Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Claims Technicians X 2 Location- 100% HOMEWORKING 24,000- 26,000 Are you looking to work a 100% from Home? where you are able to have a good work life balance and have flexibility with your working hours, the please read on! This leading Insurance Company handling claims management services are looking to recruit 2 X Claims Technicians/Handlers due to constant expansion and growth of the company You will provide exceptional customer experience to a portfolio of High Net Worth and Commercial subsidence claims. About the role You will be the first point of contact to the Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend and raising payments, produce client reports, letters, liaise with contractors and other external suppliers you will also handle complaints from customers and suppliers Previous Claims /Insurance experience is a key requirement along with having strong Administrative skills. You need to be: " Organised, diligent, and able to run tasks through to completion " Conscientious and hard working to achieve the required results, as well as being flexible and adaptable during times of high volumes " Excellent communication and negotiation skills " Experience of computer-based claims handling system " Ability to deal with demanding customers in a sympathetic but firm manner over the telephone. " Able to cope with a fast-changing working environment " A desire to embrace innovative working practices " Ideally educated to 'A' level/ degree standard Working for this client you will be given the opportunity to study further with regards Insurance Exams This is an excellent company to work for, the company will consider all candidates who have strong customer service/administrative experience with a keen interest in Insurance/Claims
Mar 29, 2024
Full time
Claims Technicians X 2 Location- 100% HOMEWORKING 24,000- 26,000 Are you looking to work a 100% from Home? where you are able to have a good work life balance and have flexibility with your working hours, the please read on! This leading Insurance Company handling claims management services are looking to recruit 2 X Claims Technicians/Handlers due to constant expansion and growth of the company You will provide exceptional customer experience to a portfolio of High Net Worth and Commercial subsidence claims. About the role You will be the first point of contact to the Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend and raising payments, produce client reports, letters, liaise with contractors and other external suppliers you will also handle complaints from customers and suppliers Previous Claims /Insurance experience is a key requirement along with having strong Administrative skills. You need to be: " Organised, diligent, and able to run tasks through to completion " Conscientious and hard working to achieve the required results, as well as being flexible and adaptable during times of high volumes " Excellent communication and negotiation skills " Experience of computer-based claims handling system " Ability to deal with demanding customers in a sympathetic but firm manner over the telephone. " Able to cope with a fast-changing working environment " A desire to embrace innovative working practices " Ideally educated to 'A' level/ degree standard Working for this client you will be given the opportunity to study further with regards Insurance Exams This is an excellent company to work for, the company will consider all candidates who have strong customer service/administrative experience with a keen interest in Insurance/Claims
Join our dynamic and collaborative Claims team as a Commercial Claims Handler! This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices We are on the lookout for skilled and seasoned experts responsible for handling Commercial Insurance Claims. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects. Responsibilities: You will be managing Motor Claims ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis As required, provide the broking department and clients with claims information and reports as required Ensure complexed claims are handled as per the group procedures Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Attend client meetings and present claims information when required Responsible to undertake any other duties as requested by management on an ad-hoc basis You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience: You will have robust Claims Handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or keen to undertake the qualification in the future Highly organised and have great time management You must have a positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail Excellent communication skills both verbally and written Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Mar 27, 2024
Full time
Join our dynamic and collaborative Claims team as a Commercial Claims Handler! This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices We are on the lookout for skilled and seasoned experts responsible for handling Commercial Insurance Claims. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects. Responsibilities: You will be managing Motor Claims ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis As required, provide the broking department and clients with claims information and reports as required Ensure complexed claims are handled as per the group procedures Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Attend client meetings and present claims information when required Responsible to undertake any other duties as requested by management on an ad-hoc basis You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience: You will have robust Claims Handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or keen to undertake the qualification in the future Highly organised and have great time management You must have a positive 'can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail Excellent communication skills both verbally and written Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Mar 27, 2024
