Position : Client Account Manager Suitable for : Client Manager, Client Services Manager, Client Delivery Manager, Client Account Manager - ideally with financial services / banking / insurance or legal sector background) Location : Hybrid / Leeds (ideally approx 2 days per week - close to train station) Salary : £30k - £35k + bens Please note that unfortunately, our client is unable to offer sponsorship Our client, a leader in the regulated legal sector is look for an experienced Client Account Manager to join their team. Responsible for a client team of Case Executives and Senior Case Executives, ensuring that they are effectively managed to provide a high-quality service, consistently achieving the Clients SLA s within the Re-mortgage Service Centre. Essential: Minimum of 3 years in a Client Account Manager, Client Services Manager, Client Delivery Manager type role Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organisation. Previous people management experience with a track record of managing performance and achieving targets Experience managing in a high-volume operation Experience of handling change Working knowledge of MS Office packages including word, excel & outlook Ability to coach and mentor individuals to get the best results out of them Ability to prioritise work and use initiative Previous experience managing client deliver role Passionate about customer service and continuously improving the customer journey Demonstrate responsibility to be flexible and adaptable across the company to meet the needs of the business Proactively champion change and encourage the team to positively implement changes Displays a positive attitude at all times and confidently communicates all company messages Desirable: Previous experience of working to SLA s Previous experience of working in a regulatory or complaint industry sector i.e. financial services, banking, insurance or similar The Role: The Client Account Manager will be accountable for embedding the client brand and client s culture within the team Responsible for client SLA s, ensuring you understand them, your team understand them and that we meet the client s requirements Participate in client meetings and present solutions and services that add value and meet client's needs, supporting and shaping future enhancements and SLA changes Responsible for ensuring client differences/client specific SOP s are always up to date Ensure your team provide a high-quality customer journey through their interaction with customers and hold your team to account Assist with recruitment and training in line with department requirements and ensure your team are fully trained on any client specific requirements Monitor and actively manage the workloads for your client to ensure that client SLA s are achieved Ensure contingency plans are in place to cover holidays and other absences Set individual objectives and carry out one to ones, managing individual s performance in line with company policy and targets Proactively manage both good and poor performance to ensure consistent treatment of team members resulting in a high performing team Encourage new ideas by actively seeking contribution from your team Actively seek opportunities to improve the effectiveness and efficiencies of the team, process and system Complete annual regulatory training as required within timescales Act in accordance with all the regulatory / legal requirements within your department ensuring that your team is compliant Deputise for other Client Managers in their absence, including supporting the team and attending client meetings where required Deputize for the Operations Manager in their absence Full job description will be sent to you after initial call and if the role is of interest to you. To apply : Please follow the online application process and upload your CV, in Word format. Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
Apr 19, 2024
Full time
Position : Client Account Manager Suitable for : Client Manager, Client Services Manager, Client Delivery Manager, Client Account Manager - ideally with financial services / banking / insurance or legal sector background) Location : Hybrid / Leeds (ideally approx 2 days per week - close to train station) Salary : £30k - £35k + bens Please note that unfortunately, our client is unable to offer sponsorship Our client, a leader in the regulated legal sector is look for an experienced Client Account Manager to join their team. Responsible for a client team of Case Executives and Senior Case Executives, ensuring that they are effectively managed to provide a high-quality service, consistently achieving the Clients SLA s within the Re-mortgage Service Centre. Essential: Minimum of 3 years in a Client Account Manager, Client Services Manager, Client Delivery Manager type role Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organisation. Previous people management experience with a track record of managing performance and achieving targets Experience managing in a high-volume operation Experience of handling change Working knowledge of MS Office packages including word, excel & outlook Ability to coach and mentor individuals to get the best results out of them Ability to prioritise work and use initiative Previous experience managing client deliver role Passionate about customer service and continuously improving the customer journey Demonstrate responsibility to be flexible and adaptable across the company to meet the needs of the business Proactively champion change and encourage the team to positively implement changes Displays a positive attitude at all times and confidently communicates all company messages Desirable: Previous experience of working to SLA s Previous experience of working in a regulatory or complaint industry sector i.e. financial services, banking, insurance or similar The Role: The Client Account Manager will be accountable for embedding the client brand and client s culture within the team Responsible for client SLA s, ensuring you understand them, your team understand them and that we meet the client s requirements Participate in client meetings and present solutions and services that add value and meet client's needs, supporting and shaping future enhancements and SLA changes Responsible for ensuring client differences/client specific SOP s are always up to date Ensure your team provide a high-quality customer journey through their interaction with customers and hold your team to account Assist with recruitment and training in line with department requirements and ensure your team are fully trained on any client specific requirements Monitor and actively manage the workloads for your client to ensure that client SLA s are achieved Ensure contingency plans are in place to cover holidays and other absences Set individual objectives and carry out one to ones, managing individual s performance in line with company policy and targets Proactively manage both good and poor performance to ensure consistent treatment of team members resulting in a high performing team Encourage new ideas by actively seeking contribution from your team Actively seek opportunities to improve the effectiveness and efficiencies of the team, process and system Complete annual regulatory training as required within timescales Act in accordance with all the regulatory / legal requirements within your department ensuring that your team is compliant Deputise for other Client Managers in their absence, including supporting the team and attending client meetings where required Deputize for the Operations Manager in their absence Full job description will be sent to you after initial call and if the role is of interest to you. To apply : Please follow the online application process and upload your CV, in Word format. Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
Overview We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Join us, and after an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information Regardless of your socio-economic background, university attended, subject studied and degree attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following location: Huddersfield
Apr 19, 2024
Full time
Overview We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Join us, and after an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information Regardless of your socio-economic background, university attended, subject studied and degree attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following location: Huddersfield
St John Rigby College offers a wide range of academic and vocational courses at all levels in a highly supportive and caring environment to approximately 1400 full-time students aged 16-18. We welcome applications from people who are keen to work with us to deliver educational excellence at all levels. The College was inspected in January 2024 and was judged to be "outstanding" in every category. Inspectors quote: "Students are highly motivated to achieve. They embody the culture of kindness, mutual respect and high expectations that permeates the College. Assistant Finance ManagerOrrell, Wigan WN5 0LJ Start Date: ASAP Contract: Permanent, Full Year Working Time: Full time, 36.25 hours per week Work Pattern: Monday - Friday, 08:15am- 16:15pm Grade: Spine point range 18-24 of the Sixth Form Colleges Salary: £32,259 - £38,353 pro-rata, per annum We are seeking a dynamic Assistant Finance Manager to oversee the College's financial operations, working under the guidance of the Finance Manager and alongside a dedicated Finance Officer. The successful candidate will undertake a variety of duties which involve the management of daily accounting tasks, production of management accounts, participation in budgeting processes, and ensuring the College's compliance with statutory financial requirements. You will also supervise and assist the Finance Officer in processing transactions periodically. This role is Ideal for a finance professional with a background preferably within an educational setting, who is keen to take on a role that combines both operational and strategic elements. At St John Rigby College we offer a supportive and collaborative working environment where your expertise will directly impact the educational experience and future of our students. As an Assistant Finance Manager, you will contribute significantly to our financial stability and strategic planning. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced DBS check. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and you will be directed to the company website where you will be able to submit an application form. Once completed, send the form to Nellie Fakudze, HR Manager (details for whom can be found on the college website). Closing date for applications: Friday 26 April 2024 Interview date: W/C Monday 06 May 2024 You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Assistant Finance Manager, Finance Assistant Manager, Finance, Assistant Head of Finance, Bankroll, Accounts, Payroll, Accounts Assistant, Accounting, Accountancy, Management Accounts, School Finance, College Finance, Education Finance, Budgeting, Financial Compliance.
