The Medical Protection Society Limited
Leeds, Yorkshire
Job Introduction We are looking for an experienced Digital Marketing Lead to come and define strategies and execute innovative digital marketing campaigns to drive growth and build brand awareness. If you are someone who enjoys the challenge or strategic problem solving to find efficient and effective solutions for digital marketing delivery, then this could be the role for you. This role will involve taking lead in the delivery of full mix digital marketing campaigns, contributing to projects as well as developing relevant in-house capability and influencing the overarching digital strategy. Please ensure relevant experience is demonstrated your CV relevant to the criteria outlined as we cannot make assumptions when shortlisting applicants. We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically 2 days per week on-site. Role Responsibility Design and develop digital aspects of integrated marketing campaigns to support delivery of segment and country specific marketing acquisition, engagement and retention targets. Optimise MPS's websites to improve engagement and conversion. Build email marketing campaigns including automation and analyse the results, including compiling analytics and insights for stakeholders. Champion best practice for SEO and SEM. Analyse traffic sources through tracking and analytics to keep improving digital marketing effectiveness. Recommend strategies to drive online traffic and create goals and benchmarks to meet to support of MPS's vision as most trusted and valued. Monitor and build knowledge of web-based trends, ensuring MPS is adopting new digital marketing techniques and technologies to remain current and to drive awareness. Evaluate and implement new methods of engaging with members through e-communications based on channel choice and member insight. Work closely with the Social Media Executive to ensure all communication and engagement opportunities are maximised across channels to achieve campaign income and volume targets. Provide digital expertise and implement tracking solutions for MPS's strategic member facing digital marketing projects. The Ideal Candidate Experience in full mix Digital Marketing role Knowledge of analytics tools and quantitative experience - using data to develop and measure marketing campaigns Knowledge of, passion and aptitude for digital marketing Knowledge of on-site / on-page SEO Knowledge of email marketing and automation best practice Experience in optimising landing pages and user funnel Experience in Ecommerce, PPC and SEO Experience of working with a CMS and basic HTML Package Description Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company Medical Protection Society (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. We are a not-for-profit organisation, meaning our Members' premiums are either invested into bettering the organisation, its employees and our products, or kept safe should our Members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member's best interests are at the core. NEXT STEPS If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.
Apr 18, 2024
Full time
Job Introduction We are looking for an experienced Digital Marketing Lead to come and define strategies and execute innovative digital marketing campaigns to drive growth and build brand awareness. If you are someone who enjoys the challenge or strategic problem solving to find efficient and effective solutions for digital marketing delivery, then this could be the role for you. This role will involve taking lead in the delivery of full mix digital marketing campaigns, contributing to projects as well as developing relevant in-house capability and influencing the overarching digital strategy. Please ensure relevant experience is demonstrated your CV relevant to the criteria outlined as we cannot make assumptions when shortlisting applicants. We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically 2 days per week on-site. Role Responsibility Design and develop digital aspects of integrated marketing campaigns to support delivery of segment and country specific marketing acquisition, engagement and retention targets. Optimise MPS's websites to improve engagement and conversion. Build email marketing campaigns including automation and analyse the results, including compiling analytics and insights for stakeholders. Champion best practice for SEO and SEM. Analyse traffic sources through tracking and analytics to keep improving digital marketing effectiveness. Recommend strategies to drive online traffic and create goals and benchmarks to meet to support of MPS's vision as most trusted and valued. Monitor and build knowledge of web-based trends, ensuring MPS is adopting new digital marketing techniques and technologies to remain current and to drive awareness. Evaluate and implement new methods of engaging with members through e-communications based on channel choice and member insight. Work closely with the Social Media Executive to ensure all communication and engagement opportunities are maximised across channels to achieve campaign income and volume targets. Provide digital expertise and implement tracking solutions for MPS's strategic member facing digital marketing projects. The Ideal Candidate Experience in full mix Digital Marketing role Knowledge of analytics tools and quantitative experience - using data to develop and measure marketing campaigns Knowledge of, passion and aptitude for digital marketing Knowledge of on-site / on-page SEO Knowledge of email marketing and automation best practice Experience in optimising landing pages and user funnel Experience in Ecommerce, PPC and SEO Experience of working with a CMS and basic HTML Package Description Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company Medical Protection Society (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. We are a not-for-profit organisation, meaning our Members' premiums are either invested into bettering the organisation, its employees and our products, or kept safe should our Members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member's best interests are at the core. NEXT STEPS If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.
Renewi Services UK Ltd
Milton Keynes, Buckinghamshire
Senior Buyer - Capex & Lifecycle - Milton Keynes Salary: £52,000 - £56,000 per annum Monday to Friday 37.5 hours per week In this role, you are responsible for maximizing value through Procurement at Renewi UK Services by strategically managing the UK supplier spend and identify opportunities that drive sustainable improvement in cost, quality, service and innovation. The role is to support the 6 PFI contracts across the UK with the primary category responsibility being Capex & Life Cycle, however support may be required on other categories such as MRO, Business Services, Fleet, Energy, Facilities when required. As a minimum you will have established pertinent procurement and strategic sourcing experience including knowledge of professional purchasing policies and procedures. You must have a background in Engineering procurement and knowledge & experience on negotiating NEC contracts. Project Management experience is a plus. You will be a self-starter with a proven track record in Engineering and Strategic Procurement and Category Management, preferably in an engineering & industrial environment (CAPEX & Life Cycle Senior Buyer). With experience in building mutual relationships with key suppliers, this person will effectively establish relationships with business leaders, matching innovative solutions to meet their needs. Your experience will have been gained ideally in a fast paced, dynamic and very technical industry where the emphasis is on relationships, solution benefit, meeting challenging targets and delivering business needs. Your key responsibilities: • Working with Engineering and Operations to identify and schedule procurement activities • Implement and manage procurement tendering activities, preparing tender documentation and participate in supplier and contractor negotiations • Liaise with suppliers and manage relationships • Maintain procurement program and progress report for all live projects and all relevant aspects to provide regular updates • Drive and ensure suppliers are held accountable for meeting continuous improvement and productivity initiatives • Support to the other members of the Procurement team in the management of the business' Procurement functional processes and controls, as well as support to cross-business functional training & development initiatives. • Work with Legal to identify which forms of contract to use for specific packages • Ensure the Company is not exposed to unnecessary or excessive risks or claims as part of the procurement process Essential Criteria for the role: • Procurement experience in an engineering-focused business • Mobility & flexibility to travel across sites (UK) every week • Best-in Class NEC specific contract & NEC sourcing experience • Minimum 4-5 years' experience as a Procurement professional • Ability to develop and execute a comprehensive category strategy • Ability to work collaboratively and implement strategic sourcing opportunities • Knowledge of the strategic sourcing process and practical application to sourcing projects with a history of achieving YOY savings What do we offer you? • A competitive salary • Enhanced employer contribution pension plan. • 33 days annual leave entitlement including statutory holidays. • Access to our Sharesave scheme - your chance to own shares in the business you work so hard for. • Numerous opportunities for career development - we have a history of promoting from within. • Access to the Renewi wellbeing and reward platform from Day 1. • Varying job in an international, dynamic organisation in which you can continue to develop yourself and with freedom of strategic leadership. Will you become our new Capex & Lifecycle Senior Buyer? Want to know more? Please contact our Talent Acquisition team today! Perhaps this job is not for you, but you know someone who would be interested? Please feel free to share this vacancy. Who are we? At Renewi we exclusively focus on extracting value from waste. Our vision is to be the leading waste-to-product company in Europe's most advanced circular economies - contributing to a sustainable society for all key stakeholders: customers, suppliers, local communities, employees, regulators, Governments, investors and lenders. What do we mean by waste-to-product? At Renewi, we exclusively focus on extracting value from waste rather than on its disposal through mass burn incineration or landfill. Of the 14 million tonnes of waste we handle a year, 89% is either recycled or used for energy recovery.
