Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Hertfordshire. Position: 11156 Stroke Support Coordinator Location: Home-based, Hertfordshire, however frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time 35 hour per week Salary: Circa £25,500 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance with where you live) Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: 29 April 2024 Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication. Key responsibilities will include: Supporting new stroke survivors and their carers from hospital discharge into the community. Providing personalised information, advice and support. Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Working with other health and social care professionals across the stroke pathway to ensure high quality support. About You You will have experience in: Experience/ background in a caring profession, ideally supporting people with disabilities Excellent IT skills and an ability to maintain accurate records. An affinity with the values of the Stroke Association. A flexible approach and an ability to effectively manage a caseload. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. About the Organisation Stroke Association. Rebuilding lives after stroke. When stroke strikes, part of your brain shuts down. And so does a part of you. That's because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. We believe everyone deserves to live the best life they can after stroke. And it's a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. We're working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. We strongly encourage people from all backgrounds to apply. And we're particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help us rebuild them and join our team. In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people's lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Apr 19, 2024
Contractor
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Hertfordshire. Position: 11156 Stroke Support Coordinator Location: Home-based, Hertfordshire, however frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time 35 hour per week Salary: Circa £25,500 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance with where you live) Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: 29 April 2024 Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication. Key responsibilities will include: Supporting new stroke survivors and their carers from hospital discharge into the community. Providing personalised information, advice and support. Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Working with other health and social care professionals across the stroke pathway to ensure high quality support. About You You will have experience in: Experience/ background in a caring profession, ideally supporting people with disabilities Excellent IT skills and an ability to maintain accurate records. An affinity with the values of the Stroke Association. A flexible approach and an ability to effectively manage a caseload. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. About the Organisation Stroke Association. Rebuilding lives after stroke. When stroke strikes, part of your brain shuts down. And so does a part of you. That's because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. We believe everyone deserves to live the best life they can after stroke. And it's a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. We're working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke. We strongly encourage people from all backgrounds to apply. And we're particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help us rebuild them and join our team. In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people's lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Senior Electrical Officer - Temp 3 months + - ASAP start - 18th Edition - Off the Tools - Hybrid - Handovers Your new company A large social housing provider in South Yorkshire is looking for a senior electrical officer to join their team on a temporary basis of around 3 months+. You will be working in an "off the tools" capacity with a hybrid role between working from home, in the office and out on site when completing inspections. This is a greatopportunity for an experienced tradesperson looking to take a step away fromthe tools and into an office based role. 37 hours per week, Monday to Friday. This client will offer a mileage allowance of 45p per mile, but you must have your own vehicle. £20.82 PAYE PREMIUM/£24.41 UMBRELLA Your new role Main duties include: To deliver acontract administration service of the operational delivery of electricalservicing work On-site qualityassurance, defect inspection and handover procedures. Issue SiteInstructions, variations and offer competent, sound technical advice To participate as amember of a multi-disciplinary team responsible for delivering (but not limitedto) contract administration service, operational delivery of onsite electrical improvement works and an area based tenant and contractor liaison function What you'll need to succeed Own vehicle with business insurance 18th edition qualification Social housing and supervisory experience preferred but not essential What you'll get in return Immediate full-timeemployment Minimum 3 months work Regular weekly pay Mileage allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 19, 2024
Seasonal
Senior Electrical Officer - Temp 3 months + - ASAP start - 18th Edition - Off the Tools - Hybrid - Handovers Your new company A large social housing provider in South Yorkshire is looking for a senior electrical officer to join their team on a temporary basis of around 3 months+. You will be working in an "off the tools" capacity with a hybrid role between working from home, in the office and out on site when completing inspections. This is a greatopportunity for an experienced tradesperson looking to take a step away fromthe tools and into an office based role. 37 hours per week, Monday to Friday. This client will offer a mileage allowance of 45p per mile, but you must have your own vehicle. £20.82 PAYE PREMIUM/£24.41 UMBRELLA Your new role Main duties include: To deliver acontract administration service of the operational delivery of electricalservicing work On-site qualityassurance, defect inspection and handover procedures. Issue SiteInstructions, variations and offer competent, sound technical advice To participate as amember of a multi-disciplinary team responsible for delivering (but not limitedto) contract administration service, operational delivery of onsite electrical improvement works and an area based tenant and contractor liaison function What you'll need to succeed Own vehicle with business insurance 18th edition qualification Social housing and supervisory experience preferred but not essential What you'll get in return Immediate full-timeemployment Minimum 3 months work Regular weekly pay Mileage allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Brokerage Officer (Adult Domiciliary Care Service) We are working in partnership with a Local Authority in the Brixton area who are seeking several Brokerage Officers to work within the Adult Domiciliary Care Service. Contract - 3-6 months with a view to extend to an ongoing contract. Full Time Hours 35 Hours per week. Location SW2. (Hybrid working may be available) Rate of Pay - £153+ per day Negotiable depending on experience. Main Duties: Source, negotiate and broker all care placements, extra care and domiciliary care packages for service users with more complex needs within and outside the established commissioning and procurement frameworks. Assists as appropriate with the quality assurance and monitoring for all direct payments to ensure compliance and appropriate use of funds by service users. Manage daily referrals for care packages ensuring that they are placed in a timely manner whilst adhering to best value and quality assurance principles. Undertake the line management and supervision of staff. Key Responsibilities: Broker creative and cost effective care solutions for people with complex and specialist needs Source and negotiate the fee for spot domiciliary care packages and nursing/residential placements outside of the existing list of suppliers. To offer high quality advice, information and support to service users, carers, families and relevant agencies to enable them to make the right choice of service provision which suits the individual s assessed needs and care requirements. This would involve working with different teams as it will include people with Learning, physical/sensory disabilities, Mental Health needs, dual diagnosis and older people. Identify suitable service providers in conjunction with care managers, service users and their families that best meet their needs and provide value for money. Experience Needed: Local authority /Public sector brokerage support. Knowledge of legislation relevant to the delivery of Adult Social Care. We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity To apply for this role please email (url removed) & call Dane on (phone number removed).
Apr 19, 2024
Contractor
Brokerage Officer (Adult Domiciliary Care Service) We are working in partnership with a Local Authority in the Brixton area who are seeking several Brokerage Officers to work within the Adult Domiciliary Care Service. Contract - 3-6 months with a view to extend to an ongoing contract. Full Time Hours 35 Hours per week. Location SW2. (Hybrid working may be available) Rate of Pay - £153+ per day Negotiable depending on experience. Main Duties: Source, negotiate and broker all care placements, extra care and domiciliary care packages for service users with more complex needs within and outside the established commissioning and procurement frameworks. Assists as appropriate with the quality assurance and monitoring for all direct payments to ensure compliance and appropriate use of funds by service users. Manage daily referrals for care packages ensuring that they are placed in a timely manner whilst adhering to best value and quality assurance principles. Undertake the line management and supervision of staff. Key Responsibilities: Broker creative and cost effective care solutions for people with complex and specialist needs Source and negotiate the fee for spot domiciliary care packages and nursing/residential placements outside of the existing list of suppliers. To offer high quality advice, information and support to service users, carers, families and relevant agencies to enable them to make the right choice of service provision which suits the individual s assessed needs and care requirements. This would involve working with different teams as it will include people with Learning, physical/sensory disabilities, Mental Health needs, dual diagnosis and older people. Identify suitable service providers in conjunction with care managers, service users and their families that best meet their needs and provide value for money. Experience Needed: Local authority /Public sector brokerage support. Knowledge of legislation relevant to the delivery of Adult Social Care. We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity To apply for this role please email (url removed) & call Dane on (phone number removed).