Apr 19, 2024
Full time
St John Rigby College offers a wide range of academic and vocational courses at all levels in a highly supportive and caring environment to approximately 1400 full-time students aged 16-18. We welcome applications from people who are keen to work with us to deliver educational excellence at all levels. The College was inspected in January 2024 and was judged to be "outstanding" in every category. Inspectors quote: "Students are highly motivated to achieve. They embody the culture of kindness, mutual respect and high expectations that permeates the College. Assistant Finance ManagerOrrell, Wigan WN5 0LJ Start Date: ASAP Contract: Permanent, Full Year Working Time: Full time, 36.25 hours per week Work Pattern: Monday - Friday, 08:15am- 16:15pm Grade: Spine point range 18-24 of the Sixth Form Colleges Salary: £32,259 - £38,353 pro-rata, per annum We are seeking a dynamic Assistant Finance Manager to oversee the College's financial operations, working under the guidance of the Finance Manager and alongside a dedicated Finance Officer. The successful candidate will undertake a variety of duties which involve the management of daily accounting tasks, production of management accounts, participation in budgeting processes, and ensuring the College's compliance with statutory financial requirements. You will also supervise and assist the Finance Officer in processing transactions periodically. This role is Ideal for a finance professional with a background preferably within an educational setting, who is keen to take on a role that combines both operational and strategic elements. At St John Rigby College we offer a supportive and collaborative working environment where your expertise will directly impact the educational experience and future of our students. As an Assistant Finance Manager, you will contribute significantly to our financial stability and strategic planning. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced DBS check. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and you will be directed to the company website where you will be able to submit an application form. Once completed, send the form to Nellie Fakudze, HR Manager (details for whom can be found on the college website). Closing date for applications: Friday 26 April 2024 Interview date: W/C Monday 06 May 2024 You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Assistant Finance Manager, Finance Assistant Manager, Finance, Assistant Head of Finance, Bankroll, Accounts, Payroll, Accounts Assistant, Accounting, Accountancy, Management Accounts, School Finance, College Finance, Education Finance, Budgeting, Financial Compliance.
My client is a family run specialist commercial cleaning company, who operate across most of the UK. They provide a wide range of soft FM services for a broad portfolio of clients including organisations in the healthcare, retail and commercial sectors. They have grown impressively over the last few years and currently have a turnover of circa £8m plus. I am currently working in partnership with them to find a Business Development Manager to join their friendly and professional team. The right person will play a key part in their growth plan with significant focus on winning new business within the commercial cleaning/FM sector. They are looking for a self-starter. Someone with drive, tenacity and an appetite for generating new business. You will be happy working both under your own initiative, as well as part of a wider internal team. An ability to hit and exceed new business targets is paramount. You will need to be professional and personable as you focus on the enormous potential available throughout the country. The BDM will sell into any sector that requires commercial cleaning services. Healthcare is a strong sector for them, as well as offices, vehicle dealerships (prestige brands), builder s merchants etc. Targeting contracts in the £20k to £150k bracket, whist assisting with larger tenders as required. The year one sales target will be £450k P/A. This would rise to circa £700k in year 2. The company receive a number of enquiries which are not being fully exploited and the role-holder will be tasked with maximising their value. The Business Development Manager role: Self-generating new leads by means of networking, field based cold calling, telephone canvassing, email, and formal tender responses i.e. PQQs & ITT s. Utilising a CRM system to help build a strong sales pipeline. Conducting site visits with potential customers to discuss requirements and make assessments. Actively promoting our range of services to potential clients. Preparing proposals, tender responses, cleaning specifications, contracts and other sales documents. Carrying out face-to-face proposals and presentations with potential clients. Liaising with the Operational teams on the mobilisation of new contract wins. Reporting sales pipeline and revenue achieved on a weekly basis. Achieving agreed sales targets in line with the strategic guidelines set out by the Head of Business Development and the MD. End to end ownership of the production of high quality, competitive tenders from PQQ, throughout the defined stages as directed and through to full tender submission The Business Development and Operations teams to generate ideas and USPs to deliver winning tenders The Business development Team to ensure that tenders are planned, delivered and submitted in a timely and professional manner The creation of clear directive reports for use in business decisions both internal and external Presentations to internal and external audiences to individuals, small groups and large events The Operations team during handover following contract award Business Development role Requirements: Degree and /or relevant qualification Located in the South West heading east towards London but within 90 mins drive to their Westbury office. A UK driving license New Business sales experience of Commercial Cleaning or Soft FM Services (such as washroom/hygiene, waste management, pest control etc) within the commercial sector is essential. However, candidates with business development experience from other similar industry types may be considered. Utilise your current network of potential contacts and clients, so you can hit the ground running Commitment and positive, can-do attitude. Understanding and experience of cleaning and facilities management sector procurement Excellent IT skills, particularly Word, Excel and PowerPoint. As well as using a CRM system. Good time management skills Experience of creating project specific proposals or business cases Base salary is £35k, with a realistic achievable OTE commission of £4/5k, Nest pension, 20 days holiday (plus Bank Holidays of course). A Company car, fuel card, mobile and laptop will be provided. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Apr 19, 2024
Full time
My client is a family run specialist commercial cleaning company, who operate across most of the UK. They provide a wide range of soft FM services for a broad portfolio of clients including organisations in the healthcare, retail and commercial sectors. They have grown impressively over the last few years and currently have a turnover of circa £8m plus. I am currently working in partnership with them to find a Business Development Manager to join their friendly and professional team. The right person will play a key part in their growth plan with significant focus on winning new business within the commercial cleaning/FM sector. They are looking for a self-starter. Someone with drive, tenacity and an appetite for generating new business. You will be happy working both under your own initiative, as well as part of a wider internal team. An ability to hit and exceed new business targets is paramount. You will need to be professional and personable as you focus on the enormous potential available throughout the country. The BDM will sell into any sector that requires commercial cleaning services. Healthcare is a strong sector for them, as well as offices, vehicle dealerships (prestige brands), builder s merchants etc. Targeting contracts in the £20k to £150k bracket, whist assisting with larger tenders as required. The year one sales target will be £450k P/A. This would rise to circa £700k in year 2. The company receive a number of enquiries which are not being fully exploited and the role-holder will be tasked with maximising their value. The Business Development Manager role: Self-generating new leads by means of networking, field based cold calling, telephone canvassing, email, and formal tender responses i.e. PQQs & ITT s. Utilising a CRM system to help build a strong sales pipeline. Conducting site visits with potential customers to discuss requirements and make assessments. Actively promoting our range of services to potential clients. Preparing proposals, tender responses, cleaning specifications, contracts and other sales documents. Carrying out face-to-face proposals and presentations with potential clients. Liaising with the Operational teams on the mobilisation of new contract wins. Reporting sales pipeline and revenue achieved on a weekly basis. Achieving agreed sales targets in line with the strategic guidelines set out by the Head of Business Development and the MD. End to end ownership of the production of high quality, competitive tenders from PQQ, throughout the defined stages as directed and through to full tender submission The Business Development and Operations teams to generate ideas and USPs to deliver winning tenders The Business development Team to ensure that tenders are planned, delivered and submitted in a timely and professional manner The creation of clear directive reports for use in business decisions both internal and external Presentations to internal and external audiences to individuals, small groups and large events The Operations team during handover following contract award Business Development role Requirements: Degree and /or relevant qualification Located in the South West heading east towards London but within 90 mins drive to their Westbury office. A UK driving license New Business sales experience of Commercial Cleaning or Soft FM Services (such as washroom/hygiene, waste management, pest control etc) within the commercial sector is essential. However, candidates with business development experience from other similar industry types may be considered. Utilise your current network of potential contacts and clients, so you can hit the ground running Commitment and positive, can-do attitude. Understanding and experience of cleaning and facilities management sector procurement Excellent IT skills, particularly Word, Excel and PowerPoint. As well as using a CRM system. Good time management skills Experience of creating project specific proposals or business cases Base salary is £35k, with a realistic achievable OTE commission of £4/5k, Nest pension, 20 days holiday (plus Bank Holidays of course). A Company car, fuel card, mobile and laptop will be provided. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Store Manager Summary £46,000 - £62,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Apr 19, 2024
Full time
Store Manager Summary £46,000 - £62,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
We have a fantastic and exciting opportunity for a Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Witham, CM8 2UX. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday 06:00 - 15:00 & 11:00 - 20:00 (on rotation) 13.25 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 19, 2024
Full time
We have a fantastic and exciting opportunity for a Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Witham, CM8 2UX. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Monday - Friday 06:00 - 15:00 & 11:00 - 20:00 (on rotation) 13.25 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Your new company Our exclusive client is a not-for-profit organisation dedicated to promoting sustainability and reducing the effects of climate change in Scotland. This nationally important organisation is looking for an experienced Personal Assistant to support the CEO on a fixed-term basis for 12 months. Your new role You'll play a pivotal role in ensuring the smooth functioning of our CEO's office. Your responsibilities will span from managing the CEO's calendar and email to coordinating meetings, travel arrangements, and critical priorities. If you thrive in a fast-paced environment, excel at multitasking, and have a keen eye for detail, this role is tailor-made for you. Key Responsibilities: Diary and Email Management: Actively manage the CEO's diary and email, ensuring timely responses and efficient communication. Workload Execution: Take action on emails and provide support to the CEO in executing tasks. Forward Planning: Proactively plan the CEO's time, allocating adequate slots for project deliveries and priority reviews. Meeting Coordination: Scheduling meetings, calls, and teleconferences, making relevant information accessible electronically. Adaptability: Handle conflicting schedules and rapid changes with ease. Travel Itineraries: Prepare travel itineraries, book accommodations, and arrange necessary travel. Delegation: Delegate administrative tasks to the administration team as needed. Board Meeting Support: Stay informed about Board and subcommittee meetings, take accurate minutes, and circulate them promptly. Effective Communication: Collaborate with the Operations, Governance & Compliance Manager to build relevant information packs. Agenda Setting: Set meetings with officers to agree on the agenda with the Board Chair. Record Keeping: Maintain accurate records of actions and progress. What you'll need to succeed Proven experience in Executive Support roles at C-suite level. Excellent organisational and communication skills. The ability to adapt to changing priorities and manage conflicting schedules. Proficiency in email management, travel coordination, and meeting logistics. Attention to detail and a proactive mindset. Experience within the public sector and governmental policy would be beneficial for this role. What you'll get in return Working for a nationally important organisation. Hybrid working arrangements are dependent on business needs. Private healthcare. 10% employer pension contribution. Employee Assistance Programme. A Rewards Platform. 30 days annual leave & 8 bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 19, 2024
Contractor
Your new company Our exclusive client is a not-for-profit organisation dedicated to promoting sustainability and reducing the effects of climate change in Scotland. This nationally important organisation is looking for an experienced Personal Assistant to support the CEO on a fixed-term basis for 12 months. Your new role You'll play a pivotal role in ensuring the smooth functioning of our CEO's office. Your responsibilities will span from managing the CEO's calendar and email to coordinating meetings, travel arrangements, and critical priorities. If you thrive in a fast-paced environment, excel at multitasking, and have a keen eye for detail, this role is tailor-made for you. Key Responsibilities: Diary and Email Management: Actively manage the CEO's diary and email, ensuring timely responses and efficient communication. Workload Execution: Take action on emails and provide support to the CEO in executing tasks. Forward Planning: Proactively plan the CEO's time, allocating adequate slots for project deliveries and priority reviews. Meeting Coordination: Scheduling meetings, calls, and teleconferences, making relevant information accessible electronically. Adaptability: Handle conflicting schedules and rapid changes with ease. Travel Itineraries: Prepare travel itineraries, book accommodations, and arrange necessary travel. Delegation: Delegate administrative tasks to the administration team as needed. Board Meeting Support: Stay informed about Board and subcommittee meetings, take accurate minutes, and circulate them promptly. Effective Communication: Collaborate with the Operations, Governance & Compliance Manager to build relevant information packs. Agenda Setting: Set meetings with officers to agree on the agenda with the Board Chair. Record Keeping: Maintain accurate records of actions and progress. What you'll need to succeed Proven experience in Executive Support roles at C-suite level. Excellent organisational and communication skills. The ability to adapt to changing priorities and manage conflicting schedules. Proficiency in email management, travel coordination, and meeting logistics. Attention to detail and a proactive mindset. Experience within the public sector and governmental policy would be beneficial for this role. What you'll get in return Working for a nationally important organisation. Hybrid working arrangements are dependent on business needs. Private healthcare. 10% employer pension contribution. Employee Assistance Programme. A Rewards Platform. 30 days annual leave & 8 bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Practice or Operations Manager required for an award-winning and expanding company. A financial planning background is extremely desirable, and we'll also consider candidates with strong management experience gained in other industries. If this sounds like your dream job, please apply! Would you like to work for a company that has strong values and focuses on the quality of life of its team members click apply for full job details
Apr 19, 2024
Full time
Practice or Operations Manager required for an award-winning and expanding company. A financial planning background is extremely desirable, and we'll also consider candidates with strong management experience gained in other industries. If this sounds like your dream job, please apply! Would you like to work for a company that has strong values and focuses on the quality of life of its team members click apply for full job details
Our client seeks a General Manager capable of delivering clear operational guidance, leadership, and managerial support across two sites. Collaborate across functions to pinpoint new business prospects aimed at enhancing gross margin and contribution. Implement resilient and streamlined processes to enhance customer satisfaction and delivery efficiency. General Manager Responsibilities: • Supervise and oversee all facets of freight forwarding operations • Streamline operational processes in freight forwarding to enhance efficiency and cost-effectiveness • Guide and cultivate teams handling air, customs, ocean, and road operations • Devise and execute strategies to achieve performance and budget objectives • Coordinate and negotiate with local suppliers, carriers, and network partners • Assist managers in addressing operational issues and customer concerns • Spearhead implementation for new customer accounts • Foster engagement and motivation within the freight forwarding operations team through personal growth initiatives, individualized support, and succession planning • Cultivate a positive and inclusive work environment for all operational team members • Attend client meetings as needed • Ensure adherence to safety and regulatory standards General Manager Requirements: • Demonstrated success in leading top-performing operational teams across various transportation modes including Air, Sea, and Road • Proficient in Cargowise, customs procedures, and automation technologies • Proactively engaged in continuous improvement initiatives with a growth-oriented mindset • Utilizes analytical insights and data-driven approaches in decision-making processes • Focused on personnel development with a track record of nurturing teams to success • Customer-centric mindset with a history of delivering value-added services • Effective communication skills with both customers and stakeholders • Thorough understanding of budgeting and profit and loss management
