Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Apr 18, 2024
Full time
Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Metropolitan Thames Valley
Beeston, Nottinghamshire
This Role: Senior Property Services Advisor Location: Beeston, NG9 1LA - Free on-site parking Salary: 28,619 including our 1st April 2024 pay award Full time 37.5hrs per week Following an exciting development in our team we are recruiting for a Senior Property Services Advisor. This is the next level of support where you will be the first point of contact for many of our customers, delivery partners and colleagues, dealing with and owning their property related enquiries through to resolution. The focus of this role is to help the Property Desk reach next level proficiency by delivering an outstanding customer experience to ensure customer queries and issues are dealt with effectively and through to conclusion. Your responsibility in this role is to balance a quality and professional approach with a strong technical understanding and be performance driven Duties will include, but not be limited to: - Acting as the main point of contact by telephone for residents reporting repairs and maintenance-based enquiries. Providing property repair and maintenance-based advice to residents over the telephone and accurately diagnosing repairs or identify defects to allow the raising or expediting of works orders as required. Raising accurate works orders for our delivery partners to enable and maximise the first-time fix opportunity and minimise the need for orders to be varied or cancelled. Responding quickly and professionally to emergency and urgent maintenance queries to safeguard customers and property. Dealing with queries from external services such as Fire, Police, Health professionals and Councils. Ensure your calls and administration are delivered and managed to a high standard. Acting as a point of contact for responsive repair contractors reporting back about repairs, on-going works and/or any Health and Safety or Safeguarding issues. Effectively liaising with delivery partners and developers, working in collaboration with other colleagues and teams to successfully resolve repairs-based issues. What you'll need to succeed This role requires experience of providing great customer service of the telephone and understanding how to listen to customers in order to understand their requirements. While experience of dealing with repair questions is not essential any understanding of this will be beneficial. More important is having the right behaviours and the desire to provide great service to customers by getting it right first time. If you come with this passion MTVH will provide an excellent working environment and the support to develop your career. This role requires you to have exceptional listening and problem-solving skills to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding. No two days are the same so you must enjoy working in a varied and busy property repairs and maintenance environment. What you need to do now If you're interested in this role, look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 18, 2024
Full time
This Role: Senior Property Services Advisor Location: Beeston, NG9 1LA - Free on-site parking Salary: 28,619 including our 1st April 2024 pay award Full time 37.5hrs per week Following an exciting development in our team we are recruiting for a Senior Property Services Advisor. This is the next level of support where you will be the first point of contact for many of our customers, delivery partners and colleagues, dealing with and owning their property related enquiries through to resolution. The focus of this role is to help the Property Desk reach next level proficiency by delivering an outstanding customer experience to ensure customer queries and issues are dealt with effectively and through to conclusion. Your responsibility in this role is to balance a quality and professional approach with a strong technical understanding and be performance driven Duties will include, but not be limited to: - Acting as the main point of contact by telephone for residents reporting repairs and maintenance-based enquiries. Providing property repair and maintenance-based advice to residents over the telephone and accurately diagnosing repairs or identify defects to allow the raising or expediting of works orders as required. Raising accurate works orders for our delivery partners to enable and maximise the first-time fix opportunity and minimise the need for orders to be varied or cancelled. Responding quickly and professionally to emergency and urgent maintenance queries to safeguard customers and property. Dealing with queries from external services such as Fire, Police, Health professionals and Councils. Ensure your calls and administration are delivered and managed to a high standard. Acting as a point of contact for responsive repair contractors reporting back about repairs, on-going works and/or any Health and Safety or Safeguarding issues. Effectively liaising with delivery partners and developers, working in collaboration with other colleagues and teams to successfully resolve repairs-based issues. What you'll need to succeed This role requires experience of providing great customer service of the telephone and understanding how to listen to customers in order to understand their requirements. While experience of dealing with repair questions is not essential any understanding of this will be beneficial. More important is having the right behaviours and the desire to provide great service to customers by getting it right first time. If you come with this passion MTVH will provide an excellent working environment and the support to develop your career. This role requires you to have exceptional listening and problem-solving skills to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding. No two days are the same so you must enjoy working in a varied and busy property repairs and maintenance environment. What you need to do now If you're interested in this role, look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 18, 2024
Full time
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
WHAT YOU'LL DO The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department. The MDP Governance Senior Analyst, alongside the MDP Governance Director, work closely with the PSG equity operations team to provide a wide range of services to our MDPs and, in particular, manage the documentation and workflows surrounding our MDP compensation and equity programs and overseeing the annual MDP reporting cycle. The MDP Governance Senior Analyst will provide essential support to the Director of MDP Governance in identifying and mitigating risks through meticulous management of MDP documentation and processes. In this position, you will develop a deep understanding of the MDP equity programs, and the global and local compensation and equity framework offered to the MDPs to ensure proper legal implementation, documentation and governance over the equity programs and lifecycle events. You will be seen as the 'go-to' person for MDP documentation. The work is challenging, very visible and requires strong communication, organizational and problem-solving skills. JOB RESPONSIBILITIES The duties of the MDP Governance Senior Analyst will focus primarily on the following three areas: Legal, Governance & Reporting Ownership and control of document library for document templates required for MDP equity transactions and lifecycle events, including maintaining and updating continually for constantly evolving terms of our contracts Communicate and coordinate any document template changes with Legal and Tax teams prior to any upcoming transactions and maintain subsequent updates to document library Prepare and reconcile the unit and share balances on a quarterly basis to ensure compliance with BCG articles and BCG governance and voting procedures Create, review and maintain annual share ledger for BCG equity entities in Shareworks software Create, prepare and initiate electronic voting platform for matters that require approval from BCG's Executive Committee Equity Operations Prepare and review legal documents, including financial details and plan mechanics on cover memos, related to equity interest purchases, sales and lifecycle events Facilitate the automation of document production by helping to design workflows and test automated document production solutions Project manage equity operations team workflow as it relates to the execution of equity transactions, owning the overall responsibility for their quality and delivery Manage the execution of legal documents, ensuring MDPs return executed documents in a timely manner and ensure any issues are escalated to team leaders Organize, further develop and maintain the electronic filing system for executed legal documents and advisory papers ensuring PSG records are accurate and up to date on internal MDP portal Develop procedures as well as build digital knowledge to create and implement digital solutions that improve operational processes and controls Collaborate with legal team and other Global Services finance functions, such as Treasury, Tax and Accounting or any other functions necessary to complete various projects Communications Drive the ideation, creative design and execution of a high volume of MDP communications to ensure delivering clear messaging for PSG equity operations and governance content; continually maintaining consistent use of PSG branding and language, and as needed, graphic design through imagery/visuals within communications to help drive MDP understanding of content Become an active member of PSG communication practitioners to ensure an integrated approach through all MDP communications YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the quality and consistency of MDP communications and deliverables. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide an elevated level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Growing an understanding of the operation and function of the equity and lifecycle process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigate the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive, can-do attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your stakeholders. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in business or legal studies preferred 4-6+ years of experience in a related field, such as financial operations or paralegal experience, preferably with a global company Project management skills within a fast paced, dynamic team Proficient in MS office applications (Outlook, Word, Excel, PowerPoint); experience with Alteryx is a plus Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus Analytical ability to identify commonalities and synergies across the population of documents managed to create efficiencies and provide suggestions for improvement Outstanding interpersonal, verbal and written communication skills Excellent organizational, communication and interpersonal skills; able to communicate confidently and professionally with senior management and stakeholders Flexible and adaptable to rapidly changing priorities and ability to stay focused Exceptional attention to detail High level of confidentiality and discretion in handling of matters Proactive self-starter with critical thinking skills and creativity to solve problems Ability to work independently on multiple, simultaneous assignments with minimal supervision Strong problem-solving and analytical skills Have a passion to innovate and create impactful communications that are both informative and visually appealing YOU'LL WORK WITH PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The Governance team forms a part of the PSG Equity/Operations team and will work closely with the PSG Comp team and other sub-functions within PSG.
