Job Title: Environmental Sales Representative Location : London Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career and have what it takes to become a professional sales executive? We are looking for a charismatic Area Sales Representative for our Local Government Health & Universities Division. This position requires you to sell a wide range of our products, including waste management, street furniture, safety products and seating. Our key customers for these products are Local Authorities, Councils, Government Departments, Universities, Colleges, and Hospitals, alongside their contractors and consultants, so commitment to building long-term customer relationships is essential to attract repeat business. This position covers a large geographical territory encompassing all of Northamptonshire, Cambridgeshire, Norfolk, Buckinghamshire, Bedfordshire, Suffolk, Hertfordshire, Essex, North London. Ideally, we would like you to be located around Bedfordshire, Hertfordshire, Essex. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Valid UK Driving Licence (Essential) Identify new business opportunities and prospecting non-user accounts Follow up on sales leads Liaise with existing customers and develop new relationships Account management and rapport building Customer visitations to demonstrate and present products face to face Interpret sales reports and identify commercial markets and product opportunities Participate in team sales meetings and share product / market knowledge Work with in-house Product Design team to develop new products from concept through to production Plan and prioritise a territory to arrange meetings with a wide range of customers About You: Some experience within a sales or customer service environment A genuine interest towards developing a career in account management Strong written and verbal communication skills A high level of self-motivation, and determination to achieve goals and targets Good organisational, administrative and time management skills Be inquisitive to identify customers' needs and the ability to offer informed solutions Good IT Literacy Strong A-Levels and/or University Degree or equivalent (desirable) Benefits: A competitive commencing salary plus target bonus Company car and expenses 33 days annual leave Flexible annual leave Comprehensive training programmes Company Final Salary Pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work Scheme (subject to minimum criteria) Hybrid Working (subject to minimum criteria) Long Service Awards Private health care scheme after a minimum of one years' service Cashback plan for dental care, eyecare, prescriptions, physiotherapy and more Subsidised on-site Caf / social space Team building Paid charity days and company events Relocation Support Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Face to Face Sales, Product Demonstration, Customer Service, Business Studies, Sales Administration, Microsoft, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre, Territory Management, Account Management, Business Development, Commercial Awareness and Communication Skills may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Environmental Sales Representative Location : London Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career and have what it takes to become a professional sales executive? We are looking for a charismatic Area Sales Representative for our Local Government Health & Universities Division. This position requires you to sell a wide range of our products, including waste management, street furniture, safety products and seating. Our key customers for these products are Local Authorities, Councils, Government Departments, Universities, Colleges, and Hospitals, alongside their contractors and consultants, so commitment to building long-term customer relationships is essential to attract repeat business. This position covers a large geographical territory encompassing all of Northamptonshire, Cambridgeshire, Norfolk, Buckinghamshire, Bedfordshire, Suffolk, Hertfordshire, Essex, North London. Ideally, we would like you to be located around Bedfordshire, Hertfordshire, Essex. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Valid UK Driving Licence (Essential) Identify new business opportunities and prospecting non-user accounts Follow up on sales leads Liaise with existing customers and develop new relationships Account management and rapport building Customer visitations to demonstrate and present products face to face Interpret sales reports and identify commercial markets and product opportunities Participate in team sales meetings and share product / market knowledge Work with in-house Product Design team to develop new products from concept through to production Plan and prioritise a territory to arrange meetings with a wide range of customers About You: Some experience within a sales or customer service environment A genuine interest towards developing a career in account management Strong written and verbal communication skills A high level of self-motivation, and determination to achieve goals and targets Good organisational, administrative and time management skills Be inquisitive to identify customers' needs and the ability to offer informed solutions Good IT Literacy Strong A-Levels and/or University Degree or equivalent (desirable) Benefits: A competitive commencing salary plus target bonus Company car and expenses 33 days annual leave Flexible annual leave Comprehensive training programmes Company Final Salary Pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work Scheme (subject to minimum criteria) Hybrid Working (subject to minimum criteria) Long Service Awards Private health care scheme after a minimum of one years' service Cashback plan for dental care, eyecare, prescriptions, physiotherapy and more Subsidised on-site Caf / social space Team building Paid charity days and company events Relocation Support Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Face to Face Sales, Product Demonstration, Customer Service, Business Studies, Sales Administration, Microsoft, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre, Territory Management, Account Management, Business Development, Commercial Awareness and Communication Skills may also be considered for this role.
