Commissioning Care Home Manager Nurse Registered. Halifax, West Yorkshire. Circa 70-80k depending on experience Are you ambitious? Do you want something else? Are you looking for new energy? Do you have experience in Commissioning a new Care Home? An amazing opportunity has arisen for a Nurse Qualified Commissioning Home Manager to join an established family-run, Nursing & Residential Care provider, who provide a full range of care services for residents across 22 care homes in England and Wales. Our philosophy is actually quite simple: We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect. All our homes are decorated and presented to a high standard and have excellent facilities to serve the needs of residents. Our homes and gardens are clean, very well presented, and homely. We attract people into our staff teams who have 'serving hearts' - people who really care about the people who live with us. Our people have won the gratitude and respect not only of our residents but also of family members and health professionals. You will use your considerable expertise to develop and sustain the Home, actively leading and supporting your team to deliver the highest standards of care for our residents. With substantial relevant experience and outstanding people management skills, you will have the ability to build effective relationships with your team, residents, their relatives, and the local community. About you: We are looking for an RGN Qualified Home Manager who has managed a minimum of a 80 bedded home, aswell as experience in commissioning a new home specializing in the care of Dementia and General Nursing and has experience in leading and managing teams within a Person-centered Care environment. The ideal candidate will have a strong Clinical Operational background and have experience in commissioning a newly opened care home. Key Accountabilities: Must be a Registered Nurse Experience in commissioning a new Care Home Managed Homes with a min of 80 beds. Level 5 in Leadership Management Experienced in caring for older people A capable and confident leader with the drive and interest to grow and shape a team Experienced in managing a successful home or services in healthcare Confident in your knowledge of CQC regulations Passionate about delivering first-class care A positive leader and motivator What are the Tangible benefits for working for Harbour? Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more! Cycle Scheme - up to 39% savings on your bike purchase FREE face-to-face counselling, for you and your family! Staff recognition award ceremonies £30 voucher available every month for the nominated 'Employee of the month' Opportunities for training and career progression Salary Sacrifice Pension scheme Blue Light Card - up to 50% discount across 100's of retailers Access to a FREE eye test and discounted glasses Cashback card - save up to £500 annually, can be used at over 80 big brands Wellbeing portal: FREE meditation series FREE wellbeing podcasts & live virtual events FREE mental health support programmes FREE workout plans FREE Live digital gym classes FREE mindset and wellbeing series Seasonal Company events, competitions and incentives Refer a friend scheme - earn upto £250 when referring a friend to work for Harbour Healthcare On-site parking Who are Harbour Healthcare? We are a Family run business with 22 Care Homes across the UK and are growing year by year. Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace. Having family traditions at heart, our philosophyis actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect. We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, - Humility Accountability Achievement Passion Integrity Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 4th year running as well as Disability Confident Committed. Please note that all our positions require an Enhanced DBS check in relation to Children and Adults. Interested? - Go on and click that apply button now! JBRP1_UKTJ
Apr 25, 2024
Full time
Commissioning Care Home Manager Nurse Registered. Halifax, West Yorkshire. Circa 70-80k depending on experience Are you ambitious? Do you want something else? Are you looking for new energy? Do you have experience in Commissioning a new Care Home? An amazing opportunity has arisen for a Nurse Qualified Commissioning Home Manager to join an established family-run, Nursing & Residential Care provider, who provide a full range of care services for residents across 22 care homes in England and Wales. Our philosophy is actually quite simple: We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect. All our homes are decorated and presented to a high standard and have excellent facilities to serve the needs of residents. Our homes and gardens are clean, very well presented, and homely. We attract people into our staff teams who have 'serving hearts' - people who really care about the people who live with us. Our people have won the gratitude and respect not only of our residents but also of family members and health professionals. You will use your considerable expertise to develop and sustain the Home, actively leading and supporting your team to deliver the highest standards of care for our residents. With substantial relevant experience and outstanding people management skills, you will have the ability to build effective relationships with your team, residents, their relatives, and the local community. About you: We are looking for an RGN Qualified Home Manager who has managed a minimum of a 80 bedded home, aswell as experience in commissioning a new home specializing in the care of Dementia and General Nursing and has experience in leading and managing teams within a Person-centered Care environment. The ideal candidate will have a strong Clinical Operational background and have experience in commissioning a newly opened care home. Key Accountabilities: Must be a Registered Nurse Experience in commissioning a new Care Home Managed Homes with a min of 80 beds. Level 5 in Leadership Management Experienced in caring for older people A capable and confident leader with the drive and interest to grow and shape a team Experienced in managing a successful home or services in healthcare Confident in your knowledge of CQC regulations Passionate about delivering first-class care A positive leader and motivator What are the Tangible benefits for working for Harbour? Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more! Cycle Scheme - up to 39% savings on your bike purchase FREE face-to-face counselling, for you and your family! Staff recognition award ceremonies £30 voucher available every month for the nominated 'Employee of the month' Opportunities for training and career progression Salary Sacrifice Pension scheme Blue Light Card - up to 50% discount across 100's of retailers Access to a FREE eye test and discounted glasses Cashback card - save up to £500 annually, can be used at over 80 big brands Wellbeing portal: FREE meditation series FREE wellbeing podcasts & live virtual events FREE mental health support programmes FREE workout plans FREE Live digital gym classes FREE mindset and wellbeing series Seasonal Company events, competitions and incentives Refer a friend scheme - earn upto £250 when referring a friend to work for Harbour Healthcare On-site parking Who are Harbour Healthcare? We are a Family run business with 22 Care Homes across the UK and are growing year by year. Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace. Having family traditions at heart, our philosophyis actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect. We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, - Humility Accountability Achievement Passion Integrity Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 4th year running as well as Disability Confident Committed. Please note that all our positions require an Enhanced DBS check in relation to Children and Adults. Interested? - Go on and click that apply button now! JBRP1_UKTJ
Salary: Earn up to £13,087.89 as your experience with us grows. Plus, a competitive bonus scheme! Location: Huddersfield Contract: Part Time, Permanent - 20 hours per week. Hours: Monday to Friday from 10:00-14:00. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? We have fantastic opportunities available for you to join our growing team in Huddersfield as a Motor Claims Handler! Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management. As a Motor Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients. What's in it for you? Salary- From £11,930.32 to £13,087.89 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary. Annual leave- 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension- Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You Experience in motor insurance claims would be beneficial, but is not essential. You're a real people person, with a passion for delivering excellent customer service. You'll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers' needs. You're confident with the use of computer software systems, including Microsoft Office applications. You possess a strong 'can-do' attitude, showing your determination and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don't worry if you aren't available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!
Apr 25, 2024
Full time
Salary: Earn up to £13,087.89 as your experience with us grows. Plus, a competitive bonus scheme! Location: Huddersfield Contract: Part Time, Permanent - 20 hours per week. Hours: Monday to Friday from 10:00-14:00. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? We have fantastic opportunities available for you to join our growing team in Huddersfield as a Motor Claims Handler! Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management. As a Motor Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients. What's in it for you? Salary- From £11,930.32 to £13,087.89 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary. Annual leave- 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension- Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You Experience in motor insurance claims would be beneficial, but is not essential. You're a real people person, with a passion for delivering excellent customer service. You'll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers' needs. You're confident with the use of computer software systems, including Microsoft Office applications. You possess a strong 'can-do' attitude, showing your determination and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don't worry if you aren't available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!
A sector leading FM provider are hiring an Assistant FM for a corporate contract in central London. Your new company My client are a leading FM provider within their sector, and they are hiring an Assistant Facilities Manager to join their team on a permanent basis to work at a client site in central London. This is a corporate office contract with an investment firm at an excellent location in central London. Your new role As Assistant Facilities Manager, you will support the Facilities Manager in delivering exceptional FM services at a corporate site, focused on delivering hard & soft services. You will be responsible for an office floor of the client's space. Key duties will include: Supporting the facilities manager Taking ownership of FM of a floor of the client's space Liaising with multiple stakeholders - clients on site Facilities admin and coordination Overseeing some in-house cleaners and operatives Liaising with contractors What you'll need to succeed To succeed in this role you will require some experience in a facilities capacity, and the drive and desire to develop within the FM industry. You will require understanding of facilities services in a commercial environment, and relevant experience working within a corporate environment is desirable. What you'll get in return When successful in securing this role you will receive a permanent contract with a leading FM provider within the corporate services sector. You will also receive: £33,000 - £40,000 salary depending on experience Opportunities to develop in FM Other company benefits such as employer pension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 25, 2024
Full time
A sector leading FM provider are hiring an Assistant FM for a corporate contract in central London. Your new company My client are a leading FM provider within their sector, and they are hiring an Assistant Facilities Manager to join their team on a permanent basis to work at a client site in central London. This is a corporate office contract with an investment firm at an excellent location in central London. Your new role As Assistant Facilities Manager, you will support the Facilities Manager in delivering exceptional FM services at a corporate site, focused on delivering hard & soft services. You will be responsible for an office floor of the client's space. Key duties will include: Supporting the facilities manager Taking ownership of FM of a floor of the client's space Liaising with multiple stakeholders - clients on site Facilities admin and coordination Overseeing some in-house cleaners and operatives Liaising with contractors What you'll need to succeed To succeed in this role you will require some experience in a facilities capacity, and the drive and desire to develop within the FM industry. You will require understanding of facilities services in a commercial environment, and relevant experience working within a corporate environment is desirable. What you'll get in return When successful in securing this role you will receive a permanent contract with a leading FM provider within the corporate services sector. You will also receive: £33,000 - £40,000 salary depending on experience Opportunities to develop in FM Other company benefits such as employer pension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Introduction to the role The Lloyd's Market Association (LMA) has a London based vacancy sitting within the Business Support team, providing full Executive Assistant (EA) support to a member of the Leadership Team. Core remit includes extensive diary management, inbox management, collating and assisting in the production of communications, coordinating travel and itineraries and organising events and meetings. This role plays an essential part in providing high level support to the wider LMA and supporting the Business Support Team Manager to provide a safe and tidy working environment. As such, it will be a requirement to spend up to 5 days a week in the office, to meet with business needs. Job Purpose To provide full EA support to a member of the LMA Leadership Team, operating as a gatekeeper. The role holder will work collaboratively as a member of the Business Support team to meet with overall LMA business needs sharing workloads. Key Accountabilities Full diary management: diary management for a member of the Leadership Team. Diary support: absence cover / support to members of the Business Support Team. Meetings: Organise internal and external / committee meetings: Source and book venues and / or meeting rooms Organise refreshments Organise equipment and materials as required i.e. stationery, name badges etc Send invitations, communications and preparation and distribute agendas / meeting papers (if appropriate) Keep a log of all regular meetings and contact details Manage meeting follow up; coordinate all meeting actions, ensure they are properly recorded and dealt with, including any necessary follow-up communications. Event management: end to-end organisation and management of both internal and external events: Source and book venues Manage event budgets (where applicable) Organise refreshments Organise equipment and materials as required i.e. stationery, name badges etc Send invitations, communications and manage registrations and queries Attend events (where applicable) to offer support. Travel: arrange travel, hotel accommodation and itineraries within budget constraints. Creation of business documentation including PowerPoint presentations in accordance with branding guidelines. Assist with the development and delivery of business area specific communications - internal and external. Team tracker: t ake ownership and proactively track progress against the team(s) projects and report on progress in line with the Engagement Strategy. Office support: Carry out office inductions for all new staff members Support with H&S -support the BST Manager with risk assessments, DSE assessments, training and audits. Manage all Lloyd's pass holder requests and cancellations including hospitality passes Support the BST Manager to manage the office space including moves or refurbishments and changes to workstations Build and maintain relationships with key service providers; Assist the BST Manager with supplier reviews; source new service providers where applicable Assist the BST Manager by sending timely communications to staff with information about the office, Lloyd's and / or the City i.e. warnings of train strikes. IMIS updates: proactive ongoing management of the member database (IMIS) ensuring content is kept up to date for all member companies under the guidance of the Communications team and your Leadership Team member(s). Website: proactively update the LMA's website pages in a timely manner under the direction of the business area(s). Reception cover: cover the LMA reception desk during busy periods and periods of absence (holiday and sickness, for example). Key tasks will include to: Greet visitors and offer refreshments as required Ensure reception, meeting rooms and the staff room are tidy and well stocked Manage the LMA email inbox, responding to queries quickly Order stationery, couriers, visitor passes and refreshments Liaise with Lloyd's Facilities and Security to resolve any issues. LMA culture: organise events, services & activities and create communications to positively enhance the LMA internal culture and environment i.e. social, charitable activities. Build and maintain good working relationships with members, in particular counterparts from Managing Agencies and other relevant organisations including the Corporation of Lloyd's, LMG, LIIBA, IUA, DXC, etc. Maintain a high level of confidentiality, sensitivity and political awareness when dealing with highly sensitive data and operating as gatekeeper of your respective Leadership Team member(s). In addition to the above key accountabilities, you may be required to undertake other duties, from time to time, as the organisation may reasonably require. Education and Qualifications The role requires individuals of A-level / equivalent calibre. Experience Excellent diary management. Email management for managers. Travel coordination and event management. An ability to manage various systems and processes. Excellent IT Skills (MS Office, Word, Excel and Power Point Presentations).
