Customer Service Role based in Leigh Administration experience.required. Good telephone skills dealing with outbound and inbound calls. Experience on excel, running reports, data input. Dealing with queries and orders on email, good communication skills. Immediate start for the right candidate. Taskmaster Resources LTD acts as an employment business for the supply of temporary workers and as an employment agency for permanent recruitment No Recruitment Fees or related costs are paid by workers for applying or accepting this role with Taskmaster
Mar 29, 2024
Full time
Customer Service Role based in Leigh Administration experience.required. Good telephone skills dealing with outbound and inbound calls. Experience on excel, running reports, data input. Dealing with queries and orders on email, good communication skills. Immediate start for the right candidate. Taskmaster Resources LTD acts as an employment business for the supply of temporary workers and as an employment agency for permanent recruitment No Recruitment Fees or related costs are paid by workers for applying or accepting this role with Taskmaster
Energy Advisor (Retrofit Advice Programme) Salary: £22,615 increasing to £23,078 when qualifications are obtained and probationary period passed Hours: Full-time Home based - North East of England region only. Closing Date: 4th April 2024 Position Ref: RD 1192 As Energy Advisor you will be part of an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The energy team s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. The role The role is for an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. The programme includes a one-stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region as well as providing engagement and advice activity at local community level via consortium partners in the wider Northeast region. The Energy Advisor role forms part of a team delivering effective and informative advice to householders on energy efficiency. Energy Advisors take inbound calls and make pro-active outbound calls as well as emails to encourage and record actions taken by households towards achieving a low-carbon lifestyle. What you ll do • Providing excellent customer service, exceeding the minimum standard of call quality required. • Ensuring all enquiries are answered within specified service levels. • Ensuring individual and team targets are achieved within specified timescales. • Ensuring all enquiries are accurately recorded within specified timescales. • Providing timely and proactive follow-up information via telephone and via email. What you ll bring • Proven experience of delivering a high standard of customer service. • Experience working within a target-focused environment. • Excellent telephone, and written skills. • Good IT skills (Microsoft Office suite, internet, use of CRM databases). • Level 3 Award in Domestic Retrofit Advice or willing to undertake the training for this award upon commencing employment in the role. To apply Please click 'apply online' to apply via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 4 April 2024. Interviews are intended to be held week commencing 15 April 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Mar 29, 2024
Full time
Energy Advisor (Retrofit Advice Programme) Salary: £22,615 increasing to £23,078 when qualifications are obtained and probationary period passed Hours: Full-time Home based - North East of England region only. Closing Date: 4th April 2024 Position Ref: RD 1192 As Energy Advisor you will be part of an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The energy team s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. The role The role is for an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. The programme includes a one-stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region as well as providing engagement and advice activity at local community level via consortium partners in the wider Northeast region. The Energy Advisor role forms part of a team delivering effective and informative advice to householders on energy efficiency. Energy Advisors take inbound calls and make pro-active outbound calls as well as emails to encourage and record actions taken by households towards achieving a low-carbon lifestyle. What you ll do • Providing excellent customer service, exceeding the minimum standard of call quality required. • Ensuring all enquiries are answered within specified service levels. • Ensuring individual and team targets are achieved within specified timescales. • Ensuring all enquiries are accurately recorded within specified timescales. • Providing timely and proactive follow-up information via telephone and via email. What you ll bring • Proven experience of delivering a high standard of customer service. • Experience working within a target-focused environment. • Excellent telephone, and written skills. • Good IT skills (Microsoft Office suite, internet, use of CRM databases). • Level 3 Award in Domestic Retrofit Advice or willing to undertake the training for this award upon commencing employment in the role. To apply Please click 'apply online' to apply via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 4 April 2024. Interviews are intended to be held week commencing 15 April 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Mar 29, 2024
Full time
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Contractor
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in Rotherham or Surrounding Areas Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday - Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Mar 28, 2024
Full time