Apr 18, 2024
Full time
Senior Buyer - Capex & Lifecycle - Milton Keynes Salary: £52,000 - £56,000 per annum Monday to Friday 37.5 hours per week In this role, you are responsible for maximizing value through Procurement at Renewi UK Services by strategically managing the UK supplier spend and identify opportunities that drive sustainable improvement in cost, quality, service and innovation. The role is to support the 6 PFI contracts across the UK with the primary category responsibility being Capex & Life Cycle, however support may be required on other categories such as MRO, Business Services, Fleet, Energy, Facilities when required. As a minimum you will have established pertinent procurement and strategic sourcing experience including knowledge of professional purchasing policies and procedures. You must have a background in Engineering procurement and knowledge & experience on negotiating NEC contracts. Project Management experience is a plus. You will be a self-starter with a proven track record in Engineering and Strategic Procurement and Category Management, preferably in an engineering & industrial environment (CAPEX & Life Cycle Senior Buyer). With experience in building mutual relationships with key suppliers, this person will effectively establish relationships with business leaders, matching innovative solutions to meet their needs. Your experience will have been gained ideally in a fast paced, dynamic and very technical industry where the emphasis is on relationships, solution benefit, meeting challenging targets and delivering business needs. Your key responsibilities: • Working with Engineering and Operations to identify and schedule procurement activities • Implement and manage procurement tendering activities, preparing tender documentation and participate in supplier and contractor negotiations • Liaise with suppliers and manage relationships • Maintain procurement program and progress report for all live projects and all relevant aspects to provide regular updates • Drive and ensure suppliers are held accountable for meeting continuous improvement and productivity initiatives • Support to the other members of the Procurement team in the management of the business' Procurement functional processes and controls, as well as support to cross-business functional training & development initiatives. • Work with Legal to identify which forms of contract to use for specific packages • Ensure the Company is not exposed to unnecessary or excessive risks or claims as part of the procurement process Essential Criteria for the role: • Procurement experience in an engineering-focused business • Mobility & flexibility to travel across sites (UK) every week • Best-in Class NEC specific contract & NEC sourcing experience • Minimum 4-5 years' experience as a Procurement professional • Ability to develop and execute a comprehensive category strategy • Ability to work collaboratively and implement strategic sourcing opportunities • Knowledge of the strategic sourcing process and practical application to sourcing projects with a history of achieving YOY savings What do we offer you? • A competitive salary • Enhanced employer contribution pension plan. • 33 days annual leave entitlement including statutory holidays. • Access to our Sharesave scheme - your chance to own shares in the business you work so hard for. • Numerous opportunities for career development - we have a history of promoting from within. • Access to the Renewi wellbeing and reward platform from Day 1. • Varying job in an international, dynamic organisation in which you can continue to develop yourself and with freedom of strategic leadership. Will you become our new Capex & Lifecycle Senior Buyer? Want to know more? Please contact our Talent Acquisition team today! Perhaps this job is not for you, but you know someone who would be interested? Please feel free to share this vacancy. Who are we? At Renewi we exclusively focus on extracting value from waste. Our vision is to be the leading waste-to-product company in Europe's most advanced circular economies - contributing to a sustainable society for all key stakeholders: customers, suppliers, local communities, employees, regulators, Governments, investors and lenders. What do we mean by waste-to-product? At Renewi, we exclusively focus on extracting value from waste rather than on its disposal through mass burn incineration or landfill. Of the 14 million tonnes of waste we handle a year, 89% is either recycled or used for energy recovery.
Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice. The Litigation Manager will also be responsible for: Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. To deal with escalated and corporate service issues through to resolution and in a timely manner. Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: Employment Law knowledge and Tribunal experience. Legally Qualified. Experience of managing others. Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. Have an approachable and diplomatic manner. Ability to lead, influence and motivate others. INDMANS
Apr 18, 2024
Full time
Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice. The Litigation Manager will also be responsible for: Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. To deal with escalated and corporate service issues through to resolution and in a timely manner. Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: Employment Law knowledge and Tribunal experience. Legally Qualified. Experience of managing others. Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. Have an approachable and diplomatic manner. Ability to lead, influence and motivate others. INDMANS
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Travelers Technology Practice is growing! In this role, you will underwrite and retain renewal business through solution based technical underwriting and close client relationship management delivered through first class execution of the Technology proposition. You will consistently achieve superior financial results (retention, pricing, new business, profitability) through superior execution of Technology Business underwriting strategies. Interact and collaborate with a team of regional or product colleagues and other internal/external business associates. Position involves both underwriting and sales. Includes direct responsibility for broker and client development and management within a defined book of business. Act as an expert and role model for other team members. This role is eligible for a £2500 new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Underwrite and assess risk for accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional underwriters or product underwriting leadership. Consistent with Business Insurance (BI)BI underwriting principles underwrite more complex accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, security). Make prompt, sound decisions within underwriting authority and based on appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute Underwriting strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by Technology Business underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Establish and maintain collaborative relationships with colleagues in Head Office, Risk Control, Claims, Actuarial, and as needed, any other parts of the organisation. In exercising own underwriting authority, assure that policies and accounts are effectively underwritten, handled and documented in compliance with company and regulatory standards and requirements. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives and delivering the Technology proposition. Effectively develop and execute sales plans for assigned brokers and clients in conjunction with delivering on client retention. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell BI products. Act as a responsible business partner with assigned brokers and clients, managing interests of Technology and BI overall. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate in regularly scheduled regional and underwriting and/or sales meetings. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactical with brokers to ensure they have an appropriate level of understanding of Technology goals and objectives. Represent the organisation. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties. Perform other duties as assigned. What Will Our Ideal Candidate Have? The ability to professionally collaborate with International and Enterprise Underwriting. ACII preferred. What is a Must Have? Extensive experience of writing Technology accounts/overseas exposures. Significant experience directly managing/engaging with Technology Clients. Proven experience in underwriting. General knowledge of the local insurance marketplace. General knowledge of organisational and regulatory rules, policies and procedures and effectively employs that knowledge in day to day work activities. Intermediate knowledge and ability required in respect of analytical thinking, judgement, decision making, communication and strong team work. Demonstrates proven ability in enhanced retention strategies. Demonstrates intermediate ability in the areas of customer focus and positive broker interaction. Demonstrates intermediate knowledge and ability in respect of Microsoft Office systems including Excel and Powerpoint. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Travelers Technology Practice is growing! In this role, you will underwrite and retain renewal business through solution based technical underwriting and close client relationship management delivered through first class execution of the Technology proposition. You will consistently achieve superior financial results (retention, pricing, new business, profitability) through superior execution of Technology Business underwriting strategies. Interact and collaborate with a team of regional or product colleagues and other internal/external business associates. Position involves both underwriting and sales. Includes direct responsibility for broker and client development and management within a defined book of business. Act as an expert and role model for other team members. This role is eligible for a £2500 new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Underwrite and assess risk for accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional underwriters or product underwriting leadership. Consistent with Business Insurance (BI)BI underwriting principles underwrite more complex accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, security). Make prompt, sound decisions within underwriting authority and based on appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute Underwriting strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by Technology Business underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Establish and maintain collaborative relationships with colleagues in Head Office, Risk Control, Claims, Actuarial, and as needed, any other parts of the organisation. In exercising own underwriting authority, assure that policies and accounts are effectively underwritten, handled and documented in compliance with company and regulatory standards and requirements. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives and delivering the Technology proposition. Effectively develop and execute sales plans for assigned brokers and clients in conjunction with delivering on client retention. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell BI products. Act as a responsible business partner with assigned brokers and clients, managing interests of Technology and BI overall. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate in regularly scheduled regional and underwriting and/or sales meetings. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactical with brokers to ensure they have an appropriate level of understanding of Technology goals and objectives. Represent the organisation. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties. Perform other duties as assigned. What Will Our Ideal Candidate Have? The ability to professionally collaborate with International and Enterprise Underwriting. ACII preferred. What is a Must Have? Extensive experience of writing Technology accounts/overseas exposures. Significant experience directly managing/engaging with Technology Clients. Proven experience in underwriting. General knowledge of the local insurance marketplace. General knowledge of organisational and regulatory rules, policies and procedures and effectively employs that knowledge in day to day work activities. Intermediate knowledge and ability required in respect of analytical thinking, judgement, decision making, communication and strong team work. Demonstrates proven ability in enhanced retention strategies. Demonstrates intermediate ability in the areas of customer focus and positive broker interaction. Demonstrates intermediate knowledge and ability in respect of Microsoft Office systems including Excel and Powerpoint. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We've got big ambitions! We're looking for a Senior Development Underwriter to help us grow our Professions book. As a Senior Development Underwriter with Travelers you will work with senior members of the team to set and implement strategy for Professions. You will be responsible for writing new and renewal business, interacting and collaborating with a team of regional or product colleagues and other business associates to attract new business, retain existing customers, and explore new areas of business. Using your previous experience writing similar business, you will also act as a local expert and role model for other team members, actively coaching and mentoring other Development Underwriters. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Underwrite and assess risk for products and accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional or product underwriting leadership. Consistent with TICL underwriting principles underwrite more complex accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, security). Make prompt, sound decisions within underwriting authority and based on appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute product segment strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by regional or product underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Establish and maintain collaborative relationships with colleagues in Head Office, Risk Control, Claims, Actuarial, and as needed, any other parts of the organisation. In exercising own underwriting authority, assure that policies and accounts are effectively underwritten, handled and documented in compliance with company and regulatory standards and requirements. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Effectively develop and execute sales plans for assigned brokers in conjunction with the regional sales leadership as appropriate. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell TICL products. Act as a responsible business partner with assigned brokers and clients, managing interests of TICL. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate/lead regularly scheduled regional and product underwriting and/or sales meetings with your team. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactically with brokers to ensure they have an appropriate level of understand. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties. Perform other duties as assigned. What Will Our Ideal Candidate Have? University degree and/or Chartered Insurance Institute (CII) Advanced Certification or Diploma preferred. General knowledge of industry business operations and work methods, critical business issues and financial drivers that affect the Line of Business. General knowledge of the local insurance marketplace and effectively uses that knowledge to the Company's advantage; continuously seeks out local market insight. Continuously seeks out market insight and uses acquired knowledge to assist less experienced employees. Intermediate: Relationship Management: Seeks out, builds, fosters and maintains productive relationships or alliances to meet goals and achieve objectives Intermediate: Business Perspective: Uses knowledge of internal and external factors that impact the Lloyd's Market to make decisions Intermediate: Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships, and explores alternatives to support sound decision making. Utilizes understanding of finance and accounting principles to identify the impact of responsible underwriting decisions on the overall profitability of the business. Intermediate: Product/Technical: Demonstrates technical proficiency and application of knowledge commensurate to his/her underwriting authority. Makes sound quoting and pricing decisions that are in the Company's best interests. What is a Must Have? Previous experience of underwriting in professional indemnity required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We've got big ambitions! We're looking for a Senior Development Underwriter to help us grow our Professions book. As a Senior Development Underwriter with Travelers you will work with senior members of the team to set and implement strategy for Professions. You will be responsible for writing new and renewal business, interacting and collaborating with a team of regional or product colleagues and other business associates to attract new business, retain existing customers, and explore new areas of business. Using your previous experience writing similar business, you will also act as a local expert and role model for other team members, actively coaching and mentoring other Development Underwriters. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Underwrite and assess risk for products and accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional or product underwriting leadership. Consistent with TICL underwriting principles underwrite more complex accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, security). Make prompt, sound decisions within underwriting authority and based on appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute product segment strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by regional or product underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Establish and maintain collaborative relationships with colleagues in Head Office, Risk Control, Claims, Actuarial, and as needed, any other parts of the organisation. In exercising own underwriting authority, assure that policies and accounts are effectively underwritten, handled and documented in compliance with company and regulatory standards and requirements. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Effectively develop and execute sales plans for assigned brokers in conjunction with the regional sales leadership as appropriate. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell TICL products. Act as a responsible business partner with assigned brokers and clients, managing interests of TICL. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate/lead regularly scheduled regional and product underwriting and/or sales meetings with your team. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactically with brokers to ensure they have an appropriate level of understand. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties. Perform other duties as assigned. What Will Our Ideal Candidate Have? University degree and/or Chartered Insurance Institute (CII) Advanced Certification or Diploma preferred. General knowledge of industry business operations and work methods, critical business issues and financial drivers that affect the Line of Business. General knowledge of the local insurance marketplace and effectively uses that knowledge to the Company's advantage; continuously seeks out local market insight. Continuously seeks out market insight and uses acquired knowledge to assist less experienced employees. Intermediate: Relationship Management: Seeks out, builds, fosters and maintains productive relationships or alliances to meet goals and achieve objectives Intermediate: Business Perspective: Uses knowledge of internal and external factors that impact the Lloyd's Market to make decisions Intermediate: Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships, and explores alternatives to support sound decision making. Utilizes understanding of finance and accounting principles to identify the impact of responsible underwriting decisions on the overall profitability of the business. Intermediate: Product/Technical: Demonstrates technical proficiency and application of knowledge commensurate to his/her underwriting authority. Makes sound quoting and pricing decisions that are in the Company's best interests. What is a Must Have? Previous experience of underwriting in professional indemnity required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Bond & Specialty Insurance (BSI) provides Management and Professional Liability, Cyber, Crime Insurance, and Surety Bonds to or on behalf of businesses of all sizes. The Complex and Central BSI Claim teams conduct thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and claim colleagues, and participate in BSI claim strategic initiatives. Under the oversight of the Claim Europe EMT, this position is responsible and accountable for developing the strategy, direction, workflow, and quality of the Bond & Specialty Claims in Europe. Focusing on efficient and cost-effective claim management, developing industry experts from a technical and management perspective and lead underwriting support. Collaborating on managing significant litigation that has the potential for high exposure and visibility, while overseeing and evaluating national trends, performing historical reviews on large claims and collaborating with Underwriting and Actuarial in portfolio analysis for market segments or individual products. Legal responsibilities include reviewing and analyzing forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders. Acting as a Bond & Specialty Claims Ambassador to other Travelers Europe and US business leaders, brokers and clients and effectively representing the perspective of the business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee a team of Senior Claim Professionals led by a Team Manager. Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization. Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organization. Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility. Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products. Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies. Communicate findings to management and make recommendations to ensure the issues are addressed. Collaborate with the Technical Director and team to ensure that senior management, underwriters and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry. Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team. Establish standards and policies for business line to ensure rigorous management of ALAE & ULAE. Act as the lead liaison between BSI claim and business partners on all new business propositions. Lead support for the BSI claim team on all new MGA partnerships acting as BSI Product SME working closely with other claim partners to ensure a smooth onboarding process. Lead support to aspects of underwriting relating to indemnity, risk management, collateral, restructuring/unwinding of high risk account(s), bankruptcy matters/run-off coverages, new account(s) and business initiatives, as applicable to the Business Unit. Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry. Collaborate to represent Travelers on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company. Contribute to the selection of panel counsel in conjunction with Claim Legal to ensure that claims are proactively managed consistent with our claim philosophy to ensure that we are obtaining the best financial results for Bond & Specialty Insurance. Legal Support Responsibilities: Legal responsibilities include reviewing and analysing bond forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders Surety . Provide oversight and direction for high quality, cost-effective legal support to our business partners by ensuring proper staffing, skill and performance levels of legal team and through mentoring and coaching lawyers on issues presented. Review complex transactional documents and provide legal advice and risk analysis to business partners. Provide legal advice on litigation strategies on all litigation in collaboration with our Claim Legal team. Work with the Technical Claim Manager to provide legal advice on litigated strategies in collaboration with our claim legal team. Maintain current knowledge of relevant legal issues and trends in the surety/ management liability market place through review of legal publications and attendance at industry events. Strategic Planning/Operations Management Responsibilities: Set the tone for BSI Claim with regards to collaboration with Underwriting within designated Claim Business Unit or Product/Regional team. Provide oversight and direction for claim handling by ensuring the staffing, skill, and performance levels of employees support the claim volume and severity of claims to be managed. Team Leadership Responsibilities: Prepare effective performance and development plans for all direct reports, make team promotion and authority level recommendations to VP Claim Europe. Develop a culture of continuous learning through training, mentoring, and outside courses. Perform other duties as assigned. Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. What Will Our Ideal Candidate Have? Prior work experience in business line. Formal management experience preferred. Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor. Ability to make sound decisions and negotiate terms and conditions within designated authority limit. Excellent verbal and written communication skills with the ability to clearly communicate with internal and external stakeholders. Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics. Ability to build, foster, and maintain effective and collaborative relationships with colleagues, customers, and business partners What is a Must Have? Bachelors degree required. Law degree required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. . click apply for full job details
