The Vacancy We are a leading international law firm, with an ambitious growth agenda and an exceptionally supportive, friendly and dynamic culture. We have an exciting opportunity for an experienced Senior Business Development Manager to join our Business Development and Marketing team based in London, supporting our Corporate and Tax practices. This is an exciting opportunity for an experienced individual who has a strong track record in delivering high-quality and high-impact marketing and BD programmes from within a global law firm / professional services firm. The role requires a strategic and commercial mindset and ability to demonstrate a high level of initiative to translate emerging business issues and developments into opportunities for the practice. The candidate will be working for a group of highly-engaged stakeholders, be supported by a Business Development Executive and collaborate closely with the firm's Digital Marketing, Events, Communications, Bids and international Business Development teams. A bit about the role Business Development strategy: Strategic BD support on the development of the practice strategy and sub-group Business Development plans. Execution and communication of the strategy to the wider firm and market. Client relationship management and targeting: Client account planning and relationship management. Client research and targeting. Development of value propositions for clients and targets. Cross-selling within existing clients. Relationship development with intermediaries and overseas law firms. Campaign development and delivery Market research and horizon scanning to identify thought leadership and BD campaign opportunities. Campaign development and delivery to achieve high BD activity for the practice and increase its profile in the market. Project-management of the full cycle of practice campaigns providing insight into ROI and performance. Marketing infrastructure Development of a seamless process in relation to the group's marketing collateral, intranet and website pages, practice newsletters, client mailing lists and alerts, credentials database and the local use of the firm's CRM system. Co-ordination: Cross-practice relationship-building and collaboration with international teams to identify key opportunities for involvement. Supervision of the event planning to ensure BD ROI is tracked and opportunities identified and followed up. Support on RFPs, pitches, directories and award submissions. Business Development skills development and training Strategic advice and ongoing development of the lawyers' BD knowledge and skills. Business Development training for teams and individuals. A bit about you At least 5 years' experience of working in a business development role in an international law firm (candidates within a wider professional services industry will also be considered). Excellent relationship building skills and experience. Strong verbal and written communication skills. A collaborative, strong team player approach, Exceptional project management skills, with the ability to prioritise tasks. Strong stakeholder management experience. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. For accessibility information on our London offices, please visit our website. What can we offer you? Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more. Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hybrid working and hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more. We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself! Culture & personal development We're a firm with real entrepreneurial drive and we don't believe in squashing people's individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That's why we foster a culture that encourages you to be yourself. We'll give you bespoke support to develop your own career. Whether that's through allowing you to "access all areas" across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we'll make sure your talents are being nurtured.
Apr 18, 2024
Full time
The Vacancy We are a leading international law firm, with an ambitious growth agenda and an exceptionally supportive, friendly and dynamic culture. We have an exciting opportunity for an experienced Senior Business Development Manager to join our Business Development and Marketing team based in London, supporting our Corporate and Tax practices. This is an exciting opportunity for an experienced individual who has a strong track record in delivering high-quality and high-impact marketing and BD programmes from within a global law firm / professional services firm. The role requires a strategic and commercial mindset and ability to demonstrate a high level of initiative to translate emerging business issues and developments into opportunities for the practice. The candidate will be working for a group of highly-engaged stakeholders, be supported by a Business Development Executive and collaborate closely with the firm's Digital Marketing, Events, Communications, Bids and international Business Development teams. A bit about the role Business Development strategy: Strategic BD support on the development of the practice strategy and sub-group Business Development plans. Execution and communication of the strategy to the wider firm and market. Client relationship management and targeting: Client account planning and relationship management. Client research and targeting. Development of value propositions for clients and targets. Cross-selling within existing clients. Relationship development with intermediaries and overseas law firms. Campaign development and delivery Market research and horizon scanning to identify thought leadership and BD campaign opportunities. Campaign development and delivery to achieve high BD activity for the practice and increase its profile in the market. Project-management of the full cycle of practice campaigns providing insight into ROI and performance. Marketing infrastructure Development of a seamless process in relation to the group's marketing collateral, intranet and website pages, practice newsletters, client mailing lists and alerts, credentials database and the local use of the firm's CRM system. Co-ordination: Cross-practice relationship-building and collaboration with international teams to identify key opportunities for involvement. Supervision of the event planning to ensure BD ROI is tracked and opportunities identified and followed up. Support on RFPs, pitches, directories and award submissions. Business Development skills development and training Strategic advice and ongoing development of the lawyers' BD knowledge and skills. Business Development training for teams and individuals. A bit about you At least 5 years' experience of working in a business development role in an international law firm (candidates within a wider professional services industry will also be considered). Excellent relationship building skills and experience. Strong verbal and written communication skills. A collaborative, strong team player approach, Exceptional project management skills, with the ability to prioritise tasks. Strong stakeholder management experience. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. For accessibility information on our London offices, please visit our website. What can we offer you? Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more. Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hybrid working and hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more. We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself! Culture & personal development We're a firm with real entrepreneurial drive and we don't believe in squashing people's individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That's why we foster a culture that encourages you to be yourself. We'll give you bespoke support to develop your own career. Whether that's through allowing you to "access all areas" across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we'll make sure your talents are being nurtured.
