Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years. What will I be doing? As a key member of the HR department delivering effective support to our employees across the full employee lifecycle, this role will manage the front end HR payroll process ensuring payroll meet deadlines so employees are paid accurately and on time, whilst remaining legally compliant. You will liaise with the Payroll Team in Finance to provide all required employee reward details, working closely with the Reward Manager. Additionally, this role will take ownership of the key HR elements of the site security requirements, Export Control and Borders and Immigration monitoring. Provide information to, and liaise with, payroll to ensure staff are paid correctly and on time. Provide HR Business Partners with payroll-based information if required to support employee queries or Employee Relations matters. Assist the Compensation & Benefit Coordinators where required with day to day queries Track the status of all new employees to ensure they join with full pre-employment paperwork that is legally compliant and in line with company policy. Maintain the contractor's spreadsheet, ensuring the list and number of contractors is up to date. Conduct exit interviews, ensuring leavers are clear on the exit process and analyse exit data to identify any trends to report to the HRBPs. Ensure compliance with the site security requirements, including DBS and international criminality checks. Provide guidance to the HR team and maintain the register to monitor DBS renewals. Hold the Export Control Coordinator role for HR, review functional processes and procedures which have/or are subject to Export control requirement. Support the HR Director to ensure our sponsorship licence is in place. As the level 1 SMS user, liaise with HRBPs to review and monitor immigration for employees to ensure employees are compliant with immigration legislation. Support Managers with the annual bonus campaign, ensuring all proposals are entered whilst the campaign is open. Prepare the profit share data for employees below Manager level. Identify opportunities for policy & improvements to HR activities Update HR systems to ensure accurate maintenance of HR systems and records. Prepare any reports on employee related data to meet the HR requirements of the C&B Manager or HR Director with the management and development of staff. What we will give you? 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave Annual bonus & Share scheme options Pension scheme (up to 8% match) and life assurance (4x salary) Onsite parking, including EV chargers, subsidised restaurant, bicycle storage and shower/changing facilities Our Benefits Portal offers a number of schemes including: cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships and more! Global and local career progression opportunities and training & development programmes STEM engagement with schools, colleges and universities and Charitable activities for all Social events throughout the year, and access to Dowty Sports and Social clubs Why us? Safran was ranked globally as the world's third best employer in its sector by Forbes magazine in 2021. Our employees are at the heart of our success and we work together towards Four People Fundamentals that underpin life at Safran: We believe in and promote diversity and inclusion as key values across our business We develop our colleagues skills and build opportunities so you can shape our future We create a trustworthy work place to support you, as you dare to act and innovate We encourage collaboration and mutual support for you and your colleague What do you need from me? Essential Previous experience of HR and payroll systems. Excellent communication skills to liaise with multiple internal stakeholders. Proven project management and time-keeping skills. Excellent written and verbal communication alongside strong numeracy skills. Strong IT skills, including HRM systems and Microsoft Office Packages. Strong attention to detail. Excellent organisation skills and ability to manage priorities effectively. Able to work independently and use own initiative within specified guidelines or procedures. Well-developed interpersonal skills and able to deal confidently and appropriately with stakeholders at all levels. Confidential and trustworthy. Advanced Excel skills (formulas, pivot tables, charts, macros, & v look-up). Desirable Experience of operating in an international matrix organisation At least CIPD Level 5 (or equivalent experience) or working towards with a commitment to CPD, keeping up to date with current affairs, industry developments and related matters. Previous experience in a manufacturing environment (or similar) and working with Trade Unions would be an advantage. Experience of being responsible for checking the HR elements of payroll. Qualifications Educated to at least Level 3 (AS/A Level or Level 3 qualification) What's my next step? Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call Diversity & Inclusion We want Safran Landing Systems to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Landing Systems an inclusive place to work. 'Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check'
Apr 17, 2024
Full time
Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years. What will I be doing? As a key member of the HR department delivering effective support to our employees across the full employee lifecycle, this role will manage the front end HR payroll process ensuring payroll meet deadlines so employees are paid accurately and on time, whilst remaining legally compliant. You will liaise with the Payroll Team in Finance to provide all required employee reward details, working closely with the Reward Manager. Additionally, this role will take ownership of the key HR elements of the site security requirements, Export Control and Borders and Immigration monitoring. Provide information to, and liaise with, payroll to ensure staff are paid correctly and on time. Provide HR Business Partners with payroll-based information if required to support employee queries or Employee Relations matters. Assist the Compensation & Benefit Coordinators where required with day to day queries Track the status of all new employees to ensure they join with full pre-employment paperwork that is legally compliant and in line with company policy. Maintain the contractor's spreadsheet, ensuring the list and number of contractors is up to date. Conduct exit interviews, ensuring leavers are clear on the exit process and analyse exit data to identify any trends to report to the HRBPs. Ensure compliance with the site security requirements, including DBS and international criminality checks. Provide guidance to the HR team and maintain the register to monitor DBS renewals. Hold the Export Control Coordinator role for HR, review functional processes and procedures which have/or are subject to Export control requirement. Support the HR Director to ensure our sponsorship licence is in place. As the level 1 SMS user, liaise with HRBPs to review and monitor immigration for employees to ensure employees are compliant with immigration legislation. Support Managers with the annual bonus campaign, ensuring all proposals are entered whilst the campaign is open. Prepare the profit share data for employees below Manager level. Identify opportunities for policy & improvements to HR activities Update HR systems to ensure accurate maintenance of HR systems and records. Prepare any reports on employee related data to meet the HR requirements of the C&B Manager or HR Director with the management and development of staff. What we will give you? 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave Annual bonus & Share scheme options Pension scheme (up to 8% match) and life assurance (4x salary) Onsite parking, including EV chargers, subsidised restaurant, bicycle storage and shower/changing facilities Our Benefits Portal offers a number of schemes including: cycle to work, technology & retail savings, access to healthcare & wellbeing services, discounted gym memberships and more! Global and local career progression opportunities and training & development programmes STEM engagement with schools, colleges and universities and Charitable activities for all Social events throughout the year, and access to Dowty Sports and Social clubs Why us? Safran was ranked globally as the world's third best employer in its sector by Forbes magazine in 2021. Our employees are at the heart of our success and we work together towards Four People Fundamentals that underpin life at Safran: We believe in and promote diversity and inclusion as key values across our business We develop our colleagues skills and build opportunities so you can shape our future We create a trustworthy work place to support you, as you dare to act and innovate We encourage collaboration and mutual support for you and your colleague What do you need from me? Essential Previous experience of HR and payroll systems. Excellent communication skills to liaise with multiple internal stakeholders. Proven project management and time-keeping skills. Excellent written and verbal communication alongside strong numeracy skills. Strong IT skills, including HRM systems and Microsoft Office Packages. Strong attention to detail. Excellent organisation skills and ability to manage priorities effectively. Able to work independently and use own initiative within specified guidelines or procedures. Well-developed interpersonal skills and able to deal confidently and appropriately with stakeholders at all levels. Confidential and trustworthy. Advanced Excel skills (formulas, pivot tables, charts, macros, & v look-up). Desirable Experience of operating in an international matrix organisation At least CIPD Level 5 (or equivalent experience) or working towards with a commitment to CPD, keeping up to date with current affairs, industry developments and related matters. Previous experience in a manufacturing environment (or similar) and working with Trade Unions would be an advantage. Experience of being responsible for checking the HR elements of payroll. Qualifications Educated to at least Level 3 (AS/A Level or Level 3 qualification) What's my next step? Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call Diversity & Inclusion We want Safran Landing Systems to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Landing Systems an inclusive place to work. 'Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check'