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Bond & Specialty Insurance (BSI) provides Management and Professional Liability, Cyber, Crime Insurance, and Surety Bonds to or on behalf of businesses of all sizes. The Complex and Central BSI Claim teams conduct thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and claim colleagues, and participate in BSI claim strategic initiatives. Under the oversight of the Claim Europe EMT, this position is responsible and accountable for developing the strategy, direction, workflow, and quality of the Bond & Specialty Claims in Europe. Focusing on efficient and cost-effective claim management, developing industry experts from a technical and management perspective and lead underwriting support. Collaborating on managing significant litigation that has the potential for high exposure and visibility, while overseeing and evaluating national trends, performing historical reviews on large claims and collaborating with Underwriting and Actuarial in portfolio analysis for market segments or individual products. Legal responsibilities include reviewing and analyzing forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders. Acting as a Bond & Specialty Claims Ambassador to other Travelers Europe and US business leaders, brokers and clients and effectively representing the perspective of the business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee a team of Senior Claim Professionals led by a Team Manager. Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization. Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organization. Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility. Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products. Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies. Communicate findings to management and make recommendations to ensure the issues are addressed. Collaborate with the Technical Director and team to ensure that senior management, underwriters and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry. Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team. Establish standards and policies for business line to ensure rigorous management of ALAE & ULAE. Act as the lead liaison between BSI claim and business partners on all new business propositions. Lead support for the BSI claim team on all new MGA partnerships acting as BSI Product SME working closely with other claim partners to ensure a smooth onboarding process. Lead support to aspects of underwriting relating to indemnity, risk management, collateral, restructuring/unwinding of high risk account(s), bankruptcy matters/run-off coverages, new account(s) and business initiatives, as applicable to the Business Unit. Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry. Collaborate to represent Travelers on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company. Contribute to the selection of panel counsel in conjunction with Claim Legal to ensure that claims are proactively managed consistent with our claim philosophy to ensure that we are obtaining the best financial results for Bond & Specialty Insurance. Legal Support Responsibilities: Legal responsibilities include reviewing and analysing bond forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders Surety . Provide oversight and direction for high quality, cost-effective legal support to our business partners by ensuring proper staffing, skill and performance levels of legal team and through mentoring and coaching lawyers on issues presented. Review complex transactional documents and provide legal advice and risk analysis to business partners. Provide legal advice on litigation strategies on all litigation in collaboration with our Claim Legal team. Work with the Technical Claim Manager to provide legal advice on litigated strategies in collaboration with our claim legal team. Maintain current knowledge of relevant legal issues and trends in the surety/ management liability market place through review of legal publications and attendance at industry events. Strategic Planning/Operations Management Responsibilities: Set the tone for BSI Claim with regards to collaboration with Underwriting within designated Claim Business Unit or Product/Regional team. Provide oversight and direction for claim handling by ensuring the staffing, skill, and performance levels of employees support the claim volume and severity of claims to be managed. Team Leadership Responsibilities: Prepare effective performance and development plans for all direct reports, make team promotion and authority level recommendations to VP Claim Europe. Develop a culture of continuous learning through training, mentoring, and outside courses. Perform other duties as assigned. Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. What Will Our Ideal Candidate Have? Prior work experience in business line. Formal management experience preferred. Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor. Ability to make sound decisions and negotiate terms and conditions within designated authority limit. Excellent verbal and written communication skills with the ability to clearly communicate with internal and external stakeholders. Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics. Ability to build, foster, and maintain effective and collaborative relationships with colleagues, customers, and business partners What is a Must Have? Bachelors degree required. Law degree required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. . click apply for full job details
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers we've got big ambitions! We're looking for a Senior Development Underwriter to join our Financial Institutions team. As a Senior Underwriter in the team you would be responsible for producing and underwriting new and renewal business as well as supporting the Managing Director in achieving superior financial results through executing regional or product underwriting strategies. You'll interact and collaborate with a team of regional or product colleagues and other internal/external business associates to attract new business, retain existing customers, and explore new areas of business. You'll also be responsible for coaching and developing other members of the team. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Underwrite and assess risk for products and accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional or product underwriting leadership. Consistent with TICL underwriting principles underwrite more complex accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, security). Make prompt, sound decisions within underwriting authority and based on appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute product segment strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by regional or product underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Establish and maintain collaborative relationships with colleagues in Head Office, Risk Control, Claims, Actuarial, and as needed, any other parts of the organisation. In exercising own underwriting authority, assure that policies and accounts are effectively underwritten, handled and documented in compliance with company and regulatory standards and requirements. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Effectively develop and execute sales plans for assigned brokers in conjunction with the regional sales leadership as appropriate. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell TICL products. Act as a responsible business partner with assigned brokers and clients, managing interests of TICL. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate/lead regularly scheduled regional and product underwriting and/or sales meetings with your team. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactically with brokers to ensure they have an appropriate level of understand. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties. Perform other duties as assigned. What Will Our Ideal Candidate Have? University degree and/or Chartered Insurance Institute (CII) Advanced Certification or Diploma preferred. General knowledge of industry business operations and work methods, critical business issues and financial drivers that affect the Line of Business. General knowledge of the local insurance marketplace and effectively uses that knowledge to the Company's advantage; continuously seeks out local market insight. Continuously seeks out market insight and uses acquired knowledge to assist less experienced employees. Intermediate: Relationship Management: Seeks out, builds, fosters and maintains productive relationships or alliances to meet goals and achieve objectives Intermediate: Business Perspective: Uses knowledge of internal and external factors that impact the Lloyd's Market to make decisions Intermediate: Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships, and explores alternatives to support sound decision making. Utilizes understanding of finance and accounting principles to identify the impact of responsible underwriting decisions on the overall profitability of the business. Intermediate: Product/Technical: Demonstrates technical proficiency and application of knowledge commensurate to his/her underwriting authority. Makes sound quoting and pricing decisions that are in the Company's best interests. N/A What is a Must Have? Previous experience of underwriting in management liability/professional indemnity/financial institutions required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers we've got big ambitions! We're looking for a Senior Development Underwriter to join our Financial Institutions team. As a Senior Underwriter in the team you would be responsible for producing and underwriting new and renewal business as well as supporting the Managing Director in achieving superior financial results through executing regional or product underwriting strategies. You'll interact and collaborate with a team of regional or product colleagues and other internal/external business associates to attract new business, retain existing customers, and explore new areas of business. You'll also be responsible for coaching and developing other members of the team. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Underwrite and assess risk for products and accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional or product underwriting leadership. Consistent with TICL underwriting principles underwrite more complex accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, security). Make prompt, sound decisions within underwriting authority and based on appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute product segment strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by regional or product underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Establish and maintain collaborative relationships with colleagues in Head Office, Risk Control, Claims, Actuarial, and as needed, any other parts of the organisation. In exercising own underwriting authority, assure that policies and accounts are effectively underwritten, handled and documented in compliance with company and regulatory standards and requirements. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Effectively develop and execute sales plans for assigned brokers in conjunction with the regional sales leadership as appropriate. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell TICL products. Act as a responsible business partner with assigned brokers and clients, managing interests of TICL. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate/lead regularly scheduled regional and product underwriting and/or sales meetings with your team. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Work with others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactically with brokers to ensure they have an appropriate level of understand. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties. Perform other duties as assigned. What Will Our Ideal Candidate Have? University degree and/or Chartered Insurance Institute (CII) Advanced Certification or Diploma preferred. General knowledge of industry business operations and work methods, critical business issues and financial drivers that affect the Line of Business. General knowledge of the local insurance marketplace and effectively uses that knowledge to the Company's advantage; continuously seeks out local market insight. Continuously seeks out market insight and uses acquired knowledge to assist less experienced employees. Intermediate: Relationship Management: Seeks out, builds, fosters and maintains productive relationships or alliances to meet goals and achieve objectives Intermediate: Business Perspective: Uses knowledge of internal and external factors that impact the Lloyd's Market to make decisions Intermediate: Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships, and explores alternatives to support sound decision making. Utilizes understanding of finance and accounting principles to identify the impact of responsible underwriting decisions on the overall profitability of the business. Intermediate: Product/Technical: Demonstrates technical proficiency and application of knowledge commensurate to his/her underwriting authority. Makes sound quoting and pricing decisions that are in the Company's best interests. N/A What is a Must Have? Previous experience of underwriting in management liability/professional indemnity/financial institutions required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Job Title: Finance Operations Manager Job Type: Permanent Location: London Opportunity Overview: A fantastic opportunity has become available to join a UK leading specialty insurance and reinsurance company, Aspen, as a Finance Operations Manager. Role Objective: Management of operational accounting and finance reporting activities within the UK entities relating to Premium Debtor and Claim Creditor processes. Ensuring that the accuracy, currency and consistency of underlying data appropriately facilitates the production of financial reporting/analyses, and ensures that management and leadership teams are kept informed about financial performance/risks. Key Responsibilities: Strategy and Planning * Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery * Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. * Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives. Policy, Process and Procedures * Supports the implementation of the Finance strategy to enable delivery of overall business targets. * Adheres to Finance standards, instructions and good practice to minimise risk and maximise efficiency * Performs finance activities in accordance with all legal and regulatory requirements to ensure obligations are met. Technical Performance * Produces reports, analyses and management information to inform decision making and to notify management/leadership teams in respect of financial performance relating to claim creditors and premium debtors. * Provides support in relation to the completion and reporting of financing transactions, and may provide guidance in relation to financial due diligence and general accounting application * Acts as a senior referral point to give advice to other members of the finance team on specific tasks, to check outputs and to provide approval as part of standard workflow Requirements: Knowledge * Knowledge of the market the company operates in and London Market Operations (Lloyd's, IUA, LPSO, LPC etc). * Strong understanding of Aspen's business objectives and how own role/team contributes to these. * Knowledge of Aspen HR Policies and Practices * Sound working knowledge of premium and/or claims processing and documentation * Good working knowledge of FCA, and other, regulations as they pertain to insurance intermediaries - particularly in relation to the handling of client money & money laundering. Skills * IT literate * Good written and verbal communications skills - is articulate and confident * Accuracy and attention to detail * Excellent analytical skills * Effective time management skills with the ability to manage priorities to meet strict deadlines Experience * Financial services experience, specifically within the insurance sector * Has managed others * Highly desirable - relevant accounting qualification (such as such as AAT, ACCA, in the UK or alternatively qualified by experience by proven track record of finance related positions Don't hesitate and apply today! Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
Apr 18, 2024
Full time
Job Title: Finance Operations Manager Job Type: Permanent Location: London Opportunity Overview: A fantastic opportunity has become available to join a UK leading specialty insurance and reinsurance company, Aspen, as a Finance Operations Manager. Role Objective: Management of operational accounting and finance reporting activities within the UK entities relating to Premium Debtor and Claim Creditor processes. Ensuring that the accuracy, currency and consistency of underlying data appropriately facilitates the production of financial reporting/analyses, and ensures that management and leadership teams are kept informed about financial performance/risks. Key Responsibilities: Strategy and Planning * Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery * Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. * Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives. Policy, Process and Procedures * Supports the implementation of the Finance strategy to enable delivery of overall business targets. * Adheres to Finance standards, instructions and good practice to minimise risk and maximise efficiency * Performs finance activities in accordance with all legal and regulatory requirements to ensure obligations are met. Technical Performance * Produces reports, analyses and management information to inform decision making and to notify management/leadership teams in respect of financial performance relating to claim creditors and premium debtors. * Provides support in relation to the completion and reporting of financing transactions, and may provide guidance in relation to financial due diligence and general accounting application * Acts as a senior referral point to give advice to other members of the finance team on specific tasks, to check outputs and to provide approval as part of standard workflow Requirements: Knowledge * Knowledge of the market the company operates in and London Market Operations (Lloyd's, IUA, LPSO, LPC etc). * Strong understanding of Aspen's business objectives and how own role/team contributes to these. * Knowledge of Aspen HR Policies and Practices * Sound working knowledge of premium and/or claims processing and documentation * Good working knowledge of FCA, and other, regulations as they pertain to insurance intermediaries - particularly in relation to the handling of client money & money laundering. Skills * IT literate * Good written and verbal communications skills - is articulate and confident * Accuracy and attention to detail * Excellent analytical skills * Effective time management skills with the ability to manage priorities to meet strict deadlines Experience * Financial services experience, specifically within the insurance sector * Has managed others * Highly desirable - relevant accounting qualification (such as such as AAT, ACCA, in the UK or alternatively qualified by experience by proven track record of finance related positions Don't hesitate and apply today! Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We a currently recruiting for a Senior Actuary to join our team based in London. This is an analytic leadership role that is responsible for the actuarial support for the Marine and Aviation business unit. Travelers is home to a strong actuarial community covering pricing, portfolio management, capital modelling and research and development. Now is the best time to join us as we are creating new job opportunities for skilled Actuaries to contribute their voice to the development and future of our function. As a Business Unit Actuary with us you will be responsible for case pricing, business planning, pricing models and portfolio management for the Marine and Aviation business unit. You will be an experienced Actuary (preferably qualified) with strong experience in the London Market. You will use this experience to act as mentor to more junior members of the team; providing advice, direction and support for those undertaking professional qualifications. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for a bonus. What Will You Do? Operational Case pricing of individual large risks based on the insured's own historical experience. Business planning. Estimation of loss ratio for each class of business. Build profit and loss account and compare to required level of profitability. Propose and assess underwriting actions where projected profitability is not acceptable. Pricing models. Take ownership of exposure-based pricing models. Be point of contact for underwriters to build their confidence in the models. Portfolio management. Segment books of business to identify profitable versus unprofitable risks. Monitor rate and retention by segment to ensure underwriters are taking actions that will improve profitability of the book. Use statistical software such as R and Python to manipulate and analyse claims data. Work with underwriters and gain their confidence so that they act on actuarial insights. Promote efficiencies in systems and processes, balancing additional effort against incremental lift gained from work. Provide direction and review others' analytical work. Translate business requests into analytical solutions. Provide support as necessary for initiatives within Europe or across the Enterprise within the scope of influence. Strategy Assess, prioritise, influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned strategic initiatives and projects. Regularly generate process improvements and explore opportunities for innovation. Lead assigned unit strategic initiatives (narrow scope, limited and well defined) and cross-unit initiatives on a limited basis and is expected to participate in Europe or Enterprise initiatives on a limited basis. Talent Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Mentor less experienced talent within Europe or across the Enterprise. Support various training and skill development initiatives across Segment, Europe and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. What Will Our Ideal Candidate Have? University degree in STEM related field 2:1 or above. Programming skills in R/Python or similar Preferably qualified actuary Strong understanding of insurance products and industry. Experience in the London market. Demonstrated ability in actuarial and quantitative analysis and statistical concepts. Management experience (direct or indirect). Excellent communication, collaboration and relationship-building skills. Ability to present and translate complex information in relevant business terms. What is a Must Have? Bachelor's Degree required. Solid experience performing quantitative analysis required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We a currently recruiting for a Senior Actuary to join our team based in London. This is an analytic leadership role that is responsible for the actuarial support for the Marine and Aviation business unit. Travelers is home to a strong actuarial community covering pricing, portfolio management, capital modelling and research and development. Now is the best time to join us as we are creating new job opportunities for skilled Actuaries to contribute their voice to the development and future of our function. As a Business Unit Actuary with us you will be responsible for case pricing, business planning, pricing models and portfolio management for the Marine and Aviation business unit. You will be an experienced Actuary (preferably qualified) with strong experience in the London Market. You will use this experience to act as mentor to more junior members of the team; providing advice, direction and support for those undertaking professional qualifications. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for a bonus. What Will You Do? Operational Case pricing of individual large risks based on the insured's own historical experience. Business planning. Estimation of loss ratio for each class of business. Build profit and loss account and compare to required level of profitability. Propose and assess underwriting actions where projected profitability is not acceptable. Pricing models. Take ownership of exposure-based pricing models. Be point of contact for underwriters to build their confidence in the models. Portfolio management. Segment books of business to identify profitable versus unprofitable risks. Monitor rate and retention by segment to ensure underwriters are taking actions that will improve profitability of the book. Use statistical software such as R and Python to manipulate and analyse claims data. Work with underwriters and gain their confidence so that they act on actuarial insights. Promote efficiencies in systems and processes, balancing additional effort against incremental lift gained from work. Provide direction and review others' analytical work. Translate business requests into analytical solutions. Provide support as necessary for initiatives within Europe or across the Enterprise within the scope of influence. Strategy Assess, prioritise, influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned strategic initiatives and projects. Regularly generate process improvements and explore opportunities for innovation. Lead assigned unit strategic initiatives (narrow scope, limited and well defined) and cross-unit initiatives on a limited basis and is expected to participate in Europe or Enterprise initiatives on a limited basis. Talent Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Mentor less experienced talent within Europe or across the Enterprise. Support various training and skill development initiatives across Segment, Europe and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. What Will Our Ideal Candidate Have? University degree in STEM related field 2:1 or above. Programming skills in R/Python or similar Preferably qualified actuary Strong understanding of insurance products and industry. Experience in the London market. Demonstrated ability in actuarial and quantitative analysis and statistical concepts. Management experience (direct or indirect). Excellent communication, collaboration and relationship-building skills. Ability to present and translate complex information in relevant business terms. What is a Must Have? Bachelor's Degree required. Solid experience performing quantitative analysis required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
The Vacancy Operations Manager (SIPP and Investment) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of regulated investments and pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Full time
