comply with the firm's methodologies and related risk management policies and procedures. About the role Support AQST Senior Manager and AQST Director on the delivery of audit methodology projects for insurance sector, and the development of audit guidance, tools, templates, and training by preparing a first draft of the documents. Supporting AQST Senior Manager and AQST Director on in-flight reviews on a number of insurance clients in AQR scope. Preparing initial analysis and draft response to technical consultations from the insurance sector audit service line on the application of the firm's audit methodology. Preparing initial analysis and draft response to ad hoc queries from the insurance sector audit service line on methodology related matters. Support AQST Senior Manager and AQST Director on preparation and update master packs including insurance sector specific packs for the audit software. Building strong working relationships with insurance audit teams. Together with AQST Senior Manager and AQST Director assist the Audit Learning and Development Team in reviews of technical training content, adjusting general content to the insurance sector, delivery of technical audit trainings including insurance specific trainings. Assess and produce high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements. Work with the Audit Quality Support Team on ad hoc non-sector specific projects. Assist the Audit Quality Directors and the Head of Audit Quality in providing support and guidance to the insurance teams. What are we looking for? ACA / CA / ACCA (or equivalent) qualification. Insurance sector audit experience, including general insurance, life insurance, Lloyd's syndicates and Solvency II. Extensive working knowledge of external audits, in particular audits of listed/PIE/regulated entities. IFRS 17 knowledge and experience is highly desirable, but not essential. Strong practical and theoretical knowledge of UK auditing, ethical, and accounting standards, including IFRS and a good knowledge of UK company law and requirements. A passion for quality and helping audit teams to develop their knowledge and audit and assurance skills. Ability and willingness to challenge and influence more senior individuals and peers. Ability to work independently, manage multiple work commitments, and to meet targets and deadlines. Experience of identifying issues through sound analysis and application of commercial acumen. Experience of performing 'hot' or 'cold' audit file reviews is desirable, but not essential. Experience of developing new initiatives and methodologies is desirable, but not essential. Comfortable managing complex projects, and not afraid to roll up their sleeves to get things done. Behaviours consistent with Mazars values, a positive individual who can demonstrate they are truly a team player. About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Please click on the link here to apply
Pure Staff Ltd are currently recruiting for a Customer Service Advisor role working within the Admin and Secretarial sector for our fantastic client based in Wiltshire This client is very well known in the area and the sector they operate out of and is looking for an experienced Customer Service Advisor to join their expanding team. The day-to-day duties for this Customer Service Advisor role include - Sales Calls. Liaising with internal divisions and updating them accordingly. General administrative duties. Answering phone calls Previous administrator experience is required for this role. Even more beneficial if previously worked in customer service & sales-based roles. Hours of work for this Customer Service Advisor are as follows: 0830 - 17:00 Monday - Friday Pay for this position is: 11 per hour on all hours worked. Benefits of this role include: 28 days per annum annual leave (pro rata) Weekly pay and payslips viewable through an online portal Local agency with experienced consultants who are here to help you. Auto-rolled Pension Scheme (After 12 Weeks Worked) Following a successful interview for the Customer Service Advisor role the start date would be as soon as possible! This Customer Service Advisor role is temporary position. To register your interest in this Admin and Secretarial opportunity in Wiltshire. Click Apply now! Alternatively, please call the Industrial Division on (phone number removed)
Mar 29, 2024
Seasonal
Pure Staff Ltd are currently recruiting for a Customer Service Advisor role working within the Admin and Secretarial sector for our fantastic client based in Wiltshire This client is very well known in the area and the sector they operate out of and is looking for an experienced Customer Service Advisor to join their expanding team. The day-to-day duties for this Customer Service Advisor role include - Sales Calls. Liaising with internal divisions and updating them accordingly. General administrative duties. Answering phone calls Previous administrator experience is required for this role. Even more beneficial if previously worked in customer service & sales-based roles. Hours of work for this Customer Service Advisor are as follows: 0830 - 17:00 Monday - Friday Pay for this position is: 11 per hour on all hours worked. Benefits of this role include: 28 days per annum annual leave (pro rata) Weekly pay and payslips viewable through an online portal Local agency with experienced consultants who are here to help you. Auto-rolled Pension Scheme (After 12 Weeks Worked) Following a successful interview for the Customer Service Advisor role the start date would be as soon as possible! This Customer Service Advisor role is temporary position. To register your interest in this Admin and Secretarial opportunity in Wiltshire. Click Apply now! Alternatively, please call the Industrial Division on (phone number removed)
Knight Frank is looking to hire a Head of Employee Relations to join our Human Resources Team based at 55 Baker Street. This is a key role to join our growing Human Resources team, enhancing our people's lives and environments. We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank Role The Head of Employee Relations will be responsible for leading the employee relations function within the organisation. This includes developing, implementing and maintaining employee relations strategies, policies, and procedures, as well as managing a team of Employee Relations Advisors. Responsibilities Develop, implement and maintain inclusive employee relations strategies, policies, and procedures aligned with an employee centred culture and which support the organisation's values, goals and objectives. Lead and manage a team of Employee Relations Advisors, providing guidance, support and opportunities for development. Provide expert advice and guidance to senior management on complex employee relations issues and matters such as performance management, RIF, compliance, policy and practice as required. Track and report on employee relations activity, including identification of key themes. Monitor trends in employee relations and employment law, and ensure that the organisation's policies, procedures and templates are kept up to date and compliant. Manage the resolution of complex employee relations cases, including investigation, disciplinary, grievance, capability and employment tribunal cases. Act as the internal contact for employment law queries and own the relationship and liaison with external legal advisors. Collaborate with HR Business Partners and Centres of Excellence to provide an employee relations viewpoint where required, to support the development and delivery of people initiatives and the wider people strategy. Key Experience Required Level 5 CIPD qualification desirable Extensive experience in employee relations, including the development and implementation of employee relations strategies, policies, and procedures. In-depth knowledge of employment law and best practice. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs.
