Role: Call Centre Inbound Sales Advisor Location: Camden, London Salary: 29,000 & competitive bonus scheme Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy talking to customers and providing advice and being rewarded for your efforts with a competitive bonus scheme? The role of the Call Centre Inbound Sales Advisor Accountabilities & Deliverables of this Call Centre Inbound Sales Advisor Role requirements of a Contact Centre Inbound Sales Advisor: Handle inbound and outbound sales calls. There is no cold calling! Build rapport with new and existing customers. Provide prospects with the right solution for their need at one of our storage locations in London and surrounding counties. Create urgency whilst providing customer a 5 Star service. Work closely with the team to achieve KPIs and targets, individual and team. Be open and driven by consistent feedback for self-development and performance. Work within a structured scripted framework, but with the ability to add your own flair! Support the smooth operation of our stores. Demonstrate a keen attention to detail. Work effectively as part of a team. Personal Attributes of a Contact Centre Inbound Sales Advisor: You ideally will have retail sales or solution telesales work experience within a contact centre environment. You enjoy advising and convincing customers. You can work alone and as part of a team. You are reliable, honest, and committed. You are interested in further training and promotion opportunities. Microsoft Office experience. Strong customer service skills. Ability to track and follow up on leads. High levels of energy. Ability to meet personal goals and KPIs. Strong organisational aptitude and proven time management skills. Highly motivated, pro-active, and enthusiastic. Highly effective communicator. Experience of a Contact Centre Sales Advisor: Contact centre experience with proven track record of sales Excellent Communication and interpersonal skills Please apply online for an immediate interview! CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
Apr 20, 2024
Full time
Role: Call Centre Inbound Sales Advisor Location: Camden, London Salary: 29,000 & competitive bonus scheme Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy talking to customers and providing advice and being rewarded for your efforts with a competitive bonus scheme? The role of the Call Centre Inbound Sales Advisor Accountabilities & Deliverables of this Call Centre Inbound Sales Advisor Role requirements of a Contact Centre Inbound Sales Advisor: Handle inbound and outbound sales calls. There is no cold calling! Build rapport with new and existing customers. Provide prospects with the right solution for their need at one of our storage locations in London and surrounding counties. Create urgency whilst providing customer a 5 Star service. Work closely with the team to achieve KPIs and targets, individual and team. Be open and driven by consistent feedback for self-development and performance. Work within a structured scripted framework, but with the ability to add your own flair! Support the smooth operation of our stores. Demonstrate a keen attention to detail. Work effectively as part of a team. Personal Attributes of a Contact Centre Inbound Sales Advisor: You ideally will have retail sales or solution telesales work experience within a contact centre environment. You enjoy advising and convincing customers. You can work alone and as part of a team. You are reliable, honest, and committed. You are interested in further training and promotion opportunities. Microsoft Office experience. Strong customer service skills. Ability to track and follow up on leads. High levels of energy. Ability to meet personal goals and KPIs. Strong organisational aptitude and proven time management skills. Highly motivated, pro-active, and enthusiastic. Highly effective communicator. Experience of a Contact Centre Sales Advisor: Contact centre experience with proven track record of sales Excellent Communication and interpersonal skills Please apply online for an immediate interview! CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Administrator / Sales Assistant (Eco) 23,400 (OTE 30,000) + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator, with experience working with detailed paperwork, looking for exciting role where you will be advising a range of customers on services to improve their energy efficiency, nurturing warm leads and earning fantastic commission in reward? Do you want to develop your communication and administrative skills, to make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 20, 2024
Full time
Administrator / Sales Assistant (Eco) 23,400 (OTE 30,000) + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator, with experience working with detailed paperwork, looking for exciting role where you will be advising a range of customers on services to improve their energy efficiency, nurturing warm leads and earning fantastic commission in reward? Do you want to develop your communication and administrative skills, to make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 20, 2024
Seasonal
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor Kilmarnock Hybird Working 23,500 plus Bonus and Benefits! Starting ASAP Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strenghts. If you an outcome focused confident individual then i want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then i want to hear from you. We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds! 23,500 + Strong Benefits Package Shift Patterns Permanent Position Key Duties and Responsibilities Manage a pipeline of both inbound and outbound calls to resolve customer queries. Create strong and trustworthy relationships with customers. Navigate and update relevant systems with customer information. Work to achieve set KPIs, ensuring these are met on a weekly basis. Ensure adherence to company policies and procedures. Skills and Experience Driven and Confident individual, willing to learn new skills. Strong Customer Service experience. Experience working to meet set KPIs. Available for Monday-Friday and occasional Saturday Shifts. Strong Computer Skills You must be able to pass a credit check and dsiclosure check to be successful in this position. For more information on these positions, please apply to the link and one of our Team will be in touch.
