Role: Warranty Advisor Location: Warwick, CV34 6TE Hours: 37 hours per week between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday Role: Warranty Advisor Location: Warwick, CV34 6TE Hours: 37 hours per week between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday Salary: up to £28,000 pa DOE We're seeking someone to provideadministration support and assistance in all matters relatin click apply for full job details
Mar 29, 2024
Full time
Role: Warranty Advisor Location: Warwick, CV34 6TE Hours: 37 hours per week between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday Role: Warranty Advisor Location: Warwick, CV34 6TE Hours: 37 hours per week between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday Salary: up to £28,000 pa DOE We're seeking someone to provideadministration support and assistance in all matters relatin click apply for full job details
Passionate about Quality? Join Our Customer-Centric Team! We're a company driven by continuous improvement and a dedication to exceeding customer expectations. As our Quality Control Specialist , you'll play a key role in maintaining our commitment to excellence. Become an Integral Part of Our Quality Team: Reporting to the Quality Manager, you'll collaborate closely with diverse departments to ensure we achieve our business objectives. Your primary focus will be on upholding our ISO 9001:2015 quality management system and exceeding customer quality standards. Make a Difference in These Key Areas: Customer Champion: Address customer concerns promptly and effectively, ensuring their satisfaction. Process Pro: Streamline internal procedures and warranty processes, keeping everyone informed. Root Cause Detective: Partner with cross-functional teams to uncover the root causes of product failures using proven methodologies. Data Detective: Maintain accurate records of non-conformance reports, assigning them for timely resolution. Quality Control Maestro: Conduct product audits and inspections, verifying adherence to established procedures. Product Guardian: Inspect incoming and in-process products for quality, performing electrical testing as needed. Team Player: Support the quality department's daily tasks, contributing to a seamless quality assurance system. Tech Wiz: Utilize Factory Master MRP, Excel, and Word for data analysis and reporting. Cost Champion: Help minimize the cost of poor quality through proactive quality management. Embrace Opportunities Beyond: Quality Advocate: Foster a culture of excellence by promoting quality practices across the organization. Project Collaborator: Contribute your expertise to projects and new product introductions, driving quality, product, process, and cost improvements. Compliance Champion: Assist in maintaining compliance with ISO 9001:2015 and other relevant regulations. Continuous Learner: Develop your skills and support others in similar roles, contributing to a culture of collective growth. Join us in our commitment to continuous improvement and exceeding customer expectations!
Mar 29, 2024
Full time
Passionate about Quality? Join Our Customer-Centric Team! We're a company driven by continuous improvement and a dedication to exceeding customer expectations. As our Quality Control Specialist , you'll play a key role in maintaining our commitment to excellence. Become an Integral Part of Our Quality Team: Reporting to the Quality Manager, you'll collaborate closely with diverse departments to ensure we achieve our business objectives. Your primary focus will be on upholding our ISO 9001:2015 quality management system and exceeding customer quality standards. Make a Difference in These Key Areas: Customer Champion: Address customer concerns promptly and effectively, ensuring their satisfaction. Process Pro: Streamline internal procedures and warranty processes, keeping everyone informed. Root Cause Detective: Partner with cross-functional teams to uncover the root causes of product failures using proven methodologies. Data Detective: Maintain accurate records of non-conformance reports, assigning them for timely resolution. Quality Control Maestro: Conduct product audits and inspections, verifying adherence to established procedures. Product Guardian: Inspect incoming and in-process products for quality, performing electrical testing as needed. Team Player: Support the quality department's daily tasks, contributing to a seamless quality assurance system. Tech Wiz: Utilize Factory Master MRP, Excel, and Word for data analysis and reporting. Cost Champion: Help minimize the cost of poor quality through proactive quality management. Embrace Opportunities Beyond: Quality Advocate: Foster a culture of excellence by promoting quality practices across the organization. Project Collaborator: Contribute your expertise to projects and new product introductions, driving quality, product, process, and cost improvements. Compliance Champion: Assist in maintaining compliance with ISO 9001:2015 and other relevant regulations. Continuous Learner: Develop your skills and support others in similar roles, contributing to a culture of collective growth. Join us in our commitment to continuous improvement and exceeding customer expectations!
Osborne Appointments
Welwyn Garden City, Hertfordshire
Sales Administrator OA are currently working with a well-established organisation within the HVAC industry and are currently looking to recruit a Sales Administrator to join their growing business. Working Hours: Monday Friday, 8:30am 5pm £32,000 - £33,000 per year Permanent opportunity Hybrid working after training 3 days in the office 26 days holiday + bank holidays Free on-site parking Sales Administrator - Key Responsibilities: Processing orders in SAP, coordinating with logistics Coordinate delivery information with logistics, customers, and internal teams Assist in managing daily stock levels for availability Process warranty exchanges Manage transport damages, including verification and logistics coordination Initiate and track credit/debit notes until approval Support in collecting customer payments Resolve customer queries and complaints, coordinating internally if needed Sales Administrator - Skills and Experience: Previous experience within HVAC is essential Excellent communication skills; written and verbal Ability to work in a fast-paced environment Strong attention to detail Ability to prioritise own workload IT skills including Excel, SAP is advantageous If you are interested in this position, please apply online with your CV . WGCCOMMPERM Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction. Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion
Mar 28, 2024
Full time
Sales Administrator OA are currently working with a well-established organisation within the HVAC industry and are currently looking to recruit a Sales Administrator to join their growing business. Working Hours: Monday Friday, 8:30am 5pm £32,000 - £33,000 per year Permanent opportunity Hybrid working after training 3 days in the office 26 days holiday + bank holidays Free on-site parking Sales Administrator - Key Responsibilities: Processing orders in SAP, coordinating with logistics Coordinate delivery information with logistics, customers, and internal teams Assist in managing daily stock levels for availability Process warranty exchanges Manage transport damages, including verification and logistics coordination Initiate and track credit/debit notes until approval Support in collecting customer payments Resolve customer queries and complaints, coordinating internally if needed Sales Administrator - Skills and Experience: Previous experience within HVAC is essential Excellent communication skills; written and verbal Ability to work in a fast-paced environment Strong attention to detail Ability to prioritise own workload IT skills including Excel, SAP is advantageous If you are interested in this position, please apply online with your CV . WGCCOMMPERM Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction. Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion
This Mortgage Administrator job in Saint Helens offers the chance for an experienced individual to join a growing IFA firm in the North West. You will be joining a team of like-minded individuals who work excellently together. The actively support progression within, as evidenced by this vacancy being available due to the current Mortgage Administrator progressing to become a Mortgage Adviser. You will be undertaking typical administration duties to support their team of 4 Mortgage Advisers with their mortgage and protection cases. The team have efficient processes to streamline elements of your role. The company will provide support towards your industry exams through paying towards your study material, first exam entry and providing time to study. Mortgage Administrator Requirements You should have experience as a Mortgage Administrator Individuals with experience of using IRESS would be beneficial Individuals holding or working towards CeMAP would be beneficial The Company This long established Independent Financial Advisory firm is growing rapidly and is looking for an ambitious individual to join the team. Mortgage Administrator Benefits Starting salary of £23,500 with potential for higher starting level depending on experience Plus annual bonus based on team performance, Royal London pension and 4x DIS after 12 months 23 days holiday, plus your birthday off and bank holidays In addition, potential to receive 1 extra day off every month (based on TOIL arrangement) 35 hour working week with 9am 5pm, Monday to Thursday and 9am 4pm, Friday Fee-Free Financial Advice, including mortgages and insurance. Location Saint Helens Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Mar 28, 2024
Full time
This Mortgage Administrator job in Saint Helens offers the chance for an experienced individual to join a growing IFA firm in the North West. You will be joining a team of like-minded individuals who work excellently together. The actively support progression within, as evidenced by this vacancy being available due to the current Mortgage Administrator progressing to become a Mortgage Adviser. You will be undertaking typical administration duties to support their team of 4 Mortgage Advisers with their mortgage and protection cases. The team have efficient processes to streamline elements of your role. The company will provide support towards your industry exams through paying towards your study material, first exam entry and providing time to study. Mortgage Administrator Requirements You should have experience as a Mortgage Administrator Individuals with experience of using IRESS would be beneficial Individuals holding or working towards CeMAP would be beneficial The Company This long established Independent Financial Advisory firm is growing rapidly and is looking for an ambitious individual to join the team. Mortgage Administrator Benefits Starting salary of £23,500 with potential for higher starting level depending on experience Plus annual bonus based on team performance, Royal London pension and 4x DIS after 12 months 23 days holiday, plus your birthday off and bank holidays In addition, potential to receive 1 extra day off every month (based on TOIL arrangement) 35 hour working week with 9am 5pm, Monday to Thursday and 9am 4pm, Friday Fee-Free Financial Advice, including mortgages and insurance. Location Saint Helens Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Jonathan Lee Recruitment Ltd
Tamworth, Staffordshire
Do you have Sales Administrator experience, and are you looking for a new opportunity? Jonathan Lee Recruitment is seeking a flexible, full-time Sales Administrator in Tamworth, and the role comes with a salary of £25,000 plus benefits. As a Sales Administrator, you will be preparing and sending quotes to customers as directed by the sales and service team. You will also be answering the phone, the main point of contact for incoming calls and distributing internally. Hours are Monday - Friday 8:30 - 5pm. In your first few weeks in this Sales Administrator role, you can expect to:. Preparing quotes for all new business. Answering the phone, main point of contact for incoming calls and distributing internally Processing and creating job pockets for spares, warranty spares, service Liaising with sales networks to discuss open topics Administration of price lists Despatch via courier DHL, TNT, FEDEX etc. Booking out and allocating spares Works Orders & invoicing those goods on Sage Line 50 Booking out Works Orders on internal system Creation of despatch paperwork including customer manuals, packing lists etc Process telephone Credit card payments Commission Statements for agencies Organizing translations of documents/manuals as and when required Scanning documentation onto the system Updating inhouse procedures where and when necessary during training Updating chamber information on the groups Service Database. Administration for purchasing if necessary To apply for this Sales Administrator role, your soft skills, expertise and experience should include: The ability to think quickly on your feet within a busy environment and to demonstrate initiative but be able to work as part of a close team excellent communication skills verbal and written Experience within a similar role is essential As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £25,000 p/a and the chance to join a passionate and welcoming team. If this full-time Sales Administrator job in Tamworth motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Mar 28, 2024
Full time
Do you have Sales Administrator experience, and are you looking for a new opportunity? Jonathan Lee Recruitment is seeking a flexible, full-time Sales Administrator in Tamworth, and the role comes with a salary of £25,000 plus benefits. As a Sales Administrator, you will be preparing and sending quotes to customers as directed by the sales and service team. You will also be answering the phone, the main point of contact for incoming calls and distributing internally. Hours are Monday - Friday 8:30 - 5pm. In your first few weeks in this Sales Administrator role, you can expect to:. Preparing quotes for all new business. Answering the phone, main point of contact for incoming calls and distributing internally Processing and creating job pockets for spares, warranty spares, service Liaising with sales networks to discuss open topics Administration of price lists Despatch via courier DHL, TNT, FEDEX etc. Booking out and allocating spares Works Orders & invoicing those goods on Sage Line 50 Booking out Works Orders on internal system Creation of despatch paperwork including customer manuals, packing lists etc Process telephone Credit card payments Commission Statements for agencies Organizing translations of documents/manuals as and when required Scanning documentation onto the system Updating inhouse procedures where and when necessary during training Updating chamber information on the groups Service Database. Administration for purchasing if necessary To apply for this Sales Administrator role, your soft skills, expertise and experience should include: The ability to think quickly on your feet within a busy environment and to demonstrate initiative but be able to work as part of a close team excellent communication skills verbal and written Experience within a similar role is essential As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £25,000 p/a and the chance to join a passionate and welcoming team. If this full-time Sales Administrator job in Tamworth motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
