Are you a finance professional looking for an exciting opportunity to join a high-performing internal finance team? We are seeking an experienced Manager to join the Business Solutions Business Partnering team at PwC on a 12-month Secondment or Fixed-Term Contract basis. About Us: PwC's Business Partnering teams work hand-in-hand with our employees across the business, informing our leaders on the key decisions that drive the business forward, and shape their engagements. We entrust our Business Partnering teams to be proactive and honest, to build relationships and influence, to understand, challenge, and hold a mirror to the business, and to translate the numbers into a business story. Our Finance team has a unique opportunity for an experienced Manager to join the Business Solutions Business Partnering (BSBP) team. BSBP provides decision support services to the central functions, which have a combined cost base of c. £0.7bn. Areas include Real Estate and Facilities Management, Technology, People Function, Risk, Finance and Sales and Marketing. About the Role: The Business Solutions Business Partnering team is strongly aligned to the firmwide PwC strategy of leveraging technology (assets and capability) to make a difference in solving our clients' most important problems and achieving better commercial outcomes. As a Manager, you will report to a Finance Leader (Senior Manager) and have an opportunity to gain commercial insight into firmwide support costs and a shared service business model. The main responsibilities which the candidate can expect to gain experience in, include: Business strategy and planning: Use business insights and detailed analysis to provide support and guidance on P&L management to both the Function and Finance Leads Own and lead a defined part of the business structure, acting as the first point of contact for the component parts of that business Provide ad hoc support to the Finance Leader by sourcing and providing quality analysis of information Provide depth of insight to the relevant Function Leadership team, enabling key strategic decision making Ownership of cost analysis and forecasting Provide additional insight to the key Management Information (MI) in existence, as well as supporting the development of new MI by understanding the business needs Demonstrate an understanding of the business issues and apply market, industry, and firm knowledge Provide performance improvement advice to the business, offering commercial insight Budgeting and forecasting: Work with both the Function and Finance Leaders in preparing budgets, plans, and forecasts Deliver forward-looking and insight-driven reporting for the business, providing forward-looking commentary to help plan, prepare, and manage future performance Performance management and commercial oriented solutions: Provide interpretation of the monthly financial results and commentary to the Finance Leader/Business Area leadership Monitor areas of financial performance against Key Performance Indicators (KPIs), escalating issues where management action is required, with supporting analysis Financial control and compliance: Provide relevant Financial Control expertise to ensure accounting standards are achieved throughout the business area Provide local financial risk knowledge and support the Financial Control Lead with complex queries that require local business insight Support the quarter and year-end audit deliverable processes About You: As a Manager within the Business Partnering Team, you will be the team's first port of call for general Finance and business decision support. You will closely collaborate with the Finance Leader and the rest of the Finance team. Additionally, you will have an opportunity to build working relationships with other Business Partnering teams, the Finance Directors, business leaders, and PwC's Centres of Excellence. Essential skills: A relevant finance qualification such as CA, ACA, CIMA, or ACCA Commercially minded with a deep business understanding Able to demonstrate the application of accounting standards Strong analytical and problem-solving skills with good attention to detail Action-oriented and a self-starter Focused on continuous improvement in all areas of work A strong relationship builder who builds trust with key stakeholders Strong written and verbal communication skills Intermediate to advanced Excel skills Technology-enabled mindset and able to identify and drive change through technology adoption A good working knowledge of Alteryx and/or PowerBI would be an advantage If you are a talented finance professional with a passion for driving business performance and supporting growth, we want to hear from you. Join our collaborative and innovative team and be part of a company that values your expertise and supports your professional development.
Mar 29, 2024
Full time
Are you a finance professional looking for an exciting opportunity to join a high-performing internal finance team? We are seeking an experienced Manager to join the Business Solutions Business Partnering team at PwC on a 12-month Secondment or Fixed-Term Contract basis. About Us: PwC's Business Partnering teams work hand-in-hand with our employees across the business, informing our leaders on the key decisions that drive the business forward, and shape their engagements. We entrust our Business Partnering teams to be proactive and honest, to build relationships and influence, to understand, challenge, and hold a mirror to the business, and to translate the numbers into a business story. Our Finance team has a unique opportunity for an experienced Manager to join the Business Solutions Business Partnering (BSBP) team. BSBP provides decision support services to the central functions, which have a combined cost base of c. £0.7bn. Areas include Real Estate and Facilities Management, Technology, People Function, Risk, Finance and Sales and Marketing. About the Role: The Business Solutions Business Partnering team is strongly aligned to the firmwide PwC strategy of leveraging technology (assets and capability) to make a difference in solving our clients' most important problems and achieving better commercial outcomes. As a Manager, you will report to a Finance Leader (Senior Manager) and have an opportunity to gain commercial insight into firmwide support costs and a shared service business model. The main responsibilities which the candidate can expect to gain experience in, include: Business strategy and planning: Use business insights and detailed analysis to provide support and guidance on P&L management to both the Function and Finance Leads Own and lead a defined part of the business structure, acting as the first point of contact for the component parts of that business Provide ad hoc support to the Finance Leader by sourcing and providing quality analysis of information Provide depth of insight to the relevant Function Leadership team, enabling key strategic decision making Ownership of cost analysis and forecasting Provide additional insight to the key Management Information (MI) in existence, as well as supporting the development of new MI by understanding the business needs Demonstrate an understanding of the business issues and apply market, industry, and firm knowledge Provide performance improvement advice to the business, offering commercial insight Budgeting and forecasting: Work with both the Function and Finance Leaders in preparing budgets, plans, and forecasts Deliver forward-looking and insight-driven reporting for the business, providing forward-looking commentary to help plan, prepare, and manage future performance Performance management and commercial oriented solutions: Provide interpretation of the monthly financial results and commentary to the Finance Leader/Business Area leadership Monitor areas of financial performance against Key Performance Indicators (KPIs), escalating issues where management action is required, with supporting analysis Financial control and compliance: Provide relevant Financial Control expertise to ensure accounting standards are achieved throughout the business area Provide local financial risk knowledge and support the Financial Control Lead with complex queries that require local business insight Support the quarter and year-end audit deliverable processes About You: As a Manager within the Business Partnering Team, you will be the team's first port of call for general Finance and business decision support. You will closely collaborate with the Finance Leader and the rest of the Finance team. Additionally, you will have an opportunity to build working relationships with other Business Partnering teams, the Finance Directors, business leaders, and PwC's Centres of Excellence. Essential skills: A relevant finance qualification such as CA, ACA, CIMA, or ACCA Commercially minded with a deep business understanding Able to demonstrate the application of accounting standards Strong analytical and problem-solving skills with good attention to detail Action-oriented and a self-starter Focused on continuous improvement in all areas of work A strong relationship builder who builds trust with key stakeholders Strong written and verbal communication skills Intermediate to advanced Excel skills Technology-enabled mindset and able to identify and drive change through technology adoption A good working knowledge of Alteryx and/or PowerBI would be an advantage If you are a talented finance professional with a passion for driving business performance and supporting growth, we want to hear from you. Join our collaborative and innovative team and be part of a company that values your expertise and supports your professional development.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Essex & Herts Air Ambulance
Stevenage, Hertfordshire
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Mar 28, 2024
Full time
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Adult Social Care Assurance Lead Job Ref: OCC615723 Salary range: £47,420 - £50,512 per annum Work location: County Hall, Oxford city centre. A combination of remote and office-based working is expected Hours per week: 37 Contract type: Permanent Vetting requirements: This role is subject to a Criminal Records Check Closing date: Monday 15 April 2024. Interview date: Tuesday 30 April 2024. Do you want to help us radically change the way we deliver social care? About us Join Oxfordshire County Council on an exciting journey towards Delivering the Future Together , our ambitious transformation programme which is enabling us to be an employer, partner, and place shaper of choice. We're seeking the right people who can help us get there while embracing our value of 'daring to do it differently' oxfordshire.gov.uk , as we continue to strive to do better. In Adult Services, this means we're daring to do adult social care differently by supporting Oxfordshire's residents to stay fit, healthy and independent in their communities for as long as possible through a strength's-based approach. Working with local NHS services, care providers and community and voluntary groups, we make the most of what each of our strengths are, pulling in the same direction, and united by one shared vision. This means we keep the people we support at the heart of all that we do. And that works. By listening to people and building on the positives in their lives, we can work collaboratively to help them live the lives they want with the right support around them. It is something we call the Oxfordshire Way jobs.oxfordshire.gov.uk and we can't do it alone - our proactive, positive approach to social care gives everyone the opportunity to make a bigger difference. If we're doing a good job, we don't stand still - we're ambitious and we're always striving to do better; it's in our DNA. About the role and team We're transforming the way we support our communities to get the best outcomes possible for each and every person we work with. Our Strategy and Innovation Team sits at the heart of our adult social care change programmes, with specialist focus on project management, workforce development and strategy. CQC assurance for local authorities cqc.org.uk was reintroduced in 2023. Our Assurance Lead will work alongside a wide range of operational and commissioning colleagues, including our Deputy Director of Adult Social Care, Principal Social Worker, Principal Occupational Therapist, Co-production Team and Commissioning Leads. The Assurance Lead role will: Be the subject-matter expert on CQC Assurance for local authorities, ensuring we have a thorough understanding of the emerging approach taken by our regulator, briefing colleagues about developments in workshops and webinars. Lead the ongoing development of improvement plans, liaising with colleagues to monitor progress, refreshing our approach as required. Utilise excellent report writing skills to update our Self Assessment narrative and provide regular written updates to senior leaders, escalating issues as needed. Liaise with colleagues across the service to develop our evidence library, acting as a "critical friend" and quality assuring documentation provided. Ensure the voice of people we support is heard and brought to the fore, as an essential part of quality assurance and improvement. Candidates with transferrable skills and experience are warmly encouraged to apply. We are committed to supporting ongoing professional training and development, so that you can grow and progress your career with us. We continue to be a financially stable local authority and our investment in Adult Services means we have some ambitious plans to transform and improve the way we do things; it's a really exciting time to join us! About you You are Driven to do it differently to find creative solutions in collaboration with others. Willing to take responsibility, you are a self-leader who has the passion to improve the way we work. Kind and caring, with an understanding of and respect for individuals' qualities, abilities and diverse backgrounds. Advocating for equality and integrity in all you do with a commitment to human rights and social justice. Always learning, to continuously develop your skills and knowledge, with curiosity and an open-minded approach to your work. Rewards and benefits Up to 33 day's holiday p.a. plus bank holidays - Option to 'buy' additional days. Culture of flexible working. Membership of the Local Government contributory pension scheme, employer's contribution of up to 19.9%. Employee Assistance Programme including access to health and wellbeing support. Regular monthly formal and informal support. Great learning and development opportunities to support your ongoing development. Local and national discounts for shopping and travel. Learn more here: Our benefits Jobs (oxfordshire.gov.uk) Would you like to know more? Please click here to view the Job Description and Selection Criteria For an informal discussion about the role, please contact Alison Enever: How to apply To apply, simply send us your CV by an email or please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. Please ensure you attach a cover letter (1x A4 page maximum) and CV to your application form. Make sure you read the Job description first! It's that simple and quick! If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form . To apply, please visit our website via the button below.
