Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well-developed business relationship. This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available. About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. Your day to day responsibilities: Live and promote Blueleaf's Culture and Values. Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times. Maintain a positive, empathetic, and professional attitude toward customers at all times. Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer-focused telephone manner. Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries. Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products. Address any questions or issues customers may have. Communicate with customers to understand their requirements and need. Offer solutions based on clients needs and capabilities. Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities. Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role. Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met. Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction. Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs). Take responsibility for updating any Customer Reference Data in the company s core ERP system (Netsuite) liaising with the relevant department or Account manager. Keep confidential records and financial information private and secure. Skills & Experience Clear communication and active listening skills. Previous use of ERP systems / web page navigation. Ideally you'll have knowledge and experience of using Orderwise. Good level of IT literacy, including use of Excel. 12+ months experience in telesales. 12+ months experience in Customer service or similar sector. Customer fixation by actively seeking to understand customer. requirements and business operations, anticipates request for solutions based on well-developed relationships. Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others. Planning and organising yourself to accomplish specific goals. Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation. Ability to stay calm under pressure and when customers are stressed or upset. Strong team player willing to participate as a full member. What will we offer? We will offer a competitive salary of £28,164.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location This role is located at our Castleford office in West Yorkshire. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. If you would like to see a copy of our data privacy notice please contact us.
Mar 29, 2024
Full time
Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Sales & Marketing team in our Castleford location. An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well-developed business relationship. This is a permanent full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available. About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. Your day to day responsibilities: Live and promote Blueleaf's Culture and Values. Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times. Maintain a positive, empathetic, and professional attitude toward customers at all times. Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer-focused telephone manner. Manage and sort any delivery queries, price/invoice queries, return/collection queries, online account queries. Investigate and resolve customer complaints quickly and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products. Address any questions or issues customers may have. Communicate with customers to understand their requirements and need. Offer solutions based on clients needs and capabilities. Provide support for the sales teams so they are able to concentrate on proactive selling, including upsell and cross sell opportunities. Liaise with relevant team members or 3rd party organisations when a request that needs attention due to issues they are experiencing that are outside of the scope of the role. Prioritise the workload to ensure customer expectations are met at high standards and the level requested of customer service is always met. Provide feedback on the efficiency of the customer service processes and support the team in updating or changing the processes to increase customer satisfaction. Learn how to use database systems and the company tools available in the ERP system (Netsuite) to record any data, notes, complaints (Case management, Tasks, Activity logs). Take responsibility for updating any Customer Reference Data in the company s core ERP system (Netsuite) liaising with the relevant department or Account manager. Keep confidential records and financial information private and secure. Skills & Experience Clear communication and active listening skills. Previous use of ERP systems / web page navigation. Ideally you'll have knowledge and experience of using Orderwise. Good level of IT literacy, including use of Excel. 12+ months experience in telesales. 12+ months experience in Customer service or similar sector. Customer fixation by actively seeking to understand customer. requirements and business operations, anticipates request for solutions based on well-developed relationships. Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others. Planning and organising yourself to accomplish specific goals. Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation. Ability to stay calm under pressure and when customers are stressed or upset. Strong team player willing to participate as a full member. What will we offer? We will offer a competitive salary of £28,164.00 per annum, 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location This role is located at our Castleford office in West Yorkshire. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. If you would like to see a copy of our data privacy notice please contact us.
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Mar 29, 2024
Full time
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Customer Service Manager - Essex £35k + Bonus Join A vibrant & inspiring team & take ownership of their B2B customer service operations! Are you ready to take charge and drive excellence in administrative operations? Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts. Key Responsibilities: Be the central administrative point of contact for multiple sales channels. Manage an administrative assistant, ensuring seamless collaboration. Handle inquiries, orders, and communications with efficiency and professionalism. Spearhead product launches and promotional deals, exceeding stakeholder expectations. Take complete control of national account management, from order processing to client communication. Develop robust processes to streamline departmental operations. Requirements: Proven success in running or continuously improving customer service or administrative departments. Proven experience working with B2B customers, ideally national retail accounts experience. Deep understanding of customer service and relationship management. Proficiency in Zendesk, SAP, or Dynamics system. Strong leadership and organisational skills. Perks: Opportunity to shape and professionalise a customer service administrative department. Collaborative environment with supportive leadership. Competitive salary and benefits package including Bonus paid quarterly. Huge career progression opportunities. We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success! How to Apply: If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Mar 29, 2024
Full time
Customer Service Manager - Essex £35k + Bonus Join A vibrant & inspiring team & take ownership of their B2B customer service operations! Are you ready to take charge and drive excellence in administrative operations? Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts. Key Responsibilities: Be the central administrative point of contact for multiple sales channels. Manage an administrative assistant, ensuring seamless collaboration. Handle inquiries, orders, and communications with efficiency and professionalism. Spearhead product launches and promotional deals, exceeding stakeholder expectations. Take complete control of national account management, from order processing to client communication. Develop robust processes to streamline departmental operations. Requirements: Proven success in running or continuously improving customer service or administrative departments. Proven experience working with B2B customers, ideally national retail accounts experience. Deep understanding of customer service and relationship management. Proficiency in Zendesk, SAP, or Dynamics system. Strong leadership and organisational skills. Perks: Opportunity to shape and professionalise a customer service administrative department. Collaborative environment with supportive leadership. Competitive salary and benefits package including Bonus paid quarterly. Huge career progression opportunities. We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success! How to Apply: If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Our client based in West Drayton is looking for a Supply Chain Manager to join their team. Salary £35+ depending on experience, Office based role, one day working from home on a rotational bases. Must have experience of managing a team. Job Purpose Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Key Responsibilities Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Act as direct line manager for all day to day operational/account queries Establish target Key Performance Indicators (KPIs) within the supply chain team and help build Service Level Agreement SLAs with external stakeholders Help with the implementation of a systems upgrade on key software used by the business to accurately manage inventory running through the supply chain Seek greater transparency across all supply chain aspects of the business, not limited to purchasing and stock control Aim to identify areas in the supply chain process of the organisation that could be optimised, and put forward suggestions on how we can improve any inefficiencies identified at the end of a 6 month period Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, to cost and quality requirements Maintain and refine demand planning to ensure optimal stock holding of all stock to enable order fulfilment while minimising costs Maintain and improve relationships with freight forwarders Maintain and improve performance and cost of freight forwarders Oversee customs declarations of imported goods, and other relevant items Assist in design and monitoring of logistics Key Performance Indicators (KPIs) Maintain regular remote and face to face contact with 3PL warehouse, with a view to significant performance improvement across all areas of warehousing activity Maintain regular remote and face to face contact with distribution suppliers, with a view to improving performance and reducing costs Resolve disputes with logistics and goods suppliers Support team in all areas and levels of supply chain and logistics activity, e.g. new product development, supply chain development, network, performance and contract monitoring etc Maintain and update all relevant data and information on manufactured goods, in formats which are communicable, easy to access and easy to maintain Build, refine, maintain and update costing models on manufactured goods to support pricing, customer quotes and maintenance of company margins Use costing models and external research to develop and maintain effective pricing strategies and communications to internal and external stakeholders Build effective working relationships across the wider business to ensure smooth running of the supply chain and business operations Operate as a Subject Matter Expert (SME) in logistics, 3PL Warehouse management, costing and pricing Own and maintain key stakeholder relationships at varying levels Be willing to take leadership role Experience Requirements Working knowledge of warehouse and freight management Experience of building costing and pricing models Experience of Critical Path & Project Software (eg- Wrike/Trello) desirable 2-3years minimum working in supply chain management