Customer Service Advisor Home Working / Full Time Role Profile: Must be based in Rotherham or Surrounding Areas Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday - Friday - Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Manvers area of Rotherham. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Customer Service Advisor Liverpool 11.50 per hour Full Time Contract Novax Recruitment is actively seeking a Customer Service Advisor based in Liverpool. This is a contract role working full time hours. The job: Answer a high volume of inbound calls and enquiries Provide information, assist with referrals and applications, record high quality data and information Deal with any complaints, escalating as appropriate Assist with emails and web chat when necessary The candidate: A high level of call centre/contact centre experience is required - applications without will be rejected Experience of call handling and data entry Experience working with the public in a front facing role Public sector experience is preferred How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Mar 28, 2024
Contractor
Customer Service Advisor Liverpool 11.50 per hour Full Time Contract Novax Recruitment is actively seeking a Customer Service Advisor based in Liverpool. This is a contract role working full time hours. The job: Answer a high volume of inbound calls and enquiries Provide information, assist with referrals and applications, record high quality data and information Deal with any complaints, escalating as appropriate Assist with emails and web chat when necessary The candidate: A high level of call centre/contact centre experience is required - applications without will be rejected Experience of call handling and data entry Experience working with the public in a front facing role Public sector experience is preferred How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Your new company A well-established company based in Oxford is currently looking for a Customer Support Advisor to join their team. This is an opportunity to join a friendly team and a rapidly growing company that can offer opportunities for personal and professional development. Your new role As a Customer Support advisor, you will build a strong relationship with customers throughout their registration and renewal process. In this role you will be reviewing information received from clients, making sure it aligns with standard guidelines and procedures. You will be verifying that the information is accurate, relevant, and compliant with the company's policies. You will also make outbound calls to customers to guide them and assist them in case of any issues and/or queries. You will also assist with the general inbound line. What you'll need to succeed To be successful in this position, you will be a flexible and adaptable individual with a strong attention to detail and a passion for customer service. You will have experience using systems including Excel and MS Office. You will have a confident and proactive attitude, and you will be comfortable communicating over the phone. What you'll get in return This position offers a salary up to 25,000 (depending on experience) and a great benefits package including hybrid work (2 days on-site and 3 days at home), a performance related bonus scheme, and 25 days of Annual Leave. You will also have access to a contributory pension scheme, paid compassionate leave, free car parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company A well-established company based in Oxford is currently looking for a Customer Support Advisor to join their team. This is an opportunity to join a friendly team and a rapidly growing company that can offer opportunities for personal and professional development. Your new role As a Customer Support advisor, you will build a strong relationship with customers throughout their registration and renewal process. In this role you will be reviewing information received from clients, making sure it aligns with standard guidelines and procedures. You will be verifying that the information is accurate, relevant, and compliant with the company's policies. You will also make outbound calls to customers to guide them and assist them in case of any issues and/or queries. You will also assist with the general inbound line. What you'll need to succeed To be successful in this position, you will be a flexible and adaptable individual with a strong attention to detail and a passion for customer service. You will have experience using systems including Excel and MS Office. You will have a confident and proactive attitude, and you will be comfortable communicating over the phone. What you'll get in return This position offers a salary up to 25,000 (depending on experience) and a great benefits package including hybrid work (2 days on-site and 3 days at home), a performance related bonus scheme, and 25 days of Annual Leave. You will also have access to a contributory pension scheme, paid compassionate leave, free car parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
A superb opportunity to join a delightful, friendly team with UK head offices near the centre of Leamington Spa. This position would suit someone upbeat, personable and professional with good IT skills and a confident telephone manner. Customers may be using the company's proprietary design software on PC, the web based platform, via mobile app, or in person and may contact the team for queries relating to our service. Key responsibilities Provide Customer service support for all Customers; this includes the following: • Answering inbound telephone queries, analysing and resolving problems as efficiently as possible • Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service • Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. Provide Administration support to ensure we maintain accurate stock levels: • Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids. • Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates. • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. • Handle any questions, concerns or complaints from the store and raise with appropriate personnel if cannot answer. • Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service improvements. Support with the set up, maintenance and participation of the company Webinar program, including implementation of the required tools and ongoing schedule to communicate details of our service for our customers. Undertake additional training as required to develop and maintain knowledge expected of the role. Effectively maintain, monitor and report relevant statistics as provided by Management team. Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships. Use internal systems to investigate and record actions, responding to tickets within 2 working days. Undertake allocated admin tasks when briefed in the given time frames. Meet all targets and objectives set for our Sales & Customer Support Agents. Promote our excellent Service Plans to our customers to give them long term cover and solutions. • The Customer Support Advisor is responsible for other such duties as specified by Management to enable the Company to fulfil its orders and obligations. • Adherence to Company Rules and Regulations, including Health and Safety, as outlined in the Company Handbook and Health & Safety Manual. • Maintaining the confidentiality of all knowledge and information appertaining to the Company, its customers and its employees. Person specification We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail. Essential: • Outstanding Attention to detail • Outstanding communication skills • Customer focused problem-solving skills • Proven ability to multitask to a high level • Previous Customer Service Experience • Intermediate knowledge of Microsoft Package/Internet/Email • Advanced Excel Knowledge • Willingness to learn • Ability to diagnose and trouble shoot problems. • Ability to listen, empathise and confidently respond to our customers. Desirable: • SAP Experience INDH
Mar 28, 2024
Full time
A superb opportunity to join a delightful, friendly team with UK head offices near the centre of Leamington Spa. This position would suit someone upbeat, personable and professional with good IT skills and a confident telephone manner. Customers may be using the company's proprietary design software on PC, the web based platform, via mobile app, or in person and may contact the team for queries relating to our service. Key responsibilities Provide Customer service support for all Customers; this includes the following: • Answering inbound telephone queries, analysing and resolving problems as efficiently as possible • Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service • Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. Provide Administration support to ensure we maintain accurate stock levels: • Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids. • Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates. • Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved. • Handle any questions, concerns or complaints from the store and raise with appropriate personnel if cannot answer. • Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service improvements. Support with the set up, maintenance and participation of the company Webinar program, including implementation of the required tools and ongoing schedule to communicate details of our service for our customers. Undertake additional training as required to develop and maintain knowledge expected of the role. Effectively maintain, monitor and report relevant statistics as provided by Management team. Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships. Use internal systems to investigate and record actions, responding to tickets within 2 working days. Undertake allocated admin tasks when briefed in the given time frames. Meet all targets and objectives set for our Sales & Customer Support Agents. Promote our excellent Service Plans to our customers to give them long term cover and solutions. • The Customer Support Advisor is responsible for other such duties as specified by Management to enable the Company to fulfil its orders and obligations. • Adherence to Company Rules and Regulations, including Health and Safety, as outlined in the Company Handbook and Health & Safety Manual. • Maintaining the confidentiality of all knowledge and information appertaining to the Company, its customers and its employees. Person specification We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail. Essential: • Outstanding Attention to detail • Outstanding communication skills • Customer focused problem-solving skills • Proven ability to multitask to a high level • Previous Customer Service Experience • Intermediate knowledge of Microsoft Package/Internet/Email • Advanced Excel Knowledge • Willingness to learn • Ability to diagnose and trouble shoot problems. • Ability to listen, empathise and confidently respond to our customers. Desirable: • SAP Experience INDH
Are you looking for your chance to be part of Royal Mail? We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers. Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve problems, find solutions, and remain calm under pressure? If you have answered yes to the above, then we want to hear from you! Hours and Salary: 37.5 Hours per week + Overtime available Working between the hours of 8am-8pm Monday- Friday and 8am-4pm on Saturday Working patterns will be allocated a month in advance. 11.77 Per hour As a customer service advisor/ Complaints advisor your responsibilities will include : Answering a high volume of inbound calls from customers Resolving queries and complaints in a professional manner Using multiple computer systems to update customer records, track parcels, look up information and record call details Work to individual call quality and volume KPI's as well as supporting team member to achieve the desired company goals The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for redelivery and general feedback on the service provided. The ideal customer service advisor/complaints advisor will have the following skills and experience: Previous complaint handling/ call centre experience is preferred Be able to demonstrate resilience, empathy, and patience Have the ability to remain calm under pressure Be flexible and reliable Company benefits: Our client offers a customer service/complaints advisor the opportunity to work for one of the UK's most loved and recognised brands. Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks. Also offers free parking, onsite canteen, holiday pay and company pension. Interested? Apply now!
