To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Safer Hand Solutions
Stoke-on-trent, Staffordshire
Sales Support Advisor Permanent Up to £25,000 + Commission S toke on Trent My client is a well-established and widely recognised global manufacturer of innovative specialist products. They are committed to providing exceptional products & services and building long-term relationships with their customers. Due to business demands and continued growth they are seeking an eager, diligent and sales-focused Sales Support Advisor to join their sales team. The Sales Support Advisor will be responsible for contacting quotes, leads and existing customers to follow up on inquiries, quotes, and previous interactions. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively, essentially to get the orders, close the sale and ensure the best customer experience possible. Key Responsibilities: Follow up on sales quotations on a daily basis to ensure all orders are retained Answer questions, and address any concerns from the customer to ensure quality service every time Follow up with existing customers to ensure satisfaction with products/services and identify opportunities for upselling or cross-selling. Coordinate with the sales team to track the status of leads and provide regular updates on follow-up activities. Maintain accurate records of all interactions with customers and prospects in the CRM system. Monitor industry trends, competitor activities, and customer feedback to identify areas for improvement in the follow-up process. Provide feedback to the sales and marketing teams based on customer interactions to optimize messaging and sales strategies. In order to be successful in this role: Proven experience in sales, customer service, or a related field Strong communication skills, both verbal and written, with the ability to engage customers and build rapport over the phone and through email communication. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize responsibilities effectively. Proficiency in CRM software and Microsoft Office Suite. Ability to work independently as well as part of a team in a fast-paced environment. Ability to question everything and find solutions in order to close the sale In return you will receive: Competitive salary and performance bonus Opportunities for professional development and career advancement Relaxed yet professional working environment working within an established and long standing team On site parking Company events and opportunity to travel overseas If you are ready to contribute your sales ability to a team that thrives on being the best and most innovative, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Apr 25, 2024
Full time
Sales Support Advisor Permanent Up to £25,000 + Commission S toke on Trent My client is a well-established and widely recognised global manufacturer of innovative specialist products. They are committed to providing exceptional products & services and building long-term relationships with their customers. Due to business demands and continued growth they are seeking an eager, diligent and sales-focused Sales Support Advisor to join their sales team. The Sales Support Advisor will be responsible for contacting quotes, leads and existing customers to follow up on inquiries, quotes, and previous interactions. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively, essentially to get the orders, close the sale and ensure the best customer experience possible. Key Responsibilities: Follow up on sales quotations on a daily basis to ensure all orders are retained Answer questions, and address any concerns from the customer to ensure quality service every time Follow up with existing customers to ensure satisfaction with products/services and identify opportunities for upselling or cross-selling. Coordinate with the sales team to track the status of leads and provide regular updates on follow-up activities. Maintain accurate records of all interactions with customers and prospects in the CRM system. Monitor industry trends, competitor activities, and customer feedback to identify areas for improvement in the follow-up process. Provide feedback to the sales and marketing teams based on customer interactions to optimize messaging and sales strategies. In order to be successful in this role: Proven experience in sales, customer service, or a related field Strong communication skills, both verbal and written, with the ability to engage customers and build rapport over the phone and through email communication. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize responsibilities effectively. Proficiency in CRM software and Microsoft Office Suite. Ability to work independently as well as part of a team in a fast-paced environment. Ability to question everything and find solutions in order to close the sale In return you will receive: Competitive salary and performance bonus Opportunities for professional development and career advancement Relaxed yet professional working environment working within an established and long standing team On site parking Company events and opportunity to travel overseas If you are ready to contribute your sales ability to a team that thrives on being the best and most innovative, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Where: Belfast Part time: 20, 25 and 30 hours weekly available Salary: £12.05 per hour Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome click apply for full job details
Apr 25, 2024
Full time
Where: Belfast Part time: 20, 25 and 30 hours weekly available Salary: £12.05 per hour Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome click apply for full job details
Morrison Energy Services
Nottingham, Nottinghamshire