Do you want to work in heritage? We're looking for a highly motivated individual who is passionate about heritage to join our team. About Historic Houses Historic Houses represents around 1,500 historic houses, castles and gardens in independent ownership across the UK. These are listed buildings or designated gardens, usually Grade I or II or equivalent, and range from world-renowned historic houses such as Blenheim Palace and Highclere Castle to more intimate places such as Traquair in Scotland and Treowen in Wales. Many of our member properties open their doors to visitors for days out, special tours, school visits, weddings and events, or as film locations, with over 26 million visits to Historic Houses member properties each year. Historic Houses was established in 1973 and helps its member properties celebrate the past, secure the future, and speak with one powerful voice through important lobbying, advisory, marketing, and technical work. The Operations Officer is at the heart of the Historic Houses team and acts as the first point of contact at our London office. The role provides membership administrative and operational support to our full member categories through the management of member data, access to our advice services, as well as organising and running educational and social events. The post will also provide support in the establishment of a new archive relating to the foundation and ongoing work of the association. Main Responsibilities: Membership Administration: Act as primary contact for full members (house members, corporate members, associate house members, and Next Generation members) including acting as liaison between house members and our technical advisers. Working to GDPR guidelines to manage and maintain full member data including the processing of new applications and renewals, processing and recording payments, and ensuring all data is accurate and up to date. Developing and maintaining full member content on our website and in the annual Yearbook in coordination with our advisors and sponsors. Administration of the Next Generation group including the development of website content and development promotional and other materials to support recruitment activities. Event Administration: Working with the events team to provide an annual programme of seminars, webinars, and workshops including budget holding and production of promotional and other materials . Updating the website to reflect Historic Houses programme of seminars, webinars, and workshops as well as uploading house member's events promoted through on online events pages. Working with the Chair of the Next Generation group in planning, organising, and running an annual programme of education and social events in partnership with our sponsors. Assisting in the co-ordination and administration of Historic Houses' National Annual General Meeting. Archive Management: Be responsible for the management and maintenance of the association's new archive including its organisation, preservation, and storage. Develop, implement and manage archival policies and procedures. In time, coordinate and facilitate archive access request including the supervision and training of archive interns, students and volunteers. Office Administration: Acting as the first point of contact at our head office by answering telephone and online enquiries, distributing post. Supporting the Director of Finance & Operations, Finance Officer, and Governance Officer in occasional financial administrative tasks, other general duties, and assistance in ad hoc projects across the Historic Houses office, as required. Skills and experience: Essential: Good interpersonal skills, with experience of managing external relationships and dealing with internal and external contacts at all levels. Able to demonstrate strong organisational, prioritisation and multi-tasking skills. Excellent written and oral communication skills, including a demonstrable ability to write clear, concise and accurate documents to suit a range of purposes and audiences. Ability to work as an integral member of a small and dedicated team, and to help out across the team as required. Motivated and passionate - open to change to improve standards and prepared when necessary to work longer hours if required. Strong all-round IT and digital skills including working with website CMS and CRM databases. Preferred: Experience of working in a membership service environment, such as a charity, not-for-profit, association or professional body. Experience of working with archives or museum collections. Experience of copy editing and proof reading. A genuine interest in, and enthusiasm for, heritage and culture. Timescale: Closing date: Sunday 12 May Interviews: Wednesday 22 May Further Information: For an informal discussion about the role, please contact Rufus Mitcheson, Director of Finance & Operations on . To apply: Please send your CV and a covering letter (outlining your suitability for the role with reference to the person specification above) via the button below no later than midnight on Sunday 12 May 2024. Please include contact information for two referees and details of your notice period (if applicable). We look forward to hearing from you.
Apr 17, 2024
Full time
Do you want to work in heritage? We're looking for a highly motivated individual who is passionate about heritage to join our team. About Historic Houses Historic Houses represents around 1,500 historic houses, castles and gardens in independent ownership across the UK. These are listed buildings or designated gardens, usually Grade I or II or equivalent, and range from world-renowned historic houses such as Blenheim Palace and Highclere Castle to more intimate places such as Traquair in Scotland and Treowen in Wales. Many of our member properties open their doors to visitors for days out, special tours, school visits, weddings and events, or as film locations, with over 26 million visits to Historic Houses member properties each year. Historic Houses was established in 1973 and helps its member properties celebrate the past, secure the future, and speak with one powerful voice through important lobbying, advisory, marketing, and technical work. The Operations Officer is at the heart of the Historic Houses team and acts as the first point of contact at our London office. The role provides membership administrative and operational support to our full member categories through the management of member data, access to our advice services, as well as organising and running educational and social events. The post will also provide support in the establishment of a new archive relating to the foundation and ongoing work of the association. Main Responsibilities: Membership Administration: Act as primary contact for full members (house members, corporate members, associate house members, and Next Generation members) including acting as liaison between house members and our technical advisers. Working to GDPR guidelines to manage and maintain full member data including the processing of new applications and renewals, processing and recording payments, and ensuring all data is accurate and up to date. Developing and maintaining full member content on our website and in the annual Yearbook in coordination with our advisors and sponsors. Administration of the Next Generation group including the development of website content and development promotional and other materials to support recruitment activities. Event Administration: Working with the events team to provide an annual programme of seminars, webinars, and workshops including budget holding and production of promotional and other materials . Updating the website to reflect Historic Houses programme of seminars, webinars, and workshops as well as uploading house member's events promoted through on online events pages. Working with the Chair of the Next Generation group in planning, organising, and running an annual programme of education and social events in partnership with our sponsors. Assisting in the co-ordination and administration of Historic Houses' National Annual General Meeting. Archive Management: Be responsible for the management and maintenance of the association's new archive including its organisation, preservation, and storage. Develop, implement and manage archival policies and procedures. In time, coordinate and facilitate archive access request including the supervision and training of archive interns, students and volunteers. Office Administration: Acting as the first point of contact at our head office by answering telephone and online enquiries, distributing post. Supporting the Director of Finance & Operations, Finance Officer, and Governance Officer in occasional financial administrative tasks, other general duties, and assistance in ad hoc projects across the Historic Houses office, as required. Skills and experience: Essential: Good interpersonal skills, with experience of managing external relationships and dealing with internal and external contacts at all levels. Able to demonstrate strong organisational, prioritisation and multi-tasking skills. Excellent written and oral communication skills, including a demonstrable ability to write clear, concise and accurate documents to suit a range of purposes and audiences. Ability to work as an integral member of a small and dedicated team, and to help out across the team as required. Motivated and passionate - open to change to improve standards and prepared when necessary to work longer hours if required. Strong all-round IT and digital skills including working with website CMS and CRM databases. Preferred: Experience of working in a membership service environment, such as a charity, not-for-profit, association or professional body. Experience of working with archives or museum collections. Experience of copy editing and proof reading. A genuine interest in, and enthusiasm for, heritage and culture. Timescale: Closing date: Sunday 12 May Interviews: Wednesday 22 May Further Information: For an informal discussion about the role, please contact Rufus Mitcheson, Director of Finance & Operations on . To apply: Please send your CV and a covering letter (outlining your suitability for the role with reference to the person specification above) via the button below no later than midnight on Sunday 12 May 2024. Please include contact information for two referees and details of your notice period (if applicable). We look forward to hearing from you.