Mar 28, 2024
Full time
Are you looking for your chance to be part of Royal Mail? We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers. Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve problems, find solutions, and remain calm under pressure? If you have answered yes to the above, then we want to hear from you! Hours and Salary: 37.5 Hours per week + Overtime available Working between the hours of 8am-8pm Monday- Friday and 8am-4pm on Saturday Working patterns will be allocated a month in advance. 11.77 Per hour As a customer service advisor/ Complaints advisor your responsibilities will include : Answering a high volume of inbound calls from customers Resolving queries and complaints in a professional manner Using multiple computer systems to update customer records, track parcels, look up information and record call details Work to individual call quality and volume KPI's as well as supporting team member to achieve the desired company goals The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for redelivery and general feedback on the service provided. The ideal customer service advisor/complaints advisor will have the following skills and experience: Previous complaint handling/ call centre experience is preferred Be able to demonstrate resilience, empathy, and patience Have the ability to remain calm under pressure Be flexible and reliable Company benefits: Our client offers a customer service/complaints advisor the opportunity to work for one of the UK's most loved and recognised brands. Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks. Also offers free parking, onsite canteen, holiday pay and company pension. Interested? Apply now!
Customer Migration Advisor Hull (HU5) Free Parking 37.5 Hours per week - Monday to Friday 11am-7pm 11.73 per hour Duration: Approximately 8 weeks Start date- 8th April We're looking to recruit 2 motivated Inbound and Outbound Advisers for a growing telecomms technology specialist based in the Cottingham road area of Hull. Main purpose of the role is to help the team migrate new customers to the companies technology platform. The successful candidates will be responsible for both receiving incoming customer inquiries and making outbound calls to customers to successfully oversee this migration work. The role requires exceptional communication skills, persuasive abilities, and a customer-centric approach provide a positive and improved experience for customers. Key Responsibilities: Handling Incoming calls. Providing accurate and detailed information on product pricing, features and benefits. Identify and understand customer requirements. Ability to support customer through the transition journey. Follow up on enquiries and book appointments for product specialists. Build rapport and communicate company services. Maintain accurate call and customer interaction information. Stay updated on products and services and thoroughly understand the features and benefits of the products and services. Adhere to all framework and compliance guidelines. Qualifications and Skills; Excellent verbal communication skills and the ability to adapt communication style to various customer personalities. Proficient in using basic computer applications and software. Goal-oriented mindset with a track record of meeting or exceeding targets. Self-motivated, energetic, and driven to succeed. Ability to work independently as well as part of a team. Time management skills to prioritise and manage multiple tasks efficiently. Interested candidates should apply via this website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Seasonal
Customer Migration Advisor Hull (HU5) Free Parking 37.5 Hours per week - Monday to Friday 11am-7pm 11.73 per hour Duration: Approximately 8 weeks Start date- 8th April We're looking to recruit 2 motivated Inbound and Outbound Advisers for a growing telecomms technology specialist based in the Cottingham road area of Hull. Main purpose of the role is to help the team migrate new customers to the companies technology platform. The successful candidates will be responsible for both receiving incoming customer inquiries and making outbound calls to customers to successfully oversee this migration work. The role requires exceptional communication skills, persuasive abilities, and a customer-centric approach provide a positive and improved experience for customers. Key Responsibilities: Handling Incoming calls. Providing accurate and detailed information on product pricing, features and benefits. Identify and understand customer requirements. Ability to support customer through the transition journey. Follow up on enquiries and book appointments for product specialists. Build rapport and communicate company services. Maintain accurate call and customer interaction information. Stay updated on products and services and thoroughly understand the features and benefits of the products and services. Adhere to all framework and compliance guidelines. Qualifications and Skills; Excellent verbal communication skills and the ability to adapt communication style to various customer personalities. Proficient in using basic computer applications and software. Goal-oriented mindset with a track record of meeting or exceeding targets. Self-motivated, energetic, and driven to succeed. Ability to work independently as well as part of a team. Time management skills to prioritise and manage multiple tasks efficiently. Interested candidates should apply via this website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Adecco Harlow have partnered exclusively with a highly credible business based in Harlow to help them find a Customer Service Advisor. This role is to maximise the collection of overdue payments and provide an informative primary point of contact for all callers. For the role of Customer Service Advisor , you will be working within a busy call centre, responsible for answering a volume of inbound calls. SALARY & BENEFITS Salary: 22,318 Monday to Friday Shifts: 8am - 4pm & 10am - 6pm Harlow Permanent, full-time Bonus scheme Full training Additional leave Employee discount Casual