Parts Advisor Ipswich BMW £26,862.26, OTE Up to £32,00045 Hours Full Time working 1 in 3 Saturday Mornings paid as overtime Create experiences you can be proud of. Working with world-class brands as a Parts Advisor you eill be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstandin click apply for full job details
Apr 19, 2024
Full time
Parts Advisor Ipswich BMW £26,862.26, OTE Up to £32,00045 Hours Full Time working 1 in 3 Saturday Mornings paid as overtime Create experiences you can be proud of. Working with world-class brands as a Parts Advisor you eill be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstandin click apply for full job details
The hourly rate for this role is £11.44 and up to £12.02 across selected location. The hourly rate will increase after 6 months in role. Our airport stores typically have an earliest shift start time of 3am and the latest shift end time of 11.30pm. To obtain an airside pass you will need to provide 5 years of references with any gaps in employment covered by character references. About the role You will work onsite and report into the Assistant or Store Manager and in the bustle of the airport where customers are rushing through to catch that flight it's important that we create a great shopping environment. Here's how you will do it: Working with our customers. There are so many different customers from those travelling on business, to those travelling long distance and you'll be there to help provide a great shopping experience. Working as a team. From helping with the delivery and putting products on to shelves, to being on the tills, no two days are the same. Working as a team, you will help to make sure that our stores are clean, tidy, and presentable and provide a store that we can be really proud of. Be an expert. You will know the products across your store meaning you can give great advice, showing your customers options they might not have considered before. What you'll need to have Full training is provided for this role, and we are looking for people who: Excel in a varied environment, working at pace Communicate and listen Enjoy working as part of a team, promoting a collaborative team dynamic Know that the little things make the biggest difference for customer interactions Desire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings Plan Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next If your application is successful, the hiring manager will be in touch to arrange an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Apr 19, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected location. The hourly rate will increase after 6 months in role. Our airport stores typically have an earliest shift start time of 3am and the latest shift end time of 11.30pm. To obtain an airside pass you will need to provide 5 years of references with any gaps in employment covered by character references. About the role You will work onsite and report into the Assistant or Store Manager and in the bustle of the airport where customers are rushing through to catch that flight it's important that we create a great shopping environment. Here's how you will do it: Working with our customers. There are so many different customers from those travelling on business, to those travelling long distance and you'll be there to help provide a great shopping experience. Working as a team. From helping with the delivery and putting products on to shelves, to being on the tills, no two days are the same. Working as a team, you will help to make sure that our stores are clean, tidy, and presentable and provide a store that we can be really proud of. Be an expert. You will know the products across your store meaning you can give great advice, showing your customers options they might not have considered before. What you'll need to have Full training is provided for this role, and we are looking for people who: Excel in a varied environment, working at pace Communicate and listen Enjoy working as part of a team, promoting a collaborative team dynamic Know that the little things make the biggest difference for customer interactions Desire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings Plan Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next If your application is successful, the hiring manager will be in touch to arrange an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first-line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh-speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers. Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign. Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive. HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight. To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.
Apr 19, 2024
Full time
Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first-line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh-speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers. Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign. Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive. HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight. To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Apr 19, 2024
Full time
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't - it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you - and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory, and accountancy fees, sports season tickets, memberships, and school fees in the UK and Ireland. We are a multi-award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners - and growing. We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.4, and a Silver Sustainability medal. Please note, that you must have the right to work in the UK and reside in the UK from the start date of this role. We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation, both within and outside our contact centre. The role As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first-time resolutions. Working as a first point of contact for our valued partners and customers, you will also: Communicate effectively via telephone and email and deal courteously with enquiries or requests from our UK and Polish customers and partners Process customer/partner information in accordance with company processes and procedures Ensure that the customer is at the heart of every conversation Proactively work to mitigate any escalations Ensure that you comply with industry regulations in line with business requirements Keep up to date with all organisational changes in order to provide up-to-date information to customers Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous. You will be provided with 2 weeks of comprehensive training by our L&D Team. Afterwards, you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress. This is an office-based role working in Tooting, SW17. Applicants MUST live within commutable distance of this location to be considered. You will work 37.5 hours per week, 08:30 to 17:00, Monday to Friday so you can have your weekends to yourself! The start date for this role is Monday 11th March 2024. Please note you must be available for training from this date. Who are we looking for? If you're an individual who thrives in a fast-paced, customer focused and scheduled environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience. We are looking for a Customer Service Advisor with: Fluency in English and Polish (both written and verbal) Experience in delivering excellent customer service (ideally within in a contact centre environment OR have relevant transferable skills) Good verbal and written communication skills The ability to work well in a fast-paced environment Confident IT skills, with the ability to get up to speed with systems quickly Lives within commutable distance of Tooting, London SW17 Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous. Benefits and extra info A workplace pension scheme Initial 8 weeks of remote working, then moving to being office-based in Tooting No weekend or Bank Holiday working Coaching and mentoring, continual support, and opportunities for internal progression 25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year Support and investment in your personal development 24/7 access to Employee Assistance Programme Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if the role appeals to you and you're looking to join an industry-leading organisation, please apply using the button shown. We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on your application form or by sending an email to: Job Type: Full-time Pay: Up to £25,000.00 per year Benefits: Company pension Employee discount Life insurance Profit sharing Schedule: Monday to Friday Application question(s): Ae you able to start training on Monday 11th March? Experience: customer service rep/Callcentre: 1 year (required) Language: Polish (required) Ability to Commute: London, SW17 (required) Work Location: In person Expected start date: 04/03/2024