About The Role Building on our excellent relationships with our customers, Morrison Energy Services continues to expand our workbook to deliver Overhead Line and Sub-station projects to the highest standard. To meet these exciting opportunities, we are looking for an enthusiastic and competent Project SHEQ Advisor to work within our Electrical Transmission Division, based in Nottingham but covering click apply for full job details
Apr 25, 2024
Full time
About The Role Building on our excellent relationships with our customers, Morrison Energy Services continues to expand our workbook to deliver Overhead Line and Sub-station projects to the highest standard. To meet these exciting opportunities, we are looking for an enthusiastic and competent Project SHEQ Advisor to work within our Electrical Transmission Division, based in Nottingham but covering click apply for full job details
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Key Responsibilities: Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Qualifications: Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Strong consulting skills Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities LI-RM2 Job Family Group: Human Resources Job Family: HR Advisors & Generalist Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Apr 25, 2024
Full time
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Key Responsibilities: Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Qualifications: Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Strong consulting skills Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities LI-RM2 Job Family Group: Human Resources Job Family: HR Advisors & Generalist Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Part-time: Permanent Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate:£12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE click apply for full job details
Apr 25, 2024
Full time
Part-time: Permanent Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate:£12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE click apply for full job details
Ipswich, Drivers only MAIN PURPOSE To take a lead role in championing our customer service standards, deputise for S ervice Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support. AREAS OF RESPONSIBILITY To promote and communicate with all our Tenants and their families in a manner that exceeds their expectations click apply for full job details
Apr 25, 2024
Full time
Ipswich, Drivers only MAIN PURPOSE To take a lead role in championing our customer service standards, deputise for S ervice Managers, and mentor Team Leaders and Support Workers to ensure all Tenants receive individualised high quality support. AREAS OF RESPONSIBILITY To promote and communicate with all our Tenants and their families in a manner that exceeds their expectations click apply for full job details
Background - An outstanding opportunity to join a leading Private Healthcare provider as an experienced Occupational Health Advisor is now available. This role opens the doors to a fantastic career in the private healthcare sector. You'll be joining a well-established, very friendly and supportive Primary Care Team in London. The team you will be joining is comprised of a OH Manager, another experienced OHA and 2 OHP's and this position provides variety with cover in the City and periodically at one of their sites in Bromley. This incredibly supportive and innovative organisation offers a range of benefits alongside a brilliant workload and career prospects. As an Occupational Health Advisor, you will be based onsite at a high-profile banking client and you'll have the opportunity to develop your skills in the corporate sector. If you haven't previously worked in Corporate Occupational Health, this role will give you the experience and skills you need to become an expert in the corporate world. Salary - 45,000 - 48,000 per annum FTE + 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you + Private Healthcare Insurance for treatment at their leading hospitals Location - St Pauls - London Onsite with up to 2 days remote working optional The Practice - Leading Private Healthcare Provider CQC Good across all sites Well-established team with experienced clinicians Hight staff retention rates Excellent location for commuting links Ensure workload is manageable to promote a healthy work-life balance Deliver proactive preventative care and good case management for their complex patients Foster a happy and supportive team environment with: Continuous support and encouragement to enhance skills and develop special interests Day-to-day informal discussions about clinical care and individual complex cases MDT approach to complex caseload management Your role - Full-time Occupational Health Advisor REQUIREMNT: A Diploma or Degree Qualification in Occupational Health You will deal with around 5 cases per day and will be writing high quality reports. Deliver exceptional customer service and experience Your workload will mainly involve case management, pre-placement screening, wellbeing programmes and policy development; no vaccinations or health surveillance. Ability to operate and communicate at a senior level with customers, managers, human resources and health and safety. Mixture of face-to-face and telephone appointments Work autonomously and as part of a team The benefits - Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers Next Steps For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role. If you would like to talk ahead of sending us your CV, please give us a call on (phone number removed) . Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so. Is this role almost right for you, but not quite ticking all the boxes? If so, we have hundreds of other roles available and can also work proactively to find you your perfect post. We have been named as the Recruitment Firm of the year at the HealthInvestor Awards, Winners of the Professional Service Provider of the Year at the General Practice Awards, Winners of the Recruitment Award at the LaingBuisson Awards and named on the Recruiter Hot100 list, so in dealing with us you'll be in safe hands! Jasmine Kaur