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE's safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years' experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE's Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager - Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 19, 2024
Full time
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE's safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years' experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE's Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager - Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Family Support Worker (known internally as a Participation Officer) - Orange Grove Contract type: Part-Time Salary: Up to £21,825 prorated Contract term: Permanent Hours: 31 hours per week 10am - 6pm Tuesday - Thursday, 10am - 5pm on Friday Benefits: £3,000 Car Allowance, 30 days Annual Leave (rising to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme ( all benefits to be prorated ) About Us Orange Grove was founded in 1996 by two social workers who understood that strong relationships held the key to successful fostering. As with all families, relationships matter. They provide a stable platform for growth, which is why we commit time, effort and resources into nurturing them constantly. We do this for the children in our care by getting to know them and providing a safe and positive family environment. We do it for our foster parents by treating them individually and tailoring our support to their needs. And we take care to build strong and positive relationships with local authorities and our other partners, so we can all work effectively together. This has been at the heart of our philosophy ever since we were first set up over 20 years ago. Requirements Have significant professional childcare experience, with priority given to candidates who have some Fostering of Fostering sector experience or else can demonstrate significant Fostering knowledge and interest Ideally possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology Can demonstrate previous experience of building rapport with adults and children with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check cost will be met by Orange Grove Fostercare Responsibilities Arranging activities and workshops for our 'Looked After' and birth children Planning family events and days out Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Assessment, review and report writing, and maintaining clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Have significant professional childcare experience, with priority given to candidates who have some Fostering of Fostering sector experience or else can demonstrate significant Fostering knowledge and interest Ideally possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology Can demonstrate previous experience of building rapport with adults and children with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check (cost will be met by Orange Grove Fostercare) Orange Grove Fostercare is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Orange Grove Fostercare is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. INDCOMHP
Apr 19, 2024
Full time
Family Support Worker (known internally as a Participation Officer) - Orange Grove Contract type: Part-Time Salary: Up to £21,825 prorated Contract term: Permanent Hours: 31 hours per week 10am - 6pm Tuesday - Thursday, 10am - 5pm on Friday Benefits: £3,000 Car Allowance, 30 days Annual Leave (rising to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme ( all benefits to be prorated ) About Us Orange Grove was founded in 1996 by two social workers who understood that strong relationships held the key to successful fostering. As with all families, relationships matter. They provide a stable platform for growth, which is why we commit time, effort and resources into nurturing them constantly. We do this for the children in our care by getting to know them and providing a safe and positive family environment. We do it for our foster parents by treating them individually and tailoring our support to their needs. And we take care to build strong and positive relationships with local authorities and our other partners, so we can all work effectively together. This has been at the heart of our philosophy ever since we were first set up over 20 years ago. Requirements Have significant professional childcare experience, with priority given to candidates who have some Fostering of Fostering sector experience or else can demonstrate significant Fostering knowledge and interest Ideally possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology Can demonstrate previous experience of building rapport with adults and children with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check cost will be met by Orange Grove Fostercare Responsibilities Arranging activities and workshops for our 'Looked After' and birth children Planning family events and days out Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Assessment, review and report writing, and maintaining clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Have significant professional childcare experience, with priority given to candidates who have some Fostering of Fostering sector experience or else can demonstrate significant Fostering knowledge and interest Ideally possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology Can demonstrate previous experience of building rapport with adults and children with an array of different needs and expectations Able to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour Intermediate IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases Have a full driving licence and unrestricted access to your own vehicle Be willing to undertake an Enhanced DBS check (cost will be met by Orange Grove Fostercare) Orange Grove Fostercare is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Orange Grove Fostercare is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. INDCOMHP
Job Title: Interim Assistant Director for Performance, Quality and Transformation (Adult Social Care) Rate: Daily Rate (Inside IR35) Contract Length: 3-6 months Working Arrangement: 4/5 days per week, Hybrid Location: London Overview: Panoramic Associates, on behalf of our local authority client, is seeking an experienced Interim Assistant Director for Performance, Quality and Transformation within Adult Social Care. This role offers an opportunity to play a pivotal role in enhancing service quality, efficiency, and transformational efforts. Reporting directly to the Executive Director of Adult Services, Health and Communities, the successful candidate will collaborate closely with various stakeholders to drive improvements across adult social care services. Key Responsibilities: Lead the planning and execution of the 2024/25 statutory data returns for the council, ensuring accuracy for submission. Establish a robust Quality Assurance Framework across various services managed by the team in collaboration with the ASC management team. Support the implementation of the new version of Mosaic, transitioning from PARIS, with a focus on developing reporting, management information, and statutory return elements. Aid the Executive Director in the operation of the Directorate transformation programme, supporting project managers and representing at performance, finance, and risk boards. Assist the team in preparing necessary case file information required by CQC inspectors, including managing the Assurance and Policy officer. Oversee the day-to-day management of the system team running the current case management platform and the Policy and Assurance officer. Manage changes in data management practices to enhance efficiency and effectiveness Additional Information: The ideal candidate will possess a blend of operational expertise, leadership skills, and a commitment to improving Adult Social Care services through data-driven insights and cultural shifts This role is part of the Council's Corporate Leadership Team, showcasing exemplary leadership in coordinating cross-cutting projects and promoting the Council's HERO values. Considered within IR35 regulations due to covering duties of a vacant staff role, including managing 2 members of staff. While no specific qualifications are required, a social work qualification is desirable. IT literacy is essential. This is a unique opportunity for an experienced professional to make a significant impact within the Adult Social Care department. If you're ready to take on this challenge, please submit your application to Harrison / Maisie at Panoramic Associates today. Note: All applications will be handled with strict confidentiality.
Apr 19, 2024
Contractor
Job Title: Interim Assistant Director for Performance, Quality and Transformation (Adult Social Care) Rate: Daily Rate (Inside IR35) Contract Length: 3-6 months Working Arrangement: 4/5 days per week, Hybrid Location: London Overview: Panoramic Associates, on behalf of our local authority client, is seeking an experienced Interim Assistant Director for Performance, Quality and Transformation within Adult Social Care. This role offers an opportunity to play a pivotal role in enhancing service quality, efficiency, and transformational efforts. Reporting directly to the Executive Director of Adult Services, Health and Communities, the successful candidate will collaborate closely with various stakeholders to drive improvements across adult social care services. Key Responsibilities: Lead the planning and execution of the 2024/25 statutory data returns for the council, ensuring accuracy for submission. Establish a robust Quality Assurance Framework across various services managed by the team in collaboration with the ASC management team. Support the implementation of the new version of Mosaic, transitioning from PARIS, with a focus on developing reporting, management information, and statutory return elements. Aid the Executive Director in the operation of the Directorate transformation programme, supporting project managers and representing at performance, finance, and risk boards. Assist the team in preparing necessary case file information required by CQC inspectors, including managing the Assurance and Policy officer. Oversee the day-to-day management of the system team running the current case management platform and the Policy and Assurance officer. Manage changes in data management practices to enhance efficiency and effectiveness Additional Information: The ideal candidate will possess a blend of operational expertise, leadership skills, and a commitment to improving Adult Social Care services through data-driven insights and cultural shifts This role is part of the Council's Corporate Leadership Team, showcasing exemplary leadership in coordinating cross-cutting projects and promoting the Council's HERO values. Considered within IR35 regulations due to covering duties of a vacant staff role, including managing 2 members of staff. While no specific qualifications are required, a social work qualification is desirable. IT literacy is essential. This is a unique opportunity for an experienced professional to make a significant impact within the Adult Social Care department. If you're ready to take on this challenge, please submit your application to Harrison / Maisie at Panoramic Associates today. Note: All applications will be handled with strict confidentiality.