Apr 20, 2024
Full time
Customer Service Advisor Kilmarnock Hybird Working 23,500 plus Bonus and Benefits! Starting ASAP Pertemps are currently working with a fantastic company, who are looking for Customer Service Advisors to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strenghts. If you an outcome focused confident individual then i want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then i want to hear from you. We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds! 23,500 + Strong Benefits Package Shift Patterns Permanent Position Key Duties and Responsibilities Manage a pipeline of both inbound and outbound calls to resolve customer queries. Create strong and trustworthy relationships with customers. Navigate and update relevant systems with customer information. Work to achieve set KPIs, ensuring these are met on a weekly basis. Ensure adherence to company policies and procedures. Skills and Experience Driven and Confident individual, willing to learn new skills. Strong Customer Service experience. Experience working to meet set KPIs. Available for Monday-Friday and occasional Saturday Shifts. Strong Computer Skills You must be able to pass a credit check and dsiclosure check to be successful in this position. For more information on these positions, please apply to the link and one of our Team will be in touch.
Our client based in Huntingdon is seeking an experienced Customer Service Advisor to join them on a full time permanent basis working Monday to Friday 37.5 hours per week on a rotating shift pattern (between the hours of 7am-6pm). Occasional Saturday may be required and would be paid as overtime. As Customer Service Advisor, you will be dealing with inbound customer calls from both new & existing customers , dealing with queries, inputting customer orders and dealing with supporting administration. To be considered for the role of Customer Service Advisor, you will have previously telephone based customer service experience, will have a pleasant and confident telephone manner, the ability to work under pressure and pc literacy in MS Office. In return our client is offering a starting salary up to £26,000, pension, on-site parking and much more. Send your CV now for consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.
Apr 20, 2024
Full time
Our client based in Huntingdon is seeking an experienced Customer Service Advisor to join them on a full time permanent basis working Monday to Friday 37.5 hours per week on a rotating shift pattern (between the hours of 7am-6pm). Occasional Saturday may be required and would be paid as overtime. As Customer Service Advisor, you will be dealing with inbound customer calls from both new & existing customers , dealing with queries, inputting customer orders and dealing with supporting administration. To be considered for the role of Customer Service Advisor, you will have previously telephone based customer service experience, will have a pleasant and confident telephone manner, the ability to work under pressure and pc literacy in MS Office. In return our client is offering a starting salary up to £26,000, pension, on-site parking and much more. Send your CV now for consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.
Jonathan Lee Recruitment Ltd
Coventry, Warwickshire
Do you have customer service experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Customer Experience Advisor, and the role comes with an Umbrella contract rate of £23.63 per hour (Inside IR35). As a Customer Experience Advisor, you'll achieve a right-first-time response and the highest level of customer service. You'll be responding to customers' enquiries on an exciting vehicle lineup and products. You will also be introducing customers to the Retailer network and supporting them to deliver an exceptional customer experience. If you were already in this role, here are some of the areas you would have been working in this week: Managing customer and retailer inbound and proactive outbound contacts via telephone, email, social and digital platforms Being a knowledgeable expert in the company's brands and products Identifying prospective customers and generating leads to the Retailer network Verifying all contacts and updating the SV-CRM system to ensure complete Data Protection compliance. To apply for this Customer Experience Advisor role, you will need to be computer literate and have excellent timekeeping and stakeholder negotiation skills. You will also require the following: Numerate with excellent attention to detail, with the ability to outline information in a straight-forward manner Results orientated with a determination to make things happen Ability to identify opportunities for improvements and implement change. Please do not hesitate to get in touch with the Jonathan Lee Recruitment team today to apply for this contract Customer Experience Advisor position in Coventry. We're looking forward to meeting you. Unfortunately we cannot progress candidates who require sponsorship to work in the UK. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 20, 2024
Contractor