Apr 25, 2024
Full time
Introduction to the role The Lloyd's Market Association (LMA) has a London based vacancy sitting within the Business Support team, providing full Executive Assistant (EA) support to a member of the Leadership Team. Core remit includes extensive diary management, inbox management, collating and assisting in the production of communications, coordinating travel and itineraries and organising events and meetings. This role plays an essential part in providing high level support to the wider LMA and supporting the Business Support Team Manager to provide a safe and tidy working environment. As such, it will be a requirement to spend up to 5 days a week in the office, to meet with business needs. Job Purpose To provide full EA support to a member of the LMA Leadership Team, operating as a gatekeeper. The role holder will work collaboratively as a member of the Business Support team to meet with overall LMA business needs sharing workloads. Key Accountabilities Full diary management: diary management for a member of the Leadership Team. Diary support: absence cover / support to members of the Business Support Team. Meetings: Organise internal and external / committee meetings: Source and book venues and / or meeting rooms Organise refreshments Organise equipment and materials as required i.e. stationery, name badges etc Send invitations, communications and preparation and distribute agendas / meeting papers (if appropriate) Keep a log of all regular meetings and contact details Manage meeting follow up; coordinate all meeting actions, ensure they are properly recorded and dealt with, including any necessary follow-up communications. Event management: end to-end organisation and management of both internal and external events: Source and book venues Manage event budgets (where applicable) Organise refreshments Organise equipment and materials as required i.e. stationery, name badges etc Send invitations, communications and manage registrations and queries Attend events (where applicable) to offer support. Travel: arrange travel, hotel accommodation and itineraries within budget constraints. Creation of business documentation including PowerPoint presentations in accordance with branding guidelines. Assist with the development and delivery of business area specific communications - internal and external. Team tracker: t ake ownership and proactively track progress against the team(s) projects and report on progress in line with the Engagement Strategy. Office support: Carry out office inductions for all new staff members Support with H&S -support the BST Manager with risk assessments, DSE assessments, training and audits. Manage all Lloyd's pass holder requests and cancellations including hospitality passes Support the BST Manager to manage the office space including moves or refurbishments and changes to workstations Build and maintain relationships with key service providers; Assist the BST Manager with supplier reviews; source new service providers where applicable Assist the BST Manager by sending timely communications to staff with information about the office, Lloyd's and / or the City i.e. warnings of train strikes. IMIS updates: proactive ongoing management of the member database (IMIS) ensuring content is kept up to date for all member companies under the guidance of the Communications team and your Leadership Team member(s). Website: proactively update the LMA's website pages in a timely manner under the direction of the business area(s). Reception cover: cover the LMA reception desk during busy periods and periods of absence (holiday and sickness, for example). Key tasks will include to: Greet visitors and offer refreshments as required Ensure reception, meeting rooms and the staff room are tidy and well stocked Manage the LMA email inbox, responding to queries quickly Order stationery, couriers, visitor passes and refreshments Liaise with Lloyd's Facilities and Security to resolve any issues. LMA culture: organise events, services & activities and create communications to positively enhance the LMA internal culture and environment i.e. social, charitable activities. Build and maintain good working relationships with members, in particular counterparts from Managing Agencies and other relevant organisations including the Corporation of Lloyd's, LMG, LIIBA, IUA, DXC, etc. Maintain a high level of confidentiality, sensitivity and political awareness when dealing with highly sensitive data and operating as gatekeeper of your respective Leadership Team member(s). In addition to the above key accountabilities, you may be required to undertake other duties, from time to time, as the organisation may reasonably require. Education and Qualifications The role requires individuals of A-level / equivalent calibre. Experience Excellent diary management. Email management for managers. Travel coordination and event management. An ability to manage various systems and processes. Excellent IT Skills (MS Office, Word, Excel and Power Point Presentations).
ROLE OVERVIEW We are recruiting an Executive Assistant to join the Business Development ("BD") department within the Business Services function, based at the firm's Head Office in London. The Business Development Executive Assistant will provide professional and client-focused support to the Heads Of BD primarily, as well as support across the whole department as required. The BD department is responsible for Communications and PR, Research and Insight, Digital, Pitching and Global Client Development. KEY RESPONSIBILITIES The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Be a point of contact for the BD team and provide PA support to certain of the BD leadership team. Proactively manage diaries and emails, including highlighting and rectifying clashes, ensure Outlook invitations are responded to and understand the Head's priorities for the day and individual preferences. Support on certain compliance projects including the Code of Business Conduct and Due Diligence Programme. Organise internal and external meetings, to include law firm meetings, regular team meetings/social events, including all ancillary arrangements such as booking meeting rooms and refreshments and proactively preparing any necessary paperwork. Attend these meetings and progress action points as appropriate. Manage the International "Master Events List". Arrange all team business travel, including ordering currency and creating itineraries and maintaining up-to-date knowledge and training in relation to the current travel booking policies and procedures. Maintain and monitor the team's budget, process all payments and expenses and keep records of what has been paid. Manage and monitor team holidays, sickness and other absences where appropriate, ensuring they are kept up to date in the HR absence calendar. Update team email distribution lists and team specific documents where necessary. Update the team intranet pages (OneNote) to ensure key information, contacts and organisational/structure charts are created and maintained. Maintain and update process and procedure manuals and suggest improvements for greater efficiency where appropriate. Provide Executive Assistant support to the BD/Heads Of on initiatives, projects, programmes, conferences and events and departmental strategy, building a comprehensive knowledge of both cyclical departmental activities and ongoing projects. Liaise with other business services Executive Assistants, and Practice Support Managers in the legal groups, to ensure collaboration, sharing of ideas and best practice, consistency of approach and to work as a seamless Executive Assistant function for the firm. Provide team support to cover absences for other business services Executive Assistants and during times of increased workload. Provide administrative support for new joiners to the department where relevant, including arranging introductory meetings and induction schedules. Draft, create, amend and format high quality correspondence, letters, documents, agendas, reports, presentations, diagrams and spreadsheets. Support the Comms team to deliver the Weekly ONE internal newsletter on the firm's email and intranet platforms. Provide central admin for the 'Around the Firm' Carousel of content posted to the homepage of onement the firm's intranet. Liaise with Digital Team to access regular reports on performance of the Weekly ONE digital newsletter. Track and produce media coverage reports for the Comms team using media monitoring platform. Act as a change champion and first-responder, supporting issues and challenges experienced by BD's and Heads Of following the introduction of new processes and systems. Provide general administrative support, such as minute taking, fielding queries, processing expenses, filing, printing, photocopying and scanning. Liaising with facilities and premises on office moves, health and safety requirements. Maintain a comprehensive knowledge of, and ensure compliance with, quality standards, and the firm's policies in general. Input and maintain Dynamics content for key contacts. Undertake additional ad hoc duties to support the group, as identified by the team Head and as necessary. CANDIDATE PROFILE Candidates for this position must have: Excellent attention to detail and use of grammar. Excellent interpersonal and communication skills and the ability to work well within a team/be a strong team-player, and to interact at all levels. Ability to build strong relationships with internal and external clients. Commercial acumen and a solution-focused attitude. Accuracy and pride in their work product. Collaborative and supportive of the business and its initiatives, and a willingness to get to grips with new technology, taking the training opportunities provided by the firm. Proficiency in all Microsoft Office packages. Fast and accurate touch typist. Resilience and ability to work in a fast paced, high demand environment. Knowledge of or ability to learn basic, day-to-day aspects of email marketing and intranet systems like Concep and SharePoint. The ability to confidently manage and prioritise a varied workflow, and to remain proactive and flexible at all times. The ability to anticipate and identify potential problems and provide innovative solutions. Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines. Experience of working in a diverse team whilst fostering an inclusive team culture. Adaptable and open to change and a willingness and confidence to make suggestions for change where appropriate. High level of professionalism and integrity; displaying the highest standard of professional ethics.
Apr 25, 2024
Full time
ROLE OVERVIEW We are recruiting an Executive Assistant to join the Business Development ("BD") department within the Business Services function, based at the firm's Head Office in London. The Business Development Executive Assistant will provide professional and client-focused support to the Heads Of BD primarily, as well as support across the whole department as required. The BD department is responsible for Communications and PR, Research and Insight, Digital, Pitching and Global Client Development. KEY RESPONSIBILITIES The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Be a point of contact for the BD team and provide PA support to certain of the BD leadership team. Proactively manage diaries and emails, including highlighting and rectifying clashes, ensure Outlook invitations are responded to and understand the Head's priorities for the day and individual preferences. Support on certain compliance projects including the Code of Business Conduct and Due Diligence Programme. Organise internal and external meetings, to include law firm meetings, regular team meetings/social events, including all ancillary arrangements such as booking meeting rooms and refreshments and proactively preparing any necessary paperwork. Attend these meetings and progress action points as appropriate. Manage the International "Master Events List". Arrange all team business travel, including ordering currency and creating itineraries and maintaining up-to-date knowledge and training in relation to the current travel booking policies and procedures. Maintain and monitor the team's budget, process all payments and expenses and keep records of what has been paid. Manage and monitor team holidays, sickness and other absences where appropriate, ensuring they are kept up to date in the HR absence calendar. Update team email distribution lists and team specific documents where necessary. Update the team intranet pages (OneNote) to ensure key information, contacts and organisational/structure charts are created and maintained. Maintain and update process and procedure manuals and suggest improvements for greater efficiency where appropriate. Provide Executive Assistant support to the BD/Heads Of on initiatives, projects, programmes, conferences and events and departmental strategy, building a comprehensive knowledge of both cyclical departmental activities and ongoing projects. Liaise with other business services Executive Assistants, and Practice Support Managers in the legal groups, to ensure collaboration, sharing of ideas and best practice, consistency of approach and to work as a seamless Executive Assistant function for the firm. Provide team support to cover absences for other business services Executive Assistants and during times of increased workload. Provide administrative support for new joiners to the department where relevant, including arranging introductory meetings and induction schedules. Draft, create, amend and format high quality correspondence, letters, documents, agendas, reports, presentations, diagrams and spreadsheets. Support the Comms team to deliver the Weekly ONE internal newsletter on the firm's email and intranet platforms. Provide central admin for the 'Around the Firm' Carousel of content posted to the homepage of onement the firm's intranet. Liaise with Digital Team to access regular reports on performance of the Weekly ONE digital newsletter. Track and produce media coverage reports for the Comms team using media monitoring platform. Act as a change champion and first-responder, supporting issues and challenges experienced by BD's and Heads Of following the introduction of new processes and systems. Provide general administrative support, such as minute taking, fielding queries, processing expenses, filing, printing, photocopying and scanning. Liaising with facilities and premises on office moves, health and safety requirements. Maintain a comprehensive knowledge of, and ensure compliance with, quality standards, and the firm's policies in general. Input and maintain Dynamics content for key contacts. Undertake additional ad hoc duties to support the group, as identified by the team Head and as necessary. CANDIDATE PROFILE Candidates for this position must have: Excellent attention to detail and use of grammar. Excellent interpersonal and communication skills and the ability to work well within a team/be a strong team-player, and to interact at all levels. Ability to build strong relationships with internal and external clients. Commercial acumen and a solution-focused attitude. Accuracy and pride in their work product. Collaborative and supportive of the business and its initiatives, and a willingness to get to grips with new technology, taking the training opportunities provided by the firm. Proficiency in all Microsoft Office packages. Fast and accurate touch typist. Resilience and ability to work in a fast paced, high demand environment. Knowledge of or ability to learn basic, day-to-day aspects of email marketing and intranet systems like Concep and SharePoint. The ability to confidently manage and prioritise a varied workflow, and to remain proactive and flexible at all times. The ability to anticipate and identify potential problems and provide innovative solutions. Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines. Experience of working in a diverse team whilst fostering an inclusive team culture. Adaptable and open to change and a willingness and confidence to make suggestions for change where appropriate. High level of professionalism and integrity; displaying the highest standard of professional ethics.