Lead Technical Officer- Quality Assurance Repairs & Maintenance- Surveyor- Chesterfield- £40,000 - £45,000 Your new company A social housing provider in Chesterfield is looking for a Lead Technical & Quality Assurance Surveyor to join their team on a permanent basis. This will work as part of the repairs & maintenance function. Perm, Monday to Friday, 40 hours per week Salary- £40,000 - £45,000- plus £963 car allowance, mileage paid at 36p per mile Flexible working between the hours of 8-4 & 9-5 Working from home will be an option once settled in but all office based until then. Also includes a number of site visits to complete inspections Your new role Going out to both occupied and void properties to complete inspections of works completed to check quality and assess any additional work/sign off completion. Responsible for Surveying team. Handling disrepairs cases and deciding what work needs doing and whether this should be at the cost of the organisation or the tenant. Handling tenants requests to complete own works. Manage own workload and schedule to complete site visits and office/admin time Liaising with a number of different parties (maintenance staff, contractors, tenants etc.) What you'll need to succeed Must have good understanding of maintenance & repairs (this can be from a trade or a surveying/inspections background) Must have a full UK driving license and own vehicle MCIOB / MRICS essential Must have experience in liaising with tenants and/or pricing jobs and/or inspecting properties Ideally have worked in social housing previously What you'll get in return Full time, permanent employment 26 days holiday plus bank hols (rising to 31 as years of service increase) Option to purchase extra leave Flexi time Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Great opportunities for learning & development and career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
Lead Technical Officer- Quality Assurance Repairs & Maintenance- Surveyor- Chesterfield- £40,000 - £45,000 Your new company A social housing provider in Chesterfield is looking for a Lead Technical & Quality Assurance Surveyor to join their team on a permanent basis. This will work as part of the repairs & maintenance function. Perm, Monday to Friday, 40 hours per week Salary- £40,000 - £45,000- plus £963 car allowance, mileage paid at 36p per mile Flexible working between the hours of 8-4 & 9-5 Working from home will be an option once settled in but all office based until then. Also includes a number of site visits to complete inspections Your new role Going out to both occupied and void properties to complete inspections of works completed to check quality and assess any additional work/sign off completion. Responsible for Surveying team. Handling disrepairs cases and deciding what work needs doing and whether this should be at the cost of the organisation or the tenant. Handling tenants requests to complete own works. Manage own workload and schedule to complete site visits and office/admin time Liaising with a number of different parties (maintenance staff, contractors, tenants etc.) What you'll need to succeed Must have good understanding of maintenance & repairs (this can be from a trade or a surveying/inspections background) Must have a full UK driving license and own vehicle MCIOB / MRICS essential Must have experience in liaising with tenants and/or pricing jobs and/or inspecting properties Ideally have worked in social housing previously What you'll get in return Full time, permanent employment 26 days holiday plus bank hols (rising to 31 as years of service increase) Option to purchase extra leave Flexi time Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Great opportunities for learning & development and career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv's Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications - the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management - the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Apr 18, 2024
Full time
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv's Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications - the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management - the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv s Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Apr 18, 2024
Full time
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv s Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
This is an excellent opportunity for an experience compliance professional to join a Global Blue-Chip organisation and a fantastic brand based in Hatfield. This is a company that really invests in its people giving training and support throughout your time with them. They offer opportunities to learn, progress and develop your career and have an excellent benefits package. The purpose of this role is to communicate, maintain and monitor the on-going compliance activities within the business ensuring all regulatory requirements are fulfilled, documented, and communicated in a professional and supportive manner. This includes all aspects of the Branch ISO14001 accreditation and various other environmental requirements and activities. This role would suit a candidate with experience within a compliance role where you have managed ISO14001 audits. What s in it for you? Salary up to £35k Hours : Monday to Friday 9-5 Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year Flexible Working - they offer a range of flexible working options that include working from home or hybrid working, pension, life assurance, group income protection scheme, private medical, dental insurance and a Cash Plan Scheme. Access to discount platform, colleague referral scheme, holiday buy, long service awards, Cycle to Work Scheme, Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), Employee Assistance Programme including additional services Eldercare & Best Doctors Join of an established extremely successful company that really invest in their people Key Responsibilities for the Compliance and Audit Officer: Maintain all necessary requirements to retain the Branch ISO14001 accreditation Work in collaboration with BUs and the BST to enhance compliance awareness and processes Oversee Branch environmental audits and ensure they meet the standard requirements Attend European environmental meetings Support Environmental Audits Report Battery and WEEE data on quarterly basis as a regulatory compliance obligation Support/Conduct and document the nationwide Fixed Asset audits Upload and maintain policies and procedures on the Branch intranet For this Compliance and Audit Officer role the employer is looking for: 3 years + compliance experience Knowledge of ISO14001 IT competent and confident using MS Office (Word, Excel, and PowerPoint) Ability to multi-task Ability to work effectively both individually and as part of a team Experience of working to deadlines and motivating/monitoring others Educated to GCSE level or equivalent If you are interested in this Compliance and Audit Officer role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Apr 18, 2024
Full time
This is an excellent opportunity for an experience compliance professional to join a Global Blue-Chip organisation and a fantastic brand based in Hatfield. This is a company that really invests in its people giving training and support throughout your time with them. They offer opportunities to learn, progress and develop your career and have an excellent benefits package. The purpose of this role is to communicate, maintain and monitor the on-going compliance activities within the business ensuring all regulatory requirements are fulfilled, documented, and communicated in a professional and supportive manner. This includes all aspects of the Branch ISO14001 accreditation and various other environmental requirements and activities. This role would suit a candidate with experience within a compliance role where you have managed ISO14001 audits. What s in it for you? Salary up to £35k Hours : Monday to Friday 9-5 Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year Flexible Working - they offer a range of flexible working options that include working from home or hybrid working, pension, life assurance, group income protection scheme, private medical, dental insurance and a Cash Plan Scheme. Access to discount platform, colleague referral scheme, holiday buy, long service awards, Cycle to Work Scheme, Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), Employee Assistance Programme including additional services Eldercare & Best Doctors Join of an established extremely successful company that really invest in their people Key Responsibilities for the Compliance and Audit Officer: Maintain all necessary requirements to retain the Branch ISO14001 accreditation Work in collaboration with BUs and the BST to enhance compliance awareness and processes Oversee Branch environmental audits and ensure they meet the standard requirements Attend European environmental meetings Support Environmental Audits Report Battery and WEEE data on quarterly basis as a regulatory compliance obligation Support/Conduct and document the nationwide Fixed Asset audits Upload and maintain policies and procedures on the Branch intranet For this Compliance and Audit Officer role the employer is looking for: 3 years + compliance experience Knowledge of ISO14001 IT competent and confident using MS Office (Word, Excel, and PowerPoint) Ability to multi-task Ability to work effectively both individually and as part of a team Experience of working to deadlines and motivating/monitoring others Educated to GCSE level or equivalent If you are interested in this Compliance and Audit Officer role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Are you an experienced and senior operational leader of services for children and families with the energy and commitment to lead a highly effective service? Our strategic ambition is for every child in family law proceedings to have an exceptional experience, everywhere in the country and every time. Key to being part of the leadership team and helping us to achieve our ambition, is inspirational, inclusive leadership, a commitment to continuously improve the quality and effectiveness of practice and to do this through developing collaborative partnerships in the family justice system. While we are proud that Ofsted judged us to be 'outstanding' earlier this year, we haven't come this far only to come this far. There is always more to do to serve the best interests of children in public and private law proceedings across England. Our inspection outcome has energised us to keep getting better at what we do for children and families and to hear feedback from them that tells us we are doing just that. Due to retirement and confirmation of our senior operational leadership structure, we are recruiting for two Deputy Directors for Operations and Improvement. If our ambition for children resonates with you, and you are confident you can demonstrate the breadth and depth of experience required for the role of Deputy Director for Operations and Improvement, have a track record as a senior leader in improving the quality and impact of social work practice, and your leadership style and values align with ours, we invite you to read on. Directly accountable to the National Director of Operations, if you join us in one of these roles, you will share a range of functions, responsibilities, and accountabilities, including: Consistent leadership of practice and management quality standards across 4 large English regions. The development, delivery, and oversight of annual operational service area improvement plans. Oversight and leadership of practice improvement programmes, including the associated arrangements for quality assurance and performance management. Membership of the corporate management team, working closely with the Chief Executive, Corporate Directors, the Chief People Officer, and members of the Cafcass Board Leading and working in partnership with the Ministry of Justice and the Department of Education in support of national initiatives and innovations to improve family justice. Representing Cafcass with local and national partners Facilitating national leadership groups of Heads of Practice, Service and Assistant Service Managers. Coaching aspiring leaders undertaking our Talent Programmes. Developing and supporting our flexible workforce. Providing operational insights and working collaboratively with corporate colleagues. Deputising for the National Director and providing leadership in respect of significant incidents, learning, and complaints. We are looking for individuals who already have significant experience at a senior level, have successfully led children's social work services, and are ready to take their next career step. We are also looking for you to demonstrate the following: Well-informed about current social work practice issues and an understanding of the value of a unified model of social work in safeguarding children and promoting their welfare. In-depth knowledge of social work within family law proceedings. How to lead a complex and diverse workforce, ideally with a national or large geography. A commitment to supporting, inspiring, and safeguarding the s wellbeing of staff. Managing resources effectively, Confidence in leading change and improvement, including giving account of improvement to board members and government sponsors. Skilled in interrogating and reporting performance and progress, including being able to evidence change and improvement consistently. As a national organisation, we are flexible on your location. However, we expect senior leaders to be visible which will mean some travel and overnight stays in different parts of the country, including our offices in central London. If you join us, you will be well-supported through induction, supervision, learning and performance review, whether you are already at this level of leadership or are taking your next career step. We offer an attractive reward package, flexible working to achieve that important work/life balance, and a comprehensive programme of support to maintain your wellbeing at work that includes 4 'wellbeing days' in addition to a generous annual leave entitlement. We are an organisation valuing, promoting and prioritising equality, diversity and inclusion and we especially welcome applications from people with diverse backgrounds. The Chief Executive and Corporate Directors sponsor our objectives in this regard, listening to and encouraging feedback from families, children and our staff about how well we are doing in terms of understanding and celebrating uniqueness. We encourage you to read the Deputy Director for Operations and Improvement job description and if you haven't already, to visit our website to find out more about 'working for us'. You may also benefit from visiting to the 'professionals' section. Next steps We have set out a timeline here for the recruitment to these positions. We anticipate a two-stage interview process, the first being an opportunity not only for us to find out more about you, but for you to strengthen your understanding of the role and Cafcass. The second stage will be a panel interview with members of the corporate management team. The Family Justice and Young People's Board (FJYPB), who always provide an invaluable perspective, will also assist with interviews. Closing date:Sunday 28 th April Initial interview:7 th to 10 th May Panel Interview:22 nd to 24 th May We look forward to receiving your applicatio