Mar 28, 2024
Full time
Adult Social Care Assurance Lead Job Ref: OCC615723 Salary range: £47,420 - £50,512 per annum Work location: County Hall, Oxford city centre. A combination of remote and office-based working is expected Hours per week: 37 Contract type: Permanent Vetting requirements: This role is subject to a Criminal Records Check Closing date: Monday 15 April 2024. Interview date: Tuesday 30 April 2024. Do you want to help us radically change the way we deliver social care? About us Join Oxfordshire County Council on an exciting journey towards Delivering the Future Together , our ambitious transformation programme which is enabling us to be an employer, partner, and place shaper of choice. We're seeking the right people who can help us get there while embracing our value of 'daring to do it differently' oxfordshire.gov.uk , as we continue to strive to do better. In Adult Services, this means we're daring to do adult social care differently by supporting Oxfordshire's residents to stay fit, healthy and independent in their communities for as long as possible through a strength's-based approach. Working with local NHS services, care providers and community and voluntary groups, we make the most of what each of our strengths are, pulling in the same direction, and united by one shared vision. This means we keep the people we support at the heart of all that we do. And that works. By listening to people and building on the positives in their lives, we can work collaboratively to help them live the lives they want with the right support around them. It is something we call the Oxfordshire Way jobs.oxfordshire.gov.uk and we can't do it alone - our proactive, positive approach to social care gives everyone the opportunity to make a bigger difference. If we're doing a good job, we don't stand still - we're ambitious and we're always striving to do better; it's in our DNA. About the role and team We're transforming the way we support our communities to get the best outcomes possible for each and every person we work with. Our Strategy and Innovation Team sits at the heart of our adult social care change programmes, with specialist focus on project management, workforce development and strategy. CQC assurance for local authorities cqc.org.uk was reintroduced in 2023. Our Assurance Lead will work alongside a wide range of operational and commissioning colleagues, including our Deputy Director of Adult Social Care, Principal Social Worker, Principal Occupational Therapist, Co-production Team and Commissioning Leads. The Assurance Lead role will: Be the subject-matter expert on CQC Assurance for local authorities, ensuring we have a thorough understanding of the emerging approach taken by our regulator, briefing colleagues about developments in workshops and webinars. Lead the ongoing development of improvement plans, liaising with colleagues to monitor progress, refreshing our approach as required. Utilise excellent report writing skills to update our Self Assessment narrative and provide regular written updates to senior leaders, escalating issues as needed. Liaise with colleagues across the service to develop our evidence library, acting as a "critical friend" and quality assuring documentation provided. Ensure the voice of people we support is heard and brought to the fore, as an essential part of quality assurance and improvement. Candidates with transferrable skills and experience are warmly encouraged to apply. We are committed to supporting ongoing professional training and development, so that you can grow and progress your career with us. We continue to be a financially stable local authority and our investment in Adult Services means we have some ambitious plans to transform and improve the way we do things; it's a really exciting time to join us! About you You are Driven to do it differently to find creative solutions in collaboration with others. Willing to take responsibility, you are a self-leader who has the passion to improve the way we work. Kind and caring, with an understanding of and respect for individuals' qualities, abilities and diverse backgrounds. Advocating for equality and integrity in all you do with a commitment to human rights and social justice. Always learning, to continuously develop your skills and knowledge, with curiosity and an open-minded approach to your work. Rewards and benefits Up to 33 day's holiday p.a. plus bank holidays - Option to 'buy' additional days. Culture of flexible working. Membership of the Local Government contributory pension scheme, employer's contribution of up to 19.9%. Employee Assistance Programme including access to health and wellbeing support. Regular monthly formal and informal support. Great learning and development opportunities to support your ongoing development. Local and national discounts for shopping and travel. Learn more here: Our benefits Jobs (oxfordshire.gov.uk) Would you like to know more? Please click here to view the Job Description and Selection Criteria For an informal discussion about the role, please contact Alison Enever: How to apply To apply, simply send us your CV by an email or please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. Please ensure you attach a cover letter (1x A4 page maximum) and CV to your application form. Make sure you read the Job description first! It's that simple and quick! If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form . To apply, please visit our website via the button below.
Position type: Permanent Job reference: 343884 No. Vacancies: 3 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £55,031 - £75,000 Closing date: 01 April 2024 at 23:55 Job title : Water Infrastructure Development and Delivery Lead The Role and The Team We are seeking 3x Infrastructure Development and Delivery Leads to join our growing Major Projects Team and lead on some of the exciting projects we work on and accompanying policy issues. The team, part of the Major Markets and Projects directorate, has a wide remit, working with the industry with projects ranging between several hundred million pounds to several billion pounds, to ensure companies are developing and delivering them in a timely and efficient manner to ensure customers and the environment are protected. These projects are vital to meeting current and future customers' needs, and the whole team has a direct impact on ensuring companies are delivering for customers. This is a unique and exciting, once in a career, opportunity for someone with experience of infrastructure projects or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. This is a chance to create a lasting impact for customers across England and Wales for generations to come and create a legacy. To hear more about this directly from our amazing Major Projects Team, please access the link here - Major Projects careers - YouTube. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading on programmes, workstreams or projects. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales, primarily through competitive delivery models such as Ofwat's Direct Procurement for Customers ("DPC") model or the Specified Infrastructure Projects Regulations ("SIPR") as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve bringing together different advisory services to identify opportunities, developing, and maintaining strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of professional backgrounds and is likely to have experience in regulatory policy, delivery of major infrastructure projects or project finance gained from working in Government, regulators, utilities or the contracting sector. You will have a broad understanding of utilities in the UK, with a special interest in the development and delivery of major infrastructure capital projects. If this sounds like the opportunity for you, why not join Live Q&A, taking place on Tuesday 19 March 2024 at 12.00 pm. Don't miss out on the opportunity, sign up here today. Why join us? We are forward-thinking, creative, innovative and ambitious. We constantly push the boundaries and embrace new ways of working. We know our people do their best work when given freedom over where, when, and how they work. Which is why we trust them to do exactly that. With us, your work matters, your voice is heard, and your impact is felt. Ours is a culture of trust, flexibility, autonomy, collaboration, and innovation. We all want positive change for water customers, the environment, and the future of water. You will also benefit from: Excellent employer pension contributions, for this role ranging from £15,353 to £20,925. 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service), plus bank holidays Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership Flexible working arrangements that suit your lifestyle Fees paid for membership of relevant professional bodies Up to 3 volunteering days per year Generous shared parental leave and pay Enhanced sick pay Free eye tests and contribution to lenses/spectacles for VDU users Regular development opportunities Health and wellbeing initiatives Season ticket loan for home-to-office travel Cycle-to-work scheme Person specification To be successful in this role you will need the below essential attributes, experience, skills, and knowledge. Experience, skills and knowledge • Knowledge and experience of managing or working with large infrastructure projects, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. • Experience of the private financing of public or regulated infrastructure. • Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. • Ability to effectively plan, prioritise and deliver programmes of work and/or projects, both directly and by managing multi-disciplinary teams. • Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. • Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. Attributes • Building Trust • Making Relationships Count • Adaptable thinker • Creates Clarity • Delivers Outcomes To read more about the role and selection process, please follow the link to apply. Applications Deadline: 23.55 on 01 April 2024
Mar 28, 2024
Full time
Position type: Permanent Job reference: 343884 No. Vacancies: 3 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £55,031 - £75,000 Closing date: 01 April 2024 at 23:55 Job title : Water Infrastructure Development and Delivery Lead The Role and The Team We are seeking 3x Infrastructure Development and Delivery Leads to join our growing Major Projects Team and lead on some of the exciting projects we work on and accompanying policy issues. The team, part of the Major Markets and Projects directorate, has a wide remit, working with the industry with projects ranging between several hundred million pounds to several billion pounds, to ensure companies are developing and delivering them in a timely and efficient manner to ensure customers and the environment are protected. These projects are vital to meeting current and future customers' needs, and the whole team has a direct impact on ensuring companies are delivering for customers. This is a unique and exciting, once in a career, opportunity for someone with experience of infrastructure projects or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. This is a chance to create a lasting impact for customers across England and Wales for generations to come and create a legacy. To hear more about this directly from our amazing Major Projects Team, please access the link here - Major Projects careers - YouTube. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading on programmes, workstreams or projects. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales, primarily through competitive delivery models such as Ofwat's Direct Procurement for Customers ("DPC") model or the Specified Infrastructure Projects Regulations ("SIPR") as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve bringing together different advisory services to identify opportunities, developing, and maintaining strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of professional backgrounds and is likely to have experience in regulatory policy, delivery of major infrastructure projects or project finance gained from working in Government, regulators, utilities or the contracting sector. You will have a broad understanding of utilities in the UK, with a special interest in the development and delivery of major infrastructure capital projects. If this sounds like the opportunity for you, why not join Live Q&A, taking place on Tuesday 19 March 2024 at 12.00 pm. Don't miss out on the opportunity, sign up here today. Why join us? We are forward-thinking, creative, innovative and ambitious. We constantly push the boundaries and embrace new ways of working. We know our people do their best work when given freedom over where, when, and how they work. Which is why we trust them to do exactly that. With us, your work matters, your voice is heard, and your impact is felt. Ours is a culture of trust, flexibility, autonomy, collaboration, and innovation. We all want positive change for water customers, the environment, and the future of water. You will also benefit from: Excellent employer pension contributions, for this role ranging from £15,353 to £20,925. 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service), plus bank holidays Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership Flexible working arrangements that suit your lifestyle Fees paid for membership of relevant professional bodies Up to 3 volunteering days per year Generous shared parental leave and pay Enhanced sick pay Free eye tests and contribution to lenses/spectacles for VDU users Regular development opportunities Health and wellbeing initiatives Season ticket loan for home-to-office travel Cycle-to-work scheme Person specification To be successful in this role you will need the below essential attributes, experience, skills, and knowledge. Experience, skills and knowledge • Knowledge and experience of managing or working with large infrastructure projects, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. • Experience of the private financing of public or regulated infrastructure. • Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. • Ability to effectively plan, prioritise and deliver programmes of work and/or projects, both directly and by managing multi-disciplinary teams. • Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. • Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. Attributes • Building Trust • Making Relationships Count • Adaptable thinker • Creates Clarity • Delivers Outcomes To read more about the role and selection process, please follow the link to apply. Applications Deadline: 23.55 on 01 April 2024
Position type: Permanent Job reference: 343882 No. Vacancies: 3 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £36,918 - £50,000 Closing date: 01 April 2024 at 23:55 Job title: Water Infrastructure Analyst The Role and The Team We are seeking 3x Infrastructure Analysts to join our growing Major Projects Team and have a real input into some of the exciting projects we work on and accompanying policy issues. The team, part of the Major Markets and Projects directorate, has a wide remit, working with the industry with projects ranging between several hundred million pounds to several billion pounds, to ensure companies are developing and delivering them in a timely and efficient manner to ensure customers and the environment are protected. These projects are vital to meeting current and future customers' needs, and the whole team has a direct impact on ensuring companies are delivering for customers. This is a unique and exciting, once in a career, opportunity for someone with experience of infrastructure projects or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. This is a chance to create a lasting impact for customers across England and Wales for generations to come and create a legacy. To hear more about this directly from our amazing Major Projects Team, please access the link here - Major Projects careers - YouTube . You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading small workstreams or projects. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales, primarily through competitive delivery models such as Ofwat's Direct Procurement for Customers ("DPC") model or the Specified Infrastructure Projects Regulations ("SIPR") as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The successful candidate may come from a variety of professional backgrounds and is likely to have experience in regulatory policy, delivery of major infrastructure projects or project finance gained from working in Government, regulators, utilities or the contracting sector. You will have a broad understanding of utilities in the UK, with a special interest in the development and delivery of major infrastructure capital projects. If this sounds like the opportunity for you, why not join Live Q&A, taking place on Tuesday 19 March 2024 at 12.00 pm. Don't miss out on the opportunity, sign up here today. Why join us? We are forward-thinking, creative, innovative and ambitious. We constantly push the boundaries and embrace new ways of working. We know our people do their best work when given freedom over where, when, and how they work. Which is why we trust them to do exactly that. With us, your work matters, your voice is heard, and your impact is felt. Ours is a culture of trust, flexibility, autonomy, collaboration, and innovation. We all want positive change for water customers, the environment, and the future of water. You will also benefit from: Excellent employer pension contributions, for this role ranging from £10,004 to £13,550. 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service), plus bank holidays Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership Flexible working arrangements that suit your lifestyle Fees paid for membership of relevant professional bodies Up to 3 volunteering days per year Generous shared parental leave and pay Enhanced sick pay Free eye tests and contribution to lenses/spectacles for VDU users Regular development opportunities Health and wellbeing initiatives Season ticket loan for home-to-office travel Cycle-to-work scheme Person specification To be successful in this role you will need the below essential attributes, experience, skills, and knowledge. Experience, skills and knowledge • Knowledge and experience of working on large infrastructure projects, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. • Experience and/or knowledge of the private financing of public or regulated infrastructure. • Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. • Ability to effectively plan, prioritise and deliver projects, while working as part of a multidisciplinary team. • Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. • Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. Attributes • Building Trust • Making Relationships Count • Adaptable thinker • Creates Clarity • Delivers Outcomes To read more about the role and selection process, please follow the link to apply. Applications Deadline: 23.55 on 01 April 2024
