Description And Requirements Ardmore have been at the forefront in delivering hundreds of major projects across London. Some of our iconic projects include the Corinthia Hotel, Old War Office restoration and the Greenwich Peninsula. We build homes, offices, hotels, schools, medical centres, parks, playgrounds - every facility our great city needs. And we do it with passion. With sensitivity. With style! To deliver an exceptional candidate and hiring manager experience from identification of need to onboarding. To resource in all areas of recruitment including senior and specialist roles, high volume, and Trade Labour. Whether you're looking to make the jump from Agency to internal or a have few years of internal under your belt, please get in touch. This role will be based at our Head Office in Islington and will be a Hybrid role that will consist of 3 days in the office and 2 days at home. Main Responsibilities: Work with hiring managers to understand the skills, competencies, and experience necessary for each role ensuring that all opportunities to support and upskill are utilised. Source, engage, and recruit new talent, advising on the most appropriate recruitment solution for each role, using social media platforms, CV databases and headhunting where appropriate. Screen and shortlist potential candidates for all roles via telephone and online interviews. Working in partnership with the HR team, build a workforce planning process and engage with internal transfers, creating a talent pipeline for key roles across the organisation. Keep all trackers up to date, ensuring they are accurate and progress data is always available to aid reporting and business updates. Ensure we comply with all legal requirements including right to work and GDPR. Working on ad hoc projects as required in conjunction with the Group TA Manager and Head of HR We're Looking For: Up to date Employment law knowledge specifically relating to recruitment practices. Strong attention to detail, administration skills and written presentation skills. Demonstrable experience working on volume and specialist recruitment, ideally within the construction sector. Proven experience delivering end to end in-house recruitment experience Example of Company Benefits (Dependent on role level) Competitive Maternity, Adoption & Paternity Pay scheme Medical Cover (Most pre-existing conditions are covered) - Dependent on role level Competitive holiday allowances, starting with 25 + bank holidays and going up to 30 days + Bank holidays (dependant on length of service), Day off on your birthday also included! Competitive pension scheme to help you for when you retire Life Assurance (Paying 4 your salary) Relevant professional membership fees paid and continued support with your professional growth and Learning. Generous Staff referral scheme, paying up to 3,500 The opportunity to save up to 25% on your bike via the Cycle to work scheme Discounts on 100's of retailers and Gyms Further Information About the Role Kindly be aware that this advertisement for our job vacancy may not encompass all assigned duties, responsibilities, or aspects of the role described. It is subject to potential amendments at the sole discretion of Ardmore. For a full role profile, please contact us directly at Equal Opportunities Ardmore are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender, reassignment, religion or belief, marital status, or pregnancy or maternity. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any reasonable adjustments to complete your application. Candidate Privacy Notice As part of our recruitment process for all roles including employees, consultants and subcontractors, we collect and process personal data relating to job candidates and potential candidates. We explain how we use personal information in the Candidate privacy notice. To view our Candidate privacy notice please visit the Ardmore Group website > Working for us > privacy notice.
Mar 28, 2024
Full time
Description And Requirements Ardmore have been at the forefront in delivering hundreds of major projects across London. Some of our iconic projects include the Corinthia Hotel, Old War Office restoration and the Greenwich Peninsula. We build homes, offices, hotels, schools, medical centres, parks, playgrounds - every facility our great city needs. And we do it with passion. With sensitivity. With style! To deliver an exceptional candidate and hiring manager experience from identification of need to onboarding. To resource in all areas of recruitment including senior and specialist roles, high volume, and Trade Labour. Whether you're looking to make the jump from Agency to internal or a have few years of internal under your belt, please get in touch. This role will be based at our Head Office in Islington and will be a Hybrid role that will consist of 3 days in the office and 2 days at home. Main Responsibilities: Work with hiring managers to understand the skills, competencies, and experience necessary for each role ensuring that all opportunities to support and upskill are utilised. Source, engage, and recruit new talent, advising on the most appropriate recruitment solution for each role, using social media platforms, CV databases and headhunting where appropriate. Screen and shortlist potential candidates for all roles via telephone and online interviews. Working in partnership with the HR team, build a workforce planning process and engage with internal transfers, creating a talent pipeline for key roles across the organisation. Keep all trackers up to date, ensuring they are accurate and progress data is always available to aid reporting and business updates. Ensure we comply with all legal requirements including right to work and GDPR. Working on ad hoc projects as required in conjunction with the Group TA Manager and Head of HR We're Looking For: Up to date Employment law knowledge specifically relating to recruitment practices. Strong attention to detail, administration skills and written presentation skills. Demonstrable experience working on volume and specialist recruitment, ideally within the construction sector. Proven experience delivering end to end in-house recruitment experience Example of Company Benefits (Dependent on role level) Competitive Maternity, Adoption & Paternity Pay scheme Medical Cover (Most pre-existing conditions are covered) - Dependent on role level Competitive holiday allowances, starting with 25 + bank holidays and going up to 30 days + Bank holidays (dependant on length of service), Day off on your birthday also included! Competitive pension scheme to help you for when you retire Life Assurance (Paying 4 your salary) Relevant professional membership fees paid and continued support with your professional growth and Learning. Generous Staff referral scheme, paying up to 3,500 The opportunity to save up to 25% on your bike via the Cycle to work scheme Discounts on 100's of retailers and Gyms Further Information About the Role Kindly be aware that this advertisement for our job vacancy may not encompass all assigned duties, responsibilities, or aspects of the role described. It is subject to potential amendments at the sole discretion of Ardmore. For a full role profile, please contact us directly at Equal Opportunities Ardmore are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender, reassignment, religion or belief, marital status, or pregnancy or maternity. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any reasonable adjustments to complete your application. Candidate Privacy Notice As part of our recruitment process for all roles including employees, consultants and subcontractors, we collect and process personal data relating to job candidates and potential candidates. We explain how we use personal information in the Candidate privacy notice. To view our Candidate privacy notice please visit the Ardmore Group website > Working for us > privacy notice.
Head of Services Salary: £50,000 per annum Hours: Full Time - 37.5 hours per week (Flexible hours considered) Location: Flexible - Presence on site in Luton is required for at least 2 thirds of the week Closing Date: 22nd April 2024 Could you head up services for people struggling against homelessness and exclusion across Bedfordshire and beyond? You will be working for a charity which exists to create a fairer and more equitable society, where the immense value and potential of people experiencing poverty and disadvantage is realised. They prevent and relieve homelessness, specialising in supporting people facing multiple disadvantage. The charity supported 2,514 individuals last year - with 623 people moving into more stable housing, 1,200 people receiving training or advice, and 96 people securing employment. 53% of those supported were non-UK nationals. We are looking for a motivated individual with a real passion for the mission of alleviating poverty and bringing hope to join a committed, talented, and friendly team as Head of Services. As a critical member of the Senior Management Team and as designated Safeguarding Lead, in this role, you will contribute to the long-term success of the charity by: Leading and developing high-quality homelessness support services Building and nurturing stakeholder relationships Consistently improving quality, impact, and safety within services We are seeking a candidate with a proven track record overseeing statutory-funded and homelessness support services. The ability to operate at a senior and strategic level, drive organisational development and growth, and lead teams through change would be highly valued. A strong record of building and maintaining fruitful stakeholder relationships based on trust is crucial to realising the organisational goals. Excellent understanding of safeguarding legislation and best practice, as well as knowledge of the migrant support landscape and legislation, will be instrumental in the continued success of the charity. Why Apply The charity has experienced significant growth in recent years, and this new role represents an exciting opportunity for them to further their service-led focus and strategic plans. These plans include expanding support and advice services for migrants, establishing new social enterprises, launching services in Bucks and Herts, and replacing the Luton Welfare Centre. This role offers a platform for your professional growth and development as the charity embarks on these exciting initiatives. They are a values-driven and progressive charity at an important stage in their development. We would love to hear from you if their mission resonates and you share these aims. How to apply To apply please submit your CV and a cover letter which should indicate why you are interested in applying for this role and examples showing how you meet the selection criteria as detailed in the person specification. The closing date for applications is Monday 22 April and longlisting interviews will take place shortly after. Interviews for shortlisted candidates will take place in the week beginning 6 May. We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. Commitment to diversity The charity are dedicated to running an organisation that is a true reflection of the communities they serve and believe that this will also enhance their ability to deliver the best services possible for the people they work with. They are committed to ensuring diversity across the organisation. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 28, 2024
Full time