Apr 18, 2024
Full time
Are you an experienced and senior operational leader of services for children and families with the energy and commitment to lead a highly effective service? Our strategic ambition is for every child in family law proceedings to have an exceptional experience, everywhere in the country and every time. Key to being part of the leadership team and helping us to achieve our ambition, is inspirational, inclusive leadership, a commitment to continuously improve the quality and effectiveness of practice and to do this through developing collaborative partnerships in the family justice system. While we are proud that Ofsted judged us to be 'outstanding' earlier this year, we haven't come this far only to come this far. There is always more to do to serve the best interests of children in public and private law proceedings across England. Our inspection outcome has energised us to keep getting better at what we do for children and families and to hear feedback from them that tells us we are doing just that. Due to retirement and confirmation of our senior operational leadership structure, we are recruiting for two Deputy Directors for Operations and Improvement. If our ambition for children resonates with you, and you are confident you can demonstrate the breadth and depth of experience required for the role of Deputy Director for Operations and Improvement, have a track record as a senior leader in improving the quality and impact of social work practice, and your leadership style and values align with ours, we invite you to read on. Directly accountable to the National Director of Operations, if you join us in one of these roles, you will share a range of functions, responsibilities, and accountabilities, including: Consistent leadership of practice and management quality standards across 4 large English regions. The development, delivery, and oversight of annual operational service area improvement plans. Oversight and leadership of practice improvement programmes, including the associated arrangements for quality assurance and performance management. Membership of the corporate management team, working closely with the Chief Executive, Corporate Directors, the Chief People Officer, and members of the Cafcass Board Leading and working in partnership with the Ministry of Justice and the Department of Education in support of national initiatives and innovations to improve family justice. Representing Cafcass with local and national partners Facilitating national leadership groups of Heads of Practice, Service and Assistant Service Managers. Coaching aspiring leaders undertaking our Talent Programmes. Developing and supporting our flexible workforce. Providing operational insights and working collaboratively with corporate colleagues. Deputising for the National Director and providing leadership in respect of significant incidents, learning, and complaints. We are looking for individuals who already have significant experience at a senior level, have successfully led children's social work services, and are ready to take their next career step. We are also looking for you to demonstrate the following: Well-informed about current social work practice issues and an understanding of the value of a unified model of social work in safeguarding children and promoting their welfare. In-depth knowledge of social work within family law proceedings. How to lead a complex and diverse workforce, ideally with a national or large geography. A commitment to supporting, inspiring, and safeguarding the s wellbeing of staff. Managing resources effectively, Confidence in leading change and improvement, including giving account of improvement to board members and government sponsors. Skilled in interrogating and reporting performance and progress, including being able to evidence change and improvement consistently. As a national organisation, we are flexible on your location. However, we expect senior leaders to be visible which will mean some travel and overnight stays in different parts of the country, including our offices in central London. If you join us, you will be well-supported through induction, supervision, learning and performance review, whether you are already at this level of leadership or are taking your next career step. We offer an attractive reward package, flexible working to achieve that important work/life balance, and a comprehensive programme of support to maintain your wellbeing at work that includes 4 'wellbeing days' in addition to a generous annual leave entitlement. We are an organisation valuing, promoting and prioritising equality, diversity and inclusion and we especially welcome applications from people with diverse backgrounds. The Chief Executive and Corporate Directors sponsor our objectives in this regard, listening to and encouraging feedback from families, children and our staff about how well we are doing in terms of understanding and celebrating uniqueness. We encourage you to read the Deputy Director for Operations and Improvement job description and if you haven't already, to visit our website to find out more about 'working for us'. You may also benefit from visiting to the 'professionals' section. Next steps We have set out a timeline here for the recruitment to these positions. We anticipate a two-stage interview process, the first being an opportunity not only for us to find out more about you, but for you to strengthen your understanding of the role and Cafcass. The second stage will be a panel interview with members of the corporate management team. The Family Justice and Young People's Board (FJYPB), who always provide an invaluable perspective, will also assist with interviews. Closing date:Sunday 28 th April Initial interview:7 th to 10 th May Panel Interview:22 nd to 24 th May We look forward to receiving your applicatio
Thank you for spending some time thinking about this brilliant opportunity to join the Royal Free London Group as our Hospital Chief Executive for the Royal Free Hospital. As part of our highly performing Executive team and Board you will bring inclusive, inspiring, and dynamic leadership to drive performance at the Royal Free Hospital and across the Group. The Royal Free London is a special organisation with an incredible history. Founded nearly 200 years ago on the Royal Free Hospital site itself, it broke new ground and uniquely provided healthcare for anyone who needed it more than a century before the NHS was created. That pioneering purpose and groundbreaking innovation has always been at the heart of the organisation; training the first ever female medical students in the UK, leading the research and then development of treatments for HIV/AIDs, and more recently leading the development and clinical trials of the vaccines for COVID-19. We are a major teaching and research centre and one of the major partners of UCL university and deliver nationally and internationally renowned specialist clinical services alongside a wide range of local core services. The Trust provides services from five main hospital sites across North London, the Royal Free Hospital, Barnet Hospital, Chase Farm Hospital, Finchley Memorial Hospital, and Edgware Hospital, plus delivering care across 70 other sites. We have developed expertise in infectious diseases, organ transplantation, cardiovascular care, cancer, and clinical innovation. One of the largest trusts in the UK, we are proud to have some of the best clinical outcomes in the country, serving much of London's diverse population, and beyond. Our vision is to deliver world class expertise and local care, routed in our core tripartite mission of clinical excellence, groundbreaking research, and excellence in education. As our Hospital Chief Executive, you will be an essential part of our Group executive team and be responsible for the strategic and operational leadership of the Royal Free Hospital, ensuring we are delivering excellent patient care in line with our values. Your role will span shaping the strategy of this world-renowned tertiary hospital through to delivery and execution of effective operations, developments, and working across the site and with other health, social care, and partners. As part of the senior system leadership, you will work widely with partners and the ICB to shape, align and deliver our collective priorities. You will have a key leadership role and interface with UCL university representing the Royal Free Hospital and wider Trust in the ongoing development of our joint strategy. You will be a visible, inclusive, leader, with a track record of both impactful operational delivery and, crucially, of leading through relationships and influence within, and ideally beyond, a large, complex, acute healthcare provider. The Royal Free London has some of the most talented, passionate, and renowned clinical leaders in the NHS, and we believe passionately in clinical leadership. The successful candidate in this role will need to be an experienced clinical leader, or, if not a clinician, be able to demonstrate how they have developed and created cultures of high achieving clinical leadership to deliver credible results. A voting member of the Board, the CEO of the Royal Free Hospital, will contribute fully to the development of strategy and policy as well as the delivery of statutory and corporate responsibilities across the Royal Free Hospital site and the wider group. Responsible for leading the Royal Free Hospital, ensuring the delivery of both the group and local strategy, providing the highest quality clinical care, the CEO will support, through this work, the Royal Free Group's governing objectives to achieve optimum patient care, outcomes and experience, and efficient use of resources. The Hospital CEO will lead a strong site executive team, each of whom has a critical role in enabling transformation across the hospital and the wider group, including local executive HR and Finance colleagues, bringing together the whole group as a cohesive, motivated, high performing site leadership team. The successful candidate will develop and ensure the visibility of leadership, deploying strategic joined up thinking across the Royal Free Hospital to motivate staff and deliver excellent patient care efficiently and effectively. As well as their leadership role within the hospital, the CEO will hold important leadership responsibilities for developing and managing external stakeholder relationships and promoting the hospital and wider group externally within the Integrated Care System (ICS), taking the leadership role with local authorities and Trust governors for the local Place strategy and delivery. Relationship management and collaborative working particularly includes University College London University and its significant campus on the Royal Free site. Key Responsibilities of Job Holder Lead the strategic and operational day to day activities of the Royal Free Hospital and its services (some of which are delivered across the wider Group and region), including fully managed networks and the hospital's specialised (tertiary) services, ensuring they are run effectively and to budget; Develop and mentor a cohesive site leadership team, who are visible across the Royal Free Hospital, driving a supportive and inclusive culture of accountability and improvement; Take a Place based leadership role in developing and nurturing external stakeholder relationships with local healthcare and social care providers, local authorities and the ICS strengthening collaborative working to improve patient outcomes and experience; Ensure the Royal Free Hospital Site complies with all quality, governance and statutory requirements; Meaningfully contribute at Group Board to drive improvements and efficiency and deliver on the Group's strategic objectives. Main Duties & Responsibilities Royal Free World Class Values The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel: Welcome all of the time; Confident because we are clearly communicating; Respected and cared for; Reassured that they are always in safe hands. Site Leadership Ensure all Royal Free Hospital and community services are delivered in a cost effective and efficient manner in line with Trust values and in support of the Group strategy, meeting agreed quality, operational, financial and workforce delivery plans; Management of all site related teams, including site management, discharge teams and lounges, and emergency planning to maximise patient flow; Regularly review quality & safety, governance & risk, operational performance and other statutory and mandatory key performance indicators, at site level, to ensure areas comply with all statutory