Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource ManagerSouthampton - Hybrid. 2-3 day per week onsitePermanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industryResponsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Professional Services Resource ManagerSouthampton - Hybrid. 2-3 day per week onsitePermanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industryResponsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Want to learn more about our benefits? You can check them out here. If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family. Job Type: Part-time Salary: £11.38 per hour
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Want to learn more about our benefits? You can check them out here. If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family. Job Type: Part-time Salary: £11.38 per hour
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Want to learn more about our benefits? You can check them out here. If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family. Job Type: Part-time Salary: £11.38 per hour
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Want to learn more about our benefits? You can check them out here. If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family. Job Type: Part-time Salary: £11.38 per hour
Venesky Brown Recruitment Ltd
Edinburgh, Midlothian
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Receptionist for an 8 week contract on a rate of £12.99 per hour.Responsibilities:- Working co-operatively with the School Operations Team and on your own to ensure full coverage during opening hours of reception (9.00am-5.00pm, Monday-Friday)- Directing staff, students, visitors, and research participants to various rooms, and assisting with common enquiries and referring any complex issues to the correct person(s).- Acting as first point of contact for all telephone enquiries and visitors to reception. - Respond to all queries as appropriate, resolving common issues, and referring complex issues to the Business improvement Manager and/or Buildings and Facilities Manager as required. Ensure all communication is handled effectively, is accurate, timely and is in accordance with the policy on Freedom of Information. - School Operations telephone enquiries- Ordering taxis for staff and visitors- Regularly check stationery supplies inc., paper in printer rooms and ordering any via the School Operations Team- Assist Facilities with key issue or returns in their absence. - Assessing and escalating any building and facilities issues that arise from day-to-day operational tasks i.e., supplier deliveries, external space requests etc. - Log any building faults/repairs with facilities if reported to reception. - Manage lost property and any other reception tasks as required in 7 George Square.- Other duties as assigned by the Business Improvements Manager - Operations and Building and Facilities Manager in consultation with relevant colleaguesEssential Skills:- Basic IT skills.- Numeracy and literacy skills.- Accuracy and ability to prioritise tasks within a routine.- Ability to exchange basic information verbally or in writing.- Appropriate knowledge of basic office equipment and software, typing skills etc.- Basic understanding of and ability to apply, relevant standard procedures, including those governing health and safety.If you would like to hear more about this opportunity, please get in touch.
Mar 28, 2024
Full time
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Receptionist for an 8 week contract on a rate of £12.99 per hour.Responsibilities:- Working co-operatively with the School Operations Team and on your own to ensure full coverage during opening hours of reception (9.00am-5.00pm, Monday-Friday)- Directing staff, students, visitors, and research participants to various rooms, and assisting with common enquiries and referring any complex issues to the correct person(s).- Acting as first point of contact for all telephone enquiries and visitors to reception. - Respond to all queries as appropriate, resolving common issues, and referring complex issues to the Business improvement Manager and/or Buildings and Facilities Manager as required. Ensure all communication is handled effectively, is accurate, timely and is in accordance with the policy on Freedom of Information. - School Operations telephone enquiries- Ordering taxis for staff and visitors- Regularly check stationery supplies inc., paper in printer rooms and ordering any via the School Operations Team- Assist Facilities with key issue or returns in their absence. - Assessing and escalating any building and facilities issues that arise from day-to-day operational tasks i.e., supplier deliveries, external space requests etc. - Log any building faults/repairs with facilities if reported to reception. - Manage lost property and any other reception tasks as required in 7 George Square.- Other duties as assigned by the Business Improvements Manager - Operations and Building and Facilities Manager in consultation with relevant colleaguesEssential Skills:- Basic IT skills.- Numeracy and literacy skills.- Accuracy and ability to prioritise tasks within a routine.- Ability to exchange basic information verbally or in writing.- Appropriate knowledge of basic office equipment and software, typing skills etc.- Basic understanding of and ability to apply, relevant standard procedures, including those governing health and safety.If you would like to hear more about this opportunity, please get in touch.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 38 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we areThe UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for youAs well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next stepsIf you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 38 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we areThe UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for youAs well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next stepsIf you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
shoezone has an opportunity for a Store Manager to join our team based in New Malden . You will join us on a full time (37.5 hours), permanent basis and in return, you will receive a competitive salary. Are you a role model who can inspire confidence in those around you, build strong relationships across the business and drive a culture that empowers colleagues to do the right thing for our customers? About us: We are a town centre, retail park and digital footwear retailer, offering low price and high quality footwear for the whole family. We operate from 330 stores and have approximately 2,555 employees across the UK. Our store portfolio consists of 216 town centre stores, which stock the core shoezone product range and 70 hybrid town centre stores and 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers. shoezone, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service. During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13 . The Store Manager role: As a Store Manager you will have the responsibility for the running of your store - you will be a hands on individual who leads from the front in a role which can at times be challenging and demanding, focussing ultimately on maximising sales through your local knowledge, exceeding budget targets, efficient cost controlling, promoting the best customer service and looking for opportunities to lead, motivate, develop and inspire your team. Key duties and responsibilities of our Store Manager: - Directly responsible for achieving optimum sales through commerciality, ensuring excellent customer service is provided by your team in a fast paced environment.- Actively support, develop and mentor your team of colleagues to ensure store standards are high and that the best customer experience is offered to ensure repeat custom.- Take ownership of the store by consistently maintaining store standards and commerciality by ensuring the store is merchandised to Marketing guidelines, and general housekeeping is at a high standard.- Providing a safe environment for your team and customers by implementing current health and safety policies. What we're looking for in our Store Manager : - A proven leader- Able to demonstrate your passion for retail and customer service- Someone who likes to be busy, able to multitask and can embrace change- Able to listen to your team- Be open and willing to learn and use your insight to develop the business Benefits you'll receive as our Store Manager: - Holidays starting at 28 days which will increase to 33 days after 5 years service- Profit Share Scheme- 25% Discount on all our product range- Birthday Holiday- Opportunities for Progression and Development- Workplace pension including life cover- Access to services of the Retail Trust for emotional support, grants, legal and financial advise Are we right for you? We are hands on at shoezone , and we have a 'just do it' attitude when it comes to our stores, The pace is fast, our standards are high and we're proud to be the best! We work very hard to meet the needs of our loyal customers. We are ever evolving and developing to ensure we stay current with market trends and customer expectation by embracing change. Are you right for us? If you feel that you have the skills and experience required to become our Store Manager, please click 'apply' today. We would love to hear from you!
