Job Title: Environmental Sales Representative Location : London Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career and have what it takes to become a professional sales executive? We are looking for a charismatic Area Sales Representative for our Local Government Health & Universities Division. This position requires you to sell a wide range of our products, including waste management, street furniture, safety products and seating. Our key customers for these products are Local Authorities, Councils, Government Departments, Universities, Colleges, and Hospitals, alongside their contractors and consultants, so commitment to building long-term customer relationships is essential to attract repeat business. This position covers a large geographical territory encompassing all of Northamptonshire, Cambridgeshire, Norfolk, Buckinghamshire, Bedfordshire, Suffolk, Hertfordshire, Essex, North London. Ideally, we would like you to be located around Bedfordshire, Hertfordshire, Essex. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Valid UK Driving Licence (Essential) Identify new business opportunities and prospecting non-user accounts Follow up on sales leads Liaise with existing customers and develop new relationships Account management and rapport building Customer visitations to demonstrate and present products face to face Interpret sales reports and identify commercial markets and product opportunities Participate in team sales meetings and share product / market knowledge Work with in-house Product Design team to develop new products from concept through to production Plan and prioritise a territory to arrange meetings with a wide range of customers About You: Some experience within a sales or customer service environment A genuine interest towards developing a career in account management Strong written and verbal communication skills A high level of self-motivation, and determination to achieve goals and targets Good organisational, administrative and time management skills Be inquisitive to identify customers' needs and the ability to offer informed solutions Good IT Literacy Strong A-Levels and/or University Degree or equivalent (desirable) Benefits: A competitive commencing salary plus target bonus Company car and expenses 33 days annual leave Flexible annual leave Comprehensive training programmes Company Final Salary Pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work Scheme (subject to minimum criteria) Hybrid Working (subject to minimum criteria) Long Service Awards Private health care scheme after a minimum of one years' service Cashback plan for dental care, eyecare, prescriptions, physiotherapy and more Subsidised on-site Caf / social space Team building Paid charity days and company events Relocation Support Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Face to Face Sales, Product Demonstration, Customer Service, Business Studies, Sales Administration, Microsoft, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre, Territory Management, Account Management, Business Development, Commercial Awareness and Communication Skills may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Environmental Sales Representative Location : London Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career and have what it takes to become a professional sales executive? We are looking for a charismatic Area Sales Representative for our Local Government Health & Universities Division. This position requires you to sell a wide range of our products, including waste management, street furniture, safety products and seating. Our key customers for these products are Local Authorities, Councils, Government Departments, Universities, Colleges, and Hospitals, alongside their contractors and consultants, so commitment to building long-term customer relationships is essential to attract repeat business. This position covers a large geographical territory encompassing all of Northamptonshire, Cambridgeshire, Norfolk, Buckinghamshire, Bedfordshire, Suffolk, Hertfordshire, Essex, North London. Ideally, we would like you to be located around Bedfordshire, Hertfordshire, Essex. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Valid UK Driving Licence (Essential) Identify new business opportunities and prospecting non-user accounts Follow up on sales leads Liaise with existing customers and develop new relationships Account management and rapport building Customer visitations to demonstrate and present products face to face Interpret sales reports and identify commercial markets and product opportunities Participate in team sales meetings and share product / market knowledge Work with in-house Product Design team to develop new products from concept through to production Plan and prioritise a territory to arrange meetings with a wide range of customers About You: Some experience within a sales or customer service environment A genuine interest towards developing a career in account management Strong written and verbal communication skills A high level of self-motivation, and determination to achieve goals and targets Good organisational, administrative and time management skills Be inquisitive to identify customers' needs and the ability to offer informed solutions Good IT Literacy Strong A-Levels and/or University Degree or equivalent (desirable) Benefits: A competitive commencing salary plus target bonus Company car and expenses 33 days annual leave Flexible annual leave Comprehensive training programmes Company Final Salary Pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work Scheme (subject to minimum criteria) Hybrid Working (subject to minimum criteria) Long Service Awards Private health care scheme after a minimum of one years' service Cashback plan for dental care, eyecare, prescriptions, physiotherapy and more Subsidised on-site Caf / social space Team building Paid charity days and company events Relocation Support Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Face to Face Sales, Product Demonstration, Customer Service, Business Studies, Sales Administration, Microsoft, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre, Territory Management, Account Management, Business Development, Commercial Awareness and Communication Skills may also be considered for this role.
Pfizer Sr. Medical Director, Prostate Cancer in Collegeville , Pennsylvania This position willbe responsible foroverseeing clinical trials and the development strategy for 1 or more medicines in prostate cancer.Reporting to the Vice President, Genitourinary Cancer Therapeutic Area Head, the successful candidate should havedemonstratedproficiencyin leading and supporting development programs across multiple functions within a company, as well as represent the program with the external clinical community. Lead, develop and execute the strategic development of a medicine being developed in prostate cancer Work across the organization and on multifunctional teams responsible for the development of a medicine being developed in prostate cancer Will lead the product specific Global Development Team Will oversee development broadly this medicines within a specificindicationor group of indications Oversee the development and management of clinical protocols and amendments, investigator brochures, and clinical study reports Provideleadership to medical directors and clinical scientists who lead the clinical study teams Oversee the evaluation of safety, pharmacology, and efficacy data from ongoing and completed studies Oversee manuscripts, abstracts and presentations for scientific meetings and advisory boards Conduct literature reviews and prepare summaries to support clinical development programs Medical resource for design and interpretation of clinical and preclinical programs to support existing and new development candidates Required Qualifications: MD, or,PharmD with BCOP certification and significant hospital-based experience, or, PA with substantial clinical oncology experience, or DO 5+ years industry experience in oncology drug development 3+ years' experience leading diverse teams Preferred Qualifications: Has a strong leadership presence and the ability to work effectively with other clinical and scientific leaders Demonstrates a passion for helping patients with cancer and for the science of oncology Has a collaborative style with internal company leadership, external development partners and investigators/medical professionals Is a team player, works well in a team environment both as a leader and a key contributor Has a global perspective and mindset, with the ability to work effectively with colleagues from myriad cultures,backgroundsand geographies Salary range listed is for the MD level only, other education level range can be provided during a screening call. This is a hybrid role and selected candidate will need to be on-site at one of the listed locations 2.5/days per week. The annual base salary for this position ranges from $253,800.00 to $423,000.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Apr 19, 2024
Full time
