Programme Governance Manager Reference Number - 78295 This Programme Governance Manager position will report to the Investment & Programme Manager and will work within the Asset Management directorate based in our London, Crawley or Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 71,914.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 03/04/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: The Programme Governance Manager is a direct report to, and supports, the Head of Investment and Programme Manager. You will lead a team to undertake analysis of the Asset Portfolio Plan, with the objective of meeting the required outputs to ensure that senior management decisions lead to the fulfilment of strategic objectives through the delivery of projects and programmes. Proactive liaison and coordination with all relevant partners, both internal and external, is required to provide clarity and certainty within the Programme. This is achieved in a timely fashion and would include other directorates, most notably Asset Management, CPP and Connections. Activities such as reporting on the Asset Portfolio Plan, administration of the Project Governance process, Change Control administration and Risk evaluation are all integral to the role. Dimensions: Reporting to the Investment & Programme Manager, we are looking for someone who can both conceptualise and deliver business change, and the leadership of one direct report. You will have a broad experience within governance and capital investment processes. You will pragmatically apply new thinking in this area. You will challenge the traditional methods and will have the courage to do that in workshops, meetings, and with external audiences at all levels across the business. Principal Accountabilities: You will develop, implement, and operate new ways of managing an annual investment plan of over 500m. Increased emphasis placed on the last RIIO ED1 period means that a more robust planning and reporting model is now essential for ED2. You will be the primary Interface with all directorates ensuring that all necessary plans are in place Help analyse the outcome of work programmes against their strategic objectives and feed the results into the Asset Portfolio Plan planning process, allowing the partners to pull together the annual baseline plan to support our position at ED2 and beyond Oversee the Project Governance and Control (PG&C) process for project appraisal, approval and provide the support as necessary to the portfolio boards Facilitate budget and Change control approvals Facilitate external audits and provide a dedicated point of reference Provide the information to the Investment and Programme Manager, including the provision of periodic updates, be able to manage the effects of any changes to those plans to update the Asset Portfolio Plan and ensure that the impact of any such changes are reflected through all relevant plans To be accountable for all processes and undertake reporting to provide a strategic overview of all projects and programmes, interdependencies, variances or areas of concern to partners Interrogate the Portfolio Programme and make recommendations to the Investment and Programme Manager on changes, areas of delivery risk, including and where change control is required Be accountable for and improve operating efficiency and effectiveness Work with the other partners to influence how the reporting, portfolio planning, governance and risk management functions operate Direct the development of the IPM project reporting Manage the overarching Governance Process for projects and programmes over their lifecycle, taking ownership of the Gate and approval process ensuring compliance across the Business. Oversee the provision of data provided to the Investment and Programme Manager to enforce project closure and Post Investment Appraisal Nature and Scope: The responsibility is to be a part of the Investment and Programme Management team's delivery of 10% RIIO-ED2 efficiencies through the implementation of the Programme and Governance processes. You will oversee the coordination and subsequent reforecast exercises within Gate papers. You will work with the Risk & Investment Manager and Investment Improvement Manager to ensure the effective control and management of the APP. Fundamental attributes for this role include the advanced ability to: identify, document, analyse and communicate. We need to demonstrate that we understand the value of our asset management strategy, in addition to demonstrating the rigour behind the strategy. Qualifications: The role of Programme and Governance Lead will best suit someone with the following skills: At least five years' experience, at Management level, in UK Power Networks or a predecessor company or in a similar role in industry Able to lead a team to attain prescribed objectives Able to interact and verbally communicate at a senior level to obtain and present information in a clear and concise form Team leader with the ability to question people and tease out relevant information Can analyse and report on complex data Advanced knowledge SAP (PPM, PS, PM) Enhanced understanding of all relevant processes Competent trainer and mentor of staff and the ability to act as an ambassador for Investment and Programme Management Experienced in all aspects of project development and delivery work Good understanding of the role of governance and compliance Experienced in of risk management models and techniques, experience of Prince 2 Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mar 28, 2024
Full time
Programme Governance Manager Reference Number - 78295 This Programme Governance Manager position will report to the Investment & Programme Manager and will work within the Asset Management directorate based in our London, Crawley or Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 71,914.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 03/04/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: The Programme Governance Manager is a direct report to, and supports, the Head of Investment and Programme Manager. You will lead a team to undertake analysis of the Asset Portfolio Plan, with the objective of meeting the required outputs to ensure that senior management decisions lead to the fulfilment of strategic objectives through the delivery of projects and programmes. Proactive liaison and coordination with all relevant partners, both internal and external, is required to provide clarity and certainty within the Programme. This is achieved in a timely fashion and would include other directorates, most notably Asset Management, CPP and Connections. Activities such as reporting on the Asset Portfolio Plan, administration of the Project Governance process, Change Control administration and Risk evaluation are all integral to the role. Dimensions: Reporting to the Investment & Programme Manager, we are looking for someone who can both conceptualise and deliver business change, and the leadership of one direct report. You will have a broad experience within governance and capital investment processes. You will pragmatically apply new thinking in this area. You will challenge the traditional methods and will have the courage to do that in workshops, meetings, and with external audiences at all levels across the business. Principal Accountabilities: You will develop, implement, and operate new ways of managing an annual investment plan of over 500m. Increased emphasis placed on the last RIIO ED1 period means that a more robust planning and reporting model is now essential for ED2. You will be the primary Interface with all directorates ensuring that all necessary plans are in place Help analyse the outcome of work programmes against their strategic objectives and feed the results into the Asset Portfolio Plan planning process, allowing the partners to pull together the annual baseline plan to support our position at ED2 and beyond Oversee the Project Governance and Control (PG&C) process for project appraisal, approval and provide the support as necessary to the portfolio boards Facilitate budget and Change control approvals Facilitate external audits and provide a dedicated point of reference Provide the information to the Investment and Programme Manager, including the provision of periodic updates, be able to manage the effects of any changes to those plans to update the Asset Portfolio Plan and ensure that the impact of any such changes are reflected through all relevant plans To be accountable for all processes and undertake reporting to provide a strategic overview of all projects and programmes, interdependencies, variances or areas of concern to partners Interrogate the Portfolio Programme and make recommendations to the Investment and Programme Manager on changes, areas of delivery risk, including and where change control is required Be accountable for and improve operating efficiency and effectiveness Work with the other partners to influence how the reporting, portfolio planning, governance and risk management functions operate Direct the development of the IPM project reporting Manage the overarching Governance Process for projects and programmes over their lifecycle, taking ownership of the Gate and approval process ensuring compliance across the Business. Oversee the provision of data provided to the Investment and Programme Manager to enforce project closure and Post Investment Appraisal Nature and Scope: The responsibility is to be a part of the Investment and Programme Management team's delivery of 10% RIIO-ED2 efficiencies through the implementation of the Programme and Governance processes. You will oversee the coordination and subsequent reforecast exercises within Gate papers. You will work with the Risk & Investment Manager and Investment Improvement Manager to ensure the effective control and management of the APP. Fundamental attributes for this role include the advanced ability to: identify, document, analyse and communicate. We need to demonstrate that we understand the value of our asset management strategy, in addition to demonstrating the rigour behind the strategy. Qualifications: The role of Programme and Governance Lead will best suit someone with the following skills: At least five years' experience, at Management level, in UK Power Networks or a predecessor company or in a similar role in industry Able to lead a team to attain prescribed objectives Able to interact and verbally communicate at a senior level to obtain and present information in a clear and concise form Team leader with the ability to question people and tease out relevant information Can analyse and report on complex data Advanced knowledge SAP (PPM, PS, PM) Enhanced understanding of all relevant processes Competent trainer and mentor of staff and the ability to act as an ambassador for Investment and Programme Management Experienced in all aspects of project development and delivery work Good understanding of the role of governance and compliance Experienced in of risk management models and techniques, experience of Prince 2 Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Personal Trainer / Gym Instructor and Fitness Manager who has professional fitness qualifications (level 2 or 3 as a minimum) with a strong background in the fitness industry is required to join a Corporate Fitness Centre based in Milton Keynes, Buckinghamshire. SALARY: £12.00 - £13.00 per Hour + Benefits (see below) LOCATION: Milton Keynes, Buckinghamshire JOB TYPE: Part-Time, Permanent WORKING HOU. . click apply for full job details
Mar 28, 2024
Full time
Personal Trainer / Gym Instructor and Fitness Manager who has professional fitness qualifications (level 2 or 3 as a minimum) with a strong background in the fitness industry is required to join a Corporate Fitness Centre based in Milton Keynes, Buckinghamshire. SALARY: £12.00 - £13.00 per Hour + Benefits (see below) LOCATION: Milton Keynes, Buckinghamshire JOB TYPE: Part-Time, Permanent WORKING HOU. . click apply for full job details