Apr 19, 2024
Full time
Our client seeks a General Manager capable of delivering clear operational guidance, leadership, and managerial support across two sites. Collaborate across functions to pinpoint new business prospects aimed at enhancing gross margin and contribution. Implement resilient and streamlined processes to enhance customer satisfaction and delivery efficiency. General Manager Responsibilities: • Supervise and oversee all facets of freight forwarding operations • Streamline operational processes in freight forwarding to enhance efficiency and cost-effectiveness • Guide and cultivate teams handling air, customs, ocean, and road operations • Devise and execute strategies to achieve performance and budget objectives • Coordinate and negotiate with local suppliers, carriers, and network partners • Assist managers in addressing operational issues and customer concerns • Spearhead implementation for new customer accounts • Foster engagement and motivation within the freight forwarding operations team through personal growth initiatives, individualized support, and succession planning • Cultivate a positive and inclusive work environment for all operational team members • Attend client meetings as needed • Ensure adherence to safety and regulatory standards General Manager Requirements: • Demonstrated success in leading top-performing operational teams across various transportation modes including Air, Sea, and Road • Proficient in Cargowise, customs procedures, and automation technologies • Proactively engaged in continuous improvement initiatives with a growth-oriented mindset • Utilizes analytical insights and data-driven approaches in decision-making processes • Focused on personnel development with a track record of nurturing teams to success • Customer-centric mindset with a history of delivering value-added services • Effective communication skills with both customers and stakeholders • Thorough understanding of budgeting and profit and loss management
FTTP / FTTH Operations Manager / Installations Manager - 9-month FTC Looking for an experienced manager of Fibre upgrade projects to work for a sub-contract business. This role is to be responsible for Quality and Consistency, hitting the clients KPI's in delivery of the final customer connection, FTTP from the pole to the internal socket in SDU's. Applicants must be confident managing Field Supervisors and Lead Engineers who are responsible for a team of sub-contract FTTH Engineers. The end customers houses are all in the South of London area, an ideally home location would be Croydon for both days in the office and site-based meetings and occasional audits of work. This role is offered as an initial 9-month contract on a FTC PAYE basis. Highly likely to extend to 12 months and strong possibility of perm. Equivalent annual salary IRO £40 - 50K + either a business expensed company van or a car allowance. This role is available for immediate start.
Apr 19, 2024
Full time
FTTP / FTTH Operations Manager / Installations Manager - 9-month FTC Looking for an experienced manager of Fibre upgrade projects to work for a sub-contract business. This role is to be responsible for Quality and Consistency, hitting the clients KPI's in delivery of the final customer connection, FTTP from the pole to the internal socket in SDU's. Applicants must be confident managing Field Supervisors and Lead Engineers who are responsible for a team of sub-contract FTTH Engineers. The end customers houses are all in the South of London area, an ideally home location would be Croydon for both days in the office and site-based meetings and occasional audits of work. This role is offered as an initial 9-month contract on a FTC PAYE basis. Highly likely to extend to 12 months and strong possibility of perm. Equivalent annual salary IRO £40 - 50K + either a business expensed company van or a car allowance. This role is available for immediate start.
Are you an Airfreight Operations Manager looking for a new role? Do you have extensive experience working within Freight Forwarding with a strong focus on Management and Service Excellence for Airfreight shipments? Are you a Strong Negotiator with advanced knowledge of Airfreight process and security procedures and protocols? If so, please read on My client is currently recruiting an Airfreight Operations Manager to join their renowned business based in Sutton Coldfield. You will be working within the Airfreight Operations Department, reporting to the Senior Operations Manager. Benefits: Salary up to £50,000 + Company/performance related bonus reviewed annually Monday - Friday 8:30am - 17:00am Holiday 25 + bank holidays Location: Sutton Coldfield Office based role only Excellent company benefits after probation Contributory Pension Scheme. Health Shield membership (benefit in kind). Life Assurance benefit. Employee Assistance Programme supported by Peninsula. Company/performance related bonus reviewed annually Duties: Day to day management, with a hands-on approach essential, actively involving in air freight operational activity for import, export and at times cross trade consignments. Create Cargowise task flow and milestones and ensure the team are utilising and following the process. Monitor data quality of the team by carrying out monthly audits of files (ISO/compliance). To be compliant with all customs process/declarations for import and export. Building and developing our strong key account customer relationships Responsible for the Airfreight department budget. Should have the knowledge to prepare quotations to include supporting our global offices and overseas partners when required. Ability to negotiate with airline carrier and selected subcontractor haulage providers. Cooperate with Procurement and apply specialised knowledge relative to the assigned business unit and liaise on pricing/RFQ preparation. Skills/Experience required: Knowledge of RFQ and tenders. Knowledge of handling dangerous goods would be an advantage. Knowledge of Freight Incoterms Working to the ISO 9001 quality standard, 14001 Environmental and 45001 Health and Safety standards and Management Systems Manual. Experience using Airfreight quoting platform Webcargo . Experience using Cargowise - preferred and a distinct advantage. Knowledge of ocean freight would be a distinct advantage. Ability to adapt to stressful environments by using a sociable but firm approach. KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Apr 19, 2024
Full time
Are you an Airfreight Operations Manager looking for a new role? Do you have extensive experience working within Freight Forwarding with a strong focus on Management and Service Excellence for Airfreight shipments? Are you a Strong Negotiator with advanced knowledge of Airfreight process and security procedures and protocols? If so, please read on My client is currently recruiting an Airfreight Operations Manager to join their renowned business based in Sutton Coldfield. You will be working within the Airfreight Operations Department, reporting to the Senior Operations Manager. Benefits: Salary up to £50,000 + Company/performance related bonus reviewed annually Monday - Friday 8:30am - 17:00am Holiday 25 + bank holidays Location: Sutton Coldfield Office based role only Excellent company benefits after probation Contributory Pension Scheme. Health Shield membership (benefit in kind). Life Assurance benefit. Employee Assistance Programme supported by Peninsula. Company/performance related bonus reviewed annually Duties: Day to day management, with a hands-on approach essential, actively involving in air freight operational activity for import, export and at times cross trade consignments. Create Cargowise task flow and milestones and ensure the team are utilising and following the process. Monitor data quality of the team by carrying out monthly audits of files (ISO/compliance). To be compliant with all customs process/declarations for import and export. Building and developing our strong key account customer relationships Responsible for the Airfreight department budget. Should have the knowledge to prepare quotations to include supporting our global offices and overseas partners when required. Ability to negotiate with airline carrier and selected subcontractor haulage providers. Cooperate with Procurement and apply specialised knowledge relative to the assigned business unit and liaise on pricing/RFQ preparation. Skills/Experience required: Knowledge of RFQ and tenders. Knowledge of handling dangerous goods would be an advantage. Knowledge of Freight Incoterms Working to the ISO 9001 quality standard, 14001 Environmental and 45001 Health and Safety standards and Management Systems Manual. Experience using Airfreight quoting platform Webcargo . Experience using Cargowise - preferred and a distinct advantage. Knowledge of ocean freight would be a distinct advantage. Ability to adapt to stressful environments by using a sociable but firm approach. KSBirmingham Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