Mar 29, 2024
Full time
Knight Frank is looking to hire a Head of Employee Relations to join our Human Resources Team based at 55 Baker Street. This is a key role to join our growing Human Resources team, enhancing our people's lives and environments. We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank Role The Head of Employee Relations will be responsible for leading the employee relations function within the organisation. This includes developing, implementing and maintaining employee relations strategies, policies, and procedures, as well as managing a team of Employee Relations Advisors. Responsibilities Develop, implement and maintain inclusive employee relations strategies, policies, and procedures aligned with an employee centred culture and which support the organisation's values, goals and objectives. Lead and manage a team of Employee Relations Advisors, providing guidance, support and opportunities for development. Provide expert advice and guidance to senior management on complex employee relations issues and matters such as performance management, RIF, compliance, policy and practice as required. Track and report on employee relations activity, including identification of key themes. Monitor trends in employee relations and employment law, and ensure that the organisation's policies, procedures and templates are kept up to date and compliant. Manage the resolution of complex employee relations cases, including investigation, disciplinary, grievance, capability and employment tribunal cases. Act as the internal contact for employment law queries and own the relationship and liaison with external legal advisors. Collaborate with HR Business Partners and Centres of Excellence to provide an employee relations viewpoint where required, to support the development and delivery of people initiatives and the wider people strategy. Key Experience Required Level 5 CIPD qualification desirable Extensive experience in employee relations, including the development and implementation of employee relations strategies, policies, and procedures. In-depth knowledge of employment law and best practice. Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs.
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
Are you a motivated and friendly individual with excellent organisational skills? Do you thrive in a fast-paced and dynamic environment? We have a fantastic opportunity for a Temporary Receptionist / Office Assistant to join our client's thriving business advisory firm based in the heart of London. Our client is an award-winning organisation that provides restructuring and recovery services to a wide range of clients. As a Receptionist / Office Assistant, you will play a crucial role in supporting the Assistant Office Manager with day-to-day business management and administration tasks. You will be the first point of contact for all visitors, phone calls, and deliveries, ensuring a warm and professional welcome. Your exceptional multitasking ability will come into play as you maintain office supplies, prepare meeting rooms, and assist with various ad hoc tasks. Key responsibilities: Greet and assist visitors with a friendly and professional manner Manage incoming calls and direct them to the appropriate person Ensure the office and meeting rooms are tidy and presentable Order and organise office supplies, ensuring efficient stock levels Coordinate and set up meetings, including arranging refreshments Sort and distribute incoming mail and packages Maintain accurate and up-to-date office databases Provide general administrative support to the team To excel in this role, you will need to have strong communication skills, a positive attitude, and the ability to work well under pressure. You should be proactive, detail-oriented, and confident in managing a wide range of responsibilities. Previous experience in a similar role is preferred but not essential. This is a temporary position starting on Monday 11th March 2024 ongoing The hourly rate is 14.00 per hour. You will have the opportunity to work full-time, Monday to Friday, contributing to the smooth running of the organisation. If you are looking for an exciting and varied receptionist role within a successful business advisory firm, apply now! Join our client's team and be part of their continued success. Please note that only shortlisted candidates will be contacted. Please email your CV to: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that provides needs-based support and a place of safety for all women and children experiencing and at risk of gender-based violence. They work alongside survivors to create change, raising awareness of the causes and consequences of violence against women and girls and work in partnership with others to prevent gender-based violence and promote equality. The Opportunity: An exciting job opportunity has arisen for an Adult Support Services Team Manager for this full-time, permanent role. We are looking for someone who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and wants to fight alongside those who may not have a voice. You will manage and develop a team of specialist support professionals within the organisation's Adult Support Team, to provide a high-quality frontline service to women, children and young people experiencing issues of VAWDASV. Main Duties: Responsible for oversight of a variety of projects across the services Manage a multi-faceted team of Independent Personal Advisors (IPA's)and Independent Domestic Violence Advocates (IDVA's) through promoting and supporting effective team working Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions. Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times. Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc. Support service users and advocate internally and externally using a trauma informed holistic approach Work effectively in partnership with statutory and non- statutory agencies Specific Responsibilities: Responsible for the day to day running of the Adult Support Team Ensure all referrals are processed and contacted within a timely manner Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities. Liaising with the Multi Agencies such as MARAC, DACC MASH Hub Act as point of contact for all partner agencies. Ensuring weekly cover at the SDVC court by a designated IPA To proactively manage and delegate workloads To be responsible for IPA's delivering regular 1:1 and telephone support. To support the Therapeutic Services Manager by ensuring proactive referrals are made. To develop a wide range of specialist surgeries to enhance the OSS profile. Working Patterns The post-holder is expected to work flexibly between Monday to Friday. This post may involve working some weekends and bank holidays to ensure cover across the city is maintained. The duty manager on-call service provides support, advice and guidance to staff as third tier and is participated in on a rota basis. General Responsibilities: Attend meetings as necessary. Take responsibility for team rotas, monitor absence, plan and arrange short term/ emergency cover/annual and sick leave. Participate in the Duty Manager on-call rota. Deliver internal & external training where required To maintain anti-oppressive and anti-discriminatory work practices. Essential Requirements: Leadership and Management skills - demonstrating line management experience Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload Good knowledge and understanding of strategic leadership Have a good understanding of domestic abuse including the impact of domestic abuse on women and children and knowledge of regulatory standards. Have strong crisis management skills and the ability to deal with stressful and difficult situations Be available to participate in the on-call service What you get in return: Generous Annual Leave Package Totalling 33 Days (Inclusive of Bank Holidays) Pension Life Assurance Employee Assistance Program - supports your health and wellbeing at home and work Flexi Working Paid Company Sick Pay & Emergency Dependent Leave Living Wage Employer Bike to work scheme, among other benefits If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment on (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Post open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. This role is subject to an enhanced DBS check. We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment.