Are you passionate about training and development? Do you possess the skills to equip teams with the knowledge and motivation they need to succeed? If so, we invite you to join our Learning & Development Team as a Regional Trainer! TENPIN IS NOT JUST ABOUT BOWLING We are all things entertainment! Arcade Machines, Pool Tables, Escape-themed golf, Cocktails, Pizzas, and Burgers! Oh! and not to forget our Houdini's Escape Rooms, Karaoke Booths, soft play and our Laser Arenas. We have something for the whole family to enjoy. A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too! The Role As a Regional Trainer you will be responsible for working closely with managers, offering training, guidance, development, and support while employing a blended learning approach that integrates digital tools, workshops, and coaching for effective and engaging learning solutions. You'll actively monitor and review trainee progress, providing feedback and measuring outcomes to enhance the training. You will also be conducting site-based observation visits to identify training needs and uphold company standards, along with managing administrative tasks to maintain accurate training records and systems. You will need to be an innovative thinker with a proactive approach to problem-solving, demonstrating confidence and strong interpersonal skills. Passionate and enthusiastic about training, being a clear and knowledgeable communicator. You will also need to be flexible around working hours and days, whilst being fully and independently mobile with a willingness to travel and stay away from home when required. Skills You Need Collaborative and influential with diverse groups of people Previous experience coaching and developing colleagues. Experience delivering a range of training activities, both remote and in-person. Knowledge of the latest tools and resources for successful training. Experience in identifying and designing training courses, materials, and workbooks. Proven track record of achieving objectives. Ability to work independently and prioritise workload. Intermediate level in Microsoft Office. Bowling operation knowledge (desirable) Familiarity with CPL and Attensi (desirable) Our Fantastic Benefits Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Enhanced pension contribution - 5% joint contribution Discretionary Bonus Scheme Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors Free Bowling for family & friends Medicash Health Care Cash Back Scheme Employee Assistance Programme Life assurance - 4 x annual salary A day off for your birthday Long Service Awards Career Development If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Mar 28, 2024
Full time
Are you passionate about training and development? Do you possess the skills to equip teams with the knowledge and motivation they need to succeed? If so, we invite you to join our Learning & Development Team as a Regional Trainer! TENPIN IS NOT JUST ABOUT BOWLING We are all things entertainment! Arcade Machines, Pool Tables, Escape-themed golf, Cocktails, Pizzas, and Burgers! Oh! and not to forget our Houdini's Escape Rooms, Karaoke Booths, soft play and our Laser Arenas. We have something for the whole family to enjoy. A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too! The Role As a Regional Trainer you will be responsible for working closely with managers, offering training, guidance, development, and support while employing a blended learning approach that integrates digital tools, workshops, and coaching for effective and engaging learning solutions. You'll actively monitor and review trainee progress, providing feedback and measuring outcomes to enhance the training. You will also be conducting site-based observation visits to identify training needs and uphold company standards, along with managing administrative tasks to maintain accurate training records and systems. You will need to be an innovative thinker with a proactive approach to problem-solving, demonstrating confidence and strong interpersonal skills. Passionate and enthusiastic about training, being a clear and knowledgeable communicator. You will also need to be flexible around working hours and days, whilst being fully and independently mobile with a willingness to travel and stay away from home when required. Skills You Need Collaborative and influential with diverse groups of people Previous experience coaching and developing colleagues. Experience delivering a range of training activities, both remote and in-person. Knowledge of the latest tools and resources for successful training. Experience in identifying and designing training courses, materials, and workbooks. Proven track record of achieving objectives. Ability to work independently and prioritise workload. Intermediate level in Microsoft Office. Bowling operation knowledge (desirable) Familiarity with CPL and Attensi (desirable) Our Fantastic Benefits Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Enhanced pension contribution - 5% joint contribution Discretionary Bonus Scheme Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors Free Bowling for family & friends Medicash Health Care Cash Back Scheme Employee Assistance Programme Life assurance - 4 x annual salary A day off for your birthday Long Service Awards Career Development If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Are you an experienced Warehouse Operations Trainer from a 3rd Party Logistics environment? Then we want to hear from you! Understanding the importance of continuous learning and development to ensure teams across the business are equipped to meet and exceed expectations will be essential for the successful candidate. Additionally, you'll need to be committed to fostering a culture of continuous improvement, where every team member is empowered to contribute ideas and drive positive change. What's on Offer: " Competitive salary of 29,120 per annum. " Pension Contribution. " 22 days annual leave with the option to purchase an additional 5 per year. " Life assurance. " Employee assistance programme. " A supportive and collaborative work environment. " Free Car Parking. " Employee discount scheme. Role Overview: As a Warehouse Operations Trainer, you will play a pivotal role in training our warehouse staff to operate efficiently and effectively. Your responsibilities will include: " Developing and delivering training programs for warehouse & operations personnel, covering areas such as safety protocols, equipment operation, inventory management, and tech utilisation. " Assessing training needs and identifying areas for improvement within the warehouse operations. " Providing training sessions and demonstrations to ensure understanding and mastery of key concepts and techniques in accordance with learning goals, vision, and objectives. " Collaborating with the warehouse ops team & key stakeholders to identify opportunities for process improvement and efficiency gains. " Implementing feedback mechanisms to gather insights from trainees and management. " Participating in regular meetings and discussions to discuss challenges, share best practices, and drive continuous improvement initiatives. " Willingness to travel to East Midlands gateway for training sessions and meetings as required. " Scheduling training courses, venues, resources, and training material. Requirements: " Proven experience in warehouse operations, with a strong understanding of business training activities. " Previous experience in training and development, with the ability to design and deliver effective training programs. " Excellent communication and interpersonal skills, with the ability to engage and motivate trainees. " Strong organisation skills and attention to detail. " Willingness to travel to East Midlands Airport for training sessions and meetings as required. " Training systems knowledge " Excellent MS office skills (Excel, Word & Powerpoint) Join Our Team: The Operations Trainer must be able to drive as you will at times go between Hams Hall and EMG sites. The ideal candidate will have experience in a Training in a fast-paced warehousing or 3PL environment. Interested to know more? Contact Steve Tomlinson at Pertemps Birmingham Industrial Hagley Court or click apply today!
Mar 28, 2024
Full time
Are you an experienced Warehouse Operations Trainer from a 3rd Party Logistics environment? Then we want to hear from you! Understanding the importance of continuous learning and development to ensure teams across the business are equipped to meet and exceed expectations will be essential for the successful candidate. Additionally, you'll need to be committed to fostering a culture of continuous improvement, where every team member is empowered to contribute ideas and drive positive change. What's on Offer: " Competitive salary of 29,120 per annum. " Pension Contribution. " 22 days annual leave with the option to purchase an additional 5 per year. " Life assurance. " Employee assistance programme. " A supportive and collaborative work environment. " Free Car Parking. " Employee discount scheme. Role Overview: As a Warehouse Operations Trainer, you will play a pivotal role in training our warehouse staff to operate efficiently and effectively. Your responsibilities will include: " Developing and delivering training programs for warehouse & operations personnel, covering areas such as safety protocols, equipment operation, inventory management, and tech utilisation. " Assessing training needs and identifying areas for improvement within the warehouse operations. " Providing training sessions and demonstrations to ensure understanding and mastery of key concepts and techniques in accordance with learning goals, vision, and objectives. " Collaborating with the warehouse ops team & key stakeholders to identify opportunities for process improvement and efficiency gains. " Implementing feedback mechanisms to gather insights from trainees and management. " Participating in regular meetings and discussions to discuss challenges, share best practices, and drive continuous improvement initiatives. " Willingness to travel to East Midlands gateway for training sessions and meetings as required. " Scheduling training courses, venues, resources, and training material. Requirements: " Proven experience in warehouse operations, with a strong understanding of business training activities. " Previous experience in training and development, with the ability to design and deliver effective training programs. " Excellent communication and interpersonal skills, with the ability to engage and motivate trainees. " Strong organisation skills and attention to detail. " Willingness to travel to East Midlands Airport for training sessions and meetings as required. " Training systems knowledge " Excellent MS office skills (Excel, Word & Powerpoint) Join Our Team: The Operations Trainer must be able to drive as you will at times go between Hams Hall and EMG sites. The ideal candidate will have experience in a Training in a fast-paced warehousing or 3PL environment. Interested to know more? Contact Steve Tomlinson at Pertemps Birmingham Industrial Hagley Court or click apply today!
We are currently recruiting for an Engineering Apprentice Trainer Assessor to join our Engineering Training team based at Selhurst Engineering Depot. The purpose of the role is to provide a training and assessment service to ensure all Engineering Apprentices are developed and consistently deliver to the standard required by the relevant apprenticeship qualification awarding body. What we can offer you : Final salary pension Free travel on GTR and sister groups (family included for leisure) 75% off travel on other train operating companies (family included) Benefits package What do we need from you: Principal Accountabilities Training courses are developed within agreed timescales High quality training is delivered to plan Apprenticeship gateway and completion targets are met Assessing all evidence in line with apprenticeship framework requirements Develop and deliver highly skilled and motivated engineers from the apprenticeship into the business Experience, Knowledge & Qualifications A minimum of 3 years knowledge and experience working on traction & rolling stock Possess or complete within 6 months of appointment a C&G 7331 Trainer Techniques Qualification or equivalent Possess or complete within 12 months of appointment an A1 Assessor Award or equivalent Good knowledge of GTR rolling stock, safety and maintenance practices Good numeracy and literacy skills T literate (using Microsoft, Word, Excel and Access) Excellent organisational skills Excellent interpersonal skills Please see the attached job description for full information on the role. Please contact Dale Taggart, Senior Talent Acquisition Advisor, at (url removed) , for any queries.
Mar 28, 2024
Full time
We are currently recruiting for an Engineering Apprentice Trainer Assessor to join our Engineering Training team based at Selhurst Engineering Depot. The purpose of the role is to provide a training and assessment service to ensure all Engineering Apprentices are developed and consistently deliver to the standard required by the relevant apprenticeship qualification awarding body. What we can offer you : Final salary pension Free travel on GTR and sister groups (family included for leisure) 75% off travel on other train operating companies (family included) Benefits package What do we need from you: Principal Accountabilities Training courses are developed within agreed timescales High quality training is delivered to plan Apprenticeship gateway and completion targets are met Assessing all evidence in line with apprenticeship framework requirements Develop and deliver highly skilled and motivated engineers from the apprenticeship into the business Experience, Knowledge & Qualifications A minimum of 3 years knowledge and experience working on traction & rolling stock Possess or complete within 6 months of appointment a C&G 7331 Trainer Techniques Qualification or equivalent Possess or complete within 12 months of appointment an A1 Assessor Award or equivalent Good knowledge of GTR rolling stock, safety and maintenance practices Good numeracy and literacy skills T literate (using Microsoft, Word, Excel and Access) Excellent organisational skills Excellent interpersonal skills Please see the attached job description for full information on the role. Please contact Dale Taggart, Senior Talent Acquisition Advisor, at (url removed) , for any queries.
