The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 18, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: Negotiable + Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required The rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development About you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley.
Apr 18, 2024
Full time
Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: Negotiable + Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required The rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and development About you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley.
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Responsibilities Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Requirements Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities Additional Information Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
Apr 18, 2024
Full time
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Responsibilities Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Requirements Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities Additional Information Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Apr 18, 2024
Full time
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Apr 18, 2024
Full time
Job Description OTE - £25,000 - £30,000 - Uncapped Commission - Career ProgressionAt Peter Alan , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Barry . The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading development and training program. A quick look at the role In this role you will be helping people find their dream home. We will train you to generate and book valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Whats in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965. We celebrated our 50th year in 2015 and we are proud to be a company that still provides service with a personal touch. We believe that to keep providing exceptional service we have to evolve, our 50 years in business, 29 branches and the thousands of properties we sell each year is testament to that. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04506
Business Hr Solutions (Consultancy) Ltd
Kettering, Northamptonshire
Do you want to work for a growing, dynamic and supportive company? WorkNest together with Essential Safety have a growing fire consultancy practice servicing a diverse portfolio of Clients across a wide range of industries and sectors including construction, manufacturing, education, logistics, and professional services. With a healthy order book and the opportunity to grow and expand further we are seeking to appoint a Head of Fire Safety with proven experience in the delivery of fire advice to Clients. Main purpose of role As Head of Fire Safety you will be a technical lead and responsible for ensuring all consultants are kept up to date with industry standards and changes. You will undertake fire risk assessments and support clients with their fire safety requirements on a regional and national basis hence travel is required. Key duties & responsibilities To lead a team of consultants who conduct fire risk assessments and be the company expert advisor on fire safety matters Carry out non-destructive Fire Risk Assessments (Type 1) and Fire Safety Plans Provide advice and support to Clients in accordance with the Regulatory Reform (Fire Safety) Order 2005 To ensure that industry standards and changes are kept up to date and distributed to the consultants across the business To work with the Director of H&S services to ensure that procedures, fire risk assessment templates, audits and software systems remain fit for purpose and reflect best practice To conduct on site assessments of fire work undertaken by consultants To quality assure fire risk assessments undertaken by employed and associate assessors Ensure the constant attainment of agreed individual and business KPI'S that demonstrate continuing client value To review and maintain template fire risk assessments Support consultants and clients with fire safety training and CPD as required Support other Consultants in the provision of technical fire safety advice To line manage the specialist fire risk assessor ensuring that outputs and KPIs are met In addition to the responsibilities listed above, the job holder may be required to support clients with their general health and safety needs including workplace inspections and audits. As such qualifications in the field of health and safety and membership of IOSH or IIRSM is also desirable although not essential. Ideal candidate specifications: skills and experience A Level 4 Diploma in Fire Safety or equivalent Experience of leading a fire safety team and supporting and mentoring people Strong technical knowledge and a full understanding of the current and upcoming UK fire legislation Demonstrable understanding of Approved Document B, Regulatory Reform (Fire Safety) Order 2005, DCLG Guidance documents, British Standards including BS9999 & BS9991 An IFE, IFSM, FRACS, or IFPO accreditation on a Fire Risk Assessors register. Experience of conducting higher risk Fire Assessments in premises including care homes, schools, supported living and places of worship Highly organised with excellent attention to detail and time management A professional manner and the ability to communicate effectively with customers Committed to maintaining Continual Professional Development (CPD) Due to the nature of the work of some of our clients the successful candidate will be required to complete a yearly Enhanced DBS/CRB check. Package and benefits This is a field-based role and will involve regular travel to client sites nationwide. We also support hybrid working between Kettering and your home base in the UK. We pay a business mileage allowance. We offer a salary of £55 - £65k per annum, depending upon your skills, experience and qualifications plus £5K per annum car allowance. The role will report to the Director of H&S services. You will have loads of employee benefits including: shopping discounts, life assurance, pension, Employee Assistance Programme, subsided gym/fitness membership and a Healthcare plan. We give you 25 days paid holiday plus statutory bank holidays. You also have a day off for your birthday. We encourage you to volunteer for charity - and you get 2 paid days a year to do this.