We are looking for a proactive, experienced Senior Administrator to join this successful, established company where you will be providing commercial administration support for sales functions, contract renewals, end of warranty opportunities, and the coordination of proposals and tender documents. This role is offered on a full time permanent basis and is based in Banbury, three days office and 2 days working from home. Job role overview With training you will oversee the Service Contract process, including renewals and end-of-warranty opportunities. Manage the preparation and submission of request for proposals and other tender documents in compliance with legal and corporation requirements Main Responsibilities for the Senior Administrator Create and implement a consistent approach to the set and renewal of service contracts Ensure timely rollout of tender request for proposals and monitor success rates for continuous improvement Coordinate the tender process from pre-qualification to final bid submission, contract award, and closeout Manage contract & tenders LIVE Trackers Maintain and monitor all contractual records, ensuring alignment with corporate goals Conduct audits for existing service contracts, managing contract Profit & Loss reports Ensure accurate and timely entry of service contracts into CRM Prepare reports on contract status for management Manage digital storage of signed Service Contracts Implement and manage a service contract welcome pack Support the overall service contract value proposition and provide monthly reporting on tender submissions & outcomes Key Skills and experience required for the Senior Administrator Previous administration experience Excellent customer communication skills Ability to build relationships quickly Clear communication (written and verbal) Strong time management, multitasking, and workload prioritisation skills Competency in MS Office/Google Sheets/Excel and presentation documents Highly capable individual with a keen eye for detail, consistency, and accuracy What's in it for you? This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The offices are modern bright and offer great facilities. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with 1 hour for lunch, 3 days in the office, 2 days at home after probation, the role will also come with flexible working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
Mar 28, 2024
Full time
We are looking for a proactive, experienced Senior Administrator to join this successful, established company where you will be providing commercial administration support for sales functions, contract renewals, end of warranty opportunities, and the coordination of proposals and tender documents. This role is offered on a full time permanent basis and is based in Banbury, three days office and 2 days working from home. Job role overview With training you will oversee the Service Contract process, including renewals and end-of-warranty opportunities. Manage the preparation and submission of request for proposals and other tender documents in compliance with legal and corporation requirements Main Responsibilities for the Senior Administrator Create and implement a consistent approach to the set and renewal of service contracts Ensure timely rollout of tender request for proposals and monitor success rates for continuous improvement Coordinate the tender process from pre-qualification to final bid submission, contract award, and closeout Manage contract & tenders LIVE Trackers Maintain and monitor all contractual records, ensuring alignment with corporate goals Conduct audits for existing service contracts, managing contract Profit & Loss reports Ensure accurate and timely entry of service contracts into CRM Prepare reports on contract status for management Manage digital storage of signed Service Contracts Implement and manage a service contract welcome pack Support the overall service contract value proposition and provide monthly reporting on tender submissions & outcomes Key Skills and experience required for the Senior Administrator Previous administration experience Excellent customer communication skills Ability to build relationships quickly Clear communication (written and verbal) Strong time management, multitasking, and workload prioritisation skills Competency in MS Office/Google Sheets/Excel and presentation documents Highly capable individual with a keen eye for detail, consistency, and accuracy What's in it for you? This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The offices are modern bright and offer great facilities. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with 1 hour for lunch, 3 days in the office, 2 days at home after probation, the role will also come with flexible working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
German Speaking Customer Sevice Up to 32,000 1 day WFH Our client is an established, globally operating organisation looking for a German-speaking Customer Service Administrator to join their team based in Basingstoke. The role of the Customer Service Advisor will be varied but responsibilities include: Acting as the first point of contact for customer enquiries. Managing order requests. Coordinating customer complaints, including refund requests and warranty queries. Handling requests for quotes and processing them, ensuring you follow-up on all opportunities. Managing the weekly backlog review of customer business. Following up customer visits/samples. Communicating critical customer information/requirements to other teams. Creating and maintaining customer accounts and contact lists. General admin and customer service duties. The role is permanent and full-time (37 hours per week) and has free on site parking. This is an excellent opportunity for a German speaking customer service or administration professional, looking for a new challenge with a great organisation. If you're interested in more information about this role, please click apply or call Jo on (phone number removed) today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 28, 2024
Full time
German Speaking Customer Sevice Up to 32,000 1 day WFH Our client is an established, globally operating organisation looking for a German-speaking Customer Service Administrator to join their team based in Basingstoke. The role of the Customer Service Advisor will be varied but responsibilities include: Acting as the first point of contact for customer enquiries. Managing order requests. Coordinating customer complaints, including refund requests and warranty queries. Handling requests for quotes and processing them, ensuring you follow-up on all opportunities. Managing the weekly backlog review of customer business. Following up customer visits/samples. Communicating critical customer information/requirements to other teams. Creating and maintaining customer accounts and contact lists. General admin and customer service duties. The role is permanent and full-time (37 hours per week) and has free on site parking. This is an excellent opportunity for a German speaking customer service or administration professional, looking for a new challenge with a great organisation. If you're interested in more information about this role, please click apply or call Jo on (phone number removed) today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Are you ready to take charge of warranty claims with precision and efficiency? Do you thrive in a dynamic, customer-centric environment? Can you envision yourself as a crucial link in ensuring customer satisfaction and company success? My client, a leading dealership in the Sales and Customer Support of Construction, Industrial, and Recycling & Waste Machinery products, is seeking a skilled Warranty Administrator to join their team at the Leicester Depot. As a Warranty Administrator, you'll play a vital role in managing depot warranty claims effectively and efficiently, ensuring maximum claim success while meeting monthly financial targets. Your responsibilities will include building strong customer relationships, verifying parts and labour times, submitting warranty claims, and providing essential information to the warranty department. Drawing on your proven track record in parts/service sales within the Construction or similar industry, you'll excel in commercial awareness, attention to detail, and customer service. Proficiency in Microsoft Word & Excel is essential, with experience in ADP/Kerridge Systems and RTC Workshop Management Systems being highly desirable. Attractive rates of pay and overtime rates Auto-enrolment pension scheme 22 days paid holiday + bank holidays + additional day for every 5 years completed service Company uniform My client is committed to fostering a culture of excellence, teamwork, and continuous improvement. With a focus on employee development and well-being, they offer a range of benefits including training programmes, access to historical resources, and employee assistance programmes. Joining their dedicated team means becoming part of an organisation that values integrity, innovation, and customer satisfaction. If you're ready to embark on a rewarding career journey in warranty administration, apply now! Join my client's team in their mission to deliver exceptional service and drive ongoing success in the industry.
