Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We are now seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our temporary homeless properties working in partnership with Gloucester City Council housing options team to deliver positive outcomes for our customers through a professional and supportive service. You'll be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live. You'll conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition. Approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, you'll provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing. We'd like you to Have demonstrable experience of working with homeless and/or vulnerable people. Understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk. Have a good understanding of the problems associated with homelessness and the services and benefits available. Be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies. Be able to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Have experience of dealing effectively and pro-actively with clients, in difficult situations where it is not always possible to meet customers' needs/wishes. Be IT literate, to include the use of PCs, mobile phones, digital cameras, and PDA's, to gather, store and process information. Have current knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action. Have good understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations. Have good understanding of housing and property management, especially relating to license agreements and the legal remedies. Be a car user as travel is required between different sites Closing Date: 3rd May 2023. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we'd be delighted to hear from you!
Apr 20, 2024
Full time
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We are now seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our temporary homeless properties working in partnership with Gloucester City Council housing options team to deliver positive outcomes for our customers through a professional and supportive service. You'll be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live. You'll conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition. Approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, you'll provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing. We'd like you to Have demonstrable experience of working with homeless and/or vulnerable people. Understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk. Have a good understanding of the problems associated with homelessness and the services and benefits available. Be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies. Be able to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Have experience of dealing effectively and pro-actively with clients, in difficult situations where it is not always possible to meet customers' needs/wishes. Be IT literate, to include the use of PCs, mobile phones, digital cameras, and PDA's, to gather, store and process information. Have current knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action. Have good understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations. Have good understanding of housing and property management, especially relating to license agreements and the legal remedies. Be a car user as travel is required between different sites Closing Date: 3rd May 2023. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we'd be delighted to hear from you!
Job Title: Deputy Manager Contract Type : Permanent Salary : £31,404.40 per annum Working Hours : 37.5 hours per week. Working Pattern : Monday-Friday with occasional evening & weekend work Location : Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Deputy Manager In the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well thought of within the borough. About you We are looking for someone with: Good level of IT skills and literacy Knowledge of the Housing Sector Experience of designing and producing performance indicators that measure business activities for senior executives. Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group. Sound knowledge and understanding of issues affecting individuals relevant to the customer group. Why Riverside? (One Housing is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Apr 20, 2024
Full time
Job Title: Deputy Manager Contract Type : Permanent Salary : £31,404.40 per annum Working Hours : 37.5 hours per week. Working Pattern : Monday-Friday with occasional evening & weekend work Location : Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Deputy Manager In the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well thought of within the borough. About you We are looking for someone with: Good level of IT skills and literacy Knowledge of the Housing Sector Experience of designing and producing performance indicators that measure business activities for senior executives. Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group. Sound knowledge and understanding of issues affecting individuals relevant to the customer group. Why Riverside? (One Housing is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Would you like to put your considerable people skills and advanced housing knowledge to the very best use? Here at Paradigm, we focus on the needs of our customers, deploying the best service utilising the skills, experience and understanding from our people. Our Housing Officers have become Customer and Neighbourhood Officers and we would love to have you as part of our dedicated and highly motiv click apply for full job details
Apr 20, 2024
Full time
Would you like to put your considerable people skills and advanced housing knowledge to the very best use? Here at Paradigm, we focus on the needs of our customers, deploying the best service utilising the skills, experience and understanding from our people. Our Housing Officers have become Customer and Neighbourhood Officers and we would love to have you as part of our dedicated and highly motiv click apply for full job details