Mar 28, 2024
Full time
Position type: Permanent Job reference: 343882 No. Vacancies: 3 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £36,918 - £50,000 Closing date: 01 April 2024 at 23:55 Job title: Water Infrastructure Analyst The Role and The Team We are seeking 3x Infrastructure Analysts to join our growing Major Projects Team and have a real input into some of the exciting projects we work on and accompanying policy issues. The team, part of the Major Markets and Projects directorate, has a wide remit, working with the industry with projects ranging between several hundred million pounds to several billion pounds, to ensure companies are developing and delivering them in a timely and efficient manner to ensure customers and the environment are protected. These projects are vital to meeting current and future customers' needs, and the whole team has a direct impact on ensuring companies are delivering for customers. This is a unique and exciting, once in a career, opportunity for someone with experience of infrastructure projects or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. This is a chance to create a lasting impact for customers across England and Wales for generations to come and create a legacy. To hear more about this directly from our amazing Major Projects Team, please access the link here - Major Projects careers - YouTube . You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading small workstreams or projects. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales, primarily through competitive delivery models such as Ofwat's Direct Procurement for Customers ("DPC") model or the Specified Infrastructure Projects Regulations ("SIPR") as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The successful candidate may come from a variety of professional backgrounds and is likely to have experience in regulatory policy, delivery of major infrastructure projects or project finance gained from working in Government, regulators, utilities or the contracting sector. You will have a broad understanding of utilities in the UK, with a special interest in the development and delivery of major infrastructure capital projects. If this sounds like the opportunity for you, why not join Live Q&A, taking place on Tuesday 19 March 2024 at 12.00 pm. Don't miss out on the opportunity, sign up here today. Why join us? We are forward-thinking, creative, innovative and ambitious. We constantly push the boundaries and embrace new ways of working. We know our people do their best work when given freedom over where, when, and how they work. Which is why we trust them to do exactly that. With us, your work matters, your voice is heard, and your impact is felt. Ours is a culture of trust, flexibility, autonomy, collaboration, and innovation. We all want positive change for water customers, the environment, and the future of water. You will also benefit from: Excellent employer pension contributions, for this role ranging from £10,004 to £13,550. 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service), plus bank holidays Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership Flexible working arrangements that suit your lifestyle Fees paid for membership of relevant professional bodies Up to 3 volunteering days per year Generous shared parental leave and pay Enhanced sick pay Free eye tests and contribution to lenses/spectacles for VDU users Regular development opportunities Health and wellbeing initiatives Season ticket loan for home-to-office travel Cycle-to-work scheme Person specification To be successful in this role you will need the below essential attributes, experience, skills, and knowledge. Experience, skills and knowledge • Knowledge and experience of working on large infrastructure projects, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. • Experience and/or knowledge of the private financing of public or regulated infrastructure. • Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. • Ability to effectively plan, prioritise and deliver projects, while working as part of a multidisciplinary team. • Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. • Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. Attributes • Building Trust • Making Relationships Count • Adaptable thinker • Creates Clarity • Delivers Outcomes To read more about the role and selection process, please follow the link to apply. Applications Deadline: 23.55 on 01 April 2024
Office Manager / Facility and Community Manager £32,000 pro rata Bristol Part Time 3 days a week, Permanent Are you looking for a new role that gives you lots of variety, the ability to make a real difference and be at the centre of a thriving community of small businesses in Bristol? If so then we are looking for a Facility and Community Manager to join our team. We run a shared workspace of 50+ separate light industrial units in central Bristol. Not just a workplace, we offer a vibrant and fun business community! The Role: This role focuses on ensuring smooth operations, maintenance, and community building within our innovation centre. Working closely with the director, you will play a key role in creating a safe, prosperous, and friendly environment. Overseeing the tenants on the site, marketing vacancy spaces and ensuring the building is maintained, safe and presentable at all times. The role is generally 3 days per week the successful candidate may be required to respond to queries or urgent issues outside of these hours. The role may expand to full time in the coming years. Personal Attributes We are looking for a heart-led individual to engage with all aspects of the site and community and make it their own project. We are looking for someone that competently completes the core activities but is also proactive in finding ways to improve and develop the site and bring the community together. Benefits Opportunity to innovate and develop a site and community using your own creativity and resources Some flexibility in working hours Training in a variety of areas for core operations Sick pay entitlement Special holistic wellness sessions and meetings to enhance personal development and growth You ll also receive 28 days + bank holidays pro rata. A paid day off on your birthday Core Responsibilities: Manage Tenants On-site presence during business hours to maintain a safe, clean, and fully operational facility Ensure provision of essential services to the site - including utilities and other necessary amenities Build relationships with all site occupants, fostering a sense of community through events and gatherings Support occupants with some of their business needs within certain boundaries Manage the Property Coordinate and manage contractors, cleaners, and other service providers Propose and implement site improvement initiatives for the community Reduce site costs, whilst maintaining quality Personal maintenance of garden area and ensuring the site looks clean and safe Market the Property Market vacant units, conduct viewings, and facilitate the transfer process Manage and assess rental fees Community Development Connect with the community Conflict resolution Generate management lead activities to bring people together
Mar 28, 2024
Full time
Office Manager / Facility and Community Manager £32,000 pro rata Bristol Part Time 3 days a week, Permanent Are you looking for a new role that gives you lots of variety, the ability to make a real difference and be at the centre of a thriving community of small businesses in Bristol? If so then we are looking for a Facility and Community Manager to join our team. We run a shared workspace of 50+ separate light industrial units in central Bristol. Not just a workplace, we offer a vibrant and fun business community! The Role: This role focuses on ensuring smooth operations, maintenance, and community building within our innovation centre. Working closely with the director, you will play a key role in creating a safe, prosperous, and friendly environment. Overseeing the tenants on the site, marketing vacancy spaces and ensuring the building is maintained, safe and presentable at all times. The role is generally 3 days per week the successful candidate may be required to respond to queries or urgent issues outside of these hours. The role may expand to full time in the coming years. Personal Attributes We are looking for a heart-led individual to engage with all aspects of the site and community and make it their own project. We are looking for someone that competently completes the core activities but is also proactive in finding ways to improve and develop the site and bring the community together. Benefits Opportunity to innovate and develop a site and community using your own creativity and resources Some flexibility in working hours Training in a variety of areas for core operations Sick pay entitlement Special holistic wellness sessions and meetings to enhance personal development and growth You ll also receive 28 days + bank holidays pro rata. A paid day off on your birthday Core Responsibilities: Manage Tenants On-site presence during business hours to maintain a safe, clean, and fully operational facility Ensure provision of essential services to the site - including utilities and other necessary amenities Build relationships with all site occupants, fostering a sense of community through events and gatherings Support occupants with some of their business needs within certain boundaries Manage the Property Coordinate and manage contractors, cleaners, and other service providers Propose and implement site improvement initiatives for the community Reduce site costs, whilst maintaining quality Personal maintenance of garden area and ensuring the site looks clean and safe Market the Property Market vacant units, conduct viewings, and facilitate the transfer process Manage and assess rental fees Community Development Connect with the community Conflict resolution Generate management lead activities to bring people together
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 27, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Health Case Management Limited
Saffron Walden, Essex
Clinical Operations Director Location: Saffron Walden, Essex Status: Full-time, permanent Salary: 70-80k As Clinical Operations Director you will be responsible for the operational day-to-day management of the service including operational excellence, efficiency and effectiveness of service delivery ensuring CA Case Management Ltd's compliance with relevant legislation and clinical standards. CA Case Management are a specialist brain injury case management company which deliver services to clients with acquired brain injury. The service accepts instructions from a range of professions including personal injury lawyers, insurance companies and Court Appointed Deputies and provides support for both adults and children. CA Case Management are part of the HCML Group. About the Role The key responsibilities of the Operations Director span 5 areas: Compliance To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance 'Essential Standards of Quality & Safety'. To ensure the delivery of safe, personalised services to each individual client through assessment, person centred planning and regular outcome focused reviews of services. Service Delivery To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible. To ensure care/support services are structured in a way that provides flexibility, reliability, continuity and accessibility. Working with the office manager, to ensure that all new referrals are responded to in a timely manner. To oversee the co-ordination of support workers across all areas. To ensure good communication and links with all stakeholders with regard to the provision of services including solicitors, Deputies, clients and their relatives. Team Management To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth. Absence Management To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues, and offer guidance and support to staff at all levels. To ensure that staff are trained for their roles and responsibilities and that support staff within the team have access to appropriate training and learning opportunities. Undertake supervision of professional case managers and lead the team by managing and coaching using appropriate leadership style and judgement to decided which intervention will achieve the best result Service Development In partnership with the Director participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services to our clients. To manage projects that will improve the efficiency and effectiveness of the service. To ensure the development of robust systems and procedures. Quality Assurance To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met, including regular review, annual service user questionnaires etc. To resolve all complaints in accordance with Complaints & Compliments Policy. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills A minimum of 10 years working in a health or social care setting. At least 5 years experience in a relevant/comparable management position. Experience of managing a home care service. Ability to recognize and develop additional opportunities for the service. Ability and willingness to travel. Demonstrable leadership skills. Able to prioritize heavy workloads and deliver under pressure Highly organized Excellent communication skills Professional Health or Social care qualification eg physiotherapist, occupational therapist , social worker or nurse and registration to appropriate regulatory body. Relevant Management qualification - Level 5 or above. Full, clean driving license Desirable Skills Minimum 5 years working as a brain injury/complex injury rehab Case Manager A knowledge and understanding of the current legal responsibilities and standards of the service Clinical Operations Manager - Home care service Director - Care Manager - Operations Director - Clinical Lead
Mar 27, 2024
Full time
Clinical Operations Director Location: Saffron Walden, Essex Status: Full-time, permanent Salary: 70-80k As Clinical Operations Director you will be responsible for the operational day-to-day management of the service including operational excellence, efficiency and effectiveness of service delivery ensuring CA Case Management Ltd's compliance with relevant legislation and clinical standards. CA Case Management are a specialist brain injury case management company which deliver services to clients with acquired brain injury. The service accepts instructions from a range of professions including personal injury lawyers, insurance companies and Court Appointed Deputies and provides support for both adults and children. CA Case Management are part of the HCML Group. About the Role The key responsibilities of the Operations Director span 5 areas: Compliance To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance 'Essential Standards of Quality & Safety'. To ensure the delivery of safe, personalised services to each individual client through assessment, person centred planning and regular outcome focused reviews of services. Service Delivery To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible. To ensure care/support services are structured in a way that provides flexibility, reliability, continuity and accessibility. Working with the office manager, to ensure that all new referrals are responded to in a timely manner. To oversee the co-ordination of support workers across all areas. To ensure good communication and links with all stakeholders with regard to the provision of services including solicitors, Deputies, clients and their relatives. Team Management To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth. Absence Management To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues, and offer guidance and support to staff at all levels. To ensure that staff are trained for their roles and responsibilities and that support staff within the team have access to appropriate training and learning opportunities. Undertake supervision of professional case managers and lead the team by managing and coaching using appropriate leadership style and judgement to decided which intervention will achieve the best result Service Development In partnership with the Director participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services to our clients. To manage projects that will improve the efficiency and effectiveness of the service. To ensure the development of robust systems and procedures. Quality Assurance To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met, including regular review, annual service user questionnaires etc. To resolve all complaints in accordance with Complaints & Compliments Policy. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills A minimum of 10 years working in a health or social care setting. At least 5 years experience in a relevant/comparable management position. Experience of managing a home care service. Ability to recognize and develop additional opportunities for the service. Ability and willingness to travel. Demonstrable leadership skills. Able to prioritize heavy workloads and deliver under pressure Highly organized Excellent communication skills Professional Health or Social care qualification eg physiotherapist, occupational therapist , social worker or nurse and registration to appropriate regulatory body. Relevant Management qualification - Level 5 or above. Full, clean driving license Desirable Skills Minimum 5 years working as a brain injury/complex injury rehab Case Manager A knowledge and understanding of the current legal responsibilities and standards of the service Clinical Operations Manager - Home care service Director - Care Manager - Operations Director - Clinical Lead