Apr 25, 2024
Full time
Background - An outstanding opportunity to join a leading Private Healthcare provider as an experienced Occupational Health Advisor is now available. This role opens the doors to a fantastic career in the private healthcare sector. You'll be joining a well-established, very friendly and supportive Primary Care Team in London. The team you will be joining is comprised of a OH Manager, another experienced OHA and 2 OHP's and this position provides variety with cover in the City and periodically at one of their sites in Bromley. This incredibly supportive and innovative organisation offers a range of benefits alongside a brilliant workload and career prospects. As an Occupational Health Advisor, you will be based onsite at a high-profile banking client and you'll have the opportunity to develop your skills in the corporate sector. If you haven't previously worked in Corporate Occupational Health, this role will give you the experience and skills you need to become an expert in the corporate world. Salary - 45,000 - 48,000 per annum FTE + 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you + Private Healthcare Insurance for treatment at their leading hospitals Location - St Pauls - London Onsite with up to 2 days remote working optional The Practice - Leading Private Healthcare Provider CQC Good across all sites Well-established team with experienced clinicians Hight staff retention rates Excellent location for commuting links Ensure workload is manageable to promote a healthy work-life balance Deliver proactive preventative care and good case management for their complex patients Foster a happy and supportive team environment with: Continuous support and encouragement to enhance skills and develop special interests Day-to-day informal discussions about clinical care and individual complex cases MDT approach to complex caseload management Your role - Full-time Occupational Health Advisor REQUIREMNT: A Diploma or Degree Qualification in Occupational Health You will deal with around 5 cases per day and will be writing high quality reports. Deliver exceptional customer service and experience Your workload will mainly involve case management, pre-placement screening, wellbeing programmes and policy development; no vaccinations or health surveillance. Ability to operate and communicate at a senior level with customers, managers, human resources and health and safety. Mixture of face-to-face and telephone appointments Work autonomously and as part of a team The benefits - Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers Next Steps For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role. If you would like to talk ahead of sending us your CV, please give us a call on (phone number removed) . Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so. Is this role almost right for you, but not quite ticking all the boxes? If so, we have hundreds of other roles available and can also work proactively to find you your perfect post. We have been named as the Recruitment Firm of the year at the HealthInvestor Awards, Winners of the Professional Service Provider of the Year at the General Practice Awards, Winners of the Recruitment Award at the LaingBuisson Awards and named on the Recruiter Hot100 list, so in dealing with us you'll be in safe hands! Jasmine Kaur
Service Advisor ( Automotive Industry ) based in Chelmsford, Essex My client have been leading the way with the Automotive industry for almost 50 years setting and raising the standards that others strive to reach in materials testing services, design, operator training, sales, manufacture and other associated areas. Role We are looking for an experienced Service Advisor to be based at there Essex depot , dealing with enquires, customer requirements, booking in vehicles for MOTS and Repairs, chasing clients for payment and aftercare duties. Requirements Experience working as a Service Advisor or as a Technician looking to move in house is great as you will need to have knowledge of the Automotive Industry, updating of databases, computer literate, Automotive experience is essential, Package The package my client are looking to offer is 30k basic salary which does get reviewed are 3 months, large amount of paid overtime, pension, health care For further vacancies please visit our website. (url removed) If you believe you have the right experience and qualifications please forward your CV If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background. All communication will be treated confidentiality Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Service Advisor ( Automotive Industry ) based in Chelmsford, Essex My client have been leading the way with the Automotive industry for almost 50 years setting and raising the standards that others strive to reach in materials testing services, design, operator training, sales, manufacture and other associated areas. Role We are looking for an experienced Service Advisor to be based at there Essex depot , dealing with enquires, customer requirements, booking in vehicles for MOTS and Repairs, chasing clients for payment and aftercare duties. Requirements Experience working as a Service Advisor or as a Technician looking to move in house is great as you will need to have knowledge of the Automotive Industry, updating of databases, computer