requirements; Develop and nurture strong partnership working with support services including Estates, Facilities, HR, Finance and IT to ensure the hospital and fully managed networks always function at their best; Lead staff engagement programme for the Royal Free Hospital, driving consistent, clear, concise and regular staff communication that is engaging and motivating; Represent Royal Free Hospital at assurance meetings and discussions and oversee corporate governance arrangements across the Hospital site ensuring assurance arrangements are robust and fit for purpose; Contribute to the Trust's register of key business risks, provide oversight to the development and implementation of a comprehensive business continuity system for the full range of Hospital activities, including: IT failure; flooding; pandemic flu and major internal incidents; In conjunction with the Chief Delivery Officer provide regular reports to the Board, ensuring the level of control for business continuity is appropriately assessed, managed and monitored; Team Leadership Develop and lead a cohesive site-based leadership team through the a triumvirate structure (Nursing, Medical, Operations) and local executive HR and Finance colleagues, together developing clear work plans for assurance and improvement across the full range of services managed by the Royal Free Hospital; Create and lead a positive engaging work environment which enables staff to flourish and be the best they can be to deliver good outcomes for patients; Develop supporting groups, including clinical practice groups, and Trust wide representation at senior leadership meetings, and for day to day clinical and operational issues; Ensure the Royal Free Hospital leadership team has a strong and positive presence within the hospital site and across community services and fully managed clinical networks; Support and collectively lead all Royal Free Hospital improvement programmes. Strategic Development of the Trust and Group Model As lead executive for the site ensure the Royal Free Hospital and its services, including fully managed networks and the hospital's specialised (tertiary) services, are run effectively and to budget; Develop the clinical service strategy for the Royal Free Hospital, cementing the research and teaching agenda, and tertiary offer; Enhance wider local health system stakeholder communication and engagement in the development of site based and out-of-hospital care strategy; Work closely, representing the hospital and group . click apply for full job details
Apr 18, 2024
Full time
Thank you for spending some time thinking about this brilliant opportunity to join the Royal Free London Group as our Hospital Chief Executive for the Royal Free Hospital. As part of our highly performing Executive team and Board you will bring inclusive, inspiring, and dynamic leadership to drive performance at the Royal Free Hospital and across the Group. The Royal Free London is a special organisation with an incredible history. Founded nearly 200 years ago on the Royal Free Hospital site itself, it broke new ground and uniquely provided healthcare for anyone who needed it more than a century before the NHS was created. That pioneering purpose and groundbreaking innovation has always been at the heart of the organisation; training the first ever female medical students in the UK, leading the research and then development of treatments for HIV/AIDs, and more recently leading the development and clinical trials of the vaccines for COVID-19. We are a major teaching and research centre and one of the major partners of UCL university and deliver nationally and internationally renowned specialist clinical services alongside a wide range of local core services. The Trust provides services from five main hospital sites across North London, the Royal Free Hospital, Barnet Hospital, Chase Farm Hospital, Finchley Memorial Hospital, and Edgware Hospital, plus delivering care across 70 other sites. We have developed expertise in infectious diseases, organ transplantation, cardiovascular care, cancer, and clinical innovation. One of the largest trusts in the UK, we are proud to have some of the best clinical outcomes in the country, serving much of London's diverse population, and beyond. Our vision is to deliver world class expertise and local care, routed in our core tripartite mission of clinical excellence, groundbreaking research, and excellence in education. As our Hospital Chief Executive, you will be an essential part of our Group executive team and be responsible for the strategic and operational leadership of the Royal Free Hospital, ensuring we are delivering excellent patient care in line with our values. Your role will span shaping the strategy of this world-renowned tertiary hospital through to delivery and execution of effective operations, developments, and working across the site and with other health, social care, and partners. As part of the senior system leadership, you will work widely with partners and the ICB to shape, align and deliver our collective priorities. You will have a key leadership role and interface with UCL university representing the Royal Free Hospital and wider Trust in the ongoing development of our joint strategy. You will be a visible, inclusive, leader, with a track record of both impactful operational delivery and, crucially, of leading through relationships and influence within, and ideally beyond, a large, complex, acute healthcare provider. The Royal Free London has some of the most talented, passionate, and renowned clinical leaders in the NHS, and we believe passionately in clinical leadership. The successful candidate in this role will need to be an experienced clinical leader, or, if not a clinician, be able to demonstrate how they have developed and created cultures of high achieving clinical leadership to deliver credible results. A voting member of the Board, the CEO of the Royal Free Hospital, will contribute fully to the development of strategy and policy as well as the delivery of statutory and corporate responsibilities across the Royal Free Hospital site and the wider group. Responsible for leading the Royal Free Hospital, ensuring the delivery of both the group and local strategy, providing the highest quality clinical care, the CEO will support, through this work, the Royal Free Group's governing objectives to achieve optimum patient care, outcomes and experience, and efficient use of resources. The Hospital CEO will lead a strong site executive team, each of whom has a critical role in enabling transformation across the hospital and the wider group, including local executive HR and Finance colleagues, bringing together the whole group as a cohesive, motivated, high performing site leadership team. The successful candidate will develop and ensure the visibility of leadership, deploying strategic joined up thinking across the Royal Free Hospital to motivate staff and deliver excellent patient care efficiently and effectively. As well as their leadership role within the hospital, the CEO will hold important leadership responsibilities for developing and managing external stakeholder relationships and promoting the hospital and wider group externally within the Integrated Care System (ICS), taking the leadership role with local authorities and Trust governors for the local Place strategy and delivery. Relationship management and collaborative working particularly includes University College London University and its significant campus on the Royal Free site. Key Responsibilities of Job Holder Lead the strategic and operational day to day activities of the Royal Free Hospital and its services (some of which are delivered across the wider Group and region), including fully managed networks and the hospital's specialised (tertiary) services, ensuring they are run effectively and to budget; Develop and mentor a cohesive site leadership team, who are visible across the Royal Free Hospital, driving a supportive and inclusive culture of accountability and improvement; Take a Place based leadership role in developing and nurturing external stakeholder relationships with local healthcare and social care providers, local authorities and the ICS strengthening collaborative working to improve patient outcomes and experience; Ensure the Royal Free Hospital Site complies with all quality, governance and statutory requirements; Meaningfully contribute at Group Board to drive improvements and efficiency and deliver on the Group's strategic objectives. Main Duties & Responsibilities Royal Free World Class Values The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel: Welcome all of the time; Confident because we are clearly communicating; Respected and cared for; Reassured that they are always in safe hands. Site Leadership Ensure all Royal Free Hospital and community services are delivered in a cost effective and efficient manner in line with Trust values and in support of the Group strategy, meeting agreed quality, operational, financial and workforce delivery plans; Management of all site related teams, including site management, discharge teams and lounges, and emergency planning to maximise patient flow; Regularly review quality & safety, governance & risk, operational performance and other statutory and mandatory key performance indicators, at site level, to ensure areas comply with all statutory requirements; Develop and nurture strong partnership working with support services including Estates, Facilities, HR, Finance and IT to ensure the hospital and fully managed networks always function at their best; Lead staff engagement programme for the Royal Free Hospital, driving consistent, clear, concise and regular staff communication that is engaging and motivating; Represent Royal Free Hospital at assurance meetings and discussions and oversee corporate governance arrangements across the Hospital site ensuring assurance arrangements are robust and fit for purpose; Contribute to the Trust's register of key business risks, provide oversight to the development and implementation of a comprehensive business continuity system for the full range of Hospital activities, including: IT failure; flooding; pandemic flu and major internal incidents; In conjunction with the Chief Delivery Officer provide regular reports to the Board, ensuring the level of control for business continuity is appropriately assessed, managed and monitored; Team Leadership Develop and lead a cohesive site-based leadership team through the a triumvirate structure (Nursing, Medical, Operations) and local executive HR and Finance colleagues, together developing clear work plans for assurance and improvement across the full range of services managed by the Royal Free Hospital; Create and lead a positive engaging work environment which enables staff to flourish and be the best they can be to deliver good outcomes for patients; Develop supporting groups, including clinical practice groups, and Trust wide representation at senior leadership meetings, and for day to day clinical and operational issues; Ensure the Royal Free Hospital leadership team has a strong and positive presence within the hospital site and across community services and fully managed clinical networks; Support and collectively lead all Royal Free Hospital improvement programmes. Strategic Development of the Trust and Group Model As lead executive for the site ensure the Royal Free Hospital and its services, including fully managed networks and the hospital's specialised (tertiary) services, are run effectively and to budget; Develop the clinical service strategy for the Royal Free Hospital, cementing the research and teaching agenda, and tertiary offer; Enhance wider local health system stakeholder communication and engagement in the development of site based and out-of-hospital care strategy; Work closely, representing the hospital and group . click apply for full job details
Senior Learning and Development Officer (Adults) Advertising Reference : 2382 Location : Hybrid working from Devon or Sheffield (Home based within UK for the right candidate). NCB promotes a hybrid, flexible way of working, staff can work remotely and in the office if they wish. Status : Permanent term. Part time, 28 hours per week. Salary : £31,698.00 with generous benefits package including 30 days annual leave (pro-rata) plus Bank holidays and 3 days of Christmas closure. Research in Practice is now a member of the National Children's Bureau family. For over 60 years the National Children's Bureau (NCB) has been building a better childhood for all. We are looking for a talented Senior Learning and Development Officer to join our Research in Practice Adults Social Care team. Our ideal candidate will have experience of leading on the design, development, commissioning and quality assurance of learning and development materials to support workforce development and Continued Professional Development. We are seeking candidates with a good understanding of adult social care, and/or related sectors. Up to date knowledge of learning requirements for adult social work and occupational therapy and understanding of current learning theory and methods for CPD would both be advantageous. With a relevant degree and work experience, you will be an organised, positive and IT-literate professional. You will be enthusiastic, self-motivated and used to collaborative working. Above all, you will share our passion for helping others to use evidence to improve the lives of adults and their families. This is a great opportunity to join a busy, committed and passionate team in a fast-paced and varied role. Research in Practice works with organisations across the children and adults social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages. Role Closing : 08:00am Tuesday 7th May 2024 Assessment and interviews to be conducted on Tuesday 14th May 2024. Please note that only shortlisted candidates will be contacted. Please quote the job title and reference number in your application. CVs will not be accepted. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children. No agencies please.