Mar 29, 2024
Full time
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that provides needs-based support and a place of safety for all women and children experiencing and at risk of gender-based violence. They work alongside survivors to create change, raising awareness of the causes and consequences of violence against women and girls and work in partnership with others to prevent gender-based violence and promote equality. The Opportunity: An exciting job opportunity has arisen for an Adult Support Services Team Manager for this full-time, permanent role. We are looking for someone who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and wants to fight alongside those who may not have a voice. You will manage and develop a team of specialist support professionals within the organisation's Adult Support Team, to provide a high-quality frontline service to women, children and young people experiencing issues of VAWDASV. Main Duties: Responsible for oversight of a variety of projects across the services Manage a multi-faceted team of Independent Personal Advisors (IPA's)and Independent Domestic Violence Advocates (IDVA's) through promoting and supporting effective team working Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions. Work closely with the other Team Managers, Services Manager and Director to ensure quality of service at all times. Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc. Support service users and advocate internally and externally using a trauma informed holistic approach Work effectively in partnership with statutory and non- statutory agencies Specific Responsibilities: Responsible for the day to day running of the Adult Support Team Ensure all referrals are processed and contacted within a timely manner Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities. Liaising with the Multi Agencies such as MARAC, DACC MASH Hub Act as point of contact for all partner agencies. Ensuring weekly cover at the SDVC court by a designated IPA To proactively manage and delegate workloads To be responsible for IPA's delivering regular 1:1 and telephone support. To support the Therapeutic Services Manager by ensuring proactive referrals are made. To develop a wide range of specialist surgeries to enhance the OSS profile. Working Patterns The post-holder is expected to work flexibly between Monday to Friday. This post may involve working some weekends and bank holidays to ensure cover across the city is maintained. The duty manager on-call service provides support, advice and guidance to staff as third tier and is participated in on a rota basis. General Responsibilities: Attend meetings as necessary. Take responsibility for team rotas, monitor absence, plan and arrange short term/ emergency cover/annual and sick leave. Participate in the Duty Manager on-call rota. Deliver internal & external training where required To maintain anti-oppressive and anti-discriminatory work practices. Essential Requirements: Leadership and Management skills - demonstrating line management experience Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload Good knowledge and understanding of strategic leadership Have a good understanding of domestic abuse including the impact of domestic abuse on women and children and knowledge of regulatory standards. Have strong crisis management skills and the ability to deal with stressful and difficult situations Be available to participate in the on-call service What you get in return: Generous Annual Leave Package Totalling 33 Days (Inclusive of Bank Holidays) Pension Life Assurance Employee Assistance Program - supports your health and wellbeing at home and work Flexi Working Paid Company Sick Pay & Emergency Dependent Leave Living Wage Employer Bike to work scheme, among other benefits If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment on (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Post open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. This role is subject to an enhanced DBS check. We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment.
Logistics People are looking for a Customer Service Advisor to join our team. Location: Sherburn Working Hours: Monday - Friday 07:00 - 15:00 Sunday - Thursday 18:00 - 02:00 Pay rate: £10.72 - £11.22 P/hr Logistics People are currently recruiting a Customer Service Advisor to join our Team in Sherburn, based at our Great Bear Site. What does working as a Customer Service Advisor for Logistics People involve? Answer and direct phone calls, taking accurate messages and forwarding calls as necessary. Prepare and maintain office documents, reports and spreadsheets. Greet and welcome visitors, clients, and employees in a professional and courteous manner. Maintain a clean and organised reception area. Manage incoming and outgoing mail and packages. Monitor and distribute emails. Monitor and ensure the security by controlling access and issuing visitor badges. What are the benefits of working for Logistics People? 24/7 on-site support Career progression opportunities Temp to Perm opportunities Long term work Modern Facilities Immediate Starts Great Rates Of Pay DON T BE SHY APPLY SUBMIT YOUR APPLICATION TODAY
Mar 29, 2024
Seasonal
Logistics People are looking for a Customer Service Advisor to join our team. Location: Sherburn Working Hours: Monday - Friday 07:00 - 15:00 Sunday - Thursday 18:00 - 02:00 Pay rate: £10.72 - £11.22 P/hr Logistics People are currently recruiting a Customer Service Advisor to join our Team in Sherburn, based at our Great Bear Site. What does working as a Customer Service Advisor for Logistics People involve? Answer and direct phone calls, taking accurate messages and forwarding calls as necessary. Prepare and maintain office documents, reports and spreadsheets. Greet and welcome visitors, clients, and employees in a professional and courteous manner. Maintain a clean and organised reception area. Manage incoming and outgoing mail and packages. Monitor and distribute emails. Monitor and ensure the security by controlling access and issuing visitor badges. What are the benefits of working for Logistics People? 24/7 on-site support Career progression opportunities Temp to Perm opportunities Long term work Modern Facilities Immediate Starts Great Rates Of Pay DON T BE SHY APPLY SUBMIT YOUR APPLICATION TODAY