Supported Living Deputy Service Manager Hays are proud to be working with a reputable local care provider to take this exclusive vacancy of a Deputy Service Manager. You will play a crucial role in ensuring the well-being and quality of life for individuals with learning disabilities residing in supported living services. Your primary focus will be to organise, manage, and enhance the care provided to our service users. You'll collaborate with a dedicated care team to create a supportive and empowering environment. Responsibilities: Service Coordination: Ensure that service users can maintain independent living in accordance with the principles of the National Care Standards. Manage a team of Supported Housing Workers, Domestics, Bank staff, and Catering staff (where applicable). Individualised Support: Support individuals with learning disabilities to the highest standard, considering their unique needs, cultural preferences, and wishes. Assist service users with managing their own homes, including tenancy maintenance and guidance during relocations. Team Leadership: Supervise and mentor the Supported Housing Workers, ensuring effective communication and collaboration. Allocate staff resources efficiently across the six supported living services. Adhere to all statutory requirements related to service delivery, including health and safety protocols and moving/handling guidelines. Health and Safety: Ensure compliance with health and safety regulations within the supported living facilities. Liaise with local community organisations and maintain positive relationships with stakeholders. Quality Assurance: Monitor the quality of care provided by regularly visiting service users and assessing treatment plans. Prepare reports on patient progress and service effectiveness. Stay updated with clinical knowledge to ensure the best possible care. Qualifications: Experience: Previous experience in a care coordination or similar role is preferred. Education: Minimum of a Level 3 NVQ in Adult Social Care Skills: Excellent communication and leadership skills. Organisational abilities to manage multiple services effectively. Empathy and understanding of the needs of adults with learning disabilities. Knowledge of relevant regulations and standards. To be considered for this position, you must have children's residential management experience and be currently living and have a full right to work in the UK. If you are interested in this position please apply below, send your CV to or call to have a confidential discussion regarding this role and your current job search. Alternatively, if this position is not for you, please get in contact as we have other positions available that may be a better fit for you. #
Apr 25, 2024
Full time
Supported Living Deputy Service Manager Hays are proud to be working with a reputable local care provider to take this exclusive vacancy of a Deputy Service Manager. You will play a crucial role in ensuring the well-being and quality of life for individuals with learning disabilities residing in supported living services. Your primary focus will be to organise, manage, and enhance the care provided to our service users. You'll collaborate with a dedicated care team to create a supportive and empowering environment. Responsibilities: Service Coordination: Ensure that service users can maintain independent living in accordance with the principles of the National Care Standards. Manage a team of Supported Housing Workers, Domestics, Bank staff, and Catering staff (where applicable). Individualised Support: Support individuals with learning disabilities to the highest standard, considering their unique needs, cultural preferences, and wishes. Assist service users with managing their own homes, including tenancy maintenance and guidance during relocations. Team Leadership: Supervise and mentor the Supported Housing Workers, ensuring effective communication and collaboration. Allocate staff resources efficiently across the six supported living services. Adhere to all statutory requirements related to service delivery, including health and safety protocols and moving/handling guidelines. Health and Safety: Ensure compliance with health and safety regulations within the supported living facilities. Liaise with local community organisations and maintain positive relationships with stakeholders. Quality Assurance: Monitor the quality of care provided by regularly visiting service users and assessing treatment plans. Prepare reports on patient progress and service effectiveness. Stay updated with clinical knowledge to ensure the best possible care. Qualifications: Experience: Previous experience in a care coordination or similar role is preferred. Education: Minimum of a Level 3 NVQ in Adult Social Care Skills: Excellent communication and leadership skills. Organisational abilities to manage multiple services effectively. Empathy and understanding of the needs of adults with learning disabilities. Knowledge of relevant regulations and standards. To be considered for this position, you must have children's residential management experience and be currently living and have a full right to work in the UK. If you are interested in this position please apply below, send your CV to or call to have a confidential discussion regarding this role and your current job search. Alternatively, if this position is not for you, please get in contact as we have other positions available that may be a better fit for you. #
Construction Project Manager Working for the UK's biggest Defence company you will be responsible for the coordination of the design, procurement oversight and construction planning of a wide range of facilities being undertaken and planned, at UK and International locations. Job Type: Contract Location: Warton / Samlesbury- Hybrid Duration: 12 Months £30.42 PAYE / £39.55 Umbrella inside IR35 Skills Experience in the built environment which may include disciplines such as; construction project management, civil engineering, structural engineering, fire engineering, architecture, mechanical, electrical, utilities and/or building services engineering or other built environment disciplines. Relevant qualifications or equivalent experience in ensuring construction Health & Safety (NEBOSH General Certificate, IOSH, specific safety topic training) Knowledge of construction and/or manufacturing plant & equipment installations The Job Liaising with both internal and external customers, engineering professionals, subject matter experts and professional consultancy support teams Interpreting customer requirements, leading to the preparation of designs, implementing plans, specification approvals and financial business cases Co-ordinating with professional consultant teams and/or construction contractors in respect of the development of facilities including the incorporation of plant & equipment, building infrastructure, utilities, new buildings, site rationalisation work and the major maintenance of the Systems (AIR) Estate Safe management and co-ordination of onsite contractor activities If you would like to be considered for this role please don't hesitate to click apply or call Levi Jackson on for more information. JBRP1_UKTJ
Apr 25, 2024
Full time
Construction Project Manager Working for the UK's biggest Defence company you will be responsible for the coordination of the design, procurement oversight and construction planning of a wide range of facilities being undertaken and planned, at UK and International locations. Job Type: Contract Location: Warton / Samlesbury- Hybrid Duration: 12 Months £30.42 PAYE / £39.55 Umbrella inside IR35 Skills Experience in the built environment which may include disciplines such as; construction project management, civil engineering, structural engineering, fire engineering, architecture, mechanical, electrical, utilities and/or building services engineering or other built environment disciplines. Relevant qualifications or equivalent experience in ensuring construction Health & Safety (NEBOSH General Certificate, IOSH, specific safety topic training) Knowledge of construction and/or manufacturing plant & equipment installations The Job Liaising with both internal and external customers, engineering professionals, subject matter experts and professional consultancy support teams Interpreting customer requirements, leading to the preparation of designs, implementing plans, specification approvals and financial business cases Co-ordinating with professional consultant teams and/or construction contractors in respect of the development of facilities including the incorporation of plant & equipment, building infrastructure, utilities, new buildings, site rationalisation work and the major maintenance of the Systems (AIR) Estate Safe management and co-ordination of onsite contractor activities If you would like to be considered for this role please don't hesitate to click apply or call Levi Jackson on for more information. JBRP1_UKTJ
Graphic and Digital Designer (Marketing) Hours: 37 hours per week /52 weeks per year Contract Type: Permanent Salary: £22,934 - £24,909 gross per annum Reference Number: 6287 Our College has nearly 700 people employed in a vast range of roles and feels more like a community than a workplace, and this sense of collaboration is just one of the benefits of working here. We strive to make our employee community a welcoming, caring, and enthusiastic one, fuelling ambition with opportunities and support to help us all achieve our personal and professional goals. We are proud to offer the full range of qualifications that students need to fulfil long and valuable careers. With purpose-built facilities, excellent grades, expanding catchment area, and purposeful vision. We believe that attending college is about more than achieving a qualification and aim to give all learners an opportunity to develop their full potential in a friendly and supportive environment. There has never been a better time to join us! The Role The new Marketing Directorate in our College is driving growth through the delivery of a new transformative marketing strategy focusing on recruitment, relationships and reputation. We will deliver a new annual omni-channel campaign structure across further, higher, apprenticeship and adult markets delivering exceptional experiences for our prospective students. Responsible to the Brand Identity and Digital Manager, you will support the delivery of the College s visual identity across multiple channels and the digital eco-system through; Creative development and design of College marketing materials including print, conversion and digital materials/resources across the College, Creation of a range of materials to support College activities and initiatives including posters, flyers, e-mail marketing activities and more. You will also have responsibility for organizing and taking photography/video at a range of events and capturing photography for a range of purposes. You will also support a range of activities supporting the development of the Blackburn College brand. What are we looking for? You will need a Level 5 qualification from a relevant creative discipline (eg. Graphic Design) or significant work experience is essential, and you will have a portfolio demonstrating graphic design for a range of purposes. You must have a working knowledge of Adobe Creative Suite including Illustrator, Photoshop and InDesign and working knowledge of video editing and animation tools. With relevant graphic design experience, you will have knowledge of how to set up design for output to print or digital channels together with a broad base of technical skills including Microsoft Office and social media channels. You should also demonstrate an interest in photography and willingness to support with College photography/video requests including liaising with external agencies. What makes Blackburn College an Employer of choice? You'll have access to a wide range of benefits and support, including, but not limited to: Salary band: £22,934 - £24,909 gross per annum pro-rata Employee Assistance Programme with a 24/7/365 helpline for advice and support Regular Staff Physical Activity Sessions and reduced-price gym membership Cycle to Work Scheme Family-friendly policies Free eye tests and contribution to VDU-use-only glasses Several food outlets with a variety of menu choices A full range of discounted professional Hair & Beauty services provided by the Academy Salon Professional bakery offering a variety of fresh breads, cakes, and ready meals. Closing Date: 9am Tuesday 7 May 2024 Interview Date: To be confirmed Pease press APPLY we shall then send you our application link.
Apr 25, 2024
Full time
Graphic and Digital Designer (Marketing) Hours: 37 hours per week /52 weeks per year Contract Type: Permanent Salary: £22,934 - £24,909 gross per annum Reference Number: 6287 Our College has nearly 700 people employed in a vast range of roles and feels more like a community than a workplace, and this sense of collaboration is just one of the benefits of working here. We strive to make our employee community a welcoming, caring, and enthusiastic one, fuelling ambition with opportunities and support to help us all achieve our personal and professional goals. We are proud to offer the full range of qualifications that students need to fulfil long and valuable careers. With purpose-built facilities, excellent grades, expanding catchment area, and purposeful vision. We believe that attending college is about more than achieving a qualification and aim to give all learners an opportunity to develop their full potential in a friendly and supportive environment. There has never been a better time to join us! The Role The new Marketing Directorate in our College is driving growth through the delivery of a new transformative marketing strategy focusing on recruitment, relationships and reputation. We will deliver a new annual omni-channel campaign structure across further, higher, apprenticeship and adult markets delivering exceptional experiences for our prospective students. Responsible to the Brand Identity and Digital Manager, you will support the delivery of the College s visual identity across multiple channels and the digital eco-system through; Creative development and design of College marketing materials including print, conversion and digital materials/resources across the College, Creation of a range of materials to support College activities and initiatives including posters, flyers, e-mail marketing activities and more. You will also have responsibility for organizing and taking photography/video at a range of events and capturing photography for a range of purposes. You will also support a range of activities supporting the development of the Blackburn College brand. What are we looking for? You will need a Level 5 qualification from a relevant creative discipline (eg. Graphic Design) or significant work experience is essential, and you will have a portfolio demonstrating graphic design for a range of purposes. You must have a working knowledge of Adobe Creative Suite including Illustrator, Photoshop and InDesign and working knowledge of video editing and animation tools. With relevant graphic design experience, you will have knowledge of how to set up design for output to print or digital channels together with a broad base of technical skills including Microsoft Office and social media channels. You should also demonstrate an interest in photography and willingness to support with College photography/video requests including liaising with external agencies. What makes Blackburn College an Employer of choice? You'll have access to a wide range of benefits and support, including, but not limited to: Salary band: £22,934 - £24,909 gross per annum pro-rata Employee Assistance Programme with a 24/7/365 helpline for advice and support Regular Staff Physical Activity Sessions and reduced-price gym membership Cycle to Work Scheme Family-friendly policies Free eye tests and contribution to VDU-use-only glasses Several food outlets with a variety of menu choices A full range of discounted professional Hair & Beauty services provided by the Academy Salon Professional bakery offering a variety of fresh breads, cakes, and ready meals. Closing Date: 9am Tuesday 7 May 2024 Interview Date: To be confirmed Pease press APPLY we shall then send you our application link.