Job Advert GlobalCapital - Head of Account Management GlobalCapital is a leading provider of news, insight and analysis for the primary capital markets community. Our news and data products provide transparency into primary DCM activity and enable trend analysis and the identification of new business opportunities. Our customers span the DCM community, including banks, borrowers, investors, law firms, rating agencies, tech platforms and regulators.We have an impressive domain authority backed by a respected editorial team, tenured brand, deep market access and strong industry relationshipsMeanwhile, our editorial sourcing model facilitates an independent and clear perspective on complex market activity and sentiment through both on and off-record commentary from dealmakers, issuers and investors. Job purpose Managing the day-to-day renewal strategy for GlobalCapitals subscription business, namely driving annually recurring revenues from our subscriptions book through running our renewals and upsell machine. Principal responsibilities• Management of Renewal and Upsell Unit - Account Managers and Customer Success• Development and implementation of renewals process and ensure roll out and held accountable across all renewal team• Ensure renewal processes and notices are logged entirely in Salesforce• Ensure all sales activity i.e. call logs, renewal opps etc. are logged in Salesforce• Consistent use of subscriptions dashboards• Weekly reporting to Head of Sales • Identify renewal opportunities through accreditation and marketing services sponsorship activities• Manage monthly forecasts for renewal revenues• Manage revenue targets through objectives, clear forecasts and agreed processes and systems (including Salesforce), specifically the renewals process, upsell opportunities• Work alongside MD, Head of Sales and HR to recruit and coach sales teams• Oversee creation and maintenance of media kits and rate cards across ARR business• Oversee creation and maintenance of renewal kits and sales aides• Build deep relationships with the DCM community that extend beyond transactional sales and elevate towards Trusted Advisor status Key interfaces• MD of GlobalCapital• Head of Sales - GlobalCapital• Head of Marketing (subscriptions)• Subscriptions marketing executives• AMS marketing• London and New York bureau chiefs• Section editors• Lead finance partners• Director of Ops Knowledge, experience and skills• Bachelor's degree or equivalent, required• Accurate forecasting of revenues• Understanding and interpreting customer insight• Skilled people manager• Highly organized - to work within agreed systems and create one's own - and cool under pressure• Understanding of capital markets and key drivers for our customers• You must be able to keep to deadlines and you should be able to pick things up quickly and to multi-task• A great listener and willing learner • You must have integrity and a passion for accuracy• Ambitious with a real drive to succeed in this role Experience• B2B media and/or capital markets experience desired• Global sales and market intelligence / data experience• Growing ARR on a consistent basis• Developing and launching new products• Sales team management
Apr 16, 2024
Full time
Job Advert GlobalCapital - Head of Account Management GlobalCapital is a leading provider of news, insight and analysis for the primary capital markets community. Our news and data products provide transparency into primary DCM activity and enable trend analysis and the identification of new business opportunities. Our customers span the DCM community, including banks, borrowers, investors, law firms, rating agencies, tech platforms and regulators.We have an impressive domain authority backed by a respected editorial team, tenured brand, deep market access and strong industry relationshipsMeanwhile, our editorial sourcing model facilitates an independent and clear perspective on complex market activity and sentiment through both on and off-record commentary from dealmakers, issuers and investors. Job purpose Managing the day-to-day renewal strategy for GlobalCapitals subscription business, namely driving annually recurring revenues from our subscriptions book through running our renewals and upsell machine. Principal responsibilities• Management of Renewal and Upsell Unit - Account Managers and Customer Success• Development and implementation of renewals process and ensure roll out and held accountable across all renewal team• Ensure renewal processes and notices are logged entirely in Salesforce• Ensure all sales activity i.e. call logs, renewal opps etc. are logged in Salesforce• Consistent use of subscriptions dashboards• Weekly reporting to Head of Sales • Identify renewal opportunities through accreditation and marketing services sponsorship activities• Manage monthly forecasts for renewal revenues• Manage revenue targets through objectives, clear forecasts and agreed processes and systems (including Salesforce), specifically the renewals process, upsell opportunities• Work alongside MD, Head of Sales and HR to recruit and coach sales teams• Oversee creation and maintenance of media kits and rate cards across ARR business• Oversee creation and maintenance of renewal kits and sales aides• Build deep relationships with the DCM community that extend beyond transactional sales and elevate towards Trusted Advisor status Key interfaces• MD of GlobalCapital• Head of Sales - GlobalCapital• Head of Marketing (subscriptions)• Subscriptions marketing executives• AMS marketing• London and New York bureau chiefs• Section editors• Lead finance partners• Director of Ops Knowledge, experience and skills• Bachelor's degree or equivalent, required• Accurate forecasting of revenues• Understanding and interpreting customer insight• Skilled people manager• Highly organized - to work within agreed systems and create one's own - and cool under pressure• Understanding of capital markets and key drivers for our customers• You must be able to keep to deadlines and you should be able to pick things up quickly and to multi-task• A great listener and willing learner • You must have integrity and a passion for accuracy• Ambitious with a real drive to succeed in this role Experience• B2B media and/or capital markets experience desired• Global sales and market intelligence / data experience• Growing ARR on a consistent basis• Developing and launching new products• Sales team management
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Customer Service Advisors provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations. You will be responsible for: Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Produce statements to landlords detailing transactions on account Process requests from landlord/ tenant/branch/LSC Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail Excellent PC and related technology skills Excellent writing skills Good analytical ability Ability to stay calm under pressure and work to tight deadlines Flexible approach to working Basic accounts/bookkeeping background an advantage but not necessary About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00331
Apr 16, 2024
Full time
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Customer Service Advisors provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations. You will be responsible for: Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Produce statements to landlords detailing transactions on account Process requests from landlord/ tenant/branch/LSC Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail Excellent PC and related technology skills Excellent writing skills Good analytical ability Ability to stay calm under pressure and work to tight deadlines Flexible approach to working Basic accounts/bookkeeping background an advantage but not necessary About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00331
Our growing Insurance Broking client are looking to recruit a new Personal Lines Insurance Advisor to join their team. You will be responsible for handling Home and Motor Insurance and will be dealing with all aspects of broking, New Business, MTA's and Renewals for your clients. You will be familiar with and adhere to strict FCA, DPA, TCF and MID regulations and liaise with your Customer via teleph click apply for full job details
Apr 15, 2024
Full time
Our growing Insurance Broking client are looking to recruit a new Personal Lines Insurance Advisor to join their team. You will be responsible for handling Home and Motor Insurance and will be dealing with all aspects of broking, New Business, MTA's and Renewals for your clients. You will be familiar with and adhere to strict FCA, DPA, TCF and MID regulations and liaise with your Customer via teleph click apply for full job details
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is clearly evident by our recent success in being awarded the 'Most Improved Council' at LGC Awards in 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are seeking a Senior Solicitor/Lawyer (Property), to join our Legal Services Team to handle a case load consisting asset management inclusive of licences to assign, underlet and alter, as well as sales and acquisitions and the preparation and negotiation of leases, along with other commercial property transactions, in order to support the wider property team. Undertaking the role of a Senior Lawyer (Property), you will have had experience of working within the specialist area of commercial property and have a detailed knowledge of local government practices within the specialist discipline, and if possible have litigation experience in this field (in particular advising on the termination of leases, evicting tenants, recovering rent arrears and litigating disputed lease renewals). You will also be admitted and be practicing as a Solicitor, Barrister or Fellow of the Institute of Legal Executives (or equivalent), with at least 3 years post qualification experience. The ideal candidate will be excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also prioritise wellbeing and have a flexible approach to work life balance. We know that life doesn't revolve around work. We have a set of family friendly policies to support you that all provide more than the statutory minimum. We offer hybrid working which is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of their ambitious transformation journey. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service (pro rata in the case of part time employees). A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. The salary includes an amount for a market supplement of £8000 per year. This market supplement is reviewed annually. For an informal chat please contact Claire Kitchener on or or Philip Taylor on . 1. Key purpose of job To provide specialist legal advice, representation and assistance to the Council's commercial property and estates functions (with elements of some other areas of local government law, such as highways), in a format and within a timescale which assists them in conducting their business in the most efficient and effective matter. 2. Anticipated outcomes of post The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes excellent customer care within Legal Services. To undertake all legal work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post To undertake case work and provide advice within the specialist areas of law - commercial property and estates (with elements of some other areas of local government law, such as highways). To provide legal advice and services in relation to other areas of local government law, as required by the Team Leader or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as legal advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including freedom of information and data protection. As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children's Services. 4. Budgetary/Financial Responsibilities of the post None. 5. Supervision/Line Management Responsibilities of the post The post-holder is required to provide informal support and supervision to junior members of the team and its Business Support Officers. The post holder may allocate work to Legal Officers and assist the Team Leader in quality assuring the work of these officers. 6. Working environment and conditions of the post The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post The post holder may occasionally be required to handle heavy documentation, e.g., deed parcels. Court bundles and public enquiry files offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External: Contact with service users, other local authorities, partners and external bodies, Government Departments, other professionals (legal and others), courts and tribunals. Contact with members of the public. Internal: Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. The post holder will be responsible for advocating on behalf of the Council generally including, where appropriate, formal advocacy before Courts and Tribunals. 10. Other duties To undertake additional duties as required, commensurate with the level of the job. Other Information All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager . click apply for full job details