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Apr 17, 2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Apr 17, 2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
As Senior Legal Counsel at Fnatic, you will be a key point of contact for the business and lead on day-to-day activity for our Legal team. In doing so, you will bring to life Fnatic's performance brand and 'digital first' philosophy as it applies to the delivery of world-class legal services, for a business operating at the cutting edge of sports, entertainment and technology. You will work on a wide variety of commercial and risk management matters, including sponsorship, regulatory (particularly consumer and data protection), intellectual property, employment, procurement and professional gaming contracts (for players and coaches), investor relations and corporate governance - with assistance from outside counsel, where necessary. You'll report to our General Counsel and will assist in supporting two Trainee Counsels in the team. Your mission is to: Support the General Counsel in managing legal and regulatory matters across the Fnatic group of companies Draft, review and negotiate legal documentation and contracts in the various areas of our business, such as professional gaming, sponsorship, procurement and marketing Identify and report on areas of risk, and take appropriate action to proactively mitigate risk in collaboration with accountable team members and senior stakeholders, including establishment and management of internal processes to support business governance and compliance Partner with business stakeholders (including developers, tournament organisers, governments and other regulatory bodies) to understand needs and objectives Constructively support the right mind-set and educate stakeholders on the relevance of legal matters Assist with investor relations projects, such as negotiation of investment documentation, management of cap table (via Capdesk) and employee option schemes Support the General Counsel to manage team members in accordance with our internal development frameworks, and build in-house counsel expertise which maps against Fnatic's strategic plans Support external Company Secretary with corporate governance duties and Companies House administration Support with management of intellectual property assets, in connection with external advisors Assist in the management of litigation matters when they arise Advise on corporate communications, reputation management and confidentiality matters Lead on ad-hoc Legal projects as defined by your manager We're looking for: Ideally c.7 years' PQE (but we will consider all applicants with relevant expertise) Previous in-house experience in sports, entertainment or technology. It is not essential that you are a gamer or that you have an in-depth knowledge of esports A willingness to learn Someone with a passion for levelling themselves up as well as the people around them A track record of sustained delivery in a fast-paced working environment An innovative approach to problem-solving and a delivery mindset An understanding of the needs and expectations of progressive in-house teams What we have to offer: The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business Hybrid onsite/remote work policy Private medical insurance (Vitality) Employee Assistance Programme (Health Assured) Enhanced parental leave policy Eyecare vouchers Cycle to work scheme Self-development book requests for the Fnatic Library Fnatic shop staff discount Fruit, drinks and snacks available daily in the office Regular lunch clubs, office drinks and other social activities Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family. We know that applying for jobs can be daunting - but be assured that at Fnatic: - Who you are, and how you identify has no impact on our selection process - We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you - We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
Apr 16, 2024
Full time
As Senior Legal Counsel at Fnatic, you will be a key point of contact for the business and lead on day-to-day activity for our Legal team. In doing so, you will bring to life Fnatic's performance brand and 'digital first' philosophy as it applies to the delivery of world-class legal services, for a business operating at the cutting edge of sports, entertainment and technology. You will work on a wide variety of commercial and risk management matters, including sponsorship, regulatory (particularly consumer and data protection), intellectual property, employment, procurement and professional gaming contracts (for players and coaches), investor relations and corporate governance - with assistance from outside counsel, where necessary. You'll report to our General Counsel and will assist in supporting two Trainee Counsels in the team. Your mission is to: Support the General Counsel in managing legal and regulatory matters across the Fnatic group of companies Draft, review and negotiate legal documentation and contracts in the various areas of our business, such as professional gaming, sponsorship, procurement and marketing Identify and report on areas of risk, and take appropriate action to proactively mitigate risk in collaboration with accountable team members and senior stakeholders, including establishment and management of internal processes to support business governance and compliance Partner with business stakeholders (including developers, tournament organisers, governments and other regulatory bodies) to understand needs and objectives Constructively support the right mind-set and educate stakeholders on the relevance of legal matters Assist with investor relations projects, such as negotiation of investment documentation, management of cap table (via Capdesk) and employee option schemes Support the General Counsel to manage team members in accordance with our internal development frameworks, and build in-house counsel expertise which maps against Fnatic's strategic plans Support external Company Secretary with corporate governance duties and Companies House administration Support with management of