Product Management, London, Full Time, £80,000 - £90,000 / year Job Description In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. With our shared missions of ' Making the World a Better Place to Work " and ' Enriching connections, For good ', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Due to our growth and expansion, we are looking for an experienced Product Manager to spearhead the development and management of our Merchant products, integrations and related marketing solutions. The ideal candidate will have a solid background in product management, experience with marketplaces, have strong analytical and technical skills, excellent communication, and the ability to influence team members and stakeholders across a global organisation to drive product success. Key Responsibilities Lead the cross-functional product team within the Discounts Product Group responsible for creating value for our merchants and managing world-class marketing automation solutions Conduct qualitative and quantitative research to deeply understand user and merchant needs and identify opportunities for product improvements and new features Analyse market trends and competition to inform product strategy and positioning, specifically in the areas of savings marketplaces, merchant-related functionalities, marketing automation and integrations in context of increasing user engagement Work closely with our global retail teams to manage a prioritised roadmap on tenancy and marketing solutions Work closely with our data teams to ensure our marketing automation solution is based on solid data, using segmentation and targeting capabilities Ensuring strong reporting, analytics and reporting for merchants in the long-term taking them on a journey of self service solutions Collaborate with stakeholders across the global organisation to define product requirements, roadmap and create a shared vision for the merchant value product Set goals, prioritise tasks, and create detailed product plans to ensure timely delivery of high-quality products Measure and analyse product performance, using data-driven insights to inform product iterations and improvements Communicate product progress, challenges, and successes to global stakeholders and team members, managing expectations and ensuring alignment with overall company objectives Contribute to a culture of continuous innovation, collaboration, and knowledge-sharing within the product team Skills Bachelor's degree in a relevant field (e.g., Computer Science, Business, or related discipline) 5+ years as a Product Manager and experience with two-sided marketplace products in a publisher context Marketing automation solutions experience Exceptional analytical skills and deep experience with product and behavioural analytics solutions Experience in a B2B2C context Strong understanding of user research, market analysis, and business fundamentals Ability to set goals, prioritise tasks, and manage projects effectively Excellent communication and interpersonal skills, with the ability to influence team members and stakeholders The Interview Process Online interview with the Senior Talent Partner. This will last no longer than 40 minutes Final online interview with the Director of Product Ops and the VP of Product Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg . Security London Full Time £35,000 - £42,000 / year Engineering London Full Time £120,000 - £135,000 / year Product Management London Full Time £55,000 - £60,000 / year If you can't see a job that interests you, why not register for our job alerts by email service? And we'll email you when a job that matches what you're looking for is uploaded onto the site.
Apr 25, 2024
Full time
Product Management, London, Full Time, £80,000 - £90,000 / year Job Description In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. With our shared missions of ' Making the World a Better Place to Work " and ' Enriching connections, For good ', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Due to our growth and expansion, we are looking for an experienced Product Manager to spearhead the development and management of our Merchant products, integrations and related marketing solutions. The ideal candidate will have a solid background in product management, experience with marketplaces, have strong analytical and technical skills, excellent communication, and the ability to influence team members and stakeholders across a global organisation to drive product success. Key Responsibilities Lead the cross-functional product team within the Discounts Product Group responsible for creating value for our merchants and managing world-class marketing automation solutions Conduct qualitative and quantitative research to deeply understand user and merchant needs and identify opportunities for product improvements and new features Analyse market trends and competition to inform product strategy and positioning, specifically in the areas of savings marketplaces, merchant-related functionalities, marketing automation and integrations in context of increasing user engagement Work closely with our global retail teams to manage a prioritised roadmap on tenancy and marketing solutions Work closely with our data teams to ensure our marketing automation solution is based on solid data, using segmentation and targeting capabilities Ensuring strong reporting, analytics and reporting for merchants in the long-term taking them on a journey of self service solutions Collaborate with stakeholders across the global organisation to define product requirements, roadmap and create a shared vision for the merchant value product Set goals, prioritise tasks, and create detailed product plans to ensure timely delivery of high-quality products Measure and analyse product performance, using data-driven insights to inform product iterations and improvements Communicate product progress, challenges, and successes to global stakeholders and team members, managing expectations and ensuring alignment with overall company objectives Contribute to a culture of continuous innovation, collaboration, and knowledge-sharing within the product team Skills Bachelor's degree in a relevant field (e.g., Computer Science, Business, or related discipline) 5+ years as a Product Manager and experience with two-sided marketplace products in a publisher context Marketing automation solutions experience Exceptional analytical skills and deep experience with product and behavioural analytics solutions Experience in a B2B2C context Strong understanding of user research, market analysis, and business fundamentals Ability to set goals, prioritise tasks, and manage projects effectively Excellent communication and interpersonal skills, with the ability to influence team members and stakeholders The Interview Process Online interview with the Senior Talent Partner. This will last no longer than 40 minutes Final online interview with the Director of Product Ops and the VP of Product Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg . Security London Full Time £35,000 - £42,000 / year Engineering London Full Time £120,000 - £135,000 / year Product Management London Full Time £55,000 - £60,000 / year If you can't see a job that interests you, why not register for our job alerts by email service? And we'll email you when a job that matches what you're looking for is uploaded onto the site.
Salary: £34,085 per annum plus £5,023 London Weighting (if applicable) Location: London (Hybrid) or Remote Working Contract: Fixed Term for 12 Months Hours: 37.5 per week Closing date: Wednesday 8th May 2024 at 11:30pm This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer. Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause. The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals. This is your opportunity to join us and play a key role in our future. About the role This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You'll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels. You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We'll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement. You'll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you'll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications. About you To succeed, you'll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We're looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys. You'll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable. What is for certain though is that you're well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences. You'll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the 'About You' points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Apr 25, 2024
Full time
Salary: £34,085 per annum plus £5,023 London Weighting (if applicable) Location: London (Hybrid) or Remote Working Contract: Fixed Term for 12 Months Hours: 37.5 per week Closing date: Wednesday 8th May 2024 at 11:30pm This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer. Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause. The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals. This is your opportunity to join us and play a key role in our future. About the role This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You'll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels. You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We'll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement. You'll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you'll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications. About you To succeed, you'll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We're looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys. You'll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable. What is for certain though is that you're well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences. You'll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the 'About You' points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Stellar Cyber is a fast-growing Cybersecurity company focused on delivering holistic cyberattack protection to organizations while significantly reducing total costs of ownership with its innovative Open XDR (eXtended Detection and Response) platform based on advanced ML and security technologies. Stellar Cyber has been recognized by Gartner as one of the leading XDR players. To accelerate our growth, we are seeking a talented Head of Sales for Northern Europe with startup passion, a can-do attitude, and a desire to make an impact, while building a future for themselves and Stellar Cyber. If you are excited to be part of a very fast-growing team with lots of opportunities, Stellar Cyber is a great place to grow your career. Stellar Cyber is a global cybersecurity leader and the innovator of Open-XDR. Through AI-Powered Detection and Response, we have reinvented dramatically the way security teams use analytics and automation to solve threat detection, investigation and response. For more information, visit . Stellar Cyber is looking for a Head of Sales for Northern Europe (UK/I, Nordics and Benelux) with an opportunity to be the Lead Executive over the EMEA with positive performance. This individual should have an innate passion for Cybersecurity, to grow and expand our market presence. This individual will be responsible for strategic sales growth with enterprise and MSSP customers, as well as working with channel and technology partners to maximize market adoption and ensure client success. Responsibilities Lead account strategy and execution to generate new business growth, and add to our portfolio of customers in the Eastern US. Prospect aggressively to develop new business partnerships through networking, referrals, company lead generation and cold calling Identify customer requirements, influence strategic direction and buying decisions Drive business development and effectively manage all buying cycles and pipeline Work as a cohesive team with Sales Engineers and cross functional team members Work collaboratively with channel/ reseller community Learn, develop and evangelize new ways for Stellar Cyber to differentiate itself in the marketplace Travel to existing and prospective customers to build, maintain and develop increasing market share Forecast accurately and achieve revenue targets and other sales metrics You are self-motivated, with a drive to succeed in a highly competitive, fast-paced and dynamic segment of the IT industry. 5-7 Years Enterprise Security Sales Experience Successfully demonstrated the ability to sell solutions for Enterprise Security use-cases Strong business development, technical presentation and written skills, and the ability to present technical concepts and business solutions clearly Solid client facing and interpersonal skills; ability to build influential relationships with security analysts, CISOs and CIOs Track record of success and quota achievement Demonstrated ability to effectively eliminate sales obstacles through creative and adaptive approaches, to accelerate sales cycles and win competitive deals Intuitive sense of required steps to close business and gain customer validation Proven ability to make strong connections and develop deep customer and partner relationships Strategic and analytical thinking skills, able to plan, pitch and execute Entrepreneurial drive and work ethic Team player Experience using CRM/Salesforce, MS Office and other sales tools University degree or equivalent experience Health Insurance Paid time off Referral Program Rewards and Recognition Program
Apr 25, 2024
Full time
Stellar Cyber is a fast-growing Cybersecurity company focused on delivering holistic cyberattack protection to organizations while significantly reducing total costs of ownership with its innovative Open XDR (eXtended Detection and Response) platform based on advanced ML and security technologies. Stellar Cyber has been recognized by Gartner as one of the leading XDR players. To accelerate our growth, we are seeking a talented Head of Sales for Northern Europe with startup passion, a can-do attitude, and a desire to make an impact, while building a future for themselves and Stellar Cyber. If you are excited to be part of a very fast-growing team with lots of opportunities, Stellar Cyber is a great place to grow your career. Stellar Cyber is a global cybersecurity leader and the innovator of Open-XDR. Through AI-Powered Detection and Response, we have reinvented dramatically the way security teams use analytics and automation to solve threat detection, investigation and response. For more information, visit . Stellar Cyber is looking for a Head of Sales for Northern Europe (UK/I, Nordics and Benelux) with an opportunity to be the Lead Executive over the EMEA with positive performance. This individual should have an innate passion for Cybersecurity, to grow and expand our market presence. This individual will be responsible for strategic sales growth with enterprise and MSSP customers, as well as working with channel and technology partners to maximize market adoption and ensure client success. Responsibilities Lead account strategy and execution to generate new business growth, and add to our portfolio of customers in the Eastern US. Prospect aggressively to develop new business partnerships through networking, referrals, company lead generation and cold calling Identify customer requirements, influence strategic direction and buying decisions Drive business development and effectively manage all buying cycles and pipeline Work as a cohesive team with Sales Engineers and cross functional team members Work collaboratively with channel/ reseller community Learn, develop and evangelize new ways for Stellar Cyber to differentiate itself in the marketplace Travel to existing and prospective customers to build, maintain and develop increasing market share Forecast accurately and achieve revenue targets and other sales metrics You are self-motivated, with a drive to succeed in a highly competitive, fast-paced and dynamic segment of the IT industry. 5-7 Years Enterprise Security Sales Experience Successfully demonstrated the ability to sell solutions for Enterprise Security use-cases Strong business development, technical presentation and written skills, and the ability to present technical concepts and business solutions clearly Solid client facing and interpersonal skills; ability to build influential relationships with security analysts, CISOs and CIOs Track record of success and quota achievement Demonstrated ability to effectively eliminate sales obstacles through creative and adaptive approaches, to accelerate sales cycles and win competitive deals Intuitive sense of required steps to close business and gain customer validation Proven ability to make strong connections and develop deep customer and partner relationships Strategic and analytical thinking skills, able to plan, pitch and execute Entrepreneurial drive and work ethic Team player Experience using CRM/Salesforce, MS Office and other sales tools University degree or equivalent experience Health Insurance Paid time off Referral Program Rewards and Recognition Program
