Estate Agent Senior Sales Negotiator / Lister Offered with an OUTSTANDING commission structure with up to 12% personal commission plus a 2% office override from day one of the existing pipeline. A generous salary package is guaranteed for high caliber Estate Agents with a 26,000 basic salary and on target earnings of up to 63,000. Estate Agent Senior Sales Negotiator / Lister If you are a Senior Negotiator, Valuer / Lister looking for your next career move up the property ladder we would like to hear from you. Estate Agent Senior Sales Negotiator / Lister You will have the necessary attributes to be a champion of Residential Property Sales, Valuations and Listings in your area. You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Senior Sales Negotiator / Lister Key objectives: - Sales, Valuation and Listing of residential properties, whilst maximising fees and for sale boards. Estate Agent Senior Sales Negotiator / Lister 26,000 basic salary and on target earnings of up to 63,000. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Apr 19, 2024
Full time
Estate Agent Senior Sales Negotiator / Lister Offered with an OUTSTANDING commission structure with up to 12% personal commission plus a 2% office override from day one of the existing pipeline. A generous salary package is guaranteed for high caliber Estate Agents with a 26,000 basic salary and on target earnings of up to 63,000. Estate Agent Senior Sales Negotiator / Lister If you are a Senior Negotiator, Valuer / Lister looking for your next career move up the property ladder we would like to hear from you. Estate Agent Senior Sales Negotiator / Lister You will have the necessary attributes to be a champion of Residential Property Sales, Valuations and Listings in your area. You should have a successful track record in Estate Agency and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Senior Sales Negotiator / Lister Key objectives: - Sales, Valuation and Listing of residential properties, whilst maximising fees and for sale boards. Estate Agent Senior Sales Negotiator / Lister 26,000 basic salary and on target earnings of up to 63,000. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 19, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Apr 19, 2024
Full time
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Insurance Sales Account Executive Hull £35,000 £45,000 per annum plus bonus Hybrid or remote working available (must be able to attend Malton or Hull Office as required) Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are looking for an experienced Insurance Sales Account Executive to work for a company based in Hull, who are offering a hybrid working option. The Role To manage a book of business of existing clients and develop a pipeline and secure new business. To service and develop the growth and profitability of the Account whilst ensuring full FCA compliance. To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements. The role is field based so the opportunity to work from home and manage your own diary is required with occasional working from the office. Duties Service existing clients working effectively with Client Advisors Gaining new business by identifying and developing opportunities Promoting new products through regular visits and frequent communication with clients Increasing profitability of existing accounts by encouraging clients to use added value services Advising on the most effective cover for a client s particular need Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times Develop and maintain technical insurance knowledge in order to provide a professional working relationship with all clients and ensure expert advice in all areas of business Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products Monitoring and reporting own sales performance in line with agreed sales targets Ensure accuracy, efficiency and professionalism when dealing with colleagues clients and insurers and conducting related administration work: o New Business o Renewals o Mid-Term Adjustments Working with Account Handlers and underwriters to amend policies where necessary in order to meet clients demands and needs Handle any complaints in accordance with regulation, the Company s Conduct Policy and Guides to Best Practice. Skills/Experience Relevant experience within a similar role within Insurance, Financial Services FCA Knowledge and understanding Strong attention to detail Account Management Business Development Benefits Workplace pension Onsite parking Company Events Remote/Hybrid working Death in service The option to join the healthcare scheme Access to Perks at Work, offering retail and hospitality discounts and rewards. If you would like to apply for the role of Insurance Account Executive then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 28.4.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Apr 19, 2024
Full time
Insurance Sales Account Executive Hull £35,000 £45,000 per annum plus bonus Hybrid or remote working available (must be able to attend Malton or Hull Office as required) Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are looking for an experienced Insurance Sales Account Executive to work for a company based in Hull, who are offering a hybrid working option. The Role To manage a book of business of existing clients and develop a pipeline and secure new business. To service and develop the growth and profitability of the Account whilst ensuring full FCA compliance. To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements. The role is field based so the opportunity to work from home and manage your own diary is required with occasional working from the office. Duties Service existing clients working effectively with Client Advisors Gaining new business by identifying and developing opportunities Promoting new products through regular visits and frequent communication with clients Increasing profitability of existing accounts by encouraging clients to use added value services Advising on the most effective cover for a client s particular need Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times Develop and maintain technical insurance knowledge in order to provide a professional working relationship with all clients and ensure expert advice in all areas of business Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products Monitoring and reporting own sales performance in line with agreed sales targets Ensure accuracy, efficiency and professionalism when dealing with colleagues clients and insurers and conducting related administration work: o New Business o Renewals o Mid-Term Adjustments Working with Account Handlers and underwriters to amend policies where necessary in order to meet clients demands and needs Handle any complaints in accordance with regulation, the Company s Conduct Policy and Guides to Best Practice. Skills/Experience Relevant experience within a similar role within Insurance, Financial Services FCA Knowledge and understanding Strong attention to detail Account Management Business Development Benefits Workplace pension Onsite parking Company Events Remote/Hybrid working Death in service The option to join the healthcare scheme Access to Perks at Work, offering retail and hospitality discounts and rewards. If you would like to apply for the role of Insurance Account Executive then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 28.4.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Vanta Staffing Limited
High Wycombe, Buckinghamshire
Vanta Staffing High Wycombe are looking for a friendly, switched on individual to work as a Technical Sales Advisor. There will be full training for the right candidates. Monday to Friday 9am-5.30pm (flex hours) 37.5 hrs per week Permanent High Wycombe GBP24-GBP25k per annum Duties of the Technical Sales Advisor: Managing calls coming through, responding to emails and web enquiries. Processing orders and quotations. Selling products over the phone and face to face. Raising customer purchase and sales orders. Receiving stock and dealing with any new requirements. Weekly reports. Looking after customer orders and updating stock records. Booking in direct shipment purchase orders and invoicing Customers. Generating sales and service invoices and credit notes. Organising monthly scheduled service and sales appointments. Dealing with any customer returns. Creating and updating new parts records. Managing and updating Supplier pricing. Assisting Stores with Customer returns & collection of faulty goods with Suppliers. Uploading and amending data and prices on the company website. Experience required for the Technical Sales Advisor: - sales or good customer service background - excellent attention to detail - technically minded! You must have some relevant experience but training can be offered in areas for the right person. Our client offers parking, on-site canteen, 20 days holiday plus Bank Hols. Please contact us now to avoid disappointment!