dress THE JOB Process inbound calls Negotiate and set up payment arrangements Liaise with other departments Complete outbound and credit control calls Update an in-house system with call notes APPLY Click the apply button to be considered for this opportunity Applications will be reviewed over the coming days & updates provided ASAP Contact Jamie at Adecco Harlow directly for more information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Adecco Harlow have partnered exclusively with a highly credible business based in Harlow to help them find a Customer Service Advisor. This role is to maximise the collection of overdue payments and provide an informative primary point of contact for all callers. For the role of Customer Service Advisor , you will be working within a busy call centre, responsible for answering a volume of inbound calls. SALARY & BENEFITS Salary: 22,318 Monday to Friday Shifts: 8am - 4pm & 10am - 6pm Harlow Permanent, full-time Bonus scheme Full training Additional leave Employee discount Casual dress THE JOB Process inbound calls Negotiate and set up payment arrangements Liaise with other departments Complete outbound and credit control calls Update an in-house system with call notes APPLY Click the apply button to be considered for this opportunity Applications will be reviewed over the coming days & updates provided ASAP Contact Jamie at Adecco Harlow directly for more information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm. The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's. Answer all inbound calls to the Customer Service Centre within KPI Prioritising work flow to maximize time efficiency, to meet productivity & quality targets Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements. Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation. Make sure all customers KPI's and SLA's are met when dealing with all requests Support the management team with any tasks/requests as required by the demands of the Service Centre Ensure all warranty items are issued to correct suppliers within reasonable timescales. Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. Qualifications Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction. Excellent communications skills and the ability to clearly communicate information both verbally and in writing Excellent computer literacy The benefits we will offer you include: 25 days holiday increasing with service Pension contributions up to 6% Extensive flexible benefit program Life assurance at 4x basic salary Access to industry leading wellbeing resources and tools
Mar 28, 2024
Full time
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm. The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's. Answer all inbound calls to the Customer Service Centre within KPI Prioritising work flow to maximize time efficiency, to meet productivity & quality targets Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements. Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation. Make sure all customers KPI's and SLA's are met when dealing with all requests Support the management team with any tasks/requests as required by the demands of the Service Centre Ensure all warranty items are issued to correct suppliers within reasonable timescales. Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. Qualifications Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction. Excellent communications skills and the ability to clearly communicate information both verbally and in writing Excellent computer literacy The benefits we will offer you include: 25 days holiday increasing with service Pension contributions up to 6% Extensive flexible benefit program Life assurance at 4x basic salary Access to industry leading wellbeing resources and tools
Sales Advisor Are you ready to unleash your sales prowess and take your career to new heights? We're on the lookout for passionate individuals who thrive on the thrill of sales success! Sounds interesting keep reading as this could be for you! 26,000 - 28,000 PLUS 11,500 bonus on offer Benefits: 20 Days + 8 days Bank Holidays, Pension, Staff discount, VERY sociable team and an opportunity to develop! Guildford (walking distance from the station) Monday to Friday 9am -5pm Interviewing ASAP! Overview: Join a fantastic and growing business in the heart of Guildford who are looking for Hungry individuals looking to kickstart their career in sales! You will be working alongside the brilliant and friendly team promoting, up-selling and cross-selling products to existing customers and new prospects! Sounds Interesting what will my duties be? Surpass individual sales targets and KPIs, including average order value and quote conversion. Handle inbound customer interactions across various channels with professionalism and product expertise. Utilize a consultative approach to understand customer needs and recommend tailored product solutions. Drive lead generation through outbound sales efforts, fostering valuable relationships with both new and existing clients. Cultivate client relationships to maximize conversion rates and foster repeat business. Manage outbound activities diligently, ensuring timely follow-ups and closure of sales opportunities. Enhance sales through effective cross-selling and upselling techniques, enriching the customer experience. Required experienced: Minimum 1 year's sales experience Demonstrable track record of hitting sales targets and achieving KPIs Excellent interpersonal skills, with the ability to build connections over the phone! Strong communication skills with the ability to actively listen and pitch response accordingly If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Sales Advisor Are you ready to unleash your sales prowess and take your career to new heights? We're on the lookout for passionate individuals who thrive on the thrill of sales success! Sounds interesting keep reading as this could be for you! 26,000 - 28,000 PLUS 11,500 bonus on offer Benefits: 20 Days + 8 days Bank Holidays, Pension, Staff discount, VERY sociable team and an opportunity to develop! Guildford (walking