One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - 13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 28, 2024
Full time
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - 13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
£38,390.76 per annum (based outside London) / £41,189.64 per annum (London weighting applied) Location: Flexible, home and office based working with an expectation of around 1 day a month in the office About The Children's Society: At The Children's Society, we're dedicated to changing young lives for the better. We are searching for a Celebrity and Talent Manager who's passionate about making a difference for children and families. Your role will be pivotal in bringing the spotlight to our cause, helping us reach out and engage hearts and minds. The Role: This position offers the chance to be at the centre of our cause, connecting with public figures and influencers who share our vision for a better world for children. You'll use your strategic thinking and storytelling skills, along with your extensive contacts list to weave our cause into compelling narratives that capture attention and inspire action. Your Impact: Build genuine relationships with celebrities and influencers to champion our cause. Develop collaborative campaigns within our media and storytelling team to magnify our messages. Create memorable moments and content with famous supporters that audiences love. Ensure our values and vision shine in every celebrity collaboration. Strategically manage our ambassador program, keeping our mission in the limelight. Contribute to the effective management of resources and a purpose-driven budget. Keep a pulse on the entertainment and media landscape to position us at the forefront of social impact and change. Who You Are: A natural at networking with a flair for persuasive, transparent communication. A strategic thinker with a creative edge. Skilled at balancing multiple projects with grace and a cool head. Experienced in navigating the world of celebrities and influencers. Driven by a cause, with the belief that a story well-told can make all the difference. What We Offer: Work-life balance with our flexible working approach. A chance to be part of a team that values progress and inclusivity. The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The closing date for applications is 23.59 on Monday 22nd April 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Monday 8th April. Interviews will be held week commencing 29th April.
Mar 28, 2024
Full time
£38,390.76 per annum (based outside London) / £41,189.64 per annum (London weighting applied) Location: Flexible, home and office based working with an expectation of around 1 day a month in the office About The Children's Society: At The Children's Society, we're dedicated to changing young lives for the better. We are searching for a Celebrity and Talent Manager who's passionate about making a difference for children and families. Your role will be pivotal in bringing the spotlight to our cause, helping us reach out and engage hearts and minds. The Role: This position offers the chance to be at the centre of our cause, connecting with public figures and influencers who share our vision for a better world for children. You'll use your strategic thinking and storytelling skills, along with your extensive contacts list to weave our cause into compelling narratives that capture attention and inspire action. Your Impact: Build genuine relationships with celebrities and influencers to champion our cause. Develop collaborative campaigns within our media and storytelling team to magnify our messages. Create memorable moments and content with famous supporters that audiences love. Ensure our values and vision shine in every celebrity collaboration. Strategically manage our ambassador program, keeping our mission in the limelight. Contribute to the effective management of resources and a purpose-driven budget. Keep a pulse on the entertainment and media landscape to position us at the forefront of social impact and change. Who You Are: A natural at networking with a flair for persuasive, transparent communication. A strategic thinker with a creative edge. Skilled at balancing multiple projects with grace and a cool head. Experienced in navigating the world of celebrities and influencers. Driven by a cause, with the belief that a story well-told can make all the difference. What We Offer: Work-life balance with our flexible working approach. A chance to be part of a team that values progress and inclusivity. The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The closing date for applications is 23.59 on Monday 22nd April 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Monday 8th April. Interviews will be held week commencing 29th April.
Senior Care Assistant We are looking for a Senior Care Assistant to join our clients team in Rochford, Essex, on a permanent basis. This organisation provide support and care to elderly residents and have a large residential dementia care home based in the heart of Rochford. Within the role of a Senior Care Assistant, you will be responsible for leading and supporting a team of care assistants, ensuring the delivery of high-quality care for our residents. As a senior care assistant, you will also: - Assist the manager and deputy manager in the day-to-day running of the home - Supervise, mentor, and appraise the care assistants - Provide personal care and support to the residents, respecting their dignity, preferences, and choices - Administer medication and maintain accurate records - Promote the health and well-being of the residents, following their care plans and risk assessments - Communicate effectively with the residents, their families, and other professionals - Participate in staff meetings, training, and development - Comply with all relevant policies and procedures, including safeguarding, health and safety, and infection control To be successful in this role, you will need: - NVQ Level 3 in Health and Social Care, or equivalent qualification - Experience of working as a senior care assistant, or a care assistant with a wealth of knowledge and skills, ready to step up - Experience of working with people with dementia, preferably in a residential setting - Right to work in the UK with atleast 2 years experience based in the UK - Knowledge of person-centred care, dementia care, and best practice - Ability to lead and motivate a team of staff - Ability to work flexibly, including shifts, weekends, and bank holidays In return, we this organisation offer: - A competitive salary of up to £14.50 per hour depending on experience - 28 days of annual leave, including bank holidays - A comprehensive induction and training programme - A supportive and friendly work environment - Opportunities for career progression and development If you are interested in this role, please send your CV to or alternatively, give us a call to discuss further on . If this role is not quite for you, please still give us a call and we can have a confidential discussion around your career. We look forward to hearing from you! #
Mar 28, 2024
Full time
Senior Care Assistant We are looking for a Senior Care Assistant to join our clients team in Rochford, Essex, on a permanent basis. This organisation provide support and care to elderly residents and have a large residential dementia care home based in the heart of Rochford. Within the role of a Senior Care Assistant, you will be responsible for leading and supporting a team of care assistants, ensuring the delivery of high-quality care for our residents. As a senior care assistant, you will also: - Assist the manager and deputy manager in the day-to-day running of the home - Supervise, mentor, and appraise the care assistants - Provide personal care and support to the residents, respecting their dignity, preferences, and choices - Administer medication and maintain accurate records - Promote the health and well-being of the residents, following their care plans and risk assessments - Communicate effectively with the residents, their families, and other professionals - Participate in staff meetings, training, and development - Comply with all relevant policies and procedures, including safeguarding, health and safety, and infection control To be successful in this role, you will need: - NVQ Level 3 in Health and Social Care, or equivalent qualification - Experience of working as a senior care assistant, or a care assistant with a wealth of knowledge and skills, ready to step up - Experience of working with people with dementia, preferably in a residential setting - Right to work in the UK with atleast 2 years experience based in the UK - Knowledge of person-centred care, dementia care, and best practice - Ability to lead and motivate a team of staff - Ability to work flexibly, including shifts, weekends, and bank holidays In return, we this organisation offer: - A competitive salary of up to £14.50 per hour depending on experience - 28 days of annual leave, including bank holidays - A comprehensive induction and training programme - A supportive and friendly work environment - Opportunities for career progression and development If you are interested in this role, please send your CV to or alternatively, give us a call to discuss further on . If this role is not quite for you, please still give us a call and we can have a confidential discussion around your career. We look forward to hearing from you! #