Apr 18, 2024
Full time
WHAT YOU'LL DO The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department. The MDP Governance Senior Analyst, alongside the MDP Governance Director, work closely with the PSG equity operations team to provide a wide range of services to our MDPs and, in particular, manage the documentation and workflows surrounding our MDP compensation and equity programs and overseeing the annual MDP reporting cycle. The MDP Governance Senior Analyst will provide essential support to the Director of MDP Governance in identifying and mitigating risks through meticulous management of MDP documentation and processes. In this position, you will develop a deep understanding of the MDP equity programs, and the global and local compensation and equity framework offered to the MDPs to ensure proper legal implementation, documentation and governance over the equity programs and lifecycle events. You will be seen as the 'go-to' person for MDP documentation. The work is challenging, very visible and requires strong communication, organizational and problem-solving skills. JOB RESPONSIBILITIES The duties of the MDP Governance Senior Analyst will focus primarily on the following three areas: Legal, Governance & Reporting Ownership and control of document library for document templates required for MDP equity transactions and lifecycle events, including maintaining and updating continually for constantly evolving terms of our contracts Communicate and coordinate any document template changes with Legal and Tax teams prior to any upcoming transactions and maintain subsequent updates to document library Prepare and reconcile the unit and share balances on a quarterly basis to ensure compliance with BCG articles and BCG governance and voting procedures Create, review and maintain annual share ledger for BCG equity entities in Shareworks software Create, prepare and initiate electronic voting platform for matters that require approval from BCG's Executive Committee Equity Operations Prepare and review legal documents, including financial details and plan mechanics on cover memos, related to equity interest purchases, sales and lifecycle events Facilitate the automation of document production by helping to design workflows and test automated document production solutions Project manage equity operations team workflow as it relates to the execution of equity transactions, owning the overall responsibility for their quality and delivery Manage the execution of legal documents, ensuring MDPs return executed documents in a timely manner and ensure any issues are escalated to team leaders Organize, further develop and maintain the electronic filing system for executed legal documents and advisory papers ensuring PSG records are accurate and up to date on internal MDP portal Develop procedures as well as build digital knowledge to create and implement digital solutions that improve operational processes and controls Collaborate with legal team and other Global Services finance functions, such as Treasury, Tax and Accounting or any other functions necessary to complete various projects Communications Drive the ideation, creative design and execution of a high volume of MDP communications to ensure delivering clear messaging for PSG equity operations and governance content; continually maintaining consistent use of PSG branding and language, and as needed, graphic design through imagery/visuals within communications to help drive MDP understanding of content Become an active member of PSG communication practitioners to ensure an integrated approach through all MDP communications YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the quality and consistency of MDP communications and deliverables. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide an elevated level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Growing an understanding of the operation and function of the equity and lifecycle process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigate the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive, can-do attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your stakeholders. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in business or legal studies preferred 4-6+ years of experience in a related field, such as financial operations or paralegal experience, preferably with a global company Project management skills within a fast paced, dynamic team Proficient in MS office applications (Outlook, Word, Excel, PowerPoint); experience with Alteryx is a plus Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus Analytical ability to identify commonalities and synergies across the population of documents managed to create efficiencies and provide suggestions for improvement Outstanding interpersonal, verbal and written communication skills Excellent organizational, communication and interpersonal skills; able to communicate confidently and professionally with senior management and stakeholders Flexible and adaptable to rapidly changing priorities and ability to stay focused Exceptional attention to detail High level of confidentiality and discretion in handling of matters Proactive self-starter with critical thinking skills and creativity to solve problems Ability to work independently on multiple, simultaneous assignments with minimal supervision Strong problem-solving and analytical skills Have a passion to innovate and create impactful communications that are both informative and visually appealing YOU'LL WORK WITH PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The Governance team forms a part of the PSG Equity/Operations team and will work closely with the PSG Comp team and other sub-functions within PSG.
