Business Support Coordinator - Professional Services GRG are pleased to be working with a professional services organisation looking to recruit a Business Support Coordinator on a maternity cover contract. In this role you will be responsible for providing comprehensive administrative and operational support their Office Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market. Responsibilities: Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention. Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team. Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget. Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases. Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations. Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions. Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division. Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness. About You: Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour. Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation. Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving. A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market. Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role. Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis. Ability to work under pressure Adaptable - working towards tight deadlines Proactive Job Offer: Birmingham City Centre Up to 32,000 12 Month FTC Joining a well established professional services organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 19, 2024
Contractor
Business Support Coordinator - Professional Services GRG are pleased to be working with a professional services organisation looking to recruit a Business Support Coordinator on a maternity cover contract. In this role you will be responsible for providing comprehensive administrative and operational support their Office Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market. Responsibilities: Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention. Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team. Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget. Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases. Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations. Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions. Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division. Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness. About You: Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour. Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation. Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving. A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market. Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role. Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis. Ability to work under pressure Adaptable - working towards tight deadlines Proactive Job Offer: Birmingham City Centre Up to 32,000 12 Month FTC Joining a well established professional services organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Salary: 37,573 - 39,550 The Property Services delivery team is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer?s homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. For the first three months, this position will have a slightly different lens to what is described above and will be based in Twickenham; the details of this will be discussed at interview but will essentially involve triaging live complaints and working with the incumbent contractors to prioritise complaint action workload. Thereafter, the role will move to a permanent base in Bracknell with some travel within the Home Counties expected and this is when the primary job function will start. Responsibilities & Outcomes Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way Ensure standards for customer experience across the whole customer journey are met. Attend residents? associations and one-off meetings working closely with members of the Property Services Delivery Team Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. To positively promote the work of the team so its remit is understood and has the widest possible impact. Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Please be advised that this role requires a full clean driving licence with access to a vehicle Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 19, 2024
Full time
Salary: 37,573 - 39,550 The Property Services delivery team is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer?s homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. For the first three months, this position will have a slightly different lens to what is described above and will be based in Twickenham; the details of this will be discussed at interview but will essentially involve triaging live complaints and working with the incumbent contractors to prioritise complaint action workload. Thereafter, the role will move to a permanent base in Bracknell with some travel within the Home Counties expected and this is when the primary job function will start. Responsibilities & Outcomes Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way Ensure standards for customer experience across the whole customer journey are met. Attend residents? associations and one-off meetings working closely with members of the Property Services Delivery Team Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. To positively promote the work of the team so its remit is understood and has the widest possible impact. Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Please be advised that this role requires a full clean driving licence with access to a vehicle Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Do you have a passion for being organised? Are you a strong administrator? Due to ongoing growth our client in Gosport, is now seeking to appoint another service co-ordinator working closely with their client and also the team of Service and installation engineers to deliver services and dealing with any issues arising. 22,000 - 24,000 Location - Gosport Permanent - Full time Monday - Thursday 09:00am - 17:00hrs Friday 09:00am - 16:00hrs This role will report to the General Manager and will include the following critical functions. Main Responsibilities: To be responsible for the performance and renewal maintenance contracts with customers Scheduling Engineers diaries Ensuring all reports are completed and returned by engineers, copied to customers and correctly filed. To provide quotations in response to engineers visits for repair work and chasing customers for purchase orders for same. Ordering and monitoring of spare parts as required (including warranty spares) To provide monthly statistics as required for management meetings To assist with the logistics and general administration of the company What we require from you: You will have excellent customer services skills be extremely organised with a strong problem solving 'can do' attitude. Previous experience working within an office environment and be proficient in Microsoft Programmes such as Excel, Word, Outlook etc. You enjoy talking to people and are great at creating trust Previous experience working with facilities preferred but not essential Excellent communication skills both written and verbal Organized, dependable and motivated INDCP
Apr 19, 2024
Full time
Do you have a passion for being organised? Are you a strong administrator? Due to ongoing growth our client in Gosport, is now seeking to appoint another service co-ordinator working closely with their client and also the team of Service and installation engineers to deliver services and dealing with any issues arising. 22,000 - 24,000 Location - Gosport Permanent - Full time Monday - Thursday 09:00am - 17:00hrs Friday 09:00am - 16:00hrs This role will report to the General Manager and will include the following critical functions. Main Responsibilities: To be responsible for the performance and renewal maintenance contracts with customers Scheduling Engineers diaries Ensuring all reports are completed and returned by engineers, copied to customers and correctly filed. To provide quotations in response to engineers visits for repair work and chasing customers for purchase orders for same. Ordering and monitoring of spare parts as required (including warranty spares) To provide monthly statistics as required for management meetings To assist with the logistics and general administration of the company What we require from you: You will have excellent customer services skills be extremely organised with a strong problem solving 'can do' attitude. Previous experience working within an office environment and be proficient in Microsoft Programmes such as Excel, Word, Outlook etc. You enjoy talking to people and are great at creating trust Previous experience working with facilities preferred but not essential Excellent communication skills both written and verbal Organized, dependable and motivated INDCP
Commercial Co-ordinator/ Administrator Permanent Aston, Birmingham Full time, Mon-Fri Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities The Manufacturers' Organisation Make UK If you are looking for an administration or coordination role with a friendly and well established company this could be the perfect role for you! Based at Make UK's state of the art technology hub in Aston, this role will see you supporting the administration for Make UK's training courses, responding to sales enquiries and recognizing potential leads. Key responsibilities to include: Maintain customer information database, log leads and follow up on them Generate invoices and raise PO numbers Provide key information to consultants Coordinate organisation of rooms and resources for courses Generate certification for courses Provide feedback and evaluations to customers, collating relevant data and being the point of contact for day to day matters Generate course notes Liaise with customers to arrange training courses, working to minimize cancellation rates Respond to email and telephone enquiries Liaise with on site caterers Register delegates with exam boards and invigilating exams Experience required/desired Previous experience in an administration / co-ordination role (sales/training would be beneficial) Excellent telephone manner and communication skills Proficient knowledge of Word/excel/powerpoint SAFEGUARDING INFORMATION This post is exempt from the Rehabilitation of Offenders Act 1974. It is therefore a mandatory requirement that the successful candidate agrees to an enhanced DBS check and satisfactory references. Individuals barred from working in this sector are reminded it is a criminal offence to submit an application. With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant. To apply for this role please send your CV through Due to volume of applications, if you do not hear back within 5 working days please assume that you have been unsuccessful at this time.