Apr 18, 2024
Full time
Do you want to work for a growing, dynamic and supportive company? WorkNest together with Essential Safety have a growing fire consultancy practice servicing a diverse portfolio of Clients across a wide range of industries and sectors including construction, manufacturing, education, logistics, and professional services. With a healthy order book and the opportunity to grow and expand further we are seeking to appoint a Head of Fire Safety with proven experience in the delivery of fire advice to Clients. Main purpose of role As Head of Fire Safety you will be a technical lead and responsible for ensuring all consultants are kept up to date with industry standards and changes. You will undertake fire risk assessments and support clients with their fire safety requirements on a regional and national basis hence travel is required. Key duties & responsibilities To lead a team of consultants who conduct fire risk assessments and be the company expert advisor on fire safety matters Carry out non-destructive Fire Risk Assessments (Type 1) and Fire Safety Plans Provide advice and support to Clients in accordance with the Regulatory Reform (Fire Safety) Order 2005 To ensure that industry standards and changes are kept up to date and distributed to the consultants across the business To work with the Director of H&S services to ensure that procedures, fire risk assessment templates, audits and software systems remain fit for purpose and reflect best practice To conduct on site assessments of fire work undertaken by consultants To quality assure fire risk assessments undertaken by employed and associate assessors Ensure the constant attainment of agreed individual and business KPI'S that demonstrate continuing client value To review and maintain template fire risk assessments Support consultants and clients with fire safety training and CPD as required Support other Consultants in the provision of technical fire safety advice To line manage the specialist fire risk assessor ensuring that outputs and KPIs are met In addition to the responsibilities listed above, the job holder may be required to support clients with their general health and safety needs including workplace inspections and audits. As such qualifications in the field of health and safety and membership of IOSH or IIRSM is also desirable although not essential. Ideal candidate specifications: skills and experience A Level 4 Diploma in Fire Safety or equivalent Experience of leading a fire safety team and supporting and mentoring people Strong technical knowledge and a full understanding of the current and upcoming UK fire legislation Demonstrable understanding of Approved Document B, Regulatory Reform (Fire Safety) Order 2005, DCLG Guidance documents, British Standards including BS9999 & BS9991 An IFE, IFSM, FRACS, or IFPO accreditation on a Fire Risk Assessors register. Experience of conducting higher risk Fire Assessments in premises including care homes, schools, supported living and places of worship Highly organised with excellent attention to detail and time management A professional manner and the ability to communicate effectively with customers Committed to maintaining Continual Professional Development (CPD) Due to the nature of the work of some of our clients the successful candidate will be required to complete a yearly Enhanced DBS/CRB check. Package and benefits This is a field-based role and will involve regular travel to client sites nationwide. We also support hybrid working between Kettering and your home base in the UK. We pay a business mileage allowance. We offer a salary of £55 - £65k per annum, depending upon your skills, experience and qualifications plus £5K per annum car allowance. The role will report to the Director of H&S services. You will have loads of employee benefits including: shopping discounts, life assurance, pension, Employee Assistance Programme, subsided gym/fitness membership and a Healthcare plan. We give you 25 days paid holiday plus statutory bank holidays. You also have a day off for your birthday. We encourage you to volunteer for charity - and you get 2 paid days a year to do this.
My client is looking for a Service Advisor. (Main dealership experience essential) required for established automotive dealership based near Croydon, Surrey. Candidates must have automotive background (past 2 years ideally in a volume or a premium dealership) and be happy to work in a fast paced and extremely busy prestige or non prestige environments. You will have the ability to work closely as part of a team as well as having the initiative to work on your own. Attention to detail, excellent organisational skills and a genuine commitment to building lasting customer relationships are all essential qualities for this key role within our business. You will be able to demonstrate a successful proven track record working in a similar role in a manufacturer dealership. To apply for this position please forward your CV and a covering letter with your application. They use Pinnacle & Kerridge, CDK Drive (Previously REV8) so if you have experience this would be an advantageous. Successful applicants will receive a generous starting salary and will possess the knowledge that you are working for a company that invest heavily in their staff and provide excellent working conditions. If you feel you have the drive and experience required to fill this exciting opportunity please don't hesitate to contact us at Smart Step Recruitment. Smart Step Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experience then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites. Smart Step Recruitment Ltd 2024. All Rights Reserved
Apr 18, 2024
Full time
My client is looking for a Service Advisor. (Main dealership experience essential) required for established automotive dealership based near Croydon, Surrey. Candidates must have automotive background (past 2 years ideally in a volume or a premium dealership) and be happy to work in a fast paced and extremely busy prestige or non prestige environments. You will have the ability to work closely as part of a team as well as having the initiative to work on your own. Attention to detail, excellent organisational skills and a genuine commitment to building lasting customer relationships are all essential qualities for this key role within our business. You will be able to demonstrate a successful proven track record working in a similar role in a manufacturer dealership. To apply for this position please forward your CV and a covering letter with your application. They use Pinnacle & Kerridge, CDK Drive (Previously REV8) so if you have experience this would be an advantageous. Successful applicants will receive a generous starting salary and will possess the knowledge that you are working for a company that invest heavily in their staff and provide excellent working conditions. If you feel you have the drive and experience required to fill this exciting opportunity please don't hesitate to contact us at Smart Step Recruitment. Smart Step Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experience then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites. Smart Step Recruitment Ltd 2024. All Rights Reserved
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you A great starting salary of £ 23,504 rising to £ 24,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 18, 2024
