Reports To: Finance & Operations Director Location: Cardiff - agile working from home or in the office with monthly face to face meetings in Cardiff as a minimum. Hours of Work: 28 hours per week Contract: Permanent subject to funding Deadline for applications: 22nd April 2024 Interview: 29th April 2024 Annual Leave: 25 days per annum pro rata Method of Pay: Salaries are paid directly into staff member's nominated bank account on the 15th of each month Pension: Children in Wales' employees are automatically enrolled to the Workplace Pension Scheme, but you may choose to opt out. Place of work: Children in Wales, 21 Windsor Place, Cardiff CF10 3BY - agile working from home or in our office Main purpose of role: To provide effective administrative support for the HR and Governance functions of the organisation in a confidential and sensitive manner. This will involve working within a small team providing support to the wider staff group and Trustee Board members. The post holder's organisational skills will contribute to the smooth running of the organisation's operations. Main duties and responsibilities Responsibility for updating staff records and drafting appropriate correspondence as well as dealing with staff queries on a range of issues. Contribute to recruitment processes and assisting with the review and development of onboarding materials. Assist in the scheduling of staff training and development initiatives. Assist with data collection and input into relevant systems. Assist with the planning and preparation for meetings related to the governance of Children in Wales, to include meetings with Trustees and the AGM. Deputise on occasion for the Administration Manager (Governance) to take draft minutes of meetings ensuring decisions and ownership of actions are accurately recorded. Assist the Administration Manager (Governance) to maintain accurate records relating to trustees and help with planning for annual trustee appointments and elections, ensuring all new trustees receive appropriate letters of appointment, induction, welcome packs and access to training as required. Assist with the review, development and implementation of Children in Wales policies and procedures which form part of our staff handbook. Support the Administration Manager to ensure Children in Wales complies with its legal and statutory responsibilities. Ensure sensitive data is handled in an appropriate manner, and maintaining the confidentiality of all HR data and Board/Committee papers This list is not exhaustive as there may be other duties and responsibilities, which Children in Wales may require the post-holder to perform from time to time in contributing to the delivery of its activities. Person Specification Key Requirements - Essential Education and Experience: Educated to A Level or above At least 1 year relevant experience working in an administrative role Abilities, skills and aptitudes Strong interpersonal and communication skills (written and verbal) Able to work effectively both independently and in a team, collaborating with colleagues and occasionally with external stakeholders. Able to organise work to meet deadlines and motivated by targets. Able to manage a complex and varied workload. Able to build effective relationships with a diverse group of people A positive and professional attitude even in challenging circumstances Accurate with a keen attention to detail Sound knowledge of MS Office and online meeting platforms Commitment to promoting equality and inclusion at work Commitment to sustainability, health and safety and professional development Key Requirements - Desirable Experience of a HR / Governance role Basic knowledge of Children's Rights Experience of producing thorough yet concise minutes of meetings Familiarity with Citrus HR software A basic understanding of employment law The ability to communicate in Welsh, or a commitment to learn Background Information Children in Wales - Plant yng Nghymru is the national representative membership organisation for individuals and organisations from all sectors who work with children, young people and families in Wales. Our membership is drawn from the public-, charitable/not-for-profit- and independent-sectors. Our work will be underpinned by a collaborative approach, which facilitates opportunities for our members, children and young people. We will work towards our vision in collaboration with our members by: Campaigning for the full adoption and implementation of the United Nations Convention on the Rights of the Child at every level of Welsh society. Challenging inequalities and promoting equity for all children and young people across Wales. Bringing together and amplifying a collective voice for transformational change at a policy level within Wales. Promoting and supporting the participation of children and young people within decision-making structures at all levels of government within Wales Providing a platform for the sharing of innovative practice across Wales. Advocating for the children's sector(s) on priority areas. Providing learning and development opportunities for the cross-sector children's professional workforce. Undertaking and disseminating research across our membership. Children in Wales carries out a number of activities in order to meet these aims. These include: Organising conferences and seminars Providing training Supporting and developing strong networks and forums Producing and disseminating information Representing and consulting with members Research Direct work with children and young people through our Young Wales project
Apr 18, 2024
Full time
Reports To: Finance & Operations Director Location: Cardiff - agile working from home or in the office with monthly face to face meetings in Cardiff as a minimum. Hours of Work: 28 hours per week Contract: Permanent subject to funding Deadline for applications: 22nd April 2024 Interview: 29th April 2024 Annual Leave: 25 days per annum pro rata Method of Pay: Salaries are paid directly into staff member's nominated bank account on the 15th of each month Pension: Children in Wales' employees are automatically enrolled to the Workplace Pension Scheme, but you may choose to opt out. Place of work: Children in Wales, 21 Windsor Place, Cardiff CF10 3BY - agile working from home or in our office Main purpose of role: To provide effective administrative support for the HR and Governance functions of the organisation in a confidential and sensitive manner. This will involve working within a small team providing support to the wider staff group and Trustee Board members. The post holder's organisational skills will contribute to the smooth running of the organisation's operations. Main duties and responsibilities Responsibility for updating staff records and drafting appropriate correspondence as well as dealing with staff queries on a range of issues. Contribute to recruitment processes and assisting with the review and development of onboarding materials. Assist in the scheduling of staff training and development initiatives. Assist with data collection and input into relevant systems. Assist with the planning and preparation for meetings related to the governance of Children in Wales, to include meetings with Trustees and the AGM. Deputise on occasion for the Administration Manager (Governance) to take draft minutes of meetings ensuring decisions and ownership of actions are accurately recorded. Assist the Administration Manager (Governance) to maintain accurate records relating to trustees and help with planning for annual trustee appointments and elections, ensuring all new trustees receive appropriate letters of appointment, induction, welcome packs and access to training as required. Assist with the review, development and implementation of Children in Wales policies and procedures which form part of our staff handbook. Support the Administration Manager to ensure Children in Wales complies with its legal and statutory responsibilities. Ensure sensitive data is handled in an appropriate manner, and maintaining the confidentiality of all HR data and Board/Committee papers This list is not exhaustive as there may be other duties and responsibilities, which Children in Wales may require the post-holder to perform from time to time in contributing to the delivery of its activities. Person Specification Key Requirements - Essential Education and Experience: Educated to A Level or above At least 1 year relevant experience working in an administrative role Abilities, skills and aptitudes Strong interpersonal and communication skills (written and verbal) Able to work effectively both independently and in a team, collaborating with colleagues and occasionally with external stakeholders. Able to organise work to meet deadlines and motivated by targets. Able to manage a complex and varied workload. Able to build effective relationships with a diverse group of people A positive and professional attitude even in challenging circumstances Accurate with a keen attention to detail Sound knowledge of MS Office and online meeting platforms Commitment to promoting equality and inclusion at work Commitment to sustainability, health and safety and professional development Key Requirements - Desirable Experience of a HR / Governance role Basic knowledge of Children's Rights Experience of producing thorough yet concise minutes of meetings Familiarity with Citrus HR software A basic understanding of employment law The ability to communicate in Welsh, or a commitment to learn Background Information Children in Wales - Plant yng Nghymru is the national representative membership organisation for individuals and organisations from all sectors who work with children, young people and families in Wales. Our membership is drawn from the public-, charitable/not-for-profit- and independent-sectors. Our work will be underpinned by a collaborative approach, which facilitates opportunities for our members, children and young people. We will work towards our vision in collaboration with our members by: Campaigning for the full adoption and implementation of the United Nations Convention on the Rights of the Child at every level of Welsh society. Challenging inequalities and promoting equity for all children and young people across Wales. Bringing together and amplifying a collective voice for transformational change at a policy level within Wales. Promoting and supporting the participation of children and young people within decision-making structures at all levels of government within Wales Providing a platform for the sharing of innovative practice across Wales. Advocating for the children's sector(s) on priority areas. Providing learning and development opportunities for the cross-sector children's professional workforce. Undertaking and disseminating research across our membership. Children in Wales carries out a number of activities in order to meet these aims. These include: Organising conferences and seminars Providing training Supporting and developing strong networks and forums Producing and disseminating information Representing and consulting with members Research Direct work with children and young people through our Young Wales project