Job Description Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in Mutley Plain. A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04510
Apr 18, 2024
Full time
Job Description Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in Mutley Plain. A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04510
WHAT YOU'LL DO Position Overview This role sits within the L-A-B Accounting and Operations team and reports directly to the Senior Finance Manager. The primary responsibility will be the day-to-day management of Finance Operations in L-A-B system (London - Amsterdam - Brussels) which includes Source to Pay (S2P), Travel and Expenses (T&E), Corporate card processes, regulatory reporting and other ad hoc finance operation matters. Amongst other tasks, the Finance Operations Manager will also be responsible for the oversight of Senior Advisor program for L-A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve: Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with the Purchasing and T&E policies. Conduct advanced analytical and investigative review/reconciliations of transactions to ensure accurate, timely and insightful reporting to support decision-making. Design compelling analytical reporting tool that draws insights and provides insightful reporting to finance senior leadership team. Review the weekly payment run batches and proposals (domestic and international) prior to payment release. Lead standardisation and re-design of the operation processes within L-A-B and GFOS teams following the implementation of Coupa and SAP ERP. Provide training on expenses policy including inductions for new joiners. Ensure efficient month and year-end closing in line with the Global Accounting timetable and Finance minimum standards. Oversee the administration of all aspects for the Senior Advisor program as L-A-B office senior contact- close engagement with the senior advisor regional team, the induction of senior advisors, escalation, maintenance of relevant policies and information deck and approval of senior advisor invoices. Management of the American Express corporate card's programmes i.e. the corporate travel account, corporate cards and Vpayment cards via Coupa. This includes acting as the programme administrator and having oversight of the account set up, user management and reporting. Contribute to the finance future finance transformation journey to team more effectively and advance our capabilities, skills and expertise in the area of finance operations. Continuous process improvement and sharing of best practice. Embedding risk management into the financial operations team ensuring adequate systems of internal controls (segregation of duties, reconciliations, check AP balances and oversight). Ensures the key controls within the operation processes are efficient and fit for purpose in compliance with BCG finance minimum standards and cash management policies. Enhance internal controls, continuously seeking to reengineer local operation process to obtain efficiencies, manage risk, reduce costs and leading improvements as required. Ensuring appropriate policies and procedures are in place and monitored and global policies are adhered to and kept up to date. Have direct line management of the Financial Operations team: Build, manage, coach and develop direct team. Act as a mentor and coach to the wider L-A-B Finance team. Support during sickness and holidays to ensure smooth overall running of L-A-B Operations functions. Create an encouraging, supporting and stimulating work environment for all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. High proficiency in all standard software and ERP (Excel, Powerpoint, Word, Oracle, S4hana etc). A 'can do' attitude, creative problem-solving skills and tenacity to find solutions. Forward-looking, pioneering and entrepreneurial thinking. Having excellent project management skills to ensure timely closure of actions etc. Strong business judgment and business analytical skills. Strong investigative and strategic analytical capabilities. Excellent numeracy skills with an ability to spot inaccuracies. Telling a story using analytical models and presentation of data clearly and creatively. Ability to use extensive business processes knowledge and context to draw insights. Identifying KPIs and financial /non-financial metrics to inform business performance. Stakeholder management with ability to work positively and collaboratively with others. Clear and concise communication. Demonstrating good judgement and independent critical thinking in resolution of complex issues. Performing role with highest level of integrity and ability to handle confidential information. Well organized, with strong ability to plan and ability to manage a number of initiatives in parallel. Professional, impartial and independent attitude. High degree of integrity. Strong commitment to confidentiality. Attributes Flexibility to work in an environment that has short-term shifts in priorities to meet a diverse customer base Customer focused/service oriented Professional/confident manner Commitment to get the job done and ability to work to tight deadlines Good team player, motivator, and coach Self -driven, acts upon needs than upon request Strong interpersonal and communication skills Ability to lead a wide range of people and personalities YOU BRING (EXPERIENCE & QUALIFICATIONS) You have successfully operated in a matrixed environment with a track record of influencing change within that setting. You will also understand professional services to empathies with a dynamic in highly instinctual and fast paced environments. Educated to bachelor's degree or equivalent. Advanced knowledge of Accounts Payable, T&E and corporate card sub-processes. 5+ years' experience in finance operations role. Operating as part of a leadership team within professional services, partnership or similar matrix organisation. Operational and technical experience in general accounting, Accounts Payable / Procure-to-Pay/Source-to-Pay and T &E. Working with outsource or in-house shared services for transactional processes. Excellent analytical capabilities including data visualisation, trend analysis and data science skills. Demonstrate ability to work effectively in an international environment with people at all organisation levels by establishing positive and productive stakeholder relationships. Proficient with accounting systems and ERPs. Accounting knowledge and qualification would be considered as an advantage. Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH Internal stakeholders within both consulting and functional teams from local, system and global levels. These stakeholders will include Colleagues within L-A-B including senior directors and MDPs Finance colleagues in L-A-B and the GFOS teams in Delhi Other functional teams (Global Procurement, Risk, IT and Ops teams) Global and regional teams (Finance, PSG and Senior Advisor program teams) External stakeholders: External auditors 3rd party suppliers
Apr 18, 2024
Full time
WHAT YOU'LL DO Position Overview This role sits within the L-A-B Accounting and Operations team and reports directly to the Senior Finance Manager. The primary responsibility will be the day-to-day management of Finance Operations in L-A-B system (London - Amsterdam - Brussels) which includes Source to Pay (S2P), Travel and Expenses (T&E), Corporate card processes, regulatory reporting and other ad hoc finance operation matters. Amongst other tasks, the Finance Operations Manager will also be responsible for the oversight of Senior Advisor program for L-A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve: Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with the Purchasing and T&E policies. Conduct advanced analytical and investigative review/reconciliations of transactions to ensure accurate, timely and insightful reporting to support decision-making. Design compelling analytical reporting tool that draws insights and provides insightful reporting to finance senior leadership team. Review the weekly payment run batches and proposals (domestic and international) prior to payment release. Lead standardisation and re-design of the operation processes within L-A-B and GFOS teams following the implementation of Coupa and SAP ERP. Provide training on expenses policy including inductions for new joiners. Ensure efficient month and year-end closing in line with the Global Accounting timetable and Finance minimum standards. Oversee the administration of all aspects for the Senior Advisor program as L-A-B office senior contact- close engagement with the senior advisor regional team, the induction of senior advisors, escalation, maintenance of relevant policies and information deck and approval of senior advisor invoices. Management of the American Express corporate card's programmes i.e. the corporate travel account, corporate cards and Vpayment cards via Coupa. This includes acting as the programme administrator and having oversight of the account set up, user management and reporting. Contribute to the finance future finance transformation