Application Developer for Dynamics / Power Platform and associated applications Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company We're looking for skilled & experienced Dynamics 365 CE and Power Platform Developer to join our outstanding and passionate team at the centre of our group wide digital transformation strategy. The successful candidate will be able to design and implement suitable solutions to complex business problems, and will be an active contributor to all aspects of our agile delivery methodology. Reporting directly to the Head of Softwar Engineering within Group Digital, the successful candidate will support the latter stages of our digital transformation journey that'll see us being entirely Cloud based by the end of 2024. We have a packed Dynamics 365 roadmap across of group businesses, that'll leverage the capabilities of the Sales, Customer Service, & Marketing modules. We're particularly excited about the AI and automation capabilities of the Power Platform as we focus on driving efficiency in our business units. This will be a rewarding but challenging role, delivering solutions at the centre of our businesses ensuring successes are high impact & visible - You'll have a real, tangible impact on these solutions that ultimately help ensure we deliver for our customers. What we would like to see: Supporting & maintaining existing & future solutions Actively participate in team knowledge share & cross training activities Have a passion for your craft and a desire to learn & improve We're committed to the ongoing development of our talent (you!). We'll agree a personalised development program and utilise a dedicated training budget to ensure you have all the tools, access & resources to succeed and keep up to date with the fast paced and ever-changing technology landscape Skills & Experience we look for: A strong background in application development (not necessarily CRM based) A strong background & experience with Microsoft Dynamics 365 Experience with JavaScript and C# Experience with Power Automate Experience with Microsoft Power Platform Any of the following would be extremely advantageous Any relevant Microsoft certifications Experience with CI/CD, especially Azure DevOps & Dynamics Experience working in an agile development environment Experience working with Public Cloud infrastructure, preferably Azure Experience with test automation, especially within Dynamics Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
Apr 24, 2024
Full time
Application Developer for Dynamics / Power Platform and associated applications Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company We're looking for skilled & experienced Dynamics 365 CE and Power Platform Developer to join our outstanding and passionate team at the centre of our group wide digital transformation strategy. The successful candidate will be able to design and implement suitable solutions to complex business problems, and will be an active contributor to all aspects of our agile delivery methodology. Reporting directly to the Head of Softwar Engineering within Group Digital, the successful candidate will support the latter stages of our digital transformation journey that'll see us being entirely Cloud based by the end of 2024. We have a packed Dynamics 365 roadmap across of group businesses, that'll leverage the capabilities of the Sales, Customer Service, & Marketing modules. We're particularly excited about the AI and automation capabilities of the Power Platform as we focus on driving efficiency in our business units. This will be a rewarding but challenging role, delivering solutions at the centre of our businesses ensuring successes are high impact & visible - You'll have a real, tangible impact on these solutions that ultimately help ensure we deliver for our customers. What we would like to see: Supporting & maintaining existing & future solutions Actively participate in team knowledge share & cross training activities Have a passion for your craft and a desire to learn & improve We're committed to the ongoing development of our talent (you!). We'll agree a personalised development program and utilise a dedicated training budget to ensure you have all the tools, access & resources to succeed and keep up to date with the fast paced and ever-changing technology landscape Skills & Experience we look for: A strong background in application development (not necessarily CRM based) A strong background & experience with Microsoft Dynamics 365 Experience with JavaScript and C# Experience with Power Automate Experience with Microsoft Power Platform Any of the following would be extremely advantageous Any relevant Microsoft certifications Experience with CI/CD, especially Azure DevOps & Dynamics Experience working in an agile development environment Experience working with Public Cloud infrastructure, preferably Azure Experience with test automation, especially within Dynamics Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
Business Hr Solutions (Consultancy) Ltd
Kettering, Northamptonshire
INTRODUCTION HR Solutions are a fast-growing HR and H&S Consultancy providing a variety of HR and Health and Safety Services to small and medium sized business across the UK. HR Solutions have a very strong service offering backed with numerous awards for our customer service. THE ROLE HR Solutions has a substantial online presence and a strong reputation for providing excellent customer service. This has resulted in a sustained period of growth through our marketing initiatives. In this role, you will be responsible for engaging with potential clients through networking, prospecting as well as through in bound sales and marketing channels. You will lead our business development strategy, managing a team of Business Development colleagues. This role is pivotal in driving revenue growth, expanding our market share. You will be responsible for setting strategic goals, managing key performance indicators, and providing insightful reporting to senior teams. THE CANDIDATE To be successful in this role you need to be comfortable contacting senior employees in your target demographic. This will include managing the whole sales process from start to finish, with support from your colleagues as required. You will also have demonstrable experience of developing business development colleagues to reach their full potential, and act as an internal coach and mentor to help them achieve their sales goals. Ideally you will have a proven track record in a senior business development role, preferably in the HR, H&S, or professional services sector, and ideally within the SME sector. We are looking for a candidate with exceptional leadership, strategic thinking, and analytical skills. Strong communication and negotiation skills, and with the ability to influence at all levels. To be successful in the role you will need to be highly motivated, innovative, and adaptable. Adept at managing multiple priorities in a dynamic environment. You should also have experience of working collaboratively with a marketing team to generate new ideas, as well as refine sales and marketing processes, including sales automation processes. Ideally you will already have a strong network of business contacts on which to build. MAIN DUTIES STRATEGIC LEADERSHIP • Develop and implement a comprehensive business development strategy that aligns with the company's long-term vision. • Evaluate market trends, competitor activities, and customer feedback to adjust strategies as necessary. TEAM MANAGEMENT • Lead, motivate, and manage the business development team, setting clear targets and providing ongoing coaching and development. • Ensure the team is high-performing and aligned with the company's values and objectives. • Recruitment of business development colleagues to ensure the team has the capacity to deal with the lead volumes. STRATEGIC SALES PLANNING AND FORECASTING • Spearhead the development and execution of strategic sales plans to meet and exceed revenue targets. • Utilize market analysis, customer feedback, and competitive intelligence to adapt sales strategies. • Implement forecasting models that accurately predict short and long-term performance, enabling proactive adjustments to sales tactics and strategies. PERFORMANCE MANAGEMENT THROUGH KPIS: • Develop and refine key performance indicators for the sales and business development team, focusing on metrics that drive sales effectiveness and efficiency. • Implement regular review sessions to analyse performance against these KPIs, identifying trends, and making data-driven decisions to optimise sales processes. • Oversee KPIs for the business development function, including lead generation, conversion rates, client acquisition, and revenue targets. • Provide regular performance reports to the senior team, highlighting achievements and areas for improvement, and monthly and quarterly forecasting. LEAD GENERATION AND SALES CONVERSION ENHANCEMENT: • Oversee the lead generation process, ensuring a consistent and high-quality flow of potential clients into the sales pipeline. • Work closely with the marketing and sales teams to refine and optimize lead generation strategies. • Focus on enhancing sales conversion rates by analysing sales funnel data, identifying bottlenecks, and implementing strategies to improve each stage of the sales process. SALES TRAINING AND DEVELOPMENT: • Ensure that the business development team has the necessary skills and knowledge to effectively engage with prospects and close sales. • Develop and implement a comprehensive sales training program that covers product knowledge, sales techniques, CRM usage, and customer service excellence. COLLABORATIVE SALES AND MARKETING EFFORTS: • Foster a collaborative environment between the sales and marketing teams to ensure that sales efforts are fully supported by marketing initiatives. SKILLS, EXPERIENCE & ATTRIBUTES • Demonstrable experience as a senior business development manager • Previous B2B Sales experience, ideally selling HR and/ or H&S related services • Demonstrable experience of managing a high-performance sales team • Demonstrable experience of maximizing sales conversions • The ability to analyse sales data and to correlate patterns for predictive forecasting • Experience of coaching and mentoring colleagues to exceed expectations • Self-motivated and able to work in a professional target driven environment • A creative thinker • Confident relationship builder • Ability to work towards targets and goals • The ability to respond positively to feedback • Excellent organisational and time management skills • Excellent computer skills including, Word, PowerPoint and Excel • Experience of using a CRM Database, preferably Dynamics and/ or Salesforce
Apr 24, 2024
Full time
INTRODUCTION HR Solutions are a fast-growing HR and H&S Consultancy providing a variety of HR and Health and Safety Services to small and medium sized business across the UK. HR Solutions have a very strong service offering backed with numerous awards for our customer service. THE ROLE HR Solutions has a substantial online presence and a strong reputation for providing excellent customer service. This has resulted in a sustained period of growth through our marketing initiatives. In this role, you will be responsible for engaging with potential clients through networking, prospecting as well as through in bound sales and marketing channels. You will lead our business development strategy, managing a team of Business Development colleagues. This role is pivotal in driving revenue growth, expanding our market share. You will be responsible for setting strategic goals, managing key performance indicators, and providing insightful reporting to senior teams. THE CANDIDATE To be successful in this role you need to be comfortable contacting senior employees in your target demographic. This will include managing the whole sales process from start to finish, with support from your colleagues as required. You will also have demonstrable experience of developing business development colleagues to reach their full potential, and act as an internal coach and mentor to help them achieve their sales goals. Ideally you will have a proven track record in a senior business development role, preferably in the HR, H&S, or professional services sector, and ideally within the SME sector. We are looking for a candidate with exceptional leadership, strategic thinking, and analytical skills. Strong communication and negotiation skills, and with the ability to influence at all levels. To be successful in the role you will need to be highly motivated, innovative, and adaptable. Adept at managing multiple priorities in a dynamic environment. You should also have experience of working collaboratively with a marketing team to generate new ideas, as well as refine sales and marketing processes, including sales automation processes. Ideally you will already have a strong network of business contacts on which to build. MAIN DUTIES STRATEGIC LEADERSHIP • Develop and implement a comprehensive business development strategy that aligns with the company's long-term vision. • Evaluate market trends, competitor activities, and customer feedback to adjust strategies as necessary. TEAM MANAGEMENT • Lead, motivate, and manage the business development team, setting clear targets and providing ongoing coaching and development. • Ensure the team is high-performing and aligned with the company's values and objectives. • Recruitment of business development colleagues to ensure the team has the capacity to deal with the lead volumes. STRATEGIC SALES PLANNING AND FORECASTING • Spearhead the development and execution of strategic sales plans to meet and exceed revenue targets. • Utilize market analysis, customer feedback, and competitive intelligence to adapt sales strategies. • Implement forecasting models that accurately predict short and long-term performance, enabling proactive adjustments to sales tactics and strategies. PERFORMANCE MANAGEMENT THROUGH KPIS: • Develop and refine key performance indicators for the sales and business development team, focusing on metrics that drive sales effectiveness and efficiency. • Implement regular review sessions to analyse performance against these KPIs, identifying trends, and making data-driven decisions to optimise sales processes. • Oversee KPIs for the business development function, including lead generation, conversion rates, client acquisition, and revenue targets. • Provide regular performance reports to the senior team, highlighting achievements and areas for improvement, and monthly and quarterly forecasting. LEAD GENERATION AND SALES CONVERSION ENHANCEMENT: • Oversee the lead generation process, ensuring a consistent and high-quality flow of potential clients into the sales pipeline. • Work closely with the marketing and sales teams to refine and optimize lead generation strategies. • Focus on enhancing sales conversion rates by analysing sales funnel data, identifying bottlenecks, and implementing strategies to improve each stage of the sales process. SALES TRAINING AND DEVELOPMENT: • Ensure that the business development team has the necessary skills and knowledge to effectively engage with prospects and close sales. • Develop and implement a comprehensive sales training program that covers product knowledge, sales techniques, CRM usage, and customer service excellence. COLLABORATIVE SALES AND MARKETING EFFORTS: • Foster a collaborative environment between the sales and marketing teams to ensure that sales efforts are fully supported by marketing initiatives. SKILLS, EXPERIENCE & ATTRIBUTES • Demonstrable experience as a senior business development manager • Previous B2B Sales experience, ideally selling HR and/ or H&S related services • Demonstrable experience of managing a high-performance sales team • Demonstrable experience of maximizing sales conversions • The ability to analyse sales data and to correlate patterns for predictive forecasting • Experience of coaching and mentoring colleagues to exceed expectations • Self-motivated and able to work in a professional target driven environment • A creative thinker • Confident relationship builder • Ability to work towards targets and goals • The ability to respond positively to feedback • Excellent organisational and time management skills • Excellent computer skills including, Word, PowerPoint and Excel • Experience of using a CRM Database, preferably Dynamics and/ or Salesforce
Project Manager - Migration to Eloqua experience Job Type Contract/Temporary Location London Negotiable Job Ref BBBH95 Date Added April 2nd, 2024 Project Manager - Experienced in Migrating to Eloqua We have an exciting opportunity for a Project Manager with experience in migrations to Eloqua to join a British Publishing, business intelligence and events group. Length : 6 months Location : Hybrid - 2 days a week in London Role Summary The Conference Brands Migration to Eloqua project is a project to migrate the companies event brands from legacy platforms to an existing instance of Eloqua. The Project Manager role will be responsible for the planning, execution and closing of the project by ensuring that it is completed on time, within budget and with good quality based on agreed scope. Skills and Experience Strong leadership, senior stakeholder management and the ability to collaborate cross-functional teams is essential The ability to lead, guide and motivate the project team members to achieve their objectives. Good understanding of change and project methodologies. Effective problem-solving skills to address issues and obstacles that may arise throughout the project lifecycle. Proficiency in Project Management software and tools. Experience in Eloqua Migrations across multiple divisions. Knowledge and Qualifications Experience in managing technology type of project, primary related to Eloqua Marketing Automation. Experience managing projects with international or cross-cultural environment will be beneficial. Bachelor's or Master's degree in Project Management, Engineering or IT is preferrable. Professional qualifications such as Project Management Professional (PMP) certificate or PRINCE2 Practitioner is of an advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Apr 23, 2024