Apr 15, 2024
Full time
Torbay is breathtaking, captivating, and welcoming, occupying a prime position on the south coast of Devon. Currently experiencing unprecedented levels of investment and the council's own ambitious transformation programme have given Torbay the opportunity to capitalise on the area's profile and many assets. As a small unitary authority, you'll discover Torbay is a place where you can make things happen quickly. We have real momentum building, fuelled by a shared sense of purpose and ambition - which is clearly evident by our recent success in being awarded the 'Most Improved Council' at LGC Awards in 2023. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people. To complement this journey, we are seeking a Senior Solicitor/Lawyer (Property), to join our Legal Services Team to handle a case load consisting asset management inclusive of licences to assign, underlet and alter, as well as sales and acquisitions and the preparation and negotiation of leases, along with other commercial property transactions, in order to support the wider property team. Undertaking the role of a Senior Lawyer (Property), you will have had experience of working within the specialist area of commercial property and have a detailed knowledge of local government practices within the specialist discipline, and if possible have litigation experience in this field (in particular advising on the termination of leases, evicting tenants, recovering rent arrears and litigating disputed lease renewals). You will also be admitted and be practicing as a Solicitor, Barrister or Fellow of the Institute of Legal Executives (or equivalent), with at least 3 years post qualification experience. The ideal candidate will be excited by a fast-paced and varied caseload, conscientious, professionally curious and a role model to other team members. In return, you will join a supportive and rewarding organisation and team, whereby your talent will be valued and actively developed. At Torbay Council, we know that our biggest strength comes from our people, and we are excited for you to join us. We also prioritise wellbeing and have a flexible approach to work life balance. We know that life doesn't revolve around work. We have a set of family friendly policies to support you that all provide more than the statutory minimum. We offer hybrid working which is managed effectively around the need to attend essential meetings and/or make court appearances in line with the remit of the role. This role offers an exciting opportunity to work for an employer that is in a great period of change and sees legal services as not simply a support function, but an enabler in the pursuit of their ambitious transformation journey. In return we offer: A generous salary (to include market supplement). 26 days annual leave plus bank holidays, increasing with length of service (pro rata in the case of part time employees). A Career Average Re-Valued Earnings (CARE) pension scheme through Peninsula Pensions. Flexible working. Paid professional subscription. Learning and development opportunities. A supportive management and team structure. Family friendly policies. Key skills relocation package. Golden Hello opportunity. A wide range of lifestyle discounts and health and wellbeing benefits. We would welcome applications from suitably qualified and experienced candidates. The salary includes an amount for a market supplement of £8000 per year. This market supplement is reviewed annually. For an informal chat please contact Claire Kitchener on or or Philip Taylor on . 1. Key purpose of job To provide specialist legal advice, representation and assistance to the Council's commercial property and estates functions (with elements of some other areas of local government law, such as highways), in a format and within a timescale which assists them in conducting their business in the most efficient and effective matter. 2. Anticipated outcomes of post The delivery of high quality efficient and effective legal advice and services to the highest standards of professional conduct and ethics, in a way that furthers and promotes excellent customer care within Legal Services. To undertake all legal work as required, with minimal supervision and professional support. 3. List key duties and accountabilities of the post To undertake case work and provide advice within the specialist areas of law - commercial property and estates (with elements of some other areas of local government law, such as highways). To provide legal advice and services in relation to other areas of local government law, as required by the Team Leader or Head of Legal Services. To consider, prepare and conduct (including advocacy) matters in the Magistrates' Court, Crown Court, County Court and High Court and in all other tribunals or hearings of whatever description, on behalf of the Council. To attend quasi-judicial bodies as legal advisor, including Council Committee meetings. To provide training as required to client departments. To be knowledgeable and up to date on the law, practice, and current issues within the specialist areas of law upon which the post holder advises on. To be knowledgeable and up to date on the general law relating to local government, including freedom of information and data protection. As an Employee of Torbay Council all roles are expected to work in a way that ensures vulnerable children and adults are safeguarded and report any safeguarding concerns in accordance with established policies and procedures. The Designated Senior Lead for Safeguarding is the Chief Executive and Director of Children's Services. 4. Budgetary/Financial Responsibilities of the post None. 5. Supervision/Line Management Responsibilities of the post The post-holder is required to provide informal support and supervision to junior members of the team and its Business Support Officers. The post holder may allocate work to Legal Officers and assist the Team Leader in quality assuring the work of these officers. 6. Working environment and conditions of the post The post holder operates in an environment governed by the need to meet deadlines (including those externally imposed) in a context of continually changing priorities and where the work is usually of a complex and/or sensitive nature. The post holder is required to be able to travel to site visits, Court hearings and meetings. The post-holder may occasionally experience verbal abuse and aggression during the course of their duties. Policies are in place to mitigate the frequency and extent to which these will affect the post-holder. 7. Physical demands of the post The post holder may occasionally be required to handle heavy documentation, e.g., deed parcels. Court bundles and public enquiry files offsite with appropriate manual handling equipment provided to enable safe working. 8. Specific resources used by the post The post holder will have access to a laptop computer and other agile working equipment. The post holder is required to ensure the security of confidential and sensitive information when transporting and using files and laptops when homeworking, travelling and working away from the office. 9. Key contacts and relationships External: Contact with service users, other local authorities, partners and external bodies, Government Departments, other professionals (legal and others), courts and tribunals. Contact with members of the public. Internal: Contact with officers at all levels within the Council. Frequent contacts with Senior Officers. Contact with Members on specific case matters, including giving advice on courses of action and their legal risks and ramifications. The post holder will represent the Council and be responsible for influencing and negotiating with others on contentious matters in circumstances where the relationships between contacts and the matters in question will usually be complex and may involve difficult situations requiring tact and sensitivity. The post holder will be responsible for advocating on behalf of the Council generally including, where appropriate, formal advocacy before Courts and Tribunals. 10. Other duties To undertake additional duties as required, commensurate with the level of the job. Other Information All staff must commit to Equal Opportunities and Anti-Discriminatory Practice. The Council operates a Smoke-Free Policy and the post-holder is prohibited from smoking in any of the Council's buildings (including Council owned and Council leased buildings, but excluding designated areas in residential schemes), enclosed spaces within the curtilage of buildings, and Council vehicles. The Council does not permit smoking breaks within work time, however, in services where the flexi-scheme is in operation, employees may take reasonable break times outside of core hours, in accordance with flexi-time arrangements. Employees should follow the flexi-scheme procedure for agreeing time away from their duties in the normal manner with their immediate colleagues and line manager . click apply for full job details
Renewals Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint a Renewals Advisor, to help the team ensure workloads remain balanced and clients receive the excellent service levels they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) along with general customer service duties. The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis once you're up and running on the Handling side. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon renewal rates. About you: You'll ideally have 2+ years' experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Motor Fleet, Employers Liability, Public Liability, Motor Fleet) Other strong sales or customer service experience may also be considered Ideally, you'll be Cert CII Qualified or looking to work towards that qualification Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions For more information please apply online or contact Daniel Hurley.
