Brown & Brown (Europe)
Cheltenham, Gloucestershire
Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: £Negotiable + Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required The rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development About you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley.
Apr 19, 2024
Full time
Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: £Negotiable + Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required The rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development About you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley.
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Apr 18, 2024
Full time
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Talk Staff Group Limited
Stow On The Wold, Gloucestershire
We are working with a fantastic legal firm based near Cheltenham who are looking for a Customer Advisor to join their successful company. You will provide excellent customer service and administration support to the Conveyancing department. To be considered for the role, you ll require the following essentials: Excellent communication skills written and verbal Hold previous experience within a administration role or customer focused environment ideally within the legal sector Work well under pressure and be highly organised Be confident speaking with clients either on the phone or face to face Demonstrate an understanding of sales within the legal sector General computer skills (Outlook, Excel, Word) Reporting to the Client Relationship Manager, you ll be: Liaising with clients via phone and face to face Working within a fast paced environment Updating the CRM system with relevant information Updating the filing system and open/ close files Postal duties including preparing parcels for dispatching General office duties such as filing and photocopying Providing an excellent customer service Salary & Working Hours £23000 per annum p/a DOE Monday Friday 9am 5pm Company pension Employee referral bonus 33 days holiday per year On-site parking Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment business in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Apr 18, 2024
Full time
We are working with a fantastic legal firm based near Cheltenham who are looking for a Customer Advisor to join their successful company. You will provide excellent customer service and administration support to the Conveyancing department. To be considered for the role, you ll require the following essentials: Excellent communication skills written and verbal Hold previous experience within a administration role or customer focused environment ideally within the legal sector Work well under pressure and be highly organised Be confident speaking with clients either on the phone or face to face Demonstrate an understanding of sales within the legal sector General computer skills (Outlook, Excel, Word) Reporting to the Client Relationship Manager, you ll be: Liaising with clients via phone and face to face Working within a fast paced environment Updating the CRM system with relevant information Updating the filing system and open/ close files Postal duties including preparing parcels for dispatching General office duties such as filing and photocopying Providing an excellent customer service Salary & Working Hours £23000 per annum p/a DOE Monday Friday 9am 5pm Company pension Employee referral bonus 33 days holiday per year On-site parking Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment business in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Job Title: Sales Advisor Salary: £24,000 + Bonus Location: Cheltenham Are you someone who has experience within customer service? Are you someone who has a passion for design? Do you love upselling and speaking through products with customers? Based in Cheltenham, you will be working with customers, interior designers and retail customers advising them on products, upselling and answering any questions and queries. You will also have excellent administration experience processing orders through the system. Working Monday Friday 09 00 with occasional Saturdays during peak periods. Benefits: Monthly bonus on top of your base salary. Holiday entitlement plus 8 bank holidays. Excellent career progression opportunities. Brilliant training provided. Friendly and sociable team. Pension scheme. Full induction. Funded social events and meals out. Christmas party. Employee discount. Onsite parking. Roles and Responsibilities: Provide excellent customer service via phone and email and social media platforms. Liasing with suppliers and updating customers on delivery queries. Gaining product knowledge to advise customers. Processing customers orders online. Taking customer payments. Updating customer information onto customer CRM systems. Upselling on products. Skills and Attributes: Customer Service experience within an office is beneficial but not essential. Understanding of different materials is beneficial but not essential. Highly organised. Ability to use different social media platforms. Self-motivated. If this position is of interest, please apply to today. RE Recruitment act as an employment agency on behalf of the employer. If you don t hear back within 5 working days, please take this as an unsuccessful application. COM1
Apr 18, 2024
Full time
Job Title: Sales Advisor Salary: £24,000 + Bonus Location: Cheltenham Are you someone who has experience within customer service? Are you someone who has a passion for design? Do you love upselling and speaking through products with customers? Based in Cheltenham, you will be working with customers, interior designers and retail customers advising them on products, upselling and answering any questions and queries. You will also have excellent administration experience processing orders through the system. Working Monday Friday 09 00 with occasional Saturdays during peak periods. Benefits: Monthly bonus on top of your base salary. Holiday entitlement plus 8 bank holidays. Excellent career progression opportunities. Brilliant training provided. Friendly and sociable team. Pension scheme. Full induction. Funded social events and meals out. Christmas party. Employee discount. Onsite parking. Roles and Responsibilities: Provide excellent customer service via phone and email and social media platforms. Liasing with suppliers and updating customers on delivery queries. Gaining product knowledge to advise customers. Processing customers orders online. Taking customer payments. Updating customer information onto customer CRM systems. Upselling on products. Skills and Attributes: Customer Service experience within an office is beneficial but not essential. Understanding of different materials is beneficial but not essential. Highly organised. Ability to use different social media platforms. Self-motivated. If this position is of interest, please apply to today. RE Recruitment act as an employment agency on behalf of the employer. If you don t hear back within 5 working days, please take this as an unsuccessful application. COM1
About us - LB Bentley Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable of deployment in the most extreme environments. LB Bentley's design and manufacture of specialist small bore subsea valves, used for chemical injection applications on XMT s and manifolds in subsea systems, have field proven success by pioneering metal-to-metal sealing technology and are known for their reliability and compact design. With its medium & high-pressure filter and desiccant dryer units LB Bentley also delivers a high level of customised engineering combined with highly skilled small batch manufacture eliminating the risk of obsolescence, providing long in-life service. Purpose: HR Advisor supporting the delivery of the Severn Group s People strategy. Reporting to the Divisional HR Business Partner, the HR Advisor will deliver generalist support for the LB Bentley facility, including Employee Relations, Performance Management and Reward, Learning & Development, Organisation Design & Contracting, Resourcing & Talent, EDI, ESG and administration. Duties and responsibilities will vary based upon requirements. Key Accountabilities: Supporting the delivery of the Severn Group s People Strategy. Change management. Supporting Group People projects initiatives as and when required. Administration such as producing offer, termination and changes to terms and conditions letters etc. Conducting inductions and exit interviews. Driving employee engagement and cultural change. Contributing towards the reduction in employee attrition rates. Expertise: CIPD Level 3 or equivalent (required). CIPD Level 5 or equivalent (preferred). Experience in a similar HR position. Ability to demonstrate an active involvement in change initiatives including behavioral and cultural change. Highly developed organisational skills: the ability to coach and influence others, excellent communication skills; flexibility; self-motivated; improvement focused; able to prioritise and work to strict deadlines. Ability to work proactively at pace with minimal supervision under own initiative. Has a passion for adding value to the People agenda. Ability to work in a discreet way. Numeric.