Mar 28, 2024
Full time
Are you ready to take charge of warranty claims with precision and efficiency? Do you thrive in a dynamic, customer-centric environment? Can you envision yourself as a crucial link in ensuring customer satisfaction and company success? My client, a leading dealership in the Sales and Customer Support of Construction, Industrial, and Recycling & Waste Machinery products, is seeking a skilled Warranty Administrator to join their team at the Leicester Depot. As a Warranty Administrator, you'll play a vital role in managing depot warranty claims effectively and efficiently, ensuring maximum claim success while meeting monthly financial targets. Your responsibilities will include building strong customer relationships, verifying parts and labour times, submitting warranty claims, and providing essential information to the warranty department. Drawing on your proven track record in parts/service sales within the Construction or similar industry, you'll excel in commercial awareness, attention to detail, and customer service. Proficiency in Microsoft Word & Excel is essential, with experience in ADP/Kerridge Systems and RTC Workshop Management Systems being highly desirable. Attractive rates of pay and overtime rates Auto-enrolment pension scheme 22 days paid holiday + bank holidays + additional day for every 5 years completed service Company uniform My client is committed to fostering a culture of excellence, teamwork, and continuous improvement. With a focus on employee development and well-being, they offer a range of benefits including training programmes, access to historical resources, and employee assistance programmes. Joining their dedicated team means becoming part of an organisation that values integrity, innovation, and customer satisfaction. If you're ready to embark on a rewarding career journey in warranty administration, apply now! Join my client's team in their mission to deliver exceptional service and drive ongoing success in the industry.
On behalf of our client, Kingston Recruitment are currently looking to source an experienced administrator to work within their service department. As part of the customer services team, the successful candidate will coorinate clients requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime. DUTIES: Booking repair requests from customers Booking in services for tail lifts Managing diary of shop floor Ordering spare parts for customers Sale administration System administration Upselling on estimates Communicating with clients about vehicle problems, and warranty issues Maintaining positive relationships with clients to ensure repeat and return customers. Approaches transactions professionalism and suggestively sell products and services to customers. Answers customer questions about services, including when to expect vehicle repairs. A vast knowledge products and services Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services ensuring satisfaction at every step of interaction. Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups Liaising with engineers about vehicle statuses and ensures that vehicles will be ready for customer on time. Communicating with customers regarding vehicle problems and needs to repair department. Liaises with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicates any time restrictions to customers in timely manner. Processing's customer payments Obtaining Order Numbers from Customers Demonstrating extensive knowledge of the service department. An excellent opportunity to join a well established local company within a rewarding work environment. 40 hours per week (Apply online only) Monday to Friday) Potential temp to perm Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985. REC Qualified Team of Experts with a combined experience of over 120 years! Suppliers to the leading organisations in the area from internationals to SME s, plus the public sector including Local Government and the medical profession. Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors Permanent jobs, temporary jobs, plus fixed term contracts always available. A long history of delivering an honest and transparent recruitment service across the Humber region. A place where people matter. This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency. If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.
Mar 27, 2024
Full time
On behalf of our client, Kingston Recruitment are currently looking to source an experienced administrator to work within their service department. As part of the customer services team, the successful candidate will coorinate clients requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime. DUTIES: Booking repair requests from customers Booking in services for tail lifts Managing diary of shop floor Ordering spare parts for customers Sale administration System administration Upselling on estimates Communicating with clients about vehicle problems, and warranty issues Maintaining positive relationships with clients to ensure repeat and return customers. Approaches transactions professionalism and suggestively sell products and services to customers. Answers customer questions about services, including when to expect vehicle repairs. A vast knowledge products and services Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services ensuring satisfaction at every step of interaction. Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups Liaising with engineers about vehicle statuses and ensures that vehicles will be ready for customer on time. Communicating with customers regarding vehicle problems and needs to repair department. Liaises with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicates any time restrictions to customers in timely manner. Processing's customer payments Obtaining Order Numbers from Customers Demonstrating extensive knowledge of the service department. An excellent opportunity to join a well established local company within a rewarding work environment. 40 hours per week (Apply online only) Monday to Friday) Potential temp to perm Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985. REC Qualified Team of Experts with a combined experience of over 120 years! Suppliers to the leading organisations in the area from internationals to SME s, plus the public sector including Local Government and the medical profession. Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors Permanent jobs, temporary jobs, plus fixed term contracts always available. A long history of delivering an honest and transparent recruitment service across the Humber region. A place where people matter. This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency. If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
Mar 27, 2024
Full time
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
Personnel Selection Recruitment is currently engaged in the search for a highly skilled Warranty & Spares Coordinator to join our client, a distinguished and well-established engineering company based in Andover, Hampshire, UK. This role is integral to the company's commitment to delivering exceptional after-sales support and maintaining a high standard of customer satisfaction. The successful candidate will play a key role in the after-sales operation, contributing to revenue growth and operational efficiency. Warranty/Spares Coordinator Candidate Specification: We are seeking a candidate with the following qualifications and attributes: At least 3 years of experience in engineering after-sales customer support or spare parts sales. Preferably, a background in automotive manufacturing, component parts, or a strong mechanical understanding. Ideally have a military background or dealt with military contractors / customers - An advantage but not essential. Strong customer focus with the ability to engage effectively with internal and external stakeholders. Excellent communication skills, including negotiation and influencing abilities. Proficiency in Microsoft Office applications. You will be responsible for: Ensuring warranty repairs ad services are booked in with the engineers. Book, order and organise the despatch of spare parts orders. Liaise and keep customers informed of full process. Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operations. Ensuring adherence to procedures for the prompt recovery of outstanding monies. Providing valuable feedback on product quality and improvements to the design and manufacturing teams. Collaborating with the management team to cultivate a customer-focused environment, setting clear objectives and targets. Promptly addressing and resolving customer complaints to uphold high levels of customer satisfaction. Ensuring the implementation of safe working processes and compliance with company health and safety policies. Efficiently scheduling and planning work with a focus on material availability. Ensuring compliance with ISO 9001:2015 standards. How to Apply: If you meet the specified criteria above and are enthusiastic about contributing to a customer-centric and reputable engineering company, we invite you to submit your latest CV for consideration. You must already hold the rights to work within the UK, Our client will not sponsor visas. Thank you