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers'unlimited choice, unmatched ease and unmissable value for their next getaway. Ourteam is the driving force behind our role as our customers' personal holiday expert - thesmart way to get away. About the team The Supplying department is responsible for hotel, flight and ancillary supplierintegrations, including data ingestion and reservation API, with a focus on optimisingbreadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components. Much of the Supply work is about ensuring our scalability; bringing in new integrations; identifying supplier opportunities and working with Commercial supply on building great supplier relationships. We have over 36,000 hotels and millions of flight combinations to look after and our goal is to continue to make the platform simple and configurable for future markets. Our other departments are: Selling - responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamlesscheckout experience through both our app and web. Areas of responsibilityinclude our search platform, payment services, revenue management platformand content. Managing - Looks after the entire post-booking journey, from managing thecustomers booking through our app to the call centre tooling and chatbot thatservices all our customer needs. Scaling - the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems ardbuilt on - such as our infrastructure and content management systems. The impact you'll have Reporting to the Head of Product for Supply, you will: Work closely with our commercial team, engineers and analysts to evolveexisting, and create new, product initiatives. Deliver platform solutions to ambiguous and challenging problems for a range ofstakeholders: customers, suppliers and internal teams. Collaborate with other cross-functional teams to support loveholidays' missionto open the world to everyone. Your day-to-day Prioritise initiatives for highly technical and detail-oriented Flight Supply team ina fast-paced environment - the ability to foster close-knit teams with excellentcommunication is essential for us to deliver for the business. Build business cases for new product initiatives, with a focus on market andopportunity sizing. Leverage relationships with external technical suppliers, vendors and partners tosuccessfully execute on loveholidays' objectives. Your skillset Excellent communication with stakeholders and senior team members, bridgingcommercial and technical teams by translating complex concepts andrequirements. Experience autonomously delivering technical solutions for customer problems. A passion for building exceptional internal products that can scale effectively. Desirable Experience in analytics tools like BigQuery to unlock insights and give the teamvisibility into metrics. Perks of joining us Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Ability to buy and sell annual leave Subsidised gym memberships Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment thatencourages personal growth and collective success. Each individual offers uniqueperspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Mar 28, 2024
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers'unlimited choice, unmatched ease and unmissable value for their next getaway. Ourteam is the driving force behind our role as our customers' personal holiday expert - thesmart way to get away. About the team The Supplying department is responsible for hotel, flight and ancillary supplierintegrations, including data ingestion and reservation API, with a focus on optimisingbreadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components. Much of the Supply work is about ensuring our scalability; bringing in new integrations; identifying supplier opportunities and working with Commercial supply on building great supplier relationships. We have over 36,000 hotels and millions of flight combinations to look after and our goal is to continue to make the platform simple and configurable for future markets. Our other departments are: Selling - responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamlesscheckout experience through both our app and web. Areas of responsibilityinclude our search platform, payment services, revenue management platformand content. Managing - Looks after the entire post-booking journey, from managing thecustomers booking through our app to the call centre tooling and chatbot thatservices all our customer needs. Scaling - the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems ardbuilt on - such as our infrastructure and content management systems. The impact you'll have Reporting to the Head of Product for Supply, you will: Work closely with our commercial team, engineers and analysts to evolveexisting, and create new, product initiatives. Deliver platform solutions to ambiguous and challenging problems for a range ofstakeholders: customers, suppliers and internal teams. Collaborate with other cross-functional teams to support loveholidays' missionto open the world to everyone. Your day-to-day Prioritise initiatives for highly technical and detail-oriented Flight Supply team ina fast-paced environment - the ability to foster close-knit teams with excellentcommunication is essential for us to deliver for the business. Build business cases for new product initiatives, with a focus on market andopportunity sizing. Leverage relationships with external technical suppliers, vendors and partners tosuccessfully execute on loveholidays' objectives. Your skillset Excellent communication with stakeholders and senior team members, bridgingcommercial and technical teams by translating complex concepts andrequirements. Experience autonomously delivering technical solutions for customer problems. A passion for building exceptional internal products that can scale effectively. Desirable Experience in analytics tools like BigQuery to unlock insights and give the teamvisibility into metrics. Perks of joining us Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Ability to buy and sell annual leave Subsidised gym memberships Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment thatencourages personal growth and collective success. Each individual offers uniqueperspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Service Manager Your new company: We are looking to recruit a motivated and passionate Service Manager to provide person-centred support to our service users. We support a wide range of people, including those suffering from substance misuse and people suffering with their mental health. We believe that everyone in society should have a chance to succeed, with a safe and secure place to live and a good education. Your new role: You will be Working closely with the residents and staff to manage their needs. You will help service users to identify goals and provide the support they need to reach them. This will involve liaising with other agencies such as landlords and homeless prevention teams to help the people you support keep their place within the property. In addition, you will be supporting the service users to organise their finances and promote their independence. You will be completing activities to promote and build self-esteem. Typical shifts will be: 37 hours: 9-5 Monday-Friday What you'll need to succeed: Experience in a tenancy support, the mental health field, dealing with drug and alcohol abuse, helping people with housing and their benefits is mandatory. It is important that you can use a caring approach to build trust and strong relationships. It is also essential that you have strong time-management skills to stay on top of your caseload and work collaboratively with others. You will need to be a UK driver and have your own car. What you'll get in return: Weekly pay A friendly supportive office team available 24/7 with our on-call system Career progression Referral bonuses Free training Free DBS Flexible working Holiday pay 26 days holiday Enhanced family leave Pension Flexible working What you need to do now : If this role sounds like something you might be interested, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Mar 28, 2024
Full time
Service Manager Your new company: We are looking to recruit a motivated and passionate Service Manager to provide person-centred support to our service users. We support a wide range of people, including those suffering from substance misuse and people suffering with their mental health. We believe that everyone in society should have a chance to succeed, with a safe and secure place to live and a good education. Your new role: You will be Working closely with the residents and staff to manage their needs. You will help service users to identify goals and provide the support they need to reach them. This will involve liaising with other agencies such as landlords and homeless prevention teams to help the people you support keep their place within the property. In addition, you will be supporting the service users to organise their finances and promote their independence. You will be completing activities to promote and build self-esteem. Typical shifts will be: 37 hours: 9-5 Monday-Friday What you'll need to succeed: Experience in a tenancy support, the mental health field, dealing with drug and alcohol abuse, helping people with housing and their benefits is mandatory. It is important that you can use a caring approach to build trust and strong relationships. It is also essential that you have strong time-management skills to stay on top of your caseload and work collaboratively with others. You will need to be a UK driver and have your own car. What you'll get in return: Weekly pay A friendly supportive office team available 24/7 with our on-call system Career progression Referral bonuses Free training Free DBS Flexible working Holiday pay 26 days holiday Enhanced family leave Pension Flexible working What you need to do now : If this role sounds like something you might be interested, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