Education Commission for the Roman Catholic Archdiocese of Southwark
START DATE: ASAP (Ideally May 2024) LOCATION: Notre Dame Catholic Girls' School HOURS/WEEKS: 36 hours per week, 52.14 Weeks SALARY: Grade PO1 SP 28-31(£38037 - £40503) based on above / dependent on experience and qualifications with a higher salary considered for an exceptional candidate We are looking to appoint a Site Manager who is flexible, reliable, enthusiastic and hardworking, to join our vibrant team at Notre Dame Catholic Girls' School. The Site Manager is a key member of the school team and has a vital role to play in the management and maintenance of the school buildings and grounds; providing a safe working environment. The Site Manager will closely work with the Headteacher and the MAT Estates Operations Lead to prioritise, plan and schedule works. We Offer A school with a strong commitment to all staff. A community which is on a rapid journey of improvement with a commitment to being even better. 29 days' annual leave plus 8 bank holidays (pro rata for part-time and term-time contracted support staff) The opportunity to work in a team where your skills, enthusiasm and hard work will be appreciated. Do not be put off applying for a post if you are not a practising Catholic. We welcome applications from colleagues who are supportive of the values of a Catholic School. Our MAT Notre Dame is part of the South East London Catholic Academy Trust ( ) and new colleagues would be expected to share our mission of creating a family of schools that together, through shared support and challenge, strive to provide an authentic Catholic education where all children will be empowered, inspired and flourish. Key Responsibilities and Duties Site Security Act as keyholder for the school site, locking and securing all access and egress points and setting the alarm at the end of every day. Be on the school's keyholder list and respond to the school's security alarm if required. Take resonsibility for ensuring all contractors are properely signed in/out and have left the building at the end of the school day. Ensure all keys are labelled, organised and kept secure. Ensuring the site remains safe and secure throughout the school day to safeguard the school community. General site supervision, including prevention of trepass, ensuring that unauthorised parking does not occur, and, in conjunction with the Headteacher, ensure the safe use of the school site at all times. Health & Safety/Compliance Ensure fire doors are unlocked and are not blocked whilst staff/students/contractors are on site. Act as a fire marshall, including responding to the fire alarm, checking the fire panel and liasing with the emergency services. Ensure that major emergencies: fires, electrical and gas issues are reported immediately and site users are safeguarded eg: by evacuating the premises and assisting emergency services. Respond to incidents eg: ensure bursts, leaks, flooding, equipment/plant breakdown and breakages are dealt with promptly and safely as appropriate. Carry out regular safety checks of the school buildings, fittings and fixtures. Undertake minor repairs where necessary or obtain quotes for remedial works when required. Ensure statutory maintenance checks are completed and logged on the school's Compliance Tracker, laising with the Headteacher promptly for any actions required. Manage the 'Planned Maintenance and Statutory Checks' compliance tracker, arranging for servicing and works to be carried out in a timely manner. Maintain tidy and organised workspaces and storage areas. Safely operate and maintain all machinery and equipment in accordance with the maufacturer's instructions. Ensure the safe and secure storage of all toxic and flammable substances in line with COSHH. Ensure spillages, sickness an other noxious substances (eg: animal faeces) are dealt with promptly. Ensure the school site is safe in adverse weather, eg: clearing ice/snow and gritting. Input risk assessments and follow risk management protocols. Ensure safe working standards are observed at all times and adhere to and promote the school's policy and procedures in relation to health and safety. Follow the school's procedures relating to manual handling and lone working. Site Hygiene and Maintenance Deal with maintenance issues as required eg: blocked toilets, change lightbulbs, remove graffiti and undertake minor repairs. Responsible for daily/weekly/monthly checks of school facilities and equipment to ensure they are maintained in working order. Manage replenishment of consumables throughtout the building eg soap, sanitiser, toilet rolls and tissues. Manage stock levels eg: consumables, as above and place orders as required in line with available budgets and school financial procedures. Undertake portering duties when required eg: moving deliveries to the intended departments, recycling paper and confidential waste and moving furniture. Provide customer service to colleagues eg: organising the moving of equipment and furniture and hanging displays. Promote and adhere to recycling and environmental initatives set up by the school and local council and ensure that the bin stores are kept in good order. Liaise with the cleaning contractors eg: communicating areas which need attention. Report external issues eg: vandalism, defects in fences or hard surfaces to the Headteacher promptly. Organise minor grounds maintenance as required eg: clearing leaves, unblocking drains and gutters, sweeping playgrounds. Other Duties and Responsibilities Work additional hours by agreement eg: maintenance work during school closure, school events. Communicate effectively with the Headteacher and MAT Estates Operations Lead to ensure the safe and efficient running of the site. Attend meetings and discussions which contribute to the overall ethos/work/aims of the school. Adhere to the staff Code of Conduct, dress code and other policies relating to staff. Demonstrate a record of excellent attendance and punctuality. Be aware of and comply with policies and procedures relating to safeguarding, health & safety , security, confidentiality and data protection reporting all concerns to the appropriate person as agreed. Treat all information acquired through employment, both formally and informally, in confidence. Be aware of and support diversity; acting as a positive role model to students. Appreciate and support the work of other professionals. Participate in training and other learning activities and performance development as required. Participate in first aid training as required. Participate in the school's performance appraisal scheme in order to develop and enchance personal and service performance. Use IT as appropriate to support your role. Support the distinctive Catholic ethos of the school and MAT. Any other duties as reasonably requested by the Head teacher. Safeguarding Notre Dame Catholic Girls' School is committed to safeguarding and prompting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo a child protection screening to the post, including checks with past employers and the Disclosure and Barring Service. Want to come and see us? Visits to the school are warmly welcomed. Please contract the school office - by email to make an appointment with the Headteacher. CLOSING DATE: Friday 3 rd May Applications will be considered on receipt and interviews may occur at any stage. Notre Dame reserves the right to commence or complete the recruitment process at any time prior to the closing date. Please note: We do not accept applications via agencies Address: St Edwards House St Paul's Wood Hill Orpington BR5 2SR
Apr 25, 2024
Full time
START DATE: ASAP (Ideally May 2024) LOCATION: Notre Dame Catholic Girls' School HOURS/WEEKS: 36 hours per week, 52.14 Weeks SALARY: Grade PO1 SP 28-31(£38037 - £40503) based on above / dependent on experience and qualifications with a higher salary considered for an exceptional candidate We are looking to appoint a Site Manager who is flexible, reliable, enthusiastic and hardworking, to join our vibrant team at Notre Dame Catholic Girls' School. The Site Manager is a key member of the school team and has a vital role to play in the management and maintenance of the school buildings and grounds; providing a safe working environment. The Site Manager will closely work with the Headteacher and the MAT Estates Operations Lead to prioritise, plan and schedule works. We Offer A school with a strong commitment to all staff. A community which is on a rapid journey of improvement with a commitment to being even better. 29 days' annual leave plus 8 bank holidays (pro rata for part-time and term-time contracted support staff) The opportunity to work in a team where your skills, enthusiasm and hard work will be appreciated. Do not be put off applying for a post if you are not a practising Catholic. We welcome applications from colleagues who are supportive of the values of a Catholic School. Our MAT Notre Dame is part of the South East London Catholic Academy Trust ( ) and new colleagues would be expected to share our mission of creating a family of schools that together, through shared support and challenge, strive to provide an authentic Catholic education where all children will be empowered, inspired and flourish. Key Responsibilities and Duties Site Security Act as keyholder for the school site, locking and securing all access and egress points and setting the alarm at the end of every day. Be on the school's keyholder list and respond to the school's security alarm if required. Take resonsibility for ensuring all contractors are properely signed in/out and have left the building at the end of the school day. Ensure all keys are labelled, organised and kept secure. Ensuring the site remains safe and secure throughout the school day to safeguard the school community. General site supervision, including prevention of trepass, ensuring that unauthorised parking does not occur, and, in conjunction with the Headteacher, ensure the safe use of the school site at all times. Health & Safety/Compliance Ensure fire doors are unlocked and are not blocked whilst staff/students/contractors are on site. Act as a fire marshall, including responding to the fire alarm, checking the fire panel and liasing with the emergency services. Ensure that major emergencies: fires, electrical and gas issues are reported immediately and site users are safeguarded eg: by evacuating the premises and assisting emergency services. Respond to incidents eg: ensure bursts, leaks, flooding, equipment/plant breakdown and breakages are dealt with promptly and safely as appropriate. Carry out regular safety checks of the school buildings, fittings and fixtures. Undertake minor repairs where necessary or obtain quotes for remedial works when required. Ensure statutory maintenance checks are completed and logged on the school's Compliance Tracker, laising with the Headteacher promptly for any actions required. Manage the 'Planned Maintenance and Statutory Checks' compliance tracker, arranging for servicing and works to be carried out in a timely manner. Maintain tidy and organised workspaces and storage areas. Safely operate and maintain all machinery and equipment in accordance with the maufacturer's instructions. Ensure the safe and secure storage of all toxic and flammable substances in line with COSHH. Ensure spillages, sickness an other noxious substances (eg: animal faeces) are dealt with promptly. Ensure the school site is safe in adverse weather, eg: clearing ice/snow and gritting. Input risk assessments and follow risk management protocols. Ensure safe working standards are observed at all times and adhere to and promote the school's policy and procedures in relation to health and safety. Follow the school's procedures relating to manual handling and lone working. Site Hygiene and Maintenance Deal with maintenance issues as required eg: blocked toilets, change lightbulbs, remove graffiti and undertake minor repairs. Responsible for daily/weekly/monthly checks of school facilities and equipment to ensure they are maintained in working order. Manage replenishment of consumables throughtout the building eg soap, sanitiser, toilet rolls and tissues. Manage stock levels eg: consumables, as above and place orders as required in line with available budgets and school financial procedures. Undertake portering duties when required eg: moving deliveries to the intended departments, recycling paper and confidential waste and moving furniture. Provide customer service to colleagues eg: organising the moving of equipment and furniture and hanging displays. Promote and adhere to recycling and environmental initatives set up by the school and local council and ensure that the bin stores are kept in good order. Liaise with the cleaning contractors eg: communicating areas which need attention. Report external issues eg: vandalism, defects in fences or hard surfaces to the Headteacher promptly. Organise minor grounds maintenance as required eg: clearing leaves, unblocking drains and gutters, sweeping playgrounds. Other Duties and Responsibilities Work additional hours by agreement eg: maintenance work during school closure, school events. Communicate effectively with the Headteacher and MAT Estates Operations Lead to ensure the safe and efficient running of the site. Attend meetings and discussions which contribute to the overall ethos/work/aims of the school. Adhere to the staff Code of Conduct, dress code and other policies relating to staff. Demonstrate a record of excellent attendance and punctuality. Be aware of and comply with policies and procedures relating to safeguarding, health & safety , security, confidentiality and data protection reporting all concerns to the appropriate person as agreed. Treat all information acquired through employment, both formally and informally, in confidence. Be aware of and support diversity; acting as a positive role model to students. Appreciate and support the work of other professionals. Participate in training and other learning activities and performance development as required. Participate in first aid training as required. Participate in the school's performance appraisal scheme in order to develop and enchance personal and service performance. Use IT as appropriate to support your role. Support the distinctive Catholic ethos of the school and MAT. Any other duties as reasonably requested by the Head teacher. Safeguarding Notre Dame Catholic Girls' School is committed to safeguarding and prompting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo a child protection screening to the post, including checks with past employers and the Disclosure and Barring Service. Want to come and see us? Visits to the school are warmly welcomed. Please contract the school office - by email to make an appointment with the Headteacher. CLOSING DATE: Friday 3 rd May Applications will be considered on receipt and interviews may occur at any stage. Notre Dame reserves the right to commence or complete the recruitment process at any time prior to the closing date. Please note: We do not accept applications via agencies Address: St Edwards House St Paul's Wood Hill Orpington BR5 2SR