Neighbourhood Officer Salary £28,606 - £33,683 Location Coventry/ Hybrid Basis: Full Time Work Pattern: Monday to Friday, 37 hours per week Type: Permanent Our clients Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. In housing you can make a real difference, the role of Neighbourhood Officer will involve: Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Carrying our regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for all properties within the allocated patch Reviewing service charges and depreciation As Neighbourhood Officer, they need you to have: Ability to carry out interviews to discuss sensitive customer issues Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict Highly self-motivated, able to act with integrity and show drive and enthusiasm Current clean driving licence and access to a car Our client would be really excited if you have: Experience working with a Social Housing Provider or similar customer facing role Ability to be innovative and look for ways to improve customer experience Our client's people are everything and they offer: Opportunities for salary progression IT equipment to allow some optional home working 'Live work better' scheme which actively encourages work-life balance Annual leave starts at 25 days per year, increasing with length of service Enhanced family leave Company Pension - Citizen match up to 10% Cycle to work Annual leave purchase Citysave financial support - savings and loans MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out If part of the pension scheme you are entitled to Life cover (three times your annual salary) Organisational Sick Pay (benefit increases with length of service) EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Recognition through our Employee Excellence Awards Representation opportunities on our Staff Consultative Forum Access to the Wellbeing platform Occupational Health We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave Our client adopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse or neglect. As part of their recruitment process, they carry out robust safeguarding checks. Further information on their selection process and Equality and Diversity commitment can be found on their website This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: Sunday 21st April 2024 Interview date: Wednesday 24th April and Thursday 25th April 2024 Please note our client will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Apr 19, 2024
Full time
Neighbourhood Officer Salary £28,606 - £33,683 Location Coventry/ Hybrid Basis: Full Time Work Pattern: Monday to Friday, 37 hours per week Type: Permanent Our clients Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. In housing you can make a real difference, the role of Neighbourhood Officer will involve: Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Carrying our regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for all properties within the allocated patch Reviewing service charges and depreciation As Neighbourhood Officer, they need you to have: Ability to carry out interviews to discuss sensitive customer issues Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict Highly self-motivated, able to act with integrity and show drive and enthusiasm Current clean driving licence and access to a car Our client would be really excited if you have: Experience working with a Social Housing Provider or similar customer facing role Ability to be innovative and look for ways to improve customer experience Our client's people are everything and they offer: Opportunities for salary progression IT equipment to allow some optional home working 'Live work better' scheme which actively encourages work-life balance Annual leave starts at 25 days per year, increasing with length of service Enhanced family leave Company Pension - Citizen match up to 10% Cycle to work Annual leave purchase Citysave financial support - savings and loans MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out If part of the pension scheme you are entitled to Life cover (three times your annual salary) Organisational Sick Pay (benefit increases with length of service) EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Recognition through our Employee Excellence Awards Representation opportunities on our Staff Consultative Forum Access to the Wellbeing platform Occupational Health We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave Our client adopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse or neglect. As part of their recruitment process, they carry out robust safeguarding checks. Further information on their selection process and Equality and Diversity commitment can be found on their website This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: Sunday 21st April 2024 Interview date: Wednesday 24th April and Thursday 25th April 2024 Please note our client will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
Job Title : Affordability Assessment Officer Contract Type : Fixed-Term (12 months) Salary : £35.030 per annum. Working hours : 35 hours per week. Working Pattern : Monday to Friday. Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as affordability Assessment Officer In this role you will help new customers to set up and maintain tenancies and prevent rent arrears in early stages and to identify any opportunities for maximizing personal income through Welfare Benefits prior to the start of a new tenancy. You will form positive relationships with our Lettings Teams. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have a good understanding of the Welfare Benefit system and an understanding of the barriers faced by vulnerable groups and individuals with complex needs, ideally you should have an understanding of the barriers faced by vulnerable customer groups and individuals with complex needs. Why Riverside? (One Housing is a part of Riverside)At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. If required. Applications may close before the deadline, so please apply early to avoid disappointment.
Apr 19, 2024
Full time
Job Title : Affordability Assessment Officer Contract Type : Fixed-Term (12 months) Salary : £35.030 per annum. Working hours : 35 hours per week. Working Pattern : Monday to Friday. Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as affordability Assessment Officer In this role you will help new customers to set up and maintain tenancies and prevent rent arrears in early stages and to identify any opportunities for maximizing personal income through Welfare Benefits prior to the start of a new tenancy. You will form positive relationships with our Lettings Teams. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have a good understanding of the Welfare Benefit system and an understanding of the barriers faced by vulnerable groups and individuals with complex needs, ideally you should have an understanding of the barriers faced by vulnerable customer groups and individuals with complex needs. Why Riverside? (One Housing is a part of Riverside)At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. If required. Applications may close before the deadline, so please apply early to avoid disappointment.
Liverpool is a world class city with a wealth of heritage and cultural assets, and residents who care passionately about their city. Following renewed investment in the Planning service a number of significant opportunities have arisen to join the city's planning service and make an invaluable contribution to the city's future development, growth and regeneration and the securing of positive outcomes for the city's neighbourhoods and residents. As a planning Officer you will be required to carry out a full range of development management functions including the assessing of all types and scale of applications. Conserve the City's heritage whilst enabling appropriate development across the City to provide a modern, customer focussed and business friendly service.
