Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
Mar 29, 2024
Full time
Are you an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation? The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. They are looking for someone who must have a clean UK driving license and access to their own vehicle. Duties Include: Providing comprehensive management and support service for homeless households placed in privately leased and hostel type accommodation under Part VII of the Housing Act 1996. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Keep your details on your application and I'll be in touch!
The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 2,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy. Provide specialist expertise, leadership and management to APHA's Animal Science Technical team. To include biocontainment and livestock management and the advancement of animal sciences. Leadership and implementation of APHA's Animal Welfare and Biosecurity Standards. As part of a team provide input into the operation of ACDP CL2, CL3 and SAPO CL2, CL3, CL4 biosecure animal facilities. Develop and drive APHA Animal Science capability and provide specialist support to the APHA Weybridge Masterplan development (animal facility requirements). Job description Animal Science Specialism: The jobholder will be specialist with regards to the species in their area. They will advise on and oversee housing and husbandry. They will liaise with the Named Information Officer if new species or housing changes are being discussed. They will actively advance animal sciences and are expected to further science capability within the department. They will acquire an E2PPL certificate and may be required to hold their own Project Licence. They will be a Personal Licence holder and develop a wide range of skills in regulated procedures including animal euthanasia and assist with necropsy and sampling procedures as appropriate. They will oversee a range of livestock and disease biocontainment facilities and will develop specialist containment expertise for farmed livestock and animal models up to ACDP 3 and SAPO 4 classification - working on a wide range of zoonotic pathogens. Daily Husbandry and care of animals and poultry as required. BioEthics, Animal Welfare and Ethical Review Body (AWERB): The jobholder is expected to be an active member of the AWERB, participating in committee meetings as well as having input into project licence applications, study reviews and offer advice on the 3Rs. Livestock Facilities Management Ensure compliance with ACDP/SAPO legislation. Attend Biological Safety Committee as Animal Sciences representative. Liaison with Estates, Facilities management and sub-contractors as required to ensure animal facilities are maintained as fit for purpose and future-proofed. Stakeholder oversight and input in the design and planning of animal facility refurbishments, new builds and equipment installation/maintenance. They will offer advice and support to the site re-development (Science capability for Animal Health) project as required. Fulfilling Building/Facility Officer duties in a high disease biocontainment (up to and included ACDP3/SAPO4) facility including liaising with the maintenance providers to ensure the appropriate monitoring and maintenance of plant including generators, water testing, alarm systems, Building Management Systems and biocontainment controls. Safety, Health and Wellbeing: They will ensure that adequate training and planning for response to emergency scenarios is in place within teams; actively participate in safety inspections and audits with Department Safety Officer, and ensure timely closure of safety audit actions. Ensure that appropriate documentation e.g. Risk assessments, Standard Operating Procedures (SOPs) and log books are in place. Work closely with the Department Safety Officer (DSO), the SHaW (Safety, Health and Wellbeing) department, in respect of these duties. Carry out ad-hoc monitoring and regularly visit the animal facilities to monitor adherence to procedures. This might include non-compliance with APHA H&S Policy, SOPs and Risk Assessments. Study and Contract leadership and Management: The jobholder will work closely with animal tech team supervisors and scientists in the planning and conduct of studies being carried out in their area assuring compliance, staffing and timely execution. They will interact with scientists and be proactive in raising any concerns. They will participate in pre-start meetings and ensure the appropriate meeting forms are completed and submitted. The jobholder will be required to oversee the implementation of commercial contracts that involve the facilities under their management, acting as the named manager and liaising with APHA Commercial Unit Business Development Manager. They will take part in meetings with the suppliers and liaise with the APHA contract team on compliance concerns and other issues. Communication: The jobholder will be required to have excellent communication skills liaising with a diverse range of people in writing, verbally and using a range of IT platforms. Confidently deliver training, instruction, Toolbox Talks, and Team Briefings, actively contribute to ASU Management meetings and chair meetings as required. They will be part of study pre-start meetings. They will write and participate in peer reviews of SOPs, Risk Assessments, Toolbox Talks, and documentation supporting Animal Science activities i.e. papers and summary reports. Budget and Financial planning: The jobholder will have an overview of the allocated budget and manage resources carefully. They will be involved in planning of new work and liaise with the Department administration team to identify such work and to inform workforce planning. They will be responsible for reviewing and approving requisitions for ASU and Foreign Payments on APHA's Single Operating Platform. Staff Management, Resource and Succession planning: The jobholder needs to be an experienced staff manager with sound interpersonal skills. They will work closely with the Workgroup Leader to be proactive in succession planning and remain involved in planning of future workloads and staff capability. They will work with junior animal technicians and advise them in scientific data collection and analysis. Participation in staff utilisation meetings to ensure efficient use of resources, succession planning and developing skills, specialism and flexibility across teams. Person specification Behaviours Seeing the Bigger Picture Making Effective Decisions Communicating and Influencing Experience Strong interpersonal and communication skills - written and oral, teamwork Technical Specialist Expertise Animal Science degree Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels Licences Driving Licence Qualifications Animal Sciences Degree Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels BenefitsAlongside your salary of £42,577, Animal and Plant Health Agency contributes £10,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave of 25 days (rising one day per year up to 30 days after 5 years), flexible working, a contributory pension, staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme. Should you be successful in your application, you can join the active community of scientists and engineers in government as part of the GSE Profession (GSEP). Becoming a member enables you to grow your understanding of profession activities within your own organisation and across the profession. GSEP encourages all members to develop professionally and personally with a variety of free opportunities to learn, develop and network across government. Visit the GSEP GOV.UK page and GSE blog for more details. Pension and Financial Benefits Your pension is a valuable part of your total reward package and there are various options including Alpha and Partnership pension schemes in which Defra can invest in providing a contribution to the cost of your pension. Life Assurance: if you become too ill or die before retirement valuable benefits will be provided to you and your family. Learning and Development Access to five days learning and development each year to support professional development through Civil Service Learning. Corporate induction and three days special leave for volunteering. Staff Wellbeing Access to Employee Assistance Programme, available 24/7, providing advice and guidance on both personal and employment issues such as personal wellbeing, career development, legal matters such as landlord / tenant disputes. Access to the Employee Assistance Programme, Occupational Health Service and the Civil Service Sports Council. Job Types: Full-time, Permanent Salary: £42,577.00-£47,039.00 per year Benefits: Company pension Work Location: In person Reference ID: 343399
Mar 29, 2024
Full time
The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 2,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy. Provide specialist expertise, leadership and management to APHA's Animal Science Technical team. To include biocontainment and livestock management and the advancement of animal sciences. Leadership and implementation of APHA's Animal Welfare and Biosecurity Standards. As part of a team provide input into the operation of ACDP CL2, CL3 and SAPO CL2, CL3, CL4 biosecure animal facilities. Develop and drive APHA Animal Science capability and provide specialist support to the APHA Weybridge Masterplan development (animal facility requirements). Job description Animal Science Specialism: The jobholder will be specialist with regards to the species in their area. They will advise on and oversee housing and husbandry. They will liaise with the Named Information Officer if new species or housing changes are being discussed. They will actively advance animal sciences and are expected to further science capability within the department. They will acquire an E2PPL certificate and may be required to hold their own Project Licence. They will be a Personal Licence holder and develop a wide range of skills in regulated procedures including animal euthanasia and assist with necropsy and sampling procedures as appropriate. They will oversee a range of livestock and disease biocontainment facilities and will develop specialist containment expertise for farmed livestock and animal models up to ACDP 3 and SAPO 4 classification - working on a wide range of zoonotic pathogens. Daily Husbandry and care of animals and poultry as required. BioEthics, Animal Welfare and Ethical Review Body (AWERB): The jobholder is expected to be an active member of the AWERB, participating in committee meetings as well as having input into project licence applications, study reviews and offer advice on the 3Rs. Livestock Facilities Management Ensure compliance with ACDP/SAPO legislation. Attend Biological Safety Committee as Animal Sciences representative. Liaison with Estates, Facilities management and sub-contractors as required to ensure animal facilities are maintained as fit for purpose and future-proofed. Stakeholder oversight and input in the design and planning of animal facility refurbishments, new builds and equipment installation/maintenance. They will offer advice and support to the site re-development (Science capability for Animal Health) project as required. Fulfilling Building/Facility Officer duties in a high disease biocontainment (up to and included ACDP3/SAPO4) facility including liaising with the maintenance providers to ensure the appropriate monitoring and maintenance of plant including generators, water testing, alarm systems, Building Management Systems and biocontainment controls. Safety, Health and Wellbeing: They will ensure that adequate training and