Full time
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you A great starting salary of £ 23,504 rising to £ 24,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role! As a Medical Claims Assessor, you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good Customer Service skills are key, and you are not required to have any medical qualifications. We are looking for candidates who are able to attend a recruitment day on Wednesday the 1st of May and are able to start with us on the 7th of May. If you are not able to, we would love to hear from you on another occasion. YOU WILL BE INVOLVED IN: Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims Obtaining medical evidence from providers to substantiate claims decision/treatment Dealing with queries in relation to clinical treatment or pre-authorisation requests Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients Ensuring all documents are correctly and accurately allocated on Case Management System Assisting the Case Managers with high cost claims where required PERSON SPECIFICATION We are looking for an individual with the following areas of expertise: A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage. Proactive in keeping up to date on all our clients' requirements and able to locate and interpret all relevant policy documentation. High standard of customer service and ability to demonstrate customer led thinking. Decision making skills and ability to use own initiative. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail and work well under pressure. The ability to work well both independently and as part of a team. Good problem solving and analytical skills. Good commercial awareness with the ability to make decisions with the "bigger picture" in mind. Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome. An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries. About The Role About Healix Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments. What we offer We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch 'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018 Required Criteria Do you have Customer Service Experience? Do you have a good command of the English language? Desired Criteria Do you have medical claims handling experience? Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £26,000.00 - £28,000.00 per year
Apr 18, 2024
Full time
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role! As a Medical Claims Assessor, you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good Customer Service skills are key, and you are not required to have any medical qualifications. We are looking for candidates who are able to attend a recruitment day on Wednesday the 1st of May and are able to start with us on the 7th of May. If you are not able to, we would love to hear from you on another occasion. YOU WILL BE INVOLVED IN: Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims Obtaining medical evidence from providers to substantiate claims decision/treatment Dealing with queries in relation to clinical treatment or pre-authorisation requests Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients Ensuring all documents are correctly and accurately allocated on Case Management System Assisting the Case Managers with high cost claims where required PERSON SPECIFICATION We are looking for an individual with the following areas of expertise: A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage. Proactive in keeping up to date on all our clients' requirements and able to locate and interpret all relevant policy documentation. High standard of customer service and ability to demonstrate customer led thinking. Decision making skills and ability to use own initiative. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail and work well under pressure. The ability to work well both independently and as part of a team. Good problem solving and analytical skills. Good commercial awareness with the ability to make decisions with the "bigger picture" in mind. Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome. An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries. About The Role About Healix Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments. What we offer We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch 'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018 Required Criteria Do you have Customer Service Experience? Do you have a good command of the English language? Desired Criteria Do you have medical claims handling experience? Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £26,000.00 - £28,000.00 per year
Salary : Competitive plus generous bonus scheme and enhanced pension Hours : 40 hours per week Location : Home/Hybrid, with visits to our office in Kings Cross, London 2 days per week. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: - 25 days of annual leave - Access to our company pension scheme - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - One paid days leave every year to volunteer and support your community - Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Our Pensions team has recently commenced a fresh 2 year strategy and this new role has been created to lead in certain areas, including taking the lead on managing service delivery by the variety of external advisers appointed by the Corporate Trustee. This will focus most often on the Third Party Administrator (TPA), the Legal Advisor and the investment advisers including the specialist Fiduciary Manager and the Custodian. You will take a proactive role in overseeing the development of the Trustee's policies on current and future regulatory matters such as the Pensions Regulators General Code, the New DB Funding Code and the Pensions Dashboard. You will assist the Trustee Services Manager within the Veolia Pensions Department (VPD) in managing our service delivery from the Trustee's external advisers and lead on working with our Third Party Administrator (TPA), Auditor, Legal adviser and all Communications agencies. You will assist the Trustee Services Manager in the delivery of Trustee Secretariat services for two Defined Benefit schemes including minute taking at Board meetings, preparing meeting papers, the production and issue of Trustee Monthly Reports and the monitoring of Trustee Action Points. What are we looking for? Proven experience in Defined Benefit Trustee Secretariat, with experience working with external Advisors/providers. IT literacy, including at least intermediate skills with Excel and Google Sheets are required, and any exposure to Workday would also be highly advantageous. Organisational skills and the ability to work to strict deadlines. Accuracy and attention to detail. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. If you don't meet all of our outlined requirements we'd still love for you to apply. If you feel that you'd be a great fit for this role and Veolia then we'd like to find out more about you. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 18, 2024
Full time
