Role: Account executive Salary: £30,000 Location: Mirfield Work hours: Monday to Thursday 08:30 - 17:00 Friday 08:30 - 15:45 Would you like to get into account management? This is the perfect opportunity for someone who wants to get stuck into the world of accounts. No specific experience necessary, just someone with a can do, positive attitude! Job role To support the day-to-day management of customer accounts and the growth they're being driven with. To play a pivotal part in relationships with the customers and will work collaboratively with other teams in the business to improve service. Duties and responsibilities • Manage all day to day customer Admin requirements to include research on the shopper journey, product sampling and benchmarking sessions• Validation and checking of sets of data to ensure business information is aligned (e.g. - Sales forecast)• Maintain database of knowledge and data relating to customers• Build and strengthen client relationships to achieve long-term partnerships• Develop a thorough understanding of products and service offerings to better support clients • Manage and maintain all customer information platforms with relevant data, NLF etc Desirable candidate • Experience in a target focused environment• Proven track record of meeting targets• Be able to take ownership, plan, build relationships and influence decision makers• Good technical knowledge and the ability to build relationship effectively• Proven experience of working within manufacturing What's in it for you? • Competitive salary• Fantastic opportunity for progression • Free parking• Pension scheme
Apr 19, 2024
Full time
Role: Account executive Salary: £30,000 Location: Mirfield Work hours: Monday to Thursday 08:30 - 17:00 Friday 08:30 - 15:45 Would you like to get into account management? This is the perfect opportunity for someone who wants to get stuck into the world of accounts. No specific experience necessary, just someone with a can do, positive attitude! Job role To support the day-to-day management of customer accounts and the growth they're being driven with. To play a pivotal part in relationships with the customers and will work collaboratively with other teams in the business to improve service. Duties and responsibilities • Manage all day to day customer Admin requirements to include research on the shopper journey, product sampling and benchmarking sessions• Validation and checking of sets of data to ensure business information is aligned (e.g. - Sales forecast)• Maintain database of knowledge and data relating to customers• Build and strengthen client relationships to achieve long-term partnerships• Develop a thorough understanding of products and service offerings to better support clients • Manage and maintain all customer information platforms with relevant data, NLF etc Desirable candidate • Experience in a target focused environment• Proven track record of meeting targets• Be able to take ownership, plan, build relationships and influence decision makers• Good technical knowledge and the ability to build relationship effectively• Proven experience of working within manufacturing What's in it for you? • Competitive salary• Fantastic opportunity for progression • Free parking• Pension scheme
Hybrid preferred London or Oxford office/ remote based. Please include a cover letter with your application About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. What role we have for you: The Corporate Counsel will report to Viator's Assistant General Counsel, and will be an integral member of both the Viator business and Tripadvisor's Legal Team. The successful candidate will be an organised, creative and articulate legal professional who is able to manage a number of high priority matters in a fast-paced environment. The role will carry a significant amount of autonomy and expectations of collaboration. The Corporate Counsel will be expected to work in a cross-functional hybrid work-from-home, work-from-office (London or Oxford) model, with limited travel on an as-needed basis. What you'll do: This position will support and provide product, regulatory, commercial and transactional advice to Viator. This position will report directly to the Assistant General Counsel and will work closely on a day-to-day basis with business colleagues on things like commercial contracts, regulatory compliance, data privacy, marketing, and consumer protection. While every day will be different in this fast-paced position, some of the roles and responsibilities you can expect include: Providing legal support on a wide scope of matters for Viator; Ensuring compliance with applicable local, national and international laws and regulations affecting travel experiences and Internet platforms; Overseeing changes and developments in product offerings and managing related risks; Providing strategic legal and business advice to help develop comprehensive, long-term approaches to significant or recurring legal issues/risks; Counsel and identify solutions for unprecedented and complicated matters that require consideration of overlapping, unharmonized and novel regulatory, legal and business requirements and trends; Drafting and negotiating commercial agreements, including standard terms of service (B2B and B2C), partnership agreements, technology and content licenses, services agreements, and consultancy agreements; Collaborating with various other teams in relation to compliance with tax and payments regulations; Providing advice with respect to promotional materials, online advertising and email marketing; Working closely with other lawyers in the Legal Department (both in the UK and US offices) in a collaborative manner; and Engaging and managing outside counsel. What we are looking for: 5+ years of experience, preferably with both law firm and in-house experience, with experience in handling product counseling, transactional, regulatory, commercial contracts, and adversarial matters. Experience working in-house for a business running an online marketplace would be excellent; and experience working in-house for a business with a strong online presence would be very helpful. Qualified as a solicitor with current practising certificate in the UK Strong work ethic and the ability to prioritise and follow-through on numerous projects concurrently in a dynamic environment. A self-starter who is able to work well independently and as part of a team, with strong organisational and interpersonal skills. Proactive not reactive, with ability to work independently in a fast-paced environment. Unwavering attention to detail. Superb written and oral communication skills, communicating well with external parties and all colleagues within the business, from the executive team to junior levels. Excellent business judgment and strategic thinking. A start-up mentality, roll your sleeves up and get things done. You enjoy operating in a fast moving, often changing environment. You pride yourself on having a positive disposition and sense of humour, and on being creative, collaborative, and unflappable. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request Please include the job requisition number in your message.
Apr 19, 2024
Full time
Hybrid preferred London or Oxford office/ remote based. Please include a cover letter with your application About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. What role we have for you: The Corporate Counsel will report to Viator's Assistant General Counsel, and will be an integral member of both the Viator business and Tripadvisor's Legal Team. The successful candidate will be an organised, creative and articulate legal professional who is able to manage a number of high priority matters in a fast-paced environment. The role will carry a significant amount of autonomy and expectations of collaboration. The Corporate Counsel will be expected to work in a cross-functional hybrid work-from-home, work-from-office (London or Oxford) model, with limited travel on an as-needed basis. What you'll do: This position will support and provide product, regulatory, commercial and transactional advice to Viator. This position will report directly to the Assistant General Counsel and will work closely on a day-to-day basis with business colleagues on things like commercial contracts, regulatory compliance, data privacy, marketing, and consumer protection. While every day will be different in this fast-paced position, some of the roles and responsibilities you can expect include: Providing legal support on a wide scope of matters for Viator; Ensuring compliance with applicable local, national and international laws and regulations affecting travel experiences and Internet platforms; Overseeing changes and developments in product offerings and managing related risks; Providing strategic legal and business advice to help develop comprehensive, long-term approaches to significant or recurring legal issues/risks; Counsel and identify solutions for unprecedented and complicated matters that require consideration of overlapping, unharmonized and novel regulatory, legal and business requirements and trends; Drafting and negotiating commercial agreements, including standard terms of service (B2B and B2C), partnership agreements, technology and content licenses, services agreements, and consultancy agreements; Collaborating with various other teams in relation to compliance with tax and payments regulations; Providing advice with respect to promotional materials, online advertising and email marketing; Working closely with other lawyers in the Legal Department (both in the UK and US offices) in a collaborative manner; and Engaging and managing outside counsel. What we are looking for: 5+ years of experience, preferably with both law firm and in-house experience, with experience in handling product counseling, transactional, regulatory, commercial contracts, and adversarial matters. Experience working in-house for a business running an online marketplace would be excellent; and experience working in-house for a business with a strong online presence would be very helpful. Qualified as a solicitor with current practising certificate in the UK Strong work ethic and the ability to prioritise and follow-through on numerous projects concurrently in a dynamic environment. A self-starter who is able to work well independently and as part of a team, with strong organisational and interpersonal skills. Proactive not reactive, with ability to work independently in a fast-paced environment. Unwavering attention to detail. Superb written and oral communication skills, communicating well with external parties and all colleagues within the business, from the executive team to junior levels. Excellent business judgment and strategic thinking. A start-up mentality, roll your sleeves up and get things done. You enjoy operating in a fast moving, often changing environment. You pride yourself on having a positive disposition and sense of humour, and on being creative, collaborative, and unflappable. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request Please include the job requisition number in your message.