planning for response to emergency scenarios is in place within teams; actively participate in safety inspections and audits with Department Safety Officer, and ensure timely closure of safety audit actions. Ensure that appropriate documentation e.g. Risk assessments, Standard Operating Procedures (SOPs) and log books are in place. Work closely with the Department Safety Officer (DSO), the SHaW (Safety, Health and Wellbeing) department, in respect of these duties. Carry out ad-hoc monitoring and regularly visit the animal facilities to monitor adherence to procedures. This might include non-compliance with APHA H&S Policy, SOPs and Risk Assessments. Study and Contract leadership and Management: The jobholder will work closely with animal tech team supervisors and scientists in the planning and conduct of studies being carried out in their area assuring compliance, staffing and timely execution. They will interact with scientists and be proactive in raising any concerns. They will participate in pre-start meetings and ensure the appropriate meeting forms are completed and submitted. The jobholder will be required to oversee the implementation of commercial contracts that involve the facilities under their management, acting as the named manager and liaising with APHA Commercial Unit Business Development Manager. They will take part in meetings with the suppliers and liaise with the APHA contract team on compliance concerns and other issues. Communication: The jobholder will be required to have excellent communication skills liaising with a diverse range of people in writing, verbally and using a range of IT platforms. Confidently deliver training, instruction, Toolbox Talks, and Team Briefings, actively contribute to ASU Management meetings and chair meetings as required. They will be part of study pre-start meetings. They will write and participate in peer reviews of SOPs, Risk Assessments, Toolbox Talks, and documentation supporting Animal Science activities i.e. papers and summary reports. Budget and Financial planning: The jobholder will have an overview of the allocated budget and manage resources carefully. They will be involved in planning of new work and liaise with the Department administration team to identify such work and to inform workforce planning. They will be responsible for reviewing and approving requisitions for ASU and Foreign Payments on APHA's Single Operating Platform. Staff Management, Resource and Succession planning: The jobholder needs to be an experienced staff manager with sound interpersonal skills. They will work closely with the Workgroup Leader to be proactive in succession planning and remain involved in planning of future workloads and staff capability. They will work with junior animal technicians and advise them in scientific data collection and analysis. Participation in staff utilisation meetings to ensure efficient use of resources, succession planning and developing skills, specialism and flexibility across teams. Person specification Behaviours Seeing the Bigger Picture Making Effective Decisions Communicating and Influencing Experience Strong interpersonal and communication skills - written and oral, teamwork Technical Specialist Expertise Animal Science degree Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels Licences Driving Licence Qualifications Animal Sciences Degree Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels BenefitsAlongside your salary of £42,577, Animal and Plant Health Agency contributes £10,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave of 25 days (rising one day per year up to 30 days after 5 years), flexible working, a contributory pension, staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme. Should you be successful in your application, you can join the active community of scientists and engineers in government as part of the GSE Profession (GSEP). Becoming a member enables you to grow your understanding of profession activities within your own organisation and across the profession. GSEP encourages all members to develop professionally and personally with a variety of free opportunities to learn, develop and network across government. Visit the GSEP GOV.UK page and GSE blog for more details. Pension and Financial Benefits Your pension is a valuable part of your total reward package and there are various options including Alpha and Partnership pension schemes in which Defra can invest in providing a contribution to the cost of your pension. Life Assurance: if you become too ill or die before retirement valuable benefits will be provided to you and your family. Learning and Development Access to five days learning and development each year to support professional development through Civil Service Learning. Corporate induction and three days special leave for volunteering. Staff Wellbeing Access to Employee Assistance Programme, available 24/7, providing advice and guidance on both personal and employment issues such as personal wellbeing, career development, legal matters such as landlord / tenant disputes. Access to the Employee Assistance Programme, Occupational Health Service and the Civil Service Sports Council. Job Types: Full-time, Permanent Salary: £42,577.00-£47,039.00 per year Benefits: Company pension Work Location: In person Reference ID: 343399
South Oxfordshire District Council
Abingdon, Oxfordshire
Policy Support Officer Salary and grade : £30,796-£36,032 from April 2024, Grade 4 Duration of role: Permanent Hours per week : 37 (Full time) Location: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible and hybrid way where the focus is on outcomes, not where you work. Closing date : 22 April 2024 About the role and what we're looking for: The Insight and Policy Team is a successful, ambitious, and growing hub of expertise which supports South Oxfordshire and the Vale of White Horse to thrive by: • articulating our councils' ambitions• providing engaging insights which drives evidence-based decision making• brokering insights, evidence, and ideas into, and out of, the organisation including responding to consultations Some recent examples of what this work means in practice include securing multi-million pound funding to decarbonise our leisure centres, forecasting potential housing need arising from the Homes for Ukraine programme, using Census data to update understanding of community needs, and writing the Corporate Plan. Our Corporate Policy Officers are a critical role in the team, reporting directly to the team leader. Together with a data analyst, researcher and a support officer we will deliver our ambitions to the highest quality possible, often on a tight turn-around. This work involves a wide range of skills and backgrounds but above all we are looking for people who are skilled at building relationships, presenting complicated ideas simply, bringing a positive attitude to change and managing competing demands. If you are committed to high quality work, and are ready for an exciting new challenge, this could be the role for you. Main duties and responsibilities: • To provide support for the councils' project teams and secure smooth running of the projects' administration, providing high level administrative support to the teams and on particular tasks within the project from project initiation to delivery.• Assist with maintaining project plans, ensuring actions are completed to deadlines and reporting effectively through the appropriate governance structure.• Monitor and report on timelines and deadlines for projects.• Track the delivery of projects against a range of indicators as a basis for assessing project effectiveness.• Maintain, collate and analyse data, accurately to support project milestones, using relevant software.• Organise meetings between a range of services and partners, which may be complex and require careful negotiation.• To administer meetings, prepare papers (some of which may be sensitive and confidential), create action logs and chase actions as required.• To prioritise varied workload and complete various projects/tasks to meet appropriate deadlines.• Maintain the highest level of confidentiality, discretion and professionalism.• Access and utilise relevant data to support the project work.• Liaise with other partners as appropriate.• Carry out any other duties appropriate to the grading of the post. The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post. About you • Excellent time management skills, well organised• Excellent communication skills (spoken, written and use of a range of IT software) Your essential qualifications • Educated to at least A level standard or equivalent• Capability and willingness to work occasional evenings and weekends If you have the following experiences or qualification - it's a bonus: • Have an interest in the Insight and Policy team's area of work• Experience of project management and partnership working• Experience of working in multi-disciplinary local authority The benefits we offer • A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.• Flexible working and annualised hours - a flexible approach to work that our employees love!• Salary pay awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.• A generous career average pension scheme which includes life insurance of three times your salary.• The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!• Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more).• We give you two days per year to volunteer within the local community.• A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave. You may have experience in the following: Policy Support Officer, Policy Administrator, Policy Assistant, Policy Coordinator, Project Support Officer, Project Administrator, Project Assistant, Project Coordinator, Research Support Officer, Research Assistant, Research Coordinator, Administrative Support Officer, Administrative Assistant, etc. REF-
Mar 29, 2024
Full time
Policy Support Officer Salary and grade : £30,796-£36,032 from April 2024, Grade 4 Duration of role: Permanent Hours per week : 37 (Full time) Location: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible and hybrid way where the focus is on outcomes, not where you work. Closing date : 22 April 2024 About the role and what we're looking for: The Insight and Policy Team is a successful, ambitious, and growing hub of expertise which supports South Oxfordshire and the Vale of White Horse to thrive by: • articulating our councils' ambitions• providing engaging insights which drives evidence-based decision making• brokering insights, evidence, and ideas into, and out of, the organisation including responding to consultations Some recent examples of what this work means in practice include securing multi-million pound funding to decarbonise our leisure centres, forecasting potential housing need arising from the Homes for Ukraine programme, using Census data to update understanding of community needs, and writing the Corporate Plan. Our Corporate Policy Officers are a critical role in the team, reporting directly to the team leader. Together with a data analyst, researcher and a support officer we will deliver our ambitions to the highest quality possible, often on a tight turn-around. This work involves a wide range of skills and backgrounds but above all we are looking for people who are skilled at building relationships, presenting complicated ideas simply, bringing a positive attitude to change and managing competing demands. If you are committed to high quality work, and are ready for an exciting new challenge, this could be the role for you. Main duties and responsibilities: • To provide support for the councils' project teams and secure smooth running of the projects' administration, providing high level administrative support to the teams and on particular tasks within the project from project initiation to delivery.