Mar 29, 2024
Full time
Our client based in West Drayton is looking for a Supply Chain Manager to join their team. Salary £35+ depending on experience, Office based role, one day working from home on a rotational bases. Must have experience of managing a team. Job Purpose Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Key Responsibilities Provide guidance and support to the supply chain team Maintain optimal stock levels Manage end-to end logistics of manufactured products Monitor and improve performance of logistics providers Maintain quality and compliance of information on manufactured products Maintain and update product costing models Maintain and build relationships with suppliers Support product development team in new product development, supply chain development and other ad hoc work related to supply chain, logistics and procurement Act as direct line manager for all day to day operational/account queries Establish target Key Performance Indicators (KPIs) within the supply chain team and help build Service Level Agreement SLAs with external stakeholders Help with the implementation of a systems upgrade on key software used by the business to accurately manage inventory running through the supply chain Seek greater transparency across all supply chain aspects of the business, not limited to purchasing and stock control Aim to identify areas in the supply chain process of the organisation that could be optimised, and put forward suggestions on how we can improve any inefficiencies identified at the end of a 6 month period Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, to cost and quality requirements Maintain and refine demand planning to ensure optimal stock holding of all stock to enable order fulfilment while minimising costs Maintain and improve relationships with freight forwarders Maintain and improve performance and cost of freight forwarders Oversee customs declarations of imported goods, and other relevant items Assist in design and monitoring of logistics Key Performance Indicators (KPIs) Maintain regular remote and face to face contact with 3PL warehouse, with a view to significant performance improvement across all areas of warehousing activity Maintain regular remote and face to face contact with distribution suppliers, with a view to improving performance and reducing costs Resolve disputes with logistics and goods suppliers Support team in all areas and levels of supply chain and logistics activity, e.g. new product development, supply chain development, network, performance and contract monitoring etc Maintain and update all relevant data and information on manufactured goods, in formats which are communicable, easy to access and easy to maintain Build, refine, maintain and update costing models on manufactured goods to support pricing, customer quotes and maintenance of company margins Use costing models and external research to develop and maintain effective pricing strategies and communications to internal and external stakeholders Build effective working relationships across the wider business to ensure smooth running of the supply chain and business operations Operate as a Subject Matter Expert (SME) in logistics, 3PL Warehouse management, costing and pricing Own and maintain key stakeholder relationships at varying levels Be willing to take leadership role Experience Requirements Working knowledge of warehouse and freight management Experience of building costing and pricing models Experience of Critical Path & Project Software (eg- Wrike/Trello) desirable 2-3years minimum working in supply chain management
We are recruiting for Buisness Support Administrator to support the Families hubs and centres with administrational duties across different family hubs in wolverhampton and Civic centre Wolverhampton. Pay rate: 12.59 per hour 37.5 hours per week. Working hours - 9 to 5 pm Monday to Friday Location: Civic Centre Wolvrerhampton & Dove family hub Job Duties: Provide effective administrative support that ensures both day to day and long-term assistance in relation to administrative and financial aspects of the Business Support Units. Be a first point of contact for both internal and external customers and ensure that enquiries are dealt with efficiently and with a high level of customer care. Support any relevant meetings as requested through the Business Support Units either face to face or those held remotely though the recording of meeting minutes, actions and decisions, sharing of relevant documentation and organisation of meeting venue and attendees. Be responsible for the ordering of goods, stationery, equipment, materials and resources for the processing of associated documents and accounts, including acting as an approved purchaser through the Council's PCARD system. Provide support to managers in scheduling and preparing for meetings and events and organising attendance at relevant conferences. Monitor and reconcile financial transactions. Undertake regular stock checks to ensure the relevant Service area is fully equipped to deliver its core business and ensure the use of all resources is monitored through a booking in and out system
Mar 29, 2024
Seasonal
We are recruiting for Buisness Support Administrator to support the Families hubs and centres with administrational duties across different family hubs in wolverhampton and Civic centre Wolverhampton. Pay rate: 12.59 per hour 37.5 hours per week. Working hours - 9 to 5 pm Monday to Friday Location: Civic Centre Wolvrerhampton & Dove family hub Job Duties: Provide effective administrative support that ensures both day to day and long-term assistance in relation to administrative and financial aspects of the Business Support Units. Be a first point of contact for both internal and external customers and ensure that enquiries are dealt with efficiently and with a high level of customer care. Support any relevant meetings as requested through the Business Support Units either face to face or those held remotely though the recording of meeting minutes, actions and decisions, sharing of relevant documentation and organisation of meeting venue and attendees. Be responsible for the ordering of goods, stationery, equipment, materials and resources for the processing of associated documents and accounts, including acting as an approved purchaser through the Council's PCARD system. Provide support to managers in scheduling and preparing for meetings and events and organising attendance at relevant conferences. Monitor and reconcile financial transactions. Undertake regular stock checks to ensure the relevant Service area is fully equipped to deliver its core business and ensure the use of all resources is monitored through a booking in and out system
Property Administrator Who We Are Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Head Office in Loughton, Essex. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Mar 29, 2024
Full time
Property Administrator Who We Are Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Head Office in Loughton, Essex. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Would you like to be an integral part of an agile and dynamic forensic accounting and valuations team? Mazars is looking for an experienced qualified accountant to join our established and constantly growing Forensic & Valuation Services team, where you will focus on our Disputes engagements and play a pivotal role in our growing Birmingham practice. You will work alongside a diverse and experienced group where your personal development is at the forefront of our culture. About the role There will be opportunities to work on a variety of high-profile Disputes engagements, providing experience across a range of sectors and developing a number of different skill sets. Our typical disputes engagements include acting as party appointed expert, single joint expert or advisor in a host of litigation, English and international arbitration and Alternative Dispute Resolution procedures. We are instructed on a vast array of disputes, which can include post-transaction disputes, breach of warranty disputes, breach of contract disputes, regulatory investigations, technical accounting disputes, professional negligence claims and investment arbitration disputes, to name just a few. Day to day work covers a wide range of tasks, with almost every day requiring something different. You may find yourself drafting an expert report, overseeing technical analysis or research by junior team members, assessing appropriate treatment under accounting standards, liaising with clients or intermediaries, or crafting project strategy and approach alongside senior team members. You will have the opportunity to work alongside all of our practitioners in Disputes, Investigations and Valuations, as we operate as a truly national practice across all areas of forensic and valuation services by embracing a hybrid working model. As a member of this busy and growing team you will be instrumental in ensuring that client expectations are met through the provision of a quality product within an agreed budget and timescale. In addition, you will be actively involved in the growth and development of the forensic and valuations practice in Birmingham and more broadly, including by participating in business development activities and contributing to the development of junior team members. As a Manager your typical daily duties will include: Working independently on assigned tasks and coaching junior team members Supervising in-depth document reviews or targeted financial analysis of data by junior team members Assisting senior team members with preparing quality written reports Contributing to the efficient operation of each project by proactively providing support to associate directors, directors and partners Contributing to non-chargeable work in the team, including the preparation of client proposals and business development opportunities Attending in-house training as required Having an awareness of the various services provided by Mazars What are we looking for? Previous forensic and/or valuations experience is beneficial but not required. We are looking for an experienced qualified accountant (ACA/ACCA/ICAS) who is ambitious and team-orientated, with a passion for delivering outstanding work product with a high attention to detail. The following skills and experience are particularly important: Strong ability to analyse data/information thoroughly and apply a methodical approach Inquisitive mindset and sound judgement Creative thinking High level of attention to detail Time management skills, including ability to organise and prioritise workload Takes ownership of assigned tasks and adopts a pro-active approach Ability to build relationships Credible and effective communication skills (written and verbal) Affinity with our values; in particular, respect for individuals, diversity and integrity Actively seeks to enhance own expertise and knowledge Demonstrates drive and commitment to self-development and development of others Professional approach to work and clients IT proficiency About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Central Birmingham based office location with a hybrid working model! Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here . Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application.
Mar 29, 2024
Full time
Would you like to be an integral part of an agile and dynamic forensic accounting and valuations team? Mazars is looking for an experienced qualified accountant to join our established and constantly growing Forensic & Valuation Services team, where you will focus on our Disputes engagements and play a pivotal role in our growing Birmingham practice. You will work alongside a diverse and experienced group where your personal development is at the forefront of our culture. About the role There will be opportunities to work on a variety of high-profile Disputes engagements, providing experience across a range of sectors and developing a number of different skill sets. Our typical disputes engagements include acting as party appointed expert, single joint expert or advisor in a host of litigation, English and international arbitration and Alternative Dispute Resolution procedures. We are instructed on a vast array of disputes, which can include post-transaction disputes, breach of warranty disputes, breach of contract disputes, regulatory investigations, technical accounting disputes, professional negligence claims and investment arbitration disputes, to name just a few. Day to day work covers a wide range of tasks, with almost every day requiring something different. You may find yourself drafting an expert report, overseeing technical analysis or research by junior team members, assessing appropriate treatment under accounting standards, liaising with clients or intermediaries, or crafting project strategy and approach alongside senior team members. You will have the opportunity to work alongside all of our practitioners in Disputes, Investigations and Valuations, as we operate as a truly national practice across all areas of forensic and valuation services by embracing a hybrid working model. As a member of this busy and growing team you will be instrumental in ensuring that client expectations are met through the provision of a quality product within an agreed budget and timescale. In addition, you will be actively involved in the growth and development of the forensic and valuations practice in Birmingham and more broadly, including by participating in business development activities and contributing to the development of junior team members. As a Manager your typical daily duties will include: Working independently on assigned tasks and coaching junior team members Supervising in-depth document reviews or targeted financial analysis of data by junior team members Assisting senior team members with preparing quality written reports Contributing to the efficient operation of each project by proactively providing support to associate directors, directors and partners Contributing to non-chargeable work in the team, including the preparation of client proposals and business development opportunities Attending in-house training as required Having an awareness of the various services provided by Mazars What are we looking for? Previous forensic and/or valuations experience is beneficial but not required. We are looking for an experienced qualified accountant (ACA/ACCA/ICAS) who is ambitious and team-orientated, with a passion for delivering outstanding work product with a high attention to detail. The following skills and experience are particularly important: Strong ability to analyse data/information thoroughly and apply a methodical approach Inquisitive mindset and sound judgement Creative thinking High level of attention to detail Time management skills, including ability to organise and prioritise workload Takes ownership of assigned tasks and adopts a pro-active approach Ability to build relationships Credible and effective communication skills (written and verbal) Affinity with our values; in particular, respect for individuals, diversity and integrity Actively seeks to enhance own expertise and knowledge Demonstrates drive and commitment to self-development and development of others Professional approach to work and clients IT proficiency About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Central Birmingham based office location with a hybrid working model! Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here . Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application.
Field Technician - Clean Water Package: 30,000 to 38,000 per annum plus favourable overtime rates 40 HOURS PER WEEK (Monday to Friday) 20 days plus UK bank holidays (usually 8 days) plus long service reward No Standby Company utility van with air conditioning, fuel card and all tolls paid upfront Contract mobile phone and tablet and / or Toughbook Health & Lifestyle Rewards Scheme 2 x Companywide team meetings including Summer Team Building event and Christmas Party. Job Summary: Alecto Recruitment is currently assisting a project management and consultancy specialist within the clean water asset services sector, who are now looking to appoint a Clean Water Field Technician to provide solutions for their clients by seeking leakage and unaccounted-for-water, providing resolutions and mitigation plans to ensure the network works as efficiently and effectively as possible. As a rapidly growing business, they pride themselves on recruiting the very best team to deliver projects with industry leaders nationally, who also engage on large-scale engineering developments such as the Thames Water Tideway and HS2 projects. Responsibilities and Duties: We are seeking an experienced Field Technician with a strong, practical background in network operations in the clean water sector. Location of work is Watford & Slough, as far west as Oxford. you must reside within this area. Key Responsibilities include: Lead on trunk and distribution main isolations, asset investigation and validation, logger deployment, operability testing, reservoir outages, mains disinfections, and mains commissioning and water quality activities such as flushing and sampling. Assist Project Manager with leading and controlling all on-site field activities including complex and emergency works Carry out comprehensive site surveys, risk and hazard reports and inspections for submission to clients and to supporting RAMS preparation Brief all team members, subcontractors and suppliers on site-specific RAMS, project briefings and any associated toolbox talks. Conduct investigations and observations to support the continuous improvement to field based work activities, reporting standards, traffic management considerations and night work referrals. Recognise issues that may arise, identify the root cause, use the resources available and troubleshoot to resolve, repair or make adjustments as required in liaison with all stakeholders. This is a varied field-based Water Network Field Technician role, primarily based in and around the Slough and Watford area, with work in the Thames Valley region. As a Field Technician, you will be able to undergo duties in the capacity of the first-person, troubleshooting to achieve a safe, first time result. You will handle both planned and unplanned work, investigating clean water networks to address performance issues such as high or low pressure, leakage, metering queries, and supply disruptions. There is a requirement to work 1 in 4 weeks night work, which excludes Friday night as standard. Qualifications and Skills: Minimum 5 years practical, clean water industry field experience. First-person lead on trunk main isolations on large diameter mains Experience with: District metered area validation, zonal pressure tests and experience with valve shuts offs and step testing. Large diameter trunk main isolations, asset verification and validations. EUSR Water Hygiene Valve operations including CALM Networks NRSWA Operative (Unit 2) IT proficient including Office365, GIS mapping tools, PDA/Tablet use and online reporting software. Full, clean UK driving license. With positions available for an immediate start, this is a key hire for the business and one will be looking fulfil as soon as possible. To avoid missing out, please forward your CV to (url removed) or contact me direct on (phone number removed) extension 206. Please note Alecto Recruitment are acting as an employment business in relation to this vacancy.
Mar 29, 2024
Full time
Field Technician - Clean Water Package: 30,000 to 38,000 per annum plus favourable overtime rates 40 HOURS PER WEEK (Monday to Friday) 20 days plus UK bank holidays (usually 8 days) plus long service reward No Standby Company utility van with air conditioning, fuel card and all tolls paid upfront Contract mobile phone and tablet and / or Toughbook Health & Lifestyle Rewards Scheme 2 x Companywide team meetings including Summer Team Building event and Christmas Party. Job Summary: Alecto Recruitment is currently assisting a project management and consultancy specialist within the clean water asset services sector, who are now looking to appoint a Clean Water Field Technician to provide solutions for their clients by seeking leakage and unaccounted-for-water, providing resolutions and mitigation plans to ensure the network works as efficiently and effectively as possible. As a rapidly growing business, they pride themselves on recruiting the very best team to deliver projects with industry leaders nationally, who also engage on large-scale engineering developments such as the Thames Water Tideway and HS2 projects. Responsibilities and Duties: We are seeking an experienced Field Technician with a strong, practical background in network operations in the clean water sector. Location of work is Watford & Slough, as far west as Oxford. you must reside within this area. Key Responsibilities include: Lead on trunk and distribution main isolations, asset investigation and validation, logger deployment, operability testing, reservoir outages, mains disinfections, and mains commissioning and water quality activities such as flushing and sampling. Assist Project Manager with leading and controlling all on-site field activities including complex and emergency works Carry out comprehensive site surveys, risk and hazard reports and inspections for submission to clients and to supporting RAMS preparation Brief all team members, subcontractors and suppliers on site-specific RAMS, project briefings and any associated toolbox talks. Conduct investigations and observations to support the continuous improvement to field based work activities, reporting standards, traffic management considerations and night work referrals. Recognise issues that may arise, identify the root cause, use the resources available and troubleshoot to resolve, repair or make adjustments as required in liaison with all stakeholders. This is a varied field-based Water Network Field Technician role, primarily based in and around the Slough and Watford area, with work in the Thames Valley region. As a Field Technician, you will be able to undergo duties in the capacity of the first-person, troubleshooting to achieve a safe, first time result. You will handle both planned and unplanned work, investigating clean water networks to address performance issues such as high or low pressure, leakage, metering queries, and supply disruptions. There is a requirement to work 1 in 4 weeks night work, which excludes Friday night as standard. Qualifications and Skills: Minimum 5 years practical, clean water industry field experience. First-person lead on trunk main isolations on large diameter mains Experience with: District metered area validation, zonal pressure tests and experience with valve shuts offs and step testing. Large diameter trunk main isolations, asset verification and validations. EUSR Water Hygiene Valve operations including CALM Networks NRSWA Operative (Unit 2) IT proficient including Office365, GIS mapping tools, PDA/Tablet use and online reporting software. Full, clean UK driving license. With positions available for an immediate start, this is a key hire for the business and one will be looking fulfil as soon as possible. To avoid missing out, please forward your CV to (url removed) or contact me direct on (phone number removed) extension 206. Please note Alecto Recruitment are acting as an employment business in relation to this vacancy.
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Mar 29, 2024
Full time
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
We are recruiting on behalf of our client a fast growing Surgical and Wound care company. Mainly dealing with customers in secondary/acute settings. The company are going through a significant period of growth following significant recent investment. An exciting time to join our clients business. We are seeking a Commercial Account Manager to drive the business covering the North of England and the Midlands. Position Commercial Account Manager Region North of England and The Midlands Salary £45,000 to £60,000 dependent on experience Car Allowance £550 per month Bonus Uncapped Purpose of Role The Commercial Account Manager role will be responsible for the strategic development of their Area across all surgical/wound care product categories. Role Responsibilities Drive growth in line with targets. Increase sales across all product categories. Increase customer base. Devise clear strategy to maximise efficiency and drive sales. Open, develop and establish brand in foreign markets. Develop new business leads. Experience, Skills and Abilities Knowledge and experience of the Surgical or and Wound Care markets is required Excellent analytical skills Strong administrative management skills Numerate commercially oriented Consummate communicator both verbally and in writing Excellent interpersonal skills Strong command of Excel and Office Suite. Confident decision maker within given remit Experienced in account planning, sales reporting systems and analytical work Thorough and persistent Hard working and energetic
Mar 29, 2024
Full time
We are recruiting on behalf of our client a fast growing Surgical and Wound care company. Mainly dealing with customers in secondary/acute settings. The company are going through a significant period of growth following significant recent investment. An exciting time to join our clients business. We are seeking a Commercial Account Manager to drive the business covering the North of England and the Midlands. Position Commercial Account Manager Region North of England and The Midlands Salary £45,000 to £60,000 dependent on experience Car Allowance £550 per month Bonus Uncapped Purpose of Role The Commercial Account Manager role will be responsible for the strategic development of their Area across all surgical/wound care product categories. Role Responsibilities Drive growth in line with targets. Increase sales across all product categories. Increase customer base. Devise clear strategy to maximise efficiency and drive sales. Open, develop and establish brand in foreign markets. Develop new business leads. Experience, Skills and Abilities Knowledge and experience of the Surgical or and Wound Care markets is required Excellent analytical skills Strong administrative management skills Numerate commercially oriented Consummate communicator both verbally and in writing Excellent interpersonal skills Strong command of Excel and Office Suite. Confident decision maker within given remit Experienced in account planning, sales reporting systems and analytical work Thorough and persistent Hard working and energetic
Overview My client is a global manufacturing business based in Birmingham, and they currently have an exciting opportunity for a German-speaking candidate to joining their accounts team on initially a 12 month contract basis. Working within a friendly and supportive accounts function and reporting to the Credit Manager, you will be utilising your German language skills to manage German accounts, maintain relationships with customers, proactively chase payments and resolve any queries, updating the system as you go. Skills required A fluent speaker of German Experience within a German-speaking Customer Service role OR a background within accounts whether that be through experience or studies An exceptional communicator with the ability to build long lasting relationships with customers with ease Fully conversant in the use of MS Excel What you will receive An exceptional training opportunity to gain a broad skill-set within Credit Control with a potential for the role to become permanent Hybrid working model; 3 days per week in the office and 2 at home Market leading benefits including 26 days holiday plus bank holidays, life assurance, Employee Assistance Programme, health cash plan, various discounts on memberships and retail outlets Free onsite parking Summary If you are natural people person who is also a fluent speaker of German, then please do not hesitate to apply as interviews will take place immediately.