Mar 28, 2024
Full time
shoezone has an opportunity for a Store Manager to join our team based in New Malden . You will join us on a full time (37.5 hours), permanent basis and in return, you will receive a competitive salary. Are you a role model who can inspire confidence in those around you, build strong relationships across the business and drive a culture that empowers colleagues to do the right thing for our customers? About us: We are a town centre, retail park and digital footwear retailer, offering low price and high quality footwear for the whole family. We operate from 330 stores and have approximately 2,555 employees across the UK. Our store portfolio consists of 216 town centre stores, which stock the core shoezone product range and 70 hybrid town centre stores and 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers. shoezone, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service. During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13 . The Store Manager role: As a Store Manager you will have the responsibility for the running of your store - you will be a hands on individual who leads from the front in a role which can at times be challenging and demanding, focussing ultimately on maximising sales through your local knowledge, exceeding budget targets, efficient cost controlling, promoting the best customer service and looking for opportunities to lead, motivate, develop and inspire your team. Key duties and responsibilities of our Store Manager: - Directly responsible for achieving optimum sales through commerciality, ensuring excellent customer service is provided by your team in a fast paced environment.- Actively support, develop and mentor your team of colleagues to ensure store standards are high and that the best customer experience is offered to ensure repeat custom.- Take ownership of the store by consistently maintaining store standards and commerciality by ensuring the store is merchandised to Marketing guidelines, and general housekeeping is at a high standard.- Providing a safe environment for your team and customers by implementing current health and safety policies. What we're looking for in our Store Manager : - A proven leader- Able to demonstrate your passion for retail and customer service- Someone who likes to be busy, able to multitask and can embrace change- Able to listen to your team- Be open and willing to learn and use your insight to develop the business Benefits you'll receive as our Store Manager: - Holidays starting at 28 days which will increase to 33 days after 5 years service- Profit Share Scheme- 25% Discount on all our product range- Birthday Holiday- Opportunities for Progression and Development- Workplace pension including life cover- Access to services of the Retail Trust for emotional support, grants, legal and financial advise Are we right for you? We are hands on at shoezone , and we have a 'just do it' attitude when it comes to our stores, The pace is fast, our standards are high and we're proud to be the best! We work very hard to meet the needs of our loyal customers. We are ever evolving and developing to ensure we stay current with market trends and customer expectation by embracing change. Are you right for us? If you feel that you have the skills and experience required to become our Store Manager, please click 'apply' today. We would love to hear from you!
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Working from home and weekly visits to/from thedirectors'home office. You will be an integral part of the company with an input in almost all areas. You will need to be experienced,wellorganised, able to structure your own time and preferably have carried out a similar role in a similar company. Ideally, you will have somewhere within your own property to answer/make phone calls without too much background noise. Place of works- The job is primarily ahome-basedrole with weekly visits todirectors'home office in St Albans for update meetings. Hours of works- Negotiable - may suit parent working aroundschoolhours. Your personal attributes: •Well organised and Confident •Experienced within a customer serviceandoffice based role. •Excellent communicator, able to talk to customers over the phone and deal with trades people. •Basic knowledge of accounting/Quick books/tax system/CIS/Payroll/Pensionsor willing to learn. •knowledge of running debtors accounts and following up on unpaid invoices from clients. •Ability to create spreadsheets and manage the company finances in the interest of the business and be commercially aware. •You will have access to highly confidential information such as accounts and personal details of the director, all employees and subcontractors and as such confidentiality is vital. Skillset required: •Word, excel and email. •Social media platform and other marketing tools knowledge preferable. •Ability to control engineers' diaries using acommon-senseapproach and ability to control the works/clients' enquiries. •Ability to work on own initiative and prioritise work load as per the needs of the business. •Good knowledge of locations we cover as a business, predominantly north and central London, however, this is not essential and training will be provided. •Good knowledge of the construction industry, this is preferable and training will be provided. •Experience in handling managing/letting agents as well as a good knowledge of insurance companies and how they trade. •Be a confident problem solver and have the ability to manage deadlines. Must haves: •Home office/dedicated space within your property where you can answer the phone without interruption or back ground noise. •Adaptable/Flexible in your approach. Listed below aresomeof theregular and occasionaltasksyou will be expected to carry out: Administration tasks(Non exhaustive list) •Answeringcalls and enquiries and issuing workson diaries. •Contacting customers to manage chase up quotations provided and update on system. •Managing/creatingtraining diariesand arrange training for engineers. •Liaise with our H&S advisor in organising our health and safety documentation for submitting to accreditation bodies. •Monitor/action email accounts daily for the director and respond on his behalf. •Support the director with recruitment, onboard and off board employees to the business. •Ensure monthly filing is up to date including end of year. •Maintain stationary/office equipment supplies and place orders as necessary. •Maintain and update training matrix for all employees - arrange training courses where necessary to ensure qualifications do not lapse. •Maintain and update various company spreadsheets to ensure insurance's/ vehicle maintenance etc is up to date and does not lapse. Marketing: •Covering other aspects of marketing such as customer journey changes, input on design for company image, vehicle sign writing and other aspects. Financial tasks (Non-exhaustive list) •Quarterly - Monthly- downloadfollowing files to send to our accountant in CSV format and save in relevant folders Stripe (credit card sales) Capital on tap - Credit card purchases •Quarterly -Monitor VAT returns - Ensure Quick books is reconciled correctly on a monthly basis to enable the accountant to prepare the VAT return for director's sign off, ensure payment is received at HMRC on time. •Monthly- Reconcile digital monthly transactions in quick books and ensure the debtors list is updated, chase any outstanding payments. •Weekly -Pay subcontractors and enter all data into the CIS sheet and ready for payroll purposes. •Monthly - Pay wages to all employees, send out payslips and save payslips in relevant folder. •Monthly - Uploadand paypensionscontributions. •Monthly- Pay employer and NI contributions to HMRC on time. •Monthly - Calling customers to take payments over the phone and chasing customer payments. •Monthly - Produce report on debtors and creditors and note on how debtors have been communicated with, and when to expect payments •Monthly - Expenses forms from fitters - run through form and check all correct and vat receipts are in place •Monthly - Check when Corporation Tax is due and confirm up to date •Be prepared to travel to and from an office should we ever move into one. Remuneration -Negotiable Monthly pay on the 10thof each month for the previous month. Our accountants compile the documentation and necessary processes in line with all legislation. Holidays- pro-rata allocation of paid days. Full time employees receive 28 dayspaid includingbank holidays. Pension- The company operates the standard AutoEnrolment pensionschemein line with Government legislation. StatutorySick Pay- The company operates the standard sick pay in line with Government legislation. StatutoryMaternity pay-The company operates the standard maternity pay in line with Government legislation. Laptop and mobile provided.