• Assist with maintaining project plans, ensuring actions are completed to deadlines and reporting effectively through the appropriate governance structure.• Monitor and report on timelines and deadlines for projects.• Track the delivery of projects against a range of indicators as a basis for assessing project effectiveness.• Maintain, collate and analyse data, accurately to support project milestones, using relevant software.• Organise meetings between a range of services and partners, which may be complex and require careful negotiation.• To administer meetings, prepare papers (some of which may be sensitive and confidential), create action logs and chase actions as required.• To prioritise varied workload and complete various projects/tasks to meet appropriate deadlines.• Maintain the highest level of confidentiality, discretion and professionalism.• Access and utilise relevant data to support the project work.• Liaise with other partners as appropriate.• Carry out any other duties appropriate to the grading of the post. The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post. About you • Excellent time management skills, well organised• Excellent communication skills (spoken, written and use of a range of IT software) Your essential qualifications • Educated to at least A level standard or equivalent• Capability and willingness to work occasional evenings and weekends If you have the following experiences or qualification - it's a bonus: • Have an interest in the Insight and Policy team's area of work• Experience of project management and partnership working• Experience of working in multi-disciplinary local authority The benefits we offer • A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.• Flexible working and annualised hours - a flexible approach to work that our employees love!• Salary pay awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.• A generous career average pension scheme which includes life insurance of three times your salary.• The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!• Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more).• We give you two days per year to volunteer within the local community.• A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave. You may have experience in the following: Policy Support Officer, Policy Administrator, Policy Assistant, Policy Coordinator, Project Support Officer, Project Administrator, Project Assistant, Project Coordinator, Research Support Officer, Research Assistant, Research Coordinator, Administrative Support Officer, Administrative Assistant, etc. REF-
Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role As a Probation services officer, you ll have a similar job to a fully qualified probation officer. The main difference is you ll work with medium and lower risk clients. That s not to say it ll be easy. There s no doubt this is a challenging role. We ll look to you to assess and manage risks, provide information to courts and work closely with agencies throughout the justice system and support offenders. This could involve everything from providing practical advice about housing and employment to simply listening. About you You don t need a degree for this role. We re much more interested in your personal qualities. Ideally with experience of working with people who have social or personal difficulties, you ll be empathetic, patient and resilient. Good writing skills are also essential. You must be able to produce clear and accurate reports to tight deadlines. About us The Probation Service works with offenders who are pre or post-release from prison or serving community sentences. Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now. Additional information: Salary: 8 Frequency: Per year Employment type: Full-time
Mar 29, 2024
Full time
Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role As a Probation services officer, you ll have a similar job to a fully qualified probation officer. The main difference is you ll work with medium and lower risk clients. That s not to say it ll be easy. There s no doubt this is a challenging role. We ll look to you to assess and manage risks, provide information to courts and work closely with agencies throughout the justice system and support offenders. This could involve everything from providing practical advice about housing and employment to simply listening. About you You don t need a degree for this role. We re much more interested in your personal qualities. Ideally with experience of working with people who have social or personal difficulties, you ll be empathetic, patient and resilient. Good writing skills are also essential. You must be able to produce clear and accurate reports to tight deadlines. About us The Probation Service works with offenders who are pre or post-release from prison or serving community sentences. Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now. Additional information: Salary: 8 Frequency: Per year Employment type: Full-time
Permanent - 36.25 Hours - Full time There are multiple positions available for this role RBH currently have a number of opportunities for Senior Neighbourhood Housing Officers to join our Neighbourhood Team to provide a high quality customer focused service to our neighbourhoods. What you will be doing: Work closely with other teams and partners to ensure the professional delivery of customer focussed RBH services and tenancy management. Accountability for the end-to-end lettings process to ensure that our homes are let in accordance with the Lettings Policy, empty homes loss is minimised, rent income is maximised and performance against KPIs is achieved. Lead on Neighbourhood patches to work with tenants and communities to develop partnership working to identify improvements to support our neighbourhoods to be attractive, safe and well maintained. Please refer to the attached Role Profile for more information on key areas of work within this role. The post holder is required to travel within the Rochdale Borough so will need to have a car available for business use. A car mileage allowance is payable. The Workflow is generally 10% office based, with 90% field based and occasional project work. Who are we looking for? Experience of delivering high quality housing management and/or lettings services to develop sustainable tenancies which build stronger neighbourhoods and communities. Ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies. Excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accuratestandard. Ability to identify risks and opportunities and be able to react to these quickly and appropriately. Ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements. Experience of effective partnership working to deliver positive outcomes for the benefit of the community Charted institute of housing level 3 Demonstratable experience of dealing with neighbourhood processes Being able to act as a point of contact for new starters and existing officers where necessary to aid development What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including: - SMART working arrangements Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part time employees will receive a pro rata entitlement. Ability to purchase up to an additional 5 days leave per year. A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8% Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few. You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues. Plus, many more Please refer to the attached Job Description upon completing your application Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application
Mar 29, 2024
Full time
Permanent - 36.25 Hours - Full time There are multiple positions available for this role RBH currently have a number of opportunities for Senior Neighbourhood Housing Officers to join our Neighbourhood Team to provide a high quality customer focused service to our neighbourhoods. What you will be doing: Work closely with other teams and partners to ensure the professional delivery of customer focussed RBH services and tenancy management. Accountability for the end-to-end lettings process to ensure that our homes are let in accordance with the Lettings Policy, empty homes loss is minimised, rent income is maximised and performance against KPIs is achieved. Lead on Neighbourhood patches to work with tenants and communities to develop partnership working to identify improvements to support our neighbourhoods to be attractive, safe and well maintained. Please refer to the attached Role Profile for more information on key areas of work within this role. The post holder is required to travel within the Rochdale Borough so will need to have a car available for business use. A car mileage allowance is payable. The Workflow is generally 10% office based, with 90% field based and occasional project work. Who are we looking for? Experience of delivering high quality housing management and/or lettings services to develop sustainable tenancies which build stronger neighbourhoods and communities. Ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies. Excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accuratestandard. Ability to identify risks and opportunities and be able to react to these quickly and appropriately. Ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements. Experience of effective partnership working to deliver positive outcomes for the benefit of the community Charted institute of housing level 3 Demonstratable experience of dealing with neighbourhood processes Being able to act as a point of contact for new starters and existing officers where necessary to aid development What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including: - SMART working arrangements Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part time employees will receive a pro rata entitlement. Ability to purchase up to an additional 5 days leave per year. A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8% Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few. You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues. Plus, many more Please refer to the attached Job Description upon completing your application Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application
Private Sector Lettings Officer Do you have experience as a lettings officer? My client is looking for a strong Lettings Officer who has had previous experience inspection properties under the Housing Act 2004. The client understands the pressures of this role and is keen to support all members of staff. Experienced Officers who feel confident inspecting and re letting properties alongside relevant government guidelines would be perfect for this role! If you had any other questions regarding this position, please do not hesitate to contact us on (phone number removed). Duties Includes : To provide a specialist private rented sector procurement and brokerage, resettlement, and sustainment service to customers in housing need moving into the private rented sector. To ensure all properties procured comply with property standards and are financially viable. To promote the full range of private sector options offered by the service. Undertake the investigation of service requests and programmed inspections under the provisions of the Housing Act 2004 and Environmental Protection Act 1990 To Process applications for property licences, including inspection of housing conditions and assessment of management standards Ensure all relevant documents are completed by property owners and landlords Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.