journey to team more effectively and advance our capabilities, skills and expertise in the area of finance operations. Continuous process improvement and sharing of best practice. Embedding risk management into the financial operations team ensuring adequate systems of internal controls (segregation of duties, reconciliations, check AP balances and oversight). Ensures the key controls within the operation processes are efficient and fit for purpose in compliance with BCG finance minimum standards and cash management policies. Enhance internal controls, continuously seeking to reengineer local operation process to obtain efficiencies, manage risk, reduce costs and leading improvements as required. Ensuring appropriate policies and procedures are in place and monitored and global policies are adhered to and kept up to date. Have direct line management of the Financial Operations team: Build, manage, coach and develop direct team. Act as a mentor and coach to the wider L-A-B Finance team. Support during sickness and holidays to ensure smooth overall running of L-A-B Operations functions. Create an encouraging, supporting and stimulating work environment for all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. High proficiency in all standard software and ERP (Excel, Powerpoint, Word, Oracle, S4hana etc). A 'can do' attitude, creative problem-solving skills and tenacity to find solutions. Forward-looking, pioneering and entrepreneurial thinking. Having excellent project management skills to ensure timely closure of actions etc. Strong business judgment and business analytical skills. Strong investigative and strategic analytical capabilities. Excellent numeracy skills with an ability to spot inaccuracies. Telling a story using analytical models and presentation of data clearly and creatively. Ability to use extensive business processes knowledge and context to draw insights. Identifying KPIs and financial /non-financial metrics to inform business performance. Stakeholder management with ability to work positively and collaboratively with others. Clear and concise communication. Demonstrating good judgement and independent critical thinking in resolution of complex issues. Performing role with highest level of integrity and ability to handle confidential information. Well organized, with strong ability to plan and ability to manage a number of initiatives in parallel. Professional, impartial and independent attitude. High degree of integrity. Strong commitment to confidentiality. Attributes Flexibility to work in an environment that has short-term shifts in priorities to meet a diverse customer base Customer focused/service oriented Professional/confident manner Commitment to get the job done and ability to work to tight deadlines Good team player, motivator, and coach Self -driven, acts upon needs than upon request Strong interpersonal and communication skills Ability to lead a wide range of people and personalities YOU BRING (EXPERIENCE & QUALIFICATIONS) You have successfully operated in a matrixed environment with a track record of influencing change within that setting. You will also understand professional services to empathies with a dynamic in highly instinctual and fast paced environments. Educated to bachelor's degree or equivalent. Advanced knowledge of Accounts Payable, T&E and corporate card sub-processes. 5+ years' experience in finance operations role. Operating as part of a leadership team within professional services, partnership or similar matrix organisation. Operational and technical experience in general accounting, Accounts Payable / Procure-to-Pay/Source-to-Pay and T &E. Working with outsource or in-house shared services for transactional processes. Excellent analytical capabilities including data visualisation, trend analysis and data science skills. Demonstrate ability to work effectively in an international environment with people at all organisation levels by establishing positive and productive stakeholder relationships. Proficient with accounting systems and ERPs. Accounting knowledge and qualification would be considered as an advantage. Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH Internal stakeholders within both consulting and functional teams from local, system and global levels. These stakeholders will include Colleagues within L-A-B including senior directors and MDPs Finance colleagues in L-A-B and the GFOS teams in Delhi Other functional teams (Global Procurement, Risk, IT and Ops teams) Global and regional teams (Finance, PSG and Senior Advisor program teams) External stakeholders: External auditors 3rd party suppliers
End Date Monday 29 April 2024 Salary Range £62,874 - £69,860 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Job Share Job Description Summary . Job Description JOB TITLE: IP&I Platforms Finance Business Partner SALARY: £62,874 - £81,690 (location dependant) LOCATION(S): Edinburgh, London or Bristol HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days a week) in either our Edinburgh, London or Bristol office. About this opportunity We have an exciting opportunity for a manager to join the Insurance, Pensions & Investments (IP&I) Platform finance business partnering team! At Lloyds Banking Group, we re undertaking the UK s largest financial services transformation, investing to Grow, Focus and Change our business. Our Platforms teams, which bring together our business and technology teams, play a key role in delivering our strategy and how we invest in our business. This role will work with our IP&I Platforms and business management teams, providing finance business partner support on all aspects of their investment costs and benefits. What you'll be doing: Helping the Platforms to plan successfully and support the setting of direction and goals Supporting the delivery of monthly investment cost and benefit reporting, and ensuring high quality financial control over our numbers Producing and sharing management information with our partners, ensuring that results and issues are clearly explained and well understood and that follow-up actions are clear Supporting and challenging the business, helping to craft well-understood forecasts along with a summary of financial risks and opportunities Providing commercial and decision support on key projects and contractual commitments, acting as a trusted advisor Playing an active role in engaging with the Centres of Excellence, improving the flow of communication and the standards of inputs/outputs Embedding the Group s culture and vision while being a role model for the Group s behaviours Supporting the wider team to Grow with Purpose, ensuring colleagues can develop effectively, utilising the groups Your Best principles Participating and making an impactful contribution to the development and objectives of the wider platform business partnering team About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What we need from you: You'll need to be a qualified Accountant. While not crucial, prior experience of Finance Business Partnering, influencing and driving improvement in Business results would be beneficial Ability to interact with partners at all levels across Finance and Business teams Experience in producing clear and insightful reporting to present to business areas Listening, joining the dots and summarising the story (across Investment costs and the resulting financial benefits) Challenging constructively to support better quality outputs and outcomes (e.g. through finding new ways to communicate financial information) Ability to build strong effective 2-way relationships! About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 18, 2024
Full time
End Date Monday 29 April 2024 Salary Range £62,874 - £69,860 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Job Share Job Description Summary . Job Description JOB TITLE: IP&I Platforms Finance Business Partner SALARY: £62,874 - £81,690 (location dependant) LOCATION(S): Edinburgh, London or Bristol HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days a week) in either our Edinburgh, London or Bristol office. About this opportunity We have an exciting opportunity for a manager to join the Insurance, Pensions & Investments (IP&I) Platform finance business partnering team! At Lloyds Banking Group, we re undertaking the UK s largest financial services transformation, investing to Grow, Focus and Change our business. Our Platforms teams, which bring together our business and technology teams, play a key role in delivering our strategy and how we invest in our business. This role will work with our IP&I Platforms and business management teams, providing finance business partner support on all aspects of their investment costs and benefits. What you'll be doing: Helping the Platforms to plan successfully and support the setting of direction and goals Supporting the delivery of monthly investment cost and benefit reporting, and ensuring high quality financial control over our numbers Producing and sharing management information with our partners, ensuring that results and issues are