Apr 15, 2024
Full time
Renewals Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint a Renewals Advisor, to help the team ensure workloads remain balanced and clients receive the excellent service levels they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) along with general customer service duties. The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis once you're up and running on the Handling side. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon renewal rates. About you: You'll ideally have 2+ years' experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Motor Fleet, Employers Liability, Public Liability, Motor Fleet) Other strong sales or customer service experience may also be considered Ideally, you'll be Cert CII Qualified or looking to work towards that qualification Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions For more information please apply online or contact Daniel Hurley.
Are you looking for an exciting and dynamic next step in your legal career? Do you have a passion for real estate and working for a top organization in the industry? Do you have a deep understanding of property litigation directly related to 1954 Act? Realty Income's expansion into Europe is well underway and we need your contribution to build and manage our asset and property management capability. As a Legal Counsel with our company, your role will have four key areas of focus: Supporting Senior Legal Counsel in building an effective and scalable legal function and processes for the management of an ever-growing portfolio. Collaborating with the Portfolio Management team to enhance value. Managing renewals including 1954 Act process and tactics. Contributing to ESG initiatives including energy efficiency and solar projects. As lead attorney on assigned transactions, you will: Collaborate with the Portfolio Management team and external advisors in managing a variety of real estate assets and real estate owning companies, including but not limited to multi-let assets across the United Kingdom and Europe, and development projects, for the Company's rapidly growing European real estate portfolio. Lead on assigned matters and manage all necessary legal services, in combination with outside counsel and third-party service providers. Where necessary, supervise paralegals working on assigned matters from external law firms. Collaborate with the Company's interdisciplinary team of professionals to devise an optimal asset management, value add, energy efficiency and solar initiatives and property litigation approach. Handle wide range of routine-to-complex PM legal matters, e.g., draft/negotiate sale and purchase agreements, lease agreements, agreed lease renewals, opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954, ground leases, confidentiality agreements, exclusivity agreements, consents to sublease, lease assignments, collateral assignments, deeds of surrender, alterations and improvements, landlord waivers/subordinations, license agreements, deeds of easement, rent review memoranda etc. Review and draft third party supplier agreements. Review solar panel installation, energy and income sharing agreements. Attend director meetings and present transactions to the board of directors, coordinate execution of documents, and assist with entity management responsibilities where required. Analyse transactions and structuring on transactions in the UK and other countries as necessary. Review, evaluate and approve information and reports received from external advisors in connection with management transactions. Manage and monitor environmental issues from a legal perspective. Review and analyse environmental reports. Tenant Defaults: Advise the Company on best practice in the event of tenant defaults; Retain and oversee external solicitors as and when necessary. Manage/oversee routine-to-complex litigation and retain/supervise outside legal counsel, including but not limited to opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954. Provide proactive legal advice to the Company's executives. What we need from you: Undergraduate degree. Qualified Solicitor (England & Wales). Minimum of 4 years post-qualification, on-point legal experience in a City law firm or real estate focused investment fund. Substantial experience in commercial real estate transaction law and real estate litigation. Fluent (spoken and written) English; additional European language helpful. Who we are: Realty Income (NYSE: O), an S&P 500 company, is real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of over 15,450 properties (including properties acquired in the Spirit merger in January 2024) in all 50 U.S. states and in seven countries in Europe. We are known as "The Monthly Dividend Company ," and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared646 consecutive monthly dividends and are a member of theS&P 500 Dividend Aristocrats index for having increased our dividend for the last 25 consecutive years. Our company attracts individuals who value integrity, perseverance, and teamwork. If you appreciate working in a professional environment that rewards employees based on merit and values a work-life balance, make sure to apply today!
Apr 14, 2024
Full time
Are you looking for an exciting and dynamic next step in your legal career? Do you have a passion for real estate and working for a top organization in the industry? Do you have a deep understanding of property litigation directly related to 1954 Act? Realty Income's expansion into Europe is well underway and we need your contribution to build and manage our asset and property management capability. As a Legal Counsel with our company, your role will have four key areas of focus: Supporting Senior Legal Counsel in building an effective and scalable legal function and processes for the management of an ever-growing portfolio. Collaborating with the Portfolio Management team to enhance value. Managing renewals including 1954 Act process and tactics. Contributing to ESG initiatives including energy efficiency and solar projects. As lead attorney on assigned transactions, you will: Collaborate with the Portfolio Management team and external advisors in managing a variety of real estate assets and real estate owning companies, including but not limited to multi-let assets across the United Kingdom and Europe, and development projects, for the Company's rapidly growing European real estate portfolio. Lead on assigned matters and manage all necessary legal services, in combination with outside counsel and third-party service providers. Where necessary, supervise paralegals working on assigned matters from external law firms. Collaborate with the Company's interdisciplinary team of professionals to devise an optimal asset management, value add, energy efficiency and solar initiatives and property litigation approach. Handle wide range of routine-to-complex PM legal matters, e.g., draft/negotiate sale and purchase agreements, lease agreements, agreed lease renewals, opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954, ground leases, confidentiality agreements, exclusivity agreements, consents to sublease, lease assignments, collateral assignments, deeds of surrender, alterations and improvements, landlord waivers/subordinations, license agreements, deeds of easement, rent review memoranda etc. Review and draft third party supplier agreements. Review solar panel installation, energy and income sharing agreements. Attend director meetings and present transactions to the board of directors, coordinate execution of documents, and assist with entity management responsibilities where required. Analyse transactions and structuring on transactions in the UK and other countries as necessary. Review, evaluate and approve information and reports received from external advisors in connection with management transactions. Manage and monitor environmental issues from a legal perspective. Review and analyse environmental reports. Tenant Defaults: Advise the Company on best practice in the event of tenant defaults; Retain and oversee external solicitors as and when necessary. Manage/oversee routine-to-complex litigation and retain/supervise outside legal counsel, including but not limited to opposed and unopposed lease renewals with security of tenure under the Landlord and Tenant Act 1954. Provide proactive legal advice to the Company's executives. What we need from you: Undergraduate degree. Qualified Solicitor (England & Wales). Minimum of 4 years post-qualification, on-point legal experience in a City law firm or real estate focused investment fund. Substantial experience in commercial real estate transaction law and real estate litigation. Fluent (spoken and written) English; additional European language helpful. Who we are: Realty Income (NYSE: O), an S&P 500 company, is real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of over 15,450 properties (including properties acquired in the Spirit merger in January 2024) in all 50 U.S. states and in seven countries in Europe. We are known as "The Monthly Dividend Company ," and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared646 consecutive monthly dividends and are a member of theS&P 500 Dividend Aristocrats index for having increased our dividend for the last 25 consecutive years. Our company attracts individuals who value integrity, perseverance, and teamwork. If you appreciate working in a professional environment that rewards employees based on merit and values a work-life balance, make sure to apply today!