Position: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: 24,000 per annum +£2k discretionary annual bonus (paid quarterly) Contract: Permanent, Full-Time, Monday - Friday / Part-remote up-to 2 days in office - when successfully pass 3 month probation period / 37.5 Hours per week Utility Service Advisor: Do you have excellent customer service and administration skills? Maybe you have some experience of the Energy or Utility markets? Although this is not essential. Are you able to multi-task and have excellent attention to detail? Do you possess strong numeracy, problem solving and analytical skills? Are you familiar with Microsoft Excel? Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you? Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you? If you answer 'YES to some of the above, then please don t delay and get in touch with the smart10 team today Job Role: Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills. Principle Responsibilities: Manage utility customer service queries to resolution within agreed timescales Resolve utility queries with varying levels of complexity Co-ordinate changes of tenancy Build strong relationships with utility suppliers and internal customers Confirm contract information with suppliers Validate invoices Issue utility contract terminations Resolve any objections that may arise due to supplier changes Participate in any adhoc tasks or projects that may arise Keep up to date with industry changes and update internally Update internal systems accurately with query notes and contract information Requirements Highly customer focused with strong numeracy, problem solving and analytical skills Strong organisational, multi-tasking, prioritisation and attention to detail skills Assertive, determined and self-motivated with a curious mind A natural team player with a desire to ensure team targets are always met Deadline driven Clear and concise written and spoken communication skills Excel proficient A willingness to adapt, be flexible and continuously improve existing processes A thirst for knowledge and keenness to develop through own resourcefulness A 'can do attitude capable of challenging what they re being told by suppliers Advantageous Understanding of the Energy Market Utility customer service experience The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above. Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Mar 29, 2024
Full time
Position: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: 24,000 per annum +£2k discretionary annual bonus (paid quarterly) Contract: Permanent, Full-Time, Monday - Friday / Part-remote up-to 2 days in office - when successfully pass 3 month probation period / 37.5 Hours per week Utility Service Advisor: Do you have excellent customer service and administration skills? Maybe you have some experience of the Energy or Utility markets? Although this is not essential. Are you able to multi-task and have excellent attention to detail? Do you possess strong numeracy, problem solving and analytical skills? Are you familiar with Microsoft Excel? Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you? Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you? If you answer 'YES to some of the above, then please don t delay and get in touch with the smart10 team today Job Role: Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills. Principle Responsibilities: Manage utility customer service queries to resolution within agreed timescales Resolve utility queries with varying levels of complexity Co-ordinate changes of tenancy Build strong relationships with utility suppliers and internal customers Confirm contract information with suppliers Validate invoices Issue utility contract terminations Resolve any objections that may arise due to supplier changes Participate in any adhoc tasks or projects that may arise Keep up to date with industry changes and update internally Update internal systems accurately with query notes and contract information Requirements Highly customer focused with strong numeracy, problem solving and analytical skills Strong organisational, multi-tasking, prioritisation and attention to detail skills Assertive, determined and self-motivated with a curious mind A natural team player with a desire to ensure team targets are always met Deadline driven Clear and concise written and spoken communication skills Excel proficient A willingness to adapt, be flexible and continuously improve existing processes A thirst for knowledge and keenness to develop through own resourcefulness A 'can do attitude capable of challenging what they re being told by suppliers Advantageous Understanding of the Energy Market Utility customer service experience The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above. Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
REPAIRS CUSTOMER SERVICE ADVISOR 14.50PHR UMBRELLA RATE 3 MONTHS TEMP TO PERM CONTRACT OFFICE BASED IN NORWICH Please apply if you have worked in a housing or council setting before or if you have worked within repairs maintenance. Role purpose: Provide a responsive, customer-focused service to all contacts made by telephone, by the portal and by other systems. To contribute to a high level of customer satisfaction, as part of the customer service strategy. Key Responsibilities: Evaluate the urgency and nature of repair requests, determining appropriate responses and scheduling Provide first-class customer service, answering enquiries via email, phone, and in-person with excellent communication skills Ensure accurate diagnosis of repair jobs, guiding residents step-by-step to achieve "first-time fixes" Skillfully operate a range of IT systems to resolve enquiries promptly Deal with stage 0 complaints, aiming to resolve issues at the first point of contact. Collaborate with the wider team to contribute to enhanced organizational performance. What You'll Need: Relevant training or experience in customer service, ideally in a social housing contact centre environment or repairs. Computer literate with the ability to work over multiple systems. Proven ability to handle a diverse range of customer enquiries with empathy and resilience. Strong problem-solving skills and the capacity to make sound decisions. Excellent written and verbal communication abilities, with a talent for clear, concise responses. Proficiency in using multiple computer systems and software packages. The ability to thrive in a fast-paced, pressurized setting while maintaining exceptional attention to detail. If you are a customer service professional with a passion for delivering outstanding experiences, we want to hear from you. Join our team and be central to our "right first time" approach, providing efficient frontline services that exceed expectations.