Mar 27, 2024
Full time
Personnel Selection Recruitment is currently engaged in the search for a highly skilled Warranty & Spares Coordinator to join our client, a distinguished and well-established engineering company based in Andover, Hampshire, UK. This role is integral to the company's commitment to delivering exceptional after-sales support and maintaining a high standard of customer satisfaction. The successful candidate will play a key role in the after-sales operation, contributing to revenue growth and operational efficiency. Warranty/Spares Coordinator Candidate Specification: We are seeking a candidate with the following qualifications and attributes: At least 3 years of experience in engineering after-sales customer support or spare parts sales. Preferably, a background in automotive manufacturing, component parts, or a strong mechanical understanding. Ideally have a military background or dealt with military contractors / customers - An advantage but not essential. Strong customer focus with the ability to engage effectively with internal and external stakeholders. Excellent communication skills, including negotiation and influencing abilities. Proficiency in Microsoft Office applications. You will be responsible for: Ensuring warranty repairs ad services are booked in with the engineers. Book, order and organise the despatch of spare parts orders. Liaise and keep customers informed of full process. Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operations. Ensuring adherence to procedures for the prompt recovery of outstanding monies. Providing valuable feedback on product quality and improvements to the design and manufacturing teams. Collaborating with the management team to cultivate a customer-focused environment, setting clear objectives and targets. Promptly addressing and resolving customer complaints to uphold high levels of customer satisfaction. Ensuring the implementation of safe working processes and compliance with company health and safety policies. Efficiently scheduling and planning work with a focus on material availability. Ensuring compliance with ISO 9001:2015 standards. How to Apply: If you meet the specified criteria above and are enthusiastic about contributing to a customer-centric and reputable engineering company, we invite you to submit your latest CV for consideration. You must already hold the rights to work within the UK, Our client will not sponsor visas. Thank you
Customer Service Administrator Temporary to Permanent role Monday to Friday, 9am to 5pm with 30 min lunch Rushden (office based) Salary 24,000 Impact Recruitment are looking for a Customer Service Administrator for our client based in Rushden. This role will be supporting the Customer Service Supervisor and will be the first point of contact for customer orders and enquiries. This is an exciting opportunity to join an established organisation and would suit someone who is a customer focused individual and efficient at resolving queries who enjoys working within a small customer service team. If you feel you have the requisite experience and skillset, please apply today! Main Purpose of Customer Service Administrator: Answer incoming sales enquiries by phone, CRM and email. This includes taking payments (online banking) and liaising with logistics when needed on delivery or checking directly with Carriers. Proactively encouraging customers to have face-to-face demonstrations when necessary. Sales Order Processing: inputting UK orders into internal system in line with company's SLAs Assist customers with queries on existing orders and deliveries, requesting tracking/ proof of deliveries Issue 30 Day Product Returns and arrange DPD collections where required. Raise and follow up Quotation's and Proforma's with next day contact to ensure receipt and discuss options available (price/product/delivery). Follow up quotations within 48 hours by phone to confirm recipient satisfied with quote. Maintain contact records and produce daily reports for CSR Supervisor, including phone calls made and results i.e. demonstrations, RMA's, literature requests etc. Produce a weekly report for relevant Private Individual purchases and send Post Sales letter including warranty offer on a weekly basis. Send VAT Letters to private customers purchasing as VAT exempt and scan returned document into GP. Keep stock up to date and prepare additional embossing when required. Co-ordinate confirmed exhibitions, main point of contact, liaise with reps and exhibitor. Provide feedback on day and maintain diaries. Provide cover for the Customer Services Supervisor during any absences. Key experience and skills required for the Customer Service Administrator: Previous experience in a customer service or sales administration role is essential. Strong administration skills and ability to work well within a small team. Good organisation with ability to manage own workload. Positive, enthusiastic attitude and approach to work. Good working knowledge of MS Office, specifically Excel. If you have the relevant experience our client is looking for, we would like to hear from you. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. All responses will be managed in line with the new GDPR regulations.
Mar 27, 2024
Full time
Customer Service Administrator Temporary to Permanent role Monday to Friday, 9am to 5pm with 30 min lunch Rushden (office based) Salary 24,000 Impact Recruitment are looking for a Customer Service Administrator for our client based in Rushden. This role will be supporting the Customer Service Supervisor and will be the first point of contact for customer orders and enquiries. This is an exciting opportunity to join an established organisation and would suit someone who is a customer focused individual and efficient at resolving queries who enjoys working within a small customer service team. If you feel you have the requisite experience and skillset, please apply today! Main Purpose of Customer Service Administrator: Answer incoming sales enquiries by phone, CRM and email. This includes taking payments (online banking) and liaising with logistics when needed on delivery or checking directly with Carriers. Proactively encouraging customers to have face-to-face demonstrations when necessary. Sales Order Processing: inputting UK orders into internal system in line with company's SLAs Assist customers with queries on existing orders and deliveries, requesting tracking/ proof of deliveries Issue 30 Day Product Returns and arrange DPD collections where required. Raise and follow up Quotation's and Proforma's with next day contact to ensure receipt and discuss options available (price/product/delivery). Follow up quotations within 48 hours by phone to confirm recipient satisfied with quote. Maintain contact records and produce daily reports for CSR Supervisor, including phone calls made and results i.e. demonstrations, RMA's, literature requests etc. Produce a weekly report for relevant Private Individual purchases and send Post Sales letter including warranty offer on a weekly basis. Send VAT Letters to private customers purchasing as VAT exempt and scan returned document into GP. Keep stock up to date and prepare additional embossing when required. Co-ordinate confirmed exhibitions, main point of contact, liaise with reps and exhibitor. Provide feedback on day and maintain diaries. Provide cover for the Customer Services Supervisor during any absences. Key experience and skills required for the Customer Service Administrator: Previous experience in a customer service or sales administration role is essential. Strong administration skills and ability to work well within a small team. Good organisation with ability to manage own workload. Positive, enthusiastic attitude and approach to work. Good working knowledge of MS Office, specifically Excel. If you have the relevant experience our client is looking for, we would like to hear from you. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. All responses will be managed in line with the new GDPR regulations.