Apr 19, 2024
Contractor
Liverpool is a world class city with a wealth of heritage and cultural assets, and residents who care passionately about their city. Following renewed investment in the Planning service a number of significant opportunities have arisen to join the city's planning service and make an invaluable contribution to the city's future development, growth and regeneration and the securing of positive outcomes for the city's neighbourhoods and residents. As a planning Officer you will be required to carry out a full range of development management functions including the assessing of all types and scale of applications. Conserve the City's heritage whilst enabling appropriate development across the City to provide a modern, customer focussed and business friendly service.
Are you professional, great with customers and enjoy working out in the field? Have you got previous experience in social housing/tenancy management? If so, this role could be for you! Please note this contact is approved until 10th May - there could be extension however not guaranteed. We are looking for a Tenancy Management Officer to work for a council in the Hertfordshire region. Your job will include a multitude of different tasks but essentially you'll be out on the roads, visiting properties and providing first class customer care in line with the standards expected! Location: Hemel Hempstead Working days: Monday to Friday Shift time: 09:00am to 17:30pm (1 hour unpaid lunch break) - early finish on Friday. Pay rate: 15.92 per hour, paid weekly This role is temporary, expected to last until 10/05/2024 however could be longer if work continues and you are successful in the role! Please note due to being mainly field based you MUST have a full UK driving licence with access to your own vehicle. Applicants without this will be automatically not considered. Duties include: - Supporting the service management team whilst adhering to the Council's and Housing Service Standards, targets and procedures - Regularly visit tenant properties in the defined area to make sure they are adhering to the terms of their tenancy agreements and intervening where necessary - Deal with queries and complaints quickly and efficiently - Establish good relationships with tenants and residents as well as other Council officers in other departments you'll need to liaise with - Deal with neighbourhood disputes as and when necessary, being able to provide outstanding mediation and resolution - Represent the Council at meetings and court hearings - Build good relationships with external agencies, i.e. police, fire & rescue, probation etc. - Undertake investigations where required and make recommendations to the Housing Panel - Ensure all records and files are to Council standards and compliant at all times - Be an active part of development and implementation of strategies, policies and procedures Skills required: - Good standard of general education including evidence of continuous professional development - Good knowledge of social housing/tenancy management/housing related support - Proven record of providing first class customer care in a customer facing role (2 YEARS+) - Genuine desire to be the best at what you do and committed to achieving targets - Able to work calmly, efficiently and systematically when faced with challenges - Excellent communication skills, both verbal and written - Problem solver, analytical and resolution focused - Ability to deal with unforeseen difficult circumstances - Able to work flexibly and not resistant to change - High level of IT skills including Microsoft Office To reiterate - you require a full UK driving licence and access to your own vehicle. If successful at screening you will be required to have an interview with the hiring manager. Please also note any successful hire is subject to a cleared DBS which we will undertake for you. If interested please apply now and we'll be in touch! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 19, 2024
Seasonal
Are you professional, great with customers and enjoy working out in the field? Have you got previous experience in social housing/tenancy management? If so, this role could be for you! Please note this contact is approved until 10th May - there could be extension however not guaranteed. We are looking for a Tenancy Management Officer to work for a council in the Hertfordshire region. Your job will include a multitude of different tasks but essentially you'll be out on the roads, visiting properties and providing first class customer care in line with the standards expected! Location: Hemel Hempstead Working days: Monday to Friday Shift time: 09:00am to 17:30pm (1 hour unpaid lunch break) - early finish on Friday. Pay rate: 15.92 per hour, paid weekly This role is temporary, expected to last until 10/05/2024 however could be longer if work continues and you are successful in the role! Please note due to being mainly field based you MUST have a full UK driving licence with access to your own vehicle. Applicants without this will be automatically not considered. Duties include: - Supporting the service management team whilst adhering to the Council's and Housing Service Standards, targets and procedures - Regularly visit tenant properties in the defined area to make sure they are adhering to the terms of their tenancy agreements and intervening where necessary - Deal with queries and complaints quickly and efficiently - Establish good relationships with tenants and residents as well as other Council officers in other departments you'll need to liaise with - Deal with neighbourhood disputes as and when necessary, being able to provide outstanding mediation and resolution - Represent the Council at meetings and court hearings - Build good relationships with external agencies, i.e. police, fire & rescue, probation etc. - Undertake investigations where required and make