Mar 29, 2024
Contractor
REPAIRS CUSTOMER SERVICE ADVISOR 14.50PHR UMBRELLA RATE 3 MONTHS TEMP TO PERM CONTRACT OFFICE BASED IN NORWICH Please apply if you have worked in a housing or council setting before or if you have worked within repairs maintenance. Role purpose: Provide a responsive, customer-focused service to all contacts made by telephone, by the portal and by other systems. To contribute to a high level of customer satisfaction, as part of the customer service strategy. Key Responsibilities: Evaluate the urgency and nature of repair requests, determining appropriate responses and scheduling Provide first-class customer service, answering enquiries via email, phone, and in-person with excellent communication skills Ensure accurate diagnosis of repair jobs, guiding residents step-by-step to achieve "first-time fixes" Skillfully operate a range of IT systems to resolve enquiries promptly Deal with stage 0 complaints, aiming to resolve issues at the first point of contact. Collaborate with the wider team to contribute to enhanced organizational performance. What You'll Need: Relevant training or experience in customer service, ideally in a social housing contact centre environment or repairs. Computer literate with the ability to work over multiple systems. Proven ability to handle a diverse range of customer enquiries with empathy and resilience. Strong problem-solving skills and the capacity to make sound decisions. Excellent written and verbal communication abilities, with a talent for clear, concise responses. Proficiency in using multiple computer systems and software packages. The ability to thrive in a fast-paced, pressurized setting while maintaining exceptional attention to detail. If you are a customer service professional with a passion for delivering outstanding experiences, we want to hear from you. Join our team and be central to our "right first time" approach, providing efficient frontline services that exceed expectations.
Role: Temporary Legal EA / EA to CEO Are you an experienced EA with exceptional attention to detail and a passion for working within a fast-paced environment? Our client, a regulated financial services advisory business, is seeking a Temporary Legal EA to provide professional organisational and administrative support to their CEO. This is a fantastic opportunity to join a dynamic team and contribute to their ongoing success. Start date: Monday 11th March End date: Friday 22nd March Houlry rate: 25.64 per hour Responsibilities: Manage the CEO's email inbox and filing system Review and respond to a wide variety of legal documents related to live transactions Proactively manage to-do lists and project trackers Produce high-quality emails to external clients and counter parties Work closely with the CEO, providing briefs on upcoming commitments and preparing for meetings and tasks Perform general administrative duties such as calendar management and scheduling meetings Edit spreadsheets and presentations, including printing and binding for client meetings Maintain confidentiality when handling sensitive information and documents Research special legal topics as assigned Key Skills: 5 years of experience as a EA or PA - Legal PA experience is an advantage Experience within the Financial Services industry is preferable Excellent written and spoken English Proficiency in MS Outlook, Word, Excel, and PowerPoint Strong attention to detail and exceptional organisational skills Ability to professionally manage confidential and sensitive information Proactive and solution-oriented mindset Ability to work independently in a fast-paced environment Temporary Position Details: - Contract Type: Temporary - Start Date: March 11, 2024 - End Date: March 22, 2024 - Working Pattern: Full-time Benefits: Holiday pay included Discretionary performance bonus Salary: 37,000- 50,000.00 per year If you thrive in a fast-paced environment and possess the necessary skills and experience, we would love to hear from you. Don't miss out on this exciting opportunity with our client. Please email your CV directly to me at: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
Role: Temporary Legal EA / EA to CEO Are you an experienced EA with exceptional attention to detail and a passion for working within a fast-paced environment? Our client, a regulated financial services advisory business, is seeking a Temporary Legal EA to provide professional organisational and administrative support to their CEO. This is a fantastic opportunity to join a dynamic team and contribute to their ongoing success. Start date: Monday 11th March End date: Friday 22nd March Houlry rate: 25.64 per hour Responsibilities: Manage the CEO's email inbox and filing system Review and respond to a wide variety of legal documents related to live transactions Proactively manage to-do lists and project trackers Produce high-quality emails to external clients and counter parties Work closely with the CEO, providing briefs on upcoming commitments and preparing for meetings and tasks Perform general administrative duties such as calendar management and scheduling meetings Edit spreadsheets and presentations, including printing and binding for client meetings Maintain confidentiality when handling sensitive information and documents Research special legal topics as assigned Key Skills: 5 years of experience as a EA or PA - Legal PA experience is an advantage Experience within the Financial Services industry is preferable Excellent written and spoken English Proficiency in MS Outlook, Word, Excel, and PowerPoint Strong attention to detail and exceptional organisational skills Ability to professionally manage confidential and sensitive information Proactive and solution-oriented mindset Ability to work independently in a fast-paced environment Temporary Position Details: - Contract Type: Temporary - Start Date: March 11, 2024 - End Date: March 22, 2024 - Working Pattern: Full-time Benefits: Holiday pay included Discretionary performance bonus Salary: 37,000- 50,000.00 per year If you thrive in a fast-paced environment and possess the necessary skills and experience, we would love to hear from you. Don't miss out on this exciting opportunity with our client. Please email your CV directly to me at: (url removed) Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client, well known within financial services, are seeking call centre advisors to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Our client, well known within financial services, are seeking call centre advisors to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client, well known within financial services, are seeking call handlers to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Our client, well known within financial services, are seeking call handlers to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Position: Customer Service Adviser Salary: 12.50 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon - Fri Work type: Temporary - Maternity Cover We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs. Customer Service Adviser Responsibilities: - Handle large volumes of incoming calls related to repair requests - Diagnose and assess the nature of repairs based on customer descriptions - Provide clear and concise information to customers regarding repair timelines and processes - Document and maintain detailed records of customer interactions - Follow established protocols for handling different types of repair inquiries - Uphold a high standard of customer service throughout all interactions - Assist in the continuous improvement of call handling and repair processes Customer Service Adviser Experience Required: - Customer Service experience, preferably in in a call centre / handler role. - Proven track record of delivering excellent customer service - Strong problem-solving skills and experience in diagnosing repairs - Excellent communication skills, both verbal and written - 5 years' worth of referencing from previous employers Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. First Recruitment Services is acting as an Employment Business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 29, 2024