NEW JUST IN - We are recruiting for a FREIGHT OPERATIONS MANAGER My clients a well established specialist freight forwarding within live events & projects, they are currently a highly experienced FREIGHT OPERATIONS MANAGER to join there dynamic team to drive the team and assist with the day to day running of the operation. Duties include: Overseeing the smooth running of the operation Conduct daily ops meetings to discuss any concerns Will be training staff and implementing new procedures and review Assist the finance team with billing queries. Identify any operational training needs and have regular dialogue with HR to implement training, mentioning and qualification To take a hands-on approach to support the full team and back up any short falls. Dealing with both imports and export Actively manage the monthly billing by the ops team Manage operations & warehouse overtime requests Pricing & global RFQ' Assist in the preparation of departmental budgets to support operational growth. Perform regular reviews with operations team and maintain communications between UK & US offices Monitoring market trends within the industry Carry out carrier meetings and monitor supplier performance Key Skills 6+ years experience in managerial role Good knowledge of all modes of transport Ability to develop and implement improved ways of working Outstanding knowledge of UK customs procedures and regulations 5 year checkable history / clean DSB Full UK driving licence Project freight experience Experience within departmental strategy and performance Working Hours: Monday- Friday
Apr 19, 2024
Full time
NEW JUST IN - We are recruiting for a FREIGHT OPERATIONS MANAGER My clients a well established specialist freight forwarding within live events & projects, they are currently a highly experienced FREIGHT OPERATIONS MANAGER to join there dynamic team to drive the team and assist with the day to day running of the operation. Duties include: Overseeing the smooth running of the operation Conduct daily ops meetings to discuss any concerns Will be training staff and implementing new procedures and review Assist the finance team with billing queries. Identify any operational training needs and have regular dialogue with HR to implement training, mentioning and qualification To take a hands-on approach to support the full team and back up any short falls. Dealing with both imports and export Actively manage the monthly billing by the ops team Manage operations & warehouse overtime requests Pricing & global RFQ' Assist in the preparation of departmental budgets to support operational growth. Perform regular reviews with operations team and maintain communications between UK & US offices Monitoring market trends within the industry Carry out carrier meetings and monitor supplier performance Key Skills 6+ years experience in managerial role Good knowledge of all modes of transport Ability to develop and implement improved ways of working Outstanding knowledge of UK customs procedures and regulations 5 year checkable history / clean DSB Full UK driving licence Project freight experience Experience within departmental strategy and performance Working Hours: Monday- Friday
Business Development Executive - Destination Management Company - Fluency in Italian & English. Established, fast growing DMC that offer ground handling services for groups across the UK and Ireland are seeking a Business Development Manager who has experience in inbound tours and is fluent in English and Italian to maintain and build relationships with clients, and produce suitable and competitive quotes, whilst fulfilling your clients needs. Salary is negotiable and very much dependent on interview and experience, plus there is a comprehensive benefits package and long term career options. You may already be a Business Development Manager in a similar role, or a Business Development Executive in a similar role keen to progress into a Manger given time and experience. JOB DESCRIPTION Working for a UK & Ireland DMC that organize groups and tailor-make programmes for clients including special interest, cultural trips, study tours, this role in hybrid in Edinburgh To acknowledge and qualify all new requests (via email and phone) To identify the most suitable products for the client in order to create the most effective and competitive offer. To make sure that all offers are sent out in the company standard format and are all entered correctly into the operational system. To ensure that your offer reflects what the client wants without compromising on quality of services and price of the offer. To ensure that all offers are correctly followed up, following the instructions received during the training: first immediately and then within one week after sending the offer, and as per option expiry date given. To constantly update the groups in the management system from the quotation side, with all the correct information and services confirmed inserted for the operations team to process, in order to have a correct overview for yourself, operations and management. To maintain good relationships with all clients and ensure quotes are prepared accurately and promptly. To keep abreast of who our competitors are, who they work with (both clients and suppliers) and what they are offering. To deal with complaints and emergencies in a professional manner. To organize and participate in any familiarization trips organised. To hold periodically an emergency phone during the week, accordingly to the department rota. To assume all responsibility for your clients pending and confirmed groups along with the operation team. To create the technical itinerary based on the client program and on the offer, making sure all details are correctly inserted in the system with rates/budget required. To lease with the operation team giving full and clear instructions on how to book all services required, asking up-dates on placing and deadlines. To be ablet to book services when needed, participating to placement and itinerary adjustments based on availabilities of hotels and attractions. To make sure that the operation executive in charge of the booking in negotiating under budget where possible, in order to increasing the margin, without compromising on quality. To understand supplier Contract and being able to negotiate terms and conditions, in order to match terms and conditions offered to the client. To send invoices to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit. To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements. To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises. Experience Required: Fluency in English and Italian are essential, and a third language would be advantageous. A minimum of two years of experience in a UK and Ireland inbound operator in a group role handling the Italian market visiting the UK & Ireland. Proven experience of preparing quotes and operating groups. THE PACKAGE: Salary is confidential at this stage, but please apply if interested and we can discuss you current salary and expectations, and our client is open to negotiation, in addition they offer 22 days, plus your birthday off (rising to 25 plus your birthday), private pension contribution, private health/medical insurance, hybrid working (3 days office, 2 days home in summer, 2 days office and 3 days home in winter). Healthy bonus scheme based on targets. Adhoc vouchers for different products and services. Potential to consider someone further afield, coming to the office 2-4 times a month if the candidate is highly experienced. INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Apr 19, 2024
Full time
Business Development Executive - Destination Management Company - Fluency in Italian & English. Established, fast growing DMC that offer ground handling services for groups across the UK and Ireland are seeking a Business Development Manager who has experience in inbound tours and is fluent in English and Italian to maintain and build relationships with clients, and produce suitable and competitive quotes, whilst fulfilling your clients needs. Salary is negotiable and very much dependent on interview and experience, plus there is a comprehensive benefits package and long term career options. You may already be a Business Development Manager in a similar role, or a Business Development Executive in a similar role keen to progress into a Manger given time and experience. JOB DESCRIPTION Working for a UK & Ireland DMC that organize groups and tailor-make programmes for clients including special interest, cultural trips, study tours, this role in hybrid in Edinburgh To acknowledge and qualify all new requests (via email and phone) To identify the most suitable products for the client in order to create the most effective and competitive offer. To make sure that all offers are sent out in the company standard format and are all entered correctly into the operational system. To ensure that your offer reflects what the client wants without compromising on quality of services and price of the offer. To ensure that all offers are correctly followed up, following the instructions received during the training: first immediately and then within one week after sending the offer, and as per option expiry date given. To constantly update the groups in the management system from the quotation side, with all the correct information and services confirmed inserted for the operations team to process, in order to have a correct overview for yourself, operations and management. To maintain good relationships with all clients and ensure quotes are prepared accurately and promptly. To keep abreast of who our competitors are, who they work with (both clients and suppliers) and what they are offering. To deal with complaints and emergencies in a professional manner. To organize and participate in any familiarization trips organised. To hold periodically an emergency phone during the week, accordingly