clearly explained and well understood and that follow-up actions are clear Supporting and challenging the business, helping to craft well-understood forecasts along with a summary of financial risks and opportunities Providing commercial and decision support on key projects and contractual commitments, acting as a trusted advisor Playing an active role in engaging with the Centres of Excellence, improving the flow of communication and the standards of inputs/outputs Embedding the Group s culture and vision while being a role model for the Group s behaviours Supporting the wider team to Grow with Purpose, ensuring colleagues can develop effectively, utilising the groups Your Best principles Participating and making an impactful contribution to the development and objectives of the wider platform business partnering team About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What we need from you: You'll need to be a qualified Accountant. While not crucial, prior experience of Finance Business Partnering, influencing and driving improvement in Business results would be beneficial Ability to interact with partners at all levels across Finance and Business teams Experience in producing clear and insightful reporting to present to business areas Listening, joining the dots and summarising the story (across Investment costs and the resulting financial benefits) Challenging constructively to support better quality outputs and outcomes (e.g. through finding new ways to communicate financial information) Ability to build strong effective 2-way relationships! About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Apr 18, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Responsibilities Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Requirements Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities Additional Information Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
Apr 18, 2024
Full time
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Responsibilities Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Requirements Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities Additional Information Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
eRostering Advisor Agency Reference Number: J79816 Venn Group is currently working with an NHS Trust, who are looking to recruit an eRostering Advisor. Rate: £19.95 PAYE per hour Location: Surrey/Sussex (Hybrid) Hours: Monday - Friday, 37.5 hours per week Duration: ASAP start - 4-6 week contract initially Job Responsibilities: Provide an effective, responsive and customer focused specialist support to users of Healthroster across the Trust Responsible for control of the Healthroster support inbox, processing queries and issues as efficiently as possible Responsible for overseeing and managing Healthroster, Employee Online, Bank Staff and Roster Perform and other associated systems including ongoing development as required Responsible for overseeing Healthroster system administration ensuring that user accounts are set up and maintained in compliance with audit requirements. Provide specialist Healthroster advice and guidance to managers, key stakeholders and team colleagues Provide senior support in respect of the continued deployment of Healthroster system across the Trust in accordance with the Healthroster roll out programme Work closely and collaboratively with users at all levels across the organization, engaging with services to ensure that they have sufficient knowledge and skills to use and interpret Healthroster system and follow best practices Work collaboratively with ward managers, matrons and service managers to discuss all aspects of Healthroster set up and use roster requirements in order to finalise the setup of rosters Responsible for setting up and maintaining Healthroster rules on the Healthroster system The ideal candidate will have: Healthroster experience is essential Excellent record keeping skills Excellent verbal and written communication skills with the ability to challenge and deliver contentious information Demonstrable ability to solve complex problems using knowledge of roster structure and electronic rostering system Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Apr 17, 2024
Full time
eRostering Advisor Agency Reference Number: J79816 Venn Group is currently working with an NHS Trust, who are looking to recruit an eRostering Advisor. Rate: £19.95 PAYE per hour Location: Surrey/Sussex (Hybrid) Hours: Monday - Friday, 37.5 hours per week Duration: ASAP start - 4-6 week contract initially Job Responsibilities: Provide an effective, responsive and customer focused specialist support to users of Healthroster across the Trust Responsible for control of the Healthroster support inbox, processing queries and issues as efficiently as possible Responsible for overseeing and managing Healthroster, Employee Online, Bank Staff and Roster Perform and other associated systems including ongoing development as required Responsible for overseeing Healthroster system administration ensuring that user accounts are set up and maintained in compliance with audit requirements. Provide specialist Healthroster advice and guidance to managers, key stakeholders and team colleagues Provide senior support in respect of the continued deployment of Healthroster system across the Trust in accordance with the Healthroster roll out programme Work closely and collaboratively with users at all levels across the organization, engaging with services to ensure that they have sufficient knowledge and skills to use and interpret Healthroster system and follow best practices Work collaboratively with ward managers, matrons and service managers to discuss all aspects of Healthroster set up and use roster requirements in order to finalise the setup of rosters Responsible for setting up and maintaining Healthroster rules on the Healthroster system The ideal candidate will have: Healthroster experience is essential Excellent record keeping skills Excellent verbal and written communication skills with the ability to challenge and deliver contentious information Demonstrable ability to solve complex problems using knowledge of roster structure and electronic rostering system Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
JOB DESCRIPTION When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact. You were made for this. As a Senior Manager of Software Engineering at JPMorgan Chase within the Engineering Platforms and Experience, Corporate Sector, you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities. Job responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks Oversees decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Ensures successful collaboration across teams and stakeholders Identifies and mitigates issues to execute a book of work while escalating issues as necessary Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on team leadership concepts and advanced applied experience Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent In-depth knowledge of the services industry and their IT systems Practical cloud native experience Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Experience working at code level ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Apr 17, 2024
Full time
JOB DESCRIPTION When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact. You were made for this. As a Senior Manager of Software Engineering at JPMorgan Chase within the Engineering Platforms and Experience, Corporate Sector, you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities. Job responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks Oversees decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Ensures successful collaboration across teams and stakeholders Identifies and mitigates issues to execute a book of work while escalating issues as necessary Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on team leadership concepts and advanced applied experience Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent In-depth knowledge of the services industry and their IT systems Practical cloud native experience Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Experience working at code level ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Vacancy - Customer Experience Manager Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager This role is basically the Assistant Service Manager and there's HUGE potential of progressing into the Service Manager role permanently. Would suit a Senior Service Advisor who is driven to progress their career. Your key role will be to oversee the 7 service advisors, and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this You will assist the service advisors as and when required, effectively deal with any customer issues and complaints. Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets. Also assist with the Service Manager with his day to day duties The main responsibilities will include: To meet and exceed customer expectations in a customer focused environment. Be the first point of contact for Customer complaints within the department. Organise and prioritise work effectively to achieve targets in a timely and efficient manner. Responsible for the day to day running of the service reception and service advisors. 1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date. Assisting the Aftersales Manager with day to day duties. My client is looking for someone who is energetic with a great personality, driven to succeed and have aspirations to progress their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive. Working hours/days: Monday to Friday 8am - 6pm Saturday 8:30am - 12:30pm on a rota Salary: £31k basic (This will increase) £35k OTE and is uncapped so huge potential to earn much more. Further training and development with career prospect Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Apr 17, 2024