Position: Sales Administrator Hours: Fulltime position 8:30-5 (30 mins lunch) Hybrid: 50/50 office and work from home split. Department: Sales Reporting to: Administration Manager Location: Bromsgrove Office Who They're Seeking: Our client is looking for dedicated individuals who deliver exceptional customer service. They seek individuals with excellent communication skills, both written and verbal, who are team players with a proactive approach to work. They are in search of candidates who exhibit: A passion for customer satisfaction, ensuring a consistently high level of service. Strong interpersonal skills to effectively communicate with both internal and external stakeholders. Team-oriented mindset, willing to support colleagues and contribute positively to the team's success. Proactive work ethic with the ability to prioritize tasks effectively. Commitment to accuracy and attention to detail. Adaptability and ability to thrive in a fast-paced environment. Role Overview: As a Sales Administrator, you'll be responsible for: Maintaining accurate customer job files, ensuring comprehensive records are maintained. Handling customer and colleague inquiries and assisting in issue resolution. Generating sales orders and assisting in work progress tracking. Managing supply-chain processes, including equipment ordering and delivery coordination. Keeping customers informed regarding lead times and order progress. Managing the holiday diary and assisting with invoice generation and dispute resolution. Handling general inquiries and providing administrative support as needed. Contributing to continuous improvement initiatives and challenging existing processes for enhanced efficiency. Ensuring compliance with company policies and procedures. Your Qualifications/Experience: Previous experience in sales administration. Proficiency in IT tools including Word, Excel, Outlook, and SAGE. Strong typing skills with a high level of accuracy. General administration background. If you're ready to embark on a rewarding career journey with ample opportunities for growth and development, apply now to become a part of our dynamic team. Join us in our mission to make a difference.
Apr 18, 2024
Full time
Position: Sales Administrator Hours: Fulltime position 8:30-5 (30 mins lunch) Hybrid: 50/50 office and work from home split. Department: Sales Reporting to: Administration Manager Location: Bromsgrove Office Who They're Seeking: Our client is looking for dedicated individuals who deliver exceptional customer service. They seek individuals with excellent communication skills, both written and verbal, who are team players with a proactive approach to work. They are in search of candidates who exhibit: A passion for customer satisfaction, ensuring a consistently high level of service. Strong interpersonal skills to effectively communicate with both internal and external stakeholders. Team-oriented mindset, willing to support colleagues and contribute positively to the team's success. Proactive work ethic with the ability to prioritize tasks effectively. Commitment to accuracy and attention to detail. Adaptability and ability to thrive in a fast-paced environment. Role Overview: As a Sales Administrator, you'll be responsible for: Maintaining accurate customer job files, ensuring comprehensive records are maintained. Handling customer and colleague inquiries and assisting in issue resolution. Generating sales orders and assisting in work progress tracking. Managing supply-chain processes, including equipment ordering and delivery coordination. Keeping customers informed regarding lead times and order progress. Managing the holiday diary and assisting with invoice generation and dispute resolution. Handling general inquiries and providing administrative support as needed. Contributing to continuous improvement initiatives and challenging existing processes for enhanced efficiency. Ensuring compliance with company policies and procedures. Your Qualifications/Experience: Previous experience in sales administration. Proficiency in IT tools including Word, Excel, Outlook, and SAGE. Strong typing skills with a high level of accuracy. General administration background. If you're ready to embark on a rewarding career journey with ample opportunities for growth and development, apply now to become a part of our dynamic team. Join us in our mission to make a difference.
This rewarding role will be hybrid working and will be mainly working from home, however as and when the business requires, you will need to attend our client's lovely office in Surrey. You will report to the Administration Team Leader Typing and proof-reading written reports and documents General duties such as handling incoming and outgoing calls, stationary orders, customer relations. Receiving and sending postal documents, Email and postal communication of legal documents Printing drawing information and scanning documents to the server. The role is predominantly customer services based providing essential support to the business and working within the technical administration team. The day-to-day tasks include. Typing and proof reading of written documents, email management, serving of legal documents printing drawings, document management via an electronic storage system and telephone communications with clients The role will require support to all business functions including the finance department although the role does not include any finance tasks. Hours: Monday - Friday 9.00am - 5.00pm Holiday entitlement-28 days per annum Plus Bank Holiday Apple Mac system across desktop and mobile devices utilising cloud technology. If your application is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
Apr 18, 2024
Full time
This rewarding role will be hybrid working and will be mainly working from home, however as and when the business requires, you will need to attend our client's lovely office in Surrey. You will report to the Administration Team Leader Typing and proof-reading written reports and documents General duties such as handling incoming and outgoing calls, stationary orders, customer relations. Receiving and sending postal documents, Email and postal communication of legal documents Printing drawing information and scanning documents to the server. The role is predominantly customer services based providing essential support to the business and working within the technical administration team. The day-to-day tasks include. Typing and proof reading of written documents, email management, serving of legal documents printing drawings, document management via an electronic storage system and telephone communications with clients The role will require support to all business functions including the finance department although the role does not include any finance tasks. Hours: Monday - Friday 9.00am - 5.00pm Holiday entitlement-28 days per annum Plus Bank Holiday Apple Mac system across desktop and mobile devices utilising cloud technology. If your application is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
Our client, a national commercial cleaning & facilities management company, has an exciting opportunity for an Assistant Key Account Manager to join their team! The Role Responsible to and closely supporting the Head of Key Accounts to ensure continued excellent customer service delivery. This is an exciting national role due to continued business growth. This role will require travel around the UK and occasional nights away from home. Responsibilities: Act as a point of escalation for the cleaning and management team by supporting with wellbeing meetings and acting as escalation point for HR issues. Supporting with TUPE consultations for mobilisations of new contracts. Build strong relationships with stakeholders and clients at various levels. Support the Head of Key Accounts by chairing or being part of fortnightly and monthly meetings with the operational teams. Support with operational challenges, working with the team on a daily basis on matters such as: recruitment, absenteeism, complaints, H&S, HR. This includes site visits, Teams calls and phone calls. Regular meetings with the finance team to ensure invoices are submitted correctly and support to resolve any challenges. Working with the operations team to ensure all contracts work within the set budgets and KPI's. Coordinating the operational management team, including regular meetings with all managers, ensuring all audits are completed on time and KPIs are met. Reports - creating monthly, quarterly and annual reports along with all their content. New proposals and restructures - solution new proposals and ensure they are fit for purpose. Benefits: iPhone, tablet and laptop Company car plus fuel card 20 days holiday (plus bank holidays) Nest pension, with 3% employer contribution Company Car
Apr 18, 2024
Full time
Our client, a national commercial cleaning & facilities management company, has an exciting opportunity for an Assistant Key Account Manager to join their team! The Role Responsible to and closely supporting the Head of Key Accounts to ensure continued excellent customer service delivery. This is an exciting national role due to continued business growth. This role will require travel around the UK and occasional nights away from home. Responsibilities: Act as a point of escalation for the cleaning and management team by supporting with wellbeing meetings and acting as escalation point for HR issues. Supporting with TUPE consultations for mobilisations of new contracts. Build strong relationships with stakeholders and clients at various levels. Support the Head of Key Accounts by chairing or being part of fortnightly and monthly meetings with the operational teams. Support with operational challenges, working with the team on a daily basis on matters such as: recruitment, absenteeism, complaints, H&S, HR. This includes site visits, Teams calls and phone calls. Regular meetings with the finance team to ensure invoices are submitted correctly and support to resolve any challenges. Working with the operations team to ensure all contracts work within the set budgets and KPI's. Coordinating the operational management team, including regular meetings with all managers, ensuring all audits are completed on time and KPIs are met. Reports - creating monthly, quarterly and annual reports along with all their content. New proposals and restructures - solution new proposals and ensure they are fit for purpose. Benefits: iPhone, tablet and laptop Company car plus fuel card 20 days holiday (plus bank holidays) Nest pension, with 3% employer contribution Company Car