Apr 19, 2024
Full time
Commercial Co-ordinator/ Administrator Permanent Aston, Birmingham Full time, Mon-Fri Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities The Manufacturers' Organisation Make UK If you are looking for an administration or coordination role with a friendly and well established company this could be the perfect role for you! Based at Make UK's state of the art technology hub in Aston, this role will see you supporting the administration for Make UK's training courses, responding to sales enquiries and recognizing potential leads. Key responsibilities to include: Maintain customer information database, log leads and follow up on them Generate invoices and raise PO numbers Provide key information to consultants Coordinate organisation of rooms and resources for courses Generate certification for courses Provide feedback and evaluations to customers, collating relevant data and being the point of contact for day to day matters Generate course notes Liaise with customers to arrange training courses, working to minimize cancellation rates Respond to email and telephone enquiries Liaise with on site caterers Register delegates with exam boards and invigilating exams Experience required/desired Previous experience in an administration / co-ordination role (sales/training would be beneficial) Excellent telephone manner and communication skills Proficient knowledge of Word/excel/powerpoint SAFEGUARDING INFORMATION This post is exempt from the Rehabilitation of Offenders Act 1974. It is therefore a mandatory requirement that the successful candidate agrees to an enhanced DBS check and satisfactory references. Individuals barred from working in this sector are reminded it is a criminal offence to submit an application. With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow. Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, flexible hours, health cover, matched pension contributions up to 8%, and life assurance. We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant. To apply for this role please send your CV through Due to volume of applications, if you do not hear back within 5 working days please assume that you have been unsuccessful at this time.
Project Coordinator - Yeovil (Hybrid) - £25,000 I am seeking a Project Coordinator to join a technical service provider based in Yeovil. You will be working with new and existing clients helping to provision IT related services for the business. You will deal with key suppliers, internal teams and customers through all stages of the delivery process ensuring that agreed milestones are achieved click apply for full job details
Apr 19, 2024
Full time
Project Coordinator - Yeovil (Hybrid) - £25,000 I am seeking a Project Coordinator to join a technical service provider based in Yeovil. You will be working with new and existing clients helping to provision IT related services for the business. You will deal with key suppliers, internal teams and customers through all stages of the delivery process ensuring that agreed milestones are achieved click apply for full job details
Permanent, Part Time (25 hours per week) Lakeside Court is a retirement living scheme situated in the popular district of Hamden Park in Eastbourne. The scheme consists of 45 generously sized one-bedroom self-contained apartments, accommodating one or two people. There are also a few studio apartments. We're now looking for a Scheme Coordinator / Well-being and Community Connector to provide the day-to-day delivery of local services to our customers, creating a vibrant community and sustainable living environment. As our Scheme Coordinator / Well-being and Community Connector, you will carry out daily well-being checks and respond to emerging changes in circumstances. Identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk and signposting to external agencies as required. Updating our customer records, in relation to well-being and risk is a vital requirement, so the ability to organise and manage workloads is essential. You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, tackling loneliness and raising dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, working with both the Wellbeing and Delivery Managers and the wider teams. The ideal candidate will: Have a strong commitment to the delivery of a high level of customer service in a fast-paced working environment. Be a natural relationship builder, able to motivate and inspire others. Be able to demonstrate experience of partnership working with specialist agencies for older people, with a passion for co-producing innovative services. Have a demonstrative knowledge of Adult Safeguarding. Have excellent interpersonal skills with the ability to adapt your approach depending on your audience. Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity. Have good general IT skills, including Microsoft Excel & in-house systems. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Apr 19, 2024
Full time
Permanent, Part Time (25 hours per week) Lakeside Court is a retirement living scheme situated in the popular district of Hamden Park in Eastbourne. The scheme consists of 45 generously sized one-bedroom self-contained apartments, accommodating one or two people. There are also a few studio apartments. We're now looking for a Scheme Coordinator / Well-being and Community Connector to provide the day-to-day delivery of local services to our customers, creating a vibrant community and sustainable living environment. As our Scheme Coordinator / Well-being and Community Connector, you will carry out daily well-being checks and respond to emerging changes in circumstances. Identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk and signposting to external agencies as required. Updating our customer records, in relation to well-being and risk is a vital requirement, so the ability to organise and manage workloads is essential. You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, tackling loneliness and raising dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, working with both the Wellbeing and Delivery Managers and the wider teams. The ideal candidate will: Have a strong commitment to the delivery of a high level of customer service in a fast-paced working environment. Be a natural relationship builder, able to motivate and inspire others. Be able to demonstrate experience of partnership working with specialist agencies for older people, with a passion for co-producing innovative services. Have a demonstrative knowledge of Adult Safeguarding. Have excellent interpersonal skills with the ability to adapt your approach depending on your audience. Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity. Have good general IT skills, including Microsoft Excel & in-house systems. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Progress Co-ordinator Redditch • Permanent • Full Time • Salary £24,000 per annum We are recruiting for a Progress coordinator the purpose of this role will be placing and co-ordinating orders for large-scale front and back of-house projects. The Progress Co-ordinator's day-to-day duties are as follows: Processing new orders and liaising with suppliers and sub-contractors Updating the bespoke in-house system as per company requirements Managing phone calls and emails from clients & Contract Managers Ensuring deadlines are met Maintaining the company asset management for all completed works. Completing any additional internal forms to assist the management team Arranging handover of works from the sales team to order progress to enable a full understanding of the project. The Successful Progress Co-ordinator must have the following skills/experience: Previously worked within an office environment Intermediate Excel skills Excellent organisation skills Able to work on your own initiative and also be part of a team Excellent attention to detail Proactive Good communication skills both written and verbal What s on offer for the successful Progress Co-ordinator? Salary £24,000 Hours Mon-Friday 08.30-17.00 with a 30-minute break Pension Scheme with contributions of 5% being matched by the company Health Cash Plan Enhanced Maternity and Paternity Discounts for online and high street retailers. 25 days holiday with the addition to buy an additional 5 days. Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on (phone number removed). Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies. Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors. Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain
Apr 19, 2024
Full time
Progress Co-ordinator Redditch • Permanent • Full Time • Salary £24,000 per annum We are recruiting for a Progress coordinator the purpose of this role will be placing and co-ordinating orders for large-scale front and back of-house projects. The Progress Co-ordinator's day-to-day duties are as follows: Processing new orders and liaising with suppliers and sub-contractors Updating the bespoke in-house system as per company requirements Managing phone calls and emails from clients & Contract Managers Ensuring deadlines are met Maintaining the company asset management for all completed works. Completing any additional internal forms to assist the management team Arranging handover of works from the sales team to order progress to enable a full understanding of the project. The Successful Progress Co-ordinator must have the following skills/experience: Previously worked within an office environment Intermediate Excel skills Excellent organisation skills Able to work on your own initiative and also be part of a team Excellent attention to detail Proactive Good communication skills both written and verbal What s on offer for the successful Progress Co-ordinator? Salary £24,000 Hours Mon-Friday 08.30-17.00 with a 30-minute break Pension Scheme with contributions of 5% being matched by the company Health Cash Plan Enhanced Maternity and Paternity Discounts for online and high street retailers. 25 days holiday with the addition to buy an additional 5 days. Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on (phone number removed). Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies. Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors. Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain
We are currently recruiting for a Customer Service Coordinator on behalf of our client located in Oakham. This position plays a pivotal role providing exceptional service and support to existing and new customers. The team member would be responsible for addressing enquiries, resolving issues, and facilitating professional interactions with customers through various communication channels, both verbal and written. The right candidate would possess strong interpersonal skills, problem-solving abilities, and a commitment to delivering high-quality service. This is a full time permanent role. Salary £23k - £30K depending on experience and language level. (German) It is also a hybrid role 3 days working in the office and 2 days working from home. 3pm finish on a Friday Responsibilities Respond to all customer enquiries via Phone, email or in person, promptly and professionally. Supporting customers with product information, pricing, availability, and order management/ processing Maintaining customer and internal systems (where appropriate) Providing troubleshooting support for technical issues related to products or services. Liaise with departments within the UK office and factories (both Poland and China), to ensure customer enquiries are managed effectively and ensure resolutions in a timely manner. Stay informed and up to date with products, services, and policies to provide accurate information to customers. Collaborate with team members to improve processes, continually improve service quality and support. Working alongside line manager, on a day-to-day basis, supporting the Customer Service department Regularly participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service techniques Adhere to company policies, guidelines and standards for professionalism, confidentiality, and ethical conduct. Requirements German speaking, a strong advantage Proven experience in Customer Service, Retail, or related field. Excellent communication skills, both verbal and written Strong interpersonal skills with the ability to build rapport with customers. Effective problem solver Ability to multitask, prioritize, and manage time efficiently. Adaptability and strong initiative to learn new processes, systems, and products. Attention to detail and accuracy in all work carried out. Competent user in Microsoft Office, inclusive of Outlook, Teams etc. with proven intermediate level excel skills advantageous. Positive attitude, patience, and resilience