Posted on 11/03/2024 Registered Veterinary Nurse Wards Veterinary Centre, Elgin Salary up to £30,160 depending on experience plus a relocation allowance up to £1,000 Wards Vets are looking for a Registered Veterinary Nurse to join our lovely team. You will have a mixed day of nursing in-patients, assisting with surgical and diagnostic procedures, nurse consults and the opportunity to assist with schedule 3 procedures. Rota patterns that work for you Our people are at the heart of everything that we do, that's why we know that work-life balance is vital in supporting our people to be their best selves. Our flexible approach to rota patterns and working hours offers a balance that truly flexes with you and your lifestyle no matter what stage you are in your career. The role is 40 hours Monday-Friday with occasional Saturdays and out of hours shared with other practices. About Wards Veterinary Centre Wards Vets are a RCVS accredited small animal practice based in Elgin, Moray close to beaches, mountains and fantastic dog walking areas. We have been a Veterinary Nurse Training Practice for many years, and we provide services for companion pets, such as cats, dogs, rabbits and other small furries. Our practice hosts a wide range of equipment such as X-ray, Ultrasound, Dental X-ray machine and in-house lab equipment. We also pride ourselves in being a gold standard ISFM cat friendly practice. Come and meet the team! We believe all of our team are important and key to the success of Wards Vets. We will listen to your ideas and support development in your areas of interest wherever possible. We are a real family feel clinic with a strong team bond. Our Clinical Director and Head Nurse leads our clinical team. Our friendly team is made up of 7 Veterinary Surgeons, 6 Registered Veterinary Nurses, 1 Veterinary Care Assistant, 3 Receptionists and a Practice Manager. Because our employees matter We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work-life balance 6.8 weeks annual leave Increasing holiday allowance based on length of service Your birthday as a paid day off Wellbeing Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Private Medical Insurance Cycle to Work scheme Initiatives focused on employee wellbeing, including discounted gym membership Non-accidental injury support Development £550 CPD allowance with 24 hours paid pro rata Certificate support Learning and development opportunities via the IVC Evidensia Academy Access to Vetlexicon - our online encyclopaedia provider All our Vets & Nurses can apply for research funding Infection Prevention and Control Programme Quality Improvement Programme Professional Memberships VDS cover RCVS fees Additional Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension 5% Employee/3% Employer Discounted staff pet care For a confidential chat or to discuss this role in more detail, please contact Amelia Bateman, Talent Partner, on / . IVC150 Any questions before applying? Speak to Amelia Bateman from our recruitment team who would be happy to help you with any questions you have before applying for this role. Amelia Bateman Talent Partner
Mar 27, 2024
Full time
Posted on 11/03/2024 Registered Veterinary Nurse Wards Veterinary Centre, Elgin Salary up to £30,160 depending on experience plus a relocation allowance up to £1,000 Wards Vets are looking for a Registered Veterinary Nurse to join our lovely team. You will have a mixed day of nursing in-patients, assisting with surgical and diagnostic procedures, nurse consults and the opportunity to assist with schedule 3 procedures. Rota patterns that work for you Our people are at the heart of everything that we do, that's why we know that work-life balance is vital in supporting our people to be their best selves. Our flexible approach to rota patterns and working hours offers a balance that truly flexes with you and your lifestyle no matter what stage you are in your career. The role is 40 hours Monday-Friday with occasional Saturdays and out of hours shared with other practices. About Wards Veterinary Centre Wards Vets are a RCVS accredited small animal practice based in Elgin, Moray close to beaches, mountains and fantastic dog walking areas. We have been a Veterinary Nurse Training Practice for many years, and we provide services for companion pets, such as cats, dogs, rabbits and other small furries. Our practice hosts a wide range of equipment such as X-ray, Ultrasound, Dental X-ray machine and in-house lab equipment. We also pride ourselves in being a gold standard ISFM cat friendly practice. Come and meet the team! We believe all of our team are important and key to the success of Wards Vets. We will listen to your ideas and support development in your areas of interest wherever possible. We are a real family feel clinic with a strong team bond. Our Clinical Director and Head Nurse leads our clinical team. Our friendly team is made up of 7 Veterinary Surgeons, 6 Registered Veterinary Nurses, 1 Veterinary Care Assistant, 3 Receptionists and a Practice Manager. Because our employees matter We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work-life balance 6.8 weeks annual leave Increasing holiday allowance based on length of service Your birthday as a paid day off Wellbeing Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Private Medical Insurance Cycle to Work scheme Initiatives focused on employee wellbeing, including discounted gym membership Non-accidental injury support Development £550 CPD allowance with 24 hours paid pro rata Certificate support Learning and development opportunities via the IVC Evidensia Academy Access to Vetlexicon - our online encyclopaedia provider All our Vets & Nurses can apply for research funding Infection Prevention and Control Programme Quality Improvement Programme Professional Memberships VDS cover RCVS fees Additional Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension 5% Employee/3% Employer Discounted staff pet care For a confidential chat or to discuss this role in more detail, please contact Amelia Bateman, Talent Partner, on / . IVC150 Any questions before applying? Speak to Amelia Bateman from our recruitment team who would be happy to help you with any questions you have before applying for this role. Amelia Bateman Talent Partner
Located in heart of London and with a wealth of cultural attractions, Kensington and Chelsea is a unique and diverse borough, welcoming residents from every corner of the world. Our diversity is a source of pride for those who call this part of London home, with almost 144,000 residents of over 50 different nationalities, our shared goal is to enhance our community's wellbeing, and ensure every resident enjoys a high quality of life. The Grenfell tragedy remains a focus for the council and our communities. We continue to learn from what happened and are determined to meet the challenge we have been set to become the best possible Council for all our residents. Assistant Director of Property Services Salary: £87,546 - £100,194 Market Supplement: Available for exceptional candidates. We are seeking an Assistant Director of Property Services, a strategic leader to oversee the continuous improvement and operational excellence of our Property Services division. This role is pivotal in enhancing the living conditions, compliance, and improvements across all council homes and HRA commercial properties, contributing directly to our vision of creating a safer, greener, and fairer borough for all. As part of our team, you will play a pivotal role in steering strategic initiatives that align with the Council's dedication to excellence in housing management. Your work will be rooted in sustainability, ensuring the safety and active engagement of our residents. You will be at the forefront of promoting operational excellence, introducing innovative solutions to elevate the standard of our repair and maintenance services. Your efforts will prioritise efficiency, sustainability, and the satisfaction of our residents. Embracing a community-focused approach, you will ensure residents voices are at the heart of shaping the services we offer, ensuring their voices are a key part of our service enhancement strategies. This reflects our commitment to creating a more equitable Kensington and Chelsea. We're seeking a results driven leader who looks to continuously improve our Council's housing and commercial properties, prioritising safe, well-kept, and inclusive spaces for residents. Your focus will be on achieving tangible outcomes and showcasing a proven track record of success. This role demands substantial expertise in property management, including managing complex repair and maintenance programmes and strategic asset planning. You will utilise technology to optimise asset management and employ data-driven approaches for lifecycle costing and capital investment planning. Compliance with regulations, health and safety standards, and environmental sustainability are essential. Your communication skills will lead change, engage stakeholders, and foster innovation. If you are someone who places a strong emphasis on the quality of service delivery that centres around the needs and safety of residents, embodying our core values of respect, integrity, and collaboration, we would like to hear from you. Closing date: Sunday 21st April
Mar 27, 2024
Full time
Located in heart of London and with a wealth of cultural attractions, Kensington and Chelsea is a unique and diverse borough, welcoming residents from every corner of the world. Our diversity is a source of pride for those who call this part of London home, with almost 144,000 residents of over 50 different nationalities, our shared goal is to enhance our community's wellbeing, and ensure every resident enjoys a high quality of life. The Grenfell tragedy remains a focus for the council and our communities. We continue to learn from what happened and are determined to meet the challenge we have been set to become the best possible Council for all our residents. Assistant Director of Property Services Salary: £87,546 - £100,194 Market Supplement: Available for exceptional candidates. We are seeking an Assistant Director of Property Services, a strategic leader to oversee the continuous improvement and operational excellence of our Property Services division. This role is pivotal in enhancing the living conditions, compliance, and improvements across all council homes and HRA commercial properties, contributing directly to our vision of creating a safer, greener, and fairer borough for all. As part of our team, you will play a pivotal role in steering strategic initiatives that align with the Council's dedication to excellence in housing management. Your work will be rooted in sustainability, ensuring the safety and active engagement of our residents. You will be at the forefront of promoting operational excellence, introducing innovative solutions to elevate the standard of our repair and maintenance services. Your efforts will prioritise efficiency, sustainability, and the satisfaction of our residents. Embracing a community-focused approach, you will ensure residents voices are at the heart of shaping the services we offer, ensuring their voices are a key part of our service enhancement strategies. This reflects our commitment to creating a more equitable Kensington and Chelsea. We're seeking a results driven leader who looks to continuously improve our Council's housing and commercial properties, prioritising safe, well-kept, and inclusive spaces for residents. Your focus will be on achieving tangible outcomes and showcasing a proven track record of success. This role demands substantial expertise in property management, including managing complex repair and maintenance programmes and strategic asset planning. You will utilise technology to optimise asset management and employ data-driven approaches for lifecycle costing and capital investment planning. Compliance with regulations, health and safety standards, and environmental sustainability are essential. Your communication skills will lead change, engage stakeholders, and foster innovation. If you are someone who places a strong emphasis on the quality of service delivery that centres around the needs and safety of residents, embodying our core values of respect, integrity, and collaboration, we would like to hear from you. Closing date: Sunday 21st April
V3 Recruitment are working in partnership with our client who are based in Gosport. We are looking for an experienced Customer Success Manager to join the successful team. Office based - Permanent Role - 40,000 - 47,000 per annum Overall Objective: The Customer Success Manager is responsible for ensuring the success and satisfaction specifically for our customer throughout their journey within the business. You will play a crucial role in building strong relationships with customer contacts, business sites, departments, and Geodis. Key Responsibilities: Reporting to the Business Performance Director you will build and maintain a strong relationship with the customer acting as their primary point of contact for any inquiries, issues or escalations. By proactively engaging with all areas of the business to understand their goals, challenges and needs and to facilitate appropriate solutions and recommendations you will be a trusted face of CPG for the customer. To take responsibility for continuing to build and maintain strong relationships with the customer by proactively engaging internally with Geodis and our internal Customer Service team, Warehouses, IT departments and all other departments in overseeing and troubleshooting, projects, product launches, new customer onboarding, challenges, and meeting and exceeding needs, and provide appropriate support and solutions. Attending customer review meetings ensuring information is captured effectively and shared throughout the organisation as necessary including managing and leading presentations at meetings in person and online. Gather customer feedback, understand customer satisfaction, and act as the voice of the customer within the company. Stay up to date with product updates, industry trends, and best practices to effectively support and advise. Analyse customer data, KPI's, PI's and reporting and usage patterns, and metrics to identify areas for improvement and provide insights internally and to customers for optimising their experience. Share feedback, and drive customer-centric initiatives working closely with cross-functional teams such as CST, our warehouses, Geodis, IT, Quality, and marketing to align on customer needs. Identify opportunities on new project requirements internally, raise change requests (CRF's) and scope documents etc as new requirements and issues arise.Core skills: Commercial awareness and understanding the impact on the business and potential revenue. Customer focused with a passion for delivering exceptional customer experiences and ensuring their success. Excellent relationship building and interpersonal skills to establish rapport and trust with customers and colleagues. Managing client expectations and alleviating areas of concern. Ability to motivate individuals within other departments as necessary to deliver objectives/requirements within agreed timescales. Strong communication skills both verbal and written to effectively engage with customers and internal stakeholders at all levels. Excellent problem-solving skills and the ability to understand and analyse customer needs, identify bottle necks and solutions, and navigate complex situations to drive customer success. Ability to adapt and thrive in a fast paced and changing environment, multitask and prioritise effectively. Proven results orientated track record of meeting and exceeding customers' expectations and satisfaction goals. Understanding of the business and industry dynamics to provide strategic guidance and support to customers. Technical proficiency to track customer interactions, plan projects, create scope documents and report on data and metrics. Able to be a credible representative of the company with the in-depth knowledge of both the market and company. Good level of meeting literacy including Microsoft teams and any virtual meeting platform. Ability to communicate information clearly and concisely to individuals, adapting communication style, amount and format based upon the level of seniority and/or understanding of the audience. Including online and in person meetings with the customer and our warehousing teams as required. Highly organised and able to manage the varying tasks with excellent attention to detail. To be a team player who is flexible with the ability for maintaining focus on achieving the required objectives and to show resilience and take personal accountability. Good level of IT literacy, Microsoft Office (Power Point, Excel, Word, Outlook), SAP. Ability to learn different IT packages as required including bespoke inhouse systems. Qualifications and experience Higher education award in business, marketing, or a related field. Additional certifications or coursework in customer success management is a plus. 2-5 years of experience in customer success, account management, or a related customer-facing role.