Full time
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Liverpool with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Mar 27, 2024
Full time
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Liverpool with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Acorn insurance & Financial Services LTD
Sevenoaks, Kent
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Sevenoaks with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Mar 27, 2024
Full time
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role: Litigation Handler Location: Sevenoaks with hybrid working available Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £30231-35231 plus bonus potential What you will be doing: Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Maximise recovery potential and achievement through applying a tactical approach to the portfolio. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events On selected sites All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 27, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Acorn insurance & Financial Services LTD
Sevenoaks, Kent
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Litigation team as a Defendant Litigation Handler. Reporting to the Litigation Lead, you will be responsible for proactively managing a portfolio of litigated cases through to settlement. You will be the key link between Panel Lawyers and the business. Role: Defendant Litigation Handler Location: Sevenoaks with hybrid working available, along with the opportunity to work fully remote Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £28,000-£35,000 plus bonus potential What you will be doing: Triage incoming litigated cases, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Review incoming litigation to assess if the claim is attached to a particular strategy. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Mar 27, 2024
Full time
We are seeking a highly-motivated, persuasive professional with effective communication skills to join our successful and established Litigation team as a Defendant Litigation Handler. Reporting to the Litigation Lead, you will be responsible for proactively managing a portfolio of litigated cases through to settlement. You will be the key link between Panel Lawyers and the business. Role: Defendant Litigation Handler Location: Sevenoaks with hybrid working available, along with the opportunity to work fully remote Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary: £28,000-£35,000 plus bonus potential What you will be doing: Triage incoming litigated cases, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Key link between Panel Lawyers and the business. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Review incoming litigation to assess if the claim is attached to a particular strategy. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. Assist with Ad-hoc tasks as the business needs dictate. What we're looking for: Persuasive, strong and confident communicator with the ability to manage portfolios. Strong practical knowledge of the Civil Procedure Rules. Ability to use own initiative to explore all options to achieve the best outcome for the business. A motivated self-starter with the ability to work well independently and as part of a team. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Up to £45,000 + up to 10% Annual Bonus & Excellent Benefits Fantastic opportunity to work within and alongside a growing and established team Opportunity to handle Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber, Liability policies, from SME up to large corporate accounts Hybrid working with 2 days per week in our Stratford upon Avon office About the role Just over 80 people work with us here in Wholesale Broking and Outplacement Services and, it's fair to say, our remit is a varied and very important one. We work on an unusually wide range of insurance subject matter, from Complex Casualty to Financial Risk, Marine Hull to Animal Disease. We have seen year-on-year growth which has led to the need to recruit an additional handler to work in our Mid Corporate Team. We are a busy, friendly and service orientated department and we're looking for someone with a Commercial Insurance background to add experience to our knowledgeable Team. You'll be involved in the day-to-day liaison with our Agents and suppliers in the activities of obtaining quotes, inviting and renewing policies, as well as some claims administration. Supporting our agents is at the heart of what we do - ensuring that we provide the right cover and assistance for them to provide to their customers. With NFU Mutual renewal retentions sitting at 95%, we're clearly doing a lot right! And as well as supporting our NFU Mutual Agency network and Regional Sales teams in acquiring and retaining customers, we support Head Office Underwriting's strategic goals, and facilitate and provide the outplacement of large, complex, high risk Commercial and Specialty Risks for our Agency network through the Composite and London Insurance Markets. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook . About you As an experienced Commercial Account Handler, you will bring recent experience of working within broking or underwriting and a good knowledge of commercial insurance. You will hold excellent knowledge of commercial insurance products which could include Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and Liability. To join our team, you must also have: Excellent customer service and communication skills Have a keen eye for detail Be able to prioritise and work to tight deadlines Able to work as part of a team as well as being self-motivated Qualifications: Progress towards DIP desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect supportive culture and an attractive range of rewards and benefits including: Salaryup to £45k Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedInTop 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow,and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 16th April 2024.