Client-Side Assistant Centre Manager Cwmbran Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales. About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services. The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK. Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station. About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team. Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional. What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference! Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals. Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners. Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience. Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation. Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives. Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience. Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings. What you'll bring to the table: Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role. Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment. Analytical Skills: The ability to analyse data, identify problems, and develop solutions. Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management. Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided). Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures. Marketing Savvy: An understanding of marketing and business plans for shopping centres. Tech-Savvy: Proficiency in using common software like Word, Excel, and databases. Bonus points if you have: Experience in retail or property management. Excellent communication and interpersonal skills. A passion for customer service and exceeding expectations. The ability to work independently and manage multiple priorities. The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking. How to apply If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today! For further information, and a copy of the candidate information pack, please contact our retained advisor at Beach Baker Property Recruitment, Dinusha Mohottige on / . All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.
Apr 18, 2024
Full time
Client-Side Assistant Centre Manager Cwmbran Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales. About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services. The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK. Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station. About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team. Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional. What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference! Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals. Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners. Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience. Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation. Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives. Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience. Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings. What you'll bring to the table: Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role. Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment. Analytical Skills: The ability to analyse data, identify problems, and develop solutions. Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management. Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided). Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures. Marketing Savvy: An understanding of marketing and business plans for shopping centres. Tech-Savvy: Proficiency in using common software like Word, Excel, and databases. Bonus points if you have: Experience in retail or property management. Excellent communication and interpersonal skills. A passion for customer service and exceeding expectations. The ability to work independently and manage multiple priorities. The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking. How to apply If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today! For further information, and a copy of the candidate information pack, please contact our retained advisor at Beach Baker Property Recruitment, Dinusha Mohottige on / . All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.
Company Information Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in continence products for managing acute and chronic condition. The company also offers a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 500 people in the UK, China and India, Clinisupplies supplies its products to the NHS and delivers direct to patients' homes through Clinidirect, its dispensing appliance contractor. Clinisupplies is focused on developing products which are simple and discreet to use. Its product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CE, ISO, US FDA approved facilities. Role summary This role will be primarily responsible for the effective administration of day-to-day Trade Services related activities. This includes maintaining our various mailboxes, managing calls, updating trackers, running reports, supporting the process of company expenses to name a few things. This is a role with lots of variety, to help the team maintain its great level of customer service to internal and external customers. Key Responsibilities The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do Update invoicing and discrepancy trackers Coordinate with procurement department to map incoming stock to orders Manage various mailboxes, acknowledging and responding to various queries Send out weekly reports to customers Arrange uplifts and collections of stock from customers Manage price update administration with customers Maintain SharePoint files Manage daily sample reports Maintain customer database Support Finance Coordinator with processing of company expenses Managing team's post Annual leave cover for the team Experienced Required Excellent knowledge of Microsoft Office suite, in particular MS excel Excellent interpersonal skills Ability to communicate clearly and professionally, both verbally and in writing A proficient problem-solver with a friendly approach Highly organised in managing your workload, responding to deadlines and meeting tight time-frames Ability to work collaboratively as part of a team as well as under your own initiative Desirable: Previous experience of working in a customer services environment Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions. Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process. NO AGENCIES
Apr 18, 2024
Full time
Company Information Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in continence products for managing acute and chronic condition. The company also offers a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 500 people in the UK, China and India, Clinisupplies supplies its products to the NHS and delivers direct to patients' homes through Clinidirect, its dispensing appliance contractor. Clinisupplies is focused on developing products which are simple and discreet to use. Its product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CE, ISO, US FDA approved facilities. Role summary This role will be primarily responsible for the effective administration of day-to-day Trade Services related activities. This includes maintaining our various mailboxes, managing calls, updating trackers, running reports, supporting the process of company expenses to name a few things. This is a role with lots of variety, to help the team maintain its great level of customer service to internal and external customers. Key Responsibilities The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do Update invoicing and discrepancy trackers Coordinate with procurement department to map incoming stock to orders Manage various mailboxes, acknowledging and responding to various queries Send out weekly reports to customers Arrange uplifts and collections of stock from customers Manage price update administration with customers Maintain SharePoint files Manage daily sample reports Maintain customer database Support Finance Coordinator with processing of company expenses Managing team's post Annual leave cover for the team Experienced Required Excellent knowledge of Microsoft Office suite, in particular MS excel Excellent interpersonal skills Ability to communicate clearly and professionally, both verbally and in writing A proficient problem-solver with a friendly approach Highly organised in managing your workload, responding to deadlines and meeting tight time-frames Ability to work collaboratively as part of a team as well as under your own initiative Desirable: Previous experience of working in a customer services environment Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions. Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process. NO AGENCIES
About the role Working 38 hours Monday, Wednesday, Thursday, Friday, Saturday - (Tuesday's & Sunday's off) We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Apr 18, 2024
Full time
About the role Working 38 hours Monday, Wednesday, Thursday, Friday, Saturday - (Tuesday's & Sunday's off) We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Chiltern Recruitment Ltd
High Wycombe, Buckinghamshire
TEMPORARY ROLE - 3 MONTHS (hybrid) Our client, a local company in High Wycombe is looking for a strong project administrator to join them on a temporary basis for 3 months. This is working as part of the commercialisation team and you will be responsible for supporting the the Director with on-going projects. Assisting with projects which include: launching new products testing foods, checking quality, supplier management. Working with leadership team to assist with any project support requirements. You need to have good excel skills, this doesn't need to be advanced but be able to navigate your way around excel to a competent level HYBRID ROLE - 4 DAYS IN THE OFFICE, 1 DAY FROM HOME. £14.50 plus £1.75 holiday pay per week Although this is initially a 3 month contract, it may be extended.