Mar 29, 2024
Seasonal
Private Sector Lettings Officer Do you have experience as a lettings officer? My client is looking for a strong Lettings Officer who has had previous experience inspection properties under the Housing Act 2004. The client understands the pressures of this role and is keen to support all members of staff. Experienced Officers who feel confident inspecting and re letting properties alongside relevant government guidelines would be perfect for this role! If you had any other questions regarding this position, please do not hesitate to contact us on (phone number removed). Duties Includes : To provide a specialist private rented sector procurement and brokerage, resettlement, and sustainment service to customers in housing need moving into the private rented sector. To ensure all properties procured comply with property standards and are financially viable. To promote the full range of private sector options offered by the service. Undertake the investigation of service requests and programmed inspections under the provisions of the Housing Act 2004 and Environmental Protection Act 1990 To Process applications for property licences, including inspection of housing conditions and assessment of management standards Ensure all relevant documents are completed by property owners and landlords Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.
Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract General Job Responsibilities: The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative. Main Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Further Information: 3 days office working Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidenced based conclusions and remedies. Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps. Escalating issues of non-compliance.
Mar 29, 2024
Seasonal
Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract General Job Responsibilities: The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative. Main Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Further Information: 3 days office working Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidenced based conclusions and remedies. Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps. Escalating issues of non-compliance.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing and care and supported housing services. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will: Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures. Carry out home visits for general needs tenants and case review meetings in supported housing services. Ensure that clear and up to date information is maintained on the database Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users families, Appointees, Care and Supported Housing Staff and external agencies. Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management. To deal with enquiries about rent accounts. You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Tuesday 19th March 2024 Interview Date: Thursday 28th March 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.
Mar 29, 2024
Full time
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown s residents in general needs housing and care and supported housing services. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown s procedures, legislation and best practice. The successful candidate will: Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown s procedures. Carry out home visits for general needs tenants and case review meetings in supported housing services. Ensure that clear and up to date information is maintained on the database Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users families, Appointees, Care and Supported Housing Staff and external agencies. Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management. To deal with enquiries about rent accounts. You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Tuesday 19th March 2024 Interview Date: Thursday 28th March 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 29, 2024
Seasonal
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Procurement and contracts officer Do you have experience as a procurement and contracts officer? My client is looking for an experienced member of staff to support the Procurement and Contract Management Team Managers in securing the continuous development, improvement, efficiency and success of the Temporary Accommodation and Resettlement department. Main Duties To commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. To ensure the effective supply of accommodation for households in housing need and providing effective contract monitoring. The post-holders will contribute to the delivery of ad hoc accommodation-related projects, delivery of property decant programmes, and new contract development. Individuals will be accountable for the quality and professionalism of service delivery. The work will include implementing operational plans within the service area to fit with broader functional and Council strategy. To assist with the effective management of the accommodation units held within the Council's private leasing portfolio. If you have the desired experience and want to improve you skills and knowledge, then apply today!
Mar 29, 2024
Seasonal
Procurement and contracts officer Do you have experience as a procurement and contracts officer? My client is looking for an experienced member of staff to support the Procurement and Contract Management Team Managers in securing the continuous development, improvement, efficiency and success of the Temporary Accommodation and Resettlement department. Main Duties To commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. To ensure the effective supply of accommodation for households in housing need and providing effective contract monitoring. The post-holders will contribute to the delivery of ad hoc accommodation-related projects, delivery of property decant programmes, and new contract development. Individuals will be accountable for the quality and professionalism of service delivery. The work will include implementing operational plans within the service area to fit with broader functional and Council strategy. To assist with the effective management of the accommodation units held within the Council's private leasing portfolio. If you have the desired experience and want to improve you skills and knowledge, then apply today!
Housing Pathway Worker Greenwich, London About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.We are currently seeking two Housing Pathway Workers to join our team on a full-time basis for a two year fixed term contract with the possibility of extension. The Benefits - Salary of £33,047 per annum- 27 days' holiday- Health Cash Plan- Attractive pension scheme- Perkbox- Buying and selling annual leave- Season Ticket loan- Subsidised gym membership- Course FundingIf you are a compassionate individual with experience supporting vulnerable people within the housing sector, this is your opportunity to join our vital organisation.You'll have the chance to make a significant and meaningful impact on countless lives, assisting women to secure accommodation and break free from the cycle of domestic abuse.What's more, you'll be joining a caring and friendly team who will support you through every step of your journey with us.So, if you're ready to join a legacy of empowerment, we want to hear from you. The Role As a Housing Pathway Worker, you will provide casework support for women to help them secure suitable accommodation.You will develop tailored housing/move on plans for each service user, ensuring they receive personalised, compassionate and effective support.Developing partnerships with local authorities and other housing providers in various boroughs across London, you will create system changes that improve housing outcomes for survivors of domestic abuse.Additionally, you will:- Develop referral pathways for each borough's provision around homelessness- Support the utilisation of Private Rented Sector accommodation as a housing option- Build and maintain links with housing law solicitors and local law centres- Create and maintain a resource database About You To be considered as a Housing Pathway Worker, you will need:- Experience supporting vulnerable people within the housing sector- Knowledge of the impact that domestic abuse has upon women and their children- Knowledge and understanding of relevant legislation relating to domestic abuse and housing- Knowledge of housing legislation, guidance and local policyCandidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women's EPIC values.Other organisations may call this role Housing Support Worker, Service Officer, Housing Services Worker, Accommodation Support Worker, or Housing Pathway Officer.Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking to take on a meaningful role as a Housing Pathway Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 29, 2024
Full time
Housing Pathway Worker Greenwich, London About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.We are currently seeking two Housing Pathway Workers to join our team on a full-time basis for a two year fixed term contract with the possibility of extension. The Benefits - Salary of £33,047 per annum- 27 days' holiday- Health Cash Plan- Attractive pension scheme- Perkbox- Buying and selling annual leave- Season Ticket loan- Subsidised gym membership- Course FundingIf you are a compassionate individual with experience supporting vulnerable people within the housing sector, this is your opportunity to join our vital organisation.You'll have the chance to make a significant and meaningful impact on countless lives, assisting women to secure accommodation and break free from the cycle of domestic abuse.What's more, you'll be joining a caring and friendly team who will support you through every step of your journey with us.So, if you're ready to join a legacy of empowerment, we want to hear from you. The Role As a Housing Pathway Worker, you will provide casework support for women to help them secure suitable accommodation.You will develop tailored housing/move on plans for each service user, ensuring they receive personalised, compassionate and effective support.Developing partnerships with local authorities and other housing providers in various boroughs across London, you will create system changes that improve housing outcomes for survivors of domestic abuse.Additionally, you will:- Develop referral pathways for each borough's provision around homelessness- Support the utilisation of Private Rented Sector accommodation as a housing option- Build and maintain links with housing law solicitors and local law centres- Create and maintain a resource database About You To be considered as a Housing Pathway Worker, you will need:- Experience supporting vulnerable people within the housing sector- Knowledge of the impact that domestic abuse has upon women and their children- Knowledge and understanding of relevant legislation relating to domestic abuse and housing- Knowledge of housing legislation, guidance and local policyCandidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women's EPIC values.Other organisations may call this role Housing Support Worker, Service Officer, Housing Services Worker, Accommodation Support Worker, or Housing Pathway Officer.Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking to take on a meaningful role as a Housing Pathway Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 17.77 which is negotiable dependent upon experience. We are looking for a Tenancy Sustainment Officer this role will be: SL1 2EJ The right candidate will: To provide confidential administrative support to the Independent Living - Disabled Facilities Grant Service Monitoring and actioning referrals and queries in the team inbox, dealing with enquiries as first point of contact. Inputting data on to service monitoring trackers and software systems. Invoice processing, requisition. Undertake all relevant administrative tasks relating to grant applications, including maintaining records and spreadsheets to monitor outcomes. Collect and record appropriate documentation. Attend relevant training and development to keep up to date with relevant issues, legislation, and regulations as they may relate to Disabled Facilities Grants To undertake any other duties which may be required and are commensurate with this position. We require the following: Experience of working in a busy front line housing service or similar and/or significant technical experience Experience of partnership working and influencing and negotiating to achieve successful outcomes Experience of conducting high quality casework Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Mar 29, 2024