Apr 18, 2024
Full time
About us - LB Bentley Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable of deployment in the most extreme environments. LB Bentley's design and manufacture of specialist small bore subsea valves, used for chemical injection applications on XMT s and manifolds in subsea systems, have field proven success by pioneering metal-to-metal sealing technology and are known for their reliability and compact design. With its medium & high-pressure filter and desiccant dryer units LB Bentley also delivers a high level of customised engineering combined with highly skilled small batch manufacture eliminating the risk of obsolescence, providing long in-life service. Purpose: HR Advisor supporting the delivery of the Severn Group s People strategy. Reporting to the Divisional HR Business Partner, the HR Advisor will deliver generalist support for the LB Bentley facility, including Employee Relations, Performance Management and Reward, Learning & Development, Organisation Design & Contracting, Resourcing & Talent, EDI, ESG and administration. Duties and responsibilities will vary based upon requirements. Key Accountabilities: Supporting the delivery of the Severn Group s People Strategy. Change management. Supporting Group People projects initiatives as and when required. Administration such as producing offer, termination and changes to terms and conditions letters etc. Conducting inductions and exit interviews. Driving employee engagement and cultural change. Contributing towards the reduction in employee attrition rates. Expertise: CIPD Level 3 or equivalent (required). CIPD Level 5 or equivalent (preferred). Experience in a similar HR position. Ability to demonstrate an active involvement in change initiatives including behavioral and cultural change. Highly developed organisational skills: the ability to coach and influence others, excellent communication skills; flexibility; self-motivated; improvement focused; able to prioritise and work to strict deadlines. Ability to work proactively at pace with minimal supervision under own initiative. Has a passion for adding value to the People agenda. Ability to work in a discreet way. Numeric.
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the front line of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve - You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels - You understand the need for diligence with reporting and can identify any risk areas - You have beginner to intermediate knowledge of Excel What you ll be busy doing: - Answering and responding to Partners billing queries via telephone or email - Liaising with internal teams to resolve billing queries - Completion of routine administrative duties - Run reports and updating spreadsheets - Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained - Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 18, 2024
Full time
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the front line of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve - You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels - You understand the need for diligence with reporting and can identify any risk areas - You have beginner to intermediate knowledge of Excel What you ll be busy doing: - Answering and responding to Partners billing queries via telephone or email - Liaising with internal teams to resolve billing queries - Completion of routine administrative duties - Run reports and updating spreadsheets - Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained - Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Role: Partner Support Advisor Location: Brockworth, Gloucestershire Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00 - 17:30 The task at hand: We are looking for a passionate Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners. You'll be great in this role if: - You love providing brilliant customer service and have experience of this. - You have excellent communication skills. - You are motivated and have a positive outlook. - You have an understanding of Microsoft Packages. What you ll be busy doing: - Answering and responding to Partners via telephone or email. - Resolving customer complaints in a calm polite manner. - Completing routine administrative duties. - Liaising with multiple departments to process orders, applications, and requests. - Monitoring and reporting on business impacting issues relating to key accounts. - Liaising with internal and external auditors and dealing with irregularities as they arise. - Working on several tasks at once and prioritising your own workload as operationally required. Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 18, 2024
Full time
Role: Partner Support Advisor Location: Brockworth, Gloucestershire Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00 - 17:30 The task at hand: We are looking for a passionate Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners. You'll be great in this role if: - You love providing brilliant customer service and have experience of this. - You have excellent communication skills. - You are motivated and have a positive outlook. - You have an understanding of Microsoft Packages. What you ll be busy doing: - Answering and responding to Partners via telephone or email. - Resolving customer complaints in a calm polite manner. - Completing routine administrative duties. - Liaising with multiple departments to process orders, applications, and requests. - Monitoring and reporting on business impacting issues relating to key accounts. - Liaising with internal and external auditors and dealing with irregularities as they arise. - Working on several tasks at once and prioritising your own workload as operationally required. Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
New job opportunity for a Customer Retension Advisor in Bristol Your new company The RAC provides complete peace of mind to UK personal and business members, whatever their driving needs - from Breakdown assistance to Insurance and a range of other motoring services .Whether it is Breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information . Your new role As a Customer Retention Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard. Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Retention Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team! This is a full-time, permanent role based at out iconic Bradley Stoke office. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 19:00, Saturday and Sunday 09:00 - 17:00 (alternative weekends (Saturday OR Sunday with rest day in the week What you'll get in return Bonus scheme with additional earning potential up to 22% OTE monthly Competitive rewards package Flexible shifts and working hour patterns A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor! A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business. What you will be doing Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members Effectively engage with members who are renewing their membership with us Reviewing their Customer memberships and promoting our differences versus competitors Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities. Recording member data and requests in an accurate manner using RAC systems We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
New job opportunity for a Customer Retension Advisor in Bristol Your new company The RAC provides complete peace of mind to UK personal and business members, whatever their driving needs - from Breakdown assistance to Insurance and a range of other motoring services .Whether it is Breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information . Your new role As a Customer Retention Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard. Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Retention Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team! This is a full-time, permanent role based at out iconic Bradley Stoke office. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 19:00, Saturday and Sunday 09:00 - 17:00 (alternative weekends (Saturday OR Sunday with rest day in the week What you'll get in return Bonus scheme with additional earning potential up to 22% OTE monthly Competitive rewards package Flexible shifts and working hour patterns A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor! A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business. What you will be doing Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members Effectively engage with members who are renewing their membership with us Reviewing their Customer memberships and promoting our differences versus competitors Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities. Recording member data and requests in an accurate manner using RAC systems We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Registered Manageer - Learning Disabilities Your new company: We are looking to recruit a passionate, motivated and confident individual for a full-time Registered Manager in the Gloucestershire area within a supported living setting. Leading a passionate staff team of 75, with the assistance of two deputies, you will be fully supported by the CEO, Head of Support, Finance and your peers, along with other members of the senior management team and external HR and H&S advisors. You will also benefit from working with colleagues across the charity as part of a wider supportive team and have an active role in the strategic future development of the setting. With your staff and team across three homes, you will be supporting 20 adults with learning and physical disabilities and health needs to live with warmth, fun and happiness. Your new role: As Registered Manager, you will need to ensure the provision of high quality residential care services supporting the rights of clients and allowing each to live the life they choose. Ensuring all care and decisions are taken in accordance with the principles of Person Centred Care. Support, develop and mentor staff to fulfil their roles to the highest standard. Working with others across to Trust to actively seek continuous improvement What you will need to succeed: You will need to have at least two years' experience as a Registered Manager, supporting adults with learning disabilities. As you will be leading a team of staff, you will need to have excellent communication skills and leadership characteristics, as well as being empathetic and supportive to the staff and residence. You will need to have a NVQ Level 4 Health & Social Care and be eligible to complete the Level 5 Diploma in Leadership for Health and Social Care in which you will be fully supported within your job. As part of your role, you will need to be computer-literate with strong working knowledge of word processing, spreadsheets, email, databases, virtual meetings and other software formats. What you will get in return: PensionCash Back Health CareGroup Life assuranceSalary ProgressLong Service Awards Training and Development What you need to do now: If you think this role suits your experiences and personality, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role! #
Apr 17, 2024
Full time