distance from the station) Monday to Friday 9am -5pm Interviewing ASAP! Overview: Join a fantastic and growing business in the heart of Guildford who are looking for Hungry individuals looking to kickstart their career in sales! You will be working alongside the brilliant and friendly team promoting, up-selling and cross-selling products to existing customers and new prospects! Sounds Interesting what will my duties be? Surpass individual sales targets and KPIs, including average order value and quote conversion. Handle inbound customer interactions across various channels with professionalism and product expertise. Utilize a consultative approach to understand customer needs and recommend tailored product solutions. Drive lead generation through outbound sales efforts, fostering valuable relationships with both new and existing clients. Cultivate client relationships to maximize conversion rates and foster repeat business. Manage outbound activities diligently, ensuring timely follow-ups and closure of sales opportunities. Enhance sales through effective cross-selling and upselling techniques, enriching the customer experience. Required experienced: Minimum 1 year's sales experience Demonstrable track record of hitting sales targets and achieving KPIs Excellent interpersonal skills, with the ability to build connections over the phone! Strong communication skills with the ability to actively listen and pitch response accordingly If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Back 2 Work Complete Training
Gateshead, Tyne And Wear
We re recruiting for Customer Service Advisors to earn £22,308 per annum. Customer Service Advisor benefits: On-line recruitment process, with potential job offer within 24 hours and fully paid training. 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Lifestyle Benefits programme featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Training is included to prepare you for this role Customer Service Advisor role: As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers. You will will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. Customer Service Advisor pay: £22,308 per annum
Mar 28, 2024
Full time
We re recruiting for Customer Service Advisors to earn £22,308 per annum. Customer Service Advisor benefits: On-line recruitment process, with potential job offer within 24 hours and fully paid training. 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Lifestyle Benefits programme featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Training is included to prepare you for this role Customer Service Advisor role: As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers. You will will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. Customer Service Advisor pay: £22,308 per annum
A skilled and ambitious Customer Service Advisor is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is a full-time (37.5 hours a week) Customer Service Advisor role for one of our cruise clients. As a Customer Service Advisor, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers. This is an on-site role located in Welwyn Garden City. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients achieve their business goals and strategies. Over the years, theICEway has expanded to include offices in the US, Australia, and Eastern Europe. We are a local company with a global reach, and our company values are at the heart of everything we do. We value our people above all, and this allows all team members to thrive in a dynamic and collaborative environment. Key Responsibilities: Answering incoming calls and responding to customer's emails Providing customers with needed information and support Making outbound calls Receiving inbound calls Sending and replying to emails and messages Listening to customers' needs or issues and providing helpful solutions to their problems. Managing and resolving customer complaints Selling products and placing customer orders in the computer system Working closely with team leads, supervisors, and managers to ensure customer satisfaction. Providing product and service information to customers Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Call Center Representative, Customer Service Agent, Telephone Support Specialist, Inbound Call Agent, Customer Care Associate, Help Desk Agent, Client Service Representative, Call Center Operator, and Telecommunication Agent may also be considered for this role.
Mar 28, 2024
Full time
A skilled and ambitious Customer Service Advisor is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is a full-time (37.5 hours a week) Customer Service Advisor role for one of our cruise clients. As a Customer Service Advisor, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers. This is an on-site role located in Welwyn Garden City. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients achieve their business goals and strategies. Over the years, theICEway has expanded to include offices in the US, Australia, and Eastern Europe. We are a local company with a global reach, and our company values are at the heart of everything we do. We value our people above all, and this allows all team members to thrive in a dynamic and collaborative environment. Key Responsibilities: Answering incoming calls and responding to customer's emails Providing customers with needed information and support Making outbound calls Receiving inbound calls Sending and replying to emails and messages Listening to customers' needs or issues and providing helpful solutions to their problems. Managing and resolving customer complaints Selling products and placing customer orders in the computer system Working closely with team leads, supervisors, and managers to ensure customer satisfaction. Providing product and service information to customers Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Call Center Representative, Customer Service Agent, Telephone Support Specialist, Inbound Call Agent, Customer Care Associate, Help Desk Agent, Client Service Representative, Call Center Operator, and Telecommunication Agent may also be considered for this role.