Apr 19, 2024
Full time
We are currently recruiting for a Customer Service Coordinator on behalf of our client located in Oakham. This position plays a pivotal role providing exceptional service and support to existing and new customers. The team member would be responsible for addressing enquiries, resolving issues, and facilitating professional interactions with customers through various communication channels, both verbal and written. The right candidate would possess strong interpersonal skills, problem-solving abilities, and a commitment to delivering high-quality service. This is a full time permanent role. Salary £23k - £30K depending on experience and language level. (German) It is also a hybrid role 3 days working in the office and 2 days working from home. 3pm finish on a Friday Responsibilities Respond to all customer enquiries via Phone, email or in person, promptly and professionally. Supporting customers with product information, pricing, availability, and order management/ processing Maintaining customer and internal systems (where appropriate) Providing troubleshooting support for technical issues related to products or services. Liaise with departments within the UK office and factories (both Poland and China), to ensure customer enquiries are managed effectively and ensure resolutions in a timely manner. Stay informed and up to date with products, services, and policies to provide accurate information to customers. Collaborate with team members to improve processes, continually improve service quality and support. Working alongside line manager, on a day-to-day basis, supporting the Customer Service department Regularly participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service techniques Adhere to company policies, guidelines and standards for professionalism, confidentiality, and ethical conduct. Requirements German speaking, a strong advantage Proven experience in Customer Service, Retail, or related field. Excellent communication skills, both verbal and written Strong interpersonal skills with the ability to build rapport with customers. Effective problem solver Ability to multitask, prioritize, and manage time efficiently. Adaptability and strong initiative to learn new processes, systems, and products. Attention to detail and accuracy in all work carried out. Competent user in Microsoft Office, inclusive of Outlook, Teams etc. with proven intermediate level excel skills advantageous. Positive attitude, patience, and resilience
First Military Recruitment Ltd
Harwell, Oxfordshire
MS467 - Facilities Services Coordinator Location: Harwell, Oxfordshire Salary: £35,000 - £45,000 per annum Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Facilities Services Coordinator. Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered. Duties and Responsibilities: In close collaboration with another representative, coordinate and supervise events in a Conference Centre. Specifically interact with key event requestors on detailing the on site logistics, set up for exhibitions and liaise with service stakeholders (e.g. IT, VideoConfering, AV etc). Coordinate the FM on site activities for the preparation of special events. Coordinate and support AudioVisual system development and operations in the CC. Support the catering service development. Coordination of complex user requests related to FM services. Coordinate inputs to further evolution of the CC services, event types, communications with stakeholders and CC specific website. Ad-hoc support to Head of FM Service. Coordinate in close collaboration with FM the implementation of ad-hoc projects with third party companies. Organize the implementation of accommodation requests from onsite personnel. Skills and Qualifications: FM experience (Essential). Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills. Attention to detail and high level of accuracy. A desire to develop as an individual, willing to embrace new challenges. Experience of administration duties. Excellent computer skills with a good knowledge of Microsoft Office software required. Excellent customer services skills to offer help and support at all levels. A DBS check may be required for this role which the successful applicant will need to apply for and provide evidence of on appointment of the position.
Apr 19, 2024
Full time
MS467 - Facilities Services Coordinator Location: Harwell, Oxfordshire Salary: £35,000 - £45,000 per annum Overview: First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Facilities Services Coordinator. Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered. Duties and Responsibilities: In close collaboration with another representative, coordinate and supervise events in a Conference Centre. Specifically interact with key event requestors on detailing the on site logistics, set up for exhibitions and liaise with service stakeholders (e.g. IT, VideoConfering, AV etc). Coordinate the FM on site activities for the preparation of special events. Coordinate and support AudioVisual system development and operations in the CC. Support the catering service development. Coordination of complex user requests related to FM services. Coordinate inputs to further evolution of the CC services, event types, communications with stakeholders and CC specific website. Ad-hoc support to Head of FM Service. Coordinate in close collaboration with FM the implementation of ad-hoc projects with third party companies. Organize the implementation of accommodation requests from onsite personnel. Skills and Qualifications: FM experience (Essential). Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills. Attention to detail and high level of accuracy. A desire to develop as an individual, willing to embrace new challenges. Experience of administration duties. Excellent computer skills with a good knowledge of Microsoft Office software required. Excellent customer services skills to offer help and support at all levels. A DBS check may be required for this role which the successful applicant will need to apply for and provide evidence of on appointment of the position.
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people's Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Apr 19, 2024
Contractor
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people's Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Property Services Coordinator Bedford (Hybrid) Salary: £26,300 per annum The vacancy Permanent Full Time (37 hours per week) Hours are 09:.00pm Monday Friday We are looking for a Property Services Coordinator to join our busy team and oversee a range of diverse administrative duties. As a Property Service Coordinator, you will play a pivotal role in ensuring the smooth operation of our processes, managing a high volume of responsive repair queries ensuring a quick turnaround in response times, as well as processing payment of invoices using the Orchard and Total Mobile systems. Experience with these tasks would be beneficial but not mandatory as training will be provided. You must have good communication skills to be able to work well with the wider team and contractors. A good working knowledge of Microsoft Office software, Asset database software alongside housing management software packages is desirable. Attention to detail is very important and the need to identify and flag any discrepancies. Good organisational skills and the ability to prioritise workload is essential. Knowledge and experience of construction repairs and maintenance or previous experience within a repairs service and/or customer contact team would be beneficial but not essential. Please see full role profile for further details. Essential skills Experience of Microsoft Office, Asset database software or housing management software packages. Customer service experience Good communication skills Experience generating repair requests and processing invoices Amongst what we offer you is: A competitive salary of £27,300.00 to £30,975.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. Closing date: 2 nd May 2024 Interview date: To be Confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Apr 19, 2024
Full time
Property Services Coordinator Bedford (Hybrid) Salary: £26,300 per annum The vacancy Permanent Full Time (37 hours per week) Hours are 09:.00pm Monday Friday We are looking for a Property Services Coordinator to join our busy team and oversee a range of diverse administrative duties. As a Property Service Coordinator, you will play a pivotal role in ensuring the smooth operation of our processes, managing a high volume of responsive repair queries ensuring a quick turnaround in response times, as well as processing payment of invoices using the Orchard and Total Mobile systems. Experience with these tasks would be beneficial but not mandatory as training will be provided. You must have good communication skills to be able to work well with the wider team and contractors. A good working knowledge of Microsoft Office software, Asset database software alongside housing management software packages is desirable. Attention to detail is very important and the need to identify and flag any discrepancies. Good organisational skills and the ability to prioritise workload is essential. Knowledge and experience of construction repairs and maintenance or previous experience within a repairs service and/or customer contact team would be beneficial but not essential. Please see full role profile for further details. Essential skills Experience of Microsoft Office, Asset database software or housing management software packages. Customer service experience Good communication skills Experience generating repair requests and processing invoices Amongst what we offer you is: A competitive salary of £27,300.00 to £30,975.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. Closing date: 2 nd May 2024 Interview date: To be Confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Customer Services Coordinator West Auckland Full Time / 12-month Fixed Term Contract Do you want to work for a company who cares for its employees & customers in equal measure? is serious about sustainability & the environmental impact of its products & processes? can provide a long-term future & personal development for those who aspire? If yes, then read on to find out more about the job on offer at Smurfit Kappa. An exciting opportunity has arisen for a Customer Service Coordinator to join our existing team as cover for maternity leave at West Auckland. Reporting to the Customer Service Team Leader, the main purpose of this role is to provide excellent customer service and to be the primary customer contact for day-to-day communications. The Customer Service Coordinator will fulfil the needs of the customer in line with agreed business processes and customer service level agreements. The successful candidate will meet and exceed the needs of the customer whilst maintaining an operational focus and deliver results that take in to account the interests of all stakeholders. Key job requirements: The main duties of the role will include: Operational Responsibility To manage customer expectations around order placement and delivery against agreed SLAs. Manage stocks against agreed levels (to be reviewed quarterly) to ensure balance between OTIF levels, production capacity and aged stock. Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business. Communication Planning Liaise with other departments to maintain the most cost effective and efficient service throughout the company and ensure that customers are fully informed of issues affecting production or timescales. To create, maintain, and enhance effective working relationships with all internal and external customers. Skills, Knowledge, and Experience: A genuine interest in working with and helping customers. Good communication and presentation skills. Good presentation and a polite, tactful, and friendly character. A good understanding of numbers and planning. The ability to be flexible, decisive, and quick thinking. The ability to handle complaints and difficult situations in a patient, calm, and effective way. An understanding of computer systems and Excel. Develop good, productive working relationships with internal and external customers. What we are looking for in a person: Good team player with the willingness to support others in the team when challenges arise. Resilience to prolonged periods of disruption affecting day-to-day workload. Ability to explore all options/solutions in the event of disruption to the planned production to minimise impact for the customer. Ability to take a hands on approach to problem solving before escalating to the CS Team Leader or CS Manager. What's on offer: 25 days annual leave (plus 8 statutory) as standard Contributory pension scheme (plus ad hoc access to independent financial advice) Training & development Free on-site parking Employee Assistance - 24/7 free & confidential support to both you and your family Access to on site mental health and wellbeing support Regular health assessments (role dependent) Cycle to work scheme Who are we? We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers. We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our family . We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities. We are: A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria. Open to considering flexible working, such as part-time hours, hybrid working and other flexible options. Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.
Apr 19, 2024
Contractor
Customer Services Coordinator West Auckland Full Time / 12-month Fixed Term Contract Do you want to work for a company who cares for its employees & customers in equal measure? is serious about sustainability & the environmental impact of its products & processes? can provide a long-term future & personal development for those who aspire? If yes, then read on to find out more about the job on offer at Smurfit Kappa. An exciting opportunity has arisen for a Customer Service Coordinator to join our existing team as cover for maternity leave at West Auckland. Reporting to the Customer Service Team Leader, the main purpose of this role is to provide excellent customer service and to be the primary customer contact for day-to-day communications. The Customer Service Coordinator will fulfil the needs of the customer in line with agreed business processes and customer service level agreements. The successful candidate will meet and exceed the needs of the customer whilst maintaining an operational focus and deliver results that take in to account the interests of all stakeholders. Key job requirements: The main duties of the role will include: Operational Responsibility To manage customer expectations around order placement and delivery against agreed SLAs. Manage stocks against agreed levels (to be reviewed quarterly) to ensure balance between OTIF levels, production capacity and aged stock. Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business. Communication Planning Liaise with other departments to maintain the most cost effective and efficient service throughout the company and ensure that customers are fully informed of issues affecting production or timescales. To create, maintain, and enhance effective working relationships with all internal and external customers. Skills, Knowledge, and Experience: A genuine interest in working with and helping customers. Good communication and presentation skills. Good presentation and a polite, tactful, and friendly character. A good understanding of numbers and planning. The ability to be flexible, decisive, and quick thinking. The ability to handle complaints and difficult situations in a patient, calm, and effective way. An understanding of computer systems and Excel. Develop good, productive working relationships with internal and external customers. What we are looking for in a person: Good team player with the willingness to support others in the team when challenges arise. Resilience to prolonged periods of disruption affecting day-to-day workload. Ability to explore all options/solutions in the event of disruption to the planned production to minimise impact for the customer. Ability to take a hands on approach to problem solving before escalating to the CS Team Leader or CS Manager. What's on offer: 25 days annual leave (plus 8 statutory) as standard Contributory pension scheme (plus ad hoc access to independent financial advice) Training & development Free on-site parking Employee Assistance - 24/7 free & confidential support to both you and your family Access to on site mental health and wellbeing support Regular health assessments (role dependent) Cycle to work scheme Who are we? We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers. We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our family . We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities. We are: A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria. Open to considering flexible working, such as part-time hours, hybrid working and other flexible options. Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.
Health Case Management Limited (HCML)
Manchester, Lancashire
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: £24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Apr 19, 2024
Full time
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: £24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Strategic Engagement Coordinator (Temporary, 6 months) Rate: 17.22 per hour Based: Euston Role: Full time - Hybrid - 2 days in Euston / 2 days from home Company: Health-care regulatory body Do you have an interest in politics and current affairs is so this could be the perfect role! Are you a proactive and well-organised individual with a passion for building strong relationships? Our client, a leading organisation in the health-care industry, is seeking an Engagement Coordinator to join their Strategic Engagement team. As an Engagement Coordinator, you will play a key role in supporting the team's activities and ensuring effective coordination for various internal and external engagements. An interest in Policies and Current Affairs would be desirable for this role. This is a temporary position with a contract length of 6 months, offering a competitive hourly rate. Responsibilities: Coordinate and provide proactive support for team meetings, including drafting agendas, taking notes, and maintaining action logs. Manage and update team documents, including the team risk log and shared team calendar. Support information flow and intel sharing with the organisation's national offices through coordination of input to relevant meetings and resources. Monitor team performance, including key performance indicators and service level agreements, and produce annual reports. Contribute to cross-team coordination within the Strategic Engagement team, supporting Managers and the Head of Section. Act as the team business continuity lead, completing necessary assessments and plans. Coordinate the team's business planning, ensuring timely completion and regular updates. Manage team publications, adhering to the organisation's tone of voice standards and corporate branding. Maintain the team's contacts management database and record engagements accurately. Drive continuous improvement within the team, capturing and implementing ideas. Collaborate with other administrators and business support officers across the External Affairs and Engagement team. Requirements: Proactive individual with excellent time management skills and the ability to work at pace. Strong interpersonal and time management skills, with the ability to handle competing demands. Well-organised and responsive to changing circumstances, with a proactive approach to work. Excellent IT skills, including proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook. Good written communication skills, with the ability to present information clearly and accurately. Strong customer service mindset, ensuring positive delivery of services. An understanding of the health-care regulatory environment is desirable. Experience in producing formal reports and engagement materials is a plus. Familiarity with relationship management systems or similar database software is advantageous. Join our client's Strategic Engagement team and contribute to their mission of improving patient care and setting high standards in medical education and practise. Apply now to be part of a dynamic and collaborative team! Please note: This is a temporary position starting on May 1, 2024, and ending on October 1, 2024. The working pattern is full-time, with an hourly rate of 17.22. Please email you CV to: (url removed) We encourage applications from all qualified candidates, regardless of race, gender, age, disability, or sexual orientation. Our client is an equal opportunity employer. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Seasonal
Strategic Engagement Coordinator (Temporary, 6 months) Rate: 17.22 per hour Based: Euston Role: Full time - Hybrid - 2 days in Euston / 2 days from home Company: Health-care regulatory body Do you have an interest in politics and current affairs is so this could be the perfect role! Are you a proactive and well-organised individual with a passion for building strong relationships? Our client, a leading organisation in the health-care industry, is seeking an Engagement Coordinator to join their Strategic Engagement team. As an Engagement Coordinator, you will play a key role in supporting the team's activities and ensuring effective coordination for various internal and external engagements. An interest in Policies and Current Affairs would be desirable for this role. This is a temporary position with a contract length of 6 months, offering a competitive hourly rate. Responsibilities: Coordinate and provide proactive support for team meetings, including drafting agendas, taking notes, and maintaining action logs. Manage and update team documents, including the team risk log and shared team calendar. Support information flow and intel sharing with the organisation's national offices through coordination of input to relevant meetings and resources. Monitor team performance, including key performance indicators and service level agreements, and produce annual reports. Contribute to cross-team coordination within the Strategic Engagement team, supporting Managers and the Head of Section. Act as the team business continuity lead, completing necessary assessments and plans. Coordinate the team's business planning, ensuring timely completion and regular updates. Manage team publications, adhering to the organisation's tone of voice standards and corporate branding. Maintain the team's contacts management database and record engagements accurately. Drive continuous improvement within the team, capturing and implementing ideas. Collaborate with other administrators and business support officers across the External Affairs and Engagement team. Requirements: Proactive individual with excellent time management skills and the ability to work at pace. Strong interpersonal and time management skills, with the ability to handle competing demands. Well-organised and responsive to changing circumstances, with a proactive approach to work. Excellent IT skills, including proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook. Good written communication skills, with the ability to present information clearly and accurately. Strong customer service mindset, ensuring positive delivery of services. An understanding of the health-care regulatory environment is desirable. Experience in producing formal reports and engagement materials is a plus. Familiarity with relationship management systems or similar database software is advantageous. Join our client's Strategic Engagement team and contribute to their mission of improving patient care and setting high standards in medical education and practise. Apply now to be part of a dynamic and collaborative team! Please note: This is a temporary position starting on May 1, 2024, and ending on October 1, 2024. The working pattern is full-time, with an hourly rate of 17.22. Please email you CV to: (url removed) We encourage applications from all qualified candidates, regardless of race, gender, age, disability, or sexual orientation. Our client is an equal opportunity employer. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Strategic Engagement Coordinator (Temporary, 6 months) Rate: 17.22 per hour Based: Euston Role: Full time - Hybrid - 2 days in Euston / 2 days from home Company: Health-care regulatory body Do you have an interest in politics and current affairs is so this could be the perfect role! Are you a proactive and well-organised individual with a passion for building strong relationships? Our client, a leading organisation in the health-care industry, is seeking an Engagement Coordinator to join their Strategic Engagement team. As an Engagement Coordinator, you will play a key role in supporting the team's activities and ensuring effective coordination for various internal and external engagements. An interest in Policies and Current Affairs would be desirable for this role. This is a temporary position with a contract length of 6 months, offering a competitive hourly rate. Responsibilities: Coordinate and provide proactive support for team meetings, including drafting agendas, taking notes, and maintaining action logs. Manage and update team documents, including the team risk log and shared team calendar. Support information flow and intel sharing with the organisation's national offices through coordination of input to relevant meetings and resources. Monitor team performance, including key performance indicators and service level agreements, and produce annual reports. Contribute to cross-team coordination within the Strategic Engagement team, supporting Managers and the Head of Section. Act as the team business continuity lead, completing necessary assessments and plans. Coordinate the team's business planning, ensuring timely completion and regular updates. Manage team publications, adhering to the organisation's tone of voice standards and corporate branding. Maintain the team's contacts management database and record engagements accurately. Drive continuous improvement within the team, capturing and implementing ideas. Collaborate with other administrators and business support officers across the External Affairs and Engagement team. Requirements: Proactive individual with excellent time management skills and the ability to work at pace. Strong interpersonal and time management skills, with the ability to handle competing demands. Well-organised and responsive to changing circumstances, with a proactive approach to work. Excellent IT skills, including proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook. Good written communication skills, with the ability to present information clearly and accurately. Strong customer service mindset, ensuring positive delivery of services. An understanding of the health-care regulatory environment is desirable. Experience in producing formal reports and engagement materials is a plus. Familiarity with relationship management systems or similar database software is advantageous. Join our client's Strategic Engagement team and contribute to their mission of improving patient care and setting high standards in medical education and practise. Apply now to be part of a dynamic and collaborative team! Please note: This is a temporary position starting on May 1, 2024, and ending on October 1, 2024. The working pattern is full-time, with an hourly rate of 17.22. Please email you CV to: (url removed) We encourage applications from all qualified candidates, regardless of race, gender, age, disability, or sexual orientation. Our client is an equal opportunity employer. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Seasonal
Strategic Engagement Coordinator (Temporary, 6 months) Rate: 17.22 per hour Based: Euston Role: Full time - Hybrid - 2 days in Euston / 2 days from home Company: Health-care regulatory body Do you have an interest in politics and current affairs is so this could be the perfect role! Are you a proactive and well-organised individual with a passion for building strong relationships? Our client, a leading organisation in the health-care industry, is seeking an Engagement Coordinator to join their Strategic Engagement team. As an Engagement Coordinator, you will play a key role in supporting the team's activities and ensuring effective coordination for various internal and external engagements. An interest in Policies and Current Affairs would be desirable for this role. This is a temporary position with a contract length of 6 months, offering a competitive hourly rate. Responsibilities: Coordinate and provide proactive support for team meetings, including drafting agendas, taking notes, and maintaining action logs. Manage and update team documents, including the team risk log and shared team calendar. Support information flow and intel sharing with the organisation's national offices through coordination of input to relevant meetings and resources. Monitor team performance, including key performance indicators and service level agreements, and produce annual reports. Contribute to cross-team coordination within the Strategic Engagement team, supporting Managers and the Head of Section. Act as the team business continuity lead, completing necessary assessments and plans. Coordinate the team's business planning, ensuring timely completion and regular updates. Manage team publications, adhering to the organisation's tone of voice standards and corporate branding. Maintain the team's contacts management database and record engagements accurately. Drive continuous improvement within the team, capturing and implementing ideas. Collaborate with other administrators and business support officers across the External Affairs and Engagement team. Requirements: Proactive individual with excellent time management skills and the ability to work at pace. Strong interpersonal and time management skills, with the ability to handle competing demands. Well-organised and responsive to changing circumstances, with a proactive approach to work. Excellent IT skills, including proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook. Good written communication skills, with the ability to present information clearly and accurately. Strong customer service mindset, ensuring positive delivery of services. An understanding of the health-care regulatory environment is desirable. Experience in producing formal reports and engagement materials is a plus. Familiarity with relationship management systems or similar database software is advantageous. Join our client's Strategic Engagement team and contribute to their mission of improving patient care and setting high standards in medical education and practise. Apply now to be part of a dynamic and collaborative team! Please note: This is a temporary position starting on May 1, 2024, and ending on October 1, 2024. The working pattern is full-time, with an hourly rate of 17.22. Please email you CV to: (url removed) We encourage applications from all qualified candidates, regardless of race, gender, age, disability, or sexual orientation. Our client is an equal opportunity employer. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Coordinator/Administrator Full Time - Office Based Role (Uckfield, East Sussex) £26-30k DOE Monday to Friday We have a fabulous new role available for a Service Coordinator/Administrator. We are working on behalf of a well-established family run company that has been in business since 1991. The company has expanded over the years and out grown 3 premises and they continue to go from strength to strength. Our client is looking for a highly driven, motivated and detail orientated service controller to join their busy and expanding team. As a Service Coordinator you will be responsible for providing exceptional service and support to our team of engineers, as well as customers and clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a real passion and natural talent for delivering excellent service. As a Service Coordinator, your responsibilities will include: - Organising and overseeing the scheduling of engineers and technicians for service and maintenance visits - Planning of engineer/technician journeys in order to keep travelling time reduced and to a minimum - Responsible for the flow of services provided by the company, ensuring that all services are delivered on-time and to the highest of standards - Managing and developing relationships with clients and customers - Acting as the main point of contact for customers, providing updates on service visits and addressing any concerns. - Overseeing the scheduling of technicians and engineers - Handle all incoming customer inquiries via phone, email and chat - Taking customer orders and ensuring they are processed accurately and in a timely manner as well as dealing with returns and exchanges. - Collaborate with other departments to ensure customer satisfaction - Handling customer complaints and working to resolve issues and improve customer satisfaction. - Performing general administrative tasks to support to service department and any other departments as and when required. - Communicating effectively with both internal teams and external vendors to coordinate service activities - Maintaining records of services/work undertaken, customer interactions and equipment inventory - Ensuring all work is carried out efficiently and in line with company policies and procedures. - Providing accurate and timely information to customers regarding product features, pricing and availability - Assist with any additional administrative tasks as and when assigned Key skills required for this role include strong organisational abilities, excellent communication skills, customer service orientation, problem-solving capabilities, and proficiency in administrative tasks. The successful individual must have/be; - Must possess strong organisational and time-management skills - Proven experience within a customer services role - Outstanding communication skills both written and verbal - Strong problem solving abilities and attention to detail - Ability to multi-task and prioritise your workload - Ability to work well under pressure and to strict deadlines/time scales - Experience in scheduling workload and journey planning is essential. - Must be computer literate and experienced with using the Microsoft suite Benefits Package Includes - Free onsite parking - Company pension scheme - 20 Days holiday This is a wonderful role where no 2 days are the same, working with a fabulous team in a well established firm. This company has a very low staff turnover which I feel speaks volumes about this company itself. If this role is of interest please get in contact to discuss this opportunity further.
Apr 19, 2024
Full time
Service Coordinator/Administrator Full Time - Office Based Role (Uckfield, East Sussex) £26-30k DOE Monday to Friday We have a fabulous new role available for a Service Coordinator/Administrator. We are working on behalf of a well-established family run company that has been in business since 1991. The company has expanded over the years and out grown 3 premises and they continue to go from strength to strength. Our client is looking for a highly driven, motivated and detail orientated service controller to join their busy and expanding team. As a Service Coordinator you will be responsible for providing exceptional service and support to our team of engineers, as well as customers and clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a real passion and natural talent for delivering excellent service. As a Service Coordinator, your responsibilities will include: - Organising and overseeing the scheduling of engineers and technicians for service and maintenance visits - Planning of engineer/technician journeys in order to keep travelling time reduced and to a minimum - Responsible for the flow of services provided by the company, ensuring that all services are delivered on-time and to the highest of standards - Managing and developing relationships with clients and customers - Acting as the main point of contact for customers, providing updates on service visits and addressing any concerns. - Overseeing the scheduling of technicians and engineers - Handle all incoming customer inquiries via phone, email and chat - Taking customer orders and ensuring they are processed accurately and in a timely manner as well as dealing with returns and exchanges. - Collaborate with other departments to ensure customer satisfaction - Handling customer complaints and working to resolve issues and improve customer satisfaction. - Performing general administrative tasks to support to service department and any other departments as and when required. - Communicating effectively with both internal teams and external vendors to coordinate service activities - Maintaining records of services/work undertaken, customer interactions and equipment inventory - Ensuring all work is carried out efficiently and in line with company policies and procedures. - Providing accurate and timely information to customers regarding product features, pricing and availability - Assist with any additional administrative tasks as and when assigned Key skills required for this role include strong organisational abilities, excellent communication skills, customer service orientation, problem-solving capabilities, and proficiency in administrative tasks. The successful individual must have/be; - Must possess strong organisational and time-management skills - Proven experience within a customer services role - Outstanding communication skills both written and verbal - Strong problem solving abilities and attention to detail - Ability to multi-task and prioritise your workload - Ability to work well under pressure and to strict deadlines/time scales - Experience in scheduling workload and journey planning is essential. - Must be computer literate and experienced with using the Microsoft suite Benefits Package Includes - Free onsite parking - Company pension scheme - 20 Days holiday This is a wonderful role where no 2 days are the same, working with a fabulous team in a well established firm. This company has a very low staff turnover which I feel speaks volumes about this company itself. If this role is of interest please get in contact to discuss this opportunity further.