Job Title: Regional Manager Location: Glasgow/Paisley (Hybrid) Salary: £42,037 per annum Job Type: Permanent, Full Time The Company: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Role: We are currently looking for a Regional Manager to join our dedicated and compassionate Trafficking and Exploitation Survivors' Service (TESS), on a Permanent contract. The successful candidate will be an innovative Leader, with the ability to confidently handle challenging conversations. The will have a positive approach to working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients. Duties and Responsibilities: Responsible for day-to-day operational management of the TESS service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help's contract with Scottish Government under the Victim Centred Approach Fund (VCAF) Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities Responsible for the recruitment, management, and development of the TESS operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Scottish Government, Police Scotland, Statutory Services, Local Authorities, NGOs etc Building and maintaining excellent working relations with key partners throughout Scotland, ensuring that support for clients is qualitative and joined-up Incident and critical incident management responding to escalations and leading on safeguarding within the regional service Ensuring that organisational Health and Safely processes and procedures are followed Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales Experience and Skills: Previous experience in a people management role (minimum 2 years) and experience of supporting or managing others in their work Experience of working in social care setting and working with clients who present with complex needs, including mental health, psychological trauma and substance misuse Skilled at providing effective development and support to team members Working with people in sensitive and emotionally demanding situations is essential Excellent administrative and organisation skills, with meticulous attention to detail If you are an excellent communicator, have skills in developing a service to best support clients and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you! What else to expect: The post is subject to a Protecting Vulnerable Groups (PVG) check The Trafficking and Exploitation Survivors' Service operate Monday to Friday between the hours of 9am and 5pm. You may be required, from time to time, to work additional hours, including but not limited to, being on call. Some flexible working may be agreed with the organisation if appropriate Travel throughout Glasgow/Paisley, and sometimes further afield in Scotland/the UK, will be required ? Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. Closing Date: 1st April 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Service Manager, Partner Relations Manager, Communications Manager, Senior Executive, Client Relationship Manager, Operations, Director, Head of Strategy, Head of Operations, Senior Management and Brand Management Executive may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Regional Manager Location: Glasgow/Paisley (Hybrid) Salary: £42,037 per annum Job Type: Permanent, Full Time The Company: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Role: We are currently looking for a Regional Manager to join our dedicated and compassionate Trafficking and Exploitation Survivors' Service (TESS), on a Permanent contract. The successful candidate will be an innovative Leader, with the ability to confidently handle challenging conversations. The will have a positive approach to working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients. Duties and Responsibilities: Responsible for day-to-day operational management of the TESS service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help's contract with Scottish Government under the Victim Centred Approach Fund (VCAF) Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities Responsible for the recruitment, management, and development of the TESS operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Scottish Government, Police Scotland, Statutory Services, Local Authorities, NGOs etc Building and maintaining excellent working relations with key partners throughout Scotland, ensuring that support for clients is qualitative and joined-up Incident and critical incident management responding to escalations and leading on safeguarding within the regional service Ensuring that organisational Health and Safely processes and procedures are followed Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales Experience and Skills: Previous experience in a people management role (minimum 2 years) and experience of supporting or managing others in their work Experience of working in social care setting and working with clients who present with complex needs, including mental health, psychological trauma and substance misuse Skilled at providing effective development and support to team members Working with people in sensitive and emotionally demanding situations is essential Excellent administrative and organisation skills, with meticulous attention to detail If you are an excellent communicator, have skills in developing a service to best support clients and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you! What else to expect: The post is subject to a Protecting Vulnerable Groups (PVG) check The Trafficking and Exploitation Survivors' Service operate Monday to Friday between the hours of 9am and 5pm. You may be required, from time to time, to work additional hours, including but not limited to, being on call. Some flexible working may be agreed with the organisation if appropriate Travel throughout Glasgow/Paisley, and sometimes further afield in Scotland/the UK, will be required ? Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. Closing Date: 1st April 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Service Manager, Partner Relations Manager, Communications Manager, Senior Executive, Client Relationship Manager, Operations, Director, Head of Strategy, Head of Operations, Senior Management and Brand Management Executive may also be considered for this role.
PRA International is one of the world's leading Global Clinical Research Organisations. With an established presence, spanning more that 30 years, they have enjoyed continual growth and success, currently employing 3,200 staff globally. PRA have managed to continually build and enhance their reputation through delivering a service that is reliable, with a high level of therapeutic expertise and global access to knowledge. This is enhanced by having a wealth of CRO, clinical and product development expertise within their senior management, all of whom work closely alongside their customers. PRA International - History Established in the late 1970's with name changed to Pharmaceutical Research Associates Inc., in 1981 with focus on data management in Virginia, USA. In 1991, PRA expanded its service offering to include clinical trial management and opened their first European location. 1996 saw the company name change to PRA International as the company moved towards becoming a global CRO with 333 employees. In 1997, PRA acquired International Medical and Technical Consultants (IMTCI), a CRO based in Lenexa, Kansas. This increased PRA International's clinical trials leadership, expertise and experience within the key therapeutic areas of allergy and respiratory. Additionally they gained a Phase I facility. In 1999, PRA acquired Valorum (UK) Ltd, based in Reading, UK. This acquisition enhanced their regulatory expertise and expanded PRA's trial management footprint in Europe. In 2000, PRA acquired ARCAM, an international CRO based in Paris, France. This further enhanced PRAs capability in Europe, across a number of therapeutic areas within clinical trial management, project management and quality assurance. This enhanced PRAs European footprint to in excess of 250 employees. In 2002, PRA acquired Staticon International Espana, an established CRO in Madrid, Spain, further developed their service offering in Europe and in particular bringing enhanced capability in electronic data capture and management. In 2002, PRA acquired CroMedica, a CRO headquartered in Canada with key expertise in the CNS therapeutic area and global operations. Several of their offices now represent PRA in Victoria, British Columbia; San Diego, California; Sao Paulo, Brazil; Johannesburg and Cape Town, South Africa; and Sydney, Australia. In November 2004, PRA became a publicly traded company on the NASDAQ exchange. In June 2006, PRA acquired Pharma Bio-Research, an early phase clinical development and bioanalytical laboratory company based in The Netherlands, forming the basis for the group within PRA now known as Early Development Services. In October 2007, PRA acquired Pharmacon, a clinical research organisation based in Berlin, Germany. Specialising in Phase I studies with patients in several Central European countries, this was an important step in PRA's Early Development Services plan to further strengthen its position as an industry leader. PRA returned to being a privately held company when it was reacquired by Genstar Capital, LLC in December 2007. Genstar had been PRA's largest investor before the initial public offering in 2004. PRA International's mission: 'Our people commit to provide innovative solutions that our clients rely upon to introduce new drugs and to improve lives' PRA International - Core Values Unquestionable ethics and integrity Consistent and measurable quality in all they do Outstanding service and flexibility to meet customer requirements Commitment to staff development and collaboration Demonstrated technical and therapeutic excellence throughout the company PRA International - Key Services Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification Investigator handbook and meetings Medical monitoring and drug safety Data management Analysis and reporting Medical and scientific publications Regulatory filings Early Development Services Single and multiple dose safety and tolerability studies Food effect Proof of concept studies Interaction studies with drugs and food Mass balance / ADME studies Single and multiple dose bioavailability studies QTc - prolongation and intensive ECG studies PK studies in renally impaired patients PK studies in hepatically impaired patients Special formulations Studies with biotechnology-derived therapeutic products Late Phase Services Post-authorisation safety studies (PASS) Restricted access programs Drug Safety Management Reporting of serious adverse events Processing and reporting of adverse drug reactions (ADRs) Periodic safety update reports Safety and Pharmaco-Epidemiological Studies Global database pooling and integrated summaries of safety Consulting and system analysis Electronic Regulatory Submissions Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification For further information, please go to Context of the role Approximately two years ago, the decision was taken to create a new role within the global operations function focused on the development and management of PRA's key customers and oversight of international trials and programmes. The thinking behind this strategy was to provide a dedicated resource to strategic clients at a global level thereby ensuring PRA could develop a deep knowledge of the client, their portfolio, pipeline, culture and vision. Additionally, the client could benefit from a single point of contact for their operational and commercial needs. In executing this strategy, PRA set out to build a team of Project Delivery professionals who would work alongside operational and commercial groups to coordinate activities relating to specific accounts. Over the last 18 months, PRA have targeted experienced global study management and clinical operations professionals, both internally and externally, who have sought to leverage their clinical research knowledge and experience in a client facing role. Today, the Project Delivery team is 13 strong and is led by six General Partners worldwide. Their remit is to provide client management, leadership and project mentorship with the goal of providing outstanding customer delivery and developing a strong, long-term relationship with the customer. In the last few months, PRA have been awarded preferred provider status with a global pharmaceutical company and the need has arisen to recruit an additional Director, Project Delivery to the team. Reporting to the UK based General Partner, the role can be based at one of PRA's European offices or may be home based for the right candidate. PRA are seeking a professional with a life sciences degree who brings extensive experience in global phase I-IV clinical trial management and strong commercial skills. You will already be liaising with clinical research and procurement professionals at a senior level within the pharmaceutical industry and comfortable with managing a portfolio of multi-centre international studies. This is a unique opportunity to join a dynamic and growing business unit within one of the leading global CROs in a role which offers tremendous scope for career development and enhancement. Job Description Primary Purpose of the Role Accountable for maintaining relationships (i.e. maintaining repeat business) with assigned Customer(s)/projects through excellence of project delivery of awarded projects whilst maintaining bid profitability. Accountabilities Frequent and routine (e.g. weekly) face-to-face and remote liaison with Customer contacts to review and discuss status (e.g. project successes, issues, opportunities) of awarded projects. Networking within Customer to extend contacts and develop business opportunities for PRA. Leads Project Status Reviews (PSRs) for assigned projects including risk assessment. Ensures maintenance of bid profitability through thorough review of projections of revenue, estimates of cost to complete and timely execution of contract modifications for awarded projects. Create action plans to minimize inefficiencies when recovery from the customer is not possible. First point of escalation (internal and external) for resolution of issues and conflicts (e.g. escalation from PSRs). Member of Executive Oversight/Operations Committees for assigned Customers as requested. Ownership of strategy development for proposals. Owner of content of materials to be used at bid defense meetings. Logistics of bid defense meeting (slide preparation, attendance requests and preparation meeting) will be responsibility of the Sales personnel provided by Business Development. Mentor Project Managers (all levels) leading assigned projects and provides feedback on performance to line-managers of Project Managers (Director of Project Managers). Education An undergraduate degree in health sciences from an accredited institution or international equivalent degree. An advanced degree (M.S., Ph.D., Pharm.D., M.D.) preferred Business related coursework (management, marketing, accounting, budgets, personnel management, negotiation skills, etc.) preferred . click apply for full job details
Mar 28, 2024
Full time