Full time
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 17.77 which is negotiable dependent upon experience. We are looking for a Tenancy Sustainment Officer this role will be: SL1 2EJ The right candidate will: To provide confidential administrative support to the Independent Living - Disabled Facilities Grant Service Monitoring and actioning referrals and queries in the team inbox, dealing with enquiries as first point of contact. Inputting data on to service monitoring trackers and software systems. Invoice processing, requisition. Undertake all relevant administrative tasks relating to grant applications, including maintaining records and spreadsheets to monitor outcomes. Collect and record appropriate documentation. Attend relevant training and development to keep up to date with relevant issues, legislation, and regulations as they may relate to Disabled Facilities Grants To undertake any other duties which may be required and are commensurate with this position. We require the following: Experience of working in a busy front line housing service or similar and/or significant technical experience Experience of partnership working and influencing and negotiating to achieve successful outcomes Experience of conducting high quality casework Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Administration Support Officer Maidstone 12 per hour Full Time Contract Novax Recruitment is actively seeking an Accommodation Resource Support Officer based within administration. This is a contract role working full time hours. The job: Dealing with customers both face to face and over phone/email, assisting with various services and applications as necessary Providing operational and administrative support, completing referrals, booking in meetings and taking notes and minutes, electronic filing and updating records Assisting teams with placements and referrals, working various online and CRM systems, ensuring the department is ran smoothly Assisting with compliance checks, chasing proofs and documentation required for applications Basic financial tasks as required by management The candidate: Educated to GCSE level or equivalent Experience in providing housing administration related support or advice, working in a housing related field or working with vulnerable customers. Experience of interviewing clients and/or working in a front facing service. This position can offer hybrid working with candidates expected to attend office in Maidstone three days a week. How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Mar 29, 2024
Contractor
Administration Support Officer Maidstone 12 per hour Full Time Contract Novax Recruitment is actively seeking an Accommodation Resource Support Officer based within administration. This is a contract role working full time hours. The job: Dealing with customers both face to face and over phone/email, assisting with various services and applications as necessary Providing operational and administrative support, completing referrals, booking in meetings and taking notes and minutes, electronic filing and updating records Assisting teams with placements and referrals, working various online and CRM systems, ensuring the department is ran smoothly Assisting with compliance checks, chasing proofs and documentation required for applications Basic financial tasks as required by management The candidate: Educated to GCSE level or equivalent Experience in providing housing administration related support or advice, working in a housing related field or working with vulnerable customers. Experience of interviewing clients and/or working in a front facing service. This position can offer hybrid working with candidates expected to attend office in Maidstone three days a week. How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. The Role We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team. This is a Fixed Term Contract of 10 months (Maternity cover 22nd May 2024 till 28th March 2025) Hours: Thursday 8:30am - 16:30pm Friday 8:30am - 16:30pm The role will involve: Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings. Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required. Assist in the preparation of reports and statistics as required. Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks. Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association s Customer Charter. To provide mutual support for the Customer Services Team, including cover for reception, as required Occasional accompanied visits with Housing Officer General administration. Skills/Experience Demonstrable experience in a similar role. Ideally, experience of working within a housing association Excellent planning, organising & time management skills essential Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service ( pro rata for part time ) 10,323.00 pa (increasing by 5% by commencement) for a 14 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Well-equipped on-site gym Closing date: Sunday 31st March 2023 Interviews: Thursday 11th April 2023 Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities Employer and Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Mar 29, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. The Role We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team. This is a Fixed Term Contract of 10 months (Maternity cover 22nd May 2024 till 28th March 2025) Hours: Thursday 8:30am - 16:30pm Friday 8:30am - 16:30pm The role will involve: Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings. Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required. Assist in the preparation of reports and statistics as required. Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks. Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association s Customer Charter. To provide mutual support for the Customer Services Team, including cover for reception, as required Occasional accompanied visits with Housing Officer General administration. Skills/Experience Demonstrable experience in a similar role. Ideally, experience of working within a housing association Excellent planning, organising & time management skills essential Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service ( pro rata for part time ) 10,323.00 pa (increasing by 5% by commencement) for a 14 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Well-equipped on-site gym Closing date: Sunday 31st March 2023 Interviews: Thursday 11th April 2023 Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities Employer and Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
We are looking for an experienced policy professional to take on a challenging but rewarding nine-month role at the forefront of solving London's housing crisis. An opportunity has arisen for a fixed term position as a Housing Policy Manager in City Hall's Housing and Land directorate. We are responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, the Housing and Land directorate manages the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. The position is responsible for a diverse but important portfolio, leading on social housing, housing need and building safety. Ideally you will have experience working across one of these areas, but if not you'll be able to evidence a track record of getting to grips with new policy briefs and stakeholders quickly. You'll be joining soon after a Mayoral election and will be responsible for helping to implement the successful candidate's manifesto, while providing expert advice and guidance. Tackling London's housing crisis is sure to feature heavily during the election campaign and we're anticipating a busy post-election period prioritising exciting new projects that can make a difference to Londoners. The successful candidate will be responsible for developing a work programme for a small team of senior policy officers and officers leading the GLA's response to the Grenfell fire. Delivering this will require you to work closely with officers across London boroughs and social housing providers as well as officials at the Department for Levelling Up, Housing and Communities. You'll likely have a track record of navigating complex political organisations and will be ready to adapt your influencing strategy for the political uncertainty 2024 will bring. To apply please submit a personal statement setting out how you meet the technical requirements and the behavioural competencies list below. If shortlisted for interview you will also be asked to demonstrate the following behavioural competencies: managing and developing performance; responding to pressure and change; and organisational awareness. Appointable candidates who are not successful through this process may be considered for any similar vacancies within the next six months. Principal accountabilities Contribute to the overall leadership of the Housing Unit, and take responsibility for managing and motivating a team to deliver their principal accountabilities, as set out in their job descriptions to the required performance level and in accordance with the Authority's policies and Code of Ethics and Standards. Take responsibility for the use of resources and the quality of work produced by your team, and any consultants, and ensure that tasks are completed on time and to the appropriate standard. Maintain a broad overview of London's housing issues, seek to anticipate and identify emerging housing issues, new developments and innovations that may impact on the Mayor's housing strategy and policies, and provide written and oral briefings, high level advice and specialist reports for the Mayor and advisers on these issues. Ensure that the Mayor's housing policies are integrated across all the GLA's strategic and its functional bodies' operational areas, in particular developing cross-cutting policies which link the Mayor's housing policies with his London Plan, Economic Development Strategy and Transport Strategy. Establish and maintain lines of communication on policy matters with London and national stakeholders and organisations both in the public and private sectors, and identify opportunities to disseminate the Mayor's housing policies and views and understood by London's stakeholders and national policy makers. Work in a flexible and creative way in partnership with London's stakeholders to explore and promote creative solutions to London's endemic housing issues, and use your communication skills to present possible solutions in a convincing way. Realise and promote the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Deputise for the Head of Housing Strategy as required. Person specification Technical requirements/experience/qualifications Broad and extensive professional experience, expertise and knowledge of current housing issues and policy, in particular as they affect London, and experience and understanding of policy development. Excellent knowledge of the stakeholders and relationships that are key to the development and delivery of strategic housing policies in London. A track record of successful line management. An understanding of the GLA's commitment to equality and diversity. Behavioural competencies Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Decision making is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results. Level 3 indicators of effective performance Makes sound decisions quickly on behalf of the GLA when a situation requires intervention Takes responsibility for team decisions, providing rationale when those decisions are questioned Involves senior stakeholders early in decisions that impact them Analyses organisational risks associated with decisions, including those with long term impacts, before committing to action Encourages others in the team to make decisions in their own area of expertise, take appropriate risks and learn from experience Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 indicators of effective performance Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement This job is 'politically restricted' under the Local Government and Housing Act 1989 This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'Additional Documents' section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. On this recruitment campaign, as part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work. . click apply for full job details