literate, Automotive experience is essential, Package The package my client are looking to offer is 30k basic salary which does get reviewed are 3 months, large amount of paid overtime, pension, health care For further vacancies please visit our website. (url removed) If you believe you have the right experience and qualifications please forward your CV If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background. All communication will be treated confidentiality Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Service Advisor ( Automotive Industry ) based in Oxford My client have been leading the way with the Automotive industry for almost 50 years setting and raising the standards that others strive to reach in materials testing services, design, operator training, sales, manufacture and other associated areas. Role We are looking for an experienced Service Advisor to be based at there Oxford depot , dealing with enquires, customer requirements, booking in vehicles for MOTS and Repairs, chasing clients for payment and aftercare duties. Requirements Experience working as a Service Advisor or as a Technician looking to move in house is great as you will need to have knowledge of the Automotive Industry, updating of databases, computer literate, Automotive experience is essential, Package The package my client are looking to offer is 30k basic salary which does get reviewed are 3 months, large amount of paid overtime, pension, health care For further vacancies please visit our website. (url removed) If you believe you have the right experience and qualifications please forward your CV If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background. All communication will be treated confidentiality Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Service Advisor ( Automotive Industry ) based in Oxford My client have been leading the way with the Automotive industry for almost 50 years setting and raising the standards that others strive to reach in materials testing services, design, operator training, sales, manufacture and other associated areas. Role We are looking for an experienced Service Advisor to be based at there Oxford depot , dealing with enquires, customer requirements, booking in vehicles for MOTS and Repairs, chasing clients for payment and aftercare duties. Requirements Experience working as a Service Advisor or as a Technician looking to move in house is great as you will need to have knowledge of the Automotive Industry, updating of databases, computer literate, Automotive experience is essential, Package The package my client are looking to offer is 30k basic salary which does get reviewed are 3 months, large amount of paid overtime, pension, health care For further vacancies please visit our website. (url removed) If you believe you have the right experience and qualifications please forward your CV If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background. All communication will be treated confidentiality Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Service Advisor ( Automotive Industry ) based in Bristol My client have been leading the way with the Automotive industry for almost 50 years setting and raising the standards that others strive to reach in materials testing services, design, operator training, sales, manufacture and other associated areas. Role We are looking for an experienced Service Advisor to be based at there Bristol depot , dealing with enquires, customer requirements, booking in vehicles for MOTS and Repairs, chasing clients for payment and aftercare duties. Requirements Experience working as a Service Advisor or as a Technician looking to move in house is great as you will need to have knowledge of the Automotive Industry, updating of databases, computer literate, Automotive experience is essential, Package The package my client are looking to offer is 30k basic salary which does get reviewed are 3 months, large amount of paid overtime, pension, health care For further vacancies please visit our website. (url removed) If you believe you have the right experience and qualifications please forward your CV If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background. All communication will be treated confidentiality Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Service Advisor ( Automotive Industry ) based in Bristol My client have been leading the way with the Automotive industry for almost 50 years setting and raising the standards that others strive to reach in materials testing services, design, operator training, sales, manufacture and other associated areas. Role We are looking for an experienced Service Advisor to be based at there Bristol depot , dealing with enquires, customer requirements, booking in vehicles for MOTS and Repairs, chasing clients for payment and aftercare duties. Requirements Experience working as a Service Advisor or as a Technician looking to move in house is great as you will need to have knowledge of the Automotive Industry, updating of databases, computer literate, Automotive experience is essential, Package The package my client are looking to offer is 30k basic salary which does get reviewed are 3 months, large amount of paid overtime, pension, health care For further vacancies please visit our website. (url removed) If you believe you have the right experience and qualifications please forward your CV If this position is NOT right for you, still forward you're CV. We specialise in many industries and have a number of other positions that maybe more suitable for your background. All communication will be treated confidentiality Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . Youll be talking over the phone to customers with all sorts of broadband tech-related queries. . click apply for full job details