This Head of Client Relationship Management job in Luton provides opportunity to lead a team of 6, consisting of Client Relationship Managers. This is an exciting, new management opportunity for an individual to lead their dedicated, talented team who provide quality support to their Financial Advisers and Paraplanners. The team is highly client focused, undertaking diary management, client liaison, administrative duties and ensuring the business continues to run smoothly. As Head of Client Relationship Management, it will be your responsibility to ensure the team have the right support to undertake their duties effectively. In addition, they are looking for you to undertake technical admin support, acting as a bridge between their Administrators and Paraplanners. Duties you will undertake include financial calculations, short reasons why letters and policy review checklists. This part of the role is evolving, with your suggestions being valued by the Senior Management team. Head of Client Relationship Management Requirements You must have 3+ years of experience working within an administrative capacity within a financial planning firm You must have 1+ years of team leadership / management experience You must be a people focused individual and enjoy working collaboratively together The Company This long established financial planning firm take great pride in the quality, bespoke service they provide to clients. Not satisfised standing still, the whole team consistently work together towards new goals and projects to improve the business for the benefit of their team and their clients. Head of Client Relationship Management Benefits Salary of £38,000 - £42,000 depending on experience Plus company benefits which include: company revenue bonuses, annual appraisal bonus, support to obtain industry exams with paid study leave and financial rewards for for every exam passed, auto enrolment and DIS Regular onsite and offsite social events, including trips away Office based role with up to 2 days from home once passed probation Opportunity to have a key role and be part of their Senior Management team Location Luton Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Mar 27, 2024
Full time
This Head of Client Relationship Management job in Luton provides opportunity to lead a team of 6, consisting of Client Relationship Managers. This is an exciting, new management opportunity for an individual to lead their dedicated, talented team who provide quality support to their Financial Advisers and Paraplanners. The team is highly client focused, undertaking diary management, client liaison, administrative duties and ensuring the business continues to run smoothly. As Head of Client Relationship Management, it will be your responsibility to ensure the team have the right support to undertake their duties effectively. In addition, they are looking for you to undertake technical admin support, acting as a bridge between their Administrators and Paraplanners. Duties you will undertake include financial calculations, short reasons why letters and policy review checklists. This part of the role is evolving, with your suggestions being valued by the Senior Management team. Head of Client Relationship Management Requirements You must have 3+ years of experience working within an administrative capacity within a financial planning firm You must have 1+ years of team leadership / management experience You must be a people focused individual and enjoy working collaboratively together The Company This long established financial planning firm take great pride in the quality, bespoke service they provide to clients. Not satisfised standing still, the whole team consistently work together towards new goals and projects to improve the business for the benefit of their team and their clients. Head of Client Relationship Management Benefits Salary of £38,000 - £42,000 depending on experience Plus company benefits which include: company revenue bonuses, annual appraisal bonus, support to obtain industry exams with paid study leave and financial rewards for for every exam passed, auto enrolment and DIS Regular onsite and offsite social events, including trips away Office based role with up to 2 days from home once passed probation Opportunity to have a key role and be part of their Senior Management team Location Luton Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
About the role Porsche Centre Chester currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at Cheshire Oaks. As a Sytner Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure manufacturer standards are adhered to at all times. Sytner Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in an administrative capacity is essential. Knowledge of the motor industry and the Kerridge system would also be advantageous; however, this is not crucial for the right candidate. Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment. Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mar 27, 2024
Full time
About the role Porsche Centre Chester currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at Cheshire Oaks. As a Sytner Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily basis and ensure recalls are administered and warranty debt is controlled. You will also ensure manufacturer standards are adhered to at all times. Sytner Warranty Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in an administrative capacity is essential. Knowledge of the motor industry and the Kerridge system would also be advantageous; however, this is not crucial for the right candidate. Ideally, you will have excellent organisational skills and be able to handle conflicting demands whilst able to identify priorities in a highly demanding environment. Excellent interpersonal skills and the ability to develop strong, cooperative relationships with customers & colleagues are also a must. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mar 27, 2024
Full time
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
New / Used Vehicle Sales Administrator Maidstone Full time / Permanent role Competitive Salary Main Objectives: To ensure that all vehicle sales customers receive their vehicle in a timely and professional manner, with complete, correct, and accurate documentation, in order to meet the Company s customer satisfaction values and targets. To support the vehicle sales departments with accurate and timely information as required ensuring that all sales opportunities are given the maximum chance of success. To support the Management Team, where required, with the efficient and flexible administration of the department, with reference to end of month periods. To aid the vehicle sales departments with the profitable achievement of the Company s and Manufacturer s objectives. To demonstrate an ability to remain calm under pressure to meet strict deadlines. Detailed Responsibilities: To follow the Company s procedures regarding invoicing and payment for vehicles and report any issues to the Management Team. To maintain accurate and complete vehicle stock records as required, ensuring that the details of all sales vehicles are always available and up to date. To raise invoices, work instructions, payment requests, insurance documentation, warranty policies and similar paperwork to a high degree of care and accuracy. To arrange taxation both internally and using other vendors, adoption and registration for sold and also Company vehicles, working within the established Company, Manufacturer and DVLA procedures and guidelines for security and financial completeness. To provide cover for other Sales Administration staff when unavailable through training, holiday etc and to remain flexible to cover extra hours at busy trading periods. Some weekend work may be necessary at times. The Company will provide the necessary additional training where required. To carry out temporary Telephones / Reception tasks as required, including dealing with customer enquiries in person and on the telephone in a helpful and professional manner, to ensure that the Sales department provides a friendly and efficient service. To ensure that the office, filing, and reception areas are maintained in a clean, tidy and professional condition at all times. Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website
Mar 26, 2024
Full time
New / Used Vehicle Sales Administrator Maidstone Full time / Permanent role Competitive Salary Main Objectives: To ensure that all vehicle sales customers receive their vehicle in a timely and professional manner, with complete, correct, and accurate documentation, in order to meet the Company s customer satisfaction values and targets. To support the vehicle sales departments with accurate and timely information as required ensuring that all sales opportunities are given the maximum chance of success. To support the Management Team, where required, with the efficient and flexible administration of the department, with reference to end of month periods. To aid the vehicle sales departments with the profitable achievement of the Company s and Manufacturer s objectives. To demonstrate an ability to remain calm under pressure to meet strict deadlines. Detailed Responsibilities: To follow the Company s procedures regarding invoicing and payment for vehicles and report any issues to the Management Team. To maintain accurate and complete vehicle stock records as required, ensuring that the details of all sales vehicles are always available and up to date. To raise invoices, work instructions, payment requests, insurance documentation, warranty policies and similar paperwork to a high degree of care and accuracy. To arrange taxation both internally and using other vendors, adoption and registration for sold and also Company vehicles, working within the established Company, Manufacturer and DVLA procedures and guidelines for security and financial completeness. To provide cover for other Sales Administration staff when unavailable through training, holiday etc and to remain flexible to cover extra hours at busy trading periods. Some weekend work may be necessary at times. The Company will provide the necessary additional training where required. To carry out temporary Telephones / Reception tasks as required, including dealing with customer enquiries in person and on the telephone in a helpful and professional manner, to ensure that the Sales department provides a friendly and efficient service. To ensure that the office, filing, and reception areas are maintained in a clean, tidy and professional condition at all times. Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website