Mar 29, 2024
Full time
We are looking for an experienced policy professional to take on a challenging but rewarding nine-month role at the forefront of solving London's housing crisis. An opportunity has arisen for a fixed term position as a Housing Policy Manager in City Hall's Housing and Land directorate. We are responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, the Housing and Land directorate manages the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. The position is responsible for a diverse but important portfolio, leading on social housing, housing need and building safety. Ideally you will have experience working across one of these areas, but if not you'll be able to evidence a track record of getting to grips with new policy briefs and stakeholders quickly. You'll be joining soon after a Mayoral election and will be responsible for helping to implement the successful candidate's manifesto, while providing expert advice and guidance. Tackling London's housing crisis is sure to feature heavily during the election campaign and we're anticipating a busy post-election period prioritising exciting new projects that can make a difference to Londoners. The successful candidate will be responsible for developing a work programme for a small team of senior policy officers and officers leading the GLA's response to the Grenfell fire. Delivering this will require you to work closely with officers across London boroughs and social housing providers as well as officials at the Department for Levelling Up, Housing and Communities. You'll likely have a track record of navigating complex political organisations and will be ready to adapt your influencing strategy for the political uncertainty 2024 will bring. To apply please submit a personal statement setting out how you meet the technical requirements and the behavioural competencies list below. If shortlisted for interview you will also be asked to demonstrate the following behavioural competencies: managing and developing performance; responding to pressure and change; and organisational awareness. Appointable candidates who are not successful through this process may be considered for any similar vacancies within the next six months. Principal accountabilities Contribute to the overall leadership of the Housing Unit, and take responsibility for managing and motivating a team to deliver their principal accountabilities, as set out in their job descriptions to the required performance level and in accordance with the Authority's policies and Code of Ethics and Standards. Take responsibility for the use of resources and the quality of work produced by your team, and any consultants, and ensure that tasks are completed on time and to the appropriate standard. Maintain a broad overview of London's housing issues, seek to anticipate and identify emerging housing issues, new developments and innovations that may impact on the Mayor's housing strategy and policies, and provide written and oral briefings, high level advice and specialist reports for the Mayor and advisers on these issues. Ensure that the Mayor's housing policies are integrated across all the GLA's strategic and its functional bodies' operational areas, in particular developing cross-cutting policies which link the Mayor's housing policies with his London Plan, Economic Development Strategy and Transport Strategy. Establish and maintain lines of communication on policy matters with London and national stakeholders and organisations both in the public and private sectors, and identify opportunities to disseminate the Mayor's housing policies and views and understood by London's stakeholders and national policy makers. Work in a flexible and creative way in partnership with London's stakeholders to explore and promote creative solutions to London's endemic housing issues, and use your communication skills to present possible solutions in a convincing way. Realise and promote the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Deputise for the Head of Housing Strategy as required. Person specification Technical requirements/experience/qualifications Broad and extensive professional experience, expertise and knowledge of current housing issues and policy, in particular as they affect London, and experience and understanding of policy development. Excellent knowledge of the stakeholders and relationships that are key to the development and delivery of strategic housing policies in London. A track record of successful line management. An understanding of the GLA's commitment to equality and diversity. Behavioural competencies Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Decision making is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results. Level 3 indicators of effective performance Makes sound decisions quickly on behalf of the GLA when a situation requires intervention Takes responsibility for team decisions, providing rationale when those decisions are questioned Involves senior stakeholders early in decisions that impact them Analyses organisational risks associated with decisions, including those with long term impacts, before committing to action Encourages others in the team to make decisions in their own area of expertise, take appropriate risks and learn from experience Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 indicators of effective performance Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement This job is 'politically restricted' under the Local Government and Housing Act 1989 This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'Additional Documents' section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. On this recruitment campaign, as part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work. . click apply for full job details
SENIOR CUSTOMER SUPPORT OFFICER 16.00- 18.00PHR UMBRELLA, DOE 6 MONTHS TEMP TO PERM CONTRACT OFFICE BASED IN LUTON, BEDFORDSHIRE IMMEDIATE START Job Summary: As a Senior Repairs Customer Support Officer in the housing sector, you will play a pivotal role in ensuring efficient and effective resolution of repair requests and maintenance issues within residential properties. Your responsibilities will revolve around managing customer inquiries, coordinating repair schedules, liaising with maintenance teams, and ensuring customer satisfaction. Key Responsibilities: Customer Interaction: Act as the primary point of contact for residents reporting repair issues or maintenance concerns. Provide prompt, courteous, and empathetic assistance to residents via various communication channels, including phone, email, and in-person inquiries. Gather detailed information regarding repair requests, assessing urgency, and prioritizing tasks accordingly. Coordination and Scheduling: Schedule repair appointments, coordinating with maintenance staff and contractors to ensure timely resolution of reported issues. Allocate resources efficiently, taking into account urgency, available personnel, and materials required for repairs. Monitor and track repair progress, updating residents on the status of their requests and anticipated resolution times. Problem Resolution: Troubleshoot issues reported by residents, providing initial guidance and support where possible. Escalate complex or unresolved problems to appropriate personnel, facilitating swift resolution and ensuring resident satisfaction. Follow up with residents post-repair to confirm satisfaction and address any outstanding concerns. Documentation and Reporting: Maintain accurate records of repair requests, including details of reported issues, actions taken, and resolutions achieved. Generate reports on repair trends, identifying recurring issues and areas for improvement in maintenance processes. Collaborate with colleagues to implement solutions and preventive measures to minimize future repair needs. Quality Assurance: Conduct periodic inspections of completed repairs to ensure quality workmanship and adherence to standards. Solicit feedback from residents regarding repair experiences, identifying areas for improvement and implementing corrective actions as necessary. Uphold organizational policies and regulatory requirements related to repairs, ensuring compliance at all times.
Mar 28, 2024
Contractor
SENIOR CUSTOMER SUPPORT OFFICER 16.00- 18.00PHR UMBRELLA, DOE 6 MONTHS TEMP TO PERM CONTRACT OFFICE BASED IN LUTON, BEDFORDSHIRE IMMEDIATE START Job Summary: As a Senior Repairs Customer Support Officer in the housing sector, you will play a pivotal role in ensuring efficient and effective resolution of repair requests and maintenance issues within residential properties. Your responsibilities will revolve around managing customer inquiries, coordinating repair schedules, liaising with maintenance teams, and ensuring customer satisfaction. Key Responsibilities: Customer Interaction: Act as the primary point of contact for residents reporting repair issues or maintenance concerns. Provide prompt, courteous, and empathetic assistance to residents via various communication channels, including phone, email, and in-person inquiries. Gather detailed information regarding repair requests, assessing urgency, and prioritizing tasks accordingly. Coordination and Scheduling: Schedule repair appointments, coordinating with maintenance staff and contractors to ensure timely resolution of reported issues. Allocate resources efficiently, taking into account urgency, available personnel, and materials required for repairs. Monitor and track repair progress, updating residents on the status of their requests and anticipated resolution times. Problem Resolution: Troubleshoot issues reported by residents, providing initial guidance and support where possible. Escalate complex or unresolved problems to appropriate personnel, facilitating swift resolution and ensuring resident satisfaction. Follow up with residents post-repair to confirm satisfaction and address any outstanding concerns. Documentation and Reporting: Maintain accurate records of repair requests, including details of reported issues, actions taken, and resolutions achieved. Generate reports on repair trends, identifying recurring issues and areas for improvement in maintenance processes. Collaborate with colleagues to implement solutions and preventive measures to minimize future repair needs. Quality Assurance: Conduct periodic inspections of completed repairs to ensure quality workmanship and adherence to standards. Solicit feedback from residents regarding repair experiences, identifying areas for improvement and implementing corrective actions as necessary. Uphold organizational policies and regulatory requirements related to repairs, ensuring compliance at all times.