Pfizer Sr. Medical Director, Prostate Cancer in Collegeville , Pennsylvania This position willbe responsible foroverseeing clinical trials and the development strategy for 1 or more medicines in prostate cancer.Reporting to the Vice President, Genitourinary Cancer Therapeutic Area Head, the successful candidate should havedemonstratedproficiencyin leading and supporting development programs across multiple functions within a company, as well as represent the program with the external clinical community. Lead, develop and execute the strategic development of a medicine being developed in prostate cancer Work across the organization and on multifunctional teams responsible for the development of a medicine being developed in prostate cancer Will lead the product specific Global Development Team Will oversee development broadly this medicines within a specificindicationor group of indications Oversee the development and management of clinical protocols and amendments, investigator brochures, and clinical study reports Provideleadership to medical directors and clinical scientists who lead the clinical study teams Oversee the evaluation of safety, pharmacology, and efficacy data from ongoing and completed studies Oversee manuscripts, abstracts and presentations for scientific meetings and advisory boards Conduct literature reviews and prepare summaries to support clinical development programs Medical resource for design and interpretation of clinical and preclinical programs to support existing and new development candidates Required Qualifications: MD, or,PharmD with BCOP certification and significant hospital-based experience, or, PA with substantial clinical oncology experience, or DO 5+ years industry experience in oncology drug development 3+ years' experience leading diverse teams Preferred Qualifications: Has a strong leadership presence and the ability to work effectively with other clinical and scientific leaders Demonstrates a passion for helping patients with cancer and for the science of oncology Has a collaborative style with internal company leadership, external development partners and investigators/medical professionals Is a team player, works well in a team environment both as a leader and a key contributor Has a global perspective and mindset, with the ability to work effectively with colleagues from myriad cultures,backgroundsand geographies Salary range listed is for the MD level only, other education level range can be provided during a screening call. This is a hybrid role and selected candidate will need to be on-site at one of the listed locations 2.5/days per week. The annual base salary for this position ranges from $253,800.00 to $423,000.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Madisons Recruitment on behalf of our client a leading contractor in the UK, is seeking a Sales Advisor to join their dynamic team. As a Sales Advisor, you will play a crucial role in showcasing their exceptional projects and guiding potential purchasers clients through the working process. Hertfordshire based contractor. Responsibilities Assisting in sales activities for designated projects. Supporting communication and administration activities. Updating and maintaining the Customer Relationship Management (CRM) system to log the customer journey and facilitate timely and accurate management information. Communicating with customers. Working cohesively with other departments across the Operating Company such as Construction, Commercial, Cleaning sector. Completing weekly competitor reports. Maintaining the customer hub developments in line with brand and company standards. Complying with the Group Health, Safety, and Environment Policy and ensuring compliance of prospective clients during site visits to minimize incidents and accidents. Requirements Excellent communication skills, both written and verbal A good understanding of Microsoft Package, including Excel and Word Experience within a similar role or delivering sales in a service environment is advantageous Able to build relationships across functions, internally and externally Minimum of 5 GCSE's A-C or above is preferred Full UK Driving Licence is required The Role and Working Conditions Willingness to be flexible regarding day-to-day duties and working hours. Ability to travel to all sales sites, including offices. Benefits £20,000 - £30,000 per annum Holiday, Pension Other company benefits discussed If you are actively searching for a new role and interested in hearing more on the above position, please apply or contact using any of the methods below. Consultant Name: Liam Struwe Landline: (phone number removed) Mobile: (phone number removed) Email: (url removed) INDHP
Apr 18, 2024
Full time
Madisons Recruitment on behalf of our client a leading contractor in the UK, is seeking a Sales Advisor to join their dynamic team. As a Sales Advisor, you will play a crucial role in showcasing their exceptional projects and guiding potential purchasers clients through the working process. Hertfordshire based contractor. Responsibilities Assisting in sales activities for designated projects. Supporting communication and administration activities. Updating and maintaining the Customer Relationship Management (CRM) system to log the customer journey and facilitate timely and accurate management information. Communicating with customers. Working cohesively with other departments across the Operating Company such as Construction, Commercial, Cleaning sector. Completing weekly competitor reports. Maintaining the customer hub developments in line with brand and company standards. Complying with the Group Health, Safety, and Environment Policy and ensuring compliance of prospective clients during site visits to minimize incidents and accidents. Requirements Excellent communication skills, both written and verbal A good understanding of Microsoft Package, including Excel and Word Experience within a similar role or delivering sales in a service environment is advantageous Able to build relationships across functions, internally and externally Minimum of 5 GCSE's A-C or above is preferred Full UK Driving Licence is required The Role and Working Conditions Willingness to be flexible regarding day-to-day duties and working hours. Ability to travel to all sales sites, including offices. Benefits £20,000 - £30,000 per annum Holiday, Pension Other company benefits discussed If you are actively searching for a new role and interested in hearing more on the above position, please apply or contact using any of the methods below. Consultant Name: Liam Struwe Landline: (phone number removed) Mobile: (phone number removed) Email: (url removed) INDHP
Salary : Unqualified: Base salary of £27,431.04 to £28,326.48 on successful completion of probation period with the potential to earn up to a total of £31,535.04 to £32,430.48 with sleep in shifts Qualified Salary: Base salary of £28,959.84 with a potential to earn up to a total of £33,063.84 with sleep in shifts. Specific Hours : 08:00am - 20:00pm (12 hour shifts) Location : Soham, Cambridgeshire (Qualified Support Worker salary is based on the proven existing completion Children Workforce Diploma or equivalent) Area Camden The ethos and culture of the Area Camden Group, as part of Polaris Community, is founded on core values of mutual respect and good parenting whilst being respectful to the values of privacy, dignity, independence, choice, rights and fulfilment. Our purpose is to provide the highest quality care within very high quality settings in Soham and to offer young people care, accommodation and support as close to a family environment as possible. The residential care we provide is for 11 to 18-year olds and our focus is centred on the needs of the child. The welfare of our young people is paramount in the role of a Support Worker. Not only do Support Workers keep our young people safe, but as the daily care provider they also make a fundamental contribution to their care, learning and development. A key figure within the team, you'll build invaluable bridges between Area Camden and the local community, promoting social inclusion as you support people with emotional and behavioural difficulties to reach their full potential. Main Responsibilities: You will work with the team to promote and support the young people in our care, in leading a life of positive development by providing a safe and nurturing environment. A vital part of your role will be providing the young people with emotional and social support, helping them to develop meaningful relationships with other children and adults, as well as encouraging them to become involved with local communities. You will encourage and enable each young person's self-esteem to be raised in a positive manner and ensure that they are respected and valued. Encourage, support and enable each young person to make positive life choices and achievable levels of independence that help them develop to their full potential, and receive the essential care and attention. Responsible for a high level of recording. Great emphasis and importance is attached to the recording of events and observations which will include young people's daily and monthly progress, updating of children's files, child protection records, notification to appropriate people and health and safety checks. Continually assess the children and young peoples' needs. Under the direction of your manager, and other appropriate personnel, you will be responsible for the formulation, implementation and review of care plans. You will work closely with your manager, your team, the health advisor, social workers, therapists, teachers and other professionals. You may also be involved with the young people's families, especially when supervising contacts. Encourage and support the young people with all of their daily living needs in line with their individual care plan. Carry out domestic duties within the home, involving the children and young people where appropriate and plan, shop and prepare meals, ensuring they have a varied and well balanced diet. Required Attributes: Have the ability to engage with young people in a positive and proactive approach Be self-motivated with a positive nature Be sensitive and reflective Have the ability to listen and empathise Be able to work individually and within a team Have experience working in the care sector or residential care Hold a relevant qualification or be committed to undertake a Level 3 Diploma for Residential Childcare - we are looking for passionate and caring individuals who we will support to gain a qualification. Be willing to work some Bank Holidays Benefits: A robust Induction and mandatory training program to up skill our workforce Progression within the organisation on promotion and development of given role Weekly rota on rotation 08:00am-20:00pm i.e. (1 week) - Tuesday, Wednesday, Friday= 36 hours. (2 week) - Monday, Thursday, Saturday and Sunday= 48 hours A sleep in allowance of up to £85.50 per night (10pm-7am)- potential extra earning of up to £4104 Minimum average of 168 hours per calendar month Waking Night contracts are also available 236 hours annual leave per annum (including bank holidays) Holiday increase per year - 12 extra hours for 3 years (capped at 272 hours) Pension scheme after a qualifying period- 3% Employer contribution Enrolment and funding to required qualification Area Camden is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.