Mar 26, 2024
Full time
V3 Recruitment are working in partnership with our client who are based in Gosport. We are looking for an experienced Customer Success Manager to join the successful team. Office based - Permanent Role - 40,000 - 47,000 per annum Overall Objective: The Customer Success Manager is responsible for ensuring the success and satisfaction specifically for our customer throughout their journey within the business. You will play a crucial role in building strong relationships with customer contacts, business sites, departments, and Geodis. Key Responsibilities: Reporting to the Business Performance Director you will build and maintain a strong relationship with the customer acting as their primary point of contact for any inquiries, issues or escalations. By proactively engaging with all areas of the business to understand their goals, challenges and needs and to facilitate appropriate solutions and recommendations you will be a trusted face of CPG for the customer. To take responsibility for continuing to build and maintain strong relationships with the customer by proactively engaging internally with Geodis and our internal Customer Service team, Warehouses, IT departments and all other departments in overseeing and troubleshooting, projects, product launches, new customer onboarding, challenges, and meeting and exceeding needs, and provide appropriate support and solutions. Attending customer review meetings ensuring information is captured effectively and shared throughout the organisation as necessary including managing and leading presentations at meetings in person and online. Gather customer feedback, understand customer satisfaction, and act as the voice of the customer within the company. Stay up to date with product updates, industry trends, and best practices to effectively support and advise. Analyse customer data, KPI's, PI's and reporting and usage patterns, and metrics to identify areas for improvement and provide insights internally and to customers for optimising their experience. Share feedback, and drive customer-centric initiatives working closely with cross-functional teams such as CST, our warehouses, Geodis, IT, Quality, and marketing to align on customer needs. Identify opportunities on new project requirements internally, raise change requests (CRF's) and scope documents etc as new requirements and issues arise.Core skills: Commercial awareness and understanding the impact on the business and potential revenue. Customer focused with a passion for delivering exceptional customer experiences and ensuring their success. Excellent relationship building and interpersonal skills to establish rapport and trust with customers and colleagues. Managing client expectations and alleviating areas of concern. Ability to motivate individuals within other departments as necessary to deliver objectives/requirements within agreed timescales. Strong communication skills both verbal and written to effectively engage with customers and internal stakeholders at all levels. Excellent problem-solving skills and the ability to understand and analyse customer needs, identify bottle necks and solutions, and navigate complex situations to drive customer success. Ability to adapt and thrive in a fast paced and changing environment, multitask and prioritise effectively. Proven results orientated track record of meeting and exceeding customers' expectations and satisfaction goals. Understanding of the business and industry dynamics to provide strategic guidance and support to customers. Technical proficiency to track customer interactions, plan projects, create scope documents and report on data and metrics. Able to be a credible representative of the company with the in-depth knowledge of both the market and company. Good level of meeting literacy including Microsoft teams and any virtual meeting platform. Ability to communicate information clearly and concisely to individuals, adapting communication style, amount and format based upon the level of seniority and/or understanding of the audience. Including online and in person meetings with the customer and our warehousing teams as required. Highly organised and able to manage the varying tasks with excellent attention to detail. To be a team player who is flexible with the ability for maintaining focus on achieving the required objectives and to show resilience and take personal accountability. Good level of IT literacy, Microsoft Office (Power Point, Excel, Word, Outlook), SAP. Ability to learn different IT packages as required including bespoke inhouse systems. Qualifications and experience Higher education award in business, marketing, or a related field. Additional certifications or coursework in customer success management is a plus. 2-5 years of experience in customer success, account management, or a related customer-facing role.
Job Title: Legal ReceptionistLocation: Sheffield City Centre Salary: £24,000Contract: Full Time, PermanentWho we are:CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at the business:Our client are a leading international law firm with excellent presence throughout the UK. They're seeking an experienced Receptionist for the Sheffield office. As the receptionist, you will serve as the initial point of contact for visitors and clients, whether in person or over the phone. Your role as the face of the firm is pivotal in creating a positive first impression through exemplary customer care and professionalism.If successful, you will perform the following role as a Receptionist:Utilising all support available you will: Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required. Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors. Maintain a clean and professional environment across reception and client meeting areas. Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required. Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures. Deal with complaints or queries in a calm and professional manner and escalate when necessary. Setting up conference room equipment as required, to include laptops, screens, projectors. Booking client taxis/cars. To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required The successful candidate A good standard of general education, including Maths and English. Experience being a Receptionist at a Law Firm or professional services firm. Experience in a client facing role involving basic IT and AV support. The organisation will offer you the following employment benefits package: 25 days holiday, increasing to 28 days with continued service Holiday purchase scheme, up to 5 days per annum Matched pension scheme of 5% employer contribution, 5% employee contribution Bonus scheme for fee earners and firm-wide Private medical insurance Critical illness insurance Income protection insurance Dental insurance Life insurance X5 annual salary Enhanced maternity, adoption & shared parental leave Study assistance programmes Discounted gym membership Loyalty awards Additional discretionary benefits How to apply:If this vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Alastair Pickford who is managing this vacancy, call for a confidential discussion or email me on Are you wanting to review additional career opportunities? Visit our jobs page at jobs Additional Information:CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.This vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.
Mar 26, 2024
Full time
Job Title: Legal ReceptionistLocation: Sheffield City Centre Salary: £24,000Contract: Full Time, PermanentWho we are:CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at the business:Our client are a leading international law firm with excellent presence throughout the UK. They're seeking an experienced Receptionist for the Sheffield office. As the receptionist, you will serve as the initial point of contact for visitors and clients, whether in person or over the phone. Your role as the face of the firm is pivotal in creating a positive first impression through exemplary customer care and professionalism.If successful, you will perform the following role as a Receptionist:Utilising all support available you will: Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required. Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors. Maintain a clean and professional environment across reception and client meeting areas. Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required. Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures. Deal with complaints or queries in a calm and professional manner and escalate when necessary. Setting up conference room equipment as required, to include laptops, screens, projectors. Booking client taxis/cars. To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required The successful candidate A good standard of general education, including Maths and English. Experience being a Receptionist at a Law Firm or professional services firm. Experience in a client facing role involving basic IT and AV support. The organisation will offer you the following employment benefits package: 25 days holiday, increasing to 28 days with continued service Holiday purchase scheme, up to 5 days per annum Matched pension scheme of 5% employer contribution, 5% employee contribution Bonus scheme for fee earners and firm-wide Private medical insurance Critical illness insurance Income protection insurance Dental insurance Life insurance X5 annual salary Enhanced maternity, adoption & shared parental leave Study assistance programmes Discounted gym membership Loyalty awards Additional discretionary benefits How to apply:If this vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Alastair Pickford who is managing this vacancy, call for a confidential discussion or email me on Are you wanting to review additional career opportunities? Visit our jobs page at jobs Additional Information:CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.This vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.
Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Business Support Director This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams. The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's. To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL. The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks. Key roles and responsibilities include: Driving Service Excellence Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes. Review existing processes and ways of working to determine and implement the future requirements Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites Provide EA support and cover to the UK Leadership team and /or other senior leaders as required. Collaboration with key stakeholders and business partners Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required Act as a champion for new business initiatives, tools and systems and ensure adoption across the team Build relationships across the EMEA and Global Business Support Hubs Management of the UK Business Support Hub Act as a direct liaison with Regional heads on performance and management issues Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support Actively own and resolve workload management and absence cover in roles supporting multiple Directors Performance management including goal setting and formal reviews Career development including upskilling and support on career progression Recruitment and seamless onboarding of new joiners Ensuring that a buddy system is in place to cover the Leadership team as required Inspire teams to embrace new ways of working, such as adopting standardisation and automation Champion for inclusion by personal actions and by behaviours set for the team Holding team forums/meetings to bring the community together to ensure all best practices are being shared Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation Sound like you? Some ideal skills would include: Management experience Advanced skills in Office 365 and digitally astute Knowledge of JLL systems and practices desirable Excellent communication skills both verbal and written Highly organised with the ability to excel at operating in a fast paced environment Ability to influence and confidence to challenge to achieve the required aims Strong interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Commitment to get the job done with attention to detail Willingness to take on new challenges, responsibilities and assignments Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Mar 24, 2024
Full time
Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Business Support Director This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams. The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's. To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL. The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks. Key roles and responsibilities include: Driving Service Excellence Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes. Review existing processes and ways of working to determine and implement the future requirements Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites Provide EA support and cover to the UK Leadership team and /or other senior leaders as required. Collaboration with key stakeholders and business partners Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required Act as a champion for new business initiatives, tools and systems and ensure adoption across the team Build relationships across the EMEA and Global Business Support Hubs Management of the UK Business Support Hub Act as a direct liaison with Regional heads on performance and management issues Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support Actively own and resolve workload management and absence cover in roles supporting multiple Directors Performance management including goal setting and formal reviews Career development including upskilling and support on career progression Recruitment and seamless onboarding of new joiners Ensuring that a buddy system is in place to cover the Leadership team as required Inspire teams to embrace new ways of working, such as adopting standardisation and automation Champion for inclusion by personal actions and by behaviours set for the team Holding team forums/meetings to bring the community together to ensure all best practices are being shared Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation Sound like you? Some ideal skills would include: Management experience Advanced skills in Office 365 and digitally astute Knowledge of JLL systems and practices desirable Excellent communication skills both verbal and written Highly organised with the ability to excel at operating in a fast paced environment Ability to influence and confidence to challenge to achieve the required aims Strong interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Commitment to get the job done with attention to detail Willingness to take on new challenges, responsibilities and assignments Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Your mission: We are looking for a self-driven, passionate analyst to provide support and assistance to the Optimisation Consultants (OC) and clients, in order to maximise optimisation shared savings between Schneider Electric and its clients. You will assist the Optimisation Consultants in delivering value to our clients by supporting in daily reports and tasks. You will be responsible for progressing potential savings recommendations through the pipeline from identification to invoicing, enabling the invoicing of implemented shared savings and developing long-term relationships with the OC's portfolio of assigned customers, connecting with key business contacts. You will liaise between customers and cross-functional internal teams across Europe to ensure the timely and successful delivery of our solutions according to customer needs, so collaboration and relationship building is key for this role. This role will be based in our Dunfermline office, and we offer a competitive remuneration and flexible benefits package, plus excellent development opportunities in an engaging work environment. Key responsibilities: Supporting in client on-boarding High visibility interaction with clients and internal stakeholders Meeting support as required, presentation materials, presenter of specific topics. Supporting data gathering (internal, suppliers, grid companies) to enable analysis. Administrative assistance and support, managing multiple projects to tight deadlines. Confident communication with clients, energy suppliers / grid companies / tax authorities and internal stakeholders such as Client Managers, Client Support Assistants (CSAs), Invoicing team Work with Data Team and CSAs to coordinate receipt of energy invoices and metering information to enable opportunity analysis / research, savings confirmation and invoicing. Assist with client meetings. Support preparation and delivery of shared savings and fixed fee Optimisation client deliverables, including assistance in identification and conversion of shared savings opportunities through analysis and data trawls. Progress client Optimisation opportunities from identification through to implementation and invoicing, supporting the OC in influencing clients, suppliers and internal stakeholders. Specialised assignments from Optimisation Consultants and the Director of Market Studies Custom report generation Deploy other team members effectively (CSAs, Data team, CDAs) where required in order to meet goals and objectives. Interrogate and extract energy data from CBMS / RA (in-house systems) to support Optimisation reviews. CBMS / RA basic bespoke reports (invoices, cost and usage, invoice tracking) Access and maintain team and client data in shared drives. Skills and attributes: Qualified to degree level in relevant discipline or equivalent experience. Extensive experience of Excel, for data analysis, modelling, reporting and forecasting Excellent verbal and written communication skills Fluency in English (written and verbal) is a must, another language (French, German, Spanish or Italian) would be valuable. Be able to demonstrate related work experience. Be able to build a good customer relationship, and a strong collaboration. The ability to own and follow through on commitments to completion. Strong time management and organisational skills Ability to remain determined when trying to track down information (ie chasing supplier refunds) At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Mar 23, 2024
Full time
Your mission: We are looking for a self-driven, passionate analyst to provide support and assistance to the Optimisation Consultants (OC) and clients, in order to maximise optimisation shared savings between Schneider Electric and its clients. You will assist the Optimisation Consultants in delivering value to our clients by supporting in daily reports and tasks. You will be responsible for progressing potential savings recommendations through the pipeline from identification to invoicing, enabling the invoicing of implemented shared savings and developing long-term relationships with the OC's portfolio of assigned customers, connecting with key business contacts. You will liaise between customers and cross-functional internal teams across Europe to ensure the timely and successful delivery of our solutions according to customer needs, so collaboration and relationship building is key for this role. This role will be based in our Dunfermline office, and we offer a competitive remuneration and flexible benefits package, plus excellent development opportunities in an engaging work environment. Key responsibilities: Supporting in client on-boarding High visibility interaction with clients and internal stakeholders Meeting support as required, presentation materials, presenter of specific topics. Supporting data gathering (internal, suppliers, grid companies) to enable analysis. Administrative assistance and support, managing multiple projects to tight deadlines. Confident communication with clients, energy suppliers / grid companies / tax authorities and internal stakeholders such as Client Managers, Client Support Assistants (CSAs), Invoicing team Work with Data Team and CSAs to coordinate receipt of energy invoices and metering information to enable opportunity analysis / research, savings confirmation and invoicing. Assist with client meetings. Support preparation and delivery of shared savings and fixed fee Optimisation client deliverables, including assistance in identification and conversion of shared savings opportunities through analysis and data trawls. Progress client Optimisation opportunities from identification through to implementation and invoicing, supporting the OC in influencing clients, suppliers and internal stakeholders. Specialised assignments from Optimisation Consultants and the Director of Market Studies Custom report generation Deploy other team members effectively (CSAs, Data team, CDAs) where required in order to meet goals and objectives. Interrogate and extract energy data from CBMS / RA (in-house systems) to support Optimisation reviews. CBMS / RA basic bespoke reports (invoices, cost and usage, invoice tracking) Access and maintain team and client data in shared drives. Skills and attributes: Qualified to degree level in relevant discipline or equivalent experience. Extensive experience of Excel, for data analysis, modelling, reporting and forecasting Excellent verbal and written communication skills Fluency in English (written and verbal) is a must, another language (French, German, Spanish or Italian) would be valuable. Be able to demonstrate related work experience. Be able to build a good customer relationship, and a strong collaboration. The ability to own and follow through on commitments to completion. Strong time management and organisational skills Ability to remain determined when trying to track down information (ie chasing supplier refunds) At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Health Case Management Limited
Saffron Walden, Essex
About the Role Registered Clinical Manager Status: Full-time, permanent Location: Saffron Walden Salary: 60-70k DOE CA Case Management is a unique provider of case management services to clients with acquired brain injury. We accept instructions from solicitors , insurers and court appointed Financial Deputies and provide support to both adults and children. CACM are part of the HCML Group. As Registered Manager you would be responsible for the day to day running of the service and ensuring compliance with relevant legislation, in particular maintaining our CQC registration. Job Opportunity The Registered Manager will have wide-ranging responsibilities across these key areas: Compliance To ensure the service meets and exceeds the requirements of the Health and Social Care Act 2008 (Regulated Activities), and the Care Quality Commission guidance 'Essential Standards of Quality & Safety' To ensure the delivery of safe, personalized services to each individual client through assessment, person-centred planning and regular outcome focused service reviews. To ensure compliance with Development, Training and Supervision policies. Service Delivery To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible To ensure care/support services are structured in a way that provides flexibility, reliability, accessibility and continuity. To ensure the development of robust systems and procedures Working with the office manager, to ensure all new referrals are responded to in a timely manner To verse the coordination of support workers across all areas To deliver services that ensure the Organisation's duty of care to the service user and staff providing the service To ensure good communication and links with all stakeholders with regard to the provision of services including solicitors, deputies, clients and their relatives Service Development In partnership with the Director, participate in the strategic development of the organization and assist with the identification and development of strategies for the planning and delivery of quality, innovative services to our clients To manage projects that will improve the efficiency and effectiveness of the service. Leadership To ensure there is a coordinated and consistent approach to service provision that is cost effective and efficient. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth. To be routinely involved in arrange of human resources/staff management duties including; recruitment and selection, training, supervision, appraisals, disciplinary/capability procedures, absence management. To ensure that processes are in place to meet the various organisation and staff requirements with regards to human resource issues To ensure staff are trained for their roles and responsibilities and that support staff within the team have access to appropriate training and learning opportunities. When necessary and in conjunction with the case managers to arrange and attend regular service planning meetings with service delivery teams. To put in place systems to ensure healthy working practices and that support staff receive relevant information to fulfil their health and safety responsibilities. To ensure all support staff and case managers are familiar with and work in line with Company policies and procedures. To offer support, advice and guidance to staff at all levels Quality Assurance To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services To deliver services effectively and have clear monitoring procedures in place to ensure standards are continually met. To ensure good and safe practice in all activities relating to service user care by putting systems in place to guide, monitor and evaluate care and services provided. To resolve all complaints in accordance with the Complaints and Compliments Policy. To evaluate services through regular review, annual service user questionnaires, analysis of complaints/compliments etc. Essential Skills We are looking for a passionate and highly qualified clinical professional with excellent communication and organisational skills. Essential criteria 2 years minimum experience in an operational management capacity in a health and social care setting. Experience of managing a home care service. Minimum 5 years experience in a health and social care setting, with at least 1 year within one or more of the client groups supported by CACM. Knowledge and understanding of current legal responsibilities and standards of the service. Be able to meet CQC Registered Manager requirements. Level 5 Diploma in Leadership in Health & Social Care and/or Children & Young People's Services. Full, clean driving license Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent)
Mar 22, 2024
Full time
