Credit Hire Claims Handler Opportunity to join a dynamic team committed to delivering exception customer service while preventing losses and identifying fraudulent activities in claims processing Support in making impactful decisions ensuring positive outcomes for NFU Mutual members This is a hybrid role with 80% homeworking and 20% in our Bristol office About the role We currently have an opportunity for a Credit Hire Claims Handler to join our team at NFU Mutual, you'll meticulously investigate and process claims while adhering to established policies, procedures, and regulatory requirements. With a focus on delivering exceptional customer service, you'll analyse each claim within designated authority limits, employing specific criteria to prevent losses and identify potential fraudulent activities. In this role, effective communication is paramount as you'll be liaising with agents, policyholders, and third parties to compile and record pertinent claim information. You'll be tasked with making informed decisions regarding policy coverage, liability, and claim quantum, ensuring alignment with prescribed guidelines and service level agreements to achieve favourable outcomes for NFU Mutual members. Additionally, you'll play a vital role in building and nurturing relationships with internal and external stakeholders, including underwriting teams, agencies, and third-party entities. Your ability to manage complaints and breaches in accordance with established protocols, along with your flexibility in undertaking short-term projects, contributes to the organization's commitment to delivering excellence in claims handling and customer service. We provide a comprehensive induction to the role and to make sure you get the most out of this, you will need to be able to commit to being in the office Full time for the first 6 months. Following your induction, you will receive ongoing training which will support your career progression and personal growth. Working hours: 35 hours per week, Monday - Friday with shifts between the hours of 8am and 6pm. About you You'll be an experienced Credit Hire Claims Handler with experience within a regulated environment or general insurance company and an understanding of GTA and or Non GTA principles and how to apply them. A strong team player with excellent customer service skills you'll also have; Ability to adapt to new systems and processes Strong negotiation skills and proven ability to engage with and build relationships with internal and external stakeholders Proven ability to meet challenging deadlines and department quality service and standards An awareness of insurance products and services Excellent organisational skills Proven empathetic approach to dealing with customers At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £26,000 depending on experience Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Apr 19, 2024
Full time
Credit Hire Claims Handler Opportunity to join a dynamic team committed to delivering exception customer service while preventing losses and identifying fraudulent activities in claims processing Support in making impactful decisions ensuring positive outcomes for NFU Mutual members This is a hybrid role with 80% homeworking and 20% in our Bristol office About the role We currently have an opportunity for a Credit Hire Claims Handler to join our team at NFU Mutual, you'll meticulously investigate and process claims while adhering to established policies, procedures, and regulatory requirements. With a focus on delivering exceptional customer service, you'll analyse each claim within designated authority limits, employing specific criteria to prevent losses and identify potential fraudulent activities. In this role, effective communication is paramount as you'll be liaising with agents, policyholders, and third parties to compile and record pertinent claim information. You'll be tasked with making informed decisions regarding policy coverage, liability, and claim quantum, ensuring alignment with prescribed guidelines and service level agreements to achieve favourable outcomes for NFU Mutual members. Additionally, you'll play a vital role in building and nurturing relationships with internal and external stakeholders, including underwriting teams, agencies, and third-party entities. Your ability to manage complaints and breaches in accordance with established protocols, along with your flexibility in undertaking short-term projects, contributes to the organization's commitment to delivering excellence in claims handling and customer service. We provide a comprehensive induction to the role and to make sure you get the most out of this, you will need to be able to commit to being in the office Full time for the first 6 months. Following your induction, you will receive ongoing training which will support your career progression and personal growth. Working hours: 35 hours per week, Monday - Friday with shifts between the hours of 8am and 6pm. About you You'll be an experienced Credit Hire Claims Handler with experience within a regulated environment or general insurance company and an understanding of GTA and or Non GTA principles and how to apply them. A strong team player with excellent customer service skills you'll also have; Ability to adapt to new systems and processes Strong negotiation skills and proven ability to engage with and build relationships with internal and external stakeholders Proven ability to meet challenging deadlines and department quality service and standards An awareness of insurance products and services Excellent organisational skills Proven empathetic approach to dealing with customers At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £26,000 depending on experience Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Job Title: Claims Handler Location : Sevenoaks Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Apr 19, 2024
Full time