intellectual property assets, in connection with external advisors Assist in the management of litigation matters when they arise Advise on corporate communications, reputation management and confidentiality matters Lead on ad-hoc Legal projects as defined by your manager We're looking for: Ideally c.7 years' PQE (but we will consider all applicants with relevant expertise) Previous in-house experience in sports, entertainment or technology. It is not essential that you are a gamer or that you have an in-depth knowledge of esports A willingness to learn Someone with a passion for levelling themselves up as well as the people around them A track record of sustained delivery in a fast-paced working environment An innovative approach to problem-solving and a delivery mindset An understanding of the needs and expectations of progressive in-house teams What we have to offer: The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business Hybrid onsite/remote work policy Private medical insurance (Vitality) Employee Assistance Programme (Health Assured) Enhanced parental leave policy Eyecare vouchers Cycle to work scheme Self-development book requests for the Fnatic Library Fnatic shop staff discount Fruit, drinks and snacks available daily in the office Regular lunch clubs, office drinks and other social activities Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family. We know that applying for jobs can be daunting - but be assured that at Fnatic: - Who you are, and how you identify has no impact on our selection process - We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you - We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
About the Role Permutive is hiring a motivated Head of Sales to drive our new business who has proven success selling Marketing and/or Advertising platforms to Brands. Permutive is the category-leading Audience Platform, we've spent the last 8 years laying Permutive across the supply side. We have 80% market share in the UK and 40% market share in the US across premium publishers. As the cookie collapses we're enabling advertisers to build direct pathways to publishers, to bring their own data along, and model and scale it out across 1.7T impressions, without the need for cookies. We're solving the biggest industry problem, and we've spent the last year proving our technology, winning flagship telcos and tech companies. We enabled them to triple their reach into the 70% of consumers who no longer have a cookie, and with it we've doubled sales downstream. The product outperforms the native data platforms within Google DV360 and TTD, and we're now looking to rapidly scale this as the cookie collapses. This role is instrumental in driving the success of the Advertiser team and we're looking for you to help us get there. About the team You'll join a motivated and high-performing team made up of individuals with backgrounds from across the Advertising industry. We're effectively an incubator organisation inside the main Permutive business and we solve the biggest challenges for our customers as the cookie deprecates, specifically data activation. In head-to-head tests against Google and The Trade Desk, we've doubled reach and doubled sales. We are excited by the opportunity to have an outsized impact on the wider business by building the Advertiser business at Permutive. What you'll be doing Be accountable and responsible for meeting the new business revenue goal of the Advertiser business. Building out the new business go-to-market strategy of the sales for the Advertiser team. This includes hiring into your team. Responsible for ensuring that we meet, and exceed, annual sales goals. Running a consultative sales process with Advertisers to help them transform the way they use Programmatic Media Execute a rigorous qualification process to ensure that we are meeting with the Advertisers who best fit our ICP profile Collaborate with Product and Engineering to refine our Product Market Fit in line with market feedback from qualified prospects Own your pipeline and revenue targets, Sales Directors are franchise owners at Permutive Deliver high volumes of activity to build your pipeline and create the framework for successful pipeline generation Be a trusted advisor across your prospects and take a consultative approach to uncovering business needs and pains Strategically focus and target the ideal customer profile to bring on strong fit customers Work collaboratively with the wider Permutive & prospect organizations to act as consultants to Brands on the digital marketing landscape, how Permutive serves their business needs and solves their pains Maintain a strong level of proficiency in market changes, products; including the target buyer, product positioning, major benefits, and features, as well as the skills to communicate those benefits to customers in a way that drives urgency Building brand recognition in the industry by attending industry conferences, events, and networking sessions What you'll need An expert in opening and driving successful revenue in complex SaaS sales cycles. Demonstrated success in a full cycle SaaS sales experience Strong hunter mentality, you'll be building and driving the success of the Advertiser team's new business quota. Track record of building and executing successful GTM functions for sales teams Experience successfully building relationships and closing business with Brands and/or Advertisers. We would be excited if you have worked in Advertising, Measurement, MarTech, or CDP/DMP. Proven ability to independently develop, manage, and close new client relationships at the CxO level in Enterprise, complex accounts. In particular, working with Marketing, Digital, Programmatic and Media and Measurement. Experience building relationships with Champions, Economic Buyers and Executive Sponsors Experience hitting quota of $2m+ of ARR per year Mastered a solution-based approach to selling with experience managing complex sales processes, including working knowledge of MEDDIC or similar sales methodology experience Nice to have: In-depth knowledge of the ad-tech ecosystem What we are