Apr 19, 2024
Full time
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory, and accountancy fees, sports season tickets, memberships, and school fees in the UK and Ireland. We are a multi-award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners - and growing. We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.4, and a Silver Sustainability medal. Please note, that you must have the right to work in the UK and reside in the UK from the start date of this role. We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation, both within and outside our contact centre. The role As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first-time resolutions. Working as a first point of contact for our valued partners and customers, you will also: Communicate effectively via telephone and email and deal courteously with enquiries or requests from our UK and Polish customers and partners Process customer/partner information in accordance with company processes and procedures Ensure that the customer is at the heart of every conversation Proactively work to mitigate any escalations Ensure that you comply with industry regulations in line with business requirements Keep up to date with all organisational changes in order to provide up-to-date information to customers Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous. You will be provided with 2 weeks of comprehensive training by our L&D Team. Afterwards, you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress. This is an office-based role working in Tooting, SW17. Applicants MUST live within commutable distance of this location to be considered. You will work 37.5 hours per week, 08:30 to 17:00, Monday to Friday so you can have your weekends to yourself! The start date for this role is Monday 11th March 2024. Please note you must be available for training from this date. Who are we looking for? If you're an individual who thrives in a fast-paced, customer focused and scheduled environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience. We are looking for a Customer Service Advisor with: Fluency in English and Polish (both written and verbal) Experience in delivering excellent customer service (ideally within in a contact centre environment OR have relevant transferable skills) Good verbal and written communication skills The ability to work well in a fast-paced environment Confident IT skills, with the ability to get up to speed with systems quickly Lives within commutable distance of Tooting, London SW17 Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous. Benefits and extra info A workplace pension scheme Initial 8 weeks of remote working, then moving to being office-based in Tooting No weekend or Bank Holiday working Coaching and mentoring, continual support, and opportunities for internal progression 25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year Support and investment in your personal development 24/7 access to Employee Assistance Programme Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if the role appeals to you and you're looking to join an industry-leading organisation, please apply using the button shown. We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on your application form or by sending an email to: Job Type: Full-time Pay: Up to £25,000.00 per year Benefits: Company pension Employee discount Life insurance Profit sharing Schedule: Monday to Friday Application question(s): Ae you able to start training on Monday 11th March? Experience: customer service rep/Callcentre: 1 year (required) Language: Polish (required) Ability to Commute: London, SW17 (required) Work Location: In person Expected start date: 04/03/2024
Role: Global Reward, Wellbeing & Benefits Director Location: UK - This can be a UK remote position Role ID: Our vision is to create a safe and sustainable world. A key member of the Global People Leadership Team. A change agent with deep functional expertise in Reward, Benefits, Wellbeing & Pensions. Accountable for building and leading the Global Reward, Wellbeing & Pensions Centre of Excellence within the Ricardo People Function. Ensuring a data-driven approach to the provision of a competitive package of employee benefits and practices, plus fixed and variable salary components. A change agent with deep functional expertise in Reward & Pensions; driving process improvement, data utilisation and managing external partnerships, whilst playing a key part in the wider People transformation agenda. The role has the unique opportunity to shape the CoE (Centre of Excellence) globally during a period of growth and change, to define what a world-class function looks like, playing a key role in showcasing Ricardo plc as an employer of choice around the world. Key responsibilities Take overall accountability for developing and implementing a highly effective global Reward & Pensions function covering all aspects of compensation, benefits and wellbeing. Support the global People Function Transformation with specific accountability for leading the Global total reward, wellbeing & pensions agenda, enabling the transition to a new operating model, design and deployment of new Reward processes and ways of working. Build trusted relationships across the People function and the business, championing a culture of innovation, collaboration, and continuous improvement. Lead and develop a team of Compensation, Benefits and Wellbeing specialists, (or lead a service) with a commitment to excellence and best practice. Provide strategic subject matter expertise to matters pertaining to Reward; act in an advisory capacity to Group People Team & Organisation Director, People Director's, CFO, CEO & People Partners and other senior stakeholders. Conduct market reviews of employee benefits, with data-driven recommendations and approaches Drive increased rigour in the central management of regional benefits, ensuring an improved cycle of market-based review and renewals. Lead & manage the annual salary review (ASR) and bonus planning process, driving a best-practice approach to merit and variable awards, ensuring a seamless and accurate exercise. Conduct a review of variable pay mechanisms, recommending suitable approaches to bonus and sales and commission schemes. Support the business on the establishment of new regional corporate entities, working to establish market-appropriate employee offerings in new locations, delivering harmonization across the group where relevant. Partner with the Head of Talent to conduct equal pay audits, recommending corrective action as required across a range of demographics. Partner with the Internal Communications team to ensure appropriate levels of employee awareness and engagement on Reward matters. Work with third party suppliers for compensation and benefits benchmarking data; be the SME within the wider