Do you have customer service experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Customer Experience Advisor, and the role comes with an Umbrella contract rate of £23.63 per hour (Inside IR35). As a Customer Experience Advisor, you'll achieve a right-first-time response and the highest level of customer service. You'll be responding to customers' enquiries on an exciting vehicle lineup and products. You will also be introducing customers to the Retailer network and supporting them to deliver an exceptional customer experience. If you were already in this role, here are some of the areas you would have been working in this week: Managing customer and retailer inbound and proactive outbound contacts via telephone, email, social and digital platforms Being a knowledgeable expert in the company's brands and products Identifying prospective customers and generating leads to the Retailer network Verifying all contacts and updating the SV-CRM system to ensure complete Data Protection compliance. To apply for this Customer Experience Advisor role, you will need to be computer literate and have excellent timekeeping and stakeholder negotiation skills. You will also require the following: Numerate with excellent attention to detail, with the ability to outline information in a straight-forward manner Results orientated with a determination to make things happen Ability to identify opportunities for improvements and implement change. Please do not hesitate to get in touch with the Jonathan Lee Recruitment team today to apply for this contract Customer Experience Advisor position in Coventry. We're looking forward to meeting you. Unfortunately we cannot progress candidates who require sponsorship to work in the UK. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning & Development team to maximise personal and professional development. The role Customer Service Administrator The Customer Service Administrator will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner. Other duties and responsibilities include, but not limited to: Taking inbound calls from customers Providing quotations and processing orders Operating and maintaining spreadsheets Liaising with internal departments and external stakeholders Producing weekly reports Raising contracts and discussing with customers In return for the above, you will receive: Salary 25k Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm Great additional benefits including staff incentives and loyalty holidays Employee Welfare Fund (company funded social events) Access to in-house Learning & Development team About you You will have a proven track record within a customer focused environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment. You will also have: Experience of working in the hire industry would be advantageous The ability to work effectively under pressure and prioritise your workload The ability to meet deadlines Strong attention to detail and be highly organised Effective communication skills, both written and verbal Proficient skills in MS Office packages including Excel and Word If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 20, 2024
Full time
The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning & Development team to maximise personal and professional development. The role Customer Service Administrator The Customer Service Administrator will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner. Other duties and responsibilities include, but not limited to: Taking inbound calls from customers Providing quotations and processing orders Operating and maintaining spreadsheets Liaising with internal departments and external stakeholders Producing weekly reports Raising contracts and discussing with customers In return for the above, you will receive: Salary 25k Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm Great additional benefits including staff incentives and loyalty holidays Employee Welfare Fund (company funded social events) Access to in-house Learning & Development team About you You will have a proven track record within a customer focused environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment. You will also have: Experience of working in the hire industry would be advantageous The ability to work effectively under pressure and prioritise your workload The ability to meet deadlines Strong attention to detail and be highly organised Effective communication skills, both written and verbal Proficient skills in MS Office packages including Excel and Word If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We have some fantastic new permanent vacancies for customer service advisors at one of Andover's fastest growing companies. A unique opportunity which is offering a healthy salary as well as impressive benefits including 38 days holiday per year! An opportunity we are looking to fulfil over the coming weeks and so if you are looking to kick off the new year with a new role, whether you have a notice period to offer or are available immediately we would be eager to speak with you. The main purpose of the role would be to: To handle all inbound sales calls from customers who have enquired through various marketing channels about the various plans the company offer. The main objective of answering any queries regarding the plans is to progress the customer care to the next stage of the process. Of course all calls would adhere to FCA regulations - standard practice for the industry. You will need to record all key information from the call so accuracy when it comes to updating systems is needed. Another important priority task of the role is to act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service. Key skills and experience we are looking for: Strong telephone call handling experience (preferred minimum of 1 year) Showcasing the ability to handle a variety of calls professionally and accurately Delivering excellent Customer Service Working in accordance with detailed procedures Able to solve problems and identify process improvement Flexible approach with the ability to adapt quickly to meet business needs Work with flexibility as part of a team. Confidently overcome the callers objectives Excellent interpersonal, communication and listening skills at all levels Able to demonstrate empathy, sensitivity, kindness and patience Resilient with a real desire for success and helping others Can-do attitude, self-motivated High level of attention to detail and accuracy On top of the positive work environment, the company offers some of the best benefits around, along side the attractive holiday allowance, they also offer a Bupa Cash Plan and Life Assurance, Pension scheme, Employee assistance programme, free parking on site.