Think Community Partnership are working with a leading organisation dedicated to supporting individuals experiencing homelessness in Coventry. Their mission is to provide essential services, support, and advocacy to help vulnerable individuals rebuild their lives and secure stable accommodation. We are seeking a compassionate and dedicated Tenancy Sustainment Officer to join the support team. In this role, you will play a key role in supporting individuals who have transitioned into temporary accommodation, ensuring that they are able to maintain their tenancies and thrive in their new homes. Responsibilities: Provide tailored support and assistance to individuals who have recently moved into temporary accommodation, helping them to develop the skills and confidence needed to sustain their tenancies. Conduct comprehensive assessments of clients' support needs and develop individualized support plans in collaboration with them, focusing on areas such as budgeting, household management, and accessing community resources. Offer practical advice and guidance to clients on issues related to tenancy rights and responsibilities, including rent payments, tenancy agreements, and dealing with landlords. Work closely with external agencies, including housing providers and mental health support services, to coordinate holistic support for clients and address any underlying issues that may impact their housing stability. Provide crisis intervention and emotional support to clients facing challenges or setbacks in maintaining their tenancies, offering practical solutions and advocacy where needed. Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance with organizational policies and confidentiality standards. Participate in team meetings, case conferences, and training sessions to enhance knowledge and skills in tenancy sustainment and related areas. Requirements: Previous experience working in a similar role within the homelessness sector Knowledge of tenancy sustainment principles, housing legislation, and best practices in supporting individuals to maintain their tenancies. Strong communication, interpersonal, and problem-solving skills, with the ability to build trusting relationships with clients from diverse backgrounds. Empathy, patience, and a non-judgmental attitude towards individuals experiencing homelessness or housing instability. Ability to work both independently and collaboratively as part of a multidisciplinary team. Proficiency in using IT systems and databases for recording, reporting, and case management purposes. Benefits: Competitive salary and benefits package. Opportunities for professional development and training. Meaningful work contributing to positive change in the lives of vulnerable individuals. Supportive and inclusive work environment. How to Apply: If you are passionate about supporting individuals to maintain stable accommodation and meet the requirements outlined above, please submit your CV, outlining your suitability for the role. Think Community Partnership welcomes applications from all suitably qualified individuals regardless of their race, ethnicity, gender, disability, religion, or age. We are committed to creating inclusive and diverse workforces that reflects the communities we serve. Think Community Partnership are a specialist consultancy that provide temporary and permanent recruitment solutions to housing professionals across the Midlands. If you're interested in hearing about our current opportunities within the industry, please contact our office on (phone number removed).
Mar 28, 2024
Full time
Think Community Partnership are working with a leading organisation dedicated to supporting individuals experiencing homelessness in Coventry. Their mission is to provide essential services, support, and advocacy to help vulnerable individuals rebuild their lives and secure stable accommodation. We are seeking a compassionate and dedicated Tenancy Sustainment Officer to join the support team. In this role, you will play a key role in supporting individuals who have transitioned into temporary accommodation, ensuring that they are able to maintain their tenancies and thrive in their new homes. Responsibilities: Provide tailored support and assistance to individuals who have recently moved into temporary accommodation, helping them to develop the skills and confidence needed to sustain their tenancies. Conduct comprehensive assessments of clients' support needs and develop individualized support plans in collaboration with them, focusing on areas such as budgeting, household management, and accessing community resources. Offer practical advice and guidance to clients on issues related to tenancy rights and responsibilities, including rent payments, tenancy agreements, and dealing with landlords. Work closely with external agencies, including housing providers and mental health support services, to coordinate holistic support for clients and address any underlying issues that may impact their housing stability. Provide crisis intervention and emotional support to clients facing challenges or setbacks in maintaining their tenancies, offering practical solutions and advocacy where needed. Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance with organizational policies and confidentiality standards. Participate in team meetings, case conferences, and training sessions to enhance knowledge and skills in tenancy sustainment and related areas. Requirements: Previous experience working in a similar role within the homelessness sector Knowledge of tenancy sustainment principles, housing legislation, and best practices in supporting individuals to maintain their tenancies. Strong communication, interpersonal, and problem-solving skills, with the ability to build trusting relationships with clients from diverse backgrounds. Empathy, patience, and a non-judgmental attitude towards individuals experiencing homelessness or housing instability. Ability to work both independently and collaboratively as part of a multidisciplinary team. Proficiency in using IT systems and databases for recording, reporting, and case management purposes. Benefits: Competitive salary and benefits package. Opportunities for professional development and training. Meaningful work contributing to positive change in the lives of vulnerable individuals. Supportive and inclusive work environment. How to Apply: If you are passionate about supporting individuals to maintain stable accommodation and meet the requirements outlined above, please submit your CV, outlining your suitability for the role. Think Community Partnership welcomes applications from all suitably qualified individuals regardless of their race, ethnicity, gender, disability, religion, or age. We are committed to creating inclusive and diverse workforces that reflects the communities we serve. Think Community Partnership are a specialist consultancy that provide temporary and permanent recruitment solutions to housing professionals across the Midlands. If you're interested in hearing about our current opportunities within the industry, please contact our office on (phone number removed).
BUSINESS SUPPORT OFFICER 3 MONTHS INITIAL CONTRACT 15.00PHR - 17.00PHR UMBRELLA OFFICE BASED IN LUTON MON-FRI 9:00AM-5:00PM PURPOSE OF POST: Working with the Telecare and Sheltered teams to ensure the smooth running of the Services. To contribute to the delivery of an effective and efficient service, meeting deadlines and managing information in an accurate and timely manner. To carry out administrative office based functions to support remote working staff. PRINCIPAL RESPONSIBILITIES: Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained. Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events. To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines. Prioritising own workload to ensure that work is completed to timescales requested. Provide detailed advice and responding to queries from tenants, telecare customers, internal departments and external agencies. Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales. Maintain on a day to day basis the sheltered housing IT and information systems, including ensuring data is correct, current and entered accurately and that records are kept up to date. Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met. Order supplies, monitor usage of office items and materials and maintain adequate stock levels ensuring best value for the council. Follow defined procedures to raise orders through the Councils procurement system whilst ensuring financial regulations are met. Ensure business critical equipment (such as scanning equipment, printers and telephony systems) are operational, working with suppliers to remedy any issues.
Mar 28, 2024
Seasonal
BUSINESS SUPPORT OFFICER 3 MONTHS INITIAL CONTRACT 15.00PHR - 17.00PHR UMBRELLA OFFICE BASED IN LUTON MON-FRI 9:00AM-5:00PM PURPOSE OF POST: Working with the Telecare and Sheltered teams to ensure the smooth running of the Services. To contribute to the delivery of an effective and efficient service, meeting deadlines and managing information in an accurate and timely manner. To carry out administrative office based functions to support remote working staff. PRINCIPAL RESPONSIBILITIES: Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained. Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events. To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines. Prioritising own workload to ensure that work is completed to timescales requested. Provide detailed advice and responding to queries from tenants, telecare customers, internal departments and external agencies. Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales. Maintain on a day to day basis the sheltered housing IT and information systems, including ensuring data is correct, current and entered accurately and that records are kept up to date. Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met. Order supplies, monitor usage of office items and materials and maintain adequate stock levels ensuring best value for the council. Follow defined procedures to raise orders through the Councils procurement system whilst ensuring financial regulations are met. Ensure business critical equipment (such as scanning equipment, printers and telephony systems) are operational, working with suppliers to remedy any issues.