Apr 19, 2024
Full time
Vanta Staffing High Wycombe are looking for a friendly, switched on individual to work as a Technical Sales Advisor. There will be full training for the right candidates. Monday to Friday 9am-5.30pm (flex hours) 37.5 hrs per week Permanent High Wycombe GBP24-GBP25k per annum Duties of the Technical Sales Advisor: Managing calls coming through, responding to emails and web enquiries. Processing orders and quotations. Selling products over the phone and face to face. Raising customer purchase and sales orders. Receiving stock and dealing with any new requirements. Weekly reports. Looking after customer orders and updating stock records. Booking in direct shipment purchase orders and invoicing Customers. Generating sales and service invoices and credit notes. Organising monthly scheduled service and sales appointments. Dealing with any customer returns. Creating and updating new parts records. Managing and updating Supplier pricing. Assisting Stores with Customer returns & collection of faulty goods with Suppliers. Uploading and amending data and prices on the company website. Experience required for the Technical Sales Advisor: - sales or good customer service background - excellent attention to detail - technically minded! You must have some relevant experience but training can be offered in areas for the right person. Our client offers parking, on-site canteen, 20 days holiday plus Bank Hols. Please contact us now to avoid disappointment!
Complaints Handler/Customer Care Advisor Full time role Based in Shiremoor Immediate Start We are actively looking for a Customer Care Advisor for one of our prestigious clients. This role will be handling customer complaints, queries and escalations calls to a high quality. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Base pay is 14.14 per hour. 37 hours per week over 5 days out of 7, Monday to Sunday working on a shift pattern, early shift starts at 6am. Free parking available, good transport links Temporary to Permanent opportunities Excellent training & development Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential, and working for a Utilities business is advantageous. Opportunities and excellent training will be given, however good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills. Key Responsibilities: Deliver excellent customer experience in line with the company's Quality Framework Investigates complaints against company policies and procedures and regulatory guidelines; Where possible, directly provides complaint solutions to customers; Ensures complaints are handled in line with process, procedures and within regulatory timeframes. Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion Liaise with internal departments and external companies to ensure a seamless and consistent service for customers If this role sounds of interest to you then please do not hesitate to apply and we can discuss further. Please contact Angela Sinton for more information on (phone number removed) or apply directly through this advert.
Apr 19, 2024
Seasonal
Complaints Handler/Customer Care Advisor Full time role Based in Shiremoor Immediate Start We are actively looking for a Customer Care Advisor for one of our prestigious clients. This role will be handling customer complaints, queries and escalations calls to a high quality. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Base pay is 14.14 per hour. 37 hours per week over 5 days out of 7, Monday to Sunday working on a shift pattern, early shift starts at 6am. Free parking available, good transport links Temporary to Permanent opportunities Excellent training & development Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential, and working for a Utilities business is advantageous. Opportunities and excellent training will be given, however good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills. Key Responsibilities: Deliver excellent customer experience in line with the company's Quality Framework Investigates complaints against company policies and procedures and regulatory guidelines; Where possible, directly provides complaint solutions to customers; Ensures complaints are handled in line with process, procedures and within regulatory timeframes. Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion Liaise with internal departments and external companies to ensure a seamless and consistent service for customers If this role sounds of interest to you then please do not hesitate to apply and we can discuss further. Please contact Angela Sinton for more information on (phone number removed) or apply directly through this advert.
Customer Service Advisor - German Speaking Location: Ringwood Hybrid Working Salary: 26,678.88 Per Annum + 1k Bonus Hours: 40 hours per week, rota per month Permanent Are you a native German and English speaker? Do you enjoy providing an excellent service to customers? My client engages in the lotteries business in Germany and internationally and they are looking for someone to join their Customer Service team. They are looking for a native German & English speaker to join their team. The ideal candidate will be confident and have a good telephone manner on the phone. Responsibilities: To answer the phone promptly and professionally when required To respond to emails and live chat promptly and professionally when required To work closely with the Team Leader to ensure client expectations are met To present our clients in a professional manner at all times, whether in person, by phone or in writing To be well organised, professional and reliable To work flexibly between the hours of 8am and 8pm, Monday - Saturday To assist the QSE with training requirements for the team such as buddying new starters and supporting with quality check in busy periods/holiday Ability to help all team members with questions they may have Essential: Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Excellent attention to detail
Apr 19, 2024
Full time
Customer Service Advisor - German Speaking Location: Ringwood Hybrid Working Salary: 26,678.88 Per Annum + 1k Bonus Hours: 40 hours per week, rota per month Permanent Are you a native German and English speaker? Do you enjoy providing an excellent service to customers? My client engages in the lotteries business in Germany and internationally and they are looking for someone to join their Customer Service team. They are looking for a native German & English speaker to join their team. The ideal candidate will be confident and have a good telephone manner on the phone. Responsibilities: To answer the phone promptly and professionally when required To respond to emails and live chat promptly and professionally when required To work closely with the Team Leader to ensure client expectations are met To present our clients in a professional manner at all times, whether in person, by phone or in writing To be well organised, professional and reliable To work flexibly between the hours of 8am and 8pm, Monday - Saturday To assist the QSE with training requirements for the team such as buddying new starters and supporting with quality check in busy periods/holiday Ability to help all team members with questions they may have Essential: Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Excellent attention to detail
Job Title: Logistics / Purchasing Assistant Location: Newbury Salary: 24,000 - 26,000 per annum, dependent on experience Job Type: Full Time, Permanent About Us: Kosnic Lighting is a successful family run business experiencing rapid growth. Its increasing brand presence and innovative products have been pivotal to its ongoing success and we want that to continue and for you to be a part of that. About the Role: Kosnic Lighting have a fantastic opportunity for a talented logistics professional to join our exciting and growing company. This is your chance to utilise your logistics experience in a busy role where you'll be helping to manage the purchase of stock and ensuring these are delivered to our warehouse in a timely manner. You must have excellent communication skills and able to work under pressure. Key Responsibilities: Management and administration of shipping and airfreight deliveries of stock - preparing and checking shipping documents and ensuring costs are controlled Liaise with external bodies and organisation, such as shipping authorities/customs Liaise with multiple suppliers in China and resolve any issues Processing purchase orders Provide clear and regular communications on the arrival and movement of stock to internal teams Scheduling containers for arrival in Warehouse Manage and maintain product and supplier information on system Assist with the quality control of goods ordered, liaising with suppliers with regards to faulty goods About You: At least 2 years experience of working in a similar role or logistics environment A sound understanding of international shipping terms and customs clearance documentation/processes The ability to communicate with people across all levels of the business. Highly organised, flexible and highly efficient Able to work under pressure and meet deadlines Multitasking and time-management skills, with the ability to prioritise workload Good attention to detail and accuracy Enjoys working in a small team Confident I.T skills, particularly in Excel Enjoys helping others, answering queries and resolving issues Mandarin speaking would be fantastic but not essential Benefits: Alongside having the opportunity to work with a fantastic, family friendly company, you will have access to the following benefits: Quarterly bonus to top up your earning potential Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days Private healthcare cover which includes dental and optical cashback Pension Contribution to gym membership Up to 3 chillax days a year Access to Employee Assistance Program Cycle to Work scheme Major discount on our cool company lighting products Free hot drinks Free parking We love to socialise and celebrate - quarterly prize draw, Christmas party, Chinese New Year, and lots of eating generally Additional Information: Candidates must have the right to work in the UK. Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you. Please click on the APPLY button to send your CV and cover letter for this role, detailing your salary expectations and experience. Candidates with the experience or relevant job titles of: Logistics Administrator, Transport Planner, Logistics Coordinator, Transport Coordinator, Administrative Assistant, Customer Support, Support Administrator, Support Staff, Business Administrator, Customer Support Advisor, Customer Services Officer, Admin Support, Logistics Analyst, Procurement Officer, Procurement Advisor, Purchaser, Procurement Administrator, Procurement Executive, Procurement Admin, Purchasing Assistant, Procurement Assistant may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Logistics / Purchasing Assistant Location: Newbury Salary: 24,000 - 26,000 per annum, dependent on experience Job Type: Full Time, Permanent About Us: Kosnic Lighting is a successful family run business experiencing rapid growth. Its increasing brand presence and innovative products have been pivotal to its ongoing success and we want that to continue and for you to be a part of that. About the Role: Kosnic Lighting have a fantastic opportunity for a talented logistics professional to join our exciting and growing company. This is your chance to utilise your logistics experience in a busy role where you'll be helping to manage the purchase of stock and ensuring these are delivered to our warehouse in a timely manner. You must have excellent communication skills and able to work under pressure. Key Responsibilities: Management and administration of shipping and airfreight deliveries of stock - preparing and checking shipping documents and ensuring costs are controlled Liaise with external bodies and organisation, such as shipping authorities/customs Liaise with multiple suppliers in China and resolve any issues Processing purchase orders Provide clear and regular communications on the arrival and movement of stock to internal teams Scheduling containers for arrival in Warehouse Manage and maintain product and supplier information on system Assist with the quality control of goods ordered, liaising with suppliers with regards to faulty goods About You: At least 2 years experience of working in a similar role or logistics environment A sound understanding of international shipping terms and customs clearance documentation/processes The ability to communicate with people across all levels of the business. Highly organised, flexible and highly efficient Able to work under pressure and meet deadlines Multitasking and time-management skills, with the ability to prioritise workload Good attention to detail and accuracy Enjoys working in a small team Confident I.T skills, particularly in Excel Enjoys helping others, answering queries and resolving issues Mandarin speaking would be fantastic but not essential Benefits: Alongside having the opportunity to work with a fantastic, family friendly company, you will have access to the following benefits: Quarterly bonus to top up your earning potential Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days Private healthcare cover which includes dental and optical cashback Pension Contribution to gym membership Up to 3 chillax days a year Access to Employee Assistance Program Cycle to Work scheme Major discount on our cool company lighting products Free hot drinks Free parking We love to socialise and celebrate - quarterly prize draw, Christmas party, Chinese New Year, and lots of eating generally Additional Information: Candidates must have the right to work in the UK. Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you. Please click on the APPLY button to send your CV and cover letter for this role, detailing your salary expectations and experience. Candidates with the experience or relevant job titles of: Logistics Administrator, Transport Planner, Logistics Coordinator, Transport Coordinator, Administrative Assistant, Customer Support, Support Administrator, Support Staff, Business Administrator, Customer Support Advisor, Customer Services Officer, Admin Support, Logistics Analyst, Procurement Officer, Procurement Advisor, Purchaser, Procurement Administrator, Procurement Executive, Procurement Admin, Purchasing Assistant, Procurement Assistant may also be considered for this role.
The Big Yellow Self Storage Company
Hounslow, London
Role: Full Time Sales Advisor / Location: Chiswick / Salary: £25,330 (OTE £27,863) per annum plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know. What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. Looking for a career as individual as you are? Where your personality is more important than your CV? Look no further, we re on the hunt for our next Sales Advisor, to join our Big Yellow family. Who we are Big Yellow is the UK s favourite self storage company. We don t sell space here, we re here to help with life changing situations - whether that s moving home or welcoming a new family member, we're here to make that transition as easy and stress free as possible. So, if helping people is your thing, then this is THE job for you. We don t want to blow our own trumpet, but we ve got some great credentials - we ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We don t just have scale and credibility, we re the type of company that is constantly evolving and changing for the better. We re on a mission to become an even greener business and we re already seeing some progressive results from solar power to paperless transactions. What you ll be doing When a customer visits our stores, their experience starts with you . As a Sales Advisor, you re not just sitting at a till and you re definitely not moving boxes - you re helping people through the biggest moments of their lives. So think of this as a hybrid role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same. Here are some of the things you ll get up to day-to-day: With a good understanding of our customers needs you ll help them decide what the best solution is for them You ll maximise sales at every opportunity through promoting our products and services You ll offer the highest quality of customer service in person, via email or phone (you d be surprised how a cuppa can make a huge difference to someone s day!) Completing daily health and safety walkarounds you ll help to maintain the general cleanliness of the site You ll carry out general administrative tasks on our database Who we re looking for We re ripping up the recruitment rulebook and proudly putting personality over CV credentials. Are you: Friendly, warm and do you enjoy meeting people from different walks of life? A great listener with a genuine interest in helping people? Able to work well both on your own and as part of a close-knit team? Hungry to learn and wanting to expand your skill set? Good at managing your time? What we can give to you At Big Yellow, we re big about our people and we make sure we look after them. Here is just a flavour of some of the perks we offer: Quarterly bonuses averaging around 10-12% a year of salary 28 days holidays (that includes taking bank holidays into account) Plus an additional day off for your birthday Great pension and sharesave schemes Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering So if this feels like your cup of tea, click on the shiny button below and give us a try. APPLY NOW
Apr 19, 2024
Full time
Role: Full Time Sales Advisor / Location: Chiswick / Salary: £25,330 (OTE £27,863) per annum plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know. What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. Looking for a career as individual as you are? Where your personality is more important than your CV? Look no further, we re on the hunt for our next Sales Advisor, to join our Big Yellow family. Who we are Big Yellow is the UK s favourite self storage company. We don t sell space here, we re here to help with life changing situations - whether that s moving home or welcoming a new family member, we're here to make that transition as easy and stress free as possible. So, if helping people is your thing, then this is THE job for you. We don t want to blow our own trumpet, but we ve got some great credentials - we ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We don t just have scale and credibility, we re the type of company that is constantly evolving and changing for the better. We re on a mission to become an even greener business and we re already seeing some progressive results from solar power to paperless transactions. What you ll be doing When a customer visits our stores, their experience starts with you . As a Sales Advisor, you re not just sitting at a till and you re definitely not moving boxes - you re helping people through the biggest moments of their lives. So think of this as a hybrid role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same. Here are some