Full time
Vacancy - Customer Experience Manager Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager This role is basically the Assistant Service Manager and there's HUGE potential of progressing into the Service Manager role permanently. Would suit a Senior Service Advisor who is driven to progress their career. Your key role will be to oversee the 7 service advisors, and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this You will assist the service advisors as and when required, effectively deal with any customer issues and complaints. Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets. Also assist with the Service Manager with his day to day duties The main responsibilities will include: To meet and exceed customer expectations in a customer focused environment. Be the first point of contact for Customer complaints within the department. Organise and prioritise work effectively to achieve targets in a timely and efficient manner. Responsible for the day to day running of the service reception and service advisors. 1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date. Assisting the Aftersales Manager with day to day duties. My client is looking for someone who is energetic with a great personality, driven to succeed and have aspirations to progress their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive. Working hours/days: Monday to Friday 8am - 6pm Saturday 8:30am - 12:30pm on a rota Salary: £31k basic (This will increase) £35k OTE and is uncapped so huge potential to earn much more. Further training and development with career prospect Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Maintaining customer contact over the phone and by email, and supporting with the administration tasks Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude You enjoy being an administration wizz DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Apr 17, 2024
Full time
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Maintaining customer contact over the phone and by email, and supporting with the administration tasks Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude You enjoy being an administration wizz DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Our client, a leading provider of Telco customer and number portability solutions is looking to hire a Sales Director to be initially focused on the UK and then Europe. Our client has a wide portfolio but specifically in the UK, it is a Managed Access Provider, providing the critical link between the internal operations of Communications Providers (CPs) and the TOTSCo One Touch Switch Hub. Their Managed Access Gateway (MAG) platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband services providers. It empowers them to smoothly complete customer switches, at lower cost and with fewer errors via a simple, seamless, secure web-based GUI portal or API. We are therefore looking for a candidate with experience in selling to Tier 2/3 and altnet broadband service providers The above will be the main focus of the role initially but the candidate will then be expected to sell their wider portfolio including number portability, digital identity, fraud prevention, and operations efficiency. Major Duties and Functions: Individual contributor responsible for driving sales in the UK telecom industry to include meeting and exceeding sales goals. Develop and maintain key telecom client relationships. Must be able to develop, keep current and execute Strategic Account/Territory plans. Improve and drive product and services specific strategies and sales cycles. Leverage existing relationships to position our client's entire suite of products. Follow corporate deal approval process. Travel to key customer sites are a regular and required activity. Interact and coordinate with other sales teams working on the same account. Develop trusted advisor relationships with key customer stakeholders and executives. Negotiate contracts and close agreements. Clearly communicate the progress of initiatives to internal and external stakeholders. Forecast and track key account metrics. Assist with challenging client requests or issue escalations as needed Requirements: Proven account management, channel management, or other sales experience in the UK telecom industry. Familiarity with UK telecom regulatory trends such as fixed voice and broadband switching. Familiarity with trusted communications trends such as STIR/SHAKEN and RCS. Familiarity with mobile and fixed number portability and numbering management (not mandatory). Demonstrated ability to communicate, present effectively at all levels of an organization. Demonstrated experience and relationships within the UK telecommunications industry. Bachelor's Degree in appropriate field of study or equivalent work experience. 10+ years' experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups. Ability to handle multiple tasks simultaneously and prioritize accordingly. Results driven, team player with strong sense of responsibility. Ability to work with a minimum level of supervision. Excellent written and verbal communication skills. Strong English language skills (verbal and written) Multi-lingual is a plus. Ability to travel as needed.
Apr 17, 2024
Full time
Our client, a leading provider of Telco customer and number portability solutions is looking to hire a Sales Director to be initially focused on the UK and then Europe. Our client has a wide portfolio but specifically in the UK, it is a Managed Access Provider, providing the critical link between the internal operations of Communications Providers (CPs) and the TOTSCo One Touch Switch Hub. Their Managed Access Gateway (MAG) platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband services providers. It empowers them to smoothly complete customer switches, at lower cost and with fewer errors via a simple, seamless, secure web-based GUI portal or API. We are therefore looking for a candidate with experience in selling to Tier 2/3 and altnet broadband service providers The above will be the main focus of the role initially but the candidate will then be expected to sell their wider portfolio including number portability, digital identity, fraud prevention, and operations efficiency. Major Duties and Functions: Individual contributor responsible for driving sales in the UK telecom industry to include meeting and exceeding sales goals. Develop and maintain key telecom client relationships. Must be able to develop, keep current and execute Strategic Account/Territory plans. Improve and drive product and services specific strategies and sales cycles. Leverage existing relationships to position our client's entire suite of products. Follow corporate deal approval process. Travel to key customer sites are a regular and required activity. Interact and coordinate with other sales teams working on the same account. Develop trusted advisor relationships with key customer stakeholders and executives. Negotiate contracts and close agreements. Clearly communicate the progress of initiatives to internal and external stakeholders. Forecast and track key account metrics. Assist with challenging client requests or issue escalations as needed Requirements: Proven account management, channel management, or other sales experience in the UK telecom industry. Familiarity with UK telecom regulatory trends such as fixed voice and broadband switching. Familiarity with trusted communications trends such as STIR/SHAKEN and RCS. Familiarity with mobile and fixed number portability and numbering management (not mandatory). Demonstrated ability to communicate, present effectively at all levels of an organization. Demonstrated experience and relationships within the UK telecommunications industry. Bachelor's Degree in appropriate field of study or equivalent work experience. 10+ years' experience selling solutions to Telecom Senior Executive, marketing, planning and operations groups. Ability to handle multiple tasks simultaneously and prioritize accordingly. Results driven, team player with strong sense of responsibility. Ability to work with a minimum level of supervision. Excellent written and verbal communication skills. Strong English language skills (verbal and written) Multi-lingual is a plus. Ability to travel as needed.