The Vacancy Operations Manager (SIPP and Investment) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of regulated investments and pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
The Vacancy Operations Manager (DB Pensions) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of defined benefit and final salary pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Full time
The Vacancy Operations Manager (DB Pensions) Salary: £64,000 - £70,000 Location: Aldgate, London (40%) and homebased Role: Reporting to the Senior Operations Manager, you are responsible for the effective management, motivation and development of Team Managers, within Operations to meet and exceed business objectives and targets. Ensuring Team Managers deliver, through their teams, an outstanding 'Customer Experience' and meet and exceed customer satisfaction targets, delivering operational excellence at all Customer touch points, high employee engagement and continuous service improvement is achieved. Must work closely with Partners to assist them in achieving their goals. Over time the role may encompass either technical claims or complaints management. My role: As an Operations Manager you will be responsible for: Supporting the Senior Operations Manager in ensuring that customer experience and service is delivered consistently across all product types. Supporting the Senior Operations Manager in maintaining Claims Policies and ensuring claims are delivered in line with these policies. Ensure risk and controls are managed effectively across all products, control testing is effective and remediation actions implemented to agreed deadlines. Lead Team Managers, within Operations, optimising the development of the team managers and their teams Develop a communication and engagement model to ensure teams are informed and understand their contribution to the business Motivate and effectively performance manage team to ensure delivery of overall targets and business plan. Deliver targeted results from an Operational team, covering People, Customer, Business and Financial metrics Ensure risk and compliance measures are adhered to at all times. Ensure the continuous identification and implementation of operational best practice through interaction with the wider team. Identify further opportunities for services and process improvements and lead the implementation demonstrating achievement of results. Analyse data on performance and use to motivate and develop team and identify and remedy operational issues, Prepare reports to senior management highlighting opportunities, issues and recommendations Effectively manage key stakeholders, presenting key performance achievements and strategic goals aligned to wider Scheme Deliver Exec updates and Board papers as and when required Manage and develop operational relationships by conducting review meetings and creating strong liaison with the Partners and the wider Service Delivery Team. Essential Criteria: You will be able to demonstrate the knowledge, experience, or mastery of: Experience of successfully managing Team Managers across operational teams. Requires knowledge and understanding of defined benefit and final salary pensions Experience of working in a fast-paced environment, working to tight deadlines. Commercially astute and effective stakeholder management. Leadership skills and management experience. Experience in preparing and delivery reports highlighting options and recommendations. Strong relationship & stakeholder management skills. Proactive, high levels of initiative and the confidence to act. Experience of managing within an Outsourcing or contact centre operation. Strong commercial and budgetary understanding. Hold an appropriate financial services qualification such as FPC, Dip CII, DipFA or equivalent We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you'd like to request, please contact name . We also offer reasonable adjustments on the job. Benefits: We offer 26 days of annual leave 9%+ pension contributions Private medical and dental insurance 6 months paid maternity/paternity/shared parental leave. About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Regional Operations Director - Permanent Salary - Up to £95k + Car Allowance & Bonus Location - Southern Region Hours - Mon - Fri 40 hours Regional Operations Director / Distribution / Parcel Sortation / Operations / South London / Home Counties / Permanent The Recruitment Group is working with a time-critical, well-known logistics business specialising in delivering supply chain solutions across newstrade, e-commerce, retail, and more. Their innovative approach and commitment to excellence have positioned them as a leader in the industry. Benefits for a Regional Operations Director: . 31 Days Annual Leave (plus 2 fixed) . Excellent Management Pension scheme . Discretionary bonus . Car allowance . Life Cover and Income Protection Cover . Cycle to Work Scheme Purpose of the role: Our client is looking for an experienced Regional Operations Director to lead their fantastic 15-depot-strong team across their South region. As a key member of the senior management team, you will assume responsibility for overseeing and optimising the operational performance of the depots and driving and delivering extensive change across all business channels. Main duties and responsibilities of a Regional Operations Director: . Ensure all operations staff and processes are conducted with health, safety, and legal as a priority and embedded in their culture, ensuring Health, Safety, Environmental, and Quality compliance is maintained, and the company's procedures and objectives are achieved Accountability for overseeing and developing the logistics, operational, and service requirements across multiple customers and sites Successfully deliver Key Performance and efficiency with your Regional Operational teams Manage the staffing, profit, performance, and general operation of each depot, whilst liaising the depot's management and supervisors Lead and motivate the depot teams to deliver exceptional performance by setting clear objectives and targets, monitoring, and reviewing progress, and supporting them in the delivery of their targets Leading operational performance including primary trunking, final mile (radial), execution plans, sub-contractors, claims, stock holding, returns, and customer service processes In conjunction with Finance, working to maximize efficiencies and operations in line with Key Performance and budget expectations Lead the ongoing development of the region's estate, supporting depot relocations, expansion, or downsizing to support the demands of the business. Experience/knowledge requirements for a Regional Operations Director: . Experienced logistics professional, who has previously operated at a senior level and has managed a multi-site region Have a track record in leading ambitious transformational operational projects, with experience in depot relocations up and downsizing dependent on the demands of the business Experience in implementing lean methodologies and Six Sigma principles to drive process improvements and efficiencies in operations Customer-focused with problem-solving and decision-making ability, continual improvement mindset, with experience in driving efficiency, savings, and growth Good financial and business acumen with experience in managing budgets Excellent people management skills - driving accountability and delivering results through people Managing people and performance Full UK Driving license with frequent travel required. Please contact Recruitment Group on the contact details provided.
Apr 18, 2024
Full time
Regional Operations Director - Permanent Salary - Up to £95k + Car Allowance & Bonus Location - Southern Region Hours - Mon - Fri 40 hours Regional Operations Director / Distribution / Parcel Sortation / Operations / South London / Home Counties / Permanent The Recruitment Group is working with a time-critical, well-known logistics business specialising in delivering supply chain solutions across newstrade, e-commerce, retail, and more. Their innovative approach and commitment to excellence have positioned them as a leader in the industry. Benefits for a Regional Operations Director: . 31 Days Annual Leave (plus 2 fixed) . Excellent Management Pension scheme . Discretionary bonus . Car allowance . Life Cover and Income Protection Cover . Cycle to Work Scheme Purpose of the role: Our client is looking for an experienced Regional Operations Director to lead their fantastic 15-depot-strong team across their South region. As a key member of the senior management team, you will assume responsibility for overseeing and optimising the operational performance of the depots and driving and delivering extensive change across all business channels. Main duties and responsibilities of a Regional Operations Director: . Ensure all operations staff and processes are conducted with health, safety, and legal as a priority and embedded in their culture, ensuring Health, Safety, Environmental, and Quality compliance is maintained, and the company's procedures and objectives are achieved Accountability for overseeing and developing the logistics, operational, and service requirements across multiple customers and sites Successfully deliver Key Performance and efficiency with your Regional Operational teams Manage the staffing, profit, performance, and general operation of each depot, whilst liaising the depot's management and supervisors Lead and motivate the depot teams to deliver exceptional performance by setting clear objectives and targets, monitoring, and reviewing progress, and supporting them in the delivery of their targets Leading operational performance including primary trunking, final mile (radial), execution plans, sub-contractors, claims, stock holding, returns, and customer service processes In conjunction with Finance, working to maximize efficiencies and operations in line with Key Performance and budget expectations Lead the ongoing development of the region's estate, supporting depot relocations, expansion, or downsizing to support the demands of the business. Experience/knowledge requirements for a Regional Operations Director: . Experienced logistics professional, who has previously operated at a senior level and has managed a multi-site region Have a track record in leading ambitious transformational operational projects, with experience in depot relocations up and downsizing dependent on the demands of the business Experience in implementing lean methodologies and Six Sigma principles to drive process improvements and efficiencies in operations Customer-focused with problem-solving and decision-making ability, continual improvement mindset, with experience in driving efficiency, savings, and growth Good financial and business acumen with experience in managing budgets Excellent people management skills - driving accountability and delivering results through people Managing people and performance Full UK Driving license with frequent travel required. Please contact Recruitment Group on the contact details provided.
Liberty has an exciting opportunity for an Arboriculture Team Leader to join our team, based in Salford. You will be working on social housing, on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £30,000 per annum Plus Benefits. We re experts in property services, reactive and void maintenance, refurbishment and eco-technology and we believe our people are our biggest asset. Liberty offers professional electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Our safety ethos model is based on all arboriculture work being guided by British standard 3998:2010 Treework and recommendations. Our small inclusive team is structured by competence and hierarchy lead by a Team Leader who discusses work to be carried out on ongoing & future projects. All safety equipment in aiding Treework is LOLER tested and provided by Liberty. We set realistic targets which are supported by the ground s maintenance team, reducing industrial stress on operatives, ensuring a content atmosphere amongst the team. Responsibilities for this Arboriculture Team Leader role are: Reporting to the Lead Arborist change to Arboriculture officer you will be part of a broader team of professionals responsible for providing an excellent arboriculture service Undertake all arboriculture maintenance work by schedules and seasonal demands observing good arboriculture practice General maintenance of Tree stocks Undertake Arboriculture works to ensure healthy and safe tree stock Be an integral part of the team providing a comprehensive arboriculture service Supervise the arboriculture team, agency works and apprentices in the absence of the Lead Arborist change to Arboriculture officer What we are looking for in our ideal Arboriculture Team Leader: We are looking for an enthusiastic Arborist Team Leader to work within our Grounds Maintenance Team. Undertake all types of Arboriculture work in areas and properties as per customers specifications, relevant to the area, carrying out all duties with full regard to Liberty Groups Equal Opportunities, Health and Safety and Customers Service and Performance Policies. We welcome applications from candidates with relevant NPTC qualifications and experience We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Arboriculture Team Leader, click apply below we want to hear from you! Closing date: 2nd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