of the things you ll get up to day-to-day: With a good understanding of our customers needs you ll help them decide what the best solution is for them You ll maximise sales at every opportunity through promoting our products and services You ll offer the highest quality of customer service in person, via email or phone (you d be surprised how a cuppa can make a huge difference to someone s day!) Completing daily health and safety walkarounds you ll help to maintain the general cleanliness of the site You ll carry out general administrative tasks on our database Who we re looking for We re ripping up the recruitment rulebook and proudly putting personality over CV credentials. Are you: Friendly, warm and do you enjoy meeting people from different walks of life? A great listener with a genuine interest in helping people? Able to work well both on your own and as part of a close-knit team? Hungry to learn and wanting to expand your skill set? Good at managing your time? What we can give to you At Big Yellow, we re big about our people and we make sure we look after them. Here is just a flavour of some of the perks we offer: Quarterly bonuses averaging around 10-12% a year of salary 28 days holidays (that includes taking bank holidays into account) Plus an additional day off for your birthday Great pension and sharesave schemes Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering So if this feels like your cup of tea, click on the shiny button below and give us a try. APPLY NOW
Customer Sales Advisor - Wakefield Are you looking to develop your retail/sales experience and develop your career, whilst learning lots of new skills? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and very secure industry. My client welcome applicants from all different types of retail backgrounds. Principle terms: Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) Starting salary: 24,960 + bonuses - this is the entry pay grade and there are 4 pay grades to this role; The roles is based in Wekefield, West Yorkshire; Great bonus scheme; 30 days holiday, which includes Bank Holidays; Contributory pension scheme; Additional Benefits Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); Training and development programme; Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. Job Purpose: This is a great opportunity to work as part of a small, friendly team at a brand new storage facility, providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. The store will be opening in July, however all staff must be available to start in the role to commence training on May 28th, which would signify the official Job start for the role. Core Responsibilities: Sales/Customer Service Ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times, ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
Apr 19, 2024
Full time
Customer Sales Advisor - Wakefield Are you looking to develop your retail/sales experience and develop your career, whilst learning lots of new skills? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and very secure industry. My client welcome applicants from all different types of retail backgrounds. Principle terms: Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) Starting salary: 24,960 + bonuses - this is the entry pay grade and there are 4 pay grades to this role; The roles is based in Wekefield, West Yorkshire; Great bonus scheme; 30 days holiday, which includes Bank Holidays; Contributory pension scheme; Additional Benefits Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); Training and development programme; Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. Job Purpose: This is a great opportunity to work as part of a small, friendly team at a brand new storage facility, providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. The store will be opening in July, however all staff must be available to start in the role to commence training on May 28th, which would signify the official Job start for the role. Core Responsibilities: Sales/Customer Service Ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times, ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Birmingham Salary: 12.58 - 28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: Able to communicate in a clear and concise manner over the phone Able to keep clam, cope and bounce back in challenging situations Able to think quickly in stressful situations Genuinely motivated to help people Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: Be the first contact for anyone calling 999 Follow a set process while communicating to the caller in a clear and calm manner Quickly gain an understanding of the issue Direct the call to the appropriate emergency service contact centre Rewards & Benefits: Competitive pay rates/Pay progression- 12.58 - 28.17 per hour Overtime opportunities Full paid training Ongoing coaching and in role training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Application Requirements: Proof of Right to work - Passport, Share Code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or P60/P45 2 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! For more information, please contact the BT Recruitment Team at Blue Arrow by email or on (phone number removed). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 19, 2024
Seasonal
999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Birmingham Salary: 12.58 - 28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: Able to communicate in a clear and concise manner over the phone Able to keep clam, cope and bounce back in challenging situations Able to think quickly in stressful situations Genuinely motivated to help people Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: Be the first contact for anyone calling 999 Follow a set process while communicating to the caller in a clear and calm manner Quickly gain an understanding of the issue Direct the call to the appropriate emergency service contact centre Rewards & Benefits: Competitive pay rates/Pay progression- 12.58 - 28.17 per hour Overtime opportunities Full paid training Ongoing coaching and in role training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Application Requirements: Proof of Right to work - Passport, Share Code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or P60/P45 2 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! For more information, please contact the BT Recruitment Team at Blue Arrow by email or on (phone number removed). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast Salary: 12.58 - 28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: Able to communicate in a clear and concise manner over the phone Able to keep clam, cope and bounce back in challenging situations Able to think quickly in stressful situations Genuinely motivated to help people Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: Be the first contact for anyone calling 999 Follow a set process while communicating to the caller in a clear and calm manner Quickly gain an understanding of the issue Direct the call to the appropriate emergency service contact centre Rewards & Benefits: Competitive pay rates/Pay progression- 12.58 - 28.17 per hour Overtime opportunities Full paid training Ongoing coaching and in role training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Application Requirements: Proof of Right to work - Passport, Share Code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or P60/P45 2 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 19, 2024
Seasonal
999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast Salary: 12.58 - 28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: Able to communicate in a clear and concise manner over the phone Able to keep clam, cope and bounce back in challenging situations Able to think quickly in stressful situations Genuinely motivated to help people Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: Be the first contact for anyone calling 999 Follow a set process while communicating to the caller in a clear and calm manner Quickly gain an understanding of the issue Direct the call to the appropriate emergency service contact centre Rewards & Benefits: Competitive pay rates/Pay progression- 12.58 - 28.17 per hour Overtime opportunities Full paid training Ongoing coaching and in role training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Application Requirements: Proof of Right to work - Passport, Share Code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or P60/P45 2 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Nottingham. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 19, 2024
Full time
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Nottingham. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Glasgow Salary: 12.58 - 28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: Able to communicate in a clear and concise manner over the phone Able to keep clam, cope and bounce back in challenging situations Able to think quickly in stressful situations Genuinely motivated to help people Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: Be the first contact for anyone calling 999 Follow a set process while communicating to the caller in a clear and calm manner Quickly gain an understanding of the issue Direct the call to the appropriate emergency service contact centre Rewards & Benefits: Competitive pay rates/Pay progression- .17 per hour Overtime opportunities Full paid training Ongoing coaching and in role training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Application Requirements: Proof of Right to work - Passport, Share Code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or P60/P45 2 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 19, 2024