Mar 28, 2024
Full time
Working from home and weekly visits to/from thedirectors'home office. You will be an integral part of the company with an input in almost all areas. You will need to be experienced,wellorganised, able to structure your own time and preferably have carried out a similar role in a similar company. Ideally, you will have somewhere within your own property to answer/make phone calls without too much background noise. Place of works- The job is primarily ahome-basedrole with weekly visits todirectors'home office in St Albans for update meetings. Hours of works- Negotiable - may suit parent working aroundschoolhours. Your personal attributes: •Well organised and Confident •Experienced within a customer serviceandoffice based role. •Excellent communicator, able to talk to customers over the phone and deal with trades people. •Basic knowledge of accounting/Quick books/tax system/CIS/Payroll/Pensionsor willing to learn. •knowledge of running debtors accounts and following up on unpaid invoices from clients. •Ability to create spreadsheets and manage the company finances in the interest of the business and be commercially aware. •You will have access to highly confidential information such as accounts and personal details of the director, all employees and subcontractors and as such confidentiality is vital. Skillset required: •Word, excel and email. •Social media platform and other marketing tools knowledge preferable. •Ability to control engineers' diaries using acommon-senseapproach and ability to control the works/clients' enquiries. •Ability to work on own initiative and prioritise work load as per the needs of the business. •Good knowledge of locations we cover as a business, predominantly north and central London, however, this is not essential and training will be provided. •Good knowledge of the construction industry, this is preferable and training will be provided. •Experience in handling managing/letting agents as well as a good knowledge of insurance companies and how they trade. •Be a confident problem solver and have the ability to manage deadlines. Must haves: •Home office/dedicated space within your property where you can answer the phone without interruption or back ground noise. •Adaptable/Flexible in your approach. Listed below aresomeof theregular and occasionaltasksyou will be expected to carry out: Administration tasks(Non exhaustive list) •Answeringcalls and enquiries and issuing workson diaries. •Contacting customers to manage chase up quotations provided and update on system. •Managing/creatingtraining diariesand arrange training for engineers. •Liaise with our H&S advisor in organising our health and safety documentation for submitting to accreditation bodies. •Monitor/action email accounts daily for the director and respond on his behalf. •Support the director with recruitment, onboard and off board employees to the business. •Ensure monthly filing is up to date including end of year. •Maintain stationary/office equipment supplies and place orders as necessary. •Maintain and update training matrix for all employees - arrange training courses where necessary to ensure qualifications do not lapse. •Maintain and update various company spreadsheets to ensure insurance's/ vehicle maintenance etc is up to date and does not lapse. Marketing: •Covering other aspects of marketing such as customer journey changes, input on design for company image, vehicle sign writing and other aspects. Financial tasks (Non-exhaustive list) •Quarterly - Monthly- downloadfollowing files to send to our accountant in CSV format and save in relevant folders Stripe (credit card sales) Capital on tap - Credit card purchases •Quarterly -Monitor VAT returns - Ensure Quick books is reconciled correctly on a monthly basis to enable the accountant to prepare the VAT return for director's sign off, ensure payment is received at HMRC on time. •Monthly- Reconcile digital monthly transactions in quick books and ensure the debtors list is updated, chase any outstanding payments. •Weekly -Pay subcontractors and enter all data into the CIS sheet and ready for payroll purposes. •Monthly - Pay wages to all employees, send out payslips and save payslips in relevant folder. •Monthly - Uploadand paypensionscontributions. •Monthly- Pay employer and NI contributions to HMRC on time. •Monthly - Calling customers to take payments over the phone and chasing customer payments. •Monthly - Produce report on debtors and creditors and note on how debtors have been communicated with, and when to expect payments •Monthly - Expenses forms from fitters - run through form and check all correct and vat receipts are in place •Monthly - Check when Corporation Tax is due and confirm up to date •Be prepared to travel to and from an office should we ever move into one. Remuneration -Negotiable Monthly pay on the 10thof each month for the previous month. Our accountants compile the documentation and necessary processes in line with all legislation. Holidays- pro-rata allocation of paid days. Full time employees receive 28 dayspaid includingbank holidays. Pension- The company operates the standard AutoEnrolment pensionschemein line with Government legislation. StatutorySick Pay- The company operates the standard sick pay in line with Government legislation. StatutoryMaternity pay-The company operates the standard maternity pay in line with Government legislation. Laptop and mobile provided.
Job Title: Financial Administrator - Part time Industry: Wealth Management Location: Bristol City Centre Salary: £23,000 - £25,500 (pro rata) Job reference: 8961 Job Description: Recruit UK are proud to be working with an Investment House to bring in a Financial Administrator to join their Bristol office. Your role will include providing support to clients through being responsible for their accounts and supporting any necessary changes required on these. You will support the Investment Managers with the processing of new business and provide administrative support. You would be required to work 14 hours a week, however you could work these hours as you wish. Duties will include: Tracking client cases Communicates with investment managers or intermediaries. Ensures timely banking of client cheques and proper fund allocation, Manages risk documentation. Assists with income generation through administrative support. Benefits: 25 days holiday Salary up to £25,500 Hybrid working - full home office set up and laptop provided. Generous pension scheme - 9% Bonus scheme Exam support and clear progression Life assurance Income protection Private health scheme Skills and experience required: Previous financial services experience Ability to multitask Problem solving skills A good understanding of Microsoft Office High level of numeracy skill Excellent communication skills - both written and verbal Ability to work independently and as a team Please note this is a 1-year fixed-term contract. About Recruit UK: As specialists in financial services recruitment, we bring unique expertise, insight and connections, whether you are looking for a new job or are trying to fill a role. We have a reach of more than 100,000 financial services connections. Right now, Recruit UK are pleased to be working with an Independent Financial Planning firm in Bristol on a Financial AdministratorAdministration role. Our commitment to you: Start every journey with a conversation to find out about you in-depth. Provide honest feedback on where you fit in the jobs market. Use our network across the financial world to match you to your perfect position. Or if we think you already have it, we'll tell you. Take a holistic mindfulness approach - career happiness is rarely just about the money. Cover the whole of the UK with a local touch through our regional teams. Never pester you.
Mar 28, 2024
Full time
Job Title: Financial Administrator - Part time Industry: Wealth Management Location: Bristol City Centre Salary: £23,000 - £25,500 (pro rata) Job reference: 8961 Job Description: Recruit UK are proud to be working with an Investment House to bring in a Financial Administrator to join their Bristol office. Your role will include providing support to clients through being responsible for their accounts and supporting any necessary changes required on these. You will support the Investment Managers with the processing of new business and provide administrative support. You would be required to work 14 hours a week, however you could work these hours as you wish. Duties will include: Tracking client cases Communicates with investment managers or intermediaries. Ensures timely banking of client cheques and proper fund allocation, Manages risk documentation. Assists with income generation through administrative support. Benefits: 25 days holiday Salary up to £25,500 Hybrid working - full home office set up and laptop provided. Generous pension scheme - 9% Bonus scheme Exam support and clear progression Life assurance Income protection Private health scheme Skills and experience required: Previous financial services experience Ability to multitask Problem solving skills A good understanding of Microsoft Office High level of numeracy skill Excellent communication skills - both written and verbal Ability to work independently and as a team Please note this is a 1-year fixed-term contract. About Recruit UK: As specialists in financial services recruitment, we bring unique expertise, insight and connections, whether you are looking for a new job or are trying to fill a role. We have a reach of more than 100,000 financial services connections. Right now, Recruit UK are pleased to be working with an Independent Financial Planning firm in Bristol on a Financial AdministratorAdministration role. Our commitment to you: Start every journey with a conversation to find out about you in-depth. Provide honest feedback on where you fit in the jobs market. Use our network across the financial world to match you to your perfect position. Or if we think you already have it, we'll tell you. Take a holistic mindfulness approach - career happiness is rarely just about the money. Cover the whole of the UK with a local touch through our regional teams. Never pester you.