Salary : Competitive plus generous bonus scheme and enhanced pension Hours : 40 hours per week Location : Home/Hybrid, with visits to our office in Kings Cross, London 2 days per week. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: - 25 days of annual leave - Access to our company pension scheme - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - One paid days leave every year to volunteer and support your community - Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Our Pensions team has recently commenced a fresh 2 year strategy and this new role has been created to lead in certain areas, including taking the lead on managing service delivery by the variety of external advisers appointed by the Corporate Trustee. This will focus most often on the Third Party Administrator (TPA), the Legal Advisor and the investment advisers including the specialist Fiduciary Manager and the Custodian. You will take a proactive role in overseeing the development of the Trustee's policies on current and future regulatory matters such as the Pensions Regulators General Code, the New DB Funding Code and the Pensions Dashboard. You will assist the Trustee Services Manager within the Veolia Pensions Department (VPD) in managing our service delivery from the Trustee's external advisers and lead on working with our Third Party Administrator (TPA), Auditor, Legal adviser and all Communications agencies. You will assist the Trustee Services Manager in the delivery of Trustee Secretariat services for two Defined Benefit schemes including minute taking at Board meetings, preparing meeting papers, the production and issue of Trustee Monthly Reports and the monitoring of Trustee Action Points. What are we looking for? Proven experience in Defined Benefit Trustee Secretariat, with experience working with external Advisors/providers. IT literacy, including at least intermediate skills with Excel and Google Sheets are required, and any exposure to Workday would also be highly advantageous. Organisational skills and the ability to work to strict deadlines. Accuracy and attention to detail. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. If you don't meet all of our outlined requirements we'd still love for you to apply. If you feel that you'd be a great fit for this role and Veolia then we'd like to find out more about you. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Job Description Slater Hogg & Howison Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Glenrothes. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Trainee Mortgage and Protection Advisor Competitive Salary OTE £35k Superb training and development programme with career progression opportunities Uncapped commission Leads generated from our colleagues in Estate Agency. Quality and Loyalty Bonus Group Discounts on Property Services. Main responsibilities of a Trainee Mortgage and Protection Advisor Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required to be a successful Trainee Mortgage and Protection Advisor Hold CeMap or industry equivalent qualification. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving license and access to your own vehicle. Countrywide Mortgage Services are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS00917
Apr 18, 2024
Full time
Job Description Slater Hogg & Howison Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Glenrothes. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment. What can we offer you as our Trainee Mortgage and Protection Advisor Competitive Salary OTE £35k Superb training and development programme with career progression opportunities Uncapped commission Leads generated from our colleagues in Estate Agency. Quality and Loyalty Bonus Group Discounts on Property Services. Main responsibilities of a Trainee Mortgage and Protection Advisor Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required to be a successful Trainee Mortgage and Protection Advisor Hold CeMap or industry equivalent qualification. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving license and access to your own vehicle. Countrywide Mortgage Services are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS00917
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you A great starting salary of £ 23,504 rising to £ 24,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 18, 2024
Full time
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships - we can train you the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you A great starting salary of £ 23,504 rising to £ 24,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Job Description Business Development Team Manager Hybrid 1-2 days working from home and remaining days on-site Must be commutable to our Tamworth contact centre. £31,500 per annum OTE £50,000 We are currently recruiting a for an Office based Team Manager to join the Desk Based New Business BDM team in our Tamworth Contact Centre. As a Brakes Team Manager you'll be responsible for leading and motivating a team of New Business Development Managers. You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised. You will be the key communication link between advisors and the wider business, ensuring effective communication across their team. What you'll be doing: Responsible for the direct management and motivation of between 12-15 Desk Based BDM's, ensuring everyone is fully developed to their maximum potential. Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience. Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals. The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics. What we are looking for: Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity. Confident, self-motivated, positive attitude with a strong commercial acumen A customer centric approach to business in all dealing with customers, peers, staff and suppliers Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Above all you will be on a mission to deliver the best solution and best experience to your customers - both internal and external. You will get; A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . There's a lot on offer, so what are you waiting for? Apply Now!
Apr 18, 2024
Full time
Job Description Business Development Team Manager Hybrid 1-2 days working from home and remaining days on-site Must be commutable to our Tamworth contact centre. £31,500 per annum OTE £50,000 We are currently recruiting a for an Office based Team Manager to join the Desk Based New Business BDM team in our Tamworth Contact Centre. As a Brakes Team Manager you'll be responsible for leading and motivating a team of New Business Development Managers. You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised. You will be the key communication link between advisors and the wider business, ensuring effective communication across their team. What you'll be doing: Responsible for the direct management and motivation of between 12-15 Desk Based BDM's, ensuring everyone is fully developed to their maximum potential. Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience. Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals. The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics. What we are looking for: Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity. Confident, self-motivated, positive attitude with a strong commercial acumen A customer centric approach to business in all dealing with customers, peers, staff and suppliers Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Above all you will be on a mission to deliver the best solution and best experience to your customers - both internal and external. You will get; A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more . There's a lot on offer, so what are you waiting for? Apply Now!
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Apr 18, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band. Our Vision: To transform music education, for the next generation, globally. Our Mission: Empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills. Purpose: At Rocksteady, our kids' experience is what matters most to us. The Customer Experience Manager has overall responsibility and accountable for providing effective leadership which inspires and motives a high performing mindset and delivers first class, service excellence, to all our customers. Effectively managing multiple workstreams, to the highest quality. Analysing data, reviewing the customer journey and the challenges they may face on a daily basis, proactively looks at ways we can improve the overall customer experience. Essential Duties: Positively engage with the Customer Services Strategy and be accountable for the team's engagement, performance and the customer experience. Currently manages a small team consisting of two Team Leaders and two Customer Experience Executives. To ensure we have the right people hired, who have a high performing mindset, and who are effectively trained, developed, and supported, who put the customer first, and delivers service excellence, every time. Analyses key data comprising of customer complaints, NPS, C-Sat, Trust Pilot, call reasons and refunds/credits to really understand the customer journey and proactively presents suggestions for improvement and helps support implementation of these changes. Ensures we have a clear quality framework, across all our channels, which drives service excellence. Ensure we have effective, up-to-date processes which put the customer at the heart, and which reduce escalations. Ensure we utilise our Zendesk technology (customer helpdesk and ticketing system) effectively, ensuring we are communicating effectively with our customers whilst making it easy and providing full support to our Customer Services Advisors. To ensure we achieve our key KPIs/SLAs, throughout our omni channel set up, and our team's performance is managed effectively. To ensure our team are engaged, by supporting, listening, and working with the team to drive improvements. Deliver effective, regular, 121's and coaching sessions, measuring the team's performance and progression against our development and training plans. Have a continuous improvement mindset, and encouraging this within the team, to drive efficiencies, improve processes/systems and ensure that we provide the best possible journey for our customers. Effectively manage escalated, complex, customer situations when required, ensuring a positive outcome and experience for our customers. Occasionally stand in for the team Leaders to help cover holidays/absence. Maintain a high level of knowledge about rocksteady products and services. Adhere to Rocksteady company policies and procedures. Skills and Experience Passionate about people development and putting the customer at heart of everything. Significant experience leading Team Leaders, within a similar, office based, environment. Continuous improvement experience essential and knowledge of CI frameworks Computer literate and experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Effective Leadership - The ability to engage, motivate, and foster potential, utilising emotional intelligence. Evidence of effective performance management and setting quality standards Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Effective analytical skills and presentation skills. Experience in writing processes. A positive and enthusiastic approach to work and a great team player Benefits Full-time, permanent, position 25 days holiday plus bank holidays Annual staff bonus Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard. Free onsite parking Personal development opportunities Benefits package including discounts on everyday purchases, free 24/7 GP service and more. Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data.
Apr 18, 2024
Full time
Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band. Our Vision: To transform music education, for the next generation, globally. Our Mission: Empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills. Purpose: At Rocksteady, our kids' experience is what matters most to us. The Customer Experience Manager has overall responsibility and accountable for providing effective leadership which inspires and motives a high performing mindset and delivers first class, service excellence, to all our customers. Effectively managing multiple workstreams, to the highest quality. Analysing data, reviewing the customer journey and the challenges they may face on a daily basis, proactively looks at ways we can improve the overall customer experience. Essential Duties: Positively engage with the Customer Services Strategy and be accountable for the team's engagement, performance and the customer experience. Currently manages a small team consisting of two Team Leaders and two Customer Experience Executives. To ensure we have the right people hired, who have a high performing mindset, and who are effectively trained, developed, and supported, who put the customer first, and delivers service excellence, every time. Analyses key data comprising of customer complaints, NPS, C-Sat, Trust Pilot, call reasons and refunds/credits to really understand the customer journey and proactively presents suggestions for improvement and helps support implementation of these changes. Ensures we have a clear quality framework, across all our channels, which drives service excellence. Ensure we have effective, up-to-date processes which put the customer at the heart, and which reduce escalations. Ensure we utilise our Zendesk technology (customer helpdesk and ticketing system) effectively, ensuring we are communicating effectively with our customers whilst making it easy and providing full support to our Customer Services Advisors. To ensure we achieve our key KPIs/SLAs, throughout our omni channel set up, and our team's performance is managed effectively. To ensure our team are engaged, by supporting, listening, and working with the team to drive improvements. Deliver effective, regular, 121's and coaching sessions, measuring the team's performance and progression against our development and training plans. Have a continuous improvement mindset, and encouraging this within the team, to drive efficiencies, improve processes/systems and ensure that we provide the best possible journey for our customers. Effectively manage escalated, complex, customer situations when required, ensuring a positive outcome and experience for our customers. Occasionally stand in for the team Leaders to help cover holidays/absence. Maintain a high level of knowledge about rocksteady products and services. Adhere to Rocksteady company policies and procedures. Skills and Experience Passionate about people development and putting the customer at heart of everything. Significant experience leading Team Leaders, within a similar, office based, environment. Continuous improvement experience essential and knowledge of CI frameworks Computer literate and experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Effective Leadership - The ability to engage, motivate, and foster potential, utilising emotional intelligence. Evidence of effective performance management and setting quality standards Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Effective analytical skills and presentation skills. Experience in writing processes. A positive and enthusiastic approach to work and a great team player Benefits Full-time, permanent, position 25 days holiday plus bank holidays Annual staff bonus Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard. Free onsite parking Personal development opportunities Benefits package including discounts on everyday purchases, free 24/7 GP service and more. Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data.
Job title: French speaking Customer Service & Sales Advisor Salary: Around £30,000 + 15% annual bonus Location: Basingstoke, Hampshire (Hybrid a mix of Homeworking and Office-based) Contract: Permanent Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client s team as a French speaking Customer Service & Sales Advisor. The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers. We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy. Responsibilities: Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded. Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns. Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth. Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions. Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support. Maintain accurate records of customer interactions and sales activities in our CRM system. Requirements: Fluent in French (both written and spoken) is essential. Previous experience in customer service, sales support, account management, or inside sales. Strong interpersonal and communication skills, with the ability to build rapport with customers. Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction. Excellent organizational skills, with the ability to multitask and prioritize effectively. Benefits: Competitive salary package. Private Healthcare. Great pension contribution. Staff discount on products. Competitive holiday allowance. If you are a motivated and customer-focused individual with French language skills, we would love to hear from you! If interested, please apply or send your CV direct to
Apr 18, 2024
Full time
Job title: French speaking Customer Service & Sales Advisor Salary: Around £30,000 + 15% annual bonus Location: Basingstoke, Hampshire (Hybrid a mix of Homeworking and Office-based) Contract: Permanent Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client s team as a French speaking Customer Service & Sales Advisor. The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers. We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy. Responsibilities: Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded. Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns. Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth. Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions. Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support. Maintain accurate records of customer interactions and sales activities in our CRM system. Requirements: Fluent in French (both written and spoken) is essential. Previous experience in customer service, sales support, account management, or inside sales. Strong interpersonal and communication skills, with the ability to build rapport with customers. Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction. Excellent organizational skills, with the ability to multitask and prioritize effectively. Benefits: Competitive salary package. Private Healthcare. Great pension contribution. Staff discount on products. Competitive holiday allowance. If you are a motivated and customer-focused individual with French language skills, we would love to hear from you! If interested, please apply or send your CV direct to
About Chetwood Financial Bank: We are a digital, forward thinking fintech Bank using the best technology to help make our customers financially better off. We focus on creating distinctive and disruptive financial products for underserved segments of the market. We are experts within the intermediary market specialising in Loans and Savings as well as buy to let mortgages. Our tech platform is designed to make buy to let mortgages smarter, faster and simpler for brokers and landlords. We have secured strategic investment from Elliott Advisors of over £150mil of capital, underpinning the planned growth of the business over the next few years. What you'll be doing? Our Technical Underwriting Team Manager will lead the delivery of high-quality mortgage processing and underwriting. They will specialise in the technical delivery of complex BTL, Portfolio & Residential mortgage applications. They will encourage interactions over live chat, email, and telephone to be as efficient as possible, ensuring that brokers and customers are supported at all stages of their journey. The Technical Underwriting team Manager will form a pivotal role in communication across a number of operational functions including Underwriting Team support, broker, conveyancing and customer interaction, and complaint handling. Solid exposure to leading a team within an origination mortgage environment will add value to an application, with a hands-on approach to delivering an exceptional level of service. Role Purpose Our Underwriter will assess risk and underwrite both personal and Limited Company buy-to-let mortgage applications. They will be required to adhere to rules set out within the credit framework, as well as adhere to compliance and regulatory policy and procedures. The Underwriter will work collaboratively and build good relations within the secured lending team, as well as the wider business and should be a source of reference/first point of referral for all internal and external stakeholders. Responsibilities Structure, negotiate, and analyse proposals for approval under own authority. Analyse and interpret any documentation required (credit bureau, payslips, bank statements, accounts, mortgage statements, assets & liabilities, business plans) in order to comply with lending policy and protect our interest. Approve loans within specified lending mandates. Demonstrate strong analytical skills that aid effective decision-making, good problem-solving skills, and a "can do" attitude. Provide guidance to customers, brokers, and solicitors on mortgage applications, lending policy, and internal processes and procedures all within a timely manner. Demonstrate excellent communication skills and the ability to communicate decisions to management, brokers, and customers via all mediums and within published SLAs. Demonstrate a good understanding of mortgages and underwriting within a specialist lending environment and application of the lending policy. Have a good understanding of all regulatory requirements relating to both personal and Limited Company mortgages. Dealing and advising on all stages of the mortgage process from application through to completion. To provide effective support to the business and our customers Skills and experience A minimum of 5 years of mortgage underwriting experience is desirable Working in a similar fast-paced environment in an underwriter role Ability to prioritise tasks and manage time effectively, working on own initiative and as part of a team in order to meet SLAs and deadlines A good understanding of mortgages /underwriting Good IT skills Excellent verbal and written communication skills; able to remain calm under pressure Up-to-date knowledge of FCA /PRA and all relevant regulatory mortgage requirements Excellent organisational skills Attention to detail Flexible approach and "can do" attitude Chetwood Benefits: Competitive salary 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with Axa Hybrid working - Wrexham or Central London Free breakfast available Data Protection We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.
Apr 18, 2024
Full time
About Chetwood Financial Bank: We are a digital, forward thinking fintech Bank using the best technology to help make our customers financially better off. We focus on creating distinctive and disruptive financial products for underserved segments of the market. We are experts within the intermediary market specialising in Loans and Savings as well as buy to let mortgages. Our tech platform is designed to make buy to let mortgages smarter, faster and simpler for brokers and landlords. We have secured strategic investment from Elliott Advisors of over £150mil of capital, underpinning the planned growth of the business over the next few years. What you'll be doing? Our Technical Underwriting Team Manager will lead the delivery of high-quality mortgage processing and underwriting. They will specialise in the technical delivery of complex BTL, Portfolio & Residential mortgage applications. They will encourage interactions over live chat, email, and telephone to be as efficient as possible, ensuring that brokers and customers are supported at all stages of their journey. The Technical Underwriting team Manager will form a pivotal role in communication across a number of operational functions including Underwriting Team support, broker, conveyancing and customer interaction, and complaint handling. Solid exposure to leading a team within an origination mortgage environment will add value to an application, with a hands-on approach to delivering an exceptional level of service. Role Purpose Our Underwriter will assess risk and underwrite both personal and Limited Company buy-to-let mortgage applications. They will be required to adhere to rules set out within the credit framework, as well as adhere to compliance and regulatory policy and procedures. The Underwriter will work collaboratively and build good relations within the secured lending team, as well as the wider business and should be a source of reference/first point of referral for all internal and external stakeholders. Responsibilities Structure, negotiate, and analyse proposals for approval under own authority. Analyse and interpret any documentation required (credit bureau, payslips, bank statements, accounts, mortgage statements, assets & liabilities, business plans) in order to comply with lending policy and protect our interest. Approve loans within specified lending mandates. Demonstrate strong analytical skills that aid effective decision-making, good problem-solving skills, and a "can do" attitude. Provide guidance to customers, brokers, and solicitors on mortgage applications, lending policy, and internal processes and procedures all within a timely manner. Demonstrate excellent communication skills and the ability to communicate decisions to management, brokers, and customers via all mediums and within published SLAs. Demonstrate a good understanding of mortgages and underwriting within a specialist lending environment and application of the lending policy. Have a good understanding of all regulatory requirements relating to both personal and Limited Company mortgages. Dealing and advising on all stages of the mortgage process from application through to completion. To provide effective support to the business and our customers Skills and experience A minimum of 5 years of mortgage underwriting experience is desirable Working in a similar fast-paced environment in an underwriter role Ability to prioritise tasks and manage time effectively, working on own initiative and as part of a team in order to meet SLAs and deadlines A good understanding of mortgages /underwriting Good IT skills Excellent verbal and written communication skills; able to remain calm under pressure Up-to-date knowledge of FCA /PRA and all relevant regulatory mortgage requirements Excellent organisational skills Attention to detail Flexible approach and "can do" attitude Chetwood Benefits: Competitive salary 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with Axa Hybrid working - Wrexham or Central London Free breakfast available Data Protection We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.
Sales Advisor Job Req ID: 28146 Posting Date: 5 Apr 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 18, 2024
Full time
Sales Advisor Job Req ID: 28146 Posting Date: 5 Apr 2024 Function: EE Contact Centres Unit: Consumer Location: Contact Centre (EE), Newcastle, United Kingdom Salary: 23,504.00 Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor Kings Hill/Hybrid What it's like to work at SearchFlow: If you want to be part of a dynamic, ever-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition, and collaboration, both in our performance as a team and individually. We are proud to have been recognised for the fourth year running as Search Provider of the Year at the Modern Law Awards alongside being a leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated, and self-motivated people. As well as this we offer: 25 days' holiday, with optional 5 days unpaid leave per year. Flexible working with an expectation of a minimum of two working days in the office per week. Yearly salary and potential bonus. Supportive environment that actively encourages development and growth. Private health insurance. Lifestyle allowance paid up to £300 per annum for wellbeing activities. Free mortgage advice and conveyancing searches. Health and Wellbeing services (EAP). The Opportunity As the Customer Service Advisor, you will be an instrumental member of an award-winning Customer Service department that prides itself on delivering outstanding service in an ever-changing industry. You will be responsible for ensuring that you are supporting our customers' queries proactively and professionally within our agreed Service Levels. You will be required to multi-task, handling inbound calls whilst delivering a high standard of administration. In addition, keeping all customer interactions, processes, and procedures up to date in line with out business requirements with a strong focus being places on proactively problem solving, using advanced communication, and listening skills to fully understand our customers and suppliers needs to provide a timely resolution. The role will involve: Being an ambassador for SearchFlow working to always deliver the best-in-class Customer Services to our customer base via telephone, email, and other alternative communication methods. Maintaining a positive and professional attitude towards colleagues, customers, and suppliers. Life cycle support of customer queries or individuals for resolution, whilst monitoring progress and keeping customers informed of order progress. Accurate recording of all queries and requests with the appropriate information, prioritisation, and classification, and updating of query and resolution data. Collaborating and liaising with suppliers and internal teams, in particular escalation team support, to ensure that customer queries and requests are handled professionally and in a timely manner. Sharing knowledge and information and contributing to the teams/department's overall performance and capabilities. Meeting and achieving business Service Excellence and productivity targets. About you To be successful as the Customer Service Advisor you will have experience in a customer service environment and have a genuine passion and commitment to quality customer service and customer satisfaction. You will also have/be: Ability to demonstrate professionalism when resolving issues with troubleshooting. Efficient data entry skills. Ability to demonstrate excellent customer service and telephone skills. Ability to work flexibly and under pressure in a fast-paced environment to meet deadlines and targets. Ability to understand and work to agreed KPIs and other performance targets. About Us Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we've touched 1 in 4 property transactions. We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency. If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apr 17, 2024
Full time
Customer Service Advisor Kings Hill/Hybrid What it's like to work at SearchFlow: If you want to be part of a dynamic, ever-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition, and collaboration, both in our performance as a team and individually. We are proud to have been recognised for the fourth year running as Search Provider of the Year at the Modern Law Awards alongside being a leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated, and self-motivated people. As well as this we offer: 25 days' holiday, with optional 5 days unpaid leave per year. Flexible working with an expectation of a minimum of two working days in the office per week. Yearly salary and potential bonus. Supportive environment that actively encourages development and growth. Private health insurance. Lifestyle allowance paid up to £300 per annum for wellbeing activities. Free mortgage advice and conveyancing searches. Health and Wellbeing services (EAP). The Opportunity As the Customer Service Advisor, you will be an instrumental member of an award-winning Customer Service department that prides itself on delivering outstanding service in an ever-changing industry. You will be responsible for ensuring that you are supporting our customers' queries proactively and professionally within our agreed Service Levels. You will be required to multi-task, handling inbound calls whilst delivering a high standard of administration. In addition, keeping all customer interactions, processes, and procedures up to date in line with out business requirements with a strong focus being places on proactively problem solving, using advanced communication, and listening skills to fully understand our customers and suppliers needs to provide a timely resolution. The role will involve: Being an ambassador for SearchFlow working to always deliver the best-in-class Customer Services to our customer base via telephone, email, and other alternative communication methods. Maintaining a positive and professional attitude towards colleagues, customers, and suppliers. Life cycle support of customer queries or individuals for resolution, whilst monitoring progress and keeping customers informed of order progress. Accurate recording of all queries and requests with the appropriate information, prioritisation, and classification, and updating of query and resolution data. Collaborating and liaising with suppliers and internal teams, in particular escalation team support, to ensure that customer queries and requests are handled professionally and in a timely manner. Sharing knowledge and information and contributing to the teams/department's overall performance and capabilities. Meeting and achieving business Service Excellence and productivity targets. About you To be successful as the Customer Service Advisor you will have experience in a customer service environment and have a genuine passion and commitment to quality customer service and customer satisfaction. You will also have/be: Ability to demonstrate professionalism when resolving issues with troubleshooting. Efficient data entry skills. Ability to demonstrate excellent customer service and telephone skills. Ability to work flexibly and under pressure in a fast-paced environment to meet deadlines and targets. Ability to understand and work to agreed KPIs and other performance targets. About Us Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we've touched 1 in 4 property transactions. We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency. If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
Apr 17, 2024
Full time
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!