Full time
Project Manager - Migration to Eloqua experience Job Type Contract/Temporary Location London Negotiable Job Ref BBBH95 Date Added April 2nd, 2024 Project Manager - Experienced in Migrating to Eloqua We have an exciting opportunity for a Project Manager with experience in migrations to Eloqua to join a British Publishing, business intelligence and events group. Length : 6 months Location : Hybrid - 2 days a week in London Role Summary The Conference Brands Migration to Eloqua project is a project to migrate the companies event brands from legacy platforms to an existing instance of Eloqua. The Project Manager role will be responsible for the planning, execution and closing of the project by ensuring that it is completed on time, within budget and with good quality based on agreed scope. Skills and Experience Strong leadership, senior stakeholder management and the ability to collaborate cross-functional teams is essential The ability to lead, guide and motivate the project team members to achieve their objectives. Good understanding of change and project methodologies. Effective problem-solving skills to address issues and obstacles that may arise throughout the project lifecycle. Proficiency in Project Management software and tools. Experience in Eloqua Migrations across multiple divisions. Knowledge and Qualifications Experience in managing technology type of project, primary related to Eloqua Marketing Automation. Experience managing projects with international or cross-cultural environment will be beneficial. Bachelor's or Master's degree in Project Management, Engineering or IT is preferrable. Professional qualifications such as Project Management Professional (PMP) certificate or PRINCE2 Practitioner is of an advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . We are a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating model, which makes things different and exciting; and a brilliant, positive culture. It's a fantastic place to work. We are investing in building products that utilise marketing data to drive unrivalled client performance, as a strategic priority. The role sits in the Tools & Automation tea m, alongside our Data Engineering and Platform teams , and reports to the Head of Automation. An example of a tool is: Unity - which brings together a variety of data sources, intelligence handlers and bidding functions that enable SEO and paid search teams to plan activities for the same client more effectively and to improve marketing performance. The right hire will share Croud's values: Passion: loving what you do and being driven to excel with each new project Imagination: meeting challenges creatively and ready to try new ideas Integrity: accountable and always excellent to one another The role of the Senior Software Engineer, in Croud's Tools team, will l ead on developing internal tools to unlock further client revenue potential , supporting the productionisation of solutions and embedding strong engineering practices in Croud . RESPONSIBILITIES Lead on the technical development of client-facing/revenue-driving tools Work with Head of Automation, Head of Data Engineering and other relevant stakeholders to translate the vision on tool ideas into a technical development roadmap. This entails solution design, as well as the planning of MVPs, features, dependencies, infrastructure/environment setup, testing plans, QA, monitoring & logging, maintenance plans, etc. Manage the maintenance and update/upgrade of deployed tools: CI/CD, parity with changing user requirements, technical updates (e.g. changes in third-party APIs), bug fixes, etc Contribute towards the improvement of tools e.g. new features and upgrades Embed best engineering practices across the company so that engineering services are delivered to a consistent quality across clients, offices, in a compliant manner and cost-effectively Further the growth of software engineering capability: As the team - under the postholder's leadership - begins to showcase the business value tools bring to the business, we want to grow the software engineering arm of the team. Communicate the operation and results of these solutions to internal teams and clients to get feedback and ensure work is delivered per expectations. The Senior Software Engineer is accountable for the successful and efficient development of Croud's client-facing/revenue-driving tools. Key performance indicators include the timeliness with which tools/solutions are delivered, their usage, business value it creates (e.g. additional client revenue), internal (and external where appropriate) client satisfaction, and quality of work (whether the solution is fit for purpose and to the required standard). Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. PERSON SPECIFICATION Essential: Excellent Python programming skills Proficient Javascript and SQL Strong applications/system design, deployment and maintenance experience on cloud computing platforms, Google Cloud Platform being highly desirable Demonstrable ability to craft maintainable, scalable code, TDD, SOLID software engineering principles Thorough understanding of software engineering and secure development best practices Strong CI/CD experience, Github Actions being highly desirable Productionising software applications, experience with Docker Familiarity with front end technologies, and the ability to develop and maintain user interfaces, mainly for internal applications (using open source frameworks like Flask, Django, Streamlit would be sufficient in many cases) An ability to communicate clearly and effectively about technical topics with very varied types of stakeholders, from client CMOs to software engineers Highly Desirable: Experience with Google BigQuery Experience with infrastructure automation, Terraform Experience with Data Build Tool (dbt) Google Cloud Certifications COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced maternity and paternity package Life insurance and income protection Medical Cash Plan Pension LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Apr 23, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . We are a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating model, which makes things different and exciting; and a brilliant, positive culture. It's a fantastic place to work. We are investing in building products that utilise marketing data to drive unrivalled client performance, as a strategic priority. The role sits in the Tools & Automation tea m, alongside our Data Engineering and Platform teams , and reports to the Head of Automation. An example of a tool is: Unity - which brings together a variety of data sources, intelligence handlers and bidding functions that enable SEO and paid search teams to plan activities for the same client more effectively and to improve marketing performance. The right hire will share Croud's values: Passion: loving what you do and being driven to excel with each new project Imagination: meeting challenges creatively and ready to try new ideas Integrity: accountable and always excellent to one another The role of the Senior Software Engineer, in Croud's Tools team, will l ead on developing internal tools to unlock further client revenue potential , supporting the productionisation of solutions and embedding strong engineering practices in Croud . RESPONSIBILITIES Lead on the technical development of client-facing/revenue-driving tools Work with Head of Automation, Head of Data Engineering and other relevant stakeholders to translate the vision on tool ideas into a technical development roadmap. This entails solution design, as well as the planning of MVPs, features, dependencies, infrastructure/environment setup, testing plans, QA, monitoring & logging, maintenance plans, etc. Manage the maintenance and update/upgrade of deployed tools: CI/CD, parity with changing user requirements, technical updates (e.g. changes in third-party APIs), bug fixes, etc Contribute towards the improvement of tools e.g. new features and upgrades Embed best engineering practices across the company so that engineering services are delivered to a consistent quality across clients, offices, in a compliant manner and cost-effectively Further the growth of software engineering capability: As the team - under the postholder's leadership - begins to showcase the business value tools bring to the business, we want to grow the software engineering arm of the team. Communicate the operation and results of these solutions to internal teams and clients to get feedback and ensure work is delivered per expectations. The Senior Software Engineer is accountable for the successful and efficient development of Croud's client-facing/revenue-driving tools. Key performance indicators include the timeliness with which tools/solutions are delivered, their usage, business value it creates (e.g. additional client revenue), internal (and external where appropriate) client satisfaction, and quality of work (whether the solution is fit for purpose and to the required standard). Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. PERSON SPECIFICATION Essential: Excellent Python programming skills Proficient Javascript and SQL Strong applications/system design, deployment and maintenance experience on cloud computing platforms, Google Cloud Platform being highly desirable Demonstrable ability to craft maintainable, scalable code, TDD, SOLID software engineering principles Thorough understanding of software engineering and secure development best practices Strong CI/CD experience, Github Actions being highly desirable Productionising software applications, experience with Docker Familiarity with front end technologies, and the ability to develop and maintain user interfaces, mainly for internal applications (using open source frameworks like Flask, Django, Streamlit would be sufficient in many cases) An ability to communicate clearly and effectively about technical topics with very varied types of stakeholders, from client CMOs to software engineers Highly Desirable: Experience with Google BigQuery Experience with infrastructure automation, Terraform Experience with Data Build Tool (dbt) Google Cloud Certifications COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced maternity and paternity package Life insurance and income protection Medical Cash Plan Pension LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Sales Leader / Sales Director / Sales Manager / Head of Sales / Interim / UK / EU / Consultancy Contract - 6 months Rolling. Deemed Outside IR35 (subject to full review) I am working with a leading consultancy who are looking to hire an interim Sales Leader, to be successful, you will have a great network in the consulting and Intelligent Automation industry, you will harvest leads and be an excellent communicator who's able to grasp customer needs and formulate ways to fulfil them; and convert leads into a sale. This is initially an interim role covering the UK and EU and may in time move to a permanent position. Sales Strategy and Execution Develop and execute comprehensive sales strategies to achieve revenue targets. Identify and pursue new business opportunities, markets, and potential clients. Lead the sales team in achieving individual and collective sales goals. Build and maintain strong relationships with key clients and prospects. Understand client needs, concerns, and objectives to provide tailored solutions. Act as the primary point of contact for clients, ensuring exceptional service and satisfaction. Lead, mentor, and motivate the sales team to achieve and exceed targets. Collaborate with cross-functional teams to align sales efforts with overall business objectives. Foster a collaborative and results-driven team culture. Streamline and optimise sales processes for increased efficiency. Implement best practices and leverage technology to enhance sales operations. Continuously identify opportunities for process improvement and implement strategic solutions. Establish and monitor key performance indicators (KPIs) to measure sales performance. Analyse sales data to identify trends, opportunities, and potential challenges. Provide regular reports to the executive team on sales performance and achievements. Proven experience as a successful Sales Lead or in a similar leadership role. Track record of meeting and exceeding sales targets Strong leadership and team management skills. Excellent communication and negotiation skills. Results-oriented with a focus on delivering exceptional customer satisfaction. If you have the desired skills and experience and would like to be considered please send me your CV and I will schedule a call. Sales Leader / Sales Director / Sales Manager / Head of Sales / Interim / UK / EU / Consultancy
Apr 23, 2024
Full time
Sales Leader / Sales Director / Sales Manager / Head of Sales / Interim / UK / EU / Consultancy Contract - 6 months Rolling. Deemed Outside IR35 (subject to full review) I am working with a leading consultancy who are looking to hire an interim Sales Leader, to be successful, you will have a great network in the consulting and Intelligent Automation industry, you will harvest leads and be an excellent communicator who's able to grasp customer needs and formulate ways to fulfil them; and convert leads into a sale. This is initially an interim role covering the UK and EU and may in time move to a permanent position. Sales Strategy and Execution Develop and execute comprehensive sales strategies to achieve revenue targets. Identify and pursue new business opportunities, markets, and potential clients. Lead the sales team in achieving individual and collective sales goals. Build and maintain strong relationships with key clients and prospects. Understand client needs, concerns, and objectives to provide tailored solutions. Act as the primary point of contact for clients, ensuring exceptional service and satisfaction. Lead, mentor, and motivate the sales team to achieve and exceed targets. Collaborate with cross-functional teams to align sales efforts with overall business objectives. Foster a collaborative and results-driven team culture. Streamline and optimise sales processes for increased efficiency. Implement best practices and leverage technology to enhance sales operations. Continuously identify opportunities for process improvement and implement strategic solutions. Establish and monitor key performance indicators (KPIs) to measure sales performance. Analyse sales data to identify trends, opportunities, and potential challenges. Provide regular reports to the executive team on sales performance and achievements. Proven experience as a successful Sales Lead or in a similar leadership role. Track record of meeting and exceeding sales targets Strong leadership and team management skills. Excellent communication and negotiation skills. Results-oriented with a focus on delivering exceptional customer satisfaction. If you have the desired skills and experience and would like to be considered please send me your CV and I will schedule a call. Sales Leader / Sales Director / Sales Manager / Head of Sales / Interim / UK / EU / Consultancy
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Apr 23, 2024
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Dubai, Riyadh,Amsterdam, Warsaw and Pristina . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Customer Experience to come and join our global business. Reporting directly into the VP of Customer Experience, and working collaboratively with Commercial and Product teams, you will be accountable for delivering an amazing customer experience for our partners at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: WeWork, 10 York Road, London What you will be doing Leadership - Lead and manage the customer experience team in London across omnichannel contacts, escalations, social media Performance - Managing and improving the performance of the CX team across core KPIs incl. CSAT, Quality and Productivity Service Levels - Improving service levels (SLAs), response times and resolution rates across all support channels Strategic initiatives - Developing and implementing customer experience strategies and initiatives to enhance customer satisfaction and retention Collaboration - Working cross-functionally with product, engineering, and commercial teams to address customer feedback and enhance the platform's user experience Efficiency - Implementing tools and technologies to streamline customer support processes and improve efficiency Innovation - Staying ahead of trends in customer experience and identifying how they could be implemented in Fresha to further improve customer experience This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - Previous leadership experience, leading teams and delivering high performance Relevant expertise - Technically proficient with knowledge and experience of working with SaaS, Marketplace or payment products and services in a customer experience context Omnichannel contact centres - Experiencing managing and developing omnichannel contact centres incl. Scheduling, optimisation and implementing new channels Leadership - Exceptional leader with a proven track record of building high performing teams in an operational environment Data and Analytics - Comfortable with data, analytics and using reports to drive improvements in performance and changes in the customer experience Great communicator - ability to communicate effectively with the CX team and key stakeholders in the wider business At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview process Video Introduction - Send in a video introduction answering 2 questions - 5 minutes Screen Call - Video-call with Talent Team - 30 minutes 1st Stage - In-person with VP of Customer Experience - 60 minutes 2nd Stage - In-person with Chief People Officer - 60 minutes Final Stage - In-person presentation with Chief Commercial Officer and VP of Customer Experience -60 minutes We aim to complete the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Apr 23, 2024