Seasonal
999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Glasgow Salary: 12.58 - 28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: Able to communicate in a clear and concise manner over the phone Able to keep clam, cope and bounce back in challenging situations Able to think quickly in stressful situations Genuinely motivated to help people Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: Be the first contact for anyone calling 999 Follow a set process while communicating to the caller in a clear and calm manner Quickly gain an understanding of the issue Direct the call to the appropriate emergency service contact centre Rewards & Benefits: Competitive pay rates/Pay progression- .17 per hour Overtime opportunities Full paid training Ongoing coaching and in role training Instant access to Blue Arrow training portal Auto enrolment in pension scheme 28 days paid holiday Application Requirements: Proof of Right to work - Passport, Share Code or Birth Certificate Proof of Address dated in last 3 month - Utility Bill Proof of National Insurance - NI Card, payslip or P60/P45 2 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Job Title: Quality and Compliance Assistant Location: Didcot Quarter (near Milton Park), Abingdon Salary: 25,000 - 40,000 per annum depending on experience Job Type: Full Time, Permanent We are seeking a career minded Quality and Compliance Assistant to assist our Head of Compliance in key areas within the organisation including Quality, Commercial, Environmental, Health and Safety, The role offers significant scope for the development of a wide range of experience and competencies relating to working in a high performing logistics and installation business compliant with ISO 9001, ISO 14001 and ISO 45001, under the direction of a very competent and experienced senior management team. We are a small team running a very successful and unique business, part of a worldwide Group but very much focussed on the UK market from our purpose built logistics centre and Headquarters near Didcot. If you have the right skills and outlook, we are happy to train and develop you and will consider applicants with a strong skillset but less direct experience of integrated quality management systems alongside applicants with a strong background in EHSQ. This is a role with opportunities to progress and to gain qualifications and experience to achieve a more senior status within our team. If you are well organised and proactive with strong communication skills and high attention to detail, happy to work hands on as well as to administrate we would like to meet you. Key duties include: Assist in the management and sustainment of the regulatory and customer audit programme for ISO 9001, ISO 14001 and ISO 45001 Carry out the environmental monitoring required for ISO 14001 compliance Assist with the electronic and paper records within the Quality Management system. Arrange for calibration, services, and repairs of company equipment to be carried out in line with SLAs Maintain and update the Operational Database containing records of services and repairs Providing well organised documentation to evidence regulatory and QMS compliance Create and edit Work Instructions and internal documents Carry out weekly and monthly checks of key equipment Qualify for and carry out the roles of First Aider and Fire Warden Coordinate Fire Warden meetings and assist with fire drills, fire tests etc Present the Quality, Health, Safety, Environmental and Security inductions for new staff Log Incident and Accidents and Near Miss reports supporting investigation and reporting to senior team with recommendations Assist with organising and preparing for the Senior Management Review Meetings and the Health and Safety Management meetings Managing key suppliers from selection to benchmarking and performance review. Produce the supplier ratings and report to senior team with recommendations Key Requirements: Strong communicator with good command of the English language Experience of quality or compliance processes Proactive and well organised with strong administrative competencies Proficient in Microsoft Office, Teams and confident to learn new software as required Excellent attention to detail Able to plan and prioritise tasks and projects and flexible when short notice changes are needed Company Benefits: Increasing holiday entitlement with length of service Internal and external training opportunities Free onsite parking and good public transport links Discretionary bonus scheme Employee assistance programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Administration, Administrator, Quality, Compliance, Health and Safety, Security, Compliance Administrator, Compliance Assistant, Compliance Coordinator, Compliance Officer, Compliance Advisor, Compliance Handler, Compliance Specialist, EHS, EHSQ, Quality Administrator, Quality Assistant, Quality Coordinator, Quality Control, Project Coordinator, Database Management, Data Administrator, Health and Safety Assistant, Health and Safety Administrator, Health and Safety Coordinator, EHS Administrator, EHS Advisor, HSE, HSE Administrator, HSE Assistant, HSE Advisor, EHS Compliance, HSE Compliance may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Quality and Compliance Assistant Location: Didcot Quarter (near Milton Park), Abingdon Salary: 25,000 - 40,000 per annum depending on experience Job Type: Full Time, Permanent We are seeking a career minded Quality and Compliance Assistant to assist our Head of Compliance in key areas within the organisation including Quality, Commercial, Environmental, Health and Safety, The role offers significant scope for the development of a wide range of experience and competencies relating to working in a high performing logistics and installation business compliant with ISO 9001, ISO 14001 and ISO 45001, under the direction of a very competent and experienced senior management team. We are a small team running a very successful and unique business, part of a worldwide Group but very much focussed on the UK market from our purpose built logistics centre and Headquarters near Didcot. If you have the right skills and outlook, we are happy to train and develop you and will consider applicants with a strong skillset but less direct experience of integrated quality management systems alongside applicants with a strong background in EHSQ. This is a role with opportunities to progress and to gain qualifications and experience to achieve a more senior status within our team. If you are well organised and proactive with strong communication skills and high attention to detail, happy to work hands on as well as to administrate we would like to meet you. Key duties include: Assist in the management and sustainment of the regulatory and customer audit programme for ISO 9001, ISO 14001 and ISO 45001 Carry out the environmental monitoring required for ISO 14001 compliance Assist with the electronic and paper records within the Quality Management system. Arrange for calibration, services, and repairs of company equipment to be carried out in line with SLAs Maintain and update the Operational Database containing records of services and repairs Providing well organised documentation to evidence regulatory and QMS compliance Create and edit Work Instructions and internal documents Carry out weekly and monthly checks of key equipment Qualify for and carry out the roles of First Aider and Fire Warden Coordinate Fire Warden meetings and assist with fire drills, fire tests etc Present the Quality, Health, Safety, Environmental and Security inductions for new staff Log Incident and Accidents and Near Miss reports supporting investigation and reporting to senior team with recommendations Assist with organising and preparing for the Senior Management Review Meetings and the Health and Safety Management meetings Managing key suppliers from selection to benchmarking and performance review. Produce the supplier ratings and report to senior team with recommendations Key Requirements: Strong communicator with good command of the English language Experience of quality or compliance processes Proactive and well organised with strong administrative competencies Proficient in Microsoft Office, Teams and confident to learn new software as required Excellent attention to detail Able to plan and prioritise tasks and projects and flexible when short notice changes are needed Company Benefits: Increasing holiday entitlement with length of service Internal and external training opportunities Free onsite parking and good public transport links Discretionary bonus scheme Employee assistance programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Administration, Administrator, Quality, Compliance, Health and Safety, Security, Compliance Administrator, Compliance Assistant, Compliance Coordinator, Compliance Officer, Compliance Advisor, Compliance Handler, Compliance Specialist, EHS, EHSQ, Quality Administrator, Quality Assistant, Quality Coordinator, Quality Control, Project Coordinator, Database Management, Data Administrator, Health and Safety Assistant, Health and Safety Administrator, Health and Safety Coordinator, EHS Administrator, EHS Advisor, HSE, HSE Administrator, HSE Assistant, HSE Advisor, EHS Compliance, HSE Compliance may also be considered for this role.
Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office, Hebburn Contract: 2 months Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us after not being able to resolve complaints directly with their local dealership. They re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers. Who we re looking for: If you have experience of working in customer relations in similar industries, you d probably be really comfortable in this role. Great listeners, who enjoy communicating on the phone. Experienced relationship builders who s great at engaging with people, making them feel heard and valued. You re able to ask questions to understand when someone may be vulnerable or where additional support might be needed. Whilst you re naturally empathetic and good at understanding people s issues, you can remain impartial. You can manage expectations and share disappointing news in a way that s helpful and brings understanding. You will be a flexible, clear and analytical thinker, who s able to assess a situation and make decisions confidently and quickly. You re comfortable in your written and verbal communication, using a variety of communications channels including phone, email and internet portals to communicate with empathy and clarity. If this role interests you please click 'APPLY NOW' or alternatively email your CV to (url removed) quoting "Case Handler"
Apr 19, 2024
Seasonal
Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office, Hebburn Contract: 2 months Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us after not being able to resolve complaints directly with their local dealership. They re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers. Who we re looking for: If you have experience of working in customer relations in similar industries, you d probably be really comfortable in this role. Great listeners, who enjoy communicating on the phone. Experienced relationship builders who s great at engaging with people, making them feel heard and valued. You re able to ask questions to understand when someone may be vulnerable or where additional support might be needed. Whilst you re naturally empathetic and good at understanding people s issues, you can remain impartial. You can manage expectations and share disappointing news in a way that s helpful and brings understanding. You will be a flexible, clear and analytical thinker, who s able to assess a situation and make decisions confidently and quickly. You re comfortable in your written and verbal communication, using a variety of communications channels including phone, email and internet portals to communicate with empathy and clarity. If this role interests you please click 'APPLY NOW' or alternatively email your CV to (url removed) quoting "Case Handler"
French Speaking Customer Service Advisor - FULLY OFFICE BASED Salary 24,000 Temp - Perm after 12 weeks 6th May 2024 start date Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company appeal to you? This global client is a market leader, we offer an opportunity to springboard your career with a competitive salary of 24,000. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Help manage current customer accounts. Deal with a high volume of inbound phone calls. Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers. Excellent multitasking skills within their work space as well as computer software programs. Be a professional representative of our company that other employees look up to. Job Requirements: High quality written and verbal communication skills Ability to adapt to changes in the work environment Accurate and able to produce quality work Dependability Problem solver Ability to work in teams and open to others views Show respect toward others with cultural differences Quality decision making Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Apr 19, 2024
Contractor
French Speaking Customer Service Advisor - FULLY OFFICE BASED Salary 24,000 Temp - Perm after 12 weeks 6th May 2024 start date Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company appeal to you? This global client is a market leader, we offer an opportunity to springboard your career with a competitive salary of 24,000. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Help manage current customer accounts. Deal with a high volume of inbound phone calls. Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers. Excellent multitasking skills within their work space as well as computer software programs. Be a professional representative of our company that other employees look up to. Job Requirements: High quality written and verbal communication skills Ability to adapt to changes in the work environment Accurate and able to produce quality work Dependability Problem solver Ability to work in teams and open to others views Show respect toward others with cultural differences Quality decision making Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
CYBER SECURITY ADVISORY LEAD 6 MONTH CONTRACT WITH HIGH LIKELIHOOD OF EXTENSION REMOTE WITH OCCASIONAL TRAVEL TO LONDON ONCE OR TWICE A MONTH INSIDE IR35 £600-£700 PER DAY ASAP START Cyber Security Advisory Lead is responsible for providing IT Security guidance and assurance to the business for all IT related projects. They bridge the gap between the business area CIOs and IT Security, performing security control assessments, risk assessments, drafting exceptions, inputting into supplier selection and supporting project stage approval. The role requires someone who has experience of conducting cyber assurance and a wealth of experience on various security projects within IT working within a fast-moving, agile group. Principal accountabilities Follow Cyber Security Advisory processes; working with project teams to conduct and document risk and control assessments, utilising industry standard frameworks Socialise risks or gaps identified in the security assessments to project teams and relevant business areas, define remediation plans and track progress of remediation Work with project delivery teams and Cyber Threat and Vulnerability teams to deploy software composition tools and develop vulnerability remediation plans and timeframes Support the Penetration Testing Manager to source and scope penetration test or IT Heath Checks, review results and create risk treatment plans based on findings Apply knowledge of Security best practice whilst reviewing project documentation to match business requirements, employ a consistent engagement approach for all projects/programmes Be an enabler for the business objectives, rather than an obstruction, build lasting relationships with the Project and Programme Act as a Subject Matter Expert delivering security services within the project lifecycle and procurements Work collaboratively with project teams, across portfolios to understand the business objectives and ensure that security principals & secure architectural patterns are built in by design Provide standard and bespoke security design advice to projects across infrastructure, operating systems and applications Review existing and proposed architectures, identify security design gaps, work with developers and provide guidance on secure coding and industry best practice (OWASP) ONE OR MORE OF THE FOLLOWING CERTIFICATES IS PREFERRED Degree in computer science, information systems, cyber security, or related field. Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) / other Cloud Security certification SKILLS Prior experience in information security is essential Prior work experience in delivery, managing and quality assuring information security solutions Experience in managing complex stakeholder relationships Excellent self-motivation, communication and influencing skills. Proven experience in working in a team of professional staff immersed in a large complex organisation Interpersonal and influencing skills, together with a personal credibility, which gains the trust and respect of the wider security community, as well as with people within the Post Office The ability to assimilate a wide range of information, make practical judgments and take appropriate decisions based on that data Ability to share knowledge with colleagues to the overall benefit of the department Ability to cope with pressure, maintaining performance when under stress, and managing time effectively through the application of organisation and planning skills SOFT SKILLS Demonstrates Post Office values and champions customer-centric thinking Lead high-performance teams, proven ability to coach and mentor High level of initiative, dependability and ability to work with little supervision while being resilient to change Growth mind-set that drives learning, motivation, and achievement Experience with senior stakeholder engagement and relationship building Excellent communication skills, with the ability to effectively simplify complex ideas for colleagues and business stakeholders at all levels ranging from board members to technical specialists Experience with delivering real solutions, demonstrating leadership, and influencing across shaping, design and supporting activities Ability to pragmatically balance the need for high levels of security with the demands of delivery at pace Excellent collaborator within internal business units, delivery teams and across project teams / external partners/vendors TECHNICAL SKILLS 5+ years of experience in cyber security, with at least 2 years in large enterprises Experience in using industry recognised security standards, frameworks and regulatory requirements such as NIST CSF / RMF / 800-53, IRAM2, CSA CSM / STAR, PCI DSS, NCSC CAF, ISO. Proven track record of managing cybersecurity risks and designing risk mitigation strategies.