About The Role As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience. This is a pure customer service role, providing a first time resolve where possible. All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business. Full training is provided. We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues. You can use your own initiative and you do not work with a script. Free car parking is available. Our best advisors come from many different backgrounds; experienced customer service individuals or people looking for a career change who have worked within retail, hospitality, tourism and many more other disciplines. The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off. About You To succeed as a Customer Service Advisor, you'll need to be a great team player and you'll need to be comfortable using different IT systems to resolve queries. You will have a passion for a great customer service and ability to deliver excellent customer experience, both over the telephone and via email, and you'll need a really high level of attention to detail. You must be passionate about developing yourself and be committed to working to the highest standards. You will have excellent communication and interpersonal skills and be able to investigate and solve problems quickly. Customer Services department offers a good career path for candidates who would love to stay in this area of the business, and this is supported by the salary uplifts but also working in the Customer Services department has been a great steppingstone for many employees who have progressed into other roles in different areas of City & Guilds Group. Our story and mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. What we offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits. Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides. In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances. We also provide access to a Group wide Employee Assistance Programme (EAP). We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK. Next steps and how to apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
Mar 27, 2024
Full time
About The Role As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience. This is a pure customer service role, providing a first time resolve where possible. All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business. Full training is provided. We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues. You can use your own initiative and you do not work with a script. Free car parking is available. Our best advisors come from many different backgrounds; experienced customer service individuals or people looking for a career change who have worked within retail, hospitality, tourism and many more other disciplines. The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed. You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off. About You To succeed as a Customer Service Advisor, you'll need to be a great team player and you'll need to be comfortable using different IT systems to resolve queries. You will have a passion for a great customer service and ability to deliver excellent customer experience, both over the telephone and via email, and you'll need a really high level of attention to detail. You must be passionate about developing yourself and be committed to working to the highest standards. You will have excellent communication and interpersonal skills and be able to investigate and solve problems quickly. Customer Services department offers a good career path for candidates who would love to stay in this area of the business, and this is supported by the salary uplifts but also working in the Customer Services department has been a great steppingstone for many employees who have progressed into other roles in different areas of City & Guilds Group. Our story and mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. What we offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits. Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides. In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances. We also provide access to a Group wide Employee Assistance Programme (EAP). We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK. Next steps and how to apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
Pertemps Dudley West Brom Perms
Kingswinford, West Midlands
We are very excited to be recruiting a Credit Control Administrator to support a successful and forward-thinking company based in Kingswinford. The position will report into to the Credit Control Supervisor & Manager, and you will be involved in a variety of accounting responsibilities to ensure the Credit Control processes are accurately maintained, and process deadlines are met. The main duties will be: Responsible for ensuring that all property and tenant records on our system are up to date and accurate. Processing Credit Control Transactions Work with cashiers to ensure tenant's accounts are reconciled and allocated as required. Ensure accurate and up to date financial data is always maintained. Produce System Generated Statements, Reminders, Emails and Reports on a Yearly, Quarterly & Monthly basis. Telephoning customers and requesting missing data and remittances Producing Tenant Statements. Processing Tenant refund requests Processing Tenant bad debt write offs. Full preparation and administration of bad debt/CVA paperwork. Liaise with Credit Control Team and Legal with regards to Insolvent Companies prior to write off where required. Query Management - Chase up Service Charge Budgets, Reconciliations, and Insurance documents. Any other duties reasonably within the capability of this role. The successful candidate will have the following skills : Excellent communication skills, with the ability to interact at all levels of the business, and with external customers and tenants. Some previous credit control experience is ideal but not essential. A minimum of 2 years administration skills is essential. Be well-organised, with strong organisational skills and able to develop and monitor plans to consistently meet agreed deadlines. Resilient, with the ability to meet tight deadlines and cope with multiple & varied tasks. Innovative, with a desire to identify process improvements. Willingness to learn and demonstrate a flexible approach to working. Professional attitude and approach Good system skills including Excel, Outlook, and a willingness to learn new systems. GCSE or equivalent Grade C/4 or above Math and English. In return the company will provide an exceptional benefits package, including Enhanced Pension, Onsite gym & personal trainer, Subsidised Canteen, Employee Assistance Programme,27 Days Annual Leave increasing with length of service 28 days at 4 years and 29 days at 8 years, Life Assurance 4 x salary and free onsite parking. We would love to hear from you, can you click apply on the advert or email your CV to (url removed)
Mar 27, 2024
Full time
We are very excited to be recruiting a Credit Control Administrator to support a successful and forward-thinking company based in Kingswinford. The position will report into to the Credit Control Supervisor & Manager, and you will be involved in a variety of accounting responsibilities to ensure the Credit Control processes are accurately maintained, and process deadlines are met. The main duties will be: Responsible for ensuring that all property and tenant records on our system are up to date and accurate. Processing Credit Control Transactions Work with cashiers to ensure tenant's accounts are reconciled and allocated as required. Ensure accurate and up to date financial data is always maintained. Produce System Generated Statements, Reminders, Emails and Reports on a Yearly, Quarterly & Monthly basis. Telephoning customers and requesting missing data and remittances Producing Tenant Statements. Processing Tenant refund requests Processing Tenant bad debt write offs. Full preparation and administration of bad debt/CVA paperwork. Liaise with Credit Control Team and Legal with regards to Insolvent Companies prior to write off where required. Query Management - Chase up Service Charge Budgets, Reconciliations, and Insurance documents. Any other duties reasonably within the capability of this role. The successful candidate will have the following skills : Excellent communication skills, with the ability to interact at all levels of the business, and with external customers and tenants. Some previous credit control experience is ideal but not essential. A minimum of 2 years administration skills is essential. Be well-organised, with strong organisational skills and able to develop and monitor plans to consistently meet agreed deadlines. Resilient, with the ability to meet tight deadlines and cope with multiple & varied tasks. Innovative, with a desire to identify process improvements. Willingness to learn and demonstrate a flexible approach to working. Professional attitude and approach Good system skills including Excel, Outlook, and a willingness to learn new systems. GCSE or equivalent Grade C/4 or above Math and English. In return the company will provide an exceptional benefits package, including Enhanced Pension, Onsite gym & personal trainer, Subsidised Canteen, Employee Assistance Programme,27 Days Annual Leave increasing with length of service 28 days at 4 years and 29 days at 8 years, Life Assurance 4 x salary and free onsite parking. We would love to hear from you, can you click apply on the advert or email your CV to (url removed)
About the role Team- Advisor Service Health Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week inour Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor? You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment. The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the Vitality Experience and working as a team within our wider department is essential. What do you need to thrive? Experience within a customer service role is preferable but not essential You will have the ability to communicate well, both written and verbally You will be adaptable to change Enjoy working collaboratively to support your team and wider teams within the department Ability to prioritise workload and take ownership Customer focused, enjoys building professional working relationships in a business to business environment Computer literate What will you get in return? A pension of up to 12% - we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
Mar 27, 2024
Full time
About the role Team- Advisor Service Health Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week inour Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor? You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment. The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the Vitality Experience and working as a team within our wider department is essential. What do you need to thrive? Experience within a customer service role is preferable but not essential You will have the ability to communicate well, both written and verbally You will be adaptable to change Enjoy working collaboratively to support your team and wider teams within the department Ability to prioritise workload and take ownership Customer focused, enjoys building professional working relationships in a business to business environment Computer literate What will you get in return? A pension of up to 12% - we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
Mar 27, 2024
Full time
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
Location: Southeast (Kent, London, Surrey, Sussex) Contract Type: Permanent Hours: Full time, 37.5 hours per week Salary: £23,655 to £26,612 per annum (depending on experience) Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices. Closing date: 29-03-2024 If you are an experienced dog trainer/behaviourist looking to utilise your skills within the charity sector, this could be the role for you. Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing. To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for an Aftercare Instructor to join our talented Aftercare team. This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day. What you will do: In a specified geographical location, you will be responsible for reviewing the health and welfare of partnered dogs and provide on-going training and instruction to partnerships. This vital role aims to maximise the assistance and support our dogs provide to our beneficiaries. What we are looking for: Strong knowledge of dog training and behaviour Ability to communicate at all levels with a wide range of people. Good interpersonal skills Experience of providing training, teaching, or coaching Record keeping and report writing skills. ICT skills (MS Office) Ideally, you may have some understanding of knowledge of human medical conditions as they relate to the canine partnership, but this is not essential. Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries. We can offer you: Generous annual leave allowance Salary exchange pension scheme Charity Sick pay Life assurance Wellbeing portal Employee assistance programme This role covers a specified geographical location in the Southeast of England - Kent, Surrey, London, and Sussex. There will be regular travel involved to visit and assess partnerships and on some occasions to transport dogs, therefore it is essential that you have a driving licence and appropriate vehicle for work purposes. As part of the onboarding process, you will receive a minimum of 4 weeks training and instruction in the Surrey, Sussex and Kent areas. Please apply online with a CV together with a cover letter that demonstrates your suitability for the role. First interviews will take place in the week commencing 15 April via video call.Second interviews will take place in the week commencing 29 April in person, location tbc. We recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. We are a disability confident committed employer. You may also have experience in the following: Puppy Training Coordinator, Puppy Training, Puppy Trainer, Dog Trainer, Animal Trainer, Dog Behaviourist, Dog Training, Guide Dogs, Canine Training, Dog Training Coordinator, Dog behaviourist, Canine Behaviourist etc. REF-
Mar 27, 2024
Full time