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Dubai, Riyadh,Amsterdam, Warsaw and Pristina . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Customer Experience to come and join our global business. Reporting directly into the VP of Customer Experience, and working collaboratively with Commercial and Product teams, you will be accountable for delivering an amazing customer experience for our partners at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: WeWork, 10 York Road, London What you will be doing Leadership - Lead and manage the customer experience team in London across omnichannel contacts, escalations, social media Performance - Managing and improving the performance of the CX team across core KPIs incl. CSAT, Quality and Productivity Service Levels - Improving service levels (SLAs), response times and resolution rates across all support channels Strategic initiatives - Developing and implementing customer experience strategies and initiatives to enhance customer satisfaction and retention Collaboration - Working cross-functionally with product, engineering, and commercial teams to address customer feedback and enhance the platform's user experience Efficiency - Implementing tools and technologies to streamline customer support processes and improve efficiency Innovation - Staying ahead of trends in customer experience and identifying how they could be implemented in Fresha to further improve customer experience This list is not exhaustive and there may be other activities you are required to deliver. What we are looking for Experience - Previous leadership experience, leading teams and delivering high performance Relevant expertise - Technically proficient with knowledge and experience of working with SaaS, Marketplace or payment products and services in a customer experience context Omnichannel contact centres - Experiencing managing and developing omnichannel contact centres incl. Scheduling, optimisation and implementing new channels Leadership - Exceptional leader with a proven track record of building high performing teams in an operational environment Data and Analytics - Comfortable with data, analytics and using reports to drive improvements in performance and changes in the customer experience Great communicator - ability to communicate effectively with the CX team and key stakeholders in the wider business At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview process Video Introduction - Send in a video introduction answering 2 questions - 5 minutes Screen Call - Video-call with Talent Team - 30 minutes 1st Stage - In-person with VP of Customer Experience - 60 minutes 2nd Stage - In-person with Chief People Officer - 60 minutes Final Stage - In-person presentation with Chief Commercial Officer and VP of Customer Experience -60 minutes We aim to complete the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
About Us: We are a cutting-edge global marketing agency specializing in the entertainment, gaming, culture, lifestyle, travel, and hospitality sectors. Our mission is to redefine the intersection of marketing and technology, creating unparalleled value through innovative products. With a strong focus on leveraging proprietary data, automation, and AI tools, we aim to transform not only our internal efficiencies but also provide our clients with groundbreaking SaaS platforms. Position Overview: As the Vice President of Product, you will architect our proprietary technology solutions, including the data, automation, and AI platforms that power our global services and solutions. This role entails overseeing all aspects of product management, engineering, data science, and technical design. By leading the strategy, development, and deployment of both internal tools and external products, you play a crucial part in driving innovation and differentiation for our agency and our clients. We seek a visionary who not only guides but also actively contributes to the creation and development of our products. This is a unique opportunity that blends strategic oversight with hands-on involvement in day-to-day operations. This role will work hand in hand with our Chief Strategy Officer (CSO), as well as various teams across creative, earned media, owned media and paid media. Key Responsibilities: Spearhead the continual development and deployment of updates across our suite of proprietary marketing technologies encompassing solutions for content creation, insights & analysis, strategy & planning and audiences & channels. With new products, work directly with the CSO on the entire product lifecycle from conception through launch, applying structured experimentation to validate new opportunities and ensuring products meet market needs. You will not only work on strategic direction for our suite of technologies but also roll up your sleeves and dive into the work alongside a small team. This involves directly engaging in product design, development, and iteration processes. Collaborate cross-functionally to understand market needs, ensuring our products align with the strategic goals and deliver exceptional value. Analyse product metrics, translating analytics into actionable insights for product optimization and innovation. Serve as a thought leader within the organization, keeping abreast of the latest trends and technologies in AI, machine learning, marketing services and creative content generation. Qualifications: 10+ years of experience in product management, with a proven track record in developing technology-driven products, preferably within the marketing, data, AI, and/or SaaS domains. Demonstrated experience in navigating the technical and strategic challenges associated with delivering innovative products that leverage big data analytics, machine learning, and other AI-driven solutions. Exceptional leadership and communication abilities, including excellent verbal and written English-language skills. Strategic thinker with excellent analytical skills, adept at turning complex concepts into actionable plans and leading products from ideation to launch. Ability to effectively engage with technical and non-technical stakeholders. Bachelor's or Master's degree in Computer Science, Engineering, Business, Marketing, or a related field is preferred. Familiarity with cloud computing platforms (e.g., AWS, GCP, Azure) and their AI/ML offerings and services. Strong background in software engineering and system architecture. Proficiency in programming languages such as HTML, CSS, Python, PHP, Javascript, SQL, or similar. Knowledge of data engineering principles, big data technologies (e.g., BigQuery, Fabric), and data pipelines for AI applications. Extensive experience in leading the development and commercialization of web-apps, products and solutions, from ideation to launch. Benefits: This position is eligible to participate in the standard benefits offered to UK employees of Allied Global Marketing, which includes heath, life, critical illness and income protection, and retirement plan with employer contribution.
Apr 23, 2024
Full time
About Us: We are a cutting-edge global marketing agency specializing in the entertainment, gaming, culture, lifestyle, travel, and hospitality sectors. Our mission is to redefine the intersection of marketing and technology, creating unparalleled value through innovative products. With a strong focus on leveraging proprietary data, automation, and AI tools, we aim to transform not only our internal efficiencies but also provide our clients with groundbreaking SaaS platforms. Position Overview: As the Vice President of Product, you will architect our proprietary technology solutions, including the data, automation, and AI platforms that power our global services and solutions. This role entails overseeing all aspects of product management, engineering, data science, and technical design. By leading the strategy, development, and deployment of both internal tools and external products, you play a crucial part in driving innovation and differentiation for our agency and our clients. We seek a visionary who not only guides but also actively contributes to the creation and development of our products. This is a unique opportunity that blends strategic oversight with hands-on involvement in day-to-day operations. This role will work hand in hand with our Chief Strategy Officer (CSO), as well as various teams across creative, earned media, owned media and paid media. Key Responsibilities: Spearhead the continual development and deployment of updates across our suite of proprietary marketing technologies encompassing solutions for content creation, insights & analysis, strategy & planning and audiences & channels. With new products, work directly with the CSO on the entire product lifecycle from conception through launch, applying structured experimentation to validate new opportunities and ensuring products meet market needs. You will not only work on strategic direction for our suite of technologies but also roll up your sleeves and dive into the work alongside a small team. This involves directly engaging in product design, development, and iteration processes. Collaborate cross-functionally to understand market needs, ensuring our products align with the strategic goals and deliver exceptional value. Analyse product metrics, translating analytics into actionable insights for product optimization and innovation. Serve as a thought leader within the organization, keeping abreast of the latest trends and technologies in AI, machine learning, marketing services and creative content generation. Qualifications: 10+ years of experience in product management, with a proven track record in developing technology-driven products, preferably within the marketing, data, AI, and/or SaaS domains. Demonstrated experience in navigating the technical and strategic challenges associated with delivering innovative products that leverage big data analytics, machine learning, and other AI-driven solutions. Exceptional leadership and communication abilities, including excellent verbal and written English-language skills. Strategic thinker with excellent analytical skills, adept at turning complex concepts into actionable plans and leading products from ideation to launch. Ability to effectively engage with technical and non-technical stakeholders. Bachelor's or Master's degree in Computer Science, Engineering, Business, Marketing, or a related field is preferred. Familiarity with cloud computing platforms (e.g., AWS, GCP, Azure) and their AI/ML offerings and services. Strong background in software engineering and system architecture. Proficiency in programming languages such as HTML, CSS, Python, PHP, Javascript, SQL, or similar. Knowledge of data engineering principles, big data technologies (e.g., BigQuery, Fabric), and data pipelines for AI applications. Extensive experience in leading the development and commercialization of web-apps, products and solutions, from ideation to launch. Benefits: This position is eligible to participate in the standard benefits offered to UK employees of Allied Global Marketing, which includes heath, life, critical illness and income protection, and retirement plan with employer contribution.
Principal Solutions Consultant page is loaded Principal Solutions Consultant Apply locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id 108679-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Sprinklr is looking for a pre-sales Principal Solutions Consultant who will partner with Sales and Customer Success on our global strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Principal Solutions Consultant you will know Sprinklr's offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer's current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. Who You Are And What Makes You Qualified: Solution Consultants will partner with sales to attain their revenue goals by owning the technical win' as key member of the account team through: Designing compelling solutions to address a customer's key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes. Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a vision of the solution, meeting the client's requirements that will drive adoption and growth Lead client workshops which may include whiteboarding, Q&A sessions, and trials Subject Matter Expertise (SME) in Customer Experience Management Keep current on industry trends and competition Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr's target market Develop a repertoire of client stories to convey the value of Sprinklr's solution to the customer, enabling champions to tell stories on our behalf Sharpen the saw on pre-sales skills, as well as participating and attending trade events. Collaboration and Administration Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution Prioritize participation in meetings with the account team and SC team Ensure general administration across our systems of record are timely and accurate Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution Document observations from prospects and customers to influence future product capabilities Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams. Relevant Skills and Experience: 5+ years of relevant CX strategy and technical consulting experience Experience in a presales role at a SaaS company managing large enterprise customers Experience in marketing, advertising, customer care, business intelligence or commerce spaces Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc. Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. Welcome We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .
Apr 21, 2024
Full time
Principal Solutions Consultant page is loaded Principal Solutions Consultant Apply locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id 108679-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Sprinklr is looking for a pre-sales Principal Solutions Consultant who will partner with Sales and Customer Success on our global strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Principal Solutions Consultant you will know Sprinklr's offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer's current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. Who You Are And What Makes You Qualified: Solution Consultants will partner with sales to attain their revenue goals by owning the technical win' as key member of the account team through: Designing compelling solutions to address a customer's key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes. Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a vision of the solution, meeting the client's requirements that will drive adoption and growth Lead client workshops which may include whiteboarding, Q&A sessions, and trials Subject Matter Expertise (SME) in Customer Experience Management Keep current on industry trends and competition Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr's target market Develop a repertoire of client stories to convey the value of Sprinklr's solution to the customer, enabling champions to tell stories on our behalf Sharpen the saw on pre-sales skills, as well as participating and attending trade events. Collaboration and Administration Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution Prioritize participation in meetings with the account team and SC team Ensure general administration across our systems of record are timely and accurate Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution Document observations from prospects and customers to influence future product capabilities Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams. Relevant Skills and Experience: 5+ years of relevant CX strategy and technical consulting experience Experience in a presales role at a SaaS company managing large enterprise customers Experience in marketing, advertising, customer care, business intelligence or commerce spaces Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc. Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. Welcome We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .
What is Storyly? Storyly is a user engagement technology that brings the popular story format to mobile applications and websites. With a simple SDK integration, Storyly platform enables customers to create stories for their users, and improve user engagement for higher customer lifetime value. With native SDKs and dedicated dashboards, Storyly opens up limitless engagement, conversion boost, and monetization possibilities. Apps that integrate with Storyly have proven to amplify the mobile experience that leads to more engaged users with higher retention and monetization. The easiest way to explore Storyly is to check out The Role The Head of People and Culture is responsible for driving the vision, strategy, and execution of all people strategy, hiring, career planning, leadership development, and performance improvement functions globally. The role will play a pivotal role in shaping our company culture, attracting and retaining top experts in their fields, and fostering an environment that promotes employee engagement, well-being, and career satisfaction. In light of these responsibilities, the Head of People and Culture identifies roles and skill sets required for executing the company's business strategy, expands relevant teams by creating the right hiring processes, ensures that teams are composed with the right people for corresponding roles, creates a diverse and innovative company culture, supports personal development with training and learning initiatives and, establishes the company's career plan guidelines. As a leader, this role develops and implements a comprehensive culture strategy as a competitive advantage that aligns with the overall business plan, anticipates the future of work, and manages organisational change. This also includes driving initiatives that promote diversity, equity, and inclusion, and create a supportive and engaging culture that fosters employee engagement and well-being. It is essential to understand business and industry trends, necessary regulations, and make informed decisions that positively impact the organisation and the stakeholders. One significant component of this is to take full responsibility for curating the right team for the organisation to achieve relevant business performance requirements. The brightest minds in the world, prefer to work with the brightest minds, so this role creates a robust system to identify, attract, nurture, and hire subject matter experts on a global scale. Technology landscape changes frequently. This role guides the organisation through change, including industry dynamics, technological advancements, macroeconomic parameters, mergers, acquisitions, and global expansion, by anticipating the impact of change on people and executing strategies for a smooth transition. To ensure the company has the proper skills required, this role uses a data informed perspective to people leadership. On a regular basis, the head of people and culture gathers data, and finds insights to inform decisions about topics such as global expansion, team performance, organisational health, and the impact of ongoing culture initiatives. It is also part of the responsibilities to leverage technology and automation to improve the overall candidate and employee experience. Fast growing organisations rely on developing leaders within the company. This role identifies and nurtures high-potential individuals, provides ongoing coaching and feedback, and creates leadership programs tailored to the organisation's unique needs. Adaptability helps us be resilient. This role is responsibe for fostering a culture of open communication and collaboration that is able to adapt to changes autonomously with minimal guidance. The role takes ownership of listening to employee concerns, identifying process or capacity bottlenecks and addressing necessary issues. Communication is vital for the success of this role which means articulating thoughts and ideas in a concise way through written language, including emails, blog posts, and company memos. Responsibilities Develop and implement a comprehensive culture strategy as a competitive advantage that aligns with our overall business plan, anticipates the future of work, and manages organisational change. Drive initiatives that promote diversity, equity, and inclusion, and create a supportive and engaging culture that fosters employee engagement and well-being. Understand business and industry trends, necessary regulations, and make informed decisions that positively impact the organisation. Take full responsibility for curating the right team for the organisation to achieve relevant business performance requirements. Create a robust system toIdentify, attract, nurture, and hire subject matter experts on a global scale. Guide the organisation through change, including industry dynamics, technological advancements, macroeconomic parameters, mergers, acquisitions, and global expansion, by anticipating the impact of change on people and executing strategies for a smooth transition. Leverage technology and automation improve the overall candidate and employee experience. Gather data, and find insights to inform decisions about global expansion, team performance, organisational health, and the impact of ongoing culture initiatives. Create a supportive and engaging employee experience, especially in remote and hybrid work models, and implement programs that promote well-being, work-life balance, and career satisfaction. Identify and nurture high-potential talent, provide ongoing coaching and feedback, and create leadership programs tailored to our organisation's unique needs. Foster a culture of open communication and collaboration that is able to adapt to changes autonomously with minimal guidance. Listen to employee concerns, identify process or capacity bottlenecks and address necessary issues. Articulate thoughts and ideas in a concise way through written language, including emails, blog posts, and company memos. Qualifications Ten years or more experience in talent management, executive search, or relevant people and culture functions Five years or more proven experience in developing and executing a global people and culture strategy for a fast growing mobile media and SaaS organisation. Entrepreneurial background is a plus. Five years or more experience in technical recruitment and leadership recruitment internationally Five years or more experience in a people and culture leadership role managing hiring, onboarding, training, compensation, and performance functions Five years or more experience in implementing career development frameworks at an international technology company Proficiency in implementing applicant tracking systems from scratch such as Lever or Greenhouse Demonstrated skills in data analysis, data visualisation, and executive reporting experience is a plus Previous reporting, due diligence, and presentation experience in a similar role at a company that raised investmen funds from venture capital firms is a big plus Hands on experience in analysing skill gaps, gathering requirements and preparing training curriculums at a technology company Proven experience with designing employee onboarding workflows including people who join engineering, sales, marketing, product and, customer teams Masters degree in Organisational Development or Master of Business Administration Excellent communication skills with native level or equivalent in Turkish and English, additional knowledge of other European languages is preferred
Apr 21, 2024
Full time
What is Storyly? Storyly is a user engagement technology that brings the popular story format to mobile applications and websites. With a simple SDK integration, Storyly platform enables customers to create stories for their users, and improve user engagement for higher customer lifetime value. With native SDKs and dedicated dashboards, Storyly opens up limitless engagement, conversion boost, and monetization possibilities. Apps that integrate with Storyly have proven to amplify the mobile experience that leads to more engaged users with higher retention and monetization. The easiest way to explore Storyly is to check out The Role The Head of People and Culture is responsible for driving the vision, strategy, and execution of all people strategy, hiring, career planning, leadership development, and performance improvement functions globally. The role will play a pivotal role in shaping our company culture, attracting and retaining top experts in their fields, and fostering an environment that promotes employee engagement, well-being, and career satisfaction. In light of these responsibilities, the Head of People and Culture identifies roles and skill sets required for executing the company's business strategy, expands relevant teams by creating the right hiring processes, ensures that teams are composed with the right people for corresponding roles, creates a diverse and innovative company culture, supports personal development with training and learning initiatives and, establishes the company's career plan guidelines. As a leader, this role develops and implements a comprehensive culture strategy as a competitive advantage that aligns with the overall business plan, anticipates the future of work, and manages organisational change. This also includes driving initiatives that promote diversity, equity, and inclusion, and create a supportive and engaging culture that fosters employee engagement and well-being. It is essential to understand business and industry trends, necessary regulations, and make informed decisions that positively impact the organisation and the stakeholders. One significant component of this is to take full responsibility for curating the right team for the organisation to achieve relevant business performance requirements. The brightest minds in the world, prefer to work with the brightest minds, so this role creates a robust system to identify, attract, nurture, and hire subject matter experts on a global scale. Technology landscape changes frequently. This role guides the organisation through change, including industry dynamics, technological advancements, macroeconomic parameters, mergers, acquisitions, and global expansion, by anticipating the impact of change on people and executing strategies for a smooth transition. To ensure the company has the proper skills required, this role uses a data informed perspective to people leadership. On a regular basis, the head of people and culture gathers data, and finds insights to inform decisions about topics such as global expansion, team performance, organisational health, and the impact of ongoing culture initiatives. It is also part of the responsibilities to leverage technology and automation to improve the overall candidate and employee experience. Fast growing organisations rely on developing leaders within the company. This role identifies and nurtures high-potential individuals, provides ongoing coaching and feedback, and creates leadership programs tailored to the organisation's unique needs. Adaptability helps us be resilient. This role is responsibe for fostering a culture of open communication and collaboration that is able to adapt to changes autonomously with minimal guidance. The role takes ownership of listening to employee concerns, identifying process or capacity bottlenecks and addressing necessary issues. Communication is vital for the success of this role which means articulating thoughts and ideas in a concise way through written language, including emails, blog posts, and company memos. Responsibilities Develop and implement a comprehensive culture strategy as a competitive advantage that aligns with our overall business plan, anticipates the future of work, and manages organisational change. Drive initiatives that promote diversity, equity, and inclusion, and create a supportive and engaging culture that fosters employee engagement and well-being. Understand business and industry trends, necessary regulations, and make informed decisions that positively impact the organisation. Take full responsibility for curating the right team for the organisation to achieve relevant business performance requirements. Create a robust system toIdentify, attract, nurture, and hire subject matter experts on a global scale. Guide the organisation through change, including industry dynamics, technological advancements, macroeconomic parameters, mergers, acquisitions, and global expansion, by anticipating the impact of change on people and executing strategies for a smooth transition. Leverage technology and automation improve the overall candidate and employee experience. Gather data, and find insights to inform decisions about global expansion, team performance, organisational health, and the impact of ongoing culture initiatives. Create a supportive and engaging employee experience, especially in remote and hybrid work models, and implement programs that promote well-being, work-life balance, and career satisfaction. Identify and nurture high-potential talent, provide ongoing coaching and feedback, and create leadership programs tailored to our organisation's unique needs. Foster a culture of open communication and collaboration that is able to adapt to changes autonomously with minimal guidance. Listen to employee concerns, identify process or capacity bottlenecks and address necessary issues. Articulate thoughts and ideas in a concise way through written language, including emails, blog posts, and company memos. Qualifications Ten years or more experience in talent management, executive search, or relevant people and culture functions Five years or more proven experience in developing and executing a global people and culture strategy for a fast growing mobile media and SaaS organisation. Entrepreneurial background is a plus. Five years or more experience in technical recruitment and leadership recruitment internationally Five years or more experience in a people and culture leadership role managing hiring, onboarding, training, compensation, and performance functions Five years or more experience in implementing career development frameworks at an international technology company Proficiency in implementing applicant tracking systems from scratch such as Lever or Greenhouse Demonstrated skills in data analysis, data visualisation, and executive reporting experience is a plus Previous reporting, due diligence, and presentation experience in a similar role at a company that raised investmen funds from venture capital firms is a big plus Hands on experience in analysing skill gaps, gathering requirements and preparing training curriculums at a technology company Proven experience with designing employee onboarding workflows including people who join engineering, sales, marketing, product and, customer teams Masters degree in Organisational Development or Master of Business Administration Excellent communication skills with native level or equivalent in Turkish and English, additional knowledge of other European languages is preferred