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
Apr 14, 2024
Full time
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
An exclusive opportunity to be a Senior Business Support Manager in a brand-new role Your new company An exciting scientific business that is focusing on bringing technology into clinical settings and specifically within the medical imaging space, as well as making it cheaper and more portable. Due to continued growth, the organisation is looking for a Senior Business Support Manager in a brand-new role. Your new role Your new role will report into the CFO and will have oversight of Legal, Financial, Sales and Marketing Administration. You will be involved in a range of tasks including supporting the CFO with the administrative management of external legal advisors, contracts and renewals, drafting and issuing NDAs (pre-drafted template), supporting IP portfolios, event administration, liaising with external providers and supporting the Sales and Marketing functions by maintaining company databases, What you'll need to succeed You will have previously worked at a senior level within administration and are very likely to have worked as a Personal or Executive Assistant or even an Office Manager and will be looking to provide less 1:1 support to individuals and rather more cross-organisational support. You'll be able to prioritise your workload, work to tight deadlines, and always work with high levels of professional ethics and integrity. What you'll get in return You'll receive a salary of between £35,000 - £40,000 alongside a generous benefits package. Remote working options will be considered, and flexible hours are in place. There is parking on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 14, 2024
Full time
An exclusive opportunity to be a Senior Business Support Manager in a brand-new role Your new company An exciting scientific business that is focusing on bringing technology into clinical settings and specifically within the medical imaging space, as well as making it cheaper and more portable. Due to continued growth, the organisation is looking for a Senior Business Support Manager in a brand-new role. Your new role Your new role will report into the CFO and will have oversight of Legal, Financial, Sales and Marketing Administration. You will be involved in a range of tasks including supporting the CFO with the administrative management of external legal advisors, contracts and renewals, drafting and issuing NDAs (pre-drafted template), supporting IP portfolios, event administration, liaising with external providers and supporting the Sales and Marketing functions by maintaining company databases, What you'll need to succeed You will have previously worked at a senior level within administration and are very likely to have worked as a Personal or Executive Assistant or even an Office Manager and will be looking to provide less 1:1 support to individuals and rather more cross-organisational support. You'll be able to prioritise your workload, work to tight deadlines, and always work with high levels of professional ethics and integrity. What you'll get in return You'll receive a salary of between £35,000 - £40,000 alongside a generous benefits package. Remote working options will be considered, and flexible hours are in place. There is parking on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
JOB TITLE: Customer Service Executive LOCATION: Surrey based, On site & Free Parking HOURS: Monday - Friday, 8.30am - 5pm SALARY: 25, 000 - 30,000 per annum DOE Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Our client, a leading financial organisation, is seeking a Customer Service Advisor to join their team. In this role, you will be the first point of contact for our clients, specialising in insurance. You will play a vital role in ensuring their customers receive the best possible service, helping them find the right cover for their needs. To succeed you should posses excellent communication and interpersonal skills customer service as your focus, ability to build rapport and trust with clients. About your new role: Provide expert advice to their customers regarding their accounts Assist clients with getting quotes, renewals, and changes Discover more insurance options and introduce other financial services provided by the Company Handle policy applications and updates quickly and accurately Answer customer questions by phone, email, or in person Solve issues promptly and professionally to keep customers satisfied with the service Keep detailed records and be a positive team player About you: Brilliant communication and people skills that light up interactions Thrive on wowing customers with top-notch service Master at building strong connections and earning client trust Able to use insurance software and confident with IT (training provided) Approach every task with a can-do attitude and a smile Bonus points for holding a valid UK driving license! Next Steps: Please apply today with your up-to-date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 13, 2024
Full time
JOB TITLE: Customer Service Executive LOCATION: Surrey based, On site & Free Parking HOURS: Monday - Friday, 8.30am - 5pm SALARY: 25, 000 - 30,000 per annum DOE Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Our client, a leading financial organisation, is seeking a Customer Service Advisor to join their team. In this role, you will be the first point of contact for our clients, specialising in insurance. You will play a vital role in ensuring their customers receive the best possible service, helping them find the right cover for their needs. To succeed you should posses excellent communication and interpersonal skills customer service as your focus, ability to build rapport and trust with clients. About your new role: Provide expert advice to their customers regarding their accounts Assist clients with getting quotes, renewals, and changes Discover more insurance options and introduce other financial services provided by the Company Handle policy applications and updates quickly and accurately Answer customer questions by phone, email, or in person Solve issues promptly and professionally to keep customers satisfied with the service Keep detailed records and be a positive team player About you: Brilliant communication and people skills that light up interactions Thrive on wowing customers with top-notch service Master at building strong connections and earning client trust Able to use insurance software and confident with IT (training provided) Approach every task with a can-do attitude and a smile Bonus points for holding a valid UK driving license! Next Steps: Please apply today with your up-to-date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Insurance Customer Service Advisor Salary - 25k + Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location : Manchester The role of a Insurance Customer Service Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. The role of a Insurance Customer Service Advisor : Excellent customer service/communication skills Customer service oriented with customer support experience An ability to learn quickly and work in a fast-paced environment Managing insurance renewals Managing the full customer service journey To be outgoing and driven What we offer: What's in it for you? Bonus scheme Commission pay Free on site car parking Performance bonus Fun working environment Requirements 1+ year experience within customer service/renewals Insurance Customer Service (preferred but not essential) This is an amazing opportunity not to be missed Apply ASAP for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 12, 2024
Full time
Insurance Customer Service Advisor Salary - 25k + Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location : Manchester The role of a Insurance Customer Service Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. The role of a Insurance Customer Service Advisor : Excellent customer service/communication skills Customer service oriented with customer support experience An ability to learn quickly and work in a fast-paced environment Managing insurance renewals Managing the full customer service journey To be outgoing and driven What we offer: What's in it for you? Bonus scheme Commission pay Free on site car parking Performance bonus Fun working environment Requirements 1+ year experience within customer service/renewals Insurance Customer Service (preferred but not essential) This is an amazing opportunity not to be missed Apply ASAP for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Personal Lines Insurance Advisor Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines Market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
Apr 12, 2024
Full time
Personal Lines Insurance Advisor Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines Market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
About Operate Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC's unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today. About the team Operate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale. About the Role Operate Digital is seeking a highly skilled and experienced Senior Application Managed Service Pre-Sales Director to join our esteemed team. As a Senior Application Managed Service Pre-Sales Director, you will play a critical role in driving our application managed service solutions and strategy. You will collaborate closely with our sales teams to understand client requirements, design innovative solutions, and demonstrate the value of our application managed services. Your extensive technical expertise, deep understanding of application management, and proven track record in delivering successful solutions will be instrumental in shaping our offerings and driving client success. This role requires exceptional leadership, strategic thinking, and the ability to build strong relationships with key stakeholders. Essential skills and experience Proven experience working as a Senior Application Managed Service Pre-Sales Solutioning professional or in a similar senior-level role within an IT Service Provider or Managed Services Provider. Extensive knowledge and expertise in application management, including application support, maintenance, and enhancement. Strong familiarity with ITIL technology-based environments and a track record of delivering successful application managed service solutions in an ITIL environment. Demonstrated experience in leading and mentoring a team of Application Managed Service Pre-Sales Solutioning professionals, driving their professional growth and ensuring high-quality deliverables. Exceptional communication and presentation skills, with the ability to effectively convey complex technical concepts to diverse audiences, including C-level executives. Strategic thinking and problem-solving abilities, with a proven track record in assessing client needs, developing innovative solutions, and driving business outcomes. Strong leadership skills, with the ability to inspire and motivate teams, build collaborative relationships, and influence key stakeholders. Proven ability to work in a fast-paced, dynamic environment, managing multiple priorities and delivering results within tight deadlines. Willingness to travel as required for client meetings, conferences, and industry events. Role description and responsibilities Lead and develop the Application Managed Service Pre-Sales function, providing guidance and expertise in designing and architecting complex application managed service solutions. Collaborate closely with business development teams to understand client challenges, objectives, and business requirements, and develop tailored application managed service solutions that align with their strategic goals. Drive the design and architecture of scalable, secure, and reliable application managed service solutions, ensuring compliance requirements are met. Develop and present compelling proposals and presentations that effectively communicate the unique value proposition of our application managed services, positioning them as transformative tools for our clients. Collaborate with the business development and finance teams to develop competitive and profitable pricing models for our application managed services. Consider factors such as market demand, service complexity, and value delivered to clients. Define and establish SLAs that clearly outline the performance metrics, response times, and service guarantees for our application managed services. Ensure that the SLAs are realistic, achievable, and aligned with client expectations. Collaborate with the finance team to develop revenue forecasts for our application managed services, considering factors such as client pipeline, contract renewals, and upselling opportunities. Monitor and analyse revenue performance to identify areas for improvement and growth. Act as a trusted advisor to clients, providing expert guidance on application management best practices, industry trends, and emerging technologies. Stay abreast of the latest advancements in application management technologies, methodologies, and industry trends, and leverage this knowledge to continuously enhance our offerings and maintain a competitive edge. If you are a highly accomplished and visionary professional with a passion for application management and a desire to make a significant impact, we invite you to join our team at Operate Digital. As a Senior Application Managed Service Pre-Sales Solutioning expert, you will have the opportunity to shape our application management strategy, drive innovation, and lead the way in delivering transformative solutions to our valued clients.