PRA International is one of the world's leading Global Clinical Research Organisations. With an established presence, spanning more that 30 years, they have enjoyed continual growth and success, currently employing 3,200 staff globally. PRA have managed to continually build and enhance their reputation through delivering a service that is reliable, with a high level of therapeutic expertise and global access to knowledge. This is enhanced by having a wealth of CRO, clinical and product development expertise within their senior management, all of whom work closely alongside their customers. PRA International - History Established in the late 1970's with name changed to Pharmaceutical Research Associates Inc., in 1981 with focus on data management in Virginia, USA. In 1991, PRA expanded its service offering to include clinical trial management and opened their first European location. 1996 saw the company name change to PRA International as the company moved towards becoming a global CRO with 333 employees. In 1997, PRA acquired International Medical and Technical Consultants (IMTCI), a CRO based in Lenexa, Kansas. This increased PRA International's clinical trials leadership, expertise and experience within the key therapeutic areas of allergy and respiratory. Additionally they gained a Phase I facility. In 1999, PRA acquired Valorum (UK) Ltd, based in Reading, UK. This acquisition enhanced their regulatory expertise and expanded PRA's trial management footprint in Europe. In 2000, PRA acquired ARCAM, an international CRO based in Paris, France. This further enhanced PRAs capability in Europe, across a number of therapeutic areas within clinical trial management, project management and quality assurance. This enhanced PRAs European footprint to in excess of 250 employees. In 2002, PRA acquired Staticon International Espana, an established CRO in Madrid, Spain, further developed their service offering in Europe and in particular bringing enhanced capability in electronic data capture and management. In 2002, PRA acquired CroMedica, a CRO headquartered in Canada with key expertise in the CNS therapeutic area and global operations. Several of their offices now represent PRA in Victoria, British Columbia; San Diego, California; Sao Paulo, Brazil; Johannesburg and Cape Town, South Africa; and Sydney, Australia. In November 2004, PRA became a publicly traded company on the NASDAQ exchange. In June 2006, PRA acquired Pharma Bio-Research, an early phase clinical development and bioanalytical laboratory company based in The Netherlands, forming the basis for the group within PRA now known as Early Development Services. In October 2007, PRA acquired Pharmacon, a clinical research organisation based in Berlin, Germany. Specialising in Phase I studies with patients in several Central European countries, this was an important step in PRA's Early Development Services plan to further strengthen its position as an industry leader. PRA returned to being a privately held company when it was reacquired by Genstar Capital, LLC in December 2007. Genstar had been PRA's largest investor before the initial public offering in 2004. PRA International's mission: 'Our people commit to provide innovative solutions that our clients rely upon to introduce new drugs and to improve lives' PRA International - Core Values Unquestionable ethics and integrity Consistent and measurable quality in all they do Outstanding service and flexibility to meet customer requirements Commitment to staff development and collaboration Demonstrated technical and therapeutic excellence throughout the company PRA International - Key Services Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification Investigator handbook and meetings Medical monitoring and drug safety Data management Analysis and reporting Medical and scientific publications Regulatory filings Early Development Services Single and multiple dose safety and tolerability studies Food effect Proof of concept studies Interaction studies with drugs and food Mass balance / ADME studies Single and multiple dose bioavailability studies QTc - prolongation and intensive ECG studies PK studies in renally impaired patients PK studies in hepatically impaired patients Special formulations Studies with biotechnology-derived therapeutic products Late Phase Services Post-authorisation safety studies (PASS) Restricted access programs Drug Safety Management Reporting of serious adverse events Processing and reporting of adverse drug reactions (ADRs) Periodic safety update reports Safety and Pharmaco-Epidemiological Studies Global database pooling and integrated summaries of safety Consulting and system analysis Electronic Regulatory Submissions Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification For further information, please go to Context of the role Approximately two years ago, the decision was taken to create a new role within the global operations function focused on the development and management of PRA's key customers and oversight of international trials and programmes. The thinking behind this strategy was to provide a dedicated resource to strategic clients at a global level thereby ensuring PRA could develop a deep knowledge of the client, their portfolio, pipeline, culture and vision. Additionally, the client could benefit from a single point of contact for their operational and commercial needs. In executing this strategy, PRA set out to build a team of Project Delivery professionals who would work alongside operational and commercial groups to coordinate activities relating to specific accounts. Over the last 18 months, PRA have targeted experienced global study management and clinical operations professionals, both internally and externally, who have sought to leverage their clinical research knowledge and experience in a client facing role. Today, the Project Delivery team is 13 strong and is led by six General Partners worldwide. Their remit is to provide client management, leadership and project mentorship with the goal of providing outstanding customer delivery and developing a strong, long-term relationship with the customer. In the last few months, PRA have been awarded preferred provider status with a global pharmaceutical company and the need has arisen to recruit an additional Director, Project Delivery to the team. Reporting to the UK based General Partner, the role can be based at one of PRA's European offices or may be home based for the right candidate. PRA are seeking a professional with a life sciences degree who brings extensive experience in global phase I-IV clinical trial management and strong commercial skills. You will already be liaising with clinical research and procurement professionals at a senior level within the pharmaceutical industry and comfortable with managing a portfolio of multi-centre international studies. This is a unique opportunity to join a dynamic and growing business unit within one of the leading global CROs in a role which offers tremendous scope for career development and enhancement. Job Description Primary Purpose of the Role Accountable for maintaining relationships (i.e. maintaining repeat business) with assigned Customer(s)/projects through excellence of project delivery of awarded projects whilst maintaining bid profitability. Accountabilities Frequent and routine (e.g. weekly) face-to-face and remote liaison with Customer contacts to review and discuss status (e.g. project successes, issues, opportunities) of awarded projects. Networking within Customer to extend contacts and develop business opportunities for PRA. Leads Project Status Reviews (PSRs) for assigned projects including risk assessment. Ensures maintenance of bid profitability through thorough review of projections of revenue, estimates of cost to complete and timely execution of contract modifications for awarded projects. Create action plans to minimize inefficiencies when recovery from the customer is not possible. First point of escalation (internal and external) for resolution of issues and conflicts (e.g. escalation from PSRs). Member of Executive Oversight/Operations Committees for assigned Customers as requested. Ownership of strategy development for proposals. Owner of content of materials to be used at bid defense meetings. Logistics of bid defense meeting (slide preparation, attendance requests and preparation meeting) will be responsibility of the Sales personnel provided by Business Development. Mentor Project Managers (all levels) leading assigned projects and provides feedback on performance to line-managers of Project Managers (Director of Project Managers). Education An undergraduate degree in health sciences from an accredited institution or international equivalent degree. An advanced degree (M.S., Ph.D., Pharm.D., M.D.) preferred Business related coursework (management, marketing, accounting, budgets, personnel management, negotiation skills, etc.) preferred . click apply for full job details
Senior Internal Audit and Assurance Manager Liverpool 3 days in the office (Hybrid) 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits FMCG and Retail This is a high profile and highly visible Senior Internal Audit and Assurance Manager role for one of our great, reputable, dynamic large retail clients. Established over 20 years ago this is an established but growing mini-channel retail business going through an exciting period of change. Working alongside an existing Senior Internal Audit & Assurance Manager as part of the Business Risk team, this role will assess the effectiveness of the business' internal controls, risk management processes, and governance procedures. You will be responsible for evaluating and monitoring the business' operations across key Head Office functions to ensure compliance with applicable laws, regulations, and internal policies. Provide independent and objective assurance to management and the board of directors on the adequacy and effectiveness of the business's internal controls across key Head Office functions. Key Responsibilities: Internal Audit and Assurance Strategy Risk Assessment and Audit Planning Internal Controls and Compliance Audit Execution and Reporting Compliance Monitoring Stakeholder Management Continuous Improvement Package 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits including hybrid working Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Person profile Able to operate in a fast paced and transforming business. Able to contribute to the establishment of new processes that strike the appropriate balance between control, efficiency, simplicity and transparency. Extensive experience in internal auditing, risk management, or a related field. Familiarity with auditing standards and techniques. In-depth knowledge of internal auditing standards, principles and best practices. Strong understanding of internal controls, and regulatory requirements. Excellent analytical skills and attention to detail. Ability to identify risks and evaluate controls effectively. Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner. Ability to work independently and manage multiple priorities within deadlines. Proficiency in using relevant software and data analysis tools including Microsoft Office applications and Visio. Ability to use a flexible and "common sense" approach with an ability to build and successfully maintain relationships across the business, together with a "can do" attitude to overcoming potential challenges. Ethical conduct and ability to maintain strict confidentiality. Strong interpersonal skills and the ability to collaborate with cross-functional teams. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29549 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 28, 2024
Full time
Senior Internal Audit and Assurance Manager Liverpool 3 days in the office (Hybrid) 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits FMCG and Retail This is a high profile and highly visible Senior Internal Audit and Assurance Manager role for one of our great, reputable, dynamic large retail clients. Established over 20 years ago this is an established but growing mini-channel retail business going through an exciting period of change. Working alongside an existing Senior Internal Audit & Assurance Manager as part of the Business Risk team, this role will assess the effectiveness of the business' internal controls, risk management processes, and governance procedures. You will be responsible for evaluating and monitoring the business' operations across key Head Office functions to ensure compliance with applicable laws, regulations, and internal policies. Provide independent and objective assurance to management and the board of directors on the adequacy and effectiveness of the business's internal controls across key Head Office functions. Key Responsibilities: Internal Audit and Assurance Strategy Risk Assessment and Audit Planning Internal Controls and Compliance Audit Execution and Reporting Compliance Monitoring Stakeholder Management Continuous Improvement Package 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits including hybrid working Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Person profile Able to operate in a fast paced and transforming business. Able to contribute to the establishment of new processes that strike the appropriate balance between control, efficiency, simplicity and transparency. Extensive experience in internal auditing, risk management, or a related field. Familiarity with auditing standards and techniques. In-depth knowledge of internal auditing standards, principles and best practices. Strong understanding of internal controls, and regulatory requirements. Excellent analytical skills and attention to detail. Ability to identify risks and evaluate controls effectively. Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner. Ability to work independently and manage multiple priorities within deadlines. Proficiency in using relevant software and data analysis tools including Microsoft Office applications and Visio. Ability to use a flexible and "common sense" approach with an ability to build and successfully maintain relationships across the business, together with a "can do" attitude to overcoming potential challenges. Ethical conduct and ability to maintain strict confidentiality. Strong interpersonal skills and the ability to collaborate with cross-functional teams. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29549 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Brand new and exciting opportunity to join an experienced and dynamic team located in the centre of Brighton, in the heart of Sussex. We are looking for an experienced and highly motivated Office Manager to join the team on a 14-month maternity cover contract. Duties will include management of the administrative team, ensuring the smooth running of the office and managing our company's general administrative activities. Reporting into our Managing Director, you will play an important and varied role in ensuring our teams run smoothly side by side and be instrumental helping the company continue to grow and run smoothly. Key Duties Managing the administration team, which consists of 2 members, as well as overseeing their workload and tasks Handling of all suppliers contact and contract renewals Planning and organisation of all company-wide events Where needed, assisting Senior Leadership with a variety of tasks and company projects Assisting in creating and maintaining office policies and procedures Developing and updating of administrative systems to ensure efficiency Generate reports, presentations, and carry out research Overseeing and supporting staff onboarding and offboarding Handling a variety of office duties including (but not limited to) monitoring and ordering of office supplies Performing general administrative tasks such as (but not limited to) diary management, meeting planning, booking travel, etc Required Skills Prior management experience is essential Proven experience as an Officer Manager and/or Administration Manager Prior administration work experience is essential Proficient in Microsoft Office Proactive attitude, with good initiative to support continuous improvement Excellent attention to detail and multi-tasking Ability to prioritise work efficiently to strict timeframes Ability to work independently and unsupervised In return you will receive A competitive salary Excellent company benefits Hybrid working and flexible working hours Our office is in Runway East, which is an incredible co-working space in Brighton and just over 5 minutes walk from Brighton station An inclusive environment, with a commitment to diversity Volunteering in the community (we most recently did a beach clean) Casual dress code If you have the skills and experience for this opportunity and the ambition to take on this position, please apply today. If successful, the next steps will be a confidential video call with our Head of Operations. About Haybury Haybury is an award-winning boutique Executive Search firm working within life sciences. We provide a tailored and expert service of the highest quality to both our candidates and clients. At Haybury we put our people first and pride ourselves in being an inclusive employer who champions our team to reach their full potential, as well as offer some fantastic benefits!