Apr 18, 2024
Full time
Salary : Unqualified: Base salary of £27,431.04 to £28,326.48 on successful completion of probation period with the potential to earn up to a total of £31,535.04 to £32,430.48 with sleep in shifts Qualified Salary: Base salary of £28,959.84 with a potential to earn up to a total of £33,063.84 with sleep in shifts. Specific Hours : 08:00am - 20:00pm (12 hour shifts) Location : Soham, Cambridgeshire (Qualified Support Worker salary is based on the proven existing completion Children Workforce Diploma or equivalent) Area Camden The ethos and culture of the Area Camden Group, as part of Polaris Community, is founded on core values of mutual respect and good parenting whilst being respectful to the values of privacy, dignity, independence, choice, rights and fulfilment. Our purpose is to provide the highest quality care within very high quality settings in Soham and to offer young people care, accommodation and support as close to a family environment as possible. The residential care we provide is for 11 to 18-year olds and our focus is centred on the needs of the child. The welfare of our young people is paramount in the role of a Support Worker. Not only do Support Workers keep our young people safe, but as the daily care provider they also make a fundamental contribution to their care, learning and development. A key figure within the team, you'll build invaluable bridges between Area Camden and the local community, promoting social inclusion as you support people with emotional and behavioural difficulties to reach their full potential. Main Responsibilities: You will work with the team to promote and support the young people in our care, in leading a life of positive development by providing a safe and nurturing environment. A vital part of your role will be providing the young people with emotional and social support, helping them to develop meaningful relationships with other children and adults, as well as encouraging them to become involved with local communities. You will encourage and enable each young person's self-esteem to be raised in a positive manner and ensure that they are respected and valued. Encourage, support and enable each young person to make positive life choices and achievable levels of independence that help them develop to their full potential, and receive the essential care and attention. Responsible for a high level of recording. Great emphasis and importance is attached to the recording of events and observations which will include young people's daily and monthly progress, updating of children's files, child protection records, notification to appropriate people and health and safety checks. Continually assess the children and young peoples' needs. Under the direction of your manager, and other appropriate personnel, you will be responsible for the formulation, implementation and review of care plans. You will work closely with your manager, your team, the health advisor, social workers, therapists, teachers and other professionals. You may also be involved with the young people's families, especially when supervising contacts. Encourage and support the young people with all of their daily living needs in line with their individual care plan. Carry out domestic duties within the home, involving the children and young people where appropriate and plan, shop and prepare meals, ensuring they have a varied and well balanced diet. Required Attributes: Have the ability to engage with young people in a positive and proactive approach Be self-motivated with a positive nature Be sensitive and reflective Have the ability to listen and empathise Be able to work individually and within a team Have experience working in the care sector or residential care Hold a relevant qualification or be committed to undertake a Level 3 Diploma for Residential Childcare - we are looking for passionate and caring individuals who we will support to gain a qualification. Be willing to work some Bank Holidays Benefits: A robust Induction and mandatory training program to up skill our workforce Progression within the organisation on promotion and development of given role Weekly rota on rotation 08:00am-20:00pm i.e. (1 week) - Tuesday, Wednesday, Friday= 36 hours. (2 week) - Monday, Thursday, Saturday and Sunday= 48 hours A sleep in allowance of up to £85.50 per night (10pm-7am)- potential extra earning of up to £4104 Minimum average of 168 hours per calendar month Waking Night contracts are also available 236 hours annual leave per annum (including bank holidays) Holiday increase per year - 12 extra hours for 3 years (capped at 272 hours) Pension scheme after a qualifying period- 3% Employer contribution Enrolment and funding to required qualification Area Camden is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, rights of light, party wall and health & safety. The role: This is an exciting opportunity for an ambitious Fire Engineer to develop the Fire Consultancy Services within an award winning multi-disciplinary consultancy, ranked 35 th in the top 150 consultancies. We are currently looking for a full time Senior Fire Engineer to join our Fire Consultancy Team and to expand the services offered to our clients, who range from a variety of Housing Associations, Local Authorities, Developers, commercial portfolio holders and residential management companies. The position offers you the ability to take a leading role in the practices development in this sector with excellent potential for career progression. You will be relied upon to help promote the practice and continue to develop and maintain client relationships, as you further develop the fire engineering team to further support the multidisciplinary offering. What you will be doing: Undertaking all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer, ensuring compliance with UK regulations and industry standards. Staying current with national and local fire safety codes and standards and ensuring that all fire protection systems and procedures meet regulatory requirements. Undertaking regular inspections, preparing reports, and providing recommendations for improvements or upgrades as needed. Assisting in the development of the Fire Consultancy Services, including assisting with marketing, training of co-workers, reporting to partners etc. Assisting other members of the practice in all matters relating to Fire Engineering. Maintaining accurate and up-to-date records on the companies document management system. Communicating with all stakeholders and leading design teams as required to successfully manage complex projects from inception to completion. Qualifications To be a Chartered Fire Engineer (CEng). To be a full member of the IFE (MIFireE) Further memberships and accreditations with other relevant professional organisations. Knowledge Proven experience as a Fire Engineer, with a strong track record of successful project implementation. In-depth knowledge of UK fire safety regulations and codes, for example, BS 9991 / BS 9999, RRFSO, PAS 79, PAS 9980, BS 7974 and Approved Document B. Skills Strong background in fire safety with the ability to not only appraise a scheme to satisfy the requirements of ADB and/or BS 9991 / BS 9999 but also to provide a Fire Engineered alternative solution following the framework of BS 7974, including full justification, and supporting calculations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with various stakeholders. Experienced at liaison with Local Authorities, Building Safety Regulator, construction professionals, Architects and Local Fire and Rescue Services and be able to communicate effectively and collaboratively with the design team. Ability to work independently and complete all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer. Proficient use of IT skills, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook & MS Teams. Full UK Licence and access to a vehicle for travel Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now happy to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We also invest heavily in Leadership and Management Development and Female Leadership Programmes. We are passionate about encouraging more diversity within the construction industry and are looking at apprenticeship and schools outreach programmes as part of our strategy. If you are aligned to our values and are a talented and commercially minded Senior Fire Engineer , please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
