Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Apr 18, 2024
Full time
Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Are you seeking an opportunity in a dynamic and expanding company? Do you have a track record of process implementation and a knack for enhancing efficiencies? If your answer is yes, then this might be the ideal job for you. Our client, located in Blockley near Moreton-In-Marsh, is in search of a driven Office Manager with a minimum of 2-3 years of experience to join their team on a full-time, permanent basis. Job Duties: Oversee the daily operations of the Sales and Admin Office. Gain a comprehensive understanding of all roles and responsibilities within the Sales and Admin Office. Ensure office efficiency by planning and implementing processes and systems. Collaborate with and support the Production Manager in managing production workflow. Work in close coordination with the production team and update relevant data as needed. Be open to gradually taking on more responsibilities. Required Skills/Qualifications: Proficiency in various IT applications, including a solid understanding of Microsoft Office, particularly Excel and Word. Experience with Accounts and CRM Systems or a willingness to learn. A positive, friendly, and approachable demeanor. A vested interest in the company's success. Exceptional communication skills. The ability to learn and adapt. Working Hours and Perks: 40 hours per week, Monday to Friday from 8.00 a.m. to 5.00 p.m. 23 days of annual leave plus Bank Holidays. Access to a Company Pension Scheme. BHSF health plan coverage. If you're interested, please apply immediately for consideration.
Apr 18, 2024
Full time
Are you seeking an opportunity in a dynamic and expanding company? Do you have a track record of process implementation and a knack for enhancing efficiencies? If your answer is yes, then this might be the ideal job for you. Our client, located in Blockley near Moreton-In-Marsh, is in search of a driven Office Manager with a minimum of 2-3 years of experience to join their team on a full-time, permanent basis. Job Duties: Oversee the daily operations of the Sales and Admin Office. Gain a comprehensive understanding of all roles and responsibilities within the Sales and Admin Office. Ensure office efficiency by planning and implementing processes and systems. Collaborate with and support the Production Manager in managing production workflow. Work in close coordination with the production team and update relevant data as needed. Be open to gradually taking on more responsibilities. Required Skills/Qualifications: Proficiency in various IT applications, including a solid understanding of Microsoft Office, particularly Excel and Word. Experience with Accounts and CRM Systems or a willingness to learn. A positive, friendly, and approachable demeanor. A vested interest in the company's success. Exceptional communication skills. The ability to learn and adapt. Working Hours and Perks: 40 hours per week, Monday to Friday from 8.00 a.m. to 5.00 p.m. 23 days of annual leave plus Bank Holidays. Access to a Company Pension Scheme. BHSF health plan coverage. If you're interested, please apply immediately for consideration.
Customer Support Administrator Salary: £25,000 to £30,000 per annum, depending on experience Leeds LS10, West Yorkshire Permanent: Full Time Profile Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza. The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills. Key Responsibilities: Understanding and interpreting client s drawings and tender documents Work closely with the sales team to obtain information and understand requirements for quotes Using Excel to provide detailed and accurate quotations for clients Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times. Organising and prioritising daily workloads Negotiating prices with suppliers Assisting the estimator with costing of bespoke furniture Scheduling of furniture for projects Updating internal systems and maintaining an organised and efficient working area for the team Answering the phone and when needed greeting visitors Provide support to the Project Managers Scheduling of furniture for projects Skills & qualifications: A high energy, motivated and dependable individual with excellent communication skills Able to perform calmly under pressure and maintain attention to detail A purchasing background would be an advantage but not essential Knowledge and understanding of manufacturing. Excellent telephone manner with a good aptitude to build relationships with suppliers Computer literate Must be competent in the use of Excel. Able to show initiative and manage own workload Efficient and pro-active Adaptable Interested in this Customer Support Administrator role? Please submit your updated CV. INDLS
Apr 18, 2024
Full time
Customer Support Administrator Salary: £25,000 to £30,000 per annum, depending on experience Leeds LS10, West Yorkshire Permanent: Full Time Profile Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza. The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills. Key Responsibilities: Understanding and interpreting client s drawings and tender documents Work closely with the sales team to obtain information and understand requirements for quotes Using Excel to provide detailed and accurate quotations for clients Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times. Organising and prioritising daily workloads Negotiating prices with suppliers Assisting the estimator with costing of bespoke furniture Scheduling of furniture for projects Updating internal systems and maintaining an organised and efficient working area for the team Answering the phone and when needed greeting visitors Provide support to the Project Managers Scheduling of furniture for projects Skills & qualifications: A high energy, motivated and dependable individual with excellent communication skills Able to perform calmly under pressure and maintain attention to detail A purchasing background would be an advantage but not essential Knowledge and understanding of manufacturing. Excellent telephone manner with a good aptitude to build relationships with suppliers Computer literate Must be competent in the use of Excel. Able to show initiative and manage own workload Efficient and pro-active Adaptable Interested in this Customer Support Administrator role? Please submit your updated CV. INDLS
Our Supervisors have a special talent for amazing our Customers! Supervisor - Permanent - Full Time We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life! You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills. Your Background You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly. What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. Your rewards We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Apr 18, 2024
Full time
Our Supervisors have a special talent for amazing our Customers! Supervisor - Permanent - Full Time We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life! You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills. Your Background You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly. What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. Your rewards We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. An opportunity has arisen for a Stock Controller at our Edinburgh site. The main purpose of this role is to ensure procedures are followed in order to maintain good control on all stocked items and raw materials. Ensure sales despatches & returns are confirmed in a timely manner. Support the site in carrying out various administration duties including uploading of production data and filing of operational documentation. Your Responsibilities Reconciliation of bulk, bagged, empty sacks, pallets & wheat stocks. Ensure product codes, wheat codes and store locations are set up correctly on Enterprise. Meet financial reporting deadlines. Ensure weighbridge procedures are followed. Complete Sales confirmation in a timely manner and upload delivery confirmation notes to Enterprise. Reporting of production data to site management team. Investigate stock variances and out of tolerance production runs. Lead monthly physical stock checks. Effective Communication with European Finance Centre. Your Profile • Good IT Skills• Communication Skills• Teamworking• Attention to detail• Good problem solver• Prior experience of financial administration• Diploma or Degree in Accounting or Business Management (Desirable) Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity.To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life through a Hybrid working arrangement. Additional benefits and support for maternity and paternity leave. ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business. We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM's privacy notice.