Position: Customer Service Advisor Salary: Up to 11.44 Location: Worthing Hours: Monday to Friday , 9am to 6pm working every other Saturday, 9am to 2pm (between 25 hours - 37.5 hours a week) We have a new opportunity for a Customer Service Advisor to join a fast paced and ever growing company in the Worthing area. The role consists of a high volume of inbound calls from customers, arranging travel insurance cover for new and existing customers, helping them with post purchase queries and amendments. Previous telesales or call centre experience is ideal but not a requirement. As a Customer Service Advisor your role will include: Answering technical and support questions Converting enquiries and existing quotes into sales Sending documents when requested via post or email Updating customers with any changes in the company guidelines Other ad-hoc duties This role is between 25 and 37.5 hours a week, earning up to 11.44 per hour dependent on experience. You'll be working Monday to Friday, 9am to 6pm (on a full time basis) and every other Saturday 9am to 2pm. This is a fully office based role. You'll have excellent written and verbal communication skills and ideally previous call centre experience, however this is not essential as an initial 3 weeks training programme will be held. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy. First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Full time
Position: Customer Service Advisor Salary: Up to 11.44 Location: Worthing Hours: Monday to Friday , 9am to 6pm working every other Saturday, 9am to 2pm (between 25 hours - 37.5 hours a week) We have a new opportunity for a Customer Service Advisor to join a fast paced and ever growing company in the Worthing area. The role consists of a high volume of inbound calls from customers, arranging travel insurance cover for new and existing customers, helping them with post purchase queries and amendments. Previous telesales or call centre experience is ideal but not a requirement. As a Customer Service Advisor your role will include: Answering technical and support questions Converting enquiries and existing quotes into sales Sending documents when requested via post or email Updating customers with any changes in the company guidelines Other ad-hoc duties This role is between 25 and 37.5 hours a week, earning up to 11.44 per hour dependent on experience. You'll be working Monday to Friday, 9am to 6pm (on a full time basis) and every other Saturday 9am to 2pm. This is a fully office based role. You'll have excellent written and verbal communication skills and ideally previous call centre experience, however this is not essential as an initial 3 weeks training programme will be held. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy. First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Administrator / Sales Assistant (Eco) 23,400 (OTE 30,000) + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator, with experience working with detailed paperwork, looking for exciting role where you will be advising a range of customers on services to improve their energy efficiency, nurturing warm leads and earning fantastic commission in reward? Do you want to develop your communication and administrative skills, to make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 28, 2024
Full time
Administrator / Sales Assistant (Eco) 23,400 (OTE 30,000) + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator, with experience working with detailed paperwork, looking for exciting role where you will be advising a range of customers on services to improve their energy efficiency, nurturing warm leads and earning fantastic commission in reward? Do you want to develop your communication and administrative skills, to make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis. As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company s clients and partners. Dealing with queries from these organisations and liaising internally with the company s other departments, you will quickly develop an in-depth knowledge of the company s products and services. Duties Taking inbound calls from clients and also dealing with teams across the business Dealing with a wide variety of queries, analysing clients payments-related issues Assisting with disputes and providing sustainable solutions Maintaining an in-depth knowledge of functionality for all systems Ensuring that a first class customer service is provided to clients Working shift is 13.45pm to 22.30pm - this involves working one Saturday a month The client will want applicants to train on site for the role for the first week The training will be between the hours of 12pm and 8pm After training you will be expected to work the shift you were offered Salary for the role will be starting on 24k per annum and there is an extra 60 per month to cover costs of working from home Other benefits of working in this role include: Paid Annual Leave All the equipment you need to work from home Bonus opportunity twice per year Employee appreciation programme Opportunities to learn, develop, and to build a career Criteria Must have come from a hospitality background - no call centre people will be interviewed No job hopping - must have solid word history PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING If interested you can send your CV to Colleen Farquharson via the apply link
Mar 28, 2024
Full time
PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis. As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company s clients and partners. Dealing with queries from these organisations and liaising internally with the company s other departments, you will quickly develop an in-depth knowledge of the company s products and services. Duties Taking inbound calls from clients and also dealing with teams across the business Dealing with a wide variety of queries, analysing clients payments-related issues Assisting with disputes and providing sustainable solutions Maintaining an in-depth knowledge of functionality for all systems Ensuring that a first class customer service is provided to clients Working shift is 13.45pm to 22.30pm - this involves working one Saturday a month The client will want applicants to train on site for the role for the first week The training will be between the hours of 12pm and 8pm After training you will be expected to work the shift you were offered Salary for the role will be starting on 24k per annum and there is an extra 60 per month to cover costs of working from home Other benefits of working in this role include: Paid Annual Leave All the equipment you need to work from home Bonus opportunity twice per year Employee appreciation programme Opportunities to learn, develop, and to build a career Criteria Must have come from a hospitality background - no call centre people will be interviewed No job hopping - must have solid word history PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING If interested you can send your CV to Colleen Farquharson via the apply link
Sales and Service Advisor (full or part time applicants considered) Near Thetford OTE: Up to £27k (depending on experience) Hours: 8.45am 5pm weekdays, plus one in three weekends Saturday & Sunday (time off in the week given) Hales Group are recruiting a Sales and Service Advisor for their client based near to Thetford. This is an exciting opportunity to join a friendly team, in a busy and varied support role. The focus of this role is consistent, professional customer service. You will communicate with customers, by phone, email and face to face, to fully understand their requirements, enabling you to make an informed proposal of the best products to suit their need. Main tasks to include: • Handling inbound telephone and email enquiries from domestic customers • Welcoming and supporting potential customers visiting the company s show site • After sales care, supporting the customer through to product delivery/installation • Assisting with general service enquiries, regarding spare parts requests, repairs, guarantee enquiries etc. • General administrative duties and adhoc projects as required by the business • Attending occasional sales events across the UK, where you may be required to stay away from home, engaging with customers to undertake general promotional activities • Effective liaison, support, and assistance with the whole of the organisation The successful candidate will have: • Excellent verbal and written communication skills • Previous retail and/or sales experience • Working knowledge of MS Windows • Accurate data entry skills • The ability to work in a team and provide input where required • A highly organised and personable nature • Your own transport as our client is based in a rural location This is your chance to join a successful team, and to work with passionate, hard-working individuals in a fast-paced environment. Please apply today or call Janine on (phone number removed) for more information.
Mar 28, 2024
Full time
Sales and Service Advisor (full or part time applicants considered) Near Thetford OTE: Up to £27k (depending on experience) Hours: 8.45am 5pm weekdays, plus one in three weekends Saturday & Sunday (time off in the week given) Hales Group are recruiting a Sales and Service Advisor for their client based near to Thetford. This is an exciting opportunity to join a friendly team, in a busy and varied support role. The focus of this role is consistent, professional customer service. You will communicate with customers, by phone, email and face to face, to fully understand their requirements, enabling you to make an informed proposal of the best products to suit their need. Main tasks to include: • Handling inbound telephone and email enquiries from domestic customers • Welcoming and supporting potential customers visiting the company s show site • After sales care, supporting the customer through to product delivery/installation • Assisting with general service enquiries, regarding spare parts requests, repairs, guarantee enquiries etc. • General administrative duties and adhoc projects as required by the business • Attending occasional sales events across the UK, where you may be required to stay away from home, engaging with customers to undertake general promotional activities • Effective liaison, support, and assistance with the whole of the organisation The successful candidate will have: • Excellent verbal and written communication skills • Previous retail and/or sales experience • Working knowledge of MS Windows • Accurate data entry skills • The ability to work in a team and provide input where required • A highly organised and personable nature • Your own transport as our client is based in a rural location This is your chance to join a successful team, and to work with passionate, hard-working individuals in a fast-paced environment. Please apply today or call Janine on (phone number removed) for more information.
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Mar 28, 2024
Full time
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.