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Apr 17, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Customer Service Advisor Contract: Fixed Term Contract, Full-time (40 hours per week), Monday to Friday between 8am and 6pm Location: London, based across two sites a multinational investment bank with its own medical centre (and access to their gym facilities), and our flagship clinic, both close to Liverpool Street Station, London Salary: £24,000 - £26,000 per annum depending on experience MAIN OBJECTIVES To work as part of the Primary Care administration team to provide secretarial and administrative support to the Primary Care Service Manager and Senior Team Leader, GPs and other members of the Primary Health Care Team. The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team. REQUIREMENTS FOR THIS ROLE Excellent customer service skills and being passionate about excellent service standards. Excellent communication skills both verbal and written. A self-starter who has the ability to work independently and is able to fit in quickly as part of a team. An organised individual, that is able to review current processes and take ownership of their responsibilities. Ability to problem solve effectively. Strong planning and organisation skills. Ability to multi-task and prioritise workload in what can be a pressurised environment. Experience of using Microsoft Packages. CORE SKILLS & BEHAVIOURS Problem Solving Skills Managing a complex workload Interpersonal skills Communication skills and strong command Attention to detail Responsible Well Organised Professional in appearance and approach Able to work alone or as a team Trustworthy and Honest Calm under pressure Willing to learn new skills Efficient Enthusiastic and Proactive Possess a positive can-do attitude HOW TO APPLY Interested in this Customer Service Advisor opportunity? Click apply and you will be redirected to our careers website to complete your application.
Apr 17, 2024
Contractor
Customer Service Advisor Contract: Fixed Term Contract, Full-time (40 hours per week), Monday to Friday between 8am and 6pm Location: London, based across two sites a multinational investment bank with its own medical centre (and access to their gym facilities), and our flagship clinic, both close to Liverpool Street Station, London Salary: £24,000 - £26,000 per annum depending on experience MAIN OBJECTIVES To work as part of the Primary Care administration team to provide secretarial and administrative support to the Primary Care Service Manager and Senior Team Leader, GPs and other members of the Primary Health Care Team. The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team. REQUIREMENTS FOR THIS ROLE Excellent customer service skills and being passionate about excellent service standards. Excellent communication skills both verbal and written. A self-starter who has the ability to work independently and is able to fit in quickly as part of a team. An organised individual, that is able to review current processes and take ownership of their responsibilities. Ability to problem solve effectively. Strong planning and organisation skills. Ability to multi-task and prioritise workload in what can be a pressurised environment. Experience of using Microsoft Packages. CORE SKILLS & BEHAVIOURS Problem Solving Skills Managing a complex workload Interpersonal skills Communication skills and strong command Attention to detail Responsible Well Organised Professional in appearance and approach Able to work alone or as a team Trustworthy and Honest Calm under pressure Willing to learn new skills Efficient Enthusiastic and Proactive Possess a positive can-do attitude HOW TO APPLY Interested in this Customer Service Advisor opportunity? Click apply and you will be redirected to our careers website to complete your application.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
A total cash package in excess of £80,000 comprising of a base salary of £64,575 We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change . Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves in being proactive, collaborative and straightforward team players.We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together.You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work.We don't do politics, egos or personal agendas - it consumes too much time and distracts us from being successful together. Life Sciences at Moorhouse is a growing sector. Our expertise spans the value chain from R&D and clinical development through to manufacturing, commercial and post-market support. We also work in support functions such as digital & technology and HR. We help our clients on their transformation journeys - responding to disruptive technology trends, implementing innovative products, delivering change programmes, and defining operating models and accompanying organisational design. We enable Life Sciences organisations to maximise their business value and social impact to achieve the best outcomes for their patients. Responsibilities What do we do? Our Life Sciences team assist our clients across multiple functional areas, with diverse experience in research and development (R&D) and a strategic focus on Commercial, Medical Affairs and Global Health. Our clients include a range of global Life Science and pharmaceutical companies and our team (in partnership with our service lines) help deliver their most critical transformation efforts. Examples of our activities are outlined below and on our website : Commercial: Support the development and execution of priority business initiatives across Commercial strategy, operations, product launch and customer engagement. Activities may include building go-to-market plans, designing and implementing purpose-built operating models, delivering new asset launches and optimising the impact of customer engagement. Provide critical project management to coordinate the definition and delivery of the Commercial and Marketing team's strategic agenda. Medical Affairs: Develop and execute key strategic initiatives across the Medical Affairs portfolio, including the delivery of field medical strategies, provision of key medical input to support new brand and asset launch preparations. Define and deliver a global external scientific engagement strategy and execution to drive advocacy with the scientific and clinical communities for a specific therapy area. Work with Medical Heads to define and deliver their strategic agendas, including identifying competitive insights and developing relevant messages and resources. Global Health: Work with Patient Advocacy Groups to define the vision, structure, and governance for a significant global cancer campaign. Define a new volunteering initiative for a charity partnership which enables a skills exchange and business benefit for the pharmaceutical organisation. Provide project management support to clinical trials in LMICs to enable drugs to reach hard to reach populations with enabling fit-for-purpose pricing mechanisms. Why join the Life Sciences team in Moorhouse? You want to be part of Moorhouse's journey as we partner with Life Sciences companies to deliver medicines, vaccines, products and services to contribute to better health and quality of life. More broadly you are excited by the opportunity to: Contribute to building a vibrant and thriving Life Sciences sector in Moorhouse, becoming a core member of a small, tight-knit and collaborative team with strong ambitions. Support accelerated sector growth by leading outstanding delivery of projects with clients and contributing to winning exciting new work. Become a leader in the Life Sciences team, taking ownership of key initiatives in Moorhouse and enabling other team members to succeed. Support delivery of high profile, innovative and important initiatives for our clients that provide competitive advantage and improve health outcomes for patients. Share your valuable skills and experience in building the sector's strategic focus areas and you want to grow and leverage these for the good of our clients. Continue to build your expertise in Life Sciences (including in our strategic focus areas - Commercial, Medical Affairs, Global Health and R&D) through training, proposition development and marketing. Experience What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. You will be leading and shaping how we run the business, and in doing so will have experiences that will undoubtedly contribute to you accelerated growth and development. As a Senior Consultant you will have: 4 - 6 years' experience, whether this is from a big consulting firm, boutique consultancy or experience gained in Life Sciences within industry; Experience in the following areas : Delivery or advisory experience in Life Sciences. This could include but is not limited to Medical Affairs, Commercial, Global Health, R&D, Digital & Technology and Supply Chain. Experience independently leading workstreams or initiatives in transformation programmes or large projects. Examples could include programme delivery, change management, operating model design and implementation, systems implementation, HCP engagement, project management, omnichannel strategy. Strong interpersonal skills including building and nurturing strong relationships with clients and colleagues and experience effectively managing and collaborating with senior stakeholders. A passion for Life Sciences and delivering transformation and change that improves health for patients. A self-starter with ability to work independently and identify, scope and lead key initiatives (this is important for owning internal roles in our Life Science sector team). Commercial awareness and experience in business development is beneficial. What we can offer you at Moorhouse: A total cash package in excess of £80,000 comprising of a base salary of £64,575 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. Our offices are based near Liverpool Street in London, though we expect you to spend much of our time with clients at their offices. We support flexible and hybrid working. We are committed to embracing diversity and fostering an inclusive environment - one where colleagues feel comfortable and can bring their whole selves to work. It is only in doing so that we can deliver on our purpose to 'develop Extraordinary Leaders'. We recognise the importance of reflecting both our clients and the society in which we live and work and are proud to be an equal opportunities employer. Moorhouse are committed to creating a diverse and inclusive working environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for this opportunity regardless of any diversity characteristic.
Apr 17, 2024
Full time
A total cash package in excess of £80,000 comprising of a base salary of £64,575 We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change . Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves in being proactive, collaborative and straightforward team players.We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together.You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work.We don't do politics, egos or personal agendas - it consumes too much time and distracts us from being successful together. Life Sciences at Moorhouse is a growing sector. Our expertise spans the value chain from R&D and clinical development through to manufacturing, commercial and post-market support. We also work in support functions such as digital & technology and HR. We help our clients on their transformation journeys - responding to disruptive technology trends, implementing innovative products, delivering change programmes, and defining operating models and accompanying organisational design. We enable Life Sciences organisations to maximise their business value and social impact to achieve the best outcomes for their patients. Responsibilities What do we do? Our Life Sciences team assist our clients across multiple functional areas, with diverse experience in research and development (R&D) and a strategic focus on Commercial, Medical Affairs and Global Health. Our clients include a range of global Life Science and pharmaceutical companies and our team (in partnership with our service lines) help deliver their most critical transformation efforts. Examples of our activities are outlined below and on our website : Commercial: Support the development and execution of priority business initiatives across Commercial strategy, operations, product launch and customer engagement. Activities may include building go-to-market plans, designing and implementing purpose-built operating models, delivering new asset launches and optimising the impact of customer engagement. Provide critical project management to coordinate the definition and delivery of the Commercial and Marketing team's strategic agenda. Medical Affairs: Develop and execute key strategic initiatives across the Medical Affairs portfolio, including the delivery of field medical strategies, provision of key medical input to support new brand and asset launch preparations. Define and deliver a global external scientific engagement strategy and execution to drive advocacy with the scientific and clinical communities for a specific therapy area. Work with Medical Heads to define and deliver their strategic agendas, including identifying competitive insights and developing relevant messages and resources. Global Health: Work with Patient Advocacy Groups to define the vision, structure, and governance for a significant global cancer campaign. Define a new volunteering initiative for a charity partnership which enables a skills exchange and business benefit for the pharmaceutical organisation. Provide project management support to clinical trials in LMICs to enable drugs to reach hard to reach populations with enabling fit-for-purpose pricing mechanisms. Why join the Life Sciences team in Moorhouse? You want to be part of Moorhouse's journey as we partner with Life Sciences companies to deliver medicines, vaccines, products and services to contribute to better health and quality of life. More broadly you are excited by the opportunity to: Contribute to building a vibrant and thriving Life Sciences sector in Moorhouse, becoming a core member of a small, tight-knit and collaborative team with strong ambitions. Support accelerated sector growth by leading outstanding delivery of projects with clients and contributing to winning exciting new work. Become a leader in the Life Sciences team, taking ownership of key initiatives in Moorhouse and enabling other team members to succeed. Support delivery of high profile, innovative and important initiatives for our clients that provide competitive advantage and improve health outcomes for patients. Share your valuable skills and experience in building the sector's strategic focus areas and you want to grow and leverage these for the good of our clients. Continue to build your expertise in Life Sciences (including in our strategic focus areas - Commercial, Medical Affairs, Global Health and R&D) through training, proposition development and marketing. Experience What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - mindset, adaptability, resilience and leadership to name just a few. You will be leading and shaping how we run the business, and in doing so will have experiences that will undoubtedly contribute to you accelerated growth and development. As a Senior Consultant you will have: 4 - 6 years' experience, whether this is from a big consulting firm, boutique consultancy or experience gained in Life Sciences within industry; Experience in the following areas : Delivery or advisory experience in Life Sciences. This could include but is not limited to Medical Affairs, Commercial, Global Health, R&D, Digital & Technology and Supply Chain. Experience independently leading workstreams or initiatives in transformation programmes or large projects. Examples could include programme delivery, change management, operating model design and implementation, systems implementation, HCP engagement, project management, omnichannel strategy. Strong interpersonal skills including building and nurturing strong relationships with clients and colleagues and experience effectively managing and collaborating with senior stakeholders. A passion for Life Sciences and delivering transformation and change that improves health for patients. A self-starter with ability to work independently and identify, scope and lead key initiatives (this is important for owning internal roles in our Life Science sector team). Commercial awareness and experience in business development is beneficial. What we can offer you at Moorhouse: A total cash package in excess of £80,000 comprising of a base salary of £64,575 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. Our offices are based near Liverpool Street in London, though we expect you to spend much of our time with clients at their offices. We support flexible and hybrid working. We are committed to embracing diversity and fostering an inclusive environment - one where colleagues feel comfortable and can bring their whole selves to work. It is only in doing so that we can deliver on our purpose to 'develop Extraordinary Leaders'. We recognise the importance of reflecting both our clients and the society in which we live and work and are proud to be an equal opportunities employer. Moorhouse are committed to creating a diverse and inclusive working environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for this opportunity regardless of any diversity characteristic.
Job Description OTE: £38,000+, Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Newport, Isle of Wight working in our well known Watson Bull & Porter estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Watson Bull & Porter have been serving the Island's needs since 1850, creating an enviable reputation for selling and letting homes of all types. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02760
Apr 17, 2024
Full time
Job Description OTE: £38,000+, Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Newport, Isle of Wight working in our well known Watson Bull & Porter estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Watson Bull & Porter have been serving the Island's needs since 1850, creating an enviable reputation for selling and letting homes of all types. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02760