Apr 25, 2024
Full time
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . Youll be talking over the phone to customers with all sorts of broadband tech-related queries. . click apply for full job details
Pure Staff Ltd are currently recruiting for a Customer Service Advisor role working within the Admin and Secretarial sector for our fantastic client based in Northampton. This client is very well known in the area and the sector they operate out of and is looking for an experienced Customer Service Advisor to join their expanding team. The day-to-day duties for this Customer Service Advisor role include - Sales Calls. Liaising with internal divisions and updating them accordingly. General administrative duties. Answering phone calls Previous administrator experience is required for this role. Even more beneficial if previously worked in customer service & sales-based roles. Analytical experience High attention to detail Excellent presentation skills Desirable but nonessential skills - A background knowledge of logistics and supply chain within the transport sector. Relevant operational experience. Hours of work for this Customer Service Advisor are as follows: 0800 - 16:30 Monday - Friday Pay for this position is: 13.60 per hour on all hours worked. Benefits of this role include: 28 days per annum annual leave (pro rata) Weekly pay and payslips viewable through an online portal Local agency with experienced consultants who are here to help you. Auto-rolled Pension Scheme (After 12 Weeks Worked) Following a successful interview for the Customer Service Advisor role the start date would be as soon as possible! This Customer Service Advisor role is a minimum of 12-week temp to permanent contract. To register your interest in this Admin and Secretarial opportunity in Northampton. Click Apply now! Alternatively, please call the Industrial Division on (phone number removed), thank you.
Apr 25, 2024
Seasonal
Pure Staff Ltd are currently recruiting for a Customer Service Advisor role working within the Admin and Secretarial sector for our fantastic client based in Northampton. This client is very well known in the area and the sector they operate out of and is looking for an experienced Customer Service Advisor to join their expanding team. The day-to-day duties for this Customer Service Advisor role include - Sales Calls. Liaising with internal divisions and updating them accordingly. General administrative duties. Answering phone calls Previous administrator experience is required for this role. Even more beneficial if previously worked in customer service & sales-based roles. Analytical experience High attention to detail Excellent presentation skills Desirable but nonessential skills - A background knowledge of logistics and supply chain within the transport sector. Relevant operational experience. Hours of work for this Customer Service Advisor are as follows: 0800 - 16:30 Monday - Friday Pay for this position is: 13.60 per hour on all hours worked. Benefits of this role include: 28 days per annum annual leave (pro rata) Weekly pay and payslips viewable through an online portal Local agency with experienced consultants who are here to help you. Auto-rolled Pension Scheme (After 12 Weeks Worked) Following a successful interview for the Customer Service Advisor role the start date would be as soon as possible! This Customer Service Advisor role is a minimum of 12-week temp to permanent contract. To register your interest in this Admin and Secretarial opportunity in Northampton. Click Apply now! Alternatively, please call the Industrial Division on (phone number removed), thank you.
Customer Service Advisor Role (Apprenticeship Role) Do you currently work in, or have experience of providing great customer service, and are seeking a fresh challenge in a vibrant and expanding business? We are a successful national organisation providing logistics solutions. Part of one of the UK s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe. Our mission is To be the first choice to deliver every single time. To always be there for our customers and our team . Role Purpose Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures. Responsibilities & Objectives To effectively negotiate prices with customers. Receive orders over the telephone and input into the company computer systems. Schedule appointments for sales staff to meet prospective customers. Constantly communicate with customer services and the new business managers to ensure KPI targets achieved and maintained. To work to deadlines and work independently when required. Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system. Generate own leads through research and build a pipeline of potential new business utilising the company CRM program. To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections. Skills & Qualifications IT Literate including Microsoft, Word, Excel and Outlook. Written, oral English and Mathematics to GCSE standard Excel / PowerPoint presentations skills. Recent experience in a similar role. Strong customer service ethic with negotiation and telesales skills. Excellent verbal and written communication skills. Articulate with a confident phone manner. Good organisation skills with the ability to multitask and prioritise workload. Ability to source own leads through research
Apr 25, 2024
Full time