Apr 18, 2024
Full time
Liberty has an exciting opportunity for an Arboriculture Team Leader to join our team, based in Salford. You will be working on social housing, on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £30,000 per annum Plus Benefits. We re experts in property services, reactive and void maintenance, refurbishment and eco-technology and we believe our people are our biggest asset. Liberty offers professional electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Our safety ethos model is based on all arboriculture work being guided by British standard 3998:2010 Treework and recommendations. Our small inclusive team is structured by competence and hierarchy lead by a Team Leader who discusses work to be carried out on ongoing & future projects. All safety equipment in aiding Treework is LOLER tested and provided by Liberty. We set realistic targets which are supported by the ground s maintenance team, reducing industrial stress on operatives, ensuring a content atmosphere amongst the team. Responsibilities for this Arboriculture Team Leader role are: Reporting to the Lead Arborist change to Arboriculture officer you will be part of a broader team of professionals responsible for providing an excellent arboriculture service Undertake all arboriculture maintenance work by schedules and seasonal demands observing good arboriculture practice General maintenance of Tree stocks Undertake Arboriculture works to ensure healthy and safe tree stock Be an integral part of the team providing a comprehensive arboriculture service Supervise the arboriculture team, agency works and apprentices in the absence of the Lead Arborist change to Arboriculture officer What we are looking for in our ideal Arboriculture Team Leader: We are looking for an enthusiastic Arborist Team Leader to work within our Grounds Maintenance Team. Undertake all types of Arboriculture work in areas and properties as per customers specifications, relevant to the area, carrying out all duties with full regard to Liberty Groups Equal Opportunities, Health and Safety and Customers Service and Performance Policies. We welcome applications from candidates with relevant NPTC qualifications and experience We offer a range of benefits for a rewarding career including though not limited to: Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Arboriculture Team Leader, click apply below we want to hear from you! Closing date: 2nd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
Job Title: Head of Insurance Base: Northwich (hybrid) Contract: Full time & Permanent Salary: Circa £65,000 Residential Management Group (RMG) , with more than 100 years of successful property management experience, is one of the UK's largest and most respected property management companies and we are continuing to grow! We're seeking a talented individual with a passion for managing insurance portfolios and driving strategic excellence. To support our growth, we have a brand new opportunity for a Head of Insurance, a hybrid role working 2 or 3 days a week at the Northwich Office. _Initially this will be more frequent, while embedding this new role within the Insurance Team._ As the lead for RMG's insurance portfolio, you'll maximise the effectiveness of our insurance arrangements. Your responsibilities include strategic planning, to mitigate risk and accountability and for design, procurement and implementation. What are some of your key focus areas? Strategic Visionary : Lead the development and implementation of long-term strategies for our Insurance programme. Your insights will ensure adaptability to our Group's diverse and growing business needs. Risk Mitigation Expert : Collaborate with internal stakeholders to assess and manage risks. Your guidance will be crucial in safeguarding our organisation. Team Development : Coach and develop our Insurance Team Leader. Your mentorship will empower them to excel. Strategic Leadership : Provide vision and direction to our Insurance Team. Your leadership will inspire excellence. Regulatory Compliance : Ensure full compliance with all regulatory, legal, and statutory requirements within the Insurance function. Relationship Building : Liaise and negotiate with our brokers, managers, and principal underwriters. Strengthen relationships with Brokers, Insurers, Adjusters, and all internal customers to maximise performance. Data-Driven Insights : Prepare reports on insurance performance, claims, and financial metrics. Analyse data to make informed decisions. Advise the Board on all insurance-related matters, assess cell performance, and guide ongoing capital requirements and dividends. Collaborate closely with the Financial Director on Board-level reporting of cell performance and risks. Policy Management : Oversee RMG's insurance policies. Manage the claims process, annual reviews, renewal budgets, and internal processes. Effective Claims Handling : Ensure policy compliance and efficient claims management. Identify risk exposures, recommend and implement cost-effective solutions; Qualifications and skills we're looking for from our Head of Insurance: Insurance Expertise : You will bring experience and understanding of managing insurance portfolios for large organisations. Your insights will be invaluable in shaping our future. Strategic Vision : You are experienced in developing and delivering insurance strategies. Your ability to think long-term will drive our success. Certified Professional : Possess a relevant insurance qualification from the Chartered Insurance Institute (Cert CII) or a similar institution. Inspirational Leadership : You have the power to inspire, uplift, and drive change. Embrace the opportunity to mentor, coach, and motivate those around you. Data-Driven Insights : Your expertise includes developing and presenting management information to senior leadership. You'll identify recommendations to address control weaknesses and drive improvements. Risk Awareness : Understand the risks within our industry environment. Your insights will guide our decisions. Collaborative Communicator : Excellent communication and relationship management skills are essential. You'll work seamlessly across multiple departments, both internal and external. Tech-Savvy : Proficient user of MS Office, with the ability to effectively analyse data. What does RMG have to offer You? We know when considering a new role it's not all about the salary and benefits, but we know it helps, in addition to a fab career opportunity, we offer A salary of circa £65,000 Hybrid working; with a minimum of 3 days in the Northwich Office, _most likely more initially while settling in_ 25 days holiday plus all Bank Holidays plus never work your Birthday, plus 2 paid volunteer days each year Free onsite parking Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 5 study days) Pension scheme and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers! If you like the sound of this role - and the opportunity to make it your own - please don't hesitate to apply! Job Types: Full-time, Permanent Pay: £63,000.00-£65,000.00 per year Schedule: Day shift Holidays Monday to Friday No weekends Application question(s): What is your salary expectation? What is your notice period and/or availability to start in this role? Experience: relevant strategy/planning: 2 years (preferred) Licence/Certification: qualification from Chartered Insurance Institute (Cert CII) (required) Work authorisation: United Kingdom (required) Work Location: In person
Apr 18, 2024
Full time
Job Title: Head of Insurance Base: Northwich (hybrid) Contract: Full time & Permanent Salary: Circa £65,000 Residential Management Group (RMG) , with more than 100 years of successful property management experience, is one of the UK's largest and most respected property management companies and we are continuing to grow! We're seeking a talented individual with a passion for managing insurance portfolios and driving strategic excellence. To support our growth, we have a brand new opportunity for a Head of Insurance, a hybrid role working 2 or 3 days a week at the Northwich Office. _Initially this will be more frequent, while embedding this new role within the Insurance Team._ As the lead for RMG's insurance portfolio, you'll maximise the effectiveness of our insurance arrangements. Your responsibilities include strategic planning, to mitigate risk and accountability and for design, procurement and implementation. What are some of your key focus areas? Strategic Visionary : Lead the development and implementation of long-term strategies for our Insurance programme. Your insights will ensure adaptability to our Group's diverse and growing business needs. Risk Mitigation Expert : Collaborate with internal stakeholders to assess and manage risks. Your guidance will be crucial in safeguarding our organisation. Team Development : Coach and develop our Insurance Team Leader. Your mentorship will empower them to excel. Strategic Leadership : Provide vision and direction to our Insurance Team. Your leadership will inspire excellence. Regulatory Compliance : Ensure full compliance with all regulatory, legal, and statutory requirements within the Insurance function. Relationship Building : Liaise and negotiate with our brokers, managers, and principal underwriters. Strengthen relationships with Brokers, Insurers, Adjusters, and all internal customers to maximise performance. Data-Driven Insights : Prepare reports on insurance performance, claims, and financial metrics. Analyse data to make informed decisions. Advise the Board on all insurance-related matters, assess cell performance, and guide ongoing capital requirements and dividends. Collaborate closely with the Financial Director on Board-level reporting of cell performance and risks. Policy Management : Oversee RMG's insurance policies. Manage the claims process, annual reviews, renewal budgets, and internal processes. Effective Claims Handling : Ensure policy compliance and efficient claims management. Identify risk exposures, recommend and implement cost-effective solutions; Qualifications and skills we're looking for from our Head of Insurance: Insurance Expertise : You will bring experience and understanding of managing insurance portfolios for large organisations. Your insights will be invaluable in shaping our future. Strategic Vision : You are experienced in developing and delivering insurance strategies. Your ability to think long-term will drive our success. Certified Professional : Possess a relevant insurance qualification from the Chartered Insurance Institute (Cert CII) or a similar institution. Inspirational Leadership : You have the power to inspire, uplift, and drive change. Embrace the opportunity to mentor, coach, and motivate those around you. Data-Driven Insights : Your expertise includes developing and presenting management information to senior leadership. You'll identify recommendations to address control weaknesses and drive improvements. Risk Awareness : Understand the risks within our industry environment. Your insights will guide our decisions. Collaborative Communicator : Excellent communication and relationship management skills are essential. You'll work seamlessly across multiple departments, both internal and external. Tech-Savvy : Proficient user of MS Office, with the ability to effectively analyse data. What does RMG have to offer You? We know when considering a new role it's not all about the salary and benefits, but we know it helps, in addition to a fab career opportunity, we offer A salary of circa £65,000 Hybrid working; with a minimum of 3 days in the Northwich Office, _most likely more initially while settling in_ 25 days holiday plus all Bank Holidays plus never work your Birthday, plus 2 paid volunteer days each year Free onsite parking Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 5 study days) Pension scheme and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers! If you like the sound of this role - and the opportunity to make it your own - please don't hesitate to apply! Job Types: Full-time, Permanent Pay: £63,000.00-£65,000.00 per year Schedule: Day shift Holidays Monday to Friday No weekends Application question(s): What is your salary expectation? What is your notice period and/or availability to start in this role? Experience: relevant strategy/planning: 2 years (preferred) Licence/Certification: qualification from Chartered Insurance Institute (Cert CII) (required) Work authorisation: United Kingdom (required) Work Location: In person