Mar 27, 2024
Full time
Brand new and exciting opportunity to join an experienced and dynamic team located in the centre of Brighton, in the heart of Sussex. We are looking for an experienced and highly motivated Office Manager to join the team on a 14-month maternity cover contract. Duties will include management of the administrative team, ensuring the smooth running of the office and managing our company's general administrative activities. Reporting into our Managing Director, you will play an important and varied role in ensuring our teams run smoothly side by side and be instrumental helping the company continue to grow and run smoothly. Key Duties Managing the administration team, which consists of 2 members, as well as overseeing their workload and tasks Handling of all suppliers contact and contract renewals Planning and organisation of all company-wide events Where needed, assisting Senior Leadership with a variety of tasks and company projects Assisting in creating and maintaining office policies and procedures Developing and updating of administrative systems to ensure efficiency Generate reports, presentations, and carry out research Overseeing and supporting staff onboarding and offboarding Handling a variety of office duties including (but not limited to) monitoring and ordering of office supplies Performing general administrative tasks such as (but not limited to) diary management, meeting planning, booking travel, etc Required Skills Prior management experience is essential Proven experience as an Officer Manager and/or Administration Manager Prior administration work experience is essential Proficient in Microsoft Office Proactive attitude, with good initiative to support continuous improvement Excellent attention to detail and multi-tasking Ability to prioritise work efficiently to strict timeframes Ability to work independently and unsupervised In return you will receive A competitive salary Excellent company benefits Hybrid working and flexible working hours Our office is in Runway East, which is an incredible co-working space in Brighton and just over 5 minutes walk from Brighton station An inclusive environment, with a commitment to diversity Volunteering in the community (we most recently did a beach clean) Casual dress code If you have the skills and experience for this opportunity and the ambition to take on this position, please apply today. If successful, the next steps will be a confidential video call with our Head of Operations. About Haybury Haybury is an award-winning boutique Executive Search firm working within life sciences. We provide a tailored and expert service of the highest quality to both our candidates and clients. At Haybury we put our people first and pride ourselves in being an inclusive employer who champions our team to reach their full potential, as well as offer some fantastic benefits!
Michelle Denny Recruitment is in search of a highly practiced Contact Centre Manager with extensive experience within the insurance industry. With responsibility to head the Call Centre operations of Lexham Insurance, the salary package for this role is exceptional for the right candidate and will be discussed in full, on application. This senior-level, multi-site role carries responsibility for leading the team of approximately 70 contact centre employees, which includes Team Leaders and Managers. With plans to grow the department to around 100, the successful candidate will be working alongside the Directors and senior management team and form part of the business' growing presence in the UK's two-wheeled motor insurance industry. Key Responsibilities: Provide strategic leadership and direction to ensure the efficient and effective operation of the contact centre. Oversee day-to-day activities, including workforce management, performance monitoring, and quality assurance. Implement and optimise processes to enhance productivity, customer satisfaction, and operational efficiency. Develop and nurture a high-performance culture focused on continuous improvement, training and employee development. Collaborate with other departments to achieve organisational goals and drive business growth. Analyse data and metrics to identify trends, opportunities, and areas for improvement. Ensure compliance with industry regulations and company policies. Qualifications and Experience: Proven experience as a Call Centre Manager within the insurance industry. Demonstrated leadership skills with the ability to inspire and motivate diverse teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Relevant qualifications such as CII, ACII, or FCI. Experience managing multi-site operations is preferred but not essential Salary Package: Outstanding salary package according to experience, to be discussed Relocation package tbc as required Chance to make a significant impact within a growing organisation If you are a seasoned Call Centre Manager with solid knowledge and passion for the insurance industry along with a track record of success, we'd love to hear from you. Join Lexham's team and play a key role in shaping the future of their Contact Centre operations. Please get in touch with Michelle Denny for a detailed discussion, or simply apply online in the first instance.
Mar 27, 2024
Full time
Michelle Denny Recruitment is in search of a highly practiced Contact Centre Manager with extensive experience within the insurance industry. With responsibility to head the Call Centre operations of Lexham Insurance, the salary package for this role is exceptional for the right candidate and will be discussed in full, on application. This senior-level, multi-site role carries responsibility for leading the team of approximately 70 contact centre employees, which includes Team Leaders and Managers. With plans to grow the department to around 100, the successful candidate will be working alongside the Directors and senior management team and form part of the business' growing presence in the UK's two-wheeled motor insurance industry. Key Responsibilities: Provide strategic leadership and direction to ensure the efficient and effective operation of the contact centre. Oversee day-to-day activities, including workforce management, performance monitoring, and quality assurance. Implement and optimise processes to enhance productivity, customer satisfaction, and operational efficiency. Develop and nurture a high-performance culture focused on continuous improvement, training and employee development. Collaborate with other departments to achieve organisational goals and drive business growth. Analyse data and metrics to identify trends, opportunities, and areas for improvement. Ensure compliance with industry regulations and company policies. Qualifications and Experience: Proven experience as a Call Centre Manager within the insurance industry. Demonstrated leadership skills with the ability to inspire and motivate diverse teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Relevant qualifications such as CII, ACII, or FCI. Experience managing multi-site operations is preferred but not essential Salary Package: Outstanding salary package according to experience, to be discussed Relocation package tbc as required Chance to make a significant impact within a growing organisation If you are a seasoned Call Centre Manager with solid knowledge and passion for the insurance industry along with a track record of success, we'd love to hear from you. Join Lexham's team and play a key role in shaping the future of their Contact Centre operations. Please get in touch with Michelle Denny for a detailed discussion, or simply apply online in the first instance.
Brand new and exciting opportunity to join an experienced and dynamic team located in the centre of Brighton, in the heart of Sussex. We are looking for an experienced and highly motivated Administration Manager to join the team on a 14-month maternity cover contract. Duties will include management of the administrative team, ensuring the smooth running of the office and managing our company's general administrative activities. Reporting into our Managing Director, you will play an important and varied role in ensuring our teams run smoothly side by side and be instrumental helping the company continue to grow and run smoothly. Key Duties Managing the administration team, which consists of 2 members, as well as overseeing their workload and tasks Handling of all suppliers contact and contract renewals Planning and organisation of all company-wide events Where needed, assisting Senior Leadership with a variety of tasks and company projects Assisting in creating and maintaining office policies and procedures Developing and updating of administrative systems to ensure efficiency Generate reports, presentations, and carry out research Overseeing and supporting staff onboarding and offboarding Handling a variety of office duties including (but not limited to) monitoring and ordering of office supplies Performing general administrative tasks such as (but not limited to) diary management, meeting planning, booking travel, etc Required Skills Prior management experience is essential Proven experience as an Officer Manager and/or Administration Manager Prior administration work experience is essential Proficient in Microsoft Office Proactive attitude, with good initiative to support continuous improvement Excellent attention to detail and multi-tasking Ability to prioritise work efficiently to strict timeframes Ability to work independently and unsupervised In return you will receive A competitive salary Excellent company benefits Hybrid working and flexible working hours Our office is in Runway East, which is an incredible co-working space in Brighton and just over 5 minutes walk from Brighton station An inclusive environment, with a commitment to diversity Volunteering in the community (we most recently did a beach clean) Casual dress code If you have the skills and experience for this opportunity and the ambition to take on this position, please apply today. If successful, the next steps will be a confidential video call with our Head of Operations. About Haybury Haybury is an award-winning boutique Executive Search firm working within life sciences. We provide a tailored and expert service of the highest quality to both our candidates and clients. At Haybury we put our people first and pride ourselves in being an inclusive employer who champions our team to reach their full potential, as well as offer some fantastic benefits!
Mar 26, 2024
Full time
Brand new and exciting opportunity to join an experienced and dynamic team located in the centre of Brighton, in the heart of Sussex. We are looking for an experienced and highly motivated Administration Manager to join the team on a 14-month maternity cover contract. Duties will include management of the administrative team, ensuring the smooth running of the office and managing our company's general administrative activities. Reporting into our Managing Director, you will play an important and varied role in ensuring our teams run smoothly side by side and be instrumental helping the company continue to grow and run smoothly. Key Duties Managing the administration team, which consists of 2 members, as well as overseeing their workload and tasks Handling of all suppliers contact and contract renewals Planning and organisation of all company-wide events Where needed, assisting Senior Leadership with a variety of tasks and company projects Assisting in creating and maintaining office policies and procedures Developing and updating of administrative systems to ensure efficiency Generate reports, presentations, and carry out research Overseeing and supporting staff onboarding and offboarding Handling a variety of office duties including (but not limited to) monitoring and ordering of office supplies Performing general administrative tasks such as (but not limited to) diary management, meeting planning, booking travel, etc Required Skills Prior management experience is essential Proven experience as an Officer Manager and/or Administration Manager Prior administration work experience is essential Proficient in Microsoft Office Proactive attitude, with good initiative to support continuous improvement Excellent attention to detail and multi-tasking Ability to prioritise work efficiently to strict timeframes Ability to work independently and unsupervised In return you will receive A competitive salary Excellent company benefits Hybrid working and flexible working hours Our office is in Runway East, which is an incredible co-working space in Brighton and just over 5 minutes walk from Brighton station An inclusive environment, with a commitment to diversity Volunteering in the community (we most recently did a beach clean) Casual dress code If you have the skills and experience for this opportunity and the ambition to take on this position, please apply today. If successful, the next steps will be a confidential video call with our Head of Operations. About Haybury Haybury is an award-winning boutique Executive Search firm working within life sciences. We provide a tailored and expert service of the highest quality to both our candidates and clients. At Haybury we put our people first and pride ourselves in being an inclusive employer who champions our team to reach their full potential, as well as offer some fantastic benefits!