My client an exceptional Pensions and Investment Company in the Buckinghamshire area is actively looking to recruit a hugely skilled SENIOR TECHNICAL ANALYST WITHIN DEFINED BENEFIT PENSION. THIS IS 100% REQUIRED:- At least 5 years DB pension experience and knowledge is essential. You will have a good knowledge of pensions, legislation and regulatory requirements. Recent involvement in implementing pensions related change within a pension administration environment, is desirable. Excellent communication, listening and organisational skills. Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent. A relevant qualification or progress with PMI examinations is desirable. THE ROLE IS LINKED TO THE FOLLOWING BUSINESS WISE:-(The Role reports into a Pension Administration Associate or Technical Manager) Keep up to date with regulatory and market developments that affect pension administration. Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales. Provide support to keep the business processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to the Company Information Security Policy, and other Company accreditations and awards Any other reasonable task as advised from time-to-time The benefits are exceptional - IN ORDER TO BE CONSIDERED YOU MUST AS OUTLINED HAVE 5 YEARS DEFINED BENEFIT PENSIONS SKILLS AND EXCELLENT KNOWLEDGE OF COMPLEX TECHINCAL PENSIONS.
Mar 28, 2024
Full time
My client an exceptional Pensions and Investment Company in the Buckinghamshire area is actively looking to recruit a hugely skilled SENIOR TECHNICAL ANALYST WITHIN DEFINED BENEFIT PENSION. THIS IS 100% REQUIRED:- At least 5 years DB pension experience and knowledge is essential. You will have a good knowledge of pensions, legislation and regulatory requirements. Recent involvement in implementing pensions related change within a pension administration environment, is desirable. Excellent communication, listening and organisational skills. Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent. A relevant qualification or progress with PMI examinations is desirable. THE ROLE IS LINKED TO THE FOLLOWING BUSINESS WISE:-(The Role reports into a Pension Administration Associate or Technical Manager) Keep up to date with regulatory and market developments that affect pension administration. Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales. Provide support to keep the business processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to the Company Information Security Policy, and other Company accreditations and awards Any other reasonable task as advised from time-to-time The benefits are exceptional - IN ORDER TO BE CONSIDERED YOU MUST AS OUTLINED HAVE 5 YEARS DEFINED BENEFIT PENSIONS SKILLS AND EXCELLENT KNOWLEDGE OF COMPLEX TECHINCAL PENSIONS.
Purpose The Estimator is responsible for developing estimate plans, contributing to and overseeing the detailed development of estimates, coordinating with other departments as required and conducting estimate reviews with the Estimating Manager. Accountabilities The Estimator will prepare and manage estimate/bid packages, ensuring all required documentation/information is included Assist in (and when required) lead the development of the construction execution plan, which will form part of the basis of the estimate, Read and interpret ITT documentation, Participate in tender analysis and capability analysis Determine or develop personnel rate cards along with senior management, Prepare discipline by discipline quantity take-offs (Electrical, Instrumentation, Fire Detection etc.) Work with sub-contracts and suppliers to prepare and distribute subcontractor & materials RFQ packages for work within project scope but not performed internally, including defining the scope of work, providing drawings, specifications and required documentation, Develop detailed indirect estimates, both onsite and off-site support Complete detailed cost calculations including indirect, direct labour, material, rentals, subcontracts, and equipment, Gather, analyse, input and compile information for negotiated work; partake in operations handovers Competencies The Estimator will support clients and business development activities, Demonstrates ability to support BDEV and close out pending opportunities from the weekly sales report, Demonstrates a skill set in customer relations Demonstrates support to the business sector(s) annual business plans, Has the ability to prepare Pre-Invitation to Tender (ITT) information for forthcoming opportunities in the pipeline Has the skill set to thoroughly review client enquiries including instructions to tenderers and specifications and prepare commercial and technical detailed proposals instructions for small, medium and complex tenders Has the skill set to thoroughly reviews client enquiries including specifications and drawings to determine scope of work and required contents of estimate, Demonstrates the ability to undertake the role of Bid Manager, Demonstrates the ability to deal with and liaise with customers during the tender period Has the ability to manage and run internal approval meetings, Can plan, organise and direct all elements of bid delivery including minor and major tenders. Manages the development of proposal responses as required following CPP15 Can set and manage the proposal schedule and allocate responsibilities to the bid team, in line with the tender governance procedures, ensuring the bid team are on target throughout the proposal process, Make recommendations ref: Bid / No Bid decision, Demonstrates the ability to translates the Win Strategy into key themes throughout the proposal document Coordinates proposal preparation, formatting, editing, reviews, reproduction and delivery of minor and major tenders, Ensure that all sales documents comply with our company communication guides and client confidentiality requirements, Ensure timely submission of proposals to client deadlines Ensures all working documents and data are organised and maintained to back-up estimate figures including effective liaison during the estimating phase between various company departments to establish continuity and consistency, Demonstrates continuous improvement, Supports handover to projects and specific project support, Ability to coordinate and manage the risk and opportunities register, Ability to provide high level top down budget estimates Ability to prepare estimate plans describing how we plan to estimate projects (small, medium and large projects), Ability to prepare different types of estimates such as reimbursable, target cost and lump sum Demonstrates the skills set to prepare multidiscipline estimates such as labour supply, equipment installation, piping, structural steelwork, electrical, instrumentation and control and civil works, Ability to complete client workbooks: Simple, moderate and complex Prepares a basis of estimate to clarify our tendered position (commercial and technical), Liaise with legal with regards terms and conditions and understands the legal governance, Demonstrates the ability to write sections of the ITT including commercial and technical sections of the proposal response Assists the assigned Bid Manager in the preparation of the technical content including project execution methodology and supporting documents such as schedule, personnel nominations, man-hours, deliverables lists, technical clarifications and deviations Shows commitment and skill to achieve the required levels of quality in the execution of proposal preparation and estimating activities, Able to co-ordinate proposals in a timely manner to achieve tight deadlines, Able to gain customer confidence and able to influence customers Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time, Satisfied clients, both internal and/or external, Timely completion of work, Quality of work, Adherence to relevant processes, procedures, and Policies, Professionalism, Integrity, Trust, Team Spirit, Caring Commercial & Risk Inform project manager / line manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings Function as an ambassador for the Company, always presenting the right image to existing and potential clients, To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner, Working within the Company s ISO9001:2008 quality systems, Responsible for own safety at work, Consideration to be given to others in working environment, Adhere to Company and client health and safety procedures Comply with and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs, Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems, A good understanding of the availability and use of all relevant electronic tools and software Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures Knowledge, Skills, Experience & Qualifications The role is required to have a formal UK qualification in estimating, engineering, or construction, Experience in an estimating role, People skills, Honesty, integrity, and reliability Solid written and verbal communication skills, High diligence, Organisational skills, Critical thinking and problem-solving skills, Research skills, Analytical skills, Excellent computer skills, including MS Office, particularly Excel, Word, and Outlook, Good presentation skills (PowerPoint), Understanding of data privacy standards These roles and responsibilities are issued as a guideline to help you understand the duties you are expected to undertake as part of your role. They may be subject to change from time-to-time to meet business needs, and you may be required to carry-out additional duties that are reasonably consistent with you
Mar 28, 2024
Full time