London- Estate Manager Purpose of the Role The Estate Manager is responsible for the day-to-day management of a 3-phase mixed-use development. This role includes budgeting, managing staff, and collaborating with procurement and M&E consultants to provide high-quality operational management on-site. You will oversee residential services, property management, and engineering services across the estate, ensuring the Client's vision and values are met in an innovative, operationally efficient manner. This position serves as the primary liaison for occupier services and manages the management team for this unique mixed-use estate. The ideal candidate will have a strong background in residential property management with sound financial management skills and the ability to deliver services in accordance with legislation and regulations. A minimum of 5 years of experience in residential property and at least 1 year of team management experience is required, as well as proficiency in managing operations such as staff and service contracts, tenant satisfaction, and related duties. Familiarity with relevant legislation, IRPM and RICS service principles, and the ability to interpret technical procedures and regulations are essential. Strong communication and interpersonal skills, as well as proficiency in Microsoft Office, are necessary. Key Responsibilities Main Duties 1. Legislation and Compliance: Ensure adherence to relevant legislation, ARMA, and RICS guidelines, as well as operational procedures. 2. Collaboration: Work closely with the Managing Agent to coordinate operations, facilities management, financial reporting, people management, tenant liaison, and contract management. 3. Customer Service: Ensure all service teams at 250 City Road provide five-star customer service. 4. Mediation: Serve as an intermediary among owners/residents, on-site managers, and staff to facilitate prompt resolution of questions and problems. 5. Customer Inquiries: Act as the primary contact for customer service requests and complaints. 6. Property Inspections: Oversee routine property inspections by building managers and address any issues. 7. Facility Maintenance: Oversee the Facilities Manager's responsibility for maintaining facilities and health and safety records. 8. Building Management: Manage the effective and efficient building management, including car parks, landscaped areas, plant rooms, common areas, and front-of-house spaces. 9. Stakeholder Relationships: Foster professional relationships with resident representatives, commercial occupier representatives, and encourage open communication on estate issues. 10. Contract Management: Support contract management for outsourced building services and ensure staff meet high standards using appropriate equipment. 11. Staff Training: Provide training to staff regarding general cleaning standards, health and safety, equipment operation, manual handling, and COSHH. 12. Service Charge Budgeting: Assist in the creation of annual service charge budgets and coordinate the input of internal resources. 13. Health & Safety: Establish, maintain, and enforce health and safety practices and emergency procedures. 14. Safety Management: Act as the Responsible Person (Building Safety Manager/Responsible Person) and Senior Fire Warden in emergencies. 15. Document Management: Ensure procedures and policies are communicated effectively and are up-to-date in hard copy or on the resident's portal. 16. Employee Management: Oversee building staff training, development, and welfare in line with company policies and appraisal processes. 17. Procurement and Contracting: Proactively procure building and contracted services in line with company tender guidelines to uphold standards. 18. Long-Term Planning: Implement Fabric Management and Long-Term Costing (CAPEX) initiatives for value-for-money estate management. 19. Safety Practices: Promote a safe working environment and ensure compliance with health and safety legislation among staff, contractors, and suppliers. 20. ESG Management: Oversee the site's environmental, social, and governance initiatives in alignment with 5 E's. 21. Building Safety Regulations: Implement new building safety regulations to ensure compliance with the Building Safety Regulator and internal policies. 22. Construction Transition: Coordinate with client operations, construction teams, and site teams to ensure a smooth transition from an active construction site to normal business operations. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 25, 2024
Full time
London- Estate Manager Purpose of the Role The Estate Manager is responsible for the day-to-day management of a 3-phase mixed-use development. This role includes budgeting, managing staff, and collaborating with procurement and M&E consultants to provide high-quality operational management on-site. You will oversee residential services, property management, and engineering services across the estate, ensuring the Client's vision and values are met in an innovative, operationally efficient manner. This position serves as the primary liaison for occupier services and manages the management team for this unique mixed-use estate. The ideal candidate will have a strong background in residential property management with sound financial management skills and the ability to deliver services in accordance with legislation and regulations. A minimum of 5 years of experience in residential property and at least 1 year of team management experience is required, as well as proficiency in managing operations such as staff and service contracts, tenant satisfaction, and related duties. Familiarity with relevant legislation, IRPM and RICS service principles, and the ability to interpret technical procedures and regulations are essential. Strong communication and interpersonal skills, as well as proficiency in Microsoft Office, are necessary. Key Responsibilities Main Duties 1. Legislation and Compliance: Ensure adherence to relevant legislation, ARMA, and RICS guidelines, as well as operational procedures. 2. Collaboration: Work closely with the Managing Agent to coordinate operations, facilities management, financial reporting, people management, tenant liaison, and contract management. 3. Customer Service: Ensure all service teams at 250 City Road provide five-star customer service. 4. Mediation: Serve as an intermediary among owners/residents, on-site managers, and staff to facilitate prompt resolution of questions and problems. 5. Customer Inquiries: Act as the primary contact for customer service requests and complaints. 6. Property Inspections: Oversee routine property inspections by building managers and address any issues. 7. Facility Maintenance: Oversee the Facilities Manager's responsibility for maintaining facilities and health and safety records. 8. Building Management: Manage the effective and efficient building management, including car parks, landscaped areas, plant rooms, common areas, and front-of-house spaces. 9. Stakeholder Relationships: Foster professional relationships with resident representatives, commercial occupier representatives, and encourage open communication on estate issues. 10. Contract Management: Support contract management for outsourced building services and ensure staff meet high standards using appropriate equipment. 11. Staff Training: Provide training to staff regarding general cleaning standards, health and safety, equipment operation, manual handling, and COSHH. 12. Service Charge Budgeting: Assist in the creation of annual service charge budgets and coordinate the input of internal resources. 13. Health & Safety: Establish, maintain, and enforce health and safety practices and emergency procedures. 14. Safety Management: Act as the Responsible Person (Building Safety Manager/Responsible Person) and Senior Fire Warden in emergencies. 15. Document Management: Ensure procedures and policies are communicated effectively and are up-to-date in hard copy or on the resident's portal. 16. Employee Management: Oversee building staff training, development, and welfare in line with company policies and appraisal processes. 17. Procurement and Contracting: Proactively procure building and contracted services in line with company tender guidelines to uphold standards. 18. Long-Term Planning: Implement Fabric Management and Long-Term Costing (CAPEX) initiatives for value-for-money estate management. 19. Safety Practices: Promote a safe working environment and ensure compliance with health and safety legislation among staff, contractors, and suppliers. 20. ESG Management: Oversee the site's environmental, social, and governance initiatives in alignment with 5 E's. 21. Building Safety Regulations: Implement new building safety regulations to ensure compliance with the Building Safety Regulator and internal policies. 22. Construction Transition: Coordinate with client operations, construction teams, and site teams to ensure a smooth transition from an active construction site to normal business operations. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Purpose of the Role As a full-time, site-based Facilities Manager, your main goal is to support the Estate Manager in providing high-quality property management services for the benefit of clients, residents, and commercial tenants across the development. This role involves leading the operational management of the site's facilities, M&E and associated plant, health and safety compliance, and contractors. It covers all communal areas, private resident facilities, car park and basement areas, landscaped areas, and other locations used by residential leaseholders, tenants, commercial occupiers, and their visitors. Main Duties 1. Health & Safety Oversight: Maintain up-to-date operational reporting and health and safety systems, ensuring all legal and statutory requirements are met. 2. Risk Assessment Management: Prepare each site for risk assessment, targeting compliance ratings of 85% or higher, and ensure action plans are implemented. 3. Resident Engagement: Meet with residents on-site as needed and relay their inquiries to the Estate Manager promptly. 4. Compliance and Monitoring: Oversee site personnel and provide feedback on performance and conduct issues. 5. Utility Management: Track utility consumption at all sites and update the operational reporting system accordingly. 6. Meeting Attendance: Attend client and resident meetings (outside of normal working hours, if necessary). 7. Client and Resident Relationships: Cultivate a strong working relationship with client or resident representatives and manage satisfaction with service delivery. 8. Inspections and Emergency Response: Conduct regular property inspections and respond to emergencies as the first point of contact. 9. Waste Management: Manage the waste management plan and its application across the entire site. 10. Accident and Incident Management: Assist in investigating accidents and incidents, and reporting findings. 11. Repairs and Maintenance: Oversee repairs and maintenance, including sourcing quotes for insurance claims and instructing repairs. 12. Contract and Procurement Management: Tender, procure, and manage maintenance agreements according to company protocols. 13. Contractor Performance Monitoring: Evaluate contractor performance and provide feedback as needed. 14. Project Management: Monitor project works and keep the Estate Manager updated on progress. 15. Leaseholder Alteration Monitoring: Monitor alterations within apartments and report any unknown works to the Estate Manager. 16. Budget Preparation: Assist in preparing annual service charge budgets by drafting recommendations and financial requests. Qualifications, Skills, and Experience Proven experience in residential facilities management (AIRPM or equivalent qualification preferred). Intermediate proficiency in Microsoft Office applications. Strong communication and contractor relationship skills. Excellent time management and organisational abilities. Strong attention to detail. Customer service-oriented mindset with a focus on service excellence. Effective team player. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 25, 2024
Full time
Purpose of the Role As a full-time, site-based Facilities Manager, your main goal is to support the Estate Manager in providing high-quality property management services for the benefit of clients, residents, and commercial tenants across the development. This role involves leading the operational management of the site's facilities, M&E and associated plant, health and safety compliance, and contractors. It covers all communal areas, private resident facilities, car park and basement areas, landscaped areas, and other locations used by residential leaseholders, tenants, commercial occupiers, and their visitors. Main Duties 1. Health & Safety Oversight: Maintain up-to-date operational reporting and health and safety systems, ensuring all legal and statutory requirements are met. 2. Risk Assessment Management: Prepare each site for risk assessment, targeting compliance ratings of 85% or higher, and ensure action plans are implemented. 3. Resident Engagement: Meet with residents on-site as needed and relay their inquiries to the Estate Manager promptly. 4. Compliance and Monitoring: Oversee site personnel and provide feedback on performance and conduct issues. 5. Utility Management: Track utility consumption at all sites and update the operational reporting system accordingly. 6. Meeting Attendance: Attend client and resident meetings (outside of normal working hours, if necessary). 7. Client and Resident Relationships: Cultivate a strong working relationship with client or resident representatives and manage satisfaction with service delivery. 8. Inspections and Emergency Response: Conduct regular property inspections and respond to emergencies as the first point of contact. 9. Waste Management: Manage the waste management plan and its application across the entire site. 10. Accident and Incident Management: Assist in investigating accidents and incidents, and reporting findings. 11. Repairs and Maintenance: Oversee repairs and maintenance, including sourcing quotes for insurance claims and instructing repairs. 12. Contract and Procurement Management: Tender, procure, and manage maintenance agreements according to company protocols. 13. Contractor Performance Monitoring: Evaluate contractor performance and provide feedback as needed. 14. Project Management: Monitor project works and keep the Estate Manager updated on progress. 15. Leaseholder Alteration Monitoring: Monitor alterations within apartments and report any unknown works to the Estate Manager. 16. Budget Preparation: Assist in preparing annual service charge budgets by drafting recommendations and financial requests. Qualifications, Skills, and Experience Proven experience in residential facilities management (AIRPM or equivalent qualification preferred). Intermediate proficiency in Microsoft Office applications. Strong communication and contractor relationship skills. Excellent time management and organisational abilities. Strong attention to detail. Customer service-oriented mindset with a focus on service excellence. Effective team player. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
The Guy's and St. Thomas' Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals. We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation. You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society. Key Responsibilities The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office. You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You'll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills, Knowledge and Expertise: Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions. Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks. Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company. Work closely with IT manager for the benefit of the tech environment. Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager. Mentor and guide less experienced IT support team members. Excellent communication skills, dealing with both users and stakeholders Incident management and ownership and good prioritisation Service ownership and taking responsibility for a great level of service. Comfortable formulating and delivering user training and guidance. Technical skills: Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required. As the organisation has a hybrid working policy, you'll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security. Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution Maintain and support Intune-managed hardware inventory - windows on surface pro, byod, android and apple devices - and application clients Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training Promote an inclusive, collaborative, and respectful working environment (lead by example) Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting. Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online. Experience of supporting and configuring Microsoft365 platform - including Sharepoint, Onedrive, Teams, Bookings, Forms Experience configuring Microsoft Intune - understanding configuration profiles, application packaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework or working knowledge of service management concept Support hybrid meeting solutions and cloud printing Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms Soft skills: Excellent communication skills, dealing with both users and stakeholder Incident management and ownership and good prioritisatio Service ownership and taking responsibility for a great level of service Comfortable working within project parameters, contributing towards and formulating technical project docs Experience of mentoring colleagues and/or direct reports through professional development Comfortable formulating and delivering user training and guidance Benefits: Up to 12% employer pension contribution. Annual personal development budget. Annual health and wellbeing personal allowance. Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT Kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Apr 25, 2024
Full time