JOB DESCRIPTION Contract type: Full-time, 15-month fixed-term contract Reports to: Director, Jenny Melville Salary: £ 42,000 - £54,000 p/a dependent on experience Key Relationships: Design team, Producing team, Directors and Executive team Place of work: 59's Studio, London. Hybrid studio/home working enabled Annual Leave: 23 days plus 8 public holidays - with 1 additional days' leave for each year of service, up to 10 days. Benefits include: Workplace Pension, Season Ticket Loan Scheme, Cycle to Work Scheme, Monthly Cultural Allowance of £50, Weekly Yoga and more. Benefits can be discussed further at any point in the application process. Application Deadline: Midday, on Wednesday 10th April 2024 Interviews: Round 1 interviews on Thursday 18th April 2024 / Round 2 interviews on Tuesday 23rd April 2024. Interviews will be in-person at our London studio, please let us know if you're unable to join in-person, in your application. Recruitment information webinar: Tuesday 2nd April 2024 Join us to hear more about the company's portfolio of projects and insights about the role itself across our ambitious projects, with the opportunity to post questions to the panel. All attendees will be anonymous, therefore all questions posted will be anonymous. ABOUT THE COMPANY 59 Productions is an Olivier and Tony Award-winning design studio based in London and New York. We create Story Driven Design, using innovation and imaginative design to tell new, compelling stories. Collaboration is integral to how we work. Our team of designers, writers, directors, architects, animators, visual artists, producers, technologists and operations specialists deliver highly ambitious creative projects, and explore new mediums to create storytelling experiences for audiences around the world. We have created work for over 15 years; most recently we created the visual effects for Stranger Things: The First Shadow in the West End with Sonia Friedman and Netflix, projected David Hockney's 'Bigger Christmas Trees' onto Battersea Power Station with Apple as a gift to London, and co-own Lightroom in Kings Cross, recently launching The Moonwalkers: A Journey with Tom Hanks and David Hockney: Bigger & Closer (not smaller and further away) . Other recent work includes Sam and Her Amazing Book of Dinosaurs at the Grand Theatre, Hong Kong Cultural Centre, and the touring F1 Exhibition across Europe. Historically, we're recognised for our projection mapping onto some of the most celebrated, notable buildings around the world including the Sydney Opera House for Lighting the Sails and the historic artwork on the Washington Monument for Apollo 50 - Go for the Moon , the video design for the globe-trotting hit, 'War Horse', the design, creative direction and exhibition design of the record-breaking David Bowie Is at the V&A, and leading the video design of the London Olympic Opening Ceremony (2012). OVERALL PURPOSE OF THE JOB The Head of Studio leads and curates the company's project teams within our demanding design portfolio, both within the expert design team and drawing on our leading freelance network, to establish the productivity, scheduling, management and planning of the Studio model within 59's interdisciplinary Design department. They are responsible for the expert allocation of design resources - both core and freelance - across the portfolio. This role critically works beyond the core team to cultivate, build and sustain relationships with freelance colleagues who maximise opportunities for 59's design capacity across specialisms meaning we are agile, flexible and open to increasing demand for the company's work. The ideal candidate will be fully engaged in the breadth of 59's portfolio, a confident communicator with great instincts, an excellent strategic planner, with experience supporting collaborative creative processes. Perhaps you're an experienced Head of Studio, Senior Producer, Project Manager or Design Manager, or maybe your experience lies in another area with relevant transferable skills. We're open to hearing from people with a variety of experience, we want to find the right person for this role and we will tailor it to the right person's experience level, where relevant. JOB DESCRIPTION Day to day responsibilities will include, but are not limited to: Creative Ecosystem: Working with the Directors and Executive to maintain established systems for nurturing the creative ecosystem within 59, including project analysis, group reflection and crits. Management & Scheduling: Taking the Head of Studio role within the Heads of Department forum - communicating and advocating for the needs of the Studio in wider company discussions, decisions and policy making. Leading on the scheduling of the Studio including processes and protocols across workflow plans, project allocation, time management and oversight of capacity. Reviewing project budgets with project Producers and Directors, in order to ensure sufficient Studio time and resources are allocated, and that capacity is available to deliver. Working in collaboration with the Head of Design and Art Directors to allocate expertise in the design department across 59's portfolio, to deliver work of the highest quality, incorporating both skillset and professional development into decision making. Leading on the sharing and communication of the schedule of the Studio teams to the wider company - both the weekly scheduling and long-range planning, to inform the phasing of projects and the deliverables schedule. Maintaining a detailed understanding of the capacity in the design studio - both within the core team and utilising freelance potential, to inform decisions on project selection. Contributing to the feasibility of projects with expert insight and discussion around realistic design schedule, resourcing, timeframes and costs. Devising and implementing solutions and reallocating resources, in the face of unexpected opportunities and challenges. Maintaining analytical systems enabling all in the Studio to do their best work. Leading on communication with freelancers contributing to the design process including negotiation of fees and timescales. Sustaining existing and cultivating new relationships with freelancers across a range of design specialisms and skills, positioning 59 as a key employer for the industry's strongest global talent. Maintaining an accessible database of these networks as a 59 core asset. Line management of the design team as required. Project Delivery: Collaborating with project teams to discuss and define a project's overall design strategy, and inform the company's overall design strategy with Directors, Executive & HoDs as required. Supporting Designers with managing their design, project or animation schedule on specific projects where supportive, working, for example, on the animation plan and shot breakdown for a project. Team Development: Holding and maintaining a comprehensive understanding of the expertise of the core design team. Discussing and devising the implementation of team development alongside the project portfolio in collaboration with Line Managers, Head of Design and COO. Working with the Head of Design and Art Directors to identify recruitment needs for the core team across the studio and discuss proposals with the Executive. Leading on a rolling recruitment plan for freelance design relationships responding to current and future capacity and creative needs. Collaborating with the Head of Design and Art Directors on the nature of new creative appointments, to develop new job descriptions and define how new roles sit and function effectively within the existing department. Working with the Head of Finance & Operations to devise and deliver recruitment plans for the design department. Representing 59 Productions at external events to scout for future talent. PERSON SPECIFICATION Essential: Demonstrable experience (5+ years) within a creative environment or relevant industry Experience managing the workflow of innovative, ambitious and complex projects, including budgets, schedules and team Experience working closely with a variety of creative disciplines Strong project management skills Highly organised and efficient Strong verbal and written communication skills Hands-on experience working with autonomy and holding responsibility across a broad range of projects Experience understanding wellbeing in creative and, at times highly demanding, project environments Experience with Google Sheets Desirable: Experience working with Designers, Animators and/or Architects Experience with Airtable Experience with InDesign HOW TO APPLY: Please submit a comprehensive CV and a cover letter (maximum two A4 sides) or up to three minutes of audio describing your suitability for the position and how your skills and experience match the person specification, via the online form only. Applicants should provide contact details for two references, we will seek your permission before making direct contact with any referees. All applicants must be eligible to work within the UK. If you would like to arrange a chat with the Head of Studio or Chief Operating Officer, to discuss the role in more detail in advance of applying. Please contact us at click apply for full job details
Mar 26, 2024
Full time
JOB DESCRIPTION Contract type: Full-time, 15-month fixed-term contract Reports to: Director, Jenny Melville Salary: £ 42,000 - £54,000 p/a dependent on experience Key Relationships: Design team, Producing team, Directors and Executive team Place of work: 59's Studio, London. Hybrid studio/home working enabled Annual Leave: 23 days plus 8 public holidays - with 1 additional days' leave for each year of service, up to 10 days. Benefits include: Workplace Pension, Season Ticket Loan Scheme, Cycle to Work Scheme, Monthly Cultural Allowance of £50, Weekly Yoga and more. Benefits can be discussed further at any point in the application process. Application Deadline: Midday, on Wednesday 10th April 2024 Interviews: Round 1 interviews on Thursday 18th April 2024 / Round 2 interviews on Tuesday 23rd April 2024. Interviews will be in-person at our London studio, please let us know if you're unable to join in-person, in your application. Recruitment information webinar: Tuesday 2nd April 2024 Join us to hear more about the company's portfolio of projects and insights about the role itself across our ambitious projects, with the opportunity to post questions to the panel. All attendees will be anonymous, therefore all questions posted will be anonymous. ABOUT THE COMPANY 59 Productions is an Olivier and Tony Award-winning design studio based in London and New York. We create Story Driven Design, using innovation and imaginative design to tell new, compelling stories. Collaboration is integral to how we work. Our team of designers, writers, directors, architects, animators, visual artists, producers, technologists and operations specialists deliver highly ambitious creative projects, and explore new mediums to create storytelling experiences for audiences around the world. We have created work for over 15 years; most recently we created the visual effects for Stranger Things: The First Shadow in the West End with Sonia Friedman and Netflix, projected David Hockney's 'Bigger Christmas Trees' onto Battersea Power Station with Apple as a gift to London, and co-own Lightroom in Kings Cross, recently launching The Moonwalkers: A Journey with Tom Hanks and David Hockney: Bigger & Closer (not smaller and further away) . Other recent work includes Sam and Her Amazing Book of Dinosaurs at the Grand Theatre, Hong Kong Cultural Centre, and the touring F1 Exhibition across Europe. Historically, we're recognised for our projection mapping onto some of the most celebrated, notable buildings around the world including the Sydney Opera House for Lighting the Sails and the historic artwork on the Washington Monument for Apollo 50 - Go for the Moon , the video design for the globe-trotting hit, 'War Horse', the design, creative direction and exhibition design of the record-breaking David Bowie Is at the V&A, and leading the video design of the London Olympic Opening Ceremony (2012). OVERALL PURPOSE OF THE JOB The Head of Studio leads and curates the company's project teams within our demanding design portfolio, both within the expert design team and drawing on our leading freelance network, to establish the productivity, scheduling, management and planning of the Studio model within 59's interdisciplinary Design department. They are responsible for the expert allocation of design resources - both core and freelance - across the portfolio. This role critically works beyond the core team to cultivate, build and sustain relationships with freelance colleagues who maximise opportunities for 59's design capacity across specialisms meaning we are agile, flexible and open to increasing demand for the company's work. The ideal candidate will be fully engaged in the breadth of 59's portfolio, a confident communicator with great instincts, an excellent strategic planner, with experience supporting collaborative creative processes. Perhaps you're an experienced Head of Studio, Senior Producer, Project Manager or Design Manager, or maybe your experience lies in another area with relevant transferable skills. We're open to hearing from people with a variety of experience, we want to find the right person for this role and we will tailor it to the right person's experience level, where relevant. JOB DESCRIPTION Day to day responsibilities will include, but are not limited to: Creative Ecosystem: Working with the Directors and Executive to maintain established systems for nurturing the creative ecosystem within 59, including project analysis, group reflection and crits. Management & Scheduling: Taking the Head of Studio role within the Heads of Department forum - communicating and advocating for the needs of the Studio in wider company discussions, decisions and policy making. Leading on the scheduling of the Studio including processes and protocols across workflow plans, project allocation, time management and oversight of capacity. Reviewing project budgets with project Producers and Directors, in order to ensure sufficient Studio time and resources are allocated, and that capacity is available to deliver. Working in collaboration with the Head of Design and Art Directors to allocate expertise in the design department across 59's portfolio, to deliver work of the highest quality, incorporating both skillset and professional development into decision making. Leading on the sharing and communication of the schedule of the Studio teams to the wider company - both the weekly scheduling and long-range planning, to inform the phasing of projects and the deliverables schedule. Maintaining a detailed understanding of the capacity in the design studio - both within the core team and utilising freelance potential, to inform decisions on project selection. Contributing to the feasibility of projects with expert insight and discussion around realistic design schedule, resourcing, timeframes and costs. Devising and implementing solutions and reallocating resources, in the face of unexpected opportunities and challenges. Maintaining analytical systems enabling all in the Studio to do their best work. Leading on communication with freelancers contributing to the design process including negotiation of fees and timescales. Sustaining existing and cultivating new relationships with freelancers across a range of design specialisms and skills, positioning 59 as a key employer for the industry's strongest global talent. Maintaining an accessible database of these networks as a 59 core asset. Line management of the design team as required. Project Delivery: Collaborating with project teams to discuss and define a project's overall design strategy, and inform the company's overall design strategy with Directors, Executive & HoDs as required. Supporting Designers with managing their design, project or animation schedule on specific projects where supportive, working, for example, on the animation plan and shot breakdown for a project. Team Development: Holding and maintaining a comprehensive understanding of the expertise of the core design team. Discussing and devising the implementation of team development alongside the project portfolio in collaboration with Line Managers, Head of Design and COO. Working with the Head of Design and Art Directors to identify recruitment needs for the core team across the studio and discuss proposals with the Executive. Leading on a rolling recruitment plan for freelance design relationships responding to current and future capacity and creative needs. Collaborating with the Head of Design and Art Directors on the nature of new creative appointments, to develop new job descriptions and define how new roles sit and function effectively within the existing department. Working with the Head of Finance & Operations to devise and deliver recruitment plans for the design department. Representing 59 Productions at external events to scout for future talent. PERSON SPECIFICATION Essential: Demonstrable experience (5+ years) within a creative environment or relevant industry Experience managing the workflow of innovative, ambitious and complex projects, including budgets, schedules and team Experience working closely with a variety of creative disciplines Strong project management skills Highly organised and efficient Strong verbal and written communication skills Hands-on experience working with autonomy and holding responsibility across a broad range of projects Experience understanding wellbeing in creative and, at times highly demanding, project environments Experience with Google Sheets Desirable: Experience working with Designers, Animators and/or Architects Experience with Airtable Experience with InDesign HOW TO APPLY: Please submit a comprehensive CV and a cover letter (maximum two A4 sides) or up to three minutes of audio describing your suitability for the position and how your skills and experience match the person specification, via the online form only. Applicants should provide contact details for two references, we will seek your permission before making direct contact with any referees. All applicants must be eligible to work within the UK. If you would like to arrange a chat with the Head of Studio or Chief Operating Officer, to discuss the role in more detail in advance of applying. Please contact us at click apply for full job details
Michelle Denny Recruitment is in search of a highly practiced Contact Centre Manager with extensive experience within the insurance industry. With responsibility to head the Call Centre operations of Lexham Insurance, the salary package for this role is exceptional for the right candidate and will be discussed in full, on application. This senior-level, multi-site role carries responsibility for leading the team of approximately 70 contact centre employees, which includes Team Leaders and Managers. With plans to grow the department to around 100, the successful candidate will be working alongside the Directors and senior management team and form part of the business growing presence in the UK s two-wheeled motor insurance industry. Key Responsibilities: Provide strategic leadership and direction to ensure the efficient and effective operation of the contact centre. Oversee day-to-day activities, including workforce management, performance monitoring, and quality assurance. Implement and optimise processes to enhance productivity, customer satisfaction, and operational efficiency. Develop and nurture a high-performance culture focused on continuous improvement, training and employee development. Collaborate with other departments to achieve organisational goals and drive business growth. Analyse data and metrics to identify trends, opportunities, and areas for improvement. Ensure compliance with industry regulations and company policies. Qualifications and Experience: Proven experience as a Call Centre Manager within the insurance industry. Demonstrated leadership skills with the ability to inspire and motivate diverse teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Relevant qualifications such as CII, ACII, or FCI. Experience managing multi-site operations is preferred but not essential Salary Package: Outstanding salary package according to experience, to be discussed Relocation package tbc as required Chance to make a significant impact within a growing organisation If you are a seasoned Call Centre Manager with solid knowledge and passion for the insurance industry along with a track record of success, we d love to hear from you. Join Lexham s team and play a key role in shaping the future of their Contact Centre operations. Please get in touch with Michelle Denny for a detailed discussion, or simply apply online in the first instance.