Apr 18, 2024
Full time
ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. An opportunity has arisen for a Stock Controller at our Edinburgh site. The main purpose of this role is to ensure procedures are followed in order to maintain good control on all stocked items and raw materials. Ensure sales despatches & returns are confirmed in a timely manner. Support the site in carrying out various administration duties including uploading of production data and filing of operational documentation. Your Responsibilities Reconciliation of bulk, bagged, empty sacks, pallets & wheat stocks. Ensure product codes, wheat codes and store locations are set up correctly on Enterprise. Meet financial reporting deadlines. Ensure weighbridge procedures are followed. Complete Sales confirmation in a timely manner and upload delivery confirmation notes to Enterprise. Reporting of production data to site management team. Investigate stock variances and out of tolerance production runs. Lead monthly physical stock checks. Effective Communication with European Finance Centre. Your Profile • Good IT Skills• Communication Skills• Teamworking• Attention to detail• Good problem solver• Prior experience of financial administration• Diploma or Degree in Accounting or Business Management (Desirable) Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity.To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life through a Hybrid working arrangement. Additional benefits and support for maternity and paternity leave. ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business. We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM's privacy notice.
Are you an experienced Administrator with a strong financial background looking to excel in a challenging and more rewarding position where you can truly make a difference?Administrators at Barchester are a vital part of each homes management team, providing the General Manager with the support they require to ensure the running of a high quality and commercially successful home. Our Administrators are relied upon to ensure income and outgoings are timely, effective, and accurately recorded, so strong commercial acumen is key to this position. You will provide HR advice to your General Manager as well as home-based staff, and supervise junior members of the administration teamHere at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE Good level of numeracy skillsStrong commercial acumenExperience within credit control, invoice chasing, purchase/sales ledgers, payroll, management accountsAdministration experience Proficient user of Microsoft- specifically Word, Excel and OutlookAAT/NVQ Level 2 in Administration would be beneficial NEED TO DO Support the General Manager to provide accurate financial information to central accounts teamCheck Management Accounts are correct, understand implicationsEnsure aged debt is collected and managed appropriately, encouraging timely payment of client accountsPromote a warm and welcoming environment for residents, families, and Barchester staffEnsure rotas are complete Complete employment checks and payroll for home-based staffDemonstrate a positive and professional attitude both over the telephone and in personSupervise and support the homes administration teamManage safe contents REWARDS AND BENEFITS Unlimited access to our generous refer a friend scheme, earning up to 500 per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesTax code review service, where we will check that you are on the right code and paying the right level of taxOption to join our monthly staff lottery alongside thousands of colleagues across the UK Terms & conditions apply If you would like to use your finance and administrative skills in an organisation that truly values your contribution whilst providing exceptional quality care, Barchester is the place to be. 4400
Apr 18, 2024
Full time
Are you an experienced Administrator with a strong financial background looking to excel in a challenging and more rewarding position where you can truly make a difference?Administrators at Barchester are a vital part of each homes management team, providing the General Manager with the support they require to ensure the running of a high quality and commercially successful home. Our Administrators are relied upon to ensure income and outgoings are timely, effective, and accurately recorded, so strong commercial acumen is key to this position. You will provide HR advice to your General Manager as well as home-based staff, and supervise junior members of the administration teamHere at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE Good level of numeracy skillsStrong commercial acumenExperience within credit control, invoice chasing, purchase/sales ledgers, payroll, management accountsAdministration experience Proficient user of Microsoft- specifically Word, Excel and OutlookAAT/NVQ Level 2 in Administration would be beneficial NEED TO DO Support the General Manager to provide accurate financial information to central accounts teamCheck Management Accounts are correct, understand implicationsEnsure aged debt is collected and managed appropriately, encouraging timely payment of client accountsPromote a warm and welcoming environment for residents, families, and Barchester staffEnsure rotas are complete Complete employment checks and payroll for home-based staffDemonstrate a positive and professional attitude both over the telephone and in personSupervise and support the homes administration teamManage safe contents REWARDS AND BENEFITS Unlimited access to our generous refer a friend scheme, earning up to 500 per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesTax code review service, where we will check that you are on the right code and paying the right level of taxOption to join our monthly staff lottery alongside thousands of colleagues across the UK Terms & conditions apply If you would like to use your finance and administrative skills in an organisation that truly values your contribution whilst providing exceptional quality care, Barchester is the place to be. 4400
Purpose: Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue Responsibilities: Create and own Account Management plans for 3rd Party Installers and SOC Clients Win business from installers who use other ARCs Win business from existing installers through new service lines and moving to single supply Sell lone worker solutions to end users and platform providers Manage new platform provider clients through implementation and go live stages About the Role Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise Create and deliver customer training (eg MASWeb) and "keep in touch" programmes Maintain the agreed CRM process for existing customers and sales prospects Provide regular updates to the business on customer issues, market trends, support needed Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and after the implementation of their solution Ensure clients receive requested products and services in a timely fashion Take responsibility for customer issues and resolve to a satisfactory conclusion Create bespoke written customer proposals ensuring all services included are correctly costed. Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail Knowledge of Excel, Word and PowerPoint is desirable. Utilise current CRM software tools to record activity weekly and track quote and order status. Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer. Answer all incoming telephone calls and emails quickly and professionally. Ensure excellent levels of customer care and service are adopted in accordance with Company standards Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards. Essential Skills Account Management Experience Confident in building and maintaining relationships Willing to travel for client visits Desirable Skills Knowledge of MAS Web and similar client facing systems About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Apr 18, 2024
Full time
Purpose: Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue Responsibilities: Create and own Account Management plans for 3rd Party Installers and SOC Clients Win business from installers who use other ARCs Win business from existing installers through new service lines and moving to single supply Sell lone worker solutions to end users and platform providers Manage new platform provider clients through implementation and go live stages About the Role Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise Create and deliver customer training (eg MASWeb) and "keep in touch" programmes Maintain the agreed CRM process for existing customers and sales prospects Provide regular updates to the business on customer issues, market trends, support needed Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and after the implementation of their solution Ensure clients receive requested products and services in a timely fashion Take responsibility for customer issues and resolve to a satisfactory conclusion Create bespoke written customer proposals ensuring all services included are correctly costed. Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail Knowledge of Excel, Word and PowerPoint is desirable. Utilise current CRM software tools to record activity weekly and track quote and order status. Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer. Answer all incoming telephone calls and emails quickly and professionally. Ensure excellent levels of customer care and service are adopted in accordance with Company standards Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards. Essential Skills Account Management Experience Confident in building and maintaining relationships Willing to travel for client visits Desirable Skills Knowledge of MAS Web and similar client facing systems About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Position: Sales Administrator Hours: Fulltime position 8:30-5 (30 mins lunch) Hybrid: 50/50 office and work from home split. Department: Sales Reporting to: Administration Manager Location: Bromsgrove Office Who They're Seeking: Our client is looking for dedicated individuals who deliver exceptional customer service. They seek individuals with excellent communication skills, both written and verbal, who are team players with a proactive approach to work. They are in search of candidates who exhibit: A passion for customer satisfaction, ensuring a consistently high level of service. Strong interpersonal skills to effectively communicate with both internal and external stakeholders. Team-oriented mindset, willing to support colleagues and contribute positively to the team's success. Proactive work ethic with the ability to prioritize tasks effectively. Commitment to accuracy and attention to detail. Adaptability and ability to thrive in a fast-paced environment. Role Overview: As a Sales Administrator, you'll be responsible for: Maintaining accurate customer job files, ensuring comprehensive records are maintained. Handling customer and colleague inquiries and assisting in issue resolution. Generating sales orders and assisting in work progress tracking. Managing supply-chain processes, including equipment ordering and delivery coordination. Keeping customers informed regarding lead times and order progress. Managing the holiday diary and assisting with invoice generation and dispute resolution. Handling general inquiries and providing administrative support as needed. Contributing to continuous improvement initiatives and challenging existing processes for enhanced efficiency. Ensuring compliance with company policies and procedures. Your Qualifications/Experience: Previous experience in sales administration. Proficiency in IT tools including Word, Excel, Outlook, and SAGE. Strong typing skills with a high level of accuracy. General administration background. If you're ready to embark on a rewarding career journey with ample opportunities for growth and development, apply now to become a part of our dynamic team. Join us in our mission to make a difference.
Apr 18, 2024
Full time
Position: Sales Administrator Hours: Fulltime position 8:30-5 (30 mins lunch) Hybrid: 50/50 office and work from home split. Department: Sales Reporting to: Administration Manager Location: Bromsgrove Office Who They're Seeking: Our client is looking for dedicated individuals who deliver exceptional customer service. They seek individuals with excellent communication skills, both written and verbal, who are team players with a proactive approach to work. They are in search of candidates who exhibit: A passion for customer satisfaction, ensuring a consistently high level of service. Strong interpersonal skills to effectively communicate with both internal and external stakeholders. Team-oriented mindset, willing to support colleagues and contribute positively to the team's success. Proactive work ethic with the ability to prioritize tasks effectively. Commitment to accuracy and attention to detail. Adaptability and ability to thrive in a fast-paced environment. Role Overview: As a Sales Administrator, you'll be responsible for: Maintaining accurate customer job files, ensuring comprehensive records are maintained. Handling customer and colleague inquiries and assisting in issue resolution. Generating sales orders and assisting in work progress tracking. Managing supply-chain processes, including equipment ordering and delivery coordination. Keeping customers informed regarding lead times and order progress. Managing the holiday diary and assisting with invoice generation and dispute resolution. Handling general inquiries and providing administrative support as needed. Contributing to continuous improvement initiatives and challenging existing processes for enhanced efficiency. Ensuring compliance with company policies and procedures. Your Qualifications/Experience: Previous experience in sales administration. Proficiency in IT tools including Word, Excel, Outlook, and SAGE. Strong typing skills with a high level of accuracy. General administration background. If you're ready to embark on a rewarding career journey with ample opportunities for growth and development, apply now to become a part of our dynamic team. Join us in our mission to make a difference.
We are recruiting for a Wealth Management Administrator for a well-established partner practice of St. James's Place Wealth Management based in Snetterton, Norwich (NR16 2). Role overview The role of Wealth Management Administrator is to provide a high level of administrative and client servicing support with our company's clients, assisting them with the onboarding process, and ensuring they have a key point of contact enhancing their overall relationship and experience with the company. They will also support a small team of Financial Planners with administration responsibilities relating to the clients to ensure the client relationship is optimised at all times. The company offers clients trusted advice on Investments, Pensions, IHT Planning, Mortgages and Protection. The role will involve a combination of client servicing and administrative support tasks to ensure all clients received a first-class client servicing experience. Please note whilst previous experience in wealth management, financial services or banking is desirable, it is NOT essential as full training shall be provided on all areas of administrative support. Long term there is the opportunity work towards becoming the Practice Manager within the business should this be in line with the successful candidates career goals. Please note this role is office based and the due to the location, own transport is essential. Role requirements Client servicing Client relationship management - Main / first point of contact for the office for all clients both face to face, via the company email inbox and in writing. Regular contact with third party providers including pension providers and SJP centralised administration team. Responding to all client requests in a timely manner Administration Appointment and client meeting pack preparation for financial advisers Provide inbox management support to financial planners, managing emails, delegating actions, activities, deadlines and reminders Support the Financial Planners to ensure end-to-end business processes are adhered to and tracked efficiency in line with Practice and regulatory standards Regularly updating the Salesforce CRM system Preparing basic client report and review letters. Ensuring all client files are compliant with the company, SJP and FCA's requirements Knowledge & experience required: Previous experience of working within a financial compliant environment such as wealth management, financial services, banking, retail banking would be highly advantageous but NOT essential as full training will be provided. High level of computer literacy including Microsoft Outlook, Word, Excel and PowerPoint. Previous experience of CRM (client relationship management) systems such as Salesforce, or iBusiness highly advantageous. Minimum GCSE grade C / 5 or above (or equivalent) in both Maths and English Skills & behaviours required: Excellent communication skills, face-to-face, via telephone and in writing. Comfortable building relationships with people from all backgrounds including those of high net worth Ability to build rapport swiftly with clients in a friendly and professional manner Confidential, with ability to work with discretion as required High level of accuracy and attention to detail Manages time effectively with the ability to multi-task as required Natural problem solver with the ability to make decisions Demonstrates a professional, proactive and positive attitude at all times Able to work both independently and as part of a team, working towards shared goals Demonstrates a calm, friendly and professional manner at all times Additional information: Salary: £21-28K per annum (dependant on skills and experience) Hours of work: 9.00am to 5.00pm / 8.30am to 4.30pm - Office based role Days of work: Monday to Friday (option of 4 or 5 days a week) Location: Snetterton, Norwich, NR16 2 Parking: Free on-site parking available Driving licence: Due to the location of this role, which is not accessible via public transport, driving licence / available transport is required. Holiday entitlement: 25 days per annum, plus bank holidays Pension: Company auto-enrolment pension provided To apply for this fantastic opportunity as Wealth Management Administrator, please apply online
Apr 18, 2024
Full time
We are recruiting for a Wealth Management Administrator for a well-established partner practice of St. James's Place Wealth Management based in Snetterton, Norwich (NR16 2). Role overview The role of Wealth Management Administrator is to provide a high level of administrative and client servicing support with our company's clients, assisting them with the onboarding process, and ensuring they have a key point of contact enhancing their overall relationship and experience with the company. They will also support a small team of Financial Planners with administration responsibilities relating to the clients to ensure the client relationship is optimised at all times. The company offers clients trusted advice on Investments, Pensions, IHT Planning, Mortgages and Protection. The role will involve a combination of client servicing and administrative support tasks to ensure all clients received a first-class client servicing experience. Please note whilst previous experience in wealth management, financial services or banking is desirable, it is NOT essential as full training shall be provided on all areas of administrative support. Long term there is the opportunity work towards becoming the Practice Manager within the business should this be in line with the successful candidates career goals. Please note this role is office based and the due to the location, own transport is essential. Role requirements Client servicing Client relationship management - Main / first point of contact for the office for all clients both face to face, via the company email inbox and in writing. Regular contact with third party providers including pension providers and SJP centralised administration team. Responding to all client requests in a timely manner Administration Appointment and client meeting pack preparation for financial advisers Provide inbox management support to financial planners, managing emails, delegating actions, activities, deadlines and reminders Support the Financial Planners to ensure end-to-end business processes are adhered to and tracked efficiency in line with Practice and regulatory standards Regularly updating the Salesforce CRM system Preparing basic client report and review letters. Ensuring all client files are compliant with the company, SJP and FCA's requirements Knowledge & experience required: Previous experience of working within a financial compliant environment such as wealth management, financial services, banking, retail banking would be highly advantageous but NOT essential as full training will be provided. High level of computer literacy including Microsoft Outlook, Word, Excel and PowerPoint. Previous experience of CRM (client relationship management) systems such as Salesforce, or iBusiness highly advantageous. Minimum GCSE grade C / 5 or above (or equivalent) in both Maths and English Skills & behaviours required: Excellent communication skills, face-to-face, via telephone and in writing. Comfortable building relationships with people from all backgrounds including those of high net worth Ability to build rapport swiftly with clients in a friendly and professional manner Confidential, with ability to work with discretion as required High level of accuracy and attention to detail Manages time effectively with the ability to multi-task as required Natural problem solver with the ability to make decisions Demonstrates a professional, proactive and positive attitude at all times Able to work both independently and as part of a team, working towards shared goals Demonstrates a calm, friendly and professional manner at all times Additional information: Salary: £21-28K per annum (dependant on skills and experience) Hours of work: 9.00am to 5.00pm / 8.30am to 4.30pm - Office based role Days of work: Monday to Friday (option of 4 or 5 days a week) Location: Snetterton, Norwich, NR16 2 Parking: Free on-site parking available Driving licence: Due to the location of this role, which is not accessible via public transport, driving licence / available transport is required. Holiday entitlement: 25 days per annum, plus bank holidays Pension: Company auto-enrolment pension provided To apply for this fantastic opportunity as Wealth Management Administrator, please apply online
Our client is a well-established international freight forwarder they are now looking for an experienced Freight Forwarding Business Development Manager to join their growing Northern branch in the freight forwarding Sales division to sell and promote a European Trailer freight service. Well established, my client has been handling export and import shipping requirements throughout Europe and Worl click apply for full job details
Apr 18, 2024
Full time
Our client is a well-established international freight forwarder they are now looking for an experienced Freight Forwarding Business Development Manager to join their growing Northern branch in the freight forwarding Sales division to sell and promote a European Trailer freight service. Well established, my client has been handling export and import shipping requirements throughout Europe and Worl click apply for full job details
Fantastic bonus / incentives & great company culture Fast-paced environment Prestigious industry Are you looking to work for a rewarding company that are going through an exciting period of growth and can offer the potential for excellent financial reward and personal development? Then look no further! Our prestigious client based in Knaresborough are at the top of their game right now, and they are seeking a Sales Administrator to work within their ambitious and dynamic team that just keeps growing! They are searching for a passionate, service driven candidate that thrives off customer satisfaction and who wants to be recognised and rewarded for their hard work. The company wants to see their employees succeed which is why they offer extensive training including a professional development course from their in-house learning and development team. As the successful Sales Administrator your duties will include: Answer queries via phone and email then filter where required Ensure that first class levels of customer support are provided at all times Be the main point of contact for any enquires Keep the internal system up to date Managing all deals from agreement through to completion Build relationships with both new and existing clients Keep clients fully updated throughout the process Support the team of Account Managers Gaining and submitting key documentation throughout the sales process to ensure compliance procedures are met Work with colleagues to achieve team targets and goals Skills: Fantastic communication and interpersonal skills Organised individual with a high attention to detail Enjoy working in a fast paced environment As the Sales Administrator you will be offered an annual salary of £23,000 per annum plus a monthly bonus and an annual profit share scheme which could take your earnings up to £30,000 per annum! Alongside the generous salary, you will receive great benefits including excellent holiday entitlement which increases with length of service and the opportunity to attend regular social events. If you would like to be part of a company that really cares about their staff with excellent benefits on offer then APPLY NOW!
Apr 18, 2024
Full time
Fantastic bonus / incentives & great company culture Fast-paced environment Prestigious industry Are you looking to work for a rewarding company that are going through an exciting period of growth and can offer the potential for excellent financial reward and personal development? Then look no further! Our prestigious client based in Knaresborough are at the top of their game right now, and they are seeking a Sales Administrator to work within their ambitious and dynamic team that just keeps growing! They are searching for a passionate, service driven candidate that thrives off customer satisfaction and who wants to be recognised and rewarded for their hard work. The company wants to see their employees succeed which is why they offer extensive training including a professional development course from their in-house learning and development team. As the successful Sales Administrator your duties will include: Answer queries via phone and email then filter where required Ensure that first class levels of customer support are provided at all times Be the main point of contact for any enquires Keep the internal system up to date Managing all deals from agreement through to completion Build relationships with both new and existing clients Keep clients fully updated throughout the process Support the team of Account Managers Gaining and submitting key documentation throughout the sales process to ensure compliance procedures are met Work with colleagues to achieve team targets and goals Skills: Fantastic communication and interpersonal skills Organised individual with a high attention to detail Enjoy working in a fast paced environment As the Sales Administrator you will be offered an annual salary of £23,000 per annum plus a monthly bonus and an annual profit share scheme which could take your earnings up to £30,000 per annum! Alongside the generous salary, you will receive great benefits including excellent holiday entitlement which increases with length of service and the opportunity to attend regular social events. If you would like to be part of a company that really cares about their staff with excellent benefits on offer then APPLY NOW!
Office Manager -Winkworth. Royal Leamington Spa The Office Manager (OM) will play a crucial role in the Leamington Spa team, ensuring smooth operation of the office and providing a high level of customer service to all Winkworth clients, including being the welcoming face of the office. The new OM will support the Franchisee, sales and lettings team by managing incoming calls, overseeing marketing projects, handling administrative duties and assisting the AML process. Winkworth is a key player in the property industry, standing proudly as the first franchised estate agency in the UK. With over 40 years of invaluable franchising experience and roots going back to 1835, Winkworth is one of the UK's largest single-branded estate agencies, comprising 100 independently owned and operated offices, from London to the country. Our network's success is built upon personalised, local services offered by franchisees and their strong relationship with the brand. For experienced estate agents looking to elevate their careers within a dynamic, modern company built on tradition while benefiting from a network of experienced, local agents and visible high street presence, Winkworth presents a fantastic opportunity. Key Responsibilities: As a brand representative, the Office Manager will be the first point of contact for new applicants and established clients, providing a warm welcome and exceptional service as soon as they enter. Answer telephone enquires in accordance with company standards, and forward to relevant colleagues. Aid the Franchisee and other staff in booking market appraisals, viewings and laying out the foundation for successful property transactions. Produce and process letters and other relevant documentation in a timely and efficient manner to best support the Franchisee, sales and lettings teams. Motivate, set and maintain impeccable office standards, ensuring a pristine and inviting workspace and manage day-to-day suppliers. Ensure all records are kept accurate and up to date. Help establish and maintain a health and safety policy for employees, contractors and clients. Help with marketing, sales and letting materials for internal and external use as well as any events. Assisting diary management, holiday, absence management and organise team meetings. Carrying out anti-money laundering checks and verifying identification from relevant parties as well as ensuring a secure and ethical AML process. Desired Attributes: Administrative experience in a property related role. Strong people and relationship building skills to provide an outstanding customer service. Enjoy the opportunity to make a positive impact on office life, whether working independently or collaboratively as part of our new team. Ensure precision, confidentiality, and have an eye for detail and thrive on delivering unparalleled quality. Have good proficiency in Excel, Outlook and Word, with familiarity in Reapit or similar property software being a definite advantage. Benefits of the Role: Competitive reward package with team based commission. Holiday allowance with increasing days for long service. Team and social events. Comprehensive training programme to help work towards industry qualifications. One paid volunteer day at the charity of your choice. Key Information: Location: Winkworth Royal Leamington Spa, Warwickshire, United Kingdom Hours: 9am - 6pm, Monday to Friday, a degree of flexibility can be offered to a suitable applicant. Salary: On application This role is subject to a reference check.
Apr 18, 2024
Full time
Office Manager -Winkworth. Royal Leamington Spa The Office Manager (OM) will play a crucial role in the Leamington Spa team, ensuring smooth operation of the office and providing a high level of customer service to all Winkworth clients, including being the welcoming face of the office. The new OM will support the Franchisee, sales and lettings team by managing incoming calls, overseeing marketing projects, handling administrative duties and assisting the AML process. Winkworth is a key player in the property industry, standing proudly as the first franchised estate agency in the UK. With over 40 years of invaluable franchising experience and roots going back to 1835, Winkworth is one of the UK's largest single-branded estate agencies, comprising 100 independently owned and operated offices, from London to the country. Our network's success is built upon personalised, local services offered by franchisees and their strong relationship with the brand. For experienced estate agents looking to elevate their careers within a dynamic, modern company built on tradition while benefiting from a network of experienced, local agents and visible high street presence, Winkworth presents a fantastic opportunity. Key Responsibilities: As a brand representative, the Office Manager will be the first point of contact for new applicants and established clients, providing a warm welcome and exceptional service as soon as they enter. Answer telephone enquires in accordance with company standards, and forward to relevant colleagues. Aid the Franchisee and other staff in booking market appraisals, viewings and laying out the foundation for successful property transactions. Produce and process letters and other relevant documentation in a timely and efficient manner to best support the Franchisee, sales and lettings teams. Motivate, set and maintain impeccable office standards, ensuring a pristine and inviting workspace and manage day-to-day suppliers. Ensure all records are kept accurate and up to date. Help establish and maintain a health and safety policy for employees, contractors and clients. Help with marketing, sales and letting materials for internal and external use as well as any events. Assisting diary management, holiday, absence management and organise team meetings. Carrying out anti-money laundering checks and verifying identification from relevant parties as well as ensuring a secure and ethical AML process. Desired Attributes: Administrative experience in a property related role. Strong people and relationship building skills to provide an outstanding customer service. Enjoy the opportunity to make a positive impact on office life, whether working independently or collaboratively as part of our new team. Ensure precision, confidentiality, and have an eye for detail and thrive on delivering unparalleled quality. Have good proficiency in Excel, Outlook and Word, with familiarity in Reapit or similar property software being a definite advantage. Benefits of the Role: Competitive reward package with team based commission. Holiday allowance with increasing days for long service. Team and social events. Comprehensive training programme to help work towards industry qualifications. One paid volunteer day at the charity of your choice. Key Information: Location: Winkworth Royal Leamington Spa, Warwickshire, United Kingdom Hours: 9am - 6pm, Monday to Friday, a degree of flexibility can be offered to a suitable applicant. Salary: On application This role is subject to a reference check.
A New Sales / Business Development opportunity has arisen to join a large Global Logistics business in their Road Freight Division, The successful candidate can be based anywhere in the North West, Immingham/ East Yorkshire /North Lincolnshire , Midlands. The role of the Sales Representative is to win new business and work to agreed budget targets and also work as an integral part of the Sales Team click apply for full job details
Apr 18, 2024
Full time
A New Sales / Business Development opportunity has arisen to join a large Global Logistics business in their Road Freight Division, The successful candidate can be based anywhere in the North West, Immingham/ East Yorkshire /North Lincolnshire , Midlands. The role of the Sales Representative is to win new business and work to agreed budget targets and also work as an integral part of the Sales Team click apply for full job details
Client Retention Executive Manchester GlobalData is a leading provider of data solutions, working with a wide range of clients in industries such as Healthcare, Pharmaceuticals, Technology, Power, Consumer Products, Construction and Financial Services, to name but a few. Working in our Client Retention team as a Client Retention Executive, your job is to assist in renewals of services for a designated list of global clients from the beginning to the end of the renewal cycle. You will contribute crucially to the growth of the business, by successfully managing the day-to-day renewal process, such as creating and sending service proposals, liaising with clients and coordinating with our Sales team, ensuring appropriate communications reach the clients within the correct timeframes. Duties & Responsibilities - Act as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded. - Creation and distribution of communications and proposals to clients, encouraging clients to engage in discussions throughout the renewal process. - Identify and analyse client requirements, and work with internal teams to develop solutions that ensure the highest level of client satisfaction. - Work closely with Renewal Managers to support renewal rates, ensuring a seamless renewal process for the client and improved retention rates. - Proactively identify upsell/cross-sell opportunities in collaboration with the Sales team as part of the existing renewal, driving growth of ACV and engagement with a wider range of products. - Monitor client engagement and usage of products/services, identifying scenarios in which further onboarding/training will increase customer satisfaction and ROI. Coordinate its delivery by our Customer Service team. - Tracking renewal health to support analysis of the client base and ongoing improvement of renewal processes. - Liaising with the Sales Order Processing team to ensure correct contracting practice is observed. Qualifications/Pre-Requisites - Educated at A-Level or equivalent standard. - Minimum of C grade in GCSE English. - A background in customer-facing roles would be advantageous (Sales, recruitment, customer service, etc). - Very strong written and verbal communication skills. - Very strong administrative skills and a high level of attention to detail.
Apr 18, 2024
Full time
Client Retention Executive Manchester GlobalData is a leading provider of data solutions, working with a wide range of clients in industries such as Healthcare, Pharmaceuticals, Technology, Power, Consumer Products, Construction and Financial Services, to name but a few. Working in our Client Retention team as a Client Retention Executive, your job is to assist in renewals of services for a designated list of global clients from the beginning to the end of the renewal cycle. You will contribute crucially to the growth of the business, by successfully managing the day-to-day renewal process, such as creating and sending service proposals, liaising with clients and coordinating with our Sales team, ensuring appropriate communications reach the clients within the correct timeframes. Duties & Responsibilities - Act as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded. - Creation and distribution of communications and proposals to clients, encouraging clients to engage in discussions throughout the renewal process. - Identify and analyse client requirements, and work with internal teams to develop solutions that ensure the highest level of client satisfaction. - Work closely with Renewal Managers to support renewal rates, ensuring a seamless renewal process for the client and improved retention rates. - Proactively identify upsell/cross-sell opportunities in collaboration with the Sales team as part of the existing renewal, driving growth of ACV and engagement with a wider range of products. - Monitor client engagement and usage of products/services, identifying scenarios in which further onboarding/training will increase customer satisfaction and ROI. Coordinate its delivery by our Customer Service team. - Tracking renewal health to support analysis of the client base and ongoing improvement of renewal processes. - Liaising with the Sales Order Processing team to ensure correct contracting practice is observed. Qualifications/Pre-Requisites - Educated at A-Level or equivalent standard. - Minimum of C grade in GCSE English. - A background in customer-facing roles would be advantageous (Sales, recruitment, customer service, etc). - Very strong written and verbal communication skills. - Very strong administrative skills and a high level of attention to detail.
Customer Services Administrator Location: Hatfield, Hertfordshire, AL9 5JN Salary: £25K £26K per annum, DOE Contract: Full time, permanent Benefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays We are Mulmar, we are growing and we want you! With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services. In this role, you will be responsible for: Receiving incoming customer service requests and enquiries. Responding to customer service calls. Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type. Planning and allocating customer reactive callouts to field based engineers. Prioritising, scheduling and recording service engineer activities. Monitoring and following up requested information - liaising with customers, service engineers and sales teams. Escalating major issues to managers. To be successful in this role you should have: Essential Experience: Experience in customer services or office administration environment working to timescales essential. Computer literate, preferably with experience in MS Office including Outlook, Word and Excel. Good general knowledge of geographical locations within the UK. It would be great if you had: Experience of service support in maintenance services, logistics or courier services but not essential. Experience in the use of customer databases is advantageous but not essential. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 18, 2024
Full time
Customer Services Administrator Location: Hatfield, Hertfordshire, AL9 5JN Salary: £25K £26K per annum, DOE Contract: Full time, permanent Benefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays We are Mulmar, we are growing and we want you! With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services. In this role, you will be responsible for: Receiving incoming customer service requests and enquiries. Responding to customer service calls. Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type. Planning and allocating customer reactive callouts to field based engineers. Prioritising, scheduling and recording service engineer activities. Monitoring and following up requested information - liaising with customers, service engineers and sales teams. Escalating major issues to managers. To be successful in this role you should have: Essential Experience: Experience in customer services or office administration environment working to timescales essential. Computer literate, preferably with experience in MS Office including Outlook, Word and Excel. Good general knowledge of geographical locations within the UK. It would be great if you had: Experience of service support in maintenance services, logistics or courier services but not essential. Experience in the use of customer databases is advantageous but not essential. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Berry Recruitment are NOW hiring for a committed and experienced Sales Order Processor to work for a Market leading organisation in Abingdon, Oxfordshire. Due to significant growth within the business this year, we are looking to expand the Sales Order Processing team. Role: Sales Order Processor Salary: £26,000 - £28,000 Per Annum (Negotiable) Location: Abingdon, Oxfordshire Hours: 37.5 per week - 09:00 - 17:30 About the role: As Sales Order Processor your duties will be: Provided Administrative support to the team and managers. Supporting the sales team with key tasks including forms and sales presentations Stock Allocation Maintaining customer price lists and customer database Assist in managing key customer accounts and order processing. Liaising with the warehouse Dealing with New Customer enquiries About you: This role would suit a Administrator or Customer Service Executive with outstanding attention to detail and organisational skills. Confident communicator at all levels Exceptional attention to detail No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 18, 2024
Full time
Berry Recruitment are NOW hiring for a committed and experienced Sales Order Processor to work for a Market leading organisation in Abingdon, Oxfordshire. Due to significant growth within the business this year, we are looking to expand the Sales Order Processing team. Role: Sales Order Processor Salary: £26,000 - £28,000 Per Annum (Negotiable) Location: Abingdon, Oxfordshire Hours: 37.5 per week - 09:00 - 17:30 About the role: As Sales Order Processor your duties will be: Provided Administrative support to the team and managers. Supporting the sales team with key tasks including forms and sales presentations Stock Allocation Maintaining customer price lists and customer database Assist in managing key customer accounts and order processing. Liaising with the warehouse Dealing with New Customer enquiries About you: This role would suit a Administrator or Customer Service Executive with outstanding attention to detail and organisational skills. Confident communicator at all levels Exceptional attention to detail No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
HUB Customer Service/Sales Office Manager Sales/Customer Service/Admin/Office/Reception/Business Development/Call Centre Bristol Full Time, Permanent Monday - Friday Free Parking, Competitive Salary plus Excellent Benefits The purpose of the HUB Sales Manager (HSM) is to deliver the AOP Self Pay activity and revenue target within their HUB hospitals. To achieve this the HSM will; 1. Manage and support the HUB hospital sales teams to deliver their Annual Operation Plan (AOP) revenue targets. 2. Track, evaluate and improve the sales and conversion contribution self-pay patients within HUB hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement. 3. Identify opportunities and deliver HUB and central approaches to sales functions. 4. Identify opportunities for new services and consultants based on demand and enquiries. 5. Design and deliver new ways of working to improve and maintain Spire's one-best way. 6. Support Hub Sales and Business Development Director to ensure the right people are in place to deliver targets Spire Bristol Hospital is the largest private hospital in the South West, offering fast access to a broad range of treatments and services including complex surgery and a Children and Young People's Service. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. Working hours and days - 37.5 hours to be worked within 5 days Monday to Friday between 8am and 6pm on a rota (8am-4pm, 9am-5pm, 10am-6pm) - week to be equally split between Bristol Spire and Cardiff Spire (travel mandatory) Duties and responsibilities The HUB Sales Manager key accountabilities include; - Achieve HUB and hospital sales targets across all key pay or groups. - Define and deliver a best in market experience for all sales enquirers, patients, partners and key stakeholders. Lead and develop the hospital-based sales team to deliver improved performance on all current and future agreed metrics. - To line manage a team of both onsite and offsite sales advisors - Develop and maintain a continuous improvement strategy to develop future ways of working to support Spire HUB, central and one-best way. - Implementation and measurement of the Spire one-best way sales process - Provide simple reporting and analysis of performance to identify issues and areas for improvement/intervention. - Develop coaching for HUB teams to ensure consistency and address areas of poor performance. - Hold all relevant HUB sales teams to account for behaviours and performance that impacts Spire's sales ability. - Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders and support colleagues to deliver. - Facilitate two-way communication across the HUB Sales teams which supports knowledge sharing, business improvement and creates a culture of respect, collaboration and compliance. - Implement processes and reporting and report key trends on an agreed frequency. - Influence and challenge sales teams to ensure that they understand and are fully engaged to deliver Spire's sales success. - Support the development and implementation (and evolution) of the patient experience strategy that delivers and supports the organisation's objectives. - Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues. - Provide a comprehensive and compliant application of the Spire Pricing Engine providing accurate estimates and quotes to patients. - Carry out any other duty that reasonably falls within the scope of this role Who we're looking for - Candidates should demonstrate strong operational sales skills and be able to lead sales teams effectively in a healthcare setting - Be able to work effectively within their HUB, leading teams through an organisational matrix, while operating within a national sales framework - Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting. - Ability to innovate and streamline processes to reduce cost and duplication. - Strong communication skills, demonstrating an ability to positively lead teams across multiple locations. - Swiftly understand the cause of challenges and be able to deliver the solutions. - Resolve conflicts and make difficult decisions. - Balance the role demands and display excellent time management and prioritisation skills. - Demonstrate understanding of data and the aligned required actions. - Deliver required change, quickly and without disruption. - Take personal ownership and responsibility to deliver solutions. - Previous experience working in a competitive, commercial marketplace. - Comfortable working in a fluid operating environment that requires structure and rigour to be created. - Covering the South West so being able to drive in the UK is essential - This is not a hybrid role, presence is required at both locations (Bristol and Cardiff) - Must have managed teams in excess of 15 Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard on Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Apr 18, 2024
Full time
HUB Customer Service/Sales Office Manager Sales/Customer Service/Admin/Office/Reception/Business Development/Call Centre Bristol Full Time, Permanent Monday - Friday Free Parking, Competitive Salary plus Excellent Benefits The purpose of the HUB Sales Manager (HSM) is to deliver the AOP Self Pay activity and revenue target within their HUB hospitals. To achieve this the HSM will; 1. Manage and support the HUB hospital sales teams to deliver their Annual Operation Plan (AOP) revenue targets. 2. Track, evaluate and improve the sales and conversion contribution self-pay patients within HUB hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement. 3. Identify opportunities and deliver HUB and central approaches to sales functions. 4. Identify opportunities for new services and consultants based on demand and enquiries. 5. Design and deliver new ways of working to improve and maintain Spire's one-best way. 6. Support Hub Sales and Business Development Director to ensure the right people are in place to deliver targets Spire Bristol Hospital is the largest private hospital in the South West, offering fast access to a broad range of treatments and services including complex surgery and a Children and Young People's Service. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. Working hours and days - 37.5 hours to be worked within 5 days Monday to Friday between 8am and 6pm on a rota (8am-4pm, 9am-5pm, 10am-6pm) - week to be equally split between Bristol Spire and Cardiff Spire (travel mandatory) Duties and responsibilities The HUB Sales Manager key accountabilities include; - Achieve HUB and hospital sales targets across all key pay or groups. - Define and deliver a best in market experience for all sales enquirers, patients, partners and key stakeholders. Lead and develop the hospital-based sales team to deliver improved performance on all current and future agreed metrics. - To line manage a team of both onsite and offsite sales advisors - Develop and maintain a continuous improvement strategy to develop future ways of working to support Spire HUB, central and one-best way. - Implementation and measurement of the Spire one-best way sales process - Provide simple reporting and analysis of performance to identify issues and areas for improvement/intervention. - Develop coaching for HUB teams to ensure consistency and address areas of poor performance. - Hold all relevant HUB sales teams to account for behaviours and performance that impacts Spire's sales ability. - Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders and support colleagues to deliver. - Facilitate two-way communication across the HUB Sales teams which supports knowledge sharing, business improvement and creates a culture of respect, collaboration and compliance. - Implement processes and reporting and report key trends on an agreed frequency. - Influence and challenge sales teams to ensure that they understand and are fully engaged to deliver Spire's sales success. - Support the development and implementation (and evolution) of the patient experience strategy that delivers and supports the organisation's objectives. - Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues. - Provide a comprehensive and compliant application of the Spire Pricing Engine providing accurate estimates and quotes to patients. - Carry out any other duty that reasonably falls within the scope of this role Who we're looking for - Candidates should demonstrate strong operational sales skills and be able to lead sales teams effectively in a healthcare setting - Be able to work effectively within their HUB, leading teams through an organisational matrix, while operating within a national sales framework - Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting. - Ability to innovate and streamline processes to reduce cost and duplication. - Strong communication skills, demonstrating an ability to positively lead teams across multiple locations. - Swiftly understand the cause of challenges and be able to deliver the solutions. - Resolve conflicts and make difficult decisions. - Balance the role demands and display excellent time management and prioritisation skills. - Demonstrate understanding of data and the aligned required actions. - Deliver required change, quickly and without disruption. - Take personal ownership and responsibility to deliver solutions. - Previous experience working in a competitive, commercial marketplace. - Comfortable working in a fluid operating environment that requires structure and rigour to be created. - Covering the South West so being able to drive in the UK is essential - This is not a hybrid role, presence is required at both locations (Bristol and Cardiff) - Must have managed teams in excess of 15 Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard on Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 18, 2024
Full time
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Senior Operations Manager Company Profile A fantastic new opportunity has arisen to work for one of our clients within their expanding international freight team based in Middlesex. Our clients offer all Freight Forwarding services, warehousing, removals, and value-added services. Senior Operations Manager- Job Summary Overall responsibility for London's operational activities including planning, directing, monitoring, controlling, and developing either directly or through a chain of the company's management team. Senior Operations Manager- Job Responsibilities Manage all aspects of the London operation consisting of (but not to limited to) Freight Forwarding, Warehousing, Household Goods, Security, Health & Safety, Staff Management. Responsible for budget of the sites and increasing profitability and effectiveness of the sites. Support sales and development to expand our business lines and sales turnover. Ensure the requirements and compliance to maintain status of Regulated Agent, AEO and IATA. Manage custom related matters including bonded warehouse and ERTS. Produce of monthly business review reports and attend monthly senior management meeting. Improve the operational systems, processes, and policies in support of organisations objectives specifically, support better management reporting, information flow and management, business process and organisational planning. Manage and increase the effectiveness and efficiency of In-House and external Service Providers. Play a significant role in long-term planning, and initiative geared toward operational excellence and source most effective services. Monitor and authorise all invoicing in the department. Manage the department's overtime and attendance. Assist in the recruitment and appointment of Operational staff up to Assistant Manager Level. Responsible for staff appraisals and staff development initiatives up to Assistant Manager Level. Act as a Quality Manager as required under IATA/GDP. Assist in preparation of the department's budgets and planning process for the organisation's annual budget. Manage day to day approval of accounts receivable and payable producing reports as requested within Managerial Limits and monitor cash flow with guidance from Accounts. Ensure that Accounting Department's requests are resolved and communicated in a timely manner to internal and external parties. Prepare annual audit and liaise with all outside vendors. Increase the effectiveness and efficiency of Support Services through improvements to each function well as coordination and communication between functions. Provide consulting services on matters related to specialist forwarding services. Manage training programs for staff development. Serve as primary liaison for claims, legal and compliance issues arising from operations. Implement an excellent and safe working environment in keeping the Security and Health and Safety policies of the Company under the guidance of Health & Safety Department. Responsible for Quality Management Audits including AEO/GDP. Senior Operations Manager- Job Qualifications Experience in Operations Manager position or similar. Experience and knowledge in GDP/ISO9001 are preferable. Freight forwarding background of Air, Sea, and Road. Knowledge of customs. IT Competent. Strong people management Experience within the Logistics department. Desire to help grow the business. Senior Operations Manager- Remuneration Salary £64,000- £67,000 Mon-Fri Standard Holiday entitlement Company pension Additional benefits and remunerations to be discussed at interview stage. Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Apr 18, 2024
Full time
Senior Operations Manager Company Profile A fantastic new opportunity has arisen to work for one of our clients within their expanding international freight team based in Middlesex. Our clients offer all Freight Forwarding services, warehousing, removals, and value-added services. Senior Operations Manager- Job Summary Overall responsibility for London's operational activities including planning, directing, monitoring, controlling, and developing either directly or through a chain of the company's management team. Senior Operations Manager- Job Responsibilities Manage all aspects of the London operation consisting of (but not to limited to) Freight Forwarding, Warehousing, Household Goods, Security, Health & Safety, Staff Management. Responsible for budget of the sites and increasing profitability and effectiveness of the sites. Support sales and development to expand our business lines and sales turnover. Ensure the requirements and compliance to maintain status of Regulated Agent, AEO and IATA. Manage custom related matters including bonded warehouse and ERTS. Produce of monthly business review reports and attend monthly senior management meeting. Improve the operational systems, processes, and policies in support of organisations objectives specifically, support better management reporting, information flow and management, business process and organisational planning. Manage and increase the effectiveness and efficiency of In-House and external Service Providers. Play a significant role in long-term planning, and initiative geared toward operational excellence and source most effective services. Monitor and authorise all invoicing in the department. Manage the department's overtime and attendance. Assist in the recruitment and appointment of Operational staff up to Assistant Manager Level. Responsible for staff appraisals and staff development initiatives up to Assistant Manager Level. Act as a Quality Manager as required under IATA/GDP. Assist in preparation of the department's budgets and planning process for the organisation's annual budget. Manage day to day approval of accounts receivable and payable producing reports as requested within Managerial Limits and monitor cash flow with guidance from Accounts. Ensure that Accounting Department's requests are resolved and communicated in a timely manner to internal and external parties. Prepare annual audit and liaise with all outside vendors. Increase the effectiveness and efficiency of Support Services through improvements to each function well as coordination and communication between functions. Provide consulting services on matters related to specialist forwarding services. Manage training programs for staff development. Serve as primary liaison for claims, legal and compliance issues arising from operations. Implement an excellent and safe working environment in keeping the Security and Health and Safety policies of the Company under the guidance of Health & Safety Department. Responsible for Quality Management Audits including AEO/GDP. Senior Operations Manager- Job Qualifications Experience in Operations Manager position or similar. Experience and knowledge in GDP/ISO9001 are preferable. Freight forwarding background of Air, Sea, and Road. Knowledge of customs. IT Competent. Strong people management Experience within the Logistics department. Desire to help grow the business. Senior Operations Manager- Remuneration Salary £64,000- £67,000 Mon-Fri Standard Holiday entitlement Company pension Additional benefits and remunerations to be discussed at interview stage. Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market. The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances. About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required. The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams. The office has great public transport links and free onsite parking so is suitable for any commuter. The team work on a hybrid basis, Mon - Fri 08:30 - 17:00 Duties to include: Ensuring the team are delivering exceptional customer support through all communication mediums Analysing processes, planning, and implementing change Continuous improvement of procedures Create and analyse reports and present data Operational forecasting Developing members of the team through training Overseeing the recruitment of new members into the team Setting KPI's and ensuring team members achieve them Support the team to prioritise workloads Manage the implementation of new computer systems to improve ways of working Candidate Requirements: To have Manager / Supervisor / Team Leader experience in an office-based environment To be fluent in English and at least one of the following languages - Spanish or Portuguese To have experience using CRM systems and be proficient in all MS Office programs including Excel Experience in people management, project management and change management Be a critical thinker and able to collect, process and analyse data Be able to lead a team effectively and strive to create a working environment where people thrive Be able to communicate effectively with stakeholders Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 18, 2024
Full time
Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market. The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances. About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required. The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams. The office has great public transport links and free onsite parking so is suitable for any commuter. The team work on a hybrid basis, Mon - Fri 08:30 - 17:00 Duties to include: Ensuring the team are delivering exceptional customer support through all communication mediums Analysing processes, planning, and implementing change Continuous improvement of procedures Create and analyse reports and present data Operational forecasting Developing members of the team through training Overseeing the recruitment of new members into the team Setting KPI's and ensuring team members achieve them Support the team to prioritise workloads Manage the implementation of new computer systems to improve ways of working Candidate Requirements: To have Manager / Supervisor / Team Leader experience in an office-based environment To be fluent in English and at least one of the following languages - Spanish or Portuguese To have experience using CRM systems and be proficient in all MS Office programs including Excel Experience in people management, project management and change management Be a critical thinker and able to collect, process and analyse data Be able to lead a team effectively and strive to create a working environment where people thrive Be able to communicate effectively with stakeholders Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.