Location: Southeast (Kent, London, Surrey, Sussex) Contract Type: Permanent Hours: Full time, 37.5 hours per week Salary: £23,655 to £26,612 per annum (depending on experience) Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices. Closing date: 29-03-2024 If you are an experienced dog trainer/behaviourist looking to utilise your skills within the charity sector, this could be the role for you. Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing. To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for an Aftercare Instructor to join our talented Aftercare team. This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day. What you will do: In a specified geographical location, you will be responsible for reviewing the health and welfare of partnered dogs and provide on-going training and instruction to partnerships. This vital role aims to maximise the assistance and support our dogs provide to our beneficiaries. What we are looking for: Strong knowledge of dog training and behaviour Ability to communicate at all levels with a wide range of people. Good interpersonal skills Experience of providing training, teaching, or coaching Record keeping and report writing skills. ICT skills (MS Office) Ideally, you may have some understanding of knowledge of human medical conditions as they relate to the canine partnership, but this is not essential. Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries. We can offer you: Generous annual leave allowance Salary exchange pension scheme Charity Sick pay Life assurance Wellbeing portal Employee assistance programme This role covers a specified geographical location in the Southeast of England - Kent, Surrey, London, and Sussex. There will be regular travel involved to visit and assess partnerships and on some occasions to transport dogs, therefore it is essential that you have a driving licence and appropriate vehicle for work purposes. As part of the onboarding process, you will receive a minimum of 4 weeks training and instruction in the Surrey, Sussex and Kent areas. Please apply online with a CV together with a cover letter that demonstrates your suitability for the role. First interviews will take place in the week commencing 15 April via video call.Second interviews will take place in the week commencing 29 April in person, location tbc. We recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. We are a disability confident committed employer. You may also have experience in the following: Puppy Training Coordinator, Puppy Training, Puppy Trainer, Dog Trainer, Animal Trainer, Dog Behaviourist, Dog Training, Guide Dogs, Canine Training, Dog Training Coordinator, Dog behaviourist, Canine Behaviourist etc. REF-
We are working with one of the UKs leading telecoms companies providing gigabit capable full fibre connectivity solutions to channel partners. Whether it's connecting to servers, accessing cloud-based apps or running IP-based services, superior connectivity is a common denominator amongst successful businesses, no matter their size. Our client is looking for someone to join their Provisioning Team to help monitor services being provided to clients from acceptance to delivery. This would include troubleshooting circuits, updating partners, working with and escalating to contractors, financial management and managing internal systems. The ideal candidate would have already worked in the telecoms industry in a provisioning role or have some basic understand of industry language. But our client is also considering candidates from a customer service background who have the right attitude, are personable and have experience working in fast paced roles similar to provisioning. Responsibilities: Provisioning Services: Coordinate the provisioning of telecom services, including voice, data, and connectivity solutions, according to customer requirements. Technical Troubleshooting: Troubleshoot and resolve service provisioning issues promptly and efficiently to minimize downtime. Quality Assurance: Conduct quality checks on provisioned services to ensure they meet industry standards and customer expectations. Documentation: Maintain accurate records and documentation of all provisioning activities and customer information. Qualifications: Previous experience in telecom provisioning or a related field is preferred. Knowledge of telecommunications technologies and industry standards. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Detail-oriented with the ability to maintain accurate records. Benefits 25 days holiday + Bank Holidays Birthday off work Annual Bonuses Career progression and support into trainer, technical or management roles Electric Car Scheme 100 bonus contribution to fitness If you think you are suited to this role or know anyone that would be, please get in contact ASAP and reply with your CV if you would like to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
We are working with one of the UKs leading telecoms companies providing gigabit capable full fibre connectivity solutions to channel partners. Whether it's connecting to servers, accessing cloud-based apps or running IP-based services, superior connectivity is a common denominator amongst successful businesses, no matter their size. Our client is looking for someone to join their Provisioning Team to help monitor services being provided to clients from acceptance to delivery. This would include troubleshooting circuits, updating partners, working with and escalating to contractors, financial management and managing internal systems. The ideal candidate would have already worked in the telecoms industry in a provisioning role or have some basic understand of industry language. But our client is also considering candidates from a customer service background who have the right attitude, are personable and have experience working in fast paced roles similar to provisioning. Responsibilities: Provisioning Services: Coordinate the provisioning of telecom services, including voice, data, and connectivity solutions, according to customer requirements. Technical Troubleshooting: Troubleshoot and resolve service provisioning issues promptly and efficiently to minimize downtime. Quality Assurance: Conduct quality checks on provisioned services to ensure they meet industry standards and customer expectations. Documentation: Maintain accurate records and documentation of all provisioning activities and customer information. Qualifications: Previous experience in telecom provisioning or a related field is preferred. Knowledge of telecommunications technologies and industry standards. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Detail-oriented with the ability to maintain accurate records. Benefits 25 days holiday + Bank Holidays Birthday off work Annual Bonuses Career progression and support into trainer, technical or management roles Electric Car Scheme 100 bonus contribution to fitness If you think you are suited to this role or know anyone that would be, please get in contact ASAP and reply with your CV if you would like to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Hybrid - London, UK Please note - Due to the nature of our work, we require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security Clearance check criteria. About iProov: iProov is the world leader in face biometric verification. We are on a mission to make the Internet a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. iProov is looking for an iSOC Engineer - a specialised role that will combine data analytics and threat intelligence methods and will include daily monitoring coverage of internally raised alerts and active threat hunting of novel attack methodologies. We are looking for someone with experience in incident triage, an interest in biometrics and expanding their skill set. How you'll make an impact: Monitor biometric imagery from production traffic to detect patterns of fraudulent behaviour. Escalate validated and confirmed imagery alerts to designated incident response team Fine-tune alerting rules to identify false positive and remove false negatives. Collect global threat intelligence and internal threats then take actions based on analysis and recommendation. Proactively research and conduct threat hunting for novel biometric attacks Produce detailed and actionable threat intelligence reports for both internal & external stakeholders Develop and distribute information and alerts on required corrective actions to the organisation. Work closely with Red Team and Advanced Threats team to improve existing defence systems. Understand the structure and the meaning of logs from different bespoke log sources Produce threat reports on active trends and incident summaries We tend to look for people with: Attention to detail and demonstrated desire for self-improvement Independent/lateral thinker Good communicator / demonstrated ability to work cross-functionally Python SQL / BigQuery STEM background Bash / Linux command line Experience with data visualisation and dashboarding using specialised tools (e.g. Looker, Tableau) will be an advantage 25 days Annual Leave (rising to 30), plus 8 Bank Holidays 3200 Share Options allocated after passing probation (6 months of service) Vitality Health Insurance - a range of options available on this below Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform to continue your development with personal allocated training budgets Enhanced Maternity & Paternity leave package Free Barista Coffee/Tea, biscuits and fruit in the office Free access to WeWork discounts and free online well-being sessions Free access to WeWork facilities (games floor, free beer taps, weekly events) The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health Insurance covering new & existing conditions Private Optical, Audiological & Dental cover 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers
Mar 27, 2024
Full time
Location: Hybrid - London, UK Please note - Due to the nature of our work, we require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security Clearance check criteria. About iProov: iProov is the world leader in face biometric verification. We are on a mission to make the Internet a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. iProov is looking for an iSOC Engineer - a specialised role that will combine data analytics and threat intelligence methods and will include daily monitoring coverage of internally raised alerts and active threat hunting of novel attack methodologies. We are looking for someone with experience in incident triage, an interest in biometrics and expanding their skill set. How you'll make an impact: Monitor biometric imagery from production traffic to detect patterns of fraudulent behaviour. Escalate validated and confirmed imagery alerts to designated incident response team Fine-tune alerting rules to identify false positive and remove false negatives. Collect global threat intelligence and internal threats then take actions based on analysis and recommendation. Proactively research and conduct threat hunting for novel biometric attacks Produce detailed and actionable threat intelligence reports for both internal & external stakeholders Develop and distribute information and alerts on required corrective actions to the organisation. Work closely with Red Team and Advanced Threats team to improve existing defence systems. Understand the structure and the meaning of logs from different bespoke log sources Produce threat reports on active trends and incident summaries We tend to look for people with: Attention to detail and demonstrated desire for self-improvement Independent/lateral thinker Good communicator / demonstrated ability to work cross-functionally Python SQL / BigQuery STEM background Bash / Linux command line Experience with data visualisation and dashboarding using specialised tools (e.g. Looker, Tableau) will be an advantage 25 days Annual Leave (rising to 30), plus 8 Bank Holidays 3200 Share Options allocated after passing probation (6 months of service) Vitality Health Insurance - a range of options available on this below Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform to continue your development with personal allocated training budgets Enhanced Maternity & Paternity leave package Free Barista Coffee/Tea, biscuits and fruit in the office Free access to WeWork discounts and free online well-being sessions Free access to WeWork facilities (games floor, free beer taps, weekly events) The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health Insurance covering new & existing conditions Private Optical, Audiological & Dental cover 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers
Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. What the job does: The Head of Retail Operations, Southern Europe will lead and inspire an exceptional team across the field and artistry population to be the best in the beauty industry in order, delivering market-leading growth to take Charlotte Tilbury to Colour and Skincare brand in all retailers and continually giving the best in market retail offering and consumer experience. Acting as an outstanding brand ambassador and natural networker, The Head of Retail Operations will also be a key interface in between the retailers and the field team to ensure that we are executed and supported as a preferred brand in all doors. You will be part of the Southern Europe team, reporting to the Brand Director, managing a large team across Field, Education and Pro Artistry. Your main responsibilities/objectives are: Lead, mentor, manage & inspire a team of Regional Sales and Operation managers, Field Sales Managers, Trainers and Artists. Identify & align talent to build successful teams to scale for opportunity. Lead the development and implementation of what it means to be a Team Tilbury artist - what we recruit for and how, how we train, develop, incentivise and retain our artists. Build retail & education strategies to keep our company competitive and innovative. Forecast sell through and productivity targets in close partnership with the Commercial Team, maximising company profit through efficiencies Develop and execute education and incentive plans to engage our artists and retailer casts to achieve sales targets and expand the Charlotte Tilbury brand awareness and customer base Plan, negotiate and lead execution of new product and event strategies through education and artistry teams in close partnership with the commercial, marketing, store design & VM and PR teams Develop strong customer relationships and long-term partnerships, achieving priority positioning for Charlotte Tilbury, support behind key initiatives to drive brand & category results with retailers. Provide market intelligence and vision for the region to the Marketing, Store Design & Commercial teams to help and refine existing strategy as well as support new retailer/door opening Elevate brand awareness through major industry events, makeup trade shows, and clear education messaging. Extensive experience in sales & retail operations Energetic, dynamic and charismatic. Great communicator and collaborator Inspirational by nature yet self-driven for results Extensive experience within the beauty sector Operational knowledge with strong people development skills Strong interpersonal, negotiation and presentation abilities Has a confident recommendation and can drive decisions Strong experience of the European market across department stores and specialty channel Strong analytical skills to build accurate data-inspired forecasts. Ability to analyse business identifying key opportunities Strategic thinker and problem-solver Consumer-focused Agile to work in a fast-paced environment, collaborative, curious, hands-on Agile multi- tasker that can prioritize workload Will embody Charlotte Tilbury's culture & values and be passionate about helping it achieve its goal Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don't tick all the boxes - Apply anyway! Company Benefits: Generous staff discount Generous monthly product gifting 25 days holiday plus bank holidays Hybrid, flexible working Dog friendly office on Monday and Fridays. Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets. Other fabulous benefits such as life assurance, birthdays off work and pension contribution. At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM APPLY TODAY!