Mar 29, 2024
Full time
Overview My client is a global manufacturing business based in Birmingham, and they currently have an exciting opportunity for a German-speaking candidate to joining their accounts team on initially a 12 month contract basis. Working within a friendly and supportive accounts function and reporting to the Credit Manager, you will be utilising your German language skills to manage German accounts, maintain relationships with customers, proactively chase payments and resolve any queries, updating the system as you go. Skills required A fluent speaker of German Experience within a German-speaking Customer Service role OR a background within accounts whether that be through experience or studies An exceptional communicator with the ability to build long lasting relationships with customers with ease Fully conversant in the use of MS Excel What you will receive An exceptional training opportunity to gain a broad skill-set within Credit Control with a potential for the role to become permanent Hybrid working model; 3 days per week in the office and 2 at home Market leading benefits including 26 days holiday plus bank holidays, life assurance, Employee Assistance Programme, health cash plan, various discounts on memberships and retail outlets Free onsite parking Summary If you are natural people person who is also a fluent speaker of German, then please do not hesitate to apply as interviews will take place immediately.
Are you someone who thrives on data analysis and making a tangible impact? Our Howdens HR Services team is seeking a proactive HR Assistant to join their team located in Howden, East Yorkshire. In this role, you'll play a crucial part in supporting Operations and Supply Chain by handling HR administration, projects, management information, and ensuring the continuous maintenance and updating of HR systems. This is a full-time, permanent position ideal for a recent graduate with a keen interest and proficiency in data analysis and systems, particularly within an HR setting. If you're eager to contribute your analytical skills to drive meaningful change, this could be the perfect opportunity for you. What will I be doing as a HR Assistant? Ensuring the delivery of all HR operational administration. Providing support to line managers and employees regarding HR Services processes. Collecting and managing data to facilitate further analysis, as well as aiding in report preparation. Supporting on data driven projects. Maintaining accurate updates across all HR systems. Processing changes and departures within payroll deadlines. What do I need to qualify for the HR Assistant role? Solutions focused, and highly organised with a customer service mindset. Excellent communication skills. Intermediate level Excel Skills, including V-Lookups. Interest in employment law and internal HR policies. Interest in HR processes and how they impact our people. What can we offer you as a HR Assistant? Competitive salary and company bonus (up to 10%) Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days. Training & development in an HR function Staff Discount Free lunch at our onsite canteen Employee Assistance Programme Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 840 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Mar 29, 2024
Full time
Are you someone who thrives on data analysis and making a tangible impact? Our Howdens HR Services team is seeking a proactive HR Assistant to join their team located in Howden, East Yorkshire. In this role, you'll play a crucial part in supporting Operations and Supply Chain by handling HR administration, projects, management information, and ensuring the continuous maintenance and updating of HR systems. This is a full-time, permanent position ideal for a recent graduate with a keen interest and proficiency in data analysis and systems, particularly within an HR setting. If you're eager to contribute your analytical skills to drive meaningful change, this could be the perfect opportunity for you. What will I be doing as a HR Assistant? Ensuring the delivery of all HR operational administration. Providing support to line managers and employees regarding HR Services processes. Collecting and managing data to facilitate further analysis, as well as aiding in report preparation. Supporting on data driven projects. Maintaining accurate updates across all HR systems. Processing changes and departures within payroll deadlines. What do I need to qualify for the HR Assistant role? Solutions focused, and highly organised with a customer service mindset. Excellent communication skills. Intermediate level Excel Skills, including V-Lookups. Interest in employment law and internal HR policies. Interest in HR processes and how they impact our people. What can we offer you as a HR Assistant? Competitive salary and company bonus (up to 10%) Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days. Training & development in an HR function Staff Discount Free lunch at our onsite canteen Employee Assistance Programme Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 840 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For . How to apply: When you apply, you will need to attach a CV. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Liberty is a property services provider to public, domestic and commercial clients across the UK. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services. The role offers the choice to be based and work out of any one of our Northern Offices in Salford, Knowsley or Ellesmere Port. Joining us as the Senior Commercial Manager, you will be accountable for the risk and opportunity management for the life cycle of all our contracts from bidding to close. These include contracts for one off construction projects, including some exciting decarbonisation opportunities, and a variety of high value & long-term maintenance services (heating & compliance and repairs & maintenance services). This position would suit a driven Senior Commercial Manager looking for the next step in their career, taking ownership and responsibility for the seamless transition from pre-contract to contract close. A key role within the Liberty team, you will be responsible for leading the commercial and quantity surveying teams across Liberty to fulfil the commercial strategies, maximising contract profitability and mitigating risk. You will develop and maintain strong working relationships, both with internal stakeholders and external clients, and have the ability to lead and manage multiple projects at the same time. With proven experience in a similar role and a degree in quantity surveying or commercial management, the successful candidate will have excellent communication and negotiation skills and will have the ability to deliver on the key organisational objectives. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Senior Commercial Manager, click apply below we want to hear from you! Closing date: 25th April 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
Mar 29, 2024
Full time
Liberty is a property services provider to public, domestic and commercial clients across the UK. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services. The role offers the choice to be based and work out of any one of our Northern Offices in Salford, Knowsley or Ellesmere Port. Joining us as the Senior Commercial Manager, you will be accountable for the risk and opportunity management for the life cycle of all our contracts from bidding to close. These include contracts for one off construction projects, including some exciting decarbonisation opportunities, and a variety of high value & long-term maintenance services (heating & compliance and repairs & maintenance services). This position would suit a driven Senior Commercial Manager looking for the next step in their career, taking ownership and responsibility for the seamless transition from pre-contract to contract close. A key role within the Liberty team, you will be responsible for leading the commercial and quantity surveying teams across Liberty to fulfil the commercial strategies, maximising contract profitability and mitigating risk. You will develop and maintain strong working relationships, both with internal stakeholders and external clients, and have the ability to lead and manage multiple projects at the same time. With proven experience in a similar role and a degree in quantity surveying or commercial management, the successful candidate will have excellent communication and negotiation skills and will have the ability to deliver on the key organisational objectives. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Senior Commercial Manager, click apply below we want to hear from you! Closing date: 25th April 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
Corporate Tax Manager Norwich c£50k plus flexible working Our client, a well-known and expanding group business based on the outskirts of Norwich, are seeking a Corporate Tax Manager to join their expanding team. This company offers a wide range of benefits, including Company share scheme, subsidised gym membership, free parking plus lots more. They also allow hybrid working, usually split 3 days in the office and 2 from home, plus lots of opportunity to progress within the business. You will be ACA/ACCA/AAT or ATT qualified with a minimum 3 years experience in a professional accountancy environment. You will be able to work independently and to delegate work to junior team members. In your role as Corporate Tax Manager, you will also be responsible for: Responding to queries on corporate tax matters to both franchisees and clients; Assisting in the drafting of advice on a range of corporate tax matters including corporate reconstructions, employee share schemes, SEIS/EIS advance assurance and compliance applications and research and development tax relief claims; Building a professional rapport with franchisees, clients and colleagues; To win new work through initial meetings by telephone, zoom or teams, followed by drafting and issuing a suitable proposal; Any other reasonable tasks to support the Tax Consulting Team or other Support Centre Teams. If this Corporate Tax Manager role is of interest to you then please contact James on (phone number removed) or you can email (url removed) Not looking for a new role at present? You might still be able to help if you know someone who might be interested, then please pass on their details and you could be entitled to £150 voucher in our referral scheme.