Mar 25, 2024
Full time
Up to £45,000 + up to 10% Annual Bonus & Excellent Benefits Fantastic opportunity to work within and alongside a growing and established team Opportunity to handle Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber, Liability policies, from SME up to large corporate accounts Hybrid working with 2 days per week in our Stratford upon Avon office About the role Just over 80 people work with us here in Wholesale Broking and Outplacement Services and, it's fair to say, our remit is a varied and very important one. We work on an unusually wide range of insurance subject matter, from Complex Casualty to Financial Risk, Marine Hull to Animal Disease. We have seen year-on-year growth which has led to the need to recruit an additional handler to work in our Mid Corporate Team. We are a busy, friendly and service orientated department and we're looking for someone with a Commercial Insurance background to add experience to our knowledgeable Team. You'll be involved in the day-to-day liaison with our Agents and suppliers in the activities of obtaining quotes, inviting and renewing policies, as well as some claims administration. Supporting our agents is at the heart of what we do - ensuring that we provide the right cover and assistance for them to provide to their customers. With NFU Mutual renewal retentions sitting at 95%, we're clearly doing a lot right! And as well as supporting our NFU Mutual Agency network and Regional Sales teams in acquiring and retaining customers, we support Head Office Underwriting's strategic goals, and facilitate and provide the outplacement of large, complex, high risk Commercial and Specialty Risks for our Agency network through the Composite and London Insurance Markets. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook . About you As an experienced Commercial Account Handler, you will bring recent experience of working within broking or underwriting and a good knowledge of commercial insurance. You will hold excellent knowledge of commercial insurance products which could include Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and Liability. To join our team, you must also have: Excellent customer service and communication skills Have a keen eye for detail Be able to prioritise and work to tight deadlines Able to work as part of a team as well as being self-motivated Qualifications: Progress towards DIP desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect supportive culture and an attractive range of rewards and benefits including: Salaryup to £45k Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedInTop 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow,and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 16th April 2024.
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling and pick up referral opportunities. You'll become a trusted advisor, asking the right questions and continuously learning while on the job and also sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Alton office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions. To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GSCE Maths and English (or equivalent). Must be qualified to a minimum of Dip CII.
Mar 23, 2024
Full time
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling and pick up referral opportunities. You'll become a trusted advisor, asking the right questions and continuously learning while on the job and also sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Alton office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions. To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GSCE Maths and English (or equivalent). Must be qualified to a minimum of Dip CII.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 23, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 23, 2024
Full time
Commercial Direct Motor Claims Handler (Full Time, Permanent Position) Birmingham - (Hybrid) Let's make the most of your talent We are looking for proactive, experienced claims handlers to join our Birmingham location to be part of our team to play an important part in our Commercial customer claims journey. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing: You will be a dedicated handler, managing the first notification to settlement, making decisions, liability, litigation and credit hire. Our products include single van policies, using multiple means of communication such as phone, email, and text to ensure the customers damaged vehicle is dealt with to get customers back on the road and avoid any delays or changes so they can continue with their business. You will be responsible for the end-to-end handling of each claim, providing excellent customer service, to support to our customers at a time of need. As a Commercial Motor Claims Handler you will take ownership of managing your own dedicated client portfolio - which will consist primarily of C4B and VW brand claims. What we're looking for: Experience working in motor claims, with an understanding of insurance principles. Excellent customer service with good attention to detail, as bespoke handling agreements are crucial to us and our customers Willingness to learn and develop Ability to work with important stakeholders - both internally and externally Hours - W e offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays with a 35 hour contract. We also offer a hybrid working model, based in our office in Birmingham. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model. Aligned external investors. The trust and integrity born of friendship. Expertise. Independence. Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion: At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Mar 22, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model. Aligned external investors. The trust and integrity born of friendship. Expertise. Independence. Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion: At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