Apr 19, 2024
Contractor
CYBER SECURITY ADVISORY LEAD 6 MONTH CONTRACT WITH HIGH LIKELIHOOD OF EXTENSION REMOTE WITH OCCASIONAL TRAVEL TO LONDON ONCE OR TWICE A MONTH INSIDE IR35 £600-£700 PER DAY ASAP START Cyber Security Advisory Lead is responsible for providing IT Security guidance and assurance to the business for all IT related projects. They bridge the gap between the business area CIOs and IT Security, performing security control assessments, risk assessments, drafting exceptions, inputting into supplier selection and supporting project stage approval. The role requires someone who has experience of conducting cyber assurance and a wealth of experience on various security projects within IT working within a fast-moving, agile group. Principal accountabilities Follow Cyber Security Advisory processes; working with project teams to conduct and document risk and control assessments, utilising industry standard frameworks Socialise risks or gaps identified in the security assessments to project teams and relevant business areas, define remediation plans and track progress of remediation Work with project delivery teams and Cyber Threat and Vulnerability teams to deploy software composition tools and develop vulnerability remediation plans and timeframes Support the Penetration Testing Manager to source and scope penetration test or IT Heath Checks, review results and create risk treatment plans based on findings Apply knowledge of Security best practice whilst reviewing project documentation to match business requirements, employ a consistent engagement approach for all projects/programmes Be an enabler for the business objectives, rather than an obstruction, build lasting relationships with the Project and Programme Act as a Subject Matter Expert delivering security services within the project lifecycle and procurements Work collaboratively with project teams, across portfolios to understand the business objectives and ensure that security principals & secure architectural patterns are built in by design Provide standard and bespoke security design advice to projects across infrastructure, operating systems and applications Review existing and proposed architectures, identify security design gaps, work with developers and provide guidance on secure coding and industry best practice (OWASP) ONE OR MORE OF THE FOLLOWING CERTIFICATES IS PREFERRED Degree in computer science, information systems, cyber security, or related field. Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) / other Cloud Security certification SKILLS Prior experience in information security is essential Prior work experience in delivery, managing and quality assuring information security solutions Experience in managing complex stakeholder relationships Excellent self-motivation, communication and influencing skills. Proven experience in working in a team of professional staff immersed in a large complex organisation Interpersonal and influencing skills, together with a personal credibility, which gains the trust and respect of the wider security community, as well as with people within the Post Office The ability to assimilate a wide range of information, make practical judgments and take appropriate decisions based on that data Ability to share knowledge with colleagues to the overall benefit of the department Ability to cope with pressure, maintaining performance when under stress, and managing time effectively through the application of organisation and planning skills SOFT SKILLS Demonstrates Post Office values and champions customer-centric thinking Lead high-performance teams, proven ability to coach and mentor High level of initiative, dependability and ability to work with little supervision while being resilient to change Growth mind-set that drives learning, motivation, and achievement Experience with senior stakeholder engagement and relationship building Excellent communication skills, with the ability to effectively simplify complex ideas for colleagues and business stakeholders at all levels ranging from board members to technical specialists Experience with delivering real solutions, demonstrating leadership, and influencing across shaping, design and supporting activities Ability to pragmatically balance the need for high levels of security with the demands of delivery at pace Excellent collaborator within internal business units, delivery teams and across project teams / external partners/vendors TECHNICAL SKILLS 5+ years of experience in cyber security, with at least 2 years in large enterprises Experience in using industry recognised security standards, frameworks and regulatory requirements such as NIST CSF / RMF / 800-53, IRAM2, CSA CSM / STAR, PCI DSS, NCSC CAF, ISO. Proven track record of managing cybersecurity risks and designing risk mitigation strategies.
Inbound Customer Service Advisor - Temporary ongoing contracts 12.27 per hour Full time (37 hours, Monday-Friday) Hybrid working (3 days in office, 2 days WFH) Full training provided (6-8 weeks office based) Manchester City Centre We are currently recruiting for several Inbound Customer Service Advisors to join a large, reputable and well-established public-sector organisation in the city centre of Manchester. These roles require a 3-year reference clearance and Standard DBS check . These positions are on a temporary ongoing basis with the opportunity to apply for permanent positions. Please note you must have valid UK RTW to be shortlisted for this role. Location: Very centrally located with access to all public transport links and local amenities. Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service both oral and written in line with company guidelines. Key Responsibilities: Provide a high quality of service to internal and external stakeholders. Understand and complete processes in accordance with guidelines. Use several IT systems to record information and complete tasks accurately. Meet and exceed agreed KPIs. Handle a high volume or telephone and email enquiries adhering to company standards. Manage your own caseload. Process external applications. Person Specification Candidates for this role will have strong customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered. Experience of meeting/exceeding KPIs and targets is essential . You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner. You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution. Strong IT skills are a must as is the ability to pick up new systems and procedures quickly. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check ; thus, you must be able to provide a full reference history and up to date proofs of address/identification. Job Benefits: 29 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays) Work/life balance Additional income - Optional overtime once training period has been passed Hybrid working with I.T equipment provided Great career prospects within a well-established organisation Full paid on the job training by dedicated trainers Office Angels Temporary Benefits: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brands Eye care vouchers Weekly pay Pension scheme option (with employer contributions) Free online training courses to help you upskill while you earn a weekly income If you are interested and meet the above criteria, please apply, or send your CV ASAP to (url removed) . Alternatively, call the branch on (phone number removed) if you have any queries. Due to the high Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Inbound Customer Service Advisor - Temporary ongoing contracts 12.27 per hour Full time (37 hours, Monday-Friday) Hybrid working (3 days in office, 2 days WFH) Full training provided (6-8 weeks office based) Manchester City Centre We are currently recruiting for several Inbound Customer Service Advisors to join a large, reputable and well-established public-sector organisation in the city centre of Manchester. These roles require a 3-year reference clearance and Standard DBS check . These positions are on a temporary ongoing basis with the opportunity to apply for permanent positions. Please note you must have valid UK RTW to be shortlisted for this role. Location: Very centrally located with access to all public transport links and local amenities. Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service both oral and written in line with company guidelines. Key Responsibilities: Provide a high quality of service to internal and external stakeholders. Understand and complete processes in accordance with guidelines. Use several IT systems to record information and complete tasks accurately. Meet and exceed agreed KPIs. Handle a high volume or telephone and email enquiries adhering to company standards. Manage your own caseload. Process external applications. Person Specification Candidates for this role will have strong customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered. Experience of meeting/exceeding KPIs and targets is essential . You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner. You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution. Strong IT skills are a must as is the ability to pick up new systems and procedures quickly. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check ; thus, you must be able to provide a full reference history and up to date proofs of address/identification. Job Benefits: 29 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays) Work/life balance Additional income - Optional overtime once training period has been passed Hybrid working with I.T equipment provided Great career prospects within a well-established organisation Full paid on the job training by dedicated trainers Office Angels Temporary Benefits: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brands Eye care vouchers Weekly pay Pension scheme option (with employer contributions) Free online training courses to help you upskill while you earn a weekly income If you are interested and meet the above criteria, please apply, or send your CV ASAP to (url removed) . Alternatively, call the branch on (phone number removed) if you have any queries. Due to the high Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Hybrid preferred London or Oxford office/ remote based. Please include a cover letter with your application About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. What role we have for you: The Corporate Counsel will report to Viator's Assistant General Counsel, and will be an integral member of both the Viator business and Tripadvisor's Legal Team. The successful candidate will be an organised, creative and articulate legal professional who is able to manage a number of high priority matters in a fast-paced environment. The role will carry a significant amount of autonomy and expectations of collaboration. The Corporate Counsel will be expected to work in a cross-functional hybrid work-from-home, work-from-office (London or Oxford) model, with limited travel on an as-needed basis. What you'll do: This position will support and provide product, regulatory, commercial and transactional advice to Viator. This position will report directly to the Assistant General Counsel and will work closely on a day-to-day basis with business colleagues on things like commercial contracts, regulatory compliance, data privacy, marketing, and consumer protection. While every day will be different in this fast-paced position, some of the roles and responsibilities you can expect include: Providing legal support on a wide scope of matters for Viator; Ensuring compliance with applicable local, national and international laws and regulations affecting travel experiences and Internet platforms; Overseeing changes and developments in product offerings and managing related risks; Providing strategic legal and business advice to help develop comprehensive, long-term approaches to significant or recurring legal issues/risks; Counsel and identify solutions for unprecedented and complicated matters that require consideration of overlapping, unharmonized and novel regulatory, legal and business requirements and trends; Drafting and negotiating commercial agreements, including standard terms of service (B2B and B2C), partnership agreements, technology and content licenses, services agreements, and consultancy agreements; Collaborating with various other teams in relation to compliance with tax and payments regulations; Providing advice with respect to promotional materials, online advertising and email marketing; Working closely with other lawyers in the Legal Department (both in the UK and US offices) in a collaborative manner; and Engaging and managing outside counsel. What we are looking for: 5+ years of experience, preferably with both law firm and in-house experience, with experience in handling product counseling, transactional, regulatory, commercial contracts, and adversarial matters. Experience working in-house for a business running an online marketplace would be excellent; and experience working in-house for a business with a strong online presence would be very helpful. Qualified as a solicitor with current practising certificate in the UK Strong work ethic and the ability to prioritise and follow-through on numerous projects concurrently in a dynamic environment. A self-starter who is able to work well independently and as part of a team, with strong organisational and interpersonal skills. Proactive not reactive, with ability to work independently in a fast-paced environment. Unwavering attention to detail. Superb written and oral communication skills, communicating well with external parties and all colleagues within the business, from the executive team to junior levels. Excellent business judgment and strategic thinking. A start-up mentality, roll your sleeves up and get things done. You enjoy operating in a fast moving, often changing environment. You pride yourself on having a positive disposition and sense of humour, and on being creative, collaborative, and unflappable. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request Please include the job requisition number in your message.
Apr 19, 2024
Full time
Hybrid preferred London or Oxford office/ remote based. Please include a cover letter with your application About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. What role we have for you: The Corporate Counsel will report to Viator's Assistant General Counsel, and will be an integral member of both the Viator business and Tripadvisor's Legal Team. The successful candidate will be an organised, creative and articulate legal professional who is able to manage a number of high priority matters in a fast-paced environment. The role will carry a significant amount of autonomy and expectations of collaboration. The Corporate Counsel will be expected to work in a cross-functional hybrid work-from-home, work-from-office (London or Oxford) model, with limited travel on an as-needed basis. What you'll do: This position will support and provide product, regulatory, commercial and transactional advice to Viator. This position will report directly to the Assistant General Counsel and will work closely on a day-to-day basis with business colleagues on things like commercial contracts, regulatory compliance, data privacy, marketing, and consumer protection. While every day will be different in this fast-paced position, some of the roles and responsibilities you can expect include: Providing legal support on a wide scope of matters for Viator; Ensuring compliance with applicable local, national and international laws and regulations affecting travel experiences and Internet platforms; Overseeing changes and developments in product offerings and managing related risks; Providing strategic legal and business advice to help develop comprehensive, long-term approaches to significant or recurring legal issues/risks; Counsel and identify solutions for unprecedented and complicated matters that require consideration of overlapping, unharmonized and novel regulatory, legal and business requirements and trends; Drafting and negotiating commercial agreements, including standard terms of service (B2B and B2C), partnership agreements, technology and content licenses, services agreements, and consultancy agreements; Collaborating with various other teams in relation to compliance with tax and payments regulations; Providing advice with respect to promotional materials, online advertising and email marketing; Working closely with other lawyers in the Legal Department (both in the UK and US offices) in a collaborative manner; and Engaging and managing outside counsel. What we are looking for: 5+ years of experience, preferably with both law firm and in-house experience, with experience in handling product counseling, transactional, regulatory, commercial contracts, and adversarial matters. Experience working in-house for a business running an online marketplace would be excellent; and experience working in-house for a business with a strong online presence would be very helpful. Qualified as a solicitor with current practising certificate in the UK Strong work ethic and the ability to prioritise and follow-through on numerous projects concurrently in a dynamic environment. A self-starter who is able to work well independently and as part of a team, with strong organisational and interpersonal skills. Proactive not reactive, with ability to work independently in a fast-paced environment. Unwavering attention to detail. Superb written and oral communication skills, communicating well with external parties and all colleagues within the business, from the executive team to junior levels. Excellent business judgment and strategic thinking. A start-up mentality, roll your sleeves up and get things done. You enjoy operating in a fast moving, often changing environment. You pride yourself on having a positive disposition and sense of humour, and on being creative, collaborative, and unflappable. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request Please include the job requisition number in your message.