Sales Support Administrator 25k - 27k Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now. My client is looking for an experienced Sales Support Administrator to join their growing organisation. You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering. The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities - Answering telephone enquiries - UK and Export - Responding to Customer Emails - UK and Export - Daily/Weekly/Monthly reporting to Customers - Creating new customer accounts - UK and Export - Processing quotes and orders on the IT System - Part identification using external websites/spreadsheets - Check part number suppression's on external websites - Identify part lead times and confirm with the customer - Releasing pick tickets and check-back orders - Raising commercial invoices for dispatch - Part ship and contact customers when stock is booked in - Downloading spare guides as required - Monitoring service repairs - Dealing with service queries - Advising customers of warranty invalidation's - Contact Service customers requesting part authorisation, obtaining service Job Description Service support responsibilities - Account management for service customers - Service support for partners - Ensuring a smooth flow of work through the workshop - Obtaining Purchase Order numbers for repairs - Monitoring statuses of repairs - Responding to new customers - Ensuring correct invoicing on repairs - Liaising with Purchasing for timely delivery of parts - Liaising with customers regarding receipt and return of units - Supporting the effort to reach service revenue targets Qualifications and Skills: - IT literate (Word, Excel) - Good organisational skills - Good telephone manner - Good attention to detail - Conscientious with a strong sense of quality - Strong customer focus - Ability to work and take instruction from Managers but also to work independently. - Self-motivating with the ability to prioritise own workload At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Mar 26, 2024
Full time
Sales Support Administrator 25k - 27k Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now. My client is looking for an experienced Sales Support Administrator to join their growing organisation. You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering. The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities - Answering telephone enquiries - UK and Export - Responding to Customer Emails - UK and Export - Daily/Weekly/Monthly reporting to Customers - Creating new customer accounts - UK and Export - Processing quotes and orders on the IT System - Part identification using external websites/spreadsheets - Check part number suppression's on external websites - Identify part lead times and confirm with the customer - Releasing pick tickets and check-back orders - Raising commercial invoices for dispatch - Part ship and contact customers when stock is booked in - Downloading spare guides as required - Monitoring service repairs - Dealing with service queries - Advising customers of warranty invalidation's - Contact Service customers requesting part authorisation, obtaining service Job Description Service support responsibilities - Account management for service customers - Service support for partners - Ensuring a smooth flow of work through the workshop - Obtaining Purchase Order numbers for repairs - Monitoring statuses of repairs - Responding to new customers - Ensuring correct invoicing on repairs - Liaising with Purchasing for timely delivery of parts - Liaising with customers regarding receipt and return of units - Supporting the effort to reach service revenue targets Qualifications and Skills: - IT literate (Word, Excel) - Good organisational skills - Good telephone manner - Good attention to detail - Conscientious with a strong sense of quality - Strong customer focus - Ability to work and take instruction from Managers but also to work independently. - Self-motivating with the ability to prioritise own workload At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Success Recruit are currently working with a leading distributor who are seeking a Business Administrator to work from their office in Sussex. The successful Regional Business Administrator will be working closely and support the Group Sales Administrator to manage customer accounts, including new set ups, invoice handling, and petty cash management. This position will suit someone who is organised, detail-oriented, and wants to develop within administration. The successful Regional Business Administrator will be expected to: Strong communication skills Ability to work independently and as part of a team Proficient use of Microsoft Office (especially Excel) Ability to prioritise workload and meet deadlines The successful Regional Business Administrator will be rewarded with: Becoming a valued team member within a family run, very successful business The opportunity to develop a long-term career 22 days holiday plus 8 Bank Holidays Company loyalty scheme Job Description The Regional Business Administrator will have the ability to learn all areas of the sales function and be supported long term in the business. Duties to include but not limited to: Setting up new customer accounts and managing existing ones. Answering calls (internal & external) Dealing with Invoice queries, taking payments, & banking Managing the depots petty cash Processing deal sheets from the sales team Supporting the sales team with CRM management Producing sales packs Completing warranty registration process for all new equipment Setting up service contracts and extended warranties Managing the insurance and dart tags Dealing with the machinery auditors Ordering brochures Uploading service, warranty, delivery & registration dates. Updating Dropbox and keeping all relevant paperwork organised. This is an excellent opportunity for the successful candidate to work closely with the Group Sales Administrator and become fully involved with the sales team - developing and learning about all areas of sales within Administration. Hours: Monday to Friday - 08.00am to 5:00pm (office based) Salary: £23,000 - £26,000 DOE Looking to find your dream job? Success Recruit has recently produced a podcast series to help people find their dream job, why not check it out on Spotify, Apple Podcasts or our website. Website : Spotify : Apple : Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly! In the meantime, we wish you all the best in your new job search and finding a position you will be happy long term within.
Mar 26, 2024
Full time
Success Recruit are currently working with a leading distributor who are seeking a Business Administrator to work from their office in Sussex. The successful Regional Business Administrator will be working closely and support the Group Sales Administrator to manage customer accounts, including new set ups, invoice handling, and petty cash management. This position will suit someone who is organised, detail-oriented, and wants to develop within administration. The successful Regional Business Administrator will be expected to: Strong communication skills Ability to work independently and as part of a team Proficient use of Microsoft Office (especially Excel) Ability to prioritise workload and meet deadlines The successful Regional Business Administrator will be rewarded with: Becoming a valued team member within a family run, very successful business The opportunity to develop a long-term career 22 days holiday plus 8 Bank Holidays Company loyalty scheme Job Description The Regional Business Administrator will have the ability to learn all areas of the sales function and be supported long term in the business. Duties to include but not limited to: Setting up new customer accounts and managing existing ones. Answering calls (internal & external) Dealing with Invoice queries, taking payments, & banking Managing the depots petty cash Processing deal sheets from the sales team Supporting the sales team with CRM management Producing sales packs Completing warranty registration process for all new equipment Setting up service contracts and extended warranties Managing the insurance and dart tags Dealing with the machinery auditors Ordering brochures Uploading service, warranty, delivery & registration dates. Updating Dropbox and keeping all relevant paperwork organised. This is an excellent opportunity for the successful candidate to work closely with the Group Sales Administrator and become fully involved with the sales team - developing and learning about all areas of sales within Administration. Hours: Monday to Friday - 08.00am to 5:00pm (office based) Salary: £23,000 - £26,000 DOE Looking to find your dream job? Success Recruit has recently produced a podcast series to help people find their dream job, why not check it out on Spotify, Apple Podcasts or our website. Website : Spotify : Apple : Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly! In the meantime, we wish you all the best in your new job search and finding a position you will be happy long term within.