Registered Manageer - Learning Disabilities Your new company: We are looking to recruit a passionate, motivated and confident individual for a full-time Registered Manager in the Gloucestershire area within a supported living setting. Leading a passionate staff team of 75, with the assistance of two deputies, you will be fully supported by the CEO, Head of Support, Finance and your peers, along with other members of the senior management team and external HR and H&S advisors. You will also benefit from working with colleagues across the charity as part of a wider supportive team and have an active role in the strategic future development of the setting. With your staff and team across three homes, you will be supporting 20 adults with learning and physical disabilities and health needs to live with warmth, fun and happiness. Your new role: As Registered Manager, you will need to ensure the provision of high quality residential care services supporting the rights of clients and allowing each to live the life they choose. Ensuring all care and decisions are taken in accordance with the principles of Person Centred Care. Support, develop and mentor staff to fulfil their roles to the highest standard. Working with others across to Trust to actively seek continuous improvement What you will need to succeed: You will need to have at least two years' experience as a Registered Manager, supporting adults with learning disabilities. As you will be leading a team of staff, you will need to have excellent communication skills and leadership characteristics, as well as being empathetic and supportive to the staff and residence. You will need to have a NVQ Level 4 Health & Social Care and be eligible to complete the Level 5 Diploma in Leadership for Health and Social Care in which you will be fully supported within your job. As part of your role, you will need to be computer-literate with strong working knowledge of word processing, spreadsheets, email, databases, virtual meetings and other software formats. What you will get in return: PensionCash Back Health CareGroup Life assuranceSalary ProgressLong Service Awards Training and Development What you need to do now: If you think this role suits your experiences and personality, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role! #
Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years. What will I be doing? As a key member of the HR department delivering effective support to our employees across the full employee lifecycle, this role will manage the front end HR payroll process ensuring payroll meet deadlines so employees are paid accurately and on time, whilst remaining legally compliant. You will liaise with the Payroll Team in Finance to provide all required employee reward details, working closely with the Reward Manager. Additionally, this role will take ownership of the key HR elements of the site security requirements, Export Control and Borders and Immigration monitoring. Provide information to, and liaise with, payroll to ensure staff are paid correctly and on time. Provide HR Business Partners with payroll-based information if required to support employee queries or Employee Relations matters. Assist the Compensation & Benefit Coordinators where required with day to day queries Track the status of all new employees to ensure they join with full pre-employment paperwork that is legally compliant and in line with company policy. Maintain the contractor's spreadsheet, ensuring the list and number of contractors is up to date. Conduct exit interviews, ensuring leavers are clear on the exit process and analyse exit data to identify any trends to report to the HRBPs. Ensure compliance with the site security requirements, including DBS and international criminality checks. Provide guidance to the HR team and maintain the register to monitor DBS renewals. Hold the Export Control Coordinator role for HR, review functional processes and procedures which have/or are subject to Export control requirement. Support the HR Director to ensure our sponsorship licence is in place. As the level 1 SMS user, liaise with HRBPs to review and monitor immigration for employees to ensure employees are compliant with immigration legislation. Support Managers with the annual bonus campaign, ensuring all proposals are entered whilst the campaign is open. Prepare the profit share data for employees below Manager level. Identify opportunities for policy & improvements to HR activities Update HR systems to ensure accurate maintenance of HR systems and records. Prepare any reports on employee related data to meet the HR requirements of the C&B Manager or HR Director with the management and development of staff. What we will give you? 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave Annual bonus & Share scheme options Pension scheme (up to 8% match) and life assurance (4x salary) Onsite parking, including EV chargers, subsidised restaurant, bicycle storage and shower/changing facilities Our Benefits Portal offers a number of schemes including: cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships and more! Global and local career progression opportunities and training & development programmes STEM engagement with schools, colleges and universities and Charitable activities for all Social events throughout the year, and access to Dowty Sports and Social clubs Why us? Safran was ranked globally as the world's third best employer in its sector by Forbes magazine in 2021. Our employees are at the heart of our success and we work together towards Four People Fundamentals that underpin life at Safran: We believe in and promote diversity and inclusion as key values across our business We develop our colleagues skills and build opportunities so you can shape our future We create a trustworthy work place to support you, as you dare to act and innovate We encourage collaboration and mutual support for you and your colleague What do you need from me? Essential Previous experience of HR and payroll systems. Excellent communication skills to liaise with multiple internal stakeholders. Proven project management and time-keeping skills. Excellent written and verbal communication alongside strong numeracy skills. Strong IT skills, including HRM systems and Microsoft Office Packages. Strong attention to detail. Excellent organisation skills and ability to manage priorities effectively. Able to work independently and use own initiative within specified guidelines or procedures. Well-developed interpersonal skills and able to deal confidently and appropriately with stakeholders at all levels. Confidential and trustworthy. Advanced Excel skills (formulas, pivot tables, charts, macros, & v look-up). Desirable Experience of operating in an international matrix organisation At least CIPD Level 5 (or equivalent experience) or working towards with a commitment to CPD, keeping up to date with current affairs, industry developments and related matters. Previous experience in a manufacturing environment (or similar) and working with Trade Unions would be an advantage. Experience of being responsible for checking the HR elements of payroll. Qualifications Educated to at least Level 3 (AS/A Level or Level 3 qualification) What's my next step? Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call Diversity & Inclusion We want Safran Landing Systems to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Landing Systems an inclusive place to work. 'Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check'
Apr 17, 2024
Full time
Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years. What will I be doing? As a key member of the HR department delivering effective support to our employees across the full employee lifecycle, this role will manage the front end HR payroll process ensuring payroll meet deadlines so employees are paid accurately and on time, whilst remaining legally compliant. You will liaise with the Payroll Team in Finance to provide all required employee reward details, working closely with the Reward Manager. Additionally, this role will take ownership of the key HR elements of the site security requirements, Export Control and Borders and Immigration monitoring. Provide information to, and liaise with, payroll to ensure staff are paid correctly and on time. Provide HR Business Partners with payroll-based information if required to support employee queries or Employee Relations matters. Assist the Compensation & Benefit Coordinators where required with day to day queries Track the status of all new employees to ensure they join with full pre-employment paperwork that is legally compliant and in line with company policy. Maintain the contractor's spreadsheet, ensuring the list and number of contractors is up to date. Conduct exit interviews, ensuring leavers are clear on the exit process and analyse exit data to identify any trends to report to the HRBPs. Ensure compliance with the site security requirements, including DBS and international criminality checks. Provide guidance to the HR team and maintain the register to monitor DBS renewals. Hold the Export Control Coordinator role for HR, review functional processes and procedures which have/or are subject to Export control requirement. Support the HR Director to ensure our sponsorship licence is in place. As the level 1 SMS user, liaise with HRBPs to review and monitor immigration for employees to ensure employees are compliant with immigration legislation. Support Managers with the annual bonus campaign, ensuring all proposals are entered whilst the campaign is open. Prepare the profit share data for employees below Manager level. Identify opportunities for policy & improvements to HR activities Update HR systems to ensure accurate maintenance of HR systems and records. Prepare any reports on employee related data to meet the HR requirements of the C&B Manager or HR Director with the management and development of staff. What we will give you? 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave Annual bonus & Share scheme options Pension scheme (up to 8% match) and life assurance (4x salary) Onsite parking, including EV chargers, subsidised restaurant, bicycle storage and shower/changing facilities Our Benefits Portal offers a number of schemes including: cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships and more! Global and local career progression opportunities and training & development programmes STEM engagement with schools, colleges and universities and Charitable activities for all Social events throughout the year, and access to Dowty Sports and Social clubs Why us? Safran was ranked globally as the world's third best employer in its sector by Forbes magazine in 2021. Our employees are at the heart of our success and we work together towards Four People Fundamentals that underpin life at Safran: We believe in and promote diversity and inclusion as key values across our business We develop our colleagues skills and build opportunities so you can shape our future We create a trustworthy work place to support you, as you dare to act and innovate We encourage collaboration and mutual support for you and your colleague What do you need from me? Essential Previous experience of HR and payroll systems. Excellent communication skills to liaise with multiple internal stakeholders. Proven project management and time-keeping skills. Excellent written and verbal communication alongside strong numeracy skills. Strong IT skills, including HRM systems and Microsoft Office Packages. Strong attention to detail. Excellent organisation skills and ability to manage priorities effectively. Able to work independently and use own initiative within specified guidelines or procedures. Well-developed interpersonal skills and able to deal confidently and appropriately with stakeholders at all levels. Confidential and trustworthy. Advanced Excel skills (formulas, pivot tables, charts, macros, & v look-up). Desirable Experience of operating in an international matrix organisation At least CIPD Level 5 (or equivalent experience) or working towards with a commitment to CPD, keeping up to date with current affairs, industry developments and related matters. Previous experience in a manufacturing environment (or similar) and working with Trade Unions would be an advantage. Experience of being responsible for checking the HR elements of payroll. Qualifications Educated to at least Level 3 (AS/A Level or Level 3 qualification) What's my next step? Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call Diversity & Inclusion We want Safran Landing Systems to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Landing Systems an inclusive place to work. 'Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check'