Seasonal
Position: Customer Service Adviser Salary: 12.50 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon - Fri Work type: Temporary - Maternity Cover We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs. Customer Service Adviser Responsibilities: - Handle large volumes of incoming calls related to repair requests - Diagnose and assess the nature of repairs based on customer descriptions - Provide clear and concise information to customers regarding repair timelines and processes - Document and maintain detailed records of customer interactions - Follow established protocols for handling different types of repair inquiries - Uphold a high standard of customer service throughout all interactions - Assist in the continuous improvement of call handling and repair processes Customer Service Adviser Experience Required: - Customer Service experience, preferably in in a call centre / handler role. - Proven track record of delivering excellent customer service - Strong problem-solving skills and experience in diagnosing repairs - Excellent communication skills, both verbal and written - 5 years' worth of referencing from previous employers Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. First Recruitment Services is acting as an Employment Business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Job Title: Customer Service Advisor Salary: Up to £24,000 per annum Location: St Albans Contract: Permanent Hours: Monday to Friday 09:00 - 17:30pm (37.5 hours per week) COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for over twenty years they boast a list of well-known clients who you would be working closely with. SKILLS REQUIRED Excellent customer service skills Excellent communications skills both written and verbal Strong attention to detail Ability to work well under pressure and enjoy being in a fast paced environment Competent with MS packages, mainly Word and Excel Experience working in the Financial Services Industry. RESPONSIBILITIES - Provided a superb service to your clients - mainly via telephone correspondence -Deal with a high volume of incoming queries. -Resolve customer complaints and escalate where necessary. -Run through security questions with all clients. - Compile reports for Team Leader. - Make amendments to policies and ensure new client information Is kept up to date. - Ensuring you are compliant at all times and adhere to all security measures. COMPANY BENEFITS On site parking provided 20 days' annual leave plus bank holiday (increase per year of service) Life Assurance Company pension scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Mar 28, 2024
Full time
Job Title: Customer Service Advisor Salary: Up to £24,000 per annum Location: St Albans Contract: Permanent Hours: Monday to Friday 09:00 - 17:30pm (37.5 hours per week) COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for over twenty years they boast a list of well-known clients who you would be working closely with. SKILLS REQUIRED Excellent customer service skills Excellent communications skills both written and verbal Strong attention to detail Ability to work well under pressure and enjoy being in a fast paced environment Competent with MS packages, mainly Word and Excel Experience working in the Financial Services Industry. RESPONSIBILITIES - Provided a superb service to your clients - mainly via telephone correspondence -Deal with a high volume of incoming queries. -Resolve customer complaints and escalate where necessary. -Run through security questions with all clients. - Compile reports for Team Leader. - Make amendments to policies and ensure new client information Is kept up to date. - Ensuring you are compliant at all times and adhere to all security measures. COMPANY BENEFITS On site parking provided 20 days' annual leave plus bank holiday (increase per year of service) Life Assurance Company pension scheme Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and collaborative work environment? This company located in Marlow, is on the lookout for an enthusiastic and organised Customer Service Representative to join their team! About the Role: As a Customer Service Representative, you'll be the friendly face (or voice) representing our brand, ensuring our valued clients receive top-notch service. Your responsibilities will include: - Providing outstanding customer service, addressing inquiries and concerns promptly and professionally. - Managing day-to-day customer needs, ensuring their satisfaction with our services. - Efficiently and accurately processing and booking customer jobs. - Overseeing all aspects of assigned jobs, ensuring they meet our high-quality standards. - Maintaining and updating internal systems with relevant customer information. What We Offer: - A supportive and collaborative work environment where your contributions are valued. - Comprehensive training to equip you with the skills and knowledge needed to excel in your role. - Competitive salary and benefits package, with the opportunity for growth and advancement. - Regular working hours: Monday to Friday, 9:00 AM to 4:30 PM, providing a healthy work-life balance. If you possess the following qualities, we'd love to hear from you: - A genuine passion for delivering excellent customer service and exceeding customer expectations. - Strong organisational skills and a meticulous eye for detail to ensure tasks are completed accurately and efficiently. - A team player with a positive attitude, eager to collaborate and contribute to our success. - Proficiency in computer usage and a willingness to learn new software applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and collaborative work environment? This company located in Marlow, is on the lookout for an enthusiastic and organised Customer Service Representative to join their team! About the Role: As a Customer Service Representative, you'll be the friendly face (or voice) representing our brand, ensuring our valued clients receive top-notch service. Your responsibilities will include: - Providing outstanding customer service, addressing inquiries and concerns promptly and professionally. - Managing day-to-day customer needs, ensuring their satisfaction with our services. - Efficiently and accurately processing and booking customer jobs. - Overseeing all aspects of assigned jobs, ensuring they meet our high-quality standards. - Maintaining and updating internal systems with relevant customer information. What We Offer: - A supportive and collaborative work environment where your contributions are valued. - Comprehensive training to equip you with the skills and knowledge needed to excel in your role. - Competitive salary and benefits package, with the opportunity for growth and advancement. - Regular working hours: Monday to Friday, 9:00 AM to 4:30 PM, providing a healthy work-life balance. If you possess the following qualities, we'd love to hear from you: - A genuine passion for delivering excellent customer service and exceeding customer expectations. - Strong organisational skills and a meticulous eye for detail to ensure tasks are completed accurately and efficiently. - A team player with a positive attitude, eager to collaborate and contribute to our success. - Proficiency in computer usage and a willingness to learn new software applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Major Recruitment Oldbury
Smethwick, West Midlands
Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months. You must have an enhanced DBS in order to apply or this role Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible. Duties and Tasks will include; To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults. To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service. On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment. Candidates welcome to apply must have; Customer service experience 2 years + Experience with dealing enquires of a sensitive and confidential nature Relatable experience of adult social care Excellent and patient phone manner able to start immediately and willing to commit to a long term temporary contract INDLS