Apr 18, 2024
Full time
calfordseaden is a leading multi-disciplined construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering civil & structural engineering, building & quantity surveying, clerk of works, project management, employers agent, architecture, mechanical & electrical engineering, sustainability, building information modelling, development monitoring, expert witness, rights of light, party wall and health & safety. The role: This is an exciting opportunity for an ambitious Fire Engineer to develop the Fire Consultancy Services within an award winning multi-disciplinary consultancy, ranked 35 th in the top 150 consultancies. We are currently looking for a full time Senior Fire Engineer to join our Fire Consultancy Team and to expand the services offered to our clients, who range from a variety of Housing Associations, Local Authorities, Developers, commercial portfolio holders and residential management companies. The position offers you the ability to take a leading role in the practices development in this sector with excellent potential for career progression. You will be relied upon to help promote the practice and continue to develop and maintain client relationships, as you further develop the fire engineering team to further support the multidisciplinary offering. What you will be doing: Undertaking all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer, ensuring compliance with UK regulations and industry standards. Staying current with national and local fire safety codes and standards and ensuring that all fire protection systems and procedures meet regulatory requirements. Undertaking regular inspections, preparing reports, and providing recommendations for improvements or upgrades as needed. Assisting in the development of the Fire Consultancy Services, including assisting with marketing, training of co-workers, reporting to partners etc. Assisting other members of the practice in all matters relating to Fire Engineering. Maintaining accurate and up-to-date records on the companies document management system. Communicating with all stakeholders and leading design teams as required to successfully manage complex projects from inception to completion. Qualifications To be a Chartered Fire Engineer (CEng). To be a full member of the IFE (MIFireE) Further memberships and accreditations with other relevant professional organisations. Knowledge Proven experience as a Fire Engineer, with a strong track record of successful project implementation. In-depth knowledge of UK fire safety regulations and codes, for example, BS 9991 / BS 9999, RRFSO, PAS 79, PAS 9980, BS 7974 and Approved Document B. Skills Strong background in fire safety with the ability to not only appraise a scheme to satisfy the requirements of ADB and/or BS 9991 / BS 9999 but also to provide a Fire Engineered alternative solution following the framework of BS 7974, including full justification, and supporting calculations. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with various stakeholders. Experienced at liaison with Local Authorities, Building Safety Regulator, construction professionals, Architects and Local Fire and Rescue Services and be able to communicate effectively and collaboratively with the design team. Ability to work independently and complete all tasks that would reasonably be expected of a Fire Engineer under all RIBA stages in line with the FIA Scope of Works for the Fire Engineer. Proficient use of IT skills, including Microsoft Office products such as Word, Excel, PowerPoint, Outlook & MS Teams. Full UK Licence and access to a vehicle for travel Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration - being one team and supporting each other to achieve the best results and maximise our potential Being Yourself - being true to ourselves and other and celebrating differences Social Value - recognizing and embracing the need for our work to have a positive social impact Excellence - Striving to be up with the best and at the forefront of what we do Support - providing investment, encouragement and support to bring out the best in our people Integrity - being honest and doing the right thing are integral to everything we do and are reflective of our interaction with each other, our clients, our wider stakeholders and how we approach our work and present ourselves. Our brilliant team consists of individuals who are willing to go the extra mile to deliver the best results and are ultimately why our clients choose to work with us time and time again. Wellbeing and Inclusion are at the forefront of our people strategy, and we are now happy to offer hybrid working on 95% of our roles and have recently committed to enhanced Family Leave schemes (after a qualifying period). We also invest heavily in Leadership and Management Development and Female Leadership Programmes. We are passionate about encouraging more diversity within the construction industry and are looking at apprenticeship and schools outreach programmes as part of our strategy. If you are aligned to our values and are a talented and commercially minded Senior Fire Engineer , please apply, or if this job isn't quite right for you but you would like to start or progress a career within construction consultancy, please send us your CV for one of our future roles. Training and Development The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel. Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery. Immigration, Asylum and Nationality Act 2006: List of Documents The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered. At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists. Photocopies of documents provided will be retained on the successful applicant's file. This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.
A highly established health and safety consultancy are seeking to hire a H and Safety advisor to support a new group clients that has just come onto their books. This role is a mobile (On the road) position in the South East visiting multiple sights that sit into the business portfolio. The role is paying up to 30,000 base + 10% car allowance + package. This position has a clear hybrid working directive with the majority of the working week being client / site based. The business seek an experienced Health and Safety professional, passionate about site and face to face interaction with clients and someone who has the ability to liaise directly with key stakeholders across the organisation. The Role Undertake a programme of Safety, Health & Environmental audits, and inspections of customer sites Responsible for the regular review and completion of customer risk assessments, including fire risk assessments Writing summary reports, and recommendations with clear advice for solutions Establish and manage customer training needs Provide reactive accident investigation and support to our customers Improve existing processes and support the implementation of new ones Review existing documentation and procedures to ensure they remain compliant Provide technical support for escalations internally and from customers Provide user support to customers for our online Safety Management and Training software platforms Establish, develop, and maintain positive working relationships with all team members, including our customers The Candidate Happy to work remotely and look after their own diary at least 3/4 days a a week with the remainder allocated to admin tasks Health & Safety and Site management experience Experience managing and advising on Health & Safety operations of a busy and diverse site Recognised Health & Safety qualification, preferably NEBOSH general Can confidently engage with colleagues, customers, and suppliers at all levels Previous experience in managing multi-sites would be an advantage If this role could be of interest, please don't hesitate to apply of get in touch for more information.