Apr 20, 2024
Full time
We have some fantastic new permanent vacancies for customer service advisors at one of Andover's fastest growing companies. A unique opportunity which is offering a healthy salary as well as impressive benefits including 38 days holiday per year! An opportunity we are looking to fulfil over the coming weeks and so if you are looking to kick off the new year with a new role, whether you have a notice period to offer or are available immediately we would be eager to speak with you. The main purpose of the role would be to: To handle all inbound sales calls from customers who have enquired through various marketing channels about the various plans the company offer. The main objective of answering any queries regarding the plans is to progress the customer care to the next stage of the process. Of course all calls would adhere to FCA regulations - standard practice for the industry. You will need to record all key information from the call so accuracy when it comes to updating systems is needed. Another important priority task of the role is to act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service. Key skills and experience we are looking for: Strong telephone call handling experience (preferred minimum of 1 year) Showcasing the ability to handle a variety of calls professionally and accurately Delivering excellent Customer Service Working in accordance with detailed procedures Able to solve problems and identify process improvement Flexible approach with the ability to adapt quickly to meet business needs Work with flexibility as part of a team. Confidently overcome the callers objectives Excellent interpersonal, communication and listening skills at all levels Able to demonstrate empathy, sensitivity, kindness and patience Resilient with a real desire for success and helping others Can-do attitude, self-motivated High level of attention to detail and accuracy On top of the positive work environment, the company offers some of the best benefits around, along side the attractive holiday allowance, they also offer a Bupa Cash Plan and Life Assurance, Pension scheme, Employee assistance programme, free parking on site.
FRENCH SELECTION UK French speaking Customer Service (Export) Customer Service, Inside sales, Export, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Fluent in French, French Speaker, France, Sales assistant, coordinator, Distributors, End User Customers Salary: up to 25,000 p.a. + Benefits Location: Bournemouth, Dorset At commutable distance by car from: Bournemouth, Southampton, Lymington, New Forest, Swanage, Poole, Salisbury, Brockenhurst, Dorchester, Ringwood, Totton, Christchurch, Dorset, Hampshire Ref: 788BR VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 788BR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a global leading manufacturer & distributor in their field Main duties: To provide front line Customer focused service to all Distributors, End User Customers and support to internal teams The Role: - Process orders into the database and carry out general administration - Learn the product in order to advise customers on suitability - Respond to customer enquiries and resolve issues in a timely manner - Follow up on orders and ensure delivery status is updated regularly - Raise quotations for new enquiries and sales leads - Liaise with Shipping & Finance teams regarding special invoicing / delivery instructions - Prepare and check Export paperwork. The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service - Desirable - Proactive, confident and dynamic personality - Logical mindset with good common sense. - Excellent communication skills and a team player - IT literate The Salary: up to 25,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 20, 2024
Full time
FRENCH SELECTION UK French speaking Customer Service (Export) Customer Service, Inside sales, Export, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Fluent in French, French Speaker, France, Sales assistant, coordinator, Distributors, End User Customers Salary: up to 25,000 p.a. + Benefits Location: Bournemouth, Dorset At commutable distance by car from: Bournemouth, Southampton, Lymington, New Forest, Swanage, Poole, Salisbury, Brockenhurst, Dorchester, Ringwood, Totton, Christchurch, Dorset, Hampshire Ref: 788BR VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 788BR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a global leading manufacturer & distributor in their field Main duties: To provide front line Customer focused service to all Distributors, End User Customers and support to internal teams The Role: - Process orders into the database and carry out general administration - Learn the product in order to advise customers on suitability - Respond to customer enquiries and resolve issues in a timely manner - Follow up on orders and ensure delivery status is updated regularly - Raise quotations for new enquiries and sales leads - Liaise with Shipping & Finance teams regarding special invoicing / delivery instructions - Prepare and check Export paperwork. The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service - Desirable - Proactive, confident and dynamic personality - Logical mindset with good common sense. - Excellent communication skills and a team player - IT literate The Salary: up to 25,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Customer Service Advisor Glasgow - G5 Annual Salary - 22,750 than will increase after promotion Hours - Monday to Friday 9-5pm The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow. Key responsibilities: Manage inbound and outbound calls and e-mails for clients and health care professionals Sort and process incoming prescriptions Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders Register new clients Process sample orders Update client cutting templates as needed Track missing parcels as needed, and manage returns / collections Log complaints as received, and request support of the Team Leader to manage complex queries Offer support and advice to fellow team members Work towards objectives in order to achieve set department KPI's an personal development objective Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients Actively promote my client's values to internal and external customers demonstrating them at all times Benefits Life insurance for 10 x salary from commencement date Auto-enrolment into the company pension scheme at the current rate of 2% employee contribution and 6% employer contribution Option to enrol into the enhanced scheme after successful completion of 6 month probation, 3% employee contribution, 8.5% employer contribution Option to join the Company's private medical scheme following successful completion of 6 month probation Apply ASAP for immediate consideration Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 20, 2024