Mar 26, 2024
Full time
Michelle Denny Recruitment is in search of a highly practiced Contact Centre Manager with extensive experience within the insurance industry. With responsibility to head the Call Centre operations of Lexham Insurance, the salary package for this role is exceptional for the right candidate and will be discussed in full, on application. This senior-level, multi-site role carries responsibility for leading the team of approximately 70 contact centre employees, which includes Team Leaders and Managers. With plans to grow the department to around 100, the successful candidate will be working alongside the Directors and senior management team and form part of the business growing presence in the UK s two-wheeled motor insurance industry. Key Responsibilities: Provide strategic leadership and direction to ensure the efficient and effective operation of the contact centre. Oversee day-to-day activities, including workforce management, performance monitoring, and quality assurance. Implement and optimise processes to enhance productivity, customer satisfaction, and operational efficiency. Develop and nurture a high-performance culture focused on continuous improvement, training and employee development. Collaborate with other departments to achieve organisational goals and drive business growth. Analyse data and metrics to identify trends, opportunities, and areas for improvement. Ensure compliance with industry regulations and company policies. Qualifications and Experience: Proven experience as a Call Centre Manager within the insurance industry. Demonstrated leadership skills with the ability to inspire and motivate diverse teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Relevant qualifications such as CII, ACII, or FCI. Experience managing multi-site operations is preferred but not essential Salary Package: Outstanding salary package according to experience, to be discussed Relocation package tbc as required Chance to make a significant impact within a growing organisation If you are a seasoned Call Centre Manager with solid knowledge and passion for the insurance industry along with a track record of success, we d love to hear from you. Join Lexham s team and play a key role in shaping the future of their Contact Centre operations. Please get in touch with Michelle Denny for a detailed discussion, or simply apply online in the first instance.
A growing Insurance organisation, who are market leaders, are looking for an experienced Insurance Contract Centre Manager to head up their operation and want someone who is as passionate as they are, to join them on this journey. This a great moment in their Company development and you will lead the growth and change in this key business area. As Head Of Contact Centres you will lead and drive the operation forward, whilst also continually developing your people and standards. The Head of Contact Centre will be shaping the future of the Contact Centre operation, being committed to delivering a great customer contact experience through a variety of customer contact channels. Continual improvement, superb service and excellent compliance will be part of your DNA and attributes and will be central to your success in this role. Already in your career you will have lead significant Insurance Contact Centre operations - ideally multi site - and you can demonstrate successes in all the key metrics of service delivery. This will enable you to be the expert that the Board of Directors is looking for to lead this next major stage for them. To be successful as Head Of Contact Centres you will demonstrate: Experience of leading a service driven Insurance Contact Centre operation with experience of managing an operation through periods of significant growth or change. Excellent communication and leadership skills to lead and motivate a growing and changing service operation. The ability to engage with Directors and Managers at all levels across the wider business to achieve goals and objectives. Ability to plan strategically, creating a roadmap of operational plans that can drive results. An entrepreneurial spirit and innovative approach with a focus on best practice. An ethos centred around coaching to drive performance. Responsibilities of the Head of Contact Centres will include: Reporting to the Directors, with ultimate responsibility for all Contact Centre teams, leading change and providing ongoing customer service, as well as the planning and forecasting. Managing the day to day performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget. Set the strategy for the development of the Contact Centres. Championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience. Lead, inspire and co-ordinate the Contact Centre Management team at all levels to create motivated and engaged colleagues. Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints. Recruitment, training, induction and coaching strategy across the Contact Centres Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies; to create a cost effective operation consistently achieving contact handling SLAs.
Mar 25, 2024
Full time
A growing Insurance organisation, who are market leaders, are looking for an experienced Insurance Contract Centre Manager to head up their operation and want someone who is as passionate as they are, to join them on this journey. This a great moment in their Company development and you will lead the growth and change in this key business area. As Head Of Contact Centres you will lead and drive the operation forward, whilst also continually developing your people and standards. The Head of Contact Centre will be shaping the future of the Contact Centre operation, being committed to delivering a great customer contact experience through a variety of customer contact channels. Continual improvement, superb service and excellent compliance will be part of your DNA and attributes and will be central to your success in this role. Already in your career you will have lead significant Insurance Contact Centre operations - ideally multi site - and you can demonstrate successes in all the key metrics of service delivery. This will enable you to be the expert that the Board of Directors is looking for to lead this next major stage for them. To be successful as Head Of Contact Centres you will demonstrate: Experience of leading a service driven Insurance Contact Centre operation with experience of managing an operation through periods of significant growth or change. Excellent communication and leadership skills to lead and motivate a growing and changing service operation. The ability to engage with Directors and Managers at all levels across the wider business to achieve goals and objectives. Ability to plan strategically, creating a roadmap of operational plans that can drive results. An entrepreneurial spirit and innovative approach with a focus on best practice. An ethos centred around coaching to drive performance. Responsibilities of the Head of Contact Centres will include: Reporting to the Directors, with ultimate responsibility for all Contact Centre teams, leading change and providing ongoing customer service, as well as the planning and forecasting. Managing the day to day performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget. Set the strategy for the development of the Contact Centres. Championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience. Lead, inspire and co-ordinate the Contact Centre Management team at all levels to create motivated and engaged colleagues. Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints. Recruitment, training, induction and coaching strategy across the Contact Centres Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies; to create a cost effective operation consistently achieving contact handling SLAs.
Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Business Support Director This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams. The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's. To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL. The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks. Key roles and responsibilities include: Driving Service Excellence Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes. Review existing processes and ways of working to determine and implement the future requirements Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites Provide EA support and cover to the UK Leadership team and /or other senior leaders as required. Collaboration with key stakeholders and business partners Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required Act as a champion for new business initiatives, tools and systems and ensure adoption across the team Build relationships across the EMEA and Global Business Support Hubs Management of the UK Business Support Hub Act as a direct liaison with Regional heads on performance and management issues Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support Actively own and resolve workload management and absence cover in roles supporting multiple Directors Performance management including goal setting and formal reviews Career development including upskilling and support on career progression Recruitment and seamless onboarding of new joiners Ensuring that a buddy system is in place to cover the Leadership team as required Inspire teams to embrace new ways of working, such as adopting standardisation and automation Champion for inclusion by personal actions and by behaviours set for the team Holding team forums/meetings to bring the community together to ensure all best practices are being shared Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation Sound like you? Some ideal skills would include: Management experience Advanced skills in Office 365 and digitally astute Knowledge of JLL systems and practices desirable Excellent communication skills both verbal and written Highly organised with the ability to excel at operating in a fast paced environment Ability to influence and confidence to challenge to achieve the required aims Strong interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Commitment to get the job done with attention to detail Willingness to take on new challenges, responsibilities and assignments Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Mar 24, 2024
Full time
Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Business Support Director This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams. The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's. To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL. The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks. Key roles and responsibilities include: Driving Service Excellence Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes. Review existing processes and ways of working to determine and implement the future requirements Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites Provide EA support and cover to the UK Leadership team and /or other senior leaders as required. Collaboration with key stakeholders and business partners Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required Act as a champion for new business initiatives, tools and systems and ensure adoption across the team Build relationships across the EMEA and Global Business Support Hubs Management of the UK Business Support Hub Act as a direct liaison with Regional heads on performance and management issues Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support Actively own and resolve workload management and absence cover in roles supporting multiple Directors Performance management including goal setting and formal reviews Career development including upskilling and support on career progression Recruitment and seamless onboarding of new joiners Ensuring that a buddy system is in place to cover the Leadership team as required Inspire teams to embrace new ways of working, such as adopting standardisation and automation Champion for inclusion by personal actions and by behaviours set for the team Holding team forums/meetings to bring the community together to ensure all best practices are being shared Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation Sound like you? Some ideal skills would include: Management experience Advanced skills in Office 365 and digitally astute Knowledge of JLL systems and practices desirable Excellent communication skills both verbal and written Highly organised with the ability to excel at operating in a fast paced environment Ability to influence and confidence to challenge to achieve the required aims Strong interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Commitment to get the job done with attention to detail Willingness to take on new challenges, responsibilities and assignments Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Team Operations Officer Salary c. £25,000 - £28,000 per annum + employee assistance programme, private healthcare and/or health cash plan, 3x salary life assurance, enhanced pension and family policies, up to 36 days annual leave (includes bank holidays and company days). We are committed to equal opportunities and welcome applications from all backgrounds. We are disability confident committed. If you are not able to complete the online application and would like this in an alternative format, please contact Amy or Mary-Anne on .Our performance team supports the up-and-coming golfing stars of the future, providing them with opportunities to train and compete at an elite amateur level.As the team operations officer, you play a key role in making sure that our national squads, teams, players, coaches and support staff have what they need, where they need it and within the timeframe required. Managing two part-time administrators, you will oversee and manage the logistics of travel arrangements, venue and accommodation bookings along with providing further support to the performance director, deputy performance director and associated colleagues. This is a busy role and requires someone who can actively prioritise, be proactive and demonstrate initiative in supporting colleagues.We're looking for someone with:• Excellent project management and programme implementation skills that can problem solve, sometimes under tight timescales• Knowledge and experience of administrative procedures, preparing reports, minutes, general correspondence, and operational arrangements for travel• An accurate and thorough approach and excellent written and spoken communication skills• Good understanding of data management with a working knowledge of data protection principles• Time management skills and the ability to prioritise work effectively• Previous experience managing a team would be preferred.The post is full-time Monday - Friday 9.00am to 5.00pm, but you may be required to work weekends and evenings.The position is based at England Golf Headquarters, The National Golf Centre, The Broadway, Woodhall Spa, Lincolnshire, LN10 6PU.As the national governing body for amateur golf, we work at the heart of golf in England, supporting and empowering a thriving community of players, counties and clubs to get the most out of the game we love. We value being Inclusive, Honest, Responsible, Excellent and Supportive.For the full job description please visit our website (jobs) and to apply please complete the online application process (no CVs please). Please note we are not a registered sponsor and therefore are unable to accept applications from non-UK residents.Closing date for applications: Friday 5 April 2024 at 12pm Interviews take place: Tuesday 16 April 2024, Woodhall Spa
Mar 22, 2024
Full time
Team Operations Officer Salary c. £25,000 - £28,000 per annum + employee assistance programme, private healthcare and/or health cash plan, 3x salary life assurance, enhanced pension and family policies, up to 36 days annual leave (includes bank holidays and company days). We are committed to equal opportunities and welcome applications from all backgrounds. We are disability confident committed. If you are not able to complete the online application and would like this in an alternative format, please contact Amy or Mary-Anne on .Our performance team supports the up-and-coming golfing stars of the future, providing them with opportunities to train and compete at an elite amateur level.As the team operations officer, you play a key role in making sure that our national squads, teams, players, coaches and support staff have what they need, where they need it and within the timeframe required. Managing two part-time administrators, you will oversee and manage the logistics of travel arrangements, venue and accommodation bookings along with providing further support to the performance director, deputy performance director and associated colleagues. This is a busy role and requires someone who can actively prioritise, be proactive and demonstrate initiative in supporting colleagues.We're looking for someone with:• Excellent project management and programme implementation skills that can problem solve, sometimes under tight timescales• Knowledge and experience of administrative procedures, preparing reports, minutes, general correspondence, and operational arrangements for travel• An accurate and thorough approach and excellent written and spoken communication skills• Good understanding of data management with a working knowledge of data protection principles• Time management skills and the ability to prioritise work effectively• Previous experience managing a team would be preferred.The post is full-time Monday - Friday 9.00am to 5.00pm, but you may be required to work weekends and evenings.The position is based at England Golf Headquarters, The National Golf Centre, The Broadway, Woodhall Spa, Lincolnshire, LN10 6PU.As the national governing body for amateur golf, we work at the heart of golf in England, supporting and empowering a thriving community of players, counties and clubs to get the most out of the game we love. We value being Inclusive, Honest, Responsible, Excellent and Supportive.For the full job description please visit our website (jobs) and to apply please complete the online application process (no CVs please). Please note we are not a registered sponsor and therefore are unable to accept applications from non-UK residents.Closing date for applications: Friday 5 April 2024 at 12pm Interviews take place: Tuesday 16 April 2024, Woodhall Spa