Apr 18, 2024
Full time
A highly established health and safety consultancy are seeking to hire a H and Safety advisor to support a new group clients that has just come onto their books. This role is a mobile (On the road) position in the South East visiting multiple sights that sit into the business portfolio. The role is paying up to 30,000 base + 10% car allowance + package. This position has a clear hybrid working directive with the majority of the working week being client / site based. The business seek an experienced Health and Safety professional, passionate about site and face to face interaction with clients and someone who has the ability to liaise directly with key stakeholders across the organisation. The Role Undertake a programme of Safety, Health & Environmental audits, and inspections of customer sites Responsible for the regular review and completion of customer risk assessments, including fire risk assessments Writing summary reports, and recommendations with clear advice for solutions Establish and manage customer training needs Provide reactive accident investigation and support to our customers Improve existing processes and support the implementation of new ones Review existing documentation and procedures to ensure they remain compliant Provide technical support for escalations internally and from customers Provide user support to customers for our online Safety Management and Training software platforms Establish, develop, and maintain positive working relationships with all team members, including our customers The Candidate Happy to work remotely and look after their own diary at least 3/4 days a a week with the remainder allocated to admin tasks Health & Safety and Site management experience Experience managing and advising on Health & Safety operations of a busy and diverse site Recognised Health & Safety qualification, preferably NEBOSH general Can confidently engage with colleagues, customers, and suppliers at all levels Previous experience in managing multi-sites would be an advantage If this role could be of interest, please don't hesitate to apply of get in touch for more information.
What is next in your career? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Fire Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search Providing only the best Health and Safety advice, guidance and support to a diverse portfolio of clients across the globe truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Are you an experienced and conscientious individual with a passion for health and safety? Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you Key Responsibilities To advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard To provide telephone/e-mail advice to clients regarding Fire related concerns. To attend training and regularly update the team on relevant changes to legislation and guidance To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their Fire services. To handle complaints and super duper service issues relating to advisors and senior advisors. To be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group. To specialise in Fire and have relevant practitioner experience. To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. To amend, following a client request, Fire Safety management systems and risk assessments. To ensure all advice given meets the requirements of BAFE Development of Fire systems and eLearning as requested Assist the Technical Manager in the development of Fire Guidance Notes, Standard Phrases and Checklists, covering all legal jurisdictions serviced by Peninsula. P(phone number removed)CC7R18 INDFIR
Apr 18, 2024
Full time
What is next in your career? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Fire Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search Providing only the best Health and Safety advice, guidance and support to a diverse portfolio of clients across the globe truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Are you an experienced and conscientious individual with a passion for health and safety? Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you Key Responsibilities To advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard To provide telephone/e-mail advice to clients regarding Fire related concerns. To attend training and regularly update the team on relevant changes to legislation and guidance To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their Fire services. To handle complaints and super duper service issues relating to advisors and senior advisors. To be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group. To specialise in Fire and have relevant practitioner experience. To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. To amend, following a client request, Fire Safety management systems and risk assessments. To ensure all advice given meets the requirements of BAFE Development of Fire systems and eLearning as requested Assist the Technical Manager in the development of Fire Guidance Notes, Standard Phrases and Checklists, covering all legal jurisdictions serviced by Peninsula. P(phone number removed)CC7R18 INDFIR
What is next in your career? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Fire Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search Providing only the best Health and Safety advice, guidance and support to a diverse portfolio of clients across the globe truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Are you an experienced and conscientious individual with a passion for health and safety? Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you Key Responsibilities To advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard To provide telephone/e-mail advice to clients regarding Fire related concerns. To attend training and regularly update the team on relevant changes to legislation and guidance To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their Fire services. To handle complaints and super duper service issues relating to advisors and senior advisors. To be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group. To specialise in Fire and have relevant practitioner experience. To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. To amend, following a client request, Fire Safety management systems and risk assessments. To ensure all advice given meets the requirements of BAFE Development of Fire systems and eLearning as requested Assist the Technical Manager in the development of Fire Guidance Notes, Standard Phrases and Checklists, covering all legal jurisdictions serviced by Peninsula. P(phone number removed)CC7R17 INDFIR
Apr 18, 2024
Full time
What is next in your career? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Fire Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search Providing only the best Health and Safety advice, guidance and support to a diverse portfolio of clients across the globe truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Are you an experienced and conscientious individual with a passion for health and safety? Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you Key Responsibilities To advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard To provide telephone/e-mail advice to clients regarding Fire related concerns. To attend training and regularly update the team on relevant changes to legislation and guidance To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their Fire services. To handle complaints and super duper service issues relating to advisors and senior advisors. To be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group. To specialise in Fire and have relevant practitioner experience. To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. To amend, following a client request, Fire Safety management systems and risk assessments. To ensure all advice given meets the requirements of BAFE Development of Fire systems and eLearning as requested Assist the Technical Manager in the development of Fire Guidance Notes, Standard Phrases and Checklists, covering all legal jurisdictions serviced by Peninsula. P(phone number removed)CC7R17 INDFIR
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annumLocation - Olympus Ct, Royal Leamington Spa, WarwickEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our RA Bennett and Accord brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? RA Bennett is part of Countrywide and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00389
Apr 18, 2024
Full time
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annumLocation - Olympus Ct, Royal Leamington Spa, WarwickEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our RA Bennett and Accord brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? RA Bennett is part of Countrywide and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00389
What is next in your career? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Fire Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search Providing only the best Health and Safety advice, guidance and support to a diverse portfolio of clients across the globe truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Are you an experienced and conscientious individual with a passion for health and safety? Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you Key Responsibilities To advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard To provide telephone/e-mail advice to clients regarding Fire related concerns. To attend training and regularly update the team on relevant changes to legislation and guidance To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their Fire services. To handle complaints and super duper service issues relating to advisors and senior advisors. To be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group. To specialise in Fire and have relevant practitioner experience. To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. To amend, following a client request, Fire Safety management systems and risk assessments. To ensure all advice given meets the requirements of BAFE Development of Fire systems and eLearning as requested Assist the Technical Manager in the development of Fire Guidance Notes, Standard Phrases and Checklists, covering all legal jurisdictions serviced by Peninsula. P(phone number removed)CC7R16 INDFIR
Apr 18, 2024
Full time