The Guy's and St. Thomas' Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals. We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation. You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society. Key Responsibilities The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office. You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You'll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills, Knowledge and Expertise: Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions. Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks. Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company. Work closely with IT manager for the benefit of the tech environment. Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager. Mentor and guide less experienced IT support team members. Excellent communication skills, dealing with both users and stakeholders Incident management and ownership and good prioritisation Service ownership and taking responsibility for a great level of service. Comfortable formulating and delivering user training and guidance. Technical skills: Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required. As the organisation has a hybrid working policy, you'll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security. Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution Maintain and support Intune-managed hardware inventory - windows on surface pro, byod, android and apple devices - and application clients Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training Promote an inclusive, collaborative, and respectful working environment (lead by example) Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting. Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online. Experience of supporting and configuring Microsoft365 platform - including Sharepoint, Onedrive, Teams, Bookings, Forms Experience configuring Microsoft Intune - understanding configuration profiles, application packaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework or working knowledge of service management concept Support hybrid meeting solutions and cloud printing Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms Soft skills: Excellent communication skills, dealing with both users and stakeholder Incident management and ownership and good prioritisatio Service ownership and taking responsibility for a great level of service Comfortable working within project parameters, contributing towards and formulating technical project docs Experience of mentoring colleagues and/or direct reports through professional development Comfortable formulating and delivering user training and guidance Benefits: Up to 12% employer pension contribution. Annual personal development budget. Annual health and wellbeing personal allowance. Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT Kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Salary: £Exceptional with extensive benefits Leading American law firm are looking for a head of facilities to join their London office and oversee and manage all aspects of facility operations and maintenance to ensure a safe and well-maintained working environment. The position also includes operational involvement in the running of the Office Services department and day to day management of the Facilities Manager and team members. Responsibilities will include: Facilities management Develop and implement effective maintenance programs to ensure the proper functioning of all building systems, including HVAC, plumbing, electrical, and security systems; Coordinate and oversee maintenance activities, including repairs, inspections, and preventative maintenance to minimize downtime and ensure compliance with safety regulations; Schedule and approve planned preventative maintenance (PPM) requirements for the office; Optimize space utilization by coordinating and managing office layout changes, relocations, and renovations; Work with the international Real Estate and Facilities teams to provide operations support relating to any physical move / relocation projects, including external moves/ internal reconfigurations and working with external third parties (e.g. designers, builders, agents etc), and preparing detailed planning schedules, as needed; Manage the day to day operation of the post room / reprographics department - undertaking large volumes of printing, photocopying, scanning, binding and booklet making ensuring production of high quality documents to agreed standards and delivery; Responsible for the day-to-day management, coordination and contract management of building management services and external contractors / suppliers; Oversee relationships with external service providers, including janitorial services, security firms, maintenance contractors, and other facility-related vendors; Monitor service levels, negotiate contracts, and ensure deliverables meet quality and cost standards. Develop and manage the facility's and Office Services budget, including forecasting and tracking expenses related to maintenance, repairs, renovations, and other facility-related projects; Collaborate on review of landlord charges vs lease (with international real estate team). Provide leadership and direction to the Facilities Manager and Office Services team to enable them to deliver in a consistent and structured approach to service levels, including hiring, training, and performance management; Foster a collaborative and inclusive work environment, promoting professional growth and development; This role requires a combination of strong leadership, technical expertise, and organizational skills to effectively manage a range of facility-related activities. It is essential that you have previous experience as a facilities director / head of facilities from another US, international or leading UK law firm or similar City based professional services culture. You must have strong knowledge of building systems, maintenance, and construction practices, as well as health and safety regulations and compliance. Experience of office moves or relocations is a significant advantage. Fantastic opportunity for a facilities director looking for a new challenge in a leading firm. Exceptional benefits on offer. In the first instance, please email a CV to John McKinlay if you have relevant experience in the right sectors. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details. Salary: £Exceptional with extensive benefits Leading American law firm are looking for a head of facilities to join their London office and oversee and manage all aspects of facility operations and maintenance to ensure a safe and well-maintained working environment. The position also includes operational involvement in the running of the Office Services department and day to day management of the Facilities Manager and team members. Responsibilities will include: Facilities management Develop and implement effective maintenance programs to ensure the proper functioning of all building systems, including HVAC, plumbing, electrical, and security systems; Coordinate and oversee maintenance activities, including repairs, inspections, and preventative maintenance to minimize downtime and ensure compliance with safety regulations; Schedule and approve planned preventative maintenance (PPM) requirements for the office; Optimize space utilization by coordinating and managing office layout changes, relocations, and renovations; Work with the international Real Estate and Facilities teams to provide operations support relating to any physical move / relocation projects, including external moves/ internal reconfigurations and working with external third parties (e.g. designers, builders, agents etc), and preparing detailed planning schedules, as needed; Manage the day to day operation of the post room / reprographics department - undertaking large volumes of printing, photocopying, scanning, binding and booklet making ensuring production of high quality documents to agreed standards and delivery; Responsible for the day-to-day management, coordination and contract management of building management services and external contractors / suppliers; Oversee relationships with external service providers, including janitorial services, security firms, maintenance contractors, and other facility-related vendors; Monitor service levels, negotiate contracts, and ensure deliverables meet quality and cost standards. Develop and manage the facility's and Office Services budget, including forecasting and tracking expenses related to maintenance, repairs, renovations, and other facility-related projects; Collaborate on review of landlord charges vs lease (with international real estate team). Provide leadership and direction to the Facilities Manager and Office Services team to enable them to deliver in a consistent and structured approach to service levels, including hiring, training, and performance management; Foster a collaborative and inclusive work environment, promoting professional growth and development; This role requires a combination of strong leadership, technical expertise, and organizational skills to effectively manage a range of facility-related activities. It is essential that you have previous experience as a facilities director / head of facilities from another US, international or leading UK law firm or similar City based professional services culture. You must have strong knowledge of building systems, maintenance, and construction practices, as well as health and safety regulations and compliance. Experience of office moves or relocations is a significant advantage. Fantastic opportunity for a facilities director looking for a new challenge in a leading firm. Exceptional benefits on offer. In the first instance, please email a CV to John McKinlay if you have relevant experience in the right sectors. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details. McKinlay Law is the trading name of McKinlay Recruitment Services Ltd. Registered in England No. VAT Reg. No. . Where we are? McKinlay Recruitment Services Ltd., 26-27 Bedford Square, London, United Kingdom, WC1B 3HP Submit your CV: I have read and agree with the Privacy Policy including GDPR guidelines.
Apr 25, 2024
Full time
Salary: £Exceptional with extensive benefits Leading American law firm are looking for a head of facilities to join their London office and oversee and manage all aspects of facility operations and maintenance to ensure a safe and well-maintained working environment. The position also includes operational involvement in the running of the Office Services department and day to day management of the Facilities Manager and team members. Responsibilities will include: Facilities management Develop and implement effective maintenance programs to ensure the proper functioning of all building systems, including HVAC, plumbing, electrical, and security systems; Coordinate and oversee maintenance activities, including repairs, inspections, and preventative maintenance to minimize downtime and ensure compliance with safety regulations; Schedule and approve planned preventative maintenance (PPM) requirements for the office; Optimize space utilization by coordinating and managing office layout changes, relocations, and renovations; Work with the international Real Estate and Facilities teams to provide operations support relating to any physical move / relocation projects, including external moves/ internal reconfigurations and working with external third parties (e.g. designers, builders, agents etc), and preparing detailed planning schedules, as needed; Manage the day to day operation of the post room / reprographics department - undertaking large volumes of printing, photocopying, scanning, binding and booklet making ensuring production of high quality documents to agreed standards and delivery; Responsible for the day-to-day management, coordination and contract management of building management services and external contractors / suppliers; Oversee relationships with external service providers, including janitorial services, security firms, maintenance contractors, and other facility-related vendors; Monitor service levels, negotiate contracts, and ensure deliverables meet quality and cost standards. Develop and manage the facility's and Office Services budget, including forecasting and tracking expenses related to maintenance, repairs, renovations, and other facility-related projects; Collaborate on review of landlord charges vs lease (with international real estate team). Provide leadership and direction to the Facilities Manager and Office Services team to enable them to deliver in a consistent and structured approach to service levels, including hiring, training, and performance management; Foster a collaborative and inclusive work environment, promoting professional growth and development; This role requires a combination of strong leadership, technical expertise, and organizational skills to effectively manage a range of facility-related activities. It is essential that you have previous experience as a facilities director / head of facilities from another US, international or leading UK law firm or similar City based professional services culture. You must have strong knowledge of building systems, maintenance, and construction practices, as well as health and safety regulations and compliance. Experience of office moves or relocations is a significant advantage. Fantastic opportunity for a facilities director looking for a new challenge in a leading firm. Exceptional benefits on offer. In the first instance, please email a CV to John McKinlay if you have relevant experience in the right sectors. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details. Salary: £Exceptional with extensive benefits Leading American law firm are looking for a head of facilities to join their London office and oversee and manage all aspects of facility operations and maintenance to ensure a safe and well-maintained working environment. The position also includes operational involvement in the running of the Office Services department and day to day management of the Facilities Manager and team members. Responsibilities will include: Facilities management Develop and implement effective maintenance programs to ensure the proper functioning of all building systems, including HVAC, plumbing, electrical, and security systems; Coordinate and oversee maintenance activities, including repairs, inspections, and preventative maintenance to minimize downtime and ensure compliance with safety regulations; Schedule and approve planned preventative maintenance (PPM) requirements for the office; Optimize space utilization by coordinating and managing office layout changes, relocations, and renovations; Work with the international Real Estate and Facilities teams to provide operations support relating to any physical move / relocation projects, including external moves/ internal reconfigurations and working with external third parties (e.g. designers, builders, agents etc), and preparing detailed planning schedules, as needed; Manage the day to day operation of the post room / reprographics department - undertaking large volumes of printing, photocopying, scanning, binding and booklet making ensuring production of high quality documents to agreed standards and delivery; Responsible for the day-to-day management, coordination and contract management of building management services and external contractors / suppliers; Oversee relationships with external service providers, including janitorial services, security firms, maintenance contractors, and other facility-related vendors; Monitor service levels, negotiate contracts, and ensure deliverables meet quality and cost standards. Develop and manage the facility's and Office Services budget, including forecasting and tracking expenses related to maintenance, repairs, renovations, and other facility-related projects; Collaborate on review of landlord charges vs lease (with international real estate team). Provide leadership and direction to the Facilities Manager and Office Services team to enable them to deliver in a consistent and structured approach to service levels, including hiring, training, and performance management; Foster a collaborative and inclusive work environment, promoting professional growth and development; This role requires a combination of strong leadership, technical expertise, and organizational skills to effectively manage a range of facility-related activities. It is essential that you have previous experience as a facilities director / head of facilities from another US, international or leading UK law firm or similar City based professional services culture. You must have strong knowledge of building systems, maintenance, and construction practices, as well as health and safety regulations and compliance. Experience of office moves or relocations is a significant advantage. Fantastic opportunity for a facilities director looking for a new challenge in a leading firm. Exceptional benefits on offer. In the first instance, please email a CV to John McKinlay if you have relevant experience in the right sectors. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details. McKinlay Law is the trading name of McKinlay Recruitment Services Ltd. Registered in England No. VAT Reg. No. . Where we are? McKinlay Recruitment Services Ltd., 26-27 Bedford Square, London, United Kingdom, WC1B 3HP Submit your CV: I have read and agree with the Privacy Policy including GDPR guidelines.