An opportunity for an Head of SHEQ has become available with a leading utility contractor working on a significant framework in the London area The company operate across the South of England and are responsible for delivering a number of clean and foul water frameworks for a range of water authorities. This is a senior strategic role offering a great deal of autonomy and the chance to work as an integral part of the leadership team. The Role Reporting to the Operations Director responsibilities will include: Managing the certification process for ISO 9001, ISO14001 and OHSAS 18001 standards Leading all surveillance and certification audits Ensuring that a professional and competent team of advisors is in place to provide support in all SHEQ Managing the development and structure of the team to ensure that the ongoing needs of the Company and its strategies are met. Monitoring SHEQ advisors' inspections and give guidance and advise on any non-conformance issues to ensure compliance. Managing overall performance of the SHEQ team including performance management by way of completing annual reviews and producing KPI's Managing, collate and review records of incidents and accidents, and produce appropriate statistics to Board level. Tracking incident and accident trends to ensure that management controls remain effective and take appropriate action when areas of actual and potential weakness are identified. Preparing information for the monthly SHEQ board report. Experience Required Thorough knowledge of appropriate health, safety and environmental legislation and 9001, 14001 and 18001 and NEBOSH Construction Certificate are essential. Experience within the utility sector is desirable however applications from within the wider civil engineering or infrastructure sectors will be equally considered. Sigh up to receive email alerts when similar jobs become available. I was kept updated and got my CV seen, contacted me to tell me I was selected for the interview, kept in contact telling me that I had passed the interview and that I got the job. Intersect Global still keeps in touch seeing how things are going. Which in my opinion is fantastic. I would recommend them to anyone looking for a new position. Network Planner - FTTP I.G January 2019 Network Planner - FTTP I.G January 2019 Recruitment process was great. From start to employment was a week or so, very efficient. James Dunkley was always contactable and kept me up to date with all developments Quantity Surveyor J. N September 2022 Quantity Surveyor J. N September 2022 Having worked in recruitment myself, I am well aware of what it takes. James had exceptional knowledge of both the role, and my skill set. This meant he understood an experienced Cost Estimator, such as myself, could bring to as a Quantity Surveyor. During the recruitment process he was continually working for me, searching for suitable roles, and finding me interviews. Even now I have successfully started a new position through him, he continues to offer support as I bed in at my new company. The best thing I can say, is that if I am looking for a job in future, he will be my first port of call. Quantity Surveyor J.H October 2016 Quantity Surveyor J.H October 2016 James was on hand and proactive throughout. Frequent catch ups and post interview reviews. Very happy with the recruitment process, wouldn't change anything. Programme Manager K.P November 2022 James was fantastic to work with. As a recruiter he maintained a highly professional demeanour & was always friendly when communicating and even managed to find me my perfect job. If all staff at Intersect Global conduct themselves in the same way I wouldn't have any hesitation in recommending this company to others seeking help in finding the right job. NRSWA Coordinator K.W May 2017 James Dunkley is fantastic to work with. As a recruiter he was highly professional, and was always very friendly, and found me the perfect job instantly! James was quick to understand the kind of role I was looking for, recognising my strengths and putting me forward for exactly the right job. He was always there to help throughout the process. I could not recommend intersect more highly. Quantity Surveyor M.A July 2019 Quantity Surveyor M.A July 2019 The service I received was absolutely excellent. Generally when you sign up to a job agency you hear very little after that, but I was looked after throughout the whole placement process and I felt informed the whole time. Thank you Intersect Global! Business Improvement Manager R.H October 2016 Business Improvement Manager R.H October 2016 I thought James was brilliant. He walked me through the role, so I really understood what was expected, kept in touch throughout with updates and was always quick to come back to me. It was a pleasure working with him. PMO Manager S. W September 2022 PMO Manager S. W September 2022 Intersect Global helped me secure me a brilliant role within 4 weeks. My consultant was very professional throughout the process and was able to place me in a role that matched my skill sets. I would not hesitate to use Intersect Global again. Thanks once again for all your help. Business Design Centre 52, Upper Street London N1 0QH PLATF9RM Hove Town Hall Church Road, BN3 2AF
Mar 22, 2024
Full time
An opportunity for an Head of SHEQ has become available with a leading utility contractor working on a significant framework in the London area The company operate across the South of England and are responsible for delivering a number of clean and foul water frameworks for a range of water authorities. This is a senior strategic role offering a great deal of autonomy and the chance to work as an integral part of the leadership team. The Role Reporting to the Operations Director responsibilities will include: Managing the certification process for ISO 9001, ISO14001 and OHSAS 18001 standards Leading all surveillance and certification audits Ensuring that a professional and competent team of advisors is in place to provide support in all SHEQ Managing the development and structure of the team to ensure that the ongoing needs of the Company and its strategies are met. Monitoring SHEQ advisors' inspections and give guidance and advise on any non-conformance issues to ensure compliance. Managing overall performance of the SHEQ team including performance management by way of completing annual reviews and producing KPI's Managing, collate and review records of incidents and accidents, and produce appropriate statistics to Board level. Tracking incident and accident trends to ensure that management controls remain effective and take appropriate action when areas of actual and potential weakness are identified. Preparing information for the monthly SHEQ board report. Experience Required Thorough knowledge of appropriate health, safety and environmental legislation and 9001, 14001 and 18001 and NEBOSH Construction Certificate are essential. Experience within the utility sector is desirable however applications from within the wider civil engineering or infrastructure sectors will be equally considered. Sigh up to receive email alerts when similar jobs become available. I was kept updated and got my CV seen, contacted me to tell me I was selected for the interview, kept in contact telling me that I had passed the interview and that I got the job. Intersect Global still keeps in touch seeing how things are going. Which in my opinion is fantastic. I would recommend them to anyone looking for a new position. Network Planner - FTTP I.G January 2019 Network Planner - FTTP I.G January 2019 Recruitment process was great. From start to employment was a week or so, very efficient. James Dunkley was always contactable and kept me up to date with all developments Quantity Surveyor J. N September 2022 Quantity Surveyor J. N September 2022 Having worked in recruitment myself, I am well aware of what it takes. James had exceptional knowledge of both the role, and my skill set. This meant he understood an experienced Cost Estimator, such as myself, could bring to as a Quantity Surveyor. During the recruitment process he was continually working for me, searching for suitable roles, and finding me interviews. Even now I have successfully started a new position through him, he continues to offer support as I bed in at my new company. The best thing I can say, is that if I am looking for a job in future, he will be my first port of call. Quantity Surveyor J.H October 2016 Quantity Surveyor J.H October 2016 James was on hand and proactive throughout. Frequent catch ups and post interview reviews. Very happy with the recruitment process, wouldn't change anything. Programme Manager K.P November 2022 James was fantastic to work with. As a recruiter he maintained a highly professional demeanour & was always friendly when communicating and even managed to find me my perfect job. If all staff at Intersect Global conduct themselves in the same way I wouldn't have any hesitation in recommending this company to others seeking help in finding the right job. NRSWA Coordinator K.W May 2017 James Dunkley is fantastic to work with. As a recruiter he was highly professional, and was always very friendly, and found me the perfect job instantly! James was quick to understand the kind of role I was looking for, recognising my strengths and putting me forward for exactly the right job. He was always there to help throughout the process. I could not recommend intersect more highly. Quantity Surveyor M.A July 2019 Quantity Surveyor M.A July 2019 The service I received was absolutely excellent. Generally when you sign up to a job agency you hear very little after that, but I was looked after throughout the whole placement process and I felt informed the whole time. Thank you Intersect Global! Business Improvement Manager R.H October 2016 Business Improvement Manager R.H October 2016 I thought James was brilliant. He walked me through the role, so I really understood what was expected, kept in touch throughout with updates and was always quick to come back to me. It was a pleasure working with him. PMO Manager S. W September 2022 PMO Manager S. W September 2022 Intersect Global helped me secure me a brilliant role within 4 weeks. My consultant was very professional throughout the process and was able to place me in a role that matched my skill sets. I would not hesitate to use Intersect Global again. Thanks once again for all your help. Business Design Centre 52, Upper Street London N1 0QH PLATF9RM Hove Town Hall Church Road, BN3 2AF
Customer Service Manager - Essex £35k + Bonus Join A vibrant & inspiring team & take ownership of their B2B customer service operations! Are you ready to take charge and drive excellence in administrative operations? Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts. Key Responsibilities: Be the central administrative point of contact for multiple sales channels. Manage an administrative assistant, ensuring seamless collaboration. Handle inquiries, orders, and communications with efficiency and professionalism. Spearhead product launches and promotional deals, exceeding stakeholder expectations. Take complete control of national account management, from order processing to client communication. Develop robust processes to streamline departmental operations. Requirements: Proven success in running or continuously improving customer service or administrative departments. Proven experience working with B2B customers, ideally national retail accounts experience. Deep understanding of customer service and relationship management. Proficiency in Zendesk, SAP, or Dynamics system. Strong leadership and organisational skills. Perks: Opportunity to shape and professionalise a customer service administrative department. Collaborative environment with supportive leadership. Competitive salary and benefits package including Bonus paid quarterly. Huge career progression opportunities. We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success! How to Apply: If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Mar 22, 2024
Full time
Customer Service Manager - Essex £35k + Bonus Join A vibrant & inspiring team & take ownership of their B2B customer service operations! Are you ready to take charge and drive excellence in administrative operations? Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts. Key Responsibilities: Be the central administrative point of contact for multiple sales channels. Manage an administrative assistant, ensuring seamless collaboration. Handle inquiries, orders, and communications with efficiency and professionalism. Spearhead product launches and promotional deals, exceeding stakeholder expectations. Take complete control of national account management, from order processing to client communication. Develop robust processes to streamline departmental operations. Requirements: Proven success in running or continuously improving customer service or administrative departments. Proven experience working with B2B customers, ideally national retail accounts experience. Deep understanding of customer service and relationship management. Proficiency in Zendesk, SAP, or Dynamics system. Strong leadership and organisational skills. Perks: Opportunity to shape and professionalise a customer service administrative department. Collaborative environment with supportive leadership. Competitive salary and benefits package including Bonus paid quarterly. Huge career progression opportunities. We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success! How to Apply: If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Site Name: USA - Pennsylvania - Philadelphia, UK - Hertfordshire - Stevenage, UK - London - Brentford Posted Date: Aug Reporting to the Director, Core Technologies, the Director, Head of IRT provides will provide functional leadership, oversight, and strategic direction for all IRT activities. This role will provide thought leadership and partner with Senior leadership in the business, IT & clinical operations. This position is primarily responsible for oversight of global team, leading the development of IRT system to meet the needs of portfolio and business. The role requires a combination of deep business skills and technical expertise to in product development and system support. The leader in this role is expected to maintain an awareness of industry benchmarks and evaluate innovative new technologies to ensure IRT processes are at the 'best practice' level of performance. The position is best suited for someone with growth mindset and the ability to drive change and innovation that supports GSK ambition for a modernized and digital clinical supply chain. Key Responsibilities: Lead the IRT Operations team of 12-15 FTE's, with accountability for overall delivery demonstrating leadership essentials Responsible for directing and managing the use of IRT and technology to support GSK studies Partner with the Senior Leadership to deliver future-state capabilities which lead to robust, scalable solutions to support clinical trial supply activities Responsible for oversight, strategic direction and implementation of IRT systems-related projects, ensuring project milestones and system requirements are met Collaborates with supply chain function SMEs in the development of processes and integrations that support simplification and achieve acceleration of portfolio Be a change advocate, leading transformational tasks which focus on simplification of processes and system design, and with holistic approach in ensuring interoperability amongst clinical & supply chain ecosystem. Contributes to the development of GSK clinical supply chain digital strategy and technology roadmaps in close collaboration with business and IT partners Initiates continuous improvement efforts, identifies and develops best practices, and enforces standardization when appropriate throughout the system implementation lifecycle Works well with senior leadership with ability to effectively communicate and influence outcomes achieving GSK objectives Builds and develops talent with focus on inclusion and diversity Drive functional improvements, challenge the status quo and be responsible for identifying and delivering innovative approaches to improve processes Act within an inspection-ready and quality mindset across all activities and represent as needed during internal and external audits, ensuring IRT processes and documentation are fit for purpose and remain in compliance with all appropriate regulatory requirements (cGXP, 21 CFR Part 11) Manage IRT vendor relationships and seek to utilize the best IRT vendors in the industry Explore uses of emerging technology to enhance clinical supply efficiency Support and provide insights on GSK's modernization journey and digital supply chain initiatives Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: 12+ year operational experience in clinical trials Previous supervisory and line management experience Project management and/or continuous improvement experience Demonstrated knowledge of clinical development processes, global clinical operations, IRT systems and processes Knowledge and experience working in a GMP / GCP environment and with regulatory audit teams High focus on data integrity principles in collecting/updating data collected via IRT system Preferred Qualifications: If you have the following characteristics, it would be a plus: MBA or master's degree in supply chain management Basic understanding of statistical principles (randomization method, blinding/unblinding, potential bias, adaptive design, etc) Knowledge of Help Desk support activities Why GSK? At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader inConsumer Health, strengthening our leadership, and transforming our commercial execution. Now, we're making the biggestchanges we've made to our business in over 20 years. We're on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and geneticsscience; and a new world-leading consumer healthcare company of loved and trusted brands. With new ambition comes new purpose. For New GSK, this is to unite science, talent and technology to get ahead of diseasetogether - all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; andas a new GSK where outstanding people thrive. Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culturethat is ambitious for patients - so we deliver what matters better and faster; accountable for impact - with clear ownership ofgoals and support to succeed; and where we do the right thing . So, if you're ready to improve the lives of billions, join us at thisexciting moment in our journey. Join our challenge to get Ahead Together. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1- (US Toll Free) or +1 (outside US). GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. At GSK, the health and safety of our employees are of paramount importance. As a science-led healthcare company on a mission to get ahead of disease together, we believe that supporting vaccination against COVID-19 is the single best thing we can do in the US to ensure the health and safety of our employees, complementary workers, workplaces, customers, consumers, communities, and the patients we serve. GSK has made the decision to require all US employees to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. The only exceptions to this requirement are employees who are approved for an accommodation for religious, medical or disability-related reasons. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.