Who we are, what we do and why We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless. The Customer Success Lead will drive the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment whilst leading the Customer Success team. Reporting to the UK GM, you will partner with leaders across the UK business to ensure Dext effectively and efficiently delivers an outstanding customer experience. You will work closely with the New Business and Account Management teams to support the efforts in achieving high retention & growth rates for the UK business. The role - what you'll do: Lead, coach and manage a team of CSM's, ensuring the continual professional growth of the team and the individuals within it. This would include formally documented PDP for each team member. In conjunction with the UK GM & wider UK Leadership, build a customer engagement strategy that supports the overall goals of Dext's UK business. Partner with internal stakeholders to ensure we continually iterate and improve upon all areas of our customer engagements; primarily focused on the onboarding, training & education we provide throughout the customer journey. Identify and propose scalable solutions to manage our smaller accounts effectively, ensuring they feel highly supported and serviced as well Foster a team-oriented environment that drives collaboration and idea generation Collaborate with Marketing to ensure our customer marketing is aligned, helping drive customer advocacy from successful engagements. Collate, understand and share key insights with our Product teams to support the build of new products and enhancement of existing products Develop detailed expertise in the Dext suite of products Ensure the team are able to educate & consult with customers on how to both use and implement the Dext suite of products across their practice and client base, offering value add best practice guidance Act as the voice of the customer within the company, sharing feedback from partners on level of service, experience with the product etc. Lead team to achieve weekly call/meeting KPI's Working towards and achieving your monthly net client retention KPIs Working closely with the Account Management team to devise monthly plans around minimising churn. Stakeholders they will collaborate with Internal stakeholders UK Leadership Account Management & new sales Product Support Marketing External stakeholders Working directly with decision makers across the Partner (customer) base. Goals & Objectives Active Clients added Time to value Time to onboard partners Ensure team meet activity KPI's to deliver an exceptional customer experience About you - what we are looking for: Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity & Inclusion commitments here Skills Requirements Essentials 3-5 years relevant and proven leadership experience within Customer Success Experience in developing and implementing Customer Success strategies and initiatives. Excellent communicator, able to build strong relationships with internal and external stakeholders at a senior level Experience in coaching and developing Customer Success teams to fulfil their potential and achieve set targets. Process driven and numerically confident Able to prioritise work effectively to maximise team's time spent with Dext's customers Strong problem solver Strong strategic planning and execution skills. Proficiency in CRM systems Knowledge Essentials Experience within a fast paced and innovative environment Software or SaaS experience Desirables Previous work in the accounting and bookkeeping sector beneficial, but not essential Fintech experience also beneficial, but not essential Behaviours Essentials Motivated by KPI and target driven roles Team player who works with others to deliver results, contributing to the group and ensuring the team's needs comes first A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better. Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent Brave & willing to try new approaches that can lead to exceptional results Desirables Experience working towards targets/ quotas Able to negotiate win-win scenarios. What you will be part of - our values, culture and behaviours: We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do: Be Brave - Everyone in the company has a voice to challenge ideas and the status quo. Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do. Be Together - We are one team. There is no such thing as individual success without team success. Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. They are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous! What we will give you - the perks: A competitive salary; Flexible working; 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday; Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!); Cycle to work scheme; Access to the Learnably platform where you can spend your annual L&D allowance - ; Payroll giving; Income protection; Mental health support through
Apr 21, 2024
Full time
Who we are, what we do and why We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless. The Customer Success Lead will drive the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment whilst leading the Customer Success team. Reporting to the UK GM, you will partner with leaders across the UK business to ensure Dext effectively and efficiently delivers an outstanding customer experience. You will work closely with the New Business and Account Management teams to support the efforts in achieving high retention & growth rates for the UK business. The role - what you'll do: Lead, coach and manage a team of CSM's, ensuring the continual professional growth of the team and the individuals within it. This would include formally documented PDP for each team member. In conjunction with the UK GM & wider UK Leadership, build a customer engagement strategy that supports the overall goals of Dext's UK business. Partner with internal stakeholders to ensure we continually iterate and improve upon all areas of our customer engagements; primarily focused on the onboarding, training & education we provide throughout the customer journey. Identify and propose scalable solutions to manage our smaller accounts effectively, ensuring they feel highly supported and serviced as well Foster a team-oriented environment that drives collaboration and idea generation Collaborate with Marketing to ensure our customer marketing is aligned, helping drive customer advocacy from successful engagements. Collate, understand and share key insights with our Product teams to support the build of new products and enhancement of existing products Develop detailed expertise in the Dext suite of products Ensure the team are able to educate & consult with customers on how to both use and implement the Dext suite of products across their practice and client base, offering value add best practice guidance Act as the voice of the customer within the company, sharing feedback from partners on level of service, experience with the product etc. Lead team to achieve weekly call/meeting KPI's Working towards and achieving your monthly net client retention KPIs Working closely with the Account Management team to devise monthly plans around minimising churn. Stakeholders they will collaborate with Internal stakeholders UK Leadership Account Management & new sales Product Support Marketing External stakeholders Working directly with decision makers across the Partner (customer) base. Goals & Objectives Active Clients added Time to value Time to onboard partners Ensure team meet activity KPI's to deliver an exceptional customer experience About you - what we are looking for: Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity & Inclusion commitments here Skills Requirements Essentials 3-5 years relevant and proven leadership experience within Customer Success Experience in developing and implementing Customer Success strategies and initiatives. Excellent communicator, able to build strong relationships with internal and external stakeholders at a senior level Experience in coaching and developing Customer Success teams to fulfil their potential and achieve set targets. Process driven and numerically confident Able to prioritise work effectively to maximise team's time spent with Dext's customers Strong problem solver Strong strategic planning and execution skills. Proficiency in CRM systems Knowledge Essentials Experience within a fast paced and innovative environment Software or SaaS experience Desirables Previous work in the accounting and bookkeeping sector beneficial, but not essential Fintech experience also beneficial, but not essential Behaviours Essentials Motivated by KPI and target driven roles Team player who works with others to deliver results, contributing to the group and ensuring the team's needs comes first A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better. Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent Brave & willing to try new approaches that can lead to exceptional results Desirables Experience working towards targets/ quotas Able to negotiate win-win scenarios. What you will be part of - our values, culture and behaviours: We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do: Be Brave - Everyone in the company has a voice to challenge ideas and the status quo. Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do. Be Together - We are one team. There is no such thing as individual success without team success. Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. They are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous! What we will give you - the perks: A competitive salary; Flexible working; 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday; Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!); Cycle to work scheme; Access to the Learnably platform where you can spend your annual L&D allowance - ; Payroll giving; Income protection; Mental health support through
Business Director - Creative Tech (Maternity cover) Business Director - Creative Tech (Maternity cover) London, hybrid This position sits in our Creative & Marketing team based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing and creative production techniques like augmented reality, games, creative automation, generative AI and virtual production. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, Smart and Snapchat. JOB PURPOSE The Creative Tech Business Director is at the forefront of bringing together our data, technology, creative content, and paid media teams to drive innovation and solve complex business problems for our clients. This role is pivotal in leading the team towards excellence, managing escalations, delivering outstanding results across multiple projects, and identifying new business opportunities in the creative tech space. KEY RESPONSIBILITIES Lead and develop the Creative Tech team, fostering innovation and high performance. Initiate training programs to upskill the talent in the team. Collaborate with department leads to optimize team configurations for quality and revenue. Serve as the final escalation point for clients and HR issues. Oversee recruitment and manage resources alongside the Client Planning Director. Promote a culture of excellence, collaboration, and innovation Champion the creation of pioneering work in creative technology, staying ahead of industry trends and ensuring the delivery of high-quality projects Drive the strategy for integrating emerging technologies and creative solutions with client teams Strengthen long-term relationships with key clients, ensuring their business needs are met. Manage client escalations to maintain satisfaction and project success. Oversee client projects and support long-term client strategy to guarantee excellence and innovation. Oversee projects to ensure we're delivering profitable results and accurate costs. Drive growth & business development for the creative tech team. Identifying and developing new business opportunities across the business globally, creating appropriate materials and case studies to help our creative tech offering. Stay updated on industry trends to uncover new revenue avenues. Lead pitches and foster cross-functional collaboration to enhance client strategies with technology solutions, ultimately driving tech growth. Advocate for the team's vision, promoting understanding and cross-sales opportunities. WHAT WE ARE LOOKING FOR Proven dynamic leadership in creative tech within an integrated agency, with a strong track record in technology-focused roles. Expertise in leveraging emerging technologies in a commercial setting. Exceptional skills in team management and leadership, capable of guiding cross-functional teams. Strong strategic, commercial, and financial insight to foster growth and innovation. Excellent client relationship management capabilities, adept at handling complex projects and escalations. Proficiency in fostering a collaborative culture and nurturing talent. Effective at cross-functional collaboration, with excellent communication, problem-solving, and organisational skills. Excellent presentation skills Ability to react quickly within a fast-paced environment and to remain focused under pressure and work under tight deadlines WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family-friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annualDEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here . Be part of our digital future We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.
Apr 20, 2024
Full time
Business Director - Creative Tech (Maternity cover) Business Director - Creative Tech (Maternity cover) London, hybrid This position sits in our Creative & Marketing team based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing and creative production techniques like augmented reality, games, creative automation, generative AI and virtual production. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, Smart and Snapchat. JOB PURPOSE The Creative Tech Business Director is at the forefront of bringing together our data, technology, creative content, and paid media teams to drive innovation and solve complex business problems for our clients. This role is pivotal in leading the team towards excellence, managing escalations, delivering outstanding results across multiple projects, and identifying new business opportunities in the creative tech space. KEY RESPONSIBILITIES Lead and develop the Creative Tech team, fostering innovation and high performance. Initiate training programs to upskill the talent in the team. Collaborate with department leads to optimize team configurations for quality and revenue. Serve as the final escalation point for clients and HR issues. Oversee recruitment and manage resources alongside the Client Planning Director. Promote a culture of excellence, collaboration, and innovation Champion the creation of pioneering work in creative technology, staying ahead of industry trends and ensuring the delivery of high-quality projects Drive the strategy for integrating emerging technologies and creative solutions with client teams Strengthen long-term relationships with key clients, ensuring their business needs are met. Manage client escalations to maintain satisfaction and project success. Oversee client projects and support long-term client strategy to guarantee excellence and innovation. Oversee projects to ensure we're delivering profitable results and accurate costs. Drive growth & business development for the creative tech team. Identifying and developing new business opportunities across the business globally, creating appropriate materials and case studies to help our creative tech offering. Stay updated on industry trends to uncover new revenue avenues. Lead pitches and foster cross-functional collaboration to enhance client strategies with technology solutions, ultimately driving tech growth. Advocate for the team's vision, promoting understanding and cross-sales opportunities. WHAT WE ARE LOOKING FOR Proven dynamic leadership in creative tech within an integrated agency, with a strong track record in technology-focused roles. Expertise in leveraging emerging technologies in a commercial setting. Exceptional skills in team management and leadership, capable of guiding cross-functional teams. Strong strategic, commercial, and financial insight to foster growth and innovation. Excellent client relationship management capabilities, adept at handling complex projects and escalations. Proficiency in fostering a collaborative culture and nurturing talent. Effective at cross-functional collaboration, with excellent communication, problem-solving, and organisational skills. Excellent presentation skills Ability to react quickly within a fast-paced environment and to remain focused under pressure and work under tight deadlines WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family-friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annualDEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here . Be part of our digital future We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. We are seeking a Marketing Executive who has a proven track record in marketing automation, operational data management and campaign management. You will have a broad skillset operational skill set including lead and opportunity generation and management, operational reporting, workflow build and management, data compliance and governance. This is a full-time hybrid position (2-days a week in office, and 3-days remotely). Our Marketing Executive will collaborate with the Head of Marketing and the broader marketing team to execute tactical activities based on the marketing strategy and plans, all the while closely working with the content & PR manager. This will involve implementing community building and social media strategies to enhance engagement, interaction, and brand loyalty, as well as enhancing the audience experience. A crucial aspect of the position will involve overseeing the marketing budget and purchase orders, meeting reporting requirements, and making website changes in collaboration with the website and SEO management agencies. As a Marketing Executive, you will consistently analyze response rates/KPIs, attendee demographics, and provide suggestions for conversion rate optimization in the sales and marketing funnel (CRO). Additionally, you will create monthly performance reports and offer actionable recommendations (leads/opps/engagement). We are seeking an individual with experience in a similar marketing executive/operations role, possessing a high level of creativity, analytical thinking, and a passion for driving impactful marketing initiatives and operational efficiencies. Proficiency in WordPress, HubSpot, Google Analytics, LinkedIn, and Sales Navigator is preferred.