Dennis and Robinson T/A Paula Rosa Manhattan
Lancing, Sussex
Customer Experience Advisor required to join busy Customer Experience Department. What you will be doing: Looking after specified accounts, delivering first class customer service from order input to homeowner aftercare. You will be accurately processing all orders within 48 hours of receipt and manage homeowner quality issues in a cost-effective and timely manner and raising priority paperwork for delivery accelerations. Proactively communicate with site managers and work with Sales/Contract Managers over queries on orders, to avoid delays to deliveries plus any associated requirements. Resolving customer care issues in line with the agreed Service Level Agreements and pro-actively communicating with customers at all stages of the process to ensure customer satisfaction remains top priority. You will also be defining whether defects are chargeable or covered under warranty, so it's important you have an eye for detail. Skills required for the Customer Service Administrator: Demonstrated ability to resolve problems Customer orientation Successful team player Ability to create and retain good working relationships GCSE grade C or equivalent level of numeracy PC Literate Excellent attention to detail Ability to work under pressure Effective influencing skills Demonstrated improvement of processes Tenacity Resilience N.B. We operate from contemporary offices in Lancing, West Sussex, and employ c. 200 people. Hybrid working available i.e. you can elect to work from home for two days per week if you so wish.
Mar 26, 2024
Full time
Customer Experience Advisor required to join busy Customer Experience Department. What you will be doing: Looking after specified accounts, delivering first class customer service from order input to homeowner aftercare. You will be accurately processing all orders within 48 hours of receipt and manage homeowner quality issues in a cost-effective and timely manner and raising priority paperwork for delivery accelerations. Proactively communicate with site managers and work with Sales/Contract Managers over queries on orders, to avoid delays to deliveries plus any associated requirements. Resolving customer care issues in line with the agreed Service Level Agreements and pro-actively communicating with customers at all stages of the process to ensure customer satisfaction remains top priority. You will also be defining whether defects are chargeable or covered under warranty, so it's important you have an eye for detail. Skills required for the Customer Service Administrator: Demonstrated ability to resolve problems Customer orientation Successful team player Ability to create and retain good working relationships GCSE grade C or equivalent level of numeracy PC Literate Excellent attention to detail Ability to work under pressure Effective influencing skills Demonstrated improvement of processes Tenacity Resilience N.B. We operate from contemporary offices in Lancing, West Sussex, and employ c. 200 people. Hybrid working available i.e. you can elect to work from home for two days per week if you so wish.
Ernest Gordon Recruitment Limited
Hastings, Sussex
Customer Service Executive (11 Month FTC / Processing Orders) Are you a Customer Service Executive or similar, competent at processing orders looking for a varied role where you will work within a tight knit team within a market-leading specialist engineering company who offering a varied role where you only work Monday to Friday & will receive exposure to an array of interesting projects? The role involves overseeing various aspects including maintaining exemplary customer service standards, spares forecasting, and store management. Additionally, responsibilities encompass providing support for international parts and sales, processing orders, handling warranty procedures, managing communications with customers and dealerships, and ensuring feedback is relayed to relevant teams. Other duties include managing ecommerce operations, handling dangerous goods shipments, maintaining dealership accounts, and undertaking ad-hoc tasks as assigned by the manager. The company ar a company in the manufacturing sector, a notable company that stands out for its commitment to excellence and innovation. Renowned for its quality products, this entity caters to a diverse clientele, reflecting its dedication to meeting varied needs. As a respected player in the industry, this company embodies a spirit of forward-thinking and success which has recently been shown by its growth. This role would suit someone with customer service experience, working for a fast-growing engineering company who are known for their growth and their friendly working environment. THE ROLE: Streamline customer service operations & order processing, fostering seamless communication with clients and internal teams to enhance overall customer satisfaction. Coordinate logistical tasks including managing communications, stock records, and ecommerce platforms, while promptly addressing ad-hoc customer service needs as required. Managing team operations, inventory, and promptly advising senior management to uphold exemplary customer service standards. THE PERSON: Customer Service Representative Experience in processing orders / parts (preferable) Based in Hastings Key Words : Customer Service Executive, Customer Service Co-ordinator, Logistics, Administrator, Engineering Administrator, Engineering Co-ordinator, Logistics Reference Number: 12559 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
Mar 26, 2024
Full time
Customer Service Executive (11 Month FTC / Processing Orders) Are you a Customer Service Executive or similar, competent at processing orders looking for a varied role where you will work within a tight knit team within a market-leading specialist engineering company who offering a varied role where you only work Monday to Friday & will receive exposure to an array of interesting projects? The role involves overseeing various aspects including maintaining exemplary customer service standards, spares forecasting, and store management. Additionally, responsibilities encompass providing support for international parts and sales, processing orders, handling warranty procedures, managing communications with customers and dealerships, and ensuring feedback is relayed to relevant teams. Other duties include managing ecommerce operations, handling dangerous goods shipments, maintaining dealership accounts, and undertaking ad-hoc tasks as assigned by the manager. The company ar a company in the manufacturing sector, a notable company that stands out for its commitment to excellence and innovation. Renowned for its quality products, this entity caters to a diverse clientele, reflecting its dedication to meeting varied needs. As a respected player in the industry, this company embodies a spirit of forward-thinking and success which has recently been shown by its growth. This role would suit someone with customer service experience, working for a fast-growing engineering company who are known for their growth and their friendly working environment. THE ROLE: Streamline customer service operations & order processing, fostering seamless communication with clients and internal teams to enhance overall customer satisfaction. Coordinate logistical tasks including managing communications, stock records, and ecommerce platforms, while promptly addressing ad-hoc customer service needs as required. Managing team operations, inventory, and promptly advising senior management to uphold exemplary customer service standards. THE PERSON: Customer Service Representative Experience in processing orders / parts (preferable) Based in Hastings Key Words : Customer Service Executive, Customer Service Co-ordinator, Logistics, Administrator, Engineering Administrator, Engineering Co-ordinator, Logistics Reference Number: 12559 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website