About the Role Registered Clinical Manager Status: Full-time, permanent Location: Saffron Walden Salary: 60-70k DOE CA Case Management is a unique provider of case management services to clients with acquired brain injury. We accept instructions from solicitors , insurers and court appointed Financial Deputies and provide support to both adults and children. CACM are part of the HCML Group. As Registered Manager you would be responsible for the day to day running of the service and ensuring compliance with relevant legislation, in particular maintaining our CQC registration. Job Opportunity The Registered Manager will have wide-ranging responsibilities across these key areas: Compliance To ensure the service meets and exceeds the requirements of the Health and Social Care Act 2008 (Regulated Activities), and the Care Quality Commission guidance 'Essential Standards of Quality & Safety' To ensure the delivery of safe, personalized services to each individual client through assessment, person-centred planning and regular outcome focused service reviews. To ensure compliance with Development, Training and Supervision policies. Service Delivery To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible To ensure care/support services are structured in a way that provides flexibility, reliability, accessibility and continuity. To ensure the development of robust systems and procedures Working with the office manager, to ensure all new referrals are responded to in a timely manner To verse the coordination of support workers across all areas To deliver services that ensure the Organisation's duty of care to the service user and staff providing the service To ensure good communication and links with all stakeholders with regard to the provision of services including solicitors, deputies, clients and their relatives Service Development In partnership with the Director, participate in the strategic development of the organization and assist with the identification and development of strategies for the planning and delivery of quality, innovative services to our clients To manage projects that will improve the efficiency and effectiveness of the service. Leadership To ensure there is a coordinated and consistent approach to service provision that is cost effective and efficient. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth. To be routinely involved in arrange of human resources/staff management duties including; recruitment and selection, training, supervision, appraisals, disciplinary/capability procedures, absence management. To ensure that processes are in place to meet the various organisation and staff requirements with regards to human resource issues To ensure staff are trained for their roles and responsibilities and that support staff within the team have access to appropriate training and learning opportunities. When necessary and in conjunction with the case managers to arrange and attend regular service planning meetings with service delivery teams. To put in place systems to ensure healthy working practices and that support staff receive relevant information to fulfil their health and safety responsibilities. To ensure all support staff and case managers are familiar with and work in line with Company policies and procedures. To offer support, advice and guidance to staff at all levels Quality Assurance To implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services To deliver services effectively and have clear monitoring procedures in place to ensure standards are continually met. To ensure good and safe practice in all activities relating to service user care by putting systems in place to guide, monitor and evaluate care and services provided. To resolve all complaints in accordance with the Complaints and Compliments Policy. To evaluate services through regular review, annual service user questionnaires, analysis of complaints/compliments etc. Essential Skills We are looking for a passionate and highly qualified clinical professional with excellent communication and organisational skills. Essential criteria 2 years minimum experience in an operational management capacity in a health and social care setting. Experience of managing a home care service. Minimum 5 years experience in a health and social care setting, with at least 1 year within one or more of the client groups supported by CACM. Knowledge and understanding of current legal responsibilities and standards of the service. Be able to meet CQC Registered Manager requirements. Level 5 Diploma in Leadership in Health & Social Care and/or Children & Young People's Services. Full, clean driving license Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent)
Posted on 21/09/2022 About the Role Due to expansion within IVC Evidensia UK & Ireland's operations team we are looking for an Area Support Manager to work alongside multiple clinics in the Highlands of Scotland. Working with the Area Director to provide tactical support & driving operational and commercial performance of practices within your area, supporting with attraction, retention, and engagement of all clinical staff. Whilst developing effective working relationships between practices and the central support function to deliver excellent clinical quality, client care and commercial performance. Responsibilities will include but not limited to. Supporting newly recruited PMs to settle into their role, coaching and mentoring as well as being the 'go to' person for troubleshooting in the area Where issues arise support a resolution where possible to maintain the wellbeing of our teams and inform AD of any issues as point of escalation Support Practices utilisation of dashboards and reporting suites based on financial and non-financial performance and support the AD to identify trends, areas of underperformance and opportunities for growth & improvement and develop robust business cases for investments Provide support for underperforming sites, help AD identify needs and implement business plan changes Support the mobilisation of every practice having business performance planning General admin support for Area including financial admin, AD & HR / Recruitment support, performance management, H&S audits and WFM Support the onboarding of new employees/Area inductions Rota The role is home based with travel across the highlands. Working 40 hours per week across 5 days Salary From £32,500 negotiable D.O.E. Car allowance of £4,500 per annum Private medical insurance About Us IVC Evidensia is the leading global veterinary care provider with over 2,200 clinics, hospitals and out-of-hours centres based across 19 countries, IVC Evidensia operates a high growth model and continues to grow at a rapid pace. Candidate Requirements Educated to degree level desirable but not essential, at least 2 years coaching, mentoring, and supporting senior colleagues, strong people skills, multi-site experience, a broad healthcare knowledge would be preferable although not essential, ability to understand and analyse key financial KPI's, resilient individual who can stay positive and focused despite setbacks, influencer who can collaborate with others whilst not afraid to challenge the status quo, ability to prioritise and plan own time, while managing others in team as necessary, must hold a full and valid driving licence. Because our employee's matter We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work life balance 6.6 weeks holiday including bank holidays Increasing holiday allowance based on length of service Your birthday as a paid day off Wellbeing Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Cycle to Work scheme Initiatives focused on employee wellbeing Non-accidental injury support Development The Company will pay up to £550 per annum towards the costs of continuing professional development (CPD) courses relevant to your role Learning and development opportunities via the IVC Evidensia Additional Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension - 5% Employee/3% Employer Discounted staff pet care As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. If this position is of interest to you then please get in touch. Closing date of Friday 30th September for applications. IVC150 Closing date for job applications: 30/09/2022 Any questions before applying? Speak to Margaret Oliver from our recruitment team who would be happy to help you with any questions you have before applying for this role. Margaret Oliver Senior Talent Partner
Sep 24, 2022
Full time
Posted on 21/09/2022 About the Role Due to expansion within IVC Evidensia UK & Ireland's operations team we are looking for an Area Support Manager to work alongside multiple clinics in the Highlands of Scotland. Working with the Area Director to provide tactical support & driving operational and commercial performance of practices within your area, supporting with attraction, retention, and engagement of all clinical staff. Whilst developing effective working relationships between practices and the central support function to deliver excellent clinical quality, client care and commercial performance. Responsibilities will include but not limited to. Supporting newly recruited PMs to settle into their role, coaching and mentoring as well as being the 'go to' person for troubleshooting in the area Where issues arise support a resolution where possible to maintain the wellbeing of our teams and inform AD of any issues as point of escalation Support Practices utilisation of dashboards and reporting suites based on financial and non-financial performance and support the AD to identify trends, areas of underperformance and opportunities for growth & improvement and develop robust business cases for investments Provide support for underperforming sites, help AD identify needs and implement business plan changes Support the mobilisation of every practice having business performance planning General admin support for Area including financial admin, AD & HR / Recruitment support, performance management, H&S audits and WFM Support the onboarding of new employees/Area inductions Rota The role is home based with travel across the highlands. Working 40 hours per week across 5 days Salary From £32,500 negotiable D.O.E. Car allowance of £4,500 per annum Private medical insurance About Us IVC Evidensia is the leading global veterinary care provider with over 2,200 clinics, hospitals and out-of-hours centres based across 19 countries, IVC Evidensia operates a high growth model and continues to grow at a rapid pace. Candidate Requirements Educated to degree level desirable but not essential, at least 2 years coaching, mentoring, and supporting senior colleagues, strong people skills, multi-site experience, a broad healthcare knowledge would be preferable although not essential, ability to understand and analyse key financial KPI's, resilient individual who can stay positive and focused despite setbacks, influencer who can collaborate with others whilst not afraid to challenge the status quo, ability to prioritise and plan own time, while managing others in team as necessary, must hold a full and valid driving licence. Because our employee's matter We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work life balance 6.6 weeks holiday including bank holidays Increasing holiday allowance based on length of service Your birthday as a paid day off Wellbeing Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Cycle to Work scheme Initiatives focused on employee wellbeing Non-accidental injury support Development The Company will pay up to £550 per annum towards the costs of continuing professional development (CPD) courses relevant to your role Learning and development opportunities via the IVC Evidensia Additional Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension - 5% Employee/3% Employer Discounted staff pet care As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. If this position is of interest to you then please get in touch. Closing date of Friday 30th September for applications. IVC150 Closing date for job applications: 30/09/2022 Any questions before applying? Speak to Margaret Oliver from our recruitment team who would be happy to help you with any questions you have before applying for this role. Margaret Oliver Senior Talent Partner
WELCOME TO KFC AND YUM! WHO ARE KFC? Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one store, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today. KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey - a 24-minute train from Waterloo. Of the c.900 restaurants in the UK, 900 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run. We are proud to have received a number of accolades in recognition of our commitment to our employees, including being named as Britain's Top Employer three years running. To work for KFC is to be part of one big family. WHO ARE 'YUM!'? KFC is one of the 3 brands operated by our parent company Yum! along with Pizza Hut and Taco Bell. We are the world's largest restaurant group with over 40,000 restaurants across the globe. Yum! isn't your average Fortune 250 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential. OUR CULTURE BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!. We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people's self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans. We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards. As a company we take our corporate social responsibility very seriously and encourage our employees to 'give something back' through companywide charity efforts. As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status. MORE ABOUT THE ROLE The role of Operations Innovation Leader is to re-define and re-engineer the restaurant assets and guest and team member experience of the future for the KFC UKI business and, in doing so, increase same-store sales growth. The role holder will work to ensure that the restaurant experience of the future is ever easier, more relevant and more distinctive - both for guests and team members. This challenge will be a mix of project management, operational acumen, innovation mindset and financial/negotiation strategy. As well as working with UK-based colleagues in the Operations, Technology and Marketing teams to land the KFC UKI strategic objectives, as KFC UKI is leading the Western European restaurant operating agenda, the role holder will also be expected to deliver against these broader strategic objectives by making the restaurant of the future simpler and more digital. S/he will therefore be expected to hit the ground running, partner effectively with the KFC Global team in Dallas and externally with franchisees. Reporting to Luke Jackson, Head of Central Operations KFC UKI, the role holder will be the right-hand key person to manage restaurant innovation projects and push them to fruition; they will also have the opportunity to directly coach exciting talent in their current role. In this quick, informal, fun, unbureaucratic and truly digital organisation, surrounded by an amazing calibre of people you will have the opportunity to make an extraordinary impact quickly. WHAT YOU'LL DO: As Innovation Operations Leader, you will: Project-manage the restaurant innovation agenda - innovation and transformational change to work alongside the "Kitchen of the future" team for the brand across all KFC UKI's 950+ restaurants. Be a major thought leader on value creation through innovation (tech, digital, robotics) in restaurant and proactively bring forward proposals Lay the foundations for the growth of the brand over the next 10+ years by looking at enhancing (or implementing new) sales channels (e.g. Mobile Ordering, Table Service, etc.) Be relentless on prioritisation and governance - you will be the guardian of projects to be delivered in the next three years, and you will need to see them through from trial to finalisation, whilst ensuring that efficacy is maximised and overlap minimised between projects Review and drive efficiency, simplification and cost reduction across KFC UKI Collaborate with and communicate clearly to Franchisees, Operations and other teams in the UK and around the world WHAT WE'D LOVE FROM YOU EXPERIENCE To succeed as Operations Innovation Leader, KFC UKI, you will see yourself as an innovation-first leader with a strategic, practical and intellectual understanding of the UK consumer space. You will have previous deep project management experience, financial analysis know-how and be excited by an opportunity to create transformational change. Your coachability index will be through the roof, meaning that you will be able to quickly adapt, learn, evolve. With a de facto "chief of staff" dimension, you will also be able to quickly take the pulse of a wide variety of projects and vulgarise for the leadership team the essence of the decision-making that needs to take place. ABOUT YOU You will have strong conceptual thinking skills and be unafraid to challenge the status quo. The successful candidate will clearly display the potential to step into a COO in 4-5 years' time. Owing to the Yum!'s very special culture and lean structure, it is important that you are a self-starter, flexible, humble and action-oriented. As well as being a great communicator, super smart and operating at a level akin to that of a future COO, you will have / be the following: A balance of designing analytical strategy alongside executional excellence through effective change leadership Advanced Powerpoint skills, coupled with several project management tools know-how Strong gravitas and presentation skills A great coach cross-functionally A strong commercial mindset, able to bring people along the journey and handle challenges from stakeholders and the skills needed to manage multi-million pound projects and contracts An authentic collaborator with key stakeholders - both within and outside of organisation A rock-solid ambition to one day be a COO or Director of Operations 1)Results obsession You are deadest on delivering projects and can be hands-on, but also "high picture" - whatever is required to get the job done. You have a passion for continuous improvement and the ability to review and identify issues and opportunities in business processes and systems 2)Strategy and Innovation "Smarts" You have superior theoretical thinking skills and the ability to create and articulate a vision of the future for a function. You are hardworking and passionate about thinking outside the box, to come up with exhaustive solutions that can radically step change entire areas of the business. 3)Leadership skills You are a natural born leader of people who displays tangible humility and leverages their skills and intelligence to take others on their journey, rather than authority. You believe in achieving in order to build credibility and you are comfortable acting in a "second-in-command" capacity to the Head of Restaurant Operations of Operations Innovation KFC UKI managing your own sub-team within the function. WHAT WE CAN OFFER YOU A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including; We can offer flexibility - our RSC is in Woking. Company and performance-related bonus Car allowance Generous pension with up to 11% company contribution Private healthcare with the option to increase to include family cover Annual holiday allowance starts at 25 days with the option to buy or sell up to 5 extra days per year Recharge Days - an additional 5 days per year to disconnect from our day-to-day (in addition to annual and bank holidays). After 5 years' service, annual holiday allowance increases to 30 days Study support may be available for job-related qualifications Competitive parental leave and flexible return to work options Wellbeing Gift - £50 to invest in an app that will help your personal health and well-being Wellbeing Reimbursement - A fund to claim back costs throughout the year that support your well-being such as vitamins subscriptions, language lessons, gym membership. Sanctus - 1:1 Mental Health coaching sessions...... click apply for full job details
Sep 21, 2022
Full time
