We are looking for Clerical/Admin Assistants to work with one of our public sector clients Remote working role expected to attend the office based in Birmingham 1 or twice a year This a 12-18 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector. 35 hours per week between 9.00am - 5.00pm Mon - Fri Pay rate 13.37 per hour Key responsibilities and accountabilities: Work to a high auditing standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate. Negotiate course prices with training providers to ensure the customer benefits from the most cost-effective, high-quality training available. Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution. Encourage employers to consider their long-term training requirements, identifying appropriate opportunities to upsell additional training to employers The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA Follow up with training providers to ensure the training was delivered and report any delegates that did not attend. Working collaboratively with the Engagement Team to support the needs of the employer. This will include warm referrals to advisors for a training needs analysis conversation. Make decisions when unexpected events occur, such as last-minute course cancellations, to ensure the best outcome for the delegate and the trainer and to keep all parties informed. Essential experience; " Excellent communication and interpersonal skills " Good attention to detail " Ability to build rapport and grow relationships both internally and externally. " Negotiating skills. " Possess drive, enthusiasm, and professionalism. " Ability to work in a demanding and pressurised environment. Desirable experience; " Previous experience of working within a customer service environment " Recognised customer service qualification - willing to work towards If you are interested in this role and have the relevant experience, please apply online This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street. If selected, candidates must have an in-date and valid passport and undergo security and reference checks. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
We are looking for Clerical/Admin Assistants to work with one of our public sector clients Remote working role expected to attend the office based in Birmingham 1 or twice a year This a 12-18 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector. 35 hours per week between 9.00am - 5.00pm Mon - Fri Pay rate 13.37 per hour Key responsibilities and accountabilities: Work to a high auditing standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate. Negotiate course prices with training providers to ensure the customer benefits from the most cost-effective, high-quality training available. Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution. Encourage employers to consider their long-term training requirements, identifying appropriate opportunities to upsell additional training to employers The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA Follow up with training providers to ensure the training was delivered and report any delegates that did not attend. Working collaboratively with the Engagement Team to support the needs of the employer. This will include warm referrals to advisors for a training needs analysis conversation. Make decisions when unexpected events occur, such as last-minute course cancellations, to ensure the best outcome for the delegate and the trainer and to keep all parties informed. Essential experience; " Excellent communication and interpersonal skills " Good attention to detail " Ability to build rapport and grow relationships both internally and externally. " Negotiating skills. " Possess drive, enthusiasm, and professionalism. " Ability to work in a demanding and pressurised environment. Desirable experience; " Previous experience of working within a customer service environment " Recognised customer service qualification - willing to work towards If you are interested in this role and have the relevant experience, please apply online This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street. If selected, candidates must have an in-date and valid passport and undergo security and reference checks. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
We are looking for Clerical/Admin Assistants to work with one of our public sector clients Remote working role expected to attend the office based in Birmingham 1 or twice a year This a 12-18 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector. 35 hours per week between 9.00am - 5.00pm Mon - Fri Pay rate 13.37 per hour (Age dependent) Key responsibilities and accountabilities: Work to a high auditing standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate. Negotiate course prices with training providers to ensure the customer benefits from the most cost-effective, high-quality training available. Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution. Encourage employers to consider their long-term training requirements, identifying appropriate opportunities to upsell additional training to employers The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA Follow up with training providers to ensure the training was delivered and report any delegates that did not attend. Working collaboratively with the Engagement Team to support the needs of the employer. This will include warm referrals to advisors for a training needs analysis conversation. Make decisions when unexpected events occur, such as last-minute course cancellations, to ensure the best outcome for the delegate and the trainer and to keep all parties informed. Essential experience; " Excellent communication and interpersonal skills " Good attention to detail " Ability to build rapport and grow relationships both internally and externally. " Negotiating skills. " Possess drive, enthusiasm, and professionalism. " Ability to work in a demanding and pressurised environment. Desirable experience; " Previous experience of working within a customer service environment " Recognised customer service qualification - willing to work towards If you are interested in this role and have the relevant experience, please apply online This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street. If selected, candidates must have an in-date and valid passport and undergo security and reference checks. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
We are looking for Clerical/Admin Assistants to work with one of our public sector clients Remote working role expected to attend the office based in Birmingham 1 or twice a year This a 12-18 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector. 35 hours per week between 9.00am - 5.00pm Mon - Fri Pay rate 13.37 per hour (Age dependent) Key responsibilities and accountabilities: Work to a high auditing standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate. Negotiate course prices with training providers to ensure the customer benefits from the most cost-effective, high-quality training available. Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution. Encourage employers to consider their long-term training requirements, identifying appropriate opportunities to upsell additional training to employers The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA Follow up with training providers to ensure the training was delivered and report any delegates that did not attend. Working collaboratively with the Engagement Team to support the needs of the employer. This will include warm referrals to advisors for a training needs analysis conversation. Make decisions when unexpected events occur, such as last-minute course cancellations, to ensure the best outcome for the delegate and the trainer and to keep all parties informed. Essential experience; " Excellent communication and interpersonal skills " Good attention to detail " Ability to build rapport and grow relationships both internally and externally. " Negotiating skills. " Possess drive, enthusiasm, and professionalism. " Ability to work in a demanding and pressurised environment. Desirable experience; " Previous experience of working within a customer service environment " Recognised customer service qualification - willing to work towards If you are interested in this role and have the relevant experience, please apply online This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street. If selected, candidates must have an in-date and valid passport and undergo security and reference checks. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Industria Personnel Services
Hinckley, Leicestershire
We are looking for highly motivated Customer Service Advisors to complement our client s friendly vibrant team on a temporary permanent basis! Are you an ambitious Customer Service Rep looking for a new career? This could be the role for you! Their customers are important to them and they are proud to provide the best service and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature. Based at their office in Hinckley you will be responsible for the below: Taking the first line calls from customers and escalating queries to relevant departments. Respond via phone or email ensuring a correct understanding of the reason for the customer contact Ensure that the question of the customer is answered and expectations managed to the highest standard Provide efficient and effective service to customers, undertaking handling of objections if needed Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool Provide the personal touch to their business, delivering a friendly, professional and high-quality service to all customers You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile Working hours: 09 00pm Monday Friday Hourly Rate : £11.00 per hour increasing to £11.53 from 01.04.24 Successful Candidate: Previous experience working within a customer focused environment such as a contact centre, retail, hospitality is an advantage ( Minimum 6 Months) Able to work with autonomy and demonstrate a positive attitude and team spirit Customer satisfaction focused, process and results driven Computer literacy, specifically proficiency in Microsoft Office applications Ability to learn and use a Customer Relationship Management (CRM) system efficiently. No qualifications required for this role a full training will be provided from day one providing you the skills and knowledge required to be confident to carry out the role to your best ability Benefits after 12 weeks: Staff discount 31 days holiday Employee Assistance Programme Free on-site parking and subsidised canteen Employee friendly policies such as long Service rewards If you feel this role is for you then please use the link to apply today or email your CV to (url removed) We will review your application and contact you regarding the next stages if you are successful.