Job Title: Claims Handler Location : Sevenoaks Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Job Advert Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm. Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey. What you'll do in this role Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model Accurately registering new claims in line with the circumstances of loss or damage Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage Discussing the claim outcome with customers effectively and in line with claims processes Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes. Investigating claims where required including assessing cause and extent of damages or loss Your qualifications and experience At least 12 months' experience in a senior claims handling role Familiarity with financial regulatory requirements related to insurance claims processing Demonstrate a keen eye for detail in evaluating claims and managing financial transactions Sound interpersonal, planning and analytical skills Confident in delivering briefing sessions and analysing data to support operational improvements Flexibility in communication, especially in challenging circumstances What's in it for you Competitive salary of £26,500 with opportunities for growth Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel. A furry friend perk - a subscription to for your beloved canine companion. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP Be part of delivering world-class service and shaping our claim's philosophy Work in an inclusive and collaborative environment In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers. Job Reference: UK02278
Apr 19, 2024
Full time
Job Advert Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm. Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey. What you'll do in this role Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model Accurately registering new claims in line with the circumstances of loss or damage Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage Discussing the claim outcome with customers effectively and in line with claims processes Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes. Investigating claims where required including assessing cause and extent of damages or loss Your qualifications and experience At least 12 months' experience in a senior claims handling role Familiarity with financial regulatory requirements related to insurance claims processing Demonstrate a keen eye for detail in evaluating claims and managing financial transactions Sound interpersonal, planning and analytical skills Confident in delivering briefing sessions and analysing data to support operational improvements Flexibility in communication, especially in challenging circumstances What's in it for you Competitive salary of £26,500 with opportunities for growth Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel. A furry friend perk - a subscription to for your beloved canine companion. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP Be part of delivering world-class service and shaping our claim's philosophy Work in an inclusive and collaborative environment In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers. Job Reference: UK02278
Kenect Professional
Burton-on-trent, Staffordshire
Motor Claims Handler Burton on Trent Up to 26,000 per annum (DOE) Monday to Friday between the hours of 08:00 - 18:00 (37.5 hours per week) Office based during the initial 4 week training period. After training the role will be hybrid with the requirement to be in the office 3 days per week between Mon-Fri Permanent Opportunity IMMEDIATE START AVAILABLE! The Company: Our client is located in modern offices based in Burton. They provide assistance and support when you need it most. With a modular approach to incident management, their fully integrated service is designed to remove complex processes and administrative burden providing first class customer service throughout, whilst ensuring that the overall cost of claims is controlled at all times. They are now looking for an enthusiastic and customer service driven individual to join their team within the Claims department. Benefits: Free onsite parking 28 days holiday allowance (including bank holidays) Your birthday off if on a weekday Death in service Company pension Internal training opportunities Career progression Job Overview: As a Motor Claims Handler you will be responsible for dealing with all aspects of motor claims. You will be required to negotiate settlements on all elements of third-party property damage claims, as well as dealing with all potential losses that arise on behalf of our clients who have suffered a loss as a result of an incident/accident. You will work closely with our clients in-house engineers and operations teams and will have a good eye for detail and any fraudulent indicators that need to be escalated and investigated. You will manage a case load of claims from new notification to completion, including a full liability and fraud assessment. You will utilise our clients claims system ensuring accurate notes are made and diary management is up to date. Job Responsibilities: Handling third party motor claims from claims notification through to claims settlement Carry out a full liability assessment on each claim Investigate all claims for possible fraud Investigate and monitor developments on all claims taking a pro-active approach Provide excellent customer service at all times to drivers and clients Ensure service level agreements are adhered to Requirements: Min 1 years' experience working within motor claims is essential. Flexible working attitude, be able to work independently at home or in the office Good time management Knowledge of GTA and liability case law Strong negotiation skills Knowledge of CPR (Civil Procedure Rules) and its protocols is desired Excellent telephone manner and communication skills Excellent skills in negotiation to manage quantum and liability disputes Excellent attention to detail, grammar, punctuation and spelling IT knowledge required in Excel, Outlook, and Word as a minimum. Proactive approach to work and will work on own initiative If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion. This role is being advertised by Kenect Professional, which is a trading name of Kenect Recruitment who are acting as an Employment Agency regarding this vacancy.