Monday - Friday Temp - Perm position Office based 13p/h PAYE Must have previous admin experience PURPOSE OF POST: To effectively and efficiently plan and deploy the trade operative workforce to ensure that day to day responsive repairs are completed to meet relevant service standards and individual customer's appointment times. Operating to the principles of 'right first time' for repair completion and 'just in time' for material availability, ensure that resources (human and material) are available and scheduled to maximise performance and efficiency. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. PRINCIPAL RESPONSIBILITIES Responsively manage in 'real time' each emerging day, reacting to issues such as unplanned operative absence, emergency repair orders and unexpected delays on jobs and taking decisions on and implementing solutions. Devise strategies and approaches to enable a calm, structured, consistent and repeatable reaction to such situations. Manage trade operatives diaries via scheduling systems, including Opti-time, to schedule available work for the most efficient deployment of operatives to meet the customer needs and ensuring operatives are kept continually busy. Proactively plan for the coming day(s) and weeks taking account of operative availability in the wider context of BTS's repairs and maintenance functions. Liaise with stores officers to ensure timely purchase of materials for future appointed jobs and to ensure that specialist plant and equipment is available and booked, re-arranging appointments with customers where necessary. Liaise with customers regarding the progress of their repair, re-arranging appointments where necessary either at the request of the customer or a BTS operational issue. Contact customers in the event of any potential 'no access' situations to attempt to gain access at the appointed time. Ensure that update text messages are sent to customers at the specified intervals. Ensure trade operatives are aware of their appointment commitments and aid the delivery of the service through the provision of advice and other appropriate assistance to the operatives. Encourage and facilitate effective communication between the Work Planners and trade operatives on the progress of jobs, access to properties, problems etc. Ensure that all jobs (including emergency jobs) are completed on time and to relevant standards. Work closely with the Operations Manager regarding issues of work quality, timeliness and any other potential performance issues of the trade operatives. Produce regular reports for the Operations Manager and BTS management team on current performance and trends that may be affecting the business. Work with Repairs Control Centre staff to correlate performance information between IBS and Opti-time. Establish excellent working relationships and continuously communicate with Repairs Control Centre staff, trade operatives, Operations Manager etc. to ensure appointments are made and kept and a very high percentage of jobs are completed 'right first time' and to meet the customers needs. Ensure that systems and records are maintained with timely and accurate data. This will include ensuring that operatives diaries are updated with details of leave, training etc. Carry out all necessary housekeeping on a regular basis. Working collaboratively with the Repairs Control Centre Manager and Support Team Supervisors, ensure that arrangements for cover (for Work Planner leave and sickness absence etc.) are in place. This will include giving training and timely and detailed handovers including 'hints and tips' to assist in the substitute giving the greatest value possible. Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service that is delivered. planner, scheduler, administrator, repairs, property services, social housing, local authority
Mar 28, 2024
Seasonal
Monday - Friday Temp - Perm position Office based 13p/h PAYE Must have previous admin experience PURPOSE OF POST: To effectively and efficiently plan and deploy the trade operative workforce to ensure that day to day responsive repairs are completed to meet relevant service standards and individual customer's appointment times. Operating to the principles of 'right first time' for repair completion and 'just in time' for material availability, ensure that resources (human and material) are available and scheduled to maximise performance and efficiency. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. PRINCIPAL RESPONSIBILITIES Responsively manage in 'real time' each emerging day, reacting to issues such as unplanned operative absence, emergency repair orders and unexpected delays on jobs and taking decisions on and implementing solutions. Devise strategies and approaches to enable a calm, structured, consistent and repeatable reaction to such situations. Manage trade operatives diaries via scheduling systems, including Opti-time, to schedule available work for the most efficient deployment of operatives to meet the customer needs and ensuring operatives are kept continually busy. Proactively plan for the coming day(s) and weeks taking account of operative availability in the wider context of BTS's repairs and maintenance functions. Liaise with stores officers to ensure timely purchase of materials for future appointed jobs and to ensure that specialist plant and equipment is available and booked, re-arranging appointments with customers where necessary. Liaise with customers regarding the progress of their repair, re-arranging appointments where necessary either at the request of the customer or a BTS operational issue. Contact customers in the event of any potential 'no access' situations to attempt to gain access at the appointed time. Ensure that update text messages are sent to customers at the specified intervals. Ensure trade operatives are aware of their appointment commitments and aid the delivery of the service through the provision of advice and other appropriate assistance to the operatives. Encourage and facilitate effective communication between the Work Planners and trade operatives on the progress of jobs, access to properties, problems etc. Ensure that all jobs (including emergency jobs) are completed on time and to relevant standards. Work closely with the Operations Manager regarding issues of work quality, timeliness and any other potential performance issues of the trade operatives. Produce regular reports for the Operations Manager and BTS management team on current performance and trends that may be affecting the business. Work with Repairs Control Centre staff to correlate performance information between IBS and Opti-time. Establish excellent working relationships and continuously communicate with Repairs Control Centre staff, trade operatives, Operations Manager etc. to ensure appointments are made and kept and a very high percentage of jobs are completed 'right first time' and to meet the customers needs. Ensure that systems and records are maintained with timely and accurate data. This will include ensuring that operatives diaries are updated with details of leave, training etc. Carry out all necessary housekeeping on a regular basis. Working collaboratively with the Repairs Control Centre Manager and Support Team Supervisors, ensure that arrangements for cover (for Work Planner leave and sickness absence etc.) are in place. This will include giving training and timely and detailed handovers including 'hints and tips' to assist in the substitute giving the greatest value possible. Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service that is delivered. planner, scheduler, administrator, repairs, property services, social housing, local authority
Housing Administrator- Mansfield - Up to 8 months - 24k- Temporary Are you an experienced Administrator who works well under pressure and thrives in busy and fast paced environments? Cherry Professional are pleased to be working with their Public Sector client to recruit a Housing Administrator to support a busy and dedicated team for up to 8 months. Responsibilities Register, update, assess and maintain Housing Register Applications Assist with the annual review of the Housing Register, processing and replying to website messages and dealing with change of circumstances requests. Provide an efficient word processing service Maintaining an effective and efficient data filling and management information system Processing of purchase orders and invoices Ensure public areas are tidy and display information is up to date. Provide an initial advice service to customers in housing need and those with a housing related enquiry Log, acknowledge and assist in maintaining anti-social behaviour records, including anti- social behaviour, breaches of tenancy conditions or other tenancy issues Obtain updates from complainants and conduct customer satisfaction surveys. Complete standard proforma associated with internal policies and procedures related to the service provided Ideal Person Experience of working in a busy and fast paced environment Used to handling calls of a difficult and sensative nature Well organised with a practical approach to work Good IT skills Previous Office Administration experience Hours of work: Full time Free parking Hybrid working available Others roles you may have applied for: Housing Officer, Lettings Administrator, Senior Administrator, Customer Service Representative, Office Administrator, Administrator Cherry Professional is recruiting for this role on behalf of the client. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Mar 28, 2024
Seasonal
Housing Administrator- Mansfield - Up to 8 months - 24k- Temporary Are you an experienced Administrator who works well under pressure and thrives in busy and fast paced environments? Cherry Professional are pleased to be working with their Public Sector client to recruit a Housing Administrator to support a busy and dedicated team for up to 8 months. Responsibilities Register, update, assess and maintain Housing Register Applications Assist with the annual review of the Housing Register, processing and replying to website messages and dealing with change of circumstances requests. Provide an efficient word processing service Maintaining an effective and efficient data filling and management information system Processing of purchase orders and invoices Ensure public areas are tidy and display information is up to date. Provide an initial advice service to customers in housing need and those with a housing related enquiry Log, acknowledge and assist in maintaining anti-social behaviour records, including anti- social behaviour, breaches of tenancy conditions or other tenancy issues Obtain updates from complainants and conduct customer satisfaction surveys. Complete standard proforma associated with internal policies and procedures related to the service provided Ideal Person Experience of working in a busy and fast paced environment Used to handling calls of a difficult and sensative nature Well organised with a practical approach to work Good IT skills Previous Office Administration experience Hours of work: Full time Free parking Hybrid working available Others roles you may have applied for: Housing Officer, Lettings Administrator, Senior Administrator, Customer Service Representative, Office Administrator, Administrator Cherry Professional is recruiting for this role on behalf of the client. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.