Mar 27, 2024
Full time
Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. What the job does: The Head of Retail Operations, Southern Europe will lead and inspire an exceptional team across the field and artistry population to be the best in the beauty industry in order, delivering market-leading growth to take Charlotte Tilbury to Colour and Skincare brand in all retailers and continually giving the best in market retail offering and consumer experience. Acting as an outstanding brand ambassador and natural networker, The Head of Retail Operations will also be a key interface in between the retailers and the field team to ensure that we are executed and supported as a preferred brand in all doors. You will be part of the Southern Europe team, reporting to the Brand Director, managing a large team across Field, Education and Pro Artistry. Your main responsibilities/objectives are: Lead, mentor, manage & inspire a team of Regional Sales and Operation managers, Field Sales Managers, Trainers and Artists. Identify & align talent to build successful teams to scale for opportunity. Lead the development and implementation of what it means to be a Team Tilbury artist - what we recruit for and how, how we train, develop, incentivise and retain our artists. Build retail & education strategies to keep our company competitive and innovative. Forecast sell through and productivity targets in close partnership with the Commercial Team, maximising company profit through efficiencies Develop and execute education and incentive plans to engage our artists and retailer casts to achieve sales targets and expand the Charlotte Tilbury brand awareness and customer base Plan, negotiate and lead execution of new product and event strategies through education and artistry teams in close partnership with the commercial, marketing, store design & VM and PR teams Develop strong customer relationships and long-term partnerships, achieving priority positioning for Charlotte Tilbury, support behind key initiatives to drive brand & category results with retailers. Provide market intelligence and vision for the region to the Marketing, Store Design & Commercial teams to help and refine existing strategy as well as support new retailer/door opening Elevate brand awareness through major industry events, makeup trade shows, and clear education messaging. Extensive experience in sales & retail operations Energetic, dynamic and charismatic. Great communicator and collaborator Inspirational by nature yet self-driven for results Extensive experience within the beauty sector Operational knowledge with strong people development skills Strong interpersonal, negotiation and presentation abilities Has a confident recommendation and can drive decisions Strong experience of the European market across department stores and specialty channel Strong analytical skills to build accurate data-inspired forecasts. Ability to analyse business identifying key opportunities Strategic thinker and problem-solver Consumer-focused Agile to work in a fast-paced environment, collaborative, curious, hands-on Agile multi- tasker that can prioritize workload Will embody Charlotte Tilbury's culture & values and be passionate about helping it achieve its goal Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don't tick all the boxes - Apply anyway! Company Benefits: Generous staff discount Generous monthly product gifting 25 days holiday plus bank holidays Hybrid, flexible working Dog friendly office on Monday and Fridays. Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets. Other fabulous benefits such as life assurance, birthdays off work and pension contribution. At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM APPLY TODAY!
My client is a leading player in the defence world and they are looking for a Survival Equipment Specialist who wants to help train and mentor the next generation. They create supportive and engaging environments for their employees, offering excellent career progression and learning opportunities to help you achieve your full potential. Position Overview: We are seeking an enthusiastic and experienced survival equipment specialist to join the team as a Lead Trainer / Assessor. In this role, you will have the exciting opportunity to share your knowledge and expertise with future survival equipment specialists. Based at RAF Shawbury, you will play a pivotal role in designing and delivering training packages while ensuring compliance with health, safety, and environmental regulations. Your dedication to promoting workplace health and safety and fostering inclusivity will contribute to their mission of creating a safe and secure world. Key Responsibilities: Plan, develop, and deliver survival equipment training packages to meet NVQ Level 3 extended diploma requirements in aeronautical engineering (survival equipment maintenance). Manage the implementation of NVQ Level 3 in survival equipment maintenance, including student and NVQ assessor elements. Deliver and assess survival equipment training to trainees at RAF Shawbury, ensuring they achieve their Level 3 NVQ standard through high-quality teaching, learning, and assessment. Maintain and update training courseware in response to new requirements, feedback, and policy changes. Monitor trainee progress, identify support needs, and provide feedback for improvement. Experience Required: Formal engineering training in RAF Trade Group 13 or equivalent. Some experience in course design and contribution to training course development. Knowledge of military technical publications, documents, and procedures. A training qualification is advantageous NVQ assessment experience would be advantageous SC clearance or ability to obtain it. Excellent IT skills. Skills Profile: Personal integrity, confidence, and leadership. Strong planning, organizational, and communication skills. Passion for teaching and learner success. Flexibility and personal responsibility. Analytical and problem-solving skills. Benefits: Holiday Entitlement: 25 days, plus bank holidays. Pension scheme with matched employee contributions. Employee Share Scheme. Employee assistance programme providing confidential support. Professional memberships, personal development, and training opportunities. Up to ten days special paid leave for reservists. My client values diversity and welcome applicants from all backgrounds who can demonstrate the required level of experience and impact. Join them in building an inclusive workplace as they strive to create a safer world. Apply now and be part of a team dedicated to making a difference by sending a copy of your up to date CV to Katharine Winter at Barclay Meade.
Mar 27, 2024
Full time
My client is a leading player in the defence world and they are looking for a Survival Equipment Specialist who wants to help train and mentor the next generation. They create supportive and engaging environments for their employees, offering excellent career progression and learning opportunities to help you achieve your full potential. Position Overview: We are seeking an enthusiastic and experienced survival equipment specialist to join the team as a Lead Trainer / Assessor. In this role, you will have the exciting opportunity to share your knowledge and expertise with future survival equipment specialists. Based at RAF Shawbury, you will play a pivotal role in designing and delivering training packages while ensuring compliance with health, safety, and environmental regulations. Your dedication to promoting workplace health and safety and fostering inclusivity will contribute to their mission of creating a safe and secure world. Key Responsibilities: Plan, develop, and deliver survival equipment training packages to meet NVQ Level 3 extended diploma requirements in aeronautical engineering (survival equipment maintenance). Manage the implementation of NVQ Level 3 in survival equipment maintenance, including student and NVQ assessor elements. Deliver and assess survival equipment training to trainees at RAF Shawbury, ensuring they achieve their Level 3 NVQ standard through high-quality teaching, learning, and assessment. Maintain and update training courseware in response to new requirements, feedback, and policy changes. Monitor trainee progress, identify support needs, and provide feedback for improvement. Experience Required: Formal engineering training in RAF Trade Group 13 or equivalent. Some experience in course design and contribution to training course development. Knowledge of military technical publications, documents, and procedures. A training qualification is advantageous NVQ assessment experience would be advantageous SC clearance or ability to obtain it. Excellent IT skills. Skills Profile: Personal integrity, confidence, and leadership. Strong planning, organizational, and communication skills. Passion for teaching and learner success. Flexibility and personal responsibility. Analytical and problem-solving skills. Benefits: Holiday Entitlement: 25 days, plus bank holidays. Pension scheme with matched employee contributions. Employee Share Scheme. Employee assistance programme providing confidential support. Professional memberships, personal development, and training opportunities. Up to ten days special paid leave for reservists. My client values diversity and welcome applicants from all backgrounds who can demonstrate the required level of experience and impact. Join them in building an inclusive workplace as they strive to create a safer world. Apply now and be part of a team dedicated to making a difference by sending a copy of your up to date CV to Katharine Winter at Barclay Meade.
We are seeking a dynamic and experienced professional to join our team as the Head of Global Enablement and Learning, in this role you will be our Head of Darktrace Academy and will report to the CPO. In this pivotal position, you will be responsible for shaping and leading our all organisation's learning and development initiatives, ensuring a comprehensive and strategic approach to employee growth. The Darktrace Academy is responsible for learning and development across the entire business, and has responsibility for onboarding, foundation training of sales and technical roles, as well as ongoing development across all business units. The Darktrace Academy is also responsible for a thriving customer training department. Sales training is a pivotal part of the Darktrace Academy, and we expect a successful applicant to have experience in a sales training environment, and familiarity with Meddpic sales methodologies. Key responsibilities: Lead the development and implemenation of a robust corporate training strategy aligned with organisational goals, Oversee the design, delivery, and evaluation of training programs to enhance employees' skills and competencies, aligned to our overall business strategy. Collaborate with department heads, to identify training needs and create tailored programs, Ensure delivery of CRO team requirements to ensure a skilled and current sales organisation, Line management of the global team leads, with overall responsibility for a large global team including trainers, instructional designers, and support staff to deliver high-quality training and onboarding, Evaluate training effectiveness and continuously improve programs based on feedback and metrics, Foster a culture of continuous learning and professional development within the organisation. Qualifications & Experience We welcome applications from candidates who can demonstrate a successful track record of leading large enablement teams with a focus on sales enablement in fast paced technology focused businesses. You'll likely have: Experience of at least 2nd line management of large globally dispersed teams, A strong track record of impacting business growth through sales enablement for large global teams, Excellent communication and interpersonal skills, able to build meaningful c-level relationships, Demonstrated ability to collaborate with cross-functional teams, Familiarity with e-learning platforms and technology-enhanced learning solutions, Strategic mindset with the ability to align training initiatives with organisational objectives. Strong understanding of adult learning principles and instructional design methodologies, Meddpic experience would be beneficial If you are passionate about cultivating a culture of continuous learning and development, and if you possess the skills and experience required, we invite you to apply for this exciting opportunity. Join us in shaping the future of our organisation through the empowerment and growth of our employees. The position is based from either our London or Cambridge office on a hybrid basis with some national and international travel required. UK benefits we offer: 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years' service, Additional birthday day off, Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution, Optional BUPA private medical insurance for you and your immediate family, Life assurance with a benefit of 4x your annual basic salary, Employee Assistance Programme offering both on-line and telephone support and resources to you and your family, Cycle to work scheme, Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme.