Apr 20, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. We are seeking a Marketing Executive who has a proven track record in marketing automation, operational data management and campaign management. You will have a broad skillset operational skill set including lead and opportunity generation and management, operational reporting, workflow build and management, data compliance and governance. This is a full-time hybrid position (2-days a week in office, and 3-days remotely). Our Marketing Executive will collaborate with the Head of Marketing and the broader marketing team to execute tactical activities based on the marketing strategy and plans, all the while closely working with the content & PR manager. This will involve implementing community building and social media strategies to enhance engagement, interaction, and brand loyalty, as well as enhancing the audience experience. A crucial aspect of the position will involve overseeing the marketing budget and purchase orders, meeting reporting requirements, and making website changes in collaboration with the website and SEO management agencies. As a Marketing Executive, you will consistently analyze response rates/KPIs, attendee demographics, and provide suggestions for conversion rate optimization in the sales and marketing funnel (CRO). Additionally, you will create monthly performance reports and offer actionable recommendations (leads/opps/engagement). We are seeking an individual with experience in a similar marketing executive/operations role, possessing a high level of creativity, analytical thinking, and a passion for driving impactful marketing initiatives and operational efficiencies. Proficiency in WordPress, HubSpot, Google Analytics, LinkedIn, and Sales Navigator is preferred.
Intuit's Small Business and Self-Employed Group (SBSEG) is devoted to creating solutions to meet the needs and improve the chances of success for these entrepreneurs with a portfolio of solutions ranging from mileage tracking to invoicing, payroll to accounting, payments and capital. We are looking for someone to lead our performance marketing organization for the UK, Intuit's largest market outside of the US. You will develop the media strategy, test constantly and scale initiatives to drive awareness, consideration and conversion of our Quickbooks portfolio. You will be responsible for overall planning, forecasting and optimization across all of the performance marketing channels to profitably acquire customers, build the Quickbooks brand and deliver best-in-class E2E experiences that delight small businesses and accountants across the product portfolio. Responsibilities Build performance marketing strategy for the UK business Build, develop, coach a high performing performance marketing team Lead a team and agency partners spanning all aspects of performance marketing including; Paid Search, SEO, Paid Social, Brand/above the line media advertising, Mobile, Programmatic and CRO Execute and optimise with data driven innovation to drive volume growth at a decreasing CPA efficiency Responsible for allocating, investing and optimizing a significant media budget across all channels from top-of-funnel to bottom-of-funnel to meet performance and brand building goals Utilize data-driven methodology, analysis and measurement to improve effectiveness and efficiency across all marketing channels Manage media agency to build a holistic go to market approach Work closely with your analytics and business operations and intelligence partners to build a world-class performance marketing engine across tracking, attribution, automation and optimization Innovate and implement test and learn strategies and drive scalable results Strong analytical approach to acquisition funnel metrics, measurement and campaign performance Evolve and plan the business across a 3-year horizon Performance & Success Measures: Increased marketing ROI by program / by channel Reduced / optimized CPAs Increased website conversion Improved brand health metrics (e.g. awareness, consideration) Proven experience of successfully planning and launching high profile integrated marketing campaigns for top UK brands Proven experience managing agency relationships Track record of growing marketing investment on a measurable basis (CPA, ROI, MMM, etc.) at scale Strong leadership and communication skills to drive recommendations, articulate trade-offs and communicate plans to senior executives Willingness to be deep in the details while also being able to create and communicate higher level strategy Ideal candidate has experience with high volume ecommerce businesses and or subscription based offerings in a SaaS environment - FinTech and or multiple product portfolio experience is a plus
Apr 19, 2024
Full time
Intuit's Small Business and Self-Employed Group (SBSEG) is devoted to creating solutions to meet the needs and improve the chances of success for these entrepreneurs with a portfolio of solutions ranging from mileage tracking to invoicing, payroll to accounting, payments and capital. We are looking for someone to lead our performance marketing organization for the UK, Intuit's largest market outside of the US. You will develop the media strategy, test constantly and scale initiatives to drive awareness, consideration and conversion of our Quickbooks portfolio. You will be responsible for overall planning, forecasting and optimization across all of the performance marketing channels to profitably acquire customers, build the Quickbooks brand and deliver best-in-class E2E experiences that delight small businesses and accountants across the product portfolio. Responsibilities Build performance marketing strategy for the UK business Build, develop, coach a high performing performance marketing team Lead a team and agency partners spanning all aspects of performance marketing including; Paid Search, SEO, Paid Social, Brand/above the line media advertising, Mobile, Programmatic and CRO Execute and optimise with data driven innovation to drive volume growth at a decreasing CPA efficiency Responsible for allocating, investing and optimizing a significant media budget across all channels from top-of-funnel to bottom-of-funnel to meet performance and brand building goals Utilize data-driven methodology, analysis and measurement to improve effectiveness and efficiency across all marketing channels Manage media agency to build a holistic go to market approach Work closely with your analytics and business operations and intelligence partners to build a world-class performance marketing engine across tracking, attribution, automation and optimization Innovate and implement test and learn strategies and drive scalable results Strong analytical approach to acquisition funnel metrics, measurement and campaign performance Evolve and plan the business across a 3-year horizon Performance & Success Measures: Increased marketing ROI by program / by channel Reduced / optimized CPAs Increased website conversion Improved brand health metrics (e.g. awareness, consideration) Proven experience of successfully planning and launching high profile integrated marketing campaigns for top UK brands Proven experience managing agency relationships Track record of growing marketing investment on a measurable basis (CPA, ROI, MMM, etc.) at scale Strong leadership and communication skills to drive recommendations, articulate trade-offs and communicate plans to senior executives Willingness to be deep in the details while also being able to create and communicate higher level strategy Ideal candidate has experience with high volume ecommerce businesses and or subscription based offerings in a SaaS environment - FinTech and or multiple product portfolio experience is a plus
Head of Client and Product Compliance page is loaded Head of Client and Product Compliance Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id JR255 The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just over 500 employees and £51.4 billion worth of assets under management (as at 30th June 2023). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA, APAC and the US. The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings. We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background As a member of the Compliance team, the role is focused on all central compliance activities and works closely with the Head and Deputy Head of Compliance The role works in collaboration with various teams in Compliance, as well as within the business. Key Responsibilities Primary Responsibilities: Support the Head of Compliance in meeting their regulatory obligations through the provision of compliance advisory , oversight and monitoring and assurance activities in relation to client and product compliance . Lead and motivate the C lient and P roduct C ompliance team ensuring appropriate training , frameworks and tools, processes and procedures are in place to provide a high-quality product and client compliance service. Foster a culture of good conduct and high standards / work ethics through the provision of robust team management. Provide accurate and timely production of management information in respect to these areas to assist the Head of Compliance in undertaking reasonable steps. Assist in the design and execution of the compliance monitoring plan with specific focus to product and client related activities and risks including assurance of first line controls . Monitor client activity and transactions for suspicious behavior , investigating potential breaches and escalating where necessary. Own and oversee all product and client related compliance frameworks, including but not limited to complaints handling, product development/change, financial promotions and consumer duty controls ensuring they remain in line with regulatory obligations and risk appetites . M aintenance of C lient and P roduct C ompliance risk assessments Responsible for the global financial promotion approval framework ensuring timely , risk-based approvals . Close collaboration with international compliance colleagues, utilising international resources and expertise for global marketing , product and client oversight and approval . Responsible for compliance oversight, monitoring and advice for transfer agency related activities Oversee the product governance framework to ensure compliance with PROD Sourcebook and provide related management information to the Head of Compliance including product specific reporting under MiFID Provide pro-active oversight and advice in respect to all product related change , including but not limited to launches, changes and closures. Work closely with the Head of Investment Compliance and the Head of Portfolio Compliance, ensuring that all relevant information in respect to product change is shared to allow for effective monitoring and oversight post product change completion. Provide pro-active advice and insight into product and client related regulatory change including any financial promotion related change . Oversee and support the implementation of such change from a second line perspective. Work closely with the Client Group and Product Restructuring Teams to ensure sufficient pro-active compliance advice , o versight and monitoring is provided. Establish and manage processes for client onboarding and due diligence Own and maintain the compliance due diligence question bank Represent compliance at due diligence meetings Work closely with the Head of Portfolio Compliance and Head of Investment Compliance in the oversight , monitoring and advice provision of ESG related regulation applicable to Jupiter products and Jupiter as a corporate. Additional Responsibilities Support the broader compliance team to ensure continuity of compliance related activities as and when required. Ensure team members appropriately managed dependent on experience and effectively cross-skills to support the broader department Desired Skills / Experience Proven ability to lead and motivate a team of compliance professionals to achieve established goals. Experience developing and implementing a comprehensive compliance program for an asset management firm. Strong track record of building a collaborative and effective compliance culture that fosters ethical behavior. Demonstrated ability to influence senior management on compliance matters and secure buy-in for necessary changes. Strong interpersonal and organisational skills Robust and evidencable management experience S trong knowledge of global marketing regulation Strong understanding of conflicts of interest and appropriate risk mitigation in respect to client and product Good communication skills and ability to build strong relationships across the compliance team and broader business. Experience navigating the balance between robust compliance and operational efficiency A proactive nature and pragmatic work ethic. Ability to work to strict deadlines and work under pressure. Ability to investigate issues and proactively problem solve . Demonstrated ability to communicate comfortably with senior management. Analytical, h igh level of data literacy and able to drive automation and smarter ways of working Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role. Similar Jobs (1) Head of Central Compliance locations London time type Full time posted on Posted 2 Days Ago Our high-conviction investment approach is fundamental to the way we think, and the way we work. We all understand how we can positively impact our clients. We are team players and success is only possible if we work together. We respect and celebrate different perspectives, and experiences. We are tenacious and create an environment where everyone can do meaningful work for clients, for our business, and for the world around us. We are agile, brave, and work fast. We take accountability and always look for ways to drive greater value for our clients. That means continuously improving and seeking to innovate. We embrace change and challenge convention. We are proud of our journey so far and continually try to find better ways to work and share lessons learnt so that we can be even stronger tomorrow. At Jupiter, we unlock your potential so our clients can achieve theirs.
Apr 19, 2024
Full time
Head of Client and Product Compliance page is loaded Head of Client and Product Compliance Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id JR255 The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just over 500 employees and £51.4 billion worth of assets under management (as at 30th June 2023). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA, APAC and the US. The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings. We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background As a member of the Compliance team, the role is focused on all central compliance activities and works closely with the Head and Deputy Head of Compliance The role works in collaboration with various teams in Compliance, as well as within the business. Key Responsibilities Primary Responsibilities: Support the Head of Compliance in meeting their regulatory obligations through the provision of compliance advisory , oversight and monitoring and assurance activities in relation to client and product compliance . Lead and motivate the C lient and P roduct C ompliance team ensuring appropriate training , frameworks and tools, processes and procedures are in place to provide a high-quality product and client compliance service. Foster a culture of good conduct and high standards / work ethics through the provision of robust team management. Provide accurate and timely production of management information in respect to these areas to assist the Head of Compliance in undertaking reasonable steps. Assist in the design and execution of the compliance monitoring plan with specific focus to product and client related activities and risks including assurance of first line controls . Monitor client activity and transactions for suspicious behavior , investigating potential breaches and escalating where necessary. Own and oversee all product and client related compliance frameworks, including but not limited to complaints handling, product development/change, financial promotions and consumer duty controls ensuring they remain in line with regulatory obligations and risk appetites . M aintenance of C lient and P roduct C ompliance risk assessments Responsible for the global financial promotion approval framework ensuring timely , risk-based approvals . Close collaboration with international compliance colleagues, utilising international resources and expertise for global marketing , product and client oversight and approval . Responsible for compliance oversight, monitoring and advice for transfer agency related activities Oversee the product governance framework to ensure compliance with PROD Sourcebook and provide related management information to the Head of Compliance including product specific reporting under MiFID Provide pro-active oversight and advice in respect to all product related change , including but not limited to launches, changes and closures. Work closely with the Head of Investment Compliance and the Head of Portfolio Compliance, ensuring that all relevant information in respect to product change is shared to allow for effective monitoring and oversight post product change completion. Provide pro-active advice and insight into product and client related regulatory change including any financial promotion related change . Oversee and support the implementation of such change from a second line perspective. Work closely with the Client Group and Product Restructuring Teams to ensure sufficient pro-active compliance advice , o versight and monitoring is provided. Establish and manage processes for client onboarding and due diligence Own and maintain the compliance due diligence question bank Represent compliance at due diligence meetings Work closely with the Head of Portfolio Compliance and Head of Investment Compliance in the oversight , monitoring and advice provision of ESG related regulation applicable to Jupiter products and Jupiter as a corporate. Additional Responsibilities Support the broader compliance team to ensure continuity of compliance related activities as and when required. Ensure team members appropriately managed dependent on experience and effectively cross-skills to support the broader department Desired Skills / Experience Proven ability to lead and motivate a team of compliance professionals to achieve established goals. Experience developing and implementing a comprehensive compliance program for an asset management firm. Strong track record of building a collaborative and effective compliance culture that fosters ethical behavior. Demonstrated ability to influence senior management on compliance matters and secure buy-in for necessary changes. Strong interpersonal and organisational skills Robust and evidencable management experience S trong knowledge of global marketing regulation Strong understanding of conflicts of interest and appropriate risk mitigation in respect to client and product Good communication skills and ability to build strong relationships across the compliance team and broader business. Experience navigating the balance between robust compliance and operational efficiency A proactive nature and pragmatic work ethic. Ability to work to strict deadlines and work under pressure. Ability to investigate issues and proactively problem solve . Demonstrated ability to communicate comfortably with senior management. Analytical, h igh level of data literacy and able to drive automation and smarter ways of working Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role. Similar Jobs (1) Head of Central Compliance locations London time type Full time posted on Posted 2 Days Ago Our high-conviction investment approach is fundamental to the way we think, and the way we work. We all understand how we can positively impact our clients. We are team players and success is only possible if we work together. We respect and celebrate different perspectives, and experiences. We are tenacious and create an environment where everyone can do meaningful work for clients, for our business, and for the world around us. We are agile, brave, and work fast. We take accountability and always look for ways to drive greater value for our clients. That means continuously improving and seeking to innovate. We embrace change and challenge convention. We are proud of our journey so far and continually try to find better ways to work and share lessons learnt so that we can be even stronger tomorrow. At Jupiter, we unlock your potential so our clients can achieve theirs.