to the department rota. To assume all responsibility for your clients pending and confirmed groups along with the operation team. To create the technical itinerary based on the client program and on the offer, making sure all details are correctly inserted in the system with rates/budget required. To lease with the operation team giving full and clear instructions on how to book all services required, asking up-dates on placing and deadlines. To be ablet to book services when needed, participating to placement and itinerary adjustments based on availabilities of hotels and attractions. To make sure that the operation executive in charge of the booking in negotiating under budget where possible, in order to increasing the margin, without compromising on quality. To understand supplier Contract and being able to negotiate terms and conditions, in order to match terms and conditions offered to the client. To send invoices to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit. To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements. To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises. Experience Required: Fluency in English and Italian are essential, and a third language would be advantageous. A minimum of two years of experience in a UK and Ireland inbound operator in a group role handling the Italian market visiting the UK & Ireland. Proven experience of preparing quotes and operating groups. THE PACKAGE: Salary is confidential at this stage, but please apply if interested and we can discuss you current salary and expectations, and our client is open to negotiation, in addition they offer 22 days, plus your birthday off (rising to 25 plus your birthday), private pension contribution, private health/medical insurance, hybrid working (3 days office, 2 days home in summer, 2 days office and 3 days home in winter). Healthy bonus scheme based on targets. Adhoc vouchers for different products and services. Potential to consider someone further afield, coming to the office 2-4 times a month if the candidate is highly experienced. INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Assistant Manager, Rotherham You're probably already familiar with this household name paint brand and its adorable mascot, but have you considered working for them? If you're a people person with the drive to deliver excellent customer service, they've got just the job for you. The Role Their decorator centre is looking for a new Assistant Manager. Working closely with the Store Manager, you'll support them with day-to-day operations, as well as the development, engagement and motivation of store colleagues, helping them deliver a great customer experience. You'll also take on an account manager role, forming close partnerships with key customers and ensuring they receive expert advice, exceptional service and a perfect cuppa every time they shop with them. They're looking for someone with a positive attitude and the energy to get things done. Someone hungry to learn new things, who's keen to make something of their career, and finds fulfilment in seeing others thrive. An inspiring leader who isn't afraid of responsibility and enjoys going above and beyond to make a customer's day. Sound like you but don't know anything about decorating? Don't worry. You bring the passion, and they'll give you the skills. Why work for this well-known brand? They aren't just any employer. This reputable business does things differently. They want you to enjoy your role and see you succeed, so offer a fantastic benefits package and all the training needed to progress in your career. Testament to how happy their staff are, they've been recognised as a Top 100 Employer, achieving Investors In People Gold for their commitment to the development of their people. Benefits include: No evening or Sunday shifts 25 days holiday Up to 50% off all products sold in store (including family and friends discount) A defined contribution pension scheme (they'll pay in double the amount you do!) Sales-based bonus schemes Flexible yearly benefits suite, allowing you to pick and choose additional benefits (e.g. 'cycle to work' schemes, discounted gym memberships and childcare vouchers) More about the company You will be working for a well-known brand that is part of a market-leading global business. They have the largest decorating store network in the UK and see huge successes year-on-year. They currently have over 200 stores, with more opening all the time.
Apr 19, 2024
Full time
Assistant Manager, Rotherham You're probably already familiar with this household name paint brand and its adorable mascot, but have you considered working for them? If you're a people person with the drive to deliver excellent customer service, they've got just the job for you. The Role Their decorator centre is looking for a new Assistant Manager. Working closely with the Store Manager, you'll support them with day-to-day operations, as well as the development, engagement and motivation of store colleagues, helping them deliver a great customer experience. You'll also take on an account manager role, forming close partnerships with key customers and ensuring they receive expert advice, exceptional service and a perfect cuppa every time they shop with them. They're looking for someone with a positive attitude and the energy to get things done. Someone hungry to learn new things, who's keen to make something of their career, and finds fulfilment in seeing others thrive. An inspiring leader who isn't afraid of responsibility and enjoys going above and beyond to make a customer's day. Sound like you but don't know anything about decorating? Don't worry. You bring the passion, and they'll give you the skills. Why work for this well-known brand? They aren't just any employer. This reputable business does things differently. They want you to enjoy your role and see you succeed, so offer a fantastic benefits package and all the training needed to progress in your career. Testament to how happy their staff are, they've been recognised as a Top 100 Employer, achieving Investors In People Gold for their commitment to the development of their people. Benefits include: No evening or Sunday shifts 25 days holiday Up to 50% off all products sold in store (including family and friends discount) A defined contribution pension scheme (they'll pay in double the amount you do!) Sales-based bonus schemes Flexible yearly benefits suite, allowing you to pick and choose additional benefits (e.g. 'cycle to work' schemes, discounted gym memberships and childcare vouchers) More about the company You will be working for a well-known brand that is part of a market-leading global business. They have the largest decorating store network in the UK and see huge successes year-on-year. They currently have over 200 stores, with more opening all the time.
Trainee Contract Assistant to Ops Manager (Auto or Construction) Meyer Scott Ref: VR/08916 Salary: 20,0000 - 30,0000 - depending on experience Location: Huntingdon office-based role Type: Permanent This is a brand-new opportunity to join a small well-established consultancy business who work within the construction industry. The Operations Manager could really do with a helping hand, to assist in taking the pressure off. You will be helping to run a particular Division of the business and with the right attitude and desire to get on this would be a ideal opportunity to learn the business and move into any direction be it surveying, project management, estimating or senior administration. For the first 3 - 6 months you would be shadowing the Operations Manager, after that it's likely to become clear where your strengths lie and it will likely be clear which path, within the business, is a fit for you. The majority of their business is based in London so you need to be able to drive so down the line, with training, you will have your independence to add value to the business. Duties under supervision. Assisting the Operations Manager with the day-to-day running of the division e.g. excel spreadsheets, answering emails, assisting and learning from colleagues, dealing with architects, principal contractors, engineers and clients. The role is very varied, covering administration, project management and surveying. Distribute required information and supply subcontractors with project information as needed. Contract review and generating requests for information (RFI's) Assist in development of schedules for various projects. Training will be provided, however the key skills required are: Good MS applications, particularly Excel. Have transferable skills etc. Making calls. Confidence in going out on your own, speaking to people face to face and over the phone. Have ambition & drive to grow and establish a career with the company. This is paramount as there are multiple different avenues you could go down. For example, if good with numbers, follow an Estimator path. Have the mental capacity to take on more complex jobs - surveys etc. Essential Candidate Criteria You will require a driving licence as 90% of the role is London based. First-hand training with the Operations Manager for the first 3-6 months. Candidates from a Construction background would be good also. It would be preferable if you came from either a construction industry or auto industry where Aftersales was your forte, as this role requires that particular attention to dealing with clients. Hours: Monday to Friday 8.00am - 5.30pm Benefits: 25 days holiday per annum, plus statutory Bank Holidays (up to 5 days Annual leave to be taken at Christmas to coincide with the closure of the company). Auto enrol into workplace pension (on successful 3-month probationary period).