Sep 24, 2022
Full time
Site Name: USA - Pennsylvania - Philadelphia, UK - Hertfordshire - Stevenage, UK - London - Brentford Posted Date: Aug Reporting to the Director, Core Technologies, the Director, Head of IRT provides will provide functional leadership, oversight, and strategic direction for all IRT activities. This role will provide thought leadership and partner with Senior leadership in the business, IT & clinical operations. This position is primarily responsible for oversight of global team, leading the development of IRT system to meet the needs of portfolio and business. The role requires a combination of deep business skills and technical expertise to in product development and system support. The leader in this role is expected to maintain an awareness of industry benchmarks and evaluate innovative new technologies to ensure IRT processes are at the 'best practice' level of performance. The position is best suited for someone with growth mindset and the ability to drive change and innovation that supports GSK ambition for a modernized and digital clinical supply chain. Key Responsibilities: Lead the IRT Operations team of 12-15 FTE's, with accountability for overall delivery demonstrating leadership essentials Responsible for directing and managing the use of IRT and technology to support GSK studies Partner with the Senior Leadership to deliver future-state capabilities which lead to robust, scalable solutions to support clinical trial supply activities Responsible for oversight, strategic direction and implementation of IRT systems-related projects, ensuring project milestones and system requirements are met Collaborates with supply chain function SMEs in the development of processes and integrations that support simplification and achieve acceleration of portfolio Be a change advocate, leading transformational tasks which focus on simplification of processes and system design, and with holistic approach in ensuring interoperability amongst clinical & supply chain ecosystem. Contributes to the development of GSK clinical supply chain digital strategy and technology roadmaps in close collaboration with business and IT partners Initiates continuous improvement efforts, identifies and develops best practices, and enforces standardization when appropriate throughout the system implementation lifecycle Works well with senior leadership with ability to effectively communicate and influence outcomes achieving GSK objectives Builds and develops talent with focus on inclusion and diversity Drive functional improvements, challenge the status quo and be responsible for identifying and delivering innovative approaches to improve processes Act within an inspection-ready and quality mindset across all activities and represent as needed during internal and external audits, ensuring IRT processes and documentation are fit for purpose and remain in compliance with all appropriate regulatory requirements (cGXP, 21 CFR Part 11) Manage IRT vendor relationships and seek to utilize the best IRT vendors in the industry Explore uses of emerging technology to enhance clinical supply efficiency Support and provide insights on GSK's modernization journey and digital supply chain initiatives Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: 12+ year operational experience in clinical trials Previous supervisory and line management experience Project management and/or continuous improvement experience Demonstrated knowledge of clinical development processes, global clinical operations, IRT systems and processes Knowledge and experience working in a GMP / GCP environment and with regulatory audit teams High focus on data integrity principles in collecting/updating data collected via IRT system Preferred Qualifications: If you have the following characteristics, it would be a plus: MBA or master's degree in supply chain management Basic understanding of statistical principles (randomization method, blinding/unblinding, potential bias, adaptive design, etc) Knowledge of Help Desk support activities Why GSK? At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader inConsumer Health, strengthening our leadership, and transforming our commercial execution. Now, we're making the biggestchanges we've made to our business in over 20 years. We're on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and geneticsscience; and a new world-leading consumer healthcare company of loved and trusted brands. With new ambition comes new purpose. For New GSK, this is to unite science, talent and technology to get ahead of diseasetogether - all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; andas a new GSK where outstanding people thrive. Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culturethat is ambitious for patients - so we deliver what matters better and faster; accountable for impact - with clear ownership ofgoals and support to succeed; and where we do the right thing . So, if you're ready to improve the lives of billions, join us at thisexciting moment in our journey. Join our challenge to get Ahead Together. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1- (US Toll Free) or +1 (outside US). GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. At GSK, the health and safety of our employees are of paramount importance. As a science-led healthcare company on a mission to get ahead of disease together, we believe that supporting vaccination against COVID-19 is the single best thing we can do in the US to ensure the health and safety of our employees, complementary workers, workplaces, customers, consumers, communities, and the patients we serve. GSK has made the decision to require all US employees to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. The only exceptions to this requirement are employees who are approved for an accommodation for religious, medical or disability-related reasons. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.
About Wonderly We are Wonderly, the progressive marketing agency division of the Haymarket Media Group. We're the secret sauce behind some of Haymarket's most famous media brands, only now we're stepping out of the Haymarket closet to work with some of the best known brands in the UK. Our clients include: Volkswagen, the Army, Royal Botanic Gardens Kew, Kia, World Athletics and The FA. Our Culture We're a small agency based in Twickenham, West London, but part of Haymarket Media Group Limited. This means we have all the benefits of being a small agency but with none of the downsides. Our culture is inclusive and collaborative and reflects the diverse bunch of brilliant people that work here. We're about creating a work life balance that brings the best out of everyone...and having a bit of fun along the way. Lastly, and by no means least, because we're a small agency, everyone gets the chance to make a big impact. Overview of the role As a sales/account management apprentice you will work at the heart of the agency supporting the account team with administration support whilst also having the opportunity to work on new business tenders alongside the relevant teams. You will work towards the Sales Executive Level 4 apprenticeship standard . Account management Supporting the account teams to ensure PO's, sales invoices, time sheets are raised in a timely manner Setting up meetings, organising calls, taking meeting notes, creating contact reports and exploring venues for shoot locations and client meetings Supporting the wider agency team, where there is a requirement from clients on other aspects such as checking in of products for photoshoots and management of Royal Mail booking contracts or other such specialist distributors for clients Maintaining and updating of spreadsheets for print orders, contributor payments, schedules, delivery information, advertisers for certain key clients You may attend client meetings from time to time (both virtually and face to face) alongside relevant account directors and editorial teams You may attend shoots for the client projects (working with the creative teams) and be responsible for ensuring all products arrive on time and are returned General Working with the commercial teams to ensure active campaign is up to date Working with the commercial teams to complete documentation required for tenders Assisting with creating presentations for pitches and existing clients Support all duties and tasks relating to invoicing and investigate and resolve invoice queries as and when they arise Oversee weekly time sheet system in conjunction with the finance team Carry out sales reconciliations ensuring invoicing accuracy and timely completion Booking travel, accommodation, couriers for all agency staff when required Setting up meetings, organising calls, organising lunches, taking meeting notes, creating contact reports Liaising with IT to ensure laptop equipment in place for casual workers and freelance staff when working in the office Working with the Head of Operations to ensure relevant supplier contracts and licences are put in place You will need to be self-motivated, enthusiastic, extremely well organised and able to think on your feet and problem solve. Note: This Apprenticeship assumes the candidate has some or little knowledge/ experience of the occupation, and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship.
Sep 24, 2022
Full time
About Wonderly We are Wonderly, the progressive marketing agency division of the Haymarket Media Group. We're the secret sauce behind some of Haymarket's most famous media brands, only now we're stepping out of the Haymarket closet to work with some of the best known brands in the UK. Our clients include: Volkswagen, the Army, Royal Botanic Gardens Kew, Kia, World Athletics and The FA. Our Culture We're a small agency based in Twickenham, West London, but part of Haymarket Media Group Limited. This means we have all the benefits of being a small agency but with none of the downsides. Our culture is inclusive and collaborative and reflects the diverse bunch of brilliant people that work here. We're about creating a work life balance that brings the best out of everyone...and having a bit of fun along the way. Lastly, and by no means least, because we're a small agency, everyone gets the chance to make a big impact. Overview of the role As a sales/account management apprentice you will work at the heart of the agency supporting the account team with administration support whilst also having the opportunity to work on new business tenders alongside the relevant teams. You will work towards the Sales Executive Level 4 apprenticeship standard . Account management Supporting the account teams to ensure PO's, sales invoices, time sheets are raised in a timely manner Setting up meetings, organising calls, taking meeting notes, creating contact reports and exploring venues for shoot locations and client meetings Supporting the wider agency team, where there is a requirement from clients on other aspects such as checking in of products for photoshoots and management of Royal Mail booking contracts or other such specialist distributors for clients Maintaining and updating of spreadsheets for print orders, contributor payments, schedules, delivery information, advertisers for certain key clients You may attend client meetings from time to time (both virtually and face to face) alongside relevant account directors and editorial teams You may attend shoots for the client projects (working with the creative teams) and be responsible for ensuring all products arrive on time and are returned General Working with the commercial teams to ensure active campaign is up to date Working with the commercial teams to complete documentation required for tenders Assisting with creating presentations for pitches and existing clients Support all duties and tasks relating to invoicing and investigate and resolve invoice queries as and when they arise Oversee weekly time sheet system in conjunction with the finance team Carry out sales reconciliations ensuring invoicing accuracy and timely completion Booking travel, accommodation, couriers for all agency staff when required Setting up meetings, organising calls, organising lunches, taking meeting notes, creating contact reports Liaising with IT to ensure laptop equipment in place for casual workers and freelance staff when working in the office Working with the Head of Operations to ensure relevant supplier contracts and licences are put in place You will need to be self-motivated, enthusiastic, extremely well organised and able to think on your feet and problem solve. Note: This Apprenticeship assumes the candidate has some or little knowledge/ experience of the occupation, and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship.