Job Title: Claims Handler Location : Sevenoaks Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Apr 19, 2024
Full time
Job Title: Claims Handler Location : Sevenoaks Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Customer Service Advisor Seeking contracting work in the Automotive Manufacturing Industry? Looking to be a part of a well-established company and brand? We are looking for a Customer Service Advisor to join our prestigious clients on a long term contact basis. The Customer Service Advisor is responsible for accurately assessing, logging, and allocating all incoming complaints in-line with associated measures and reporting. Manage a portfolio of business product/service-related complaints in line with associated SLAs and regulatory timescales. Provide support to wider Escalations team with implementation of corrective measures and process reporting. Ensure adherence to the FCA DISP rules in own workload and through monitoring the team's cases. Duties include but are not limited to Maintain excellent standards of call handling with internal and external customers. Investigate product/service-related complaints received from customers .Use financial information from the accounting system alongside information provided by the customer, determine the financial/material impact the complaint has caused to the customer Confidently handle difficult conversations with customers of different backgrounds Assess and assign incoming complaints to Escalation Executives Calculate, raise and apply customer redress or goodwill credits and supplier compensation invoices Provide ad-hoc support to with business and team complaints reporting and analysis Ensure adherence to business KPIs and FCA DISP Complaint Handling Time Limits The Customer Service Advisor will have first sight of all complaints referred to the team by email via: customers; customer-appointed legal representatives; third party suppliers; and internal colleagues, and is responsible for providing consultative support to enable the correct handling of complaints. Frequent communication with key functions such as Compliance, Legal and Finance is required to ensure that remedial measures are fair/appropriate, legally sound and financially correct. Responsible for issuing formal written communication (letter/emails) to complaining customers in line with legal and regulatory requirements/considerations. What you will need Educated to GCSE level (or equivalent) - must include English and Maths. Experience working in a complaint handling role Experience working in a Financial Services or Regulated environment desirable Able to evidence excellent written/verbal communication skills Able to evidence ability to manage conflict Experience/knowledge of FCA regulation desirable Experience/knowledge of Lean Six Sigma principles desirable If you feel you are a fit for the role, please apply with your full CV, if you have any questions please contact Vibe Recruit on (phone number removed). Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Customer Service Advisor Seeking contracting work in the Automotive Manufacturing Industry? Looking to be a part of a well-established company and brand? We are looking for a Customer Service Advisor to join our prestigious clients on a long term contact basis. The Customer Service Advisor is responsible for accurately assessing, logging, and allocating all incoming complaints in-line with associated measures and reporting. Manage a portfolio of business product/service-related complaints in line with associated SLAs and regulatory timescales. Provide support to wider Escalations team with implementation of corrective measures and process reporting. Ensure adherence to the FCA DISP rules in own workload and through monitoring the team's cases. Duties include but are not limited to Maintain excellent standards of call handling with internal and external customers. Investigate product/service-related complaints received from customers .Use financial information from the accounting system alongside information provided by the customer, determine the financial/material impact the complaint has caused to the customer Confidently handle difficult conversations with customers of different backgrounds Assess and assign incoming complaints to Escalation Executives Calculate, raise and apply customer redress or goodwill credits and supplier compensation invoices Provide ad-hoc support to with business and team complaints reporting and analysis Ensure adherence to business KPIs and FCA DISP Complaint Handling Time Limits The Customer Service Advisor will have first sight of all complaints referred to the team by email via: customers; customer-appointed legal representatives; third party suppliers; and internal colleagues, and is responsible for providing consultative support to enable the correct handling of complaints. Frequent communication with key functions such as Compliance, Legal and Finance is required to ensure that remedial measures are fair/appropriate, legally sound and financially correct. Responsible for issuing formal written communication (letter/emails) to complaining customers in line with legal and regulatory requirements/considerations. What you will need Educated to GCSE level (or equivalent) - must include English and Maths. Experience working in a complaint handling role Experience working in a Financial Services or Regulated environment desirable Able to evidence excellent written/verbal communication skills Able to evidence ability to manage conflict Experience/knowledge of FCA regulation desirable Experience/knowledge of Lean Six Sigma principles desirable If you feel you are a fit for the role, please apply with your full CV, if you have any questions please contact Vibe Recruit on (phone number removed). Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Managing Director - Logistics 100,000 + Package Company Car Allowance Profit related Bonus Location - Kidderminster This is a brand-new position which has been created due to a transitional period where the former owners are retiring following the acquisition of the business. The business operates on a UK wide basis in both General Haulage and Pallet Network distribution. The group in which it is part of has depots located across Scotland and England. They allow its sites to operate in an entrepreneurial manner but offers plenty of support if needed. This is a Logistics Director position where no job will be beneath you, it is a family-orientated culture with passionate people which is an essential part of their success that must be retained. There is however an element of improvement that can be made by utilising group resources more than is currently done. You will be responsible for all elements of the site, Operationally, Commercially, H&S/Compliance, Finance and HR. You do have an experienced team around you, however the management structure is currently fairly flat with opportunities to improve. This is a 10.25m+ turnover business which has historically and still today, traded well with strong profitability. It has a diverse customer base and completely sector agnostic with no customer accounting for more than 15% of its turnover. In these competitive times in the industry, business development and margin control are going to be a key priority. There is an underutilised warehouse which is a substantial opportunity to develop. There is fleet of approx. 60 vehicles (rigids & artics) plus 50 trailers with its own commercial garage on site primarily maintaining and repairing our own fleet. Dependent on time of year and peaks, the employee head count easily rises to 90+ across all functions of the business. This is not a turnaround position and the primary objective to start with is to preserve what is there then swiftly move on to developing and taking the company further. Requirements of the position of a Managing Director - Logistics Commercial/Business Development Strategy implementation. Responsible for P&L/budget. Overseeing Finance, H&S/Compliance, Operations, Sales, HR. Previous general haulage and pallet network experience is required. Must have held a similar role within business of a similar size. Strong knowledge of H&S and Compliance within a Transport environment. Appreciation or experience for working with a sector agnostic customer base.
Apr 19, 2024
Full time
Managing Director - Logistics 100,000 + Package Company Car Allowance Profit related Bonus Location - Kidderminster This is a brand-new position which has been created due to a transitional period where the former owners are retiring following the acquisition of the business. The business operates on a UK wide basis in both General Haulage and Pallet Network distribution. The group in which it is part of has depots located across Scotland and England. They allow its sites to operate in an entrepreneurial manner but offers plenty of support if needed. This is a Logistics Director position where no job will be beneath you, it is a family-orientated culture with passionate people which is an essential part of their success that must be retained. There is however an element of improvement that can be made by utilising group resources more than is currently done. You will be responsible for all elements of the site, Operationally, Commercially, H&S/Compliance, Finance and HR. You do have an experienced team around you, however the management structure is currently fairly flat with opportunities to improve. This is a 10.25m+ turnover business which has historically and still today, traded well with strong profitability. It has a diverse customer base and completely sector agnostic with no customer accounting for more than 15% of its turnover. In these competitive times in the industry, business development and margin control are going to be a key priority. There is an underutilised warehouse which is a substantial opportunity to develop. There is fleet of approx. 60 vehicles (rigids & artics) plus 50 trailers with its own commercial garage on site primarily maintaining and repairing our own fleet. Dependent on time of year and peaks, the employee head count easily rises to 90+ across all functions of the business. This is not a turnaround position and the primary objective to start with is to preserve what is there then swiftly move on to developing and taking the company further. Requirements of the position of a Managing Director - Logistics Commercial/Business Development Strategy implementation. Responsible for P&L/budget. Overseeing Finance, H&S/Compliance, Operations, Sales, HR. Previous general haulage and pallet network experience is required. Must have held a similar role within business of a similar size. Strong knowledge of H&S and Compliance within a Transport environment. Appreciation or experience for working with a sector agnostic customer base.