Apr 19, 2024
Full time
Trainee Contract Assistant to Ops Manager (Auto or Construction) Meyer Scott Ref: VR/08916 Salary: 20,0000 - 30,0000 - depending on experience Location: Huntingdon office-based role Type: Permanent This is a brand-new opportunity to join a small well-established consultancy business who work within the construction industry. The Operations Manager could really do with a helping hand, to assist in taking the pressure off. You will be helping to run a particular Division of the business and with the right attitude and desire to get on this would be a ideal opportunity to learn the business and move into any direction be it surveying, project management, estimating or senior administration. For the first 3 - 6 months you would be shadowing the Operations Manager, after that it's likely to become clear where your strengths lie and it will likely be clear which path, within the business, is a fit for you. The majority of their business is based in London so you need to be able to drive so down the line, with training, you will have your independence to add value to the business. Duties under supervision. Assisting the Operations Manager with the day-to-day running of the division e.g. excel spreadsheets, answering emails, assisting and learning from colleagues, dealing with architects, principal contractors, engineers and clients. The role is very varied, covering administration, project management and surveying. Distribute required information and supply subcontractors with project information as needed. Contract review and generating requests for information (RFI's) Assist in development of schedules for various projects. Training will be provided, however the key skills required are: Good MS applications, particularly Excel. Have transferable skills etc. Making calls. Confidence in going out on your own, speaking to people face to face and over the phone. Have ambition & drive to grow and establish a career with the company. This is paramount as there are multiple different avenues you could go down. For example, if good with numbers, follow an Estimator path. Have the mental capacity to take on more complex jobs - surveys etc. Essential Candidate Criteria You will require a driving licence as 90% of the role is London based. First-hand training with the Operations Manager for the first 3-6 months. Candidates from a Construction background would be good also. It would be preferable if you came from either a construction industry or auto industry where Aftersales was your forte, as this role requires that particular attention to dealing with clients. Hours: Monday to Friday 8.00am - 5.30pm Benefits: 25 days holiday per annum, plus statutory Bank Holidays (up to 5 days Annual leave to be taken at Christmas to coincide with the closure of the company). Auto enrol into workplace pension (on successful 3-month probationary period).
Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice. The Litigation Manager will also be responsible for: Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. To deal with escalated and corporate service issues through to resolution and in a timely manner. Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: Employment Law knowledge and Tribunal experience. Legally Qualified. Experience of managing others. Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. Have an approachable and diplomatic manner. Ability to lead, influence and motivate others. INDMANS
Apr 19, 2024
Full time
Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice. The Litigation Manager will also be responsible for: Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. To deal with escalated and corporate service issues through to resolution and in a timely manner. Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: Employment Law knowledge and Tribunal experience. Legally Qualified. Experience of managing others. Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. Have an approachable and diplomatic manner. Ability to lead, influence and motivate others. INDMANS
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Milton Keynes, MK7 8LE. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Mon - Fri 08:00 - 18:00 47.5 Hours 11.92 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 19, 2024
Full time
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Milton Keynes, MK7 8LE. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Mon - Fri 08:00 - 18:00 47.5 Hours 11.92 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying 12.05 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Seasonal
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying 12.05 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Waste Disposal Operative Monday to Friday, 08:00am-17:00pm Salisbury, SP4 Salary - up to £28,000 Do you have any experience in handling of sensitive data or have any dealing with record management and waste disposal? We're recruiting for a Waste Disposal Operative to join a team across a well-known Government Healthcare facility based in Salisbury, SP4. We have placed well over 300 employees across this business which has shown consistent pathway for progression and further training opportunities within an engineers career. This leading company services clients across 77 different countries and employs over 80,000 staff worldwide and over 8,500 in the UK alone with an annual revenue of over £27b. Job Responsibilities for a Waste Disposal Operative: Ensure that Legal and Environmental compliance is adhered to whilst using the incinerator CEMS system. Ensure that the management and control of incinerated bins is accurately controlled. Accurately record details from waste paperwork onto the site's live electronic tracking system. Including pre-loading the system with incoming bins for operators covering later shifts. In the even of incinerator downtime, ensure any bins that are to be disposed of at an offsite facility are logged on a tracker and provided to the team. To understand and support in the compilation of CEMS management reports and print where necessary. To participate in the cleaning regime of the steam boiler and waste heat Incinerator. Ensure that consumables are requested in a timely manner to ensure the incinerator can operate efficiently. Ensure that the appropriate PPE is utilised to carry out the responsibilities safely. Escalate health and safety risks to the Engineering Health and Safety Manager. Ensure that all mandatory training is completed in the dedicated timescales. To understand the basic operations of Steam Boiler control systems. To control the dosing of chemicals to ensure the emissions are within Government guidelines. Complete incident reports and assist in any investigations carried out by the Environmental Team Host any contractors working within the incinerator hall as required by the Engineering Team. Support the Incinerator Manager and wider EEF team as necessary. To provide cover during periods of planned and unplanned absence. If this role as a Waste Disposal Operative is of any interest to you, please feel free to apply or call us on (phone number removed) and ask for Joe
Apr 19, 2024
Full time
Waste Disposal Operative Monday to Friday, 08:00am-17:00pm Salisbury, SP4 Salary - up to £28,000 Do you have any experience in handling of sensitive data or have any dealing with record management and waste disposal? We're recruiting for a Waste Disposal Operative to join a team across a well-known Government Healthcare facility based in Salisbury, SP4. We have placed well over 300 employees across this business which has shown consistent pathway for progression and further training opportunities within an engineers career. This leading company services clients across 77 different countries and employs over 80,000 staff worldwide and over 8,500 in the UK alone with an annual revenue of over £27b. Job Responsibilities for a Waste Disposal Operative: Ensure that Legal and Environmental compliance is adhered to whilst using the incinerator CEMS system. Ensure that the management and control of incinerated bins is accurately controlled. Accurately record details from waste paperwork onto the site's live electronic tracking system. Including pre-loading the system with incoming bins for operators covering later shifts. In the even of incinerator downtime, ensure any bins that are to be disposed of at an offsite facility are logged on a tracker and provided to the team. To understand and support in the compilation of CEMS management reports and print where necessary. To participate in the cleaning regime of the steam boiler and waste heat Incinerator. Ensure that consumables are requested in a timely manner to ensure the incinerator can operate efficiently. Ensure that the appropriate PPE is utilised to carry out the responsibilities safely. Escalate health and safety risks to the Engineering Health and Safety Manager. Ensure that all mandatory training is completed in the dedicated timescales. To understand the basic operations of Steam Boiler control systems. To control the dosing of chemicals to ensure the emissions are within Government guidelines. Complete incident reports and assist in any investigations carried out by the Environmental Team Host any contractors working within the incinerator hall as required by the Engineering Team. Support the Incinerator Manager and wider EEF team as necessary. To provide cover during periods of planned and unplanned absence. If this role as a Waste Disposal Operative is of any interest to you, please feel free to apply or call us on (phone number removed) and ask for Joe