About the opportunity Store Manager Opportunity: lead, inspire, and excel - creating amazing value everyday! As a Store Manager in a dynamic team, you're stepping into more than just a leadership position - you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success. Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme. Comprehensive induction plan along with the opportunity to complete in-house development programmes, setting you up for success. Rota's are scheduled four-weeks in advance, creating a culture that cares for your life outside of work. Holiday allowance increasing by one day per year (up to 33 days) with the option to purchase additional days after two years' service, plus an extra day off for your Birthday. In-store discount of 10% along with exclusive discounts through our colleague benefits online portal All year-round initiatives to recognise and reward our colleagues. Enhanced Family friendly benefits and life assurance. Access to Employee Assistance to support your well-being. Your Impact: Love our customers: Providing the highest levels of customer service goes without saying: coach and guide your store teams to ensure everyone provides an excellent customer experience during every interaction. Your leadership will be the cornerstone of the store's success, Having the Right People in the right place at the right time. Care for our colleagues: Create a safe environment for your team and ensure all policies and procedures are followed. Working shoulder to shoulder to lead the team around you, knowing that is what gets you up in the morning. You're not just managing a team; you're developing people, whether it's through upward growth, internal opportunities, or developing their current role. Protect the pounds (and euros): Guiding a team that's as passionate about our goals as you are. Make sure your team understands how they contribute to the commercial objectives of the store and the business. Having a strategic approach to sales, shrink, and service, ensuring the store operates smoothly and efficiently. Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We're on an exciting journey, and you can be a part of it. We're part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you'll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you're part of our family, we'll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.
Mar 28, 2024
Full time
About the opportunity Store Manager Opportunity: lead, inspire, and excel - creating amazing value everyday! As a Store Manager in a dynamic team, you're stepping into more than just a leadership position - you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success. Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme. Comprehensive induction plan along with the opportunity to complete in-house development programmes, setting you up for success. Rota's are scheduled four-weeks in advance, creating a culture that cares for your life outside of work. Holiday allowance increasing by one day per year (up to 33 days) with the option to purchase additional days after two years' service, plus an extra day off for your Birthday. In-store discount of 10% along with exclusive discounts through our colleague benefits online portal All year-round initiatives to recognise and reward our colleagues. Enhanced Family friendly benefits and life assurance. Access to Employee Assistance to support your well-being. Your Impact: Love our customers: Providing the highest levels of customer service goes without saying: coach and guide your store teams to ensure everyone provides an excellent customer experience during every interaction. Your leadership will be the cornerstone of the store's success, Having the Right People in the right place at the right time. Care for our colleagues: Create a safe environment for your team and ensure all policies and procedures are followed. Working shoulder to shoulder to lead the team around you, knowing that is what gets you up in the morning. You're not just managing a team; you're developing people, whether it's through upward growth, internal opportunities, or developing their current role. Protect the pounds (and euros): Guiding a team that's as passionate about our goals as you are. Make sure your team understands how they contribute to the commercial objectives of the store and the business. Having a strategic approach to sales, shrink, and service, ensuring the store operates smoothly and efficiently. Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We're on an exciting journey, and you can be a part of it. We're part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you'll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you're part of our family, we'll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.
We are currently recruiting for a Customer Sales Advisor for a permanent, full-time, office-based role in the Automotive/Manufacturing sector. Working hours are 8am to 430pm Monday to Friday. Job Purpose: Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Responsible for providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM) Actively promote all company services and participation in sales promotions. Raise any concerns with the Office support manager as and when necessary. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Monitor backorders and VORs and input into production to expedite overdue orders. Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification Proven experience working within in a fast-paced telephone sales environment. Proficiency in MS Office (MS Excel and MS Outlook in particular). Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. Proven experience to work as part of a team. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task
Mar 28, 2024
Full time
We are currently recruiting for a Customer Sales Advisor for a permanent, full-time, office-based role in the Automotive/Manufacturing sector. Working hours are 8am to 430pm Monday to Friday. Job Purpose: Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Responsible for providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM) Actively promote all company services and participation in sales promotions. Raise any concerns with the Office support manager as and when necessary. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Monitor backorders and VORs and input into production to expedite overdue orders. Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification Proven experience working within in a fast-paced telephone sales environment. Proficiency in MS Office (MS Excel and MS Outlook in particular). Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. Proven experience to work as part of a team. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Mar 28, 2024
Full time
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying 12.05 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Seasonal
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying 12.05 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Assistant Store Manager Opportunity: Lead, inspire, and excel - creating amazing value everyday! As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success. Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship. Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success. Rota's are scheduled four-weeks in advance, creating a culture that cares for your life outside of work. Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday. Enhanced Family friendly benefits and life assurance. In-store discount of 10% along with exclusive discounts through our colleague online benefits portal. All year-round initiatives to recognise and reward our colleagues. Access to Employee Assistance to support your well-being. Your Impact: Love our customers: Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards. Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts - Keeping our 'two is a queue' initiative in mind. Care for our colleagues: Create a safe environment for your team and ensure all policies and procedures are followed. Work alongside the Store Manager to help support the team around you. Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching. Protect the pounds (and euros): Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved. Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly. Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We're on an exciting journey, and you can be a part of it. We're part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you'll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you're part of our family, we'll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.