Mar 29, 2024
Seasonal
We are looking for highly motivated Customer Service Advisors to complement our client s friendly vibrant team on a temporary permanent basis! Are you an ambitious Customer Service Rep looking for a new career? This could be the role for you! Their customers are important to them and they are proud to provide the best service and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature. Based at their office in Hinckley you will be responsible for the below: Taking the first line calls from customers and escalating queries to relevant departments. Respond via phone or email ensuring a correct understanding of the reason for the customer contact Ensure that the question of the customer is answered and expectations managed to the highest standard Provide efficient and effective service to customers, undertaking handling of objections if needed Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool Provide the personal touch to their business, delivering a friendly, professional and high-quality service to all customers You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile Working hours: 09 00pm Monday Friday Hourly Rate : £11.00 per hour increasing to £11.53 from 01.04.24 Successful Candidate: Previous experience working within a customer focused environment such as a contact centre, retail, hospitality is an advantage ( Minimum 6 Months) Able to work with autonomy and demonstrate a positive attitude and team spirit Customer satisfaction focused, process and results driven Computer literacy, specifically proficiency in Microsoft Office applications Ability to learn and use a Customer Relationship Management (CRM) system efficiently. No qualifications required for this role a full training will be provided from day one providing you the skills and knowledge required to be confident to carry out the role to your best ability Benefits after 12 weeks: Staff discount 31 days holiday Employee Assistance Programme Free on-site parking and subsidised canteen Employee friendly policies such as long Service rewards If you feel this role is for you then please use the link to apply today or email your CV to (url removed) We will review your application and contact you regarding the next stages if you are successful.
Our client, well known within financial services, are seeking call centre advisors to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Our client, well known within financial services, are seeking call centre advisors to work within their contact centre. You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation. Contract type: Permanent Pay rate: 24,100pa + excellent benefits Hours: Full time (35 hours per week, Monday-Friday) Location: Coventry (hybrid working, only 2 days per week in office) Benefits : An 800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. 25 days annual leave + all bank holidays. Non-contributory pension (up to 12% of your salary) Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few. The office is a 2 minute walk from Coventry train station. If you are interested and would like to be considered for this position then click apply now. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Contractor
Customer Service Admin Advisors 3 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Your new company A leading manufacturing company Your new role Customer Service Advisor What you'll need to succeed A willingness to help people along with wanting to represent a great company A desire to work in a fast paced environment and the ability to manage calls effectively Advisors need to be well-versed in the company's offerings. What you'll get in return Be part of a growing company Bike to work scheme 23,400 Onsite parking Staff discount 22 Days Holidays plus Bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company A leading manufacturing company Your new role Customer Service Advisor What you'll need to succeed A willingness to help people along with wanting to represent a great company A desire to work in a fast paced environment and the ability to manage calls effectively Advisors need to be well-versed in the company's offerings. What you'll get in return Be part of a growing company Bike to work scheme 23,400 Onsite parking Staff discount 22 Days Holidays plus Bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Services Advisors required for long term temporary work based in Swindon. These positions are for immediate starts and are based on full time hours 9.00am to 5.00pm Monday to Friday with rotational weekend working. Working as part of a professional customer services team, the job role is both varied and challenging, therefore we seek candidates who can demonstrate previous customer services/call centre skills and experience. The hourly rate of pay is 11.44 hour, with a 1-hour lunch break and 2 x 15-minute breaks throughout the day. The position of Customer Services Advisor is supported by a detailed training programme, which is 3-4 weeks in length and conducted on-site and covers all key elements of the role and responsibilities to include telephone management, CRM systems training, web chat and email communication management and the customer payment process. At the 8 week point and dependant on your training success, there is an opportunity to move to a hybrid working role, 3 days home based, and 2 days based in the office. You will need a resilient nature, able to handle complex customer service requirements, plus patience and professionalism as each customer is individual with unique requirements, therefore excellent verbal and written communication skills are a 'must' and you will be able to evidence previous, relevant experience. Naturally we are looking for candidates who can demonstrate a professional telephone manner, able to react well when under pressure to ensure that the customer receives an excellent customer experience. Please expect to handle high volume customer telephone calls, as you will act as the initial point of contact, responsible for responding to email communication, with an expectation to respond politely, correctly, and efficiently. The purpose of this position is to improve the overall customer service experience, handling al requests to customer bookings, customer records, membership queries, setting up payment details and managing general administrative tasks. As a Customer Services Advisor, you will have excellent working knowledge of MS Office, Outlook, Excel, and CRM management systems. Ideally if you are aware of GDPR practices and policies this would be a great advantage when handling customer data and information. This is a very busy role, which offers long term employment and is available with an immediate start. INDSWIN
Mar 28, 2024
Seasonal
Customer Services Advisors required for long term temporary work based in Swindon. These positions are for immediate starts and are based on full time hours 9.00am to 5.00pm Monday to Friday with rotational weekend working. Working as part of a professional customer services team, the job role is both varied and challenging, therefore we seek candidates who can demonstrate previous customer services/call centre skills and experience. The hourly rate of pay is 11.44 hour, with a 1-hour lunch break and 2 x 15-minute breaks throughout the day. The position of Customer Services Advisor is supported by a detailed training programme, which is 3-4 weeks in length and conducted on-site and covers all key elements of the role and responsibilities to include telephone management, CRM systems training, web chat and email communication management and the customer payment process. At the 8 week point and dependant on your training success, there is an opportunity to move to a hybrid working role, 3 days home based, and 2 days based in the office. You will need a resilient nature, able to handle complex customer service requirements, plus patience and professionalism as each customer is individual with unique requirements, therefore excellent verbal and written communication skills are a 'must' and you will be able to evidence previous, relevant experience. Naturally we are looking for candidates who can demonstrate a professional telephone manner, able to react well when under pressure to ensure that the customer receives an excellent customer experience. Please expect to handle high volume customer telephone calls, as you will act as the initial point of contact, responsible for responding to email communication, with an expectation to respond politely, correctly, and efficiently. The purpose of this position is to improve the overall customer service experience, handling al requests to customer bookings, customer records, membership queries, setting up payment details and managing general administrative tasks. As a Customer Services Advisor, you will have excellent working knowledge of MS Office, Outlook, Excel, and CRM management systems. Ideally if you are aware of GDPR practices and policies this would be a great advantage when handling customer data and information. This is a very busy role, which offers long term employment and is available with an immediate start. INDSWIN
Brook Street are working in partnership with ACAS in their search for ACAS Advisors to join their team as soon as possible. The Acas helpline receives nearly 750,000 calls a year. The helpline is for anyone who needs employment law or workplace advice, including employers, employees, workers and their representatives. The role: -Answering written and telephone queries from the public in relation to issues or problems at work. -Tailoring advice & guidance to support individual and different personal issues. -Identifying most appropriate options for each customer -Showing empathy, understanding and patience -Be impartial at all times Assignment details: Temporary Assignment Length: 3- 6 months Pay rate: 12.60ph - Weekly Pay Working arrangements: FULLY OFFICE BASED DURING TRAINING then Hybrid Working optional Training period - (Monday - Friday - around 9am to 5pm) Helpline hours are open from 8am to 6pm. Start Date: ASAP Location: Newcastle - Civic Centre Person specifics: You will need to be flexible in approach and have the ability to multi-task, be positive and have a can-do attitude. Have excellent Customer service skills Have excellent written skills Able to navigate in house systems and use Microsoft packages What is on offer?: -This is an opportunity to get a foot in the door with a large public sector body. Permanent opportunities may also come up within ACAS. -You will undergo a brilliant training period which will allow you to develop skills that relate to employment law and HR. -Weekly Pay -Hybrid working -Attractive city centre office Must be able to pass a BASIC DBS check Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 28, 2024
Seasonal
Brook Street are working in partnership with ACAS in their search for ACAS Advisors to join their team as soon as possible. The Acas helpline receives nearly 750,000 calls a year. The helpline is for anyone who needs employment law or workplace advice, including employers, employees, workers and their representatives. The role: -Answering written and telephone queries from the public in relation to issues or problems at work. -Tailoring advice & guidance to support individual and different personal issues. -Identifying most appropriate options for each customer -Showing empathy, understanding and patience -Be impartial at all times Assignment details: Temporary Assignment Length: 3- 6 months Pay rate: 12.60ph - Weekly Pay Working arrangements: FULLY OFFICE BASED DURING TRAINING then Hybrid Working optional Training period - (Monday - Friday - around 9am to 5pm) Helpline hours are open from 8am to 6pm. Start Date: ASAP Location: Newcastle - Civic Centre Person specifics: You will need to be flexible in approach and have the ability to multi-task, be positive and have a can-do attitude. Have excellent Customer service skills Have excellent written skills Able to navigate in house systems and use Microsoft packages What is on offer?: -This is an opportunity to get a foot in the door with a large public sector body. Permanent opportunities may also come up within ACAS. -You will undergo a brilliant training period which will allow you to develop skills that relate to employment law and HR. -Weekly Pay -Hybrid working -Attractive city centre office Must be able to pass a BASIC DBS check Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Do you have experience working in a hotel or do you come from a travel related background? If so, Red may have a suitable role for you! Red Recruitment is recruiting Customer Service Advisors to answer customer calls and assist with their queries. This role is a temporary, 16 hours a week and the shifts are between 9am -9pm. The hourly salary is 12.50 and this role is fully remote. Salary and Package for a Customer Service Advisor: Salary: 12.50 per hour Hours: 16 hours a week over the course of 7 days Contract Type: Temporary Location: Remote Key Responsibilities of a Customer Service Advisor: Answering generic queries from customers Transferring customer calls to experienced members of staff when the query is advanced Providing excellent customer service at all times Answering all calls in a professional manner Key Skills and Experience of a Customer Service Advisor: Good customer service is required You will need to use your own equipment Strong communication skills is required Previous experience working in either a hotel or a travel related role is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Business)
Mar 27, 2024
Seasonal
Do you have experience working in a hotel or do you come from a travel related background? If so, Red may have a suitable role for you! Red Recruitment is recruiting Customer Service Advisors to answer customer calls and assist with their queries. This role is a temporary, 16 hours a week and the shifts are between 9am -9pm. The hourly salary is 12.50 and this role is fully remote. Salary and Package for a Customer Service Advisor: Salary: 12.50 per hour Hours: 16 hours a week over the course of 7 days Contract Type: Temporary Location: Remote Key Responsibilities of a Customer Service Advisor: Answering generic queries from customers Transferring customer calls to experienced members of staff when the query is advanced Providing excellent customer service at all times Answering all calls in a professional manner Key Skills and Experience of a Customer Service Advisor: Good customer service is required You will need to use your own equipment Strong communication skills is required Previous experience working in either a hotel or a travel related role is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Business)
Put your passion for helping people to great use in a role where no 2 days are the same! Enjoy being out and about, networking and problem solving? Then join a large public sector organisation where you'll develop your skills and progress in your career! In the Triage Officer job you will be: Lead responsibility for promoting the Communities For Work Plus programme in Conwy, supporting unemployed people, aged 20 plus years Acting as the first point of contact for participants, checking eligibility criteria, making recommendations or referring onto other eligible projects Supporting a team of Mentors and Advisors with a range of duties including facilitating weekly triage meetings, record keeping and claim support documentation as required To be considered for the Triage Officer job you must have: Previous experience of working in a person centred / community environment Administrative support and office experience Organisational, prioritisation and time management skills Strong customer service, relationship building and communication skills A full driving license and car available for work use due to travelling within the role This is a temporary full time (37 hours per week Monday to Friday) position reviewed on a monthly basis however has the potential to be for 12 weeks. You'll be based in offices in Colwyn bay, and on a great hourly rate of £13.44 per hour plus holiday pay, weekly pay and Conwy Ffit corporate discount. If you have a passion for people and thrive in a customer focused role, then we would love to speak to you today!
Mar 27, 2024
Seasonal
Put your passion for helping people to great use in a role where no 2 days are the same! Enjoy being out and about, networking and problem solving? Then join a large public sector organisation where you'll develop your skills and progress in your career! In the Triage Officer job you will be: Lead responsibility for promoting the Communities For Work Plus programme in Conwy, supporting unemployed people, aged 20 plus years Acting as the first point of contact for participants, checking eligibility criteria, making recommendations or referring onto other eligible projects Supporting a team of Mentors and Advisors with a range of duties including facilitating weekly triage meetings, record keeping and claim support documentation as required To be considered for the Triage Officer job you must have: Previous experience of working in a person centred / community environment Administrative support and office experience Organisational, prioritisation and time management skills Strong customer service, relationship building and communication skills A full driving license and car available for work use due to travelling within the role This is a temporary full time (37 hours per week Monday to Friday) position reviewed on a monthly basis however has the potential to be for 12 weeks. You'll be based in offices in Colwyn bay, and on a great hourly rate of £13.44 per hour plus holiday pay, weekly pay and Conwy Ffit corporate discount. If you have a passion for people and thrive in a customer focused role, then we would love to speak to you today!
Are you an enthusiastic HR professional looking for a temporary opportunity to showcase your skills and make a positive impact? Our client, a reputable law enforcement organisation based in Covent Garden, London, is seeking two HR Advisors - Resourcing to join their dynamic team up to 6-month contract starting April 2024 (pending clearance) Responsibilities : Coordinate and manage permanent recruitment campaigns, including advertising vacancies and arranging logistics for sift, interviews, and assessments. Communicate professionally with candidates throughout the recruitment process, acknowledging applications, providing feedback, and responding to queries. Support HR Officers with pre-employment checks, including security vetting and the collection of ID documents. Maintain an organised audit trail of recruitment and appointment documentation. Coordinate temporary appointments, liaising with managers and agencies to ensure accurate records. Represent HR at recruitment briefings and staff events when required. Respond to queries and provide advice via the HR mailbox, or allocate emails to relevant team members. Support HR Managers in identifying improvements to the recruitment service and implementing new initiatives. Assist with the provision of recruitment data and management information. Contribute to wider team activities during periods of staff absence. Requirements : Previous experience in undertaking recruitment processes and working with online recruitment tools or ATS. Ability to work effectively as part of a team and provide excellent customer service. Strong attention to detail, planning, and record-keeping skills. Our client values a positive outlook and a commitment to delivering quality services. If you thrive in a fast-paced environment and want to contribute to continuous improvements, this is the role for you! With a competitive hourly rate starting at 14.50, you will enjoy the flexibility of hybrid working and gain valuable experience in a law enforcement environment. Don't miss out on this exciting opportunity. Apply now to join a supportive team and make a difference in resourcing! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 27, 2024
Seasonal
Are you an enthusiastic HR professional looking for a temporary opportunity to showcase your skills and make a positive impact? Our client, a reputable law enforcement organisation based in Covent Garden, London, is seeking two HR Advisors - Resourcing to join their dynamic team up to 6-month contract starting April 2024 (pending clearance) Responsibilities : Coordinate and manage permanent recruitment campaigns, including advertising vacancies and arranging logistics for sift, interviews, and assessments. Communicate professionally with candidates throughout the recruitment process, acknowledging applications, providing feedback, and responding to queries. Support HR Officers with pre-employment checks, including security vetting and the collection of ID documents. Maintain an organised audit trail of recruitment and appointment documentation. Coordinate temporary appointments, liaising with managers and agencies to ensure accurate records. Represent HR at recruitment briefings and staff events when required. Respond to queries and provide advice via the HR mailbox, or allocate emails to relevant team members. Support HR Managers in identifying improvements to the recruitment service and implementing new initiatives. Assist with the provision of recruitment data and management information. Contribute to wider team activities during periods of staff absence. Requirements : Previous experience in undertaking recruitment processes and working with online recruitment tools or ATS. Ability to work effectively as part of a team and provide excellent customer service. Strong attention to detail, planning, and record-keeping skills. Our client values a positive outlook and a commitment to delivering quality services. If you thrive in a fast-paced environment and want to contribute to continuous improvements, this is the role for you! With a competitive hourly rate starting at 14.50, you will enjoy the flexibility of hybrid working and gain valuable experience in a law enforcement environment. Don't miss out on this exciting opportunity. Apply now to join a supportive team and make a difference in resourcing! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisors - Perth Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Temporary contact starting on 22nd April Pay rate: 13.14 per hour ( 23,900 per annum) Location: Perth - free parking available Shift pattern: Working a minimum of 35 hours per week. You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period. Key Responsibilities: Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area Update systems with call details so demand can be captured and analysed Key Skills and Requirements: Previous customer service experience is essential Experience of dealing with high call volumes is advantageous Customer focussed with an empathic nature PC literate with excellent data entry skills Excellent written and spoken communication skills A flexible attitude to working practices Be a good team player If you have the relevant experience and are looking for a new opportunity, please apply below. Alternatively, call (phone number removed) for more information.
Mar 26, 2024
Seasonal
Customer Service Advisors - Perth Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Temporary contact starting on 22nd April Pay rate: 13.14 per hour ( 23,900 per annum) Location: Perth - free parking available Shift pattern: Working a minimum of 35 hours per week. You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period. Key Responsibilities: Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area Update systems with call details so demand can be captured and analysed Key Skills and Requirements: Previous customer service experience is essential Experience of dealing with high call volumes is advantageous Customer focussed with an empathic nature PC literate with excellent data entry skills Excellent written and spoken communication skills A flexible attitude to working practices Be a good team player If you have the relevant experience and are looking for a new opportunity, please apply below. Alternatively, call (phone number removed) for more information.
Are you looking for an exciting opportunity within the automotive/fleet sector? Do you thrive in a fast-paced environment? Do you possess exceptional people skills, and have a knack for providing first class customer service? If so, we want to hear from you! Our Yaxley-based client is currently seeking two Customer Service Advisors to join their dynamic team. We are looking for individuals who are highly resilient , organised, and able to work effectively under pressure. Excellent people skills, a friendly telephone manner and automotive industry experience are essential for this role, as you will be the primary point of contact for their valued customers. Proficiency in using multiple systems is crucial, therefore being IT literate is another essential requirement. As Customer Service Advisor you will: Manage customer service process efficiently, serving as primary contact. Maintain and update systems promptly. Review planned work for customer readiness, initiating pre-calls. Coordinate vehicle check-ins and pickups with customers. Provide clear explanations upon vehicle return. Complete paperwork to audit standards. Benefits: Bonus Scheme (up to £4,000 extra) 22 Days Holiday plus 8 Bank Holidays 2 x Salary Death in Service Benefit Refer a Friend HGV Tech Scheme £1,000 Uniform & PPE payments Cycle to Work Scheme Cashback Health Care Scheme If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and possess the necessary skills to excel in this role, we want to hear from you! Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Mar 26, 2024
Full time
Are you looking for an exciting opportunity within the automotive/fleet sector? Do you thrive in a fast-paced environment? Do you possess exceptional people skills, and have a knack for providing first class customer service? If so, we want to hear from you! Our Yaxley-based client is currently seeking two Customer Service Advisors to join their dynamic team. We are looking for individuals who are highly resilient , organised, and able to work effectively under pressure. Excellent people skills, a friendly telephone manner and automotive industry experience are essential for this role, as you will be the primary point of contact for their valued customers. Proficiency in using multiple systems is crucial, therefore being IT literate is another essential requirement. As Customer Service Advisor you will: Manage customer service process efficiently, serving as primary contact. Maintain and update systems promptly. Review planned work for customer readiness, initiating pre-calls. Coordinate vehicle check-ins and pickups with customers. Provide clear explanations upon vehicle return. Complete paperwork to audit standards. Benefits: Bonus Scheme (up to £4,000 extra) 22 Days Holiday plus 8 Bank Holidays 2 x Salary Death in Service Benefit Refer a Friend HGV Tech Scheme £1,000 Uniform & PPE payments Cycle to Work Scheme Cashback Health Care Scheme If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and possess the necessary skills to excel in this role, we want to hear from you! Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Customer Service Advisor Location : Bangor, LL57 2TZ Contract : Temporary Weekly Hours: 37.5 hours per week Shifts : All candidates will be required to work 3 days between Monday and Friday between hours of 08:00 - 18:30 and every Saturday 08:00 - 13:00 and Sunday 09.00-14.00. Rotas will be issued 6 weeks in advance. Hourly Rate: 11.77 p/h for hours worked between Monday and Saturday and 14.00 p/h for each hour worked on Sundays. Pertemps are offering an exciting opportunity to join our National client, Royal Mail, based in Bangor. We are seeking several experienced Customer Service Advisors to provide exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you possess prior experience in call centres or managing complaints, this opportunity might be ideal for you. Responsibilities : Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times. Professionally resolve customer inquiries and complaints. Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording. Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives. Benefits : Convenient and free on-site parking and accessible by public transport Comprehensive two-week training program Ongoing support and coaching Requirements : Proficiency in Welsh reading, speaking, and writing is required. Successful candidates will undergo a DBS check. Previous call centre experience is essential. Excellent IT skills with proven experience of using multiple systems. Must be flexible. For further information or to apply for this exciting opportunity, please call (phone number removed) or email cv to (url removed)
Mar 26, 2024
Seasonal
Customer Service Advisor Location : Bangor, LL57 2TZ Contract : Temporary Weekly Hours: 37.5 hours per week Shifts : All candidates will be required to work 3 days between Monday and Friday between hours of 08:00 - 18:30 and every Saturday 08:00 - 13:00 and Sunday 09.00-14.00. Rotas will be issued 6 weeks in advance. Hourly Rate: 11.77 p/h for hours worked between Monday and Saturday and 14.00 p/h for each hour worked on Sundays. Pertemps are offering an exciting opportunity to join our National client, Royal Mail, based in Bangor. We are seeking several experienced Customer Service Advisors to provide exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you possess prior experience in call centres or managing complaints, this opportunity might be ideal for you. Responsibilities : Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times. Professionally resolve customer inquiries and complaints. Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording. Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives. Benefits : Convenient and free on-site parking and accessible by public transport Comprehensive two-week training program Ongoing support and coaching Requirements : Proficiency in Welsh reading, speaking, and writing is required. Successful candidates will undergo a DBS check. Previous call centre experience is essential. Excellent IT skills with proven experience of using multiple systems. Must be flexible. For further information or to apply for this exciting opportunity, please call (phone number removed) or email cv to (url removed)
Derbyshire Fire and Rescue Service
Derby, Derbyshire
Derbyshire Fire & Rescue have an exciting opportunity for a Business Safety Advisor (Fire Safety) to join the team. Location: South Area Officer, Ascot Drive, Derby (agile working available for successful candidate) Salary: Scale 6 / SO1 £29,777 to £36,648 per annum progression to SO1 is subject to fulfilling career grade criteria as detailed in the job description and person specification Job Type: Permanent, Full-Time Hours: 37 hours per week, Monday to Friday (occasional weekend, evenings, and beyond office hours working as necessary) Business Safety Advisor (Fire Safety) The Role: As one of our Business Safety Advisors you will work to support businesses and educate them to comply with their statutory duties relating to fire safety legislation. You will increase the presence of DFRS in the business community and signpost businesses to further information and/or other relevant enforcing authorities where appropriate. This will include the development of web material and social media content. The successful applicant will complete our structured programme of externally verified fire safety training. You will be developed within the role and may have the opportunity to progress through the career progression criteria. You will be required to attend training (sometimes residential) in and out of Derbyshire as part of the role. You will be required to work from various DFRS locations as necessary for which a pool car will be provided. Business Safety Advisor (Fire Safety) Key Responsibilities: - You will work to identify and establish links with a diverse range of business networks within Derbyshire to ensure DFRS fully contributes to supporting economic growth through better regulation at a local level - As part of a Fire Safety team, you will also carry out inspection work and follow up activities - Responding to, and supporting response crews, post fire incidents, unwanted fire alarm activations and complaints relating to simple premises in the built environment - You will undertake consultations relevant to the role such as licensing and temporary event notices - You will assist owners and occupiers of buildings to comply with current fire safety regulations, sometimes in challenging situations Business Safety Advisor (Fire Safety) You: - A confident, enthusiastic and professional attitude is essential - You will have excellent interpersonal, communication, and negotiation skills - A knowledge and understanding of the broad aims of risk-based fire safety legislation and the principles of risk-based management is required - A full UK driving license for manual vehicles is essential (reasonable adjustments can be made under the Equality Act 2010 for those unable to hold a driving licence due to a disability) Business Safety Advisor (Fire Safety) Benefits: - Flexible working hours - Family friendly policies - Annual Leave entitlement of 25 days, increasing to 30 days after 5 years service - Free, secure on-site car parking - Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations - Employee discount scheme (Boost) - Employee support networks - Enhanced Maternity Pay (subject to meeting eligibility criteria) - Occupational Sick Pay subject to length of service, increasing up to 6 months full & 6 months half after 5 years service - Ongoing training and development opportunities - Eligibility to join the Local Government Pension Scheme - Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages Please be advised that we are currently in the process of introducing a new Job Evaluation scheme, as a result of this all Support roles will be re-evaluated. We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. In addition, a standard disclosure from the Disclosure and Barring Service (DBS) will be requested for the successful applicant. The closing date for completed applications is midnight on Sunday 31st March 2024. Interviews will be held week commencing Monday 22ndApril 2024 (subject to change at the discretion of the interview panel). To submit your application for this exciting Business Safety Advisor (Fire Safety) opportunity, please press Apply now to be redirected to our website.
Mar 25, 2024
Full time
Derbyshire Fire & Rescue have an exciting opportunity for a Business Safety Advisor (Fire Safety) to join the team. Location: South Area Officer, Ascot Drive, Derby (agile working available for successful candidate) Salary: Scale 6 / SO1 £29,777 to £36,648 per annum progression to SO1 is subject to fulfilling career grade criteria as detailed in the job description and person specification Job Type: Permanent, Full-Time Hours: 37 hours per week, Monday to Friday (occasional weekend, evenings, and beyond office hours working as necessary) Business Safety Advisor (Fire Safety) The Role: As one of our Business Safety Advisors you will work to support businesses and educate them to comply with their statutory duties relating to fire safety legislation. You will increase the presence of DFRS in the business community and signpost businesses to further information and/or other relevant enforcing authorities where appropriate. This will include the development of web material and social media content. The successful applicant will complete our structured programme of externally verified fire safety training. You will be developed within the role and may have the opportunity to progress through the career progression criteria. You will be required to attend training (sometimes residential) in and out of Derbyshire as part of the role. You will be required to work from various DFRS locations as necessary for which a pool car will be provided. Business Safety Advisor (Fire Safety) Key Responsibilities: - You will work to identify and establish links with a diverse range of business networks within Derbyshire to ensure DFRS fully contributes to supporting economic growth through better regulation at a local level - As part of a Fire Safety team, you will also carry out inspection work and follow up activities - Responding to, and supporting response crews, post fire incidents, unwanted fire alarm activations and complaints relating to simple premises in the built environment - You will undertake consultations relevant to the role such as licensing and temporary event notices - You will assist owners and occupiers of buildings to comply with current fire safety regulations, sometimes in challenging situations Business Safety Advisor (Fire Safety) You: - A confident, enthusiastic and professional attitude is essential - You will have excellent interpersonal, communication, and negotiation skills - A knowledge and understanding of the broad aims of risk-based fire safety legislation and the principles of risk-based management is required - A full UK driving license for manual vehicles is essential (reasonable adjustments can be made under the Equality Act 2010 for those unable to hold a driving licence due to a disability) Business Safety Advisor (Fire Safety) Benefits: - Flexible working hours - Family friendly policies - Annual Leave entitlement of 25 days, increasing to 30 days after 5 years service - Free, secure on-site car parking - Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations - Employee discount scheme (Boost) - Employee support networks - Enhanced Maternity Pay (subject to meeting eligibility criteria) - Occupational Sick Pay subject to length of service, increasing up to 6 months full & 6 months half after 5 years service - Ongoing training and development opportunities - Eligibility to join the Local Government Pension Scheme - Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages Please be advised that we are currently in the process of introducing a new Job Evaluation scheme, as a result of this all Support roles will be re-evaluated. We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. In addition, a standard disclosure from the Disclosure and Barring Service (DBS) will be requested for the successful applicant. The closing date for completed applications is midnight on Sunday 31st March 2024. Interviews will be held week commencing Monday 22ndApril 2024 (subject to change at the discretion of the interview panel). To submit your application for this exciting Business Safety Advisor (Fire Safety) opportunity, please press Apply now to be redirected to our website.
Hales Group are seeking Customer Service Advisors for our client based in Lowestoft to support them in their Billing and Arrears Support team. We're looking for you to be delivering exceptional customer service ensuring customers are satisfied after every call, so you'll ensure that correct processes are followed. Main duties will include: Speaking to customers in the contact centre helping customers any related queries Answering high volume and different types of calls assisting with possible cause and resolution Delivering exceptional customer service Ensuring first contact resolution where possible and where cannot be resolved on first call, clear next steps are detailed to our customers HOURS: Full Time Monday to Friday between 8am and 7pm, Saturdays 8am-1pm on a rota basis LOCATION: Lowestoft TERM: Permanent PAY: 23k + DOE Please note should your application be successful, the anticipated start date is May 27, 2024, and it is non-negotiable. Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Mar 25, 2024
Full time
Hales Group are seeking Customer Service Advisors for our client based in Lowestoft to support them in their Billing and Arrears Support team. We're looking for you to be delivering exceptional customer service ensuring customers are satisfied after every call, so you'll ensure that correct processes are followed. Main duties will include: Speaking to customers in the contact centre helping customers any related queries Answering high volume and different types of calls assisting with possible cause and resolution Delivering exceptional customer service Ensuring first contact resolution where possible and where cannot be resolved on first call, clear next steps are detailed to our customers HOURS: Full Time Monday to Friday between 8am and 7pm, Saturdays 8am-1pm on a rota basis LOCATION: Lowestoft TERM: Permanent PAY: 23k + DOE Please note should your application be successful, the anticipated start date is May 27, 2024, and it is non-negotiable. Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
FJA are working with a national leader in the Water Industry , who are looking to recruit Customer Service Advisors. The role will be based out of their offices in the Walsall, West Midlands area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for customer-focused, hard working individuals who have great organisational skills, a good attention to detail and great telephone manor. Key responsibilities as a Customer Service Advisor: Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner. Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules. Inbound and outbound calls Successful Customer Service Advisor will: Have previous experience in a Call Centre or Customer service position Have a proactive approach in how they work Confident telephone manner Exceptional customer skills Computer skills including Excel and Word This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor. If you are looking for a Customer Service Advisor role and want to work for a forward-thinking Company, then click on the 'apply now button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Mar 23, 2024
Full time
FJA are working with a national leader in the Water Industry , who are looking to recruit Customer Service Advisors. The role will be based out of their offices in the Walsall, West Midlands area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for customer-focused, hard working individuals who have great organisational skills, a good attention to detail and great telephone manor. Key responsibilities as a Customer Service Advisor: Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner. Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules. Inbound and outbound calls Successful Customer Service Advisor will: Have previous experience in a Call Centre or Customer service position Have a proactive approach in how they work Confident telephone manner Exceptional customer skills Computer skills including Excel and Word This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor. If you are looking for a Customer Service Advisor role and want to work for a forward-thinking Company, then click on the 'apply now button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Immediate Start - Customer Services Advisors required in Lincoln What does the role involve? You will assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets and systems are updated with work activities. Take ownership of today and tomorrow's work schedules, to ensure that all work is completed within the agreed timescale. Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result. Escalating to relevant teams where high priority work cannot be deployed. Contacting both internal and external customers, to keep them informed and realign expectation What does it take to be a Customer Services Planner? To be successful in this role, we are looking for the following top skills: Well-organised with excellent administration skills. Teamwork and willingness to help others. Good communication skills at all levels with both internal & external customers. Ability to work within a team whilst owning your own workload. Prioritisation and decision-making skills. The drive and ambition to provide World Class customer service. What hours will I work? Shifts will vary between 6.30am and 9.30pm, involving a week of early shifts and a week of late shifts. Weekend work will be required, with one weekend per month. Start date: 18.03.2024 Temporary to begin with and the opportunity for it to become permanent £21,833 with a formal pay progression structure Based in Lincoln What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 23, 2024
Seasonal
Immediate Start - Customer Services Advisors required in Lincoln What does the role involve? You will assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets and systems are updated with work activities. Take ownership of today and tomorrow's work schedules, to ensure that all work is completed within the agreed timescale. Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result. Escalating to relevant teams where high priority work cannot be deployed. Contacting both internal and external customers, to keep them informed and realign expectation What does it take to be a Customer Services Planner? To be successful in this role, we are looking for the following top skills: Well-organised with excellent administration skills. Teamwork and willingness to help others. Good communication skills at all levels with both internal & external customers. Ability to work within a team whilst owning your own workload. Prioritisation and decision-making skills. The drive and ambition to provide World Class customer service. What hours will I work? Shifts will vary between 6.30am and 9.30pm, involving a week of early shifts and a week of late shifts. Weekend work will be required, with one weekend per month. Start date: 18.03.2024 Temporary to begin with and the opportunity for it to become permanent £21,833 with a formal pay progression structure Based in Lincoln What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Customer Service Officer - Sandwell Libraries - Full-time - Temporary Contract - £11.18 per hour paid weekly Your new company We are currently working exclusively with a Local Authority within the West Midlands to support a team of Customer Service Advisors for a local library on a full-time temporary basis. Your new role As a Customer Service Advisor, you will ensure all duties necessary are delivered to provide a high-quality library and information service to all service users including children, young people and adults from all cultural backgrounds and to meet the organisations standards, either by yourselves or by allocating tasks to other staff. Day to day duties will include: • To