offering We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between £125,000 and £140,000. How we compensate for success If you join Permutive as a Sales Director with a base salary of £140,000 and reach 100% quota attainment in a year, your OTE for that year will be around £280,000. The true earning potential is significantly higher as your potential to earn is uncapped, 100% quota attainment is the minimum expectation for our Sales teams. Benefits Stock options Parental Leave Policy entitling new parents up to 26 weeks of leave on full pay Everyone has full access to LinkedIn Learning Time to rest and relax with unlimited paid leave (minimum expectation of 25 days + bank holidays annually) Extensive training and development opportunities Free access to Spill , our mental health partners Work-from-home allowance - £500 budget to upgrade your working environment. YuLife insurance - virtual GP and healthcare services, work-life consultations, free will writing service, wellbeing discounts
Apr 13, 2024
Full time
About the Role Permutive is hiring a motivated Head of Sales to drive our new business who has proven success selling Marketing and/or Advertising platforms to Brands. Permutive is the category-leading Audience Platform, we've spent the last 8 years laying Permutive across the supply side. We have 80% market share in the UK and 40% market share in the US across premium publishers. As the cookie collapses we're enabling advertisers to build direct pathways to publishers, to bring their own data along, and model and scale it out across 1.7T impressions, without the need for cookies. We're solving the biggest industry problem, and we've spent the last year proving our technology, winning flagship telcos and tech companies. We enabled them to triple their reach into the 70% of consumers who no longer have a cookie, and with it we've doubled sales downstream. The product outperforms the native data platforms within Google DV360 and TTD, and we're now looking to rapidly scale this as the cookie collapses. This role is instrumental in driving the success of the Advertiser team and we're looking for you to help us get there. About the team You'll join a motivated and high-performing team made up of individuals with backgrounds from across the Advertising industry. We're effectively an incubator organisation inside the main Permutive business and we solve the biggest challenges for our customers as the cookie deprecates, specifically data activation. In head-to-head tests against Google and The Trade Desk, we've doubled reach and doubled sales. We are excited by the opportunity to have an outsized impact on the wider business by building the Advertiser business at Permutive. What you'll be doing Be accountable and responsible for meeting the new business revenue goal of the Advertiser business. Building out the new business go-to-market strategy of the sales for the Advertiser team. This includes hiring into your team. Responsible for ensuring that we meet, and exceed, annual sales goals. Running a consultative sales process with Advertisers to help them transform the way they use Programmatic Media Execute a rigorous qualification process to ensure that we are meeting with the Advertisers who best fit our ICP profile Collaborate with Product and Engineering to refine our Product Market Fit in line with market feedback from qualified prospects Own your pipeline and revenue targets, Sales Directors are franchise owners at Permutive Deliver high volumes of activity to build your pipeline and create the framework for successful pipeline generation Be a trusted advisor across your prospects and take a consultative approach to uncovering business needs and pains Strategically focus and target the ideal customer profile to bring on strong fit customers Work collaboratively with the wider Permutive & prospect organizations to act as consultants to Brands on the digital marketing landscape, how Permutive serves their business needs and solves their pains Maintain a strong level of proficiency in market changes, products; including the target buyer, product positioning, major benefits, and features, as well as the skills to communicate those benefits to customers in a way that drives urgency Building brand recognition in the industry by attending industry conferences, events, and networking sessions What you'll need An expert in opening and driving successful revenue in complex SaaS sales cycles. Demonstrated success in a full cycle SaaS sales experience Strong hunter mentality, you'll be building and driving the success of the Advertiser team's new business quota. Track record of building and executing successful GTM functions for sales teams Experience successfully building relationships and closing business with Brands and/or Advertisers. We would be excited if you have worked in Advertising, Measurement, MarTech, or CDP/DMP. Proven ability to independently develop, manage, and close new client relationships at the CxO level in Enterprise, complex accounts. In particular, working with Marketing, Digital, Programmatic and Media and Measurement. Experience building relationships with Champions, Economic Buyers and Executive Sponsors Experience hitting quota of $2m+ of ARR per year Mastered a solution-based approach to selling with experience managing complex sales processes, including working knowledge of MEDDIC or similar sales methodology experience Nice to have: In-depth knowledge of the ad-tech ecosystem What we are offering We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between £125,000 and £140,000. How we compensate for success If you join Permutive as a Sales Director with a base salary of £140,000 and reach 100% quota attainment in a year, your OTE for that year will be around £280,000. The true earning potential is significantly higher as your potential to earn is uncapped, 100% quota attainment is the minimum expectation for our Sales teams. Benefits Stock options Parental Leave Policy entitling new parents up to 26 weeks of leave on full pay Everyone has full access to LinkedIn Learning Time to rest and relax with unlimited paid leave (minimum expectation of 25 days + bank holidays annually) Extensive training and development opportunities Free access to Spill , our mental health partners Work-from-home allowance - £500 budget to upgrade your working environment. YuLife insurance - virtual GP and healthcare services, work-life consultations, free will writing service, wellbeing discounts