HR community to promote understanding of practices to support development/ growth of the business. Design and implement approaches to employee recognition. Partner with Global Mobility to drive a consistent approach to international assignments and relocations. Design and implement fit-for-purpose metrics, reports and HRIS capabilities. Partner with Digital Transformation on the deployment of new HCM system from a Reward perspective. Input and support on ad-hoc projects, including potential M&A due diligence and integration. Management of the Flexible benefits programme. Build trusted relationships across all levels across the organisation, demonstrating skill in collaborative working - skilfully partnering with business stakeholders and People Function colleagues. Lead, coordinate, motivate and develop diverse teams of individuals across multiple locations. Effectively establish, maintain and manage strong partnership relationships with all 3rd party suppliers. Provide mentorship, guidance and career development to team members and other colleagues within Ricardo. An inspirational role model that lives our values and understands the importance of driving the right culture to achieve business priorities. A business partner, team player and change agent. Key competencies and experience Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organised manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and - 's) performance reviews and career discussions. Extensive experience of working in Senior Reward roles in global organisations, successfully leading functions through transformation and change. Extensive experience across the full international compensation and benefitslandscape. Experience in applying the latest thinking and industry insights to challenge traditional ways of working and operational standards to improve employee experience. Extensive experience in working within a dynamic fast-paced environment, under pressure with frequentdeadlines. Extensive experience in partnering and influencing at a senior level C suite level. Fluency in English is a pre-requisite; another language is an advantage but not required. Experience working in consulting businesses and or engineering/scientific knowledge workers would be an advantage. Skills and behaviours A strong fit with Ricardo's culture; commercial, collaborative, low ego and non-hierarchal. Resilient and brave; able to make bold decisions with first class communication and relationship building skills and a good sense of humour. Always work collaboratively, actively seeking and responding to business input; engaging all key stakeholders; acting as an enabler/facilitator/coach to establish strong understanding, capability and commitment. Will 'think out of the box' - continually aware of latest trends in all aspects of the SME areas they are accountable to develop to enable the design and implementation of 'leading edge solutions' that energise and engages the business. Flexible and adaptable; will thrive in a changing environment, readily deal with ambiguity, cope with setbacks, and always seek solutions (rather than problems). Demonstrate a genuine interest in others; adapting your style to 'get the best outcome' from every situation/interaction, being aware, sensitive and respectful to different cultural needs. Energetic and dedicated, will do whatever it takes to get the job done, building strong and trusting relationships at all levels. A confident and articulate communicator with personal presence and gravitas, will effectively influence, engage and challenge to gain understanding and commitment for their agenda. Resilience, pragmatism, and solutions-focus when faced with ambiguity. A continuous improvement mindset and true knowledge of change management best practice. Desirable CIPD Level 7. Related Degree or post graduate Degree in relevant field. Working with Ricardo You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance . click apply for full job details
Apr 19, 2024
Full time
Role: Global Reward, Wellbeing & Benefits Director Location: UK - This can be a UK remote position Role ID: Our vision is to create a safe and sustainable world. A key member of the Global People Leadership Team. A change agent with deep functional expertise in Reward, Benefits, Wellbeing & Pensions. Accountable for building and leading the Global Reward, Wellbeing & Pensions Centre of Excellence within the Ricardo People Function. Ensuring a data-driven approach to the provision of a competitive package of employee benefits and practices, plus fixed and variable salary components. A change agent with deep functional expertise in Reward & Pensions; driving process improvement, data utilisation and managing external partnerships, whilst playing a key part in the wider People transformation agenda. The role has the unique opportunity to shape the CoE (Centre of Excellence) globally during a period of growth and change, to define what a world-class function looks like, playing a key role in showcasing Ricardo plc as an employer of choice around the world. Key responsibilities Take overall accountability for developing and implementing a highly effective global Reward & Pensions function covering all aspects of compensation, benefits and wellbeing. Support the global People Function Transformation with specific accountability for leading the Global total reward, wellbeing & pensions agenda, enabling the transition to a new operating model, design and deployment of new Reward processes and ways of working. Build trusted relationships across the People function and the business, championing a culture of innovation, collaboration, and continuous improvement. Lead and develop a team of Compensation, Benefits and Wellbeing specialists, (or lead a service) with a commitment to excellence and best practice. Provide strategic subject matter expertise to matters pertaining to Reward; act in an advisory capacity to Group People Team & Organisation Director, People Director's, CFO, CEO & People Partners and other senior stakeholders. Conduct market reviews of employee benefits, with data-driven recommendations and approaches Drive increased rigour in the central management of regional benefits, ensuring an improved cycle of market-based review and renewals. Lead & manage the annual salary review (ASR) and bonus planning process, driving a best-practice approach to merit and variable awards, ensuring a seamless and accurate exercise. Conduct a review of variable pay mechanisms, recommending suitable approaches to bonus and sales and commission schemes. Support the business on the establishment of new regional corporate entities, working to establish market-appropriate employee offerings in new locations, delivering harmonization across the group where relevant. Partner with the Head of Talent to conduct equal pay audits, recommending corrective action as required across a range of demographics. Partner with the Internal Communications team to ensure appropriate levels of employee awareness and engagement on Reward matters. Work with third party suppliers for compensation and benefits benchmarking data; be the SME within the wider HR community to promote understanding of practices to support development/ growth of the business. Design and implement approaches to employee recognition. Partner with Global Mobility to drive a consistent approach to international assignments and relocations. Design and implement fit-for-purpose metrics, reports and HRIS capabilities. Partner with Digital Transformation on the deployment of new HCM system from a Reward perspective. Input and support on ad-hoc projects, including potential M&A due diligence and integration. Management of the Flexible benefits programme. Build trusted relationships across all levels across the organisation, demonstrating skill in collaborative working - skilfully partnering with business stakeholders