Customer Service Advisor Role (Apprenticeship Role) Do you currently work in, or have experience of providing great customer service, and are seeking a fresh challenge in a vibrant and expanding business? We are a successful national organisation providing logistics solutions. Part of one of the UK s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe. Our mission is To be the first choice to deliver every single time. To always be there for our customers and our team . Role Purpose Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures. Responsibilities & Objectives To effectively negotiate prices with customers. Receive orders over the telephone and input into the company computer systems. Schedule appointments for sales staff to meet prospective customers. Constantly communicate with customer services and the new business managers to ensure KPI targets achieved and maintained. To work to deadlines and work independently when required. Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system. Generate own leads through research and build a pipeline of potential new business utilising the company CRM program. To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections. Skills & Qualifications IT Literate including Microsoft, Word, Excel and Outlook. Written, oral English and Mathematics to GCSE standard Excel / PowerPoint presentations skills. Recent experience in a similar role. Strong customer service ethic with negotiation and telesales skills. Excellent verbal and written communication skills. Articulate with a confident phone manner. Good organisation skills with the ability to multitask and prioritise workload. Ability to source own leads through research
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Grant Support Administrator (Eco Industry) 23,400 (OTE 30,000) + Monthly Commission + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator with an eye for detail, looking for a versatile new role where you'll support consumers through the process of claiming eco grants to make their homes more energy efficient, nurturing warm leads and earning fantastic commission in reward? Do you want to join a friendly, close-knit office team where you'll make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales administrator with an eye for a detail and a positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The role: Support customers from initial survey through to installation stage Proactively follow up on warm leads, collecting essential documentation for grant applications Update CRM with accurate records of customer documentation Make outbound calls, focusing on gathering documentation and answering queries The person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 25, 2024
Full time
Grant Support Administrator (Eco Industry) 23,400 (OTE 30,000) + Monthly Commission + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator with an eye for detail, looking for a versatile new role where you'll support consumers through the process of claiming eco grants to make their homes more energy efficient, nurturing warm leads and earning fantastic commission in reward? Do you want to join a friendly, close-knit office team where you'll make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales administrator with an eye for a detail and a positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The role: Support customers from initial survey through to installation stage Proactively follow up on warm leads, collecting essential documentation for grant applications Update CRM with accurate records of customer documentation Make outbound calls, focusing on gathering documentation and answering queries The person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
The HR Dept provides the complete range of outsourced HR Services to over 100 small and medium sized companies in and around Reading and the Thames Valley. We are a team of 8 and we are looking for a someone who wants a career in HR Administration with the opportunity to develop further, initially to study for the CIPD level 3 qualification. The successful candidate must have excellent attention to detail, communication skills, time management, confidentiality and be driven to provide great customer service. HR Administration Team responsibilities: General HR Administration including but not limited to HR letters, employment contract population and holiday entitlement calculations. Provide administrative support to the HR Advisors. Maintain accurate data on our HR platforms (Breathe & My HR Toolkit, including holiday carry overs and accrual). Provide bespoke administrative support to clients ensuring their processes and requirements are followed, this also includes providing onboarding support. Arrange DBS and Right to Work Checks on behalf of clients. Create bespoke HR administration processes for new clients. Assist with regular reporting and manipulation of HR data. Maintain the CRM and E-Learning systems. Process tribunal insurance applications, annual renewals, and monthly reconciliations. Process psychometric testing and arrange occupational health referrals. Provide notetaking support as and when required. Organise the training workshops including printing of handouts, booking of rooms and catering. Maintain digital and office filing. Use social media (e.g., X, LinkedIn) to send out updates and bulletins from The HR Dept. Further tasks as directed. Qualifications and experience required for this role: Essential A-Level grades A-C GCSE s grades A-C, 5-9 or equivalent in English & Mathematics. Microsoft Office competency including Microsoft Word, Excel, PowerPoint & Outlook Preferred Previous Administration or Customer Service experience. Experience with current social media, video conferencing and general internet use Knowledge/interest in current HR issues and Employment Law updates This is an office based role here in Theale, Reading RG7 4AB. Pay: £16,770 or £22,308 (National Living Wage Over 21) p.a. No agencies please. Please send your CV and covering letter detailing why you think you would be suitable for the role.