Mar 28, 2024
Full time
Assistant Store Manager Opportunity: Lead, inspire, and excel - creating amazing value everyday! As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success. Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship. Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success. Rota's are scheduled four-weeks in advance, creating a culture that cares for your life outside of work. Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday. Enhanced Family friendly benefits and life assurance. In-store discount of 10% along with exclusive discounts through our colleague online benefits portal. All year-round initiatives to recognise and reward our colleagues. Access to Employee Assistance to support your well-being. Your Impact: Love our customers: Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards. Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts - Keeping our 'two is a queue' initiative in mind. Care for our colleagues: Create a safe environment for your team and ensure all policies and procedures are followed. Work alongside the Store Manager to help support the team around you. Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching. Protect the pounds (and euros): Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved. Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly. Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We're on an exciting journey, and you can be a part of it. We're part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you'll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you're part of our family, we'll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.
Your new company A retail company based in Isleworth is looking for a Customer Service Advisor to join their team. This is an exciting position if you are looking to get into or continue your experience within customer service positions. Your new role Working within the customer service team, you will be responsible for the following - Handling inbound telephone calls and emails and sometimes letter Responding to and resolving customer enquiries and complaints Working towards and achieving agreed KPI targets Provide an excellent customer experience Managing email inboxes Logging customer enquiries, complaints, and details into the systems General administrative duties such as preparing reports Working with line managers and liaising with other company departments when necessary What you'll need to succeed You will have excellent written and verbal communication skills with experience working within a customer service environment. You will be able to articulate yourself in a professional manner via telephone and email as well as composing letters. You will be able to retain a good company knowledge. What you'll get in return In return, you will receive a pro rata salary of 24,000, working 37.5 hours per week. You will work shifts Monday-Friday between 9am - 5:30pm with an occasional early shift that starts at 8am or a late shift that finishes at 9pm. You will also be required to work 1 weekend a month (time off in lieu during the week). This is a hybrid working role with 2 days in the office and the rest at home once the training period has been completed (for training you will be required in the office). As well as this, you will be joining a great customer service team and an award-winning company. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company A retail company based in Isleworth is looking for a Customer Service Advisor to join their team. This is an exciting position if you are looking to get into or continue your experience within customer service positions. Your new role Working within the customer service team, you will be responsible for the following - Handling inbound telephone calls and emails and sometimes letter Responding to and resolving customer enquiries and complaints Working towards and achieving agreed KPI targets Provide an excellent customer experience Managing email inboxes Logging customer enquiries, complaints, and details into the systems General administrative duties such as preparing reports Working with line managers and liaising with other company departments when necessary What you'll need to succeed You will have excellent written and verbal communication skills with experience working within a customer service environment. You will be able to articulate yourself in a professional manner via telephone and email as well as composing letters. You will be able to retain a good company knowledge. What you'll get in return In return, you will receive a pro rata salary of 24,000, working 37.5 hours per week. You will work shifts Monday-Friday between 9am - 5:30pm with an occasional early shift that starts at 8am or a late shift that finishes at 9pm. You will also be required to work 1 weekend a month (time off in lieu during the week). This is a hybrid working role with 2 days in the office and the rest at home once the training period has been completed (for training you will be required in the office). As well as this, you will be joining a great customer service team and an award-winning company. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Feedback Officer Location: Stockport Salary: £26,421 - £28,770 per annum Permanent Full time, 37 hours Closing date: Friday 5th April 2024 Interview Date: Tuesday 16th April 2024 This role will be on Stockport Homes terms and conditions Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities. We're currently recruiting for a Customer Feedback Officer to join our Customer Feedback Team on a permanent contract. This role will see you recording and responding to all forms of customer feedback and helping drive service improvements across the organisation. The role will involve you liaising and communicating effectively with customers, MPs, Councillors, Managers and Heads of service on a regular basis. With excellent time-management skills, you will have the ability to effectively manage a varying caseload. You will also be able to use your initiative to solve complex problems alongside empathy to make reasoned judgements and seek good outcomes for customers. In some cases, you will be investigating complaints and seeking resolutions with customers, in others providing support to colleagues and ensuring they are providing timely and high-quality responses. Customer Feedback Officers are involved at every stage of SHG's complaints process and will be involved in facilitating stage 2 escalation requests and hearings. This is a challenging and important role. You will have the opportunity to develop your knowledge and understanding of the many different services provided by SHG and support teams across the organisation to effectively dealing with customer feedback. Our ideal candidate will: Be very customer focused, with a high level of empathy and understanding. Have excellent time-management and organisational skills. Be able to influence stakeholders in order to gain good outcomes for customers. Have excellent verbal and written communication skills. Make good of use judgement and reason to seek appropriate resolutions with customers. It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We're always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups. About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Mar 28, 2024
Full time
Customer Feedback Officer Location: Stockport Salary: £26,421 - £28,770 per annum Permanent Full time, 37 hours Closing date: Friday 5th April 2024 Interview Date: Tuesday 16th April 2024 This role will be on Stockport Homes terms and conditions Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities. We're currently recruiting for a Customer Feedback Officer to join our Customer Feedback Team on a permanent contract. This role will see you recording and responding to all forms of customer feedback and helping drive service improvements across the organisation. The role will involve you liaising and communicating effectively with customers, MPs, Councillors, Managers and Heads of service on a regular basis. With excellent time-management skills, you will have the ability to effectively manage a varying caseload. You will also be able to use your initiative to solve complex problems alongside empathy to make reasoned judgements and seek good outcomes for customers. In some cases, you will be investigating complaints and seeking resolutions with customers, in others providing support to colleagues and ensuring they are providing timely and high-quality responses. Customer Feedback Officers are involved at every stage of SHG's complaints process and will be involved in facilitating stage 2 escalation requests and hearings. This is a challenging and important role. You will have the opportunity to develop your knowledge and understanding of the many different services provided by SHG and support teams across the organisation to effectively dealing with customer feedback. Our ideal candidate will: Be very customer focused, with a high level of empathy and understanding. Have excellent time-management and organisational skills. Be able to influence stakeholders in order to gain good outcomes for customers. Have excellent verbal and written communication skills. Make good of use judgement and reason to seek appropriate resolutions with customers. It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We're always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups. About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