Apr 19, 2024
Full time
Motor Claims Handler Burton on Trent Up to 26,000 per annum (DOE) Monday to Friday between the hours of 08:00 - 18:00 (37.5 hours per week) Office based during the initial 4 week training period. After training the role will be hybrid with the requirement to be in the office 3 days per week between Mon-Fri Permanent Opportunity IMMEDIATE START AVAILABLE! The Company: Our client is located in modern offices based in Burton. They provide assistance and support when you need it most. With a modular approach to incident management, their fully integrated service is designed to remove complex processes and administrative burden providing first class customer service throughout, whilst ensuring that the overall cost of claims is controlled at all times. They are now looking for an enthusiastic and customer service driven individual to join their team within the Claims department. Benefits: Free onsite parking 28 days holiday allowance (including bank holidays) Your birthday off if on a weekday Death in service Company pension Internal training opportunities Career progression Job Overview: As a Motor Claims Handler you will be responsible for dealing with all aspects of motor claims. You will be required to negotiate settlements on all elements of third-party property damage claims, as well as dealing with all potential losses that arise on behalf of our clients who have suffered a loss as a result of an incident/accident. You will work closely with our clients in-house engineers and operations teams and will have a good eye for detail and any fraudulent indicators that need to be escalated and investigated. You will manage a case load of claims from new notification to completion, including a full liability and fraud assessment. You will utilise our clients claims system ensuring accurate notes are made and diary management is up to date. Job Responsibilities: Handling third party motor claims from claims notification through to claims settlement Carry out a full liability assessment on each claim Investigate all claims for possible fraud Investigate and monitor developments on all claims taking a pro-active approach Provide excellent customer service at all times to drivers and clients Ensure service level agreements are adhered to Requirements: Min 1 years' experience working within motor claims is essential. Flexible working attitude, be able to work independently at home or in the office Good time management Knowledge of GTA and liability case law Strong negotiation skills Knowledge of CPR (Civil Procedure Rules) and its protocols is desired Excellent telephone manner and communication skills Excellent skills in negotiation to manage quantum and liability disputes Excellent attention to detail, grammar, punctuation and spelling IT knowledge required in Excel, Outlook, and Word as a minimum. Proactive approach to work and will work on own initiative If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion. This role is being advertised by Kenect Professional, which is a trading name of Kenect Recruitment who are acting as an Employment Agency regarding this vacancy.
Motor Claims Handler Monday-Friday (35 hours per week, hybrid after training) Bolton Up to £28,000 DOE plus bonus MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Third Party Motor Claims Handlers to help us shape and drive our Third Party Intervention Claims. You ll be handling your own claims files whilst acting upon opportunities for Intervention. Third Party Motor Claims Handler responsibilities: You ll be responsible for a portfolio of Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it s important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Motor Claims Handler: Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any setting. Negotiation and objection handling skills. You ll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you ll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Motor Claims Handler benefits: Competitive annual salary Hybrid working after training Annual company & performance-based bonus Enhanced pension contribution Life Assurance up to 10x 33 days holiday 12 weeks training at the beginning plus ongoing support & training Opportunity to buy up to 5 extra days leave or sell up to 3 days leave Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity.
Apr 19, 2024
Full time
Motor Claims Handler Monday-Friday (35 hours per week, hybrid after training) Bolton Up to £28,000 DOE plus bonus MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Third Party Motor Claims Handlers to help us shape and drive our Third Party Intervention Claims. You ll be handling your own claims files whilst acting upon opportunities for Intervention. Third Party Motor Claims Handler responsibilities: You ll be responsible for a portfolio of Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it s important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Motor Claims Handler: Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any setting. Negotiation and objection handling skills. You ll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you ll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Motor Claims Handler benefits: Competitive annual salary Hybrid working after training Annual company & performance-based bonus Enhanced pension contribution Life Assurance up to 10x 33 days holiday 12 weeks training at the beginning plus ongoing support & training Opportunity to buy up to 5 extra days leave or sell up to 3 days leave Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity.