and People Function colleagues. Lead, coordinate, motivate and develop diverse teams of individuals across multiple locations. Effectively establish, maintain and manage strong partnership relationships with all 3rd party suppliers. Provide mentorship, guidance and career development to team members and other colleagues within Ricardo. An inspirational role model that lives our values and understands the importance of driving the right culture to achieve business priorities. A business partner, team player and change agent. Key competencies and experience Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organised manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and - 's) performance reviews and career discussions. Extensive experience of working in Senior Reward roles in global organisations, successfully leading functions through transformation and change. Extensive experience across the full international compensation and benefitslandscape. Experience in applying the latest thinking and industry insights to challenge traditional ways of working and operational standards to improve employee experience. Extensive experience in working within a dynamic fast-paced environment, under pressure with frequentdeadlines. Extensive experience in partnering and influencing at a senior level C suite level. Fluency in English is a pre-requisite; another language is an advantage but not required. Experience working in consulting businesses and or engineering/scientific knowledge workers would be an advantage. Skills and behaviours A strong fit with Ricardo's culture; commercial, collaborative, low ego and non-hierarchal. Resilient and brave; able to make bold decisions with first class communication and relationship building skills and a good sense of humour. Always work collaboratively, actively seeking and responding to business input; engaging all key stakeholders; acting as an enabler/facilitator/coach to establish strong understanding, capability and commitment. Will 'think out of the box' - continually aware of latest trends in all aspects of the SME areas they are accountable to develop to enable the design and implementation of 'leading edge solutions' that energise and engages the business. Flexible and adaptable; will thrive in a changing environment, readily deal with ambiguity, cope with setbacks, and always seek solutions (rather than problems). Demonstrate a genuine interest in others; adapting your style to 'get the best outcome' from every situation/interaction, being aware, sensitive and respectful to different cultural needs. Energetic and dedicated, will do whatever it takes to get the job done, building strong and trusting relationships at all levels. A confident and articulate communicator with personal presence and gravitas, will effectively influence, engage and challenge to gain understanding and commitment for their agenda. Resilience, pragmatism, and solutions-focus when faced with ambiguity. A continuous improvement mindset and true knowledge of change management best practice. Desirable CIPD Level 7. Related Degree or post graduate Degree in relevant field. Working with Ricardo You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance . click apply for full job details
Parts Advisors are the first point of contact for customers & Trade Customers who require parts for their Toyota vehicles , you will need to work closely with The Toyota Trade team & our service team. Applicants must therefore have excellent customer service skills and the ability to work accurately. Service and or parts knowledge would be an advantage along with good computer skills, above all, a click apply for full job details
Apr 19, 2024
Full time
Parts Advisors are the first point of contact for customers & Trade Customers who require parts for their Toyota vehicles , you will need to work closely with The Toyota Trade team & our service team. Applicants must therefore have excellent customer service skills and the ability to work accurately. Service and or parts knowledge would be an advantage along with good computer skills, above all, a click apply for full job details
Parts Supervisor Vacancy - Salisbury Salary: up to £30,000 Basic + Bonus Working hours : 47.5 hours, Saturdays on a rota paid as overtime, full time, permanent position OC17389 We have an new opportunity for a Parts Supervisor for my clients main dealer Salisbury. Fantastic brand and company that can offer further career development and progression. The role suits an experienced Parts Advisor or Supervisor from a commercial or fleet background. Competitive starting salary Company pension scheme Role: You will be working closely with the Parts Manager to deliver the highest levels of customer service. Maintaining stock levels Handling retail enquiries. Requirement: Minimum 1 1/2 years experience in a busy parts department (Preferably main dealer) Great communication skills, IT literate and negotiation and organisation skills arerequired To be highly organised and efficient Stable career history The right individual must be organised, professional and a team player All applications will be treated with the utmost confidentiality INDAS Consultant: Jack Adams Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 19, 2024
Full time
Parts Supervisor Vacancy - Salisbury Salary: up to £30,000 Basic + Bonus Working hours : 47.5 hours, Saturdays on a rota paid as overtime, full time, permanent position OC17389 We have an new opportunity for a Parts Supervisor for my clients main dealer Salisbury. Fantastic brand and company that can offer further career development and progression. The role suits an experienced Parts Advisor or Supervisor from a commercial or fleet background. Competitive starting salary Company pension scheme Role: You will be working closely with the Parts Manager to deliver the highest levels of customer service. Maintaining stock levels Handling retail enquiries. Requirement: Minimum 1 1/2 years experience in a busy parts department (Preferably main dealer) Great communication skills, IT literate and negotiation and organisation skills arerequired To be highly organised and efficient Stable career history The right individual must be organised, professional and a team player All applications will be treated with the utmost confidentiality INDAS Consultant: Jack Adams Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 19, 2024
Full time
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
We have an exciting opportunity for an experienced Customer Service Advisor to join our client in Poole , they are the leading suppliers within their industry and due to year on year growth are looking for someone to join their busy and expanding team. This is a small business that can offer excellent career, you will be working closely with the sales team who offer a fun environment. This is a permanent role working Monday to Friday, salary is 24-26,000pa. The main duties for the Customer Service Advisor with include: Taking incoming calls and direction to the relevant person/ team or assisting with their queries Responding to customer enquiries via telephone or email Building and maintaining relationships with customers and clients, new and existing General administration Quoting/ Estimating on behalf of customers Building and maintaining relationships with customers and clients, new and existing After sales management Benefits for the successful Customer Service Advisor: Free car park Private medical insurance Staff and family discounts Cycle to work scheme To be considered for this position as a Customer Service Advisor you will need: Experience working within an office Strong administration skills and experience using Microsoft Suite. Proven customer service skills Own transport ideally due to location If you have the above experience and skills please apply with your CV today and Yasmin will call you to discuss your CV.