Apr 18, 2024
Full time
TEMPORARY ROLE - 3 MONTHS (hybrid) Our client, a local company in High Wycombe is looking for a strong project administrator to join them on a temporary basis for 3 months. This is working as part of the commercialisation team and you will be responsible for supporting the the Director with on-going projects. Assisting with projects which include: launching new products testing foods, checking quality, supplier management. Working with leadership team to assist with any project support requirements. You need to have good excel skills, this doesn't need to be advanced but be able to navigate your way around excel to a competent level HYBRID ROLE - 4 DAYS IN THE OFFICE, 1 DAY FROM HOME. £14.50 plus £1.75 holiday pay per week Although this is initially a 3 month contract, it may be extended.
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Build Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 22.03.2024 We have a new opportunity for a Production Administrator to join our team within Vistry East Yorkshire, at our Leeds office. As our Production Administrator you will be responsible for providing administrative support and secretarial function to the Production Department. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority & Customers. Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines autonomously or as part of a team Willingness to learn and develop skills and knowledge Willingness to take park in meetings Desirable - BTEC diploma or certificate in administration More about the Production Administrator role Perform general secretarial/administrative duties for the Production Department Collate all the hourly paid timesheets and submit to payroll for processing. Maintain the Overtime Approval schedule Order Stationery for Site Raise orders in association with stationery purchases and booked training Maintain holiday chart and keep associated records Issue a list of outstanding KPI Items to the Production Managers / Simon, weekly Issue Home Demo/LC Dates Schedule to the Site Manager each Tuesday Maintain Personnel Schedule and issue monthly Update HR with personnel changes Create and amend spreadsheets and various forms as required Reception Cover Arrange / book appropriate training in accordance with the compliance schedule. Maintain associated schedules. Collate labour figures and issue to SHE monthly. Collate H&S inspections issue summary and issue weekly (Friday) Issue Health & Safety Alerts / Close Outs Issue Weekly SHE updates to Site Managers Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Build Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 22.03.2024 We have a new opportunity for a Production Administrator to join our team within Vistry East Yorkshire, at our Leeds office. As our Production Administrator you will be responsible for providing administrative support and secretarial function to the Production Department. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority & Customers. Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines autonomously or as part of a team Willingness to learn and develop skills and knowledge Willingness to take park in meetings Desirable - BTEC diploma or certificate in administration More about the Production Administrator role Perform general secretarial/administrative duties for the Production Department Collate all the hourly paid timesheets and submit to payroll for processing. Maintain the Overtime Approval schedule Order Stationery for Site Raise orders in association with stationery purchases and booked training Maintain holiday chart and keep associated records Issue a list of outstanding KPI Items to the Production Managers / Simon, weekly Issue Home Demo/LC Dates Schedule to the Site Manager each Tuesday Maintain Personnel Schedule and issue monthly Update HR with personnel changes Create and amend spreadsheets and various forms as required Reception Cover Arrange / book appropriate training in accordance with the compliance schedule. Maintain associated schedules. Collate labour figures and issue to SHE monthly. Collate H&S inspections issue summary and issue weekly (Friday) Issue Health & Safety Alerts / Close Outs Issue Weekly SHE updates to Site Managers Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
We're looking for an exceptional Java Software Developer to help us make a difference to our planet. As our Java Software Developer the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work click apply for full job details
Apr 18, 2024
Full time
We're looking for an exceptional Java Software Developer to help us make a difference to our planet. As our Java Software Developer the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work click apply for full job details
James Andrew Recruitment Solutions (JAR Solutions)
?We are currently supporting a leading education provider in Birmingham, who are recruiting for a Senior Executive Assistant to cover a 12 month parental leave, starting from the end of May. This is a full-time position (37.5 hours) with a salary band of £45,585-£61,198 and offers 1 day per week home working. The successful candidate will need to display excellent interpersonal and organisational skills and have experience of supporting senior members of staff and undertaking a broad range of work, from project delivery to event management. Duties will include (but are not limited to): Providing a comprehensive support service to the CEO, including diary and event management, meeting and minuting support and organising overseas travel Ensuring the effective and proactive management of mailboxes and a complex and challenging diary with a range of internal and high-profile external commitments, prioritising and planning the diary at least 12 months in advance Producing documents, presentations, and briefings in relation to the work undertaken by the senior team, including undertaking desk research and sourcing, interpreting, and appropriately responding to information from internal and external stakeholders Proactively preparing and collating high-quality meeting-related papers to ensure the effective sequencing of executive and non-executive committees, acting as an interface between senior colleagues Providing high-quality committee support including taking clear and concise minutes and ensuring that any action points are followed up in a timely manner Planning and arranging events, and organising high-profile visits by senior external stakeholders, working with a range of departments Experience required: Proven experience of working as a Personal/Executive Assistant at Board level in a complex organisation Substantial experience of engaging, and collaborating, with internal and external stakeholders Skills, knowledge and expertise required: Outstanding organisational and administrative skills The ability to complete tasks based on only broad direction and with minimum supervision Excellent interpersonal skills and the ability to inspire confidence and command authority with a range of colleagues and high-profile external contacts Outstanding written communication skills, including the ability to write on behalf of the senior team for different audiences and to required deadlines Ability to produce and analyse complex source material, information and data Rewards and Benefits: 40 days holiday (inclusive of bank holidays) Generous pension scheme Family friendly discounts and vouchers Private health and dental options Discounted gym memberships EAP Working hours : 37.5 hours per week Monday - Friday, 9am-5pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Apr 18, 2024
Full time
?We are currently supporting a leading education provider in Birmingham, who are recruiting for a Senior Executive Assistant to cover a 12 month parental leave, starting from the end of May. This is a full-time position (37.5 hours) with a salary band of £45,585-£61,198 and offers 1 day per week home working. The successful candidate will need to display excellent interpersonal and organisational skills and have experience of supporting senior members of staff and undertaking a broad range of work, from project delivery to event management. Duties will include (but are not limited to): Providing a comprehensive support service to the CEO, including diary and event management, meeting and minuting support and organising overseas travel Ensuring the effective and proactive management of mailboxes and a complex and challenging diary with a range of internal and high-profile external commitments, prioritising and planning the diary at least 12 months in advance Producing documents, presentations, and briefings in relation to the work undertaken by the senior team, including undertaking desk research and sourcing, interpreting, and appropriately responding to information from internal and external stakeholders Proactively preparing and collating high-quality meeting-related papers to ensure the effective sequencing of executive and non-executive committees, acting as an interface between senior colleagues Providing high-quality committee support including taking clear and concise minutes and ensuring that any action points are followed up in a timely manner Planning and arranging events, and organising high-profile visits by senior external stakeholders, working with a range of departments Experience required: Proven experience of working as a Personal/Executive Assistant at Board level in a complex organisation Substantial experience of engaging, and collaborating, with internal and external stakeholders Skills, knowledge and expertise required: Outstanding organisational and administrative skills The ability to complete tasks based on only broad direction and with minimum supervision Excellent interpersonal skills and the ability to inspire confidence and command authority with a range of colleagues and high-profile external contacts Outstanding written communication skills, including the ability to write on behalf of the senior team for different audiences and to required deadlines Ability to produce and analyse complex source material, information and data Rewards and Benefits: 40 days holiday (inclusive of bank holidays) Generous pension scheme Family friendly discounts and vouchers Private health and dental options Discounted gym memberships EAP Working hours : 37.5 hours per week Monday - Friday, 9am-5pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Central Home Counties, at our Cheshunt office in Broxbourne. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. As the Customer Service Coordinator you will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Touch Typing A calm and cheery personality Patience and calmness under pressure A sense of humour Good planning and organisations skills Problem solving and decision-making skills A polite, tactual, and assertive attitude Excellent communication skills Good team working skills Desirable - 5 GCSE's or equivalent including Maths & English Experience working for a residential house builder ideally within the customer facing environment. An understanding of building regulations and legal obligations. A good understanding of written English Grammar More about the Customer Service Coordinator role To address and respond to Customer issues in a prompt and organised way. To deliver an excellent customer service, understanding and empathy to our customers To liaise with internal departments and form excellent working relationships as part of the larger team. To communicate effectively and regularly with colleagues and management Issue instructions to Sub-contractors and follow up to ensure prompt resolution. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. Keep our database system up to date at all times. Carry out general administrative duties. Work directly with the office manager to ensure our KPI's are in line with company guidelines Learn and at all times adhere to the company Health and Safety requirements Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 18, 2024
Full time
We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Central Home Counties, at our Cheshunt office in Broxbourne. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. As the Customer Service Coordinator you will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Touch Typing A calm and cheery personality Patience and calmness under pressure A sense of humour Good planning and organisations skills Problem solving and decision-making skills A polite, tactual, and assertive attitude Excellent communication skills Good team working skills Desirable - 5 GCSE's or equivalent including Maths & English Experience working for a residential house builder ideally within the customer facing environment. An understanding of building regulations and legal obligations. A good understanding of written English Grammar More about the Customer Service Coordinator role To address and respond to Customer issues in a prompt and organised way. To deliver an excellent customer service, understanding and empathy to our customers To liaise with internal departments and form excellent working relationships as part of the larger team. To communicate effectively and regularly with colleagues and management Issue instructions to Sub-contractors and follow up to ensure prompt resolution. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. Keep our database system up to date at all times. Carry out general administrative duties. Work directly with the office manager to ensure our KPI's are in line with company guidelines Learn and at all times adhere to the company Health and Safety requirements Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
We're looking for an exceptional Senior Software Developer to help us make a difference to our planet. As our Senior Software Developer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work click apply for full job details
Apr 18, 2024
Full time
We're looking for an exceptional Senior Software Developer to help us make a difference to our planet. As our Senior Software Developer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work click apply for full job details
Are you a dynamic individual fluent in Italian and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton. As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis. Hours of Work: Full Time, Permanent Customer Service Representative (Italian speaking) Requirements: Be fluent in Italian verbally/written (essential). Have knowledge of export and commercial invoicing (essential). Strong attention to detail (essential). Possess the ability to problem solve and work under pressure. Have excellent customer service and communication skills. Be proficient in MS Office Suites (desired). Experience of EFACS/Sage or alternative ERP systems (desired). CXone/Hubspot knowledge (desired). Enjoy working as part of a well-established team. Customer Service Representative (Italian speaking) Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Ready to embark on a thrilling journey as a Customer Service Representative fluent in Italian? Don't hesitate apply now!
Apr 18, 2024
Full time
Are you a dynamic individual fluent in Italian and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton. As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis. Hours of Work: Full Time, Permanent Customer Service Representative (Italian speaking) Requirements: Be fluent in Italian verbally/written (essential). Have knowledge of export and commercial invoicing (essential). Strong attention to detail (essential). Possess the ability to problem solve and work under pressure. Have excellent customer service and communication skills. Be proficient in MS Office Suites (desired). Experience of EFACS/Sage or alternative ERP systems (desired). CXone/Hubspot knowledge (desired). Enjoy working as part of a well-established team. Customer Service Representative (Italian speaking) Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Ready to embark on a thrilling journey as a Customer Service Representative fluent in Italian? Don't hesitate apply now!
Are you an experienced PA looking to work in an international law firm on a 12 month contract? THE DETAILS Job Title: Legal PA (12 month FTC) Location: The City Salary: £40,000 - £43,000 Core Hours: 09:30 - 17:30 Perks: They offer a competitive benefits and wellbeing package for all employees, as well as an agile working policy with 2 days working from home. THE COMPANY This international law firm has been rapidly expanding over the last few years due to its focused strategy, strong leadership, and quality of people. With offices across Europe, the Middle East, Asia, Australia, and North America, they consistently deliver a high level of service across boarders. They provide an inclusive and collaborative environment to encourage development and progress for their employees. This is a great opportunity for an experienced PA to join a well respected law firm in a challenging and exciting role. THE ROLE To provide a high level of support to the Asset & Structured Finance group, in particular the maritime team. Diary management Meeting management Travel management Document work Coordinating business development and client liaison initiatives Preparing bills Opening and closing matters Filing, e filing and archiving Assisting with production and distribution of management accounts reports Create weekly financial presentations and monthly reports for the finance director. Processing invoices Supporting the directors and their wider team when needed THE IDEAL CANDIDATE At least 5 years' experience working as a Personal Assistant at a senior level. Advanced IT Skills; proficient in Outlook, Word, Excel and PowerPoint (including knowledge of pivot tables and graphs). Strong interpersonal and communication skills with excellent attention to detail and proofreading skills. Experience working in a professional services environment. Personal skills/attributes The ability to act with absolute discretion. Friendly and professional with a strong service ethic. A proactive self-starter with the ability to juggle multiple tasks and see them through to completion. Robust with the ability to cope with a demanding environment. A team player who is confident sharing information across a broader team. If you are interested in this role please contact me on or
Apr 18, 2024
Full time
Are you an experienced PA looking to work in an international law firm on a 12 month contract? THE DETAILS Job Title: Legal PA (12 month FTC) Location: The City Salary: £40,000 - £43,000 Core Hours: 09:30 - 17:30 Perks: They offer a competitive benefits and wellbeing package for all employees, as well as an agile working policy with 2 days working from home. THE COMPANY This international law firm has been rapidly expanding over the last few years due to its focused strategy, strong leadership, and quality of people. With offices across Europe, the Middle East, Asia, Australia, and North America, they consistently deliver a high level of service across boarders. They provide an inclusive and collaborative environment to encourage development and progress for their employees. This is a great opportunity for an experienced PA to join a well respected law firm in a challenging and exciting role. THE ROLE To provide a high level of support to the Asset & Structured Finance group, in particular the maritime team. Diary management Meeting management Travel management Document work Coordinating business development and client liaison initiatives Preparing bills Opening and closing matters Filing, e filing and archiving Assisting with production and distribution of management accounts reports Create weekly financial presentations and monthly reports for the finance director. Processing invoices Supporting the directors and their wider team when needed THE IDEAL CANDIDATE At least 5 years' experience working as a Personal Assistant at a senior level. Advanced IT Skills; proficient in Outlook, Word, Excel and PowerPoint (including knowledge of pivot tables and graphs). Strong interpersonal and communication skills with excellent attention to detail and proofreading skills. Experience working in a professional services environment. Personal skills/attributes The ability to act with absolute discretion. Friendly and professional with a strong service ethic. A proactive self-starter with the ability to juggle multiple tasks and see them through to completion. Robust with the ability to cope with a demanding environment. A team player who is confident sharing information across a broader team. If you are interested in this role please contact me on or