** Are you an experienced Retail Liaison Manager?** Are you ready for a new challenge? ***Retail Liaison Manager starting salary £27,000*** My client is looking for a Retail Liaison Manager to join their outgoing and friendly team on FTC for 12 months… could you be that person? As a Retail Liaison Manager you will … Management, collection & knowledge of all data and information regarding centre retailer performance (LFL, total sales, ATV, sales densities, sustainability ratio's, store ranges, conversation rates, merchandising frequencies, turnover top up stores) Establish a productive relationship with retailers, area managers and head offices to provide them with a regular informative review of trading performance Provide the Centre Director and team with periodic reporting of retail performance and centre statistics Collaborate with the centre marketing team and retailers to develop consumer facing marketing responses to trading performance. (Maintaining contact details to develop working relationships at all levels) Generally, manage centre communication with the retailers, manage the monthly/ quarterly retailer meetings as direct by the Centre Director, invite guest speakers and encourage attendance and support the monthly newsletter and other communication documents for store managers and staff in partnership with the centre marketing department Assist the Commercialisation team ensuring a high standard of presentation and merchandising at all times Develop relationship with external stake holders within the City/ region This is a small part of what your varied and interesting day would involve as a Retail Liaison Manager working within a brilliant team for a fantastic company. If this role sounds like it could be something you would excel within please apply either by calling Supriya at Reed on or applying below.
Feb 24, 2022
Contractor
** Are you an experienced Retail Liaison Manager?** Are you ready for a new challenge? ***Retail Liaison Manager starting salary £27,000*** My client is looking for a Retail Liaison Manager to join their outgoing and friendly team on FTC for 12 months… could you be that person? As a Retail Liaison Manager you will … Management, collection & knowledge of all data and information regarding centre retailer performance (LFL, total sales, ATV, sales densities, sustainability ratio's, store ranges, conversation rates, merchandising frequencies, turnover top up stores) Establish a productive relationship with retailers, area managers and head offices to provide them with a regular informative review of trading performance Provide the Centre Director and team with periodic reporting of retail performance and centre statistics Collaborate with the centre marketing team and retailers to develop consumer facing marketing responses to trading performance. (Maintaining contact details to develop working relationships at all levels) Generally, manage centre communication with the retailers, manage the monthly/ quarterly retailer meetings as direct by the Centre Director, invite guest speakers and encourage attendance and support the monthly newsletter and other communication documents for store managers and staff in partnership with the centre marketing department Assist the Commercialisation team ensuring a high standard of presentation and merchandising at all times Develop relationship with external stake holders within the City/ region This is a small part of what your varied and interesting day would involve as a Retail Liaison Manager working within a brilliant team for a fantastic company. If this role sounds like it could be something you would excel within please apply either by calling Supriya at Reed on or applying below.
We are exclusively recruiting for a key appointment within a major commercial vehicle fleet industry business. This senior position forms part of their leadership team and takes full responsibility for their fleet management customer operations including operations contact centre and workshop operations. These operations ensure compliant, efficient and profitable service, maintenance and repair of a considerable fleet of commercial vehicles. The role is responsible for strategic direction of the operation, including contributing to and delivering future short term and long term growth in line with the business' overall strategy. The company support agile working and as such you can be located anywhere across the South of the East Midlands, North of London or across to the East of England, provided that you are willing to travel to a regular location once or twice a week and nationally on a frequent basis. The role: Managing commercial vehicle repair and maintenance internal operations to ensure compliance with company SLAs and best practice Manage all external suppliers, ensuring performance against agreed SLAs is closely monitored and managed in a structured manner. Work with external suppliers to support outstanding service delivery and to remain at the forefront of services available Monitor and support compliance with required H&S standards across external and internal operations Manage key customer relationships from an operational perspective Grow the business in line with opportunities within existing clients and the market Building and maintaining strong, open and beneficial relationships with your suppliers, clients and internal departments Holding regular SLA review meetings, and working with under-performing suppliers to improve performance Input into and deliver an exciting growth strategy for fleet operations within the business To succeed in this position, you will: Be an innovative thinker who seeks and drives improvement both with internal departments and colleagues and external suppliers Have strategic visionary ability - be able to create and deliver a strong business strategy to meet company growth and client requirements Have come from a qualified technician background ideally, and have solid knowledge of service, maintenance and repair activities relating to commercial vehicles including 'O' Licence and all other regulatory compliance requirements Have experience of managing large internal or external commercial vehicle fleets within workshop operations as well as service centre operations. This experience MUST be from within the commercial vehicle fleet industry. Be an engaging leader who is able to inspire and motivate your teams to deliver the best standard of service possible Be computer literate and able to work with various reports and management information on a range of company database systems The Business: A well-established award-winning commercial vehicle fleet organisation Have a strong track record of retaining their client base year after year after year Are experiencing an incredible sustained period of growth following considered and ongoing investment and are up-scaling their operation to ensure it is fit for present and future purpose Are truly committed to delivering the best level of service and are agile enough to change processes to do this Offers a great benefits package including a company car, bonus, agile working, company contributory pension scheme, competitive holidays and more. Interviews are to be held shortly, and suitable candidates will be contacted within 24 hours of application. This is a permanent position. To apply for the role, please send your CV and salary details to Expion Search & Selection using the 'Apply Now' button. If you would like to have a confidential discussion on the role, you can contact our Automotive Director, Francesca Loughrey Please note, we endeavour to make sure you will receive an email indicating if you have been successful or not within 1 to 2 weeks. Expion: Our Automotive recruitment brand is run by consultants with long-term experience of working solely within the commercial vehicle maintenance sector. We have well established relationships with many of the UK's largest and most well-respected employers in the field, placing director and senior level personnel as well as technical operations and engineering talent into their vacancies right across the UK.
Feb 22, 2022
Full time
We are exclusively recruiting for a key appointment within a major commercial vehicle fleet industry business. This senior position forms part of their leadership team and takes full responsibility for their fleet management customer operations including operations contact centre and workshop operations. These operations ensure compliant, efficient and profitable service, maintenance and repair of a considerable fleet of commercial vehicles. The role is responsible for strategic direction of the operation, including contributing to and delivering future short term and long term growth in line with the business' overall strategy. The company support agile working and as such you can be located anywhere across the South of the East Midlands, North of London or across to the East of England, provided that you are willing to travel to a regular location once or twice a week and nationally on a frequent basis. The role: Managing commercial vehicle repair and maintenance internal operations to ensure compliance with company SLAs and best practice Manage all external suppliers, ensuring performance against agreed SLAs is closely monitored and managed in a structured manner. Work with external suppliers to support outstanding service delivery and to remain at the forefront of services available Monitor and support compliance with required H&S standards across external and internal operations Manage key customer relationships from an operational perspective Grow the business in line with opportunities within existing clients and the market Building and maintaining strong, open and beneficial relationships with your suppliers, clients and internal departments Holding regular SLA review meetings, and working with under-performing suppliers to improve performance Input into and deliver an exciting growth strategy for fleet operations within the business To succeed in this position, you will: Be an innovative thinker who seeks and drives improvement both with internal departments and colleagues and external suppliers Have strategic visionary ability - be able to create and deliver a strong business strategy to meet company growth and client requirements Have come from a qualified technician background ideally, and have solid knowledge of service, maintenance and repair activities relating to commercial vehicles including 'O' Licence and all other regulatory compliance requirements Have experience of managing large internal or external commercial vehicle fleets within workshop operations as well as service centre operations. This experience MUST be from within the commercial vehicle fleet industry. Be an engaging leader who is able to inspire and motivate your teams to deliver the best standard of service possible Be computer literate and able to work with various reports and management information on a range of company database systems The Business: A well-established award-winning commercial vehicle fleet organisation Have a strong track record of retaining their client base year after year after year Are experiencing an incredible sustained period of growth following considered and ongoing investment and are up-scaling their operation to ensure it is fit for present and future purpose Are truly committed to delivering the best level of service and are agile enough to change processes to do this Offers a great benefits package including a company car, bonus, agile working, company contributory pension scheme, competitive holidays and more. Interviews are to be held shortly, and suitable candidates will be contacted within 24 hours of application. This is a permanent position. To apply for the role, please send your CV and salary details to Expion Search & Selection using the 'Apply Now' button. If you would like to have a confidential discussion on the role, you can contact our Automotive Director, Francesca Loughrey Please note, we endeavour to make sure you will receive an email indicating if you have been successful or not within 1 to 2 weeks. Expion: Our Automotive recruitment brand is run by consultants with long-term experience of working solely within the commercial vehicle maintenance sector. We have well established relationships with many of the UK's largest and most well-respected employers in the field, placing director and senior level personnel as well as technical operations and engineering talent into their vacancies right across the UK.
An exciting opportunity has arisen as we expand our commercial operations following the challenges of Covid-19. Countryside Alliance has 50,000 paying members and over 100,000 supporters. Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important. The candidate will form an integral part of our new strategy. This role is responsible for growing membership revenue through acquisition and retention. You will work closely with all areas of the organisation to develop growth strategies and achieve set targets for the coming years. A proven track record in growing an organisation's subscription base along with along with a knowledge of digital systems is essential. This is a full time and permanent role. The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director. Responsibilities Full responsibility for meeting growth, retention and revenue targets. Liaising with Campaigns team to develop marketing strategies. Produce marketing campaigns to generate and acquire new Memberships and subscribers. Ensure Email marketing to members and subscribers meets Campaigns and Commercial needs. Manage third party membership services centre dealing with customer service and inbound member queries. Manage lapsed memberships engagement, reacting to feedback and targets. Manage and develop all membership communications to include new memberships, renewals and welcome packs. Review and continually develop current membership benefits programme and category structure. Work closely and holistically with all areas of the business to understand and continually develop current and future campaigns, member data, digital comms and marketing, financial targets, non-financial targets and react to trends. Conversion of non-member contacts to members. Development of "digital first" approach to revenue generation and communication. Build relationships with external digital partners to increase the organic reach of marketing activity. Liaise closely with marketing team to build social media presence and drive membership. Develop a High Net Worth (HNW) programme to encourage donations and legacies. Ability to demonstrate effective ROI and manage budgets. Personal attributes We are looking for an individual who is very target driven with proven success in a subscription-based revenue model from previous employment or projects. They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels. The ability to problem-solve, generate ideas that work and be productive under pressure is essential. We require experience in the following systems: MS Dynamics MS Office Digital marketing systems DotDigital or Mailchimp SEO Analytics including Google Analytics, Data Studio and Social analytics Performance Management All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI's. Equal Opportunities Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.
Oct 30, 2021
Full time
An exciting opportunity has arisen as we expand our commercial operations following the challenges of Covid-19. Countryside Alliance has 50,000 paying members and over 100,000 supporters. Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important. The candidate will form an integral part of our new strategy. This role is responsible for growing membership revenue through acquisition and retention. You will work closely with all areas of the organisation to develop growth strategies and achieve set targets for the coming years. A proven track record in growing an organisation's subscription base along with along with a knowledge of digital systems is essential. This is a full time and permanent role. The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director. Responsibilities Full responsibility for meeting growth, retention and revenue targets. Liaising with Campaigns team to develop marketing strategies. Produce marketing campaigns to generate and acquire new Memberships and subscribers. Ensure Email marketing to members and subscribers meets Campaigns and Commercial needs. Manage third party membership services centre dealing with customer service and inbound member queries. Manage lapsed memberships engagement, reacting to feedback and targets. Manage and develop all membership communications to include new memberships, renewals and welcome packs. Review and continually develop current membership benefits programme and category structure. Work closely and holistically with all areas of the business to understand and continually develop current and future campaigns, member data, digital comms and marketing, financial targets, non-financial targets and react to trends. Conversion of non-member contacts to members. Development of "digital first" approach to revenue generation and communication. Build relationships with external digital partners to increase the organic reach of marketing activity. Liaise closely with marketing team to build social media presence and drive membership. Develop a High Net Worth (HNW) programme to encourage donations and legacies. Ability to demonstrate effective ROI and manage budgets. Personal attributes We are looking for an individual who is very target driven with proven success in a subscription-based revenue model from previous employment or projects. They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels. The ability to problem-solve, generate ideas that work and be productive under pressure is essential. We require experience in the following systems: MS Dynamics MS Office Digital marketing systems DotDigital or Mailchimp SEO Analytics including Google Analytics, Data Studio and Social analytics Performance Management All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI's. Equal Opportunities Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.