Motor Claims Handler A fast-growing multi-sector insurance business in Cardiff is hiring for a Claims Handler to join it's Cardiff based team working on a hybrid basis, as a Claims Handler you will be responsible for reviewing customer data, documents, compliance admin and contracts. An exciting opportunity awaits for a skilled Claims Handler to join the team and make a direct impact on customer experience within Claims. What you'll bring to the team? Experience within a motor insurance claims environment (preferred but not mandatory) Exceptional communication skills with the ability to foster relationships with customers, third parties, and suppliers Proficiency in interpreting data to identify actionable trends Self-motivated and adept at collaborating within a team framework What you'll be doing? Evaluate indemnity, liability, and quantum for motor insurance claims Identify and refer potential fraud indicators Proactively manage caseloads Negotiate claim settlements Deliver exceptional service to our customers Adhere to the business's compliance procedures and mitigate risks to ensure regulatory and legislative compliance Contribute actively to process enhancements within the claims domain Support the Claims Team Leader in day-to-day departmental activities Maintain high standards of quality, service, and productivity aligned with company expectations And this is what you'll get in return? A salary of 23,000 - 26,000 33 Days Annual Leave (25 Days + 8 Bank Holidays) Hybrid Working 2 Days in and 3 days at home Amazing training and development opportunities supported A fantastic, dynamic, and supportive team and environment to work in every day. Opportunities for progression Annual Salary Reviews You need the ability to pass a credit and DBS check - this is essential, please speak to us with any queries regarding this requirement Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities
Apr 17, 2024
Full time
Motor Claims Handler A fast-growing multi-sector insurance business in Cardiff is hiring for a Claims Handler to join it's Cardiff based team working on a hybrid basis, as a Claims Handler you will be responsible for reviewing customer data, documents, compliance admin and contracts. An exciting opportunity awaits for a skilled Claims Handler to join the team and make a direct impact on customer experience within Claims. What you'll bring to the team? Experience within a motor insurance claims environment (preferred but not mandatory) Exceptional communication skills with the ability to foster relationships with customers, third parties, and suppliers Proficiency in interpreting data to identify actionable trends Self-motivated and adept at collaborating within a team framework What you'll be doing? Evaluate indemnity, liability, and quantum for motor insurance claims Identify and refer potential fraud indicators Proactively manage caseloads Negotiate claim settlements Deliver exceptional service to our customers Adhere to the business's compliance procedures and mitigate risks to ensure regulatory and legislative compliance Contribute actively to process enhancements within the claims domain Support the Claims Team Leader in day-to-day departmental activities Maintain high standards of quality, service, and productivity aligned with company expectations And this is what you'll get in return? A salary of 23,000 - 26,000 33 Days Annual Leave (25 Days + 8 Bank Holidays) Hybrid Working 2 Days in and 3 days at home Amazing training and development opportunities supported A fantastic, dynamic, and supportive team and environment to work in every day. Opportunities for progression Annual Salary Reviews You need the ability to pass a credit and DBS check - this is essential, please speak to us with any queries regarding this requirement Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities
FNOL Motor Claims Handler Salary from £21,800 Monday - Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Benefits: Casual dress Company events Company pension Employee discount Free parking Life insurance Paid volunteer time Experience: Claims Processing: 1 year (preferred) Please click APPLY if you would be interested in finding out more!
Apr 16, 2024
Full time
FNOL Motor Claims Handler Salary from £21,800 Monday - Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Benefits: Casual dress Company events Company pension Employee discount Free parking Life insurance Paid volunteer time Experience: Claims Processing: 1 year (preferred) Please click APPLY if you would be interested in finding out more!
Hybrid working. Do you have defendant litigation experience, preferably from an insurer or a defendant litigation from a solicitor background too. Strong CH and/or PI experience also. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Insurer as a Litigation Handler within RTA/Motor claims. You will be responsible for proactively managing a portfolio of cases suitable for litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Apr 15, 2024
Full time
Hybrid working. Do you have defendant litigation experience, preferably from an insurer or a defendant litigation from a solicitor background too. Strong CH and/or PI experience also. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Insurer as a Litigation Handler within RTA/Motor claims. You will be responsible for proactively managing a portfolio of cases suitable for litigation through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Motor Claims Handler Salary from £21,800 Monday - Friday, 9am - 5pm Bolton We're currently working with a leading insurance company, they love supporting development and offer excellent opportunities for growth. They're currently on the lookout for Motor Claims Handlers who have experience in FNOL. If you're experienced in Motor Claims Handling and love providing world class customer experiences then this could be the role for you! Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Please click APPLY if you would be interested in finding out more!