Apr 19, 2024
Full time
We have an exciting opportunity for an experienced Customer Service Advisor to join our client in Poole , they are the leading suppliers within their industry and due to year on year growth are looking for someone to join their busy and expanding team. This is a small business that can offer excellent career, you will be working closely with the sales team who offer a fun environment. This is a permanent role working Monday to Friday, salary is 24-26,000pa. The main duties for the Customer Service Advisor with include: Taking incoming calls and direction to the relevant person/ team or assisting with their queries Responding to customer enquiries via telephone or email Building and maintaining relationships with customers and clients, new and existing General administration Quoting/ Estimating on behalf of customers Building and maintaining relationships with customers and clients, new and existing After sales management Benefits for the successful Customer Service Advisor: Free car park Private medical insurance Staff and family discounts Cycle to work scheme To be considered for this position as a Customer Service Advisor you will need: Experience working within an office Strong administration skills and experience using Microsoft Suite. Proven customer service skills Own transport ideally due to location If you have the above experience and skills please apply with your CV today and Yasmin will call you to discuss your CV.
Customer Service Representative Do you have fantastic Customer Service Skills? Do you enjoy problem Solving? Are you looking for your next challenge YES then keep reading as this could be the role for you! Guildford -Free Parking 26,000 - 28,000 - PLUS a performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & SO MUCH MORE Required: Mon - Friday 09:00AM - 5:30PM/ HYBRID WORKING Overview: A new and exciting opportunity join a rapidly growing business in Guildford! We are on the hunt for passionate Customer Service Advisors who thrive working in fast-paced environments and passionate about delivering excellent service! In your new role: YOU will be working alongside the dynamic passionate Customer Services team, supporting them with processing orders, through live chats, high-volume calls and always maintaining exceptional customer service Sounds good? What will the Daily Duties include Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectations Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with business partners when necessary Sound interesting? What are we looking for Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Affinity with technical product support. If you speak another language ( Desired) If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Customer Service Representative Do you have fantastic Customer Service Skills? Do you enjoy problem Solving? Are you looking for your next challenge YES then keep reading as this could be the role for you! Guildford -Free Parking 26,000 - 28,000 - PLUS a performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & SO MUCH MORE Required: Mon - Friday 09:00AM - 5:30PM/ HYBRID WORKING Overview: A new and exciting opportunity join a rapidly growing business in Guildford! We are on the hunt for passionate Customer Service Advisors who thrive working in fast-paced environments and passionate about delivering excellent service! In your new role: YOU will be working alongside the dynamic passionate Customer Services team, supporting them with processing orders, through live chats, high-volume calls and always maintaining exceptional customer service Sounds good? What will the Daily Duties include Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectations Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with business partners when necessary Sound interesting? What are we looking for Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Affinity with technical product support. If you speak another language ( Desired) If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We have a fantastic opportunity for a New Business Advisor to join the Customer Care team. In the role you will be the first person that the customer speaks to whether it is over the phone via email or through the website. You will find out from the customer about their need for the product. Questions like where is it going and where do you need it. From this fact-finding you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them. To be a successful New Business Advisor you will have great listening skills to understand customer concerns and offer solutions to these problems. As well as an empathetic and caring approach to sales. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09 00. Your shifts will be on a rota basis working 5 days (37 hours) over a 7 day period Responsibilities: You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannahs systems. You will schedule a Survey appointment with the customer and book the appointment in the Consultants diary. You will book these appointments considering Google maps so that the Consultants time is scheduled as efficiently as possible. When the web enquiries arrive you and the team will contact the customer to discuss the enquiry. You will handle this communication with care and sensitivity, giving the customer a high-quality experience. You are a key contact to the Sales Consultant team. They will contact you for further customer information or with any queries about their diary of appointments with customers. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Sick Pay Enhanced maternity and paternity provision Free parking Appropriate right to work must be held by applicants. Sponsorship is not available. We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Apr 19, 2024
Full time
We have a fantastic opportunity for a New Business Advisor to join the Customer Care team. In the role you will be the first person that the customer speaks to whether it is over the phone via email or through the website. You will find out from the customer about their need for the product. Questions like where is it going and where do you need it. From this fact-finding you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them. To be a successful New Business Advisor you will have great listening skills to understand customer concerns and offer solutions to these problems. As well as an empathetic and caring approach to sales. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09 00. Your shifts will be on a rota basis working 5 days (37 hours) over a 7 day period Responsibilities: You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannahs systems. You will schedule a Survey appointment with the customer and book the appointment in the Consultants diary. You will book these appointments considering Google maps so that the Consultants time is scheduled as efficiently as possible. When the web enquiries arrive you and the team will contact the customer to discuss the enquiry. You will handle this communication with care and sensitivity, giving the customer a high-quality experience. You are a key contact to the Sales Consultant team. They will contact you for further customer information or with any queries about their diary of appointments with customers. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Sick Pay Enhanced maternity and paternity provision Free parking Appropriate right to work must be held by applicants. Sponsorship is not available. We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Apr 19, 2024
