Resurgo Trust
Dec 09, 2021
Full time
Resurgo is in a time of significant growth, with new Spear centres opening each year, a further employability programme (Re-Work) created in response to the pandemic in 2020, and ambitious aims to strengthen our coaching and impact consultancy through Resurgo Consulting in 2022. The Head of People, Culture and Operations will be central to ensuring we maintain our strong team culture and stable operations while developing an organizational structure that is best positioned for this growth. As a strong creative leader with an ability to manage projects with multiple complex priorities and think out of the box, you will be a confident decision maker and communicator, passionate about growing people, and with the exceptional emotional intelligence needed to sensitively manage people-related issues. We would also consider a job share, where one individual has responsibility for the operational aspects and strategic goals, and the second holds the cultural, inclusion and people-related aspects of the role, so please contact the People and Culture team if this is of interest, prior to submitting an application. Responsibilities You will work closely with other senior staff, but lead and line manage 2.5 team members to deliver on the following core People, Culture and Operational goals of Resurgo and support the implementation of these in our key partners. Human Resources Oversee HR processes including onboarding, performance management, compliance with employment law, HR records and employee relations. Manage a recruitment strategy to resource our growing programmes with an excellent pipeline of diverse talent Work with Heads of Department to think creatively and strategically about resourcing their teams to fulfil the organisation's vision and ambitious growth targets Work with the Senior Leadership team on broader organisational development to enable collaborative working and ensure our team structure is set to maximise growth opportunities. Manage and oversee pay review and promotion processes, including benchmarking. Together with the Finance team and our external payroll provider and pensions administrator, manage the payroll process and oversee all employee benefits Learning and Development Oversee the implementation of an effective training programme (including induction) for all central teams to ensure all staff are equipped to excel in the roles and have an effective and inspiring personal development plan. Culture, internal communication and events Lead on diversity and inclusion, working with our D&I Specialist and a number of culture groups to ensure our diversity goals and anti-racism training are executed and prioritised in the coming year. Oversee Resurgo's internal events, including regular conferences and weekly/monthly team meetings. Keep the team updated on organisational changes through weekly and ad hoc communications. Legal and compliance Lead a quarterly People and Operations steering group, reporting to Trustees and SLT on KPIs and risks Ensure all policies and processes are kept up to date and communicated appropriately to staff and partners. Lead on Health and Safety and Data Protection at Resurgo, including managing the Data Protection Officer and ensuring these and any other legal obligations are complied with and staff are adequately trained. Ensure Resurgo's insurance provisions are up to date, and manage any relevant licences including trademarks, data protection and media licences. Oversee and advise on any key operational contracts. Operations and site management Oversee any office management issues (managed on a daily basis by the People and Culture Executive) including considering and managing the ongoing use of our flexible office space, as well as our office lease and maintenance. Oversee the management of IT systems (carried out by our external IT provider) inc. hardware, and ensure Resurgo is adequately protected against cyber-security threats. Work with the Trustees and Senior Leadership to assess office needs on a longer term basis, and work towards procuring a new permanent office space for Resurgo. Partnership support Advise Spear partner churches on any governance and compliance issues, including assisting them in the legal set up of their Spear Charitable Trust, and help ensure they are compliant with health & safety and data protection obligations. Advise the Re-Work team and any other new programme leads on operational issues to ensure Resurgo programmes and partners are set up for ongoing success. Active participation in and support for Resurgo's team and mission Help build and develop Resurgo's ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo's operation and for the success of its mission. Person specification A practising Christian who is passionate about personally representing the Christian values of Resurgo Experience of HR management (CIPD level 7, or equivalent experience, is desirable) and understanding of/experience in strategic organisational development Strong proven leadership ability, excellent communication skills and high emotional intelligence, with the ability to relate confidently to a range of audiences Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure and identifying opportunities to improve processes. Team player who enjoys working in a relational and fast-paced, changeable environment, willing to adapt to circumstances as necessary. High attention to detail and good IT skills, with a working knowledge of Salesforce and Microsoft Word, Excel, Outlook, and PowerPoint Understanding of contracts and basic legal knowledge is beneficial. An Occupational Requirement exists for the post-holder to be a practicing Christian in accordance with the Equality Act 2010 Working requirements, salary & benefits Salary starting at £45,000 dependent on experience, but with considerable flexibility for the right person, plus pension scheme with employer contribution. Full-time Monday to Friday, 9.30am - 5.30pm. One-year fixed term contract with the potential for extension 25 days annual leave pro rata, with additional time off between Christmas and New Year. Occasional evening working required (for events such as termly Spear Celebration evenings and the annual Resurgo fundraising party). Excellent staff development and training opportunities, including attendance on 'Coaching for Leadership' course - an accredited 5-day programme of leadership training over 2 months (valued at £2,500). You will be expected to participate in the wider staff team including taking an active part in weekly staff prayer meetings and annual staff conferences in summer and winter (one residential) We offer an Employee Assistance Programme (a confidential support service) as well as the option to take advantage of Give as you Earn (GAYE)