Advisor AssistantLocation: Cheltenham - City Centre (GL50) Salary: Highly competitive with potential for 10% annual bonus, plus income protection, critical illness, and death in service employee benefits Hours: Full time, Office based - 9.00am - 5.00pm Working as part of the team at an Appointed Representative of St. James's Place Plc. An excellent opportunity has arisen for a professional and adaptable Advisor Assistant to work for a Partner within a St. James's Place Partner Practice which is based in Cheltenham town centre. You will be managing the work generated by the Partner and offering support as required in this people centric business. The Role : You will be working with the Partner, providing support in all aspects of office administration including: Diary management Arranging appointments Client communications by telephone and email Preparing letters, presentations, and reports Assisting the Partner with marketing administration Preparing all documentation for the Partner's meetings Ensuring client information is recorded accurately Dealing with third parties on a daily basis Managing the pipeline of business through the Practice You will have an initial period of training to learn new processes and skills, which will provide you with a solid foundation for a career within a Financial Services Practice.There is also opportunity to progress within the SJP Accreditation framework as well as professional qualifications. The Person: This is an interesting and challenging role that would suit a confident, numerate, highly organised, and professional individual who enjoys using their initiative and who has a 'can do' working style. It would be useful, but not essential, to have worked in a Financial Services or professional service environment or have a financial background with some relevant qualifications. You have exceptional communication skills - both verbal and written You have an excellent eye for detail and good IT skills You will need strong problem-solving skills, be a real self-starter and able to work with little or no supervision You are reliable with proven office management, administrative or personal assistant experience You will have contact with clients, and it is essential that you are confident in dealing with third parties and can work with total discretion St. James's Place plc (SJP) is a leading, and highly regarded, FTSE 100 UK Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £168.2bn. This business Is well established and highly successful. Please note that this Senior Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Apr 16, 2024
Full time
Advisor AssistantLocation: Cheltenham - City Centre (GL50) Salary: Highly competitive with potential for 10% annual bonus, plus income protection, critical illness, and death in service employee benefits Hours: Full time, Office based - 9.00am - 5.00pm Working as part of the team at an Appointed Representative of St. James's Place Plc. An excellent opportunity has arisen for a professional and adaptable Advisor Assistant to work for a Partner within a St. James's Place Partner Practice which is based in Cheltenham town centre. You will be managing the work generated by the Partner and offering support as required in this people centric business. The Role : You will be working with the Partner, providing support in all aspects of office administration including: Diary management Arranging appointments Client communications by telephone and email Preparing letters, presentations, and reports Assisting the Partner with marketing administration Preparing all documentation for the Partner's meetings Ensuring client information is recorded accurately Dealing with third parties on a daily basis Managing the pipeline of business through the Practice You will have an initial period of training to learn new processes and skills, which will provide you with a solid foundation for a career within a Financial Services Practice.There is also opportunity to progress within the SJP Accreditation framework as well as professional qualifications. The Person: This is an interesting and challenging role that would suit a confident, numerate, highly organised, and professional individual who enjoys using their initiative and who has a 'can do' working style. It would be useful, but not essential, to have worked in a Financial Services or professional service environment or have a financial background with some relevant qualifications. You have exceptional communication skills - both verbal and written You have an excellent eye for detail and good IT skills You will need strong problem-solving skills, be a real self-starter and able to work with little or no supervision You are reliable with proven office management, administrative or personal assistant experience You will have contact with clients, and it is essential that you are confident in dealing with third parties and can work with total discretion St. James's Place plc (SJP) is a leading, and highly regarded, FTSE 100 UK Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £168.2bn. This business Is well established and highly successful. Please note that this Senior Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Thrive Renewables plc Portfolio Manager - full time, permanent appointment (flexible working considered) Introduction Thrive Renewables connects people to sustainable energy. Thanks to our thousands of investors - large and small - we've been building and operating renewable energy projects in the UK for nearly 30 years. We offer accessible opportunities for individuals and businesses to take a meaningful stake in the UK's clean energy transition. We currently own a portfolio of 22 clean energy projects including onshore wind, hydro, solar, battery storage, geothermal and heat. Since 1994, we have funded or built 39 renewable energy projects with a total capacity of 286MW; assets under management in 2022 were £110 million. Thrive is aiming to double our generation capacity over the next five years. A small, passionate, dynamic B Corp, based in Bristol, we have been actively crowdfunding and promoting sustainable energy since 1994. Our culture is inclusive and team-driven with a focus on delivering impact alongside financial performance. By joining the team, you will be well supported with significant opportunities for growth and development. Role description As we continue to grow our business, we have an exciting opportunity for a Portfolio Manager to join us. The new position will be responsible for leading the safe operation and performance of our renewable electricity generation and storage portfolio, as we add diversity, extend project lifetimes and repower. This is a great opportunity to make an impact in a growing business. To be suitable for this position, you will have management experience in operating renewable energy projects, ideally wind, solar, hydro and battery storage. Responsibilities include: • Manage contractors and the suite of project documents necessary to operate the company's portfolio of clean energy assets and ensure safe and efficient long-term productivity. • Maximise revenue through optimised asset performance, power price agreements (wholesale market, direct wire, corporate and ancillary services) as well as eligible warranty or insurance claims. • Scope, structure, procure and manage suppliers, third party professional services, negotiate new and renewal terms. • Manage external asset managers and contractors to ensure site services are being delivered in line with health and safety requirements. • Work with the investment team to extend life and repower existing assets and transition new projects from investment stage into operations. • Manage, promote and oversee site activities which put Thrive policy into practice - areas such as community engagement, biodiversity, net zero and sustainable procurement. • Work with the Head of Operations to develop and adhere to annual project budgets. • Manage monthly site performance information for the purpose of internal reporting, analysis and feedback for ongoing asset optimisation. Skills / experience required: • The health and safety of our sites, employees, contractors and local community are paramount. You must have a proven track record of working with UK HS&E regulations (including CDM and WTSR). • Strong experience as a manager in renewable electricity generation and / or battery storage operations. • Proven track record of negotiating and executing key project documents such as service contracts, land leases and power purchase agreements. • Demonstrable technical awareness of the renewables / battery storage sector including warranties and availability. • Proven experience of contractor performance management. • Proven experience of procurement and management of legal and technical advisors. • Advanced Excel and knowledge of Office 365 essential. • Analytical and inquisitive mind set, keen to challenge and with a proactive approach. • Some travel will be required to project sites, external meetings and conferences. A full UK driving licence would be an advantage. Benefits: • Salary in the range of £65,000 - £80,000 per annum depending on experience. • Bonus scheme. • Attractive pension scheme. • Private health care, Life Assurance, Permanent Health Insurance. • 33 days annual leave (increasing with length of service), inclusive of bank holidays, with the option to buy and sell holidays. • Climate Perks journey days for sustainable holiday travel. • Hybrid working. Location Central Bristol office: hybrid working options; flexible working considered. Applications Closing date for applications is 5pm on 22 April 2024. Please send a CV and cover letter to Thrive is an equal opportunity employer. We promote diversity, are committed to creating an inclusive environment for all employees and encourage applications from global majority candidates. Please note, to be eligible for this role, you must be entitled to work in the UK. No agencies please.
