Title: Private Client Account Handler Location: Leicester/Birmingham Salary: Negotiable Overview: Berkeley Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Private Client Account Handler to join their professional and welcoming team based out of the Leicester or Birmingham office. Berkeley Insurance Group's depth of experience enables the provision of independent advice and specialist expertise in various sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this position you will primarily be involved in offering and renewing contracts of personal lines property and motor insurance, alongside any ancillary products e.g. Travel. Private Clients typically include High Net Worth with significant wealth and assets that need bespoke as well as standard covers. As a Handler you will manage an existing book of business assisting with new enquiries to expand the company client base. You will need personal lines (motor & household) insurance knowledge or have good financial services related skills/experience to deliver effective, quality advice and efficient customer service combined with a commitment to your own professional development. The company is looking to the future and prides itself on a market leading client service model and a long list of products providers and covers it can access. The office team is a friendly, caring and welcoming group of knowledgeable individuals. The day to day: Work closely with Account Executives and Directors to provide highest standard service to customers. Secure and arrange appropriate cover at renewal at a competitive premium, completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if an allocated case). Take instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Give instructions to insurers. Ensure mid-term adjustments and declarations are processed and records updated. Handle the invoicing of all premiums due. Check all documentation (i.e. policies and endorsements) for accuracy prior to sending to client. Obtain quotations for any relevant new policies/renewals. Maintain effective credit control on allocated cases. Be conversant with Company Procedures manual and the requirements of the FCA Standards and Rules and to implement and maintain procedures as stipulated. Be aware of market conditions and the strengths and weaknesses of competitors. Visits to customers where agreed with the Account Executive. Monitor trends, analyse results and prepare feedback to senior staff. Deal with any other client issues that may arise, referring to the appropriate person when the enquiry falls outside your own knowledge and experience. What's on offer: Negotiable salary package & additional benefits Joint Pension contribution scheme Private Medical Scheme (available after 6 months) Permanent Health Insurance (available after 6 months) Flexi/hybrid (limited days) working available Your Experience: Requirement of at least 2+ years insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various HNW insurance policies Strong understanding of insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage Wider about us: Berkeley Insurance Group are part of the Brown & Brown Team, Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm, delivering risk management solutions to individuals and businesses since 1939. With 16,000+ teammates in approximately 500 locations worldwide, we are committed to providing innovative strategies to help protect what our customers value most. For more information or to find an office near you, please visit our website
Mar 29, 2024
Full time
Title: Private Client Account Handler Location: Leicester/Birmingham Salary: Negotiable Overview: Berkeley Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Private Client Account Handler to join their professional and welcoming team based out of the Leicester or Birmingham office. Berkeley Insurance Group's depth of experience enables the provision of independent advice and specialist expertise in various sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this position you will primarily be involved in offering and renewing contracts of personal lines property and motor insurance, alongside any ancillary products e.g. Travel. Private Clients typically include High Net Worth with significant wealth and assets that need bespoke as well as standard covers. As a Handler you will manage an existing book of business assisting with new enquiries to expand the company client base. You will need personal lines (motor & household) insurance knowledge or have good financial services related skills/experience to deliver effective, quality advice and efficient customer service combined with a commitment to your own professional development. The company is looking to the future and prides itself on a market leading client service model and a long list of products providers and covers it can access. The office team is a friendly, caring and welcoming group of knowledgeable individuals. The day to day: Work closely with Account Executives and Directors to provide highest standard service to customers. Secure and arrange appropriate cover at renewal at a competitive premium, completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if an allocated case). Take instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Give instructions to insurers. Ensure mid-term adjustments and declarations are processed and records updated. Handle the invoicing of all premiums due. Check all documentation (i.e. policies and endorsements) for accuracy prior to sending to client. Obtain quotations for any relevant new policies/renewals. Maintain effective credit control on allocated cases. Be conversant with Company Procedures manual and the requirements of the FCA Standards and Rules and to implement and maintain procedures as stipulated. Be aware of market conditions and the strengths and weaknesses of competitors. Visits to customers where agreed with the Account Executive. Monitor trends, analyse results and prepare feedback to senior staff. Deal with any other client issues that may arise, referring to the appropriate person when the enquiry falls outside your own knowledge and experience. What's on offer: Negotiable salary package & additional benefits Joint Pension contribution scheme Private Medical Scheme (available after 6 months) Permanent Health Insurance (available after 6 months) Flexi/hybrid (limited days) working available Your Experience: Requirement of at least 2+ years insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various HNW insurance policies Strong understanding of insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage Wider about us: Berkeley Insurance Group are part of the Brown & Brown Team, Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm, delivering risk management solutions to individuals and businesses since 1939. With 16,000+ teammates in approximately 500 locations worldwide, we are committed to providing innovative strategies to help protect what our customers value most. For more information or to find an office near you, please visit our website
Job Title: Payroll / Finance Assistant Location: Ashington, West Sussex, RH20 2LW Salary: £30,000 per annum plus bonus Job type: Full Time, Permanent, Office Based Holidays: 25 days annual leave BPH is an independently-owned plant hire company based in the South East. From excavators and dozers, to dumpers and telehandlers, we've been supplying a huge variety of heavy machinery for hire to the construction industry for over 50 years. About the Role: To process weekly payroll and maintain payroll data for approx. 