Mar 27, 2024
Full time
We are seeking a dynamic and experienced professional to join our team as the Head of Global Enablement and Learning, in this role you will be our Head of Darktrace Academy and will report to the CPO. In this pivotal position, you will be responsible for shaping and leading our all organisation's learning and development initiatives, ensuring a comprehensive and strategic approach to employee growth. The Darktrace Academy is responsible for learning and development across the entire business, and has responsibility for onboarding, foundation training of sales and technical roles, as well as ongoing development across all business units. The Darktrace Academy is also responsible for a thriving customer training department. Sales training is a pivotal part of the Darktrace Academy, and we expect a successful applicant to have experience in a sales training environment, and familiarity with Meddpic sales methodologies. Key responsibilities: Lead the development and implemenation of a robust corporate training strategy aligned with organisational goals, Oversee the design, delivery, and evaluation of training programs to enhance employees' skills and competencies, aligned to our overall business strategy. Collaborate with department heads, to identify training needs and create tailored programs, Ensure delivery of CRO team requirements to ensure a skilled and current sales organisation, Line management of the global team leads, with overall responsibility for a large global team including trainers, instructional designers, and support staff to deliver high-quality training and onboarding, Evaluate training effectiveness and continuously improve programs based on feedback and metrics, Foster a culture of continuous learning and professional development within the organisation. Qualifications & Experience We welcome applications from candidates who can demonstrate a successful track record of leading large enablement teams with a focus on sales enablement in fast paced technology focused businesses. You'll likely have: Experience of at least 2nd line management of large globally dispersed teams, A strong track record of impacting business growth through sales enablement for large global teams, Excellent communication and interpersonal skills, able to build meaningful c-level relationships, Demonstrated ability to collaborate with cross-functional teams, Familiarity with e-learning platforms and technology-enhanced learning solutions, Strategic mindset with the ability to align training initiatives with organisational objectives. Strong understanding of adult learning principles and instructional design methodologies, Meddpic experience would be beneficial If you are passionate about cultivating a culture of continuous learning and development, and if you possess the skills and experience required, we invite you to apply for this exciting opportunity. Join us in shaping the future of our organisation through the empowerment and growth of our employees. The position is based from either our London or Cambridge office on a hybrid basis with some national and international travel required. UK benefits we offer: 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years' service, Additional birthday day off, Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution, Optional BUPA private medical insurance for you and your immediate family, Life assurance with a benefit of 4x your annual basic salary, Employee Assistance Programme offering both on-line and telephone support and resources to you and your family, Cycle to work scheme, Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme.
Job Title: Assistive Technology (AT) Trainer Location: Remote Role (UK-Wide) with occasional Travel Required for Face 2 Face Training (Travel will be no further than 1 hour from your home address) Salary : £30,000 - £36,000 per annum (Full Time Equivalent) Job Type: Permanent, Full time (Part time and Flexible options available (pro rata) Working Hours: You will be required to work a minimum of 15 hours per week which you can flexibly fit around your schedule. However, you may choose to work more than this if you wish. Do you have a passion for helping people? Are you experienced or curious about how people learn best? Are you proactive, with good interpersonal skills? Are you looking for a job that can fit around your life? About Study Tech: Study Tech is a growing social enterprise dedicated to facilitating the academic performance of disabled students. Our mission is to break down barriers in education, making it a fulfilling and inclusive experience for every student. Our focus is on providing students with the necessary assistive technology to support them in their studies, removing and reducing the impact of barriers to learning. We recognise everyone as unique and tailor learning to the individual. We believe that with the right tools and guidance, everyone can excel and confidently move forward to the next phase of their lives. Working with us you have the power to make a real difference in the lives of higher education students. About the Role: As an Assistive Technology Trainer, you will be instrumental in guiding higher education students through personalised assistive technology (AT) training to use a range of educational AT. Working 1:1, you will make learning bespoke and highly effective. You will plan sessions tailored to individual needs and abilities and integrate study skills into your teaching. This position is ideal for people with a teaching, education, social services, coaching and technology background. Previous experience as an AT trainer is not essential, as we provide all the necessary training. We are looking for people with exceptional interpersonal skills who enjoy working 1:1 with others and love finding solutions to help and support others. This is predominantly a remote work position, however depending on your location, in some instances you might be required to travel within an hour distance from your home address to provide face to face training. Key responsibilities: Deliver customised assistive technology tutoring Teach technology-enhanced study skills strategies for adult learners Collaboratively and independently arrange and manage appointments with students Efficiently manage personal calendar and administrative tasks Provide expert technical advice, guidance, and support Maintain punctuality and professionalism in all interactions About you: Person Specifications: Exceptional interpersonal skills, including understanding diverse perspectives, emotional intelligence and effective conflict resolution Ability to work effectively with diverse populations Strong organisational and decision-making abilities Competent in using IT with an aptitude for imparting knowledge empathetically Excellent communication skills, adapting information delivery to diverse learning nee Capacity to motivate, encourage, and patiently listen to students Being able to adapt and integrate flexibility into their scheduling Ability to develop trust and understanding with each student, recognising their unique experience and learning style Deliver engaging training and tailor sessions to every student Bring problem-solving skills and technical expertise to transform the educational experiences of students Desirable (but not essential) experience: Prior experience in tutoring or teaching, preferably focusing on assistive technology or special education Hands-on knowledge of Assistive Technology for learning A higher education degree or knowledge of educational settings Proven track record of developing trust and influencing positive outcomes Benefits: Comprehensive bonus structure 22 days of holidays a year + bank holidays. Additional unpaid holiday can be requested during summer holiday at company discretion Pension Scheme Flexible working hours A platform to make a significant impact on students' lives A flexible, supportive, inclusive, and dynamic work environment Opportunities for professional growth and development in a socially committed and conscientious environment Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN may be suitable for this role.
Mar 27, 2024
Full time
Job Title: Assistive Technology (AT) Trainer Location: Remote Role (UK-Wide) with occasional Travel Required for Face 2 Face Training (Travel will be no further than 1 hour from your home address) Salary : £30,000 - £36,000 per annum (Full Time Equivalent) Job Type: Permanent, Full time (Part time and Flexible options available (pro rata) Working Hours: You will be required to work a minimum of 15 hours per week which you can flexibly fit around your schedule. However, you may choose to work more than this if you wish. Do you have a passion for helping people? Are you experienced or curious about how people learn best? Are you proactive, with good interpersonal skills? Are you looking for a job that can fit around your life? About Study Tech: Study Tech is a growing social enterprise dedicated to facilitating the academic performance of disabled students. Our mission is to break down barriers in education, making it a fulfilling and inclusive experience for every student. Our focus is on providing students with the necessary assistive technology to support them in their studies, removing and reducing the impact of barriers to learning. We recognise everyone as unique and tailor learning to the individual. We believe that with the right tools and guidance, everyone can excel and confidently move forward to the next phase of their lives. Working with us you have the power to make a real difference in the lives of higher education students. About the Role: As an Assistive Technology Trainer, you will be instrumental in guiding higher education students through personalised assistive technology (AT) training to use a range of educational AT. Working 1:1, you will make learning bespoke and highly effective. You will plan sessions tailored to individual needs and abilities and integrate study skills into your teaching. This position is ideal for people with a teaching, education, social services, coaching and technology background. Previous experience as an AT trainer is not essential, as we provide all the necessary training. We are looking for people with exceptional interpersonal skills who enjoy working 1:1 with others and love finding solutions to help and support others. This is predominantly a remote work position, however depending on your location, in some instances you might be required to travel within an hour distance from your home address to provide face to face training. Key responsibilities: Deliver customised assistive technology tutoring Teach technology-enhanced study skills strategies for adult learners Collaboratively and independently arrange and manage appointments with students Efficiently manage personal calendar and administrative tasks Provide expert technical advice, guidance, and support Maintain punctuality and professionalism in all interactions About you: Person Specifications: Exceptional interpersonal skills, including understanding diverse perspectives, emotional intelligence and effective conflict resolution Ability to work effectively with diverse populations Strong organisational and decision-making abilities Competent in using IT with an aptitude for imparting knowledge empathetically Excellent communication skills, adapting information delivery to diverse learning nee Capacity to motivate, encourage, and patiently listen to students Being able to adapt and integrate flexibility into their scheduling Ability to develop trust and understanding with each student, recognising their unique experience and learning style Deliver engaging training and tailor sessions to every student Bring problem-solving skills and technical expertise to transform the educational experiences of students Desirable (but not essential) experience: Prior experience in tutoring or teaching, preferably focusing on assistive technology or special education Hands-on knowledge of Assistive Technology for learning A higher education degree or knowledge of educational settings Proven track record of developing trust and influencing positive outcomes Benefits: Comprehensive bonus structure 22 days of holidays a year + bank holidays. Additional unpaid holiday can be requested during summer holiday at company discretion Pension Scheme Flexible working hours A platform to make a significant impact on students' lives A flexible, supportive, inclusive, and dynamic work environment Opportunities for professional growth and development in a socially committed and conscientious environment Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN may be suitable for this role.