Purpose The Estimator is responsible for developing estimate plans, contributing to and overseeing the detailed development of estimates, coordinating with other departments as required and conducting estimate reviews with the Estimating Manager. Accountabilities The Estimator will prepare and manage estimate/bid packages, ensuring all required documentation/information is included Assist in (and when required) lead the development of the construction execution plan, which will form part of the basis of the estimate, Read and interpret ITT documentation, Participate in tender analysis and capability analysis Determine or develop personnel rate cards along with senior management, Prepare discipline by discipline quantity take-offs (Electrical, Instrumentation, Fire Detection etc.) Work with sub-contracts and suppliers to prepare and distribute subcontractor & materials RFQ packages for work within project scope but not performed internally, including defining the scope of work, providing drawings, specifications and required documentation, Develop detailed indirect estimates, both onsite and off-site support Complete detailed cost calculations including indirect, direct labour, material, rentals, subcontracts, and equipment, Gather, analyse, input and compile information for negotiated work; partake in operations handovers Competencies The Estimator will support clients and business development activities, Demonstrates ability to support BDEV and close out pending opportunities from the weekly sales report, Demonstrates a skill set in customer relations Demonstrates support to the business sector(s) annual business plans, Has the ability to prepare Pre-Invitation to Tender (ITT) information for forthcoming opportunities in the pipeline Has the skill set to thoroughly review client enquiries including instructions to tenderers and specifications and prepare commercial and technical detailed proposals instructions for small, medium and complex tenders Has the skill set to thoroughly reviews client enquiries including specifications and drawings to determine scope of work and required contents of estimate, Demonstrates the ability to undertake the role of Bid Manager, Demonstrates the ability to deal with and liaise with customers during the tender period Has the ability to manage and run internal approval meetings, Can plan, organise and direct all elements of bid delivery including minor and major tenders. Manages the development of proposal responses as required following CPP15 Can set and manage the proposal schedule and allocate responsibilities to the bid team, in line with the tender governance procedures, ensuring the bid team are on target throughout the proposal process, Make recommendations ref: Bid / No Bid decision, Demonstrates the ability to translates the Win Strategy into key themes throughout the proposal document Coordinates proposal preparation, formatting, editing, reviews, reproduction and delivery of minor and major tenders, Ensure that all sales documents comply with our company communication guides and client confidentiality requirements, Ensure timely submission of proposals to client deadlines Ensures all working documents and data are organised and maintained to back-up estimate figures including effective liaison during the estimating phase between various company departments to establish continuity and consistency, Demonstrates continuous improvement, Supports handover to projects and specific project support, Ability to coordinate and manage the risk and opportunities register, Ability to provide high level top down budget estimates Ability to prepare estimate plans describing how we plan to estimate projects (small, medium and large projects), Ability to prepare different types of estimates such as reimbursable, target cost and lump sum Demonstrates the skills set to prepare multidiscipline estimates such as labour supply, equipment installation, piping, structural steelwork, electrical, instrumentation and control and civil works, Ability to complete client workbooks: Simple, moderate and complex Prepares a basis of estimate to clarify our tendered position (commercial and technical), Liaise with legal with regards terms and conditions and understands the legal governance, Demonstrates the ability to write sections of the ITT including commercial and technical sections of the proposal response Assists the assigned Bid Manager in the preparation of the technical content including project execution methodology and supporting documents such as schedule, personnel nominations, man-hours, deliverables lists, technical clarifications and deviations Shows commitment and skill to achieve the required levels of quality in the execution of proposal preparation and estimating activities, Able to co-ordinate proposals in a timely manner to achieve tight deadlines, Able to gain customer confidence and able to influence customers Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time, Satisfied clients, both internal and/or external, Timely completion of work, Quality of work, Adherence to relevant processes, procedures, and Policies, Professionalism, Integrity, Trust, Team Spirit, Caring Commercial & Risk Inform project manager / line manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings Function as an ambassador for the Company, always presenting the right image to existing and potential clients, To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner, Working within the Company s ISO9001:2008 quality systems, Responsible for own safety at work, Consideration to be given to others in working environment, Adhere to Company and client health and safety procedures Comply with and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs, Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems, A good understanding of the availability and use of all relevant electronic tools and software Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures Knowledge, Skills, Experience & Qualifications The role is required to have a formal UK qualification in estimating, engineering, or construction, Experience in an estimating role, People skills, Honesty, integrity, and reliability Solid written and verbal communication skills, High diligence, Organisational skills, Critical thinking and problem-solving skills, Research skills, Analytical skills, Excellent computer skills, including MS Office, particularly Excel, Word, and Outlook, Good presentation skills (PowerPoint), Understanding of data privacy standards These roles and responsibilities are issued as a guideline to help you understand the duties you are expected to undertake as part of your role. They may be subject to change from time-to-time to meet business needs, and you may be required to carry-out additional duties that are reasonably consistent with you
End Date Thursday 28 March 2024 Salary Range £31,151 - £32,790 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary Please see below full job decription Job Description JOB TITLE: Protection Consultant - Cavendish Online SALARY : £2966 9 - £31230 (OTE £50200) LOCATION: Bristol Harbourside HOURS: Full-time - 40 hours (Monday to Thursday 9.45am-7pm and Friday 9.45am-6pm) WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol office. This will be agreed by your Line Manager. About this opportunity Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! Supporting our Cavendish Online business, we re currently looking for an enthusiastic and driven . Protection Consultant, you ll provide clear guidance to our customers on the various protection insurance options available to them. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team. We will provide you with great training which will be full time f or 4-6 weeks in our B ri stol office , leading to a hybrid role when fully competent. About Us From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. What you ll need You ll have good interpersonal, organisational and communication skills, along with the ability to establish rapport and build relationships based on trust . Identify customer needs Strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements. Desire to work and succeed in a sales environment with monthly Targets / KPI s Proactive and organised, with an ability to manage your workload Positively influence others by demonstrating core values and behaviours. Be open and receptive to feedback and improvement suggestions Empower others by sharing your skills and knowledge. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups . We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 24 days holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policie s Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 28, 2024
Full time
End Date Thursday 28 March 2024 Salary Range £31,151 - £32,790 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working, Job Share Job Description Summary Please see below full job decription Job Description JOB TITLE: Protection Consultant - Cavendish Online SALARY : £2966 9 - £31230 (OTE £50200) LOCATION: Bristol Harbourside HOURS: Full-time - 40 hours (Monday to Thursday 9.45am-7pm and Friday 9.45am-6pm) WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol office. This will be agreed by your Line Manager. About this opportunity Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! Supporting our Cavendish Online business, we re currently looking for an enthusiastic and driven . Protection Consultant, you ll provide clear guidance to our customers on the various protection insurance options available to them. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team. We will provide you with great training which will be full time f or 4-6 weeks in our B ri stol office , leading to a hybrid role when fully competent. About Us From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. What you ll need You ll have good interpersonal, organisational and communication skills, along with the ability to establish rapport and build relationships based on trust . Identify customer needs Strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements. Desire to work and succeed in a sales environment with monthly Targets / KPI s Proactive and organised, with an ability to manage your workload Positively influence others by demonstrating core values and behaviours. Be open and receptive to feedback and improvement suggestions Empower others by sharing your skills and knowledge. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups . We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 24 days holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policie s Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Mar 28, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Job Title: Site Contract & Commercial Officer Duration: 6 months Location: Bridgwater, Somerset Job Description: The Site Contract & Commercial Officer will take responsibility for commercial discussions regarding site activities with the customer, in close coordination with Paris C&C team. Responsible for contractual activities linked to site matters, among other coordinating Early Warnings and General communications, in close coordination with Paris C&C team. Facilitating daily interfaces between client on site and Framatome Project Team. Main Responsibilities Commercial topics Coordinate with client to clarify Variation Requests (VAR) and Variation Proposals (VP) Ensure communication with client (respectively Framatome) When required, setup dedicated data room Prepare and attend the Change & Opportunity Meetings Coordinate the Early Warnings management Set-up and attend the Risk Reduction Meetings (RRM), and draft the related Minutes of Meeting Follow-up the overall progress (from Early Warning's creation to closing, including actions resulting from Risks Mitigation Meetings) Liaise with client to progress and clarify actions expected by client, and communicate to Framatome Respectively, liaise with Framatome to progress and clarify actions expected by Framatome, and communicate to client Prepare and lead the weekly meetings within Framatome Prepare and lead the weekly meetings between client and Framatome Prepare the monthly monitoring and related analyses General Communications (GCs) issued by client Where relevant, draft answers for Framatome Pilots' validation Attend the weekly progress meetings with client Support the Contract Team based in La Défense Manage any specific work delegated by the Framatome Contract Team in La Défense client Expedite, coordinate or lead actions raised in the monthly CCM Coordinate transverse topics Ensure a smooth and effective communication between the respective CCM Teams (client and Framatome) Collect any request from client related to Contract/Commercial, clarifies them where required and systematically transmits the requests to the corresponding Framatome Manager in France or in UK Define with point(s) of contract in France or in UK the way and the timeframe to respond to client: preparation of the answer, internal validation before sending to client, presentation to client, additional clarifications (in any) Collect any request from Framatome related to Contract/Commercial, clarifies them where required, transmits and explains the requests to the appropriate client members Key Skills and experiences: Extensive experience in a similar role, ideally in Large Projects Ideally worked on client more than 5 years experience in a similar role Excellent communication skills Results orientation, reliable, analytical capabilities, sense of synthesis Customer orientation English level: High-Elementary (Bright Test reference) at minimum Computer literate: standard Microsoft package Qualifications Bachelors degree is mandatory, Masters degree is desirable Legal or Business School Degree Background: Nuclear, Construction, Engineering, Large projects
Mar 28, 2024
Contractor
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Job Title: Site Contract & Commercial Officer Duration: 6 months Location: Bridgwater, Somerset Job Description: The Site Contract & Commercial Officer will take responsibility for commercial discussions regarding site activities with the customer, in close coordination with Paris C&C team. Responsible for contractual activities linked to site matters, among other coordinating Early Warnings and General communications, in close coordination with Paris C&C team. Facilitating daily interfaces between client on site and Framatome Project Team. Main Responsibilities Commercial topics Coordinate with client to clarify Variation Requests (VAR) and Variation Proposals (VP) Ensure communication with client (respectively Framatome) When required, setup dedicated data room Prepare and attend the Change & Opportunity Meetings Coordinate the Early Warnings management Set-up and attend the Risk Reduction Meetings (RRM), and draft the related Minutes of Meeting Follow-up the overall progress (from Early Warning's creation to closing, including actions resulting from Risks Mitigation Meetings) Liaise with client to progress and clarify actions expected by client, and communicate to Framatome Respectively, liaise with Framatome to progress and clarify actions expected by Framatome, and communicate to client Prepare and lead the weekly meetings within Framatome Prepare and lead the weekly meetings between client and Framatome Prepare the monthly monitoring and related analyses General Communications (GCs) issued by client Where relevant, draft answers for Framatome Pilots' validation Attend the weekly progress meetings with client Support the Contract Team based in La Défense Manage any specific work delegated by the Framatome Contract Team in La Défense client Expedite, coordinate or lead actions raised in the monthly CCM Coordinate transverse topics Ensure a smooth and effective communication between the respective CCM Teams (client and Framatome) Collect any request from client related to Contract/Commercial, clarifies them where required and systematically transmits the requests to the corresponding Framatome Manager in France or in UK Define with point(s) of contract in France or in UK the way and the timeframe to respond to client: preparation of the answer, internal validation before sending to client, presentation to client, additional clarifications (in any) Collect any request from Framatome related to Contract/Commercial, clarifies them where required, transmits and explains the requests to the appropriate client members Key Skills and experiences: Extensive experience in a similar role, ideally in Large Projects Ideally worked on client more than 5 years experience in a similar role Excellent communication skills Results orientation, reliable, analytical capabilities, sense of synthesis Customer orientation English level: High-Elementary (Bright Test reference) at minimum Computer literate: standard Microsoft package Qualifications Bachelors degree is mandatory, Masters degree is desirable Legal or Business School Degree Background: Nuclear, Construction, Engineering, Large projects
What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Brighton Beach House Set on the seafront with views of the pier, Brighton Beach House spans two floors and features Art Deco inspired interiors, a rooftop terrace and a banana shaped pool specially design by artist David Shrigley. The club menu has been specially created for Brighton, with a focus on seafood while the dining room serves Mediterranean inspired dishes. The club also features fitness facilities including free weights, cardio areas, a sauna and steam room. The Role The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety. Main Duties Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values Implementing, overseeing and understanding the commercial viability of your business Effective hands-on day to day management and problem solving both front and back of house operations Performance standards Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency Demonstrating a commercial ability and awareness to both maximize and celebrate annual events Work with HOD's to ensure departmental budgets are met consistently Ensure that all departments rotas are forecasted, costed and published in line with the company standards To aim, achieve and maintain minimum 90% mystery shopper score in all departments Ensure retention of team members in line with company standards Management expectations and accountabilities Responsibility for feedback, training and development of all managers working at the site. Ensure that the site meets 100% completion yearly for annual reviews Embody, display and proactively drive the companies Pillars and Values Ensure that company policies and standards are maintained consistently by everyone working at the site Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place Scope of authority Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site. Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge What we are looking for Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal license holder SIA knowledge, understanding and experience Brighton Beach House Opening Hours: Mon - Thurs - 8am - 11pm Fri - Sat - 8am - 1am Sunday - 8am - 1am subject to change kitchen will close earlier Nearest Station (BN2 1AY): Brighton
Mar 28, 2024
Full time