Apr 17, 2024
Full time
Senior Learning and Development Officer (Adults) Advertising Reference : 2382 Location : Hybrid working from Devon or Sheffield (Home based within UK for the right candidate). NCB promotes a hybrid, flexible way of working, staff can work remotely and in the office if they wish. Status : Permanent term. Part time, 28 hours per week. Salary : £31,698.00 with generous benefits package including 30 days annual leave (pro-rata) plus Bank holidays and 3 days of Christmas closure. Research in Practice is now a member of the National Children's Bureau family. For over 60 years the National Children's Bureau (NCB) has been building a better childhood for all. We are looking for a talented Senior Learning and Development Officer to join our Research in Practice Adults Social Care team. Our ideal candidate will have experience of leading on the design, development, commissioning and quality assurance of learning and development materials to support workforce development and Continued Professional Development. We are seeking candidates with a good understanding of adult social care, and/or related sectors. Up to date knowledge of learning requirements for adult social work and occupational therapy and understanding of current learning theory and methods for CPD would both be advantageous. With a relevant degree and work experience, you will be an organised, positive and IT-literate professional. You will be enthusiastic, self-motivated and used to collaborative working. Above all, you will share our passion for helping others to use evidence to improve the lives of adults and their families. This is a great opportunity to join a busy, committed and passionate team in a fast-paced and varied role. Research in Practice works with organisations across the children and adults social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages. Role Closing : 08:00am Tuesday 7th May 2024 Assessment and interviews to be conducted on Tuesday 14th May 2024. Please note that only shortlisted candidates will be contacted. Please quote the job title and reference number in your application. CVs will not be accepted. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children. No agencies please.
Seven Resourcing are currently recruiting for an Administrative Assistant to start a new role in Warrington. The Adult Safeguarding and Quality Assurance team are seeking to recruit an enthusiastic and motivated individual with experience of working in an administration role to work in the Safeguarding and Quality Support Officer role for up to 12 months. The purpose of this post is to support a team of Safeguarding and Quality Officers who are working closely with local care providers to support service improvements. This support will include administrative duties - mainly legally defensible minute taking, organising, supporting meetings, monitoring email inboxes, and transferring information to appropriate files and folders. Applicant Requirements: Experience: 1 year + of administration experience Compliance: Right to Work in the UK Hours: 37 hours a week, hybrid, 2 days a week in the office Working with Seven Resourcing: We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role. We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help Refer a friend, family member or colleague for £250 If you're not the perfect match for this role, but you know someone who is, help them find their dream job by referring them to Seven Resourcing. As a little 'thank you' from us, you will receive £250 for every referral that is successfully placed into a new role.
Apr 16, 2024
Full time
Seven Resourcing are currently recruiting for an Administrative Assistant to start a new role in Warrington. The Adult Safeguarding and Quality Assurance team are seeking to recruit an enthusiastic and motivated individual with experience of working in an administration role to work in the Safeguarding and Quality Support Officer role for up to 12 months. The purpose of this post is to support a team of Safeguarding and Quality Officers who are working closely with local care providers to support service improvements. This support will include administrative duties - mainly legally defensible minute taking, organising, supporting meetings, monitoring email inboxes, and transferring information to appropriate files and folders. Applicant Requirements: Experience: 1 year + of administration experience Compliance: Right to Work in the UK Hours: 37 hours a week, hybrid, 2 days a week in the office Working with Seven Resourcing: We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role. We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help Refer a friend, family member or colleague for £250 If you're not the perfect match for this role, but you know someone who is, help them find their dream job by referring them to Seven Resourcing. As a little 'thank you' from us, you will receive £250 for every referral that is successfully placed into a new role.
Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives. The internal quality assurance and customer experience team sits within our people and business support directorate. The team has a varied and rewarding remit which includes developing and implementing quality standards and frameworks; providing assurance that departments (in particular our regulatory functions) are operating effectively in line with our overarching statutory purpose to protect the public and identifying and promoting improvements in those areas; managing the relationship with our oversight body, the Professional Standards Authority, and leading our feedback and complaints processes. Purpose of the role The role of corporate feedback and complaints manager is an operational position which supports our culture of continuous improvement. You will manage the development and delivery of our corporate feedback and complaints processes; investigating and responding to a range of feedback and complaints. You will act as a source of advice and guidance on providing good customer service and resolving disputes at the earliest opportunity. You will use the data and insights gathered through feedback and complaint to identify learning and improvements which support our strategic aims and overarching statutory purpose to protect the public. What you will do Develop relevant policies, procedures, guidance and systems to support our corporate feedback and complaints processes, ensuring that these are updated, seeking the views of those using or affected by them. Investigate corporate feedback and complaints, working with colleagues and complainants/customers, ensuring investigations are robust, independent, and focused on a positive resolution. Under the supervision of the head of internal quality assurance and customer experience investigate and draft responses to complex and/or high-profile complaints. Analysing and interrogating information from various sources to support robust conclusions. Provide support and appropriate advice to complainants, and those raising concerns or providing feedback to assist them through our feedback and complaints processes, adapting your approach as necessary to ensure equity of access for all. Provide effective line management of the corporate feedback and complaints officer, providing guidance, support, and identifying and implementing learning opportunities for their professional development. Support the design and development of service standards and quality, ensuring that these are monitored and adhered to. As a subject matter expert, offer information, advice and guidance to colleagues on customer service, dispute resolution, and feedback and complaint handling. Monitor and report on the implementation of corrective/improvement actions arising from recommendations made by the team, escalating delays to the head of internal quality assurance and customer experience where appropriate. Undertake regular analysis of data obtained through feedback and complaints to identify and share lessons learnt to support improvement across the organisation. Draft regular and ad-hoc reports in relation to feedback and complaints to provide the head of internal quality assurance and customer experience with an overview of the risks and opportunities identified through the feedback received. Build and maintain strong professional relationships across teams and directorates, and with key external customers, contribute to departmental planning to support the delivery of our corporate objectives. Develop and maintain your knowledge of the work of teams across the organisation to ensure you can support customers and the organisation in the most effective way. Your skills, knowledge and experience Proven experience of investigating complex and sensitive complaints, customer feedback or queries in line with defined standards, principles and policies, managing the needs and expectations of a wide range of customer. Excellent analytical skills and an ability to collate and critically evaluate information from multiple sources and use this to support your decision making within deadlines. Experience of reviewing, developing and implementing policies, procedures and systems. A degree / equivalent customer service qualification, or relevant professional experience. Excellent customer service and influencing skills, with proven ability to effectively handle sensitive situations with tact, diplomacy and professionalism. An understanding, or the ability to quickly develop an understanding, of professional regulation and the social work sector. The ability to tailor assistance for customers when needed, for example those who may be vulnerable, have English as a second language and/ or have other needs that may require support or adjustments. Excellent written and oral communication skills including the ability to draft, and review the drafting of, clear and comprehensive correspondence, reports and presentations for a range of customers, often addressing difficult and/ or contentious issues. Excellent time management skills with the ability to respond to changing priorities and conflicting timescales to ensure the objectives of the team are met. A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity. Strong influencing skills with a demonstrable ability to identify improvements and influence others to help drive forward change. Details Job type: Permanent. Working pattern: Full-time role. However, a job share and/or compressed hours will be considered, subject to business needs. Salary: £41,325 per year, rising to £43,560 per year after successful completion of a 6-month probationary period. Location: Sheffield/hybrid remote. Benefits: flexible working, contributory pension, life insurance and upcoming benefits portal. Interview date: 29 May 2024 Application During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Apr 16, 2024
Full time
Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives. The internal quality assurance and customer experience team sits within our people and business support directorate. The team has a varied and rewarding remit which includes developing and implementing quality standards and frameworks; providing assurance that departments (in particular our regulatory functions) are operating effectively in line with our overarching statutory purpose to protect the public and identifying and promoting improvements in those areas; managing the relationship with our oversight body, the Professional Standards Authority, and leading our feedback and complaints processes. Purpose of the role The role of corporate feedback and complaints manager is an operational position which supports our culture of continuous improvement. You will manage the development and delivery of our corporate feedback and complaints processes; investigating and responding to a range of feedback and complaints. You will act as a source of advice and guidance on providing good customer service and resolving disputes at the earliest opportunity. You will use the data and insights gathered through feedback and complaint to identify learning and improvements which support our strategic aims and overarching statutory purpose to protect the public. What you will do Develop relevant policies, procedures, guidance and systems to support our corporate feedback and complaints processes, ensuring that these are updated, seeking the views of those using or affected by them. Investigate corporate feedback and complaints, working with colleagues and complainants/customers, ensuring investigations are robust, independent, and focused on a positive resolution. Under the supervision of the head of internal quality assurance and customer experience investigate and draft responses to complex and/or high-profile complaints. Analysing and interrogating information from various sources to support robust conclusions. Provide support and appropriate advice to complainants, and those raising concerns or providing feedback to assist them through our feedback and complaints processes, adapting your approach as necessary to ensure equity of access for all. Provide effective line management of the corporate feedback and complaints officer, providing guidance, support, and identifying and implementing learning opportunities for their professional development. Support the design and development of service standards and quality, ensuring that these are monitored and adhered to. As a subject matter expert, offer information, advice and guidance to colleagues on customer service, dispute resolution, and feedback and complaint handling. Monitor and report on the implementation of corrective/improvement actions arising from recommendations made by the team, escalating delays to the head of internal quality assurance and customer experience where appropriate. Undertake regular analysis of data obtained through feedback and complaints to identify and share lessons learnt to support improvement across the organisation. Draft regular and ad-hoc reports in relation to feedback and complaints to provide the head of internal quality assurance and customer experience with an overview of the risks and opportunities identified through the feedback received. Build and maintain strong professional relationships across teams and directorates, and with key external customers, contribute to departmental planning to support the delivery of our corporate objectives. Develop and maintain your knowledge of the work of teams across the organisation to ensure you can support customers and the organisation in the most effective way. Your skills, knowledge and experience Proven experience of investigating complex and sensitive complaints, customer feedback or queries in line with defined standards, principles and policies, managing the needs and expectations of a wide range of customer. Excellent analytical skills and an ability to collate and critically evaluate information from multiple sources and use this to support your decision making within deadlines. Experience of reviewing, developing and implementing policies, procedures and systems. A degree / equivalent customer service qualification, or relevant professional experience. Excellent customer service and influencing skills, with proven ability to effectively handle sensitive situations with tact, diplomacy and professionalism. An understanding, or the ability to quickly develop an understanding, of professional regulation and the social work sector. The ability to tailor assistance for customers when needed, for example those who may be vulnerable, have English as a second language and/ or have other needs that may require support or adjustments. Excellent written and oral communication skills including the ability to draft, and review the drafting of, clear and comprehensive correspondence, reports and presentations for a range of customers, often addressing difficult and/ or contentious issues. Excellent time management skills with the ability to respond to changing priorities and conflicting timescales to ensure the objectives of the team are met. A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity. Strong influencing skills with a demonstrable ability to identify improvements and influence others to help drive forward change. Details Job type: Permanent. Working pattern: Full-time role. However, a job share and/or compressed hours will be considered, subject to business needs. Salary: £41,325 per year, rising to £43,560 per year after successful completion of a 6-month probationary period. Location: Sheffield/hybrid remote. Benefits: flexible working, contributory pension, life insurance and upcoming benefits portal. Interview date: 29 May 2024 Application During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE s Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE s Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Hertfordshire. Position: 11156 Stroke Support Coordinator Location: Home-based, Hertfordshire, however frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time 35 hour per week Salary: Circa £25,500 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance with where you live) Contract: Services are contracted and there is currently funding for this contract until 31 March 2025. Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: 29 April 2024 Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication. Key responsibilities will include: Supporting new stroke survivors and their carers from hospital discharge into the community. Providing personalised information, advice and support. Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Working with other health and social care professionals across the stroke pathway to ensure high quality support. About You You will have experience in: Experience/ background in a caring profession, ideally supporting people with disabilities Excellent IT skills and an ability to maintain accurate records. An affinity with the values of the Association. A flexible approach and an ability to effectively manage a caseload. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. About the Organisation When stroke strikes, part of your brain shuts down. And so does a part of you. That s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Everyone deserves to live the best life they can after stroke. And it s a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke. People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help rebuild them and join the team. The charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people s lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Contractor
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Hertfordshire. Position: 11156 Stroke Support Coordinator Location: Home-based, Hertfordshire, however frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time 35 hour per week Salary: Circa £25,500 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance with where you live) Contract: Services are contracted and there is currently funding for this contract until 31 March 2025. Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 21 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: 29 April 2024 Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication. Key responsibilities will include: Supporting new stroke survivors and their carers from hospital discharge into the community. Providing personalised information, advice and support. Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Working with other health and social care professionals across the stroke pathway to ensure high quality support. About You You will have experience in: Experience/ background in a caring profession, ideally supporting people with disabilities Excellent IT skills and an ability to maintain accurate records. An affinity with the values of the Association. A flexible approach and an ability to effectively manage a caseload. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. About the Organisation When stroke strikes, part of your brain shuts down. And so does a part of you. That s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Everyone deserves to live the best life they can after stroke. And it s a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke. People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help rebuild them and join the team. The charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people s lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About the role Action for Carers works across Surrey to support unpaid carers who are caring for a relative, partner or friend who is ill, has a disability or poor mental health and could not cope without this support. We provide support by phone, on-line, through face-to-face meetings, support groups, in hospitals and through workshops. We help with information and advice, advocacy, practical guidance on moving and handling, and provide access to a range of free resources. We also support young carers by putting on activities to provide time out from their caring role and meet young people in a similar position as well as tailored one-to-one help. We are seeking a highly motivated and experienced senior leader to fulfil this newly created role. The Chief Operating Officer will play a pivotal role in embedding our revised strategy, ensuring the effective implementation of our services, leading our front-line delivery teams, and ensuring high standards of service delivery. This role will deputise for the CEO in their absence. We provide a Surrey wide service and whilst this role will be based at our offices in Burpham, Guildford, the postholder will work across Surrey to engage with our service users, statutory and charity partners and our people. Key responsibilities Full duties are included in the job outline, key responsibilities include: Leadership: Provide organisational leadership and direction with line management responsibility for front-line services and contract delivery. Model a coaching and developmental approach to leadership across the organisation. Delivering Strategy: Lead the operationalisation of our strategy, working with senior managers to develop plans and deliver change. Contract Management: Lead on contract management meetings with funders and commissioners, performance reporting and quality improvement. Performance Monitoring: Develop performance metrics to monitor the effectiveness of service delivery and work with senior managers address areas for improvement. Business Development: Identify opportunities to develop new services and diversify income, support the CEO and SMT on preparation of tender responses and actively contribute to fundraising strategy. Quality, Safeguarding and Safety : Work with senior managers to ensure that systems, processes and services are designed and implemented with quality, safeguarding and safety embedded. Resource Allocation: Manage resources effectively to optimise service delivery, including workforce and budget. About you We are looking for applicants with: Commitment and interest in our mission and values. Senior leadership experience of operational delivery ideally in the not-for-profit sector. Experience of leading services in the social care sector is beneficial but not essential. Proven track record in improving service delivery and implementing quality assurance systems. Proven experience of managing managers, with the ability to build, inspire and motivate teams. Excellent communication and interpersonal skills, with a track record of building effective relationships with a diverse range of stakeholders and a dispersed workforce. Demonstrable experience in successfully managing publicly funded contracts (pref. £1m+ value) and working with commissioners, including the related budgeting, monitoring and reporting. Experience of designing and developing programmes to meet new and emerging needs. An entrepreneurial approach to developing new business, diversifying income and expanding services. Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure. Excellent written and verbal communication skills with ability to deliver information to colleagues clearly and accurately. About us We are a committed, local charity determined to make a difference to young and adult carers across Surrey. Our values are Focus, Inclusion, Respect and Excellence. By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing. We offer our people a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave. We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.