recommendations to the Housing Panel - Ensure all records and files are to Council standards and compliant at all times - Be an active part of development and implementation of strategies, policies and procedures Skills required: - Good standard of general education including evidence of continuous professional development - Good knowledge of social housing/tenancy management/housing related support - Proven record of providing first class customer care in a customer facing role (2 YEARS+) - Genuine desire to be the best at what you do and committed to achieving targets - Able to work calmly, efficiently and systematically when faced with challenges - Excellent communication skills, both verbal and written - Problem solver, analytical and resolution focused - Ability to deal with unforeseen difficult circumstances - Able to work flexibly and not resistant to change - High level of IT skills including Microsoft Office To reiterate - you require a full UK driving licence and access to your own vehicle. If successful at screening you will be required to have an interview with the hiring manager. Please also note any successful hire is subject to a cleared DBS which we will undertake for you. If interested please apply now and we'll be in touch! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Temporary Complaint Officer Complaint Officer - Temporary Role Responsibilities: Deliver efficient resolutions and next steps for customers, demonstrating sophisticated influencing and negotiation skills. Be responsive to changing customer needs, showing empathy during challenging conversations. Handle situations involving hate crime, domestic abuse, trauma, complex financial issues, and other complex experiences. Commit to developing expertise in critical specialist areas. Be prepared to take on new areas as customer demand and business needs evolve. Effectively communicate the business' approach to both internal stakeholders and customers. Build customer confidence in digital channels. Personally embrace new digital tools to deliver excellent customer service. Utilise data and behavioural insights to propose service innovations. Actively contribute to driving positive change. Take personal pride in the neighbourhoods and engage in complex multi-stakeholder communications. Skills needed: MUST HAVE Stage 2 Customer Service experience and experience working in housing. Demonstrated experience in providing excellent customer service. Proficiently handled cases involving individuals with diverse specialist and complex needs. Committed to innovation, quality, customer service, and cost-effectiveness. Possesses strong communication skills, positively influencing and negotiating outcomes. Skilled in adopting new digital solutions and driving organisational change. Successfully worked in partnerships to meet customer needs, navigating complex multi-agency relationships. Thinks beyond processes to find creative solutions for customers. Scope: Budgets - making good use of available budgets. Area of impact - the direct customer experience including the handling of complex cases and managing stakeholder relationships Nature of impact - responsible for delivering services that meet high standards for customer experience. Business wide impact in communicating clear narrative regarding the business' approach. Decision-making authority - day-to-day operational decisions and decisions relating to customers that demonstrate commitment to a personal approach. Planning - the ability to balance work coming in over a given day or week, and to contribute to medium-term planning spanning one to three months. #
Apr 19, 2024
Seasonal
Temporary Complaint Officer Complaint Officer - Temporary Role Responsibilities: Deliver efficient resolutions and next steps for customers, demonstrating sophisticated influencing and negotiation skills. Be responsive to changing customer needs, showing empathy during challenging conversations. Handle situations involving hate crime, domestic abuse, trauma, complex financial issues, and other complex experiences. Commit to developing expertise in critical specialist areas. Be prepared to take on new areas as customer demand and business needs evolve. Effectively communicate the business' approach to both internal stakeholders and customers. Build customer confidence in digital channels. Personally embrace new digital tools to deliver excellent customer service. Utilise data and behavioural insights to propose service innovations. Actively contribute to driving positive change. Take personal pride in the neighbourhoods and engage in complex multi-stakeholder communications. Skills needed: MUST HAVE Stage 2 Customer Service experience and experience working in housing. Demonstrated experience in providing excellent customer service. Proficiently handled cases involving individuals with diverse specialist and complex needs. Committed to innovation, quality, customer service, and cost-effectiveness. Possesses strong communication skills, positively influencing and negotiating outcomes. Skilled in adopting new digital solutions and driving organisational change. Successfully worked in partnerships to meet customer needs, navigating complex multi-agency relationships. Thinks beyond processes to find creative solutions for customers. Scope: Budgets - making good use of available budgets. Area of impact - the direct customer experience including the handling of complex cases and managing stakeholder relationships Nature of impact - responsible for delivering services that meet high standards for customer experience. Business wide impact in communicating clear narrative regarding the business' approach. Decision-making authority - day-to-day operational decisions and decisions relating to customers that demonstrate commitment to a personal approach. Planning - the ability to balance work coming in over a given day or week, and to contribute to medium-term planning spanning one to three months. #