What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Brighton Beach House Set on the seafront with views of the pier, Brighton Beach House spans two floors and features Art Deco inspired interiors, a rooftop terrace and a banana shaped pool specially design by artist David Shrigley. The club menu has been specially created for Brighton, with a focus on seafood while the dining room serves Mediterranean inspired dishes. The club also features fitness facilities including free weights, cardio areas, a sauna and steam room. The Role The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety. Main Duties Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values Implementing, overseeing and understanding the commercial viability of your business Effective hands-on day to day management and problem solving both front and back of house operations Performance standards Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency Demonstrating a commercial ability and awareness to both maximize and celebrate annual events Work with HOD's to ensure departmental budgets are met consistently Ensure that all departments rotas are forecasted, costed and published in line with the company standards To aim, achieve and maintain minimum 90% mystery shopper score in all departments Ensure retention of team members in line with company standards Management expectations and accountabilities Responsibility for feedback, training and development of all managers working at the site. Ensure that the site meets 100% completion yearly for annual reviews Embody, display and proactively drive the companies Pillars and Values Ensure that company policies and standards are maintained consistently by everyone working at the site Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place Scope of authority Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site. Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge What we are looking for Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal license holder SIA knowledge, understanding and experience Brighton Beach House Opening Hours: Mon - Thurs - 8am - 11pm Fri - Sat - 8am - 1am Sunday - 8am - 1am subject to change kitchen will close earlier Nearest Station (BN2 1AY): Brighton
ABOUT THE ROLE As Operations Manager within the North Division at Barchester, youll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. Well look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed. Itll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, youll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, youll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, youll be a role model who demonstrates person-centred care by building close and trusting relationships with residents. This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As youll be working within our homes, youll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and youll be a strong, resilient and confident individual who will thrive on this. ABOUT YOU You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. Its also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. Youll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. Youll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If youd like to use your leadership and people skills in an organisation that provides the quality care youd expect for your loved ones, this is an empowering and rewarding place to be. 7766
Mar 28, 2024
Full time
ABOUT THE ROLE As Operations Manager within the North Division at Barchester, youll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. Well look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed. Itll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, youll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, youll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, youll be a role model who demonstrates person-centred care by building close and trusting relationships with residents. This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As youll be working within our homes, youll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and youll be a strong, resilient and confident individual who will thrive on this. ABOUT YOU You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. Its also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. Youll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. Youll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If youd like to use your leadership and people skills in an organisation that provides the quality care youd expect for your loved ones, this is an empowering and rewarding place to be. 7766
Company description: SGB Job description: Business Change Analyst - Transformation Salary: £40,000 - £45,000 plus excellent benefits package We have an exciting opportunity for a Business Change Analyst to join our Transformation team. You will work closely with business stakeholders to understand the content and implications of project initiatives, ensuring that appropriate business processes and systems are designed and delivered to facilitate the anticipated benefits of the change. You will have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams and communicate complex concepts in a clear and concise manner. Key Responsibilities: Gain consensus on project goals and scope, ensuring a shared understanding of the end-to-end business impacts of change across people, processes, systems, and customers. Support the development of benefits-cases. Design and implement business and operational solutions, producing options-papers to drive high level decision-making as required. Produce "as is" and "to be" business process maps using standard methods and tools. Gather business requirements, ensuring these are traceable to project objectives and clearly understood by solution-design teams. Support business stakeholders to define and execute user acceptance testing (UAT). Support the smooth implementation of change, for example through effective communication, and development and delivery of training around process changes and new ways of working. Support a broad-range of change projects as a business-based (rather than IT-based) Business Analyst, hence a solid background in process-design and high-level requirements elicitation is essential (we are not seeking technical Business Analysts). If you are interested in this role, we'd love to hear from you. MEET THE MANAGER Andrew is the Head of Business Change here at Scania. When recruiting, Andrew is looking for an individual who displays the right attitudes and who is motivated and proactive. The role requires you to be confident in presenting complicated information in a clear manner to allow for decisions to be made, with exceptional attention to detail to be able to report back to the organisation in a timely manner. Quote from the Manager "Scania are on a really exciting change journey and the business needs our assistance to navigate this journey. My interactions to date have a shown a real willingness to change which is one of the most enjoyable things about working for Scania". Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Mar 28, 2024
Full time
Company description: SGB Job description: Business Change Analyst - Transformation Salary: £40,000 - £45,000 plus excellent benefits package We have an exciting opportunity for a Business Change Analyst to join our Transformation team. You will work closely with business stakeholders to understand the content and implications of project initiatives, ensuring that appropriate business processes and systems are designed and delivered to facilitate the anticipated benefits of the change. You will have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams and communicate complex concepts in a clear and concise manner. Key Responsibilities: Gain consensus on project goals and scope, ensuring a shared understanding of the end-to-end business impacts of change across people, processes, systems, and customers. Support the development of benefits-cases. Design and implement business and operational solutions, producing options-papers to drive high level decision-making as required. Produce "as is" and "to be" business process maps using standard methods and tools. Gather business requirements, ensuring these are traceable to project objectives and clearly understood by solution-design teams. Support business stakeholders to define and execute user acceptance testing (UAT). Support the smooth implementation of change, for example through effective communication, and development and delivery of training around process changes and new ways of working. Support a broad-range of change projects as a business-based (rather than IT-based) Business Analyst, hence a solid background in process-design and high-level requirements elicitation is essential (we are not seeking technical Business Analysts). If you are interested in this role, we'd love to hear from you. MEET THE MANAGER Andrew is the Head of Business Change here at Scania. When recruiting, Andrew is looking for an individual who displays the right attitudes and who is motivated and proactive. The role requires you to be confident in presenting complicated information in a clear manner to allow for decisions to be made, with exceptional attention to detail to be able to report back to the organisation in a timely manner. Quote from the Manager "Scania are on a really exciting change journey and the business needs our assistance to navigate this journey. My interactions to date have a shown a real willingness to change which is one of the most enjoyable things about working for Scania". Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Programme Governance Manager Reference Number - 78295 This Programme Governance Manager position will report to the Investment & Programme Manager and will work within the Asset Management directorate based in our London, Crawley or Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 71,914.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 03/04/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: The Programme Governance Manager is a direct report to, and supports, the Head of Investment and Programme Manager. You will lead a team to undertake analysis of the Asset Portfolio Plan, with the objective of meeting the required outputs to ensure that senior management decisions lead to the fulfilment of strategic objectives through the delivery of projects and programmes. Proactive liaison and coordination with all relevant partners, both internal and external, is required to provide clarity and certainty within the Programme. This is achieved in a timely fashion and would include other directorates, most notably Asset Management, CPP and Connections. Activities such as reporting on the Asset Portfolio Plan, administration of the Project Governance process, Change Control administration and Risk evaluation are all integral to the role. Dimensions: Reporting to the Investment & Programme Manager, we are looking for someone who can both conceptualise and deliver business change, and the leadership of one direct report. You will have a broad experience within governance and capital investment processes. You will pragmatically apply new thinking in this area. You will challenge the traditional methods and will have the courage to do that in workshops, meetings, and with external audiences at all levels across the business. Principal Accountabilities: You will develop, implement, and operate new ways of managing an annual investment plan of over 500m. Increased emphasis placed on the last RIIO ED1 period means that a more robust planning and reporting model is now essential for ED2. You will be the primary Interface with all directorates ensuring that all necessary plans are in place Help analyse the outcome of work programmes against their strategic objectives and feed the results into the Asset Portfolio Plan planning process, allowing the partners to pull together the annual baseline plan to support our position at ED2 and beyond Oversee the Project Governance and Control (PG&C) process for project appraisal, approval and provide the support as necessary to the portfolio boards Facilitate budget and Change control approvals Facilitate external audits and provide a dedicated point of reference Provide the information to the Investment and Programme Manager, including the provision of periodic updates, be able to manage the effects of any changes to those plans to update the Asset Portfolio Plan and ensure that the impact of any such changes are reflected through all relevant plans To be accountable for all processes and undertake reporting to provide a strategic overview of all projects and programmes, interdependencies, variances or areas of concern to partners Interrogate the Portfolio Programme and make recommendations to the Investment and Programme Manager on changes, areas of delivery risk, including and where change control is required Be accountable for and improve operating efficiency and effectiveness Work with the other partners to influence how the reporting, portfolio planning, governance and risk management functions operate Direct the development of the IPM project reporting Manage the overarching Governance Process for projects and programmes over their lifecycle, taking ownership of the Gate and approval process ensuring compliance across the Business. Oversee the provision of data provided to the Investment and Programme Manager to enforce project closure and Post Investment Appraisal Nature and Scope: The responsibility is to be a part of the Investment and Programme Management team's delivery of 10% RIIO-ED2 efficiencies through the implementation of the Programme and Governance processes. You will oversee the coordination and subsequent reforecast exercises within Gate papers. You will work with the Risk & Investment Manager and Investment Improvement Manager to ensure the effective control and management of the APP. Fundamental attributes for this role include the advanced ability to: identify, document, analyse and communicate. We need to demonstrate that we understand the value of our asset management strategy, in addition to demonstrating the rigour behind the strategy. Qualifications: The role of Programme and Governance Lead will best suit someone with the following skills: At least five years' experience, at Management level, in UK Power Networks or a predecessor company or in a similar role in industry Able to lead a team to attain prescribed objectives Able to interact and verbally communicate at a senior level to obtain and present information in a clear and concise form Team leader with the ability to question people and tease out relevant information Can analyse and report on complex data Advanced knowledge SAP (PPM, PS, PM) Enhanced understanding of all relevant processes Competent trainer and mentor of staff and the ability to act as an ambassador for Investment and Programme Management Experienced in all aspects of project development and delivery work Good understanding of the role of governance and compliance Experienced in of risk management models and techniques, experience of Prince 2 Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mar 28, 2024
Full time
Programme Governance Manager Reference Number - 78295 This Programme Governance Manager position will report to the Investment & Programme Manager and will work within the Asset Management directorate based in our London, Crawley or Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 71,914.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 03/04/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: The Programme Governance Manager is a direct report to, and supports, the Head of Investment and Programme Manager. You will lead a team to undertake analysis of the Asset Portfolio Plan, with the objective of meeting the required outputs to ensure that senior management decisions lead to the fulfilment of strategic objectives through the delivery of projects and programmes. Proactive liaison and coordination with all relevant partners, both internal and external, is required to provide clarity and certainty within the Programme. This is achieved in a timely fashion and would include other directorates, most notably Asset Management, CPP and Connections. Activities such as reporting on the Asset Portfolio Plan, administration of the Project Governance process, Change Control administration and Risk evaluation are all integral to the role. Dimensions: Reporting to the Investment & Programme Manager, we are looking for someone who can both conceptualise and deliver business change, and the leadership of one direct report. You will have a broad experience within governance and capital investment processes. You will pragmatically apply new thinking in this area. You will challenge the traditional methods and will have the courage to do that in workshops, meetings, and with external audiences at all levels across the business. Principal Accountabilities: You will develop, implement, and operate new ways of managing an annual investment plan of over 500m. Increased emphasis placed on the last RIIO ED1 period means that a more robust planning and reporting model is now essential for ED2. You will be the primary Interface with all directorates ensuring that all necessary plans are in place Help analyse the outcome of work programmes against their strategic objectives and feed the results into the Asset Portfolio Plan planning process, allowing the partners to pull together the annual baseline plan to support our position at ED2 and beyond Oversee the Project Governance and Control (PG&C) process for project appraisal, approval and provide the support as necessary to the portfolio boards Facilitate budget and Change control approvals Facilitate external audits and provide a dedicated point of reference Provide the information to the Investment and Programme Manager, including the provision of periodic updates, be able to manage the effects of any changes to those plans to update the Asset Portfolio Plan and ensure that the impact of any such changes are reflected through all relevant plans To be accountable for all processes and undertake reporting to provide a strategic overview of all projects and programmes, interdependencies, variances or areas of concern to partners Interrogate the Portfolio Programme and make recommendations to the Investment and Programme Manager on changes, areas of delivery risk, including and where change control is required Be accountable for and improve operating efficiency and effectiveness Work with the other partners to influence how the reporting, portfolio planning, governance and risk management functions operate Direct the development of the IPM project reporting Manage the overarching Governance Process for projects and programmes over their lifecycle, taking ownership of the Gate and approval process ensuring compliance across the Business. Oversee the provision of data provided to the Investment and Programme Manager to enforce project closure and Post Investment Appraisal Nature and Scope: The responsibility is to be a part of the Investment and Programme Management team's delivery of 10% RIIO-ED2 efficiencies through the implementation of the Programme and Governance processes. You will oversee the coordination and subsequent reforecast exercises within Gate papers. You will work with the Risk & Investment Manager and Investment Improvement Manager to ensure the effective control and management of the APP. Fundamental attributes for this role include the advanced ability to: identify, document, analyse and communicate. We need to demonstrate that we understand the value of our asset management strategy, in addition to demonstrating the rigour behind the strategy. Qualifications: The role of Programme and Governance Lead will best suit someone with the following skills: At least five years' experience, at Management level, in UK Power Networks or a predecessor company or in a similar role in industry Able to lead a team to attain prescribed objectives Able to interact and verbally communicate at a senior level to obtain and present information in a clear and concise form Team leader with the ability to question people and tease out relevant information Can analyse and report on complex data Advanced knowledge SAP (PPM, PS, PM) Enhanced understanding of all relevant processes Competent trainer and mentor of staff and the ability to act as an ambassador for Investment and Programme Management Experienced in all aspects of project development and delivery work Good understanding of the role of governance and compliance Experienced in of risk management models and techniques, experience of Prince 2 Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.