100 employees across the Group and up to 30 subcontractors, ensuring accuracy at all times. Key Duties: Processing weekly payroll ensuring all payments are calculated accurately Processing weekly CIS payments Processing of weekly Pensions data submissions Processing of P32 and P11d submissions Responsible for maintaining accurate payroll records, checking and reconciling payroll reports before BACS run Preparing payroll journals to be entered on to Sage To be the first point of contact for all payroll enquiries from staff, ensuring that all queries are dealt with promptly Assist with the Finance Department function Ad-hoc financial administrative duties About you: Key Competencies: Ideally AAT qualified Previous payroll experience essential Previous experience with Sage 50 Payroll and Sage 50 Accounts essential A strong understanding of PAYE, NIC and CIS Previous experience with Nest pensions preferable A working knowledge of HMRC procedures A focused approach to working and strong attention to detail Good numeracy skills Good written and verbal communication skills Please Note: The candidate must live within a commutable distance of Ashington. We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Accounts Assistant, Accounts Clerk, Finance Clerk, Finance Assistant, Payment Processing Assistant Accountant, Financial Administrator, Accounts Admin, Finance Support, Bookkeeping, Payroll Assistant, Payroll, Payroll Support may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Payroll / Finance Assistant Location: Ashington, West Sussex, RH20 2LW Salary: £30,000 per annum plus bonus Job type: Full Time, Permanent, Office Based Holidays: 25 days annual leave BPH is an independently-owned plant hire company based in the South East. From excavators and dozers, to dumpers and telehandlers, we've been supplying a huge variety of heavy machinery for hire to the construction industry for over 50 years. About the Role: To process weekly payroll and maintain payroll data for approx. 100 employees across the Group and up to 30 subcontractors, ensuring accuracy at all times. Key Duties: Processing weekly payroll ensuring all payments are calculated accurately Processing weekly CIS payments Processing of weekly Pensions data submissions Processing of P32 and P11d submissions Responsible for maintaining accurate payroll records, checking and reconciling payroll reports before BACS run Preparing payroll journals to be entered on to Sage To be the first point of contact for all payroll enquiries from staff, ensuring that all queries are dealt with promptly Assist with the Finance Department function Ad-hoc financial administrative duties About you: Key Competencies: Ideally AAT qualified Previous payroll experience essential Previous experience with Sage 50 Payroll and Sage 50 Accounts essential A strong understanding of PAYE, NIC and CIS Previous experience with Nest pensions preferable A working knowledge of HMRC procedures A focused approach to working and strong attention to detail Good numeracy skills Good written and verbal communication skills Please Note: The candidate must live within a commutable distance of Ashington. We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Accounts Assistant, Accounts Clerk, Finance Clerk, Finance Assistant, Payment Processing Assistant Accountant, Financial Administrator, Accounts Admin, Finance Support, Bookkeeping, Payroll Assistant, Payroll, Payroll Support may also be considered for this role.
The Role To put the interests of clients and the integrity of the market at the heart of the way you do business. Personally accountable for Key Client Outcomes (KCO) where appropriate Ensuring the prompt resolution of market-related loss issues and queries Ensuring that all London broking is prioritized and completed within targets and exceptions monitored and actioned until completion Ensuring that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring Ensuring Mumbai load claims onto ECF and are appropriately managed via that process Ensuring Mumbai file all claim related material onto Eclipse Building constructive relationships and lead correspondence with assigned portfolio of clients, and associated underwriters, third parties and service providers Providing immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required Negotiating claims settlements with insurers / reinsurers, based on market knowledge, in order to minimize client loss In the event of high-profile claims, working closely with Group colleagues and maintaining internal and external communications with records of these being made as appropriate Travel as required Supporting Placement team in conjunction with Claims Handlers by producing accurate and updated renewal information Ensuring adherence to standardized Group policies and procedures, including all WEM and other regulatory requirements Monitoring underwriter / reinsurer and service provider performance and taking appropriate action as required to guarantee the client's best interests Providing input to and reference the Willis Quality Index, as appropriate and required Overseeing the provision of accurate management information, as required Taking reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register Participating in loss prevention and claims seminars, as required. The Requirements Possess an international profile, for connectivity with our network and clients around the world Ability to engage with senior producers, client directors and risk managers The ability to present coverage and quantum arguments based on sound knowledge Query Management Compliance Management Organization and Prioritizations Market relationship management London Market Negotiation Technical knowledge Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working. What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Mar 29, 2024
Full time
The Role To put the interests of clients and the integrity of the market at the heart of the way you do business. Personally accountable for Key Client Outcomes (KCO) where appropriate Ensuring the prompt resolution of market-related loss issues and queries Ensuring that all London broking is prioritized and completed within targets and exceptions monitored and actioned until completion Ensuring that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring Ensuring Mumbai load claims onto ECF and are appropriately managed via that process Ensuring Mumbai file all claim related material onto Eclipse Building constructive relationships and lead correspondence with assigned portfolio of clients, and associated underwriters, third parties and service providers Providing immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required Negotiating claims settlements with insurers / reinsurers, based on market knowledge, in order to minimize client loss In the event of high-profile claims, working closely with Group colleagues and maintaining internal and external communications with records of these being made as appropriate Travel as required Supporting Placement team in conjunction with Claims Handlers by producing accurate and updated renewal information Ensuring adherence to standardized Group policies and procedures, including all WEM and other regulatory requirements Monitoring underwriter / reinsurer and service provider performance and taking appropriate action as required to guarantee the client's best interests Providing input to and reference the Willis Quality Index, as appropriate and required Overseeing the provision of accurate management information, as required Taking reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register Participating in loss prevention and claims seminars, as required. The Requirements Possess an international profile, for connectivity with our network and clients around the world Ability to engage with senior producers, client directors and risk managers The ability to present coverage and quantum arguments based on sound knowledge Query Management Compliance Management Organization and Prioritizations Market relationship management London Market Negotiation Technical knowledge Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working. What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring the best claims handling service and fleet service support for both internal drivers and external parties. The duties involve: Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities. Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager. Manage key relationships with all parties including external and internal. Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system. Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement. Debt recovery for claims including complex and aged. Support with general fleet location and hire vehicles. Recommend solicitors as appropriate We are looking for: Motor claims insurance sector experience Claims handling database / software experience such as Eclipse Proclaim Knowledge and training on FCA, MOJ or other relevant compliance Outstanding communication and administration skills Most importantly, empathy, understanding and great communication skills The details: Hours of work 9:00-5:00pm Monday to Friday. Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company. There is free parking next to the offices. Great perks and benefits. Interviews are immediate and there is an immediate start available subject to your notice period. To apply, send your full CV today to Louise at Sayjo Recruitment and we will aim to respond within 48 hours.
Mar 28, 2024
Full time
A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring the best claims handling service and fleet service support for both internal drivers and external parties. The duties involve: Coordinate correspondence between all parties involved, including colleagues, employees, third party drivers, customers, insurance companies through to stakeholders and local authorities. Assess claims and compile facts, evidence, statements and confirm insurance position to the Claims Manager. Manage key relationships with all parties including external and internal. Manage each claim through checks, policy checks, correspondence, FCA. MOJ, MIB, DPA, ABI/GTA processes and record through the claims handling system. Balance process, compliance and professionalism with an awareness of timely recovery of costs and operational requirement. Debt recovery for claims including complex and aged. Support with general fleet location and hire vehicles. Recommend solicitors as appropriate We are looking for: Motor claims insurance sector experience Claims handling database / software experience such as Eclipse Proclaim Knowledge and training on FCA, MOJ or other relevant compliance Outstanding communication and administration skills Most importantly, empathy, understanding and great communication skills The details: Hours of work 9:00-5:00pm Monday to Friday. Full training in this unique setting is provided and supported offering a clear career path in this growing and leading company. There is free parking next to the offices. Great perks and benefits. Interviews are immediate and there is an immediate start available subject to your notice period. To apply, send your full CV today to Louise at Sayjo Recruitment and we will aim to respond within 48 hours.
Affinity Search and Selection Limited
Warrington, Cheshire
Job Title: Motor Claims Handler Location: Warrington Salary: Up to £28,000 per annum (basic) Work Schedule: Full-time, with 1 day work from home per week Are you an experienced Motor Claims Handler looking for your next career move? We have an exciting opportunity in Warrington for a motivated individual to join our clients team and take on the role of Motor Claims Handler. Main Responsibility: As a Motor Claims Handler, you will be responsible for efficiently handling motor claims on behalf of our clients Broker Claims Team. Your role will involve assisting clients in reporting motor vehicle incidents to their respective insurers and identifying potential clients who would benefit from our in-house claim's services. Key Accountabilities: Act as the first point of contact for clients, providing a high-quality claim handling service. Report and record details of new motor incidents, submitting the First Notification of Loss (FNOL) to the client's relevant motor insurer and broker. Liaise with insurers, repairers, and other parties involved in the claims process. Promote our in-house claims services to clients, identifying opportunities for service enhancement. Duties: Accept FNOL claims from clients and manage the FNOL process. Instruct repairers and service providers as required, managing the repair process with the approved repair network. Conduct initial liability assessments and undertake any other duties as necessary. Skills Required: Clear and confident telephone manner. Strong communication and interpersonal skills. Self-motivated with the ability to remain calm under pressure. Proactive problem-solving approach with a focus on customer satisfaction. Attention to detail and accuracy in data management. Knowledge of Proclaim is advantageous. Regulatory knowledge including industry codes of practice and legislative requirements. Personal Attributes: Team player with excellent time management skills. Professional appearance and demeanour. Benefits: Competitive salary of up to £28,000 per annum. 1 day work from home per week. Additional benefits including computing scheme, cycle to work scheme, life assurance, and more. If you're ready to take the next step in your career as a Motor Claims Handler, apply now with your updated CV. We look forward to hearing from you!
Mar 28, 2024
Full time
Job Title: Motor Claims Handler Location: Warrington Salary: Up to £28,000 per annum (basic) Work Schedule: Full-time, with 1 day work from home per week Are you an experienced Motor Claims Handler looking for your next career move? We have an exciting opportunity in Warrington for a motivated individual to join our clients team and take on the role of Motor Claims Handler. Main Responsibility: As a Motor Claims Handler, you will be responsible for efficiently handling motor claims on behalf of our clients Broker Claims Team. Your role will involve assisting clients in reporting motor vehicle incidents to their respective insurers and identifying potential clients who would benefit from our in-house claim's services. Key Accountabilities: Act as the first point of contact for clients, providing a high-quality claim handling service. Report and record details of new motor incidents, submitting the First Notification of Loss (FNOL) to the client's relevant motor insurer and broker. Liaise with insurers, repairers, and other parties involved in the claims process. Promote our in-house claims services to clients, identifying opportunities for service enhancement. Duties: Accept FNOL claims from clients and manage the FNOL process. Instruct repairers and service providers as required, managing the repair process with the approved repair network. Conduct initial liability assessments and undertake any other duties as necessary. Skills Required: Clear and confident telephone manner. Strong communication and interpersonal skills. Self-motivated with the ability to remain calm under pressure. Proactive problem-solving approach with a focus on customer satisfaction. Attention to detail and accuracy in data management. Knowledge of Proclaim is advantageous. Regulatory knowledge including industry codes of practice and legislative requirements. Personal Attributes: Team player with excellent time management skills. Professional appearance and demeanour. Benefits: Competitive salary of up to £28,000 per annum. 1 day work from home per week. Additional benefits including computing scheme, cycle to work scheme, life assurance, and more. If you're ready to take the next step in your career as a Motor Claims Handler, apply now with your updated CV. We look forward to hearing from you!
We have an exciting opportunity for a Personal Lines Account Handler to join our client who are based in Billericay on a permanent basis. You will need to have great communication skills both in written and verbal to provide high quality advice and service to clients. The role involves: Engaging with existing client accounts by cross / up selling and maintaining and growing them. Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area. Ensuring that customer complaints are handled appropriately within the Company's complaints procedure. Managing and administering business which falls within the following categories: Private Car, Home Insurance, Travel, appropriate Add On products and any other Personal Lines products required by customers. Giving instructions to insurance providers Checking policy documents prior to receipt by clients Handling the invoicing of premiums due and maintaining credit control of allocated clients Processing correspondence, renewal, pre-renewal activity, quotations, and data input Ensuring that all post and diary activity is completed daily. Providing high quality advice and service to clients The ideal candidate will have: Excellent written and verbal communication skills Polite telephone manner Knowledge and experience of handling the following classes of business: Home, Motor, Travel, Add on products e.g. Legal Expenses, Breakdown Excellent organisational skills High attention to detail Ability to work independently and part of a team. Confident with all relevant MS Office packages, Acturis and OGI system Ability to identify new business opportunities and progress to a sale or forward to the appropriate member of staff to handle. This is an office-based role working Monday to Friday, 9.00am to 5.00pm. The salary for this position is up to £28,000 per annum DOE but the client is willing to increase the salary for the right candidate. If you have the relevant skills and experience, please apply with your CV attached to your application.
Mar 28, 2024
Full time
We have an exciting opportunity for a Personal Lines Account Handler to join our client who are based in Billericay on a permanent basis. You will need to have great communication skills both in written and verbal to provide high quality advice and service to clients. The role involves: Engaging with existing client accounts by cross / up selling and maintaining and growing them. Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area. Ensuring that customer complaints are handled appropriately within the Company's complaints procedure. Managing and administering business which falls within the following categories: Private Car, Home Insurance, Travel, appropriate Add On products and any other Personal Lines products required by customers. Giving instructions to insurance providers Checking policy documents prior to receipt by clients Handling the invoicing of premiums due and maintaining credit control of allocated clients Processing correspondence, renewal, pre-renewal activity, quotations, and data input Ensuring that all post and diary activity is completed daily. Providing high quality advice and service to clients The ideal candidate will have: Excellent written and verbal communication skills Polite telephone manner Knowledge and experience of handling the following classes of business: Home, Motor, Travel, Add on products e.g. Legal Expenses, Breakdown Excellent organisational skills High attention to detail Ability to work independently and part of a team. Confident with all relevant MS Office packages, Acturis and OGI system Ability to identify new business opportunities and progress to a sale or forward to the appropriate member of staff to handle. This is an office-based role working Monday to Friday, 9.00am to 5.00pm. The salary for this position is up to £28,000 per annum DOE but the client is willing to increase the salary for the right candidate. If you have the relevant skills and experience, please apply with your CV attached to your application.
The Role: Senior Account Handler/ Account Manager To work within a team compromising of Account Executives and Admin and run the admin team (this consists of Senior Account Handlers, Account Brokers , Account Handlers and Trainee Account Handlers currently 5 people), in conjunction with this you would be expected to also handle a certain number of renewals every month, consisting or Property and L click apply for full job details
Mar 27, 2024
Full time
The Role: Senior Account Handler/ Account Manager To work within a team compromising of Account Executives and Admin and run the admin team (this consists of Senior Account Handlers, Account Brokers , Account Handlers and Trainee Account Handlers currently 5 people), in conjunction with this you would be expected to also handle a certain number of renewals every month, consisting or Property and L click apply for full job details
Customer Service, Logistics, Slough, Fully office based Your new company A third party logistics and fulfilment company based in Slough is looking for a full-time Customer Service Key Account Handler to join their team on a permeant basis. This company works with some big partners within the industry and is rapidly growing. Your new role Working within a team of 9, you will be handling B2B queries for the companies' own accounts. The role will be 80% emails and 20% telephone calls. You will be looking up quotes on the system and providing the correct information to customers as well as logging information on their CRM system. You will also handle inbound telephone calls and act as the first point of contact. What you'll need to succeed You will have excellent written and verbal communication skills, have experience handling inbound telephone calls and be able to respond to customer emails in an articulate and professional written manner. You will have experience using CRM systems and logging data into company systems. What you'll get in return This role is a fully office-based position offering a salary of between £25,000- £26,000. There is free parking onsite with 20 days holiday plus bank holidays. You will work Monday-Friday 08:30am-5pm or 9am - 5:30pm. There are also opportunities to progress and a career development programme to help with the next steps of your career in the business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 27, 2024
Full time
Customer Service, Logistics, Slough, Fully office based Your new company A third party logistics and fulfilment company based in Slough is looking for a full-time Customer Service Key Account Handler to join their team on a permeant basis. This company works with some big partners within the industry and is rapidly growing. Your new role Working within a team of 9, you will be handling B2B queries for the companies' own accounts. The role will be 80% emails and 20% telephone calls. You will be looking up quotes on the system and providing the correct information to customers as well as logging information on their CRM system. You will also handle inbound telephone calls and act as the first point of contact. What you'll need to succeed You will have excellent written and verbal communication skills, have experience handling inbound telephone calls and be able to respond to customer emails in an articulate and professional written manner. You will have experience using CRM systems and logging data into company systems. What you'll get in return This role is a fully office-based position offering a salary of between £25,000- £26,000. There is free parking onsite with 20 days holiday plus bank holidays. You will work Monday-Friday 08:30am-5pm or 9am - 5:30pm. There are also opportunities to progress and a career development programme to help with the next steps of your career in the business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Personal Lines Account Handler Location: Rotherham (On-Site) Package: Negotiable + Benefits Rotherham Insurance Brokers, a valued part of the Brown & Brown Group, are growing steadily with a highly passionate management team that are focused on client outcomes and making sure their team are looked after. We've been looking after our clients' needs for over 20 years and look forwards to delivering first class service to them over the next 20. You'll be assisting clients with day to day requirements (MTA's, document queries, renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations as required. The day to day: Processing renewals & new business quotations Working with individuals to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues The rewards: A client first environment where the team works together for a common outcome A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development - including funded professional qualifications (post probation) About you: You'll have insurance experience and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Open GI / Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills. For more information please apply online or contact Dan Hurley.
Mar 27, 2024
Full time
Personal Lines Account Handler Location: Rotherham (On-Site) Package: Negotiable + Benefits Rotherham Insurance Brokers, a valued part of the Brown & Brown Group, are growing steadily with a highly passionate management team that are focused on client outcomes and making sure their team are looked after. We've been looking after our clients' needs for over 20 years and look forwards to delivering first class service to them over the next 20. You'll be assisting clients with day to day requirements (MTA's, document queries, renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations as required. The day to day: Processing renewals & new business quotations Working with individuals to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues The rewards: A client first environment where the team works together for a common outcome A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development - including funded professional qualifications (post probation) About you: You'll have insurance experience and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Open GI / Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills. For more information please apply online or contact Dan Hurley.
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Mar 27, 2024
Full time
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Mar 27, 2024
Full time
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
The successful applicant will be assigned to work within a team working flexibly. The role involves working on the defence litigated motor cases on behalf of a wide range of Insurance clients. They will be working on a mixture of personal injury, credit hire and counter fraud files. They will be responsible for their own case load of files and for undertaking individual File handling tasks on cases for and in support of senior File Handler(s). What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities The work handled by the successful applicant will include the following Running their own case load of pre and post-litigation defender motor files Adhering to court deadlines and managing files in accordance with court timetables Instructing experts Instructing and working with Counsel Carrying out detailed reviews of medical records Liaising with clients/other insurers/third parties Liaising with policyholders and witnesses Negotiating settlements Drafting pleadings/court documents Assisting other file handlers with their case loads Any other tasks as they arise to efficiently run their caseload Working Hours35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is our Glasgow Office, 1 day a week 4 days from home Essential Skills and Attributes: Experience of handling pre and post-litigation files for insurer clients. Experience of defending credit hire, personal injury and counter fraud files on behalf of insurer clients. Experience of drafting court documents and understanding of processes Good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks An ability to analyse evidence Team player Self-confidence Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together
Mar 27, 2024
Full time
The successful applicant will be assigned to work within a team working flexibly. The role involves working on the defence litigated motor cases on behalf of a wide range of Insurance clients. They will be working on a mixture of personal injury, credit hire and counter fraud files. They will be responsible for their own case load of files and for undertaking individual File handling tasks on cases for and in support of senior File Handler(s). What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities The work handled by the successful applicant will include the following Running their own case load of pre and post-litigation defender motor files Adhering to court deadlines and managing files in accordance with court timetables Instructing experts Instructing and working with Counsel Carrying out detailed reviews of medical records Liaising with clients/other insurers/third parties Liaising with policyholders and witnesses Negotiating settlements Drafting pleadings/court documents Assisting other file handlers with their case loads Any other tasks as they arise to efficiently run their caseload Working Hours35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is our Glasgow Office, 1 day a week 4 days from home Essential Skills and Attributes: Experience of handling pre and post-litigation files for insurer clients. Experience of defending credit hire, personal injury and counter fraud files on behalf of insurer clients. Experience of drafting court documents and understanding of processes Good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks An ability to analyse evidence Team player Self-confidence Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are DynamicWe are Innovative We succeed together
This role provides an opportunity to develop a technical leadership role, leading a small client-focused virtual team of counter-fraud lawyers. You will be acting as the lead handler for specific clients developing a direct relationship with key client handlers. Working closely with the Counter-Fraud Strategy Director & Technical Manager, you will handle a caseload of counter-fraud cases and have direct technical responsibility for a team of experienced counter-fraud handlers and assistants. You will be responsible for the technical quality of the work produced by your team, providing mentoring and training and undertaking any supervision and peer reviews required. You will also be responsible for case allocation decisions ensuring right handler receives the right file. You may also have ownership of linked & organised and KYO strategies and be responsible for the effective deployment of those strategies across both your virtual team and the wider counter-fraud business and be responsible for the technical quality of the work produced under these strategies, again undertaking any supervision or peer reviews required. Compensation package Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Gym Flex ( after successfully completing probation) Key Accountabilities Strategic excellence: Ensure that all linked & organised and KYO strategies in your control are technically and commercially sound, effectively deployed and provide innovative and market-leading outcomes for our clients. Devising and implementing case strategies, ensuring compliance with any KYO or generic strategies, being responsible to strategic and technical leads for the deployment of those strategies. Thorough consideration of evidence throughout the life of the case, considering the impact on case strategy. Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral. Technical Excellence: Supervision and peer review of all handlers in your team. Make full use of the firm's Case Management System in progressing files from receipt to closure. Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours targets. Undertake file allocation ensuring file are matched with the appropriate handler based upon skills and experience, client relationships and linked files. Improve kick out rates To ensure compliance with the SRA Code of Conduct 2011 Client excellence: Building and developing partnerships with clients to deliver their strategic goals. Ensuring maximum customer satisfaction on all cases dealt with in your team Ensuring compliance with all internal and client SLA's Ensuring accurate and timely completion of all client and internal MI Achieve both client and internal KPIs Improve kick out rates Working with the Quality Lead and Client PCC to Investigate, establish root cause and implementing solutions for client complaints. Leadership: Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives. Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader. Regular communication with the team, including but not limited to setting objectives and personal development plans, checking in monthly to confirm they are on track both in terms of performance and technical progress, ongoing conversations and performance reviews. As you grow and develop your team, contributing to the recruitment and probation process. Financial and cultural excellence: Achieve objectives and financial targets Adhere to Keoghs Values Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is the Bolton office. Essential Skills and Attributes: High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work Ability to analyse trends and devise and implement strategies designed to deliver market-leading results. Experience of supervising others, with a strong track record of progressing supervisees. Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Excellent inter-personal and client care skills and experience of building relationships with clients. Excellent IT skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to maintain concentration and pay attention to detail Driven to achieve with a track record of achieving all objectives Required Soft Skills: Ability to lead a team and to ensure those within the team have enough of the appropriate work. Ability to motivate those within the team and beyond to achieve their targets and objectives. Ability to foster engagement with the Keoghs Shared Values within the team and wider office, leading by example. Ability to develop the technical skills of those within the team. Excellent communication skills, not only to enable the lead to conduct meaningful, formal reviews of progress against technical and financial metrics but also such that the lead is able to identify any issues as they arise and (with support from the Team Leader) to provide appropriate support to team members either in respect of wellbeing or performance.
Mar 27, 2024
Full time
This role provides an opportunity to develop a technical leadership role, leading a small client-focused virtual team of counter-fraud lawyers. You will be acting as the lead handler for specific clients developing a direct relationship with key client handlers. Working closely with the Counter-Fraud Strategy Director & Technical Manager, you will handle a caseload of counter-fraud cases and have direct technical responsibility for a team of experienced counter-fraud handlers and assistants. You will be responsible for the technical quality of the work produced by your team, providing mentoring and training and undertaking any supervision and peer reviews required. You will also be responsible for case allocation decisions ensuring right handler receives the right file. You may also have ownership of linked & organised and KYO strategies and be responsible for the effective deployment of those strategies across both your virtual team and the wider counter-fraud business and be responsible for the technical quality of the work produced under these strategies, again undertaking any supervision or peer reviews required. Compensation package Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Gym Flex ( after successfully completing probation) Key Accountabilities Strategic excellence: Ensure that all linked & organised and KYO strategies in your control are technically and commercially sound, effectively deployed and provide innovative and market-leading outcomes for our clients. Devising and implementing case strategies, ensuring compliance with any KYO or generic strategies, being responsible to strategic and technical leads for the deployment of those strategies. Thorough consideration of evidence throughout the life of the case, considering the impact on case strategy. Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral. Technical Excellence: Supervision and peer review of all handlers in your team. Make full use of the firm's Case Management System in progressing files from receipt to closure. Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours targets. Undertake file allocation ensuring file are matched with the appropriate handler based upon skills and experience, client relationships and linked files. Improve kick out rates To ensure compliance with the SRA Code of Conduct 2011 Client excellence: Building and developing partnerships with clients to deliver their strategic goals. Ensuring maximum customer satisfaction on all cases dealt with in your team Ensuring compliance with all internal and client SLA's Ensuring accurate and timely completion of all client and internal MI Achieve both client and internal KPIs Improve kick out rates Working with the Quality Lead and Client PCC to Investigate, establish root cause and implementing solutions for client complaints. Leadership: Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives. Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader. Regular communication with the team, including but not limited to setting objectives and personal development plans, checking in monthly to confirm they are on track both in terms of performance and technical progress, ongoing conversations and performance reviews. As you grow and develop your team, contributing to the recruitment and probation process. Financial and cultural excellence: Achieve objectives and financial targets Adhere to Keoghs Values Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is the Bolton office. Essential Skills and Attributes: High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work Ability to analyse trends and devise and implement strategies designed to deliver market-leading results. Experience of supervising others, with a strong track record of progressing supervisees. Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Excellent inter-personal and client care skills and experience of building relationships with clients. Excellent IT skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to maintain concentration and pay attention to detail Driven to achieve with a track record of achieving all objectives Required Soft Skills: Ability to lead a team and to ensure those within the team have enough of the appropriate work. Ability to motivate those within the team and beyond to achieve their targets and objectives. Ability to foster engagement with the Keoghs Shared Values within the team and wider office, leading by example. Ability to develop the technical skills of those within the team. Excellent communication skills, not only to enable the lead to conduct meaningful, formal reviews of progress against technical and financial metrics but also such that the lead is able to identify any issues as they arise and (with support from the Team Leader) to provide appropriate support to team members either in respect of wellbeing or performance.
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service. You'll join a growing and friendly team and work closely with your business customers and use your knowledge and expertise to help them with all of their Insurance requirements. This is a role where you will be able to work on a hybrid basis between their office and your home. As a Commercial Account Handler your responsibilities will include: Handling renewals and adjustments with Business customers directly Negotiating with Insurers/Underwriters to get the most appropriate cover for your clients at the best price Supporting and preparing renewal quotations for Account Executives Updating risk information Liaising with Account Executives Processing general customer enquiries, handling policy alterations and new and additional Insurance products Securing renewals whilst ensuring Company Standards/FCA requirements are met Occasional client visits with the Account Executives To be a successful Commercial Account Handler you will have: Experience and knowledge of general Commercial insurance products A desire to develop strong Client and Insurer relationships Drive and enthusiasm to provide fantastic customer service to all clients Confident and effective communication and interpersonal skills The ability to manage your own workload and prioritise accordingly Benefits include: Full Training and Development which includes soft skills and support with CII professional qualifications. 25 days holiday plus bank holidays. Free parking at the office.
Mar 27, 2024
Full time
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service. You'll join a growing and friendly team and work closely with your business customers and use your knowledge and expertise to help them with all of their Insurance requirements. This is a role where you will be able to work on a hybrid basis between their office and your home. As a Commercial Account Handler your responsibilities will include: Handling renewals and adjustments with Business customers directly Negotiating with Insurers/Underwriters to get the most appropriate cover for your clients at the best price Supporting and preparing renewal quotations for Account Executives Updating risk information Liaising with Account Executives Processing general customer enquiries, handling policy alterations and new and additional Insurance products Securing renewals whilst ensuring Company Standards/FCA requirements are met Occasional client visits with the Account Executives To be a successful Commercial Account Handler you will have: Experience and knowledge of general Commercial insurance products A desire to develop strong Client and Insurer relationships Drive and enthusiasm to provide fantastic customer service to all clients Confident and effective communication and interpersonal skills The ability to manage your own workload and prioritise accordingly Benefits include: Full Training and Development which includes soft skills and support with CII professional qualifications. 25 days holiday plus bank holidays. Free parking at the office.
End Date Wednesday 17 April 2024 Salary Range £78,849 - £87,610 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description Middleware Engineer (Data Resilience) Lloyds Banking Group London - hybrid working two days per week in the office & rest from home. Salary & Benefits: £78,849 to £96,371 per annum, plus annual personal bonus, 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays. About us: Data is at the heart of Lloyds Banking Group; enabling the delivery of innovative financial services to our 26 million customers and help Britain prosper. A resilient organisation instils confidence and trust with customers, staff and regulators, reduces risk and protects Group from regulatory censure and fines. Background: Disruptions are inevitable and regulators expect Financial Institutions to take the necessary steps to protect data and recover from severe but plausible data loss or corruption events, such as a cyber-attack, to meet IBS impact tolerance thresholds. Data Resilience purpose is to proactively protect the integrity, availability, and security of our data to mitigate the risk of disruption to the Group s Important Business Services. About the Role As the Data Resilience Middleware Technical Lead, you'll focus on mapping and assuring the Extract, Transform and Load (ETL), including transfer mechanisms, capabilities of each critical asset required to fulfil the Group s Important Business Services. This will safeguard our critical data and associated assets from vulnerabilities and threats that could lead to a compromise of the integrity and availability leading to customer harm. The role requires bold individuals with a proactive, can-do attitude and solution-oriented approach to deliver at pace. Key Responsibilities: Support platform, infrastructure and middleware teams to deliver resilient solutions for IBS critical assets Provide input and direction on middleware and ETL assessments to identify gaps that could lead to IBS Impact Tolerance thresholds being breached. Develop initiatives and guidance for Operational Resilience and change frameworks. Oversee the development of data movement controls and collaborate with platform teams and Group Chief Operating Office to remediate security gaps. Lead the definition of IBS critical batch to the workload scheduler critical path handler Ensure Data Resilience Information Asset Register (IAR) for middleware components are accurately maintained. Perform horizon scanning and provide input to group policies and procedures. Support and grow team members in ETL domains of data resilience. Present data resilience gaps to peers and senior stakeholders What we're looking for; We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We will need to see evidence of the following in your CV; Experience in Infrastructure administration, Middleware & integration. Experience of event streaming and batch processing, including point-to-point data transfer Proficient in Cryptographic key management and encryption deployments. Knowledge of Operating Systems (Windows, Linux, zOS, CentOS, Unix, Ubuntu and Solaris) and network protocols Familiar with analytic platforms and databases such as MSSQL, Kafka, S3, etc Experience in data movement tooling (IBM MQ, IBM Connect:Direct, sFTP) Strong experience (desirable certification) in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. Its great if you have: Experience in Data Fabric and Data Mesh concepts Data replication and failover technologies Experience with Enterprise Data Hubs and/or Warehouses Prior experience working of supporting or remediating resilience issues on assets such as batch, messaging queues, third party data connections, data recovery & backup, data vaulting, data integrity. About working for us. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 27, 2024
Full time
End Date Wednesday 17 April 2024 Salary Range £78,849 - £87,610 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary . Job Description Middleware Engineer (Data Resilience) Lloyds Banking Group London - hybrid working two days per week in the office & rest from home. Salary & Benefits: £78,849 to £96,371 per annum, plus annual personal bonus, 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays. About us: Data is at the heart of Lloyds Banking Group; enabling the delivery of innovative financial services to our 26 million customers and help Britain prosper. A resilient organisation instils confidence and trust with customers, staff and regulators, reduces risk and protects Group from regulatory censure and fines. Background: Disruptions are inevitable and regulators expect Financial Institutions to take the necessary steps to protect data and recover from severe but plausible data loss or corruption events, such as a cyber-attack, to meet IBS impact tolerance thresholds. Data Resilience purpose is to proactively protect the integrity, availability, and security of our data to mitigate the risk of disruption to the Group s Important Business Services. About the Role As the Data Resilience Middleware Technical Lead, you'll focus on mapping and assuring the Extract, Transform and Load (ETL), including transfer mechanisms, capabilities of each critical asset required to fulfil the Group s Important Business Services. This will safeguard our critical data and associated assets from vulnerabilities and threats that could lead to a compromise of the integrity and availability leading to customer harm. The role requires bold individuals with a proactive, can-do attitude and solution-oriented approach to deliver at pace. Key Responsibilities: Support platform, infrastructure and middleware teams to deliver resilient solutions for IBS critical assets Provide input and direction on middleware and ETL assessments to identify gaps that could lead to IBS Impact Tolerance thresholds being breached. Develop initiatives and guidance for Operational Resilience and change frameworks. Oversee the development of data movement controls and collaborate with platform teams and Group Chief Operating Office to remediate security gaps. Lead the definition of IBS critical batch to the workload scheduler critical path handler Ensure Data Resilience Information Asset Register (IAR) for middleware components are accurately maintained. Perform horizon scanning and provide input to group policies and procedures. Support and grow team members in ETL domains of data resilience. Present data resilience gaps to peers and senior stakeholders What we're looking for; We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We will need to see evidence of the following in your CV; Experience in Infrastructure administration, Middleware & integration. Experience of event streaming and batch processing, including point-to-point data transfer Proficient in Cryptographic key management and encryption deployments. Knowledge of Operating Systems (Windows, Linux, zOS, CentOS, Unix, Ubuntu and Solaris) and network protocols Familiar with analytic platforms and databases such as MSSQL, Kafka, S3, etc Experience in data movement tooling (IBM MQ, IBM Connect:Direct, sFTP) Strong experience (desirable certification) in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. Its great if you have: Experience in Data Fabric and Data Mesh concepts Data replication and failover technologies Experience with Enterprise Data Hubs and/or Warehouses Prior experience working of supporting or remediating resilience issues on assets such as batch, messaging queues, third party data connections, data recovery & backup, data vaulting, data integrity. About working for us. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden - Corporate & Commercial are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients. Please note this is a full-time, permanent opportunity. You will be based in our Caterham office and ideally be onsite for 3 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Undertake market exercise to establish the most competitive terms available. Obtain renewal terms and present to client. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years' experience dealing with SME or commercial clients Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English Cert CII (desirable) Acturis (desirable) Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Mar 26, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden - Corporate & Commercial are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients. Please note this is a full-time, permanent opportunity. You will be based in our Caterham office and ideally be onsite for 3 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Undertake market exercise to establish the most competitive terms available. Obtain renewal terms and present to client. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years' experience dealing with SME or commercial clients Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English Cert CII (desirable) Acturis (desirable) Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department. This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints. The Role Be the first point of contact for any inbound enquiries via telephone and email Dealing with complex and technical queries over the phone and email Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company Resolving queries by sourcing information to provide accurate updates to customers Working to achievable team related KPI s based on query response times The Candidate Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential) Is a naturally confident communicator with great people skills Resilient and able to problem solve and think on your feet Is keen to develop a career within customer service Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential Salary + Benefits A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives. Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)! This business offer a great work life balance for their staff. There s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch). Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday! Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more! If you're interested in learning more, please forward your CV for immediate consideration. Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler
Mar 26, 2024
Full time
We are looking for enthusiastic people who are looking to join a thriving, forward thinking business with great benefits and genuine opportunities for growth and progression! If you're a resilient peoples person who loves providing great customer service, this might be the job for you. Our client, are a contractor accountancy firm who are, due to growth, seeking customer service advisors to join their award winning Customer Care department. This is working within a high-volume, fast-paced environment, dealing with inbound calls and emails you'll provide a first-class service to customers calling in with enquiries of all nature - anything from general enquiries to complex queries and complaints. The Role Be the first point of contact for any inbound enquiries via telephone and email Dealing with complex and technical queries over the phone and email Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company Resolving queries by sourcing information to provide accurate updates to customers Working to achievable team related KPI s based on query response times The Candidate Experienced in a high-volume, fast-paced, inbound contact centre role or similar (essential) Is a naturally confident communicator with great people skills Resilient and able to problem solve and think on your feet Is keen to develop a career within customer service Knowledge of recruitment agencies and contractor payroll is highly desirable, but not essential Salary + Benefits A generous base salary of £27,000 is available for this role. The business is proud of their "Great Place To Work" status, and this is clear in how they treat their staff, through personal and professional incentives. Flexibility on working hours and days, including hybrid working (2 days a week from home 09:00 - 18:00) OR condensed hours to work a 4 day week (10 hours shifts across 4 days)! This business offer a great work life balance for their staff. There s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch). Other benefits start from including 23 days holidays plus bank holidays PLUS your birthday! Company pension, free on-site parking (first come first served), fully funded study support, genuine opportunity for career development with a PDP set out from day 1, annual appraisals and salary reviews, regular team building events and treats, and much, much more! If you're interested in learning more, please forward your CV for immediate consideration. Customer Service, Customer Care, Customer Advisor, Customer Experience, Client Services, Call Centre, Customer Support, Customer Success, Complaints Advisor, Complaints Handler