Apr 12, 2024
Full time
About Operate Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC's unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today. About the team Operate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale. About the Role Operate Digital is seeking a highly skilled and experienced Senior Application Managed Service Pre-Sales Director to join our esteemed team. As a Senior Application Managed Service Pre-Sales Director, you will play a critical role in driving our application managed service solutions and strategy. You will collaborate closely with our sales teams to understand client requirements, design innovative solutions, and demonstrate the value of our application managed services. Your extensive technical expertise, deep understanding of application management, and proven track record in delivering successful solutions will be instrumental in shaping our offerings and driving client success. This role requires exceptional leadership, strategic thinking, and the ability to build strong relationships with key stakeholders. Essential skills and experience Proven experience working as a Senior Application Managed Service Pre-Sales Solutioning professional or in a similar senior-level role within an IT Service Provider or Managed Services Provider. Extensive knowledge and expertise in application management, including application support, maintenance, and enhancement. Strong familiarity with ITIL technology-based environments and a track record of delivering successful application managed service solutions in an ITIL environment. Demonstrated experience in leading and mentoring a team of Application Managed Service Pre-Sales Solutioning professionals, driving their professional growth and ensuring high-quality deliverables. Exceptional communication and presentation skills, with the ability to effectively convey complex technical concepts to diverse audiences, including C-level executives. Strategic thinking and problem-solving abilities, with a proven track record in assessing client needs, developing innovative solutions, and driving business outcomes. Strong leadership skills, with the ability to inspire and motivate teams, build collaborative relationships, and influence key stakeholders. Proven ability to work in a fast-paced, dynamic environment, managing multiple priorities and delivering results within tight deadlines. Willingness to travel as required for client meetings, conferences, and industry events. Role description and responsibilities Lead and develop the Application Managed Service Pre-Sales function, providing guidance and expertise in designing and architecting complex application managed service solutions. Collaborate closely with business development teams to understand client challenges, objectives, and business requirements, and develop tailored application managed service solutions that align with their strategic goals. Drive the design and architecture of scalable, secure, and reliable application managed service solutions, ensuring compliance requirements are met. Develop and present compelling proposals and presentations that effectively communicate the unique value proposition of our application managed services, positioning them as transformative tools for our clients. Collaborate with the business development and finance teams to develop competitive and profitable pricing models for our application managed services. Consider factors such as market demand, service complexity, and value delivered to clients. Define and establish SLAs that clearly outline the performance metrics, response times, and service guarantees for our application managed services. Ensure that the SLAs are realistic, achievable, and aligned with client expectations. Collaborate with the finance team to develop revenue forecasts for our application managed services, considering factors such as client pipeline, contract renewals, and upselling opportunities. Monitor and analyse revenue performance to identify areas for improvement and growth. Act as a trusted advisor to clients, providing expert guidance on application management best practices, industry trends, and emerging technologies. Stay abreast of the latest advancements in application management technologies, methodologies, and industry trends, and leverage this knowledge to continuously enhance our offerings and maintain a competitive edge. If you are a highly accomplished and visionary professional with a passion for application management and a desire to make a significant impact, we invite you to join our team at Operate Digital. As a Senior Application Managed Service Pre-Sales Solutioning expert, you will have the opportunity to shape our application management strategy, drive innovation, and lead the way in delivering transformative solutions to our valued clients.
At Frazer Jones we are excited to be partnering with an award-winning global law firm, who are looking to hire a Reward Analyst to join their small but growing London team, working in their stunning City offices (1-2 days per week). What they are ideally looking for is a Reward Analyst/Advisor with experience of dealing with cash Compensation cycles, Benefits renewals and management, ideally in a click apply for full job details
Apr 12, 2024
Full time
At Frazer Jones we are excited to be partnering with an award-winning global law firm, who are looking to hire a Reward Analyst to join their small but growing London team, working in their stunning City offices (1-2 days per week). What they are ideally looking for is a Reward Analyst/Advisor with experience of dealing with cash Compensation cycles, Benefits renewals and management, ideally in a click apply for full job details
BRAND NEW OPPORTUNITY Are you passionate about providing expert advice and exceptional service to customers? Do you thrive in a supportive and friendly work environment? If so, we have an exciting opportunity for you! Customer Service Advisor Location: Milford, Surrey- Free Parking Full time Office Based 25,000 - 30,000 (based on experience) Benefits: 25 days holiday+ Bank Holidays, Staff Discounts, Pension Scheme, Full training and Development opportunities Study Support & SO MUCH MORE Hours: Monday -Friday 08:30am - 5pm We are excited to be working with this leading insurance company who due to rapid growth are currently seeking an experienced Customer Service Advisor to join their friendly team in surrey. You do not need previous insurance experience for this role, if you have excellent customer service skills and are looking to challenge yourself into a new sector then we want to hear from you! Sounds interesting What will my duties include?: You will be providing expert advice and guidance on motor and personal insurance products Assist clients with obtaining quotes, renewals, and mid-term adjustments Seek additional insurance opportunities and introduce financial services (pension, investments & protection) Process policy applications and amendments efficiently and accurately Answer customer enquiries via phone, email, and in person (if applicable) Resolve any issues promptly and professionally, ensuring customer satisfaction Maintain accurate records and contribute to a positive and efficient team environment Skills/ Experience: Excellent communication and interpersonal skills A strong customer service focus, with a passion for exceeding expectations The ability to build rapport and trust with clients Confidence using computers and insurance software (training provided) A positive and proactive attitude If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (phone number removed). We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 12, 2024
Full time
BRAND NEW OPPORTUNITY Are you passionate about providing expert advice and exceptional service to customers? Do you thrive in a supportive and friendly work environment? If so, we have an exciting opportunity for you! Customer Service Advisor Location: Milford, Surrey- Free Parking Full time Office Based 25,000 - 30,000 (based on experience) Benefits: 25 days holiday+ Bank Holidays, Staff Discounts, Pension Scheme, Full training and Development opportunities Study Support & SO MUCH MORE Hours: Monday -Friday 08:30am - 5pm We are excited to be working with this leading insurance company who due to rapid growth are currently seeking an experienced Customer Service Advisor to join their friendly team in surrey. You do not need previous insurance experience for this role, if you have excellent customer service skills and are looking to challenge yourself into a new sector then we want to hear from you! Sounds interesting What will my duties include?: You will be providing expert advice and guidance on motor and personal insurance products Assist clients with obtaining quotes, renewals, and mid-term adjustments Seek additional insurance opportunities and introduce financial services (pension, investments & protection) Process policy applications and amendments efficiently and accurately Answer customer enquiries via phone, email, and in person (if applicable) Resolve any issues promptly and professionally, ensuring customer satisfaction Maintain accurate records and contribute to a positive and efficient team environment Skills/ Experience: Excellent communication and interpersonal skills A strong customer service focus, with a passion for exceeding expectations The ability to build rapport and trust with clients Confidence using computers and insurance software (training provided) A positive and proactive attitude If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (phone number removed). We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Title: Commercial SME Insurance AdviserLocation: PooleSalary: Negotiable + Benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. The role of the Adviser is an important sales and advisory position and your role will primarily involve selling/offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within a specific company division. As the Adviser you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets. Success in the role will primarily be judged on your achievement of indicators along with adherence to company policies and procedures. As an Adviser you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. Assisted by the Claims team to deliver a high level, quality customer experience you will ultimately be the part of the front line in terms of achieving customer expectation and managing the client relationship throughout the policy year. The day to day: Deal with nominated new & existing business insurance enquiries in a proactive manner Administration of clients insurance requirements on a daily basis in relation to renewals, midterm adjustments and new business enquiries, obtaining quotations and accounting procedures Review the demands and needs of assigned customers and advise on the most appropriate insurances to meet their demands and needs. Produce high quality Broking submission reports and broke risks to the Insurance market demonstrating effective negotiation skills. Ensure high quality client documentation is produced and provide to clients. Liaise with insurers and other third parties regarding client's insurance needs building effective business relationships. Provide technical support to colleagues on request. Maintain effective working relationships with colleagues assisting in achievement of overall company objectives Adhere to FCA regulations and requirements. What's on offer: Comparable and comprehensive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 1+ year general insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies Good customer service and negotiation skills Effective planning, administration and organisational skills Ability to work calmly under pressure Excellent oral and written communication skills with the ability to professionally represent the Company Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues. Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Apr 11, 2024