Job Title: Office Manager Salary: 18 per hour Type: Temp Hours: 9am-5pm Location: City of London - Office Based Are you ready for an exciting opportunity as an Office Manager? Join our client, a leading finance company, and be part of their dynamic team! We are seeking a motivated and organised individual who can oversee daily operations and contribute to an exciting office move. This is your chance to work closely with the CEO and Senior Consultants providing essential daily support. Why Work for this Company? Stunning offices based in the heart of the City! Extremely competitive hourly rate The chance to grow and develop within a reptuable financial services company On your first day of temping, Office Angels Boost benefits kick in. These perks include exclusive discounts at major retailers, eye care vouchers, wellbeing seminars, and much more! Join a team that values your well-being and personal growth. Duties: Overseeing and managing an exciting office move within the first few months of employment Working closely alongside the Event Manager to assist with various events Managing daily operational activities, such as utilities and office materials Smartly managing the diary of the CEO and Senior Consultants Overseeing office facilities, such as cleaners, landlords, and purchasing supplies Organising and providing support for events, trade fairs, or external training courses Writing, editing, and proofreading presentations, blogs, marketing materials, and press releases Is This You? Previous experience as an Office Manager or in a similar position Exceptional organisational and time management skills Strong written and verbal communication abilities Proficient computer skills, including experience with CRM tools Attention to detail and ability to multitask effectively A proactive and positive approach to problem-solving Enthusiasm and willingness to contribute to a dynamic team If you are ready to take on new challenges and be part of a thriving finance company, we want to hear from you! Apply now and embark on an exciting career as an Office Manager. Don't miss out on this opportunity to join our client and make a real impact with their team! Note: This role is based in the City of London. The office is conveniently located just 2 minutes' walk from London Fenchurch Street train station. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2024
Seasonal
Job Title: Office Manager Salary: 18 per hour Type: Temp Hours: 9am-5pm Location: City of London - Office Based Are you ready for an exciting opportunity as an Office Manager? Join our client, a leading finance company, and be part of their dynamic team! We are seeking a motivated and organised individual who can oversee daily operations and contribute to an exciting office move. This is your chance to work closely with the CEO and Senior Consultants providing essential daily support. Why Work for this Company? Stunning offices based in the heart of the City! Extremely competitive hourly rate The chance to grow and develop within a reptuable financial services company On your first day of temping, Office Angels Boost benefits kick in. These perks include exclusive discounts at major retailers, eye care vouchers, wellbeing seminars, and much more! Join a team that values your well-being and personal growth. Duties: Overseeing and managing an exciting office move within the first few months of employment Working closely alongside the Event Manager to assist with various events Managing daily operational activities, such as utilities and office materials Smartly managing the diary of the CEO and Senior Consultants Overseeing office facilities, such as cleaners, landlords, and purchasing supplies Organising and providing support for events, trade fairs, or external training courses Writing, editing, and proofreading presentations, blogs, marketing materials, and press releases Is This You? Previous experience as an Office Manager or in a similar position Exceptional organisational and time management skills Strong written and verbal communication abilities Proficient computer skills, including experience with CRM tools Attention to detail and ability to multitask effectively A proactive and positive approach to problem-solving Enthusiasm and willingness to contribute to a dynamic team If you are ready to take on new challenges and be part of a thriving finance company, we want to hear from you! Apply now and embark on an exciting career as an Office Manager. Don't miss out on this opportunity to join our client and make a real impact with their team! Note: This role is based in the City of London. The office is conveniently located just 2 minutes' walk from London Fenchurch Street train station. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities: Manage operational workstreams including Asset and Engineering, and Soft Services Support Services functions to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs. Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance. Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts. Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract Actively engage and involved in Skanska s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible. Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions. We are looking for: Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions. Management of FM services within a PFI contract or Defence or Secure Environment preferable. Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers. Ability to hold DV security clearance. Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Apr 25, 2024
Full time
FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities: Manage operational workstreams including Asset and Engineering, and Soft Services Support Services functions to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs. Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance. Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts. Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract Actively engage and involved in Skanska s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible. Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions. We are looking for: Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions. Management of FM services within a PFI contract or Defence or Secure Environment preferable. Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers. Ability to hold DV security clearance. Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Role: Business Development Manager - Commercial, M&E, FM Salary: 50k plus attractive commission Job Status: Permanent/Full-Time Location: National, but ideally located in the South East and London Vacancy Reference: VR/05120 Role Description: Bridge Recruitment is currently networking for a Business Development Manager to join the Team of one of our clients, a nationwide contract service provider operating within the commercial property sector to include Property Management, Facilities Management, M&E, drainage and waste. As Business Development Manager, you will be responsible for driving revenue growth by identifying opportunities, building relationships and closing deals within these sectors. The ideal Business Development Manager will have a strong background in account management, sales and business development, and will have proven experience of selling to or for PM, FM or M&E businesses. Responsibilities: Develop a comprehensive strategic plan outlining short-, medium- and long-term goals for the new Business Development M&E department Understand and articulate the value proposition of services across all three business units to existing clients, developing accounts and new prospects Regular client facing meetings, updating CRM with all interactions and regular focus on closing deals Identify opportunities for expansion of existing and new customers in the M&E and FM markets Set clear KPIs to measure success and develop tactics for achieving them, including cross-selling and upselling techniques Handle customer inquiries, objections and negotiations effectively, ensuring a high level of customer satisfaction Provide leadership in the growth and development of the department. Consider how you would determine success, when and how to expand the department Collaborate with the Client Relationship Team to optimise client engagement and retention strategies Utilise past performance metrics and industry insights to inform decision-making and drive results Securing Framework Agreements and Contracts, identify and pursue opportunities to secure new framework agreements and contracts, negotiating terms and conditions to achieve mutually beneficial outcomes Collaborate with marketing team to develop targeted campaigns and promotional materials that support business development efforts, effectively reaching and engaging potential clients Requirements: Proven track record of success in business development, account management, client acquisition, portfolio growth Strong understanding of the M&E and FM sectors, with established networks and relationships within the industry Excellent communication, negotiation and presentation skills Strategic thinker with the ability to develop and execute innovative sales strategies Proficiency in CRM software, Microsoft Office Suite and LinkedIn posting Ability to work independently and collaboratively in a fast-paced environment Willingness to travel as required Experience in setting and achieving ambitious revenue targets and KPIs Proficiency in managing time effectively and prioritising tasks Motivated self-starter with a passion for driving growth and delivering results Previous experience in handling tendered works and framework agreements (preferred)
Apr 25, 2024
Full time
Role: Business Development Manager - Commercial, M&E, FM Salary: 50k plus attractive commission Job Status: Permanent/Full-Time Location: National, but ideally located in the South East and London Vacancy Reference: VR/05120 Role Description: Bridge Recruitment is currently networking for a Business Development Manager to join the Team of one of our clients, a nationwide contract service provider operating within the commercial property sector to include Property Management, Facilities Management, M&E, drainage and waste. As Business Development Manager, you will be responsible for driving revenue growth by identifying opportunities, building relationships and closing deals within these sectors. The ideal Business Development Manager will have a strong background in account management, sales and business development, and will have proven experience of selling to or for PM, FM or M&E businesses. Responsibilities: Develop a comprehensive strategic plan outlining short-, medium- and long-term goals for the new Business Development M&E department Understand and articulate the value proposition of services across all three business units to existing clients, developing accounts and new prospects Regular client facing meetings, updating CRM with all interactions and regular focus on closing deals Identify opportunities for expansion of existing and new customers in the M&E and FM markets Set clear KPIs to measure success and develop tactics for achieving them, including cross-selling and upselling techniques Handle customer inquiries, objections and negotiations effectively, ensuring a high level of customer satisfaction Provide leadership in the growth and development of the department. Consider how you would determine success, when and how to expand the department Collaborate with the Client Relationship Team to optimise client engagement and retention strategies Utilise past performance metrics and industry insights to inform decision-making and drive results Securing Framework Agreements and Contracts, identify and pursue opportunities to secure new framework agreements and contracts, negotiating terms and conditions to achieve mutually beneficial outcomes Collaborate with marketing team to develop targeted campaigns and promotional materials that support business development efforts, effectively reaching and engaging potential clients Requirements: Proven track record of success in business development, account management, client acquisition, portfolio growth Strong understanding of the M&E and FM sectors, with established networks and relationships within the industry Excellent communication, negotiation and presentation skills Strategic thinker with the ability to develop and execute innovative sales strategies Proficiency in CRM software, Microsoft Office Suite and LinkedIn posting Ability to work independently and collaboratively in a fast-paced environment Willingness to travel as required Experience in setting and achieving ambitious revenue targets and KPIs Proficiency in managing time effectively and prioritising tasks Motivated self-starter with a passion for driving growth and delivering results Previous experience in handling tendered works and framework agreements (preferred)
Hours: 40 hours per week, working 5 days over 7 to include weekends on a rota basis Contract: Permanent, Full Time Location: Swinton Estate Ripon, North Yorkshire Salary: Up to £23,920 per annum. Plus,on top of your salary you canearn up to £400 service charge per quarter (based on eligibility) Who we are: Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award-winning Samuels Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts, and café, and last but by no means least the Swinton cookery school. As part of our C.A.S.T.L.E commitments, environment, and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members. The Role To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests. To be fully conversant with the hotels cancellation policy and ensure that correct terms are issued to clients, that deposits are received, and efficient billing is carried out in accordance with company policy. To refer to the Revenue Manager before any enquiry is denied. To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients. To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied To support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked. To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system. To make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out. To provide weekly delegate lists and function sheets for forthcoming cookery school courses. To update third party websites on a regular basis. To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated Candidates should: Previous experience in a similar hotel environment would be an advantage A cheerful and positive personality Outstanding attention to detail Good computer skills Excellent attention to detail Excellent time management and organisational skills A responsible and detail-oriented approach to tasks Ability to work alone or as part of a team Ability to work under pressure and to deadlines Good spoken and written English Package description Quarterly service charge 30 days annual leave including bank holidays, increasing with service Summer party, Christmas Party, Long Service Awards Eligible team members will benefit from a NEST pension scheme Use of the Country Club & Spa 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests £75 room rate for yourself, friends & family 15% discount for food & beverage or spa for family and friends 15% off Swinton Estate voucher purchases Refer a friend scheme up to £500.00 for a full-time member of staff Access to discounts, cinema tickets, days out and much more with Hospitality Rewards Complimentary meal when on duty Employee of the month awards Full Uniform Learning and Development opportunities to grow and progress through our business Ts & Cs apply You may have experience in the following: Reservation Coordinator, Hotel Reservations Agent, Accommodation Booking Coordinator, Booking Officer, Guest Services Coordinator, Room Reservations Coordinator, Hospitality Reservations Specialist, etc. REF- JBRP1_UKTJ
Apr 25, 2024
Full time
Hours: 40 hours per week, working 5 days over 7 to include weekends on a rota basis Contract: Permanent, Full Time Location: Swinton Estate Ripon, North Yorkshire Salary: Up to £23,920 per annum. Plus,on top of your salary you canearn up to £400 service charge per quarter (based on eligibility) Who we are: Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award-winning Samuels Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts, and café, and last but by no means least the Swinton cookery school. As part of our C.A.S.T.L.E commitments, environment, and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members. The Role To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests. To be fully conversant with the hotels cancellation policy and ensure that correct terms are issued to clients, that deposits are received, and efficient billing is carried out in accordance with company policy. To refer to the Revenue Manager before any enquiry is denied. To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients. To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied To support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked. To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system. To make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out. To provide weekly delegate lists and function sheets for forthcoming cookery school courses. To update third party websites on a regular basis. To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated Candidates should: Previous experience in a similar hotel environment would be an advantage A cheerful and positive personality Outstanding attention to detail Good computer skills Excellent attention to detail Excellent time management and organisational skills A responsible and detail-oriented approach to tasks Ability to work alone or as part of a team Ability to work under pressure and to deadlines Good spoken and written English Package description Quarterly service charge 30 days annual leave including bank holidays, increasing with service Summer party, Christmas Party, Long Service Awards Eligible team members will benefit from a NEST pension scheme Use of the Country Club & Spa 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests £75 room rate for yourself, friends & family 15% discount for food & beverage or spa for family and friends 15% off Swinton Estate voucher purchases Refer a friend scheme up to £500.00 for a full-time member of staff Access to discounts, cinema tickets, days out and much more with Hospitality Rewards Complimentary meal when on duty Employee of the month awards Full Uniform Learning and Development opportunities to grow and progress through our business Ts & Cs apply You may have experience in the following: Reservation Coordinator, Hotel Reservations Agent, Accommodation Booking Coordinator, Booking Officer, Guest Services Coordinator, Room Reservations Coordinator, Hospitality Reservations Specialist, etc. REF- JBRP1_UKTJ
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. About the role As the Facilities and Utilities Lead, you will be responsible for devising and deploying strategies to provide best in class engineering support to our manufacturing sites, optimizing performance, reliability and operational costs of our facilities and utilities systems. You will also ensure key capital investment projects have expert support at each one of the stage gates. In addition, you will be a champion of technical mastery and innovation, and will explore and implement new technologies and solutions that can enhance our engineering capabilities and reduce our operational costs. Key responsibilities Develop and implement engineering strategies for facilities and utilities systems across our manufacturing sites, in alignment with our business goals and standards. Provide leadership and guidance to engineers and technicians who provide engineering support and services to our manufacturing sites, building their technical competence in line with their professional development needs. Monitor and analyse the performance and reliability of facilities and utilities systems, identifying and resolving issues, risks, and opportunities for improvement. Ensure alignment of significant capital investment projects with Haleon standards, from concept to execution. Provides expert advice with high impact on overall direction of projects or processes - including assessment of likelihood of success of projects and ongoing cost/benefit analysis of project delivery. Generate and present business cases to bring new technologies and solutions into our company, demonstrating their benefits in terms of improving reliability and cost optimization. Establish and maintain effective communication and collaboration with internal and external stakeholders, such as Engineering and EHS Leads, third parties, suppliers, and regulators. Keep abreast of the latest trends and developments in facilities and utilities engineering and ensure the dissemination and adoption of best practices and standards across our manufacturing sites. Support and help set a culture of engineering and scientific excellence, creativity, and innovation by providing assistance to the sites in the region with the implementation of key value adding facilities and utilities projects within Haleon Quality Supply Chain Work in close collaboration with Engineering and EHS colleagues in regional roles to support their activities and leverage any synergies in work streams. Identify key talent & build organisational capability within region - promote inter-site networking. Provide coaching, mentoring, and appropriate learning opportunities. Ensure that technical excellence is maintained. Key contributor of auditable documentation Point of contact for the process and mechanical engineering community at regional level. Helps coordinate and manage existing SME partner activities, whilst also building relationships with engineering consultancies. Present at & provide hands on support to sites as required. Qualifications and skills Bachelor's degree in engineering or associated subject Demonstrable experience in facilities and utilities engineering, preferably in the pharmaceutical, biotechnology, or medical device industry. Leadership experience in a site-based engineering role Strong analytical and problem-solving skills, with the ability to identify and implement innovative and cost-effective solutions. Excellent business acumen and presentation skills, with the ability to generate and justify business cases for new technologies and solutions. Experience in establishing and maintaining high standards of GMP, GLP, Safety, Environmental & Occupational Hygiene Proven matrix management skills and ability to work with multiple and complex interfaces. Willingness and ability to travel to different manufacturing sites as required Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
Apr 25, 2024
Full time
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. About the role As the Facilities and Utilities Lead, you will be responsible for devising and deploying strategies to provide best in class engineering support to our manufacturing sites, optimizing performance, reliability and operational costs of our facilities and utilities systems. You will also ensure key capital investment projects have expert support at each one of the stage gates. In addition, you will be a champion of technical mastery and innovation, and will explore and implement new technologies and solutions that can enhance our engineering capabilities and reduce our operational costs. Key responsibilities Develop and implement engineering strategies for facilities and utilities systems across our manufacturing sites, in alignment with our business goals and standards. Provide leadership and guidance to engineers and technicians who provide engineering support and services to our manufacturing sites, building their technical competence in line with their professional development needs. Monitor and analyse the performance and reliability of facilities and utilities systems, identifying and resolving issues, risks, and opportunities for improvement. Ensure alignment of significant capital investment projects with Haleon standards, from concept to execution. Provides expert advice with high impact on overall direction of projects or processes - including assessment of likelihood of success of projects and ongoing cost/benefit analysis of project delivery. Generate and present business cases to bring new technologies and solutions into our company, demonstrating their benefits in terms of improving reliability and cost optimization. Establish and maintain effective communication and collaboration with internal and external stakeholders, such as Engineering and EHS Leads, third parties, suppliers, and regulators. Keep abreast of the latest trends and developments in facilities and utilities engineering and ensure the dissemination and adoption of best practices and standards across our manufacturing sites. Support and help set a culture of engineering and scientific excellence, creativity, and innovation by providing assistance to the sites in the region with the implementation of key value adding facilities and utilities projects within Haleon Quality Supply Chain Work in close collaboration with Engineering and EHS colleagues in regional roles to support their activities and leverage any synergies in work streams. Identify key talent & build organisational capability within region - promote inter-site networking. Provide coaching, mentoring, and appropriate learning opportunities. Ensure that technical excellence is maintained. Key contributor of auditable documentation Point of contact for the process and mechanical engineering community at regional level. Helps coordinate and manage existing SME partner activities, whilst also building relationships with engineering consultancies. Present at & provide hands on support to sites as required. Qualifications and skills Bachelor's degree in engineering or associated subject Demonstrable experience in facilities and utilities engineering, preferably in the pharmaceutical, biotechnology, or medical device industry. Leadership experience in a site-based engineering role Strong analytical and problem-solving skills, with the ability to identify and implement innovative and cost-effective solutions. Excellent business acumen and presentation skills, with the ability to generate and justify business cases for new technologies and solutions. Experience in establishing and maintaining high standards of GMP, GLP, Safety, Environmental & Occupational Hygiene Proven matrix management skills and ability to work with multiple and complex interfaces. Willingness and ability to travel to different manufacturing sites as required Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
Nature and Purpose of Job The Business Support Centre plays a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts. We are the first point of contact for most participants joining our schemes and support the interactions between all parties. Maximus aim to help all participants back into work and to support them while at work and help retain substantive employment. The role of a Business Support Centre Customer Support Advisor is to handle the first interaction for all of our participants within the programmes we support. Assessing eligibility, informing potential participants about the service we offer and then facilitating their participation by booking them into the relevant services, reviewing and updating their cases in various appropriate case management systems. Reporting to the BSC Team Leader you will be part of a multi-skilled team handling complex inbound and outbound telephone calls, web chats, SMS and email queries/enquiries simultaneously from a wide variety of customers who require information, help and guidance across a varied range of contracts within the Business Support Centre and providing administrative support to our frontline teams. Working in an efficient manner, in compliance with company policies and procedures you will deliver excellent customer service and high-quality administrative support working to agreed KPIs at all times. What is on offer The above standards are required to be met within a compulsory probationary period of 6 months. The successful candidate will • 25 Days Annual Leave (with the option to buy or sell up to 5 days AL -once a year)• Free EAP Service offering support and guidance 24/7• Medi Cash Wellness• Free Breakfast and Fruit club• Free Tea/Coffee• Free Car parking• Excellent engagement programme including a games room• Volunteer day scheme Core Responsibilities 1. To work flexibly and efficiently within the team to provide a seamless service to internal and external customers through a variety of communication channels.2. Make and receive phone calls, monitor, and manage web chats and email inboxes and at times paper-based communication via letter writing for first time resolution. 3. Accurately check, validate, and process documentation to required standards within agreed timescales.4. Provide accurate and clear advice and guidance on all general scheme queries.5. Processing of new customer referrals within timescales and quality standards and ensuring adherence to the Data Protection Act and all confidentiality procedures are followed at all times.6. Maintain up to date and professional case management notes within systems and provide accurate data for MI collection. Essential 1. Customer Service experience and being passionate about excellent service standards. 2. Ability to communicate effectively and build rapport with customers with great listening and questioning ability.3. Effective written & verbal communication skills with the ability and knowledge of web chat facilities in a multi-stream environment. 4. An open, enthusiastic and positive approach.5. Logical problem solver with attention to detail.6. The ability to build rapport with customers quickly.7. Good questioning and listening skills.8. Decision making taking all aspects into account showing empathy in sensitive situations.9. Accuracy, attention to detail and the ability to analyse cases and identify solutions.10. Flexibility to support the business.11. Able to work efficiently in a pressurised environment.12. Experience of using Microsoft Packages. Desirable 1. Customer Service qualification (or working towards)2. Advanced Excel skills EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
Nature and Purpose of Job The Business Support Centre plays a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts. We are the first point of contact for most participants joining our schemes and support the interactions between all parties. Maximus aim to help all participants back into work and to support them while at work and help retain substantive employment. The role of a Business Support Centre Customer Support Advisor is to handle the first interaction for all of our participants within the programmes we support. Assessing eligibility, informing potential participants about the service we offer and then facilitating their participation by booking them into the relevant services, reviewing and updating their cases in various appropriate case management systems. Reporting to the BSC Team Leader you will be part of a multi-skilled team handling complex inbound and outbound telephone calls, web chats, SMS and email queries/enquiries simultaneously from a wide variety of customers who require information, help and guidance across a varied range of contracts within the Business Support Centre and providing administrative support to our frontline teams. Working in an efficient manner, in compliance with company policies and procedures you will deliver excellent customer service and high-quality administrative support working to agreed KPIs at all times. What is on offer The above standards are required to be met within a compulsory probationary period of 6 months. The successful candidate will • 25 Days Annual Leave (with the option to buy or sell up to 5 days AL -once a year)• Free EAP Service offering support and guidance 24/7• Medi Cash Wellness• Free Breakfast and Fruit club• Free Tea/Coffee• Free Car parking• Excellent engagement programme including a games room• Volunteer day scheme Core Responsibilities 1. To work flexibly and efficiently within the team to provide a seamless service to internal and external customers through a variety of communication channels.2. Make and receive phone calls, monitor, and manage web chats and email inboxes and at times paper-based communication via letter writing for first time resolution. 3. Accurately check, validate, and process documentation to required standards within agreed timescales.4. Provide accurate and clear advice and guidance on all general scheme queries.5. Processing of new customer referrals within timescales and quality standards and ensuring adherence to the Data Protection Act and all confidentiality procedures are followed at all times.6. Maintain up to date and professional case management notes within systems and provide accurate data for MI collection. Essential 1. Customer Service experience and being passionate about excellent service standards. 2. Ability to communicate effectively and build rapport with customers with great listening and questioning ability.3. Effective written & verbal communication skills with the ability and knowledge of web chat facilities in a multi-stream environment. 4. An open, enthusiastic and positive approach.5. Logical problem solver with attention to detail.6. The ability to build rapport with customers quickly.7. Good questioning and listening skills.8. Decision making taking all aspects into account showing empathy in sensitive situations.9. Accuracy, attention to detail and the ability to analyse cases and identify solutions.10. Flexibility to support the business.11. Able to work efficiently in a pressurised environment.12. Experience of using Microsoft Packages. Desirable 1. Customer Service qualification (or working towards)2. Advanced Excel skills EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
You might not know it, but every time you go grocery shopping, chances are you are using at least one of HLs products. HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 330,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste. We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business. The role: We are seeking a meticulous and analytical Estimator to join our manufacturing team. As an Estimator, you will play a crucial role in the pre-production phase by assessing project requirements, gathering data, and analyzing various factors to produce accurate cost estimates. Your ability to interpret product specifications, collaborate with project managers, and suppliers, manage projects effectively, and stay updated on industry trends will be essential in ensuring the successful execution of projects within budgetary constraints. If you have a keen eye for detail, excellent numerical skills, and a passion for manufacturing and project management, we invite you to apply and contribute to our dynamic team. What will you be responsible for? Project Analysis: Evaluate product specifications, production processes, and materials requirements to determine cost estimates. Cost Estimation: Utilize cost estimation software and methodologies to calculate project costs, including materials, labor, equipment, and overhead expenses. Bid Preparation: Prepare accurate and competitive bids for manufacturing projects based on thorough cost analysis and assessment of project scope. Supplier Coordination: Collaborate with suppliers and vendors to obtain competitive pricing for materials, components, and services. Budget Management: Assist in developing project budgets and monitor expenses throughout the production process to ensure adherence to budgetary constraints. Project Management: Coordinate and manage project timelines, resources, and deliverables to ensure timely completion and adherence to project objectives. Documentation: Maintain detailed records of project estimates, bids, and related documentation for reference and audit purposes. Communication: Communicate effectively with project managers, clients, suppliers, and other stakeholders to ensure clarity and consensus on project requirements and cost estimates. Continuous Improvement: Stay abreast of industry trends, best practices, and technological advancements in manufacturing estimation techniques to enhance efficiency and accuracy. Does this sound like the right challenge for you? So, whats in it for you? Work in a business with global scale where people are empowered to make decisions locally. Grow with a company which has big ambitions both for the business and our employees. Help us improve the shopping experience and drive sustainability in retail. Competitive salary and benefits and a collaborative and supportive work environment. So, who are you? We employ people from all walks of life and with a wide range of work experiences. To succeed in this role we are looking for the following skills and experience: A relevant qualification in Manufacturing Engineering, Industrial Engineering, or a related field is desirable. Proven experience as an Estimator in the manufacturing industry. Proficiency in cost estimation software and MS Office Suite. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of manufacturing processes, preferably in sheet metal work. Ability to multitask and prioritize tasks effectively. Want to know a little more about us? HL Display has its headquarters in Stockholm, Sweden. We have sales offices in 23 countries, covering 39 markets, and distribution partners covering the remaining markets globally. Our production facilities are located in Sweden, Poland, UK, Germany and China and handle a variety of industrial processes, including plastics and metal fabrication, printing and assembly. Our three key customer segments are retail food, branded goods suppliers and non-food retail. We are deeply committed to our behaviors: taking ownership; acting with speed; and working as one team With these values, and our great people, we are proud to be on track to delivering on our ambitious growth plans. The company has 1,300 employees and net sales of 1,900 MSEK. HL is a wholly owned subsidiary of the listed Swedish Business Group Ratos. JBRP1_UKTJ
Apr 25, 2024
Full time
You might not know it, but every time you go grocery shopping, chances are you are using at least one of HLs products. HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 330,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste. We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business. The role: We are seeking a meticulous and analytical Estimator to join our manufacturing team. As an Estimator, you will play a crucial role in the pre-production phase by assessing project requirements, gathering data, and analyzing various factors to produce accurate cost estimates. Your ability to interpret product specifications, collaborate with project managers, and suppliers, manage projects effectively, and stay updated on industry trends will be essential in ensuring the successful execution of projects within budgetary constraints. If you have a keen eye for detail, excellent numerical skills, and a passion for manufacturing and project management, we invite you to apply and contribute to our dynamic team. What will you be responsible for? Project Analysis: Evaluate product specifications, production processes, and materials requirements to determine cost estimates. Cost Estimation: Utilize cost estimation software and methodologies to calculate project costs, including materials, labor, equipment, and overhead expenses. Bid Preparation: Prepare accurate and competitive bids for manufacturing projects based on thorough cost analysis and assessment of project scope. Supplier Coordination: Collaborate with suppliers and vendors to obtain competitive pricing for materials, components, and services. Budget Management: Assist in developing project budgets and monitor expenses throughout the production process to ensure adherence to budgetary constraints. Project Management: Coordinate and manage project timelines, resources, and deliverables to ensure timely completion and adherence to project objectives. Documentation: Maintain detailed records of project estimates, bids, and related documentation for reference and audit purposes. Communication: Communicate effectively with project managers, clients, suppliers, and other stakeholders to ensure clarity and consensus on project requirements and cost estimates. Continuous Improvement: Stay abreast of industry trends, best practices, and technological advancements in manufacturing estimation techniques to enhance efficiency and accuracy. Does this sound like the right challenge for you? So, whats in it for you? Work in a business with global scale where people are empowered to make decisions locally. Grow with a company which has big ambitions both for the business and our employees. Help us improve the shopping experience and drive sustainability in retail. Competitive salary and benefits and a collaborative and supportive work environment. So, who are you? We employ people from all walks of life and with a wide range of work experiences. To succeed in this role we are looking for the following skills and experience: A relevant qualification in Manufacturing Engineering, Industrial Engineering, or a related field is desirable. Proven experience as an Estimator in the manufacturing industry. Proficiency in cost estimation software and MS Office Suite. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of manufacturing processes, preferably in sheet metal work. Ability to multitask and prioritize tasks effectively. Want to know a little more about us? HL Display has its headquarters in Stockholm, Sweden. We have sales offices in 23 countries, covering 39 markets, and distribution partners covering the remaining markets globally. Our production facilities are located in Sweden, Poland, UK, Germany and China and handle a variety of industrial processes, including plastics and metal fabrication, printing and assembly. Our three key customer segments are retail food, branded goods suppliers and non-food retail. We are deeply committed to our behaviors: taking ownership; acting with speed; and working as one team With these values, and our great people, we are proud to be on track to delivering on our ambitious growth plans. The company has 1,300 employees and net sales of 1,900 MSEK. HL is a wholly owned subsidiary of the listed Swedish Business Group Ratos. JBRP1_UKTJ