We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. Overview / About us Stripe is an integrated creative communications agency specialising in public relations, social media management and strategy, content, and health. Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia. Responsibilities / Position overview We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. You'll combine your client servicing skills, enthusiasm, and creativity to build brilliant relationships with clients, and inspire them to transform their projects and accounts to long-term collaborations. Your expert knowledge, insightful strategic recommendations, creative ideas, and outstanding service will ensure social and content activity is in line with objectives, on brand, on brief, on budget, and on time. The Social Account Director manages the social and integrated account delivery teams and collaborates with clients and colleagues to proactively grow and optimise social media activity through research and strategy setting, shaping and optimising account and overarching social team processes, creative content planning and production management, quality control, KPI setting, measurement, client counsel and account leadership, budget tracking and resource allocation. As a Social Account Director, you'll be expected to elevate how the Stripe team delivers and sells every aspect of social activity, identifying and acting on opportunities to increase knowledge, improve efficiency, communicate better, streamline processes, add value, and get incredible results. You'll be counted on to stay at the forefront of social, platform and content trends, sharing what you find with the team and helping them apply it to client work in effective and impressive ways and et a standard of excellence for the team, identify new growth opportunities with existing clients and bring in new business. Day-to-day responsibilities include: Social strategy and insight - research, landscape analysis, audits, and insight development. Strategy development at brand, channel, campaign, and ad hoc levels, including strategic presentation to clients and prospects. Accurate translation of client business objectives and briefs into actionable recommendations. Development of measurement approaches to track success and ROI in line with strategy. Content planning and creation - lead and proactively contribute to brainstorms, ideation, content calendar creation/population across accounts, ensuring delivery is of the highest standard and in line with the Stripe Way. Explain and sell content plans and routes to clients to secure buy in, communicate rationale and feedback to team and manage ongoing social/content delivery. Trends and Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications. Proactively share with clients and team to develop new internal capabilities, new business opportunities and position Stripe as social experts. Data, analytics and measurement - benchmark, forecast, and set KPIs and measurement approaches for client social activity. Work with the team to set report formats, oversee and deliver reporting on social performance and provide recommendations. Digital consultancy - understand and recommend how social activity fits into the wider digital channel mix. Maintain a general awareness of current web, email, online advertising, PPC, SEO and mobile marketing types that clients may employ alongside social media as part of campaigns to understand our contribution and where we can maximise cross-channel results. Paid social - planning, setup, management and optimisation of paid social activity. Qualifications Social listening tools such as Meltwater, Brandwatch or similar Influencer identification and management tools such as Klear Facebook/Meta Business Manager and Ads Manager TikTok Creator Marketplace and Ads Manager Google Analytics Desktop research methodologies for insight generation Social Media Management tools such as Hootsuite, Sprout, HeyOrca or similar We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance: 27 days holiday + bank holidays with extra days based on length of service (up to 9 p/y) Birthday day off / early Friday finish / monthly happy hour Fortnightly training / weekly coaching / leadership training programme Flexible and part time remote working Vitality Private Healthcare insurance Enhanced maternity & paternity pay Long service rewards Cycle to work scheme Profit related bonus scheme Apply now Interested in this role? Apply now by following the link below. We're Stripe; a PR, social, content and influencer agency.With offices in Edinburgh and London, we cover the length and breadth of the UK, creating work that breaks boundaries, delivers results and gets people talking. Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP
Apr 12, 2024
Full time
We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. Overview / About us Stripe is an integrated creative communications agency specialising in public relations, social media management and strategy, content, and health. Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia. Responsibilities / Position overview We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. You'll combine your client servicing skills, enthusiasm, and creativity to build brilliant relationships with clients, and inspire them to transform their projects and accounts to long-term collaborations. Your expert knowledge, insightful strategic recommendations, creative ideas, and outstanding service will ensure social and content activity is in line with objectives, on brand, on brief, on budget, and on time. The Social Account Director manages the social and integrated account delivery teams and collaborates with clients and colleagues to proactively grow and optimise social media activity through research and strategy setting, shaping and optimising account and overarching social team processes, creative content planning and production management, quality control, KPI setting, measurement, client counsel and account leadership, budget tracking and resource allocation. As a Social Account Director, you'll be expected to elevate how the Stripe team delivers and sells every aspect of social activity, identifying and acting on opportunities to increase knowledge, improve efficiency, communicate better, streamline processes, add value, and get incredible results. You'll be counted on to stay at the forefront of social, platform and content trends, sharing what you find with the team and helping them apply it to client work in effective and impressive ways and et a standard of excellence for the team, identify new growth opportunities with existing clients and bring in new business. Day-to-day responsibilities include: Social strategy and insight - research, landscape analysis, audits, and insight development. Strategy development at brand, channel, campaign, and ad hoc levels, including strategic presentation to clients and prospects. Accurate translation of client business objectives and briefs into actionable recommendations. Development of measurement approaches to track success and ROI in line with strategy. Content planning and creation - lead and proactively contribute to brainstorms, ideation, content calendar creation/population across accounts, ensuring delivery is of the highest standard and in line with the Stripe Way. Explain and sell content plans and routes to clients to secure buy in, communicate rationale and feedback to team and manage ongoing social/content delivery. Trends and Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications. Proactively share with clients and team to develop new internal capabilities, new business opportunities and position Stripe as social experts. Data, analytics and measurement - benchmark, forecast, and set KPIs and measurement approaches for client social activity. Work with the team to set report formats, oversee and deliver reporting on social performance and provide recommendations. Digital consultancy - understand and recommend how social activity fits into the wider digital channel mix. Maintain a general awareness of current web, email, online advertising, PPC, SEO and mobile marketing types that clients may employ alongside social media as part of campaigns to understand our contribution and where we can maximise cross-channel results. Paid social - planning, setup, management and optimisation of paid social activity. Qualifications Social listening tools such as Meltwater, Brandwatch or similar Influencer identification and management tools such as Klear Facebook/Meta Business Manager and Ads Manager TikTok Creator Marketplace and Ads Manager Google Analytics Desktop research methodologies for insight generation Social Media Management tools such as Hootsuite, Sprout, HeyOrca or similar We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance: 27 days holiday + bank holidays with extra days based on length of service (up to 9 p/y) Birthday day off / early Friday finish / monthly happy hour Fortnightly training / weekly coaching / leadership training programme Flexible and part time remote working Vitality Private Healthcare insurance Enhanced maternity & paternity pay Long service rewards Cycle to work scheme Profit related bonus scheme Apply now Interested in this role? Apply now by following the link below. We're Stripe; a PR, social, content and influencer agency.With offices in Edinburgh and London, we cover the length and breadth of the UK, creating work that breaks boundaries, delivers results and gets people talking. Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP
Do you have 3 - 5 years experience within the Travel Industry? Are you naturally technical minded and a whiz on all things GDS? We have the role for you! We are working with a reputable Travel Group, who are on the lookout for a GDS Application Support Specialist to join their team (on a remote basis). GDS Application Support Specialist role provides all levels of GDS and technical product support to the company advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all business divisions & assist the Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. The Specialist will be responsible for managing the GDS Help Desk (Service desk), and all queries received, ensuring that they are resolved within the given SLA and escalated where appropriate. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards. Responsibilities Assist with GDS related questions (Formats, workflow, processes and configurations) Manage the GDS Help Desk emails. Manage all new advisor onboarding and offboarding (Agency implementations) Set up of new corporate clients (create profiles-Sabre/Clientbase/Umbrella Faces) Support Implementation of new client OBTs/BTA cards Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. Support new product developments and rollouts that encroach on the GDS. GDS Software installation & support Support GDS Hotel rate code loading and ongoing maintenance Set up / troubleshoot bespoke itinerary configurations (Tripcase / Navitas Itin-X) Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to Back-office (Dolphin/Agresso) Identify and share changes and updates related to the GDS with operational leaders. Set up / Support Sabre Red apps and scripts. Set up / Support Galileo Navitas products. Support scriptwriting (Smart button for Galileo / scripts in Sabre) Support GDSX updates where required. Support GDS audits as and when required. Support questions and troubleshoot for all GDS & GDS Tools including Atriis, Dolphin Res Module, RoomService Evaluate and escalate where training needs are identified (Advisors). Evaluate and escalate issues to IT and other operational teams where necessary. Keep up to date with all changes to procedures/processes within the GDS team and other operational teams. Ensure all internal process documents are kept up to date. Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. Requirements Advanced knowledge of the travel industry is essential. 3 -5 years' experience (fully proficient) working with a GDS. Galileo, Sabre, and Amadeus (any other GDS systems are advantageous) Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key) Ability to move projects and share updates in a timely manner with the project owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business. The Package: Salary - £38,000 Annual Leave Entitlement: 25 days plus 8 public holidays Upon successfully passing your probation period: Medicash Level 2 Pension - Royal London BUPA Dental - Level 1 Discretionary Bonus of 5% AIG - Life Insurance 2 x Annual salary Health Assured EAP Headspace for Work Perkbox Mandatory attendance to the office (2X) a month hybrid working. Interested? Please click APPLY or contact
Apr 03, 2024
Full time
Do you have 3 - 5 years experience within the Travel Industry? Are you naturally technical minded and a whiz on all things GDS? We have the role for you! We are working with a reputable Travel Group, who are on the lookout for a GDS Application Support Specialist to join their team (on a remote basis). GDS Application Support Specialist role provides all levels of GDS and technical product support to the company advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all business divisions & assist the Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. The Specialist will be responsible for managing the GDS Help Desk (Service desk), and all queries received, ensuring that they are resolved within the given SLA and escalated where appropriate. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards. Responsibilities Assist with GDS related questions (Formats, workflow, processes and configurations) Manage the GDS Help Desk emails. Manage all new advisor onboarding and offboarding (Agency implementations) Set up of new corporate clients (create profiles-Sabre/Clientbase/Umbrella Faces) Support Implementation of new client OBTs/BTA cards Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. Support new product developments and rollouts that encroach on the GDS. GDS Software installation & support Support GDS Hotel rate code loading and ongoing maintenance Set up / troubleshoot bespoke itinerary configurations (Tripcase / Navitas Itin-X) Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to Back-office (Dolphin/Agresso) Identify and share changes and updates related to the GDS with operational leaders. Set up / Support Sabre Red apps and scripts. Set up / Support Galileo Navitas products. Support scriptwriting (Smart button for Galileo / scripts in Sabre) Support GDSX updates where required. Support GDS audits as and when required. Support questions and troubleshoot for all GDS & GDS Tools including Atriis, Dolphin Res Module, RoomService Evaluate and escalate where training needs are identified (Advisors). Evaluate and escalate issues to IT and other operational teams where necessary. Keep up to date with all changes to procedures/processes within the GDS team and other operational teams. Ensure all internal process documents are kept up to date. Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. Requirements Advanced knowledge of the travel industry is essential. 3 -5 years' experience (fully proficient) working with a GDS. Galileo, Sabre, and Amadeus (any other GDS systems are advantageous) Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key) Ability to move projects and share updates in a timely manner with the project owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business. The Package: Salary - £38,000 Annual Leave Entitlement: 25 days plus 8 public holidays Upon successfully passing your probation period: Medicash Level 2 Pension - Royal London BUPA Dental - Level 1 Discretionary Bonus of 5% AIG - Life Insurance 2 x Annual salary Health Assured EAP Headspace for Work Perkbox Mandatory attendance to the office (2X) a month hybrid working. Interested? Please click APPLY or contact
Our mission is to build a strong and cohesive community of Project and Programme Managers to partner with our clients in the Insurance sector. We strive to support our customers in building and improving their digital infrastructure and tackle a great variety of technology challenges by leveraging the knoweldge and expertise of our hghly specialised Insurance teams. We have an exciting opportunity for a Technical Project Manager working in our Public Services business, at a leading public body in the Healthcare sector. Experience of working in similar domains in what can be a high-pressured environment is preferable. This role will join an existing team comprising a Service Delivery Manager, Infrastructure and Network architects along with a team of infrastructure and network engineers. This role will have overarching responsibility for the delivery of a portfolio of small and larger projects and changes to the production environment. The role requires a combination of hands-on delivery experience at directly leading infrastructure, IT and network change projects for clients. You will also need to manage a portfolio of different sized initiatives, which could range from a small focused technical change requests, up to large transformational change (upgrade) projects. You will be responsible for leading the day-to-day client engagement for these projects and directing a team of technical infrastructure, IT and network architects and specialists who will complete most of this work throughout the delivery life cycle. You will also work closely with a knowledgeable Managed Service team who provide BAU support services to the same client, using a catalogue, service desk and service request regime Will have direct project management experience and knowledge in overseeing the technical delivery of Infrastructure, IT and Networking solutions at an enterprise level. Strong technical awareness and experience of managing projects in the following domains: Microsoft Servers/Exchange/O365, VMware, Citrix, VDI Unix/Linux, Public Cloud (Azure/AWS), Networking technologies, and Automation tools gained in a previous hands-on technical role. Experience of performing the role of an advisory Consultant with a client, providing direction on the best solutions and services required to meet the business needs. Able to contribute to technical strategy, service development and provide innovation as well as being able to troubleshoot and resolve complex low-level technical problems and incidents with the technical support teams. Will have excellent communication skills and experience developing peer-level relationships with senior customer representatives. Will be commercially experience and be comfortable negotiating statement of work scope and commercial terms for projects and changes in line with the existing contract. A number of current professional IT certifications across infrastructure vendors such as Microsoft, VMware, Cisco, Citrix, AWS and ideally an ITIL certification, with experience of working within a client assurance framework SC level security clearance is desirable, but not essential. The role will require SC clearance to be obtained, therefore candidates must be eligible Our Project Management practice aims to build a strong professional community where each individual can mentor others and be mentored, and can grow professionally through training and support to reach their career goals. The focus on clients, teamwork and foresight are our DNA and we are looking for someone who shares and embodies these core values, leading by example. To support your hard work and dedication, we will offer you the following: - The opportunity, as we grow, to experiment new industries, such as Insurance, Public Sector, etc. - An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills - A vibrant community of 100+ project and programme management professionals to learn from and share knowledge and best practices - Competitive pension, health insurance, life assurance, dental covering, cycle to work... ...And much more!
Sep 21, 2022
Full time
Our mission is to build a strong and cohesive community of Project and Programme Managers to partner with our clients in the Insurance sector. We strive to support our customers in building and improving their digital infrastructure and tackle a great variety of technology challenges by leveraging the knoweldge and expertise of our hghly specialised Insurance teams. We have an exciting opportunity for a Technical Project Manager working in our Public Services business, at a leading public body in the Healthcare sector. Experience of working in similar domains in what can be a high-pressured environment is preferable. This role will join an existing team comprising a Service Delivery Manager, Infrastructure and Network architects along with a team of infrastructure and network engineers. This role will have overarching responsibility for the delivery of a portfolio of small and larger projects and changes to the production environment. The role requires a combination of hands-on delivery experience at directly leading infrastructure, IT and network change projects for clients. You will also need to manage a portfolio of different sized initiatives, which could range from a small focused technical change requests, up to large transformational change (upgrade) projects. You will be responsible for leading the day-to-day client engagement for these projects and directing a team of technical infrastructure, IT and network architects and specialists who will complete most of this work throughout the delivery life cycle. You will also work closely with a knowledgeable Managed Service team who provide BAU support services to the same client, using a catalogue, service desk and service request regime Will have direct project management experience and knowledge in overseeing the technical delivery of Infrastructure, IT and Networking solutions at an enterprise level. Strong technical awareness and experience of managing projects in the following domains: Microsoft Servers/Exchange/O365, VMware, Citrix, VDI Unix/Linux, Public Cloud (Azure/AWS), Networking technologies, and Automation tools gained in a previous hands-on technical role. Experience of performing the role of an advisory Consultant with a client, providing direction on the best solutions and services required to meet the business needs. Able to contribute to technical strategy, service development and provide innovation as well as being able to troubleshoot and resolve complex low-level technical problems and incidents with the technical support teams. Will have excellent communication skills and experience developing peer-level relationships with senior customer representatives. Will be commercially experience and be comfortable negotiating statement of work scope and commercial terms for projects and changes in line with the existing contract. A number of current professional IT certifications across infrastructure vendors such as Microsoft, VMware, Cisco, Citrix, AWS and ideally an ITIL certification, with experience of working within a client assurance framework SC level security clearance is desirable, but not essential. The role will require SC clearance to be obtained, therefore candidates must be eligible Our Project Management practice aims to build a strong professional community where each individual can mentor others and be mentored, and can grow professionally through training and support to reach their career goals. The focus on clients, teamwork and foresight are our DNA and we are looking for someone who shares and embodies these core values, leading by example. To support your hard work and dedication, we will offer you the following: - The opportunity, as we grow, to experiment new industries, such as Insurance, Public Sector, etc. - An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills - A vibrant community of 100+ project and programme management professionals to learn from and share knowledge and best practices - Competitive pension, health insurance, life assurance, dental covering, cycle to work... ...And much more!
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Jan 04, 2022
Full time
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.