What is next in your career? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Fire Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search Providing only the best Health and Safety advice, guidance and support to a diverse portfolio of clients across the globe truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Are you an experienced and conscientious individual with a passion for health and safety? Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you Key Responsibilities To advise client's needs relating to Fire. Assist with QA and validations for a team of Fire Risk Assessors and Validators under the BAFE standard To provide telephone/e-mail advice to clients regarding Fire related concerns. To attend training and regularly update the team on relevant changes to legislation and guidance To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their Fire services. To handle complaints and super duper service issues relating to advisors and senior advisors. To be familiar with BAFE standards and manage the BAFE system operating for clients within the Peninsula Group. To specialise in Fire and have relevant practitioner experience. To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. To amend, following a client request, Fire Safety management systems and risk assessments. To ensure all advice given meets the requirements of BAFE Development of Fire systems and eLearning as requested Assist the Technical Manager in the development of Fire Guidance Notes, Standard Phrases and Checklists, covering all legal jurisdictions serviced by Peninsula. P(phone number removed)CC7R16 INDFIR
Job Title - Customer Service Assistant Location - Whitechapel E1 Contract - Temp Hours - 35 Role summary - Join our team and become the front line ambassador for our vibrant library, learning, and information services. As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need. Your role will contribute to the delivery of national library initiatives Key Responsibilities: Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally. Deliver high-quality library, learning, and information services that exceed customer expectations. Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store. Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere. Provide courteous and efficient customer service, offering guidance and assistance as required. Uphold high standards of customer care, addressing individual needs and handling complaints professionally. Support Store objectives and maintain site regulations in collaboration with security staff. Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery. Assist with shelving, stock management, and promotional activities. Register new members and facilitate self-service systems for customers. Ensure the store remains tidy and presentable, welcoming customers with a clean environment. Contribute to Store programs and activities for all age groups, from storytelling to homework clubs. Support learning and library activities, providing guidance and access to resources. Maintain cleanliness and safety standards in accordance with Health & Safety protocols. Promote equality and inclusion, ensuring services are accessible to all. Support organisational learning and innovation, participating in training and development activities. Promote sustainability and accountability in all aspects of work. Requirements: Willingness to work evenings and weekends. Completion of a DBS check. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 18, 2024
Seasonal
Job Title - Customer Service Assistant Location - Whitechapel E1 Contract - Temp Hours - 35 Role summary - Join our team and become the front line ambassador for our vibrant library, learning, and information services. As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need. Your role will contribute to the delivery of national library initiatives Key Responsibilities: Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally. Deliver high-quality library, learning, and information services that exceed customer expectations. Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store. Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere. Provide courteous and efficient customer service, offering guidance and assistance as required. Uphold high standards of customer care, addressing individual needs and handling complaints professionally. Support Store objectives and maintain site regulations in collaboration with security staff. Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery. Assist with shelving, stock management, and promotional activities. Register new members and facilitate self-service systems for customers. Ensure the store remains tidy and presentable, welcoming customers with a clean environment. Contribute to Store programs and activities for all age groups, from storytelling to homework clubs. Support learning and library activities, providing guidance and access to resources. Maintain cleanliness and safety standards in accordance with Health & Safety protocols. Promote equality and inclusion, ensuring services are accessible to all. Support organisational learning and innovation, participating in training and development activities. Promote sustainability and accountability in all aspects of work. Requirements: Willingness to work evenings and weekends. Completion of a DBS check. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Network Plus Services Limited
Kidlington, Oxfordshire
HSEQ Lead Our role As a Health, Safety, Environment and Quality (HSEQ) Lead, you will provide technical pragmatic HSEQ advice and guidance to the operational team on all aspects of work delivered through our Thames Water contract. This role reports to the Head of HSEQ and will be responsible for managing a team of Advisors and or Co-Ordinators, communicating and embedding Group HSEQ systems, process click apply for full job details
Apr 18, 2024
Full time
HSEQ Lead Our role As a Health, Safety, Environment and Quality (HSEQ) Lead, you will provide technical pragmatic HSEQ advice and guidance to the operational team on all aspects of work delivered through our Thames Water contract. This role reports to the Head of HSEQ and will be responsible for managing a team of Advisors and or Co-Ordinators, communicating and embedding Group HSEQ systems, process click apply for full job details
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Apr 18, 2024
Full time
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Job Purpose: Responsible for providing a comprehensive and professional HR support service to stakeholders and colleagues on various HR-related matters. Ensure detailed knowledge of site and group policies and procedures, terms and conditions, employment legislation and HR best practice. Provide advice and support to Line Managers and colleagues on day-to-day operational issues ensuring consistency is applied at all times. Support the site Leadership and HR team to deliver the Site Strategy and HR/People Strategy in line with Operational Business Plans (MWBP's and TIP's) and Operating Framework (SQCDP). Principle Accountabilities: Employee Lifecycle:• Handle employee relations matters, including disciplinary issues, grievances, and conflicts, by conducting investigations, providing advice, and recommending appropriate actions.• Ensure a HR presence throughout the relevant stages of the procedures.• Work with the HRBP to ensure all TU and employee relations activity is dealt with effectively in-house and in accordance with legislation, policies and procedures; minimising and reducing risk and exposure factors to the business.• Handle various administrative tasks, including maintaining People Gateway, managing colleague onboarding and offboarding processes, and ensuring HR databases and systems are accurate and up to date.• Implement changes to colleagues' terms and conditions of employment following the appropriate authorisations in conjunction with People Services, in a timely and efficient manner.• Support the HRBP with departmental colleague forums, Union Forum Meetings and Wage Negotiations.Policies and Procedures:• Develop, review, and update HR policies and procedures to ensure compliance with employment legislation, industry best practices, and organisational requirements.• Responsible for the continuous review of site policies and procedures ensuring they are in line with current legislation. • Support the HR Department to ensure all operational HR activities are conducted in line with employment legislation and best practice.Performance Management:• Support performance management processes, including annual PDR Cycles, Objective setting, and formal improvement plans, by providing guidance to managers and colleagues.Occupational Health• Lead sickness absence case management including recommendations, providing support and advice to people managers, liaising with Occupational Health, case review meetings and capability due to ill-health.• Support the relationship with the OH provider, ensuring the occupational health service is delivered effectively and efficiently and adherence to health surveillance requirements is maintainedLearning and Development• In conjunction with the HRBP support People Managers in developing personal development plans for colleagues across the site.• Support the creation, design and delivery of the statutory, mandatory, developmental and organisational change training requirements for new and existing colleagues.• Support, develop and deliver regular training sessions on HR Policies, procedures, values and behaviours.• Support the PDR activities across the site. Business Support, Communication & Engagement• Provide HR advisory input to support project activity for the site, specifically relating to the people agenda including colleague engagement, leadership development, colleague wellbeing and reward and recognition.• Keep up to date with developments in employment legislation and human resources best practice, knowledge sharing within the team to ensure continuous development and improvement in the service offered. Identify and communicate these implications to Operational Management teams, as appropriate.• Create and review attendance management and ER data analysis, support by the HR Administrator. Create and deliver actions plans, alongside relevant manager, for improvement.• Support the HR involvement in focused improvement activities across the site and departmental focus group supporting employee engagement activities. • Contribute to Group HR & Site projects and initiatives as and when required. • Support retailer Ethical Audits in conjunction with the HRBP ensuring all preparatory work is undertaken in order to minimise the number of non conformances issued.• Carry out any other tasks as may be reasonably requested by the HR Business Partner.• These are the key daily tasks, not a comprehensive list of all tasks undertaken by the jobholder. Flexibility is required by the business.• All employees should carry out their duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks. Knowledge • Considerable generalist HR experience, preferably at HR Officer/Advisor level.• Experience of working within an FMCG environment and working with Trade Unions• CIPD qualified Skills • Ability to build effective internal relationships with customers is critical• Effective communication and IT Skills• Experience of operating in a HR Business Partner environment• Able to demonstrate tenacity and have a flexible attitude and approach• Ability to prioritise and meet deadlines and work under pressure• Influencing • Ability to operate flexibly in a constantly changing environment.