Full time
Title: Commercial SME Insurance AdviserLocation: PooleSalary: Negotiable + Benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. The role of the Adviser is an important sales and advisory position and your role will primarily involve selling/offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within a specific company division. As the Adviser you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets. Success in the role will primarily be judged on your achievement of indicators along with adherence to company policies and procedures. As an Adviser you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. Assisted by the Claims team to deliver a high level, quality customer experience you will ultimately be the part of the front line in terms of achieving customer expectation and managing the client relationship throughout the policy year. The day to day: Deal with nominated new & existing business insurance enquiries in a proactive manner Administration of clients insurance requirements on a daily basis in relation to renewals, midterm adjustments and new business enquiries, obtaining quotations and accounting procedures Review the demands and needs of assigned customers and advise on the most appropriate insurances to meet their demands and needs. Produce high quality Broking submission reports and broke risks to the Insurance market demonstrating effective negotiation skills. Ensure high quality client documentation is produced and provide to clients. Liaise with insurers and other third parties regarding client's insurance needs building effective business relationships. Provide technical support to colleagues on request. Maintain effective working relationships with colleagues assisting in achievement of overall company objectives Adhere to FCA regulations and requirements. What's on offer: Comparable and comprehensive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 1+ year general insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies Good customer service and negotiation skills Effective planning, administration and organisational skills Ability to work calmly under pressure Excellent oral and written communication skills with the ability to professionally represent the Company Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues. Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Customer Service/Renewals Advisor - Insurance Salary - 25k + Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location : Manchester The role of a Customer Service/Renewals Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. The role of a Customer Service/Renewals Advisor : Excellent customer service/communication skills Customer service oriented with customer support experience An ability to learn quickly and work in a fast-paced environment Managing insurance renewals Managing the full customer service journey To be outgoing and driven What we offer: What's in it for you? Bonus scheme Commission pay Free on site car parking Performance bonus Fun working environment Requirements 1+ year experience within customer service/renewals Insurance Customer Service (preferred but not essential) This is an amazing opportunity not to be missed Apply ASAP for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 11, 2024
Full time
Customer Service/Renewals Advisor - Insurance Salary - 25k + Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location : Manchester The role of a Customer Service/Renewals Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. The role of a Customer Service/Renewals Advisor : Excellent customer service/communication skills Customer service oriented with customer support experience An ability to learn quickly and work in a fast-paced environment Managing insurance renewals Managing the full customer service journey To be outgoing and driven What we offer: What's in it for you? Bonus scheme Commission pay Free on site car parking Performance bonus Fun working environment Requirements 1+ year experience within customer service/renewals Insurance Customer Service (preferred but not essential) This is an amazing opportunity not to be missed Apply ASAP for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Insurance Advisor Location: Bexhill (Hybrid working available if desired) Package: £Negotiable + Benefits Green Insurance have been providing insurance services and advice for business and private clients for over 40 years. With offices throughout Kent and Sussex, we offer a wide range of insurance services for commercial organisations, including specialised trades, and families, homes and valued possessions of private clients. As part of their ongoing commitment to looking after their clients and team we're looking to appoint an Insurance Advisor, working out of our head office in Bexhill. The teammate will help ensure that workloads remain balanced and clients receive the service level they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Proactively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients Hybrid working (2 days in office per week) if desired A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service), flexible benefits access post probation and access to the annual share save scheme. Full support (including funding) for professional qualifications (post probation) About you: You'll have 2+ years' experience within an Account Handling role, ideally covering Commercial Motor Fleet and associated lines (Commercial Combined, Construction and Liability) Ideally, you'll be Cert CII Qualified and be looking to progress within a client focused organisation A well-developed skill set that includes high level Communication (written, verbal, video), Interpersonal, Stakeholder Management, Organisational and IT skills coupled with a keen eye for detail. Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions A full driving licence would be beneficial for future client visits For more information please apply online or contact Daniel Hurley.
Apr 11, 2024
Full time
Insurance Advisor Location: Bexhill (Hybrid working available if desired) Package: £Negotiable + Benefits Green Insurance have been providing insurance services and advice for business and private clients for over 40 years. With offices throughout Kent and Sussex, we offer a wide range of insurance services for commercial organisations, including specialised trades, and families, homes and valued possessions of private clients. As part of their ongoing commitment to looking after their clients and team we're looking to appoint an Insurance Advisor, working out of our head office in Bexhill. The teammate will help ensure that workloads remain balanced and clients receive the service level they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Proactively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients Hybrid working (2 days in office per week) if desired A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service), flexible benefits access post probation and access to the annual share save scheme. Full support (including funding) for professional qualifications (post probation) About you: You'll have 2+ years' experience within an Account Handling role, ideally covering Commercial Motor Fleet and associated lines (Commercial Combined, Construction and Liability) Ideally, you'll be Cert CII Qualified and be looking to progress within a client focused organisation A well-developed skill set that includes high level Communication (written, verbal, video), Interpersonal, Stakeholder Management, Organisational and IT skills coupled with a keen eye for detail. Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions A full driving licence would be beneficial for future client visits For more information please apply online or contact Daniel Hurley.
Service Contracts Advisor Salary up to 24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: Review, amend and renew service contracts including purchase orders System data records administration Prepare new service contracts and/or quotations Promote additional value-added services provided by the company to build customer contract database Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers Provide internal key customer account support where applicable Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process Resolve and close customer complaints applicable to your actions Key Performance Indicators: Service contract database valuation Service contract lead generation, renewals and conversation rates Qualifications & Requirements: Good working knowledge and experience of customer contracts database management (Excel) Customer focus attitude, with a polite and professional manner Strong attention to detail and accuracy Excellent levels of communication at all levels Financial awareness Works well in a team environment IT literacy 5 GCSE's including English and Mathematics
Apr 11, 2024
Full time
Service Contracts Advisor Salary up to 24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: Review, amend and renew service contracts including purchase orders System data records administration Prepare new service contracts and/or quotations Promote additional value-added services provided by the company to build customer contract database Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers Provide internal key customer account support where applicable Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process Resolve and close customer complaints applicable to your actions Key Performance Indicators: Service contract database valuation Service contract lead generation, renewals and conversation rates Qualifications & Requirements: Good working knowledge and experience of customer contracts database management (Excel) Customer focus attitude, with a polite and professional manner Strong attention to detail and accuracy Excellent levels of communication at all levels Financial awareness Works well in a team environment IT literacy 5 GCSE's including English and Mathematics