WELCOME TO KFC AND YUM! WHO ARE KFC? Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one store, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today. KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey - a 24-minute train from Waterloo. Of the c.900 restaurants in the UK, 900 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run. We are proud to have received a number of accolades in recognition of our commitment to our employees, including being named as Britain's Top Employer three years running. To work for KFC is to be part of one big family. WHO ARE 'YUM!'? KFC is one of the 3 brands operated by our parent company Yum! along with Pizza Hut and Taco Bell. We are the world's largest restaurant group with over 40,000 restaurants across the globe. Yum! isn't your average Fortune 250 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential. OUR CULTURE BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!. We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people's self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans. We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards. As a company we take our corporate social responsibility very seriously and encourage our employees to 'give something back' through companywide charity efforts. As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status. MORE ABOUT THE ROLE The role of Operations Innovation Leader is to re-define and re-engineer the restaurant assets and guest and team member experience of the future for the KFC UKI business and, in doing so, increase same-store sales growth. The role holder will work to ensure that the restaurant experience of the future is ever easier, more relevant and more distinctive - both for guests and team members. This challenge will be a mix of project management, operational acumen, innovation mindset and financial/negotiation strategy. As well as working with UK-based colleagues in the Operations, Technology and Marketing teams to land the KFC UKI strategic objectives, as KFC UKI is leading the Western European restaurant operating agenda, the role holder will also be expected to deliver against these broader strategic objectives by making the restaurant of the future simpler and more digital. S/he will therefore be expected to hit the ground running, partner effectively with the KFC Global team in Dallas and externally with franchisees. Reporting to Luke Jackson, Head of Central Operations KFC UKI, the role holder will be the right-hand key person to manage restaurant innovation projects and push them to fruition; they will also have the opportunity to directly coach exciting talent in their current role. In this quick, informal, fun, unbureaucratic and truly digital organisation, surrounded by an amazing calibre of people you will have the opportunity to make an extraordinary impact quickly. WHAT YOU'LL DO: As Innovation Operations Leader, you will: Project-manage the restaurant innovation agenda - innovation and transformational change to work alongside the "Kitchen of the future" team for the brand across all KFC UKI's 950+ restaurants. Be a major thought leader on value creation through innovation (tech, digital, robotics) in restaurant and proactively bring forward proposals Lay the foundations for the growth of the brand over the next 10+ years by looking at enhancing (or implementing new) sales channels (e.g. Mobile Ordering, Table Service, etc.) Be relentless on prioritisation and governance - you will be the guardian of projects to be delivered in the next three years, and you will need to see them through from trial to finalisation, whilst ensuring that efficacy is maximised and overlap minimised between projects Review and drive efficiency, simplification and cost reduction across KFC UKI Collaborate with and communicate clearly to Franchisees, Operations and other teams in the UK and around the world WHAT WE'D LOVE FROM YOU EXPERIENCE To succeed as Operations Innovation Leader, KFC UKI, you will see yourself as an innovation-first leader with a strategic, practical and intellectual understanding of the UK consumer space. You will have previous deep project management experience, financial analysis know-how and be excited by an opportunity to create transformational change. Your coachability index will be through the roof, meaning that you will be able to quickly adapt, learn, evolve. With a de facto "chief of staff" dimension, you will also be able to quickly take the pulse of a wide variety of projects and vulgarise for the leadership team the essence of the decision-making that needs to take place. ABOUT YOU You will have strong conceptual thinking skills and be unafraid to challenge the status quo. The successful candidate will clearly display the potential to step into a COO in 4-5 years' time. Owing to the Yum!'s very special culture and lean structure, it is important that you are a self-starter, flexible, humble and action-oriented. As well as being a great communicator, super smart and operating at a level akin to that of a future COO, you will have / be the following: A balance of designing analytical strategy alongside executional excellence through effective change leadership Advanced Powerpoint skills, coupled with several project management tools know-how Strong gravitas and presentation skills A great coach cross-functionally A strong commercial mindset, able to bring people along the journey and handle challenges from stakeholders and the skills needed to manage multi-million pound projects and contracts An authentic collaborator with key stakeholders - both within and outside of organisation A rock-solid ambition to one day be a COO or Director of Operations 1)Results obsession You are deadest on delivering projects and can be hands-on, but also "high picture" - whatever is required to get the job done. You have a passion for continuous improvement and the ability to review and identify issues and opportunities in business processes and systems 2)Strategy and Innovation "Smarts" You have superior theoretical thinking skills and the ability to create and articulate a vision of the future for a function. You are hardworking and passionate about thinking outside the box, to come up with exhaustive solutions that can radically step change entire areas of the business. 3)Leadership skills You are a natural born leader of people who displays tangible humility and leverages their skills and intelligence to take others on their journey, rather than authority. You believe in achieving in order to build credibility and you are comfortable acting in a "second-in-command" capacity to the Head of Restaurant Operations of Operations Innovation KFC UKI managing your own sub-team within the function. WHAT WE CAN OFFER YOU A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including; We can offer flexibility - our RSC is in Woking. Company and performance-related bonus Car allowance Generous pension with up to 11% company contribution Private healthcare with the option to increase to include family cover Annual holiday allowance starts at 25 days with the option to buy or sell up to 5 extra days per year Recharge Days - an additional 5 days per year to disconnect from our day-to-day (in addition to annual and bank holidays). After 5 years' service, annual holiday allowance increases to 30 days Study support may be available for job-related qualifications Competitive parental leave and flexible return to work options Wellbeing Gift - £50 to invest in an app that will help your personal health and well-being Wellbeing Reimbursement - A fund to claim back costs throughout the year that support your well-being such as vitamins subscriptions, language lessons, gym membership. Sanctus - 1:1 Mental Health coaching sessions...... click apply for full job details
ABOUT THE ROLE The Interim Director of UK Programmes will be a core member of the Senior Leadership Team and the Extended Leadership Group (ELG). The ELG is responsible for the overall leadership and management of UNICEF UK and the successful delivery of the organisation's new 2026 strategy, which is focused on realising UNICEF's global vision for children, whilst achieving UNICEF UK's strategic objectives to deliver income, influence, and UK impact. In this role you will lead the UK Programmes teams, managing the three programme directors and the research and evaluation managers, whilst overseeing the successful delivery of our transformational programmes for the duration of 2023. As the Interim Director of UK Programmes, you will have overall responsibility for delivering UNICEF UK's strategic goal on UK Impact. Through your leadership, you will ensure the programmes teams deliver best practice in all that they do, and achieve positive and lasting outcomes for children, evidenced by a robust research and evaluation. Working with ELG you will ensure that we continually maximise our impact and influence for children through effective cross organisational working and collaboration. In this role, you will also represent UNICEF UK externally, acting as a key spokesperson for the organisation with the media, partners, and supporters, whilst closely working with UNICEF to help inform and shape the development of the new programming in high income countries agenda, ensuring that as a global organisation we are truly there for every child. What we will expect you to achieve Play an active, positive, and informed role on the Senior Leadership Team and Extended Leadership Group, working collaboratively with colleagues to successfully deliver the first year of the UNICEF UK strategy Provide effective leadership to the UK Programmes Department, ensuring that all strategic targets, plans, and budgets related to UK Impact and our wider influence are delivered on time against identified KPIs, to drive change for children Demonstrate and role model our shared values (known as the Shared Commitments). behaviours, and inclusive practices to support team performance Develop, model, and promote an open, safe, and inclusive working culture, by motivating and supporting individuals, encouraging collaboration and integration across teams and the wider organisation, reflecting the department's commitment to diversity and inclusion. Deliver best practice in child and adult safeguarding across all areas of our UK programming, ensuring a steadfast commitment to continual improvement Successfully oversee the programmes' department budget, working with the three programmes directors and relevant team leads to maintain strict financial controls and deliver a roadmap to full cost recovery for the three UK programmes Champion a culture of innovation and enable continuous learning by monitoring, evaluating, benchmarking our UK programmes, and sharing lessons learnt to ensure best practice across the APS directorate and the wider organisation Act as a key representative and spokesperson for the Programmes Department and (where appropriate) UNICEF UK, including with the media, partners, donors, and other influencers as required Build strong and effective working relationships with UNICEF colleagues in Geneva and New York, and work to help shape, influence and inform current thinking on the organisation's work around programming in high-income countries. BEHAVIOURS, EXPERIENCE AND SKILLS Effective Behaviours Supporter driven and mission aligned Is committed to children and their rights and motivated to work towards achieving a world that is fit for every child. Values the opinions and needs of young people and puts them at the centre of the programmes department's work Leadership Employs a positive, encouraging, open and supportive leadership and management style that motivates the directorate and wider organisation Creates and encourages a cross-organisational teamwork and collaboration, acting as a visible role model Plans and actively leads change, communicating, listening and engaging with colleagues at all stages Creates and encourages a cross-organisational teamwork and collaboration, acting as a visible role model Values diversity, respecting and drawing on colleagues' different perspectives, skills, experience and knowledge Communicating, negotiating and influencing Synthesises complicated matters into digestible, actionable briefings, public communications and tangible plans Excels at influencing, persuading and building confidence and trust at a senior level in a complex stakeholder environment to ensure collaboration, integration and alignment. Relevant experience Demonstrable senior leadership and management experience in the delivery of social change programmes, ideally within the UK Proven experience of achieving systemic change through influencing key policymakers, decision makers and practitioners, especially in relation to highly regulated public service environments, such as healthcare and educational settings Proven business development and fundraising experience, with demonstrable commercial acumen and large-scale financial management Considerable experience in driving and implementing safeguarding best practice at a programmatic and ideally departmental level, with a commitment to continual learning and improvement Experience in monitoring and evaluating programme results and supporting the delivering advocacy outcomes to achieve continual improvement and change for service users Experience in dealing with the media and acting as an organisational spokesperson and representative
Sep 18, 2022
Full time
ABOUT THE ROLE The Interim Director of UK Programmes will be a core member of the Senior Leadership Team and the Extended Leadership Group (ELG). The ELG is responsible for the overall leadership and management of UNICEF UK and the successful delivery of the organisation's new 2026 strategy, which is focused on realising UNICEF's global vision for children, whilst achieving UNICEF UK's strategic objectives to deliver income, influence, and UK impact. In this role you will lead the UK Programmes teams, managing the three programme directors and the research and evaluation managers, whilst overseeing the successful delivery of our transformational programmes for the duration of 2023. As the Interim Director of UK Programmes, you will have overall responsibility for delivering UNICEF UK's strategic goal on UK Impact. Through your leadership, you will ensure the programmes teams deliver best practice in all that they do, and achieve positive and lasting outcomes for children, evidenced by a robust research and evaluation. Working with ELG you will ensure that we continually maximise our impact and influence for children through effective cross organisational working and collaboration. In this role, you will also represent UNICEF UK externally, acting as a key spokesperson for the organisation with the media, partners, and supporters, whilst closely working with UNICEF to help inform and shape the development of the new programming in high income countries agenda, ensuring that as a global organisation we are truly there for every child. What we will expect you to achieve Play an active, positive, and informed role on the Senior Leadership Team and Extended Leadership Group, working collaboratively with colleagues to successfully deliver the first year of the UNICEF UK strategy Provide effective leadership to the UK Programmes Department, ensuring that all strategic targets, plans, and budgets related to UK Impact and our wider influence are delivered on time against identified KPIs, to drive change for children Demonstrate and role model our shared values (known as the Shared Commitments). behaviours, and inclusive practices to support team performance Develop, model, and promote an open, safe, and inclusive working culture, by motivating and supporting individuals, encouraging collaboration and integration across teams and the wider organisation, reflecting the department's commitment to diversity and inclusion. Deliver best practice in child and adult safeguarding across all areas of our UK programming, ensuring a steadfast commitment to continual improvement Successfully oversee the programmes' department budget, working with the three programmes directors and relevant team leads to maintain strict financial controls and deliver a roadmap to full cost recovery for the three UK programmes Champion a culture of innovation and enable continuous learning by monitoring, evaluating, benchmarking our UK programmes, and sharing lessons learnt to ensure best practice across the APS directorate and the wider organisation Act as a key representative and spokesperson for the Programmes Department and (where appropriate) UNICEF UK, including with the media, partners, donors, and other influencers as required Build strong and effective working relationships with UNICEF colleagues in Geneva and New York, and work to help shape, influence and inform current thinking on the organisation's work around programming in high-income countries. BEHAVIOURS, EXPERIENCE AND SKILLS Effective Behaviours Supporter driven and mission aligned Is committed to children and their rights and motivated to work towards achieving a world that is fit for every child. Values the opinions and needs of young people and puts them at the centre of the programmes department's work Leadership Employs a positive, encouraging, open and supportive leadership and management style that motivates the directorate and wider organisation Creates and encourages a cross-organisational teamwork and collaboration, acting as a visible role model Plans and actively leads change, communicating, listening and engaging with colleagues at all stages Creates and encourages a cross-organisational teamwork and collaboration, acting as a visible role model Values diversity, respecting and drawing on colleagues' different perspectives, skills, experience and knowledge Communicating, negotiating and influencing Synthesises complicated matters into digestible, actionable briefings, public communications and tangible plans Excels at influencing, persuading and building confidence and trust at a senior level in a complex stakeholder environment to ensure collaboration, integration and alignment. Relevant experience Demonstrable senior leadership and management experience in the delivery of social change programmes, ideally within the UK Proven experience of achieving systemic change through influencing key policymakers, decision makers and practitioners, especially in relation to highly regulated public service environments, such as healthcare and educational settings Proven business development and fundraising experience, with demonstrable commercial acumen and large-scale financial management Considerable experience in driving and implementing safeguarding best practice at a programmatic and ideally departmental level, with a commitment to continual learning and improvement Experience in monitoring and evaluating programme results and supporting the delivering advocacy outcomes to achieve continual improvement and change for service users Experience in dealing with the media and acting as an organisational spokesperson and representative