The Role The Group Insurance Senior Manager plays a critical role in identifying, assessing, and managing insurance risks within Unite Students, as well as ensuring comprehensive cover is in place across all lines of insurance, assisting with compliance with relevant regulations and internal policies. The role reports directly to the Finance, Risk and Assurance Director and is seen as a high-profile position with full responsibility for the relationship management with the Group s insurance brokers.The Finance, Risk & Assurance team provides services across the whole business, including Finance, HR, IT, Operations (including commercial), Property and Estates. The role is dynamic and the role holder is expected to use their skills in many diverse areas. The company s insurance team in particular needs to build trust and be a corporate advisory team; taking on a wide range of topics in many areas of the business. This is a wide-ranging role and it includes working with all internal stakeholders. What You ll Be Doing Relationship building with colleagues across Unite, including senior management and external stakeholders, is key to this role and you will have the experience, confidence and credibility to do this. The success of the team will depend on building trust and being a critical friend to the wider business, identifying areas of risk and opportunity, and then working with the teams to achieve risk reduction where possible and then obtain the required insurance cover as the ultimate risk mitigation. Fully manage the relationship with the Group s insurance broker, claims handlers and loss adjusters. What We re Looking for in You A driven and proactive individual, with a mindset to investigate and solve problems. You will have a professional and operational background within insurance, claims, renewals, ideally within property/hospitality/retail but this is not essential. You will be an effective communicator, capable of managing stakeholders and influencing staff at all levels. You will ideally possess or be working towards The Chartered insurance Institute s Advanced Diploma, but this is not essential. What You ll Get in Return An annual bonus so you can share in the company s success 25 days paid holiday Pension - based on how much you save, we ll contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
Mar 22, 2024
Full time
The Role The Group Insurance Senior Manager plays a critical role in identifying, assessing, and managing insurance risks within Unite Students, as well as ensuring comprehensive cover is in place across all lines of insurance, assisting with compliance with relevant regulations and internal policies. The role reports directly to the Finance, Risk and Assurance Director and is seen as a high-profile position with full responsibility for the relationship management with the Group s insurance brokers.The Finance, Risk & Assurance team provides services across the whole business, including Finance, HR, IT, Operations (including commercial), Property and Estates. The role is dynamic and the role holder is expected to use their skills in many diverse areas. The company s insurance team in particular needs to build trust and be a corporate advisory team; taking on a wide range of topics in many areas of the business. This is a wide-ranging role and it includes working with all internal stakeholders. What You ll Be Doing Relationship building with colleagues across Unite, including senior management and external stakeholders, is key to this role and you will have the experience, confidence and credibility to do this. The success of the team will depend on building trust and being a critical friend to the wider business, identifying areas of risk and opportunity, and then working with the teams to achieve risk reduction where possible and then obtain the required insurance cover as the ultimate risk mitigation. Fully manage the relationship with the Group s insurance broker, claims handlers and loss adjusters. What We re Looking for in You A driven and proactive individual, with a mindset to investigate and solve problems. You will have a professional and operational background within insurance, claims, renewals, ideally within property/hospitality/retail but this is not essential. You will be an effective communicator, capable of managing stakeholders and influencing staff at all levels. You will ideally possess or be working towards The Chartered insurance Institute s Advanced Diploma, but this is not essential. What You ll Get in Return An annual bonus so you can share in the company s success 25 days paid holiday Pension - based on how much you save, we ll contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
Job Title: Commercial Insurance Claims Handler Location: Lichfield Salary: Up to £35,000 per annum Are you a meticulous and customer-focused individual with a passion for navigating the complexities of commercial insurance claims? If so, we have a fantastic opportunity for you to join our friendly client as a Commercial Insurance Claims Handler click apply for full job details
Mar 22, 2024
Full time
Job Title: Commercial Insurance Claims Handler Location: Lichfield Salary: Up to £35,000 per annum Are you a meticulous and customer-focused individual with a passion for navigating the complexities of commercial insurance claims? If so, we have a fantastic opportunity for you to join our friendly client as a Commercial Insurance Claims Handler click apply for full job details