Mar 28, 2024
Seasonal
Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months. You must have an enhanced DBS in order to apply or this role Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible. Duties and Tasks will include; To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults. To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service. On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment. Candidates welcome to apply must have; Customer service experience 2 years + Experience with dealing enquires of a sensitive and confidential nature Relatable experience of adult social care Excellent and patient phone manner able to start immediately and willing to commit to a long term temporary contract INDLS
We are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in a rural location, therefore own transport is essential. They are seeking exceptional people to join their team in a professional and friendly working environment. You will be providing support, handling a high volume of enquiries via online chat, text, e-mail and phone whilst delivering exceptional Customer Service. You'll be a natural communicator who prides themselves on their Customer Service skills, thrives on engaging with customers in helping to resolve any issues. Experience gained in customer service and possess a true 'can-do' attitude and strong work ethic? Seeking an opportunity within a friendly office environment? Plenty of initiative, tech savvy and good problem solver. Ambitious to join an exciting, well-respected and thriving organisation? This could be the role you're seeking! Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for their valued customers. If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP Interested to find out more? Please respond without delay to be considered for this role. Plum Personnel provides recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed) or (url removed)
Mar 28, 2024
Full time
We are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in a rural location, therefore own transport is essential. They are seeking exceptional people to join their team in a professional and friendly working environment. You will be providing support, handling a high volume of enquiries via online chat, text, e-mail and phone whilst delivering exceptional Customer Service. You'll be a natural communicator who prides themselves on their Customer Service skills, thrives on engaging with customers in helping to resolve any issues. Experience gained in customer service and possess a true 'can-do' attitude and strong work ethic? Seeking an opportunity within a friendly office environment? Plenty of initiative, tech savvy and good problem solver. Ambitious to join an exciting, well-respected and thriving organisation? This could be the role you're seeking! Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for their valued customers. If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP Interested to find out more? Please respond without delay to be considered for this role. Plum Personnel provides recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed) or (url removed)
Customer Service Advisor Bradford Start date - 22nd April How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need? Our client is offering the opportunity to join their business on a temporary contract with the view to going permanent. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you! The Opportunity? You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times. The key details! 130 per day 6-month contract Opportunity to convert to Permanent staff Hybrid working, 2 days a week in the office. Office based in Bradford city centre. Working 9am to 6pm, 5 days a week, Monday to Saturday. ASAP Start date! What you will be doing? Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams Showing great personal resilience in the face of challenging customer situations to deliver great outcomes Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development What we ask from you? Exceptional listening and communication skills with the ability to show empathy in a customer situation Experience of working within a customer services role, previous contact centre experience is highly valuable. Strong teamwork ethic and highly motivated. A real desire to go above-and-beyond for customers Effective team working skills with a flexible, can-do approach to work Ability to grow, adapt and change accommodating business needs and priorities Training There will be five weeks of training. The first 2 weeks training will be Monday - Friday on Hybrid basis, 2 days a week in the office. All training will be hybrid for 2 weeks then 3 weeks of Grad Bay - these 3 weeks must be on site for additional support from the team. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Mar 28, 2024
Seasonal
Customer Service Advisor Bradford Start date - 22nd April How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need? Our client is offering the opportunity to join their business on a temporary contract with the view to going permanent. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you! The Opportunity? You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times. The key details! 130 per day 6-month contract Opportunity to convert to Permanent staff Hybrid working, 2 days a week in the office. Office based in Bradford city centre. Working 9am to 6pm, 5 days a week, Monday to Saturday. ASAP Start date! What you will be doing? Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams Showing great personal resilience in the face of challenging customer situations to deliver great outcomes Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development What we ask from you? Exceptional listening and communication skills with the ability to show empathy in a customer situation Experience of working within a customer services role, previous contact centre experience is highly valuable. Strong teamwork ethic and highly motivated. A real desire to go above-and-beyond for customers Effective team working skills with a flexible, can-do approach to work Ability to grow, adapt and change accommodating business needs and priorities Training There will be five weeks of training. The first 2 weeks training will be Monday - Friday on Hybrid basis, 2 days a week in the office. All training will be hybrid for 2 weeks then 3 weeks of Grad Bay - these 3 weeks must be on site for additional support from the team. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Adecco are proud to be working with a very well established multi-national business in Redditch who have a prestigious history and are looking for an outstanding Customer Care enthusiast to join their friendly team. This is a phenomenal opportunity for anyone looking to further develop their skills and career within customer service. Being great advocates of employee development, this role has become available due to an internal promotion. The Role The position of Customer Care Specialist is crucial to the smooth running of the business. Interacting directly with customers at all stages of the business relationship, the variety of the tasks performed can make or break the relationship with our customer. The customer care specialist is the first contact with the customer. You will monitor and steer case handling, putting the customer at the top of every decision. The objective of this position is to provide world class customer service from the point of initial contact through request completion. The Customer Care Specialist is at the top of the customer service chain and the voice of their impressive customer base. About you As well as all the usual attributes we expect from