Mar 29, 2024
Full time
Corporate Tax Manager Norwich c£50k plus flexible working Our client, a well-known and expanding group business based on the outskirts of Norwich, are seeking a Corporate Tax Manager to join their expanding team. This company offers a wide range of benefits, including Company share scheme, subsidised gym membership, free parking plus lots more. They also allow hybrid working, usually split 3 days in the office and 2 from home, plus lots of opportunity to progress within the business. You will be ACA/ACCA/AAT or ATT qualified with a minimum 3 years experience in a professional accountancy environment. You will be able to work independently and to delegate work to junior team members. In your role as Corporate Tax Manager, you will also be responsible for: Responding to queries on corporate tax matters to both franchisees and clients; Assisting in the drafting of advice on a range of corporate tax matters including corporate reconstructions, employee share schemes, SEIS/EIS advance assurance and compliance applications and research and development tax relief claims; Building a professional rapport with franchisees, clients and colleagues; To win new work through initial meetings by telephone, zoom or teams, followed by drafting and issuing a suitable proposal; Any other reasonable tasks to support the Tax Consulting Team or other Support Centre Teams. If this Corporate Tax Manager role is of interest to you then please contact James on (phone number removed) or you can email (url removed) Not looking for a new role at present? You might still be able to help if you know someone who might be interested, then please pass on their details and you could be entitled to £150 voucher in our referral scheme.
Key Accountabilities Recruitment & Selection The role of HR Manager will review all recruitment processes and practices to ensure all vacancies are filled in the most cost- efficient way and within the shortest time possible. The HR function will be responsible for identifying effective and appropriate recruitment methods for all vacancies. Employee Relations The HR Manager will be responsible for designing and developing the workforce strategy. Taking a lead on all Employee related issues including: Taking a lead whilst advising and supporting managers on all Employee Relations issues, including performance management; sickness & absence; disciplinary & grievance procedures. Ensuring the grievance and disciplinary procedures are adhered to by all staff and to empower the Operations Team to undertake investigations & hearings Monitoring, updating and advising staff and managers on HR policies and procedures, ensuring they are adhered to and effectively communicated across the organisation. Reviewing and updating the equality and diversity strategy, making recommendations on best practice and legislation. To monitor staff turnover and ensuring that exit interviews are carried out, analysing and reporting on findings. Management Responsibility As the HR lead, you will ensure the HR Department is always customer focused, delivering a good service to the organisation. Staff Training & Development Working closely with senior team to develop staff skills including highlighting needs and recommendations made through the staff appraisal process. HR Policy & Procedures To ensure terms and conditions and policies and procedures are up-to-date and comprehensive with regard to legislation and best practice. Essential Personal Competencies and Skills: Ability to develop a HR Strategy Strong written skills with proven ability to draft policies, procedures and reports. Good coaching & mentoring skills. Delivery focused with the ability to prioritise and organise workload agreed within deadlines. Ability to resolve conflict situations and heavy workloads. Strong customer focus. Excellent "active-listening" skills. A proactive and can-do approach towards work tasks. Excellent presentation skills both formally and informally. Open communication style, with ability to communicate at all levels in an organisation. Good ambassadorial and diplomatic skills. A persuasive negotiator. Good personal presentation and high level of professionalism. HR Knowledge & Competencies: Excellent up to date knowledge of UK employment law legislation. Extensive knowledge of policies and procedures related to an HR Function. Strong competency interviewing and selection skills. Up to date knowledge or recruitment, staff retention methods. Experience in advising and managing grievance and disciplinary investigations. Previous background within a generalist HR Function. Experience in team leading and/or managing an HR Function. Please apply to be considered.
Mar 29, 2024
Full time
Key Accountabilities Recruitment & Selection The role of HR Manager will review all recruitment processes and practices to ensure all vacancies are filled in the most cost- efficient way and within the shortest time possible. The HR function will be responsible for identifying effective and appropriate recruitment methods for all vacancies. Employee Relations The HR Manager will be responsible for designing and developing the workforce strategy. Taking a lead on all Employee related issues including: Taking a lead whilst advising and supporting managers on all Employee Relations issues, including performance management; sickness & absence; disciplinary & grievance procedures. Ensuring the grievance and disciplinary procedures are adhered to by all staff and to empower the Operations Team to undertake investigations & hearings Monitoring, updating and advising staff and managers on HR policies and procedures, ensuring they are adhered to and effectively communicated across the organisation. Reviewing and updating the equality and diversity strategy, making recommendations on best practice and legislation. To monitor staff turnover and ensuring that exit interviews are carried out, analysing and reporting on findings. Management Responsibility As the HR lead, you will ensure the HR Department is always customer focused, delivering a good service to the organisation. Staff Training & Development Working closely with senior team to develop staff skills including highlighting needs and recommendations made through the staff appraisal process. HR Policy & Procedures To ensure terms and conditions and policies and procedures are up-to-date and comprehensive with regard to legislation and best practice. Essential Personal Competencies and Skills: Ability to develop a HR Strategy Strong written skills with proven ability to draft policies, procedures and reports. Good coaching & mentoring skills. Delivery focused with the ability to prioritise and organise workload agreed within deadlines. Ability to resolve conflict situations and heavy workloads. Strong customer focus. Excellent "active-listening" skills. A proactive and can-do approach towards work tasks. Excellent presentation skills both formally and informally. Open communication style, with ability to communicate at all levels in an organisation. Good ambassadorial and diplomatic skills. A persuasive negotiator. Good personal presentation and high level of professionalism. HR Knowledge & Competencies: Excellent up to date knowledge of UK employment law legislation. Extensive knowledge of policies and procedures related to an HR Function. Strong competency interviewing and selection skills. Up to date knowledge or recruitment, staff retention methods. Experience in advising and managing grievance and disciplinary investigations. Previous background within a generalist HR Function. Experience in team leading and/or managing an HR Function. Please apply to be considered.