Full time
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Customer Service Advisor - Temporary Project Start date 30th April for 8 weeks Mon - Fri 8:30am-5pm Mansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting only. NO SALES! The of role Customer Service Advisor will involve: Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required Providing information to customer regarding the escalation process Arranging call backs for customers as and when required Logging details of the call on the system and updating information accurately We are looking for candidates with: Customer service / call centre experience Empathy and experience of dealing with complaints or handling upset customers Excellent communication skills both written and verbal on all levels The ability to work on a temporary basis for the whole length of the assignment Computer literacy and the ability to quickly pick up new systems Interested Call TurnerFox Recruitment on (phone number removed) or email your CV today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Apr 19, 2024
Seasonal
Customer Service Advisor - Temporary Project Start date 30th April for 8 weeks Mon - Fri 8:30am-5pm Mansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting only. NO SALES! The of role Customer Service Advisor will involve: Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required Providing information to customer regarding the escalation process Arranging call backs for customers as and when required Logging details of the call on the system and updating information accurately We are looking for candidates with: Customer service / call centre experience Empathy and experience of dealing with complaints or handling upset customers Excellent communication skills both written and verbal on all levels The ability to work on a temporary basis for the whole length of the assignment Computer literacy and the ability to quickly pick up new systems Interested Call TurnerFox Recruitment on (phone number removed) or email your CV today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you. Start Date: May 2024 Salary: 12 per hour plus performance bonus ( 25, 398pa OTE) Location: Working from home - We are currently looking for advisors who live a commutable distance from our client's Glasgow office. Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays! What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn 600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Proven experience in a Financial Service role preferably in a customer centric environment Excellent communication and people skills Goal-oriented with a drive to succeed in a customer centric environment Persistent and resilient attitude towards rejection and challenges Adaptability to quickly learn about new products and industries Ability to work under pressure and meet tight deadlines Suitable work space at home with strong broadband connectionl Ability to work independently and as part of a team Able to work on a 4 week rotational shift pattern of Week 1 : 8am - 4pm - Monday to Friday Week 2 : 12pm - 8pm - Monday to Friday Week 3: 9am- 5pm - Monday to Friday Week 4 : 12pm-8pm - Monday - Wednesday, Friday and Saturday As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Apr 19, 2024
Full time
Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you. Start Date: May 2024 Salary: 12 per hour plus performance bonus ( 25, 398pa OTE) Location: Working from home - We are currently looking for advisors who live a commutable distance from our client's Glasgow office. Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays! What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn 600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Proven experience in a Financial Service role preferably in a customer centric environment Excellent communication and people skills Goal-oriented with a drive to succeed in a customer centric environment Persistent and resilient attitude towards rejection and challenges Adaptability to quickly learn about new products and industries Ability to work under pressure and meet tight deadlines Suitable work space at home with strong broadband connectionl Ability to work independently and as part of a team Able to work on a 4 week rotational shift pattern of Week 1 : 8am - 4pm - Monday to Friday Week 2 : 12pm - 8pm - Monday to Friday Week 3: 9am- 5pm - Monday to Friday Week 4 : 12pm-8pm - Monday - Wednesday, Friday and Saturday As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Location: Royston Salary: £21,255 per annum SUMMARY Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers. MAIN OBJECTIVES Working onsite as part of the team providing the occupational health service within our clients premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer s needs. Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Trained and provided with the tools and technology to respond to our customer s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to our onsite client as the goal. Listening and connecting with both our customers and our internal departments to address customer s needs, our teams are problem solvers, who constantly strive to improve the customer experience. Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining Internal and external KPI s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills. Ability to drive own personal performance and development. Managing a complex workload. Attentive Interpersonal skills. Ability to adapt and embrace change quickly and successfully. Communication skills and strong command. Work independently and cooperatively as part of a team. Attention to detail. Understand the priorities of the organisation and translate them into service priorities. Responsible. Well Organised. Professional in appearance and approach. Able to work alone or as a team. Trustworthy and Honest. Calm under pressure. Willing to learn new skills. Efficient. Enthusiastic and Proactive. Possess a positive can-do attitude. HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our recruitment system/website to complete your application.