Apr 08, 2024
Full time
Motor Claims Handler Salary from £21,800 Monday - Friday, 9am - 5pm Bolton We're currently working with a leading insurance company, they love supporting development and offer excellent opportunities for growth. They're currently on the lookout for Motor Claims Handlers who have experience in FNOL. If you're experienced in Motor Claims Handling and love providing world class customer experiences then this could be the role for you! Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Please click APPLY if you would be interested in finding out more!
Claims Manager (Household) - National Salary - Up to £49,700 - London Salary - Up to £68,150 This is the perfect role for a claims handler who has extensive experience in handling complex, high profile and large household claims to take up a Claims Manager role within Technical Claims. A bit about the job: You'll be responsible for the management of a large household claims portfolio, dealing with our most complex and high value household claims (in excess of £1m). In addition, you will contribute to the quality assurance of claims being handled within the unit. You'll assist with the embedding of our claims philosophy, standards and best practice with a focus on the delivery of financial results within the team. You'll make recommendations for process improvements and undertake relationship management with key stakeholders. You'll enhance the ability of the team to perform through quality audits and regular coaching and feedback and by the identification of training needs. Skills and experience we're looking for: In-depth experience in handling complex, high profile, and large household claims (in excess of £1m) Experience in quality assurance Knowledge of fraud, FOS outcomes and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction. Act as a credible representative for Aviva in official claims matters. Development of claims handling capability in respect of own business unit or discipline. What you'll get for this role: National Salary - Up to £49,700 - London Salary - Up to £68,150 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on or send an email to .
Sep 24, 2022
Full time
Claims Manager (Household) - National Salary - Up to £49,700 - London Salary - Up to £68,150 This is the perfect role for a claims handler who has extensive experience in handling complex, high profile and large household claims to take up a Claims Manager role within Technical Claims. A bit about the job: You'll be responsible for the management of a large household claims portfolio, dealing with our most complex and high value household claims (in excess of £1m). In addition, you will contribute to the quality assurance of claims being handled within the unit. You'll assist with the embedding of our claims philosophy, standards and best practice with a focus on the delivery of financial results within the team. You'll make recommendations for process improvements and undertake relationship management with key stakeholders. You'll enhance the ability of the team to perform through quality audits and regular coaching and feedback and by the identification of training needs. Skills and experience we're looking for: In-depth experience in handling complex, high profile, and large household claims (in excess of £1m) Experience in quality assurance Knowledge of fraud, FOS outcomes and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction. Act as a credible representative for Aviva in official claims matters. Development of claims handling capability in respect of own business unit or discipline. What you'll get for this role: National Salary - Up to £49,700 - London Salary - Up to £68,150 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on or send an email to .
Case Handler Location - Chester Pay Rate - £14.00 per hour Hours - Monday to Friday between 8am and 6pm In Customer Services we strive to put our customers at the heart of everything we do. Our purpose is to provide an exceptional service to our customers. We listen, understand, and take ownership, putting things right when they go wrong and stopping them from happening again. Our colleagues, based right across the UK and in 4 offshore locations, are on hand to help our customers at a time, place and way that suits them 24/7. In Customer Services, we're made of four key areas across: Customer Contact are the first port of call for the Group's Retail telephony and messaging customers, across Banking, Fraud & Disputes and Complaints Customer Service Operations support customers by ensuring the processing and administration of new mortgage and banking applications runs efficiently Customer Resolutions ensure we achieve the right outcomes for our customers through rectifications and external engagement Our Centres of Excellence are non-customer facing teams who support our customer facing areas, focusing on our strategic direction, risk & control and planning With 11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build a diverse, highly skilled workforce that's agile in its ways of working. Using smart insight-driven technology to understand and take ownership for our customers, whenever and however they need us. PPI is part of Customer Resolutions which brings together two businesses (Rectifications and PPI) who collectively focus on delivering fair customer outcomes, with our great people at the heart of that. Handling Data Requests from Claims Management Companies and preparing customer complaints for litigation are some of the key work areas you could be involved in. There will be a lot of collaborating with other areas to get the job done in the best way possible. You'll regularly demonstrate your strengths in both written and verbal communication and you'll have a passion for doing the right thing for the customer. What are the activities you'll be involved in? collating and selecting appropriate information and data required to be able to carry out your role communicating easily with all stakeholders that you need to help you to meet your objectives contacting sources to convey requests, provide instructions or obtain information carrying out a range of prescribed customer service activities and handle non-standard or more complex cases and enquiries using existing procedures, referring to your Line Manager when support is needed working within current standard compliance processes, systems and procedures, and reporting simple non-compliance issues using the full functionality of our systems and standard office software as required to prepare relevant outputs supporting the development of your personal capabilities by pursuing existing formal and informal training opportunities ability to multi-skill across a variety of tasks in order to meet customer demand Our ideal PPI colleague will be able to demonstrate the following skills and