Apr 18, 2024
Full time
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Job Purpose: Responsible for providing a comprehensive and professional HR support service to stakeholders and colleagues on various HR-related matters. Ensure detailed knowledge of site and group policies and procedures, terms and conditions, employment legislation and HR best practice. Provide advice and support to Line Managers and colleagues on day-to-day operational issues ensuring consistency is applied at all times. Support the site Leadership and HR team to deliver the Site Strategy and HR/People Strategy in line with Operational Business Plans (MWBP's and TIP's) and Operating Framework (SQCDP). Principle Accountabilities: Employee Lifecycle:• Handle employee relations matters, including disciplinary issues, grievances, and conflicts, by conducting investigations, providing advice, and recommending appropriate actions.• Ensure a HR presence throughout the relevant stages of the procedures.• Work with the HRBP to ensure all TU and employee relations activity is dealt with effectively in-house and in accordance with legislation, policies and procedures; minimising and reducing risk and exposure factors to the business.• Handle various administrative tasks, including maintaining People Gateway, managing colleague onboarding and offboarding processes, and ensuring HR databases and systems are accurate and up to date.• Implement changes to colleagues' terms and conditions of employment following the appropriate authorisations in conjunction with People Services, in a timely and efficient manner.• Support the HRBP with departmental colleague forums, Union Forum Meetings and Wage Negotiations.Policies and Procedures:• Develop, review, and update HR policies and procedures to ensure compliance with employment legislation, industry best practices, and organisational requirements.• Responsible for the continuous review of site policies and procedures ensuring they are in line with current legislation. • Support the HR Department to ensure all operational HR activities are conducted in line with employment legislation and best practice.Performance Management:• Support performance management processes, including annual PDR Cycles, Objective setting, and formal improvement plans, by providing guidance to managers and colleagues.Occupational Health• Lead sickness absence case management including recommendations, providing support and advice to people managers, liaising with Occupational Health, case review meetings and capability due to ill-health.• Support the relationship with the OH provider, ensuring the occupational health service is delivered effectively and efficiently and adherence to health surveillance requirements is maintainedLearning and Development• In conjunction with the HRBP support People Managers in developing personal development plans for colleagues across the site.• Support the creation, design and delivery of the statutory, mandatory, developmental and organisational change training requirements for new and existing colleagues.• Support, develop and deliver regular training sessions on HR Policies, procedures, values and behaviours.• Support the PDR activities across the site. Business Support, Communication & Engagement• Provide HR advisory input to support project activity for the site, specifically relating to the people agenda including colleague engagement, leadership development, colleague wellbeing and reward and recognition.• Keep up to date with developments in employment legislation and human resources best practice, knowledge sharing within the team to ensure continuous development and improvement in the service offered. Identify and communicate these implications to Operational Management teams, as appropriate.• Create and review attendance management and ER data analysis, support by the HR Administrator. Create and deliver actions plans, alongside relevant manager, for improvement.• Support the HR involvement in focused improvement activities across the site and departmental focus group supporting employee engagement activities. • Contribute to Group HR & Site projects and initiatives as and when required. • Support retailer Ethical Audits in conjunction with the HRBP ensuring all preparatory work is undertaken in order to minimise the number of non conformances issued.• Carry out any other tasks as may be reasonably requested by the HR Business Partner.• These are the key daily tasks, not a comprehensive list of all tasks undertaken by the jobholder. Flexibility is required by the business.• All employees should carry out their duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks. Knowledge • Considerable generalist HR experience, preferably at HR Officer/Advisor level.• Experience of working within an FMCG environment and working with Trade Unions• CIPD qualified Skills • Ability to build effective internal relationships with customers is critical• Effective communication and IT Skills• Experience of operating in a HR Business Partner environment• Able to demonstrate tenacity and have a flexible attitude and approach• Ability to prioritise and meet deadlines and work under pressure• Influencing • Ability to operate flexibly in a constantly changing environment.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 18, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
Apr 18, 2024
Full time
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
Behave in line with our company values - Integrity, Caring and Quality Results driven Ambition Enthusiastic willing to learn Positive behaviour culture Full UK Driving License. More about the Trainee Safety, Health & Environment Advisor role As part of a formal training development plan, you will acquire the skills to undertake the roles and responsibilities of a fully qualified SHE Advisor as follows: Maintain close communications with the BU SHE Manager, advising of any known serious negative impacts such as (but not limited to), resource issues, accidents, incidents or poor site conditions as quickly as possible. Review compliance with the SHE Management framework ensuring it is successfully adopted and embedded throughout all sites visited and inspected. Where working practices that pose a significant risk to the health and safety of a person(s) or to the environment, are observed, ensure that where possible the activity is stopped and relevant senior management are informed immediately. Provide appropriate support, advice and assistance to identify and implement suitable and sufficient control measures. Ensure so far as reasonably practicable, employees and supply chain members including subcontractors are receiving inductions as per company standards. Support Operational teams with 'high risk' Safe System of Work reviews. Ensure other Safe Systems of Work are being evaluated and reviewed as per company procedures so far as reasonably practicable. Ensure all sites receive the required monthly SSIs, Client Visits, Advisory / Support Visits, Sales Inspections etc. as per company requirements / business plan KPIs and as agreed with the Line Manager. Monitor and review physical activities on site to ensure compliance with Safe Systems of Work and safe working practices so far as reasonably practicable. Monitor and review Sub-contractor assessment to work, through the CQMS database. Notify the BU SHE Manager if sub-contractors are identified working without assessment. Ensure SHE reports provide clear and concise explanations of findings supported by photographic evidence (physical conditions) and the report is discussed with the Site Manager before issuing it and leaving site. Ensure previous actions not closed out are discussed and recorded, escalating where necessary to the BU SHE Manager. Be the main point of contact for site management teams, supporting them and keeping them updated with current situations as appropriate. Attend site related SHE meetings, campaigns, etc. as requested. Assist with accident and incident investigation as required and keep accident and incident files updated (where applicable). Accountable for undertaking required mandatory training and self-learning to aid CPD. Be aware of, and follow important communications such as Group updates, campaign plans, monthly focus topics etc. Propose initiatives where possible to help reduce the level of work-related accidents and/or occupational hazards. Keep up to date with legislation and understand legal responsibilities regarding Safety Health & Environmental. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 18, 2024
Full time