Head of Services Salary: £50,000 per annum Hours: Full Time - 37.5 hours per week (Flexible hours considered) Location: Flexible - Presence on site in Luton is required for at least 2 thirds of the week Closing Date: 22nd April 2024 Could you head up services for people struggling against homelessness and exclusion across Bedfordshire and beyond? You will be working for a charity which exists to create a fairer and more equitable society, where the immense value and potential of people experiencing poverty and disadvantage is realised. They prevent and relieve homelessness, specialising in supporting people facing multiple disadvantage. The charity supported 2,514 individuals last year - with 623 people moving into more stable housing, 1,200 people receiving training or advice, and 96 people securing employment. 53% of those supported were non-UK nationals. We are looking for a motivated individual with a real passion for the mission of alleviating poverty and bringing hope to join a committed, talented, and friendly team as Head of Services. As a critical member of the Senior Management Team and as designated Safeguarding Lead, in this role, you will contribute to the long-term success of the charity by: Leading and developing high-quality homelessness support services Building and nurturing stakeholder relationships Consistently improving quality, impact, and safety within services We are seeking a candidate with a proven track record overseeing statutory-funded and homelessness support services. The ability to operate at a senior and strategic level, drive organisational development and growth, and lead teams through change would be highly valued. A strong record of building and maintaining fruitful stakeholder relationships based on trust is crucial to realising the organisational goals. Excellent understanding of safeguarding legislation and best practice, as well as knowledge of the migrant support landscape and legislation, will be instrumental in the continued success of the charity. Why Apply The charity has experienced significant growth in recent years, and this new role represents an exciting opportunity for them to further their service-led focus and strategic plans. These plans include expanding support and advice services for migrants, establishing new social enterprises, launching services in Bucks and Herts, and replacing the Luton Welfare Centre. This role offers a platform for your professional growth and development as the charity embarks on these exciting initiatives. They are a values-driven and progressive charity at an important stage in their development. We would love to hear from you if their mission resonates and you share these aims. How to apply To apply please submit your CV and a cover letter which should indicate why you are interested in applying for this role and examples showing how you meet the selection criteria as detailed in the person specification. The closing date for applications is Monday 22 April and longlisting interviews will take place shortly after. Interviews for shortlisted candidates will take place in the week beginning 6 May. We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. Commitment to diversity The charity are dedicated to running an organisation that is a true reflection of the communities they serve and believe that this will also enhance their ability to deliver the best services possible for the people they work with. They are committed to ensuring diversity across the organisation. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Our Customer Service Support department is a busy processing area where we support our members savings applications and provide them with the best customer service. We're looking for Senior Advisors to join our Probate and Legal and Payments teams to help support our customers.Our Senior Advisors are responsible for responding to customer correspondence and enquiries in a timely manner using the most appropriate channel, including phone calls to effectively complete the task. Demonstrating due care and diligence with regard to the sensitivity of the situation, will also be paramount.Being a referral point & subject matter expert providing information and guidance to colleagues across the business regarding probate, power of attorney to payments and card services are key parts of this opportunity.Flexibility is a must as supporting other areas of the business, including our busy Contact Centre will be expected when required. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support 'My Lifestyle' retail discounts Service recognition You'll have experience of delivering an exceptional levels of customer service and evidence of dealing with more complex, challenging (e.g complaints) and sensitive situations, will be required. Being well planned and organised with a good eye for detail will be important due to the documents you'll deal with.You'll like working with others and welcome feedback, so you can learn and grow. You'll have a 'can-do' attitude and will be happy to help the greater customer service area, including the contact centre on a regular basis.Having experience of dealing with probate, POA or payment customers would be advantageous but not essential. Due to the nature of this role you'll be required to be on-site on a regular basis but there will be the ability to work from home occasionally. As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Mar 28, 2024
Full time
Our Customer Service Support department is a busy processing area where we support our members savings applications and provide them with the best customer service. We're looking for Senior Advisors to join our Probate and Legal and Payments teams to help support our customers.Our Senior Advisors are responsible for responding to customer correspondence and enquiries in a timely manner using the most appropriate channel, including phone calls to effectively complete the task. Demonstrating due care and diligence with regard to the sensitivity of the situation, will also be paramount.Being a referral point & subject matter expert providing information and guidance to colleagues across the business regarding probate, power of attorney to payments and card services are key parts of this opportunity.Flexibility is a must as supporting other areas of the business, including our busy Contact Centre will be expected when required. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support 'My Lifestyle' retail discounts Service recognition You'll have experience of delivering an exceptional levels of customer service and evidence of dealing with more complex, challenging (e.g complaints) and sensitive situations, will be required. Being well planned and organised with a good eye for detail will be important due to the documents you'll deal with.You'll like working with others and welcome feedback, so you can learn and grow. You'll have a 'can-do' attitude and will be happy to help the greater customer service area, including the contact centre on a regular basis.Having experience of dealing with probate, POA or payment customers would be advantageous but not essential. Due to the nature of this role you'll be required to be on-site on a regular basis but there will be the ability to work from home occasionally. As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
CUSTOMER SERVICE ADMINISTRATOR CREWE £21,255 PERMANENT POSITION Are you a service orientated, customer focused candidate looking for the next career challenge? I am recruiting on behalf of a leading healthcare provider based in the heart of Crewe, who provide a first-class service to patients across the UK. They employ over 200 people in the UK and this role will be based at the newly refurbished headquarters in Crewe, Cheshire. Your new role: As a Customer Service Administrator, you will need to be focused, service orientated and empathetic with ideally a background in healthcare or customer experience. This is a pivotal role, as you provide first line customer support to patients, carers, hospital staff and other NHS professionals as you will be a telephony-based role where you will be providing first line support via phone. We are looking for people who want a new opportunity within the world of Customer Service! You will be working for a well-established and reputable organisation in the Crewe who offer onsite parking and access to their new and well-maintained offices. This is an extremely busy and ever-expanding organisation, so it is a great opportunity to join the company with plenty of opportunity for development and progression and regular in-house training to further develop skills and knowledge is always available! Key duties: Handling inbound calls from patients, relatives, carers and healthcare professionals Answering queries and troubleshooting device issues over the phone and email Receive patient referrals and setting up patients with new devices Managing device faults and scheduling technicians to jobs across the UK Accurately maintain and update patient and customer records Make outbound calls to patients to record compliance information Key skills required: Strong communication skills including a natural telephone manner Good listening skills, really care about the customer and be resilient A can-do attitude Experience of communicating at all levels Experience of problem solving and resolving issues in a positive way Experience within a contact centre is desirable but not essential PC literate - using word, excel and outlook Administration skills and attention to detail Full time- 37.5 hours per week. Hybrid work available after full training. Company benefits include-Central location and close to local transport routes, 23 days holiday plus bank holidays, pension scheme AND A BLUE CARD MEMBERSHIP! For more information call Leanne (phone number removed) (phone number removed) on Fridays) or email your CV to (url removed)
Mar 28, 2024
Full time
CUSTOMER SERVICE ADMINISTRATOR CREWE £21,255 PERMANENT POSITION Are you a service orientated, customer focused candidate looking for the next career challenge? I am recruiting on behalf of a leading healthcare provider based in the heart of Crewe, who provide a first-class service to patients across the UK. They employ over 200 people in the UK and this role will be based at the newly refurbished headquarters in Crewe, Cheshire. Your new role: As a Customer Service Administrator, you will need to be focused, service orientated and empathetic with ideally a background in healthcare or customer experience. This is a pivotal role, as you provide first line customer support to patients, carers, hospital staff and other NHS professionals as you will be a telephony-based role where you will be providing first line support via phone. We are looking for people who want a new opportunity within the world of Customer Service! You will be working for a well-established and reputable organisation in the Crewe who offer onsite parking and access to their new and well-maintained offices. This is an extremely busy and ever-expanding organisation, so it is a great opportunity to join the company with plenty of opportunity for development and progression and regular in-house training to further develop skills and knowledge is always available! Key duties: Handling inbound calls from patients, relatives, carers and healthcare professionals Answering queries and troubleshooting device issues over the phone and email Receive patient referrals and setting up patients with new devices Managing device faults and scheduling technicians to jobs across the UK Accurately maintain and update patient and customer records Make outbound calls to patients to record compliance information Key skills required: Strong communication skills including a natural telephone manner Good listening skills, really care about the customer and be resilient A can-do attitude Experience of communicating at all levels Experience of problem solving and resolving issues in a positive way Experience within a contact centre is desirable but not essential PC literate - using word, excel and outlook Administration skills and attention to detail Full time- 37.5 hours per week. Hybrid work available after full training. Company benefits include-Central location and close to local transport routes, 23 days holiday plus bank holidays, pension scheme AND A BLUE CARD MEMBERSHIP! For more information call Leanne (phone number removed) (phone number removed) on Fridays) or email your CV to (url removed)
Major Recruitment are currently recruiting for experienced Outbound B2B Advisors to work for one of the UKs largest independent research and analytics agencies. POTENTIAL START DATE WILL BE APRIL The purpose of the role is to make outbound calls to conduct professional Market Research interviews with respondents over the phone to the highest quality standards and to agreed daily targets. This is a high-volume outbound calling role! Please note you will be working from home, so you will need to have your own windows laptop or desktop computer with 4GB Ram and a 4 thread CPU 8mbps download and 5mbps upload internet speeds (no MacBook, Chromebook or IPAD). You will also need your own Bluetooth USB headset. You won't be able to pass the initial IT test if you don't have the correct equipment/software. Hours of Work Monday - Friday 09:00am - 5:00pm with some flexibility if required. Rate of pay 10.42ph with bonus potential. Main Duties Contact businesses and residential contacts to collect information of their views and opinions on specific a subject. Conducting interviews in the highest quality standards and working to agreed Key Performance Indicators High volume of outbound calls, you will be expected to make up to 30 calls per hour. Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly. Supply project related feedback and observations to team manager. Dealing with any problems/complaints that arise At times you may be required to assist with other departments of the business Candidate Requirements Must have at least 1 years' experience within an outbound sale or call centre role. Excellent negotiation skills Excellent communication skills both verbal and written. Have the ability to cope with a high volume of outbound calls. Must have experience and the ability to rapport build and overcome objections. A proven track record of achieving targets. Excellent time keeping and attendance. A positive and resilient approach Previously worked as a Market Research CATI interview is advantageous. INDLS
Mar 28, 2024
Seasonal
Major Recruitment are currently recruiting for experienced Outbound B2B Advisors to work for one of the UKs largest independent research and analytics agencies. POTENTIAL START DATE WILL BE APRIL The purpose of the role is to make outbound calls to conduct professional Market Research interviews with respondents over the phone to the highest quality standards and to agreed daily targets. This is a high-volume outbound calling role! Please note you will be working from home, so you will need to have your own windows laptop or desktop computer with 4GB Ram and a 4 thread CPU 8mbps download and 5mbps upload internet speeds (no MacBook, Chromebook or IPAD). You will also need your own Bluetooth USB headset. You won't be able to pass the initial IT test if you don't have the correct equipment/software. Hours of Work Monday - Friday 09:00am - 5:00pm with some flexibility if required. Rate of pay 10.42ph with bonus potential. Main Duties Contact businesses and residential contacts to collect information of their views and opinions on specific a subject. Conducting interviews in the highest quality standards and working to agreed Key Performance Indicators High volume of outbound calls, you will be expected to make up to 30 calls per hour. Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly. Supply project related feedback and observations to team manager. Dealing with any problems/complaints that arise At times you may be required to assist with other departments of the business Candidate Requirements Must have at least 1 years' experience within an outbound sale or call centre role. Excellent negotiation skills Excellent communication skills both verbal and written. Have the ability to cope with a high volume of outbound calls. Must have experience and the ability to rapport build and overcome objections. A proven track record of achieving targets. Excellent time keeping and attendance. A positive and resilient approach Previously worked as a Market Research CATI interview is advantageous. INDLS
The Big Yellow Self Storage Company
Bagshot, Surrey
Full Time Customer Support Advisor Role: Full Time Customer Sales Consultant - Inbound Calls Location: Bagshot Salary: £24,380 per annum, plus bonus and benefits Hours of work: 37.5 hours per week (including WFH x 2 days) This will be Monday - Friday with 1 x weekend per month. Applicants will need to be flexible and available to work the following shift pattern (on a rota basis) 08:00 - 16:30, 08:30 - 17:00, 09:30 - 18:00, 11:30 - 20:00 At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know. What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. How you can make a difference At Big Yellow, our employees are the heart of our business. When customers contact our Customer Sales Support Centre, their experience starts with YOU! It s crucial that you ll have the passion and enthusiasm to be warm and welcoming over the phone, supporting our customers through the buying process. This is not a typical call centre job! We are a small close-knit team based in our head office, and while we have grown rapidly over the last 20 years we still have a family feel. We have great people who deliver exceptional customer experience. We achieve this because we encourage a culture of partnership within the business and reward our employees for their contribution. With full training provided right from the start, once you step through our door you will be fully supported in your career. Details of the role: As a Customer Sales Consultant, you are an expert blend of sales and service. Your time will be spent talking to customers, getting to understand their situation, selling the benefits of using the product and gaining their commitment. Below are some of the key areas you will be required to fulfil: •Working to Sales Targets •Consistently achieving Sales KPI s •Confident in Closing Sales Opportunities Find more out about life at Big Yellow Our ideal CSC will have •Previous sales experience working to KPI s. •Self-motivation. •An excellent standard of communication, with the ability to build relationships. •Enthusiasm to drive our business forward and achieve personal goals. •The ability to fully understand and empathise with our customers situations and provide them with solutions to support them. Find more out about our Culture What we give back to you •Bonus scheme averaging around 9% a year of salary, with the ability to earn up to 23% •Vouchers for life events •Additional day off for your birthday and £50 of incentive vouchers •Social events throughout the year •Enhanced maternity and paternity packages •Free on-site parking •Department incentives and service awards •Holiday entitlement increasing with service •Cycle to work scheme and gym discounts •Day off to volunteer for charity partners •Training and support throughout your career •Pension and sharesave scheme Find more out about our Benefits
Mar 28, 2024
Full time
Full Time Customer Support Advisor Role: Full Time Customer Sales Consultant - Inbound Calls Location: Bagshot Salary: £24,380 per annum, plus bonus and benefits Hours of work: 37.5 hours per week (including WFH x 2 days) This will be Monday - Friday with 1 x weekend per month. Applicants will need to be flexible and available to work the following shift pattern (on a rota basis) 08:00 - 16:30, 08:30 - 17:00, 09:30 - 18:00, 11:30 - 20:00 At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know. What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. How you can make a difference At Big Yellow, our employees are the heart of our business. When customers contact our Customer Sales Support Centre, their experience starts with YOU! It s crucial that you ll have the passion and enthusiasm to be warm and welcoming over the phone, supporting our customers through the buying process. This is not a typical call centre job! We are a small close-knit team based in our head office, and while we have grown rapidly over the last 20 years we still have a family feel. We have great people who deliver exceptional customer experience. We achieve this because we encourage a culture of partnership within the business and reward our employees for their contribution. With full training provided right from the start, once you step through our door you will be fully supported in your career. Details of the role: As a Customer Sales Consultant, you are an expert blend of sales and service. Your time will be spent talking to customers, getting to understand their situation, selling the benefits of using the product and gaining their commitment. Below are some of the key areas you will be required to fulfil: •Working to Sales Targets •Consistently achieving Sales KPI s •Confident in Closing Sales Opportunities Find more out about life at Big Yellow Our ideal CSC will have •Previous sales experience working to KPI s. •Self-motivation. •An excellent standard of communication, with the ability to build relationships. •Enthusiasm to drive our business forward and achieve personal goals. •The ability to fully understand and empathise with our customers situations and provide them with solutions to support them. Find more out about our Culture What we give back to you •Bonus scheme averaging around 9% a year of salary, with the ability to earn up to 23% •Vouchers for life events •Additional day off for your birthday and £50 of incentive vouchers •Social events throughout the year •Enhanced maternity and paternity packages •Free on-site parking •Department incentives and service awards •Holiday entitlement increasing with service •Cycle to work scheme and gym discounts •Day off to volunteer for charity partners •Training and support throughout your career •Pension and sharesave scheme Find more out about our Benefits
Customer Service Advisor 3 Weeks On Site in Birkenhead, Moving to Home Based Afterwards 10 Minutes From Liverpool City Centre Must be live in or close to Liverpool/Birkenhead Role Profile: Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Hours: Full Time, Monday - Friday fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm You will work from home once training is complete Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Area of Dudley. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Mar 28, 2024
Full time
Customer Service Advisor 3 Weeks On Site in Birkenhead, Moving to Home Based Afterwards 10 Minutes From Liverpool City Centre Must be live in or close to Liverpool/Birkenhead Role Profile: Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Hours: Full Time, Monday - Friday fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm You will work from home once training is complete Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Area of Dudley. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now! INDCCP
Berry Recruitment is currently recruiting for a Customer Service Advisor in the Norwich area. Are you looking for a temporary contract? Do you like working as part of a team? If yes, read more! Contract until the end of May 2024 37.5 per week with occasional weekend work. Pay 11.48 per hour Responsibilities: First point of contact for any queries or bookings. Carry out tasks relating to evaluating services such as staff questionnaire and audits and equipment trials. Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act. Skills: Previous experience in a customer service role. Good communication skills and ability to prioritise task. Computer Literate. If this is something of interest then go ahead and apply, CV's are being reviewed on daily basis. For more information please call (phone number removed) or email Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Seasonal
Berry Recruitment is currently recruiting for a Customer Service Advisor in the Norwich area. Are you looking for a temporary contract? Do you like working as part of a team? If yes, read more! Contract until the end of May 2024 37.5 per week with occasional weekend work. Pay 11.48 per hour Responsibilities: First point of contact for any queries or bookings. Carry out tasks relating to evaluating services such as staff questionnaire and audits and equipment trials. Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act. Skills: Previous experience in a customer service role. Good communication skills and ability to prioritise task. Computer Literate. If this is something of interest then go ahead and apply, CV's are being reviewed on daily basis. For more information please call (phone number removed) or email Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Senior Internal Audit and Assurance Manager Liverpool 3 days in the office (Hybrid) 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits FMCG and Retail This is a high profile and highly visible Senior Internal Audit and Assurance Manager role for one of our great, reputable, dynamic large retail clients. Established over 20 years ago this is an established but growing mini-channel retail business going through an exciting period of change. Working alongside an existing Senior Internal Audit & Assurance Manager as part of the Business Risk team, this role will assess the effectiveness of the business' internal controls, risk management processes, and governance procedures. You will be responsible for evaluating and monitoring the business' operations across key Head Office functions to ensure compliance with applicable laws, regulations, and internal policies. Provide independent and objective assurance to management and the board of directors on the adequacy and effectiveness of the business's internal controls across key Head Office functions. Key Responsibilities: Internal Audit and Assurance Strategy Risk Assessment and Audit Planning Internal Controls and Compliance Audit Execution and Reporting Compliance Monitoring Stakeholder Management Continuous Improvement Package 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits including hybrid working Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Person profile Able to operate in a fast paced and transforming business. Able to contribute to the establishment of new processes that strike the appropriate balance between control, efficiency, simplicity and transparency. Extensive experience in internal auditing, risk management, or a related field. Familiarity with auditing standards and techniques. In-depth knowledge of internal auditing standards, principles and best practices. Strong understanding of internal controls, and regulatory requirements. Excellent analytical skills and attention to detail. Ability to identify risks and evaluate controls effectively. Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner. Ability to work independently and manage multiple priorities within deadlines. Proficiency in using relevant software and data analysis tools including Microsoft Office applications and Visio. Ability to use a flexible and "common sense" approach with an ability to build and successfully maintain relationships across the business, together with a "can do" attitude to overcoming potential challenges. Ethical conduct and ability to maintain strict confidentiality. Strong interpersonal skills and the ability to collaborate with cross-functional teams. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29549 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 28, 2024
Full time
Senior Internal Audit and Assurance Manager Liverpool 3 days in the office (Hybrid) 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits FMCG and Retail This is a high profile and highly visible Senior Internal Audit and Assurance Manager role for one of our great, reputable, dynamic large retail clients. Established over 20 years ago this is an established but growing mini-channel retail business going through an exciting period of change. Working alongside an existing Senior Internal Audit & Assurance Manager as part of the Business Risk team, this role will assess the effectiveness of the business' internal controls, risk management processes, and governance procedures. You will be responsible for evaluating and monitoring the business' operations across key Head Office functions to ensure compliance with applicable laws, regulations, and internal policies. Provide independent and objective assurance to management and the board of directors on the adequacy and effectiveness of the business's internal controls across key Head Office functions. Key Responsibilities: Internal Audit and Assurance Strategy Risk Assessment and Audit Planning Internal Controls and Compliance Audit Execution and Reporting Compliance Monitoring Stakeholder Management Continuous Improvement Package 55,000 - 60,000, plus car allowance, 25 days holiday, wide range of discounts and benefits including hybrid working Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Person profile Able to operate in a fast paced and transforming business. Able to contribute to the establishment of new processes that strike the appropriate balance between control, efficiency, simplicity and transparency. Extensive experience in internal auditing, risk management, or a related field. Familiarity with auditing standards and techniques. In-depth knowledge of internal auditing standards, principles and best practices. Strong understanding of internal controls, and regulatory requirements. Excellent analytical skills and attention to detail. Ability to identify risks and evaluate controls effectively. Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner. Ability to work independently and manage multiple priorities within deadlines. Proficiency in using relevant software and data analysis tools including Microsoft Office applications and Visio. Ability to use a flexible and "common sense" approach with an ability to build and successfully maintain relationships across the business, together with a "can do" attitude to overcoming potential challenges. Ethical conduct and ability to maintain strict confidentiality. Strong interpersonal skills and the ability to collaborate with cross-functional teams. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29549 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Zachary Daniels Recruitment
Gateshead, Tyne And Wear
Store Manager Fashion Retail Dalton Park Up to 29,000 Zachary Daniels are currently recruiting for a Store Manager for a well known fashion retailer for a busy store in Dalton Park. This is an exciting opportunity to work with a leading retailer in the fashion industry. As a Manager, you will ensure that all day-to-day operational aspects of the store are managed effectively, driving sales, and providing exceptional customer service to our customers. Benefits: Competitive basic salary of up to 29,000 Monthly bonus opportunity, related to sales performance Genuine career progression opportunities Staff Discount & uniform allowance Supportive and open culture Cycle to work Scheme Store Manager Responsibilities: Responsible for all aspects of store operations, including managing staff, inventory management, sales and revenue generation, and customer service satisfaction Develop strategies and plans to increase store sales and profitability, while ensuring adherence to company policies and standards Manage staffing levels and schedules Ensuring that team members are providing high-quality customer service Train, mentor, and coach team members, promoting skill development and providing opportunities for growth Monitor and review store performance and provide routine reports to senior management Ensure that store facilities and equipment are maintained and in good condition Communicate effectively with customers, team members, and senior management Experience and background: Retail experience as a Store Manager or equivalent Currently managing KPIs and budgets to improve their current store performance Has a track record of driving sales and performance Confident leader and motivator Proven experience in delivering exceptional customer service Business orientated, to help move a retail store forward This is a great opportunity for a proven store manager to lead an exciting store and grow their career. Previous experience working with fashion is desirable but not essential. Interested in the role? APPLY TODAY with your most up to date CV! Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior App BBBH29751 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 28, 2024
Full time
Store Manager Fashion Retail Dalton Park Up to 29,000 Zachary Daniels are currently recruiting for a Store Manager for a well known fashion retailer for a busy store in Dalton Park. This is an exciting opportunity to work with a leading retailer in the fashion industry. As a Manager, you will ensure that all day-to-day operational aspects of the store are managed effectively, driving sales, and providing exceptional customer service to our customers. Benefits: Competitive basic salary of up to 29,000 Monthly bonus opportunity, related to sales performance Genuine career progression opportunities Staff Discount & uniform allowance Supportive and open culture Cycle to work Scheme Store Manager Responsibilities: Responsible for all aspects of store operations, including managing staff, inventory management, sales and revenue generation, and customer service satisfaction Develop strategies and plans to increase store sales and profitability, while ensuring adherence to company policies and standards Manage staffing levels and schedules Ensuring that team members are providing high-quality customer service Train, mentor, and coach team members, promoting skill development and providing opportunities for growth Monitor and review store performance and provide routine reports to senior management Ensure that store facilities and equipment are maintained and in good condition Communicate effectively with customers, team members, and senior management Experience and background: Retail experience as a Store Manager or equivalent Currently managing KPIs and budgets to improve their current store performance Has a track record of driving sales and performance Confident leader and motivator Proven experience in delivering exceptional customer service Business orientated, to help move a retail store forward This is a great opportunity for a proven store manager to lead an exciting store and grow their career. Previous experience working with fashion is desirable but not essential. Interested in the role? APPLY TODAY with your most up to date CV! Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior App BBBH29751 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Fantastic Customer Service Adviser Role available in Cheadle with an excellent company. Job Summary: As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional customer service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills. Responsibilities: Patient Engagement: Interact with patients and their families to address inquiries, concerns, and requests. Ensure a positive and empathetic customer experience by providing accurate and timely information. Appointment Scheduling: Coordinate and schedule patient appointments, ensuring efficient utilisation of resources. Collaborate with health care professionals to manage appointment calendars. Communication: Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes. Respond to emails, phone calls, and other forms of communication in a professional and timely manner. Problem Resolution: Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary. Document and track customer interactions to enhance service quality. Billing and Insurance Support: Assist patients in understanding billing and insurance-related queries. Collaborate with billing and finance teams to address payment concerns. Quality Assurance: Ensure compliance with health care regulations and company policies. Contribute to continuous improvement initiatives to enhance customer service processes. Qualifications: Previous experience in customer service, preferably within the health care industry. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Empathy and a customer-centric mindset. Familiarity with health care terminology and processes is advantageous. Education: Minimum of A-levels or equivalent; bachelor's degree is a plus. How to Apply: If you are passionate about providing exceptional customer service, we invite you to apply in the link below! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 27, 2024
Full time
Fantastic Customer Service Adviser Role available in Cheadle with an excellent company. Job Summary: As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional customer service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills. Responsibilities: Patient Engagement: Interact with patients and their families to address inquiries, concerns, and requests. Ensure a positive and empathetic customer experience by providing accurate and timely information. Appointment Scheduling: Coordinate and schedule patient appointments, ensuring efficient utilisation of resources. Collaborate with health care professionals to manage appointment calendars. Communication: Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes. Respond to emails, phone calls, and other forms of communication in a professional and timely manner. Problem Resolution: Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary. Document and track customer interactions to enhance service quality. Billing and Insurance Support: Assist patients in understanding billing and insurance-related queries. Collaborate with billing and finance teams to address payment concerns. Quality Assurance: Ensure compliance with health care regulations and company policies. Contribute to continuous improvement initiatives to enhance customer service processes. Qualifications: Previous experience in customer service, preferably within the health care industry. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Empathy and a customer-centric mindset. Familiarity with health care terminology and processes is advantageous. Education: Minimum of A-levels or equivalent; bachelor's degree is a plus. How to Apply: If you are passionate about providing exceptional customer service, we invite you to apply in the link below! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title - Legal Administrator (Finance) Job Type - Full-time, permanent, hybrid working Salary - £20,000-£25,000IPS Finance are in touch with a reputable law firm located in the heart of Leeds City Centre. With a growth in their business, they are seeking an experienced Legal Administrator to join their team. The firm offers a collaborative and dynamic work environment, along with attractive benefits such as hybrid working, flexible hours, and more.Working as part of a team, the role of a Financial Administrator will support the fee earners with financial management of matters and work towards the financial strategy of the firm.We are looking for a candidate with a background in professional services. Key Responsibilities Preparing and sending bills for property matters Creating and proactively maintaining billing schedules and record keeping Liaising with individuals, managers, fee earners, partners and other teams in relation to team financial matters Working with the Credit Controller and other support colleagues to progress financial management of files Produce progress reports to partners and heads of department Preparing and analysing reports Benefits Generous holiday entitlement + holiday purchase scheme Agile working Enhanced family friendly benefits Firm social events throughout the year We appreciate your interest in this position and look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for an interview.
Mar 27, 2024
Full time
Job Title - Legal Administrator (Finance) Job Type - Full-time, permanent, hybrid working Salary - £20,000-£25,000IPS Finance are in touch with a reputable law firm located in the heart of Leeds City Centre. With a growth in their business, they are seeking an experienced Legal Administrator to join their team. The firm offers a collaborative and dynamic work environment, along with attractive benefits such as hybrid working, flexible hours, and more.Working as part of a team, the role of a Financial Administrator will support the fee earners with financial management of matters and work towards the financial strategy of the firm.We are looking for a candidate with a background in professional services. Key Responsibilities Preparing and sending bills for property matters Creating and proactively maintaining billing schedules and record keeping Liaising with individuals, managers, fee earners, partners and other teams in relation to team financial matters Working with the Credit Controller and other support colleagues to progress financial management of files Produce progress reports to partners and heads of department Preparing and analysing reports Benefits Generous holiday entitlement + holiday purchase scheme Agile working Enhanced family friendly benefits Firm social events throughout the year We appreciate your interest in this position and look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for an interview.
TeacherActive is working with a large college based in the central Leicester area. The college received a good rating from OFSTED and is well known for delivering a diverse curriculum. They excel in offering unique programmes across a number of different subjects through the use of top tier facilities and learning environments. The college also covers a wide array of extra-curricular activities ranging from sport, arts and crafts, technology, foreign languages and many more. Students can participate in a comprehensive career programme that is highly personalised and designed to help set them up for the most suitable career paths. The college is looking for motivated and thorough Examinations Officer to join their team of talented staff. They need to be able to support the Head of Centre in ensuring obligations are met in relation to the examining body regulations. Additionally, they are responsible for the provision of up to date guidelines and examination board regulations to students. The Examinations Officer is required to co-ordinate all relevant documentation in relation to coursework and practical/oral examinations. They have to ensure the security and distribution of all examination material and certificates. Successful Examinations Officer will have: A Levels or equivalent Extensive experience working in an administrative capacity Experience in data entry and using information systems Confident in the use of Microsoft Office package Benefits include: A dedicated team of consultants available around the clock to help you with the easy onboarding process. Guaranteed Payment Scheme T&Cs apply CPD Courses and certificates as part of the My-Progression channel Market leading rates of pay TeacherActive Referral Scheme Receive up to £200 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you re paying the right level of TAX and National Insurance and there s no messing around with admin charges coming out of your hard earned cash. If you are interested in this Examinations Officer position, then click APPLY NOW and I will be in touch regarding this fantastic opportunity. EMAIL : (url removed) CONTACT NUMBER: (phone number removed) All applicants will be contacted to discuss suitability and then invited to register with TeacherActive. Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment. TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.
Mar 27, 2024
Seasonal
TeacherActive is working with a large college based in the central Leicester area. The college received a good rating from OFSTED and is well known for delivering a diverse curriculum. They excel in offering unique programmes across a number of different subjects through the use of top tier facilities and learning environments. The college also covers a wide array of extra-curricular activities ranging from sport, arts and crafts, technology, foreign languages and many more. Students can participate in a comprehensive career programme that is highly personalised and designed to help set them up for the most suitable career paths. The college is looking for motivated and thorough Examinations Officer to join their team of talented staff. They need to be able to support the Head of Centre in ensuring obligations are met in relation to the examining body regulations. Additionally, they are responsible for the provision of up to date guidelines and examination board regulations to students. The Examinations Officer is required to co-ordinate all relevant documentation in relation to coursework and practical/oral examinations. They have to ensure the security and distribution of all examination material and certificates. Successful Examinations Officer will have: A Levels or equivalent Extensive experience working in an administrative capacity Experience in data entry and using information systems Confident in the use of Microsoft Office package Benefits include: A dedicated team of consultants available around the clock to help you with the easy onboarding process. Guaranteed Payment Scheme T&Cs apply CPD Courses and certificates as part of the My-Progression channel Market leading rates of pay TeacherActive Referral Scheme Receive up to £200 when you refer a friend Terms and Conditions apply Our staff are paid on a PAYE basis, so you can rest assured that you re paying the right level of TAX and National Insurance and there s no messing around with admin charges coming out of your hard earned cash. If you are interested in this Examinations Officer position, then click APPLY NOW and I will be in touch regarding this fantastic opportunity. EMAIL : (url removed) CONTACT NUMBER: (phone number removed) All applicants will be contacted to discuss suitability and then invited to register with TeacherActive. Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment. TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.
Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office Contract: 2 months Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us after not being able to resolve complaints directly with their local dealership. They re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers. Who we re looking for: If you have experience of working in customer relations in similar industries, you d probably be really comfortable in this role. Great listeners, who enjoy communicating on the phone. Experienced relationship builders who s great at engaging with people, making them feel heard and valued. You re able to ask questions to understand when someone may be vulnerable or where additional support might be needed. Whilst you re naturally empathetic and good at understanding people s issues, you can remain impartial. You can manage expectations and share disappointing news in a way that s helpful and brings understanding. You will be a flexible, clear and analytical thinker, who s able to assess a situation and make decisions confidently and quickly. You re comfortable in your written and verbal communication, using a variety of communications channels including phone, email and internet portals to communicate with empathy and clarity. If this role interests you please click 'APPLY NOW' or alternatively email your CV to (url removed) quoting "Case Handler"
Mar 27, 2024
Seasonal
Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office Contract: 2 months Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us after not being able to resolve complaints directly with their local dealership. They re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers. Who we re looking for: If you have experience of working in customer relations in similar industries, you d probably be really comfortable in this role. Great listeners, who enjoy communicating on the phone. Experienced relationship builders who s great at engaging with people, making them feel heard and valued. You re able to ask questions to understand when someone may be vulnerable or where additional support might be needed. Whilst you re naturally empathetic and good at understanding people s issues, you can remain impartial. You can manage expectations and share disappointing news in a way that s helpful and brings understanding. You will be a flexible, clear and analytical thinker, who s able to assess a situation and make decisions confidently and quickly. You re comfortable in your written and verbal communication, using a variety of communications channels including phone, email and internet portals to communicate with empathy and clarity. If this role interests you please click 'APPLY NOW' or alternatively email your CV to (url removed) quoting "Case Handler"
Estates Manager - Resorts Salary up to £55,595 pa Flexible working, Hybrid Are you passionate about managing commercial property assets and delivering outstanding services in a vibrant and diverse environment? Do you have experience of leading a team of professionals across different sectors and functions? If you answered yes to these questions, then you might be the perfect candidate for this position! About the organisation and area East Suffolk is an exciting place to work and live, with excellent transport links, combining beautiful countryside, rugged coastline, award-winning beaches and delightful market towns.The East Suffolk Council team play a critical role in ensuring that managing the Council's extensive property portfolio to deliver the Council's objectives. The team are working on a diverse range of exciting and innovative projects, including bringing disused town centre sites back into life by reconfiguring them for long term and sustainable use. They are also delivering new seafront leisure schemes to support a growing tourism economy, and collaborating with Coastal Partnership teams as an enabler of vital flood defence works. About the Role East Suffolk Council own and manage around 3000 assets. The portfolio is varied and includes; Offices, Town Halls, Depots, Industrial Units, Leisure Centres, Public Conveniences, Cafes & Kiosks, Shelters, Beach Huts, Shops & Retail. East Suffolk Council's property team comprises over 40 property professionals who are responsible for helping deliver over a third of the council's income.Resort related assets such as beach huts and caravan sites generate revenue for the Council in excess of £2m with significant potential to grow. We are looking for an Estates Manager to provide strategic leadership for this portfolio. You will also be responsible for managing a team including the Southwold Harbour/Caravan Site Manager, Yacht Station Manager, Resorts Manager and their respective teams.As the Estates Manager you will oversee all estate management duties including landlord and tenant, red book valuations, new investment and development opportunities, acquisitions, and disposals. You'll be working closely with the Asset and Investment Manager to deliver on a range of exciting and innovative projects and work programmes across the portfolio in a timely fashion and to budget. About You As the Estates Manager - Resorts, you will need to have:• A relevant degree or equivalent qualification in real estate or a related discipline• A professional membership of the Royal Institution of Chartered Surveyors (RICS) or equivalent• Proven experience as an Asset or Estates Manager or similar role in the public or private sector• Expert knowledge of Landlord & Tenant legislation and experience in negotiating rent reviews, lease/licence renewals, assignments and other third-party agreements• Experience developing business cases for new property developments, including cash flow analysis and professional support and advice• Experience in negotiating the settlement of terms for the acquisition and disposal of property, including easements, wayleaves and entry onto land under statutory notice and provide regular cost estimates and scheme progress reports as required• Ability to provide professional advice and be the point of contact for all day to day property management requirements relating to the Resorts Portfolio• Ability to oversee all rating and council tax referencing, valuation and negotiation, including representing ESC at any appeal tribunals and overseeing the payment and refund of rates and council tax demands• Whilst not essential, holding registered valuer status would be highly beneficial, and an ability to undertake a variety of RICS 'Red Book' Valuations, annual portfolio, Right to Buy valuations and appraisals for disposal or development purposes• Excellent communication, negotiation, and stakeholder management skillsAs the Estates Manager - Resorts, you will work in line with ESC's values of being Proud, Dynamic, Truthful, Good Value, United and will contribute to the ESC vision of promoting a bright, green, open, free, and fair future for all East Suffolk. What's in it for you This is a full-time, permanent position with a salary range of £51,515 - £55,595 per annum. You will also enjoy a range of benefits, including flexible working and entry to the excellent local government pension scheme where ESC contributes 25%. Work-life balance and wellbeing are high on the agenda. You'll receive 25 days annual leave plus bank holidays, rising with length of service, as well as a flexi-time scheme. We support hybrid working between home and our two headquarters in Lowestoft and Melton.Working in a local government property team gives you an unparalleled breadth of experience across a range of asset types and capital projects. Interviews Interviews are likely to be held on the 13th of May. Interviews will be held in person at the ESC offices in Melton. If you are shortlisted, we will agree a suitable interview arrangement with you.For more information or for a confidential conversation about this position, please contact John Martin at Hays, the retained consultant managing this vacancy. The closing date for all applications is 24 April 2024 at 5pm .We look forward to hearing from you!
Mar 27, 2024
Full time
Estates Manager - Resorts Salary up to £55,595 pa Flexible working, Hybrid Are you passionate about managing commercial property assets and delivering outstanding services in a vibrant and diverse environment? Do you have experience of leading a team of professionals across different sectors and functions? If you answered yes to these questions, then you might be the perfect candidate for this position! About the organisation and area East Suffolk is an exciting place to work and live, with excellent transport links, combining beautiful countryside, rugged coastline, award-winning beaches and delightful market towns.The East Suffolk Council team play a critical role in ensuring that managing the Council's extensive property portfolio to deliver the Council's objectives. The team are working on a diverse range of exciting and innovative projects, including bringing disused town centre sites back into life by reconfiguring them for long term and sustainable use. They are also delivering new seafront leisure schemes to support a growing tourism economy, and collaborating with Coastal Partnership teams as an enabler of vital flood defence works. About the Role East Suffolk Council own and manage around 3000 assets. The portfolio is varied and includes; Offices, Town Halls, Depots, Industrial Units, Leisure Centres, Public Conveniences, Cafes & Kiosks, Shelters, Beach Huts, Shops & Retail. East Suffolk Council's property team comprises over 40 property professionals who are responsible for helping deliver over a third of the council's income.Resort related assets such as beach huts and caravan sites generate revenue for the Council in excess of £2m with significant potential to grow. We are looking for an Estates Manager to provide strategic leadership for this portfolio. You will also be responsible for managing a team including the Southwold Harbour/Caravan Site Manager, Yacht Station Manager, Resorts Manager and their respective teams.As the Estates Manager you will oversee all estate management duties including landlord and tenant, red book valuations, new investment and development opportunities, acquisitions, and disposals. You'll be working closely with the Asset and Investment Manager to deliver on a range of exciting and innovative projects and work programmes across the portfolio in a timely fashion and to budget. About You As the Estates Manager - Resorts, you will need to have:• A relevant degree or equivalent qualification in real estate or a related discipline• A professional membership of the Royal Institution of Chartered Surveyors (RICS) or equivalent• Proven experience as an Asset or Estates Manager or similar role in the public or private sector• Expert knowledge of Landlord & Tenant legislation and experience in negotiating rent reviews, lease/licence renewals, assignments and other third-party agreements• Experience developing business cases for new property developments, including cash flow analysis and professional support and advice• Experience in negotiating the settlement of terms for the acquisition and disposal of property, including easements, wayleaves and entry onto land under statutory notice and provide regular cost estimates and scheme progress reports as required• Ability to provide professional advice and be the point of contact for all day to day property management requirements relating to the Resorts Portfolio• Ability to oversee all rating and council tax referencing, valuation and negotiation, including representing ESC at any appeal tribunals and overseeing the payment and refund of rates and council tax demands• Whilst not essential, holding registered valuer status would be highly beneficial, and an ability to undertake a variety of RICS 'Red Book' Valuations, annual portfolio, Right to Buy valuations and appraisals for disposal or development purposes• Excellent communication, negotiation, and stakeholder management skillsAs the Estates Manager - Resorts, you will work in line with ESC's values of being Proud, Dynamic, Truthful, Good Value, United and will contribute to the ESC vision of promoting a bright, green, open, free, and fair future for all East Suffolk. What's in it for you This is a full-time, permanent position with a salary range of £51,515 - £55,595 per annum. You will also enjoy a range of benefits, including flexible working and entry to the excellent local government pension scheme where ESC contributes 25%. Work-life balance and wellbeing are high on the agenda. You'll receive 25 days annual leave plus bank holidays, rising with length of service, as well as a flexi-time scheme. We support hybrid working between home and our two headquarters in Lowestoft and Melton.Working in a local government property team gives you an unparalleled breadth of experience across a range of asset types and capital projects. Interviews Interviews are likely to be held on the 13th of May. Interviews will be held in person at the ESC offices in Melton. If you are shortlisted, we will agree a suitable interview arrangement with you.For more information or for a confidential conversation about this position, please contact John Martin at Hays, the retained consultant managing this vacancy. The closing date for all applications is 24 April 2024 at 5pm .We look forward to hearing from you!
A large scale, high profile business is seeking a Contact Centre Manager to be suited in their head office in Birmingham. If you have previous experience within a Contact Centre where you have managed others, then this role may be perfect for you! This is a full time, permanent position offering up between 50-55k with excellent benefits! The business values skills and hard work, and the main responsibilities would include: - Being able to effectively manage a team of centre advisors and team leaders - Being able to prioritise and undertake questions on both your own workload and others - Being able to identify gaps when needed in team performance, productivity and quality within the team and the ability to close these gaps through coaching, training and performance management - Building and maintaining internal and external client relationships - Acting as a main point of customer contact as well as internal management - Developing and coaching Team Leaders to improve performance as well as conducting team briefings, operational and feedback meetings - Monitoring targets for all operational staff - Managing customer journeys and complaints and coaching employees through challenging calls if needed You will be highly organised, have an ability to multitask and solve problems efficiently, strong leadership experience and a high attention to detail! It is essential for you to have operation experience of managing 50 employees within the contact centre, strong undertaking with Microsoft Office programmes including Excel and have client facing experience. If you feel as though you would be suited, please apply below! If you have any queries about the role contact Katie on . Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.
Mar 27, 2024
Full time
A large scale, high profile business is seeking a Contact Centre Manager to be suited in their head office in Birmingham. If you have previous experience within a Contact Centre where you have managed others, then this role may be perfect for you! This is a full time, permanent position offering up between 50-55k with excellent benefits! The business values skills and hard work, and the main responsibilities would include: - Being able to effectively manage a team of centre advisors and team leaders - Being able to prioritise and undertake questions on both your own workload and others - Being able to identify gaps when needed in team performance, productivity and quality within the team and the ability to close these gaps through coaching, training and performance management - Building and maintaining internal and external client relationships - Acting as a main point of customer contact as well as internal management - Developing and coaching Team Leaders to improve performance as well as conducting team briefings, operational and feedback meetings - Monitoring targets for all operational staff - Managing customer journeys and complaints and coaching employees through challenging calls if needed You will be highly organised, have an ability to multitask and solve problems efficiently, strong leadership experience and a high attention to detail! It is essential for you to have operation experience of managing 50 employees within the contact centre, strong undertaking with Microsoft Office programmes including Excel and have client facing experience. If you feel as though you would be suited, please apply below! If you have any queries about the role contact Katie on . Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.
Randstad CPE are currently recruiting Field Operatives to work within Cramlington. You must have your own car and UK valid driving licence . Job Description: The position will entail you to travel to multiple areas within Cramlington, visiting the public and encouraging them to complete an online survey which will have been sent to them ahead of time. This survey collects important data for the Office of National Statistics and assists the Government with future plans/agendas. Competencies required: The ideal candidate will possess the following competencies, 1. Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys 2. Self-disciplined, self-motivated, and happy to work with minimum supervision. 3. Be proficient in the use of laptop and smartphone 4. Can demonstrate ability to be organised with well-developed planning skills 5. Proficient in using laptop and smartphone to receive, view and input information. Requirements: Valid UK Driving Licence and own car Willing to complete a Basic DBS application prior to induction Willing to travel a maximum of 40 miles from your original post code p/d Willing to obtain business car insurance. Hours and duration: Between the hours of 09:00am and 08:00pm and can vary between 22 to 30 hours per week for a duration of 3 months with potential for extension. Pay rate: 12.40ph + 0.45p mileage Our first official training day is booked in for the end of March, so please contact Randstad asap for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 27, 2024
Seasonal
Randstad CPE are currently recruiting Field Operatives to work within Cramlington. You must have your own car and UK valid driving licence . Job Description: The position will entail you to travel to multiple areas within Cramlington, visiting the public and encouraging them to complete an online survey which will have been sent to them ahead of time. This survey collects important data for the Office of National Statistics and assists the Government with future plans/agendas. Competencies required: The ideal candidate will possess the following competencies, 1. Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys 2. Self-disciplined, self-motivated, and happy to work with minimum supervision. 3. Be proficient in the use of laptop and smartphone 4. Can demonstrate ability to be organised with well-developed planning skills 5. Proficient in using laptop and smartphone to receive, view and input information. Requirements: Valid UK Driving Licence and own car Willing to complete a Basic DBS application prior to induction Willing to travel a maximum of 40 miles from your original post code p/d Willing to obtain business car insurance. Hours and duration: Between the hours of 09:00am and 08:00pm and can vary between 22 to 30 hours per week for a duration of 3 months with potential for extension. Pay rate: 12.40ph + 0.45p mileage Our first official training day is booked in for the end of March, so please contact Randstad asap for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Lead Producer (Public Programs) Job Type: Permanent, Full Time Contract Grade: E Salary Range: £46,050 - £51,530 (inclusive of Inner London Weighting) per annum depending on experience/performance About us The Barbican aims to be London's creative catalyst for curiosity, arts and enterprise. We aim to spark creative possibilities and transformation for artists, audiences, and communities. We strive to be inclusive and sustainable, championing equity and opportunity, connected to our communities, daring in our approach to arts and education. Creative Collaboration The Creative Collaboration team is at the heart of the Barbican's engagement with its community, breaking down traditional arts boundaries and contributing to a diverse artistic programme. Creative Collaboration aims to be a catalyst for the Barbican's artistic vision, working across the centre with a multi-artform approach using all venues and spaces. The department champions interdisciplinary work that connects new audiences to the Barbican, engaging with creatives, participants and users that reflect the rich diversity of London. The role Are you an imaginative producer with drive and experience to transform audiences? Then we want to hear from you. This exciting new role of Lead Producer Public Programming will be instrumental in developing and delivering an intentional cross arts program with a focus to attract younger and diverse audiences. Working closely with the Head of Creative Collaboration and a team of producers the Lead Producer will be responsible for engaging new audiences and ways of thinking about culture that enrich this iconic arts centre and the city. The post holder will ensure that the Barbican's program includes intentional, imaginative, critical, art events and performances that are aligned with our strategic framework. A key element of the role is developing and sustaining internal partnerships with the Barbican art form teams, with emerging artists, associate artists, and externally with arts organisations The role is responsible for project management of cross-arts creative collaboration projects. Essential requirements for the role are: Significant experience of designing and delivering innovative public arts events to high quality standard. Strong influencing and negotiation skills with proven track record of brokering and managing effective partnerships internally and externally. Demonstrable leadership experience, with a track record of line managing staff in a multi-task environment through creating a dynamic, and collaborative, team. Experienced project management with strong organisational and administrative skills to plan and deliver multiple projects in a timely and efficient manner. Excellent communication skills to inspire, influence and lead people, and relate at all levels, building strong relationships with colleagues and to work collaboratively with them to achieve effective outcomes. Understanding of evaluation and its role in project development. Awareness of, and commitment to the issues of equity and cultural diversity, with a track record of working with diverse artists and audiences. With the ability to working inclusively and collaboratively to achieve positive outcomes. To view the full Job Description and Person Specification, please see the 'Job Information Pack'. We encourage applications from candidates from diverse backgrounds, with a range of experiences and skillsets. As part of our commitment to increasing the diversity of staff within the Barbican, we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. If you are a disabled person and need adjustments to the application process, please contact us. Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities'. Benefits Barbican offers a wide range of staff benefits including a great pension scheme, season ticket, cycle to work scheme, free access to museums and galleries, discounts on retail, healthcare and on-site cafes and restaurants. You'll have access to our Employee Assistance Programme, trained Mental Health First aiders and City of London as well as Barbican staff networks. Closing date: 23.59pm, Sunday 14 April 2024. Please note we are not able to accept late applications. Interview dates are to be confirmed. If there are any issues with the application process, please contact the Barbican Careers team at Apply link:
Mar 27, 2024
Full time
Lead Producer (Public Programs) Job Type: Permanent, Full Time Contract Grade: E Salary Range: £46,050 - £51,530 (inclusive of Inner London Weighting) per annum depending on experience/performance About us The Barbican aims to be London's creative catalyst for curiosity, arts and enterprise. We aim to spark creative possibilities and transformation for artists, audiences, and communities. We strive to be inclusive and sustainable, championing equity and opportunity, connected to our communities, daring in our approach to arts and education. Creative Collaboration The Creative Collaboration team is at the heart of the Barbican's engagement with its community, breaking down traditional arts boundaries and contributing to a diverse artistic programme. Creative Collaboration aims to be a catalyst for the Barbican's artistic vision, working across the centre with a multi-artform approach using all venues and spaces. The department champions interdisciplinary work that connects new audiences to the Barbican, engaging with creatives, participants and users that reflect the rich diversity of London. The role Are you an imaginative producer with drive and experience to transform audiences? Then we want to hear from you. This exciting new role of Lead Producer Public Programming will be instrumental in developing and delivering an intentional cross arts program with a focus to attract younger and diverse audiences. Working closely with the Head of Creative Collaboration and a team of producers the Lead Producer will be responsible for engaging new audiences and ways of thinking about culture that enrich this iconic arts centre and the city. The post holder will ensure that the Barbican's program includes intentional, imaginative, critical, art events and performances that are aligned with our strategic framework. A key element of the role is developing and sustaining internal partnerships with the Barbican art form teams, with emerging artists, associate artists, and externally with arts organisations The role is responsible for project management of cross-arts creative collaboration projects. Essential requirements for the role are: Significant experience of designing and delivering innovative public arts events to high quality standard. Strong influencing and negotiation skills with proven track record of brokering and managing effective partnerships internally and externally. Demonstrable leadership experience, with a track record of line managing staff in a multi-task environment through creating a dynamic, and collaborative, team. Experienced project management with strong organisational and administrative skills to plan and deliver multiple projects in a timely and efficient manner. Excellent communication skills to inspire, influence and lead people, and relate at all levels, building strong relationships with colleagues and to work collaboratively with them to achieve effective outcomes. Understanding of evaluation and its role in project development. Awareness of, and commitment to the issues of equity and cultural diversity, with a track record of working with diverse artists and audiences. With the ability to working inclusively and collaboratively to achieve positive outcomes. To view the full Job Description and Person Specification, please see the 'Job Information Pack'. We encourage applications from candidates from diverse backgrounds, with a range of experiences and skillsets. As part of our commitment to increasing the diversity of staff within the Barbican, we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. If you are a disabled person and need adjustments to the application process, please contact us. Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities'. Benefits Barbican offers a wide range of staff benefits including a great pension scheme, season ticket, cycle to work scheme, free access to museums and galleries, discounts on retail, healthcare and on-site cafes and restaurants. You'll have access to our Employee Assistance Programme, trained Mental Health First aiders and City of London as well as Barbican staff networks. Closing date: 23.59pm, Sunday 14 April 2024. Please note we are not able to accept late applications. Interview dates are to be confirmed. If there are any issues with the application process, please contact the Barbican Careers team at Apply link:
About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. Whilst we're professional and committed, it is also a fun, friendly and sociable environment to be in. About the Accountabilities Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client's carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities Generate sales through service, technical knowledge and selling skills Upsell ancillary products to customers where it is beneficial to do so Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling Be responsive to demands and anticipate the needs of customer Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction About You Good standard of MS products including Excel & Word Communication skills Customer focus Problem-solving Adaptable behaviour Planning and organising Attention to detail About the Benefits 25 days annual leave plus public Bank Holidays Annual investment of 40 hours development & training per employee and opportunities for career progression Subsidised Private Healthcare for employees and their families Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app Discretionary annual company performance bonus Monthly WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards Two paid volunteer days per year Team building & company social events each year 500 refer a friend incentive scheme Free onsite parking in Head Office
Mar 27, 2024
Full time
About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. Whilst we're professional and committed, it is also a fun, friendly and sociable environment to be in. About the Accountabilities Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client's carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities Generate sales through service, technical knowledge and selling skills Upsell ancillary products to customers where it is beneficial to do so Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling Be responsive to demands and anticipate the needs of customer Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction About You Good standard of MS products including Excel & Word Communication skills Customer focus Problem-solving Adaptable behaviour Planning and organising Attention to detail About the Benefits 25 days annual leave plus public Bank Holidays Annual investment of 40 hours development & training per employee and opportunities for career progression Subsidised Private Healthcare for employees and their families Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app Discretionary annual company performance bonus Monthly WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards Two paid volunteer days per year Team building & company social events each year 500 refer a friend incentive scheme Free onsite parking in Head Office
Head of Services Salary: £50,000 per annum Hours: Full Time - 37.5 hours per week (Flexible hours considered) Location: Flexible - Presence on site in Luton is required for at least 2 thirds of the week Closing Date: 22nd April 2024 Could you head up services for people struggling against homelessness and exclusion across Bedfordshire and beyond? You will be working for a charity which exists to create a fairer and more equitable society, where the immense value and potential of people experiencing poverty and disadvantage is realised. They prevent and relieve homelessness, specialising in supporting people facing multiple disadvantage. The charity supported 2,514 individuals last year - with 623 people moving into more stable housing, 1,200 people receiving training or advice, and 96 people securing employment. 53% of those supported were non-UK nationals. We are looking for a motivated individual with a real passion for the mission of alleviating poverty and bringing hope to join a committed, talented, and friendly team as Head of Services. As a critical member of the Senior Management Team and as designated Safeguarding Lead, in this role, you will contribute to the long-term success of the charity by: Leading and developing high-quality homelessness support services Building and nurturing stakeholder relationships Consistently improving quality, impact, and safety within services We are seeking a candidate with a proven track record overseeing statutory-funded and homelessness support services. The ability to operate at a senior and strategic level, drive organisational development and growth, and lead teams through change would be highly valued. A strong record of building and maintaining fruitful stakeholder relationships based on trust is crucial to realising the organisational goals. Excellent understanding of safeguarding legislation and best practice, as well as knowledge of the migrant support landscape and legislation, will be instrumental in the continued success of the charity. Why Apply The charity has experienced significant growth in recent years, and this new role represents an exciting opportunity for them to further their service-led focus and strategic plans. These plans include expanding support and advice services for migrants, establishing new social enterprises, launching services in Bucks and Herts, and replacing the Luton Welfare Centre. This role offers a platform for your professional growth and development as the charity embarks on these exciting initiatives. They are a values-driven and progressive charity at an important stage in their development. We would love to hear from you if their mission resonates and you share these aims. How to apply To apply please submit your CV and a cover letter which should indicate why you are interested in applying for this role and examples showing how you meet the selection criteria as detailed in the person specification. The closing date for applications is Monday 22 April and longlisting interviews will take place shortly after. Interviews for shortlisted candidates will take place in the week beginning 6 May. We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. Commitment to diversity The charity are dedicated to running an organisation that is a true reflection of the communities they serve and believe that this will also enhance their ability to deliver the best services possible for the people they work with. They are committed to ensuring diversity across the organisation. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 27, 2024
Full time
Head of Services Salary: £50,000 per annum Hours: Full Time - 37.5 hours per week (Flexible hours considered) Location: Flexible - Presence on site in Luton is required for at least 2 thirds of the week Closing Date: 22nd April 2024 Could you head up services for people struggling against homelessness and exclusion across Bedfordshire and beyond? You will be working for a charity which exists to create a fairer and more equitable society, where the immense value and potential of people experiencing poverty and disadvantage is realised. They prevent and relieve homelessness, specialising in supporting people facing multiple disadvantage. The charity supported 2,514 individuals last year - with 623 people moving into more stable housing, 1,200 people receiving training or advice, and 96 people securing employment. 53% of those supported were non-UK nationals. We are looking for a motivated individual with a real passion for the mission of alleviating poverty and bringing hope to join a committed, talented, and friendly team as Head of Services. As a critical member of the Senior Management Team and as designated Safeguarding Lead, in this role, you will contribute to the long-term success of the charity by: Leading and developing high-quality homelessness support services Building and nurturing stakeholder relationships Consistently improving quality, impact, and safety within services We are seeking a candidate with a proven track record overseeing statutory-funded and homelessness support services. The ability to operate at a senior and strategic level, drive organisational development and growth, and lead teams through change would be highly valued. A strong record of building and maintaining fruitful stakeholder relationships based on trust is crucial to realising the organisational goals. Excellent understanding of safeguarding legislation and best practice, as well as knowledge of the migrant support landscape and legislation, will be instrumental in the continued success of the charity. Why Apply The charity has experienced significant growth in recent years, and this new role represents an exciting opportunity for them to further their service-led focus and strategic plans. These plans include expanding support and advice services for migrants, establishing new social enterprises, launching services in Bucks and Herts, and replacing the Luton Welfare Centre. This role offers a platform for your professional growth and development as the charity embarks on these exciting initiatives. They are a values-driven and progressive charity at an important stage in their development. We would love to hear from you if their mission resonates and you share these aims. How to apply To apply please submit your CV and a cover letter which should indicate why you are interested in applying for this role and examples showing how you meet the selection criteria as detailed in the person specification. The closing date for applications is Monday 22 April and longlisting interviews will take place shortly after. Interviews for shortlisted candidates will take place in the week beginning 6 May. We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. Commitment to diversity The charity are dedicated to running an organisation that is a true reflection of the communities they serve and believe that this will also enhance their ability to deliver the best services possible for the people they work with. They are committed to ensuring diversity across the organisation. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.