Job summary Recent additional investment into the NLMHP neurodevelopmental disorders service has created capacity for several locum consultant posts within the ADHD service. There is flexibility in terms of number of PAs from 2 to 10 depending on preference for full or part time work. The posts are available from January 2024. The postholders will be part of an expanding team providing diagnostic assessments, formulations, consultation and management advice for adults with Adult ADHD. Main duties of the job To provide consultant level diagnostic assessments for patients with suspected ADHD To provide team case discussions, including to advise on management of comorbidities and risk issues, and helping to make diagnostic decisions Contribute to the diagnostic assessment of complex cases Provide feedback and psychoeducation to patients following diagnostic assessments To provide consultations for inpatients and to other Trust teams & GPs/referrers To provide consultant level management of patients diagnosed with ADHD including initiation and review of medications To provide input to Shared Care of patients diagnosed and treated for ADHD in conjunction with GPs and primary care colleagues To maintain effective communication with GP, primary care staff, patients and their carers; To provide clinical input, where necessary, to multi-disciplinary case conferencing around complex patients. About us C&I has worked closely with current service users and Trust staff to create a set of shared values that make sure people who use the Trust's services get the best possible chance of a rapid recovery. These values are embedded in the campaign: Changing Lives - will help drive up the standards of care across the Trust. For people who use the C&I's services, these values meant that they can be assured that through their journey to recovery they will be guaranteed:o To receive a warm welcome through their journey to recoveryo That their dignity will always be respectedo That their care will be founded on compassion and kindnesso To receive a positive approach to care as they journey towards recoveryo High Quality Care from a highly trained team of professionalso That each individual will be part of the wider team in the journey to recovery - i.e. 'no decision about you, without you'.C&I staff are required to reflect these values throughout their service at the Trust both:o for people who use the services of the Trust, ANDo within their immediate teams and across the wider business of C&I.As an applicant for this role, you are urged to demonstrate within your supporting statement a combination of evidence that reflects your competence to meet the job specification and provide examples of how C&I values are an integral part of the way you have and will continue to deliver service. Date posted 22 March 2024 Pay scheme Hospital medical and dental staff Grade Consultant Salary £93,666 to £126,281 a year Per Annum Contract Fixed term Duration 12 months Working pattern Full-time, Part-time Reference number 455-ME547-A Job locations NLMHP ADULT ADHD SERVICE London NW1 0PE Job description Job responsibilities To provide consultant level diagnostic assessments for patients with suspected ADHD To provide team case discussions, including to advise on management of comorbidities and risk issues, and helping to make diagnostic decisions Contribute to the diagnostic assessment of complex cases Provide feedback and psychoeducation to patients following diagnostic assessments To provide consultations for inpatients and to other Trust teams & GPs/referrers To provide consultant level management of patients diagnosed with ADHD including initiation and review of medications To provide input to Shared Care of patients diagnosed and treated for ADHD in conjunction with GPs and primary care colleagues To maintain effective communication with GP, primary care staff, patients and their carers; To provide clinical input, where necessary, to multi-disciplinary case conferencing around complex patients. To engage with local service user participation models. To provide clinical and professional leadership and to participate in management activities and governance processes related to the post or the wider service in which it is embedded. To play an integral role in the performance of the team, the further development of the service, and the development of clinical pathways and priorities of the service line To work within the MDT promoting respect for all professional groups and focusing upon coherent and integrated teamwork. Other management/clinical supporting activity (to be negotiated as required by the Trust.) Job description Job responsibilities To provide consultant level diagnostic assessments for patients with suspected ADHD To provide team case discussions, including to advise on management of comorbidities and risk issues, and helping to make diagnostic decisions Contribute to the diagnostic assessment of complex cases Provide feedback and psychoeducation to patients following diagnostic assessments To provide consultations for inpatients and to other Trust teams & GPs/referrers To provide consultant level management of patients diagnosed with ADHD including initiation and review of medications To provide input to Shared Care of patients diagnosed and treated for ADHD in conjunction with GPs and primary care colleagues To maintain effective communication with GP, primary care staff, patients and their carers; To provide clinical input, where necessary, to multi-disciplinary case conferencing around complex patients. To engage with local service user participation models. To provide clinical and professional leadership and to participate in management activities and governance processes related to the post or the wider service in which it is embedded. To play an integral role in the performance of the team, the further development of the service, and the development of clinical pathways and priorities of the service line To work within the MDT promoting respect for all professional groups and focusing upon coherent and integrated teamwork. Other management/clinical supporting activity (to be negotiated as required by the Trust.) Person Specification Qualifications Essential Full registration with the General Medical Council (GMC) and a license to practice. Must be on the specialist register or within 3 months of gaining a Certificate of Completion of Training Section 12(2) and Approved Clinician status (or eligibility) - qualifies to act as a Responsible Clinician Membership of Royal College of Psychiatrists or equivalent higher qualification in psychiatry Registered with Royal College of Psychiatrists CPD programme and in good standing Desirable Other relevant post-graduate qualification Training up to date to be an approved trainer/clinical supervisor in line with GMC recognition and approval of trainers which is overseen by the LETB Trained as an Educational Supervisor for doctors in training Training as a Consultant mentor Experience of working with individuals with Adult ADHD or specific training in Adult ADHD or neurodevelopmental disorders Skills & Abilities Essential Ability to be flexible and adaptable to change. Ability to effectively communicate ideas and influence others. Good knowledge of and ability to use both spoken and written English Ability to organise workload and manage time and delegate responsibility where appropriate Ability to practise as an independent Consultant Psychiatrist. Sensitivity to needs of all patients and carers. Sensitivity and awareness in clients and staff from different cultures, ethnicities, gender and sexual orientations. Desirable A special interest or willingness to develop one in an area which helps to meet the needs of the Trust Experience in successfully delivering research projects Knowledge & Experience Essential Knowledge and observance of the requirements and duties of a doctor laid down by the GMC in Good Medical Practice. Clinical knowledge of the full range mental disorders. Experience in the assessment of complex clinical cases involving severe and enduring mental illness, specifically those with personality disorders and complex emotional needs and significant risk histories and the ability to assertively engage and manage such cases Expertise in a comprehensive range of evidence based interventions including structured clinical management, psychological therapies and pharmacological treatments Knowledge of the Mental Health Act, Mental Capacity Act and safeguarding practices Experience in work place based assessments of doctors in training Knowledge of clinical commissioning and external organisations that interface with an NHS Trust Experience in organising and chairing meetings Good understanding of Trust governance structures, especially clinical governance Willingness to participate in research as appropriate and within the context of the duties of the post Desirable Experience in teaching small and large groups Experience in developing policies and protocols. Experience of service development. Person Specification Qualifications Essential . click apply for full job details
Mar 26, 2024
Full time
Job summary Recent additional investment into the NLMHP neurodevelopmental disorders service has created capacity for several locum consultant posts within the ADHD service. There is flexibility in terms of number of PAs from 2 to 10 depending on preference for full or part time work. The posts are available from January 2024. The postholders will be part of an expanding team providing diagnostic assessments, formulations, consultation and management advice for adults with Adult ADHD. Main duties of the job To provide consultant level diagnostic assessments for patients with suspected ADHD To provide team case discussions, including to advise on management of comorbidities and risk issues, and helping to make diagnostic decisions Contribute to the diagnostic assessment of complex cases Provide feedback and psychoeducation to patients following diagnostic assessments To provide consultations for inpatients and to other Trust teams & GPs/referrers To provide consultant level management of patients diagnosed with ADHD including initiation and review of medications To provide input to Shared Care of patients diagnosed and treated for ADHD in conjunction with GPs and primary care colleagues To maintain effective communication with GP, primary care staff, patients and their carers; To provide clinical input, where necessary, to multi-disciplinary case conferencing around complex patients. About us C&I has worked closely with current service users and Trust staff to create a set of shared values that make sure people who use the Trust's services get the best possible chance of a rapid recovery. These values are embedded in the campaign: Changing Lives - will help drive up the standards of care across the Trust. For people who use the C&I's services, these values meant that they can be assured that through their journey to recovery they will be guaranteed:o To receive a warm welcome through their journey to recoveryo That their dignity will always be respectedo That their care will be founded on compassion and kindnesso To receive a positive approach to care as they journey towards recoveryo High Quality Care from a highly trained team of professionalso That each individual will be part of the wider team in the journey to recovery - i.e. 'no decision about you, without you'.C&I staff are required to reflect these values throughout their service at the Trust both:o for people who use the services of the Trust, ANDo within their immediate teams and across the wider business of C&I.As an applicant for this role, you are urged to demonstrate within your supporting statement a combination of evidence that reflects your competence to meet the job specification and provide examples of how C&I values are an integral part of the way you have and will continue to deliver service. Date posted 22 March 2024 Pay scheme Hospital medical and dental staff Grade Consultant Salary £93,666 to £126,281 a year Per Annum Contract Fixed term Duration 12 months Working pattern Full-time, Part-time Reference number 455-ME547-A Job locations NLMHP ADULT ADHD SERVICE London NW1 0PE Job description Job responsibilities To provide consultant level diagnostic assessments for patients with suspected ADHD To provide team case discussions, including to advise on management of comorbidities and risk issues, and helping to make diagnostic decisions Contribute to the diagnostic assessment of complex cases Provide feedback and psychoeducation to patients following diagnostic assessments To provide consultations for inpatients and to other Trust teams & GPs/referrers To provide consultant level management of patients diagnosed with ADHD including initiation and review of medications To provide input to Shared Care of patients diagnosed and treated for ADHD in conjunction with GPs and primary care colleagues To maintain effective communication with GP, primary care staff, patients and their carers; To provide clinical input, where necessary, to multi-disciplinary case conferencing around complex patients. To engage with local service user participation models. To provide clinical and professional leadership and to participate in management activities and governance processes related to the post or the wider service in which it is embedded. To play an integral role in the performance of the team, the further development of the service, and the development of clinical pathways and priorities of the service line To work within the MDT promoting respect for all professional groups and focusing upon coherent and integrated teamwork. Other management/clinical supporting activity (to be negotiated as required by the Trust.) Job description Job responsibilities To provide consultant level diagnostic assessments for patients with suspected ADHD To provide team case discussions, including to advise on management of comorbidities and risk issues, and helping to make diagnostic decisions Contribute to the diagnostic assessment of complex cases Provide feedback and psychoeducation to patients following diagnostic assessments To provide consultations for inpatients and to other Trust teams & GPs/referrers To provide consultant level management of patients diagnosed with ADHD including initiation and review of medications To provide input to Shared Care of patients diagnosed and treated for ADHD in conjunction with GPs and primary care colleagues To maintain effective communication with GP, primary care staff, patients and their carers; To provide clinical input, where necessary, to multi-disciplinary case conferencing around complex patients. To engage with local service user participation models. To provide clinical and professional leadership and to participate in management activities and governance processes related to the post or the wider service in which it is embedded. To play an integral role in the performance of the team, the further development of the service, and the development of clinical pathways and priorities of the service line To work within the MDT promoting respect for all professional groups and focusing upon coherent and integrated teamwork. Other management/clinical supporting activity (to be negotiated as required by the Trust.) Person Specification Qualifications Essential Full registration with the General Medical Council (GMC) and a license to practice. Must be on the specialist register or within 3 months of gaining a Certificate of Completion of Training Section 12(2) and Approved Clinician status (or eligibility) - qualifies to act as a Responsible Clinician Membership of Royal College of Psychiatrists or