We have been retained by a Northwest manufacturer and installer to recruit a Customer Service Manager for their site in Stockport. This organisation is a well-established and growing organisation that operates in a sector that truly makes a difference to people s lives. Our client is currently looking for a Customer Service Manager to help to strengthen their customer service offering, to give them a strong foundation for further growth. As a key member of the SLT, you will be responsible for the following: Supporting the commercial team to ensure customer communications are effective Improve processes and procedures for the customer service and sales order department Leading, mentor and develop a small team Ensuring that the CRM and other systems are up to date and accurate Suggest and implement process improvements You will currently be in a Customer Service Management role. Ideally you will be experienced in a manufacturing, installation, distribution or technically biased business. You will have excellent communication skills and will have proven ability in working cross functionally. Experience of scheduling would be advantageous although is not essential. It is vital that you are a thoughtful, authentic and down to earth individual who is looking for a new challenge. As an expanding organisation, you will be rewarded with a competitive salary of up to £50,000 as well as the opportunity to join a truly employee focussed businesses who believes in work, life balance. Only pro-active, innovative candidates need apply. Handley James Consulting was launched by its founders to provide clients with a quality recruitment service on a committed basis. HJC apply unique Search and Selection techniques to all of your recruitment requirements. Irrelevant of whether this is a skilled engineering role or an executive placement we provide the same level of service to clients and candidates alike. We understand that irrelevant of discipline or level; your next career move is vitally important and we treat everyone equally. Our key differentiators are that the founders of Handley James have both worked in manufacturing and engineering organisations themselves, they are extremely down to earth and honest in their approach and they don t apply pressure tactics to either candidates or clients. We respect your need for time when making decisions.
Mar 28, 2024
Full time
We have been retained by a Northwest manufacturer and installer to recruit a Customer Service Manager for their site in Stockport. This organisation is a well-established and growing organisation that operates in a sector that truly makes a difference to people s lives. Our client is currently looking for a Customer Service Manager to help to strengthen their customer service offering, to give them a strong foundation for further growth. As a key member of the SLT, you will be responsible for the following: Supporting the commercial team to ensure customer communications are effective Improve processes and procedures for the customer service and sales order department Leading, mentor and develop a small team Ensuring that the CRM and other systems are up to date and accurate Suggest and implement process improvements You will currently be in a Customer Service Management role. Ideally you will be experienced in a manufacturing, installation, distribution or technically biased business. You will have excellent communication skills and will have proven ability in working cross functionally. Experience of scheduling would be advantageous although is not essential. It is vital that you are a thoughtful, authentic and down to earth individual who is looking for a new challenge. As an expanding organisation, you will be rewarded with a competitive salary of up to £50,000 as well as the opportunity to join a truly employee focussed businesses who believes in work, life balance. Only pro-active, innovative candidates need apply. Handley James Consulting was launched by its founders to provide clients with a quality recruitment service on a committed basis. HJC apply unique Search and Selection techniques to all of your recruitment requirements. Irrelevant of whether this is a skilled engineering role or an executive placement we provide the same level of service to clients and candidates alike. We understand that irrelevant of discipline or level; your next career move is vitally important and we treat everyone equally. Our key differentiators are that the founders of Handley James have both worked in manufacturing and engineering organisations themselves, they are extremely down to earth and honest in their approach and they don t apply pressure tactics to either candidates or clients. We respect your need for time when making decisions.
Description And Requirements Ardmore have been at the forefront in delivering hundreds of major projects across London. Some of our iconic projects include the Corinthia Hotel, Old War Office restoration and the Greenwich Peninsula. We build homes, offices, hotels, schools, medical centres, parks, playgrounds - every facility our great city needs. And we do it with passion. With sensitivity. With style! To deliver an exceptional candidate and hiring manager experience from identification of need to onboarding. To resource in all areas of recruitment including senior and specialist roles, high volume, and Trade Labour. Whether you're looking to make the jump from Agency to internal or a have few years of internal under your belt, please get in touch. This role will be based at our Head Office in Islington and will be a Hybrid role that will consist of 3 days in the office and 2 days at home. Main Responsibilities: Work with hiring managers to understand the skills, competencies, and experience necessary for each role ensuring that all opportunities to support and upskill are utilised. Source, engage, and recruit new talent, advising on the most appropriate recruitment solution for each role, using social media platforms, CV databases and headhunting where appropriate. Screen and shortlist potential candidates for all roles via telephone and online interviews. Working in partnership with the HR team, build a workforce planning process and engage with internal transfers, creating a talent pipeline for key roles across the organisation. Keep all trackers up to date, ensuring they are accurate and progress data is always available to aid reporting and business updates. Ensure we comply with all legal requirements including right to work and GDPR. Working on ad hoc projects as required in conjunction with the Group TA Manager and Head of HR We're Looking For: Up to date Employment law knowledge specifically relating to recruitment practices. Strong attention to detail, administration skills and written presentation skills. Demonstrable experience working on volume and specialist recruitment, ideally within the construction sector. Proven experience delivering end to end in-house recruitment experience Example of Company Benefits (Dependent on role level) Competitive Maternity, Adoption & Paternity Pay scheme Medical Cover (Most pre-existing conditions are covered) - Dependent on role level Competitive holiday allowances, starting with 25 + bank holidays and going up to 30 days + Bank holidays (dependant on length of service), Day off on your birthday also included! Competitive pension scheme to help you for when you retire Life Assurance (Paying 4 your salary) Relevant professional membership fees paid and continued support with your professional growth and Learning. Generous Staff referral scheme, paying up to 3,500 The opportunity to save up to 25% on your bike via the Cycle to work scheme Discounts on 100's of retailers and Gyms Further Information About the Role Kindly be aware that this advertisement for our job vacancy may not encompass all assigned duties, responsibilities, or aspects of the role described. It is subject to potential amendments at the sole discretion of Ardmore. For a full role profile, please contact us directly at Equal Opportunities Ardmore are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender, reassignment, religion or belief, marital status, or pregnancy or maternity. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any reasonable adjustments to complete your application. Candidate Privacy Notice As part of our recruitment process for all roles including employees, consultants and subcontractors, we collect and process personal data relating to job candidates and potential candidates. We explain how we use personal information in the Candidate privacy notice. To view our Candidate privacy notice please visit the Ardmore Group website > Working for us > privacy notice.