Behave in line with our company values - Integrity, Caring and Quality Results driven Ambition Enthusiastic willing to learn Positive behaviour culture Full UK Driving License. More about the Trainee Safety, Health & Environment Advisor role As part of a formal training development plan, you will acquire the skills to undertake the roles and responsibilities of a fully qualified SHE Advisor as follows: Maintain close communications with the BU SHE Manager, advising of any known serious negative impacts such as (but not limited to), resource issues, accidents, incidents or poor site conditions as quickly as possible. Review compliance with the SHE Management framework ensuring it is successfully adopted and embedded throughout all sites visited and inspected. Where working practices that pose a significant risk to the health and safety of a person(s) or to the environment, are observed, ensure that where possible the activity is stopped and relevant senior management are informed immediately. Provide appropriate support, advice and assistance to identify and implement suitable and sufficient control measures. Ensure so far as reasonably practicable, employees and supply chain members including subcontractors are receiving inductions as per company standards. Support Operational teams with 'high risk' Safe System of Work reviews. Ensure other Safe Systems of Work are being evaluated and reviewed as per company procedures so far as reasonably practicable. Ensure all sites receive the required monthly SSIs, Client Visits, Advisory / Support Visits, Sales Inspections etc. as per company requirements / business plan KPIs and as agreed with the Line Manager. Monitor and review physical activities on site to ensure compliance with Safe Systems of Work and safe working practices so far as reasonably practicable. Monitor and review Sub-contractor assessment to work, through the CQMS database. Notify the BU SHE Manager if sub-contractors are identified working without assessment. Ensure SHE reports provide clear and concise explanations of findings supported by photographic evidence (physical conditions) and the report is discussed with the Site Manager before issuing it and leaving site. Ensure previous actions not closed out are discussed and recorded, escalating where necessary to the BU SHE Manager. Be the main point of contact for site management teams, supporting them and keeping them updated with current situations as appropriate. Attend site related SHE meetings, campaigns, etc. as requested. Assist with accident and incident investigation as required and keep accident and incident files updated (where applicable). Accountable for undertaking required mandatory training and self-learning to aid CPD. Be aware of, and follow important communications such as Group updates, campaign plans, monthly focus topics etc. Propose initiatives where possible to help reduce the level of work-related accidents and/or occupational hazards. Keep up to date with legislation and understand legal responsibilities regarding Safety Health & Environmental. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
We have a current opportunity for a Senior Cable Engineer on a contract basis. The position can be based in London or Edinburgh . Responsibilities: Support the Project's Work Package Manager in the definition and delivery of cable transmission assets for the Project Provide discipline engineering support for submarine cable deliveries and interfaces with suppliers. Provide discipline engineering support to the electrical team for design for the submarine cables. Support will include developing wind farm, cable layouts and sizing. Review, comment, and approve design documentation, quality plans and other procedures as appropriate in support of the HV cables. Working with procurement, to support supplier evaluation, selection and award process for submarine cables. Ensuring safety, engineering due diligence, best value to the Joint Venture is achieved and contract is placed to meet project schedule requirements. Support the interface with the wider engineering team, the consenting team and stakeholder engagement team to meet the requirements of the external examination process. Manage the interfaces between key external stakeholders, including engineering contractors, installation contractors and suppliers. Management of technical interfaces between the cable and other areas of the project. Identify and manage key engineering and technical delivery risks and provide input to project risk management and mitigation action plans. Identify Health, Safety, and Environmental (HSE) risks and communicate as appropriate Support tender clarification/evaluation and contractor/vendor selection. Assist in the coordination of all HV cable assurance activities, including the management of Design Verification Plans. Experience: Relevant experience, specifically with time in engineering or and environmental & social advisory/ management. Self-starter; inclusive and respectful individual capable of building strong relationships, influencing and collaborating with others; understanding the big picture and driving focus on what matters. Strong written and verbal communication skills and strong command of the English language (spoken word and grammar). Demonstrated interface management, project management/ project engineering. Desirable Criteria: Experience in offshore wind and the English DCO process Knowledge of project consenting principles and applications & experience of stakeholder management Knowledge of design, construction and operation of offshore windfarms and transmission systems. Experience with HVDC systems Experience with EXC landfall installations Professional technical and/or project management accreditation Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Apr 18, 2024
Full time
We have a current opportunity for a Senior Cable Engineer on a contract basis. The position can be based in London or Edinburgh . Responsibilities: Support the Project's Work Package Manager in the definition and delivery of cable transmission assets for the Project Provide discipline engineering support for submarine cable deliveries and interfaces with suppliers. Provide discipline engineering support to the electrical team for design for the submarine cables. Support will include developing wind farm, cable layouts and sizing. Review, comment, and approve design documentation, quality plans and other procedures as appropriate in support of the HV cables. Working with procurement, to support supplier evaluation, selection and award process for submarine cables. Ensuring safety, engineering due diligence, best value to the Joint Venture is achieved and contract is placed to meet project schedule requirements. Support the interface with the wider engineering team, the consenting team and stakeholder engagement team to meet the requirements of the external examination process. Manage the interfaces between key external stakeholders, including engineering contractors, installation contractors and suppliers. Management of technical interfaces between the cable and other areas of the project. Identify and manage key engineering and technical delivery risks and provide input to project risk management and mitigation action plans. Identify Health, Safety, and Environmental (HSE) risks and communicate as appropriate Support tender clarification/evaluation and contractor/vendor selection. Assist in the coordination of all HV cable assurance activities, including the management of Design Verification Plans. Experience: Relevant experience, specifically with time in engineering or and environmental & social advisory/ management. Self-starter; inclusive and respectful individual capable of building strong relationships, influencing and collaborating with others; understanding the big picture and driving focus on what matters. Strong written and verbal communication skills and strong command of the English language (spoken word and grammar). Demonstrated interface management, project management/ project engineering. Desirable Criteria: Experience in offshore wind and the English DCO process Knowledge of project consenting principles and applications & experience of stakeholder management Knowledge of design, construction and operation of offshore windfarms and transmission systems. Experience with HVDC systems Experience with EXC landfall installations Professional technical and/or project management accreditation Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyl
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Build Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 05.04.2024 We have a new opportunity for an Assistant Site Manager to join the current build team at Vistry Homes at our development in Emmer Green Drive, Reading RG4 8SQ. As our Assistant Site Manager, you will support the Site Manager in the day-to-day control of the site, management and delivery of project works and in the day-to-day management and delivery of a larger scale housing project. Previous experience in a similar role is essential (ideally housebuilding). Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyl
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Apr 17, 2024
Full time
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.