Apr 19, 2024
Full time
Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Location: Royston Salary: £21,255 per annum SUMMARY Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers. MAIN OBJECTIVES Working onsite as part of the team providing the occupational health service within our clients premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer s needs. Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Trained and provided with the tools and technology to respond to our customer s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to our onsite client as the goal. Listening and connecting with both our customers and our internal departments to address customer s needs, our teams are problem solvers, who constantly strive to improve the customer experience. Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining Internal and external KPI s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills. Ability to drive own personal performance and development. Managing a complex workload. Attentive Interpersonal skills. Ability to adapt and embrace change quickly and successfully. Communication skills and strong command. Work independently and cooperatively as part of a team. Attention to detail. Understand the priorities of the organisation and translate them into service priorities. Responsible. Well Organised. Professional in appearance and approach. Able to work alone or as a team. Trustworthy and Honest. Calm under pressure. Willing to learn new skills. Efficient. Enthusiastic and Proactive. Possess a positive can-do attitude. HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our recruitment system/website to complete your application.
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm. The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's. Answer all inbound calls to the Customer Service Centre within KPI Prioritising work flow to maximize time efficiency, to meet productivity & quality targets Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements. Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation. Make sure all customers KPI's and SLA's are met when dealing with all requests Support the management team with any tasks/requests as required by the demands of the Service Centre Ensure all warranty items are issued to correct suppliers within reasonable timescales. Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. Qualifications Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction. Excellent communications skills and the ability to clearly communicate information both verbally and in writing Excellent computer literacy The benefits we will offer you include: 25 days holiday increasing with service Pension contributions up to 6% Extensive flexible benefit program Life assurance at 4x basic salary Access to industry leading wellbeing resources and tools
Apr 19, 2024
Full time
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm. The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's. Answer all inbound calls to the Customer Service Centre within KPI Prioritising work flow to maximize time efficiency, to meet productivity & quality targets Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements. Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation. Make sure all customers KPI's and SLA's are met when dealing with all requests Support the management team with any tasks/requests as required by the demands of the Service Centre Ensure all warranty items are issued to correct suppliers within reasonable timescales. Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls. Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames. Chase Suppliers on the timely completion of jobs, keeping VOR within KPI. Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. Qualifications Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction. Excellent communications skills and the ability to clearly communicate information both verbally and in writing Excellent computer literacy The benefits we will offer you include: 25 days holiday increasing with service Pension contributions up to 6% Extensive flexible benefit program Life assurance at 4x basic salary Access to industry leading wellbeing resources and tools
Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Location: Royston Salary: £21,255 per annum SUMMARY Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers. MAIN OBJECTIVES Working onsite as part of the team providing the occupational health service within our clients premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer s needs. Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Trained and provided with the tools and technology to respond to our customer s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to our onsite client as the goal. Listening and connecting with both our customers and our internal departments to address customer s needs, our teams are problem solvers, who constantly strive to improve the customer experience. Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining Internal and external KPI s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills. Ability to drive own personal performance and development. Managing a complex workload. Attentive Interpersonal skills. Ability to adapt and embrace change quickly and successfully. Communication skills and strong command. Work independently and cooperatively as part of a team. Attention to detail. Understand the priorities of the organisation and translate them into service priorities. Responsible. Well Organised. Professional in appearance and approach. Able to work alone or as a team. Trustworthy and Honest. Calm under pressure. Willing to learn new skills. Efficient. Enthusiastic and Proactive. Possess a positive can-do attitude. HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our recruitment system/website to complete your application.
Apr 18, 2024
Full time
Customer Service Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Location: Royston Salary: £21,255 per annum SUMMARY Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers. MAIN OBJECTIVES Working onsite as part of the team providing the occupational health service within our clients premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to our customer s needs. Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Trained and provided with the tools and technology to respond to our customer s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to our onsite client as the goal. Listening and connecting with both our customers and our internal departments to address customer s needs, our teams are problem solvers, who constantly strive to improve the customer experience. Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements. REQUIREMENTS FOR THIS ROLE Previous customer service skills and experience. Proficient in handling inbound and outbound calls, listening to customers needs and requests providing helpful solutions to their problems. Proficient use of Microsoft Office and IT Solutions. Diary management experience. Ability to rationalise competing priorities. Confident communicator. Providing services to meet quality assurance targets. Working to and maintaining Internal and external KPI s. Maintaining accurate customer service record. CORE SKILLS & BEHAVIOURS Problem Solving Skills. Ability to drive own personal performance and development. Managing a complex workload. Attentive Interpersonal skills. Ability to adapt and embrace change quickly and successfully. Communication skills and strong command. Work independently and cooperatively as part of a team. Attention to detail. Understand the priorities of the organisation and translate them into service priorities. Responsible. Well Organised. Professional in appearance and approach. Able to work alone or as a team. Trustworthy and Honest. Calm under pressure. Willing to learn new skills. Efficient. Enthusiastic and Proactive. Possess a positive can-do attitude. HOW TO APPLY Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to our recruitment system/website to complete your application.
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Apr 18, 2024
Full time
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills