We have an opportunity for an organised, customer focused individual to join Restore Harrow Green as a Client Engagement Executive. You will be the link between the customer and the business so being able to provide a great customer experience throughout is essential. You will be the one point of contact throughout the customer s journey which involves understanding the customer s needs and in turn improving the customer s experience. RESPONSIBILITIES Maintain excellent customer service and communication standards at all times Deal with all administrative enquiries in a professional and timely manner Ensure all documentation is accurately checked before processing Consistently working to company and legal standards when processing documentation Build and maintain effective working relationships within the team ABOUT YOU You must be customer centric able to create a great customer experience and build a rapport with customers Have excellent organisational skills with the ability to prioritise workload Excellent time management, with the ability to work well under pressure Possess the ability to work with others and share best practice Exhibits flexibility, be adaptable to change Proficient IT skills MS Office, Word, Excel As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
Apr 18, 2024
Full time
We have an opportunity for an organised, customer focused individual to join Restore Harrow Green as a Client Engagement Executive. You will be the link between the customer and the business so being able to provide a great customer experience throughout is essential. You will be the one point of contact throughout the customer s journey which involves understanding the customer s needs and in turn improving the customer s experience. RESPONSIBILITIES Maintain excellent customer service and communication standards at all times Deal with all administrative enquiries in a professional and timely manner Ensure all documentation is accurately checked before processing Consistently working to company and legal standards when processing documentation Build and maintain effective working relationships within the team ABOUT YOU You must be customer centric able to create a great customer experience and build a rapport with customers Have excellent organisational skills with the ability to prioritise workload Excellent time management, with the ability to work well under pressure Possess the ability to work with others and share best practice Exhibits flexibility, be adaptable to change Proficient IT skills MS Office, Word, Excel As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation. An Inclusive Approach We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
Are you a commercially minded self starter with experience in customer service or program delivery? This exceptional client is a purpose lead and people focussed business with a long history of excellence in terms of client satisfaction and employee care. Apply now, as this is an immediate need with a May start. Our Client Founded over 20 years ago, our client delivers coaching, consulting and coach. . click apply for full job details
Apr 18, 2024
Full time
Are you a commercially minded self starter with experience in customer service or program delivery? This exceptional client is a purpose lead and people focussed business with a long history of excellence in terms of client satisfaction and employee care. Apply now, as this is an immediate need with a May start. Our Client Founded over 20 years ago, our client delivers coaching, consulting and coach. . click apply for full job details
Sales Assistant - Leamington Spa Store - Base salary of £23,795 with the potential to earn up to £31,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £23,795 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£31,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Apr 18, 2024
Full time
Sales Assistant - Leamington Spa Store - Base salary of £23,795 with the potential to earn up to £31,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £23,795 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£31,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Sales Processing Administrator Lincoln Temporary Assignment Monday - Friday, Full time £11.44 per hour Are you an experienced Administrator looking for a new role? An exciting opportunity has arisen for Administrators with our client based in Lincoln, this is a temporary role with a chance to work in a fantastic team providing support to not only the logistics team but the company as a whole! Duties for this role include but are not limited to: Collaborate closely with the logistics team to provide administrative support and ensure seamless operations. Process sales orders, contracts, and internal invoices accurately and in a timely manner. Communicate with suppliers on order delivery times. Maintain and update customer records, ensuring data accuracy and completeness. Coordinate with various departments as and when required. Monitoring the internal inbox, responding to customer queries, and actioning when required and coordinating internally. Other ad hoc duties as and when required. The successful candidate for this role will have/ be: Proven experience in administration, customer service, or a related role. Proficiency in Microsoft Office Suite with a strong knowledge of Excel, Word, and Outlook. Excellent communication skills, both written and verbal. Strong organisational and multitasking abilities. Attention to detail and accuracy in data entry and record keeping. Motivated and driven. Ability to work collaboratively in a fast-paced, team-oriented environment. This is a great opportunity for an Administrator to join a company who value their employees and provide fantastic benefits. If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role is being handled by Riley Keith, Candidate Consultant at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
Apr 18, 2024
Full time
Sales Processing Administrator Lincoln Temporary Assignment Monday - Friday, Full time £11.44 per hour Are you an experienced Administrator looking for a new role? An exciting opportunity has arisen for Administrators with our client based in Lincoln, this is a temporary role with a chance to work in a fantastic team providing support to not only the logistics team but the company as a whole! Duties for this role include but are not limited to: Collaborate closely with the logistics team to provide administrative support and ensure seamless operations. Process sales orders, contracts, and internal invoices accurately and in a timely manner. Communicate with suppliers on order delivery times. Maintain and update customer records, ensuring data accuracy and completeness. Coordinate with various departments as and when required. Monitoring the internal inbox, responding to customer queries, and actioning when required and coordinating internally. Other ad hoc duties as and when required. The successful candidate for this role will have/ be: Proven experience in administration, customer service, or a related role. Proficiency in Microsoft Office Suite with a strong knowledge of Excel, Word, and Outlook. Excellent communication skills, both written and verbal. Strong organisational and multitasking abilities. Attention to detail and accuracy in data entry and record keeping. Motivated and driven. Ability to work collaboratively in a fast-paced, team-oriented environment. This is a great opportunity for an Administrator to join a company who value their employees and provide fantastic benefits. If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role is being handled by Riley Keith, Candidate Consultant at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
Client Retention Executive Manchester GlobalData is a leading provider of data solutions, working with a wide range of clients in industries such as Healthcare, Pharmaceuticals, Technology, Power, Consumer Products, Construction and Financial Services, to name but a few. Working in our Client Retention team as a Client Retention Executive, your job is to assist in renewals of services for a designated list of global clients from the beginning to the end of the renewal cycle. You will contribute crucially to the growth of the business, by successfully managing the day-to-day renewal process, such as creating and sending service proposals, liaising with clients and coordinating with our Sales team, ensuring appropriate communications reach the clients within the correct timeframes. Duties & Responsibilities - Act as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded. - Creation and distribution of communications and proposals to clients, encouraging clients to engage in discussions throughout the renewal process. - Identify and analyse client requirements, and work with internal teams to develop solutions that ensure the highest level of client satisfaction. - Work closely with Renewal Managers to support renewal rates, ensuring a seamless renewal process for the client and improved retention rates. - Proactively identify upsell/cross-sell opportunities in collaboration with the Sales team as part of the existing renewal, driving growth of ACV and engagement with a wider range of products. - Monitor client engagement and usage of products/services, identifying scenarios in which further onboarding/training will increase customer satisfaction and ROI. Coordinate its delivery by our Customer Service team. - Tracking renewal health to support analysis of the client base and ongoing improvement of renewal processes. - Liaising with the Sales Order Processing team to ensure correct contracting practice is observed. Qualifications/Pre-Requisites - Educated at A-Level or equivalent standard. - Minimum of C grade in GCSE English. - A background in customer-facing roles would be advantageous (Sales, recruitment, customer service, etc). - Very strong written and verbal communication skills. - Very strong administrative skills and a high level of attention to detail.
Apr 18, 2024
Full time
Client Retention Executive Manchester GlobalData is a leading provider of data solutions, working with a wide range of clients in industries such as Healthcare, Pharmaceuticals, Technology, Power, Consumer Products, Construction and Financial Services, to name but a few. Working in our Client Retention team as a Client Retention Executive, your job is to assist in renewals of services for a designated list of global clients from the beginning to the end of the renewal cycle. You will contribute crucially to the growth of the business, by successfully managing the day-to-day renewal process, such as creating and sending service proposals, liaising with clients and coordinating with our Sales team, ensuring appropriate communications reach the clients within the correct timeframes. Duties & Responsibilities - Act as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded. - Creation and distribution of communications and proposals to clients, encouraging clients to engage in discussions throughout the renewal process. - Identify and analyse client requirements, and work with internal teams to develop solutions that ensure the highest level of client satisfaction. - Work closely with Renewal Managers to support renewal rates, ensuring a seamless renewal process for the client and improved retention rates. - Proactively identify upsell/cross-sell opportunities in collaboration with the Sales team as part of the existing renewal, driving growth of ACV and engagement with a wider range of products. - Monitor client engagement and usage of products/services, identifying scenarios in which further onboarding/training will increase customer satisfaction and ROI. Coordinate its delivery by our Customer Service team. - Tracking renewal health to support analysis of the client base and ongoing improvement of renewal processes. - Liaising with the Sales Order Processing team to ensure correct contracting practice is observed. Qualifications/Pre-Requisites - Educated at A-Level or equivalent standard. - Minimum of C grade in GCSE English. - A background in customer-facing roles would be advantageous (Sales, recruitment, customer service, etc). - Very strong written and verbal communication skills. - Very strong administrative skills and a high level of attention to detail.
Job description Field Sales Executive (Door to Door Sales) Business to Customer (B2C) on behalf of a fantastic local broadband provider. Location Field based, you will go door to door to sell the products and services in Hull, East Yorkshire, and Lincolnshire. Transport : Ideally you need your own transport, however, carpooling is potentially an option click apply for full job details
Apr 18, 2024
Seasonal
Job description Field Sales Executive (Door to Door Sales) Business to Customer (B2C) on behalf of a fantastic local broadband provider. Location Field based, you will go door to door to sell the products and services in Hull, East Yorkshire, and Lincolnshire. Transport : Ideally you need your own transport, however, carpooling is potentially an option click apply for full job details
Company background Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating. Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. Responsibilities as our Customer Experience Executive will include: - Providing an exceptional customer experience through all stages of the customer's journey. - Enhance customer experience in order to deliver exceptional customer satisfaction. - Can own a customer through the entirety of their issue to ensure a smooth resolution. - Great problem-solving and solution-focused approach with a "can do" attitude. - Understanding GDPR and other relevant policies and how this impacts our customers. - Resolving all customer questions and queries via phone and email within set SLA's. - Being a proud and passionate ambassador of the SuperBike Factory family and our values. - Undertake Regulated Complaints Training. 41.25 Hours. 5 days over 7, including every other Saturday What we're looking for in our Customer Experience Executive: - Experience working in a customer service role and resolving customer feedback- Strong verbal and written communication skills- Attention to detail- Ability to build strong working relationships with your customers and colleagues- A passion to deliver outstanding customer service- Driven to achieve your goals and the goals of the business Benefits • We offer a range of company benefits, including • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line
Apr 18, 2024
Full time
Company background Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating. Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. Responsibilities as our Customer Experience Executive will include: - Providing an exceptional customer experience through all stages of the customer's journey. - Enhance customer experience in order to deliver exceptional customer satisfaction. - Can own a customer through the entirety of their issue to ensure a smooth resolution. - Great problem-solving and solution-focused approach with a "can do" attitude. - Understanding GDPR and other relevant policies and how this impacts our customers. - Resolving all customer questions and queries via phone and email within set SLA's. - Being a proud and passionate ambassador of the SuperBike Factory family and our values. - Undertake Regulated Complaints Training. 41.25 Hours. 5 days over 7, including every other Saturday What we're looking for in our Customer Experience Executive: - Experience working in a customer service role and resolving customer feedback- Strong verbal and written communication skills- Attention to detail- Ability to build strong working relationships with your customers and colleagues- A passion to deliver outstanding customer service- Driven to achieve your goals and the goals of the business Benefits • We offer a range of company benefits, including • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line
Berry Recruitment are NOW hiring for a committed and experienced Sales Order Processor to work for a Market leading organisation in Abingdon, Oxfordshire. Due to significant growth within the business this year, we are looking to expand the Sales Order Processing team. Role: Sales Order Processor Salary: £26,000 - £28,000 Per Annum (Negotiable) Location: Abingdon, Oxfordshire Hours: 37.5 per week - 09:00 - 17:30 About the role: As Sales Order Processor your duties will be: Provided Administrative support to the team and managers. Supporting the sales team with key tasks including forms and sales presentations Stock Allocation Maintaining customer price lists and customer database Assist in managing key customer accounts and order processing. Liaising with the warehouse Dealing with New Customer enquiries About you: This role would suit a Administrator or Customer Service Executive with outstanding attention to detail and organisational skills. Confident communicator at all levels Exceptional attention to detail No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 18, 2024
Full time
Berry Recruitment are NOW hiring for a committed and experienced Sales Order Processor to work for a Market leading organisation in Abingdon, Oxfordshire. Due to significant growth within the business this year, we are looking to expand the Sales Order Processing team. Role: Sales Order Processor Salary: £26,000 - £28,000 Per Annum (Negotiable) Location: Abingdon, Oxfordshire Hours: 37.5 per week - 09:00 - 17:30 About the role: As Sales Order Processor your duties will be: Provided Administrative support to the team and managers. Supporting the sales team with key tasks including forms and sales presentations Stock Allocation Maintaining customer price lists and customer database Assist in managing key customer accounts and order processing. Liaising with the warehouse Dealing with New Customer enquiries About you: This role would suit a Administrator or Customer Service Executive with outstanding attention to detail and organisational skills. Confident communicator at all levels Exceptional attention to detail No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sales Assistant - Bromborough Store - Part time (32 hours per week) Base salary of £19,036 with the potential to earn up to £30,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £19,036 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£30,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Apr 18, 2024
Full time
Sales Assistant - Bromborough Store - Part time (32 hours per week) Base salary of £19,036 with the potential to earn up to £30,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £19,036 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£30,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market. The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances. About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required. The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams. The office has great public transport links and free onsite parking so is suitable for any commuter. The team work on a hybrid basis, Mon - Fri 08:30 - 17:00 Duties to include: Ensuring the team are delivering exceptional customer support through all communication mediums Analysing processes, planning, and implementing change Continuous improvement of procedures Create and analyse reports and present data Operational forecasting Developing members of the team through training Overseeing the recruitment of new members into the team Setting KPI's and ensuring team members achieve them Support the team to prioritise workloads Manage the implementation of new computer systems to improve ways of working Candidate Requirements: To have Manager / Supervisor / Team Leader experience in an office-based environment To be fluent in English and at least one of the following languages - Spanish or Portuguese To have experience using CRM systems and be proficient in all MS Office programs including Excel Experience in people management, project management and change management Be a critical thinker and able to collect, process and analyse data Be able to lead a team effectively and strive to create a working environment where people thrive Be able to communicate effectively with stakeholders Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 18, 2024
Full time
Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market. The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances. About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required. The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams. The office has great public transport links and free onsite parking so is suitable for any commuter. The team work on a hybrid basis, Mon - Fri 08:30 - 17:00 Duties to include: Ensuring the team are delivering exceptional customer support through all communication mediums Analysing processes, planning, and implementing change Continuous improvement of procedures Create and analyse reports and present data Operational forecasting Developing members of the team through training Overseeing the recruitment of new members into the team Setting KPI's and ensuring team members achieve them Support the team to prioritise workloads Manage the implementation of new computer systems to improve ways of working Candidate Requirements: To have Manager / Supervisor / Team Leader experience in an office-based environment To be fluent in English and at least one of the following languages - Spanish or Portuguese To have experience using CRM systems and be proficient in all MS Office programs including Excel Experience in people management, project management and change management Be a critical thinker and able to collect, process and analyse data Be able to lead a team effectively and strive to create a working environment where people thrive Be able to communicate effectively with stakeholders Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Company Description General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of more than 13,000 top professionals, we partner with the best in industry to expand the bounds of innovation in the defence and scientific arenas click apply for full job details
Apr 18, 2024
Full time
Company Description General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of more than 13,000 top professionals, we partner with the best in industry to expand the bounds of innovation in the defence and scientific arenas click apply for full job details
Job Title - Senior Fundraising Executive Contract - Permanent Hours - 35 hours per week Salary - £30K - £33K pa depending on experience (including London weighting) Location - London About Coram Coram is committed to improving the lives of the UK's most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK's oldest children's charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. About the role Coram's Fundraising Team raises funds for the charity - the Individual Giving team has responsibility for supporter care, customer service and donor administration and managing our supporter database. Coram has been growing its investment in Individual Giving for a number of years, has a loyal and very generous supporter base and an ambition to see this grow and develop further by embracing new ideas. The team has an exciting future and this role will play a key part in its success. We are looking for a highly motivated individual to join the Individual Giving team and support the development and growth of the programme. The role will involve developing engaging content to communicate the importance and impact of our work, inspiring existing and new supporters to commit to long term support of the charity. This will involve printed media but also increasingly digital media as we look to widen the reach of our communications and messaging. It will also require excellent supporter care/donor retention skills to ensure that we make sure we maintain our donors support over the long term and experience working with databases, ideally Raiser's Edge. The role is a great next step for someone in fundraising wishing to develop their fundraising skills further in direct marketing. To apply for this role, please click on the 'apply now' button below to complete the application. Closing date: 3 rd May 2024. Interview date: W/c 6 th May 2024. Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
Apr 18, 2024
Full time
Job Title - Senior Fundraising Executive Contract - Permanent Hours - 35 hours per week Salary - £30K - £33K pa depending on experience (including London weighting) Location - London About Coram Coram is committed to improving the lives of the UK's most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK's oldest children's charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. About the role Coram's Fundraising Team raises funds for the charity - the Individual Giving team has responsibility for supporter care, customer service and donor administration and managing our supporter database. Coram has been growing its investment in Individual Giving for a number of years, has a loyal and very generous supporter base and an ambition to see this grow and develop further by embracing new ideas. The team has an exciting future and this role will play a key part in its success. We are looking for a highly motivated individual to join the Individual Giving team and support the development and growth of the programme. The role will involve developing engaging content to communicate the importance and impact of our work, inspiring existing and new supporters to commit to long term support of the charity. This will involve printed media but also increasingly digital media as we look to widen the reach of our communications and messaging. It will also require excellent supporter care/donor retention skills to ensure that we make sure we maintain our donors support over the long term and experience working with databases, ideally Raiser's Edge. The role is a great next step for someone in fundraising wishing to develop their fundraising skills further in direct marketing. To apply for this role, please click on the 'apply now' button below to complete the application. Closing date: 3 rd May 2024. Interview date: W/c 6 th May 2024. Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
WHAT YOU'LL DO The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department. The MDP Governance Senior Analyst, alongside the MDP Governance Director, work closely with the PSG equity operations team to provide a wide range of services to our MDPs and, in particular, manage the documentation and workflows surrounding our MDP compensation and equity programs and overseeing the annual MDP reporting cycle. The MDP Governance Senior Analyst will provide essential support to the Director of MDP Governance in identifying and mitigating risks through meticulous management of MDP documentation and processes. In this position, you will develop a deep understanding of the MDP equity programs, and the global and local compensation and equity framework offered to the MDPs to ensure proper legal implementation, documentation and governance over the equity programs and lifecycle events. You will be seen as the 'go-to' person for MDP documentation. The work is challenging, very visible and requires strong communication, organizational and problem-solving skills. JOB RESPONSIBILITIES The duties of the MDP Governance Senior Analyst will focus primarily on the following three areas: Legal, Governance & Reporting Ownership and control of document library for document templates required for MDP equity transactions and lifecycle events, including maintaining and updating continually for constantly evolving terms of our contracts Communicate and coordinate any document template changes with Legal and Tax teams prior to any upcoming transactions and maintain subsequent updates to document library Prepare and reconcile the unit and share balances on a quarterly basis to ensure compliance with BCG articles and BCG governance and voting procedures Create, review and maintain annual share ledger for BCG equity entities in Shareworks software Create, prepare and initiate electronic voting platform for matters that require approval from BCG's Executive Committee Equity Operations Prepare and review legal documents, including financial details and plan mechanics on cover memos, related to equity interest purchases, sales and lifecycle events Facilitate the automation of document production by helping to design workflows and test automated document production solutions Project manage equity operations team workflow as it relates to the execution of equity transactions, owning the overall responsibility for their quality and delivery Manage the execution of legal documents, ensuring MDPs return executed documents in a timely manner and ensure any issues are escalated to team leaders Organize, further develop and maintain the electronic filing system for executed legal documents and advisory papers ensuring PSG records are accurate and up to date on internal MDP portal Develop procedures as well as build digital knowledge to create and implement digital solutions that improve operational processes and controls Collaborate with legal team and other Global Services finance functions, such as Treasury, Tax and Accounting or any other functions necessary to complete various projects Communications Drive the ideation, creative design and execution of a high volume of MDP communications to ensure delivering clear messaging for PSG equity operations and governance content; continually maintaining consistent use of PSG branding and language, and as needed, graphic design through imagery/visuals within communications to help drive MDP understanding of content Become an active member of PSG communication practitioners to ensure an integrated approach through all MDP communications YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the quality and consistency of MDP communications and deliverables. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide an elevated level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Growing an understanding of the operation and function of the equity and lifecycle process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigate the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive, can-do attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your stakeholders. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in business or legal studies preferred 4-6+ years of experience in a related field, such as financial operations or paralegal experience, preferably with a global company Project management skills within a fast paced, dynamic team Proficient in MS office applications (Outlook, Word, Excel, PowerPoint); experience with Alteryx is a plus Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus Analytical ability to identify commonalities and synergies across the population of documents managed to create efficiencies and provide suggestions for improvement Outstanding interpersonal, verbal and written communication skills Excellent organizational, communication and interpersonal skills; able to communicate confidently and professionally with senior management and stakeholders Flexible and adaptable to rapidly changing priorities and ability to stay focused Exceptional attention to detail High level of confidentiality and discretion in handling of matters Proactive self-starter with critical thinking skills and creativity to solve problems Ability to work independently on multiple, simultaneous assignments with minimal supervision Strong problem-solving and analytical skills Have a passion to innovate and create impactful communications that are both informative and visually appealing YOU'LL WORK WITH PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The Governance team forms a part of the PSG Equity/Operations team and will work closely with the PSG Comp team and other sub-functions within PSG.
Apr 18, 2024
Full time
WHAT YOU'LL DO The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department. The MDP Governance Senior Analyst, alongside the MDP Governance Director, work closely with the PSG equity operations team to provide a wide range of services to our MDPs and, in particular, manage the documentation and workflows surrounding our MDP compensation and equity programs and overseeing the annual MDP reporting cycle. The MDP Governance Senior Analyst will provide essential support to the Director of MDP Governance in identifying and mitigating risks through meticulous management of MDP documentation and processes. In this position, you will develop a deep understanding of the MDP equity programs, and the global and local compensation and equity framework offered to the MDPs to ensure proper legal implementation, documentation and governance over the equity programs and lifecycle events. You will be seen as the 'go-to' person for MDP documentation. The work is challenging, very visible and requires strong communication, organizational and problem-solving skills. JOB RESPONSIBILITIES The duties of the MDP Governance Senior Analyst will focus primarily on the following three areas: Legal, Governance & Reporting Ownership and control of document library for document templates required for MDP equity transactions and lifecycle events, including maintaining and updating continually for constantly evolving terms of our contracts Communicate and coordinate any document template changes with Legal and Tax teams prior to any upcoming transactions and maintain subsequent updates to document library Prepare and reconcile the unit and share balances on a quarterly basis to ensure compliance with BCG articles and BCG governance and voting procedures Create, review and maintain annual share ledger for BCG equity entities in Shareworks software Create, prepare and initiate electronic voting platform for matters that require approval from BCG's Executive Committee Equity Operations Prepare and review legal documents, including financial details and plan mechanics on cover memos, related to equity interest purchases, sales and lifecycle events Facilitate the automation of document production by helping to design workflows and test automated document production solutions Project manage equity operations team workflow as it relates to the execution of equity transactions, owning the overall responsibility for their quality and delivery Manage the execution of legal documents, ensuring MDPs return executed documents in a timely manner and ensure any issues are escalated to team leaders Organize, further develop and maintain the electronic filing system for executed legal documents and advisory papers ensuring PSG records are accurate and up to date on internal MDP portal Develop procedures as well as build digital knowledge to create and implement digital solutions that improve operational processes and controls Collaborate with legal team and other Global Services finance functions, such as Treasury, Tax and Accounting or any other functions necessary to complete various projects Communications Drive the ideation, creative design and execution of a high volume of MDP communications to ensure delivering clear messaging for PSG equity operations and governance content; continually maintaining consistent use of PSG branding and language, and as needed, graphic design through imagery/visuals within communications to help drive MDP understanding of content Become an active member of PSG communication practitioners to ensure an integrated approach through all MDP communications YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the quality and consistency of MDP communications and deliverables. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide an elevated level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Growing an understanding of the operation and function of the equity and lifecycle process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigate the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive, can-do attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your stakeholders. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in business or legal studies preferred 4-6+ years of experience in a related field, such as financial operations or paralegal experience, preferably with a global company Project management skills within a fast paced, dynamic team Proficient in MS office applications (Outlook, Word, Excel, PowerPoint); experience with Alteryx is a plus Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus Analytical ability to identify commonalities and synergies across the population of documents managed to create efficiencies and provide suggestions for improvement Outstanding interpersonal, verbal and written communication skills Excellent organizational, communication and interpersonal skills; able to communicate confidently and professionally with senior management and stakeholders Flexible and adaptable to rapidly changing priorities and ability to stay focused Exceptional attention to detail High level of confidentiality and discretion in handling of matters Proactive self-starter with critical thinking skills and creativity to solve problems Ability to work independently on multiple, simultaneous assignments with minimal supervision Strong problem-solving and analytical skills Have a passion to innovate and create impactful communications that are both informative and visually appealing YOU'LL WORK WITH PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The Governance team forms a part of the PSG Equity/Operations team and will work closely with the PSG Comp team and other sub-functions within PSG.
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 18, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Salary potential: £60,000 a year (OTE) Mandatory - Full driving licence (0 - 3 points) Field Sales Consultant - Ewell The Field Sales Consultant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Consultants earn between £30k - £40k OTE in their first year, and our top performers can earn more than £60k OTE (on-target expectations). This Sales Consultant role offers the following: Company car with fuel card and mobile phone (subject to terms). The chance to boost your salary with an uncapped commission scheme. A solid career path with excellent growth opportunities. Bupa health insurance, pension plan, generous holiday, and maternity/paternity leave. Sales Consultant key responsibilities: Creating your own sales opportunities (door-to-door): cold canvassing in businesses and in residential areas. Converting warm leads into sales through a direct sales approach (normally 8-10 per month). Building a portfolio of long-term relationships with your customers and generating referrals from existing clientele. As a Field Sales Executive, your role involves canvassing potential customers at their properties, introducing them to Verisure, and showcasing our award-winning products. Additionally, you will conduct security surveys to design a system tailored to their security needs. Your goal is to seamlessly convert these engagements into sales, take charge of product installations, and establish a pipeline of future sales by ensuring an excellent customer experience. You will also receive warm leads sourced from our call centre and your responsibility is to efficiently convert these leads into successful sales. Previous experience in sales or retail is desirable but not essential. Full training will be provided. Vital requirements include a professional and customer service focused attitude, a passion for sales, and good communication skills. You also must have a full manual driving licence and access to a vehicle for the first few months. We are a team of 20,000 people worldwide today - and growing quickly. As a certified TOP Employer in the UK and Europe for 2024, we are dedicated to creating a workplace that values and supports our employees. We are a leading provider of monitored smart alarms in Europe, and we are proud to protect more than 5 million customers, who trust us to keep them, their families, or their businesses safe. This recognition as a TOP Employer reflects our commitment to fostering a positive work environment and underscores our dedication to excellence - and this is where you come in Apply now All successful applicants will be subject to a DBS check (cost absorbed by Verisure)
Apr 18, 2024
Full time
Salary potential: £60,000 a year (OTE) Mandatory - Full driving licence (0 - 3 points) Field Sales Consultant - Ewell The Field Sales Consultant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Consultants earn between £30k - £40k OTE in their first year, and our top performers can earn more than £60k OTE (on-target expectations). This Sales Consultant role offers the following: Company car with fuel card and mobile phone (subject to terms). The chance to boost your salary with an uncapped commission scheme. A solid career path with excellent growth opportunities. Bupa health insurance, pension plan, generous holiday, and maternity/paternity leave. Sales Consultant key responsibilities: Creating your own sales opportunities (door-to-door): cold canvassing in businesses and in residential areas. Converting warm leads into sales through a direct sales approach (normally 8-10 per month). Building a portfolio of long-term relationships with your customers and generating referrals from existing clientele. As a Field Sales Executive, your role involves canvassing potential customers at their properties, introducing them to Verisure, and showcasing our award-winning products. Additionally, you will conduct security surveys to design a system tailored to their security needs. Your goal is to seamlessly convert these engagements into sales, take charge of product installations, and establish a pipeline of future sales by ensuring an excellent customer experience. You will also receive warm leads sourced from our call centre and your responsibility is to efficiently convert these leads into successful sales. Previous experience in sales or retail is desirable but not essential. Full training will be provided. Vital requirements include a professional and customer service focused attitude, a passion for sales, and good communication skills. You also must have a full manual driving licence and access to a vehicle for the first few months. We are a team of 20,000 people worldwide today - and growing quickly. As a certified TOP Employer in the UK and Europe for 2024, we are dedicated to creating a workplace that values and supports our employees. We are a leading provider of monitored smart alarms in Europe, and we are proud to protect more than 5 million customers, who trust us to keep them, their families, or their businesses safe. This recognition as a TOP Employer reflects our commitment to fostering a positive work environment and underscores our dedication to excellence - and this is where you come in Apply now All successful applicants will be subject to a DBS check (cost absorbed by Verisure)
Position not right for you? Share it with someone you know. Regional Managing Director - Europe Reference: APR Expiry date: 17:30, Tue, 7th May 2024 Location: London Salary: Competitive Benefits: Competitive Job Purpose The Regional Managing Director will lead the teams that are dedicated to the servicing of the day-to-day business and our customers across the Europe region. The Regional Managing Director needs to be commercially focused and take accountability for all operational activity ensuring the delivery of expected services, revenue and margin targets. Ensures the achievement of budgeted profit and operational excellence. Develops strong personal relationships and builds long term sustainable partnerships with key decision makers in client organisations. Key Responsibilities and Accountabilities Understand, implement and oversee the operations strategy and operating model and bringing in new models where required. Provide strategic direction, strong leadership and development to the teams. Overall responsibility for the implementation and launch of new business and the ongoing growth, profitability and operations. Translating the strategic business plans into well-defined operational plans to meet the business objectives. Develop a clear understanding of clients' objectives/challenges and develop strategies that meet those objectives. Support the implementation of new contract wins. Setting the budgets for the coming year and executing the annual, medium-term and long-terms plans for the business area. Owning P&L for the business line and driving cost optimisation. Responsibility for the operations of the business; setting and ensuring standards of excellence and driving customer satisfaction. Planning, building and nurturing the infrastructure, resources, leadership and process for delivery of the annual P&L. Manage all operational teams across multiple locations, whilst defining a robust operational model for an internationally based team. Talent acquisition, nurturing, mentoring & retention of staff. Accountability for Risk and Compliance in the region. Skills Required: Experience in the promotional goods / print industry. Experience working with drinks related companies Strong team attitude. Excellent oral and written communication skills. First class, effective organisational skills. A pro-active approach to managing projects. Experience of managing and working as part of a team. A keen eye for detail and an understanding of budgeting and financial reporting. Ability to work under pressure whilst maintaining a cool outlook. A personable and professional character that will allow you to build client rapport. The confidence to give clients trust in your work. Excellent knowledge of MS Office particularly power point and excel. Excellent problem solving ability. Enthusiastic and passionate. Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive. Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at Link, please contact us at
Apr 18, 2024
Full time
Position not right for you? Share it with someone you know. Regional Managing Director - Europe Reference: APR Expiry date: 17:30, Tue, 7th May 2024 Location: London Salary: Competitive Benefits: Competitive Job Purpose The Regional Managing Director will lead the teams that are dedicated to the servicing of the day-to-day business and our customers across the Europe region. The Regional Managing Director needs to be commercially focused and take accountability for all operational activity ensuring the delivery of expected services, revenue and margin targets. Ensures the achievement of budgeted profit and operational excellence. Develops strong personal relationships and builds long term sustainable partnerships with key decision makers in client organisations. Key Responsibilities and Accountabilities Understand, implement and oversee the operations strategy and operating model and bringing in new models where required. Provide strategic direction, strong leadership and development to the teams. Overall responsibility for the implementation and launch of new business and the ongoing growth, profitability and operations. Translating the strategic business plans into well-defined operational plans to meet the business objectives. Develop a clear understanding of clients' objectives/challenges and develop strategies that meet those objectives. Support the implementation of new contract wins. Setting the budgets for the coming year and executing the annual, medium-term and long-terms plans for the business area. Owning P&L for the business line and driving cost optimisation. Responsibility for the operations of the business; setting and ensuring standards of excellence and driving customer satisfaction. Planning, building and nurturing the infrastructure, resources, leadership and process for delivery of the annual P&L. Manage all operational teams across multiple locations, whilst defining a robust operational model for an internationally based team. Talent acquisition, nurturing, mentoring & retention of staff. Accountability for Risk and Compliance in the region. Skills Required: Experience in the promotional goods / print industry. Experience working with drinks related companies Strong team attitude. Excellent oral and written communication skills. First class, effective organisational skills. A pro-active approach to managing projects. Experience of managing and working as part of a team. A keen eye for detail and an understanding of budgeting and financial reporting. Ability to work under pressure whilst maintaining a cool outlook. A personable and professional character that will allow you to build client rapport. The confidence to give clients trust in your work. Excellent knowledge of MS Office particularly power point and excel. Excellent problem solving ability. Enthusiastic and passionate. Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive. Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at Link, please contact us at
As an Engagement Manager (Services Account Executive as industry denomination), you will sell a portfolio of service offerings designed to help our customers adopt the products they have purchased and achieve the business outcomes they expected from using our products. These service offerings include product implementation services, and training. The EM/SAE is well-versed in services and post-sales adoption strategies, acting on 2 types of deals (1) transaction like implementation projects (2) CoE set-up for long-term transformations.The EM/SAE is fluent in value-selling, notably for the larger deals. The EM/SAE is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the services sales strategy by creating demand for new Services opportunities and partnering with the Sales team and our partners to develop Services sales opportunities for their assigned territory. You will report to the Director, Professional Services The impact you will have: Collaborate with software sales account teams, and our eco-system of delivery partners Develop a services sales strategy in the designated territory with a target account list You will create new Services opportunities Create pipeline and manage end-to-end forecasting process for Services opportunities Exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers You will be a trusted advisor to the customer by understanding their digital transformation roadmap and driving the right mix of services to meet their needs Arrange and conduct Executive and CxO services-related discussions according to the account strategy Lead extended team in solutioning and scoping, and proposal development Implement value-based selling methodology for Impact, Implementation Services, and Training opportunities You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission. You will work with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions. Identify opportunities for new services by understanding and addressing potential new use-cases the value in the upsell, or extension of services. You will perform as the EM/SAE in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets. Consult with clients to understand engagement scope, requirements, time, cost and benefits. Estimate, scope, and develop the statement of work documents. Help resolve delivery challenges, address resource contentions, scoping issues and manage expectations. What we look for: Extensive experience in leading and managing a Professional Services and Education Services line of business. Extensive experience in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution. Data and AI domain experience working with customers to realise value through to production implementations. Excellent customer-facing skills including working with Executives and other team members. Experience articulating the value-based selling mode Experience identifying customer needs and implementing solutions. Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans. Travel is required up to 20%, more at peak times. Private medical, dental and cash refunds for health expenses Life, disability and critical illness coverage Group personal pension with company contribution Equity awards Paid parental leave Gym reimbursement About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter ,LinkedIn and Facebook . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Apr 18, 2024
Full time
As an Engagement Manager (Services Account Executive as industry denomination), you will sell a portfolio of service offerings designed to help our customers adopt the products they have purchased and achieve the business outcomes they expected from using our products. These service offerings include product implementation services, and training. The EM/SAE is well-versed in services and post-sales adoption strategies, acting on 2 types of deals (1) transaction like implementation projects (2) CoE set-up for long-term transformations.The EM/SAE is fluent in value-selling, notably for the larger deals. The EM/SAE is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the services sales strategy by creating demand for new Services opportunities and partnering with the Sales team and our partners to develop Services sales opportunities for their assigned territory. You will report to the Director, Professional Services The impact you will have: Collaborate with software sales account teams, and our eco-system of delivery partners Develop a services sales strategy in the designated territory with a target account list You will create new Services opportunities Create pipeline and manage end-to-end forecasting process for Services opportunities Exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers You will be a trusted advisor to the customer by understanding their digital transformation roadmap and driving the right mix of services to meet their needs Arrange and conduct Executive and CxO services-related discussions according to the account strategy Lead extended team in solutioning and scoping, and proposal development Implement value-based selling methodology for Impact, Implementation Services, and Training opportunities You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission. You will work with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions. Identify opportunities for new services by understanding and addressing potential new use-cases the value in the upsell, or extension of services. You will perform as the EM/SAE in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets. Consult with clients to understand engagement scope, requirements, time, cost and benefits. Estimate, scope, and develop the statement of work documents. Help resolve delivery challenges, address resource contentions, scoping issues and manage expectations. What we look for: Extensive experience in leading and managing a Professional Services and Education Services line of business. Extensive experience in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution. Data and AI domain experience working with customers to realise value through to production implementations. Excellent customer-facing skills including working with Executives and other team members. Experience articulating the value-based selling mode Experience identifying customer needs and implementing solutions. Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans. Travel is required up to 20%, more at peak times. Private medical, dental and cash refunds for health expenses Life, disability and critical illness coverage Group personal pension with company contribution Equity awards Paid parental leave Gym reimbursement About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter ,LinkedIn and Facebook . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Major Recruitment Doncaster Industrial
Sheffield, Yorkshire
Customer Service Executive Benefits - Free Parking, A Wellness & Mental Health Programme, Extra Holidays for Length of Service, Canteen Area, Excellent Working Environment and Supportive Team Title - Customer Services Executive Salary - 24,000- 25,000pa DOE Location - Dinnington Role - Permanent Hours - 8.30am-4.30pm Mon-Fri This is an exciting opportunity for the successful customer services executive to work with a manufacturer who have been established over 60 years and gained a reputation for excellence within that time, with recent growth they are looking to add a new addition to the customer services team where you will be involved in the following: Dealing with incoming telephone calls Dealing with live chats Taking and inputting customer orders Providing guidance and advice on products whilst delivering excellent customer service Taking payments over the phone Dealing with queries and handling customer expectations Liaising with other departments to deliver exceptional customer experience. It is expected that the successful customer service executive will have customer service experience, be driven and motivated by offering the highest level of customer satisfaction whilst being a strong team player, and have excellent communication and organisational skills Customer Service Executive Benefits - Free Parking, A Wellness & Mental Health Programme, Extra Holidays for Length of Service, Canteen Area, Excellent Working Environment and Supportive Team Title - Customer Services Executive Salary - 24,000- 25,000pa DOE Location - Dinnington Role - Permanent Hours - 8.30am-4.30pm Mon-Fri Major Recruitment act as an Employment Agency for permanent roles and Employment Business for temporary opportunities
Apr 18, 2024
Full time
Customer Service Executive Benefits - Free Parking, A Wellness & Mental Health Programme, Extra Holidays for Length of Service, Canteen Area, Excellent Working Environment and Supportive Team Title - Customer Services Executive Salary - 24,000- 25,000pa DOE Location - Dinnington Role - Permanent Hours - 8.30am-4.30pm Mon-Fri This is an exciting opportunity for the successful customer services executive to work with a manufacturer who have been established over 60 years and gained a reputation for excellence within that time, with recent growth they are looking to add a new addition to the customer services team where you will be involved in the following: Dealing with incoming telephone calls Dealing with live chats Taking and inputting customer orders Providing guidance and advice on products whilst delivering excellent customer service Taking payments over the phone Dealing with queries and handling customer expectations Liaising with other departments to deliver exceptional customer experience. It is expected that the successful customer service executive will have customer service experience, be driven and motivated by offering the highest level of customer satisfaction whilst being a strong team player, and have excellent communication and organisational skills Customer Service Executive Benefits - Free Parking, A Wellness & Mental Health Programme, Extra Holidays for Length of Service, Canteen Area, Excellent Working Environment and Supportive Team Title - Customer Services Executive Salary - 24,000- 25,000pa DOE Location - Dinnington Role - Permanent Hours - 8.30am-4.30pm Mon-Fri Major Recruitment act as an Employment Agency for permanent roles and Employment Business for temporary opportunities
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 18, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
PRA International is one of the world's leading Global Clinical Research Organisations. With an established presence, spanning more that 30 years, they have enjoyed continual growth and success, currently employing 3,200 staff globally. PRA have managed to continually build and enhance their reputation through delivering a service that is reliable, with a high level of therapeutic expertise and global access to knowledge. This is enhanced by having a wealth of CRO, clinical and product development expertise within their senior management, all of whom work closely alongside their customers. PRA International - History Established in the late 1970's with name changed to Pharmaceutical Research Associates Inc., in 1981 with focus on data management in Virginia, USA. In 1991, PRA expanded its service offering to include clinical trial management and opened their first European location. 1996 saw the company name change to PRA International as the company moved towards becoming a global CRO with 333 employees. In 1997, PRA acquired International Medical and Technical Consultants (IMTCI), a CRO based in Lenexa, Kansas. This increased PRA International's clinical trials leadership, expertise and experience within the key therapeutic areas of allergy and respiratory. Additionally they gained a Phase I facility. In 1999, PRA acquired Valorum (UK) Ltd, based in Reading, UK. This acquisition enhanced their regulatory expertise and expanded PRA's trial management footprint in Europe. In 2000, PRA acquired ARCAM, an international CRO based in Paris, France. This further enhanced PRAs capability in Europe, across a number of therapeutic areas within clinical trial management, project management and quality assurance. This enhanced PRAs European footprint to in excess of 250 employees. In 2002, PRA acquired Staticon International Espana, an established CRO in Madrid, Spain, further developed their service offering in Europe and in particular bringing enhanced capability in electronic data capture and management. In 2002, PRA acquired CroMedica, a CRO headquartered in Canada with key expertise in the CNS therapeutic area and global operations. Several of their offices now represent PRA in Victoria, British Columbia; San Diego, California; Sao Paulo, Brazil; Johannesburg and Cape Town, South Africa; and Sydney, Australia. In November 2004, PRA became a publicly traded company on the NASDAQ exchange. In June 2006, PRA acquired Pharma Bio-Research, an early phase clinical development and bioanalytical laboratory company based in The Netherlands, forming the basis for the group within PRA now known as Early Development Services. In October 2007, PRA acquired Pharmacon, a clinical research organisation based in Berlin, Germany. Specialising in Phase I studies with patients in several Central European countries, this was an important step in PRA's Early Development Services plan to further strengthen its position as an industry leader. PRA returned to being a privately held company when it was reacquired by Genstar Capital, LLC in December 2007. Genstar had been PRA's largest investor before the initial public offering in 2004. PRA International's mission: 'Our people commit to provide innovative solutions that our clients rely upon to introduce new drugs and to improve lives' PRA International - Core Values Unquestionable ethics and integrity Consistent and measurable quality in all they do Outstanding service and flexibility to meet customer requirements Commitment to staff development and collaboration Demonstrated technical and therapeutic excellence throughout the company PRA International - Key Services Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification Investigator handbook and meetings Medical monitoring and drug safety Data management Analysis and reporting Medical and scientific publications Regulatory filings Early Development Services Single and multiple dose safety and tolerability studies Food effect Proof of concept studies Interaction studies with drugs and food Mass balance / ADME studies Single and multiple dose bioavailability studies QTc - prolongation and intensive ECG studies PK studies in renally impaired patients PK studies in hepatically impaired patients Special formulations Studies with biotechnology-derived therapeutic products Late Phase Services Post-authorisation safety studies (PASS) Restricted access programs Drug Safety Management Reporting of serious adverse events Processing and reporting of adverse drug reactions (ADRs) Periodic safety update reports Safety and Pharmaco-Epidemiological Studies Global database pooling and integrated summaries of safety Consulting and system analysis Electronic Regulatory Submissions Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification For further information, please go to Context of the role Approximately two years ago, the decision was taken to create a new role within the global operations function focused on the development and management of PRA's key customers and oversight of international trials and programmes. The thinking behind this strategy was to provide a dedicated resource to strategic clients at a global level thereby ensuring PRA could develop a deep knowledge of the client, their portfolio, pipeline, culture and vision. Additionally, the client could benefit from a single point of contact for their operational and commercial needs. In executing this strategy, PRA set out to build a team of Project Delivery professionals who would work alongside operational and commercial groups to coordinate activities relating to specific accounts. Over the last 18 months, PRA have targeted experienced global study management and clinical operations professionals, both internally and externally, who have sought to leverage their clinical research knowledge and experience in a client facing role. Today, the Project Delivery team is 13 strong and is led by six General Partners worldwide. Their remit is to provide client management, leadership and project mentorship with the goal of providing outstanding customer delivery and developing a strong, long-term relationship with the customer. In the last few months, PRA have been awarded preferred provider status with a global pharmaceutical company and the need has arisen to recruit an additional Director, Project Delivery to the team. Reporting to the UK based General Partner, the role can be based at one of PRA's European offices or may be home based for the right candidate. PRA are seeking a professional with a life sciences degree who brings extensive experience in global phase I-IV clinical trial management and strong commercial skills. You will already be liaising with clinical research and procurement professionals at a senior level within the pharmaceutical industry and comfortable with managing a portfolio of multi-centre international studies. This is a unique opportunity to join a dynamic and growing business unit within one of the leading global CROs in a role which offers tremendous scope for career development and enhancement. Job Description Primary Purpose of the Role Accountable for maintaining relationships (i.e. maintaining repeat business) with assigned Customer(s)/projects through excellence of project delivery of awarded projects whilst maintaining bid profitability. Accountabilities Frequent and routine (e.g. weekly) face-to-face and remote liaison with Customer contacts to review and discuss status (e.g. project successes, issues, opportunities) of awarded projects. Networking within Customer to extend contacts and develop business opportunities for PRA. Leads Project Status Reviews (PSRs) for assigned projects including risk assessment. Ensures maintenance of bid profitability through thorough review of projections of revenue, estimates of cost to complete and timely execution of contract modifications for awarded projects. Create action plans to minimize inefficiencies when recovery from the customer is not possible. First point of escalation (internal and external) for resolution of issues and conflicts (e.g. escalation from PSRs). Member of Executive Oversight/Operations Committees for assigned Customers as requested. Ownership of strategy development for proposals. Owner of content of materials to be used at bid defense meetings. Logistics of bid defense meeting (slide preparation, attendance requests and preparation meeting) will be responsibility of the Sales personnel provided by Business Development. Mentor Project Managers (all levels) leading assigned projects and provides feedback on performance to line-managers of Project Managers (Director of Project Managers). Education An undergraduate degree in health sciences from an accredited institution or international equivalent degree. An advanced degree (M.S., Ph.D., Pharm.D., M.D.) preferred Business related coursework (management, marketing, accounting, budgets, personnel management, negotiation skills, etc.) preferred . click apply for full job details
Apr 18, 2024
Full time
PRA International is one of the world's leading Global Clinical Research Organisations. With an established presence, spanning more that 30 years, they have enjoyed continual growth and success, currently employing 3,200 staff globally. PRA have managed to continually build and enhance their reputation through delivering a service that is reliable, with a high level of therapeutic expertise and global access to knowledge. This is enhanced by having a wealth of CRO, clinical and product development expertise within their senior management, all of whom work closely alongside their customers. PRA International - History Established in the late 1970's with name changed to Pharmaceutical Research Associates Inc., in 1981 with focus on data management in Virginia, USA. In 1991, PRA expanded its service offering to include clinical trial management and opened their first European location. 1996 saw the company name change to PRA International as the company moved towards becoming a global CRO with 333 employees. In 1997, PRA acquired International Medical and Technical Consultants (IMTCI), a CRO based in Lenexa, Kansas. This increased PRA International's clinical trials leadership, expertise and experience within the key therapeutic areas of allergy and respiratory. Additionally they gained a Phase I facility. In 1999, PRA acquired Valorum (UK) Ltd, based in Reading, UK. This acquisition enhanced their regulatory expertise and expanded PRA's trial management footprint in Europe. In 2000, PRA acquired ARCAM, an international CRO based in Paris, France. This further enhanced PRAs capability in Europe, across a number of therapeutic areas within clinical trial management, project management and quality assurance. This enhanced PRAs European footprint to in excess of 250 employees. In 2002, PRA acquired Staticon International Espana, an established CRO in Madrid, Spain, further developed their service offering in Europe and in particular bringing enhanced capability in electronic data capture and management. In 2002, PRA acquired CroMedica, a CRO headquartered in Canada with key expertise in the CNS therapeutic area and global operations. Several of their offices now represent PRA in Victoria, British Columbia; San Diego, California; Sao Paulo, Brazil; Johannesburg and Cape Town, South Africa; and Sydney, Australia. In November 2004, PRA became a publicly traded company on the NASDAQ exchange. In June 2006, PRA acquired Pharma Bio-Research, an early phase clinical development and bioanalytical laboratory company based in The Netherlands, forming the basis for the group within PRA now known as Early Development Services. In October 2007, PRA acquired Pharmacon, a clinical research organisation based in Berlin, Germany. Specialising in Phase I studies with patients in several Central European countries, this was an important step in PRA's Early Development Services plan to further strengthen its position as an industry leader. PRA returned to being a privately held company when it was reacquired by Genstar Capital, LLC in December 2007. Genstar had been PRA's largest investor before the initial public offering in 2004. PRA International's mission: 'Our people commit to provide innovative solutions that our clients rely upon to introduce new drugs and to improve lives' PRA International - Core Values Unquestionable ethics and integrity Consistent and measurable quality in all they do Outstanding service and flexibility to meet customer requirements Commitment to staff development and collaboration Demonstrated technical and therapeutic excellence throughout the company PRA International - Key Services Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification Investigator handbook and meetings Medical monitoring and drug safety Data management Analysis and reporting Medical and scientific publications Regulatory filings Early Development Services Single and multiple dose safety and tolerability studies Food effect Proof of concept studies Interaction studies with drugs and food Mass balance / ADME studies Single and multiple dose bioavailability studies QTc - prolongation and intensive ECG studies PK studies in renally impaired patients PK studies in hepatically impaired patients Special formulations Studies with biotechnology-derived therapeutic products Late Phase Services Post-authorisation safety studies (PASS) Restricted access programs Drug Safety Management Reporting of serious adverse events Processing and reporting of adverse drug reactions (ADRs) Periodic safety update reports Safety and Pharmaco-Epidemiological Studies Global database pooling and integrated summaries of safety Consulting and system analysis Electronic Regulatory Submissions Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification For further information, please go to Context of the role Approximately two years ago, the decision was taken to create a new role within the global operations function focused on the development and management of PRA's key customers and oversight of international trials and programmes. The thinking behind this strategy was to provide a dedicated resource to strategic clients at a global level thereby ensuring PRA could develop a deep knowledge of the client, their portfolio, pipeline, culture and vision. Additionally, the client could benefit from a single point of contact for their operational and commercial needs. In executing this strategy, PRA set out to build a team of Project Delivery professionals who would work alongside operational and commercial groups to coordinate activities relating to specific accounts. Over the last 18 months, PRA have targeted experienced global study management and clinical operations professionals, both internally and externally, who have sought to leverage their clinical research knowledge and experience in a client facing role. Today, the Project Delivery team is 13 strong and is led by six General Partners worldwide. Their remit is to provide client management, leadership and project mentorship with the goal of providing outstanding customer delivery and developing a strong, long-term relationship with the customer. In the last few months, PRA have been awarded preferred provider status with a global pharmaceutical company and the need has arisen to recruit an additional Director, Project Delivery to the team. Reporting to the UK based General Partner, the role can be based at one of PRA's European offices or may be home based for the right candidate. PRA are seeking a professional with a life sciences degree who brings extensive experience in global phase I-IV clinical trial management and strong commercial skills. You will already be liaising with clinical research and procurement professionals at a senior level within the pharmaceutical industry and comfortable with managing a portfolio of multi-centre international studies. This is a unique opportunity to join a dynamic and growing business unit within one of the leading global CROs in a role which offers tremendous scope for career development and enhancement. Job Description Primary Purpose of the Role Accountable for maintaining relationships (i.e. maintaining repeat business) with assigned Customer(s)/projects through excellence of project delivery of awarded projects whilst maintaining bid profitability. Accountabilities Frequent and routine (e.g. weekly) face-to-face and remote liaison with Customer contacts to review and discuss status (e.g. project successes, issues, opportunities) of awarded projects. Networking within Customer to extend contacts and develop business opportunities for PRA. Leads Project Status Reviews (PSRs) for assigned projects including risk assessment. Ensures maintenance of bid profitability through thorough review of projections of revenue, estimates of cost to complete and timely execution of contract modifications for awarded projects. Create action plans to minimize inefficiencies when recovery from the customer is not possible. First point of escalation (internal and external) for resolution of issues and conflicts (e.g. escalation from PSRs). Member of Executive Oversight/Operations Committees for assigned Customers as requested. Ownership of strategy development for proposals. Owner of content of materials to be used at bid defense meetings. Logistics of bid defense meeting (slide preparation, attendance requests and preparation meeting) will be responsibility of the Sales personnel provided by Business Development. Mentor Project Managers (all levels) leading assigned projects and provides feedback on performance to line-managers of Project Managers (Director of Project Managers). Education An undergraduate degree in health sciences from an accredited institution or international equivalent degree. An advanced degree (M.S., Ph.D., Pharm.D., M.D.) preferred Business related coursework (management, marketing, accounting, budgets, personnel management, negotiation skills, etc.) preferred . click apply for full job details