provide a frontline service to library customers and other visitors, helping them to make the best use of library resources • Issuing and returning books and other materials, and helping customers to use quick serve and the catalogue • Undertaking reader development work, such as helping people find books and other stock, guiding them in their reading habits, supporting reading groups, displaying and promoting stock • Dealing with enquiries and helping customers find information, offering advice and guidance where appropriate, either printed or through IT resources, and referring customers to other agencies when necessary • Helping customers with use of computers, the Internet and I.T. both to individuals and through taster sessions with groups • Helping customers with job searches, CVs and application forms This role is a fully working in office role. What you will need to succeed To be successful in this role, you will need the following: Previous customer service, call centre or administrator experience A willingness to commute to various Library locations What you will get in return You will receive an hourly rate of £11.18, paid weekly and accrue holiday pay. This is a temporary position starting ASAP for 3 months ongoing, however there may be opportunities for you to apply for permanent positions. In addition, you will receive: One dedicated consultant, Specialist in Social Housing recruitment Exclusive Recruitment partner for Birmingham City Council, Sandwell Council, Coventry Council & Solihull Council Exclusive access to the latest office support roles Free DBS Service Referral Scheme, £100 for each referral placed. Access to both Nationwide and Global job opportunities What you need to do now If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career. #
Mar 23, 2024
Seasonal
Customer Service Officer - Sandwell Libraries - Full-time - Temporary Contract - £11.18 per hour paid weekly Your new company We are currently working exclusively with a Local Authority within the West Midlands to support a team of Customer Service Advisors for a local library on a full-time temporary basis. Your new role As a Customer Service Advisor, you will ensure all duties necessary are delivered to provide a high-quality library and information service to all service users including children, young people and adults from all cultural backgrounds and to meet the organisations standards, either by yourselves or by allocating tasks to other staff. Day to day duties will include: • To provide a frontline service to library customers and other visitors, helping them to make the best use of library resources • Issuing and returning books and other materials, and helping customers to use quick serve and the catalogue • Undertaking reader development work, such as helping people find books and other stock, guiding them in their reading habits, supporting reading groups, displaying and promoting stock • Dealing with enquiries and helping customers find information, offering advice and guidance where appropriate, either printed or through IT resources, and referring customers to other agencies when necessary • Helping customers with use of computers, the Internet and I.T. both to individuals and through taster sessions with groups • Helping customers with job searches, CVs and application forms This role is a fully working in office role. What you will need to succeed To be successful in this role, you will need the following: Previous customer service, call centre or administrator experience A willingness to commute to various Library locations What you will get in return You will receive an hourly rate of £11.18, paid weekly and accrue holiday pay. This is a temporary position starting ASAP for 3 months ongoing, however there may be opportunities for you to apply for permanent positions. In addition, you will receive: One dedicated consultant, Specialist in Social Housing recruitment Exclusive Recruitment partner for Birmingham City Council, Sandwell Council, Coventry Council & Solihull Council Exclusive access to the latest office support roles Free DBS Service Referral Scheme, £100 for each referral placed. Access to both Nationwide and Global job opportunities What you need to do now If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career. #
Red Recruitment is recruiting Customer Care Advisors to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a temporary to permanent basis. The suitable candidate will have previous customer service experience and have strong communication skills. The start date for this position is April. Benefits and Package for a Customer Service Advisor: Salary: 11.53 per hour Hours: Monday - Friday, 9am - 5.30pm Contract: Temporary to permanent Location: Banbury City Centre Start date: ASAP Full training will be provided with continuous support week to week Key Responsibilities of a Customer Service Advisor: Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases. Investigate the details of complaints and determine company liability, utilising contacts including but not limited to: Brokers, Vehicle Dealerships, Independent Vehicle Assessor teams, Financial Ombudsman Service. Review results of investigations and put together a final response to be signed off by the legal department. Implement and monitor the full complaint lifecycle whilst keeping to strict deadlines in keeping with complaint guidelines. Monitor agreement in a timely manner to ensure that payments are moved if appropriate Key Skills of a Customer Service Advisor: Experience of independently working complaints or concerns through from beginning to resolution Experience of writing bespoke communication in a professional and clear manner Experience of working own case load in line with SLAs Experience of working with third parties to achieve the desired result Experience in Financial Services desirable but not essential Experience of HP Financial Services desirable but not essential If you are interested in this position, please apply now! Red Recruitment (Business)
Mar 23, 2024
Seasonal
Red Recruitment is recruiting Customer Care Advisors to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a temporary to permanent basis. The suitable candidate will have previous customer service experience and have strong communication skills. The start date for this position is April. Benefits and Package for a Customer Service Advisor: Salary: 11.53 per hour Hours: Monday - Friday, 9am - 5.30pm Contract: Temporary to permanent Location: Banbury City Centre Start date: ASAP Full training will be provided with continuous support week to week Key Responsibilities of a Customer Service Advisor: Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases. Investigate the details of complaints and determine company liability, utilising contacts including but not limited to: Brokers, Vehicle Dealerships, Independent Vehicle Assessor teams, Financial Ombudsman Service. Review results of investigations and put together a final response to be signed off by the legal department. Implement and monitor the full complaint lifecycle whilst keeping to strict deadlines in keeping with complaint guidelines. Monitor agreement in a timely manner to ensure that payments are moved if appropriate Key Skills of a Customer Service Advisor: Experience of independently working complaints or concerns through from beginning to resolution Experience of writing bespoke communication in a professional and clear manner Experience of working own case load in line with SLAs Experience of working with third parties to achieve the desired result Experience in Financial Services desirable but not essential Experience of HP Financial Services desirable but not essential If you are interested in this position, please apply now! Red Recruitment (Business)