experience: PPI Knowledge - having a background in PPI or Data Subject Requests would be helpful so that you know how to best help our customers and colleagues Computer Savvy - the ability and skill to understand and effectively use standard office equipment and standard software packages to support business processes. For example; you are proficient with the use of Microsoft Excel, Powerpoint etc., and can design spreadsheets that streamline the collection of information Data Collection and Analysis - The ability and skills to determine and analyse trends from data that is collected to assist in compiling reports that will help in decision making, for example; be able to look at reports and understand what it's telling you so that you can make recommendations to the senior team about improvements that could be made. Communicates Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, for example; take ownership and be passionate about working with others to develop a clear message that multiple colleagues understand and act on. Understand and appreciate that the way in which your message is received is paramount Action Oriented - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, for example; be passionate about delivering a high profile, urgent piece of work in a really short timescale. Another example is by dealing with something that happens unexpectedly that needs doing immediately while motivating those around you Collaborates - Build partnerships and work collaboratively with others to meet shared objectives, for example; take the initiative to build and promote openness and honesty with your key partners so that the relationships are mutually beneficial If you're interested in finding out more about this position, please apply and we will be in touch. You will be required to successfully pass a Credit Check and DBS Check for this position.
Feb 27, 2022
Seasonal
Case Handler Location - Chester Pay Rate - £14.00 per hour Hours - Monday to Friday between 8am and 6pm In Customer Services we strive to put our customers at the heart of everything we do. Our purpose is to provide an exceptional service to our customers. We listen, understand, and take ownership, putting things right when they go wrong and stopping them from happening again. Our colleagues, based right across the UK and in 4 offshore locations, are on hand to help our customers at a time, place and way that suits them 24/7. In Customer Services, we're made of four key areas across: Customer Contact are the first port of call for the Group's Retail telephony and messaging customers, across Banking, Fraud & Disputes and Complaints Customer Service Operations support customers by ensuring the processing and administration of new mortgage and banking applications runs efficiently Customer Resolutions ensure we achieve the right outcomes for our customers through rectifications and external engagement Our Centres of Excellence are non-customer facing teams who support our customer facing areas, focusing on our strategic direction, risk & control and planning With 11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build a diverse, highly skilled workforce that's agile in its ways of working. Using smart insight-driven technology to understand and take ownership for our customers, whenever and however they need us. PPI is part of Customer Resolutions which brings together two businesses (Rectifications and PPI) who collectively focus on delivering fair customer outcomes, with our great people at the heart of that. Handling Data Requests from Claims Management Companies and preparing customer complaints for litigation are some of the key work areas you could be involved in. There will be a lot of collaborating with other areas to get the job done in the best way possible. You'll regularly demonstrate your strengths in both written and verbal communication and you'll have a passion for doing the right thing for the customer. What are the activities you'll be involved in? collating and selecting appropriate information and data required to be able to carry out your role communicating easily with all stakeholders that you need to help you to meet your objectives contacting sources to convey requests, provide instructions or obtain information carrying out a range of prescribed customer service activities and handle non-standard or more complex cases and enquiries using existing procedures, referring to your Line Manager when support is needed working within current standard compliance processes, systems and procedures, and reporting simple non-compliance issues using the full functionality of our systems and standard office software as required to prepare relevant outputs supporting the development of your personal capabilities by pursuing existing formal and informal training opportunities ability to multi-skill across a variety of tasks in order to meet customer demand Our ideal PPI colleague will be able to demonstrate the following skills and experience: PPI Knowledge - having a background in PPI or Data Subject Requests would be helpful so that you know how to best help our customers and colleagues Computer Savvy - the ability and skill to understand and effectively use standard office equipment and standard software packages to support business processes. For example; you are proficient with the use of Microsoft Excel, Powerpoint etc., and can design spreadsheets that streamline the collection of information Data Collection and Analysis - The ability and skills to determine and analyse trends from data that is collected to assist in compiling reports that will help in decision making, for example; be able to look at reports and understand what it's telling you so that you can make recommendations to the senior team about improvements that could be made. Communicates Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, for example; take ownership and be passionate about working with others to develop a clear message that multiple colleagues understand and act on. Understand and appreciate that the way in which your message is received is paramount Action Oriented - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, for example; be passionate about delivering a high profile, urgent piece of work in a really short timescale. Another example is by dealing with something that happens unexpectedly that needs doing immediately while motivating those around you Collaborates - Build partnerships and work collaboratively with others to meet shared objectives, for example; take the initiative to build and promote openness and honesty with your key partners so that the relationships are mutually beneficial If you're interested in finding out more about this position, please apply and we will be in touch. You will be required to successfully pass a Credit Check and DBS Check for this position.