Apr 16, 2024
Full time
Thrive Renewables plc Portfolio Manager - full time, permanent appointment (flexible working considered) Introduction Thrive Renewables connects people to sustainable energy. Thanks to our thousands of investors - large and small - we've been building and operating renewable energy projects in the UK for nearly 30 years. We offer accessible opportunities for individuals and businesses to take a meaningful stake in the UK's clean energy transition. We currently own a portfolio of 22 clean energy projects including onshore wind, hydro, solar, battery storage, geothermal and heat. Since 1994, we have funded or built 39 renewable energy projects with a total capacity of 286MW; assets under management in 2022 were £110 million. Thrive is aiming to double our generation capacity over the next five years. A small, passionate, dynamic B Corp, based in Bristol, we have been actively crowdfunding and promoting sustainable energy since 1994. Our culture is inclusive and team-driven with a focus on delivering impact alongside financial performance. By joining the team, you will be well supported with significant opportunities for growth and development. Role description As we continue to grow our business, we have an exciting opportunity for a Portfolio Manager to join us. The new position will be responsible for leading the safe operation and performance of our renewable electricity generation and storage portfolio, as we add diversity, extend project lifetimes and repower. This is a great opportunity to make an impact in a growing business. To be suitable for this position, you will have management experience in operating renewable energy projects, ideally wind, solar, hydro and battery storage. Responsibilities include: • Manage contractors and the suite of project documents necessary to operate the company's portfolio of clean energy assets and ensure safe and efficient long-term productivity. • Maximise revenue through optimised asset performance, power price agreements (wholesale market, direct wire, corporate and ancillary services) as well as eligible warranty or insurance claims. • Scope, structure, procure and manage suppliers, third party professional services, negotiate new and renewal terms. • Manage external asset managers and contractors to ensure site services are being delivered in line with health and safety requirements. • Work with the investment team to extend life and repower existing assets and transition new projects from investment stage into operations. • Manage, promote and oversee site activities which put Thrive policy into practice - areas such as community engagement, biodiversity, net zero and sustainable procurement. • Work with the Head of Operations to develop and adhere to annual project budgets. • Manage monthly site performance information for the purpose of internal reporting, analysis and feedback for ongoing asset optimisation. Skills / experience required: • The health and safety of our sites, employees, contractors and local community are paramount. You must have a proven track record of working with UK HS&E regulations (including CDM and WTSR). • Strong experience as a manager in renewable electricity generation and / or battery storage operations. • Proven track record of negotiating and executing key project documents such as service contracts, land leases and power purchase agreements. • Demonstrable technical awareness of the renewables / battery storage sector including warranties and availability. • Proven experience of contractor performance management. • Proven experience of procurement and management of legal and technical advisors. • Advanced Excel and knowledge of Office 365 essential. • Analytical and inquisitive mind set, keen to challenge and with a proactive approach. • Some travel will be required to project sites, external meetings and conferences. A full UK driving licence would be an advantage. Benefits: • Salary in the range of £65,000 - £80,000 per annum depending on experience. • Bonus scheme. • Attractive pension scheme. • Private health care, Life Assurance, Permanent Health Insurance. • 33 days annual leave (increasing with length of service), inclusive of bank holidays, with the option to buy and sell holidays. • Climate Perks journey days for sustainable holiday travel. • Hybrid working. Location Central Bristol office: hybrid working options; flexible working considered. Applications Closing date for applications is 5pm on 22 April 2024. Please send a CV and cover letter to Thrive is an equal opportunity employer. We promote diversity, are committed to creating an inclusive environment for all employees and encourage applications from global majority candidates. Please note, to be eligible for this role, you must be entitled to work in the UK. No agencies please.
Thrive Renewables plc Portfolio Manager full time, permanent appointment (flexible working considered) Introduction Thrive Renewables connects people to sustainable energy. Thanks to our thousands of investors large and small we ve been building and operating renewable energy projects in the UK for nearly 30 years. We offer accessible opportunities for individuals and businesses to take a meaningful stake in the UK s clean energy transition. We currently own a portfolio of 22 clean energy projects including onshore wind, hydro, solar, battery storage, geothermal and heat. Since 1994, we have funded or built 39 renewable energy projects with a total capacity of 286MW; assets under management in 2022 were £110 million. Thrive is aiming to double our generation capacity over the next five years. A small, passionate, dynamic B Corp, based in Bristol, we have been actively crowdfunding and promoting sustainable energy since 1994. Our culture is inclusive and team-driven with a focus on delivering impact alongside financial performance. By joining the team, you will be well supported with significant opportunities for growth and development. Role description As we continue to grow our business, we have an exciting opportunity for a Portfolio Manager to join us. The new position will be responsible for leading the safe operation and performance of our renewable electricity generation and storage portfolio, as we add diversity, extend project lifetimes and repower. This is a great opportunity to make an impact in a growing business. To be suitable for this position, you will have management experience in operating renewable energy projects, ideally wind, solar, hydro and battery storage. Responsibilities include: • Manage contractors and the suite of project documents necessary to operate the company s portfolio of clean energy assets and ensure safe and efficient long-term productivity. • Maximise revenue through optimised asset performance, power price agreements (wholesale market, direct wire, corporate and ancillary services) as well as eligible warranty or insurance claims. • Scope, structure, procure and manage suppliers, third party professional services, negotiate new and renewal terms. • Manage external asset managers and contractors to ensure site services are being delivered in line with health and safety requirements. • Work with the investment team to extend life and repower existing assets and transition new projects from investment stage into operations. • Manage, promote and oversee site activities which put Thrive policy into practice areas such as community engagement, biodiversity, net zero and sustainable procurement. • Work with the Head of Operations to develop and adhere to annual project budgets. • Manage monthly site performance information for the purpose of internal reporting, analysis and feedback for ongoing asset optimisation. Skills / experience required: • The health and safety of our sites, employees, contractors and local community are paramount. You must have a proven track record of working with UK HS&E regulations (including CDM and WTSR). • Strong experience as a manager in renewable electricity generation and / or battery storage operations. • Proven track record of negotiating and executing key project documents such as service contracts, land leases and power purchase agreements. • Demonstrable technical awareness of the renewables / battery storage sector including warranties and availability. • Proven experience of contractor performance management. • Proven experience of procurement and management of legal and technical advisors. • Advanced Excel and knowledge of Office 365 essential. • Analytical and inquisitive mind set, keen to challenge and with a proactive approach. • Some travel will be required to project sites, external meetings and conferences. A full UK driving licence would be an advantage. Benefits: • Salary in the range of £65,000 - £80,000 per annum depending on experience. • Bonus scheme. • Attractive pension scheme. • Private health care, Life Assurance, Permanent Health Insurance. • 33 days annual leave (increasing with length of service), inclusive of bank holidays, with the option to buy and sell holidays. • Climate Perks journey days for sustainable holiday travel. • Hybrid working. Location Central Bristol office: hybrid working options; flexible working considered. Applications Closing date for applications is 5pm on 22 April 2024. Please send a CV and cover letter to recruitment(at)thriverenewables.co.uk Thrive is an equal opportunity employer. We promote diversity, are committed to creating an inclusive environment for all employees and encourage applications from global majority candidates. Please note, to be eligible for this role, you must be entitled to work in the UK. No agencies please. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Apr 16, 2024
Full time
Thrive Renewables plc Portfolio Manager full time, permanent appointment (flexible working considered) Introduction Thrive Renewables connects people to sustainable energy. Thanks to our thousands of investors large and small we ve been building and operating renewable energy projects in the UK for nearly 30 years. We offer accessible opportunities for individuals and businesses to take a meaningful stake in the UK s clean energy transition. We currently own a portfolio of 22 clean energy projects including onshore wind, hydro, solar, battery storage, geothermal and heat. Since 1994, we have funded or built 39 renewable energy projects with a total capacity of 286MW; assets under management in 2022 were £110 million. Thrive is aiming to double our generation capacity over the next five years. A small, passionate, dynamic B Corp, based in Bristol, we have been actively crowdfunding and promoting sustainable energy since 1994. Our culture is inclusive and team-driven with a focus on delivering impact alongside financial performance. By joining the team, you will be well supported with significant opportunities for growth and development. Role description As we continue to grow our business, we have an exciting opportunity for a Portfolio Manager to join us. The new position will be responsible for leading the safe operation and performance of our renewable electricity generation and storage portfolio, as we add diversity, extend project lifetimes and repower. This is a great opportunity to make an impact in a growing business. To be suitable for this position, you will have management experience in operating renewable energy projects, ideally wind, solar, hydro and battery storage. Responsibilities include: • Manage contractors and the suite of project documents necessary to operate the company s portfolio of clean energy assets and ensure safe and efficient long-term productivity. • Maximise revenue through optimised asset performance, power price agreements (wholesale market, direct wire, corporate and ancillary services) as well as eligible warranty or insurance claims. • Scope, structure, procure and manage suppliers, third party professional services, negotiate new and renewal terms. • Manage external asset managers and contractors to ensure site services are being delivered in line with health and safety requirements. • Work with the investment team to extend life and repower existing assets and transition new projects from investment stage into operations. • Manage, promote and oversee site activities which put Thrive policy into practice areas such as community engagement, biodiversity, net zero and sustainable procurement. • Work with the Head of Operations to develop and adhere to annual project budgets. • Manage monthly site performance information for the purpose of internal reporting, analysis and feedback for ongoing asset optimisation. Skills / experience required: • The health and safety of our sites, employees, contractors and local community are paramount. You must have a proven track record of working with UK HS&E regulations (including CDM and WTSR). • Strong experience as a manager in renewable electricity generation and / or battery storage operations. • Proven track record of negotiating and executing key project documents such as service contracts, land leases and power purchase agreements. • Demonstrable technical awareness of the renewables / battery storage sector including warranties and availability. • Proven experience of contractor performance management. • Proven experience of procurement and management of legal and technical advisors. • Advanced Excel and knowledge of Office 365 essential. • Analytical and inquisitive mind set, keen to challenge and with a proactive approach. • Some travel will be required to project sites, external meetings and conferences. A full UK driving licence would be an advantage. Benefits: • Salary in the range of £65,000 - £80,000 per annum depending on experience. • Bonus scheme. • Attractive pension scheme. • Private health care, Life Assurance, Permanent Health Insurance. • 33 days annual leave (increasing with length of service), inclusive of bank holidays, with the option to buy and sell holidays. • Climate Perks journey days for sustainable holiday travel. • Hybrid working. Location Central Bristol office: hybrid working options; flexible working considered. Applications Closing date for applications is 5pm on 22 April 2024. Please send a CV and cover letter to recruitment(at)thriverenewables.co.uk Thrive is an equal opportunity employer. We promote diversity, are committed to creating an inclusive environment for all employees and encourage applications from global majority candidates. Please note, to be eligible for this role, you must be entitled to work in the UK. No agencies please. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Principal Net Zero Manager Remote, location flexible Full Time Remote role, paying a salary of up to £75,000 depending on experience, plus either car allowance or a company car. Due to our Net Zero team going from strength to strength we now need to expand our team. Mears has made good progress in meeting the carbon reduction and sustainability agenda as a business. We recognise that there is more we need to do in terms of our capability to deliver our Net Zero aspirations as a Group and to support our network of clients in this area. To address this, we are looking to increase the capacity within our Net Zero Team to support delivery of ' Our Pathway to Net Zero ' strategy to achieve: Net Zero across Scope 1 and 2 Greenhouse Gas (GHG) emissions by 2030 Net Zero across Scope 3 GHG emissions by 2045 Are you looking for a new challenge that you can immerse yourself in to? A role that will enable you to build relationships with the wider team, clients and partners to push our vision forward? Mears is one of the UK's leading and most trusted providers of specialist services to social housing, Local and Central Government. Our ambition is to become the most socially responsible business working in the public sector by 2025. Achieving Net Zero is a key commitment within our ESG Strategic Approach which prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. Role Criteria We are looking for a passionate and innovative self-starter to support the Head of Business Improvement to lead the delivery of 'Our Pathway to Net Zero' strategy. You will have experience of developing and delivering Net Zero strategies on the ground and the experience of the wider sustainability agenda. This is an exciting opportunity to join a growing team and be at the forefront of building Mears Group capability to meet the needs of the business and our clients now and in the future. You will be able to put your stamp on our future approach to carbon reduction and how we provide support to our wide network of clients across the UK and Mears Group as an organisation. Person Specification To be successful in this role you must hold the below: Broad experience and track record of developing and delivering Net Zero and/or carbon reduction strategies, initiatives and projects to affect change. Broader sustainability experience and application in practical business context to achieve positive outcomes. Experience of GHG footprint measurement Experience of internal and external carbon reporting and related including SECR, ESOS, TCFD, PPN 06/21 and wider sustainability reporting (e.g. FTSE4Good, Sustainalytics, MSCI etc). Internal and external client and stakeholder relationship management experience. Leading and/or delivering outstanding customer focused services. Working with internal and external partners to deliver projects and initiatives. Staff line management and activity management and oversight. Benefits Car Allowance or Company Car Enhanced Pension Scheme Company Sick Pay Family friendly policy to include enhanced maternity/paternity leave and much more. Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blairdrummond Safari Park, M&Ds Themepark, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. If you feel you have skills needed, please apply below via the link. If you have any further questions, please contact Vickie on , or quoting the job reference number. Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
Apr 15, 2024
Full time
Principal Net Zero Manager Remote, location flexible Full Time Remote role, paying a salary of up to £75,000 depending on experience, plus either car allowance or a company car. Due to our Net Zero team going from strength to strength we now need to expand our team. Mears has made good progress in meeting the carbon reduction and sustainability agenda as a business. We recognise that there is more we need to do in terms of our capability to deliver our Net Zero aspirations as a Group and to support our network of clients in this area. To address this, we are looking to increase the capacity within our Net Zero Team to support delivery of ' Our Pathway to Net Zero ' strategy to achieve: Net Zero across Scope 1 and 2 Greenhouse Gas (GHG) emissions by 2030 Net Zero across Scope 3 GHG emissions by 2045 Are you looking for a new challenge that you can immerse yourself in to? A role that will enable you to build relationships with the wider team, clients and partners to push our vision forward? Mears is one of the UK's leading and most trusted providers of specialist services to social housing, Local and Central Government. Our ambition is to become the most socially responsible business working in the public sector by 2025. Achieving Net Zero is a key commitment within our ESG Strategic Approach which prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. Role Criteria We are looking for a passionate and innovative self-starter to support the Head of Business Improvement to lead the delivery of 'Our Pathway to Net Zero' strategy. You will have experience of developing and delivering Net Zero strategies on the ground and the experience of the wider sustainability agenda. This is an exciting opportunity to join a growing team and be at the forefront of building Mears Group capability to meet the needs of the business and our clients now and in the future. You will be able to put your stamp on our future approach to carbon reduction and how we provide support to our wide network of clients across the UK and Mears Group as an organisation. Person Specification To be successful in this role you must hold the below: Broad experience and track record of developing and delivering Net Zero and/or carbon reduction strategies, initiatives and projects to affect change. Broader sustainability experience and application in practical business context to achieve positive outcomes. Experience of GHG footprint measurement Experience of internal and external carbon reporting and related including SECR, ESOS, TCFD, PPN 06/21 and wider sustainability reporting (e.g. FTSE4Good, Sustainalytics, MSCI etc). Internal and external client and stakeholder relationship management experience. Leading and/or delivering outstanding customer focused services. Working with internal and external partners to deliver projects and initiatives. Staff line management and activity management and oversight. Benefits Car Allowance or Company Car Enhanced Pension Scheme Company Sick Pay Family friendly policy to include enhanced maternity/paternity leave and much more. Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blairdrummond Safari Park, M&Ds Themepark, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. If you feel you have skills needed, please apply below via the link. If you have any further questions, please contact Vickie on , or quoting the job reference number. Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