Apr 15, 2024
Full time
About the role Action for Carers works across Surrey to support unpaid carers who are caring for a relative, partner or friend who is ill, has a disability or poor mental health and could not cope without this support. We provide support by phone, on-line, through face-to-face meetings, support groups, in hospitals and through workshops. We help with information and advice, advocacy, practical guidance on moving and handling, and provide access to a range of free resources. We also support young carers by putting on activities to provide time out from their caring role and meet young people in a similar position as well as tailored one-to-one help. We are seeking a highly motivated and experienced senior leader to fulfil this newly created role. The Chief Operating Officer will play a pivotal role in embedding our revised strategy, ensuring the effective implementation of our services, leading our front-line delivery teams, and ensuring high standards of service delivery. This role will deputise for the CEO in their absence. We provide a Surrey wide service and whilst this role will be based at our offices in Burpham, Guildford, the postholder will work across Surrey to engage with our service users, statutory and charity partners and our people. Key responsibilities Full duties are included in the job outline, key responsibilities include: Leadership: Provide organisational leadership and direction with line management responsibility for front-line services and contract delivery. Model a coaching and developmental approach to leadership across the organisation. Delivering Strategy: Lead the operationalisation of our strategy, working with senior managers to develop plans and deliver change. Contract Management: Lead on contract management meetings with funders and commissioners, performance reporting and quality improvement. Performance Monitoring: Develop performance metrics to monitor the effectiveness of service delivery and work with senior managers address areas for improvement. Business Development: Identify opportunities to develop new services and diversify income, support the CEO and SMT on preparation of tender responses and actively contribute to fundraising strategy. Quality, Safeguarding and Safety : Work with senior managers to ensure that systems, processes and services are designed and implemented with quality, safeguarding and safety embedded. Resource Allocation: Manage resources effectively to optimise service delivery, including workforce and budget. About you We are looking for applicants with: Commitment and interest in our mission and values. Senior leadership experience of operational delivery ideally in the not-for-profit sector. Experience of leading services in the social care sector is beneficial but not essential. Proven track record in improving service delivery and implementing quality assurance systems. Proven experience of managing managers, with the ability to build, inspire and motivate teams. Excellent communication and interpersonal skills, with a track record of building effective relationships with a diverse range of stakeholders and a dispersed workforce. Demonstrable experience in successfully managing publicly funded contracts (pref. £1m+ value) and working with commissioners, including the related budgeting, monitoring and reporting. Experience of designing and developing programmes to meet new and emerging needs. An entrepreneurial approach to developing new business, diversifying income and expanding services. Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure. Excellent written and verbal communication skills with ability to deliver information to colleagues clearly and accurately. About us We are a committed, local charity determined to make a difference to young and adult carers across Surrey. Our values are Focus, Inclusion, Respect and Excellence. By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing. We offer our people a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave. We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.
Communications Officer Location: Based at Head Office, Milton Keynes - This employer offers hybrid working with the expectation of three days per week in the office. Salary: £29,216 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday About the role Our client is looking for a communications officer to assist the communications team in delivering the organisation's strategy to further enhance this charity's standing as the expert guiding voice for life after spinal cord injury. In close collaboration with the digital communications coordinator, you will help make this charity's website the go-to, accessible source of information and support for the spinal cord injured community. You will also support in executing their social media strategy, coordinating with stakeholders across the organisation to ensure impact and reach. Duties include Be proactive in working with departments across the charity to generate diverse and compelling digital content that engages and informs this charity's audiences, ensuring consistency and alignment with tone of voice and brand guidelines. Support with implementing the necessary changes to enable the website to achieve accessibility accreditation. Assist with the monitoring of analytics for the website. Support with the creation and updating of information across the website, including the Spinal Cord Injury Knowledge Hub. Monitor the website for any broken links and issues and work with the digital communications coordinator to fix them in a timely fashion. Support in executing the social media strategy, coordinating with stakeholders across the organisation to ensure impact and reach. Support in creating dynamic, accessible, compelling and sharable on-brand content across all platforms. Assist with monitoring social media campaigns, ensuring quality control, consistency of approach and accuracy. About the Organisation This charity is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. They are the expert, guiding, voice for life after spinal cord injury. This organisation is the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. They are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of their work is based on the personal experiences of their members. Being a user-led organisation is important to this charity; more than 11,200 of their members, almost half of their staff and the majority of their trustees live with spinal cord injury. Benefits Annual leave: 28 days per holiday year plus bank holidays Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to Employee assistance programme (EAP) Employee volunteer days Discounted gym membership at many top gyms across the country Free car parking at MK Head Office Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development. Wellbeing - People are at the heart of everything this organistion does. They offer hybrid working in their modern, bright open plan office, quarterly staff development days, annual reviews and regular 121s. Closing Date: Monday 22 April 2024 Interviews: Wednesday 1 May 2024 Location: Online or in person in the Milton Keynes area APPLICATION PROCESS: To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This employer values diversity. They are committed to providing an inclusive and supportive environment as they believe diversity fosters a more innovative, creative, and caring culture. They are striving to create a culture that fully represents all the communities they serve. They are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. No agencies please.
Apr 15, 2024
Full time
Communications Officer Location: Based at Head Office, Milton Keynes - This employer offers hybrid working with the expectation of three days per week in the office. Salary: £29,216 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday About the role Our client is looking for a communications officer to assist the communications team in delivering the organisation's strategy to further enhance this charity's standing as the expert guiding voice for life after spinal cord injury. In close collaboration with the digital communications coordinator, you will help make this charity's website the go-to, accessible source of information and support for the spinal cord injured community. You will also support in executing their social media strategy, coordinating with stakeholders across the organisation to ensure impact and reach. Duties include Be proactive in working with departments across the charity to generate diverse and compelling digital content that engages and informs this charity's audiences, ensuring consistency and alignment with tone of voice and brand guidelines. Support with implementing the necessary changes to enable the website to achieve accessibility accreditation. Assist with the monitoring of analytics for the website. Support with the creation and updating of information across the website, including the Spinal Cord Injury Knowledge Hub. Monitor the website for any broken links and issues and work with the digital communications coordinator to fix them in a timely fashion. Support in executing the social media strategy, coordinating with stakeholders across the organisation to ensure impact and reach. Support in creating dynamic, accessible, compelling and sharable on-brand content across all platforms. Assist with monitoring social media campaigns, ensuring quality control, consistency of approach and accuracy. About the Organisation This charity is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. They are the expert, guiding, voice for life after spinal cord injury. This organisation is the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. They are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of their work is based on the personal experiences of their members. Being a user-led organisation is important to this charity; more than 11,200 of their members, almost half of their staff and the majority of their trustees live with spinal cord injury. Benefits Annual leave: 28 days per holiday year plus bank holidays Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to Employee assistance programme (EAP) Employee volunteer days Discounted gym membership at many top gyms across the country Free car parking at MK Head Office Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development. Wellbeing - People are at the heart of everything this organistion does. They offer hybrid working in their modern, bright open plan office, quarterly staff development days, annual reviews and regular 121s. Closing Date: Monday 22 April 2024 Interviews: Wednesday 1 May 2024 Location: Online or in person in the Milton Keynes area APPLICATION PROCESS: To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This employer values diversity. They are committed to providing an inclusive and supportive environment as they believe diversity fosters a more innovative, creative, and caring culture. They are striving to create a culture that fully represents all the communities they serve. They are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. No agencies please.
Salary: £35,542 - £37,413 with effect from 1st April 2024 to reflect the annual pay award The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers? expectations are exceeded. This role and will give the right candidate the opportunity to shape our strategy for supporting our customers. The Safer Building Department has a varied workload with demanding timescales, the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting Building Safer team with the delivery of works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service This role may require occassional travel to our Premier House office (TW1 3RP). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 15, 2024
Full time
Salary: £35,542 - £37,413 with effect from 1st April 2024 to reflect the annual pay award The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers? expectations are exceeded. This role and will give the right candidate the opportunity to shape our strategy for supporting our customers. The Safer Building Department has a varied workload with demanding timescales, the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting Building Safer team with the delivery of works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service This role may require occassional travel to our Premier House office (TW1 3RP). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.