Director, Client Success (Global) at Video AdTech Platform Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: Rapidly expanding business, with huge growth plans across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Director of Client Success is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Director of Client Success will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or a Media Agency Experience managing Enterprise clients (brand direct) Good technical understand of the AdTech Space Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
Apr 19, 2024
Full time
Director, Client Success (Global) at Video AdTech Platform Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: Rapidly expanding business, with huge growth plans across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Director of Client Success is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Director of Client Success will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or a Media Agency Experience managing Enterprise clients (brand direct) Good technical understand of the AdTech Space Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
Why Noventiq? Do you want to contribute directly to successful business outcomes by driving digital transformation for customers' businesses, connecting 75k organizations forward in a secure way? Are you motivated to evolve global best practices within all sectors with hundreds of best-in-class IT vendors, alongside its services and solutions? Noventiqis a leading global solutions and services provider: Founded in 1993 Headquartered in London, UK Revenue of $ 1.6 billion Headcount of 6K+ Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors Operating in roughly 60 countries Preparing to be listed on the Nasdaq (being previously listed on London Stock Exchange until July 2023) What's in it for you? You will collaborate with multi-national teams, make a real and demonstrable difference to a bazillion of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continually learn and grow. You will play a key part in understanding and serving clients from different regions, expanding our presence in new markets, whilst protecting and enabling value for the business. We are looking for an experienced US qualifiedGeneral Counsel to be a part of our Executive team. Job Overview: The US General Counsel (US GC) provides strategic legal services of the highest possible standard for the Board, the CEO, and the Executive. The US GC will have the ability to command the confidence of senior stakeholders internally and externally. The US GC provides strategic legal advice on all aspects of the business and operational issues. The services provided by the US GC guide organizational priority-setting and decision-making. The US GC leads and ensures efficient and effective management of the Legal team, including its staff and financial resources. The US GC works closely with other senior executives to ensure effective communication and information flow that facilitates smooth and predictable decision-making and enables the business to deliver its mandate. This is a demanding and complex role that requires an experienced leader. It will be important to develop strong partnerships with other members of the executive. The work of the Legal team will require collaboration with the Ethics, Risk and Compliance (ERC) team in order to: •Advise the Board and the Executive on regulatory, commercial and other legal risks to enhance decision-making and delivery; •Develop and manage relationships with external law firms and ensure that any external legal resource is appropriate for the advice sought and cost-effective; •Advise on all legal aspects affecting the business operations globally; •Provide the necessary legal input on all transaction and contractual negotiations, responsible for protecting the business interests in the documentation and ensuring that a proper due diligence exercise is undertaken; •Develop the business legal knowledge management systems; •Advise upon procurement and employment matters; •Horizon-scan to define the regulatory landscape in which the business operates; •Together with the ERC team, establish effective and best practice governance processes for the Board and Committees, ensuring the efficient administration of the Executive meetings and such shadow committees or similar bodies as are appropriate; •Together with the ERC team, provide strategic support to the Chief Executive and Executive Committee in matters relating to governance and legal compliance and take a pro-active role in ensuring that policies and processes in this area are fit for purpose; •Together with the ERC team, consider and advise upon appropriate regulatory and legal best practice structures; •Ensure effective processes and systems for the execution of contracts and other legal documents by authorized signatories and that complete and accurate copies of contract documentation are kept and accessible. Your Impact on the Mission: Protect and enhance the business endeavours, objectives and reputation by providing timely and appropriate legal and governance services; Develop a corporate legal strategy that promotes and protects organizational interests; Develop the business legal knowledge management and horizon-scanning capabilities; Show visible and effective leadership to embed an open and inclusive culture that promotes the business's values of being collaborative, committed and creative; Drive a culture of professional excellence and agility, as well providing visible and effective leadership of the team through a period of significant change; Provide high-quality legal input to the deliberations of the Boards and the Executive; Coordinate the organization's response to litigation or any potential legal challenges; Oversight and management of external legal advisers ensuring delivery and value for money; and Act as an ambassador for the business. The business operates in a context that is complex given its multi-jurisdictional presence globally. Leading the legal team will therefore require a proactive and versatile approach to providing solutions and a keen appreciation of the legal constraints as well the commercial and geo-political realities. Consequently, excellent judgment is required as is the ability to navigate a complex stakeholder landscape. What You'll Bring to The Table - About You: An experienced legal leader who has experience in leading a complex legal function and managing change, with a track record in building a strong team; Being a US-qualified lawyer with experience working in US-listed companies, ideally with US regulatory experience (e.g. DoJ, SEC); An experienced lawyer with at least 15 PQE preferably in-house, with knowledge of the legal complexities of a global company, as well as the ability to work closely with ERC to ensure good corporate governance; A broad legal background, with experience of compliance, and a flexibility of mind to take on the challenges of new legal concepts and issues; Provides authoritative risk-based advice - including managing litigation and associated risks in a manner that commands the confidence of senior stakeholders; A good understanding of the complexities of global digital transformation and the main components of business activity envisaged for the business as well as the bigger picture such as geo-political pressures and the business's development objectives; The ability to work collaboratively with senior peers in leading an organization, initiating change and driving continuous improvement; Sophisticated and skilled approach to influencing senior stakeholders, both internal and external; Strong strategic, analytical and influencing skills; Accountability and Commitment: Encourages an external mindset that puts clients and market counterparties at the heart of everything we do; Supports commitments and decisions made collectively by management; Performance and Development: Sets and communicates contribution expectations, metrics and outcomes; Empowers and inspires team members to take stretch assignments; Delegates appropriately - monitors progress and provides support, resources and upward cover; Fosters an environment where colleagues are encouraged and supported to achieve more than they ever thought possible; Execution and Results: Reinforces the business purpose and how each person contributes to it; Focuses on identifying and championing integrated solutions for clients and stakeholders; Involves colleagues with the right expertise to optimize decision-making; Innovation: Thinks strategically to anticipate future trends and changing client needs; Engages across the business to learn from mistakes and find solutions; Systematises and continuously improves processes as we grow, whilst minimising bureaucracy. How to apply: If you would like to apply, please click on the button or send an email with your CV attached to the TA Team. If you would like an informal chat before applying, please feel free to contact TA directly on LinkedIn or the same email address.
Apr 19, 2024
Full time
Why Noventiq? Do you want to contribute directly to successful business outcomes by driving digital transformation for customers' businesses, connecting 75k organizations forward in a secure way? Are you motivated to evolve global best practices within all sectors with hundreds of best-in-class IT vendors, alongside its services and solutions? Noventiqis a leading global solutions and services provider: Founded in 1993 Headquartered in London, UK Revenue of $ 1.6 billion Headcount of 6K+ Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors Operating in roughly 60 countries Preparing to be listed on the Nasdaq (being previously listed on London Stock Exchange until July 2023) What's in it for you? You will collaborate with multi-national teams, make a real and demonstrable difference to a bazillion of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continually learn and grow. You will play a key part in understanding and serving clients from different regions, expanding our presence in new markets, whilst protecting and enabling value for the business. We are looking for an experienced US qualifiedGeneral Counsel to be a part of our Executive team. Job Overview: The US General Counsel (US GC) provides strategic legal services of the highest possible standard for the Board, the CEO, and the Executive. The US GC will have the ability to command the confidence of senior stakeholders internally and externally. The US GC provides strategic legal advice on all aspects of the business and operational issues. The services provided by the US GC guide organizational priority-setting and decision-making. The US GC leads and ensures efficient and effective management of the Legal team, including its staff and financial resources. The US GC works closely with other senior executives to ensure effective communication and information flow that facilitates smooth and predictable decision-making and enables the business to deliver its mandate. This is a demanding and complex role that requires an experienced leader. It will be important to develop strong partnerships with other members of the executive. The work of the Legal team will require collaboration with the Ethics, Risk and Compliance (ERC) team in order to: •Advise the Board and the Executive on regulatory, commercial and other legal risks to enhance decision-making and delivery; •Develop and manage relationships with external law firms and ensure that any external legal resource is appropriate for the advice sought and cost-effective; •Advise on all legal aspects affecting the business operations globally; •Provide the necessary legal input on all transaction and contractual negotiations, responsible for protecting the business interests in the documentation and ensuring that a proper due diligence exercise is undertaken; •Develop the business legal knowledge management systems; •Advise upon procurement and employment matters; •Horizon-scan to define the regulatory landscape in which the business operates; •Together with the ERC team, establish effective and best practice governance processes for the Board and Committees, ensuring the efficient administration of the Executive meetings and such shadow committees or similar bodies as are appropriate; •Together with the ERC team, provide strategic support to the Chief Executive and Executive Committee in matters relating to governance and legal compliance and take a pro-active role in ensuring that policies and processes in this area are fit for purpose; •Together with the ERC team, consider and advise upon appropriate regulatory and legal best practice structures; •Ensure effective processes and systems for the execution of contracts and other legal documents by authorized signatories and that complete and accurate copies of contract documentation are kept and accessible. Your Impact on the Mission: Protect and enhance the business endeavours, objectives and reputation by providing timely and appropriate legal and governance services; Develop a corporate legal strategy that promotes and protects organizational interests; Develop the business legal knowledge management and horizon-scanning capabilities; Show visible and effective leadership to embed an open and inclusive culture that promotes the business's values of being collaborative, committed and creative; Drive a culture of professional excellence and agility, as well providing visible and effective leadership of the team through a period of significant change; Provide high-quality legal input to the deliberations of the Boards and the Executive; Coordinate the organization's response to litigation or any potential legal challenges; Oversight and management of external legal advisers ensuring delivery and value for money; and Act as an ambassador for the business. The business operates in a context that is complex given its multi-jurisdictional presence globally. Leading the legal team will therefore require a proactive and versatile approach to providing solutions and a keen appreciation of the legal constraints as well the commercial and geo-political realities. Consequently, excellent judgment is required as is the ability to navigate a complex stakeholder landscape. What You'll Bring to The Table - About You: An experienced legal leader who has experience in leading a complex legal function and managing change, with a track record in building a strong team; Being a US-qualified lawyer with experience working in US-listed companies, ideally with US regulatory experience (e.g. DoJ, SEC); An experienced lawyer with at least 15 PQE preferably in-house, with knowledge of the legal complexities of a global company, as well as the ability to work closely with ERC to ensure good corporate governance; A broad legal background, with experience of compliance, and a flexibility of mind to take on the challenges of new legal concepts and issues; Provides authoritative risk-based advice - including managing litigation and associated risks in a manner that commands the confidence of senior stakeholders; A good understanding of the complexities of global digital transformation and the main components of business activity envisaged for the business as well as the bigger picture such as geo-political pressures and the business's development objectives; The ability to work collaboratively with senior peers in leading an organization, initiating change and driving continuous improvement; Sophisticated and skilled approach to influencing senior stakeholders, both internal and external; Strong strategic, analytical and influencing skills; Accountability and Commitment: Encourages an external mindset that puts clients and market counterparties at the heart of everything we do; Supports commitments and decisions made collectively by management; Performance and Development: Sets and communicates contribution expectations, metrics and outcomes; Empowers and inspires team members to take stretch assignments; Delegates appropriately - monitors progress and provides support, resources and upward cover; Fosters an environment where colleagues are encouraged and supported to achieve more than they ever thought possible; Execution and Results: Reinforces the business purpose and how each person contributes to it; Focuses on identifying and championing integrated solutions for clients and stakeholders; Involves colleagues with the right expertise to optimize decision-making; Innovation: Thinks strategically to anticipate future trends and changing client needs; Engages across the business to learn from mistakes and find solutions; Systematises and continuously improves processes as we grow, whilst minimising bureaucracy. How to apply: If you would like to apply, please click on the button or send an email with your CV attached to the TA Team. If you would like an informal chat before applying, please feel free to contact TA directly on LinkedIn or the same email address.
Description Inizio Engage is currently recruiting for an experienced business developer on behalf of our client, BYG systems - an innovative and attention-grabbing custom e-learning and software solutions for leading organisations around the world. With 30 years in the business and over 4,000 successful, global projects delivered, BYG Systems unites experience and expertise with a flexible and proactive approach to develop creative solutions that are truly tailored to learners' needs. Job description: This role provides a great opportunity to be part of one of the fastest identified growth sectors: the digital learning industry. BYG Systems are an established industry leader with a track record of delivering innovative technology services to global, top tier organisations. As a Digital Solutions sales executive you will contribute to our growth by achieving assigned sales targets with existing accounts and onboarding new clients. Qualifications: Degree Level preferable Experience: This role would be suited for candidates with at least 6 to 8 years previous experience in a sales role with a proven success selling to large, global organisations, selling B2B new technology / digital bespoke software and services solutions. Key skills: Field sales experience, dealing with corporate clients and selling B2B technology software and services solutions using a consultative approach. Experience of preparing and presenting winning bespoke software and digital solutions. Energy and passion to generate sales leads using different channels including direct calling, digital marketing and networking. Effective people skills to build long term client relationships. Excellent analytical, planning and organisational skills A pro-active and creative approach to selling new technology / digital bespoke solutions. A good level of written and numerical skills and good proficiency with the Microsoft Office suite. Familiarity with the use of CRM systems for recording sales activities, planning and reporting. Duties: Expected duties of the role: Achieve assigned sales targets. Obtain sufficient knowledge and understanding of assigned accounts, conduct appropriate research, and segment it in order to plan and execute effective sales activities. Meet KPI's for client contact, client meetings and sales pipeline. Generate leads using different channels, including telephone calling, online and face to face meetings, digital marketing and networking. Record all the activities of the assigned accounts into our CRM system, prepare reports for all client meetings and regularly submit sales forecasts and sales activity reports. Direct and create commercial proposals. Location and work pattern Hybrid working - mix of both office and home work with time required in the Nottingham office 3-4 days in the office, unless visiting customers
Apr 19, 2024
Full time
Description Inizio Engage is currently recruiting for an experienced business developer on behalf of our client, BYG systems - an innovative and attention-grabbing custom e-learning and software solutions for leading organisations around the world. With 30 years in the business and over 4,000 successful, global projects delivered, BYG Systems unites experience and expertise with a flexible and proactive approach to develop creative solutions that are truly tailored to learners' needs. Job description: This role provides a great opportunity to be part of one of the fastest identified growth sectors: the digital learning industry. BYG Systems are an established industry leader with a track record of delivering innovative technology services to global, top tier organisations. As a Digital Solutions sales executive you will contribute to our growth by achieving assigned sales targets with existing accounts and onboarding new clients. Qualifications: Degree Level preferable Experience: This role would be suited for candidates with at least 6 to 8 years previous experience in a sales role with a proven success selling to large, global organisations, selling B2B new technology / digital bespoke software and services solutions. Key skills: Field sales experience, dealing with corporate clients and selling B2B technology software and services solutions using a consultative approach. Experience of preparing and presenting winning bespoke software and digital solutions. Energy and passion to generate sales leads using different channels including direct calling, digital marketing and networking. Effective people skills to build long term client relationships. Excellent analytical, planning and organisational skills A pro-active and creative approach to selling new technology / digital bespoke solutions. A good level of written and numerical skills and good proficiency with the Microsoft Office suite. Familiarity with the use of CRM systems for recording sales activities, planning and reporting. Duties: Expected duties of the role: Achieve assigned sales targets. Obtain sufficient knowledge and understanding of assigned accounts, conduct appropriate research, and segment it in order to plan and execute effective sales activities. Meet KPI's for client contact, client meetings and sales pipeline. Generate leads using different channels, including telephone calling, online and face to face meetings, digital marketing and networking. Record all the activities of the assigned accounts into our CRM system, prepare reports for all client meetings and regularly submit sales forecasts and sales activity reports. Direct and create commercial proposals. Location and work pattern Hybrid working - mix of both office and home work with time required in the Nottingham office 3-4 days in the office, unless visiting customers
myPOS is an innovative fintech company serving small and medium-sized businesses across the European Economic Area, Switzerland and the UK. We empower more than 200,000 MSMEs with our best-in-class platform, helping our customers take card payments in-store, online and on-the-go. The myPOS platform gives micro businesses and SMEs everything they need grow their business: Terminals and online payment acceptance tools with instant access to their funds after every authorised transaction; Multicurrency merchant account with a dedicated IBAN; business debit cards, providing instant access to the settled funds and multi-user management features; Management tools to track, report and analyse their spending; Integrations with 3rd party business applications to maximize efficiency; Our ambition is to expand our reach and become a leading provider in the UK market. As part of our growth plans, we are looking for a bright, enthusiastic and experienced Country Manager to lead our Sales team in UK . The role will have the overall responsibility to manage, mentor and develop a strong Sales Team and identify opportunities to expand our geographical and industry vertical coverage. Main purpose of role: and execute the UK growth plan, in line with the myPOS Group strategy and the specifics of the market to maximize the company's growth potential; the expansion of the direct and indirect sales channels; myPOS as the leading partner for merchants, ISOs, ISVs and self-employed Sales Consultants; revenue efficiency and ROI; a hands-on attitude to build a strong network of strategic partners, key accounts and strategic relationships in the UK; a culture of peak performance, team work and loyalty; growth momentum to expand myPOS customer base while maintaining high levels of customer satisfaction, optimizing the monetization of customer relationships. Duties & Responsibilities: the myPOS Group Management, Internal & External stakeholders in decision making about GTM Strategy and planning; P&L and UK budget for FTEs, local events, partner commissions and miscellaneous marketing activities; FTEs in line with budget and planning; by objectives to achieve and sustain peak performance levels across all sales channels; responsibility for KPIs and growth targets of the market and team members in the UK; strategic projects, such as acquisition of large accounts, strategic partnerships and expansion into new industry verticals; establish satellite offices in major cities of across the UK to solidify our presence; that financial information is accurate and that financial and operational sales strategy is robust; with customers to understand their business needs and objectives (listen to the VoC); on forces that shift tactical budgets and strategic direction of accounts; directly to Chief Commercial Officer. Personal experience and attributes: record in building and managing successful teams is mandatory; (Strong managerial background) in payments, financial services or related industry will be considered a significant advantage; personal style and work ethic which demonstrates authority, commitment and consistency, and inspires trust and confidence; organizational skills and a skilled user of MS Office suite; sales management experience, meeting and exceeding targets; to communicate, present and influence all levels of the organization, including executive and C-level; verbal and written communications skills. Our offer: Opportunity to grow and develop your career in a leading fintech organisation; Competitive remuneration and a great benefits' package; Private Health and Dental Insurance; Generous non-contributory occupational pension plan; Life and Income Protection Insurance; Annual leave - 28 days excluding bank holidays; Opportunities for continuous learning and development. Apply by sending us: CV in English. Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted, so keep it tight and fresh - good luck to all of you!
Apr 19, 2024
Full time
myPOS is an innovative fintech company serving small and medium-sized businesses across the European Economic Area, Switzerland and the UK. We empower more than 200,000 MSMEs with our best-in-class platform, helping our customers take card payments in-store, online and on-the-go. The myPOS platform gives micro businesses and SMEs everything they need grow their business: Terminals and online payment acceptance tools with instant access to their funds after every authorised transaction; Multicurrency merchant account with a dedicated IBAN; business debit cards, providing instant access to the settled funds and multi-user management features; Management tools to track, report and analyse their spending; Integrations with 3rd party business applications to maximize efficiency; Our ambition is to expand our reach and become a leading provider in the UK market. As part of our growth plans, we are looking for a bright, enthusiastic and experienced Country Manager to lead our Sales team in UK . The role will have the overall responsibility to manage, mentor and develop a strong Sales Team and identify opportunities to expand our geographical and industry vertical coverage. Main purpose of role: and execute the UK growth plan, in line with the myPOS Group strategy and the specifics of the market to maximize the company's growth potential; the expansion of the direct and indirect sales channels; myPOS as the leading partner for merchants, ISOs, ISVs and self-employed Sales Consultants; revenue efficiency and ROI; a hands-on attitude to build a strong network of strategic partners, key accounts and strategic relationships in the UK; a culture of peak performance, team work and loyalty; growth momentum to expand myPOS customer base while maintaining high levels of customer satisfaction, optimizing the monetization of customer relationships. Duties & Responsibilities: the myPOS Group Management, Internal & External stakeholders in decision making about GTM Strategy and planning; P&L and UK budget for FTEs, local events, partner commissions and miscellaneous marketing activities; FTEs in line with budget and planning; by objectives to achieve and sustain peak performance levels across all sales channels; responsibility for KPIs and growth targets of the market and team members in the UK; strategic projects, such as acquisition of large accounts, strategic partnerships and expansion into new industry verticals; establish satellite offices in major cities of across the UK to solidify our presence; that financial information is accurate and that financial and operational sales strategy is robust; with customers to understand their business needs and objectives (listen to the VoC); on forces that shift tactical budgets and strategic direction of accounts; directly to Chief Commercial Officer. Personal experience and attributes: record in building and managing successful teams is mandatory; (Strong managerial background) in payments, financial services or related industry will be considered a significant advantage; personal style and work ethic which demonstrates authority, commitment and consistency, and inspires trust and confidence; organizational skills and a skilled user of MS Office suite; sales management experience, meeting and exceeding targets; to communicate, present and influence all levels of the organization, including executive and C-level; verbal and written communications skills. Our offer: Opportunity to grow and develop your career in a leading fintech organisation; Competitive remuneration and a great benefits' package; Private Health and Dental Insurance; Generous non-contributory occupational pension plan; Life and Income Protection Insurance; Annual leave - 28 days excluding bank holidays; Opportunities for continuous learning and development. Apply by sending us: CV in English. Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted, so keep it tight and fresh - good luck to all of you!
The Role The role on offer is working within the Client Management Team, which services ZTP s mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day. Initially the role will involve: Working through the ZTP training program modules to ensure the basics of energy procurement and management are in place. Learning your way around the software platforms, from a client facing and internal management perspective. Working with ZTP Directors and client personnel to develop and implement project roll-out plans. Chairing Quarterly Client Meetings (with Account Director where required). Presenting to clients and internal team members. Inbox Monitoring and task delegation. Specialist Client Projects. Relaying and Monitoring Account Executive and Data Executive Tasks. Liaising with national and international clients in person and on the phone about various projects. M oving forward the job will also include: Set up new portfolios and sites. Organise site surveys for meter identification. Organising Electric & Gas Supply Contract Tendering. Meter Operator (MOP) Contract Tendering. Managing Disconnection Notices (delegating data issues). Managing Transfer Objections (delegating data issues). Organising the installation of new energy supplies including ground works and metering. Monthly KPI Reporting (per client) - Live tasks & Portfolio Summary (NOTs, Contract Renewals, COTs in COTs Out). Cost Analysis. Consumption Alerts, Usage Analysis, Consumption Profiling. Person Specification First of foremost, we are seeking someone who has extensive experience in working in the energy industry. They must show a reasonable understanding and experience in dealing with the services that ZTP offer. Essential Knowledge Requirements Microsoft Outlook. Intermediate excel. Customer service. Numeracy. Extensive working knowledge of the energy industry. Energy consultancy working environment. Desirable Knowledge Requirements Advanced Excel - Power BI. Essential Skills & Abilities Exposure to working with corporate clients. Proactive and think outside the box. Excellent presentation skills. Excellent communication and influencing skills. Excellent verbal and written communication skills. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Excellent organizational skills, attention to detail and time management. Problem solving and using initiative to solve any issues. Works well under pressure. Critical thinking and problem-solving. Active listening and reflective skills. Curious. Attention to detail. Build and manage interpersonal relationships at all levels. Flexible. Strong team player. Collaborative. Build meaningful and rewarding relationships. Seek to understand and a good listener. Emotional intelligence. Essential Experience Requirements Account management experience of 3+ years. Leadership experience. Fixed & Flex procurement. Change of tenancy. Cost and consumption reporting and forecasting. Invoice Validation points and processes. Meter Installation. Recharging. Essential Education & Qualification Requirements A-Levels GCSE s Desirable Education & Qualification Requirements Bachelors Degree Masters Degree Other Characteristics Willingness to accept other duties as assigned. Ability to travel and to work overtime as needed. Must be able to work with sensitive and highly confidential information. Personal Qualities Personal style that is in line with the ZTP culture, values and behaviours. Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business. Structured problem solving, analysis & methodical mindset. Self-motivated individual with initiative to prioritize workloads and tasks. Commercial awareness. Patient. Creative. Positive attitude to continuously improve. Manage multiple projects at the same time. High degree of independent judgment. Resilience and adaptable to change. Positive attitude. ZTP Company Benefits Competitive Compensation Package. Annual Leave that increases by 1 day for each year of service (Up to 25 days). Vision Reimbursement. Flu Vaccine Reimbursement. Pension. Family Friendly Policies. Remote Working. Flexible Working Options. We Work Office Membership. 1 Hour Lunch break (1pm to 2pm). Quarterly Team Get Togethers. Wellbeing Committee. EAP (Employee Assistance Programme) Recognition Scheme. Referral Scheme. Cycle to Work Scheme. 1 Day Paid for Volunteering to Support Local Community. Home Office Set Up. Travel Expenses Reimbursed by ZTP. Learning & Development Opportunities. Career Pathways & Promotion Opportunities.
Apr 19, 2024
Full time
The Role The role on offer is working within the Client Management Team, which services ZTP s mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day. Initially the role will involve: Working through the ZTP training program modules to ensure the basics of energy procurement and management are in place. Learning your way around the software platforms, from a client facing and internal management perspective. Working with ZTP Directors and client personnel to develop and implement project roll-out plans. Chairing Quarterly Client Meetings (with Account Director where required). Presenting to clients and internal team members. Inbox Monitoring and task delegation. Specialist Client Projects. Relaying and Monitoring Account Executive and Data Executive Tasks. Liaising with national and international clients in person and on the phone about various projects. M oving forward the job will also include: Set up new portfolios and sites. Organise site surveys for meter identification. Organising Electric & Gas Supply Contract Tendering. Meter Operator (MOP) Contract Tendering. Managing Disconnection Notices (delegating data issues). Managing Transfer Objections (delegating data issues). Organising the installation of new energy supplies including ground works and metering. Monthly KPI Reporting (per client) - Live tasks & Portfolio Summary (NOTs, Contract Renewals, COTs in COTs Out). Cost Analysis. Consumption Alerts, Usage Analysis, Consumption Profiling. Person Specification First of foremost, we are seeking someone who has extensive experience in working in the energy industry. They must show a reasonable understanding and experience in dealing with the services that ZTP offer. Essential Knowledge Requirements Microsoft Outlook. Intermediate excel. Customer service. Numeracy. Extensive working knowledge of the energy industry. Energy consultancy working environment. Desirable Knowledge Requirements Advanced Excel - Power BI. Essential Skills & Abilities Exposure to working with corporate clients. Proactive and think outside the box. Excellent presentation skills. Excellent communication and influencing skills. Excellent verbal and written communication skills. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Excellent organizational skills, attention to detail and time management. Problem solving and using initiative to solve any issues. Works well under pressure. Critical thinking and problem-solving. Active listening and reflective skills. Curious. Attention to detail. Build and manage interpersonal relationships at all levels. Flexible. Strong team player. Collaborative. Build meaningful and rewarding relationships. Seek to understand and a good listener. Emotional intelligence. Essential Experience Requirements Account management experience of 3+ years. Leadership experience. Fixed & Flex procurement. Change of tenancy. Cost and consumption reporting and forecasting. Invoice Validation points and processes. Meter Installation. Recharging. Essential Education & Qualification Requirements A-Levels GCSE s Desirable Education & Qualification Requirements Bachelors Degree Masters Degree Other Characteristics Willingness to accept other duties as assigned. Ability to travel and to work overtime as needed. Must be able to work with sensitive and highly confidential information. Personal Qualities Personal style that is in line with the ZTP culture, values and behaviours. Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business. Structured problem solving, analysis & methodical mindset. Self-motivated individual with initiative to prioritize workloads and tasks. Commercial awareness. Patient. Creative. Positive attitude to continuously improve. Manage multiple projects at the same time. High degree of independent judgment. Resilience and adaptable to change. Positive attitude. ZTP Company Benefits Competitive Compensation Package. Annual Leave that increases by 1 day for each year of service (Up to 25 days). Vision Reimbursement. Flu Vaccine Reimbursement. Pension. Family Friendly Policies. Remote Working. Flexible Working Options. We Work Office Membership. 1 Hour Lunch break (1pm to 2pm). Quarterly Team Get Togethers. Wellbeing Committee. EAP (Employee Assistance Programme) Recognition Scheme. Referral Scheme. Cycle to Work Scheme. 1 Day Paid for Volunteering to Support Local Community. Home Office Set Up. Travel Expenses Reimbursed by ZTP. Learning & Development Opportunities. Career Pathways & Promotion Opportunities.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for a senior internal sales executive at their site in Sheffield. Suitable candidates must be able to achieve the targeted growth of revenue and profitability through the development of current transactional customer base and new business development opportunities. As well as day to day interactions on the phone evaluating enquiries, producing quotations and maximising opportunities. Salary: £28,000-£30,000 Location: Sheffield Hours: 08 00 Scope of the role For a defined set of existing and potential new customer accounts: Create, develop, and maintain relationship. Drive repeat trading. Service focus. Drive the new business focus and the sales team s budget. To achieve the targeted growth of revenue and profitability through the development of current transactional customer base and new business development opportunities. Responsibilities Build key relationships to ensure loyalty, return business and sustained trading Deliver a high level of customer service at all times ensuring our best in class position Evaluate enquiries via telephone Produce quotations based on agreed commercial policies Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation Aim to develop trading customers and repeat business Escalate, for support, any potential opportunity for new/repeat/contractual business , then to follow the Future One framework Proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock). Ensure maintenance of individual customer plans, development platforms and CRM files where necessary Overcome objection to the achievement of individual and shared KPI s & sales targets Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts Action inbound traffic from new customer to identify and evaluate potential new business opportunities Drive and undertake project-based new business to identify and evaluate potential new strategic customers and/or new business opportunities. Undertaken through as directed by the Management Team. To manage development targets to a position of sustained transactional trading, and then identify opportunity for conversation to contractual business Grow the revenue for the suite of allocated transactional accounts Face to face - Customer visits may also be undertaken with use of a company pool car, or via Teams calls Support the Management Team in marketing the Hillfoot brand, where and when appropriate Requirements Minimum 2 years experience of working in a Customer centric environment with a focus on delivering high levels of customer service Experience of engaging with customers, either face-to-face or telephone Experience of operating in target driven Sales environment Experience working in a fast paced environment Results focused/target driven PC Literate familiar with Microsoft 365 and CRM systems. Benefits 25 days holidays Life Assurance x3 BAS Employer pension contribution of 3% Bonus scheme 5% of basic annual salary based on company target achievement. This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Apr 19, 2024
Full time
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for a senior internal sales executive at their site in Sheffield. Suitable candidates must be able to achieve the targeted growth of revenue and profitability through the development of current transactional customer base and new business development opportunities. As well as day to day interactions on the phone evaluating enquiries, producing quotations and maximising opportunities. Salary: £28,000-£30,000 Location: Sheffield Hours: 08 00 Scope of the role For a defined set of existing and potential new customer accounts: Create, develop, and maintain relationship. Drive repeat trading. Service focus. Drive the new business focus and the sales team s budget. To achieve the targeted growth of revenue and profitability through the development of current transactional customer base and new business development opportunities. Responsibilities Build key relationships to ensure loyalty, return business and sustained trading Deliver a high level of customer service at all times ensuring our best in class position Evaluate enquiries via telephone Produce quotations based on agreed commercial policies Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation Aim to develop trading customers and repeat business Escalate, for support, any potential opportunity for new/repeat/contractual business , then to follow the Future One framework Proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock). Ensure maintenance of individual customer plans, development platforms and CRM files where necessary Overcome objection to the achievement of individual and shared KPI s & sales targets Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts Action inbound traffic from new customer to identify and evaluate potential new business opportunities Drive and undertake project-based new business to identify and evaluate potential new strategic customers and/or new business opportunities. Undertaken through as directed by the Management Team. To manage development targets to a position of sustained transactional trading, and then identify opportunity for conversation to contractual business Grow the revenue for the suite of allocated transactional accounts Face to face - Customer visits may also be undertaken with use of a company pool car, or via Teams calls Support the Management Team in marketing the Hillfoot brand, where and when appropriate Requirements Minimum 2 years experience of working in a Customer centric environment with a focus on delivering high levels of customer service Experience of engaging with customers, either face-to-face or telephone Experience of operating in target driven Sales environment Experience working in a fast paced environment Results focused/target driven PC Literate familiar with Microsoft 365 and CRM systems. Benefits 25 days holidays Life Assurance x3 BAS Employer pension contribution of 3% Bonus scheme 5% of basic annual salary based on company target achievement. This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Location: Harrogate Contract Type: Permanent/ Full time Salary: £23,000 - £30,000 (dependent on experience) The Client Services Executive supports our Client Services team in day-to-day administration and customer telephone contact and reports to the Client Services Director. For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, and order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining commercial insight into an online business. Responsibilities: Responding to in-life queries and contract amendment requests Creating Vehicle Orders from internal systems Processing personal identification & finance paperwork Creating Welcome Letters & Driver Letters from internal systems Processing delivery paperwork packs Liaising with customers directly on the telephone and email Supporting the Client Services Team as required Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements Qualifications and Skills Good written skills Resilient manner in dealing with issues directly with the customer by phone and email Attention to detail, both written and verbal Ability to work under pressure in a fast-moving environment Excellent organizational skills You will be confident with a positive approach Previous experience in an administrative role About Synergy Car Leasing: Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is the Best Medium Leasing Broker and is highly commended for Customer Service (Apply online only), awarded by the Leasing Broker Federation. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a teamwork culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB). You may have experience in the following: Client Relations Administrator, Client Support Coordinator, Client Experience Officer, Customer Service Administrator, Client Care Coordinator, Client Administration Specialist, Client Account Administrator, Client Operations Coordinator, Client Service Administrator, Client Management Coordinator, etc. REF-(Apply online only)
Apr 19, 2024
Full time
Location: Harrogate Contract Type: Permanent/ Full time Salary: £23,000 - £30,000 (dependent on experience) The Client Services Executive supports our Client Services team in day-to-day administration and customer telephone contact and reports to the Client Services Director. For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, and order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining commercial insight into an online business. Responsibilities: Responding to in-life queries and contract amendment requests Creating Vehicle Orders from internal systems Processing personal identification & finance paperwork Creating Welcome Letters & Driver Letters from internal systems Processing delivery paperwork packs Liaising with customers directly on the telephone and email Supporting the Client Services Team as required Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements Qualifications and Skills Good written skills Resilient manner in dealing with issues directly with the customer by phone and email Attention to detail, both written and verbal Ability to work under pressure in a fast-moving environment Excellent organizational skills You will be confident with a positive approach Previous experience in an administrative role About Synergy Car Leasing: Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is the Best Medium Leasing Broker and is highly commended for Customer Service (Apply online only), awarded by the Leasing Broker Federation. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a teamwork culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB). You may have experience in the following: Client Relations Administrator, Client Support Coordinator, Client Experience Officer, Customer Service Administrator, Client Care Coordinator, Client Administration Specialist, Client Account Administrator, Client Operations Coordinator, Client Service Administrator, Client Management Coordinator, etc. REF-(Apply online only)
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for an internal sales/customer service executive at their site in Sheffield. The suitable candidate will be working with a defined set of customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the Team sales budget with a focus on excellent customer service at all times. Salary: £25,000-£27,000 Location: Sheffield Hours: 08 00 Scope of the role For a defined set of existing customer accounts: Create, develop and maintain relationships Drive repeat trading Service focus Drive the Team sales budget Responsibilities Build key relationships to ensure loyalty, return business and sustained trading Deliver a high level of customer service at all times ensuring our best in class position Evaluate enquiries via telephone Produce quotations based on agreed commercial policies Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation Aim to develop trading customers and repeat business Escalate, for support, any potential opportunity for new/repeat/contractual business , then to follow the Future One framework Proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock). Ensure maintenance of individual customer plans, development platforms and CRM files where necessary Overcome objection to the achievement of individual and shared KPI s & sales targets Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts To undertake additional duties as required. Requirements Minimum 2 years experience of working in a Customer centric environment with a focus on delivering high levels of customer service. Experience of engaging with customers, either face-to-face or telephone Experience of working in a fast paced environment Organisation / Time Management Attention to detail Results focused/target driven Good understanding of Microsoft Office and CRM systems. Benefits 25 days holidays Life Assurance x3 BAS Employer pension contribution of 3% Bonus scheme 5% of basic annual salary based on company target achievement. This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Apr 19, 2024
Full time
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for an internal sales/customer service executive at their site in Sheffield. The suitable candidate will be working with a defined set of customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the Team sales budget with a focus on excellent customer service at all times. Salary: £25,000-£27,000 Location: Sheffield Hours: 08 00 Scope of the role For a defined set of existing customer accounts: Create, develop and maintain relationships Drive repeat trading Service focus Drive the Team sales budget Responsibilities Build key relationships to ensure loyalty, return business and sustained trading Deliver a high level of customer service at all times ensuring our best in class position Evaluate enquiries via telephone Produce quotations based on agreed commercial policies Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation Aim to develop trading customers and repeat business Escalate, for support, any potential opportunity for new/repeat/contractual business , then to follow the Future One framework Proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock). Ensure maintenance of individual customer plans, development platforms and CRM files where necessary Overcome objection to the achievement of individual and shared KPI s & sales targets Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts To undertake additional duties as required. Requirements Minimum 2 years experience of working in a Customer centric environment with a focus on delivering high levels of customer service. Experience of engaging with customers, either face-to-face or telephone Experience of working in a fast paced environment Organisation / Time Management Attention to detail Results focused/target driven Good understanding of Microsoft Office and CRM systems. Benefits 25 days holidays Life Assurance x3 BAS Employer pension contribution of 3% Bonus scheme 5% of basic annual salary based on company target achievement. This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Manpower UK are supporting our reputable client who are looking for a dynamic, experienced Account Manager/Sales Executive to sell conveyor equipment into the construction industry. You will need to be flexible in your approach to travel and attending trade shows. This is a customer facing role where we expect a high level of communication skill and being able to listen to customer needs and requirements. In brief - job description: Maintain and increase sales Account manage existing clients Reach and exceed the targets and goals set Establish & maintain your customer base including maintaining relationships by keeping contact and visiting customer where required Servicing the needs of existing customers Increasing business opportunities through various routes to market Developing sales strategies Dealing with major customer accounts as well as smaller accounts Collecting customer feedback and market research Reporting to Financial Director with monthly KPI's Keep up to date with products and competitors Demonstrate machinery to customers when required Follow up effectively on all incoming sales leads to ensure a maximum conversion ratio Ensure the sales department runs as effectively and efficiently as possible Make proactive calls and onsite visits to gain new business Plan customer deliveries Update CRM with progress Meet agreed goals and objectives in a timely manner Ideally applicants would have worked within the rental/hire industry but any Sales experience within equipment sales to the construction industry will be considered. Please send your CV in the first instance.
Apr 19, 2024
Full time
Manpower UK are supporting our reputable client who are looking for a dynamic, experienced Account Manager/Sales Executive to sell conveyor equipment into the construction industry. You will need to be flexible in your approach to travel and attending trade shows. This is a customer facing role where we expect a high level of communication skill and being able to listen to customer needs and requirements. In brief - job description: Maintain and increase sales Account manage existing clients Reach and exceed the targets and goals set Establish & maintain your customer base including maintaining relationships by keeping contact and visiting customer where required Servicing the needs of existing customers Increasing business opportunities through various routes to market Developing sales strategies Dealing with major customer accounts as well as smaller accounts Collecting customer feedback and market research Reporting to Financial Director with monthly KPI's Keep up to date with products and competitors Demonstrate machinery to customers when required Follow up effectively on all incoming sales leads to ensure a maximum conversion ratio Ensure the sales department runs as effectively and efficiently as possible Make proactive calls and onsite visits to gain new business Plan customer deliveries Update CRM with progress Meet agreed goals and objectives in a timely manner Ideally applicants would have worked within the rental/hire industry but any Sales experience within equipment sales to the construction industry will be considered. Please send your CV in the first instance.
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: - Demonstrated leadership ability, confidence and senior presence - ability to motivate staff - Respect for others - Customer care - Driven to achieve goals. Lead by example - Flexibility - able to lead effectively within an environment of ambiguity - Attention to detail - Gently assertive - Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input - Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them - Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: - 25 days annual leave each year - We are small to medium sized company, offering great career potential and new learning capability. - Cycle/Tech scheme - provided through cycle scheme - Pension & Health Cash Plan - Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations - Excellent working environment, with fantastic career opportunities within a growing company - Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Apr 19, 2024
Full time
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: - Demonstrated leadership ability, confidence and senior presence - ability to motivate staff - Respect for others - Customer care - Driven to achieve goals. Lead by example - Flexibility - able to lead effectively within an environment of ambiguity - Attention to detail - Gently assertive - Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input - Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them - Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: - 25 days annual leave each year - We are small to medium sized company, offering great career potential and new learning capability. - Cycle/Tech scheme - provided through cycle scheme - Pension & Health Cash Plan - Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations - Excellent working environment, with fantastic career opportunities within a growing company - Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
We are currently looking for a Polish speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Polish and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Polish and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in Polish to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to de-escalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Apr 19, 2024
Full time
We are currently looking for a Polish speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Polish and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Polish and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in Polish to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to de-escalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Salary: National (£54,439-£60,183) London (£61,253-£67,713). Depending on experience, there may be an opportunity to start on a higher salary. In addition, there is a non-pensionable labour market supplement of £6,000 per annum. A Civil Service Pension with an average employer contribution of 27%. Working pattern: Flexible working, Full-time, Job share, Part-time Location: Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford, Telford, Worthing Are you a qualified IT audit professional? Have you got experience of delivering internal audit reviews? Would you thrive in an award-winning team who will share their knowledge and promote your development? If you are ready for a change and have an appetite for the breadth of work this role offers, we can help you build an outstanding career. Our provision of assurance to HMRC senior management will provide you with work that is meaningful and exciting. This is an opportunity that will no doubt stand out on any CV. You will be supported by a team of outstandingly experienced and respected colleagues who will share their knowledge and promote your development. We will also value and learn from the experience you can bring to this organisation. We know flexibility and work-life balance is important, so we offer flexitime to our people, along with the choice of working from home up to two days per week. For further information, there will be an opportunity to attend a presentation on the role and a chance to ask questions. This will take place at 15.00 on 1st May 2024 via Teams, so visit HMRC Auditor Recruitment to book your place. You will also find further information on our web page. HMRC is committed to becoming a 'data driven organisation' and undergoing the biggest digital transformation in government with some of the biggest and most exciting digital projects in Europe. Internal Audit is integral to HMRC's operation, recently winning the Institute of Internal Auditors award for added value to an organisation. It works with every area of the Department providing assurance on governance, risk management and controls. As well as undertaking risk-based and compliance type audit work, we are actively brought in early to help the business design controls into new products and processes. Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Job description The Audit Manager is a key role that supports the Director of Internal Audit and Internal Audit Senior Leadership Team in providing HMRC/VOA Chief Executives with advice and assurance on the overall adequacy and effectiveness of their respective frameworks of governance and risk. The role can be directed in two primary ways and must be flexible in working across each area: Leadership of a team of Senior Auditors and Trainee Auditors (manager); and/or Delivery of highly complex audits that necessitate more senior focus and more senior stakeholder management usually working across organisational boundaries (technical). Dependent on the allocation of primary role type, the role holder will be responsible for one or more of the following: Delivery of effective customer relationships with senior audit sponsors up to and including Directors General across the organisation and influencing collaborative working across organisational boundaries. Development and delivery of effective customer relationships with senior managers within an allocated Portfolio via structured Customer Account Management. Leading, developing and motivating audit team members to deliver an allocated plan of work and high- quality service to professional standards. Personal delivery of high-profile, complex, sensitive and/or cross enterprise audits, demonstrating technical expertise. Taking a lead role in shaping and delivering the IA Plan, ensuring that resource is directed to activities that review high-risk areas. Playing an active part in change and continuous improvement across the IA services, specifically in the areas of technical expertise where the role is aligned to self-audit delivery. Promote and use data analytics in the delivery of audit work. Ensuring personal continuing professional development (CPD) is carried out to maintain the professional CISA (or other professional body's) standards. Being an effective member of the unit's Leadership Team; supporting the wider IA delivery by working constructively and flexibly with colleagues to deliver our performance challenges and vision. Person specification Essential Criteria: A qualified IT Auditor with an IT audit qualification (CISA or equivalent e.g. CRISC, CISM CGEIT) and completed logbook, who has relevant post qualification experience (criteria listed below). Audit Management and/or delivery within a large complex organisation; People development and talent management; Experience of leading teams and operating across portfolio boundaries Desirable Criteria: Project and programme management qualifications, such as Prince2, MSP and/or experience of delivering IT projects Assurance of large transformation programmes and/or projects Application of data analytics to enhance audit coverage Benefits Alongside your salary of £54,439, HM Revenue and Customs contributes £14,698 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Apply before 11:55 pm on Monday 6 May 2024.
Apr 19, 2024
Full time
Salary: National (£54,439-£60,183) London (£61,253-£67,713). Depending on experience, there may be an opportunity to start on a higher salary. In addition, there is a non-pensionable labour market supplement of £6,000 per annum. A Civil Service Pension with an average employer contribution of 27%. Working pattern: Flexible working, Full-time, Job share, Part-time Location: Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford, Telford, Worthing Are you a qualified IT audit professional? Have you got experience of delivering internal audit reviews? Would you thrive in an award-winning team who will share their knowledge and promote your development? If you are ready for a change and have an appetite for the breadth of work this role offers, we can help you build an outstanding career. Our provision of assurance to HMRC senior management will provide you with work that is meaningful and exciting. This is an opportunity that will no doubt stand out on any CV. You will be supported by a team of outstandingly experienced and respected colleagues who will share their knowledge and promote your development. We will also value and learn from the experience you can bring to this organisation. We know flexibility and work-life balance is important, so we offer flexitime to our people, along with the choice of working from home up to two days per week. For further information, there will be an opportunity to attend a presentation on the role and a chance to ask questions. This will take place at 15.00 on 1st May 2024 via Teams, so visit HMRC Auditor Recruitment to book your place. You will also find further information on our web page. HMRC is committed to becoming a 'data driven organisation' and undergoing the biggest digital transformation in government with some of the biggest and most exciting digital projects in Europe. Internal Audit is integral to HMRC's operation, recently winning the Institute of Internal Auditors award for added value to an organisation. It works with every area of the Department providing assurance on governance, risk management and controls. As well as undertaking risk-based and compliance type audit work, we are actively brought in early to help the business design controls into new products and processes. Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Job description The Audit Manager is a key role that supports the Director of Internal Audit and Internal Audit Senior Leadership Team in providing HMRC/VOA Chief Executives with advice and assurance on the overall adequacy and effectiveness of their respective frameworks of governance and risk. The role can be directed in two primary ways and must be flexible in working across each area: Leadership of a team of Senior Auditors and Trainee Auditors (manager); and/or Delivery of highly complex audits that necessitate more senior focus and more senior stakeholder management usually working across organisational boundaries (technical). Dependent on the allocation of primary role type, the role holder will be responsible for one or more of the following: Delivery of effective customer relationships with senior audit sponsors up to and including Directors General across the organisation and influencing collaborative working across organisational boundaries. Development and delivery of effective customer relationships with senior managers within an allocated Portfolio via structured Customer Account Management. Leading, developing and motivating audit team members to deliver an allocated plan of work and high- quality service to professional standards. Personal delivery of high-profile, complex, sensitive and/or cross enterprise audits, demonstrating technical expertise. Taking a lead role in shaping and delivering the IA Plan, ensuring that resource is directed to activities that review high-risk areas. Playing an active part in change and continuous improvement across the IA services, specifically in the areas of technical expertise where the role is aligned to self-audit delivery. Promote and use data analytics in the delivery of audit work. Ensuring personal continuing professional development (CPD) is carried out to maintain the professional CISA (or other professional body's) standards. Being an effective member of the unit's Leadership Team; supporting the wider IA delivery by working constructively and flexibly with colleagues to deliver our performance challenges and vision. Person specification Essential Criteria: A qualified IT Auditor with an IT audit qualification (CISA or equivalent e.g. CRISC, CISM CGEIT) and completed logbook, who has relevant post qualification experience (criteria listed below). Audit Management and/or delivery within a large complex organisation; People development and talent management; Experience of leading teams and operating across portfolio boundaries Desirable Criteria: Project and programme management qualifications, such as Prince2, MSP and/or experience of delivering IT projects Assurance of large transformation programmes and/or projects Application of data analytics to enhance audit coverage Benefits Alongside your salary of £54,439, HM Revenue and Customs contributes £14,698 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Apply before 11:55 pm on Monday 6 May 2024.