Role Description You will be an integral part of the team and play a key role in the delivery and continuous development of our capability and service offer. You will play a key role in executing and improving all project management processes to ensure robust and efficient project delivery to a strict timetable, supporting projects across their entire lifecycle, providing key controlling and governance. You will act as the link between the Project Management, Commercial, and Finance teams, and provide the co-ordination to allow these teams to operate cohesively and consistently. Skills and experience A working knowledge and demonstrable experience in all or some of the following areas: Experience of working in a project delivery environment or PMO with a good understanding of structured and agile frameworks & methodologies (e.g., APMP, PRINCE2, SAFe, MSP) Experience in project planning, Scheduling, monitoring, and reporting, with P6, Microsoft Project or JIRA Understanding of programme data management and digital tool solutions. Applied knowledge of practical consulting tools and techniques. Excellent stakeholder management skills Very strong project management skills with the ability to manage the delivery, commercial and financial aspects of client engagements Workshop design and facilitation Strong commercial awareness including the ability to identify and manage risks High standard of proficiency in oral and written communication with very high attention to detail Ability to work independently and prioritise tasks Sound Microsoft Office skills, particularly Excel Excellent communication and numeracy skills Responsibilities Build relationships with client stakeholders to manage expectations, establish an environment of trust and deliver outstanding client satisfaction Work as part of a high performing team whilst supporting other members of the team Lead delivery of client deliverables and project tasks as directed by your Project, client Manager or Project Controls lead Track project costs and produce finance reports Maintain databases and spreadsheets as directed by your Project Support Project Managers / Project Directors for timely inputs to the finance reports and other project management reports Present to clients and key stakeholders in a professional, responsive, and client-focused manner. As an individual Have a strong understanding of large-scale projects and programmes - their component parts (e.g. governance, assurance, controls, lifecycle processes, etc) and how functions combine to deliver outcomes An outstanding track record of delivering value, ideally in a consulting/advisory business, showing creative problem-solving Highly adaptable, creative, and able to pick up new concepts and deliver in ambiguous environments Ability to work in an agile manner, working flexibly to ensure deadlines are achieved. Able to work at a strategic level, but also highly analytical and able to quickly process information or data Charismatic, resourceful, energetic, and enthusiastic. Individually strong but a great team player, who seeks diversity of thought and engagement from others Engaging and approachable with strong communication and presentation skills
Apr 15, 2024
Contractor
Role Description You will be an integral part of the team and play a key role in the delivery and continuous development of our capability and service offer. You will play a key role in executing and improving all project management processes to ensure robust and efficient project delivery to a strict timetable, supporting projects across their entire lifecycle, providing key controlling and governance. You will act as the link between the Project Management, Commercial, and Finance teams, and provide the co-ordination to allow these teams to operate cohesively and consistently. Skills and experience A working knowledge and demonstrable experience in all or some of the following areas: Experience of working in a project delivery environment or PMO with a good understanding of structured and agile frameworks & methodologies (e.g., APMP, PRINCE2, SAFe, MSP) Experience in project planning, Scheduling, monitoring, and reporting, with P6, Microsoft Project or JIRA Understanding of programme data management and digital tool solutions. Applied knowledge of practical consulting tools and techniques. Excellent stakeholder management skills Very strong project management skills with the ability to manage the delivery, commercial and financial aspects of client engagements Workshop design and facilitation Strong commercial awareness including the ability to identify and manage risks High standard of proficiency in oral and written communication with very high attention to detail Ability to work independently and prioritise tasks Sound Microsoft Office skills, particularly Excel Excellent communication and numeracy skills Responsibilities Build relationships with client stakeholders to manage expectations, establish an environment of trust and deliver outstanding client satisfaction Work as part of a high performing team whilst supporting other members of the team Lead delivery of client deliverables and project tasks as directed by your Project, client Manager or Project Controls lead Track project costs and produce finance reports Maintain databases and spreadsheets as directed by your Project Support Project Managers / Project Directors for timely inputs to the finance reports and other project management reports Present to clients and key stakeholders in a professional, responsive, and client-focused manner. As an individual Have a strong understanding of large-scale projects and programmes - their component parts (e.g. governance, assurance, controls, lifecycle processes, etc) and how functions combine to deliver outcomes An outstanding track record of delivering value, ideally in a consulting/advisory business, showing creative problem-solving Highly adaptable, creative, and able to pick up new concepts and deliver in ambiguous environments Ability to work in an agile manner, working flexibly to ensure deadlines are achieved. Able to work at a strategic level, but also highly analytical and able to quickly process information or data Charismatic, resourceful, energetic, and enthusiastic. Individually strong but a great team player, who seeks diversity of thought and engagement from others Engaging and approachable with strong communication and presentation skills
About us - LB Bentley Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable of deployment in the most extreme environments. LB Bentley's design and manufacture of specialist small bore subsea valves, used for chemical injection applications on XMT s and manifolds in subsea systems, have field proven success by pioneering metal-to-metal sealing technology and are known for their reliability and compact design. With its medium & high-pressure filter and desiccant dryer units LB Bentley also delivers a high level of customised engineering combined with highly skilled small batch manufacture eliminating the risk of obsolescence, providing long in-life service. Purpose: HR Advisor supporting the delivery of the Severn Group s People strategy. Reporting to the Divisional HR Business Partner, the HR Advisor will deliver generalist support for the LB Bentley facility, including Employee Relations, Performance Management and Reward, Learning & Development, Organisation Design & Contracting, Resourcing & Talent, EDI, ESG and administration. Duties and responsibilities will vary based upon requirements. Key Accountabilities: Supporting the delivery of the Severn Group s People Strategy. Change management. Supporting Group People projects initiatives as and when required. Administration such as producing offer, termination and changes to terms and conditions letters etc. Conducting inductions and exit interviews. Driving employee engagement and cultural change. Contributing towards the reduction in employee attrition rates. Expertise: CIPD Level 3 or equivalent (required). CIPD Level 5 or equivalent (preferred). Experience in a similar HR position. Ability to demonstrate an active involvement in change initiatives including behavioral and cultural change. Highly developed organisational skills: the ability to coach and influence others, excellent communication skills; flexibility; self-motivated; improvement focused; able to prioritise and work to strict deadlines. Ability to work proactively at pace with minimal supervision under own initiative. Has a passion for adding value to the People agenda. Ability to work in a discreet way. Numeric.