Mar 28, 2024
Full time
Description And Requirements Ardmore have been at the forefront in delivering hundreds of major projects across London. Some of our iconic projects include the Corinthia Hotel, Old War Office restoration and the Greenwich Peninsula. We build homes, offices, hotels, schools, medical centres, parks, playgrounds - every facility our great city needs. And we do it with passion. With sensitivity. With style! To deliver an exceptional candidate and hiring manager experience from identification of need to onboarding. To resource in all areas of recruitment including senior and specialist roles, high volume, and Trade Labour. Whether you're looking to make the jump from Agency to internal or a have few years of internal under your belt, please get in touch. This role will be based at our Head Office in Islington and will be a Hybrid role that will consist of 3 days in the office and 2 days at home. Main Responsibilities: Work with hiring managers to understand the skills, competencies, and experience necessary for each role ensuring that all opportunities to support and upskill are utilised. Source, engage, and recruit new talent, advising on the most appropriate recruitment solution for each role, using social media platforms, CV databases and headhunting where appropriate. Screen and shortlist potential candidates for all roles via telephone and online interviews. Working in partnership with the HR team, build a workforce planning process and engage with internal transfers, creating a talent pipeline for key roles across the organisation. Keep all trackers up to date, ensuring they are accurate and progress data is always available to aid reporting and business updates. Ensure we comply with all legal requirements including right to work and GDPR. Working on ad hoc projects as required in conjunction with the Group TA Manager and Head of HR We're Looking For: Up to date Employment law knowledge specifically relating to recruitment practices. Strong attention to detail, administration skills and written presentation skills. Demonstrable experience working on volume and specialist recruitment, ideally within the construction sector. Proven experience delivering end to end in-house recruitment experience Example of Company Benefits (Dependent on role level) Competitive Maternity, Adoption & Paternity Pay scheme Medical Cover (Most pre-existing conditions are covered) - Dependent on role level Competitive holiday allowances, starting with 25 + bank holidays and going up to 30 days + Bank holidays (dependant on length of service), Day off on your birthday also included! Competitive pension scheme to help you for when you retire Life Assurance (Paying 4 your salary) Relevant professional membership fees paid and continued support with your professional growth and Learning. Generous Staff referral scheme, paying up to 3,500 The opportunity to save up to 25% on your bike via the Cycle to work scheme Discounts on 100's of retailers and Gyms Further Information About the Role Kindly be aware that this advertisement for our job vacancy may not encompass all assigned duties, responsibilities, or aspects of the role described. It is subject to potential amendments at the sole discretion of Ardmore. For a full role profile, please contact us directly at Equal Opportunities Ardmore are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender, reassignment, religion or belief, marital status, or pregnancy or maternity. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any reasonable adjustments to complete your application. Candidate Privacy Notice As part of our recruitment process for all roles including employees, consultants and subcontractors, we collect and process personal data relating to job candidates and potential candidates. We explain how we use personal information in the Candidate privacy notice. To view our Candidate privacy notice please visit the Ardmore Group website > Working for us > privacy notice.
About Auto Trader We're Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart. About the job We're looking for Account Managers to join our Leasing tribe based in our recently refurbished Hemel Hempstead office. At Auto Trader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing tribe, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, you'll establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey. Balancing your customer service skills, you'll also be expected to demonstrate your sales acumen with a tenacity working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to dedicate your efforts to engaging customers with your enthusiasm and delivering exceptional customer service. You might think being a car enthusiast is a must for this role, but that's not the case! What we're looking for Previous experience working in a sales environment, this could be face-face or phone environment You will have experience achieving targets or KPIs You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection handling and influencing skills Organised and will be able to prioritise effectively Motivation, resilience, and a team player who enjoys collaborating as part of a wider team Strong written and verbal communication skills with an eye for accuracy and attention to detail At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you. Working Hours Our Account Managers work a 37.5 hour week over a 4-week rota cycle In the 4-week cycle, you will work: One weekend One week of evening shifts until 8pm with a later start in the morning Benefits and more We're offering a salary of £35,000-£45,000 dependent on skills and experience, and a flexible benefits package to support your health and well-being. Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans. But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme. Our hybrid model, Connected Working, combines the best of both worlds - office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you're out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here .
Mar 28, 2024
Full time
About Auto Trader We're Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart. About the job We're looking for Account Managers to join our Leasing tribe based in our recently refurbished Hemel Hempstead office. At Auto Trader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing tribe, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, you'll establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey. Balancing your customer service skills, you'll also be expected to demonstrate your sales acumen with a tenacity working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to dedicate your efforts to engaging customers with your enthusiasm and delivering exceptional customer service. You might think being a car enthusiast is a must for this role, but that's not the case! What we're looking for Previous experience working in a sales environment, this could be face-face or phone environment You will have experience achieving targets or KPIs You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection handling and influencing skills Organised and will be able to prioritise effectively Motivation, resilience, and a team player who enjoys collaborating as part of a wider team Strong written and verbal communication skills with an eye for accuracy and attention to detail At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you. Working Hours Our Account Managers work a 37.5 hour week over a 4-week rota cycle In the 4-week cycle, you will work: One weekend One week of evening shifts until 8pm with a later start in the morning Benefits and more We're offering a salary of £35,000-£45,000 dependent on skills and experience, and a flexible benefits package to support your health and well-being. Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans. But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme. Our hybrid model, Connected Working, combines the best of both worlds - office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you're out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here .