Allied Global Marketing is a leading full-service entertainment , culture , and lifestyle-marketing agency. We build strategic campaigns for a diverse range of clients that connect audiences with experiences they love. Our team of experts captures the unique energy of each project with customized strategies that deliver on-target messaging and drive bottom-line results. An integrated approach is supported by our on-the-ground network of 24 offices and over 500 colleagues across the globe , providing resources and relationships that our partners and clients know and trust. About Us: We are a cutting-edge global marketing agency specializing in the entertainment, gaming, culture, lifestyle, travel, and hospitality sectors. Our mission is to redefine the intersection of marketing and technology, creating unparalleled value through innovative products. With a strong focus on leveraging proprietary data, automation, and AI tools, we aim to transform not only our internal efficiencies but also provide our clients with groundbreaking SaaS platforms. Position Overview: As the Vice President of Product, you will architect our proprietary technology solutions, including the data, automation, and AI platforms that power our global services and solutions. This role entails overseeing all aspects of product management, engineering, data science, and technical design. By leading the strategy, development, and deployment of both internal tools and external products, you play a crucial part in driving innovation and differentiation for our agency and our clients. We seek a visionary who not only guides but also actively contributes to the creation and development of our products. This is a unique opportunity that blends strategic oversight with hands-on involvement in day-to-day operations. This role will work hand in hand with our Chief Strategy Officer (CSO), as well as various teams across creative, earned media, owned media and paid media. Key Responsibilities: Spearhead the continual development and deployment of updates across our suite of proprietary marketing technologies encompassing solutions for content creation, insights & analysis, strategy & planning and audiences & channels. With new products, work directly with the CSO on the entire product lifecycle from conception through launch, applying structured experimentation to validate new opportunities and ensuring products meet market needs. You will not only work on strategic direction for our suite of technologies but also roll up your sleeves and dive into the work alongside a small team. This involves directly engaging in product design, development, and iteration processes. Collaborate cross-functionally to understand market needs, ensuring our products align with the strategic goals and deliver exceptional value. Analyse product metrics, translating analytics into actionable insights for product optimization and innovation. Serve as a thought leader within the organization, keeping abreast of the latest trends and technologies in AI, machine learning, marketing services and creative content generation. Qualifications: 10+ years of experience in product management, with a proven track record in developing technology-driven products, preferably within the marketing, data, AI, and/or SaaS domains. Demonstrated experience in navigating the technical and strategic challenges associated with delivering innovative products that leverage big data analytics, machine learning, and other AI-driven solutions. Exceptional leadership and communication abilities, including excellent verbal and written English-language skills. Strategic thinker with excellent analytical skills, adept at turning complex concepts into actionable plans and leading products from ideation to launch. Ability to effectively engage with technical and non-technical stakeholders. Bachelor's or Master's degree in Computer Science, Engineering, Business, Marketing, or a related field is preferred. Familiarity with cloud computing platforms (e.g., AWS, GCP, Azure) and their AI/ML offerings and services. Strong background in software engineering and system architecture. Knowledge of data engineering principles, big data technologies (e.g., BigQuery, Fabric), and data pipelines for AI applications. Extensive experience in leading the development and commercialization of web-apps, products and solutions, from ideation to launch. Benefits: This position is eligible to participate in the standard benefits offered to UK employees of Allied Global Marketing, which includes heath, life, critical illness and income protection, and retirement plan with employer contribution. Allied Global Marketing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Apr 19, 2024
Full time
Allied Global Marketing is a leading full-service entertainment , culture , and lifestyle-marketing agency. We build strategic campaigns for a diverse range of clients that connect audiences with experiences they love. Our team of experts captures the unique energy of each project with customized strategies that deliver on-target messaging and drive bottom-line results. An integrated approach is supported by our on-the-ground network of 24 offices and over 500 colleagues across the globe , providing resources and relationships that our partners and clients know and trust. About Us: We are a cutting-edge global marketing agency specializing in the entertainment, gaming, culture, lifestyle, travel, and hospitality sectors. Our mission is to redefine the intersection of marketing and technology, creating unparalleled value through innovative products. With a strong focus on leveraging proprietary data, automation, and AI tools, we aim to transform not only our internal efficiencies but also provide our clients with groundbreaking SaaS platforms. Position Overview: As the Vice President of Product, you will architect our proprietary technology solutions, including the data, automation, and AI platforms that power our global services and solutions. This role entails overseeing all aspects of product management, engineering, data science, and technical design. By leading the strategy, development, and deployment of both internal tools and external products, you play a crucial part in driving innovation and differentiation for our agency and our clients. We seek a visionary who not only guides but also actively contributes to the creation and development of our products. This is a unique opportunity that blends strategic oversight with hands-on involvement in day-to-day operations. This role will work hand in hand with our Chief Strategy Officer (CSO), as well as various teams across creative, earned media, owned media and paid media. Key Responsibilities: Spearhead the continual development and deployment of updates across our suite of proprietary marketing technologies encompassing solutions for content creation, insights & analysis, strategy & planning and audiences & channels. With new products, work directly with the CSO on the entire product lifecycle from conception through launch, applying structured experimentation to validate new opportunities and ensuring products meet market needs. You will not only work on strategic direction for our suite of technologies but also roll up your sleeves and dive into the work alongside a small team. This involves directly engaging in product design, development, and iteration processes. Collaborate cross-functionally to understand market needs, ensuring our products align with the strategic goals and deliver exceptional value. Analyse product metrics, translating analytics into actionable insights for product optimization and innovation. Serve as a thought leader within the organization, keeping abreast of the latest trends and technologies in AI, machine learning, marketing services and creative content generation. Qualifications: 10+ years of experience in product management, with a proven track record in developing technology-driven products, preferably within the marketing, data, AI, and/or SaaS domains. Demonstrated experience in navigating the technical and strategic challenges associated with delivering innovative products that leverage big data analytics, machine learning, and other AI-driven solutions. Exceptional leadership and communication abilities, including excellent verbal and written English-language skills. Strategic thinker with excellent analytical skills, adept at turning complex concepts into actionable plans and leading products from ideation to launch. Ability to effectively engage with technical and non-technical stakeholders. Bachelor's or Master's degree in Computer Science, Engineering, Business, Marketing, or a related field is preferred. Familiarity with cloud computing platforms (e.g., AWS, GCP, Azure) and their AI/ML offerings and services. Strong background in software engineering and system architecture. Knowledge of data engineering principles, big data technologies (e.g., BigQuery, Fabric), and data pipelines for AI applications. Extensive experience in leading the development and commercialization of web-apps, products and solutions, from ideation to launch. Benefits: This position is eligible to participate in the standard benefits offered to UK employees of Allied Global Marketing, which includes heath, life, critical illness and income protection, and retirement plan with employer contribution. Allied Global Marketing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. BDO's Bids and Pursuits team sits within MSC. Its core focus is winning profitable work from new and existing clients. The team prioritises opportunities and drives the pursuit and bid process to maximise our chance of winning. We offer 'hands-on' support for the firm's largest and most strategically important bids and we also maintain a suite of self-help tools, templates and an automated platform for use across the entire firm. We are looking for an experienced writer to join our growing team. You will write and edit content for both our major pursuit proposals and for the templates that underpin our automation platform across all service lines. In this role you'll: Write and edit content for the automated bid template system, Templafy. You will liaise with subject matter experts and create /or edit Bid templates for our automated bid proposal production system. Produce professionally written proposals and pitch content that articulates the organisation's value proposition and win themes across all service lines. Work collaboratively with the business to develop the value proposition and articulate the win themes and solution narrative that support the proposal Wrk closely with the wider Bids and Pursuits team members who are aligned to specific opportunities, who will seek your skills and advice as an accomplished content writer. You'll be someone with: Proven skills in writing and editing proposal content within a complex business environment. Experience in leading storyboarding sessions, participating in key review meetings/final document review, content sign-off and document production. Experience of coordinating/managing and updating a knowledgebase system is also desirable. Forensic attention to detail and meticulous proofreading skills Proven experience of working in a bids and pursuits team (ideally from a professional services business with leadership responsibility). The ability to develop senior stakeholder relationships with the gravitas to be 'at the table' and be seen as a trusted adviser. People management skills and experience. A thorough understanding and experience of bid strategy development through to 'end-to end' strategy execution. The ability to develop networks across the firm and at all levels. The ability to develop a 'strategic view' and challenge the status quo. The ability to present concepts and ideas to teams drawing upon deep experience of large-scale bids. A degree/ relevant professional qualification is desired (but not essential). Excellent time management /prioritisation skills. An understanding of what makes good written content and how to edit it to make clear and impactful. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.
Apr 18, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. BDO's Bids and Pursuits team sits within MSC. Its core focus is winning profitable work from new and existing clients. The team prioritises opportunities and drives the pursuit and bid process to maximise our chance of winning. We offer 'hands-on' support for the firm's largest and most strategically important bids and we also maintain a suite of self-help tools, templates and an automated platform for use across the entire firm. We are looking for an experienced writer to join our growing team. You will write and edit content for both our major pursuit proposals and for the templates that underpin our automation platform across all service lines. In this role you'll: Write and edit content for the automated bid template system, Templafy. You will liaise with subject matter experts and create /or edit Bid templates for our automated bid proposal production system. Produce professionally written proposals and pitch content that articulates the organisation's value proposition and win themes across all service lines. Work collaboratively with the business to develop the value proposition and articulate the win themes and solution narrative that support the proposal Wrk closely with the wider Bids and Pursuits team members who are aligned to specific opportunities, who will seek your skills and advice as an accomplished content writer. You'll be someone with: Proven skills in writing and editing proposal content within a complex business environment. Experience in leading storyboarding sessions, participating in key review meetings/final document review, content sign-off and document production. Experience of coordinating/managing and updating a knowledgebase system is also desirable. Forensic attention to detail and meticulous proofreading skills Proven experience of working in a bids and pursuits team (ideally from a professional services business with leadership responsibility). The ability to develop senior stakeholder relationships with the gravitas to be 'at the table' and be seen as a trusted adviser. People management skills and experience. A thorough understanding and experience of bid strategy development through to 'end-to end' strategy execution. The ability to develop networks across the firm and at all levels. The ability to develop a 'strategic view' and challenge the status quo. The ability to present concepts and ideas to teams drawing upon deep experience of large-scale bids. A degree/ relevant professional qualification is desired (but not essential). Excellent time management /prioritisation skills. An understanding of what makes good written content and how to edit it to make clear and impactful. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.