Head of Fraud and Financial Crime - London or West Yorkshire - flexible hybrid working with 1 day in the office Our client, a leading FS business, is looking to recruit a new Head of Fraud and Financial Crime into their senior leadership team In the role you will be responsible for leading fraud strategy and the fraud and FC ops functions, ensuring the need to balance protecting customers and the business against fraud whilst ensuring the customer experience is 1st class and the business is complying with regulatory requirements KEY RESPONSIBILITIES Lead the Fraud Department in delivering exceptional advisory, operational and fraud risk support to the business Develop and maintain a fraud strategy to protect customers and the Group. This includes fraud prevention, risk appetite, systems and controls roadmap, industry partnership and collaboration, analytics and rules management and operational task management Ensure all regulatory and compliance requirements are met and maintained including, AML-related transaction monitoring and reporting of suspicious activity to the nominated officer, analysis of fraudulent activity, resolution of disputed transactions, identification of efficiencies and productivity improvements Ensure that the Group can respond to financial crime threats as these emerge and evolve Implement customer fraud awareness strategies to inform the customer base of nationwide industry threats Accountable for all outsourced fraud set up, oversight and on-going management Ensure that fraud strategy and practice adhere to current and adjusts to future legislation/regulation Maintain a strong industry network to understand industry best practises and ensure the Group is industry leading Keep up to date with new technology to improve processes where necessary within the Group and understand how to combat cyber-crime. Full accountability and management of profit and loss budgets across Fraud and Financial Crime Lead the Disputes team to provide exceptional services to customers, meet SLA's and minimise loss to the Group Operational execution of Financial Crime alerts covering customer screening, transaction monitoring, suspicious activity reporting, information requests from law enforcement, and identification of enhancements/ efficiencies Ensure a risk-based and proportionate quality control framework is operated across all operational processes, to give management confidence that activities are being completed in an effective and compliant way Plays a lead role in the design, implementation and maintenance of effective systems and controls related to the investigation and reporting of potential suspicious activity to the Nominated Officer, and identification of PEPs or customers subject to economic sanctions. Resolutions for claims against section 75 of the Consumer Credit Act. Work closely with the MLRO to drive the operational strategy for the Group's customer due diligence checks and anti-money laundering requirements. Contribute to the AML strategy through identification of risks, trends and typologies Work closely with key stakeholders to ensure we have a consistent, joined up view on the totality of losses reported through our credit loss lines. KNOWLEDGE & EXPERTISE Senior management experience, specifically managing a team of financial crime/fraud specialists Demonstrable insights and understanding gained from experience of the financial services market and credit card industry Demonstrable understanding of the key fraud, money laundering, terrorist financing and sanctions risks faced by the Group Detailed understanding of risk management and FCA/PRA regulations and approach Analytical capability to build effective, statistically relevant fraud prevention strategies Understanding of mathematical modelling and machine learning techniques, and technical knowledge of analysis through SAS / SQL PROBLEM SOLVING Leads the development of the vision for the Group's fraud strategy to ensure our customers and the Group are protected from fraud loss Maintains excellent up to date knowledge through external networking on fraud trends and identifies what risks these present. Informing stakeholders and ensuring clear steps are agreed through strategy and investment planning to ensure the protection of our customers and the Group from fraud loss is achieved. Liaison with industry bodies including the FCA, PRA, SOCA, CIFAS, APACS to identify appropriate operations challenges and emerging financial crime risks and influence industry initiatives against Fraud and Financial Crime Develops and implements innovative analysis and investigative techniques to enhance the ability to detect and report emerging fraud risk in a timely manner. Continually assess the operational risks associated with the role and taking into account changing economic, legal, technological and regulatory environments and captures through the Risk Frameworks. LEADERSHIP RESPONSIBILITIES Leads and inspires the Fraud and Financial Crime department both on/offshore, working towards achieving and exceeding key performance indicators Ensures that the teams have a clear line of sight between their individual roles and the aims and ambitions of the departments and company objectives as a whole Creates a culture where the team can flourish and reach their full potential Inspires others through own actions, to ensure that regular and meaningful communications take place at the right time and using the right channels Leads by example and ensures all relevant performance management processes are carried out in line with the Group's conduct rules and standard policies and procedures Sets the annual plans and budgets for the department and full accountability for P and L lines relating to the function Puts in place strategies that relate to fraud prevention (application fraud and Falcon), third party fraud (prevention and processing and chargebacks), first party fraud (prevention), financial crime (police liaison, screening, and AML transactional monitoring), disputes (processing disputes and chargebacks). Ensuring all key performance indicators are achieved. Leads the Fraud management team to effectively manage the daily fraud detection and prevention activities ensuring all relevant policies, procedures and standards are being implemented and met. Leads and develops the Fraud management team to develop a highly productive and motivated team of individuals who achieve and exceed targets and ultimately manages the level of fraud losses and recoveries Understand the significance of regulatory factors within the team and ensure processes adhere to relevant legislation Understand the commercial impact which fraud processes will have on the business so that they meet business risk appetite Build best-in-class fraud prevention processes to support the effective management of cyber security risks Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.
Apr 18, 2024
Full time
Head of Fraud and Financial Crime - London or West Yorkshire - flexible hybrid working with 1 day in the office Our client, a leading FS business, is looking to recruit a new Head of Fraud and Financial Crime into their senior leadership team In the role you will be responsible for leading fraud strategy and the fraud and FC ops functions, ensuring the need to balance protecting customers and the business against fraud whilst ensuring the customer experience is 1st class and the business is complying with regulatory requirements KEY RESPONSIBILITIES Lead the Fraud Department in delivering exceptional advisory, operational and fraud risk support to the business Develop and maintain a fraud strategy to protect customers and the Group. This includes fraud prevention, risk appetite, systems and controls roadmap, industry partnership and collaboration, analytics and rules management and operational task management Ensure all regulatory and compliance requirements are met and maintained including, AML-related transaction monitoring and reporting of suspicious activity to the nominated officer, analysis of fraudulent activity, resolution of disputed transactions, identification of efficiencies and productivity improvements Ensure that the Group can respond to financial crime threats as these emerge and evolve Implement customer fraud awareness strategies to inform the customer base of nationwide industry threats Accountable for all outsourced fraud set up, oversight and on-going management Ensure that fraud strategy and practice adhere to current and adjusts to future legislation/regulation Maintain a strong industry network to understand industry best practises and ensure the Group is industry leading Keep up to date with new technology to improve processes where necessary within the Group and understand how to combat cyber-crime. Full accountability and management of profit and loss budgets across Fraud and Financial Crime Lead the Disputes team to provide exceptional services to customers, meet SLA's and minimise loss to the Group Operational execution of Financial Crime alerts covering customer screening, transaction monitoring, suspicious activity reporting, information requests from law enforcement, and identification of enhancements/ efficiencies Ensure a risk-based and proportionate quality control framework is operated across all operational processes, to give management confidence that activities are being completed in an effective and compliant way Plays a lead role in the design, implementation and maintenance of effective systems and controls related to the investigation and reporting of potential suspicious activity to the Nominated Officer, and identification of PEPs or customers subject to economic sanctions. Resolutions for claims against section 75 of the Consumer Credit Act. Work closely with the MLRO to drive the operational strategy for the Group's customer due diligence checks and anti-money laundering requirements. Contribute to the AML strategy through identification of risks, trends and typologies Work closely with key stakeholders to ensure we have a consistent, joined up view on the totality of losses reported through our credit loss lines. KNOWLEDGE & EXPERTISE Senior management experience, specifically managing a team of financial crime/fraud specialists Demonstrable insights and understanding gained from experience of the financial services market and credit card industry Demonstrable understanding of the key fraud, money laundering, terrorist financing and sanctions risks faced by the Group Detailed understanding of risk management and FCA/PRA regulations and approach Analytical capability to build effective, statistically relevant fraud prevention strategies Understanding of mathematical modelling and machine learning techniques, and technical knowledge of analysis through SAS / SQL PROBLEM SOLVING Leads the development of the vision for the Group's fraud strategy to ensure our customers and the Group are protected from fraud loss Maintains excellent up to date knowledge through external networking on fraud trends and identifies what risks these present. Informing stakeholders and ensuring clear steps are agreed through strategy and investment planning to ensure the protection of our customers and the Group from fraud loss is achieved. Liaison with industry bodies including the FCA, PRA, SOCA, CIFAS, APACS to identify appropriate operations challenges and emerging financial crime risks and influence industry initiatives against Fraud and Financial Crime Develops and implements innovative analysis and investigative techniques to enhance the ability to detect and report emerging fraud risk in a timely manner. Continually assess the operational risks associated with the role and taking into account changing economic, legal, technological and regulatory environments and captures through the Risk Frameworks. LEADERSHIP RESPONSIBILITIES Leads and inspires the Fraud and Financial Crime department both on/offshore, working towards achieving and exceeding key performance indicators Ensures that the teams have a clear line of sight between their individual roles and the aims and ambitions of the departments and company objectives as a whole Creates a culture where the team can flourish and reach their full potential Inspires others through own actions, to ensure that regular and meaningful communications take place at the right time and using the right channels Leads by example and ensures all relevant performance management processes are carried out in line with the Group's conduct rules and standard policies and procedures Sets the annual plans and budgets for the department and full accountability for P and L lines relating to the function Puts in place strategies that relate to fraud prevention (application fraud and Falcon), third party fraud (prevention and processing and chargebacks), first party fraud (prevention), financial crime (police liaison, screening, and AML transactional monitoring), disputes (processing disputes and chargebacks). Ensuring all key performance indicators are achieved. Leads the Fraud management team to effectively manage the daily fraud detection and prevention activities ensuring all relevant policies, procedures and standards are being implemented and met. Leads and develops the Fraud management team to develop a highly productive and motivated team of individuals who achieve and exceed targets and ultimately manages the level of fraud losses and recoveries Understand the significance of regulatory factors within the team and ensure processes adhere to relevant legislation Understand the commercial impact which fraud processes will have on the business so that they meet business risk appetite Build best-in-class fraud prevention processes to support the effective management of cyber security risks Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 18, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 18, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.