Full time
Customer Service Advisor Glasgow - G5 Annual Salary - 22,750 than will increase after promotion Hours - Monday to Friday 9-5pm The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow. Key responsibilities: Manage inbound and outbound calls and e-mails for clients and health care professionals Sort and process incoming prescriptions Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders Register new clients Process sample orders Update client cutting templates as needed Track missing parcels as needed, and manage returns / collections Log complaints as received, and request support of the Team Leader to manage complex queries Offer support and advice to fellow team members Work towards objectives in order to achieve set department KPI's an personal development objective Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients Actively promote my client's values to internal and external customers demonstrating them at all times Benefits Life insurance for 10 x salary from commencement date Auto-enrolment into the company pension scheme at the current rate of 2% employee contribution and 6% employer contribution Option to enrol into the enhanced scheme after successful completion of 6 month probation, 3% employee contribution, 8.5% employer contribution Option to join the Company's private medical scheme following successful completion of 6 month probation Apply ASAP for immediate consideration Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Position Title: Telesales Advisor Salary: Starting from 22,000/year Bonus scheme - OTE 10k - 15k / year Contract type: Permanent position Location: Droitwich - own transport required Hours: Full time 5 days/week Our client based in Droitwich are on the lookout for a driven, customer-centric individual to join our team as a Telesales Advisor. In this role, you'll serve as the primary point of contact for our valued customers. Working alongside a close-knit team, your main responsibility will be to schedule sales appointments for our Sales Demonstrators, engaging in both inbound and outbound calls. Notably, cold calling is not part of this role. Key Responsibilities: Handle incoming customer calls promptly and professionally, addressing inquiries in a timely manner. Effectively convert inquiries into scheduled appointments for the sales team. Proactively conduct outbound calls to promote our products and services. Maintain accurate and comprehensive records of all customer interactions using our CRM system. Consistently meet or exceed targets for daily, weekly, and monthly call volumes and appointments. Capitalize on post-appointment sales opportunities and diligently follow up on quotation requests. Skills and Qualifications: Proven experience in telesales or a similar sales role. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Ability to work well under pressure and meet deadlines. Self-motivated with a positive attitude. Proficiency in Microsoft Office and CRM software. Benefits: Competitive salary starting from 22,000/year. Lucrative bonus scheme with OTE 10,000 - 15,000/year. Permanent position with opportunities for career advancement. Full-time hours (5 days/week) providing work-life balance. Training and development opportunities to enhance your skills. If you are ready to take the next step in your sales career and join a dynamic team, apply now!
Apr 19, 2024
Full time
Position Title: Telesales Advisor Salary: Starting from 22,000/year Bonus scheme - OTE 10k - 15k / year Contract type: Permanent position Location: Droitwich - own transport required Hours: Full time 5 days/week Our client based in Droitwich are on the lookout for a driven, customer-centric individual to join our team as a Telesales Advisor. In this role, you'll serve as the primary point of contact for our valued customers. Working alongside a close-knit team, your main responsibility will be to schedule sales appointments for our Sales Demonstrators, engaging in both inbound and outbound calls. Notably, cold calling is not part of this role. Key Responsibilities: Handle incoming customer calls promptly and professionally, addressing inquiries in a timely manner. Effectively convert inquiries into scheduled appointments for the sales team. Proactively conduct outbound calls to promote our products and services. Maintain accurate and comprehensive records of all customer interactions using our CRM system. Consistently meet or exceed targets for daily, weekly, and monthly call volumes and appointments. Capitalize on post-appointment sales opportunities and diligently follow up on quotation requests. Skills and Qualifications: Proven experience in telesales or a similar sales role. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Ability to work well under pressure and meet deadlines. Self-motivated with a positive attitude. Proficiency in Microsoft Office and CRM software. Benefits: Competitive salary starting from 22,000/year. Lucrative bonus scheme with OTE 10,000 - 15,000/year. Permanent position with opportunities for career advancement. Full-time hours (5 days/week) providing work-life balance. Training and development opportunities to enhance your skills. If you are ready to take the next step in your sales career and join a dynamic team, apply now!
Elevation Recruitment Group
Chesterfield, Derbyshire
Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments. Responsibilities of the Customer Experience Advisor: Serve as the primary point of contact for customers requiring second-level support Effectively resolve customer queries using internal processes and maintain a high standard of service Offer professional, thorough, and accurate support to internal departments regarding customer queries Escalate queries to management where necessary Maintaining an accurate customer database Necessary experience of the Customer Experience Advisor: Possess excellent communication skills, both written and verbal Demonstrated experience in a fast paced, customer environment Able to work under pressure Efficient organisational skills If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.
Apr 19, 2024
Full time
Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments. Responsibilities of the Customer Experience Advisor: Serve as the primary point of contact for customers requiring second-level support Effectively resolve customer queries using internal processes and maintain a high standard of service Offer professional, thorough, and accurate support to internal departments regarding customer queries Escalate queries to management where necessary Maintaining an accurate customer database Necessary experience of the Customer Experience Advisor: Possess excellent communication skills, both written and verbal Demonstrated experience in a fast paced, customer environment Able to work under pressure Efficient organisational skills If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.
Job Opportunity: Customer Service Advisor - Severn Tren t Location: Coventry Head Office Duration : 3-month initial contract with potential for extension or permanent role Hours: Rotational shifts pattern between 6:30 AM to 10:00 PM. Typically, 7.5-hour shifts for 4 days and a 7-hour shift for 1 day. Rota: 8 weeks fixed rota (know what you are working for the next 8 weeks) Training: Dual trained on water and waste systems, provided with 4 weeks of comprehensive training Responsibilities: • Handling inbound calls primarily reporting faults related to water and waste systems (e.g., cloudy water, faulty pressure, internal floods, blockages). • Limited outbound calls, primarily focused on fault resolution. • Demonstrating empathy, attention to detail, resilience, and rapport-building skills in customer interactions. • Call volume may vary based on weather conditions and demand, occasionally requiring up to 40 hours per week. Salary: £24,187.5 per annum (£12.57 per hour) Interviews : Conducted on-site at Severn Trent Head Office. Requirements: • Strong communication skills and ability to handle customer inquiries efficiently. • Previous experience in a call centre or customer-facing role is advantageous. • Willingness to work flexible hours including evenings, early mornings, weekends, and bank holidays (on a fixed rota). Perks: • Free parking available during off-peak hours (after 7 PM, before 7 AM, weekends, and bank holidays). • Opportunity for career progression and potential for extension/permanent role based on performance. Application Process : To apply, please submit your CV. Successful candidates will undergo comprehensive training and have the opportunity to join a dynamic team dedicated to providing exceptional customer service.
Apr 19, 2024
Contractor
Job Opportunity: Customer Service Advisor - Severn Tren t Location: Coventry Head Office Duration : 3-month initial contract with potential for extension or permanent role Hours: Rotational shifts pattern between 6:30 AM to 10:00 PM. Typically, 7.5-hour shifts for 4 days and a 7-hour shift for 1 day. Rota: 8 weeks fixed rota (know what you are working for the next 8 weeks) Training: Dual trained on water and waste systems, provided with 4 weeks of comprehensive training Responsibilities: • Handling inbound calls primarily reporting faults related to water and waste systems (e.g., cloudy water, faulty pressure, internal floods, blockages). • Limited outbound calls, primarily focused on fault resolution. • Demonstrating empathy, attention to detail, resilience, and rapport-building skills in customer interactions. • Call volume may vary based on weather conditions and demand, occasionally requiring up to 40 hours per week. Salary: £24,187.5 per annum (£12.57 per hour) Interviews : Conducted on-site at Severn Trent Head Office. Requirements: • Strong communication skills and ability to handle customer inquiries efficiently. • Previous experience in a call centre or customer-facing role is advantageous. • Willingness to work flexible hours including evenings, early mornings, weekends, and bank holidays (on a fixed rota). Perks: • Free parking available during off-peak hours (after 7 PM, before 7 AM, weekends, and bank holidays). • Opportunity for career progression and potential for extension/permanent role based on performance. Application Process : To apply, please submit your CV. Successful candidates will undergo comprehensive training and have the opportunity to join a dynamic team dedicated to providing exceptional customer service.
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland's award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you'll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you'll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.
Apr 19, 2024
Full time
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland's award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you'll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you'll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland s award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you ll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you ll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Apr 19, 2024
Full time
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland s award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you ll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you ll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
French Speaking Customer Service Advisor - FULLY OFFICE BASED Salary 24,000 Temp - Perm after 12 weeks 6th May 2024 start date Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company appeal to you? This global client is a market leader, we offer an opportunity to springboard your career with a competitive salary of 24,000. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Help manage current customer accounts. Deal with a high volume of inbound phone calls. Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers. Excellent multitasking skills within their work space as well as computer software programs. Be a professional representative of our company that other employees look up to. Job Requirements: High quality written and verbal communication skills Ability to adapt to changes in the work environment Accurate and able to produce quality work Dependability Problem solver Ability to work in teams and open to others views Show respect toward others with cultural differences Quality decision making Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Apr 19, 2024
Contractor
French Speaking Customer Service Advisor - FULLY OFFICE BASED Salary 24,000 Temp - Perm after 12 weeks 6th May 2024 start date Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company appeal to you? This global client is a market leader, we offer an opportunity to springboard your career with a competitive salary of 24,000. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered. Duties and Responsibilities: Help manage current customer accounts. Deal with a high volume of inbound phone calls. Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers. Excellent multitasking skills within their work space as well as computer software programs. Be a professional representative of our company that other employees look up to. Job Requirements: High quality written and verbal communication skills Ability to adapt to changes in the work environment Accurate and able to produce quality work Dependability Problem solver Ability to work in teams and open to others views Show respect toward others with cultural differences Quality decision making Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Inbound Customer Service Advisor - Temporary ongoing contracts 12.27 per hour Full time (37 hours, Monday-Friday) Hybrid working (3 days in office, 2 days WFH) Full training provided (6-8 weeks office based) Manchester City Centre We are currently recruiting for several Inbound Customer Service Advisors to join a large, reputable and well-established public-sector organisation in the city centre of Manchester. These roles require a 3-year reference clearance and Standard DBS check . These positions are on a temporary ongoing basis with the opportunity to apply for permanent positions. Please note you must have valid UK RTW to be shortlisted for this role. Location: Very centrally located with access to all public transport links and local amenities. Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service both oral and written in line with company guidelines. Key Responsibilities: Provide a high quality of service to internal and external stakeholders. Understand and complete processes in accordance with guidelines. Use several IT systems to record information and complete tasks accurately. Meet and exceed agreed KPIs. Handle a high volume or telephone and email enquiries adhering to company standards. Manage your own caseload. Process external applications. Person Specification Candidates for this role will have strong customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered. Experience of meeting/exceeding KPIs and targets is essential . You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner. You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution. Strong IT skills are a must as is the ability to pick up new systems and procedures quickly. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check ; thus, you must be able to provide a full reference history and up to date proofs of address/identification. Job Benefits: 29 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays) Work/life balance Additional income - Optional overtime once training period has been passed Hybrid working with I.T equipment provided Great career prospects within a well-established organisation Full paid on the job training by dedicated trainers Office Angels Temporary Benefits: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brands Eye care vouchers Weekly pay Pension scheme option (with employer contributions) Free online training courses to help you upskill while you earn a weekly income If you are interested and meet the above criteria, please apply, or send your CV ASAP to (url removed) . Alternatively, call the branch on (phone number removed) if you have any queries. Due to the high Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Inbound Customer Service Advisor - Temporary ongoing contracts 12.27 per hour Full time (37 hours, Monday-Friday) Hybrid working (3 days in office, 2 days WFH) Full training provided (6-8 weeks office based) Manchester City Centre We are currently recruiting for several Inbound Customer Service Advisors to join a large, reputable and well-established public-sector organisation in the city centre of Manchester. These roles require a 3-year reference clearance and Standard DBS check . These positions are on a temporary ongoing basis with the opportunity to apply for permanent positions. Please note you must have valid UK RTW to be shortlisted for this role. Location: Very centrally located with access to all public transport links and local amenities. Roles will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The customer service and administration team deal with a high volume of telephone and email queries daily, so the main purpose of this role is to provide outstanding customer service both oral and written in line with company guidelines. Key Responsibilities: Provide a high quality of service to internal and external stakeholders. Understand and complete processes in accordance with guidelines. Use several IT systems to record information and complete tasks accurately. Meet and exceed agreed KPIs. Handle a high volume or telephone and email enquiries adhering to company standards. Manage your own caseload. Process external applications. Person Specification Candidates for this role will have strong customer service experience, ideally within a contact centre environment, however all areas of customer service will be considered. Experience of meeting/exceeding KPIs and targets is essential . You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner. You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution. Strong IT skills are a must as is the ability to pick up new systems and procedures quickly. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check ; thus, you must be able to provide a full reference history and up to date proofs of address/identification. Job Benefits: 29 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays) Work/life balance Additional income - Optional overtime once training period has been passed Hybrid working with I.T equipment provided Great career prospects within a well-established organisation Full paid on the job training by dedicated trainers Office Angels Temporary Benefits: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brands Eye care vouchers Weekly pay Pension scheme option (with employer contributions) Free online training courses to help you upskill while you earn a weekly income If you are interested and meet the above criteria, please apply, or send your CV ASAP to (url removed) . Alternatively, call the branch on (phone number removed) if you have any queries. Due to the high Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Apr 19, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Are you passionate about customer service and want to work for a growing company that believe in training and development? Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses? We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development. This is a hybrid role where you will be in the office two days a week and working from home for 3 days. You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business. We are looking for passionate and confident candidates with experience within the insurance industry who are looking to join a growing business and develop their skills and career. What s in it for you? Salary: up to £27k + OTE Hours: Monday to Friday 9-5.30 25 days holiday + bank holidays! Hybrid working with 3 days at home and 2 in the office Fantastic training and ongoing support The company promote progression from within Opportunity to gain insurance qualifications Casual Fridays Health insurance Monthly bonus! Key responsibilities for the Customer Service Advisor: Mixture of both inbound and outbound telephone activities Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies Identify potential sales opportunities through active listening and analysis of the customer s needs Ensure customers have a full understanding of the products they are buying by communicating effectively Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries Liaise with Underwriters, prepare renewals and issue documentation Prepare mid-term adjustment and cancellation documentation Diary Management Allocation of monies to client accounts For this Customer Service Advisor role the employer is looking for: Previous experience within Insurance Record of providing outstanding customer service Competent in prioritisation Basic decision making and problem solving Competent written and oral communicator Competent in IT skills If you are interested in this Customer Service Advisor role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
Apr 19, 2024
Full time
Are you passionate about customer service and want to work for a growing company that believe in training and development? Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses? We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development. This is a hybrid role where you will be in the office two days a week and working from home for 3 days. You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business. We are looking for passionate and confident candidates with experience within the insurance industry who are looking to join a growing business and develop their skills and career. What s in it for you? Salary: up to £27k + OTE Hours: Monday to Friday 9-5.30 25 days holiday + bank holidays! Hybrid working with 3 days at home and 2 in the office Fantastic training and ongoing support The company promote progression from within Opportunity to gain insurance qualifications Casual Fridays Health insurance Monthly bonus! Key responsibilities for the Customer Service Advisor: Mixture of both inbound and outbound telephone activities Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies Identify potential sales opportunities through active listening and analysis of the customer s needs Ensure customers have a full understanding of the products they are buying by communicating effectively Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries Liaise with Underwriters, prepare renewals and issue documentation Prepare mid-term adjustment and cancellation documentation Diary Management Allocation of monies to client accounts For this Customer Service Advisor role the employer is looking for: Previous experience within Insurance Record of providing outstanding customer service Competent in prioritisation Basic decision making and problem solving Competent written and oral communicator Competent in IT skills If you are interested in this Customer Service Advisor role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
Manpower are recruiting a Customer Service Representative for our client in NG18! Do you enjoy speaking to customers? Pride your self on providing good levels of customer care? This could be the role for you! Duties to include: Answering phones on the inbound line Dealing with customer queries Booking technicians in for customers Informing customers of any relevant additional services About you?: Previous experience in a customer service based role Self motivated Computer literate Hours: Monday to Friday 9am-5pm 11.44 per hour (plus the opportunity to earn commission) Initially you will be in the office for training (normally around 4 weeks) once you have completed training the role will move to being remote with two Wednesdays a week in the office This is a temporary position to cover maternity leave. Start Date: 13th May 2024 Please contact Ella for more information.
Apr 19, 2024
Seasonal
Manpower are recruiting a Customer Service Representative for our client in NG18! Do you enjoy speaking to customers? Pride your self on providing good levels of customer care? This could be the role for you! Duties to include: Answering phones on the inbound line Dealing with customer queries Booking technicians in for customers Informing customers of any relevant additional services About you?: Previous experience in a customer service based role Self motivated Computer literate Hours: Monday to Friday 9am-5pm 11.44 per hour (plus the opportunity to earn commission) Initially you will be in the office for training (normally around 4 weeks) once you have completed training the role will move to being remote with two Wednesdays a week in the office This is a temporary position to cover maternity leave. Start Date: 13th May 2024 Please contact Ella for more information.