Apr 15, 2024
Full time
About us - LB Bentley Part of Severn Group, LB Bentley, a specialist business known for its history of innovation, has for decades been established as a manufacturer of bespoke engineered products capable of deployment in the most extreme environments. LB Bentley's design and manufacture of specialist small bore subsea valves, used for chemical injection applications on XMT s and manifolds in subsea systems, have field proven success by pioneering metal-to-metal sealing technology and are known for their reliability and compact design. With its medium & high-pressure filter and desiccant dryer units LB Bentley also delivers a high level of customised engineering combined with highly skilled small batch manufacture eliminating the risk of obsolescence, providing long in-life service. Purpose: HR Advisor supporting the delivery of the Severn Group s People strategy. Reporting to the Divisional HR Business Partner, the HR Advisor will deliver generalist support for the LB Bentley facility, including Employee Relations, Performance Management and Reward, Learning & Development, Organisation Design & Contracting, Resourcing & Talent, EDI, ESG and administration. Duties and responsibilities will vary based upon requirements. Key Accountabilities: Supporting the delivery of the Severn Group s People Strategy. Change management. Supporting Group People projects initiatives as and when required. Administration such as producing offer, termination and changes to terms and conditions letters etc. Conducting inductions and exit interviews. Driving employee engagement and cultural change. Contributing towards the reduction in employee attrition rates. Expertise: CIPD Level 3 or equivalent (required). CIPD Level 5 or equivalent (preferred). Experience in a similar HR position. Ability to demonstrate an active involvement in change initiatives including behavioral and cultural change. Highly developed organisational skills: the ability to coach and influence others, excellent communication skills; flexibility; self-motivated; improvement focused; able to prioritise and work to strict deadlines. Ability to work proactively at pace with minimal supervision under own initiative. Has a passion for adding value to the People agenda. Ability to work in a discreet way. Numeric.
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 14, 2024
Full time
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 13, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
HR Advisor -Stroud (parking available) -£30-35k Flexi start times includng early finsih friday My client, a highly regarded global manufacturing organisation are seeking a HR Advisor to join their team. This is an exciting opportunity to work within a forward-thinking organisation within a pivotal role and a fast-paced environment. Responsibilities Provide HR support & guidance to employees & management across various functional areas/ departments. Employee relations. Support with all aspects on recruitment- job postings, screening candidates, scheduling interviews. Onboarding new starters-right to work checks, issue employment contracts, arrange inductions & start dates. Support with probation's/performance/ absent management. Company compliance. Support with implementing & issue any company policy changes/ documentations. Support with health and safety and occupational health. General administrative support. Requirements Previous HR advisor experience, ideally within employee relations/employment law Excellent communication skills, friendly and approachable Ability to communicate at all levels Ideally be CIPD qualified (level 3+) Good IT skills with Microsoft proficiency Ability to prioritise your workload to meet deadlines Ability to work well under pressure Be self motivated with ability to take ownership of workload Benefits: Free Parking Annual Salary Review Holidays 25 days +BH. Can be taken in hours. Enhanced Pension Scheme Life Assurance Health Cash Plan - can be shared with spouse/partner. Employee Assistance Programme Services of Independent Financial Advisors Peer to Peer Nomination Scheme If this role sounds of interest to you, apply today to (url removed) today RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. COM1
Apr 13, 2024
Full time
HR Advisor -Stroud (parking available) -£30-35k Flexi start times includng early finsih friday My client, a highly regarded global manufacturing organisation are seeking a HR Advisor to join their team. This is an exciting opportunity to work within a forward-thinking organisation within a pivotal role and a fast-paced environment. Responsibilities Provide HR support & guidance to employees & management across various functional areas/ departments. Employee relations. Support with all aspects on recruitment- job postings, screening candidates, scheduling interviews. Onboarding new starters-right to work checks, issue employment contracts, arrange inductions & start dates. Support with probation's/performance/ absent management. Company compliance. Support with implementing & issue any company policy changes/ documentations. Support with health and safety and occupational health. General administrative support. Requirements Previous HR advisor experience, ideally within employee relations/employment law Excellent communication skills, friendly and approachable Ability to communicate at all levels Ideally be CIPD qualified (level 3+) Good IT skills with Microsoft proficiency Ability to prioritise your workload to meet deadlines Ability to work well under pressure Be self motivated with ability to take ownership of workload Benefits: Free Parking Annual Salary Review Holidays 25 days +BH. Can be taken in hours. Enhanced Pension Scheme Life Assurance Health Cash Plan - can be shared with spouse/partner. Employee Assistance Programme Services of Independent Financial Advisors Peer to Peer Nomination Scheme If this role sounds of interest to you, apply today to (url removed) today RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. COM1
Role: Partner Support Advisor Location: Brockworth, Gloucestershire Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00 - 17:30 The task at hand: We are looking for a passionate Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners. You'll be great in this role if: - You love providing brilliant customer service and have experience of this. - You have excellent communication skills. - You are motivated and have a positive outlook. - You have an understanding of Microsoft Packages. What you ll be busy doing: - Answering and responding to Partners via telephone or email. - Resolving customer complaints in a calm polite manner. - Completing routine administrative duties. - Liaising with multiple departments to process orders, applications, and requests. - Monitoring and reporting on business impacting issues relating to key accounts. - Liaising with internal and external auditors and dealing with irregularities as they arise. - Working on several tasks at once and prioritising your own workload as operationally required. Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 13, 2024
Full time
Role: Partner Support Advisor Location: Brockworth, Gloucestershire Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00 - 17:30 The task at hand: We are looking for a passionate Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners. You'll be great in this role if: - You love providing brilliant customer service and have experience of this. - You have excellent communication skills. - You are motivated and have a positive outlook. - You have an understanding of Microsoft Packages. What you ll be busy doing: - Answering and responding to Partners via telephone or email. - Resolving customer complaints in a calm polite manner. - Completing routine administrative duties. - Liaising with multiple departments to process orders, applications, and requests. - Monitoring and reporting on business impacting issues relating to key accounts. - Liaising with internal and external auditors and dealing with irregularities as they arise. - Working on several tasks at once and prioritising your own workload as operationally required. Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs