Job Title: Graduate Planner Assistant Planner Planner Location: Manchester Overview: My client is a leading Property Consultancy who is looking for Graduates through to Planner level to join the team in the Manchester office. My client has offices throughout the UK and work on a variety of sectors such as retail, healthcare, residential, automotive and commercial Key responsibilities (depending on seniority of appointment): Conducting planning activities as directed by the Project Co-ordinator. Preparing planning applications and planning appeals as well as liaising and negotiating with planning officers, clients and third parties. Assessing projects for both risk and feasibility, inputting into company investment decisions. Working on projects with a view to meeting agreed client requirements and deadlines in accord with the QA system. Attendance at meetings, planning committees, pre and post application public consultations. Managing budgetary constraints imposed on projects/instructions and to work effectively within the constraints of the instruction. Ensuring compliance with local planning regulations. Writing reports, interpreting data, and making recommendations. Demonstrating business development skills through effective client management, networking events and using planning expertise to identify short- and long-term prospects. Possessing sound knowledge and understanding of project management and interdisciplinary working arrangements. Requirements: RTPI/MRTPI qualified or working towards Technical knowledge in the field of town planning and associated legislation, procedures and standards. Benefits: Competitive salary Company Pension Scheme (to include Death in Service) Car/Car allowance Private Medical Insurance + Cash Plan Bonuses for performance and business generation General holiday allowance + birthday + Rapleys Wellbeing Day Enhanced Maternity, Paternity & Adoption policies Subsidised gym membership Cyclescheme Recognition awards (including long service & work anniversaries) Regular social events plus annual business-wide event Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Apr 18, 2024
Full time
Job Title: Graduate Planner Assistant Planner Planner Location: Manchester Overview: My client is a leading Property Consultancy who is looking for Graduates through to Planner level to join the team in the Manchester office. My client has offices throughout the UK and work on a variety of sectors such as retail, healthcare, residential, automotive and commercial Key responsibilities (depending on seniority of appointment): Conducting planning activities as directed by the Project Co-ordinator. Preparing planning applications and planning appeals as well as liaising and negotiating with planning officers, clients and third parties. Assessing projects for both risk and feasibility, inputting into company investment decisions. Working on projects with a view to meeting agreed client requirements and deadlines in accord with the QA system. Attendance at meetings, planning committees, pre and post application public consultations. Managing budgetary constraints imposed on projects/instructions and to work effectively within the constraints of the instruction. Ensuring compliance with local planning regulations. Writing reports, interpreting data, and making recommendations. Demonstrating business development skills through effective client management, networking events and using planning expertise to identify short- and long-term prospects. Possessing sound knowledge and understanding of project management and interdisciplinary working arrangements. Requirements: RTPI/MRTPI qualified or working towards Technical knowledge in the field of town planning and associated legislation, procedures and standards. Benefits: Competitive salary Company Pension Scheme (to include Death in Service) Car/Car allowance Private Medical Insurance + Cash Plan Bonuses for performance and business generation General holiday allowance + birthday + Rapleys Wellbeing Day Enhanced Maternity, Paternity & Adoption policies Subsidised gym membership Cyclescheme Recognition awards (including long service & work anniversaries) Regular social events plus annual business-wide event Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Apr 17, 2024
Full time
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Senior QA Officer - (Pharmaceuticals) This brand new Senior QA Officer opportunity has arisen for a well-established, global Pharmaceutical company in Surrey. You will be responsible for assisting with the maintenance of an effective Pharmaceutical Quality Management System (QMS) to support the MIA and WDA(H) and ensure compliance with the requirements of EU GMP and GDP Key Responsibilities: Assist the QA Manager in the roll out and maintenance of an effective training programme Manage the new customer validation process and ongoing bona fide checks. Work with Supply Chain and the third party warehouse(s) to support the market release process for inbound deliveries. Perform GxP internal audits of facilities, systems, manufacturing process and generate internal audit reports Key Requirements: A degree in science (preferably a life science), with record of proven success in supporting a compliant QMS to support both a WDA(H) and MIA in the UK. Additional experience in the pharmaceuticals industry in a related field is an advantage, in particular a knowledge of the EU Guidelines on GMP and GDP and experience of managing a QMS. Ability to manage multi-functional projects, and to assess detailed scientific information from a variety of disciplines. Extensive experience of Quality Events, Deviation, CAPA and Change Control management. If this Senior QA Officer opportunity in Surrey looks like it could be the next exciting step in your career, please get in touch ASAP! Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Jan 04, 2022
Full time
Senior QA Officer - (Pharmaceuticals) This brand new Senior QA Officer opportunity has arisen for a well-established, global Pharmaceutical company in Surrey. You will be responsible for assisting with the maintenance of an effective Pharmaceutical Quality Management System (QMS) to support the MIA and WDA(H) and ensure compliance with the requirements of EU GMP and GDP Key Responsibilities: Assist the QA Manager in the roll out and maintenance of an effective training programme Manage the new customer validation process and ongoing bona fide checks. Work with Supply Chain and the third party warehouse(s) to support the market release process for inbound deliveries. Perform GxP internal audits of facilities, systems, manufacturing process and generate internal audit reports Key Requirements: A degree in science (preferably a life science), with record of proven success in supporting a compliant QMS to support both a WDA(H) and MIA in the UK. Additional experience in the pharmaceuticals industry in a related field is an advantage, in particular a knowledge of the EU Guidelines on GMP and GDP and experience of managing a QMS. Ability to manage multi-functional projects, and to assess detailed scientific information from a variety of disciplines. Extensive experience of Quality Events, Deviation, CAPA and Change Control management. If this Senior QA Officer opportunity in Surrey looks like it could be the next exciting step in your career, please get in touch ASAP! Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Role Overview We are currently looking for a QA Officer or Senior QA Officer to join a growing pharmaceutical manufacturing company based in Staffordshire. As the (senior) QA Officer you will work alongside a team of quality professionals supporting the QA manager with deviations, root cause analysis, product rejection and recording any non-conformances. Duties and Responsibilities You will investigate and respond to customer complaints. You will support the QA manager in quality operations and resolve any issues when required. You will promote root cause analysis and use risk management tools to resolve issues. You will support change controls and ensure all changes are properly assessed and implemented. As the (senior) QA Officer you will identify containment actions, corrective and preventative actions. Experience and Education A degree or masters in a relevant scientific discipline. Proven industry experience working in pharmaceutical manufacturing GMP setting. A good understanding of CAPAs, deviations, change controls, non-conformances. Pharmaceutical | Quality Assurance |QA | Manufacturing | GMP | MHRA | FDA Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Jan 04, 2022
Full time
Role Overview We are currently looking for a QA Officer or Senior QA Officer to join a growing pharmaceutical manufacturing company based in Staffordshire. As the (senior) QA Officer you will work alongside a team of quality professionals supporting the QA manager with deviations, root cause analysis, product rejection and recording any non-conformances. Duties and Responsibilities You will investigate and respond to customer complaints. You will support the QA manager in quality operations and resolve any issues when required. You will promote root cause analysis and use risk management tools to resolve issues. You will support change controls and ensure all changes are properly assessed and implemented. As the (senior) QA Officer you will identify containment actions, corrective and preventative actions. Experience and Education A degree or masters in a relevant scientific discipline. Proven industry experience working in pharmaceutical manufacturing GMP setting. A good understanding of CAPAs, deviations, change controls, non-conformances. Pharmaceutical | Quality Assurance |QA | Manufacturing | GMP | MHRA | FDA Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
I'm currently recruiting for a Senior QA Officer to joing a Specials Pharmauetical Manufacutring business based in Bolton. This is a great opportunity to join a growing GMP business. KEY DUTIES AND RESPONSIBILITIES: Your duties as the Senior QA Officer will be varied however the key duties and responsibilities are as follows: 1...... click apply for full job details
Mar 18, 2021
Full time
I'm currently recruiting for a Senior QA Officer to joing a Specials Pharmauetical Manufacutring business based in Bolton. This is a great opportunity to join a growing GMP business. KEY DUTIES AND RESPONSIBILITIES: Your duties as the Senior QA Officer will be varied however the key duties and responsibilities are as follows: 1...... click apply for full job details