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mobile Multi-Skilled Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team covering sites in Greenford, Thatcham, Reading, and Bracknell. Purpose of Job To carry out planned preventative maintenance and reactive works to client systems. Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable) Aptitudes Good verbal communication skills Good written English skills Character Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Able to make sound decisions when needed. Physically fit and able to carry tools and components by hand up to 20kg. Able to ascend and descend vertical access equipment. Able to work at heights and on roofs. A team player, able to work with CBRE Managed Services and clients staff of all levels. Circumstances Able to attend the site location within one hour of notification to participate in out-of-hours rostered stand-by and call-out procedures.
Mar 28, 2024
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mobile Multi-Skilled Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team covering sites in Greenford, Thatcham, Reading, and Bracknell. Purpose of Job To carry out planned preventative maintenance and reactive works to client systems. Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable) Aptitudes Good verbal communication skills Good written English skills Character Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Able to make sound decisions when needed. Physically fit and able to carry tools and components by hand up to 20kg. Able to ascend and descend vertical access equipment. Able to work at heights and on roofs. A team player, able to work with CBRE Managed Services and clients staff of all levels. Circumstances Able to attend the site location within one hour of notification to participate in out-of-hours rostered stand-by and call-out procedures.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counterterrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? AWE are seeking an experienced, innovative and dedicated Network Engineer to support and maintain AWE s Firewall and Network Systems. Each day offers a new challenge and learning opportunity. Location - Reading area Salary - from £35,840 subject to skills and experience AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Relocation package available (terms and conditions apply) The Role: Reporting to the IT Manager, the successful Network Engineer will be responsible for the installation and maintenance of routers, switches and firewalls and the day to day running of multiple networks. The key tasks will include: Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements and producing low level designs, including network diagrams and configuration build documentation. Fulfilment of service requests and resolving incidents. Mentoring of less experienced members of the team. Support of project work and remote sites will be required. Liaise with 3rd party Vendors to resolve issues. The Candidate: To be considered for this position, we are looking for candidates who have the following skills, qualifications and experience: Required Skills, Qualifications and Experience • Previous proven engineering experience within a networking environment. • Good knowledge of networking protocols, especially OSPF • Working to high personal standards in environment, safety, health, security and quality and be a great team player. • Good communicator (Written and oral) with sound facilitation skills that can be related to colleagues of all levels including contractors. • Ability to operate under pressure, meet tight deadlines and influence decisions. • Good technical investigation and problem-solving skills. • Ability to produce clear and concise written operating procedures and documentation. • Maintain technical skills to support latest network hardware/software. • Strong ability to think creatively and seek continuous improvement. Desired Skills, Qualifications and Experience • Experience with Juniper equipment (particularly EX, SRX and QFX platforms) • Experience with Extreme Network equipment. • Experience with NAC (Network Access Control) solutions/802.1X. • Data Centre experience. Other requirements: Willingness to work flexibly and to occasionally work evenings and weekends where exceptional circumstances require it with overtime allowance. Due to the nature of this role you will be working from our Aldermaston site full-time On call roster duties will be required with additional allowance. Occasional travel to remote sites will be required therefore driving licence is essential. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Mar 28, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counterterrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? AWE are seeking an experienced, innovative and dedicated Network Engineer to support and maintain AWE s Firewall and Network Systems. Each day offers a new challenge and learning opportunity. Location - Reading area Salary - from £35,840 subject to skills and experience AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Relocation package available (terms and conditions apply) The Role: Reporting to the IT Manager, the successful Network Engineer will be responsible for the installation and maintenance of routers, switches and firewalls and the day to day running of multiple networks. The key tasks will include: Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements and producing low level designs, including network diagrams and configuration build documentation. Fulfilment of service requests and resolving incidents. Mentoring of less experienced members of the team. Support of project work and remote sites will be required. Liaise with 3rd party Vendors to resolve issues. The Candidate: To be considered for this position, we are looking for candidates who have the following skills, qualifications and experience: Required Skills, Qualifications and Experience • Previous proven engineering experience within a networking environment. • Good knowledge of networking protocols, especially OSPF • Working to high personal standards in environment, safety, health, security and quality and be a great team player. • Good communicator (Written and oral) with sound facilitation skills that can be related to colleagues of all levels including contractors. • Ability to operate under pressure, meet tight deadlines and influence decisions. • Good technical investigation and problem-solving skills. • Ability to produce clear and concise written operating procedures and documentation. • Maintain technical skills to support latest network hardware/software. • Strong ability to think creatively and seek continuous improvement. Desired Skills, Qualifications and Experience • Experience with Juniper equipment (particularly EX, SRX and QFX platforms) • Experience with Extreme Network equipment. • Experience with NAC (Network Access Control) solutions/802.1X. • Data Centre experience. Other requirements: Willingness to work flexibly and to occasionally work evenings and weekends where exceptional circumstances require it with overtime allowance. Due to the nature of this role you will be working from our Aldermaston site full-time On call roster duties will be required with additional allowance. Occasional travel to remote sites will be required therefore driving licence is essential. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Housekeeping Assistant, Luxury Residential Property Central London, 28,000 The Housekeeping Assistant plays a crucial role in creating a secure and enjoyable living environment, maintaining a high standard of cleanliness and upkeep in both front and back of house areas. The primary objective is to adhere to established standards and expectations by consistently cleaning designated areas throughout the day, delivering intuitive service, cleanliness, and customer care. Personalized communication and interaction with all stakeholders are key components, aligning with agreed service standards and procedures. The aim is to provide each resident with a unique and exceptional experience, promptly addressing requests with adaptability and continuous improvement. Key responsibilities encompass: Serving as a liaison for resident guests through various communication channels. Ensuring cleanliness pre and post resident move-in and move-out processes. Collaborating with team members to maintain stakeholder satisfaction. Upholding knowledge of the organization's vision, roots, and service standards. Assisting the Residential Amenities General Manager in implementing experiences. Safeguarding building security by ensuring prompt return of keys. Communicating and coordinating resident and internal inquiries with relevant departments. Maintaining a high-quality resident preferences database. Adhering to company procedures, guidelines, and quality assurance measures. Efficiently completing resident requests and maintaining amenity spaces. Negotiating alternatives for requests that require a different solution. Supporting the Housekeeping Services Manager in interactions with third-party service providers. Greeting and bidding farewell to residents and visitors to foster a warm atmosphere. Attending departmental training sessions as scheduled. Demonstrating a thorough understanding of cleaning products and their economical use. Responding appropriately to situations that may impact safety and well-being. Reporting damages, scuffs, marks, or scratches to equipment or property to the Housekeeping Services Manager. Taking ownership of designated areas to ensure they meet established standards. Performing scheduled cleaning tasks in both front and back of house areas. Completing daily tasks outlined in the shift task list proactively and professionally. Undertaking any additional duties or projects assigned by the Housekeeping Services Manager. Maintaining the cleanliness of welfare areas to meet set standards. Supporting the vision of a consistently clean and presentable environment for residents, guests, and colleagues. Participating in comprehensive handovers with colleagues to ensure seamless service. Desirable skill set includes high efficiency, organizational skills, dependability, sympathy, a service-driven mindset, assertiveness, initiative, attention to detail, cultural understanding, team mentality, adaptability, eligibility to work in the UK, and proficiency in Mandarin is welcomed. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 28, 2024
Full time
Housekeeping Assistant, Luxury Residential Property Central London, 28,000 The Housekeeping Assistant plays a crucial role in creating a secure and enjoyable living environment, maintaining a high standard of cleanliness and upkeep in both front and back of house areas. The primary objective is to adhere to established standards and expectations by consistently cleaning designated areas throughout the day, delivering intuitive service, cleanliness, and customer care. Personalized communication and interaction with all stakeholders are key components, aligning with agreed service standards and procedures. The aim is to provide each resident with a unique and exceptional experience, promptly addressing requests with adaptability and continuous improvement. Key responsibilities encompass: Serving as a liaison for resident guests through various communication channels. Ensuring cleanliness pre and post resident move-in and move-out processes. Collaborating with team members to maintain stakeholder satisfaction. Upholding knowledge of the organization's vision, roots, and service standards. Assisting the Residential Amenities General Manager in implementing experiences. Safeguarding building security by ensuring prompt return of keys. Communicating and coordinating resident and internal inquiries with relevant departments. Maintaining a high-quality resident preferences database. Adhering to company procedures, guidelines, and quality assurance measures. Efficiently completing resident requests and maintaining amenity spaces. Negotiating alternatives for requests that require a different solution. Supporting the Housekeeping Services Manager in interactions with third-party service providers. Greeting and bidding farewell to residents and visitors to foster a warm atmosphere. Attending departmental training sessions as scheduled. Demonstrating a thorough understanding of cleaning products and their economical use. Responding appropriately to situations that may impact safety and well-being. Reporting damages, scuffs, marks, or scratches to equipment or property to the Housekeeping Services Manager. Taking ownership of designated areas to ensure they meet established standards. Performing scheduled cleaning tasks in both front and back of house areas. Completing daily tasks outlined in the shift task list proactively and professionally. Undertaking any additional duties or projects assigned by the Housekeeping Services Manager. Maintaining the cleanliness of welfare areas to meet set standards. Supporting the vision of a consistently clean and presentable environment for residents, guests, and colleagues. Participating in comprehensive handovers with colleagues to ensure seamless service. Desirable skill set includes high efficiency, organizational skills, dependability, sympathy, a service-driven mindset, assertiveness, initiative, attention to detail, cultural understanding, team mentality, adaptability, eligibility to work in the UK, and proficiency in Mandarin is welcomed. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Entry Level Role! - Sales Support Executive (HYBRID!) Are you a graduate looking for their first entry level role? Do you have experience in customer services looking for your next step? If so keep reading as this could be for you Guildford -Central (Walking distance to station) 22,000 pl us hybrid working! (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours & SO MUCH MORE Overview: Hours: Monday -Friday 9am -5pm An exciting opportunity to join a successful online retailer in the heart of Guildford! As this business continues to grow they are seeking a motivated individual to play a pivotal role in supporting the brilliant and successful sales teams. Full training will be provided Responsibilities: Ensuring customer deliveries are monitored Ensuring customers receive an after sales care call Responding to tickets and calls within SLA timeframes Monitor inbox, flagging quote requests to the relevant account manager. Setting up new customer accounts, passing leads to the relevant sector manager Monitors sales order dispatches and flags issues to the relevant account manager for any necessary follow up. Supports the teams on retention and re-engagement calls Skills/Experience: Proven experience in customer service/ administration Relevant experience of a retail organisation within a store or head office environment ideal but not obligatory. Uses initiative to solve problems Numerate with good Excel skills If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Entry Level Role! - Sales Support Executive (HYBRID!) Are you a graduate looking for their first entry level role? Do you have experience in customer services looking for your next step? If so keep reading as this could be for you Guildford -Central (Walking distance to station) 22,000 pl us hybrid working! (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours & SO MUCH MORE Overview: Hours: Monday -Friday 9am -5pm An exciting opportunity to join a successful online retailer in the heart of Guildford! As this business continues to grow they are seeking a motivated individual to play a pivotal role in supporting the brilliant and successful sales teams. Full training will be provided Responsibilities: Ensuring customer deliveries are monitored Ensuring customers receive an after sales care call Responding to tickets and calls within SLA timeframes Monitor inbox, flagging quote requests to the relevant account manager. Setting up new customer accounts, passing leads to the relevant sector manager Monitors sales order dispatches and flags issues to the relevant account manager for any necessary follow up. Supports the teams on retention and re-engagement calls Skills/Experience: Proven experience in customer service/ administration Relevant experience of a retail organisation within a store or head office environment ideal but not obligatory. Uses initiative to solve problems Numerate with good Excel skills If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.