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a 7.5 Tonne Driver you will be delighting our customers at the very last part of their journey, which undoubtedly leaves that all important lasting impression. Your day to day can vary from high rises to bungalows, recliners to footstools - you'll be delivering it all and having a laugh with your colleagues along the way! The good news is, you don't have to have any experience- As long as you have a 7.5T licence, Digi tacho card and a valid CPC, we can give you all the training you need! About The Sofa Delivery Company At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands- DFS and Sofology. We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter. We're an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome! What you'll be doing Complete all deliveries into customers' homes in a safe and professional manner, without causing any damage to furniture or customers' property Communicate effectively with the customer prior to delivery to ensure that they know you're on your way to their address Ensure furniture is delivered to the room requested by the customer and that we do not leave them with any rubbish to dispose of Represent The Sofa Delivery Company values and those of our brand partners in everything that you do Work with your team and senior managers to provide feedback and continually improve the standards of service we offer Carry out daily inspections of allocated vehicle and equipment, informing the line manager of any defects/missing items immediately Comply with all driving laws as defined by the government and all company policies and procedures The role is for you if You've got great people and time management skills You enjoy spending time with customers, responding to their questions and needs You're comfortable installing furniture in customers' homes - wherever that may be You take pride in your work and prioritise safety - of yourself and those around you You like variety in your day and the occasional challenge You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in an environment where everyone is welcome and can have fun You want to work as part of a two person team You're happy to lift heavy furniture! You have a 7.5T Licence, Digi Tacho and CPC Card The Sofa Delivery Company Benefits A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers. Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest! 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell) Access to a wide range of perks, including amazing retailer and days out discounts We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life Free, on-site, physio sessions Company Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Enhanced maternity, paternity and adoption leave
Apr 18, 2024
Full time
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a 7.5 Tonne Driver you will be delighting our customers at the very last part of their journey, which undoubtedly leaves that all important lasting impression. Your day to day can vary from high rises to bungalows, recliners to footstools - you'll be delivering it all and having a laugh with your colleagues along the way! The good news is, you don't have to have any experience- As long as you have a 7.5T licence, Digi tacho card and a valid CPC, we can give you all the training you need! About The Sofa Delivery Company At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands- DFS and Sofology. We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter. We're an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome! What you'll be doing Complete all deliveries into customers' homes in a safe and professional manner, without causing any damage to furniture or customers' property Communicate effectively with the customer prior to delivery to ensure that they know you're on your way to their address Ensure furniture is delivered to the room requested by the customer and that we do not leave them with any rubbish to dispose of Represent The Sofa Delivery Company values and those of our brand partners in everything that you do Work with your team and senior managers to provide feedback and continually improve the standards of service we offer Carry out daily inspections of allocated vehicle and equipment, informing the line manager of any defects/missing items immediately Comply with all driving laws as defined by the government and all company policies and procedures The role is for you if You've got great people and time management skills You enjoy spending time with customers, responding to their questions and needs You're comfortable installing furniture in customers' homes - wherever that may be You take pride in your work and prioritise safety - of yourself and those around you You like variety in your day and the occasional challenge You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in an environment where everyone is welcome and can have fun You want to work as part of a two person team You're happy to lift heavy furniture! You have a 7.5T Licence, Digi Tacho and CPC Card The Sofa Delivery Company Benefits A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers. Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest! 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell) Access to a wide range of perks, including amazing retailer and days out discounts We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life Free, on-site, physio sessions Company Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Enhanced maternity, paternity and adoption leave
Mainframe Database Administrator x2 Lloyds Banking Group Location: Edinburgh or London Hybrid working: 2 days per week in the office and the rest from home Working Hours - Please note that this role will require you to be on call outside of normal working hours on a rota system. Salary & Benefits: £62,874 to £89,859 per annum (location AND experience dependent), plus on-call bonus, plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Where does the role sit in Lloyds? We're the Mainframe Services Teams! We're the team that looks after the customer data for the whole of Lloyds Banking Group. Our mission is to make this data available for the right purpose with the appropriate confidentiality and always ensuring a phenomenal engineering experience, performances, resilience, and integrity. The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using site reliability engineering (SRE) principles. What will you focus on in this role? As a Mainframe DBA you'll be one of the technical authorities for this area and act as SME for relevant systems. This is a hands-on role where you'll configure and maintain products and services according to Group standards and policies (and to agreed service levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG KPI's. Lead the Sign-off that solution/service is fit for Production environment as part of Gateway, working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide 24x7 support and provide support for projects and team workload as the need arises. Work effectively with the wider Mainframe teams in order to run the smooth transition of projects into live service. Provide consultancy skills to Application teams as required. What we're looking for in your application; We'd welcome applicants from diverse cultural and industry backgrounds and believe this is critical to success. This is a niche technical role, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV; Career background having already be an experienced Mainframe Db2 DBA. Experience of performance tuning and diagnosis. Expert Db2 knowledge on the Mainframe Strong delivery experience ideally operating in multifaceted IT environments or companies. Commercial and interpersonal awareness of how to work with 3rd Parties. About working for us; Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. If you're excited by the thought of becoming part of our Mainframe team, get in touch. We'd love to hear from you
Apr 18, 2024
Full time
Mainframe Database Administrator x2 Lloyds Banking Group Location: Edinburgh or London Hybrid working: 2 days per week in the office and the rest from home Working Hours - Please note that this role will require you to be on call outside of normal working hours on a rota system. Salary & Benefits: £62,874 to £89,859 per annum (location AND experience dependent), plus on-call bonus, plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Where does the role sit in Lloyds? We're the Mainframe Services Teams! We're the team that looks after the customer data for the whole of Lloyds Banking Group. Our mission is to make this data available for the right purpose with the appropriate confidentiality and always ensuring a phenomenal engineering experience, performances, resilience, and integrity. The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using site reliability engineering (SRE) principles. What will you focus on in this role? As a Mainframe DBA you'll be one of the technical authorities for this area and act as SME for relevant systems. This is a hands-on role where you'll configure and maintain products and services according to Group standards and policies (and to agreed service levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG KPI's. Lead the Sign-off that solution/service is fit for Production environment as part of Gateway, working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide 24x7 support and provide support for projects and team workload as the need arises. Work effectively with the wider Mainframe teams in order to run the smooth transition of projects into live service. Provide consultancy skills to Application teams as required. What we're looking for in your application; We'd welcome applicants from diverse cultural and industry backgrounds and believe this is critical to success. This is a niche technical role, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV; Career background having already be an experienced Mainframe Db2 DBA. Experience of performance tuning and diagnosis. Expert Db2 knowledge on the Mainframe Strong delivery experience ideally operating in multifaceted IT environments or companies. Commercial and interpersonal awareness of how to work with 3rd Parties. About working for us; Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. If you're excited by the thought of becoming part of our Mainframe team, get in touch. We'd love to hear from you
Data Security Engineer - Data Resilience Lloyds Banking Group London - hybrid working two days per week in the office & rest from home. Salary & Benefits: £78,849 to £96,371 per annum, plus annual personal bonus, 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays. About the Role As the Data Resilience Security Engineer, you'll focus on Data Security; assuring the group safeguards data and associated assets from vulnerabilities and threats that could lead to a compromise of the integrity and availability leading to customer harm. The role reports into the Data Resilience Technical Lead and requires ambitious individuals with a proactive, can-do attitude and solution-oriented approach to deliver at pace. Key Responsibilities: The primary security contact for data resilience queries. Provide input and direction on security assessments to identify gaps that could lead to IBS Impact Tolerance thresholds being breached. Develop security initiatives and guidance for Operational Resilience, Chief Security Office and change frameworks. Oversee the development of security controls and collaborate with platform teams and Chief Security Office to remediate security gaps. Perform horizon scanning and provide input to group policies and procedures. Support and grow team members in security domains of data resilience. Present data resilience security gaps to peers and senior collaborators What we're looking for; We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We'll need to see evidence of the following in your CV; Prior experience working at mid to senior level within a relevant role. Experience of security scanning and testing, including Qualys, Ethical Hacking, SAST & DAST Experience of vulnerability management (CVSS) Hands on experience of modern security architecture along with diagnostic and monitoring tooling. Proficient in Cryptographic key management and encryption deployments. Knowledge of ISO 27001/27002, NIST and/or CIS Experience of working with SIEM tooling (Splunk) or similar Knowledge of Endpoint Detection and Response tooling (SentinelOne) Knowledge of zero trust security for applications Good experience in Identity and Access Management Knowledge of Operating Systems (Windows, Linux, zOS, CentOS, Unix, Ubuntu and Solaris) Familiar with analytic platforms and databases such as MSSQL, Kafka, S3, etc Experience of ransomware attack techniques and mitigation strategies. Exposure to security concepts (MITRE, Kill-Chain) Experience of incident response (triage, classification, investigation, and escalation) Financial Services experience and exposure to some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Solid verbal and written communication skills to discuss and describe the target architecture with stakeholders. Its great if you have: Public cloud (AWS, GCP, Azure) experience Knowledge of Extract, Transform & Load (ETL), Disaster Recovery or back-up and restore domains. Prior experience working of supporting or remediating resilience issues on assets such as batch, messaging queues, third party data connections, data recovery & backup, data vaulting, data integrity. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. CISSP/CSSP/CISM or equivalent experience. Experience in Financial Services is a nice to have but not mandatory. About working for us. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more
Apr 18, 2024
Full time
Data Security Engineer - Data Resilience Lloyds Banking Group London - hybrid working two days per week in the office & rest from home. Salary & Benefits: £78,849 to £96,371 per annum, plus annual personal bonus, 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays. About the Role As the Data Resilience Security Engineer, you'll focus on Data Security; assuring the group safeguards data and associated assets from vulnerabilities and threats that could lead to a compromise of the integrity and availability leading to customer harm. The role reports into the Data Resilience Technical Lead and requires ambitious individuals with a proactive, can-do attitude and solution-oriented approach to deliver at pace. Key Responsibilities: The primary security contact for data resilience queries. Provide input and direction on security assessments to identify gaps that could lead to IBS Impact Tolerance thresholds being breached. Develop security initiatives and guidance for Operational Resilience, Chief Security Office and change frameworks. Oversee the development of security controls and collaborate with platform teams and Chief Security Office to remediate security gaps. Perform horizon scanning and provide input to group policies and procedures. Support and grow team members in security domains of data resilience. Present data resilience security gaps to peers and senior collaborators What we're looking for; We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We'll need to see evidence of the following in your CV; Prior experience working at mid to senior level within a relevant role. Experience of security scanning and testing, including Qualys, Ethical Hacking, SAST & DAST Experience of vulnerability management (CVSS) Hands on experience of modern security architecture along with diagnostic and monitoring tooling. Proficient in Cryptographic key management and encryption deployments. Knowledge of ISO 27001/27002, NIST and/or CIS Experience of working with SIEM tooling (Splunk) or similar Knowledge of Endpoint Detection and Response tooling (SentinelOne) Knowledge of zero trust security for applications Good experience in Identity and Access Management Knowledge of Operating Systems (Windows, Linux, zOS, CentOS, Unix, Ubuntu and Solaris) Familiar with analytic platforms and databases such as MSSQL, Kafka, S3, etc Experience of ransomware attack techniques and mitigation strategies. Exposure to security concepts (MITRE, Kill-Chain) Experience of incident response (triage, classification, investigation, and escalation) Financial Services experience and exposure to some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Solid verbal and written communication skills to discuss and describe the target architecture with stakeholders. Its great if you have: Public cloud (AWS, GCP, Azure) experience Knowledge of Extract, Transform & Load (ETL), Disaster Recovery or back-up and restore domains. Prior experience working of supporting or remediating resilience issues on assets such as batch, messaging queues, third party data connections, data recovery & backup, data vaulting, data integrity. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. CISSP/CSSP/CISM or equivalent experience. Experience in Financial Services is a nice to have but not mandatory. About working for us. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more