Role: Neighbourhood Officer Based: Brixton Rate: £20 - £24 ph depending on pay status Start Date: ASAP Duration: Temp 3 months Hours: 35 hours Monday to Friday 9am 5pm Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team. Synopsis of duties: Act will as an ambassador providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times. Ensuring that tenants needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, Provide a consistently outstanding service that demonstrates corporate values ensuring properties are well presented and maintained. To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer s area of responsibility. Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken. Ensure all the KPI and LPI targets and objectives are met. Organise and participate in Neighbourhood surgeries. To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life. Proactively make connections between customers and these organisations and you ll use your coaching skills to help customers make these connections for themselves. When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met. Advocate on behalf of older tenants with health and social services where necessary to ensure tenants receive an acceptable level of service and care appropriate to their needs To assist older tenants in getting their voices heard for statutory agencies. Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant s benefits to which they are entitled or any other housing related issue. Identifying and dealing with abandoned properties and tenancy fraud Minimise losses from empty properties by managing the voids process and actively working with colleagues to minimise void periods Monitor and manage arrears in allocated patch including preparing and presenting cases to courts with regards to Breaches of Tenancy and evictions Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan. Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met. Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including; Take of legal action when appropriate for any breaches of Tenancy Preparing and presenting cases at court representing H4W as an organisation Providing monthly progress reports, highlighting trends and exceptions Demonstrating compliance with procedures Safeguarding and Health and Safety Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts Comply with all aspects of the Association s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services. Essential Requirements Good standard of general education with a recognised qualification at HNC level or higher Strong experience of Social Housing Management Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures Ability to meet deadlines and plan and deliver a range of different activities Experience of meeting challenging targets DBS on the update service Full driving licence with own vehicle Supporting Futures Consulting acts as both an employer and an agency.
Apr 19, 2024
Full time
Role: Neighbourhood Officer Based: Brixton Rate: £20 - £24 ph depending on pay status Start Date: ASAP Duration: Temp 3 months Hours: 35 hours Monday to Friday 9am 5pm Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team. Synopsis of duties: Act will as an ambassador providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times. Ensuring that tenants needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, Provide a consistently outstanding service that demonstrates corporate values ensuring properties are well presented and maintained. To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer s area of responsibility. Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken. Ensure all the KPI and LPI targets and objectives are met. Organise and participate in Neighbourhood surgeries. To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life. Proactively make connections between customers and these organisations and you ll use your coaching skills to help customers make these connections for themselves. When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met. Advocate on behalf of older tenants with health and social services where necessary to ensure tenants receive an acceptable level of service and care appropriate to their needs To assist older tenants in getting their voices heard for statutory agencies. Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant s benefits to which they are entitled or any other housing related issue. Identifying and dealing with abandoned properties and tenancy fraud Minimise losses from empty properties by managing the voids process and actively working with colleagues to minimise void periods Monitor and manage arrears in allocated patch including preparing and presenting cases to courts with regards to Breaches of Tenancy and evictions Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan. Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met. Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including; Take of legal action when appropriate for any breaches of Tenancy Preparing and presenting cases at court representing H4W as an organisation Providing monthly progress reports, highlighting trends and exceptions Demonstrating compliance with procedures Safeguarding and Health and Safety Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts Comply with all aspects of the Association s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services. Essential Requirements Good standard of general education with a recognised qualification at HNC level or higher Strong experience of Social Housing Management Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures Ability to meet deadlines and plan and deliver a range of different activities Experience of meeting challenging targets DBS on the update service Full driving licence with own vehicle Supporting Futures Consulting acts as both an employer and an agency.