Interaction Recruitment is currenlty looking for a Production Controller on a permenant basis for a client in Clevedon. PRINCIPLE ACCOUNTABILITIES To understand Master Production Schedule and Production Plan to deliver the MPS, To ensure capacity requirements agreed by Production Planner and Production Managers meets the Production plan, Review material availabilities and discuss the missing parts with necessary Buyers as required, Ensure Programming, tooling and fixtures are available to meet Production demand, Release agreed work to shop floor, Run dispatch list for shop floor where necessary or ensure Supervisors run dispatch list on screens provided in shop floor, Review Supervision adherence to plan, offer recovery plan when target/output is not achieved, Chair meetings with Shop Floor Management and Supervision regarding shop floor requirements and performances, Attend Production meetings when necessary, Ensure exception messages are addressed daily where necessary, Attend MRB (Material Review Board) meetings and ensure plan is not affected by anomalies, Attend Mod meetings and ensure changes are not affecting Production Plan or Recovery Plan and necessary parties are informed, To assist Production Planners in achieving their responsibilities, Maintain SAP data with regard to in-house manufacture and work center information, To ensure priorities are set on dispatch list (work to list) and ensure that shop floor is following the dispatch list order, Liaise with Production Planner, Production Managers, Supervisors and Buyers when necessary, Responsible for ensuring that a high standard of housekeeping is maintained, To help create and maintain a safe working environment and observe the published Health & Safety procedures, To carry out any other tasks, when and where reasonable and relevant, when required. Please send your CV to (url removed)
Mar 29, 2024
Full time
Interaction Recruitment is currenlty looking for a Production Controller on a permenant basis for a client in Clevedon. PRINCIPLE ACCOUNTABILITIES To understand Master Production Schedule and Production Plan to deliver the MPS, To ensure capacity requirements agreed by Production Planner and Production Managers meets the Production plan, Review material availabilities and discuss the missing parts with necessary Buyers as required, Ensure Programming, tooling and fixtures are available to meet Production demand, Release agreed work to shop floor, Run dispatch list for shop floor where necessary or ensure Supervisors run dispatch list on screens provided in shop floor, Review Supervision adherence to plan, offer recovery plan when target/output is not achieved, Chair meetings with Shop Floor Management and Supervision regarding shop floor requirements and performances, Attend Production meetings when necessary, Ensure exception messages are addressed daily where necessary, Attend MRB (Material Review Board) meetings and ensure plan is not affected by anomalies, Attend Mod meetings and ensure changes are not affecting Production Plan or Recovery Plan and necessary parties are informed, To assist Production Planners in achieving their responsibilities, Maintain SAP data with regard to in-house manufacture and work center information, To ensure priorities are set on dispatch list (work to list) and ensure that shop floor is following the dispatch list order, Liaise with Production Planner, Production Managers, Supervisors and Buyers when necessary, Responsible for ensuring that a high standard of housekeeping is maintained, To help create and maintain a safe working environment and observe the published Health & Safety procedures, To carry out any other tasks, when and where reasonable and relevant, when required. Please send your CV to (url removed)
Customer Service Team Administrator Menzies Distribution are currently looking for a Customer Service Team Administrator to join our busy team based in our Wakefield. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner. The Details: Monday to Friday Shift Pattern Salary - £25,302.12k Per Annum 28 Days Annual Leave inclusive of bank holidays Monthly Pay Parking Onsite Key Duties and Accountabilities (Will include but not be limited to) Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience. Maintain and expand a pro-active relationship with existing customers and suppliers. Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager. Ensuring that customer requirements are administered in a timely controlled and recorded manner. Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction. Enter accurate data on to all internal systems and reports. Maintain data security and integrity in line with Business needs. Creation of customer KPI reports Collation of accurate data to create customer invoices. Maintain a safe working environment that complies with all aspects of the company s H&S Policy Key Experience and Qualifications: Good communication skills are essential with the ability to express empathy with customers Excellent written and verbal skills are essential. Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising. Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers. Familiar with Microsoft Word, Excel and Powerpoint Technical skills and behavioural competencies Good spoken and written communication skills Strong analytical and numeracy skills Good level of financial understanding Confidence, tact and a persuasive manner Good organizational and time management skills Good people skills for working with a range of colleagues and customers. A professional manner Develop a level of trust and support with all colleagues to ensure conflict situations do not arise Additional Benefits: Pension Scheme Cycle2Work scheme Employee Assistance Program SPIRIT Awards - Peer to Peer recognition INCLUSION Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. We look forward to hearing from you.
Mar 29, 2024
Full time
Customer Service Team Administrator Menzies Distribution are currently looking for a Customer Service Team Administrator to join our busy team based in our Wakefield. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner. The Details: Monday to Friday Shift Pattern Salary - £25,302.12k Per Annum 28 Days Annual Leave inclusive of bank holidays Monthly Pay Parking Onsite Key Duties and Accountabilities (Will include but not be limited to) Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience. Maintain and expand a pro-active relationship with existing customers and suppliers. Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager. Ensuring that customer requirements are administered in a timely controlled and recorded manner. Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction. Enter accurate data on to all internal systems and reports. Maintain data security and integrity in line with Business needs. Creation of customer KPI reports Collation of accurate data to create customer invoices. Maintain a safe working environment that complies with all aspects of the company s H&S Policy Key Experience and Qualifications: Good communication skills are essential with the ability to express empathy with customers Excellent written and verbal skills are essential. Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising. Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers. Familiar with Microsoft Word, Excel and Powerpoint Technical skills and behavioural competencies Good spoken and written communication skills Strong analytical and numeracy skills Good level of financial understanding Confidence, tact and a persuasive manner Good organizational and time management skills Good people skills for working with a range of colleagues and customers. A professional manner Develop a level of trust and support with all colleagues to ensure conflict situations do not arise Additional Benefits: Pension Scheme Cycle2Work scheme Employee Assistance Program SPIRIT Awards - Peer to Peer recognition INCLUSION Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. We look forward to hearing from you.
An exciting oppurtunity has arisen at our clients store in Upminster for an Assistant Sales Manager. This position will be working mostly in the areas of Beauty and Cosmetics. KEY TASKS Staff To see that staff are deployed so as to cover the department adequately. To check that basic day to day discipline are adhered to i.e. dress code, timekeeping etc. To help introduce and develop new members of staff onto the department and its systems. To inform the Sales Manager (or the Store Manager in their absence), of any matters with regard to sales staff that may need their attention. To help ensure all staff have an accurate and up-to-date knowledge of all the merchandise in your department. Customer Care To see that customers are served promptly at all times and ensure all our customers have a Loyalty card. To ensure that any customers complaints and orders are followed up and are settled in a satisfactory manner. To ensure that the telephone is answered quickly and politely, efficiently recording messages and where necessary referring to the Sales Manager. To ensure the department is not left unattended when there are customers present in the store. To use relevant experience and selling skills to maximise sales and to encourage your staff to do likewise. Till Procedures To ensure that correct till procedures are followed and supervise the opening and cashing-up of the till. To deal with the signing of bills, cheques and refunds in the absence of the Sales Manager and to seek assistance from another Manager when in doubt. To ensure that the cash bag is returned to the Cash Office at the close of business. Merchandising and Stock Control Under the direction of the Sales Manager, ensure that merchandise is correctly priced and ticketed within Company policy and legal requirements. To assist the Sales Manager in the counting of core/drive lines and to ensure that stock levels are adequate. To be aware of what competitors are advertising/selling and keep the store informed. To ensure a high standard of housekeeping is maintained throughout the department on a daily basis. To report anything which might jeopardise department profits i.e. known stock losses, delivery shortages, damaged or soiled goods. To be aware of slow selling items and inform the Sales Manager/Buyer. To assist in the preparation of sales and events. To assist in the preparation of stocktake and to be able to carry out stocktaking speedily and efficiently. To ensure all stock that is delivered is checked off correctly and is booked in following Company procedures at all times. Security To ensure that any person acting suspiciously in the department or store is reported to security immediately. To be aware of any comply with all security regulations relating to stock and cash handling. Undertake any work delegated by the Sales Manager and any other jobs deemed necessary. PRINCIPAL ACCOUNTABILITIES Accountable for Sales Drive and Loyalty acquisition. Service and relationship orientated Maintain a polite, courteous and helpful manner. Serve customers accurately, thus ensuring their satisfaction. Strictly adhere to the point of sale till procedures as instructed. Good working knowledge of merchandise and store systems. Maintaining effective communication and training within the department. Set an excellent example to the staff on your department. Compliance with good Health and Safety practices.