Middleware Technical Lead (Data Resilience) Lloyds Banking Group Bristol, Manchester or Edinburgh - hybrid working two days per week in the office & rest from home. Salary & Benefits: £80,206 to £94,360 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Background: Disruptions are inevitable and regulators expect Financial Institutions to take the necessary steps to protect data and recover from severe but plausible data loss or corruption events, such as a cyber-attack, to meet IBS impact tolerance thresholds. Data Resilience purpose is to proactively protect the integrity, availability, and security of our data to mitigate the risk of disruption to the Group's Important Business Services. The Data Resilience team have 3 main objectives to achieve this: Identify & define assets that are critical to the delivery of Important Business Services. Map the end-to-end data flow of critical assets from source to consumer of each Important Business Service Assess resilience maturity of critical assets to identify gaps that could impact the Group's ability to maintain service within ITOL. About the Role As the Data Resilience Middleware Technical Lead, you'll focus on mapping and assuring the Extract, Transform and Load (ETL), including transfer mechanisms, capabilities of each critical asset required to fulfil the Group's Important Business Services. This will safeguard our critical data and associated assets from vulnerabilities and threats that could lead to a compromise of the integrity and availability leading to customer harm. The role requires ambitious individuals with a proactive, can-do attitude and solution-oriented approach to deliver at pace. Key Responsibilities: Support platform, infrastructure and middleware teams to deliver resilient solutions for IBS critical assets Provide input and direction on middleware and ETL assessments to identify gaps that could lead to IBS Impact Tolerance thresholds being breached. Develop initiatives and guidance for Operational Resilience and change frameworks. Oversee the development of data movement controls and collaborate with platform teams and Group Chief Operating Office to remediate security gaps. Lead the definition of IBS critical batch to the workload scheduler critical path handler Ensure Data Resilience Information Asset Register (IAR) for middleware components are accurately maintained. Perform horizon scanning and provide input to group policies and procedures. Support and grow team members in ETL domains of data resilience. Present data resilience gaps to peers and senior collaborators What we're looking for; We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We'll need to see evidence of the following in your CV; Operating at a senior management / Senior Engineering level with experience in Infrastructure administration, Middleware & integration. Experience of event streaming and batch processing, including point-to-point data transfer Proficient in Cryptographic key management and encryption deployments. Knowledge of Operating Systems (Windows, Linux, zOS, CentOS, Unix, Ubuntu and Solaris) and network protocols Familiar with analytic platforms and databases such as MSSQL, Kafka, S3, etc Experience in data movement tooling (IBM MQ, IBM Connect:Direct, sFTP) Solid experience (desirable certification) in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. Its great if you have: Experience in Data Fabric and Data Mesh concepts Data replication and failover technologies Experience with Enterprise Data Hubs and/or Warehouses Prior experience working of supporting or remediating resilience issues on assets such as batch, messaging queues, third party data connections, data recovery & backup, data vaulting, data integrity. About working for us. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more
Apr 18, 2024
Full time
Middleware Technical Lead (Data Resilience) Lloyds Banking Group Bristol, Manchester or Edinburgh - hybrid working two days per week in the office & rest from home. Salary & Benefits: £80,206 to £94,360 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Background: Disruptions are inevitable and regulators expect Financial Institutions to take the necessary steps to protect data and recover from severe but plausible data loss or corruption events, such as a cyber-attack, to meet IBS impact tolerance thresholds. Data Resilience purpose is to proactively protect the integrity, availability, and security of our data to mitigate the risk of disruption to the Group's Important Business Services. The Data Resilience team have 3 main objectives to achieve this: Identify & define assets that are critical to the delivery of Important Business Services. Map the end-to-end data flow of critical assets from source to consumer of each Important Business Service Assess resilience maturity of critical assets to identify gaps that could impact the Group's ability to maintain service within ITOL. About the Role As the Data Resilience Middleware Technical Lead, you'll focus on mapping and assuring the Extract, Transform and Load (ETL), including transfer mechanisms, capabilities of each critical asset required to fulfil the Group's Important Business Services. This will safeguard our critical data and associated assets from vulnerabilities and threats that could lead to a compromise of the integrity and availability leading to customer harm. The role requires ambitious individuals with a proactive, can-do attitude and solution-oriented approach to deliver at pace. Key Responsibilities: Support platform, infrastructure and middleware teams to deliver resilient solutions for IBS critical assets Provide input and direction on middleware and ETL assessments to identify gaps that could lead to IBS Impact Tolerance thresholds being breached. Develop initiatives and guidance for Operational Resilience and change frameworks. Oversee the development of data movement controls and collaborate with platform teams and Group Chief Operating Office to remediate security gaps. Lead the definition of IBS critical batch to the workload scheduler critical path handler Ensure Data Resilience Information Asset Register (IAR) for middleware components are accurately maintained. Perform horizon scanning and provide input to group policies and procedures. Support and grow team members in ETL domains of data resilience. Present data resilience gaps to peers and senior collaborators What we're looking for; We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We'll need to see evidence of the following in your CV; Operating at a senior management / Senior Engineering level with experience in Infrastructure administration, Middleware & integration. Experience of event streaming and batch processing, including point-to-point data transfer Proficient in Cryptographic key management and encryption deployments. Knowledge of Operating Systems (Windows, Linux, zOS, CentOS, Unix, Ubuntu and Solaris) and network protocols Familiar with analytic platforms and databases such as MSSQL, Kafka, S3, etc Experience in data movement tooling (IBM MQ, IBM Connect:Direct, sFTP) Solid experience (desirable certification) in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience. Its great if you have: Experience in Data Fabric and Data Mesh concepts Data replication and failover technologies Experience with Enterprise Data Hubs and/or Warehouses Prior experience working of supporting or remediating resilience issues on assets such as batch, messaging queues, third party data connections, data recovery & backup, data vaulting, data integrity. About working for us. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more
Join our Team! Keoghs are seeking a Finance Assistant to join their busy Legal Cashier Team. If you have great admin experience and are looking for an exciting opportunity this role would be perfect for you. Job Purpose To work as part of team to ensure high volumes of file related disbursements are checked, posted and paid out following a process in an accurate and timely manner. Compensation package: Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities: Check all Counsel Disbursements received daily against the ledger - being accurate and ensuring no duplication Manage a shared mailbox and sort all emails into relevant folders to be dealt with - prioritising the urgent ones. All individual Client Requirements to be followed accordingly Deal with refunds/credits coming into the team efficiently Assist with Counsel and Expert payment runs on a rota basis Regularly check/post the HMCTS Court Fee Invoice on a rota basis Focus on Unpaid Disbursements when time allows to reduce these Actively looking at ways we can improve and develop our internal procedures Working with other team members and team leader to brainstorm areas within the team that can be improved or simplified. Working Hours: Monday-Friday 9am-5pm with 1 hour for lunch. This role is based in the Bolton office working 1 day in the office and 4 days from home. Essential Skills and Attributes: IT Skills including Outlook, Excel and Teams Team player Ability to work under pressure and good time management skills Ability to prioritise high volumes of work Good Attention to Detail Excellent Communication Skills Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connected We are Dynamic We are Innovative We succeed together
Apr 18, 2024
Full time
Join our Team! Keoghs are seeking a Finance Assistant to join their busy Legal Cashier Team. If you have great admin experience and are looking for an exciting opportunity this role would be perfect for you. Job Purpose To work as part of team to ensure high volumes of file related disbursements are checked, posted and paid out following a process in an accurate and timely manner. Compensation package: Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities: Check all Counsel Disbursements received daily against the ledger - being accurate and ensuring no duplication Manage a shared mailbox and sort all emails into relevant folders to be dealt with - prioritising the urgent ones. All individual Client Requirements to be followed accordingly Deal with refunds/credits coming into the team efficiently Assist with Counsel and Expert payment runs on a rota basis Regularly check/post the HMCTS Court Fee Invoice on a rota basis Focus on Unpaid Disbursements when time allows to reduce these Actively looking at ways we can improve and develop our internal procedures Working with other team members and team leader to brainstorm areas within the team that can be improved or simplified. Working Hours: Monday-Friday 9am-5pm with 1 hour for lunch. This role is based in the Bolton office working 1 day in the office and 4 days from home. Essential Skills and Attributes: IT Skills including Outlook, Excel and Teams Team player Ability to work under pressure and good time management skills Ability to prioritise high volumes of work Good Attention to Detail Excellent Communication Skills Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connected We are Dynamic We are Innovative We succeed together