Our Client Lambeth Council is looking for a Neighbourhood Housing Officer to join their team. The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Competitive Referral scheme Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. To be considered for this role, please apply with your CV to on the social care team. Remedy Social Care is a REC Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit
Apr 19, 2024
Contractor
Our Client Lambeth Council is looking for a Neighbourhood Housing Officer to join their team. The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Competitive Referral scheme Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. To be considered for this role, please apply with your CV to on the social care team. Remedy Social Care is a REC Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit
Systems and Data Officer SO1: Starting salary £37,575 pa rising in annual increments to £38,769 pa 1 x Permanent contract About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: An exciting opportunity to join an established Service Team (PMO) within Capital Delivery Team - Programme Information & Contracts. About the Role: The requirements of the role are to support and delivery all financial governance, reconciliation of the division income and expenditure and to provide admin support to the Service. To be considered for interview, your CV and supporting statement will clearly evidence: If you have good financial skills, IT skills and ability to be a good administrator then we would like to hear from you. You will join a small, dynamic team who work collaboratively together to ensure the work is delivered. Knowledge and understanding of reconciliation and financial practices, procedures Proficient in the use of the Microsoft Office suite; Word, Excel and Outlook and experience of using Oracle system or other accounting software. Ability to analyse and present all data, financial, statistical, and other information in a clear and concise manner. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job description & person specification Contact Information: Elfrida Recruitment Timelines: Advert close date: 11:59pm on Sunday 5th May 2024. Shortlisting: Wednesday 8th May 2024. Interviews: Wednesday 22nd and Thursday 23rd May 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. Membership in the Local Government Pension Scheme. Hybrid Working. Employee Assistance Programme. Occupational Sick Pay based on length of service. Discounts at local restaurants. Discount at our Active Lambeth Gyms. Learning and Development opportunities, including Apprenticeships. Cycle to Work Scheme. Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 19, 2024
Full time
Systems and Data Officer SO1: Starting salary £37,575 pa rising in annual increments to £38,769 pa 1 x Permanent contract About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: An exciting opportunity to join an established Service Team (PMO) within Capital Delivery Team - Programme Information & Contracts. About the Role: The requirements of the role are to support and delivery all financial governance, reconciliation of the division income and expenditure and to provide admin support to the Service. To be considered for interview, your CV and supporting statement will clearly evidence: If you have good financial skills, IT skills and ability to be a good administrator then we would like to hear from you. You will join a small, dynamic team who work collaboratively together to ensure the work is delivered. Knowledge and understanding of reconciliation and financial practices, procedures Proficient in the use of the Microsoft Office suite; Word, Excel and Outlook and experience of using Oracle system or other accounting software. Ability to analyse and present all data, financial, statistical, and other information in a clear and concise manner. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job description & person specification Contact Information: Elfrida Recruitment Timelines: Advert close date: 11:59pm on Sunday 5th May 2024. Shortlisting: Wednesday 8th May 2024. Interviews: Wednesday 22nd and Thursday 23rd May 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. Membership in the Local Government Pension Scheme. Hybrid Working. Employee Assistance Programme. Occupational Sick Pay based on length of service. Discounts at local restaurants. Discount at our Active Lambeth Gyms. Learning and Development opportunities, including Apprenticeships. Cycle to Work Scheme. Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
Apr 18, 2024
Full time
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
Energy & Retrofit Partnership Officer Location : North of Tyne and homeworking Salary : £27,826 - £31,061 per annum, pro rata Contract : Fixed term and part time (3 days per week till March 2025) About the organisation Our client is a charity that works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step they'll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle, Northumberland, and North Tyneside this post will support the delivery of the North of Tyne Combined Authority's One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you The ideal candidate will have: Experience of community engagement and running community events/activities Experienced in successful partnership working Highly developed communication skills Excellent team player Strong motivation and a determination to provide excellent service to customers Commitment to equality and diversity It's a unique and challenging role that gives you the chance to make a difference to people's lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 24th April 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Make yourself at home: Our client wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the charity a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults. No agencies please.
Apr 18, 2024
Contractor
Energy & Retrofit Partnership Officer Location : North of Tyne and homeworking Salary : £27,826 - £31,061 per annum, pro rata Contract : Fixed term and part time (3 days per week till March 2025) About the organisation Our client is a charity that works across the UK helping communities find practical solutions to the challenges they face. They provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step they'll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle, Northumberland, and North Tyneside this post will support the delivery of the North of Tyne Combined Authority's One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you The ideal candidate will have: Experience of community engagement and running community events/activities Experienced in successful partnership working Highly developed communication skills Excellent team player Strong motivation and a determination to provide excellent service to customers Commitment to equality and diversity It's a unique and challenging role that gives you the chance to make a difference to people's lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 24th April 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Make yourself at home: Our client wants you to be yourself and they value everything that makes you unique. They recognise and celebrate your difference and together you will make the charity a special and great place to work. As a Disability Confident employer they offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. The charity ensures that they provide a safe environment for adults, children and young people to take part in any activity or service that they organise. They are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people they appoint are suitable to work with children, young people and adults. No agencies please.
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
Apr 18, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
Housing Officer Chesterfield, Derbyshire Full time, 37.5 Hours per week Permanent Position 28,749.02 - 32,710.23 per annum Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Derbyshire based clients on a permanent basis Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 18, 2024
Full time
Housing Officer Chesterfield, Derbyshire Full time, 37.5 Hours per week Permanent Position 28,749.02 - 32,710.23 per annum Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Derbyshire based clients on a permanent basis Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Ensuring neighbourhoods are safe and clean Delivering an effective end to end investigation and resolution service for customers experiencing anti-social behaviour in their homes Ensuring all activities are within budgetary constraints, including estate services expenditure Experience in managing mutual exchanges, permission requests, Anti-Social behaviour, Succession Requests and Estate Inspections The successful candidate will have: Experience working within Housing (Desirable) Full UK Drivers license and own vehicle If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We're looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You'll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we're looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive 'can-do' approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person.
Apr 17, 2024
Full time
Neighbourhood Officers up to £32,000 pro rata'd Stoke, Stoke-on-Trent Permanent, Full Time We're looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You'll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you. Job requirements Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live. Provide effective and timely housing, income and neighbourhood management service across our homes. Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service. Work effectively and positively with the Customer Hub to maximise customer satisfaction. Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate. Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy. What we're looking for: Someone educated to degree level or equivalent and CIH Level 3 minimum. Excellent communication skills. Positive 'can-do' approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Idea generation and implementation. Have an understanding of the principles of Value for Money. Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person.
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Housing Officer Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency? A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team. Position: Housing Officer Specialised Supported Housing Location: Tankersley, Barnsley (with travel from Durham to Worcester) Salary Range: Circa £28,000.00 Working Hours: 37.5 hours per week, Monday to Friday About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction. Key Responsibilities: Delivering housing management services, particularly for vulnerable tenants Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities Ensuring delivery of excellent customer service tailored to individual tenant needs Collaborating with colleagues and partners to achieve shared objectives effectively About you: To be successful in the role of Housing Officer you will need the following skills and experience: At least 3 years experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard Knowledge of regulatory standards relevant to the role Experience of delivering excellent customer services that meet individual needs. Strong IT skills, including proficiency in Microsoft Office Excellent communication skills, both verbal and written Ability to work independently and collaboratively to achieve objectives. Problem-solving skills with a focus on customer service and satisfaction. The ability to drive and have a reliable vehicle available to use for work purposes with business insurance. CIH, IRPM, or equivalent qualification or degree (desirable). If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team! You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Project Manager We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join an organisation making a real difference in people s lives. Position: Neighbourhood Network Scheme Project Manager Location: Birmingham Hours: Full-time, 37 hours per week Salary: £30,495.40 per annum + benefits Benefits: Pension and healthcare scheme benefits. Closing Date: Wednesday 24th April 2024 - please note - the organisation will be interviewing candidates as they apply, so early applications are recommended. About the Role Are you a dynamic, highly motivated, and proactive individual looking for your next challenge? We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team. The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs. Key responsibilities of the Neighbourhood Network Scheme Project Manager will include: To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.) To be responsible for the day-to-day management of the NNS workers To manage expenditure within allocated budgets To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes. Produce quarterly monitoring reports for commissioning officers Create and implement an effective marketing plan to promote the project. To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met. To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations. To represent Age UK Birmingham at strategic partnership meetings. To attend and participate actively in all Operations and Management Team Meetings as and when required. To ensure risk assessments are carried out for all activities and health and safety procedures are followed. To ensure the safeguarding process and reporting mechanisms are followed About You To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include: Experience of people management Experience in project management Experience working in partnership with Adult and Social care teams Experience of working within deprived communities, voluntary sector or charities Experience with community engagement methods An understanding of issues affecting older people and the Adult and Social Care Agenda Understanding and commitment to the principles of good practice in relation to equality and diversity. Experience in using social media and online platforms to promote activities Well organised with the ability to plan and prioritise and multi-task Highly motivated and proactive Strong people management skills, including performance management and professional development IT skills e.g. Microsoft Office, databases etc. Ability to work to targets and outputs to achieve funding contract requirements. Ability to communicate effectively, both in writing and verbally, with people at all levels Degree qualification or equivalent Evidence of training appropriate to the post About the Organisation The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms. The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff. You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Project Manager We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join an organisation making a real difference in people s lives. Position: Neighbourhood Network Scheme Project Manager Location: Birmingham Hours: Full-time, 37 hours per week Salary: £30,495.40 per annum + benefits Benefits: Pension and healthcare scheme benefits. Closing Date: Wednesday 24th April 2024 - please note - the organisation will be interviewing candidates as they apply, so early applications are recommended. About the Role Are you a dynamic, highly motivated, and proactive individual looking for your next challenge? We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team. The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs. Key responsibilities of the Neighbourhood Network Scheme Project Manager will include: To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.) To be responsible for the day-to-day management of the NNS workers To manage expenditure within allocated budgets To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes. Produce quarterly monitoring reports for commissioning officers Create and implement an effective marketing plan to promote the project. To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met. To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations. To represent Age UK Birmingham at strategic partnership meetings. To attend and participate actively in all Operations and Management Team Meetings as and when required. To ensure risk assessments are carried out for all activities and health and safety procedures are followed. To ensure the safeguarding process and reporting mechanisms are followed About You To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include: Experience of people management Experience in project management Experience working in partnership with Adult and Social care teams Experience of working within deprived communities, voluntary sector or charities Experience with community engagement methods An understanding of issues affecting older people and the Adult and Social Care Agenda Understanding and commitment to the principles of good practice in relation to equality and diversity. Experience in using social media and online platforms to promote activities Well organised with the ability to plan and prioritise and multi-task Highly motivated and proactive Strong people management skills, including performance management and professional development IT skills e.g. Microsoft Office, databases etc. Ability to work to targets and outputs to achieve funding contract requirements. Ability to communicate effectively, both in writing and verbally, with people at all levels Degree qualification or equivalent Evidence of training appropriate to the post About the Organisation The employer is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms. The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff. You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apr 15, 2024
Full time
Job Title : Early Intervention Officer Contract Type : Fixed term up to 31st May 2025 Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Job Title: Specialist Deputy Team Manager Contract Type: Permanent Salary: £34,000 per annum Working Hours: full time 37.5 hours per week Working Pattern: Monday to Friday Location: Arlington, Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Specialist Deputy Team Manager Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focussing on achieving real results. As Deputy Manager, you will manage a team of Support Officers and other support staff and deputise for the Team Manager during periods of absence. You will provide high standards of support to our customers which includes overseeing and developing effective working relationships with partners and commissioners ensuring compliance with any contractual obligations. About you We are looking for someone with: Experience of staff management including conflict resolution, motivating staff and how to encourage good performance Experience of working with different client groups and knowledge of the challenges and opportunities Understanding of safeguarding procedures for adults and children Ability to work within an assessment and support planning process relevant to the customer group Knowledge of resettlement and housing issues for people with support needs including welfare benefits Knowledge of health and safety issues in relation to the customer group Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefit Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Apr 15, 2024
Full time
Job Title: Specialist Deputy Team Manager Contract Type: Permanent Salary: £34,000 per annum Working Hours: full time 37.5 hours per week Working Pattern: Monday to Friday Location: Arlington, Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Specialist Deputy Team Manager Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focussing on achieving real results. As Deputy Manager, you will manage a team of Support Officers and other support staff and deputise for the Team Manager during periods of absence. You will provide high standards of support to our customers which includes overseeing and developing effective working relationships with partners and commissioners ensuring compliance with any contractual obligations. About you We are looking for someone with: Experience of staff management including conflict resolution, motivating staff and how to encourage good performance Experience of working with different client groups and knowledge of the challenges and opportunities Understanding of safeguarding procedures for adults and children Ability to work within an assessment and support planning process relevant to the customer group Knowledge of resettlement and housing issues for people with support needs including welfare benefits Knowledge of health and safety issues in relation to the customer group Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefit Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.