Salary: £43,539 - £48,880 plus performance bonus Hours: 37.5 hours per week Contract: Permanent Location: Burnley Are You a Visionary Leader in Healthcare? Ready to Oversee and Elevate a Clinic's Operational and Clinical Success? Diaverum invites experienced and motivated healthcare professionals to apply for the role of Burnley Clinic Manager. In this senior position, you'll have full responsibility for the Burnley clinic, ensuring medical excellence and meeting financial performance objectives. Your Responsibilities: Full operational and clinical management of the clinic(s), maintaining high care and quality outcomes. Ensuring compliance with all policies, procedures, guidelines, and regulations, and preparing the clinic for audits. Instigating continuous improvement activities at clinic and management levels. Effective financial management, including budget planning and cost control. Supervising, training, and supporting staff, fostering a culture of continuous professional development. Developing and maintaining excellent relationships with referring Client Organisation/s and ensuring effective communication with all stakeholders. Requirements: Level 1 Nurse Registered with the NMC. Experience working in a clinical setting at a senior level, any healthcare sector but ideally seeking acute care experience. Proven experience in managing and leading a team of specialist nurses and practitioners. Strong understanding of the Health and Social Care Act 2008 and its implications for Independent Healthcare providers. Excellent communication skills and good knowledge of MS Office. What We Offer: A leadership role in a leading renal care provider. A competitive salary up to £48,880 pa and comprehensive benefits package, performance bonus 35 Days Holiday (inclusive of 8 days bank holiday) increasing with service. A focus on internal development and career progression, including opportunities to undertake relevant study. A supportive and dynamic work environment with a strong focus on team collaboration, including health and wellbeing activities. Enjoy holidays on Christmas and New Year's Day. Free Uniform ( 3), Tea & Coffee, Flu Vaccine, and Christmas Meal. Life Assurance, Peppy, We Care, Company Pension. Referral scheme paying up to £1,000. Why Choose Diaverum? Join us to lead a clinic where your expertise and passion for healthcare can truly make a difference. At Diaverum, we're committed to delivering medical excellence and nurturing careers. You'll be part of a team that values competence, passion, and inspiration, working together to provide the best renal care. Important Note: All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process, ensuring the highest standards of safety and compliance. TAKE THE LEAD IN RENAL CARE! Apply today to become the Clinic Manager at Diaverum and embark on a rewarding career path where your leadership skills and dedication to healthcare excellence are valued and celebrated. Diaverum - Where Leadership and Passion Meet Excellence in Renal Care. Who We Are Diaverum's mission is to improve the quality of life for renal patients, and we achieve this through our values of being competent, passionate and inspiring. Being one of the world's leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities. Diaverum offer a fantastic training platform to enable nurses to deliver excellent quality care and develop their career within the renal speciality. Nurses new to Diaverum will undergo a comprehensive induction period where they will be trained to deliver the care required with in the clinic. You will be supported by a senior team structure to prioritise nurse development and wellbeing. Our nurse-to-patient ratio is 1:4 giving you the required time to care for your patients holistically. Our nurses work a range of shifts including earlies, lates, and long days between Monday to Saturday (No Sundays) allowing for a flexible working pattern. We focus solely on caring for the individual needs of our patients and take pride in being an equal opportunities employer to achieve this. We are proud to be the leading independent renal service provider in the UK. We operate in 24 countries globally, with opportunities for our team to move between clinics and even countries. Come join us. You may have experience in the following: Clinical Services Manager, Healthcare Facility Manager, Renal Clinic Manager, Healthcare Operations Manager, Clinical Operations Manager, Dialysis Clinic Manager, Renal Services Manager, etc. REF-
Apr 19, 2024
Full time
Salary: £43,539 - £48,880 plus performance bonus Hours: 37.5 hours per week Contract: Permanent Location: Burnley Are You a Visionary Leader in Healthcare? Ready to Oversee and Elevate a Clinic's Operational and Clinical Success? Diaverum invites experienced and motivated healthcare professionals to apply for the role of Burnley Clinic Manager. In this senior position, you'll have full responsibility for the Burnley clinic, ensuring medical excellence and meeting financial performance objectives. Your Responsibilities: Full operational and clinical management of the clinic(s), maintaining high care and quality outcomes. Ensuring compliance with all policies, procedures, guidelines, and regulations, and preparing the clinic for audits. Instigating continuous improvement activities at clinic and management levels. Effective financial management, including budget planning and cost control. Supervising, training, and supporting staff, fostering a culture of continuous professional development. Developing and maintaining excellent relationships with referring Client Organisation/s and ensuring effective communication with all stakeholders. Requirements: Level 1 Nurse Registered with the NMC. Experience working in a clinical setting at a senior level, any healthcare sector but ideally seeking acute care experience. Proven experience in managing and leading a team of specialist nurses and practitioners. Strong understanding of the Health and Social Care Act 2008 and its implications for Independent Healthcare providers. Excellent communication skills and good knowledge of MS Office. What We Offer: A leadership role in a leading renal care provider. A competitive salary up to £48,880 pa and comprehensive benefits package, performance bonus 35 Days Holiday (inclusive of 8 days bank holiday) increasing with service. A focus on internal development and career progression, including opportunities to undertake relevant study. A supportive and dynamic work environment with a strong focus on team collaboration, including health and wellbeing activities. Enjoy holidays on Christmas and New Year's Day. Free Uniform ( 3), Tea & Coffee, Flu Vaccine, and Christmas Meal. Life Assurance, Peppy, We Care, Company Pension. Referral scheme paying up to £1,000. Why Choose Diaverum? Join us to lead a clinic where your expertise and passion for healthcare can truly make a difference. At Diaverum, we're committed to delivering medical excellence and nurturing careers. You'll be part of a team that values competence, passion, and inspiration, working together to provide the best renal care. Important Note: All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process, ensuring the highest standards of safety and compliance. TAKE THE LEAD IN RENAL CARE! Apply today to become the Clinic Manager at Diaverum and embark on a rewarding career path where your leadership skills and dedication to healthcare excellence are valued and celebrated. Diaverum - Where Leadership and Passion Meet Excellence in Renal Care. Who We Are Diaverum's mission is to improve the quality of life for renal patients, and we achieve this through our values of being competent, passionate and inspiring. Being one of the world's leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities. Diaverum offer a fantastic training platform to enable nurses to deliver excellent quality care and develop their career within the renal speciality. Nurses new to Diaverum will undergo a comprehensive induction period where they will be trained to deliver the care required with in the clinic. You will be supported by a senior team structure to prioritise nurse development and wellbeing. Our nurse-to-patient ratio is 1:4 giving you the required time to care for your patients holistically. Our nurses work a range of shifts including earlies, lates, and long days between Monday to Saturday (No Sundays) allowing for a flexible working pattern. We focus solely on caring for the individual needs of our patients and take pride in being an equal opportunities employer to achieve this. We are proud to be the leading independent renal service provider in the UK. We operate in 24 countries globally, with opportunities for our team to move between clinics and even countries. Come join us. You may have experience in the following: Clinical Services Manager, Healthcare Facility Manager, Renal Clinic Manager, Healthcare Operations Manager, Clinical Operations Manager, Dialysis Clinic Manager, Renal Services Manager, etc. REF-