equivalent higher qualification in psychiatry Registered with Royal College of Psychiatrists CPD programme and in good standing Desirable Other relevant post-graduate qualification Training up to date to be an approved trainer/clinical supervisor in line with GMC recognition and approval of trainers which is overseen by the LETB Trained as an Educational Supervisor for doctors in training Training as a Consultant mentor Experience of working with individuals with Adult ADHD or specific training in Adult ADHD or neurodevelopmental disorders Skills & Abilities Essential Ability to be flexible and adaptable to change. Ability to effectively communicate ideas and influence others. Good knowledge of and ability to use both spoken and written English Ability to organise workload and manage time and delegate responsibility where appropriate Ability to practise as an independent Consultant Psychiatrist. Sensitivity to needs of all patients and carers. Sensitivity and awareness in clients and staff from different cultures, ethnicities, gender and sexual orientations. Desirable A special interest or willingness to develop one in an area which helps to meet the needs of the Trust Experience in successfully delivering research projects Knowledge & Experience Essential Knowledge and observance of the requirements and duties of a doctor laid down by the GMC in Good Medical Practice. Clinical knowledge of the full range mental disorders. Experience in the assessment of complex clinical cases involving severe and enduring mental illness, specifically those with personality disorders and complex emotional needs and significant risk histories and the ability to assertively engage and manage such cases Expertise in a comprehensive range of evidence based interventions including structured clinical management, psychological therapies and pharmacological treatments Knowledge of the Mental Health Act, Mental Capacity Act and safeguarding practices Experience in work place based assessments of doctors in training Knowledge of clinical commissioning and external organisations that interface with an NHS Trust Experience in organising and chairing meetings Good understanding of Trust governance structures, especially clinical governance Willingness to participate in research as appropriate and within the context of the duties of the post Desirable Experience in teaching small and large groups Experience in developing policies and protocols. Experience of service development. Person Specification Qualifications Essential . click apply for full job details
JOB DESCRIPTION Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge. As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking. Job responsibilities Delivers including in-person and virtual instructor-led training Engages directly with users on a daily basis by providing onsite support Understands the different roles of end users, including bankers, business managers and administrative staff Assists with the creating and maintaining training materials, user guides and Confluence pages Enhances technical instructional delivery and presentation skills continuously Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content Collects end-user feedback for the broader technology team to incorporate into future design/enhancements Manage multiple projects at the same time with different timelines Required qualifications, capabilities, and skills FRENCH language is required at advance/mother tongue level. The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment Training and/or Business Analysis experience Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment French language Preferred qualifications, capabilities, and skills Financial Services experience ideal, but first class customer training also considered Knowledge of learning solutions & application would be beneficial ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Mar 26, 2024
Full time
JOB DESCRIPTION Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge. As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking. Job responsibilities Delivers including in-person and virtual instructor-led training Engages directly with users on a daily basis by providing onsite support Understands the different roles of end users, including bankers, business managers and administrative staff Assists with the creating and maintaining training materials, user guides and Confluence pages Enhances technical instructional delivery and presentation skills continuously Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content Collects end-user feedback for the broader technology team to incorporate into future design/enhancements Manage multiple projects at the same time with different timelines Required qualifications, capabilities, and skills FRENCH language is required at advance/mother tongue level. The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment Training and/or Business Analysis experience Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment French language Preferred qualifications, capabilities, and skills Financial Services experience ideal, but first class customer training also considered Knowledge of learning solutions & application would be beneficial ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
About the role Team - Intermediated Retention Team Working Pattern - Monday to Friday 9am - 5pm (shift patterns) 35 hrs per week Hybrid - 2 days per week in our Bournemouth office (2 mandatory but 3 - 5 days in the office is possible should you prefer) Bonus (on target bonus) - up to £18,000 per annum for exceptional performance Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Renewals Specialist? You will primarily be supporting with inbound calls and emails if not on a call you will likely be answering an email from brokers who represent their client when it comes time to renew their health plans annually (business and personal). You will resell the benefits of being a part of Vitality and will be looking to retain as many customers with Vitality as you can with us providing the tools to do so, experience is not required as full training is given. If successful, you are given a panel of brokerages to look after and you will be bonused based on how that portfolio performs and how well you hit the targets and KPI s met. This is a sales role because you will be re-selling the Vitality proposition, but you will also need excellent customer service skills to excel in this role What do you need to thrive? We need candidates with a fun, eager and enthusiastic attitude Embrace and work well under pressure with targets to hit A positive Can Do attitude Attention to detail is critical to thriving A drive to embrace a fast paced, ever changing environment What will you get in return? A pension of up to 12% - we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
Mar 26, 2024
Full time
About the role Team - Intermediated Retention Team Working Pattern - Monday to Friday 9am - 5pm (shift patterns) 35 hrs per week Hybrid - 2 days per week in our Bournemouth office (2 mandatory but 3 - 5 days in the office is possible should you prefer) Bonus (on target bonus) - up to £18,000 per annum for exceptional performance Holiday Allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Renewals Specialist? You will primarily be supporting with inbound calls and emails if not on a call you will likely be answering an email from brokers who represent their client when it comes time to renew their health plans annually (business and personal). You will resell the benefits of being a part of Vitality and will be looking to retain as many customers with Vitality as you can with us providing the tools to do so, experience is not required as full training is given. If successful, you are given a panel of brokerages to look after and you will be bonused based on how that portfolio performs and how well you hit the targets and KPI s met. This is a sales role because you will be re-selling the Vitality proposition, but you will also need excellent customer service skills to excel in this role What do you need to thrive? We need candidates with a fun, eager and enthusiastic attitude Embrace and work well under pressure with targets to hit A positive Can Do attitude Attention to detail is critical to thriving A drive to embrace a fast paced, ever changing environment What will you get in return? A pension of up to 12% - we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity-based Partners and Rewards schemes Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more ! About Us Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We re the UK insurer and investment provider that rewards people for positive lifestyle choices a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
Volunteer Coordinator Location: Birmingham Place of work : CASBA's brand new accessible offices in Selly Oak. With the agreement of your line manager, you will use the office, home, and other suitable places to work from while ensuring you appropriately meet and engage with clients and other relevant organisations. Contract Type: Permanent Hours: 30 or 37 hours per week, working Monday to Friday. We are interested to hear from applicants who are looking for either part time or full-time work. Salary : £22,916 per annum for 30 hours per week (with a full time equivalent of £28,129 for 37 hours) About us CASBA is an advocacy charity in the south Birmingham area. We make sure the voices of people with disabilities are heard and their rights are recognised. We empower people with disabilities to speak up for themselves or advocate on their behalf when needed. Our team are passionate about the difference we make and are currently seeking a passionate and dedicated Volunteer Coordinator to join us. What we are looking for The Volunteer Coordinator plays a crucial role in managing and engaging our volunteers, ensuring their skills and enthusiasm contribute to our projects. The successful applicant will be responsible for all aspects of the day-to-day management of volunteers at CASBA. You will be leading on recruitment, training, management, and support of volunteers, the implementation of volunteer policies, and working alongside the CEO to continually develop the strategy to ensure the volunteer services supports CASBA's aims, objectives and values. This role is key to supporting CASBA's new five-year strategy. About the person You will have: • Previous experience of working with volunteers, especially volunteers with protected characteristics, is preferred.• Strong organisational and planning skills.• Excellent communication and interpersonal skills.• Ability to adapt your communication depending on the needs of the audience.• High degree of computer literacy, with experience of using databases and Microsoft Office packages.• Ability to work collaboratively with a diverse group of people.• Passionate about the mission and vision of CASBA. Why us This is an exciting time to be joining CASBA, we have an ambitious five-year strategic plan due for publication shortly, we will move to fully accessible offices in the Autumn, we have just rebranded and have many exciting projects and partnerships on the horizon. Citizens are at the heart of our work and CASBA is making an amazing impact in our local community. Join us to be part of it. What we offer We offer hybrid and flexible working, including the opportunity to work compressed hours and if required term-time only options. We also offer a generous holiday allowance (up to 30 days) Entitlement increases with service, and pension contributions. Equal Opportunities We are an equal opportunities employer and welcome applications from all sections of the community and people of all ethnicities and backgrounds, including people with disabilities. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. To Apply Please click apply now to complete our short application form and to submit your CV. We are interested to speaking with people who are interested in either part time or full time work. You may also have experience in the following: Volunteer Coordinator, Charity, Charities, Third Sector, Trainer, Volunteering, Recruitment Officer, Volunteering Coordinator, Voluntary Sector etc. REF-
Mar 26, 2024
Full time
Volunteer Coordinator Location: Birmingham Place of work : CASBA's brand new accessible offices in Selly Oak. With the agreement of your line manager, you will use the office, home, and other suitable places to work from while ensuring you appropriately meet and engage with clients and other relevant organisations. Contract Type: Permanent Hours: 30 or 37 hours per week, working Monday to Friday. We are interested to hear from applicants who are looking for either part time or full-time work. Salary : £22,916 per annum for 30 hours per week (with a full time equivalent of £28,129 for 37 hours) About us CASBA is an advocacy charity in the south Birmingham area. We make sure the voices of people with disabilities are heard and their rights are recognised. We empower people with disabilities to speak up for themselves or advocate on their behalf when needed. Our team are passionate about the difference we make and are currently seeking a passionate and dedicated Volunteer Coordinator to join us. What we are looking for The Volunteer Coordinator plays a crucial role in managing and engaging our volunteers, ensuring their skills and enthusiasm contribute to our projects. The successful applicant will be responsible for all aspects of the day-to-day management of volunteers at CASBA. You will be leading on recruitment, training, management, and support of volunteers, the implementation of volunteer policies, and working alongside the CEO to continually develop the strategy to ensure the volunteer services supports CASBA's aims, objectives and values. This role is key to supporting CASBA's new five-year strategy. About the person You will have: • Previous experience of working with volunteers, especially volunteers with protected characteristics, is preferred.• Strong organisational and planning skills.• Excellent communication and interpersonal skills.• Ability to adapt your communication depending on the needs of the audience.• High degree of computer literacy, with experience of using databases and Microsoft Office packages.• Ability to work collaboratively with a diverse group of people.• Passionate about the mission and vision of CASBA. Why us This is an exciting time to be joining CASBA, we have an ambitious five-year strategic plan due for publication shortly, we will move to fully accessible offices in the Autumn, we have just rebranded and have many exciting projects and partnerships on the horizon. Citizens are at the heart of our work and CASBA is making an amazing impact in our local community. Join us to be part of it. What we offer We offer hybrid and flexible working, including the opportunity to work compressed hours and if required term-time only options. We also offer a generous holiday allowance (up to 30 days) Entitlement increases with service, and pension contributions. Equal Opportunities We are an equal opportunities employer and welcome applications from all sections of the community and people of all ethnicities and backgrounds, including people with disabilities. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. To Apply Please click apply now to complete our short application form and to submit your CV. We are interested to speaking with people who are interested in either part time or full time work. You may also have experience in the following: Volunteer Coordinator, Charity, Charities, Third Sector, Trainer, Volunteering, Recruitment Officer, Volunteering Coordinator, Voluntary Sector etc. REF-