Mar 29, 2024
Full time
An exciting oppurtunity has arisen at our clients store in Upminster for an Assistant Sales Manager. This position will be working mostly in the areas of Beauty and Cosmetics. KEY TASKS Staff To see that staff are deployed so as to cover the department adequately. To check that basic day to day discipline are adhered to i.e. dress code, timekeeping etc. To help introduce and develop new members of staff onto the department and its systems. To inform the Sales Manager (or the Store Manager in their absence), of any matters with regard to sales staff that may need their attention. To help ensure all staff have an accurate and up-to-date knowledge of all the merchandise in your department. Customer Care To see that customers are served promptly at all times and ensure all our customers have a Loyalty card. To ensure that any customers complaints and orders are followed up and are settled in a satisfactory manner. To ensure that the telephone is answered quickly and politely, efficiently recording messages and where necessary referring to the Sales Manager. To ensure the department is not left unattended when there are customers present in the store. To use relevant experience and selling skills to maximise sales and to encourage your staff to do likewise. Till Procedures To ensure that correct till procedures are followed and supervise the opening and cashing-up of the till. To deal with the signing of bills, cheques and refunds in the absence of the Sales Manager and to seek assistance from another Manager when in doubt. To ensure that the cash bag is returned to the Cash Office at the close of business. Merchandising and Stock Control Under the direction of the Sales Manager, ensure that merchandise is correctly priced and ticketed within Company policy and legal requirements. To assist the Sales Manager in the counting of core/drive lines and to ensure that stock levels are adequate. To be aware of what competitors are advertising/selling and keep the store informed. To ensure a high standard of housekeeping is maintained throughout the department on a daily basis. To report anything which might jeopardise department profits i.e. known stock losses, delivery shortages, damaged or soiled goods. To be aware of slow selling items and inform the Sales Manager/Buyer. To assist in the preparation of sales and events. To assist in the preparation of stocktake and to be able to carry out stocktaking speedily and efficiently. To ensure all stock that is delivered is checked off correctly and is booked in following Company procedures at all times. Security To ensure that any person acting suspiciously in the department or store is reported to security immediately. To be aware of any comply with all security regulations relating to stock and cash handling. Undertake any work delegated by the Sales Manager and any other jobs deemed necessary. PRINCIPAL ACCOUNTABILITIES Accountable for Sales Drive and Loyalty acquisition. Service and relationship orientated Maintain a polite, courteous and helpful manner. Serve customers accurately, thus ensuring their satisfaction. Strictly adhere to the point of sale till procedures as instructed. Good working knowledge of merchandise and store systems. Maintaining effective communication and training within the department. Set an excellent example to the staff on your department. Compliance with good Health and Safety practices.
Customer Account Manager Salary 24,412.50 Monday to Friday 9:00am - 5:00pm BASED IN STRATFORD UPON AVON This is a full-time position working from our Head Office for 2 or 3 days each week and remotely (home based) As a Customer Account Manager, you are responsible for the daily management of accounts referred to us from our Clients. Working with Customers who are primarily in arrears you will help by ensuring their account is resolved by agreeing and negotiating repayments that are affordable and sustainable to the Customer. Day to Day Duties: Customer contact primarily by telephone - inbound and outbound. Payment negotiation / Arrangement set up by agreement. Script use (calls are audited and scored on a weekly basis). ABOUT YOU: Call Center experience Good negotiation skills, system/technology proficient. Negotiate. Understand and interpret the situation a Customer explains. Show empathy - build rapport and trust along with being respectful. Document accurately information from each call. Adapt / tailor their handling of each situation presented when discussing matters with a customer.
Mar 29, 2024
Full time
Customer Account Manager Salary 24,412.50 Monday to Friday 9:00am - 5:00pm BASED IN STRATFORD UPON AVON This is a full-time position working from our Head Office for 2 or 3 days each week and remotely (home based) As a Customer Account Manager, you are responsible for the daily management of accounts referred to us from our Clients. Working with Customers who are primarily in arrears you will help by ensuring their account is resolved by agreeing and negotiating repayments that are affordable and sustainable to the Customer. Day to Day Duties: Customer contact primarily by telephone - inbound and outbound. Payment negotiation / Arrangement set up by agreement. Script use (calls are audited and scored on a weekly basis). ABOUT YOU: Call Center experience Good negotiation skills, system/technology proficient. Negotiate. Understand and interpret the situation a Customer explains. Show empathy - build rapport and trust along with being respectful. Document accurately information from each call. Adapt / tailor their handling of each situation presented when discussing matters with a customer.
Customer Service Advisor Full time 31,200 per annum Location: Brimscombe Start date - ASAP You will be responsible for: Making outbound calls to existing customers to take their orders and book in waste collections. Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. Reporting on customer feedback, issues, and sales performance Experience, Skills & Qualifications Excellent communication and interpersonal skills, both written and verbal. A friendly, positive, and customer-focused attitude. Proficient in Microsoft Office and CRM software is essential. A proactive and self-motivated approach to work. The ability to work under pressure and handle multiple tasks. The ability to work as part of a team and collaborate with other departments. Experience in customer service, sales, or telemarketing is preferred but not essential.
Mar 29, 2024
Full time
Customer Service Advisor Full time 31,200 per annum Location: Brimscombe Start date - ASAP You will be responsible for: Making outbound calls to existing customers to take their orders and book in waste collections. Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. Reporting on customer feedback, issues, and sales performance Experience, Skills & Qualifications Excellent communication and interpersonal skills, both written and verbal. A friendly, positive, and customer-focused attitude. Proficient in Microsoft Office and CRM software is essential. A proactive and self-motivated approach to work. The ability to work under pressure and handle multiple tasks. The ability to work as part of a team and collaborate with other departments. Experience in customer service, sales, or telemarketing is preferred but not essential.