Apr 25, 2024
Full time
The HR Dept provides the complete range of outsourced HR Services to over 100 small and medium sized companies in and around Reading and the Thames Valley. We are a team of 8 and we are looking for a someone who wants a career in HR Administration with the opportunity to develop further, initially to study for the CIPD level 3 qualification. The successful candidate must have excellent attention to detail, communication skills, time management, confidentiality and be driven to provide great customer service. HR Administration Team responsibilities: General HR Administration including but not limited to HR letters, employment contract population and holiday entitlement calculations. Provide administrative support to the HR Advisors. Maintain accurate data on our HR platforms (Breathe & My HR Toolkit, including holiday carry overs and accrual). Provide bespoke administrative support to clients ensuring their processes and requirements are followed, this also includes providing onboarding support. Arrange DBS and Right to Work Checks on behalf of clients. Create bespoke HR administration processes for new clients. Assist with regular reporting and manipulation of HR data. Maintain the CRM and E-Learning systems. Process tribunal insurance applications, annual renewals, and monthly reconciliations. Process psychometric testing and arrange occupational health referrals. Provide notetaking support as and when required. Organise the training workshops including printing of handouts, booking of rooms and catering. Maintain digital and office filing. Use social media (e.g., X, LinkedIn) to send out updates and bulletins from The HR Dept. Further tasks as directed. Qualifications and experience required for this role: Essential A-Level grades A-C GCSE s grades A-C, 5-9 or equivalent in English & Mathematics. Microsoft Office competency including Microsoft Word, Excel, PowerPoint & Outlook Preferred Previous Administration or Customer Service experience. Experience with current social media, video conferencing and general internet use Knowledge/interest in current HR issues and Employment Law updates This is an office based role here in Theale, Reading RG7 4AB. Pay: £16,770 or £22,308 (National Living Wage Over 21) p.a. No agencies please. Please send your CV and covering letter detailing why you think you would be suitable for the role.
Health Advisors required for the NHS 111 service, full training provided. Your new company Yorkshire Ambulance Service have helped more than 1.6 million patients across Yorkshire and the Humber, Bassetlaw, North Lincolnshire and North East Lincolnshire during 2021-22. They serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. YAS employ more than 7,200 staff, who together with over 1,300 volunteers, enable them to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Your new role Our health advisors for our NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service. What you'll need to succeed Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English Ability to use a computer and other related technology Customer service skills Ability to deal with confidential/sensitive and distressing information. What you'll get in return 27 days annual leave, increasing to 33 with service. Sell annual leave scheme. Contributory Pension. NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance. Car lease and other salary sacrifice schemes. Dedicated employee assistance and counselling service. Opportunities for research participation, career progression and ongoing development. Well respected, committed and supported staff networks for our workforce. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. our career. #
Apr 25, 2024
Seasonal
Health Advisors required for the NHS 111 service, full training provided. Your new company Yorkshire Ambulance Service have helped more than 1.6 million patients across Yorkshire and the Humber, Bassetlaw, North Lincolnshire and North East Lincolnshire during 2021-22. They serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. YAS employ more than 7,200 staff, who together with over 1,300 volunteers, enable them to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Your new role Our health advisors for our NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service. What you'll need to succeed Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English Ability to use a computer and other related technology Customer service skills Ability to deal with confidential/sensitive and distressing information. What you'll get in return 27 days annual leave, increasing to 33 with service. Sell annual leave scheme. Contributory Pension. NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance. Car lease and other salary sacrifice schemes. Dedicated employee assistance and counselling service. Opportunities for research participation, career progression and ongoing development. Well respected, committed and supported staff networks for our workforce. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. our career. #
Part-time: Permanent Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate: £12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE . Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You'll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what's coming next. You don't need specific experience to join us. Provided you're naturally helpful, calm and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 pro-rata rising to £24,064 pro-rata after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 25, 2024
Full time
Part-time: Permanent Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate: £12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE . Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You'll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what's coming next. You don't need specific experience to join us. Provided you're naturally helpful, calm and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 pro-rata rising to £24,064 pro-rata after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?