you including being aligned with our customer service culture and adhering to our company policies and procedures, we need someone who is genuinely passionate about delivering excellent customer service and who has a flexible attitude to getting things done, whilst always demonstrating the company values. Use of automated CRM and ERP systems would be advantageous, including use of IT packages such as Microsoft Office, SAP and Salesforce. As this is a role where relationships are key you will be adept at working directly with customers and able to maintain positive relationships in a sometimes-challenging environment. This is a full-time position with a typical working week of Monday-Friday and may occasionally require additional extended or weekend hours due to the needs of the company and customers. The incumbent of the role will have the following critical skills and personal attributes: - Excellent analytical skills Problem identification / solution provider Systems knowledge / computer skills / database management Integrity / trust Promotes quality and value Process knowledge Excellent verbal and written communication skills Positive Attitude Time management Continuous improvement understanding Typical duties include: Create notifications to ensure the customer enquiry is dealt with efficiently. Answer and register incoming parts and service requests by phone, email and web portal. Prepare and track spare parts quotations and process orders. Manage orders and inform customers of expected deliveries and potential delays. Follow up opportunities and quotations. Identify and involve Technical Service Support and Subject Matter Experts. Record customer feedback and non-conformance using the relevant process. Elevate unresolved concerns using the relevant escalation procedures or to Department Head Close notifications once all tasks and objects are complete. Measure customer satisfaction. Benefits Company pension Health-care plan On-site parking Loyalty bonus Performance bonus Monday to Friday 35 hours per week up to 25,000 depending on experience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Adecco are proud to be working with a very well established multi-national business in Redditch who have a prestigious history and are looking for an outstanding Customer Care enthusiast to join their friendly team. This is a phenomenal opportunity for anyone looking to further develop their skills and career within customer service. Being great advocates of employee development, this role has become available due to an internal promotion. The Role The position of Customer Care Specialist is crucial to the smooth running of the business. Interacting directly with customers at all stages of the business relationship, the variety of the tasks performed can make or break the relationship with our customer. The customer care specialist is the first contact with the customer. You will monitor and steer case handling, putting the customer at the top of every decision. The objective of this position is to provide world class customer service from the point of initial contact through request completion. The Customer Care Specialist is at the top of the customer service chain and the voice of their impressive customer base. About you As well as all the usual attributes we expect from you including being aligned with our customer service culture and adhering to our company policies and procedures, we need someone who is genuinely passionate about delivering excellent customer service and who has a flexible attitude to getting things done, whilst always demonstrating the company values. Use of automated CRM and ERP systems would be advantageous, including use of IT packages such as Microsoft Office, SAP and Salesforce. As this is a role where relationships are key you will be adept at working directly with customers and able to maintain positive relationships in a sometimes-challenging environment. This is a full-time position with a typical working week of Monday-Friday and may occasionally require additional extended or weekend hours due to the needs of the company and customers. The incumbent of the role will have the following critical skills and personal attributes: - Excellent analytical skills Problem identification / solution provider Systems knowledge / computer skills / database management Integrity / trust Promotes quality and value Process knowledge Excellent verbal and written communication skills Positive Attitude Time management Continuous improvement understanding Typical duties include: Create notifications to ensure the customer enquiry is dealt with efficiently. Answer and register incoming parts and service requests by phone, email and web portal. Prepare and track spare parts quotations and process orders. Manage orders and inform customers of expected deliveries and potential delays. Follow up opportunities and quotations. Identify and involve Technical Service Support and Subject Matter Experts. Record customer feedback and non-conformance using the relevant process. Elevate unresolved concerns using the relevant escalation procedures or to Department Head Close notifications once all tasks and objects are complete. Measure customer satisfaction. Benefits Company pension Health-care plan On-site parking Loyalty bonus Performance bonus Monday to Friday 35 hours per week up to 25,000 depending on experience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor Bootle, Liverpool Monday, Tuesday, Thursday 9am-5pm (office based) Friday 9am-5pm, Saturday 9am-3pm (remote) £23K Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty sector based in Bootle, Liverpool. You will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. Key Responsibilities: Providing first class customer service emails and phone calls. Ensuring all communication via email and social channels are handled professionally and promptly. Recording details of customer comments on the database provided, leaving clear notes. Demonstrating strong product knowledge to ensure all customer queries are answered. Building rapport with customers and providing exceptional service. Achieving the key targets set. Adhering to quality standards and ensure consistency in all interactions. Weekly Reporting. Requirements: Objection handling skills. Excellent communication and interpersonal skills. Great rapport building. Computer literate (Word, Excel). At least 2 years experience in customer service - Preferably on digital platforms. For a confidential discussion contact Ella Recruit Warrington or apply online Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available. Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at Ideal-recruit.
Mar 28, 2024
Full time
Customer Service Advisor Bootle, Liverpool Monday, Tuesday, Thursday 9am-5pm (office based) Friday 9am-5pm, Saturday 9am-3pm (remote) £23K Ideal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty sector based in Bootle, Liverpool. You will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. Key Responsibilities: Providing first class customer service emails and phone calls. Ensuring all communication via email and social channels are handled professionally and promptly. Recording details of customer comments on the database provided, leaving clear notes. Demonstrating strong product knowledge to ensure all customer queries are answered. Building rapport with customers and providing exceptional service. Achieving the key targets set. Adhering to quality standards and ensure consistency in all interactions. Weekly Reporting. Requirements: Objection handling skills. Excellent communication and interpersonal skills. Great rapport building. Computer literate (Word, Excel). At least 2 years experience in customer service - Preferably on digital platforms. For a confidential discussion contact Ella Recruit Warrington or apply online Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available. Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at Ideal-recruit.