Claims Handler Yolk Recruitment are working closely with an independent Car Insurance company based in Cardiff, to find a friendly and driven Claims Handler to join their Claims team. They work hard to create an open culture where everyone is encouraged to make suggestions and recommendations about improvements, and they are dedicated to supporting staff and providing honest and constructive feedback alongside acknowledging a 'job well done'. What you'll be doing? This is an excellent opportunity for a Claims Handler join a personable and supportive insurance company based in the city centre of Cardiff. You will work within a team of Claims Handlers and deal directly with both first and third parties to resolve their claims, as well as liaising with other teams within the business. You will also: Assess indemnity, liability and quantum on motor claims Negotiate settlements of claims Assist in persuading claimants to accept the offer to intervene and deal with claims Ensure that all procedures and systems are followed to ensure compliance with all regulatory and legislative requirements Keep an eye out for any potential fraud using knowledge and tools available Ensure excellent customer service to all customers and claims suppliers Regularly provide input and feedback on processes and systems within the team to support improvements What you'll bring to the team? As a driven Claims Handler, you will be experienced working within a motor claims environment and passionate about providing excellent customer service. You will also be: Organised, and able to manage own workload and multitask Able to interpret data and identify trends from this Empathetic and understanding about emotions and situations. Excellent at communicating with people on all levels, with exemplary IT skills And this is what you'll get in return? By being a Claims Handler, you will receive: A highly competitive salary, with fantastic incentives 25 Days Holiday + Bank Holidays Amazing training and development opportunities A fantastic, dynamic and supportive team and environment to work in every day. Flexible working opportunities Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell . Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'
Feb 23, 2022
Full time
Claims Handler Yolk Recruitment are working closely with an independent Car Insurance company based in Cardiff, to find a friendly and driven Claims Handler to join their Claims team. They work hard to create an open culture where everyone is encouraged to make suggestions and recommendations about improvements, and they are dedicated to supporting staff and providing honest and constructive feedback alongside acknowledging a 'job well done'. What you'll be doing? This is an excellent opportunity for a Claims Handler join a personable and supportive insurance company based in the city centre of Cardiff. You will work within a team of Claims Handlers and deal directly with both first and third parties to resolve their claims, as well as liaising with other teams within the business. You will also: Assess indemnity, liability and quantum on motor claims Negotiate settlements of claims Assist in persuading claimants to accept the offer to intervene and deal with claims Ensure that all procedures and systems are followed to ensure compliance with all regulatory and legislative requirements Keep an eye out for any potential fraud using knowledge and tools available Ensure excellent customer service to all customers and claims suppliers Regularly provide input and feedback on processes and systems within the team to support improvements What you'll bring to the team? As a driven Claims Handler, you will be experienced working within a motor claims environment and passionate about providing excellent customer service. You will also be: Organised, and able to manage own workload and multitask Able to interpret data and identify trends from this Empathetic and understanding about emotions and situations. Excellent at communicating with people on all levels, with exemplary IT skills And this is what you'll get in return? By being a Claims Handler, you will receive: A highly competitive salary, with fantastic incentives 25 Days Holiday + Bank Holidays Amazing training and development opportunities A fantastic, dynamic and supportive team and environment to work in every day. Flexible working opportunities Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell . Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS
Nov 10, 2021
Full time
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS